
Risk Factors continued
NWM Group
Annual Report and Accounts 2022
191
for its clients, employees and wider
stakeholders.
NWM Group’s operations are subject to
inherent reputational risk.
Reputational risk relates to stakeholder
and public perceptions of NWM Group
arising from an actual or perceived failure
to meet stakeholder or the public’s
expectations, including with respect to
NatWest Group’s purpose-led strategy
and related targets, NWM Group’s
strategy, the creation of the C&I business
segment, the progression towards
working as One Bank across the NatWest
Group to serve customers, or due to any
events, behaviour, action or inaction by
NWM Group, its employees or those with
whom NWM Group is associated. See
also,
‘
NWM Group’s businesses are
subject to substantial regulation and
oversight, which are constantly evolving
and may adversely affect NWM Group.
’
This includes harm to its brand, which
may be detrimental to NWM Group’s
business, including its ability to build or
sustain business relationships with clients,
and may cause low employee morale,
regulatory censure or reduced access to,
or an increase in the cost of, funding.
Reputational risk may arise whenever
there is, or there is perceived to be, a
material lapse in standards of integrity,
compliance, customer or operating
efficiency and may adversely affect NWM
Group’s ability to attract and retain
clients. In particular, NWM Group’s ability
to attract and retain clients may be
adversely affected by factors including:
negative public opinion resulting from the
actual or perceived manner in which
NWM Group or any other member of
NatWest Group conducts or modifies its
business activities and operations, media
coverage (whether accurate or
otherwise), employee misconduct, NWM
Group’s financial performance, IT systems
failures or cyberattacks, data breaches,
financial crime and fraud, the level of
direct and indirect government support
for NatWest Group plc, or the actual or
perceived practices in the banking and
financial industry in general, or a wide
variety of other factors.
Modern technologies, in particular online
social networks and other broadcast tools
that facilitate communication with large
audiences in short timeframes and with
minimal costs, may also significantly
increase and accelerate the impact of
damaging information and allegations.
Although NWM Group has implemented a
Reputational Risk Policy to monitor the
identification, assessment and
management of customers and clients,
transactions, products and issues, which
represent a reputational risk, NWM Group
cannot be certain that it will be successful
in avoiding damage to its business from
reputational risk.
Legal, regulatory and conduct risk
NWM Group’s businesses are subject to
substantial regulation and oversight,
which are constantly evolving and may
adversely affect NWM Group.
NWM Group is subject to extensive laws,
regulations, guidelines, corporate
governance practice and disclosure
requirements, administrative actions and
policies in each jurisdiction in which it
operates, which represents ongoing
compliance and conduct risks. Many of
these have been introduced or amended
recently and are subject to further
material changes, which may increase
compliance and conduct risks, particularly
as EU/EEA and UK laws diverge as a
result of Brexit. NWM Group expects
government and regulatory intervention
in the financial services industry to remain
high for the foreseeable future.
In recent years, regulators and
governments have focused on reforming
the prudential regulation of the financial
services industry and the manner in
which the business of financial services is
conducted. Measures have included:
enhanced capital, liquidity and funding
requirements, implementation of the UK
ring-fencing regime, implementation and
strengthening of the recovery and
resolution framework applicable to
financial institutions in the UK, the EU and
the US, financial industry reforms
(including in respect of MiFID II),
corporate governance requirements,
restrictions on the compensation of senior
management and other employees,
enhanced data protection and IT
resilience requirements, financial market
infrastructure reforms (including
enhanced data protection and IT
resilience requirements), enhanced
regulations in respect of the provision of
‘investment services and activities’, and
increased regulatory focus in certain
areas, including conduct, consumer
protection, competition and disputes
regimes, anti-money laundering, anti-
corruption, anti-bribery, anti-tax evasion,
payment systems, sanctions and anti-
terrorism laws and regulations.
In addition, there is significant oversight
by competition authorities of the
jurisdictions in which NWM Group
operates. The competitive landscape for
banks and other financial institutions in
the UK, EU/EEA, Asia and the US is
rapidly changing. Recent regulatory and
legal changes have and may continue to
result in new market participants and
changed competitive dynamics in certain
key areas. Regulatory and competition
authorities, including the CMA, are
currently also looking at and focusing
more on how they can support
competition and innovation in digital and
other markets. Recent regulatory
changes, proposed (such as US proposals
to increase regulation around
cybersecurity) or future developments
and heightened levels of public and
regulatory scrutiny in the UK, the EU and
the US have resulted in increased capital,
funding and liquidity requirements,
changes in the competitive landscape,
changes in other regulatory requirements
and increased operating costs, and have
impacted, and will continue to impact,
product offerings and business models.
Other areas in which, and examples of
where, governmental policies, regulatory
and accounting changes and increased
public and regulatory scrutiny could have
an adverse effect (some of which could
be material) on NWM Group include, but
are not limited to, the following:
general changes in government,
central bank, regulatory or
competition policy, or changes in
regulatory regimes that may
influence investor decisions in the
jurisdictions in which NWM Group
operates;
rules relating to foreign ownership,
expropriation, nationalisation and
confiscation of assets;
new or increased regulations relating
to customer data protection as well
as IT controls and resilience, such as
the proposed UK Data Protection and
Digital Information Bill and in India,
the Digital Personal Data Protection
Bill;
the introduction of, and changes to,
taxes, levies or fees applicable to
NWM Group’s operations, such as the
imposition of a financial transaction
tax, introduction of global minimum
tax rules, changes in tax rates,
changes in the scope and
administration of the Bank Levy,
increases in the bank corporation tax
surcharge in the UK, restrictions on
the tax deductibility of interest
payments or further restrictions
imposed on the treatment of carry-
forward tax losses that reduce the
value of deferred tax assets and
require increased payments of tax;
increased regulatory focus on
customer protection (such as the
FCA’s Consumer Duty policy
statement and final rules and
guidance) in retail or other financial
markets;
the potential introduction by the Bank
of England of a Central Bank Digital
Currency which could result in deposit
outflows, higher funding costs, and/or
other implications for UK banks
including NWM Group; and
regulatory enforcement in the form of
PRA imposed financial penalties for