Deferred expenses Other assets and receivables Shareholders equity Other equity instruments Investment contract liabilities with discretionary participating features Investment contracts without discretionary participating features Deferred gains Insurance items that may be reclassified subsequently to profit or loss [abstract] Discontinued operations that will not be reclassified net of tax Gains losses on financial assets from insurance contracts issued measured at fair value through other comprehensive income before tax Gains losses transferred to income statement on disposal of financial assets measured at FVOCI Changes in cash flow hedging reserve other comprehensive income before tax Gains losses on disposal of financial assets measured at FVOCI may be reclassified subsequently to profit or loss Movement on currency translation and hedges of net investments in foreign operations before tax Share of other comprehensive income of joint ventures accounted for using equity method that will be reclassified to profit or loss before tax Share of other comprehensive income of associates accounted for using equity method that will be reclassified to profit or loss before tax Other comprehensive income recognized to group assets Discontinued operations that may be reclassified net of tax Insurance interest revenue on financial instruments measured at FVPL Insurance other investment income Insurance results from financial transactions Insurance impairment losses reversals Insurance interest expenses Insurance net investment result Insurance net investment result Interest revenue on financial instruments calculated using the effective interest method Other investment income Results from financial transactions Investment contract income (expenses) Other net investment result Other net investment result Interest charges Financing net investment result Total net investment result Total net investment result Other income charges Other result Other result Income loss before tax and share of profit loss of associates and joint ventures Income loss before tax and share of profit loss of associates and joint ventures Profit loss before tax from discontinued operations Adjustment for release of cash flow hedging reserve Adjustments for noncash items Adjustments for investment contracts without discretionary participating features Adjustments for accrued expenses and other liabilities Adjustments for accrued income and prepayments Changes in accruals Adjustments for reinsurance contracts held Purchase of investments other than money market investments Purchase of derivatives Purchase of derivatives classified as operating activities Disposal of investments (other than money market investments) Disposal of derivatives classified as operating activities Net purchase of money market investments Cash flow movements on operating items not reflected in income Cash flow movements on operating items not reflected in income Change in ownership non controlling interests Net cash and cash equivalents at the beginning of the year Net cash and cash equivalents at the end of the year Disposal of group assets Issuance and purchase of treasury shares Coupons on perpetual securities Redemption other equity instruments Disclosure of deferred expenses explanatory [text block] Dividend withholding tax reduction Interest income on financial instruments using the effective interest method Income tax relating to insurance items of other comprehensive income that will be reclassified to profit or loss Changes in cash flow hedging reserve from insurance contracts issued excluded from profit and loss before tax Income tax relating to items of other comprehensive income that will be reclassified to profit or loss Financing net investment result Adjustments for noncash items Cash flows from (used in) financing activities Cash flows from (used in) investing activities Cash flows from (used in) operating activities Increase (decrease) in cash and cash equivalents before effect of exchange rate changes Changes in accruals Result before tax from continuing and discontinued operations Adjustment for income from joint ventures Gains losses on financial assets from non insurance items measured at fair value through other comprehensive income before tax Non insurance interest revenue on financial instruments measured at FVPL Non insurance impairment losses reversals Non insurance interest expenses Diluted earnings per common share Basic earnings per common share Basic earnings per common share from continuing operations Diluted earnings per common share from continuing operations Insurance contract liabilities excluding investment contract Revaluation reserve [member] Other equity reserve [member] Other equity instruments [member] Result before tax from continuing and discontinued operations Trust pass through securities Adjustments for investment contracts with discretionary participating features Other comprehensive income recognized to associates Financial assets excluding derivatives Adjustments for insurance contracts Discontinued operations that may be reclassified net of tax reclassified from reserve of discontinued operations held for sale Discontinued operations that will not be reclassified net of tax reclassified from reserve of discontinued operations held for sale Basic earnings per common share B Diluted earnings per common share B Basic earnings per common share B from continuing operations Diluted earnings per common share B from continuing operations Adjustments for results from insurance reinsurance and investment contracts