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Management commentary
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Science & Learning -
Advancing Knowledge and Customer Confidence
FOM Technologies has built a science team consisting of no less than six Ph.D.s to serve as the cornerstone of success,
enabling agility, innovation, and competitive advantage in a rapidly evolving business landscape. O
ur Science & Learning
division plays a crucial role in supporting our customers by providing expert training, in-depth knowledge, and commissioned
research. With our unique team of PhD-level specialists, we are committed to equipping our customers with the insights
and expertise they need to maximize the value of our technology and equipment.
Through our state-of-the-art laboratories in Denmark and Seattle, we offer comprehensive technology programs tailored to
our customers’ needs. Beyond training, our Science & Learning division also provides commissioned research services,
delivering customized studies and analyses to help customers optimize their processes, validate methodologies, and explore
new applications for our technology. This collaborative approach strengthens our partnerships and reinforces our
commitment to scientific excellence.
The Science & Learning team also provide training on sold machines and equipment. These sessions can be conducted onsite
or online, ensuring flexibility and accessibility regardless of location. By combining theoretical knowledge with hands-on
experience, we empower our customers to confidently integrate and utilize our solutions in their own operations.
By offering the best value proposition in the industry, we ensure that our customers have the knowledge and confidence
they need before investing in our technology. Our goal is not only to sell equipment but to build long-term relationships
founded on trust, expertise, and continuous support. As we expand and refine our Science & Learning initiatives, we remain
dedicated to setting new standards for customer education and scientific collaboration, reinforcing our position as a trusted
partner in the industry.
Technical & Innovation – Exploring new products and time to market.
In line with the previously announced strategy, we strengthened our Research and Development (R&D) activities
further during 2024 to be the driving force behind the development of new products and technologies. All R/D
competences were merged into a newly established division called: Technical & Innovation. With our dedicated team
of experts, we continually explore new technologies, methodologies, and market trends to stay at the forefront of our
industry.
Our R&D efforts focus not only on improving existing products and services but also identifying new opportunities for
expansion and differentiation. Through rigorous experimentation, prototyping, and testing, we refine our ideas and
concepts, ensuring that only the most promising innovations move forward to implementation. Collaboration with
external partners, academic institutions, and industry leaders enriches our R&D ecosystem, providing diverse
perspectives and access to specialized knowledge.
We prioritize sustainability and ethical considerations in our R&D endeavors, seeking solutions that not only drive
business success but also contribute positively to society and the environment. Continuous learning and adaptation
are central to our R&D culture, allowing us to respond to market shifts and emerging challenges. Overall, our R&D
activities serve as a catalyst for driving long-term value creation, fostering a culture of innovation, and maintaining our
competitive edge in an ever-evolving landscape. For 2024 FOM Technologies spent 2 % of our revenue on Research &
Development activities.
Service Lifecycle Management – Driving Customer Satisfaction and Recurring Revenue
Through 2024 we have in line with the previously announced strategy built
our Service Lifecycle Management division
as a key strategic initiative to enhance customer service, improve satisfaction, and over time generate recurring revenue.
This new division focuses on providing comprehensive after-sales support, maintenance, and lifecycle services, ensuring
that our customers get the most out of our technology and equipment.
By offering tailored service agreements, proactive maintenance, and continuous technical support, we help customers
maximize uptime, optimize performance, and extend the lifespan of their investments. This not only strengthens our
customer relationships but also reinforces our commitment to delivering long-term value beyond the initial purchase.