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NH Hotel Group, S.A. and Subsidiaries
Audit Report,
Consolidated Annual Accounts and
Consolidated Management Report
at 31 December 2021
NH Hotel Group, S.A. and Subsidiaries
Audit Report,
Consolidated Annual Accounts and
Consolidated Management Report
at 31 December 2021
CONSOLIDATED BALANCE SHEET .................................................................................
CONSOLIDATED COMPREHENSIVE PROFIT AND LOSS STATEMENTS .........................
CONSOLIDATED STATEMENT OF CHANGES IN EQUITY ...............................................
CONSOLIDATED CASH FLOW STATEMENTS ..................................................................
1. ACTIVITY AND COMPOSITION OF THE PARENT COMPANY ......................................
CONSOLIDATION PRINCIPLES .............................................................................................
2.1  BASIS OF PRESENTATION OF THE CONSOLIDATED FINANCIAL STATEMENTS .............
2.2  STANDARDS AND INTERPRETATIONS EFFECTIVE IN THIS PERIOD ...................
2.3  ACCOUNTING CORRECTION ...............................................................................
2.4  ACCOUNTING CRITERIA CHANGE .......................................................................
2.5  COMPARISON OF INFORMATION ........................................................................
2.6  FOREIGN CURRENCY TRANSACTIONS AND BALANCES .....................................
2.6.1 FUNCTIONAL CURRENCY AND PRESENTATION CURRENCY ...............................
2.6.2 FOREIGN CURRENCY TRANSACTIONS, BALANCES AND CASH FLOWS ............
2.6.3  CONVERSION OF BUSINESS ABROAD .......................................................................
2.6.4 FOREIGN OPERATIONS IN HYPER-INFLATIONARY ECONOMIES .....................
2.7 RESPONSIBILITY FOR THE INFORMATION, ESTIMATES MADE AND SOURCES
OF UNCERTAINTY .......................................................................................................
2.8  GOING CONCERN ..................................................................................................
2.9 CONSOLIDATION PRINCIPLES APPLIED ...............................................................
2.9.1 SUBSIDIARIES (APPENDIX I) ................................................................................................................
2.9.2 BUSINESS COMBINATIONS ..................................................................................
2.9.3 NON- CONTROLLING INTERESTS ........................................................................
2.9.4 ASSOCIATES (APPENDIX II) ................................................................................
2.9.5 CHANGES IN THE SCOPE OF CONSOLIDATION  ...........................................................................
3.- PROPOSED DISTRIBUTION OF PROFITS ...................................................................................
4.- VALUATION STANDARDS ...........................................................................................
4.1 PROPERTY, PLANT AND EQUIPMENT ....................................................................
4.2 GOODWILL .............................................................................................................
4.3 OTHER INTANGIBLE ASSETS .................................................................................
4.4 IMPAIRMENT TO NON-FINANCIAL ASSETS SUBJECT TO AMORTISATION OR
DEPRECIATION ...........................................................................................................
4.5  LEASES ...................................................................................................................
4.6 FINANCIAL INSTRUMENTS ...................................................................................
4.6.1  FINANCIAL ASSETS .............................................................................................
4.6.2 CASH AND CASH EQUIVALENTS ..........................................................................
4.6.3  FINANCIAL LIABILITIES .....................................................................................
4.6.4  . EQUITY INSTRUMENTS ....................................................................................
4.7 CLASSIFICATION OF FINANCIAL ASSETS AND DEBTS INTO CURRENT AND
NON-CURRENT ............................................................................................................
4.8 INCOME AND EXPENSES ........................................................................................
4.9 OFFICIAL SUBSIDIES ..............................................................................................
4.10  CORPORATION TAX .............................................................................................
4.11  OBLIGATIONS TO EMPLOYEES ...........................................................................
4.12 ONEROUS CONTRACTS .........................................................................................
2
4.13 SHARE-BASED REMUNERATION SCHEMES .........................................................
4.14 TREASURY SHARES ..............................................................................................
4.15 PROVISIONS FOR RISKS AND CHARGES ..............................................................
4.16  ENVIRONMENTAL POLICY .................................................................................
4.17 CONSOLIDATED CASH FLOW STATEMENTS .......................................................
5.-  PROFIT/(LOSS) PER SHARE .......................................................................................
6.-    BUSINESS COMBINATIONS .......................................................................................
7.-    PROPERTY, PLANT AND EQUIPMENT ......................................................................
8.-    LEASES ......................................................................................................................
9.-    GOODWILL ...............................................................................................................
10.-  OTHER INTANGIBLE ASSETS ...................................................................................
11.-  IMPAIRMENT ............................................................................................................
12.-  INVESTMENTS ACCOUNTED FOR USING THE EQUITY METHOD ...........................
13.-  NON-CURRENT FINANCIAL INVESTMENTS
14.-  TRADE RECEIVABLES .............................................................................................
15.-  CASH AND CASH EQUIVALENTS ..............................................................................
16.-  EQUITY .....................................................................................................................
16.1  CAPITAL .....................................................................................................................................................
16.2  DIVIDENDS ...........................................................................................................
16.3  PARENT COMPANY RESERVES ...........................................................................
16.4  TREASURY SHARES .............................................................................................
16.5  NON CONTROLLING INTERESTS ........................................................................
17.-    DEBT IN RESPECT OF BOND ISSUES AND BANK BORROWINGS ............................
18.-    TAX NOTE ................................................................................................................
19.-    OTHER NON-CURRENT LIABILITIES ......................................................................
20.-    PROVISIONS ............................................................................................................
21.-    TRADE AND OTHER PAYABLES ..............................................................................
INFORMATION ON DEFERRED PAYMENTS TO SUPPLIERS. THIRD ADDITIONAL
PROVISION. "DUTY TO REPORT" OF ACT 11/2013 OF 26 JULY .......................................
22.-    OTHER CURRENT LIABILITIES ..............................................................................
23.-    THIRD-PARTY GUARANTEES AND CLAIMS IN PROCESS ......................................
24.-    LONG-TERM INCENTIVE PLAN ..............................................................................
25.-    INCOME AND EXPENSES .........................................................................................
25.1  INCOME ......................................................................................................................................................
25.2  FINANCIAL INCOME ...............................................................................................................................
25.3  PERSONNEL EXPENSES .........................................................................................................................
3
25.4  OTHER OPERATING EXPENSES ..........................................................................................................
25.5  FINANCIAL COSTS ..................................................................................................................................
25.6  RESULTS FROM EXPOSURE TO HYPERINFLATION .....................................................................
26.-    RELATED PARTY TRANSACTIONS ........................................................................
27.-    INFORMATION BY SEGMENTS ..............................................................................
28.- REMUNERATION AND OTHER STATEMENTS MADE BY THE BOARD OF
DIRECTORS AND SENIOR MANAGEMENT ......................................................................
28.1  REMUNERATION OF THE BOARD OF DIRECTORS .......................................................................
28.2  REMUNERATION OF SENIOR MANAGEMENT ...............................................................................
28.3  INFORMATION ON CONFLICTS OF INTEREST ON THE PART OF DIRECTORS ...................
29.-    ENVIRONMENTAL, SOCIAL AND GOVERNMENTAL RISKS ...................................
30.-    EXPOSURE TO RISK ................................................................................................
31.-    EVENTS AFTER THE REPORTING PERIOD ............................................................
APPENDIX I: SUBSIDIARIES .............................................................................................
APPENDIX II: ASSOCIATED COMPANIES ........................................................................
CONSOLIDATED MANAGEMENT REPORT ....................................................................................
4
NH Hotel Group, S.A. and Subsidiaries
Consolidated Financial Statements for 2021 drawn up in accordance
with the International Financial Reporting Standards adopted by the
European Union.
5
NH HOTEL GROUP, S.A. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS AT 31 December 2021 AND 31 December 2020
(Thousands of euros)
 
 
 
 
 
 
 
 
ASSETS
Note
31/12/2021
31/12/2020
NET ASSETS AND LIABILITIES
Note
31/12/2021
31/12/2020
 
 
 
 
 
NON‐CURRENT ASSETS:
 
 
EQUITY:
 
 
Property, plant and equipment
7 and 11
1,518,859
1,615,924
Share capital
16
871,491
784,361
Right-of-use assets
8 and 11
1,592,345
1,693,820
Reserves of the parent company
16.1
723,963
933,173
Investment Property
2,905
2,950
Reserves of fully consolidated companies
 
(555,894)
(349,898)
Goodwill
9 and 11
96,127
101,069
Reserves of companies consolidated using the equity method
 
(25,644)
(18,176)
Other intangible assets
10
126,948
128,137
Conversion differences
 
(147,865)
(162,932)
Deferred tax assets
18
294,005
273,013
Treasury shares and shareholdings
16.4
(308)
(367)
Investments accounted for using the equity method
12
40,922
41,773
Consolidated Profit/(Loss) for the period
 
(133,667)
(437,159)
Financial assets at fair value with change in profit/loss
13.1
2,334
1,985
Equity attributable to the shareholders of the Parent Company
 
732,076
749,002
Other financial assets at amortised cost
13.2
27,872
35,664
Non-controlling interests
16.5
48,998
49,582
Total non-current assets
3,702,317
3,894,335
Total equity
 
781,074
798,584
 
 
 
NON-CURRENT LIABILITIES:
 
 
 
Debt instruments and other marketable securities
17
395,020
349,062
 
 
Bank borrowings
17
389,943
623,011
 
 
Leasing liabilities
8
1,673,018
1,809,120
 
 
Deferred tax liabilities
18
186,359
171,519
 
Other financial liabilities
504
904
 
 
Other non-current liabilities
19
21,360
10,601
 
 
Non-current liabilities
20
44,061
47,255
 
 
      Total non-current liabilities
 
2,710,265
3,011,472
 
 
 
 
CURRENT LIABILITIES:
 
 
Trade and other payables
21
256,676
188,493
CURRENT ASSETS:
Accounts payable from related entities
26
824
613
Inventories
 
9,576
7,957
Tax payables
18
32,140
22,589
Other current assets
13,228
5,383
Bank borrowings
17
21,281
25,927
Trade receivables
14
48,964
29,937
Leasing liabilities
8
252,335
250,619
Other non-trade debtors
25.1
50,340
19,952
Debt instruments and other marketable securities
17
6,803
143
Tax receivables
18
35,772
50,547
Other financial liabilities
63
105
Accounts receivable from related entities
26
1,185
955
Other current liabilities
22
40,376
25,095
Cash and cash equivalents
15
243,930
320,851
Current liabilities
20
3,475
6,277
      Total current assets
 
402,995
435,582
      Total current liabilities
 
613,973
519,861
TOTAL ASSETS
 
4,105,312
4,329,917
NET ASSETS AND LIABILITIES
 
4,105,312
4,329,917
-
Notes 1 to 31 set forth in the Consolidated Annual Report and Annexes I/II form an integral part of the consolidated balance sheet at 31/12/2021. The consolidated balance sheet at 31/12/2020 is presented solely for
the purposes of comparison.
6
NH HOTEL GROUP, S.A. AND SUBSIDIARIES
CONSOLIDATED COMPREHENSIVE PROFIT AND LOSS STATEMENT FOR THE YEARS 2021 AND 2020
(Thousands of euros)
 
 
 
 
 
Note
2021
2020
 
 
 
Revenues
25.1
746,484
536,150
Other operating income
25.1
86,940
7,852
Net gains on disposal of non-current assets
7, 8, 10 and 25.1
65,108
(475)
Procurements
 
(32,073)
(25,378)
Staff costs
25.3
(268,614)
(268,174)
Amortisation of right of use
8
(172,774)
(186,310)
Depreciation on tangible fixed assets and intangible assets
7 and 10
(107,454)
(116,167)
Net Profits/(Losses) from asset impairment
7, 8, 9, 10 and 11
2,131
(76,258)
Other operating expenses
25.4
(318,597)
(249,481)
Gains on financial assets and liabilities and other
(966)
(222)
 
Profit (Loss) from entities valued through the equity method
12
(1,447)
(7,468)
Financial income
25.2
3,411
1,716
Change in fair value of financial instruments
1,815
323
Financial expenses on leases
25.5
(83,048)
(94,106)
Other financial expenses
25.5
(69,324)
(41,439)
Results from exposure to hyperinflation (IAS 29)
25.6
3,151
796
Net exchange differences (Income/(Expense))
703
(3,774)
Impairment on financial investments
12 and 26
(703)
6,926
 
 
PROFITS / (LOSSES) BEFORE TAX FROM CONTINUING OPERATIONS
 
(145,257)
(515,489)
 
 
Corporation tax
18
9,327
75,154
 
 
PROFIT/(LOSS) FOR THE PERIOD FROM CONTINUING ACTIVITIES
 
(135,930)
(440,335)
 
 
Profit (loss) for the year from discontinued operations net of tax
—
(66)
 
 
PROFIT / (LOSS) FOR THE PERIOD
 
(135,930)
(440,401)
 
Conversion differences
 
(2,857)
(21,799)
Income and expenses recognised directly in equity
 
(2,857)
(21,799)
 
TOTAL COMPREHENSIVE PROFIT/(LOSS)
 
(138,787)
(462,200)
 
Profit/(Loss) for the year attributable to:
 
Parent Company Shareholders
 
(133,667)
(437,159)
Non-controlling interests
 
(2,263)
(3,242)
Comprehensive Profit / (Loss) attributable to:
 
Parent Company Shareholders
 
(136,063)
(456,829)
Non-controlling interests
16
(2,724)
(5,371)
 
Profit / (Loss) per share in euros (basic and diluted)
5
(0.331)
(1.115)
 
 
 
 
Notes 1 to 31 set forth in the Consolidated Annual Report and Annexes I/II form an integral part of the consolidated comprehensive profit and loss statement
for 2021. The Consolidated Comprehensive Profit and Loss Statement for 2020 is presented solely for the purposes of comparison.
7
NH HOTEL GROUP, S.A. AND SUBSIDIARIES
CONSOLIDATED STATEMENT OF CHANGES IN SHAREHOLDERS' EQUITY FOR 2021 AND 2020
(Thousands of euros)
Reserves of the parent company
Reserves in companies
consolidated using
Results
Treasury shares
attributable to
Share
Share
Legal
Other
Full
the equity
Conversion
and
Parent
Non-controlling
Total
Capital
Premium
reserve
reserves
consolidation
method
differences
shareholdings
Company
Total
interests
Shareholders
Balance at 1 January 2020
784,361
756,990
74,853
(54,754)
(278,348)
(18,198)
(134,967)
(1,647)
89,964
1,218,254
57,239
1,275,493
Net profit (Loss) for the year
—
—
—
—
—
—
—
—
(437,159)
(437,159)
(3,242)
(440,401)
Conversion differences
—
—
—
—
—
—
(19,670)
—
—
(19,670)
(2,129)
(21,799)
Recognised income and expenses for the period
—
—
—
—
—
—
(19,670)
—
(437,159)
(456,829)
(5,371)
(462,200)
Capital increase
—
—
—
—
—
—
—
—
—
—
—
—
Distribution of earnings:
  - To Reserves
—
—
15,894
143,046
(68,998)
22
—
—
(89,964)
—
—
—
Remuneration Scheme in shares
—
—
—
(2,724)
—
—
—
1,525
—
(1,199)
—
(1,199)
Adjustment application of IAS 29
—
—
—
—
—
—
(8,295)
—
—
(8,295)
(1,383)
(9,678)
Distribution of dividends
—
—
—
—
—
—
—
—
—
—
(1,179)
(1,179)
Other movements
—
—
—
(132)
(2,552)
—
—
(245)
—
(2,929)
276
(2,653)
Balances at 31 December 2020
784,361
756,990
90,747
85,436
(349,898)
(18,176)
(162,932)
(367)
(437,159)
749,002
49,582
798,584
Initial balance adjusted 01 January 2021
784,361
756,990
90,747
85,436
(349,898)
(18,176)
(162,932)
(367)
(437,159)
749,002
49,582
798,584
Net profit (Loss) for the year
—
—
—
—
—
—
—
—
(133,667)
(133,667)
(2,263)
(135,930)
Conversion differences
—
—
—
—
—
—
(2,396)
—
—
(2,396)
(461)
(2,857)
Recognised income and expenses for the period
—
—
—
—
—
—
(2,396)
—
(133,667)
(136,063)
(2,724)
(138,787)
Capital increase
87,130
19,462
—
(153)
—
—
—
—
—
106,439
—
106,439
Distribution of earnings:
- To Reserves
—
—
—
(226,164)
(203,527)
(7,468)
—
—
437,159
—
—
—
Remuneration Scheme in shares
—
—
—
(2,286)
—
—
—
759
—
(1,527)
—
(1,527)
Adjustment application of IAS 29
—
—
—
—
—
—
17,463
—
—
17,463
3,280
20,743
Distribution of dividends
—
—
—
—
—
—
—
—
—
—
(166)
(166)
Other movements
—
—
—
(69)
(2,469)
—
—
(700)
—
(3,238)
(974)
(4,212)
Balances at 31 December 2021
871,491
776,452
90,747
(143,236)
(555,894)
(25,644)
(147,865)
(308)
(133,667)
732,076
48,998
781,074
Notes 1 to 31 set forth in the Consolidated Annual Report and Appendices I/II form an integral part of the statement of changes in equity for the year 2021. The statement of changes in equity for the year 2020 is
presented for comparison.
8
NH HOTEL GROUP, S.A. AND SUBSIDIARIES
CONSOLIDATED CASH FLOW STATEMENT FOR 2021 AND 2020
(Thousands of euros)
Note
2021
2020
1. OPERATING ACTIVITIES
Consolidated profit (loss) before tax and discontinued operations:
(145,257)
(515,489)
Adjustments:
Amortisation of use rights (+)
8
172,774
186,310
Depreciation of tangible and intangible fixed assets (+)
7 and 10
107,454
116,167
(Profits)/Losses for impairment (net) (+/-)
7, 8, 9 and 10
(2,131)
76,258
Gains/Losses on the sale of tangible and intangible assets (+/-)
7, 8, 10 and 25.1
(65,108)
475
Gains/Losses on investments valued using the equity method (+/-)
12
1,447
7,468
Financial income (-)
25.2
(3,411)
(1,716)
Change in fair value of financial instruments
(1,815)
(323)
Financial expenses (+)
25.5
152,372
135,545
Results from exposure to hyperinflation (IAS 29)
25.6
(3,151)
(796)
Net exchange differences (Income/(Expense))
(703)
3,774
Profit (loss) on disposal of financial investments
966
222
Impairment on financial investments (+/-)
12
703
(6,926)
Other non-monetary items (+/-)
(48,701)
(47,047)
Adjusted profit (loss)
165,439
(46,078)
Net variation in assets / liabilities:
(Increase)/Decrease in inventories
(1,619)
3,410
(Increase)/Decrease in trade debtors and other accounts receivable
(1,538)
70,024
(Increase)/Decrease in other current assets
13,757
(28,015)
Increase/(Decrease) in trade payables
71,328
(68,586)
Increase/(Decrease) in other current liabilities
10,780
(30,875)
Increase/(Decrease) in inventories
(10,031)
(2,579)
(Increase)/Decrease in non-current assets
(312)
254
Increase/(Decrease) in non-current liabilities
436
518
Income tax paid
444
7,834
Total net cash flow from operating activities (I)
248,684
(94,093)
2. INVESTMENT ACTIVITIES
Other interest/dividends received
816
155
Investments (-):
Group companies, joint ventures and associates
6
—
(64,057)
Tangible and intangible assets and investments in property
7 and 10
(36,837)
(105,464)
Financial investments and other current financial assets
(7,527)
—
(44,364)
(169,521)
Disinvestment (+):
Group companies, joint ventures and associates
2.9.5 and 12
—
26,918
Tangible and intangible assets and investments in property
128,160
4,798
Other assets
7,415
—
135,575
31,716
Total net cash flow from investment activities (II)
92,027
(137,650)
3. FINANCING ACTIVITIES
Dividends paid out (-)
(143)
(1,176)
Interest paid on debts (-)
(55,888)
(34,250)
Interest paid by means of payment
(7,929)
(6,459)
Interest paid by financing and other
(47,959)
(27,791)
Variations in (+/-):
Equity instruments:
- Capital
16.1
5,094
—
- Share premium
16.1
1,224
—
- Treasury shares
16.4
(770)
(298)
Debt instruments:
- Bonds and other tradeable securities (+)
400,000
—
- Bonds and other tradeable securities (-)
(356,850)
—
- Loans from credit institutions (+)
2,484
821,700
- Loans from credit institutions (-)
17
(241,355)
(278,900)
Borrowings from associate companies (+)
16.1 and 17
100,000
—
- Principal elements on payment for leasing (-)
8
(271,847)
(244,785)
- Other financial liabilities (+/-)
(102)
(79)
Total net cash flow from financing activities (III)
(418,153)
262,212
4. GROSS INCREASE/DECREASE IN CASH AND CASH EQUIVALENTS (I+II+III)
(77,442)
30,469
5. Effect of exchange rate variations on cash and cash equivalents (IV)
521
(1,726)
6. Effect of variations in the scope of consolidation (V)
6 and 2.9.5
—
2,763
7. NET INCREASE/DECREASE IN CASH AND CASH EQUIVALENTS (I+II+III-IV+VI)
(76,921)
31,506
8. Cash and cash equivalents at the start of the financial year
320,851
289,345
9. Cash and cash equivalents at end of year
243,930
320,851
Notes 1 to 31 set forth in the Consolidated Annual Report and Annexes I/II form an integral part of the consolidated cash flow statement for 2021.
The consolidated cash flow statement for 2020 is presented for the purposes of comparison
9
NH Hotel Group, S.A. and Subsidiaries
Explanatory notes on the Consolidated Financial Statements for 2021
1.-  ACTIVITY AND COMPOSITION OF THE PARENT COMPANY
NH HOTEL GROUP, S.A. (hereinafter the Parent Company) was incorporated as a public limited company in
Spain on 23 December 1881 under the trade name “Material para Ferrocarriles y Construcciones, S.A.”, which
was subsequently changed to “Material y Construcciones, S.A.” (MACOSA) and later to “Corporación Arco,
S.A.”
In 1992, Corporación Arco, S.A. took over Corporación Financiera Reunida, S.A. (COFIR), while at the same
time adopting the trade name of the company taken over and amending its corporate purpose to the new activity
of the Parent Company, which focused on the management of its shareholding portfolio.
During 1998, Corporación Financiera Reunida, S.A. (COFIR) merged with Grupo Catalán, S.L. and its
subsidiaries and Gestión NH, S.A. through the absorption of these companies by the former. Subsequently,
Corporación Financiera Reunida, S.A. (COFIR) took over NH Hoteles, S.A., adopted its trade name and
broadened its corporate purpose to allow for the direct performance of hotel activities, activities in which it had
already been engaged indirectly through its subsidiaries.
Information on these mergers can be found in the financial statements of the years in which said transactions
took place.
The General Shareholders' Meeting of 21 June 2014 agreed to change the company's name from “NH Hoteles,
S.A.” to “NH Hotel Group, S.A.”
The Parent Company heads up a group of subsidiary companies which, together with NH Hotel Group, S,A.,
make up the NH Hotel Group (hereinafter, the “Group” - see Appendices I and II) which is dedicated to running
hotels, on its own, either owning or leasing the hotels, or via third parties, with management, offering a wide
range of functions from its corporate head office and regional offices.
On 11 June 2018, MHG Continental Holding (Singapore) Pte Ltd made a public offer to acquire 100% of the
shares making up NH Hotel Group, S.A.’s company capital, the result of which was that Minor International
Public Company Limited (“MINT”) acquired shares representing 94.13% of the share capital of NH Hotel
Group, S.A., via its wholly owned subsidiary, MHG Continental Holding (Singapore) Pte. Ltd.
At the end of the financial year, the Group was operating hotels in 30 countries, with 353 hotels and 55,063
rooms, of which around 72% are located in Spain, Germany, Italy and the Benelux countries.
NH Hotel Group, S.A. has its registered address at Calle Santa Engracia, 120 - 7th floor, Madrid, Spain.
Furthermore, the name of the Parent Company did not change in this financial year or in the previous one.
Impact of COVID-19
After the start of the COVID-19 pandemic in the middle of March 2020 in Europe, demand for hotels dropped
drastically due to lockdowns, travel restrictions and social distancing, which drastically affected mobility.
The gradual reopening of hotels was made possible by the flexible costing structure and began in the middle of
2020, progressively, depending on recovery of domestic demand and with a focus on optimising profitability.
10
With the gradual roll out of vaccines since the beginning of 2021, a turning point was beginning to be seen that
– together with the progressive lifting of restrictions in some European countries – allowed a faster reopening of
the portfolio once again. Therefore, at the end of 2021, around 90% of the hotels were open, compared to 60%
at the beginning of the year..
In 2020 NH Hotel Group put “Feel Safe at NH” into place in all its hotels. This is a new plan, with measures
approved by experts, to face up to the health crisis caused by the SARS-CoV-2 coronavirus. The Company has
reviewed all its procedures and made nearly 700 adaptations to its operating standards to preserve the health and
safety of travellers and employees worldwide. Grouped into 10 main lines of action and backed by specialists in
different fields, the measures implemented cover the digitisation of hotel services, adapting sanitation processes,
including social distancing regulations in operations and the application of personal protective equipment,
among others. We also reached a collaboration agreement with SGS, the world leader in inspection, analysis and
certification, which allows us to follow up on the measurement and diagnostics protocol established to verify
that the Group's hotels are clean and safe environments.
In spite of the low level of demand, its flexible operational and financial structure has enabled the Group to
overcome the major challenges in 2020 and 2021. The Group will benefit from brand recognition recovery,
excellent locations and strong market positioning, once recovery accelerates in Europe.
Contingency Plan
As a result of the exceptional circumstances that occurred after the start of the global pandemic (COVID-19),
the Group implemented different measures and plans to adapt the business and ensure its sustainability with the
aim of minimising costs, preserving the Company's liquidity to meet operational needs and ensure that the
recovery of the hotel activity is carried out efficiently and under maximum guarantees in terms of health and
safety.
The following costs discipline and control measures to ensure minimisation of operational costs and preserve
liquidity continue to be implemented:
•Personnel (Note 25.3): The Group carried out adjustments, temporary lay-offs and reductions in hours
and wages in hotels and central offices caused by force majeure or production reasons. Some of these
processes continued during 2021. In addition, a collective redundancy process was carried out in
Central Services in Spain as part of a global plan pursuant to local legislation.
•Operational costs (Note 25.4):
–Negotiations with suppliers to reduce purchase costs, seek alternative, cheaper products and
attain improvements to payment terms.
–Suspension of non-priority third party advisory services.
–Significant reduction in marketing and advertising costs despite the need to boost income.
•Leasing (Note 8): The temporary reduction in fixed leases continued during the first part of 2021 and,
to a lesser extent, during the second half of the year, after recovery began.
•CapEx: Capex decreased by more than 50% during 2020, and during 2021 it has continued to be
limited to a figure of around 36.8 million euros.
•Strengthening liquidity: during 2021 NH Hotel Group proactively carried out a battery of initiatives to
reinforce the Group's capital structure:
11
◦In May a €100 million capital investment was agreed by Minor International through an
unsecured subordinated loan that was drawn down in May and capitalised in September 2021
through a capital increase process directed towards all shareholders. This agreement provided
immediate liquidity and demonstrated the support of the main shareholder in the recovery.
The capital increase to offset the shareholder loan was approved at the Shareholders’ meeting
held on 30 June. At the same time as the capital increase, the Board started up the cash capital
increase under the same economic conditions and with preferential subscription rights for the
other shareholders to prevent diffusive effects in the shareholdings (Note 16.1).
◦In addition, during April, in order to continue to optimise the debt profile, the expiry of the
ICO syndicated loan of 250 million euros was extended from 2023 to 2026 (Note 17).
Furthermore, the waiver on compliance with financial covenants was extended for the whole
of 2022.
◦In June, NH Hotel Group successfully launched a senior bonds issue on the market,
guaranteed for the amount of 400 million euros and maturing in July 2026. The funds obtained
have been used to repay the senior bond for 357 million euros expiring in 2023. The new
issue, which was significantly oversubscribed, has an annual interest of 4% (Note 17).
◦Furthermore, NH Hotel Group has agreed to extend its revolving syndicated credit facility
(RCF) for 242 million euros, which will now expire in March 2026, instead of March 2023. It
is worth pointing out the support shown by the loan institutions taking part in this financing,
with the extension of the waiver on the financial covenants during all of 2022 (Note 17).
•On 30 June 2021, the sale & leaseback transaction on the NH Collection Barcelona Gran Hotel
Calderón was announced, which was sold for 125.5 million euros with a linked 20 year lease
agreement, with NH having the option to exercise additional extensions. With this transaction, the
Group has generated a net book gain of 46.7 million euros and net cash, after paying the taxes on the
sale, of 113 million euros. 
For more information on the Contingency Plan, see the section "Impacts of COVID-19 and the measures
implemented" of the Consolidated Management Report for the financial year ended 31 December 2021.
These consolidated annual accounts include the impact arising from the situation described above, with
particular relevance to the impairment analyses carried out by the group during the financial year and the
resulting recorded results (Note 11), activation of tax credits based on their recovery (Note 18), and the
description and analysis made by directors and their conclusion on business continuity and drawing up the
relevant as a going concern (Note 2.8).
These consolidated annual statements should be read taking into account that assessment and breakdown.
12
2.- BASIS OF PRESENTATION OF THE CONSOLIDATED FINANCIAL STATEMENTS AND
CONSOLIDATION PRINCIPLES
2.1Basis of presentation of the Consolidated Financial Statements
The consolidated annual accounts were prepared using the accounting records of NH Hotel Group, S.A. and the
consolidated entities. The consolidated annual accounts for the 2021 financial year were prepared in accordance
with the International Financial Reporting Standards adopted by the European Union (IFRS-EU), other
provisions within the financial reporting standards framework which are applicable and with the requirements
for format and framework provided for in the Delegated Regulation EU 2018/815 of the European Commission,
Regulation (EC) No. 1606/2002 of the European Parliament and by Law 62/2003, of 30 December on tax,
administrative and social measures, as well as the applicable rules and circulars of the National Securities
Market Commission and the other Spanish accounting regulations that may be applicable, with the purpose of
showing a true image of NH Hotel Group, S.A. and its subsidiaries’ consolidated equity and consolidated
financial position at 31 December 2021, and the consolidated financial performance, consolidated cash flows
and consolidated changes in equity for the financial year ended on that date.
The Group adopted the IFRS-EU on 1 January 2004 and, on that date, applied IFRS 1 “First-time adoption of
International Financial Reporting Standards”. 
The Directors of the Parent company consider that the consolidated annual accounts for the 2021 financial year,
which were drawn up on 24 February 2022, will be approved by the General Shareholders Meeting without
amendment. The consolidated financial statements for 2020 were approved by the shareholders at the Annual
General Meeting held on 30 June 2021 and filed with the Companies Registry of Madrid.
Since the accounting standards and valuation criteria applied in the preparation of the Group's consolidated
financial statements may differ from those used by some of its component companies, the necessary adjustments
and reclassifications have been made to standardise them and adapt them to the EU-IFRS. 
2.2Standards and interpretations effective in this period
During the year, new accounting standards came into force and were therefore taken into account when
preparing the accompanying consolidated financial statements, but which did not give rise to a change in the
Group’s accounting policies:
13
(1)New obligatory regulations, amendments and interpretations for the year commencing 01 January 2021:
New standards, amendments and interpretations
Obligatory
application in the
years beginning on
or after:
Approved for use in the European Union
Amendments and/or interpretations
Amendments to IFRS 9, IFRS
7, IFRS 4, IFRS 16 and IAS 39
Reform of the Benchmark
Interest Rate (Phase 2)
Amendments to IFRS 9, IFRS 4, IFRS 16 and IFRS 7 and IAS 39
related to the reform of benchmark indices (Phase 2).
01 January 2021
Amendment to IFRS 4
Deferment of application of
IFRS 9.
Deferment of application of IFRS 9 until 2023.
01 January 2021
Amendment to IFRS 16
Leases - Rent concessions.
Amendment to extend the application period for the practical
solution in IFRS 16 provided for rent concessions related to
COVID-19.
01 April 2021*
* Early application allowed.
These amendments have been applied to these consolidated financial statements with no significant impacts on
either the reported figures or the presentation and breakdown of the information, except for the application of
the amendment to IFRS 16. See breakdown of impacts in the following section.
(2)Amendment to IFRS 16:
An amendment to IFRS 16 was approved by the IASB on 28 May 2020 to help accounting for changes in leases
resulting from the pandemic caused by Covid-19. In March 2021, the IASB approved an amendment that
extends the application period of the aforementioned practical option of IFRS 16 "Leases" by one year.
In this sense, the new wording extends the term that may be affected by the income reductions that could qualify
for the exemption, putting back the deadline from 30 June 2021 to 30 June 2022. The Group has chosen to use
the practical solution, by which rental concessions that comply with that set out above have generated less
expenditure on rent of 28,625 thousand euros (Notes 8 and 25.4).
(3)New regulations, amendments and interpretations which will be obligatory in the years following
the year commencing 01 January 2021
The following standards and interpretations had been published by the IASB on the date the consolidated
financial statements were drawn up but had not yet entered into force, either because the date of their entry into
14
force was subsequent to the date of these consolidated financial statements or because they had not yet been
adopted by the European Union:
Approved for use in the European Union
Amendments and/or interpretations
Amendment to IFRS 3
Definition of Business.
Clarifications to the definition of business.
01 January 2022
Amendment to IAS 16 Income
obtained prior to the intended
use.
This prohibits deduction of any proceeds from the sale of articles
produced from the cost of a tangible fixed asset while the entity is
preparing the asset for its intended use. Income from the sale of
such samples, along with production costs, is now recognised in
profit and loss.
01 January 2022
IAS 37 Onerous contracts:
costs of performing a contract.
The amendment explains that the direct cost of fulfilling a contract
includes the incremental costs of performing that contract and an
allotment of other costs that are directly related to the performance
of contracts.
01 January 2022
Improvements to IFRS
2018-2020 cycle
Minor amendments to IFRS 1, IFRS 9, IFRS 16, and IAS 41
01 January 2022
Awaiting approval for use in the European Union as of the date of publication of this document (1)
New Standards:
IFRS 17 Insurance contracts
Replaces IFRS 4 and reflects the principles of registration,
valuation, presentation and breakdown of insurance contracts
with the objective that the entity provides relevant and reliable
information which allows users of the information to determine
the effect which contracts have on the financial statements.
01 January 2023
(1) The approval status of the standards can be consulted on the EFRAG website.
15
Amendments and/or interpretations
Amendment to IAS 1: Classification
of Liabilities as Current or Non-
current.
Clarifications regarding presentation of liabilities as current or
non-current.
01 January 2023
Amendment to IAS 1
Breakdown of accounting policies
IAS 1 has been amended to improve breakdowns of accounting
policies so that they provide more useful information to
investors and other main users of the financial statements.
01 January 2023
Amendment to IAS 8
Definition of accounting estimates
Amendments and clarifications on what should be understood to
be a change in accounting estimates.
01 January 2023
Amendment to IAS 12
Deferred tax relating to assets and
liabilities from a single transaction
Clarifications on how entities should record the deferred tax
generated in transactions such as leases and decommissioning
obligations.
01 January 2023
Amendment to IFRS 17 Insurance
contracts and IFRS 9 Comparative
information
Amendment to the IFRS 17 transition requirements for
insurance companies applying IFRS 17 and IFRS 9 for the first
time, simultaneously.
01 January 2023
Amendment to IFRS 10 and IAS 28
Sale or contribution of assets
between an investor and its
associates or joint ventures
These amendments clarify the accounting treatment of the sales
and contributions of assets between an investor and its
associates and joint ventures that will rest on if the non-
monetary assets sold or contributed to an associate or joint
venture constitute a "business". The investor will recognise the
full gain or loss when the non-monetary assets constitute a
"business". If the assets do not meet said definition, the investor
recognises the gain or loss to the extent of the interests of other
investors. The amendments will only apply when an investor
sells or contributes assets to its associate or joint venture.
Originally, these amendments to IFRS 10 and IAS 28 were
prospective and effective for annual periods beginning on or
after 1 January 2016.  However, at the end of 2015, the IASB
made the decision to postpone the effective date (without setting
a new specific date) as it is planning a broader review that could
result in simplifying the accounting of these transactions and
other aspects of the accounting of associates and joint ventures.
Pending approval
2.3Accounting correction
During 2021, there were no corrections of errors.
2.4Accounting criteria change
In 2021 there were no significant changes in accounting criteria.
16
2.5Comparison of information
As required by IAS 1, the information on 2020 contained in this consolidated annual report is presented for
solely comparative purposes with the information on 2021 and consequently does not in itself constitute the
Group’s consolidated financial statements for 2020.
2.6Foreign currency transactions and balances
2.6.1 Functional currency and presentation currency
The consolidated annual accounts are presented in thousands of euros, rounded to the nearest thousand, which is
the Parent company’s working and presentation currency.
2.6.2 Foreign currency transactions, balances and cash flows
Transactions in foreign currencies are converted to the functional currency using the exchange rates for the
functional currency and the foreign currency on the dates on which the transactions are carried out.
Cash assets and liabilities in foreign currencies have been converted into euros using the rate at the end of the
financial year, while non-cash valued at historic cost are converted using the exchange rates applicable on the
date the transaction took place. The conversion to euros of non-cash assets which are valued at fair value has
been carried out using the exchange rate on the date when they were quantified.
In the presentation of the consolidated cash flow statements, the flows from transactions in foreign currencies
were converted to euros using the exchange rates on the date they occurred. The effect of exchange rate change
on cash and other cash equivalents in foreign currency is presented separately in the cash flow statement as “The
effect of exchange rate differences on cash”.
The differences appearing in settling transactions in foreign currency and the conversion of foreign currency
cash assets and liabilities to euros is recognised in profit and loss. Nevertheless, exchange rate differences
occurring in cash entries forming a part of the net business investment abroad are recorded as conversion
differences in other global profit and loss.
Losses or gains from exchange rate differences relating to foreign currency cash financial assets or liabilities are
also recognised in profit and loss.
17
The exchange rates for the euro (EUR) for the main Group company currencies at 31 December 2021 and 2020
were as follows:
31/12/2021
31/12/2020
Closing rate
Accumulated
average rate (1)
Closing rate
Accumulated
average rate (1)
US dollar (USD)
1.13
1.18
1.23
1.14
Argentine peso (ARS)
116.82
116.82
102.88
102.88
Uruguayan peso (UYU)
50.84
51.52
51.98
47.98
Chilean peso (CLP)
970.87
900.90
869.57
900.90
Mexican peso (MXN)
23.14
23.99
24.41
24.52
Colombian peso (COP)
4,545.45
4,347.83
4,166.67
4,166.67
Czech koruna (CZK)
24.86
25.64
26.24
26.45
Hungarian florin (HUF)
369.00
358.42
363.64
350.88
(1) In Argentina the closing exchange rate is used as a result of Argentina being considered to be a hyper-inflationary economy.
2.6.3 Conversion of business abroad
The following criteria have been different applied for converting into euros the different items of the
consolidated balance sheet and the consolidated comprehensive profit and loss statement of foreign companies
included within the scope of consolidation:
•Assets and liabilities have been converted by applying the effective exchange rate prevailing at year-
end.
•Equity has been converted by applying the historical exchange rate. The historical exchange rate
existing at 31 December 2003 of any companies included within the scope of consolidation prior to the
transitional date has been considered as the historical exchange rate.
•The consolidated comprehensive profit and loss statement was translated at the average exchange rate
for the year, except for the companies in Argentina whose economy was declared hyperinflationary and
therefore, in accordance with IAS 29, their consolidated comprehensive profit and loss statement was
translated at the year-end exchange rate.
Any difference resulting from the application these criteria have been included in the “Translation differences”
item under the “Equity” heading.
Any adjustments arising from the application of IFRS at the time of acquisition of a foreign company with
regard to market value and goodwill are considered as assets and liabilities of such company and are therefore
converted using the exchange rate prevailing at year-end.
2.6.4 Foreign operations in hyper-inflationary economies
In 2018, Argentina was declared a hyperinflationary economy due, among other causes, to the fact that the
accumulated inflation rate of its economy exceeded 100% over a continuous period of three years.
18
As a result, the Group began to apply IAS 29 to the financial statements of Argentine companies with
retroactive effect from 1 January 2018. Applying the standard involves the following exceptions:
•Adjusting the historical cost of non-monetary assets and liabilities and the different equity items from
the acquisition date or inclusion on the consolidated balance sheet until year-end to reflect the changes
in currency’s purchasing power resulting from the inflation.
•Reflecting the loss or gain corresponding to the impact of inflation for the year on the net monetary
position in the profit and loss account.
•Adjusting the various items of the profit and loss account and the cash flow statement for the
inflationary index since its generation, with a counterpart in financial results and in a reconciliation
item on the cash flow statement, respectively.
•Converting all components of the financial statements of Argentine companies at the closing exchange
rate; the exchange rate at 31 December 2021 was 116.82 pesos per euro (102.88 pesos per euro at 31
December 2020).
2.7Responsibility for the information, estimates made and sources of uncertainty
The Directors of the Parent Company are responsible for the information contained in these consolidated
financial statements.
Estimates made by the management of the Group and of the consolidated entities have been used in preparing
the Group’s consolidated financial statements to quantify some of the assets, liabilities, revenue, expenses and
undertakings recognised. These estimates essentially refer to:
–The useful life of the tangible and intangible assets. The Group increases the amount for
depreciation/amortisation when service lives are less than those previously estimated, and will
cancel or reduce the value of obsolete assets which have been abandoned or sold (Note 4.1
and 4.3).
–The assessment of possible impairment losses on certain non-financial assets that require an
estimate of the future evolution of business and the most suitable discount rates. The Group
considers that its estimates in this area are appropriate and coherent with the current economic
climate and reflect its plans for growth based on the sector’s recovery. It considers that its
discount rates reflect the risks relating to each cash generating unit appropriately (Note 4.4).
–The estimates for impairment to accounts receivable are based on the expected losses model in
IFRS 9 (Note 4.6). 
–The market value of specific assets.
–The valuation of consolidation goodwill.
–The hypotheses used in the actuarial calculation of liabilities for pensions and other
undertakings made to the workforce; The Group has made certain assumptions to calculate the
liability arising from commitments to employees (Note 4.11 and 4.13).
19
–Calculation of provisions and evaluation of contingencies. To do so, the Group assesses
certain legal, tax or other types of proceedings that are not closed off at the date the
Consolidated Annual Statements are drawn up (Note 4.15).
–For the calculation of corporation tax, the Group is subject to it in various jurisdictions. To
calculate the provision at worldwide scale, issue of significant judgments is required (Note
4.10). 
–The recoverability of capitalised tax credits. The Group only recognises deferred tax assets in
as far as their future realisation or use is sufficiently guaranteed. As future circumstances are
unsure and partially escape the Group's control, assumptions must be made to estimate future
taxable benefits and the period in which deferred tax is recovered (Note 4.10).
The Group's strategy takes into account the targets set in relation to climate change (Note 29), for which reason
they are also taken into account when preparing these consolidated annual statements. Therefore, in the context
of preparing these consolidated annual statements, the effect of the commitments taken on by the Group was
taken into account when calculating the service life of assets, closing costs and analysing impairment to non-
financial assets. 
In spite of the fact that these estimates were carried out using the best information available at 31 December
2021 on events analysed, it is possible that events may take place in the future which compel their amendment
(upwards or downwards) in years to come. This will be done in accordance with the provisions of IAS 8,
prospectively.
2.8Going concern
As a result of applying the IFRS 16 accounting standard, the Group has recognised a short-term liability
corresponding to the current value of the lease payment commitments to be made in the next twelve months that,
at 31 December 2021, amounted to 252,335 thousand euros (250,619 thousand euros at December 2020)
meaning that, at 31 December 2021, current liabilities are 210,978 thousand euros higher than current assets
(84,279 thousand euros at December 2020). Given that this effect is caused by a purely accounting (non-
financial) approach, this does not prevent the business's normal development. It is noteworthy that in December
2020 the syndicated credit line for 236 million euros was fully drawn down. This was repaid in 2021, given the
improvement to the Group's liquidity position (Note 17).
As a consequence of the situation caused by Covid-19, government measures taken worldwide to mitigate the
spread of the pandemic have had a significant impact on the Group. These measures resulted in the temporary
closure of establishments in the majority of its locations for a period of time, in both the 2020 and 2021 financial
years, as well as significant falls in the business's operations and the uncertainties associated with how the
situation evolves. These consolidated annual accounts have been prepared in accordance with the going concern
principle as the Group has implemented crisis management organisational and liquidity strengthening measures
to ensure business continuity, both individually (management of contagion or isolation situations), and
collectively (Note 1).
These measures include actions focused on the temporary downsizing of existing resources as well as
renegotiating lease contracts and other actions focused on minimising the impacts of the situation.
Furthermore, in order to strengthen liquidity, during 2021 NH Hotel Group proactively carried out a battery of
initiatives to reinforce the Group's capital structure: Amongst these, a highlight was the receipt from the
majority shareholder, Minor International, of a subordinated loan convertible into shares for 100 million euros,
which was capitalised with a capital increase for all shareholders in September 2021; the extension of the ICO
syndicated loan for 250 million euros from 2023 to 2026; the issue of senior bonds, guaranteed for 400 million
20
euros and maturing in July 2026 with the relevant amortisation of the senior bond for 357 million euros,
maturing in 2023; and the extension to the revolving credit facility (RCF) for 242 million euros until March
2026, which, at the end of the 2021 financial year, is not totally drawn down (Note 18). 
Therefore, assuming a gradual reactivation of the business and scientific progress in relation to COVID-19 that
facilitates a gradual return to normality during 2022 and subsequent years, the Group considers it has sufficient
resources to meet future obligations in the next 12 months.
The Directors have prepared the Consolidated Annual Statements bearing in mind the going concern principle as
they understand that the future perspectives of the Group’s business will allow positive results and positive cash
flows to be obtained in the next financial years.
2.9Consolidation principles applied
2.9.1 Subsidiaries (Appendix I)
Subsidiaries are considered as any company included within the scope of consolidation in which the Parent
Company directly or indirectly controls their management due to holding the majority of voting rights in the
governance and decision-making body, with the ability to exercise control. This ability is shown when the
Parent Company has the power to direct an investee entity’s financial and operating policy in order to obtain
profits from its activities. Subsidiaries are consolidated from the date control is transferred to the group and they
cease to be consolidated from the date on which control ceases.
The purchase method of accounting is used by the group to account for business combinations.
The financial statements of subsidiaries are consolidated with those of the Parent Company by applying the full
consolidation method. Consequently, all significant balances and effects of any transactions taking place
between them have been eliminated in the consolidation process. If necessary, adjustments are made to the
financial statements of the subsidiaries to adapt the accounting policies used to those used by the Group.
Non-controlling interests on the subsidiaries’ profit and loss and equity are shown separately on the consolidated
comprehensive profit and loss statement, the consolidated comprehensive statement of changes in equity and on
the consolidated financial statement, respectively.
The profit or loss of any subsidiaries acquired or disposed of during the financial year are included in the
consolidated comprehensive profit and loss statement from the effective date of acquisition or until to the
effective date of disposal, as appropriate.
2.9.2 Business combinations
The Group applied the exception contemplated in IFRS 1 "First-time adoption of International Financial
Reporting Standards", so that only business combinations carried out from 1 January 2004—the transition date
to IFRS-EU—have been recorded using the acquisition method. Acquisitions of entities prior to that date were
recorded in accordance with the previous Generally Accepted Accounting Principles, taking the necessary
corrections and adjustments on the transition date into account.
The Group has applied IFRS 3 "Business Combinations"—revised in 2008—to transactions carried out from 1
January 2010.
The acquisition date is the date on which the Group gains control of the acquired business.
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The purchase method of accounting is used to account for all business combinations, regardless of whether
equity instruments or other assets are acquired. The consideration transferred for the purchase of a subsidiary
includes:
•the fair value of the assets transferred
•the liabilities incurred with the previous owners of the business acquired
•the holdings in the equity issued by the group
•the fair value of any asset or liability arising from a contingent consideration agreement, and
•the fair value of any prior holding in the subsidiary's equity.
The identifiable assets acquired, the liabilities and the contingent liabilities assumed in a business combination
are, with limited exceptions, initially valued at their fair value on the acquisition date. The group recognises any
non-controlling interest in the entity acquired on a basis of acquisition at fair value, or by the proportional part
of the non-controlling interest of the net identifiable assets of the entity acquired.
The costs relating to the acquisition are recognised as expenses when they are incurred.
The excess of:
•the consideration transferred
•the amount of any non-controlling interest in the entity acquired, and
•the fair value of any prior holding in the equity of the entity acquired on the acquisition date
over the fair value of the net identifiable assets acquired is recorded as goodwill. If these amounts are less than
the fair value of the net identifiable assets of the subsidiary acquired, the difference is directly recognised in
profit and loss as a bargain purchase.
When payment of any part of the consideration in cash is deferred, the amounts payable in the future are
discounted at their actual value on the exchange date. The discount rate used is the entity’s incremental
borrowing rate of interest, being the rate at which a similar loan may be obtained from an independent financier
under comparable terms and conditions.
The contingent consideration is classified as equity or a financial liability. The amounts classified as a financial
liability are subsequently revalued at fair value with the changes in fair value being recognised in profit and loss.
If the business combination is carried out in stages, the book value at the date of acquiring the previously held
equity holding is revalued at fair value on the acquisition date, and any gain or loss is recognised in profit and
loss.
2.9.3 Non-controlling interests
Non-controlling interests in subsidiaries acquired after 1 January 2004 are recorded by the percentage holding at
the acquisition date at the fair value of the net identifiable assets. Non-controlling interests in subsidiaries
acquired prior to the transition date are recognised by the percentage holding in their equity on the date of first
consolidation.
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Excess losses attributable to non-controlling interests prior to 1 January 2010 but not allotted to them as they
exceeded the total amount of the holding in the equity of the subsidiary, are recorded as a decrease in equity
attributable to the Parent Company shareholders, except in cases where the non-controlling interests have a
binding obligation to assume a part or all of the losses and they have the capacity to make the necessary
additional investment. Profit obtained in subsequent financial years is allotted to the equity attributable to Parent
Company shareholders until the total losses absorbed in previous accounting period relating to non-controlling
interests are recovered.
From 1 January 2010, profit and loss and each item on the other comprehensive results, are allotted to equity
attributable to the Parent Company shareholders and the non-controlling interests in proportion to the holding,
even if this involves a debtor balance for non-controlling interests. Agreements entered into between the Group
and the non-controlling interests are recognised as a separate transaction.
2.9.4 Associates (Appendix II)
Associates are considered as any companies in which the Parent Company has the ability to exercise significant
influence, though it does not exercise either control or joint control. In general terms, it is assumed that
significant influence exists when the percentage stake (direct or indirect) held by the Group exceeds 20% of the
voting rights, as long as it does not exceed 50%.
Associates are valued using the equity method in the consolidated annual accounts.
The profit (loss) net of tax of the associate companies is included in the Group’s consolidated comprehensive
profit and loss statement, in the item "Profit (Loss) from entities valued through the equity method", according
to the percentage of the Group's stake.
If, as a result of the losses incurred by an associate company, its equity was negative, in the Group's
consolidated balance sheet it would be nil; unless there were an obligation on the part of the Group to support it
financially.
At each year-end, the existence of indicators of a potential impairment of the investment in the associate is
assessed in order to recognise the related impairment loss, where appropriate In order to calculate the fair value
of investments in companies whose sole asset is property stock, valuations have been obtained from an
independent expert. For the remaining companies, cash flow discount valuations made in-house have been used,
similar to those described in Note 4.4.
2.9.5 Changes in the scope of consolidation
Additions to the scope of consolidation
During the 2021 financial year the company Grupo Operadores de Hoteles Santa Fe, S.A. de C.V. was
incorporated. This company is not currently trading.
On 7 September 2020, the Group acquired 100% of the shares of the Boscolo Hotels Group, which runs eight
luxury hotels in prime areas of Rome. Florence, Venice, Prague, Nice and Budapest (Note 6, Business
combinations).
Moreover, during 2020 the company NH Strandgade APS was incorporated in Copenhagen, along with two
companies in Italy: NH Italia Real Estate, S.r.l. and NH Holding Srl. These companies’ purpose is to be hotel
operators.
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Disposals
During 2021, there were no disposals.
In December 2020 the Group sold 100% of its investment in the company Onroerend Goed Beheer
Maatschappij Bogardeind Geldrop B.V., owner of the NH Geldrop hotel in Holland. The sale involved a cash
entry of 6,359 thousand euros. The sale did not have a significant impact on the profit (loss) for the year.
On 1 July 2020 the Group sold 100% of its investment in the company Onroerend Goed Beheer Maatschappij
Mass Best B.V., owner of the NH Best hotel in Holland. The sale involved a cash entry of 3,262 thousand euros.
The sale did not have a significant impact on the profit (loss) for the year.
Mergers and divisions
During 2021, there were no mergers or divisions.
To simplify the group's corporate structure, in April 2020 the Argentine company Latina de Gestión Hotelera,
S.A. absorbed Inmobiliaria y Financiera Aconcagua, S.A., Edificio Metro, S.A., Polis Corporación, S.A. and
Blacom, S.A. Latina de Gestión Hotelera also spun off its investment in the Chilean company Latina Chile, S.A.
to the new company Latina Holding S.A.U.
In December 2020, on the other hand, the Colombian company Hoteles Royal, S.A. spun off the investments it
had in Chile in the companies Eurotels Chile, S.A., Inmobiliaria Royal, S.A., Royal Santiago Hotel, S.A. and the
investment it had in the United States to the new company Inversiones Chilenas, S.A.
Hoteles Royal, S.A. also absorbed: Hoteles la Boheme LTDA, Hotel Hacienda Royal LTDA, Hotel Andino
Royal, S.A., Hotel Pavillon Royal LTDA, Sociedad operadora Urban Royal Calle 26, S.A.S., Sociedad
Operadora calle 100 Royal S.A.S, Hotel Pacifico Royal LTDA, Hotel Parque Royal S.A.S, Sociedad Hotelera
Calle 74 LTDA, Sociedad operadora Barranquilla Royal S.A.S, Sociedad Operadora Cartagena Royal SAS and
Hotel Medellin Royal LTDA, with the aim of simplifying the Group's company structure in Colombia.
3.-PROPOSED DISTRIBUTION OF PROFITS
The proposed distribution of the profit (loss) for the year prepared by the Parent Company's Directors and that
will be submitted for approval by the Shareholders at the General Shareholders' Meeting is as follows (in
thousands of euros):
2021
To legal reserve
16,806
To Prior years' profits (losses)
151,257
Total
168,063
4.-VALUATION STANDARDS
The main principles, accounting policies and valuation standards applied by the Group to draw up these
consolidated financial statements, which comply with IFRS in force on the date of the relevant financial
statements, have been the following:
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4.1Property, plant and equipment
Tangible fixed assets are valued at their original cost. They are subsequently valued at their reduced cost
resulting from cumulative depreciation and, as appropriate, from any impairment losses they may have suffered.
Due to the transition to IFRS, the Group reappraised the value of some land to its market value on the basis of
appraisals made by an independent expert for a total amount of 217 million euros. The reappraised cost of such
land was considered as a cost attributed to the transition to the IFRS. The Group followed the criterion of not re-
valuing any of its tangible fixed assets at subsequent year-ends.
Enlargement, modernisation and improvement costs entailing an increase in productivity, capacity or efficiency
or a lengthening of the assets’ useful life are recognised as increases in the cost of such assets. Conservation and
maintenance costs are charged against the consolidated comprehensive profit and loss statement for the year in
which they are incurred.
Withdrawn assets and items, whether arising as a result of a modernisation process or due to any other cause, are
accounted for by derecognising the balances presented in the corresponding cost and accumulated depreciation
accounts.
The Group depreciates its property, plant and equipment following the straight line method, distributing the cost
of the assets over their estimated useful lives, in accordance with the following table:
Estimated years of useful
Buildings
33-50
Plant and machinery
10-30
Other plant, fixtures and furniture
5-10
Other fixed assets
4-5
These items are depreciated based on their estimated useful life or the remaining term of the lease, if this is less
than the useful life.
The profit or loss resulting from the disposal or withdrawal of an asset is calculated as the difference between
the profit from the sale and the asset's book value, and is recognised in the consolidated comprehensive profit
and loss statement.
4.2Goodwill
Goodwill is determined from the criteria set out in the section on business combinations.
Goodwill is not amortised, but its impairment is checked annually or earlier if there are indications of a potential
loss in asset value. For these purposes, the goodwill resulting from the business combination is assigned to each
of the Group's cash-generating units (CGUs) or groups of CGUs that are expected to benefit from the synergies
of the combination and have the criteria referred to in section 4.4 (impairment) applied. After initial recognition,
goodwill is valued at cost less accumulated impairment losses.
At the time of the disposal of a subsidiary or jointly controlled entity, the amount attributable to the goodwill is
included when determining the profits or losses arising from the disposal.
25
Goodwill arising on the acquisition of companies with a functional currency other than the euro is valued in the
functional currency of the acquired company, with the conversion to euros being made at the exchange rate
prevailing at the balance sheet date.
Internally generated goodwill is not recognised as an asset.
4.3Other intangible assets
Other intangible assets are considered to be any specifically identifiable non-monetary assets which have been
acquired from third parties or developed by the Group. Only those whose cost can be estimated in an objective
way and from which future economic profits are expected are recognised.
Other intangible assets are initially recognised at acquisition or production cost and are subsequently measured
at cost less, as appropriate, their accumulated amortisation and any impairment losses they have suffered.
Any assets deemed to contribute indefinitely to the generation of profits are considered to have an indefinite
useful life. The remaining intangible assets are considered have a “finite useful life”.
Other intangible assets with an indefinite useful life are not amortised and are hence subjected to the
“impairment test” at least once a year (Note 4.4).
Other intangible assets with a finite useful life are amortised according to the straight-line method on the basis
of the estimated years of useful life of the asset in question.
The following are the main items recognised under the “Other intangible assets” heading:
i.Usufruct Rights: As a consequence of entering into the consolidation of Hoteles Royal, S.A., the Group
recognised operating rights of the hotel portfolio for 35 years within this concept. Furthermore, in the
2020 financial year, with the entry of Boscolo Hotels into the scope of consolidation, operating rights
of the hotels where operation has commenced with this business combination were recognised lasting
31 years.
ii.Concessions, patents and trademarks: basically reflect the disbursements made by Gran Círculo de
Madrid, S.A. for the refurbishment and remodelling of the building where the Casino de Madrid is
located. The amortisation of such works is calculated on a straight-line basis by taking into account the
term of the concession for operating and managing the services provided in the building where the
Casino de Madrid is located, which finalises on 1 January 2037. Furthermore, this item includes the
brands of the Grupo Royal with a useful life of 20 years.
iii.Computer applications: include the costs incurred by the Group Companies in the acquisition and
development of various computer software programmes acquired by the different consolidated
companies. The amortisation of software applications is performed using the straight-line method at a
rate of 20-25% per year.
iv.Other rights: include rights relating to lease agreements as a result of business combinations.
4.4Impairment to non-financial assets subject to amortisation or depreciation
The Group evaluates the possible existence of a loss of value each year that would oblige it to reduce the
carrying amounts of its tangible and intangible assets. A loss is deemed to exist when the recoverable value is
less than the carrying amount.
26
The recoverable value of the assets is the greater of their fair value less the costs of transfer or disposal by
another means and their value in use.
Moreover, and regardless of the existence of any indication of impairment, the Group, at least once a year,
checks potential impairment that may affect goodwill. 
The recoverable value should be calculated for an individual assets, unless the asset does not generate cash
entries which are, by and large, independent of those relating to other assets or groups of assets. If this is the
case, the recoverable value is calculated for the Cash-Generating Unit (CGU) it belongs to. As a general rule,
the Group has defined each of the hotels it operates as cash-generating units, according to the real management
of their operations.
If there are signs of impairment in a CGU that goodwill could not be allotted to goodwill, the Group checks, in
the first place, the impairment to the CGU, without including goodwill and recognises, as appropriate, the
impairment loss at the level of the CGU. Subsequently, the Group checks the impairment in the group of CGUs
to which goodwill was allotted and recognises, as appropriate, the impairment loss at the level of the groups of
CGUs.
In the case of Hoteles Royal, S.A., where the whole business of Grupo Royal was acquired and whose purchase
was effective in 2015, the cash-generating unit corresponds to the Group as a whole (Colombian, Chilean and
Ecuadorian market).
In 2020, with the acquisition of the Boscolo Hotels Group, goodwill was generated which was allotted to a
single cash generating unit that relates to the entire Group.
The operating result for each CGU is obtained at the end of the year without taking non-recurring results (if any)
or financial results into account. Once the operating result is obtained for each CGU, the impairment test is
performed for those in which there are indications of impairment. Among others, the Group considers that a
CGU has indications of impairment if it meets the following conditions: it has negative operating results and its
business is stable (it has been open for 3 years).
Losses due to impairment of the CGU initially, if appropriate, reduce the value of the goodwill allotted to it, and
subsequently to the CGU's other assets, pro rata depending on the book value of each one of the assets, with the
limit for each one of them of the greater of their fair value less the costs of disposal and its value in use.
On each closing date the Group assesses whether there are any indications that impairment losses recognised in
previous years no longer exist, or may have decreased. Impairment losses relating to goodwill are not reversible.
Impairment losses on the remaining assets are only reversed if a change has occurred in the calculations used to
determine the asset’s recoverable value. Reversal of the impairment loss is recorded as a credited to profit and
loss.
As an exception, given the current economic situation as a result of the pandemic caused by Covid-19, analyses
have continued to be carried out to determine if there is any impairment to the CGUs as a whole in the 2021
financial year, in the same way as in the 2020 financial year.
In this financial year, the Group carried out a valuation of the greater part of the hotel assets in ownership. They
were valued by a global firm specialising in valuation and consultancy services. The valuation of the assets at 31
December 2021 covered 70 assets. In order to calculate the value of the assets, the most used valuation criteria
was discounted cash flow, due to the fact that the hotel investments are valued depending on their potential
future income.
The value in use is calculated from the estimated future cash flows, discounted at a discount rate after tax that
reflects the current market valuation with respect to the value of money and the specific risks associated with the
asset, covering a five-year period and a perpetual value, except in the case of leased hotels that correspond to the
term of the lease, a perpetual value therefore not being considered in the latter.
27
4.5Leases
At the beginning of a contract, the Group assesses whether it contains a lease. A contract is, of contains, a lease
if it gives the right to control the use of the asset identified during a period of time in exchange for a
consideration. Leases are recognised as a right-of-use asset and the corresponding liability on the date the leased
asset is available for use by the group.
Assets and liabilities arising from a lease are initially valued based on their present value. Leasing liabilities
include the net present value of the following leasing payments:
•Fixed payments (including fixed payments in essence), less any lease incentive collectable.
•Variable payments for leases that reply on an index or rate, initially valued according to the index or
rate on the start date.
•Amounts expected to be paid by the group for residual value guarantees.
•The price to exercise a purchase option if the group is reasonably certain that it will exercise that
option.
•Penalty payments terminating the lease if the term of the lease reflects the group exercising that option.
In order to determine the term of the lease contracts, the Group has taken as non-cancellable the initial term of
each contract, taking the possible unilateral extensions at the option of the Group only in those cases in which it
has been reasonably considered certain that they will be exercised, and only the cancellation options whose
exercise has been reasonably considered certain have been taken into account.
The general determination of not including unilateral extension of contracts as a part of their term, is based on
the Group´s historical experience. The windows for renewal have historically been used as renegotiation
windows, unless the market situation was clearly favourable for the Group. Therefore, given that hotel rental
agreements are normally signed with a first term that is higher than a macroeconomic cycle (5 years), our
experience shows that is it highly probable that some unknown event may occur on the date the agreement is
signed, and which may significantly affect such judgment. The attacks in Europe, in Brussels or in Nice, serve
as an example, as does the actual pandemic, as they changed the economic paradigm and affected the
frameworks for negotiating rent. Furthermore, to determine the term for lease agreements, the term for
recovering the investments made in it are taken into account.
To determine lease terms, there are no penalties for not exercising the extensions mentioned above, nor have
early terminations with penalties been included.
Contracts may contain leasing and non-leasing components. The Group assigns the consideration in the contract
to the leasing and non-leasing components based on their relative independent prices. For real estate leases in
which the Group cannot separate the leasing and non-leasing components, it accounts for them as a single
leasing component.
Leasing payments are discounted using the implicit interest rate in the lease. If this rate cannot be easily
determined, which is generally the case for the group’s leases, the incremental interest rate is used. The
incremental interest rate is the interest rate that the lessee would incur at the commencement of the lease if it
borrowed, over a period of time, with similar guarantees and in a similar economic environment. The interest
was calculated as a combination of the following elements:
•CDS curve of the economic environment
28
•Euribor Swap Rate Curve.
•Synthetic NH CDS curve.
These elements were combined to obtain an interest rate curve for each contract based on its geoeconomic
specificities and from which the calculation process consists of bringing each of the discounted flows to the
present value at the interest rate corresponding to each maturity within said curve and calculating which single
equivalent rate would be used to discount said flows.
Potential future increases in variable payments for leases based on an index or rate are not included in leasing
liabilities until they take effect. When the adjustments to the leasing payments based on an index or rate take
effect, the leasing liability is assessed again and set against the asset for right of use.
Leasing payments are allocated between principal and financial cost. The financial cost is charged to profit/
(loss) during the leasing period in a manner that creates a periodic interest rate on the remaining balance of the
liability for each period.
Right-of-use assets are valued at cost that comprises the following:
•The initial valuation amount of the leasing liability.
•Any leasing payment made on or before the state date, less any incentive to lease received.
•Any initial indirect cost.
•Restoration costs.
•Incentives to lease received from the lessor.
•Provision on onerous contracts
In application of IFRS 16, all rent that does not come under the definition of fixed payments in substance and,
therefore, is outside the Group's maximum compulsory commitment, as they are not inevitable, is recorded as an
operational expense for the year.
Therefore, the Group records variable rent that is linked to exploitation of the underlying assets as an expense,
along with those arising from percentages of sales and other similar reference points. Moreover, all rent that, in
application of IFRS 16, are outside the Group's maximum compulsory commitment are recorded as an
operational expense for the year.
Variable rents that are not, in essence, fixed and the way in which they may involve a liability for the Group
would be that the flows arising from exploitation of the CGU are estimated to be negative and, therefore, the
Group would be obliged to record a provision for onerous contracts.
An amendment to IFRS 16 was approved by the IASB on 28 May 2020, extended to 30 August 2021, to help
accounting for changes in leases resulting from the pandemic caused by Covid-19. The amendment establishes
an exemption in which rental concessions caused by Covid-19 may not be recorded as amendments to the lease
(Note 2.2.2).
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4.6Financial Instruments
4.6.1Financial assets
Financial assets are recognised in the consolidated balance sheet when they are acquired and initially recognised
at their fair value. The financial assets held by Group companies are classified as follows:
- Financial assets at fair value through profit or loss are those assets acquired by the companies with the
objective of obtaining the contractual flows and selling them; or those assets that do not consist exclusively of
the payment of the principal and interest and the management model is the sale of the same, in general terms,
practically all of the variation in the fair value of the Group's financial assets are recorded with a charge to the
consolidated statement of changes in equity. Interest income, exchange rate differences and impairment losses
are recognised in the income statement and other gains or losses are recognised in "Other comprehensive profit
and loss" in equity. Any cumulative gain or loss recognised in equity is reclassified to profit or loss at the time
of derecognition.
- Financial assets at amortised cost: assets whose contractual cash flows consist exclusively of principal
and interest payments and, if the management model of such assets is to hold them to obtain the contractual
flows. In this case, the Group records any changes in value with a charge to the consolidated comprehensive
profit and loss statement.
Transaction costs at the time of acquisition are recognised as an increase in acquisition cost or as an
expense, depending on whether the financial asset being transacted is considered at fair value through profit or
loss.
Fair value of a financial instrument on a given date is construed as the amount for which it could be bought or
sold on that same date by two knowledgeable parties acting freely and prudently under conditions of mutual
independence.
Interest accrued on financial assets at amortised cost is recognised in the consolidated comprehensive profit and
loss statement on the basis of the effective interest rate. Amortised cost is construed as the initial cost minus any
collections or amortisation of the principal, taking into account any potential reductions based on expected loss.
As regards valuation corrections made to trade and other accounts receivable in particular, the criterion used by
the Group to calculate the corresponding valuation corrections, if any, generally consists of provisioning
according to the expected loss based on the credit risk of the customer portfolio.
The Group derecognises financial assets when the cash flow rights of the corresponding financial asset have
expired or have been transferred and the risks and rewards incidental to its ownership have been substantially all
transferred.
Conversely, the Group does not derecognise financial assets and recognises a financial liability for an amount
equal to the consideration received in the transfers of financial assets in which the risks and rewards inherent in
its ownership are substantially all retained.
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Trade debtors and other receivables
Accounts receivable arising from trading operations are initially recorded at their transaction price and,
subsequently, a value correction is made for expected credit losses. Expected credit losses—due to the
fragmentation of the Group's trade debtors—are estimated taking the history of losses due to non-payment with
respect to the Group's sales and open items into account. For the value correction, in the current situation of
uncertainty caused by Covid-19, a detailed analysis is being carried out. To do so, all entries considered to be at
risk are being monitored and plans for collecting their payment are being made, or provisions being made for
those considered to be at risk of recovery.
Furthermore, the group’s credit risk tools are being used, with a default insurance policy for the clients included
in the policy, and for which, in the event of there not being certainty about payment, the requirements of the
policy to claim the amounts as an “incident” are being followed.
4.6.2Cash and cash equivalents
“Cash and Cash Equivalents” in the consolidated balance sheet includes cash, demand deposits and other short-
term, highly liquid investments that can be realised in cash quickly and are not subject to a risk of changes in
value.
4.6.3Financial liabilities
Issues of bonds and other securities
Debt issues are initially recognised at the fair value of the consideration received, less the costs directly
attributable to the transaction. They are subsequently valued at their amortised cost using the effective interest
rate method. Bonds with a maturity date greater than twelve months are classified under non-current liabilities,
while those with a maturity date of less than twelve months are included in current liabilities.
In the case of renegotiations, if they were considered non-substantial and consequently did not require the de-
recognition of the financial liabilities, the carrying amount of the amortised cost of those financial liabilities at
the date of renegotiation is recalculated and a gain or loss due to changes in profit or loss is recognised.
Convertible bond issues are recognised at the time of their issue, distributing the fair value of the consideration
received between their equity and liability components, assigning the residual value obtained after deducting the
amount established separately for the liability component, from the fair value of these instruments as a whole, to
the equity instrument. The value of any derivative embedded in the compound financial instrument other than
the equity component will be included in the liability component.
Bank loans
Loans received from banking institutions are recognised at the amount received, net of costs incurred in the
transaction. They are subsequently valued at amortised cost. These costs incurred in the transaction and the
financial expenses are recognised on an accrual basis in the consolidated comprehensive profit and loss
statement using the effective interest rate method, and their amount is added to liabilities to the extent to which
they are not settled in the period they were produced.
In the case of renegotiations, if they were considered non-substantial and consequently did not require the de-
recognition of the financial liabilities, the carrying amount of the amortised cost of those financial liabilities at
the date of renegotiation is recalculated and a gain or loss due to changes in profit or loss is recognised.
31
Trade and other payables
Trade accounts payable are initially recognised at fair value and are subsequently valued at amortised cost using
the effective interest rate method.
The Group has contracted confirming operations with various financial entities to manage the payment to
suppliers. Trade payables whose payment is managed by financial entities are shown under the entry for trade
creditors and other accounts payable, in as far as the Group has only assigned payment management to the
financial entities and remains primarily obliged to pay the debt to trade creditors.
Valuation techniques and assumptions applying to the measurement of fair value
The fair values of financial assets and liabilities are determined as follows:
•The fair value of financial assets and liabilities under standard terms and conditions which are traded in
active liquid markets are based on market prices.
•The fair value of other financial assets and liabilities (excluding derivatives) is determined in
accordance with generally accepted valuation models on the basis of discounted cash flow using the
price of observable market transactions and contributor listings of similar instruments.
•In order to determine the fair value of interest rate derivatives, cash flow discounting is used based on
the implicit flow determined by the interest rate curve according to market conditions. In order to
determine the fair value of options, the Group uses the Black-Scholes valuation model and its variants,
using for this purpose market volatilities for the strike and maturity prices of said options.
Any financial instruments valued after their initial recognition at fair value are classified as level 1 to 3 based on
the extent to which fair value can be observed:
•Level 1: includes any instruments indexed to listed prices (without adjustment) of identical assets
or liabilities in active markets.
•Level 2: includes any instruments indexed to other observable inputs (which are not the listed
prices included under Level 1) for assets or liabilities, be it directly (i.e., prices) or indirectly (i.e.,
derived from prices).
•Level 3: includes any instruments indexed to valuation techniques, which include inputs for assets
or liabilities that are not based on observable market data (unobservable inputs).
4.6.4Equity instruments
An equity instrument represents a residual interest in the equity of the Parent Company once all its liabilities are
subtracted.
Equity instruments issued by the Parent Company are recognised in equity for the amount received, net of the
issue expenses.
32
4.7Classification of financial assets and debts into current and non-current
In the attached consolidated balance sheet, financial assets and debts are classified on the basis of their maturity;
in other words, those with a maturity date equivalent to or less than twelve months are classified as current and
those with a maturity date exceeding this are non-current.
4.8Income and expenses
Income and expenses are recognised on an accrual basis, i.e. when the control of goods and services they
represent has been transferred, irrespective of the moment when the monetary or financial flows deriving from
them arise.
More specifically, income is calculated at the fair value of the consideration to be received and represents the
amounts to be collected for the goods and services delivered within the ordinary framework of operations,
subtracting any discounts and taxes.
Sale of rooms and other related services
Income from the sale of rooms and other related services is recognised daily based on the services provided by
each hotel, including customers who are still staying at the hotel at the close of each day. In this respect, the
Group recognises the income when the service is considered to be provided and, therefore, fulfils the obligation
for performance assumed on check-in. Due to this, for example, in the case of an accommodation service that
covers several nights, the income is recognised on a daily basis for each one of the overnight stays.
The consideration received is distributed among the contracted services. These include direct services such as
room, food, drink and other consumption, and others related to banquets, events and the rental of spaces.
Therefore, the obligations are completely separate and they are recorded at the time they occur.
In the case of the sale of several services together, such as, for example, an accommodation service with one for
breakfast, the Group, when it makes the offer, sets the price for each one of the obligations assumed, for which
reason at the time the services is considered to be provided the income is recorded at the price set beforehand.
Solely in the case of promotions where the service is provided “free-of-charge” with the other one, the Group
applies a methodology where the consideration is divided using a ratio calculated by hotel based on the costs of
the service at that hotel plus an additional margin.
Provision of services
The Group recognizes the income from its hotel management contracts in the year in which the services are
provided, based on the evolution of the variables that determines this income and which are mainly the total
income and the gross operating profit of each hotel managed by the Group.
Loyalty programme
With regarding to the accounting treatment of the “NH Rewards” customer loyalty programme, we consider that
if awarding points gives a significant right to the customer, then it effectively pays the company for future goods
or services in advance, and the company should recognise the income from ordinary activities when the points
are redeemed or when they expire.
Therefore, when the significant right is generated, the Group records a provision for the estimated equivalent
value, partly lowering the income from the sale coupled with the issue of the right. When points are redeemed
the income from the transaction is recorded and the provision is derecognised.
The estimated value of the significant right is calculated, showing the discount the customer would receive when
exercising the option (one Euro for each point the customer has collected) and taking the two following aspects
into account: 
33
•any discount the customer may receive without exercising the option; and
•the probability that the option will be exercised.
The amount of the provision relating to the loyalty programme is recorded in current liabilities on the
consolidated balance sheet.
4.9Official subsidies
Group companies follow the criteria set out below in recognising official subsidies:
–Non-reimbursable capital subsidies (connected with assets) are valued at the amount granted,
recognised as deferred income and taken into profit and loss in proportion to the depreciation of the
assets financed by such subsidies during the financial year.
–Operating subsidies are recorded depending on the grounds for them being granted, either as a
reduction in the expenses they finance, or as other operating income.
4.10Corporation tax
The cost of the year’s corporation tax is calculated through the sum of the current tax resulting from applying
the tax rate to the taxable income for the year and then applying the relevant tax adjustments according to the
law plus any changes in deferred tax assets and liabilities.
Deferred tax assets and liabilities include temporary differences, being any amounts expected to be payable or
recoverable due to differences between the carrying amounts of the assets and liabilities and their tax value, as
well as tax loss carry-forwards and any credits resulting from unapplied tax deductions. Said amounts are
recognised by applying to the relevant temporary difference or credit the tax rate at which they are expected to
be recovered or settled.
In some countries, the tax rate varies depending on whether a transfer of assets is made.  In these cases, the
Group’s policy consists of applying the effective tax rate at which they are expected to be recovered or settled.
In the opinion of the Parent’s Directors, the deferred tax thus calculated covers the amount which may
eventually be settled, if any, in the foregoing case.
Deferred tax liabilities for all taxable temporary differences are recognised, except for those in which the
temporary difference arises from the initial recognition of goodwill amortisation of which is not tax-deductible
or the initial recognition of other operating assets and liabilities which do not affect either the tax or accounting
result.
Deferred tax assets identified as temporary differences are recognised only if it is deemed probable that the
consolidated entities will make sufficient tax profits in the future to realise them and they do not come from the
initial recognition of other assets and liabilities in a transaction which does not affect either the tax or
accounting result. Other deferred tax assets (tax loss carry-forwards and tax credits) are recognised only if it is
likely that the consolidated companies will make sufficient tax profits in the future to be able to apply them.
At each year-end, deferred taxes (both assets and liabilities) are reviewed in order to verify that they remain in
force and the relevant corrections are made in accordance with the outcome of the analyses conducted.
34
4.11Obligations to employees
Spanish hotel companies are obliged to make a specific number of monthly salary payments to those employees
who leave the company due to retirement, permanent disability or upon reaching a certain age and having a
certain number of years of service and fulfilling certain pre-established requirements.
In this regard and in compliance with Royal Decree-Law 16/2005, the Group has outsourced its pension
obligations for its employees' pension plans.
Also, in accordance with Italian law, employees of Italian companies have the right to compensation if they
resign or are dismissed.
Its obligations to personnel also include those arising from contracting pension funds for certain employees,
which in the Group, mainly affects the business units of Italy and the Netherlands.
Therefore, to provide for these obligations to future payments to personnel, the Group has recognised a liability
under “Provisions” (Note 20).
4.12Onerous contracts
The Group considers onerous agreements to be those in which the inevitable costs of fulfilling the obligations
they entail exceed the economic benefits expected from them.
The Group follows the principle of recording a provision at the present value of the aforementioned differences
between the costs and benefits of the contract, or the compensation foreseen for abandonment of the contract, if
such is decided.
4.13Share-based Remuneration Schemes
These schemes, which are settled in shares, are valued at the time of granting, using a financial method based on
a binomial model which takes into consideration the strike price, volatility, the exercise period, the expected
dividends, the risk-free interest rate and the assumptions made concerning the financial year.
In accordance with IFRS 2, the above-mentioned valuation is recognised in profit or loss under personnel
expenses during the period established as a requirement for the employee to remain in the company before
exercising the option. Said value is recognised on a straight-line basis in the consolidated comprehensive profit
and loss statement from the date the option is granted until the date on which it is exercised.
On each subsequent closing date, the Group reviews the estimates regarding the number of options expected to
be exercisable, adjusting the equity figure if necessary.
4.14Treasury shares
Pursuant to IAS 32, treasury shares are presented by reducing the Group’s equity. Treasury shares are
recognised at the value of the consideration paid and are deducted directly from equity. Gains and losses on the
acquisition, sale, issue or retirement of treasury shares are recognised directly in equity and in no case are they
recognised in the consolidated comprehensive profit and loss statement.
35
4.15Provisions for risks and charges
The Group follows the policy of provisioning for the estimated amounts arising from ongoing litigation,
indemnities or obligations, as well as for any sureties or guarantees granted by Group companies which could
involve the Group in a payment obligation (either legal or implicit), provided the amount can be reliably
estimated.
Provisions are quantified based on the best information available on the position and evolution of the events that
cause them and are re-estimated at the end of each reporting period, being totally or partially reversed when
these obligations cease to exist or decrease.
Contingent liabilities, except in business combinations, are not recognised in the consolidated financial
statements, but are reported in the notes to the financial statements, in accordance with the requirements of IAS
37.
4.16Environmental policy
Investments arising from environmental activities are valued at their original cost and capitalised as increases in
the cost of fixed assets or inventory in the financial year in which they are incurred.
Any expenses arising from environmental protection and improvement are recognised in the consolidated
comprehensive profit and loss statements for the year in which they are incurred, irrespective of the moment
when the cash or financial flows deriving from them arise.
Provisions for likely or certain liabilities, ongoing litigation and outstanding indemnities or obligations of an
indeterminate amount connected with the environment and not covered by the insurance policies taken out are
established at the time the liability or obligation linked to the indemnities or payment arises.
4.17Consolidated cash flow statements
The following terms with their corresponding explanation are used in the consolidated cash flow statement
prepared using the indirect method:
–Cash flows: inflows and outflows of cash and cash equivalents, which are short-term, highly liquid
investments that are subject to an insignificant risk of changes in value.
–Operational activities: the typical activities of the entities forming the consolidated group, along with
other activities that cannot be classified as investing or financing activities. The group presents
confirming activities for trade payables as an operational activity.
–Investing activities: the acquisition and disposal of long-term assets and other investments not included
in cash and cash equivalents.
–Financing activities: activities that result in changes in the size and composition of the equity and
liabilities that are not operating activities.
36
5.-PROFIT/(LOSS) PER SHARE
Profit (Loss) per share is calculated by dividing the net profit or loss attributable to the Group in a period by the
weighted average number of shares in circulation during the period, excluding the average number of treasury
shares held during the same period.
In accordance with this:
 
 
 
 
31.12.2021
31.12.2020
Net Profit/(Loss) for the year (thousands of euros)
(133.667)
(437.159)
Weighted average number of shares in circulation (in thousands)
403.288
391.965
Basic and diluted Earnings/(Losses) per share in euros
(0,331)
(1,115)
6.        BUSINESS COMBINATIONS
On 7 September 2020, the Group acquired 100% of the shares of the Boscolo Hotels Group, which runs eight
luxury hotels in prime areas of Rome. Florence, Venice, Prague, Nice and Budapest. The Group operates
through the following companies:
•Hungarian Opco New York Palace K.F.T.
•Italian OpCo Roco Hospitality Group, S.R.L.
•Czech Opco AGAGA, s.r.o.
The hotels are run under the variable rent with a guaranteed minimum system.
The amount of the initial consideration for the acquisition of the Boscolo Group was 50,491 thousand euros, to
which 2,147 thousand euros was added relating to the net working capital position at the integration date. Both
amounts were wholly paid up at the time of acquisition. After a subsequent review of the net working capital
position and the additional agreement with the vendor, the Group recorded an account receivable with the
vendor of 6,008 thousand euros, recorded under the "Other trade receivables" heading.
The consideration, the final fair values of the assets and liabilities identified at the time of acquisition and the
final goodwill, whose valuation was finalised in the 2021 financial year, are set out below:
37
Item
Thousands
of euros
Other intangible assets (Note 10)
51,187
Property, plant and equipment (Note 7)
850
Right-of-use assets (Note 8)
52,629
Deferred tax assets (Note 18)
5,610
Other non-current assets
150
Cash and cash equivalents
2,722
Other current assets
3,535
Leasing liabilities (Note 8)
(52,629)
Provisions for contingencies and costs (Note 20)
(4,562)
Deferred tax liabilities (Note 18)
(11,458)
Other current liabilities
(12,854)
Fair value of the acquired entity's net assets
35,180
Net Consideration
46,630
Goodwill (Note 9)
(11,450)
The fair values of the assets and liabilities acquired were estimated internally based on the Group's past
experience.
38
7.-PROPERTY, PLANT AND EQUIPMENT
The breakdown and movements in the year were as follows (in thousands of euros):
Thousands of euros
Land and
buildings
Plant and
machinery
Other fixtures,
tools, furniture
and others
Property, plant
and equipment
in progress
Total
Cost, allotted cost, revalued cost
1,608,309
850,825
447,447
85,586
2,992,167
Accumulated depreciation
(394,347)
(555,660)
(331,215)
—
(1,281,222)
Impairment losses
(73,568)
(14,451)
(7,002)
—
(95,021)
Net Book Value at 01 January 2021
1,140,394
280,714
109,230
85,586
1,615,924
Cost, allotted cost, revalued cost
Inclusions
699
11,361
5,930
10,019
28,009
Retirements
(54,696)
(28,068)
(13,597)
(2,132)
(98,493)
Transfers
41,594
23,201
12,310
(80,946)
(3,841)
Exchange differences and IAS 29 impact
23,490
12,570
4,180
5,231
45,471
Accumulated depreciation
Inclusions
(19,372)
(43,461)
(29,664)
—
(92,497)
Retirements
7,093
17,281
12,771
—
37,145
Transfers
—
(30)
(36)
—
(66)
Exchange differences and IAS 29 impact
(5,744)
(7,532)
(3,455)
—
(16,731)
Impairment losses
Reversal/(Allotment) of impairment losses recognised in
profit and loss (Note 11)
138
2,892
854
—
3,884
Transfers
(4,609)
2,476
2,133
—
—
Exchange differences and IAS 29 impact
62
—
(8)
—
54
Balance at 31 December 2021
1,129,049
271,404
100,648
17,758
1,518,859
Cost, allotted cost, revalued cost
1,619,396
869,889
456,270
17,758
2,963,313
Accumulated depreciation
(412,370)
(589,402)
(351,599)
—
(1,353,371)
Impairment losses
(77,977)
(9,083)
(4,023)
—
(91,083)
Net Book Value at 31 December 2021
1,129,049
271,404
100,648
17,758
1,518,859
39
Thousands of euros
Land and
buildings
Plant and
machinery
Other fixtures,
tools, furniture
and others
Property, plant
and equipment
in progress
Total
Cost, allotted cost, revalued cost
1,647,261
838,501
452,211
74,286
3,012,259
Accumulated depreciation
(381,829)
(540,355)
(336,278)
—
(1,258,462)
Impairment losses
(27,472)
(8,570)
(4,632)
—
(40,674)
Net Book Value at 01 January 2020
1,237,960
289,576
111,301
74,286
1,713,123
Cost, allotted cost, revalued cost
Inclusions
1,740
39,076
23,276
31,953
96,045
Retirements
(8,869)
(28,224)
(37,013)
(1,601)
(75,707)
Business combinations (Note 6)
—
171
472
207
850
Changes in the scope of consolidation
(13,618)
(649)
(222)
154
(14,335)
Transfers
(5,975)
6,803
12,418
(13,149)
97
Transfers of assets held for sale and disposable groups of
items
10,495
—
—
—
10,495
Exchange differences and IAS 29 impact
(22,725)
(4,853)
(3,695)
(6,264)
(37,537)
Accumulated depreciation
Inclusions
(23,297)
(45,652)
(31,119)
—
(100,068)
Retirements
3,607
23,719
35,785
—
63,111
Changes in the scope of consolidation
2,344
306
657
—
3,307
Transfers
—
2,427
(2,443)
—
(16)
Exchange differences and IAS 29 impact
4,828
3,895
2,183
—
10,906
Impairment losses
Impairment losses recognised in profit and loss
(48,252)
(6,105)
(2,370)
—
(56,727)
Transfers
2,156
84
—
—
2,240
Exchange differences and IAS 29 impact
—
140
—
—
140
Balance at 31 December 2020
1,140,394
280,714
109,230
85,586
1,615,924
Cost, allotted cost, revalued cost
1,608,309
850,825
447,447
85,586
2,992,167
Accumulated depreciation
(394,347)
(555,660)
(331,215)
—
(1,281,222)
Impairment losses
(73,568)
(14,451)
(7,002)
—
(95,021)
Net Book Value at 31 December 2020
1,140,394
280,714
109,230
85,586
1,615,924
The main additions occurring during the financial year relate to hotel refurbishment and opening new hotels.
The highlights in Spain are the works at the NH Collection Madrid Abascal, in France the refurbishment of the
NH Lyon Airport, in Italy the refurbishment of the NH Trieste and NH Collection Roma Centro, in Central
Europe the opening of the NH Hannover, in Benelux the works at the NHOW Brussels Bloom hotel, in Latin
America the works at the NH Mexico City Reforma (Mexico) and the NH Ciudad de Santiago (Chile). Finally,
it should be noted that the works on the NH Collection New York Madison Avenue have concluded and the
hotel opened during the financial year.
The main derecognition in the period relates to the sale of the NH Collection Barcelona Gran Hotel Calderón in
Spain with a sale and leaseback transaction. The hotel was sold for 125.5 million euros with a linked 20 year
lease agreement, with NH having the option of additional extensions (Note 1).
The effect on the profit and loss account of assets de-recognised, replaced or disposed of to third parties outside
the Group was a profit of 66,402 thousand euros (a loss of 1,668 thousand euros in 2020), recognised under
"Profit/(loss) on the disposal of non-current assets" in the 2021 consolidated comprehensive profit and loss
statement.
40
The net entries for the 2020 financial year included in the “Changes in the scope of consolidation” and
“Business combinations” rows come, on the one hand, from the sales of the companies Onroerend Goed Beheer
Maatschappij Maas Best, B.V., owner of the NH Best hotel, and Onroerend Goed Beheer Maatschappij
Bogardeind Geldrop, B.V., owner of the NH Geldrop hotel, both in Holland (Note 2.9.5), and the acquisition of
the Boscolo Hotels Group comes under business combinations (Note 6).
At 31 December 2021, there were mortgages on tangible fixed asset elements with a net book value of 158
million euros (208 million euros in 2020) (Note 17).
The Group has taken out insurance policies to cover any possible risks to which the different elements of its
tangible fixed assets are subject, and to cover any possible claims that may be filed against it in the course of its
activities. These policies sufficiently cover the risks to which the Group is exposed.
At 31 December 2021, firm investment undertakings amounted to 26.8 million euros. These investments will be
made between 2022 and 2023 (17.3 million euros in 2020).
41
8.-LEASES
The breakdown and movements under this heading were as follows (in thousands of euros):
Thousands of euros
Real estate
Premiums for
contracts and
other rights
Total
Cost
4,132,468
73,267
4,205,735
Accumulated amortisation
(2,460,615)
(46,969)
(2,507,584)
Impairment losses
(4,331)
—
(4,331)
Net Book Value at 01 January 2021
1,667,522
26,298
1,693,820
Cost
Inclusions
91,743
—
91,743
Retirements
(98,521)
—
(98,521)
Reclassifications
3,631
—
3,631
Currency translation difference
6,548
—
6,548
Accumulated Amortisation
Inclusions
(169,825)
(2,949)
(172,774)
Retirements
72,998
—
72,998
Currency translation difference
(5,505)
—
(5,505)
Impairment
Reversal/(Allotment) of impairment losses recognised in profit and loss (Note 11)
424
—
424
Currency translation difference
(19)
—
(19)
Balance at 31 December 2021
1,568,996
23,349
1,592,345
Cost
4,135,869
73,267
4,209,136
Accumulated amortisation
(2,562,947)
(49,918)
(2,612,865)
Impairment losses
(3,926)
—
(3,926)
Net Book Value at 31 December 2021
1,568,996
23,349
1,592,345
42
Thousands of euros
Real estate
Premiums for
contracts and
other rights
Total
Cost
4,032,889
73,267
4,106,156
Accumulated amortisation
(2,361,264)
(43,393)
(2,404,657)
Impairment losses
—
—
—
Net Book Value at 01 January 2020
1,671,625
29,874
1,701,499
Cost
Inclusions and Retirements
61,673
—
61,673
Business combinations (Note 6)
52,629
—
52,629
Transfers
(3,629)
—
(3,629)
Conversion differences
(11,094)
—
(11,094)
Accumulated Amortisation
Inclusions
(182,734)
(3,576)
(186,310)
Retirements
71,720
—
71,720
Transfers
4,037
—
4,037
Currency translation difference
7,626
—
7,626
Impairment
Reversal/(Allotment) of impairment losses recognised in profit and loss (Note 11)
(4,333)
—
(4,333)
Conversion differences
2
—
2
Balance at 31 December 2020
1,667,522
26,298
1,693,820
Cost
4,132,468
73,267
4,205,735
Accumulated amortisation
(2,460,615)
(46,969)
(2,507,584)
Impairment losses
(4,331)
—
(4,331)
Net Book Value at 31 December 2020
1,667,522
26,298
1,693,820
 
Balance at
01/01/2021
Expenses
for interest
Business
combination
s (Note 6)
Changes
Rent
payments
Exchange
rate
differences
Balance at
31/12/2021
 
 
 
Leasing liabilities
2,059,739
83,048
—
53,832
(271,847)
581
1,925,353
 
Balance at
01/01/2020
Expenses
for interest
Business
combination
s (Note 6)
Changes
Rent
payments
Exchange
rate
differences
Balance at
31/12/2020
 
 
 
Leasing liabilities
2,067,369
94,106
52,629
94,215
(244,785)
(3,795)
2,059,739
The main movements mainly correspond to the closure of four hotels under leases, as well as the amendment to
the term of some contracts and the change to the essentially fixed component in various contracts with a variable
structure. During the financial year, NH Collection Venezia Palazzo Barocci and NH Firenze Anglo American
in Italy, NH Cornellá and NH Ciudad de Almería and NH Sant Boi in Spain were closed, NH Hannover in
Germany and NH Collection Copenhagen in Denmark were opened and NH Collection Barcelona Gran Hotel
Calderón in Spain was sold and subsequently leased.
43
Likewise, the business combination includes the acquisition of the Boscolo Hotels Group in 2020 through the
companies Roco Hospitality Group S.R.L., New York Palace, Kft. and Agaga, S.R.O.; hotel leasing operators in
Italy, Hungary and the Czech Republic (Note 6).
The main impacts on the statement on the consolidated comprehensive profit and loss statement related to the
application of IFRS 16 are a higher financial expense of 83,048 thousand euros (94,106 thousand euros in
2020), a net loss on the disposal of non-current assets of 1,294 thousand euros (a gain of 624 thousand euros in
2020), due mainly to cancellations of contracts that had no cash impact and a reversal for asset impairment of
424 thousand euros (allotment for impairment of 4,333 thousand euros in 2020).
The amounts recorded as right-of-use assets correspond to properties where the NH Group is a lessee for its
operation as a hotel.
Short-term leases and low-value leases are recognised as an expense in the consolidated comprehensive profit
and loss account on a straight line basis. A short-term lease contract is one where the period is less than or equal
to 12 months. A “low value contract” is one whose underlying asset assigned in use would have a new value of
under 5 thousand euros. The impact recorded on the attached consolidated comprehensive profit and loss
statements for the leases totals an income of 16,692 thousand euros (31,374 thousand euros income in 2020)
(Note 25.4). This income is a result of applying the exemption introduced in IFRS 16 on 28 May 2020, and
extended until 30 August 2021, which meant the Group recorded savings of 28,625 thousand euros (46,195
thousand euros in 2020) (Note 2.2).
Furthermore, in the lease agreements, there are no restrictions or imposed clauses and no sales transactions with
subsequent leasing were carried out during the financial year.
Future cash output that the lessee is potentially exposed to, and which are not shown in the valuation of leasing
liabilities, exclusively relate to payments for variable leasing.
Therefore, future gross payments estimated for the next 5 years total 664 million euros. Nevertheless, these
expenses will result in higher income and produce higher profits.
The Group has not granted any options to extend and terminate, or guarantees of residual value. There do exist
leases that have not commenced, for which the Group has undertaken gross lease payments of 39,276 thousand
euros in a period of 1 to 5 years, and 198,715 thousand euros in a period of over 5 years.
44
9.-GOODWILL
The balance included under this item corresponds to the net goodwill arising from the acquisition of businesses
of certain companies, and breaks down as follows (thousands of euros):
 
2021
2020
 
NH Hoteles Deustchland, GmbH y
NH Hoteles Austria, GmbH
58,888
61,114
Grupo Royal
22,494
24,539
Boscolo Hotels (Note 6)
11,571
11,554
Others
3,174
3,862
 
96,127
101,069
The movements in this heading of the consolidated balance sheet in the financial year were as follows (in
thousands of euros):
 
 
Business
 
 
Goodwill at
Conversion
combinations
Impairment
Goodwill at
Company
01/01/2021
differences
(Note 6)
(Note 11)
31/12/2021
 
 
 
 
 
NH Hoteles Deutschland, GmbH y
 
 
NH Hoteles Austria, GmbH
61,114
—
—
(2,226)
58,888
Grupo Royal
24,539
(2,045)
—
—
22,494
Boscolo Hotels
11,554
25
(8)
—
11,571
Others
3,862
2
—
(690)
3,174
Total
101,069
(2,018)
(8)
(2,916)
96,127
Business
Goodwill at
Conversion
combinations
Impairment
Goodwill at
Company
01/01/2020
differences
(Note 6)
(Note 11)
31/12/2020
 
 
 
 
 
NH Hoteles Deutschland, GmbH y
 
 
NH Hoteles Austria, GmbH
75,212
—
—
(14,098)
61,114
Grupo Royal
27,607
(3,068)
—
—
24,539
Boscolo Hotels
—
96
11,458
—
11,554
Others
3,758
104
—
—
3,862
Total
106,577
(2,868)
11,458
(14,098)
101,069
45
Thousands of euros
2021
2020
Grupo Royal CGUs
22,494
24,539
Group CGUs (Boscolo Hotels)
11,571
11,554
CGU 6
13,587
13,587
CGU 21
9,929
9,929
CGU 12
6,272
6,272
CGU 5
2,996
4,325
CGU 13
5,624
5,624
CGU 2
5,023
5,023
CGUs with goodwill allocated individually <
€4 M
18,631
20,216
96,127
101,069
46
10.-OTHER INTANGIBLE ASSETS
The breakdown and movements under this heading were as follows (in thousands of euros):
Thousands of euros
Usufruct
Rights
Concessions,
patents and
trademarks
Software
applications
Other
rights
Total
Cost, allotted cost, revalued cost
84,215
37,489
101,118
17,039
239,861
Accumulated amortisation
(6,458)
(26,527)
(67,627)
—
(100,612)
Impairment losses
—
(8,316)
—
(2,796)
(11,112)
Net Book Value at 01 January 2021
77,757
2,646
33,491
14,243
128,137
Cost, allotted cost, revalued cost
Inclusions
9,848
155
4,397
—
14,400
Retirements
(20)
(460)
(309)
—
(789)
Transfers
—
—
275
—
275
Exchange differences and IAS 29 impact
(1,751)
(370)
3
—
(2,118)
Accumulated amortisation
Inclusions
(2,468)
(502)
(11,939)
—
(14,909)
Retirements
—
299
223
—
522
Transfers
—
(120)
120
—
—
Exchange differences and IAS 29 impact
442
249
—
—
691
Impairment losses
Reversal/(Allotment) of impairment losses recognised in profit
and loss (Note 11)
—
—
—
739
739
Balance at 31 December 2021
83,808
1,897
26,261
14,982
126,948
Cost, allotted cost, revalued cost
92,292
36,814
105,484
17,039
251,629
Accumulated amortisation
(8,484)
(26,601)
(79,223)
—
(114,308)
Impairment losses
—
(8,316)
—
(2,057)
(10,373)
Net Book Value at 31 December 2021
83,808
1,897
26,261
14,982
126,948
47
Thousands of euros
Usufruct
Rights
Concessions,
patents and
trademarks
Software
applications
Other
rights
Total
Cost, allotted cost, revalued cost
33,976
38,322
90,212
17,039
179,549
Accumulated amortisation
(5,483)
(26,392)
(53,920)
—
(85,795)
Impairment losses
—
(7,171)
—
(2,776)
(9,947)
Net Book Value at 01 January 2020
28,493
4,759
36,292
14,263
83,807
Cost, allotted cost, revalued cost
Inclusions
2,574
108
11,019
—
13,701
Retirements
(34)
(394)
(131)
—
(559)
Business combinations (Note 6)
50,815
—
372
—
51,187
Transfers
—
(36)
(60)
—
(96)
Exchange differences and IAS 29 impact
(3,116)
(511)
(294)
—
(3,921)
Accumulated amortisation
Inclusions
(1,515)
(974)
(13,511)
—
(16,000)
Retirements
3
366
64
—
433
Transfers
—
331
(316)
—
15
Exchange differences and IAS 29 impact
537
142
56
—
735
Impairment losses
Reversal/(Allotment) of impairment losses recognised in profit
and loss (Note 11)
—
(1,140)
—
(20)
(1,160)
Transfers
—
(5)
—
—
(5)
Balance at 31 December 2020
77,757
2,646
33,491
14,243
128,137
Cost, allotted cost, revalued cost
84,215
37,489
101,118
17,039
239,861
Accumulated amortisation
(6,458)
(26,527)
(67,627)
—
(100,612)
Impairment losses
—
(8,316)
—
(2,796)
(11,112)
Net Book Value at 31 December 2020
77,757
2,646
33,491
14,243
128,137
10.1 Usufruct Rights
The main additions in this financial year occurred in the Netherlands (9.8 million euros), as a result of the
improvements investment within the framework of the NH Collection Amsterdam Grand Hotel Krasnapolsky
management contract .
The net additions in the 2020 financial year in the row "Business combinations" come from the purchase of
Boscolo Hotels (Note 6).
10.2 Software applications
The most significant additions in this financial year were a result of investments made in digitisation and
improvement to the customer journey experience, and digitisation and optimisation of operating processes to
gain sustainability, mobility and include customer care.
10.3 Other rights
Other rights, include rights relating to lease agreements as a result of business combinations in Italy.
48
11.-IMPAIRMENT
The Group evaluates the possible existence of a loss of value each year that would oblige it to reduce the
carrying amounts of its tangible and intangible assets or reverse them, if appropriate. A loss is deemed to exist
when the recoverable value is less than the carrying amount. The recoverable value of the assets is the greater of
their fair value less the costs of transfer or disposal by another means (mainly used for hotel assets in ownership)
and their value in use.
As an exception, given the current economic situation as a result of the pandemic caused by Covid-19, analyses
have continued to be carried out to determine if there is any impairment to the CGUs as a whole in the 2021
financial year, in the same way as in the 2020 financial year.
The value in use is calculated from the estimated future cash flows, discounted at a discount rate after tax that
reflects the current market valuation with respect to the value of money and the specific risks associated with the
asset, covering a five-year period and a perpetual value, except in the case of leased hotels that correspond to the
term of the lease, a perpetual value therefore not being considered in the latter. Value in use has been calculated
for all the CGUs.
For the purposes of determining fair value for the owned hotels in this financial year, the Group made a
valuation of the greater part of the hotel assets in ownership. The valuation was made by a global firm
specialising in valuation and consultancy services. The valuation of the assets at 31 December 2021 covered 70
assets. In order to calculate the value of the assets, the most used valuation criteria was discounted cash flow,
due to the fact that the hotel investments are valued depending on their potential future income.
11.1 Key assumptions used
The evolution of the key assumptions in the analysed hotels has taking the business knowledge of Group
Management into account as well as the expected recovery of the sector after the COVID-19 pandemic. In this
regard, the assumed projections are based on the use of the Management’s budget for 2022, which assumes a
dramatic recovery in revenues compared to 2021, but still lower than those in 2019 due to the negative effect
that the COVID-19 pandemic has had on tourism over the past two years. Recovery to pre-COVID-19 levels is
calculated in the comparable hotels over the next few years, once mobility restrictions decrease and, therefore,
consumer confidence is recovered. The Group's strong positioning in the countries where it operates, the good
locations of the portfolio and the high recognition of its brands are key factors in the assumed recovery period.
This recovery scenario calculates reaching pre-pandemic figures in the comparable hotels, which are those for
2019, between 2023 and 2024.
There are a number of factors that are considered by the Group's Management to make the projections, which
are:
•Estimate of external sources specialising in the hotel sector, along with investment banks with
reference to the recovery of the hotel sector.
•Estimate of GDP (Gross Domestic Product) growth issued by the International Monetary Fund (IMF)
in its report published in October of each year for the next five years.
•Knowledge of the business/asset/local situation of the local Management of each Business Unit to
which each CGU belongs.
•Historical results obtained by the CGUs.
•Investments in repositioning the CGUs.
These factors are reflected in the cash flows through the following working hypotheses used to obtain the
projections:
49
•Income from accommodation is projected as the product of percentage occupation, and average rate per
room (“ADR” Average Daily Rate: is the ratio of the total income from rooms in a specific period
divided by the rooms sold in that specific period) and the total rooms available per year.
•The other revenues are projected based on the average of the relationship between the revenue from
accommodation and those revenues.
•Personnel expenses are calculated on the basis of the average cost for personnel plus the relevant
increase in each country referenced to the collective employment agreement for each year.
•Direct expenses are directly associated with each of the revenues and are projected on the basis of an
average ratio, while undistributed expenses are projected based on the average ratio between these and
direct expenses.
•For its part, tax is calculated from the tax rates applicable in each country.
The discount rates were calculated by a third party using the Weighted Average Cost of Capital (WACC)
methodology: Weighted Average Cost of Capital (WACC), as follows:
WACC=Ke*E/(E+D) + Kd*(1-T)*D/(E+D)
Where:
Ke: Cost of Equity
Kd: Cost of Financial Debt
E: Own Funds
D: Financial Debt
T: Tax Rate
The Capital Asset Pricing Model (CAPM) is used to estimate the cost of equity (ke).
The main variables used by a third party to calculate the discount rate are as follows:
•Risk-free rate: the WACC calculation is based on an increased risk-free rate. The risk-free rate is
standardised to show the average sustainable performance of the long-term bonds issued by
governments and considered to be “safe” (usually those classified as AAA by the main ratings
agencies).
◦For European countries, a rate of 0% was taken into account as the performance of German
government bonds at 20 years, on the valuation date, showed negative performance from
December 2021 and a 1.5% standardisation was extended.
◦For Latin American countries, American sovereign debt was taken into account, which
oscillates between 1.8% (performance at the Valuation Date) and 2.5% (standardised value).
In these countries, the differential of inflation to the USA is also applied.
◦For the United Kingdom, the performance of British government bonds at 20 years was taken
into account, which oscillates between 1.2% (performance at the Valuation Date) and 2.5%
(standardised value).
•Market risks premium: defined at 5.5% for rates in EUR and USD and 5.0% for GBP, based on a wide
range of financial information, multiple methodologies and economic and financial market conditions
at December 2021.
•Beta or systematic risk: Using a sample of listed companies whose businesses are comparable, the
sector’s risk differential is estimated in relation to the average risk on the global market. To calculate
50
the WACC for hotels being leased, a comparative of a sample of traditional hotel companies is taken
into account. Furthermore, to this group, and to calculate the WACC for owned hotels, a sample of
property investment funds (REITs) is also included in order to show the real estate contribution to the
business. Bloomberg’s historic betas were taken as a reference (monthly data at 5 years).  Given that
these betas are leveraged, they have been de-leveraged taking into account the average historical debt/
capital structure for each company over 5 years.
•The capital structure applied was estimated on the basis of the capital structure of the comparable
companies, taking the proportion of debt with interest, preferential capital and ordinary capital of these
companies that are listed on the stock exchange into consideration. The average capital structure
applied is 59.5% Own Funds and 40.5% Debt for the group of comparables for owned hotels, and
58.1% Own Funds and 41.9% Debt for the group of comparables for leased hotels.
•In addition, the local rate for corporation tax on the valuation date in each country was considered.
•To calculate the Cost of the debt, a 2.9% debt differential is applied, based on the spot rate of German
bonds at 20 years and applying the credit rating differential for the comparable companies of reference.
Below are the pre-tax discount rates of the major countries:
Discount rate before taxes:
Germany
Netherlands
Italy
Spain
Colombia
2021
6,36% - 8,73%
6,17% - 8,35%
8,24% - 10,47%
7,61% - 9,86%
15,02% - 15,98%
2020
11,2%
9,6%
12,12%
10,6%
13,6%
The evolution of the key assumptions in hotels with indications of impairment at 31 December in the major
countries in euros was as follows:
 
2021
2020
2021
2020
2021
2020
2021
2020
2021
2020
 
Germany
Netherlands
Italy
Spain
Colombia
Post-tax WACC
4,5% -
6,0%
7,54%
4,5% -
6,25%
7,79%
6,25% -
8,0%
8,12%
5,75% -
7,5%
8,14%
10,8% -
11,3%
10,57%
Growth rate (g)
2,03%
1,97%
1,90%
1,70%
1,39%
1,35%
1,70%
1,69%
2,91%
2,91%
Average ADR (years of
projection)
104,2
100,8
65,6
59,5
136,7
133,5
97,2
92,5
58,9
62,1
Average Occupancy Rate
(years of projection)
72,1%
65,0%
64,4%
54,3%
70,7%
65,1%
73,9%
66,2%
67,2%
61,5%
The after-tax discount rates used by the Group for these purposes range in Europe from 4.5% to 10.25% (7.5%
and 8.1% in 2020) and in Latin America from 9.00% to 14.5% (10.6% and 16.2% in 2020) without taking into
account Argentina, whose after-tax discount rate has been calculated taking into account its hyperinflationary
economic situation and varies between 52.50% in 2022 and 33.25% in 2026, and standardised to 18.5% for the
perpetuity calculation based on the estimate of inflation. In this regard, the cash flows resulting from the
impairment tests were also calculated after tax. In addition, the book value to which the value-in-use is
compared does not include any deferred tax liabilities which could be associated with the assets.
Using a post-tax discount rate and post-tax cash flows is consistent with paragraph 51 of IAS 36, which states
that "estimated future cash flows will reflect assumptions that are consistent with the manner of determining the
discount rate". In addition, the result of the post-tax flows updated at a post-tax discount rate would obtain
51
uniform results with respect to the impairment test if a pre-tax rate were used and, therefore, the impairment and
reversion accounting records would be uniform.
11.2 Sensitivity analysis
Furthermore, the Group has carried out a sensitivity analysis for each of the CGUs, and for the groups of CGUs
where goodwill is allotted.
For each scenario, each hypothesis has been considered individually, recording the impact on impairment for
each of them. Scenario 1 is a negative one where the discount rate is raised 100 b.p. above the rate used in the
test and a growth rate lower by 100 b.p., i.e. with minimum growth, and falls in occupancy of 100 b.p. and ADR
of 1% which would lead to additional impairment to that registered in 2020.
In the case of Scenario 2, this is a positive one where the discount rate is 100 b.p. below the rate used in the test,
a growth rate or 100 b.p., with increases in occupancy of 100 b.p. and ADR of 1% which would lead to lower
impairment to that registered in 2020.
A sensitivity analysis of the results of the impairment analysis given variations in the following scenarios,
including the impacts that the amendment of each scenario would have without affecting the rest, for the main
goodwill, is set out below:
NH Hoteles Deutschland, GmbH and  NH Hoteles Austria, GmbH
 
Average values
 
Impairment test
Assumption
Scenario 1
Results
Scenario 1
Assumption
Scenario 2
Results
Scenario 2
After‐tax discount rate:
4,20%-6,50%
5,20% - 7,50%
(960)
3,20% - 5,50%
815
Growth rate
1%-3%
0% - 2%
(789)
3% - 4%
620
Occupancy rate
77.5%
76.5%
(552)
78.5%
552
ADR (euros)
125.50
124.3
(690)
126.8
690
Royal Group
 
Average values
 
Impairment
test
Assumption
Scenario 1
Results
Scenario 1
Assumption
Scenario 2
Results
Scenario 2
After‐tax discount rate:
11,25%-14,5%
12,25% - 15,5%
—
—
—
Growth rate
1,00% - 3,00%
0,00% - 2,00%
—
—
—
Occupancy rate
67.0%
66.0%
—
—
—
ADR (euros)
85.52
84.7
—
—
—
52
Boscolo Hotels
 
Average values
 
Impairment
test
Assumption
Scenario 1
Results
Scenario 1
Assumption
Scenario 2
Results
Scenario 2
After‐tax discount rate:
7,76%
6,76%
—
—
—
Growth rate
1,39%
0,39%
—
—
—
Occupancy rate
72.3%
71.3%
—
—
—
ADR (euros)
199.82
197.8
—
—
—
In addition, a sensitivity analysis of the results of the impairment analysis of the most significant CGUs that
have associated property, plant and equipment, intangible assets and rights of use is set out below:
Sensitivity analysis of tangible and intangible assets and rights of use
 
Average values
 
Impairment
test
Assumption
Scenario 1
Results
Scenario 1
Assumption
Scenario 2
Results
Scenario 2
After‐tax discount rate:
4,4% - 52,5%
5,4% - 53,5%
(30,406)
3,5% - 51,5%
25,865
Growth rate
1,0% - 5,5%
0,0% - 4,5%
(11,920)
2,0% - 6,5%
13,708
Occupancy rate
72.3%
71.3%
(6,993)
73.3%
4,293
ADR (euros)
135,1
134.1
(6,779)
136.1
6,350
11.3 Impairment losses 
If the recoverable amount of an asset is estimated to be lower than its carrying amount, the latter is reduced to
the recoverable amount by recognising the corresponding reduction through the consolidated comprehensive
profit and loss statement.
If an impairment loss is subsequently reversed, the carrying amount of the asset is increased to the limit of the
original value at which such asset was recognised before the loss of value was recognised.
The Group recognised a net reversal of impairment losses of 2,131 thousand euros (76,758 thousand euros
allotment for impairment in 2020) as summarised below: 
•Property, plant and equipment: impairment amounting to 26,998 thousand euros was recognised in
2021 for certain tangible assets; this impairment mainly corresponds to real estate and is a result of the
worsening of future expectations of cash flows for different reasons, including the opening of
competitors' hotels or the loss of an important customer and the worsening of the outlook due to the
Covid-19 situation. (61,250 thousand euros in 2020). On the other hand, there was a reversal of 30,882
thousand euros resulting from the improvement in expectations, recorded under the heading "Gains/
(Net losses) from asset impairment" on the consolidated comprehensive income statement for 2020
(4,523 thousand euros in 2020).
•Right-of-use assets: an impairment reversal was recorded for Rights of use of 1,834 thousand euros and
an allotment to impairment of 1,410 thousand euros (allotment of 4,333 thousand euros in 2020) (Note
8).
•Goodwill: the Group recognised an impairment loss of 2,916 thousand euros on goodwill for NH
Hoteles Deutschland, GmbH, NH Hoteles Austria, GmbH and others (14,098 thousand euros in 2020).
53
This impairment arises from their worsening expectations of future cash flows mainly due to the
opening of competitor hotels and the worsening of the outlook due to the Covid-19 situation.
•Other intangible assets: reversals of impairment losses of 739 thousand euros (impairment losses of
1,497 thousand euros and reversals of 337 thousand euros in 2020) were recognised under "Net Gains/
(Losses) on asset impairment" of the consolidated comprehensive income statement
The balance of impairment to property, plant and equipment at 31 December is as follows (in thousands of
euros):
2021
2020
Spain
5,129
6,600
Italy
45,831
68,639
Germany
15,759
7,199
Benelux
17,860
10,057
Latin America
6,438
2,526
Others
66
—
Total impairment
91,083
95,021
The recoverable amount of the CGUs subject to impairment or reversal (not the entire portfolio of the Group) is
as follows
Million euros
2021
 
Recoverable amount
TOP 10
CGU 35
73.4
CGU 25
54.4
CGU 26
36.6
CGU 4
28.5
CGU 29
26.6
CGU 31
24.9
CGU 30
23.0
CGU 32
18.5
CGU 33
16.9
CGU 34
16.1
Subtotal
318.9
Other CGUs by country
Spain
12.3
Italy
62.5
Benelux
16.5
Germany
47.1
LatAm
40.6
Other Countries
7.2
Subtotal
186.2
Total
505.1
54
12.-INVESTMENTS ACCOUNTED FOR USING THE EQUITY METHOD
The associated companies in the year and the amount recognised on the books (in thousands of euros) are listed
below:
 
 
Share
Relationship
Book value
Company
Activity centre
percentage
nature
2021
2020
 
 
Mil Novecientos Doce, S.A. de C.V.
CDMX, México
25%
Associate
2,000
1,900
Consorcio Grupo Hotelero T2, S.A. de
C.V.
CDMX, México
10%
Associate
1,567
1,413
Inmobiliaria 3 Poniente, S.A. de C.V.
Puebla, México
17%
Associate
—
1,100
Hotelera del Mar, S.A.
Mar de Plata, Argentina
20%
Associate
645
702
Borokay Beach, S.L.
Madrid, Spain
50%
Associate
929
929
Kensington Hotel Value Added I, Ltd
London, UK
30%
Associate
—
—
Sotocaribe, S.L.
Madrid, Spain
36%
Associate
35,781
35,729
Total
40,922
41,773
The impact recorded on the consolidated comprehensive profit and loss statement for the financial year due to
consolidation of these holdings was losses of 1,447 thousand euros (7,468 thousand euros loss in 2020),
recorded under the heading "Gain/(Loss) from entities valued using the equity method". In addition, these
holdings increased in 2021 by 596 thousand euros due to the effect of the exchange differences (they decreased
by 2,575 thousand euros in 2020).
The Group's policy on holdings in associated companies consists of ceasing to book losses in these companies if
the associated company's consolidated losses attributable to the Group are equivalent to or exceed the cost of its
holding in them, provided there are no additional contingencies or guarantees connected with existing losses.
The balance sheet of these key companies accounted for using the equity method at year-end is as follows (in
thousands of euros):
 
Current
Assets
Non-
Current
Assets
Current
Liabilities
Non-
Current
Liabilities
Equity
Net Profit
(Loss)
 
Company
 
 
 
 
 
Mil Novecientos Doce, S.A. de C.V.
7,884
—
—
—
7,884
(11)
Consorcio Grupo Hotelero T2, S.A. de C.V.
15,661
—
—
—
15,661
738
Inmobiliaria 3 Poniente, S.A. de C.V.
801
10,808
782
4,468
6,359
(561)
Hotelera del Mar, S.A.
694
3,462
480
750
2,926
—
Borokay Beach, S.L.
963
1,104
95
115
1,857
—
Sotocaribe, S.L.
9,162
245,639
29,301
50,036
175,463
(371)
55
13.-NON-CURRENT FINANCIAL INVESTMENTS
13.1Financial assets at fair value with change in profit/loss
The breakdown of this heading is as follows:
 
Thousands of euros
2021
2020
 
NH Panamá, S.A.
3,767
3,767
Other investments
757
408
Provisions
(2,190)
(2,190)
Total
2,334
1,985
In regard to the fair value of financial assets, it does not differ significantly from its cost.
13.2Other financial assets at amortised cost
The breakdown of this heading is as follows
 
Thousands of euros
 
2021
2020
 
 
Subordinated loans to companies owning hotels
 
operated by the Group through leases
13,038
20,793
Loans to associates (Note 26)
148
140
Long-term deposits and sureties
12,843
12,835
Others
1,843
1,896
Total
27,872
35,664
The “Subordinated loans to companies owning hotels operated by the Group through leases” item includes a
series of loans granted by the Group to companies which own hotels in countries such as Germany, Austria, the
Netherlands, Italy and Spain, and which are operated by the Group under a leasing agreement.
The main features of these agreements are as follows:
–Hotel rentals are not subject to evolution of the inflation rate or to that of any other index.
–The aforementioned subordinated loans accrue interest at a fixed rate of 3% per annum.
–Lease agreements establish a purchase right on properties subject to agreements that, as a general rule,
may be executed in the fifth, tenth and fifteenth year from the entry into force of the agreement.
–The model used for these lease agreements has been analysed and independent experts consider them to
be operating leases. These hotels are covered by the scope of IFRS 16 and, therefore, from the
transition date involve recording a right of use asset and a leasing liability.
56
14.-TRADE RECEIVABLES
This item reflects different accounts receivable from the Group’s operations. Its detail is as follows:
 
Thousands of euros
 
2021
2020
 
 
Trade receivables for services provided
56,283
38,962
Provision for bad debts
(7,319)
(9,025)
Total
48,964
29,937
As a general rule, these receivables do not accrue interest and are due at less than 90 days with no restrictions on
how they may be availed.
Movements in the provision for insolvencies during the year were as follows::
 
Thousands of euros
 
2021
2020
 
Balance at 1 January
9,025
7,100
Conversion differences
70
(74)
Additions
1,390
5,889
Applications
(3,166)
(3,890)
Balance at 31 December
7,319
9,025
The analysis of the ageing of financial assets in arrears but not considered impaired in the financial year is as
follows
 
Thousands of euros
 
2021
2020
 
Less than 30 days
2,618
4,646
From 31 to 60 days
3,002
3,008
More than 60 days
3,217
3,630
Total
8,837
11,284
In this regard, the provisions recorded take into account all the expected losses on the balances of trade
receivables on the balance sheet.
15.-CASH AND CASH EQUIVALENTS
"Cash and Cash Equivalents" largely includes the Company’s cash position and bank deposits maturing in three
months or less. These assets are recognised at their fair value.
The Group's liquidity position at 31 December 2021 is based on the following points:
57
•The group had cash and cash equivalents amounting to 243,930 thousand euros.
•Available undrawn credit facilities of 267,000 thousand euros (Note 17).
There are no restrictions on how cash may be used. There are 2,424 thousand euros reserved in accordance with
a firm commitment with the co-owners of Hoteles Royal (2,057 thousand euros in 2020) for future investments
in the hotels.
As a result of the enactment of Royal Decree 1558/2012 of 15 November, of Article 42 bis of Royal Decree
1065/2007 of 27 July, approving the General Regulations on tax management, inspection and procedures, and
implementing the common rules of the procedures for applying taxes, which establishes certain reporting
obligations with regard to overseas assets and rights, among others, it is disclosed that some members of the NH
Hotel Group S.A. Board of Directors have the right, as representatives or authorised officials, to dispose of bank
accounts located abroad, which are in the name of Group companies. The reason certain Board members have
the right to dispose of overseas bank accounts is that they are directors or board members of said subsidiaries.
NH Hotel Group S.A. holds other accounting documents, namely the consolidated annual accounts, from which
sufficient data can be extracted in relation to the aforementioned accounts.
16.-EQUITY
16.1Capital
At 31 December 2021, the share capital of NH Hotel Group, S.A. was represented by 435,745,670 fully
subscribed and paid up bearer shares each with a par value of €2 (392,180,243 shares at 31 December 2020). All
these shares carry identical voting and economic rights and are traded on the Continuous Market of the Spanish
Stock Exchanges.
The Company increased its share capital and premium by 106.6 million euros in the 2021 financial year with the
offset of loans from the main shareholder and preferential subscription rights for the other shareholders, by
virtue of the resolutions of the General Shareholders’ Meeting held on 30 June 2021.
According to the most recent notifications received by the Parent Company and the communications submitted
to the Spanish National Securities Market Commission (CNMV) prior to the end of each reporting period, the
main shareholdings at 31 December were as follows:
31/12/2021
31/12/2020
Minor International Public Company Limited (“MINT”)
94.13%
94.13%
The aforementioned (indirect) shareholding of MINT in NH Hotel Group, S.A. is the result of the IPO made by
MHG Continental Holding (Singapore) Pte Ltd. on 11 June 2018 for 100% of the shares that were part of the
share capital of NH Hotel Group, S.A., the result of which was that MINT acquired, through its wholly owned
subsidiary MHG Continental Holding (Singapore) Pte. Ltd, shares representing 94.13% of the share capital of
NH Hotel Group, S.A.
16.2Dividends
In 2021, as mentioned in note 3, and in 2020 the Parent Company did not distribute dividends.
58
16.3Parent Company Reserves
Legal reserve
i) The legal reserve is allotted in accordance with article 274 of the Consolidated Text of the Capital Companies
Act, which provides that, in all cases, a figure equal to 10% of the profit for the financial year must go into it
until it reaches at least 20% of the share capital.
It may not be distributed and, if it is used to offset losses, in the event that there are no other reserves that are
sufficient for that purpose, it must be replenished with future profits.
At 31 December 2021 and 2020 the Parent Company had not allotted the minimum limit provided for in the
Consolidated Text of the Capital Companies Act to this reserve.
ii) Share premium
This reserve is freely distributable.
16.4Treasury shares
At 31 December 2021, the Group had 96,246 own shares, compared to 103,947 own shares at 31 December
2020. The reduction in treasury shares over the period can be explained by the following movement:
•On 10 April 2019, the Group signed a liquidity contract to manage its treasury shares with Banco
Santander, which entered into force on 11 April 2019. The total number of shares allocated to the
securities account associated with the new Liquidity Contract at 31 December 2021 is 96,246 shares
and the current amount allocated to the cash account is 333,543 euros. At 31 December 2020, the
number of shares assigned to the liquidity contract was 103,947 shares. The negative effect recorded in
reserves for operations carried out in 2021 was 700 thousand euros.
•In the 2021 financial year, the second cycle of the second long-term incentive plan was settled (Note
24). Settlement of the second cycle was made with a purchase of 189,962 treasury shares, with this
amount matching the total number of shares handed over. The total recorded positive impact of these
movements on equity was 759 thousand euros.
59
16.5 Non controlling interests
The movements under this heading during the financial year are summarised below:
 
Thousands of euros
 
2021
2020
 
 
Opening balance
49,582
57.239
Application of IAS 29
3,280
(1.383)
Comprehensive profit (loss) attributable to non-controlling interests
(2,724)
(5.371)
Dividends paid to non-controlling interests
(166)
(1.179)
Other movements
(974)
276
Closing balance
48,998
49,582
The 2021 "Dividends paid to non-controlling interests" item reflects the dividends of 166 thousand euros paid
out by the company NH Lagasca, S.A. Dividends paid out by the following companies were recorded in 2020:
NH Marín, S.A. amounting to 1,150 thousand euros and NH Las Palmas, S.A. amounting to 29 thousand euros.
60
17.-DEBT IN RESPECT OF BOND ISSUES AND BANK BORROWINGS
The balances of the “Bonds and other negotiable securities” and “Debts with credit institutions” items for the
financial year were as follows:
 
Thousands of euros
 
2021
2020
 
Long-term
Short-term
Long-term
Short-term
Guaranteed senior notes
400,000
—
356,850
—
Borrowing costs
—
8,089
—
3,308
Arrangement expenses
(4,980)
(1,286)
(4,885)
(1,751)
Effect of renegotiation of debt IFRS 9
—
—
(2,903)
(1,414)
Debt instruments and other marketable securities
395,020
6,803
349,062
143
Guaranteed syndicated credit line
—
—
236,000
—
Unsecured loans
326,119
5,089
320,742
9,177
Subordinated loans
40,000
—
40,000
—
Mortgages
20,363
3,071
23,854
2,398
Credit lines
5,000
12,000
5,000
12,000
Arrangement expenses
(5,108)
(1,356)
(2,585)
(1,696)
Effect of renegotiation of debt IFRS 9
3,569
1,047
—
—
Borrowing costs
—
1,430
—
4,048
Bank borrowings
389,943
21,281
623,011
25,927
Total
784,963
28,084
972,073
26,070
The effect of debt movement on the Group's cash flows as reflected in the cash flow statement is affected by
non-cash movements generated by exchange rate differences as the group has debts in currencies other than the
euro.
For the purpose of strengthening the Group’s capital structure and liquidity, the following financing measures
were entered into during 2021:
–In April 2021 the extension for an additional period of 3 years was formalised for the syndicated loan
of 250,000 thousand euros with a partial guarantee from the Instituto de Crédito Oficial (ICO), taking
its original expiry date of 2023 to 2026. Furthermore, the waiver on compliance with financial
covenants was extended for the whole of 2022.
–In May 2021, the Parent Company received a loan convertible into shares of 100,000 thousand euros
from its majority shareholder, Minor International, which was capitalised with a capital increase for all
the shareholders in September 2021 (Note 16).
–In June 2021, the renegotiation of the syndicated credit facility (RCF) was formalised, increasing its
total from 236,000 thousand euros to 242,000 thousand euros and extending its expiry from 2023 to
2026. Furthermore, the waiver on compliance with financial covenants was extended for the whole of
2022.
–In June 2021, the Parent Company placed a senior bonds issue on the market, guaranteed for a total of
400,000 thousand euros maturing in 2026, the funds from which were mainly used to repay senior
bonds guaranteed for a total of 356,850 thousand euros maturing in 2023.
61
These transactions have strengthened capital structure and liquidity, giving the company a stable financial
position, without significant maturities until 2026, to address the recovery of its activity.
Secured senior bonds maturing in 2026
On 14 June 2021 the Parent Company offered guaranteed senior bonds, which mature in 2026, at the nominal
value of 400,000 thousand euros. The nominal annual interest rate for the issue is 4% and the cost of arranging
the issue of the bond was 6,896 thousand euros.
After the issue was paid up and closed on 28 June, using the funds received from the issue, the Parent Company
paid off the total guaranteed senior notes (the “Bonds”) in the amount of 356,850 thousand euros maturing in
2023 early, with a payment of 100.938% of the nominal value of the Bonds subject to repayment.
The outstanding nominal amount at 31 December 2021 was 400,000 thousand euros.
Secured credit line
On 22 September 2016, the Parent Company and NH Finance, S.A. entered into a revolving business credit with
credit institutions amounting to 250,000 thousand euros ("syndicated credit line") with a maturity of three years,
extendable to five years at the time of the refinancing of the guaranteed senior notes maturing in 2019. As a
consequence of the refinancing of the guaranteed senior notes maturing in 2019, which took place in 2017, the
maturity date of said financing was extended to 29 September 2021.
On 16 October 2020, the Parent Company and NH Finance, S.A. agreed the extension of the maturity of the
finance to 29 March 2023, with a limit of 236,000 thousand euros.
On 29 June 2021, the Parent Company and NH Finance, S.A. agreed an additional extension of the maturity of
the finance to 31 March 2026, with a limit of 242,000 thousand euros.
On 8 July 2021 the amount drawn down from this syndicated credit facility was reduced from 236,000 thousand
euros to 36,000 thousand euros. On 8 December 2021, the amount of 36,000 thousand euros drawn down was
completely cut.
At 31 December 2021, the entire 242,000 thousand euros of this financing were available.
Subordinate loan convertible into shares
On 24 May 2021, the Parent Company received a loan convertible into shares of 100,000 thousand euros from
its majority shareholder, Minor International, which was capitalised with a capital increase for all the
shareholders in September 2021 (Note 16.1).
Unsecured loans
–Syndicated ICO backed loan maturing in 2026
On 29 April 2020, the Group entered into a loan for 250,000 thousand euros over 3 years, with no repayments
until maturity.
The contract, within the legal framework established by the Spanish government to mitigate the economic
impact of COVID-19, received a guarantee granted by the Spanish state.
On 29 April 2021, on the basis of Royal Decree Law 34/2020 approved in November 2020, the Parent Company
agreed the extension of this financing with the loan institutions until 2026, with no partial repayments until
maturity.
62
At 31 December 2021, this financing was available in full.
–Other non-guaranteed loans
In addition to the ICO backed syndicated loan for 250,000 thousand euros, as a result of the crisis caused by
COVID-19, throughout 2020 the Parent Company and its subsidiaries took advantage of government aid in the
various countries to take out several loans. Throughout 2021 extensions to their terms were agreed, with the
grant of a guarantee from the Spanish State:
•In May 2020, the Parent Company signed a bilateral loan for 10,000 thousand euros over two years,
within the legal framework established by the Spanish state to mitigate the economic impact of
COVID-19 and thus receiving the ICO guarantee. In May 2021, on the basis of Royal Decree Law
34/2020, the Parent Company agreed the extension of the maturity of this loan for a further 3 years,
with a new maturity date of May 2025.
•In July 2020, the Parent Company signed a bilateral loan for 7,500 thousand euros over three years,
within the legal framework established by the Spanish state to mitigate the economic impact of
COVID-19 and thus receiving the ICO guarantee. In April 2021, on the basis of Royal Decree Law
34/2020, the Parent Company agreed the extension of the maturity of this loan for a further 3 years,
with a new maturity date of July 2026.
•In October 2020 the Italian subsidiary NH Italia Spa signed a bilateral loan for 15,000 thousand euros
over 6 years, within the legal framework provided by the Italian state to mitigate the economic impact
of COVID-19 and, in this way, receiving the State guarantee (SEPE).
•Furthermore, various bilateral loans were signed between June and September 2020 in different regions
(Portugal, Argentina and Chile) to mitigate the economic impact of the pandemic. At 31 December
2021 the total amount drawn down from these loans was 3,199 thousand euros.
Subsidiaries of the Parent Company have other unsecured bilateral loans, including a loan from the American
subsidiary of 50,000 thousand dollars (44,146 thousand euros at December 2021) signed in 2018, fully drawn
down at 31 December 2021 and maturing in July 2023. These funds were used to finance the New York hotel's
capex. The remaining bilateral loans are distributed amongst the companies in Colombia and, at 31 December
2021, the amount drawn down was 1,363 thousand euros.
Subordinated loan
A loan amounting to 40,000 thousand euros fully drawn at 31 December 2021 and with a single maturity and
repayment in 2037, are included in this item. The interest rate on this loan is the 3-month Euribor plus a spread.
63
Mortgages
The detail of the mortgage loans and credits is as follows (in thousands of euros):
 
 
Fixed rate
Variable
interest
 
Net book value of
the mortgaged
asset
 
 
 
 
Mortgaged asset
Total
Spain
Wilan Ander
3,714
—
3,714
4,668
Wilan Huel
2,661
—
2,661
4,985
NH Palacio de la Merced
—
2,620
2,620
15,243
Total Spain
 
6,375
2,620
8,995
24,896
Chile
NH Plaza de Santiago
14,439
—
14,439
14,346
Total Other
 
14,439
—
14,439
14,346
Total
20,814
2,620
23,434
39,242
Bilateral credit lines
At 31 December 2021, the balances under this item include the amount drawn down from credit facilities. The
joint limit of these loan agreements and credit facilities at 31 December 2021 amounted to 42,000 thousand
euros, of which 17,000 thousand euros had been drawn down at that date.
Obligations required in the senior notes contracts maturing in 2026, the syndicated credit line and the
syndicated loan with ICO guarantee maturing in 2026
The senior notes maturing in 2026, the syndicated credit line maturing in 2026 and the syndicated loan
guaranteed by ICO maturing in 2026 require the fulfilment of a series of obligations and limitations of
essentially homogeneous content as regards the assumption of additional borrowing or provision of guarantees
in favour of third parties, the granting of real guarantees on assets, the sale of assets, investments that are
permitted, restricted payments (including the distribution of dividends to shareholders), transactions between
related parties, corporate transactions and disclosure obligations. These obligations are detailed in the issue
prospectus for the aforementioned notes, as well as in the credit agreement of the syndicated credit line.
The syndicated credit line and the syndicated loan with the ICO guarantee require compliance with financial
ratios (financial covenants); in particular, (i) an interest coverage ratio of > 2.00x, (ii) a net indebtedness ratio of
< 5.50x.
Furthermore, the senior notes maturing in 2026 and the syndicated credit line require fulfilment of a Loan to
Value (“LTV”) ratio that depends on NH’s net debt level at any time as shown below:
- Net debt-to-income ratio ˃ 4.00x: LTV ratio = 70%
- Net debt-to-income ratios ≤ 4.00x: LTV ratio = 85%
- Net debt-to-income ratio ≤ 3.50x: LTV ratio = 100%
The maximum permitted LTV at 31 December 2021 is 70%.
At 31 December 2021, the Parent Company has a waiver on compliance with the financial covenants for the
syndicated credit line and the syndicated loan with the ICO guarantee for the whole of 2022.
64
Package of guaranteed senior bonds maturing in 2026 and syndicated credit line maturing in 2026
The guaranteed senior notes maturing in 2026 and syndicated credit line maturing in 2026 share the following
guarantees: (i) pledge of shares: 100% of the share capital of (A) Diegem, (B) Immo Hotel Brugge NV, (C)
Immo Hotel Diegem NV, (D) Immo Hotel Mechelen NV, (E) Immo Hotel Stephanie NV,(F) Onroerend Goed
Beheer Maatschappij Van Alphenstraat Zandvoort, B.V. and (G) NH Italia, S.p.A.; (ii) first-tier mortgage
guarantee on the following hotels located in the Netherlands: NH Conference Centre Koningshof owned by
Koningshof, B.V.; NH Conference Centre Leeuwenhorst owned by Leeuwenhorst Congres Center, B.V.; NH
Zoetermeer owned by Onroerend Goed Beheer Maatschappij Danny Kayelaan Zoetermeer, B.V.; NH
Conference Centre SparreNHorst owned by SparreNHorst, B.V.; NH Capelle owed by Onroerend Goed Beheer
Maatschappij Capelle aan den IJssel, B.V.; y NH Naarden owned by Onroerend Goed Beheer Maatschappij
IJsselmeerweg Naarden, B.V. and the joint guarantee on first demand of the main operating companies in the
group wholly owned by the Parent Company.
The net book value of the assets granted as mortgage security against the syndicated credit line (242,000
thousand euros fully drawn down at 31 December 2021) and guaranteed senior notes in the amount of 400,000
thousand euros, maturing in 2026, can be broken down as follows (in thousands of euros):
 
 
Net book value
 
 
of  mortgaged
 
Mortgaged asset
assets
 
NH Conference Centre Leeuwenhorst
55,871
 
NH Conference Centre Koningshof
39,473
 
NH Conference Centre Sparrenhorst
6,286
 
NH Zoetermeer
7,189
 
NH Naarden
3,854
 
NH Capelle
6,082
Total
 
118,755
Net value of assets assigned as mortgage collateral
118,755
Value of guaranteed debt
400,000
Fixed interest
400,000
Variable interest
—
Limitation on the distribution of Dividends
The guaranteed "senior" bonds maturing in 2026, the syndicated revolving credit line maturing in 2026 and the
ICO backed syndicated loan and bilateral loan maturing in 2026 described above contain clauses limiting the
distribution of dividends.
In the case of the senior bonds maturing in 2026, in general, distribution of dividends is allowed as long as (a)
there is no current non-compliance and one is not produced as a result of the distribution; (b) the interest
coverage ratio pro forma taking into account the planned distribution would be > 2,0x; and (c) the total restricted
payments (including, amongst others, certain restricted investments, early repayments of subordinated debt,
share buy-backs, payments in cash for subordinated debt to controlling shareholders, or persons associated with
them, and other forms of remuneration to shareholders in their position as such) made from the offer date (14
June 2021) must be lower than the total of, amongst other entries, (i) 50% of NH Group's consolidated net
income from the first day of the full quarter immediately prior to the offer date up to the date of the full quarter
nearest to the distribution date for which the quarterly accounts are available, although when calculating the net
income, 100% of the consolidated net losses for that period must be deducted, with the exception of losses prior
to 31 March 2022 (this is what is known as the “CNI builder basket”), and (ii) 100% of the net contributions to
NH Group's capital since the offer date.
65
Additionally, as an alternative and without having to be in compliance with the previous condition, NH Group
may distribute dividends and make other restricted payments without any limit on the amount as long as the
leverage ratio (gross debt/EBITDA) pro forma taking into account the intended restricted payment should not be
higher than 4.5x.
Finally, and also alternatively and without having to be concurrent with the previous ones, the notes maturing in
2026 establish a franchise to be able to make restricted payments (including dividends) without needing to
comply with any specific requirement, for a total aggregate amount of 25,000,000 euros from the issue date.
In the case of the syndicated credit line, the distribution of dividends or other forms of remuneration to
shareholders are not allowed while the waiver on complying with financial ratios (financial covenants) is in still
in force. Once the waiver ceases to be in force, according to the syndicated credit line, the distribution of a
percentage of the NH Group’s consolidated net profit from the previous year is allowed, provided that there has
been no breach of the relevant financing agreement and the net financial debt (through the dividend payment or
other type of distribution)/EBITDA ratio is less than 4.0x. The amount that may be distributed depends on the
net financial debt/EBITDA ratio (pro forma taking into account the dividend payment or other type of
distribution) in accordance with the following breakdown:
- Net Financial Debt /EBITDA ≤ 4.0x: Percentage of consolidated net profit: 75%
- Net Financial Debt /EBITDA ≤ 3.5x: Percentage of consolidated net profit: 100%
- Net Financial Debt /EBITDA ≤ 3.0x: Percentage of consolidated net profit: unlimited
All these metrics are calculated using consolidated data.
At 31 December 2021, the requirements for the distribution of dividends that year were not met. 
66
Detail of current and non-current payables
The detail, by maturity, of the items included under “Non-Current and Current Payables” is as follows (in
thousands of euros):
A 31/12/2021
Maturity schedule
Figures in thousands of euros
Límit
Available
Disposed
Year 1
Year 2
Year 3
Year 4
Year 5
Remainde
Mortgages
23,434
—
23,434
3,070
2,007
5,919
1,237
767
10,434
Fixed rate
20,814
—
20,814
2,469
1,396
5,299
608
608
10,434
Variable interest
2,620
—
2,620
601
611
620
629
159
—
Subordinated loans
40,000
—
40,000
—
—
—
—
—
40,000
Variable interest
40,000
—
40,000
—
—
—
—
—
40,000
Guaranteed senior notes
400,000
—
400,000
—
—
—
—
400,000
—
Fixed rate
400,000
—
400,000
—
—
—
—
400,000
—
Unsecured loans
331,208
—
331,208
5,090
54,391
9,712
7,855
254,160
—
Fixed rate
8,112
—
8,112
1,057
2,151
1,872
1,905
1,127
—
Variable interest
323,096
—
323,096
4,033
52,240
7,840
5,950
253,033
—
Secured credit line
242,000
242,000
—
—
—
—
—
—
—
Variable interest
242,000
242,000
—
—
—
—
—
—
—
Credit lines
42,000
25,000
17,000
12,000
3,000
—
2,000
—
—
Variable interest
42,000
25,000
17,000
12,000
3,000
—
2,000
—
—
Borrowing at
1,078,642
267,000
811,642
20,160
59,398
15,631
11,092
654,927
50,434
Arrangement expenses
(12,730)
—
(12,730)
(2,642)
(2,744)
(2,861)
(2,974)
(1,212)
(297)
IFRS 9
4,616
—
4,616
1,047
1,059
1,071
1,080
359
—
Borrowing costs
9,519
—
9,519
9,519
—
—
—
—
—
Adjusted total debt at 31/12/2021
1,080,047
267,000
813,047
28,084
57,713
13,841
9,198
654,074
50,137
Adjusted total debt at 31/12/2020
1,023,143
25,000
998,143
26,070
7,860
891,306
10,239
7,472
55,196
At 31 December 2021, the average cost of the gross drawdown amount of the Group was 3.5%.
The detail for maturities of the debt for operating leases without discounting is as follows (in thousands of
euros):
 
Total
liabilities
Maturities
2021
2022
2023
2024
2025
2026
Resto
Gross lease payments
31/12/2021
2,728,005
—
250,149
236,321
222,303
206,872
191,944
1,620,416
Gross lease payments
31/12/2020
3,001,150
261,034
248,745
237,466
225,081
209,655
196,174
1,622,995
Net Debt
The detail of net debt at 31 December is as follows (in thousands of euros):
Net Debt
2021
2020
Cash and cash equivalents
243,930
320,851
Financial debt (Long and short term)
(813,047)
(998,143)
Leasing liabilities (Note 8)
(1,925,353)
(2,059,739)
Net Debt
(2,494,470)
(2,737,031)
Cash and liquid investments
243,930
320,851
Gross debt – fixed interest rates
(2,355,153)
(2,448,192)
Gross debt – variable interest rates
(383,247)
(609,690)
67
18.-TAX NOTE
Tax consolidation scheme
The Group operates in many countries and is therefore subject to the regulations of different tax jurisdictions
regarding taxation and corporate income tax.
NH Hotel Group, S.A. and the companies with tax domicile in Spain in which it held a direct or indirect stake of
at least 75% during the 2021 tax period are subject to the tax consolidation scheme governed by Title VII,
Chapter VI of Law 27/2014 on Corporate Income Tax.
The companies belonging to the tax group have signed an agreement to share the tax burden. Hence, the Parent
Company settles any credits and debts which arise with subsidiary companies due to the negative and positive
tax bases these contribute to the tax group.
The companies that make up the tax consolidation group are the following:
NH Hotel Group, S.A.
NH Europa, S.L.
Latinoamericana de Gestión Hotelera, S.L.
NH Atardecer Caribeño, SA.
NH Central Reservation Office, S.A.
Gestora Hotelera del Siglo XXI, S.A.
NH Hoteles España, S.A.
Nuevos Espacios Hoteleros, S.A.
NH Hotel Ciutat De Reus, S.A.
Coperama Holding, S.L.
Gran Círculo de Madrid, S.A.
Coperama Spain, S.L.
Iberinterbrokers, S.L.
NH Las Palmas, S.A.
Wilan Ander, S.L.
NH Lagasca, S.A.
Palacio de la Merced, S.A.
Wilan Huel S.L.
NH Cash Link, S.L.U.
Corporation tax is calculated on the financial or accounting profit or loss resulting from the application of
generally accepted accounted standards in each country, and does not necessarily coincide with the tax result,
this being construed as the tax base.
In 2021, Spanish companies pay taxes at the general tax rate of 25% irrespective of whether they apply the
consolidated or separate taxation schemes. The foreign companies are subject to the prevailing tax rate in the
countries where they are domiciled. In addition, taxes are recognised in some countries at the estimated
minimum profit on a complementary basis to Corporation Tax.
The prevailing corporation tax rates applicable to Group companies in the different jurisdictions where the
Group has significant operations are as follows:
68
Country
Nominal Rate
Country
Nominal Rate
Argentina
25%-35%
Italy
24%
Austria
25%
Luxembourg
26%
Belgium
25%
Mexico
30%
Brazil
34%
Netherlands
26%
Chile
27%
Poland
19%
Colombia
31%
Portugal
21%
Czech Rep
19%
Romania
16%
Dominican Rep.
27%
South Africa
28%
Ecuador
25%
Spain
25%
France
26.5%
Switzerland
9%
Germany
30%
United Kingdom
19%
Hungary
9%
Uruguay
25%
Ireland
12.5%
USA
21%
Financial years subject to tax inspection
In accordance with Spanish tax legislation, the years open for review to the Consolidated Tax Group are:
Tax loss
Tax
Carryforwards
Corporation
2017 a 2020
VAT
2018 a 2021
IRPF (personal income tax)
2018 a 2021
Non-resident Income Tax
2018 a 2021
In Germany, an inspection procedure has been opened which is reviewing the amount of negative tax bases still
to be offset by the companies. Furthermore, a verification file is open for all the taxes in some of the German
companies which covers the 2015 to 2018 financial years.
In Switzerland, during 2021, a Corporation Tax verification file was opened for the 2016 to 2020 financial
years.
Finally, an inspection procedure has been opened in Colombia focused on the deductions of certain Corporation
Tax expenses.
The Group’s Directors do not expect any significant contingencies to arise from the conclusions of the
inspections.
Regarding the financial years open to inspection in the rest of the group, contingent liabilities not susceptible to
objective quantification may exist, which are not significant in the opinion of the Group’s Directors. Moreover,
the Company considers that there are no significant uncertain tax positions.
69
Balances with Public Administrations
The composition of the debit balances with Public Administrations at 31 December is as follows:
 
Thousands of euros
 
2021
2020
Deferred tax assets
 
Tax credits
162,789
132,377
Tax assets due to asset impairment
46,205
41,854
Tax withholdings of workforce
2,647
2,778
Other prepaid taxes
1,346
1,584
IFRS16
81,018
94,420
 
294,005
273,013
 
Thousands of euros
 
2021
2020
Short‐term taxes receivable
 
Corporation tax
4,740
13,026
Value Added Tax
27,504
30,977
Other tax receivables
3,528
6,544
Total
35,772
50,547
The movements of the "Deferred tax assets" heading in the year were as follows:
 
Thousands of euros
 
2021
2020
Opening balance
273,013
220,040
Asset impairment
4,350
10,012
Generation of assets due to tax losses
27,006
48,998
Settlements of assets due to tax losses
(1,897)
(605)
Activation of deductions
—
103
Business combinations (Note 6)
—
5,610
IFRS 16 (Note 8)
(13,402)
(1,366)
Others
4,935
(9,779)
Total
294,005
273,013
All these impacts have had an effect on the Consolidated Profit and Loss Statement except for some non-
significant impacts that have resulted in changes to the consolidated statement of changes in equity.
The increase in deferred tax assets is mainly due to the generation of assets due to tax losses. Furthermore, in
2020, under the business combinations heading, a balance of 5,303 thousand euros was reported for tax loss
assets of the companies within the NH Group as a result of the Boscolo Hotels business combination. In 2021,
this balance was reported as a tax credits asset.
70
At 31 December 2021, the Group had assets resulting from tax losses and deductions amounting to 162,789
thousand euros (132,377 thousand euros in 2020). Out of the total tax credits, 77,170 thousand euros (79,067
thousand euros in 2020) relate to credits activated in Spain.
In the 2021 financial year, the movement of tax credit assets impacting the consolidated comprehensive profit
and loss statement was 25,109 thousand euros. The increase in tax credits was due to the activation of the loss
for the financial year, mainly in Holland (12,568 thousand euros), Italy (8,134 thousand euros), Portugal (2,358
thousand euros) and Latin America (2,153 thousand euros). To record these credits, the relevant plans for tax
credit recovery were prepared to support their activation. Furthermore, in Spain tax credits of 1,897 thousand
euros were derecognised.
At 31 December 2021, the Group had tax loss and non-deductible financial expenses carryforwards worth
204,723 thousand euros (168,533 thousand euros at 31 December 2020) and deductions amounting to 2,823
thousand euros (29,136 thousand euros in 2020) that had not been entered in the accompanying consolidated
balance sheet because the Directors considered they did not meet accounting standard requirements. These
assets are grouped as follows (rate amount):
 
Thousands of euros
2021
2020
Non-deductible financial expenses in Spain
58,558
51,334
Negative tax bases generated by the Spanish entities before their inclusion in the
Spanish consolidation group
25,703
25,703
Spanish consolidation group tax loss carryforwards
33,845
33,582
Negative tax bases generated in Belgium
6,242
2,646
Negative tax bases generated in Luxembourg
10,664
10,746
Negative tax bases generated in Germany
34,697
19,986
Negative tax bases generated in Austria
10,204
8,037
Negative tax bases generated in Switzerland
1,886
—
Negative tax bases generated in Latin America
4,545
3,288
Negative tax bases USA
8,817
8,817
Negative tax bases France
5,058
3,814
Other negative tax bases
4,504
580
Total Credit for negative tax bases and financial expenses
204,723
168,533
Deductions generated in Spain
2,823
29,136
Total deductions
2,823
29,136
Total non-activated tax credits
207,546
197,669
The amount of credit for finance costs, which are not considered deductible in the Spanish corporate income tax
when exceeding 30% of the operating revenue of the tax group calculated in accordance with Article 16 of Law
27/2014 of 27 December, on Corporate Income Tax, amounted to 58,558 thousand euros at 31 December 2021
(51,334 thousand euros in 2020). There is no deadline for offsetting non-deductible finance costs.
The change to the credits that were not recorded in the 2021 financial year is mainly due to the increase in
credits for non-deductible financial expenses in Spain (7,224 thousand euros) and negative tax bases in
Germany, Austria, Switzerland, the Czech Republic and Hungary (20,132 thousand euros), Benelux (3,514
thousand euros), Italy (2,239 thousand euros) and Latin America (1,257 thousand euros) which are, in part,
offset by the reduction in deductions in Spain (26,313 thousand euros), mainly produced by the expiry of the
term for their application.
71
The composition of the creditor balances with Public Administrations at 31 December is as follows:
 
Thousands of euros
 
2021
2020
Deferred tax liabilities
 
Revaluation of assets and other valuation differences
186,359
171,519
Total
186,359
171,519
 
Thousands of euros
 
2021
2020
Short‐term taxes payable                 
 
Corporation tax
1,361
3,517
Value Added Tax
1,538
441
Personal Income Tax
4,544
3,813
Tax on Income from Capital
1,129
1,025
Social Security
7,783
3,756
Others
15,785
10,037
Total
32,140
22,589
The movements in deferred tax liabilities during the year were as follows:
 
Thousands of euros
 
2021
2020
Opening balance
171,519
180,082
IAS 29 Hyperinflationary economies
5,435
(651)
Update rate change in Argentina
9,915
—
Business combinations (Note 6)
—
11,458
Others
(510)
(19,370)
Closing balance
186,359
171,519
The increase in deferred tax liabilities is mainly due to the update of deferred tax liabilities in Argentina as a
result of the tax rate increase (from 25% to 35%) with effect for the 2021 financial year. The total effect for this
item was 9.915 thousand euros.
The impacts have had an effect on the Consolidated Profit and Loss Statement except for an amount of 5,354
thousand euros that has resulted in changes to the consolidated statement of changes in equity.
72
The detail, by country and item, of these deferred taxes is as follows:
2021
 
 
Thousands of euros
Tax credits
Prepaid Taxes
Total Assets
Liabilities
Spain
77,170
32,670
109,840
20,041
Benelux
21,703
27,521
49,224
18,768
Italy
27,337
15,139
42,476
91,855
Germany
22,729
44,027
66,756
3,023
Others
13,850
11,859
25,709
52,672
TOTAL
162,789
131,216
294,005
186,359
2020
 
 
Thousands of euros
Tax credits
Prepaid Taxes
Total
Assets
Liabilities
Spain
79,067
33,245
112,312
25,509
Benelux
7,343
27,363
34,706
18,253
Italy
14,659
26,374
41,033
85,353
Germany
22,729
42,959
65,688
2,904
Others
8,579
10,695
19,274
39,500
TOTAL
132,377
140,636
273,013
171,519
73
Reconciliation of the accounting result to the tax result
The reconciliation between the consolidated comprehensive profit or loss statements, the corporation tax base,
current and deferred tax for the year, is as follows:
2021
2020
Thousands of euros
Thousands of euros
Central Services/
Southern Europe
and USA
Italy
Benelux
Central
Europe
Latin
America
TOTAL
Spanish
Companies
Other
Companies
TOTAL
Consolidated comprehensive
profit and loss statements
before taxes
(34,586)
7,051
(67,426)
(29,235)
(21,061)
(145,258)
(120,933)
(394,622)
(515,555)
Adjustments to consolidated
comprehensive profit and loss:
—
—
—
—
—
—
Accounting consolidation
adjustments
—
—
—
—
—
—
—
—
—
Due to permanent differences
64,374
13,236
60,243
26,473
12,640
176,966
121,151
283,121
404,272
Due to temporary differences
(4,070)
(20,499)
8,503
5,950
10,161
45
(225)
72,988
72,763
Tax base (Taxable profit or loss)
25,718
(212)
1,320
3,188
1,739
31,753
(7)
(38,513)
(38,520)
Current taxes to be refunded / (to
pay)
859
271
(845)
(261)
3,355
3,379
7,708
1,801
9,509
Total current tax income /
(expense)
(6,376)
51
(340)
(620)
(486)
(7,771)
2
9,352
9,354
Total deferred tax income /
(expense)
6,750
(6,186)
14,202
459
2,034
17,259
591
65,722
66,313
Total other income / (expense)
(89)
—
87
(104)
(55)
(161)
(357)
(156)
(513)
Total Corporation Tax income /
(expense)
285
(6,135)
13,949
(265)
1,493
9,327
236
74,918
75,154
Deductions generated by the consolidated tax group of the Parent Company
At 31 December 2021, the Tax Group held the following tax credits carryforward (thousand euros):
Year
Of origin
Deduction pending application
Amount
2007 to 2011
Deduction to encourage certain activities
867
2014 to 2020
IT Deduction
1.585
2019 and 2020
Investment deduction in the Canary Islands
631
2013 to 2014
Other
925
4.008
74
19.-OTHER NON-CURRENT LIABILITIES
The breakdown of the “Other non-current liabilities” item in the accompanying consolidated balance sheets is as
follows:
 
Thousands of euros
 
2021
2020
 
 
At amortised cost:
Capital subsidies
1,689
2,151
Investment acquisition liability
3,150
3,150
Other liabilities
16,521
5,300
 
21,360
10,601
“Other liabilities” includes the deferral of various long-term commitments to public authorities for 10,915
thousand euros.
20.-PROVISIONS
The breakdown of “Provisions” for the financial year, together with the main movements recognised were as
follows:
 
Thousands of euros
 
 
Additions
Applications/
Reversals
Business
combinations
(Note 6)
Transfers and
other changes
 
Balance at
01/01/2021
Balance at
31/12/2021
 
 
 
 
 
 
 
Provision for risk and
 
 
 
 
 
non-current expenses:
 
 
 
 
 
Provision for pensions and
similar obligations
29,224
2,907
(4,327)
—
228
28,032
Other claims
18,031
1,374
(3,376)
—
—
16,029
47,255
4,281
(7,703)
—
228
44,061
Provision for risk and
current expenses:
Other claims
6,277
3,781
(6,207)
(148)
(228)
3,475
6,277
3,781
(6,207)
(148)
(228)
3,475
Total
53,532
8,062
(13,910)
(148)
—
47,536
75
 
Thousands of euros
 
 
Additions
Applications/
Reversals
Business
combinations
(Note 6)
 
Balance at
01/01/2020
Balance at
31/12/2020
 
 
 
 
 
 
Provision for risk and
 
 
 
 
non-current expenses:
 
 
 
 
Provision for pensions and
similar obligations
28,919
1,014
(709)
—
29,224
Other claims
19,322
1,623
(2,914)
—
18,031
 
48,241
2,637
(3,623)
—
47,255
Provision for risk and
current expenses:
Other claims
5,021
1,395
(4,849)
4,710
6,277
 
5,021
1,395
(4,849)
4,710
6,277
Total
53,262
4,032
(8,472)
4,710
53,532
Provision for pensions and similar obligations
The “Provisions for pensions and similar obligations” account mainly includes the pension fund of a certain
number of employees of the Netherlands business unit, and the T.F.R. “Trattamento di fine rapporto” in Italy, an
amount paid to all workers in Italy at the moment they leave the company for any reason. This is another
remuneration element, whose payment is deferred and annually allocated in proportion to fixed and variable
remuneration both in kind and in cash, which is valued on a regular basis. The annual amount to be reserved is
equivalent to the remuneration amount divided by 13.5. The annual cumulative fund is reviewed at a fixed
interest rate of 1.5% plus 75% of the increase in the consumer price index (CPI).
This section also includes various retirement, performance related and/or long-stay awards considered in the
Collective Bargaining Agreements that are applicable in Spain.
At the end of 2021, the liabilities entered against this item were of 28,032 thousand euros (29,224 thousand
euros at 31 December 2020).
The breakdown of the main assumptions used to calculate actuarial liabilities is as follows:
 
2021
2020
 
Netherlands
Italy
Netherlands
Italy
Discount rates
1.0%
0.0%
-0.2471%
0.60%
0.0%-0.0736
%
Expected annual rate of salary rise
0.50%
2.0%
0.50%
1.90%
Expected return from assets allocated to the plan
0.18%
1.6%
0.23%
1.6%
76
 
2021
2020
 
Spain
Spain
Discount rates
0.39%-
0.76%
0.32%-
0.57%
Expected annual rate of salary rise
1.2%
1.2%
Other claims
The "Other claims" item includes provisions for disputes and risks that the Group considers likely to occur.
Among the most significant are the provisions created on the basis of the action brought in the proceedings
claiming breach of contract in a property development, as well as other claims received in relation to the
termination of certain leases where certain amounts are claimed (Note 23).
21.-TRADE AND OTHER PAYABLES
The breakdown of this item in the consolidated balance sheet at 31 December is as follows (thousands of euros):
 
Thousands of euros
 
2021
2020
 
Trade and other payables
230,640
164,564
Advance payments from customers
26,036
23,929
 
256,676
188,493
The heading "Commercial Creditors and Other Accounts Payable" covers the accounts payable derived from
commercial activity typical of the Group. This heading includes 37,460 thousand euros (27,989 thousand euros
at 31 December 2020) coming from creditors for confirming transactions.
The "Advance payments from customers" item mainly includes customer deposits arising from the Group's hotel
businesses.
INFORMATION ON DEFERRED PAYMENTS TO SUPPLIERS. THIRD ADDITIONAL PROVISION.
"DUTY TO REPORT" OF ACT 11/2013 OF 26 JULY
Below is the information required by Additional Provision Three of Law 15/2010 of 5 July and modified
according to the Resolution of 29 January 2016, of the Institute of Accounting and Auditing, on the information
to be incorporated in the record of annual financial statements relating to the average period for payment to
suppliers in commercial transactions of Spanish companies.
2021
2020
 
Days
Average period for payment to suppliers
96
82
Ratio of paid transactions
97
82
Ratio of transactions pending payment
80
96
Amount (thousands of euros)
Total payments made
271,179
194,915
Total payments pending
20,018
10,226
77
The above information on payments to suppliers of Spanish companies refer to those which by their nature are
trade creditors due to debts with suppliers of goods and services. The table includes, therefore, the "Commercial
Creditors and Other Accounts Payable" item in current liabilities of the consolidated balance sheet.
The average period for payment to suppliers has been calculated using the weighted average of the two ratios
explained below:
–Ratio of paid transactions: average payment period of transactions paid in each year weighted by the
amount of each transaction.
–Ratio of transactions pending payment: average period between the invoice date and the end of the year
weighted by the amount of each transaction.
The maximum period for payment to suppliers of the Company has been higher than the legal period stablished
of 60 days due to the impact of COVID-19 pandemic on hotel demand. This situation is remediable as long as
several measures are taken focused on temporary resizing of existing resources, such as renegotiation of rent
contracts and other different actions focused on minimizing COVID-19 impacts, which jointly with the
progressive recovery of hotel activity will contribute to meet the stablished legal ratio.
22.-OTHER CURRENT LIABILITIES
At 31 December, this item is broken down as follows:
Thousands of euros
2021
2020
 
 
Outstanding remuneration
28,695
19,175
Other creditors
11,681
5,920
40,376
25,095
Outstanding remuneration mainly includes the accrual of fixed and variable salaries which are unpaid, as well as
provisions for holidays not taken.
23.-THIRD-PARTY GUARANTEES AND CLAIMS IN PROCESS
At 31 December 2021, the Group had a total of 44,715 thousand euros in economic or financial bank guarantees
issued by various banks (34,052 thousand euros in 2020).
The increase in balance for bank bonds at 31 December 2021, compared to the balance at 31 December 2020, is
mainly due to the issue of a bond as a rent guarantee for a new hotel in Denmark and those issued in favour of
Social Security for the deferral of social security payments by several group companies applied for at the
beginning of 2021.
Of the 44,715 thousand euros in bank guarantees, 38,300 thousand euros guarantee leasing contract obligations
and others related to the Group's usual operations in various countries, and 6,415 thousand euros issued in
relation to public bodies.
At 31 December 2021, the Group had taken out insurance policies to cover risks arising from damage to
material goods, loss of profits and third‐party liability. The capital insured sufficiently covers the assets and
risks mentioned above.
78
Commitments to third parties
–On 10 March 2006, the partnership agreement of the company which owns a hotel in the United
Kingdom was signed, of which a group company is a shareholder, under which, if the company
were to receive a purchase offer for 100% of its shares at market price, the Group company could
be required to transfer the shares. However, the group company will have preferential acquisition
rights over the shares. At the close of the financial year, the group company had granted its
shareholder an option to purchase shares representing up to 8.36 % of the company capital of the
company owning the hotel.
–Within the framework of new development projects in the normal course of business, in which
Grupo NH subsidiaries act as lessees or operators, the Group's parent company gives personal
guarantees in favour of third parties to secure its contractual obligations, often issue promissory
notes in payment of said obligations and agrees penalty clauses in case of breach of contract.
–Likewise, within the framework of the group's financing, personal and real guarantees have been
granted to fulfil the obligations guaranteed under the financing agreements (Note 17).
Claims in process
The Group's main contingent assets and liabilities on the date these consolidated financial statements were
drawn up, are set out below:
–The owner of four properties in the Netherlands has claimed in court the payment of compensation
to a Dutch subsidiary because there was allegedly a change of the control situation in the year 2014,
which supposedly entitles him to claim a fine, according to the lease. The claim filed by the owner,
both in the first instance and on appeal, was dismissed in full. The same owner has instituted fresh
court proceedings alleging a change of control situation in 2018, with an agreement being reached
between the parties to put an end to the claim.
–A claim has been filed against a Group company in Germany due to the termination of two lease
agreements and claiming specific amounts, including damages.
–A claim has been filed against a Group company in Italy due to the early termination of a lease
agreement; the ruling was favourable to the company's interests in the appeal, although it is in
judicial review currently in progress.
–A Group company in Italy has been sued for damages under a service provision contract, with the
claim being dismissed in the first instance. It is currently at the appeal stage.
–A Group company in South Africa has been sued for damages as a result of the termination of a
lease agreement.
–A claim has been filed against two of the Group's companies seeking payment fees to rights
management from 1 January 2008 to 31 May 2013, in addition to an unspecified amount
corresponding to the period thereafter until a judgment is issued, plus interest and costs. The
procedure from both first instance and appeal has been resolved by setting an amount lower than the
one claimed, however, a judicial review has been filed, which is pending a hearing.
–A claim has been filed against a Group company claiming payment in relation to the payment of a
management entity’s fees for the years 2018, 2019, et seq, which is currently being processed.
–A claim has been filed against a Group company for damages within the framework of a corporate
relationship, which has been partially admitted. It is currently at the appeal stage.
79
–Claims have been submitted in claim for payment, within the framework of the various rent
renegotiation processes the Company is in. These are currently being processed.
–On the occasion of the agreements reached in 2014 for the sale of the shares held by NH Hotel
Group, S.A in the company Sotogrande, S.A., the Group agreed to subrogate to the position of
Sotogrande, S.A. for certain claims assuming all rights and obligations relating thereto, and are
summarised as follows:
•Plaintiff in the proceedings against construction agents for construction defects in
twenty-five homes and contractual liability.
•Respondent in the process of claiming amounts from a real estate development due to
construction defects.
–A former shareholder of the Group has requested the annulment of certain resolutions adopted by
the Board of Directors, and the proceedings are currently in progress.
–As part of the contractual liability assumed by the Group in a hotel purchase contract in Holland,
the buyers informed the Group of the requirement to pay the Dutch Capital Transfer Tax. At 31
December 2021, the total amount of this tax, plus the corresponding default interest, was 12,654
thousand euros. The purchasers submitted an appeal to the Dutch Treasury that was rejected and an
appeal has been filed with the Courts that is still pending resolution. The Group and the purchasers
reached an agreement whereby NH assumed control of the judicial procedure. In March 2021, a
judgment issued by the Court of First Instance was received rejecting the Group’s claim, with
which the Group does not agree, so a new appeal will be filed before the second judicial instance on
14 June 2021.
The Directors of the Parent Company consider that the hypothetical loss incurred by the Group as a result of
such actions would not significantly affect the equity of the Group.
24.-LONG TERM INCENTIVE PLAN
On 29 June 2017, the Company's General Shareholders Meeting approved a long-term share-based incentive
plan (“the plan”) for the Group's executives and employees. The Plan was approved retroactively from 1
January 2017, it will have a total duration of five years, divided into three – independent of each other – three-
year cycles.
The plan consisted of the grant of ordinary shares of NH Hotel Group, S.A. to the beneficiaries calculated as a
percentage of the fixed salary, according to their level of responsibility. The number of shares to be granted was
subject to the degree of fulfilment of the following objectives:
•TSR (total shareholder return) at the end of each of the Plan's cycles, comparing the performance of
NH Hotel Group, S.A. shares with the STOXX® Europe 600 Travel & Leisure share index
•Revaluation of the Share
•Recurring Net Profit
•Recurring EBITDA
The beneficiaries must remain in the Group at the end of each cycle, notwithstanding the exceptions deemed
appropriate, as well as achieving the minimum thresholds for each of the objectives.
80
The Plan targeted approximately 100 beneficiaries.
The current cycles at 31 December 2021 are:
 
No. of Shares
Assigned at
the start of
each cycle
(Thousands)
No. of live
shares at
31.12.2021
(Thousands)
Value of the
allocation
(Euros)
The first cycle began on 1/1/2017 (delivery in 2020 (concluded))
720.87
—
3.80
The second cycle began on 01/01/2018 (delivery in 2021
(concluded))
517.96
—
5.96
The third cycle began on 01/01/2019 (delivery in 2022 (in force))
879.25
711.35
3.96
The difference between the total shares assigned at the beginning of each cycle and the live shares at 31
December 2021 correspond to beneficiaries who left between the launch up to the final third cycle (31
December 2021).
The second cycle (2018-2020) of the second long-term incentive plan was settled in the first half of 2021 with
the delivery of 189,962 net shares at a fair value per unit of 4.28 euros. The settlement of this Plan was made net
of taxes.
At the date of publication of this report, all the cycles – in force or ended – had been approved by the Board of
Directors.
The maximum amount approved by the General Shareholders' Meeting for the three cycles of the second Plan is
16,200,000 euros.
The effect of these items on the consolidated comprehensive profit and loss statement for 2021 was 958
thousand euros (no impact was recorded in 2020).
81
25.-INCOME AND EXPENSES
25.1INCOME
The breakdown of these headings in the consolidated comprehensive income statements is as follows:
 
Thousands of euros
 
2021
2020
 
 
Hotel occupancy
522,778
348,180
Catering
146,680
111,175
Meeting rooms and others
52,169
47,088
Rentals and other services
24,857
29,707
Revenues
746,484
536,150
 
Operating subsidies
82,690
36
Other operating income
4,250
7,816
Other operating income
86,940
7,852
Net gain (loss) on disposal of assets
65,108
(475)
Aid received of 82.7 million euros has been recorded under the Operating subsidies line, which mainly relates to
subsidies received from the German government to offset the drop in sales caused by COVID-19. Out these
subsidies, 39,020 thousand euros recorded under the “Other non-trade debtors” are currently pending receipt.
“Rentals and Other Services” includes the income from fees invoiced to hotels operated on a management basis
and the services provided by the NH Group to third parties.
The breakdown of net turnover by geographical markets is as follows:
 
Thousands of euros
 
2021
2020
 
Italy
159,542
83,111
Southern Europe and USA
263,988
158,320
Central Europe
148,584
142,184
Benelux
128,777
122,458
Latin America
45,532
29,927
Central Services
61
150
 
746,484
536,150
82
25.2 Financial Income
The breakdown of the amount of financial income is:
 
Thousands of euros
 
2021
2020
 
 
Interest income
854
951
Other financial income
2,557
765
 
3,411
1,716
Interest income corresponds to loans valued at amortised cost.
25.3 Personal expenses
This item in the consolidated comprehensive profit and loss statement is broken down as follows:
 
Thousands of euros
 
2021
2020
 
 
Wages, salaries and similar
191,794
188,430
Social security contributions
48,802
54,986
Severance payments
9,941
7,521
Contributions to pension plans and similar
10,188
10,342
Other social expenses
7,889
6,895
 
268,614
268,174
The saving recorded in 2021, as a result of the subsidies or allowances received from Governments to offset the
restrictive measures taken, was 42,302 thousand euros in wages and salaries and 26,849 thousand euros in social
security contributions (36,932 and 15,795 thousand euros in 2020, respectively)..
The average number of people employed by the Parent Company and the companies consolidated through full
consolidation in the year broken down by professional category was as follows:
 
2021
2020
 
Group's general management
8
8
Managers and heads of department
1,433
1,483
Technical staff
880
988
Sales representatives
631
816
Administrative staff
144
180
Rest of workforce
6,976
7,637
 
10,072
11,112
In calculating the average number of employees, the Group has not taken into account employees whose
contracts have a duration of less than two days. The decrease in the average number of people employed can be
83
explained by the contingency plans that the Group put in place to alleviate the fall in business due to Covid-19.
Mainly these consisted of temporary layoffs, due to force majeure or productive reasons, and voluntary
reductions in working days and wages. The collective redundancy process announced in February has been
carried out in central services and the business unit in Spain as part of a global plan in compliance with local
legislation.
The breakdown of the personnel at 31 December, by sex and professional category, is as follows:
 
31/12/2021
31/12/2020
 
Males
Females
Males
Females
 
 
 
Group's general management
7
1
7
1
Managers and heads of department
807
612
801
609
Technical staff
456
410
482
466
Sales representatives
169
438
202
526
Administrative staff
48
79
62
104
Rest of workforce
3,552
3,630
3,374
3,498
 
5,039
5,170
4,928
5,204
The average number of people with disabilities equivalent to or greater than 33%, directly employed by the
Parent Company and fully consolidated companies in Spain in the year, broken down by professional category,
is as follows:
 
2021
2020
 
Managers and heads of department
—
2
Technical staff
9
9
Sales representatives
2
2
Administrative staff
10
10
Rest of workforce
64
66
 
85
89
The average age of the Group's workforce was approximately 41.1 and average seniority in the Group was 10.5
years (39.7 years and 9.4 years respectively in 2020).
84
25.4 Other operating expenses
The composition of this consolidated comprehensive income heading is as follows:
 
Thousands of euros
 
2021
2020
 
 
Leasing (Note 8)
(16,692)
(31,374)
Outsourcing of services
57,063
42,234
Commissions and bonuses for customers
46,013
27,260
Supplies
48,182
42,856
Maintenance and cleaning
32,586
28,111
Laundry and related costs
19,152
14,840
Costs associated with information technologies
32,410
33,085
Marketing and merchandising
11,055
9,692
Taxes, insurance and levies
27,867
24,439
Advisory services
13,779
11,667
Other external services
47,182
46,671
 
318,597
249,481
In 2021, the Group experienced an improvement to the level of activity in its hotel business, which led to an
increase in some operational expenses directly related to the level of activity, such as the supplies and laundry
service, among others. Also, the increase recorded in revenue per available room explains the increase in
associated agency commission expenses. Nevertheless, and in spite of the improvement to business, the Group
has, since the start of the pandemic, a contingency plan in place to reduce fixed and variable costs directly
related to the level of activity.
On the other hand, during 2021, the Group managed to reach agreements with the vast majority of landlords,
which has made it possible to obtain rent concessions to significantly mitigate the impact of the pandemic. In
this sense, as a result of applying the IFRS 16 amendment published on 30 August 2021, the Group recorded
savings of 28,625 thousand euros relating to rent concessions achieved in the aforementioned negotiations
carried out as a result of Covid-19 (Note 2.2). In addition, as a result of the drop in business and renegotiations
and write-offs, expenses for variable rents, as well as those which are not subject to IFRS 16, were reduced.
Likewise, as a result of the subsidies or bonuses received by the Governments to offset the losses produced by
the fixed income, a saving of 13 million euros was recorded in leases. 
During 2021 and 2020, the fees for account auditing and other services provided by the auditor of the Group's
consolidated annual accounts and the fees for services invoiced by the entities related to it by control, shared
ownership or management, were as follows:
85
 
Thousands of euros
 
2021
2020
 
Auditing services
548
553
Other verification services
435
214
Total auditing and related services
983
767
Tax consulting services
—
—
Other services
61
243
Total other services
61
243
Total professional services
1,044
1,010
Additionally, entities associated with the international network of the consolidated annual accounts auditor have
invoiced the Group for the following services:
 
Thousands of euros
 
2021
2020
 
 
Auditing services
1,244
1,170
Other verification services
209
215
Total auditing and related services
1,453
1,385
Tax consulting services
254
289
Other services
312
53
Total other services
566
342
Total
2,019
1,727
During 2021, other auditing firms apart from the auditor of the consolidated annual accounts or entities
associated with this company by control, shared ownership or management, have provided account auditing
services to the companies making up the Group, for fees totalling 99 thousand euros (46 thousand euros in
2020). The fees accrued in 2021 by these firms for tax advice services were 468 thousand euros (366 thousand
euros in 2020) and for other services, 242 thousand euros (54 thousand euros in 2020).
86
25.5 Financial cost
The breakdown of this chapter in the consolidated comprehensive income statement is as follows:
 
Thousands of euros
 
2021
2020
 
 
Expenses for interest
39,530
28,021
Financial expenses for means of payment
7,928
6,459
Financial effect relating to restatement
of provisions and other financial liabilities
9,633
1,271
Amortisation of debt arrangement expenses
12,233
5,688
Other Financial expenses
69,324
41,439
Interest on leases (Note 8)
83,048
94,106
Financial Expenses
152,372
135,545
The increase in the “Financial effect relating to restatement of provisions and other financial liabilities” line is
explained by recognition at fair value of the extension, for an additional three-years period, of the syndicated
loan for 250,000 thousand euros with a partial guarantee from the Official Credit Institution (ICO) and the
settlement of the senior bonds guaranteed for a total of 356,850 thousand euros maturing in 2023.
Furthermore, the increase in the "Amortisation of debt arrangement expenses" line is due to early amortisation
of the debt arrangement expenses associated with the financial liabilities cancelled during the 2021 financial
year (Note 17).
The expenses for interest correspond to debts valued at amortised cost.
25.6 Results from exposure to hyperinflation
This heading includes the net effect recognised in the consolidated comprehensive profit and loss statement
arising from the application of accounting standards to the financial statements of Argentine subsidiaries from
the date of first application since 2018 (Note 2.6.4).
87
26.-RELATED PARTY TRANSACTIONS
In addition to its subsidiaries, associates and joint ventures, the Group's “related parties” are considered to be the
“key management personnel” of the Parent Company (Board Members and Directors, along with their
immediate relatives), as well as organisations over which key management personnel may exert significant
influence or control.
Transactions carried out by the Group with its related parties during the year are stated below, distinguishing
between major shareholders, members of the Board of Directors and Directors of the Parent Company and other
parties that were related during the year even though there are no longer a shareholder at year-end. The
conditions of the related-party transactions are equivalent to those of transactions carried out under market
conditions:
Thousands of euros
2021
Income and Expenses
Significant
shareholders
Associates or
companies of
the Group
Total
 
 
 
 
Expenses:
 
 
 
Financial Expenses
1,838
—
1,838
Reception of services
959
—
959
Other expenses
1,225
—
1,225
4,022
—
4,022
Income:
Financial income
—
351
351
Management or cooperation agreements
1,480
877
2,357
Other income
744
—
744
 
2,224
1,228
3,452
Thousands of euros
2020
Income and Expenses
Significant
shareholders
Associates or
companies of
the Group
Total
 
 
 
 
Expenses:
 
 
 
Reception of services
832
—
832
Other expenses
1,528
—
1,528
2,360
—
2,360
Income:
 
 
 
Financial income
—
346
346
Management or cooperation agreements
666
516
1,182
Other income
578
22
600
 
1,244
884
2,128
88
The heading “Management or cooperation agreements” referring to major shareholders includes the amounts
that have accrued in the form of management fees payable to Grupo NH in the financial year by virtue of the
hotel management agreement signed with Grupo Minor.
Related party balances
 
Thousands of euros
 
31/12/2021
31/12/2020
 
 
 
 
Accounts receivable from related entities
1,185
955
Accounts receivable from associated companies (long term)
(Note 13)
148
140
Accounts receivable from associated companies (short term)
418
841
Loans to associates
10,543
10,114
Provision for impairment
(9,502)
(9,502)
Total Assets
2,792
2,548
 
Thousands of euros
 
31/12/2021
31/12/2020
 
 
Accounts payable from related entities
(824)
(613)
Accounts payable from associated companies
(9)
—
Total Liabilities
(833)
(613)
At 31 December 2021, the NH Hotel Group has a net balance pending collection of 361 thousand euros with the
Minor Group (1,185 thousand euros recorded as an account receivable and 824 thousand euros as accounts
payable).
89
27.-INFORMATION BY SEGMENTS
In order to improve and simplify business processes during 2021, the Group revised its organisational structure,
causing a change in the organisation of segments and, therefore, eliminating the Property segment as it was not
significant., In this way, operational segments are not aggregated as reporting segments.
The Management Committee is the body responsible for making decisions on the Group’s segments. The
Management Committee monitors operational results on the basis of three geographical regions in order to make
decisions on the allotment of resources and performance assessments. Each one of the geographical regions is
led by its own Managing Director, who reports to the Management Committee.
The way of managing the three geographical regions coming under corporate services, defines the Group’s
geographical segments:
–BUSE (Southern Europe): includes Italy, Spain, Portugal, France, Andorra, Tunisia and the USA. Within
the segment, the information used for Management to manage it is presented separating Italy form the
other countries.
–BUNE: within the segment, management information is grouped between Central Europe (which
includes: Germany, Austria, Czech Republic, Hungary, Poland, Romania, Slovakia and Switzerland) and
Benelux (which includes: Holland, Belgium, Luxembourg, Ireland and the United Kingdom).
–BUAM (Latin America, which includes: Argentina, Brazil, Chile, Colombia, Cuba, Ecuador, Haiti,
Mexico and Uruguay). 
The following table shows the breakdown of certain balances on the Group’s consolidated income statement.
Italy
Southern
Europe
Central
Europe
Benelux
Latin America
Corporate
Services
TOTAL
Revenues
159,542
263,988
148,584
128,777
45,532
61
746,484
Other operating income
532
1,282
79,402
4,069
122
1,533
86,940
Depreciation
(48,142)
(79,230)
(79,697)
(44,700)
(10,719)
(17,739)
(280,227)
Net profit (loss) for asset deterioration
23,367
2,070
(11,730)
(7,603)
(3,973)
—
2,131
Financial Income
35
62
335
134
308
2,537
3,411
Financial Expenses
(19,097)
(27,659)
(39,279)
(23,462)
(6,100)
(36,774)
(152,371)
Results from exposure to hyperinflation (IAS 29)
—
—
—
—
3,151
—
3,151
Profit (Loss) from entities valued through the
equity method
—
—
—
—
(1,025)
(422)
(1,447)
Corporation tax
(6,135)
9,963
(265)
13,949
1,493
(9,678)
9,327
Thousands of euros (2021)
Thousands of euros (2020)
Italy
Southern
Europe
Central
Europe
Benelux
Latin America
Corporate
Services
TOTAL
Revenues
83,111
158,320
142,184
122,458
29,927
150
536,150
Other operating income
673
1,999
429
2,795
132
1,824
7,852
Depreciation
(53,111)
(83,879)
(84,746)
(50,434)
(10,317)
(19,990)
(302,477)
Net profit (loss) for asset deterioration
(47,370)
(4,257)
(20,531)
(3,180)
(972)
52
(76,258)
Financial Income
30
6
273
84
429
893
1,715
Financial Expenses
(19,737)
(27,702)
(37,452)
(31,476)
(5,137)
(14,040)
(135,544)
Results from exposure to hyperinflation (IAS 29)
—
—
—
—
796
—
796
Profit (Loss) from entities valued through the equity
method
—
—
—
—
(542)
(6,926)
(7,468)
Corporation tax
29,115
4,016
22,647
17,461
3,402
(1,487)
75,154
Profit (loss) for the year from discontinued
operations net of tax
—
—
—
(66)
—
—
(66)
90
2021
Thousands of euros
31/12/2021
Total
Italy
Southern
Europe
Central Europe
Benelux
Latin America
Corporate
Services
OTHER INFORMATION
Inclusions of tangible fixed
assets and other intangibles
42,409
5,806
2,010
8,209
18,132
2,226
6,026
Depreciation
(280,227)
(48,142)
(79,230)
(79,697)
(44,700)
(10,719)
(17,739)
Net profit (loss) for asset
deterioration
2,131
23,367
2,070
(11,730)
(7,603)
(3,973)
—
BALANCE SHEET
ASSETS
Assets by segments
4,064,391
710,942
793,029
1,038,647
1,002,412
309,521
209,840
Shareholdings in associated
companies
40,922
—
929
—
—
4,212
35,781
Total consolidated assets
4,105,313
710,942
793,958
1,038,647
1,002,412
313,733
245,621
LIABILITIES
Liabilities and equity by
segments
4,105,313
710,942
793,958
1,038,647
1,002,412
313,733
245,621
Total Consolidated Liabilities
and Equity
4,105,313
710,942
793,958
1,038,647
1,002,412
313,733
245,621
2020
Thousands of euros
31/12/2020
Total
Italy
Southern
Europe
Central
Europe
Benelux
Latin America
Corporate
Services
OTHER INFORMATION
Inclusions of tangible fixed assets and
other intangibles
109,746
29,088
12,500
20,387
29,757
6,701
11,313
Depreciation
(302,477)
(53,111)
(83,879)
(84,746)
(50,434)
(10,317)
(19,990)
Net profit (loss) for asset deterioration
(76,258)
(47,370)
(4,257)
(20,531)
(3,180)
(972)
52
BALANCE SHEET
ASSETS
Assets by segments
4,288,145
747,933
819,574
1,004,569
1,154,305
288,575
273,189
Shareholdings in associated companies
41,773
—
929
—
—
5,116
35,728
Total consolidated assets
4,329,918
747,933
820,503
1,004,569
1,154,305
293,691
308,917
LIABILITIES
Liabilities and equity by segments
4,329,918
747,933
820,503
1,004,569
1,154,305
293,691
308,917
Total Consolidated Liabilities and
Equity
4,329,918
747,933
820,503
1,004,569
1,154,305
293,691
308,917
91
28.-REMUNERATION AND OTHER STATEMENTS MADE BY THE BOARD OF DIRECTORS
AND SENIOR MANAGEMENT
The Management Bodies of the Parent Company have the following composition at 31 December:
–Board of Directors: 9 members (9 members at 31 December 2020),
–Audit and Control Committee: 3 members (3 members at 31 December 2020),
–Appointments and Remuneration Committee: 3 members (3 members at 31 December 2020). 
28.1 Remuneration of the Board of Directors
The amount accrued during the year by the members of the Parent Company's Board of Directors in relation to
the remuneration of the Executive Directors, by law stipulated directors' fees and attendance fees and other
items, is as follows:
 
Thousands of
Remuneration item
2021
2020
Fixed remuneration
1,003
807
Variable remuneration
—
—
Parent Company: allowances
3
3
Parent Company: attendance allowances
291
221
Transactions in shares and other financial instruments
190
257
Life insurance premiums
49
33
Others
20
20
Total
1,556
1,341
At 31 December 2021, the Board of Directors had 9 members, all male (the same data as in 2020).
Due to the situation caused by COVID-19, the members of the Board voluntarily waived 20% of their
remuneration from January to April 2021 and 100% of it in May and June 2021(in 2020 the board members
voluntarily waived 50% of their retribution since 1 March).
Furthermore, the Executive Directors saw their fixed remuneration decrease by 20% from January to June and
their variable remuneration accrued and received for 2021 was 0.
In relation to the heading, "Transactions on shares and/or other financial instruments", consideration has been
given to the objective long-term remuneration accrued. Remuneration in kind (vehicles and health insurance) is
included under "Others".
Further information in the directors’ Annual Remuneration Report.
92
28.2 Remuneration of senior management
The remuneration of members of the Management Committee during the year, excluding those who
simultaneously held office as members of the Board of Directors (whose remuneration has been set out above),
is detailed below:
 
Thousands of
 
2021
2020
Pecuniary remuneration
1,504
1,277
Remuneration in kind
120
98
Others
230
462
Total
1,854
1,837
There were six members of Senior Management at 31 December 2021 (six members at 31 December 2020)
excluding the CEO and the Chief Operations Officer due to their status as executive directors.
During 2021, as a result of the crisis arising from COVID-19, the members of the Management Committee saw
their fixed remuneration crease by 20% from January to June 2021. Furthermore, the variable remuneration
accrued in 2021 was 0. This gives rise to a total decrease in their remuneration in 2021 vs their target
remuneration of 38%. During 2020 the members of the Management Committee saw their annual remuneration
for 2020 decrease by more than 50%.
Remuneration in kind includes the vehicle and the cost of insurance.
The heading "Other" takes the long-term objective remuneration accrued in 2021 into consideration.
28.3 Information on conflicts of interest on the part of Directors
During 2021, Minor International Public Company Limited (“Minor”), an indirect majority shareholder of the
Group (94.132%) and represented on the Board by four proprietary Directors, and the Group signed a series of
Related Party Transactions, which are broken down in the Audit and Control Committee's Annual Report, as
well as in Note 26 of this Report. These Related Party Transactions have always been executed in strict
compliance with the rules established in the applicable regulations and the Procedure for Conflicts of Interest
and Related Party Transactions with Significant Shareholders, Directors and Senior Management of NH Hotel
Group, S.A. approved by the Board of Directors on 11 November 2021. All transactions signed with Minor
(and/or its group of companies) have counted on a report from the Audit and Control Committee, have been
signed under market conditions and with the participation of external advisors, and in compliance with the
provisions in the Framework Agreement signed between the parties on 7 February 2019, which regulates,
among others, the scope of action of the respective hotel groups headed by the Group and Minor through the
identification of preferred geographic areas or zones, the mechanisms necessary to prevent and deal with
possible conflicts of interest, as well as to carry out operations with related parties and develop business
opportunities. The aforementioned Framework Agreement was duly communicated to the Market via a Relevant
Fact and is published in full on the Company's website.
During all Board Meetings dealing with issues related to Minor, the Proprietary Directors were absent when
dealing with said matters and therefore did not participate in the adoption of the corresponding agreement. 
93
29.- ENVIRONMENTAL, SOCIAL AND GOVERNMENTAL RISKS
The Parent Company’s Board of Directors is the body responsible for supervision of the risk management
system, and the Audit and Control Committee supports the Board in supervising the effectiveness of the internal
control, internal audit and the risk management systems.
The governing bodies receive information about the main risks the Group is exposed to and the capital resources
available to face up to them at least every quarter, along with information about compliance with the limits set
in the risk appetite.
Therefore, as in previous years, in 2021 the Audit and Control Committee supervised and validated the Risk
Map update and the correct implementation of the action plans that fully or partially contribute to mitigating the
main risks.
An analysis was carried out on the 78 risks appearing in the Group’s risk catalogue for 2021 to identify those
relating to ESG (Environmental, Social and Governance) criteria. The result was that 35% of all the risks
identified were classified as such.
More information about the Group's risk management model in the Risk Management section of the 2021
Consolidated Non-Financial Information Statement.
The Group is a company that is committed to the well-being of its guests and to efficient management of the
resources available in the environment its hotels are in. The Group is aware of the effects of its activity on the
environment and works to prevent and anticipate possible environmental contingencies, as well as to integrate
sustainability into all its processes. It is constantly working on reducing their impact.
The Group's environmental management is based on identification and annual review of the main environmental
impacts that it may cause using the environmental and climate risk map. Although there is a specific process for
assessing environmental risks, the methodology followed is consistent with the corporate risk management
model and, in addition, it is those that are most critical, included in the Group’s risk catalogue, that become a
part of the corporate risk map update.
More information about the Group’s environmental and climate management in the NH Room4 Planet -
Commitment to the fight against Climate Change and progress towards decarbonisation section in the 2021
Consolidated Non-financial Information Statement.
NH ROOM4 Sustainable Business
The Group performs its hotel activity with the ambition of leading responsible behaviours, and creating shared
value at an economic, social and environmental level wherever it operates. The strategic vision of NH ROOM4
Sustainable Business is based on three fundamental management levers: NH ROOM4 People, NH ROOM4
Planet and NH ROOM4 Responsible Shared Success, all of which are framed under the same premise of
sustainable and ethical principles, responsible culture and spirit of citizenship.
Convinced it is moving in the right direction to achieve the next sustainability challenges, the Group is aligned
with the Sustainable Development Goals (SDGs) to which it can contribute and undertakes to continue creating
long-term and global value within the framework of the 2030 Agenda.
Furthermore, the Group carries out a process to determine material matters annually, with the aim of:
•Complying with the requirements of the non-financial information directive.
•Determining relevant aspects to guide the Sustainability strategy.
94
•Giving a response to the Global Reporting Initiative (GRI) requirements for reporting sustainability and
those of the United Nations 2030 Agenda.
Their relevance is determined by the impact that each one may have, whether on the Group’s business itself, or
on its main stakeholders, as well as the possible evolution of the impact in the medium and long term.
More information about this Model and its performance in 2021 is available in the NH ROOM4 Sustainable
Business section in the 2021 Consolidated Non-financial Information Statement.
30.-EXPOSURE TO RISK
Group financial risk management is centralized in the Corporate Finance Division in accordance with the
policies approved by the Board of Directors. This Division has put the necessary measures in place to control
exposure to changes in interest and exchange rates on the basis of the Group’s structure and financial position,
as well as credit and liquidity risks. If necessary, hedges are made on a case-by-case basis. The main financial
risks faced by the Group’s policies are described below:
Credit risk
The Group main financial assets include cash and cash equivalents (Note 15), as well as trade and other
accounts receivable (Note 14). In general terms, the Group holds its cash and cash equivalents in entities with a
high credit rating and part of its trade and other accounts receivable are guaranteed by deposits, bank guarantees
and advance payments by tour operators.
The Group has no significant concentration of third-party credit risk due to the diversification of its financial
investments as well as to the distribution of trade risks with short collection periods among a large number of
customers.
The Group has formal procedures for detecting objective evidence of impairment in trade receivables for the
provision of services. As a result of these, significant delays in payment terms and the methods to be followed in
estimating the impairment loss based on individual analyses are identified. Impairment of trade receivables from
customers for the provision of services at 31 December 2021 amounted to 7,319 thousand euros (9,025 thousand
euros at 31 December 2020) (Note 14) and customer balances not included in this provision have sufficient
credit quality and, therefore, with this provision, the credit risk of these trade receivable is considered covered.
Interest rate risk
The Group’s financial assets and liabilities are exposed to fluctuations in interest rates, which may have an
adverse effect on its results and cash flows. In order to mitigate this risk, the Group has established policies and
has part of its debt at fixed interest rates through the issue of guaranteed convertible senior bonds. At 31
December 2021, approximately 53% of the gross borrowings drawn down was tied to fixed interest rates
(excluding leasing liabilities).
In accordance with reporting requirements set forth in IFRS 7, the Group has conducted a sensitivity analysis on
possible interest-rate fluctuations in the markets in which it operates, based on these requirements. 
Through the sensitivity analysis, taking as a reference the outstanding amount of that financing that has variable
interest, we estimated the increase in the interest that would arise in the event of a rise in the reference interest
rates.
•In the event that the increase in interest rates were 25 b.p., the financial expense would
increase by 0.957 thousand euros plus interest.
95
•In the event that the increase in interest rates were 50 b.p., the financial expense would
increase by 1,914 thousand euros plus interest.
•In the event that the increase in interest rates were 100 b.p., the financial expense would
increase by 3,828 thousand euros plus interest.
The results in equity would be similar to those recorded in the income statement but taking into account their tax
effect, if any.
Lastly, the long-term financial assets set out in Note 13 of this annual report are also subject to interest-rate
risks.
Exchange rate risk
The Group is exposed to exchange-rate fluctuations that may affect its sales, results, equity and cash flows.
These mainly arise from:
–Investments in foreign countries (essentially Mexico, Argentina, Uruguay, Colombia, Chile,
Ecuador, the Dominican Republic, Brazil, Panama and the United States).
–Transactions made by Group companies operating in countries whose currency is other than
the euro (essentially Mexico, Argentina, Uruguay, Colombia, Chile, Ecuador, the Dominican Republic,
Venezuela, Brazil, the United States and the United Kingdom).
In this respect, the detail of the effect on the currency translation difference of the main currencies in 2020 was
as follows:
Thousands of euros
Currency
translation
difference
Changes with
respect to 2020
Uruguayan peso
(4,655)
(8)
Mexican peso
(20,052)
2,155
Colombian peso
(37,533)
(4,543)
The changes in the currency translation difference of the above currencies was mainly due to the movements in
exchange rates between 31 December 2021 and 31 December 2020:
Year-end euro reference
exchange rate
2021
2020
Change
Uruguayan peso
50.84
51.98
2.19%
Mexican peso
23.14
24.41
5.21%
Colombian peso
4,545.45
4,166.67
(9.09)%
As can be observed in the table, the movements in the exchange rate of the currencies with respect to the end of
the previous year is in line with the changes in equity associated with these currencies.
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Below is a detail of the movements in the average exchange rate of the aforementioned currencies:
Average euro reference
exchange rate in the year
2021
2020
Change
Uruguayan peso
51,52
47,98
(7.37)%
Mexican peso
23,99
24,52
2.16%
Colombian peso
4.347,83
4.166,67
(4.35)%
For these currencies an analysis was carried out to determine if it would be better to apply a monthly average or
cumulative average exchange rate, and no significant difference resulted from this analysis.
Liquidity risk
Exposure to adverse situations in debt or capital markets could hinder or prevent the Group from meeting the
financial needs required for its operations and for implementing its Strategic Plan.
Furthermore, the continuous concentration in the banking system may make access to financial instruments,
bank guarantees and financing working capital more difficult.
Management of this risk is focused on thoroughly monitoring the maturity schedule of the Group’s financial
debt, as well as on proactive management and maintaining credit lines that allow forecast cash needs to be met.
The Group's liquidity position at 31 December 2021 is based on the following points:
–The group had cash and cash equivalents amounting to 243,930 thousand euros.
–Available undrawn credit facilities of 267,000 thousand euros (Note 17).
The Group also has 45,400 thousand euros in confirming lines that it uses to manage part of its payments to
trade creditors. These lines are spread amongst various banks and give coverage to trade suppliers in various
countries in Europe (Spain, Germany, Holland, Italy, Belgium, Austria and Luxembourg).
The capacity of the business units to generate positive cash flows from operations.
Lastly, the Group makes cash flow forecasts on a systematic basis for each business unit and geographical area
in order to assess their needs. This Group liquidity policy ensures payment undertakings are fulfilled without
having to request funds at onerous conditions and allows its liquidity position to be monitored on a continuous
basis.
31.-EVENTS AFTER THE REPORTING PERIOD
The Company is planning to put the 2022-2027 Long-Term Incentive Plan (“Performance Cash Plan”) in place
in 2022. This grants a cash amount payable in the event of fulfilling the targets set for that purpose. The Plan is
explained in an annual report on listed public company directors’ remuneration, prepared by the Board of
Directors on 24 February 2022, which is presented as a separate report, forming part of the  Management Report
attached to these consolidated annual statements.
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APPENDIX I: SUBSIDIARIES
The data on the Parent company's subsidiaries at 31 December 2021 are presented below:
(*) The companies belonging to the German consolidated group made use of the exemption provided in Section 264, Paragraph 3 of the Commercial Code (HGB) in 2021.
(**) The companies belonging to the German consolidated group made use of the exemption provided in Section 264, Paragraph 3 of the Commercial Code (HGB) and Section 291, paragraph 1, of the Commercial code (HGB) in 2021.
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(*) The companies belonging to the German consolidated group made use of the exemption provided in Section 264, Paragraph 3 of the Commercial Code (HGB) in 2021.
(**) The companies belonging to the German consolidated group made use of the exemption provided in Section 264, Paragraph 3 of the Commercial Code (HGB) and Section 291, paragraph 1, of the Commercial code (HGB) in 2021.
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(*) The companies belonging to the German consolidated group made use of the exemption provided in Section 264, Paragraph 3 of the Commercial Code (HGB) in 2021.
(**) The companies belonging to the German consolidated group made use of the exemption provided in Section 264, Paragraph 3 of the Commercial Code (HGB) and Section 291, paragraph 1, of the Commercial code (HGB) in 2021.
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(*) The companies belonging to the German consolidated group made use of the exemption provided in Section 264, Paragraph 3 of the Commercial Code (HGB) in 2021.
(**) The companies belonging to the German consolidated group made use of the exemption provided in Section 264, Paragraph 3 of the Commercial Code (HGB) and Section 291, paragraph 1, of the Commercial code (HGB) in 2021.
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(*) The companies belonging to the German consolidated group made use of the exemption provided in Section 264, Paragraph 3 of the Commercial Code (HGB) in 2021.
(**) The companies belonging to the German consolidated group made use of the exemption provided in Section 264, Paragraph 3 of the Commercial Code (HGB) and Section 291, paragraph 1, of the Commercial code (HGB) in 2021.
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APPENDIX II: ASSOCIATED COMPANIES
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CONSOLIDATED MANAGEMENT REPORT
FOR THE YEAR ENDED                                     
31 December 2021
EVOLUTION OF BUSINESS AND GROUP'S SITUATION
NH Hotel Group is an international hotel operator and one of the leading urban hotel companies worldwide in
terms of number of rooms. The Group operates 353 hotels and 55,063 rooms in 30 countries, and has a
significant presence in Europe.
The centralised business model allows it to offer a consistent level of service to its customers in different hotels
in different regions. The corporate headquarters and regional offices offer hotels a wide range of functions such
as sales, revenue management, reservations, marketing, human resources, financial management and systems
development.
This flexible operational and financial structure has enabled the Group to overcome the huge challenges of the
past two years. Although the challenges will continue in the first months of 2022, the Group will benefit from
brand recognition, excellent locations and strong market positioning in Europe in the medium and long term.
During 2021, as a result of the start of recovery after the economic crisis caused by the COVID-19 pandemic,
the global economy increased by +5.9%, compared to a decrease of -3.1% in the previous year (Data and
estimates from IMF “World Economic Outlook”, January 2022). GDP growth in 2021 was in line with
expectations, showing continuous adaptation of economic activity to the pandemic and its associated
restrictions, as well as continuous support from institutions in many countries. However, the continuous
recovery was weakened during the year, hindered by the increase of infections from new strains and
interruptions to the supply chains. At the end of the year, as a result of the omicron strain, many countries went
back into partial lockdown which had an impact on global economic recovery.
The four countries that bring the greatest proportion of the Group's sales and profits show rates of decline in
2021: Spain (+4.9% in 2021 vs. -10.8% in 2020), Holland (+4.5% in 2021 vs. -3.8% in 2020), Germany (+2.7%
in 2021 vs. -4.6% in 2020), and Italy (+6.2% in 2021 vs. -8.9% in 2020). On the other hand, growth in Latin
America is expected to be +6.8% in 2021 (vs. -6.9% in 2020) as all the economies as a whole have continued to
suffer the consequences created by COVID-19.
For the global economy, 2022 began with some uncertainty in the short term. As the new omicron variant of the
COVID-19 virus advances, countries have once again imposed restrictions on mobility. Due to the rising price
of energy and disruptions to supplies, inflation is higher and more generalised than forecast. The unforeseen
sluggishness of private consumption recovery has limited the prospects for growth.
Therefore, the estimate is for +4.4% growth of world economic activity in 2022 (+5.9% in 2021 vs. -3.1% in
2020). More specifically, in the Euro zone growth of +3.9% is forecast in 2022 (+5.2% in 2021 vs. -6.4% in
2020).
Global tourism experienced an increase of 4% in 2021 compared to 2020 (415 million against 400 million).
Nevertheless, international tourist arrivals (visitors who stay overnight) remained 72% lower than in 2019, the
year prior to the pandemic, according to the OMT’s preliminary estimates. These figures follow those in 2020,
the worst year in the history of tourism, when a 73% decrease in international arrivals was recorded.
The speed of recovery continues to be slow and inconsistent in the various regions of the world, due to the
different levels of mobility restrictions, the vaccination rates and traveller confidence. Europe and the Americas
recorded a significant improvement in 2021 compared to 2020 (+19% and +17%, respectively), but both are still
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at 63% below pre-pandemic levels. By sub-regions, Mediterranean Southern Europe (+57%) and Central and
Eastern Europe (+18%), Central America (+54%) and North America (+17%) also surpassed 2020 levels.
The first publication of the OMT World Tourism Barometer indicates that, in 2022, the increase in the
vaccination rate, combined with the decrease in travel restrictions due to better cross border coordination and
new protocols, have helped to liberate the suppressed demand. International tourism moderately upturned in the
second half of 2021, with arrivals in the third and fourth quarters being 62% lower than those before the
pandemic. According to limited data, international tourist arrivals in December were 65% lower than in 2019.
The true impact of the omicron strain and the wave of infections with COVID-19 remains to be seen.
The recent increase in cases of COVID-19 and the omicron strain are going to disrupt recovery and affect
confidence until the beginning of 2022, as some countries have reintroduced travel prohibitions and restrictions
for certain markets. At the same time, vaccination roll outs continue to be inconsistent. A difficult economic
environment may place additional pressure on the effective recovery of international tourism, with the rises in
petrol prices, increased inflation, the possible rise in interest rates, high volumes of debt and continuous
interruption to the supply chains. However, the recovery of tourism that is occurring in many markets, above all
in Europe and the Americas, along with the general roll out of vaccinations and a significant coordinated lifting
of travel restrictions, could contribute to reinstating consumer confidence and accelerating the recovery of
international tourism in 2022.
While international tourism recovers, domestic tourism continues to drive sector recovery in an increasing
number of destinations, particularly those with a large domestic market. According to the experts, domestic
tourism and travel closer to home will continue to make up tourism in 2022.
Business traveller behaviour habits could be affected in the short and medium term. This involves less trips on
business, given the gradual adoption of digital solutions and hybrid formulas, which are affecting the evolution
of some specific segments of business tourism.
It is worth noting the Company's solid position with which to deal with the current situation after its operational
and financial transformation in previous years. The excellent performance of the group in the years prior to the
pandemic is the result of a complete transformation within the group, particularly brand segmentation, portfolio
optimisation, significant investment in repositioning and systems, the focus on efficiency and cost control, and
the reduction of financial indebtedness.
Continuous improvement to the customer experience was boosted in 2019 with the launch of various initiatives:
"Fastpass", a combination of three innovative services (Check-in Online, Choose Your Room and Check-out
Online), which gives customers full control over their stay. Also a new service, “City Connection”, where you
can enjoy the city without limits. Under the slogan “Stay in one hotel, enjoy them all”, the NH Hotel Group
offered a range of services that allow customers to enjoy them in any hotel in the city they are in, regardless of
the hotel they are staying in for the duration of their stay.
The embodiment of an NH Hotel Group value proposition based on the improvement of quality, experience and
brand architecture with the NH Collection, NH Hotel and nhow brands are a reality today in the Group. With the
integration of the Minor Hotels commercial brands, NH Hotel Group is currently operating hotels in Europe
under the Tivoli, Anatara and Avani flags.
During the first part of 2021, and in order to adapt to the new trends in business travellers, the Group launched a
series of initiatives:
•Extended Stay, with up to 35% discount on stays of more than 7 days for working away from home for
an extended period.
•Smart Spaces, a new B2B offer, with exclusive spaces for working and organising small business
meetings making the most of all the advantages of our hotels.
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•Hybrid Meetings, to boost the value of events reaching a bigger audience from various destinations
with a combination of in-person and virtual attendance.
•NH+, a new corporate segment focus on SMEs, which are the first to restart their activity.
Digitisation will be key to the sector’s evolution. The customer experience is improved and efficiency increased
using technology and digitisation.  The digital component will be key in responding to travellers’ security needs
and experience. Technology should be a facilitator that complements our employees’ work, freeing them up
from administrative tasks so they can give more personal attention to customers.
It is worth highlighting that the NH Hotel Group continues to be at the forefront of innovation. The Group's
Digital Transformation has allowed processes and systems to be made more efficient, increasing the capacity to
be different from the competition, and continue improving the Company's basic processes. One of the greatest
achievements therefore has been to centralise all its properties and functions into a single integrated system.
This allows the NH Hotel Group to have a fully-integrated digital platform: NH Digital Core Platform. A
pioneering technological solution in the sector that has allowed all the Group's hotel’s systems to be integrated
which has become the basis for the NH Hotel Group to expand its customer knowledge, maximise its efficiency
and innovate on a large scale in all its value areas.
For the first time, hotel businesses are experiencing difficulties finding staff, which suggests that the sector must
go back to attracting talent with attractive professional career plans that boost training and job flexibility.
In its use of quality indicators, the NH Hotel Group focuses on measuring quality using new sources of
information and surveys with a significant increase in the volume of reviews and number of assessments
received. Its average score on TripAdvisor in 2021 was 8.4, compared to 8.5 in December 2020. Additionally,
its average Google Reviews score was 8.7, compared with 8.7 in December 2020. These average scores
demonstrate the high levels of quality perceived by customers and the positive growth trend that the NH Hotel
Group has had throughout the year.
The NH Rewards loyalty programme had more than 10 million members in 2021 and is one of the most
comprehensive rewards schemes worldwide. With four categories (Blue, Silver, Gold and Platinum), the
Company’s programme recognised and rewards its habitual customers’ loyalty for each stay, with benefits from
earning points - equivalent to euros - which are redeemable, with no date restrictions, for free nights or extra
services at the hotel. NH Rewards also always gives flexibility in paying with points and cash, special pricing,
exclusive privileges when booking on the web site, etc, as well as a series of differential services enriching the
experience in all brands of the NH Hotel Group’s hotels.
NH Rewards is an important commercial lever, as members contribute 32% of the total nights at the Company,
and have been the loyal, repeat customers who, during the pandemic, contributed most to the recover of booking
numbers. The incentive of earning extra points stimulates bookings on direct channels, up to the point that more
than 69.4% of the bookings on the NH web site are made by NH Rewards members, who also spend and visit
more than guests who are not members.
During 2021, NH Hotel Group announced it was jointing the Global Hotel Alliance (GHA), which runs the
award winning Discovery loyalty programme for multi-brand hotels. As a part of the agreement, NH Rewards
will take part in GHA’s GHA Discovery programme in 2022, with it becoming one of the ten largest loyalty
programmes in the hotel sector, with more than 900 hotels taking part and accessing new source markets.
Minor's hotels are already members of this alliance.
On the other hand, in 2021, the Group started operating 3 new hotels in Hannover, Murano and Copenhagen
with 589 rooms. The Group, therefore, reached a total of 353 hotels with 55,063 rooms at 31 December 2021.
The Group also signed-up 2 new hotels with 145 bedrooms in 2021. These sign ups were on an under
management basis in Santiago del Estero and in Cali. Both sign ups were under the NH brand.
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Revenues in 2021 totalled 746.5 million euros, an increase of 39.2% (+210.3 million euros). The Profit for the
year attributable to the Parent was -133.7 million euros compared with -437.2 million euros in 2020. This
increase is explained by the increase in activity after the impact of COVID-19 during 2021.
In this year gross borrowing decreased from 998.1 million euros in December 2020 to 813.0 million euros in
December 2021. At 31 December 2021, cash and cash equivalents amounted to 243.9 million euros (320.9
million euros at 31 December 2020). Furthermore, this liquidity is complemented by the syndicated credit line
for 242.0 million euros (fully drawn down at the close of the 2020 financial year) and some credit lines at the
close of the 2021 financial year of 25.0 million euros, against 25.0 million euros at 31 December 2020.
In June 2021, the rating agencies confirmed NH Hotel Group’s rating within the issue of the new bond for 400
million euros maturing in 2026 which occurred in June. On 14 June 2021, Fitch confirmed NH Hotel Group's
rating at 'B-' with a negative outlook. On 15 June 2021, Moody's confirmed NH Hotel Group's corporate rating
at 'B3’ with a negative outlook. It should be noted that both agencies have stated that NH is managing the
recovery with satisfactory financial flexibility and deleveraging capacity, with a significant portfolio of owned
assets. In turn, Moody’s reconfirmed NH Hotel Group’s corporate rating at “B3”, with a negative outlook, in its
last publication on 29 December 2021.
As a result of the public offering on 31 October 2018, along with the capital increase in September 2021, Minor
currently owns 410,183,997 shares in NH Hotel Group, S.A. representing 94.13% of its share capital. Since
2018, both companies have begun to explore joint value creation opportunities for the coming years.
Minor Hotels and NH Hotel Group have integrated their brands under a single corporate umbrella present in
more than 50 countries around the world. In this way, a portfolio of more than 500 hotels under eight brands is
organised: NH Hotels, NH Collection, nhow, Tivoli, Anantara, Avani, Elewana and Oaks, which completes a
wide and diverse spectrum of hotel proposals connected to the needs and desires of global travellers.
Both groups currently share their knowledge base and experience in the sector in order to materialise short-term
opportunities, taking advantage of the complementarity of their hotel portfolios to define a global sales strategy,
the implementation of economies of scale with a broader customer base, explore development pathways for all
their brands in different geographical areas and access to shared talent.
COVID-19 impact and the measures implemented
After the start of the COVID-19 pandemic in the middle of March 2020 in Europe, demand for hotels dropped
drastically due to lockdowns, travel restrictions and social distancing, which drastically affected mobility.
The gradual reopening of hotels was made possible by the flexible costing structure and began in the middle of
2020, progressively, depending on recovery of domestic demand and with a focus on optimising profitability.
With the gradual roll out of vaccines since the beginning of 2021, a turning point was beginning to be seen that
– together with the progressive lifting of restrictions in some European countries – allowed a faster reopening of
the portfolio once again. Therefore, at the end of 2021, around 90% of the hotels were open, compared to 60%
at the beginning of the year.
In 2020 NH Hotel Group put “Feel Safe at NH” into place in all its hotels. This is a new plan, with measures
approved by experts, to face up to the health crisis caused by the SARS-CoV-2 coronavirus. The Company has
reviewed all its procedures and made nearly 700 adaptations to its operating standards to preserve the health and
safety of travellers and employees worldwide. Grouped into 10 main lines of action and backed by specialists in
different fields, the measures implemented cover the digitisation of hotel services, adapting sanitation processes,
including social distancing regulations in operations and the application of personal protective equipment,
among others. We also reached a collaboration agreement with SGS, the world leader in inspection, analysis and
certification, which allows us to follow up on the measurement and diagnostics protocol established to verify
that the Group's hotels are clean and safe environments.
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In spite of the low level of demand, its flexible operational and financial structure has enabled the Group to
overcome the major challenges in 2020 and 2021. The Group will benefit in the first stage of recovery from
brand recognition, excellent locations and strong market positioning, once recovery accelerates in Europe.
Contingency Plan
As a result of the exceptional circumstances that occurred after the start of the global pandemic (COVID-19),
the Group implemented different measures and plans to adapt the business and ensure its sustainability with the
aim of minimising costs, preserving the Company's liquidity to meet operational needs and ensure that the
recovery of the hotel activity is carried out efficiently and under maximum guarantees in terms of health and
safety.
The following costs discipline and control measures to ensure minimisation of operational costs and preserve
liquidity continue to be implemented:
•Personnel: The Group carried out adjustments, temporary lay-offs and reductions in hours and wages in
hotels and central offices caused by force majeure or production reasons. Some of these processes
continued during 2021. In addition, a collective redundancy process was carried out in Corporate
Services in Spain as part of a global plan.
•Operational costs:
–Negotiations with suppliers to reduce purchase costs, seek alternative, cheaper products and attain
improvements to payment terms.
–Suspension of non-priority third party advisory services.
–Significant reduction in marketing and advertising costs despite the need to boost income.
•Leases: The temporary reduction in fixed leases continued during the first part of 2021 and, to a lesser
extent, during the second half of the year, after recovery began.
•CapEx: Capex decreased by more than 50% during 2020, and during 2021 continued to be limited to a
figure of around 36.8 million euros.
•Strengthening liquidity: during 2021 NH Hotel Group proactively carried out a battery of initiatives to
reinforce the Group's capital structure:
▪In May 2021 a €100 million capital investment was agreed by Minor International (94%
shareholding) through an unsecured subordinated loan that was drawn down in May and
capitalised in September 2021 through a capital increase process directed towards all
shareholders. This agreement provided immediate liquidity and demonstrated the support of
the main shareholder in the recovery. The capital increase was approved at the Shareholders’
meeting held on 30 June. At the same time as the capital increase, the Board started up the
cash capital increase under the same economic conditions and with preferential subscription
rights for the other shareholders to prevent diffusive effects in the shareholdings.
▪In addition, during April, in order to continue to optimise the debt profile, the expiry of the
ICO syndicated loan of 250 million euros was extended from 2023 to 2026. Furthermore, the
waiver on compliance with financial covenants was extended for the whole of 2022.
▪In June, NH Hotel Group successfully launched a senior bonds issue on the market,
guaranteed for the amount of 400 million euros and maturing in July 2026. The funds obtained
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have been used to repay the senior bond for 357 million euros expiring in 2023. The new
issue, which was significantly oversubscribed, has an annual interest of 4%.
▪Furthermore, NH Hotel Group has agreed to extend its revolving syndicated credit facility
(RCF) for 242 million euros, which will now expire in March 2026, instead of March 2023. It
is worth pointing out the support shown by the loan institutions taking part in this financing,
with the extension of the waiver on the financial covenants during all of 2022.
•On 30 June 2021, the sale & leaseback transaction on the NH Collection Barcelona Gran Hotel
Calderón was announced, for 125.5 million euros with a linked 20 year lease agreement, with NH
having the option to exercise additional extensions. The Group generated a book net capital gain of
46.7 million euros with this transaction.
These milestones reached in 2021 strengthen the Company’s capital and liquidity with a solid financial base,
with no significant debts maturing until 2026, with which it can face the imminent recovery of the sector from a
better position from the financial and capital structure point of view. Furthermore, they have enabled initiation
of the reduction in gross debt in 2021.
The rebound in demand for domestic leisure was enhanced as vaccination rates across Europe increased and
restrictions on mobility were eased. The Group will take advantage of its strong positioning in Europe, with
excellent locations and high brand recognition, alongside the high weight of domestic demand.
The recovery stage, which began in the second half of 2021, was initially driven by European domestic demand,
as international mobility continued to be low in this first stage. The smaller business and corporate segment
began to recover after the summer months, although it was still affected by the macroeconomic environment and
social distancing restricting the size of events.
During 2022, once the Company has a better view of how demand recovers, a long-term strategic planning
process will be addressed. The Company’s excellent performance over the past few years (pre-covid) was the
result of a process of deep transformation of the Group. In the first stage of this transformation, which began in
2014, the strategic plan focussed on brand segmentation, portfolio optimisation, heavy investment in
repositioning and systems and an updated pricing policy. This led NH Hotel Group to a second phase, which
began in 2017, based on the Company’s strengths and boosting the key drivers in creating value in the business.
This Plan prioritised boosting the Company's income, increasing its efficiency and, at the same time, taking
advantage of its strengths for new repositioning opportunities and organic expansion as an additional path to
growth.
With the entrance of Minor International into the share capital at the end of 2018, a new era of opportunity
opened up with the creation of a global hotel platform operating on five continents. In this way, a new stage
began where additional opportunities arose, such as:
•The possibility of increasing the current customer base, attracting the growing Asian demand to the
European markets.
•Economies of scale with business partners, travel agencies and suppliers.
•The ability to use a larger brand umbrella in new geographical areas, that is to say, take the NH brands
into Minor geographical areas and vice versa.
•Access the luxury segment with new opportunities for brand change and opening and signing up new
hotels in the segment.
•Boost the segment diversification strategy, integrating the resorts market into our cornerstones for
growth.
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•Integrate Tivoli operations in Europe under NH management.
•Contact the best teams, driving an exchange of talent.
ETHICS
Compliance System
Since 2014, NH Hotel Group has boosted the Compliance function, not just with the implementation of its Code
of Conduct and the Criminal Risk Prevention Plan, but also with continuous implementation of corporate
measures, processes and policies to foster and place value on compliance culture and the importance of
consolidating an ethical business culture. It promotes awareness amongst all its employees about the importance
of compliance, not just with applicable regulations but also to behave ethically and in accordance with the
company's principles and values.
Code of conduct
In line with its ethics commitment and Corporate Government best practices, NH Hotel Group has carried out
communication, awareness and training campaigns on Compliance, with the aim that all NH Hotel Group
employees are aware of the content of the Code of Conduct and the company’s main value and principles. The
Group’s Board of Directors is responsible for approving the Code of Conduct.
This document affects everybody working at the NH Hotel Group, applicable to employees, managers and
members of the Board of Directors of both the Company and its group of companies, and also in certain cases to
other stakeholders such as customers, suppliers and shareholders, and to the communities where NH operates its
hotels.
The Code of Conduct summarises the professional behaviour expected of employees, senior management and
Board Members of the NH Hotel Group and its group of companies, who commit to acting with integrity,
honesty, respect and professionalism in the performance of their work.
The NH Group is committed to compliance with the laws and regulations of the countries and jurisdictions
where it operates. This includes, amongst other things, laws and regulations on health and safety, discrimination,
taxation, data privacy, competition, prevention of corruption and money laundering, and commitment to the
environment.
The Code of Conduct has been translated in-house into ten languages and published in six of them on the
official website of the NH Hotel Group, available to all stakeholders. Also, since 2017, NH employees can use
the “My NH” app to access the code of conduct from their mobile devices. The staff at centres operating under
NH Hotel Group brands also have a handbook and an FAQs document.
The head of Internal Audit manages the Channel for Complaints. The procedure for managing complaints
received via the complaints channel are specified in detail in the Code of Conduct. This procedure guarantees
confidentiality and respect in every phase, and protects against retaliation. NH Hotel Group has also defined an
internal process for notification and processing possible breaches and complaints under the Code of Conduct.
The procedure includes the principles governing the Channel, the description of the parties involved in the
complaint, deadlines and the penalty proceedings. In 2021, NH Hotel Group also approved the recruitment of an
external platform to ensure compliance with Directive (EU) 2019/1937 of the European Parliament and of the
Council, of 23 October 2019, on protection of people who report breaches of Union Law, known as the
“Whistleblower” directive.
In 2021 there were 47 reports of alleged breaches of the Code of Conduct, all of which were investigated, with
appropriate disciplinary measures being taken in the 69 cases received.
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Compliance Committee
NH Hotel Group’s Compliance Committee is made up of members of the Management Committee and senior
management who have appropriate knowledge about NH Hotel Group’s activities and, at the same time, have
the authority, autonomy and independence needed to ensure the credibility and binding nature of the decisions
made. This body is empowered to supervise compliance in key areas of the Compliance System: the Group’s
Internal Rules of Conduct, Procedure for Conflicts of Interest, Code of Conduct and Criminal Risk Prevention
Plan, among others.
The Compliance Committee supervises the management of the Compliance Office and is empowered to impose
disciplinary measures on employees in matters within its scope. In the course of 2021, there were 3 meetings of
the Compliance Committee, in accordance with the planned schedule.
The Company has decided to initiate development and roll out of its crime prevention plan in other countries
(Germany, Holland, Belgium, United Kingdom, Colombia, Mexico and Argentina) and, as a result, has set up
Compliance Committees in the Business Units covering those countries. The Compliance Committees that are
already set up are called on to ensure effective roll out of the crime prevention plan in the countries they are
responsible for.
Compliance Office
The Compliance Office, led by the Compliance manager, reports directly to the Chief Legal & Compliance
Officer at NH Hotel Group and to the Compliance Committee. It is in charge of disseminating and supervising
compliance with the Code of Conduct, regular monitoring and supervising of the Criminal Risk Prevention Plan,
creating and updating corporate policies and monitoring compliance with them, and managing queries about the
Code of Conduct, amongst other duties.
Anti-Corruption and Fraud Policy
NH Hotel Group has an anti-corruption and fraud policy which was initially approved by the Board of Directors
in January 2018 and amended in May 2019. The general principles of the Anti-Corruption and Fraud Policy are:
•• Zero tolerance of bribery and corruption in the private and public sectors
•• Behaviour must be appropriate and legal
•• Transparency, integrity and accuracy in financial information
•Regular internal control
•• Local legislation shall take precedence if stricter
Anti-money laundering policy
NH's Code of Conduct reflects a commitment to respect the applicable regulations on anti-money laundering
policy, with special attention to diligence and care in the processes of evaluating and selecting suppliers, and in
payments and collections in cash. Therefore, the Compliance Committee approved a policy that reinforces NH
Hotel Group's commitment to anti-money laundering and combating the financing of terrorism, with the aim of
detecting and preventing NH Hotel Group, S.A. and its group companies from being used in money laundering
or terrorist financing operations. The Policy was approved by the Board in May 2019. In 2021 the corporate
anti-money laundering and the financing of terrorism policy was amended and updated. In November 2021 the
update was approved by the Board of Directors, after it was reviewed and validated by the Compliance
Committee and the Audit and Control Committee.
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The aforementioned Policies have been duly communicated to all Group employees and the corresponding
online training has been made available to ensure their disclosure and understanding.
Environmental policy and Human Rights policy
In 2020 NH Hotel Group's Board of Directors approved an environmental policy that included the company’s
commitments to preventing and anticipating possible environmental contingencies, integrating sustainability in
all its processes in order to reduce its impact and incorporating environmental aspects into the company’s
decision making process.
Furthermore, in 2020, the Company's Board of Directors approved the Human Rights policy, in order to reflect
that respect for, and protection of, human rights are principles that are ingrained into NH Hotel Group's culture
and applicable to all the activities carried out by the group's professionals, regardless of the country or region.
The Company is committed to complying with Human Rights at the highest internationally recognised levels
and standards, in order to protect, respect and correct (prevention and management) risks associated with breach
of those rights.
RISK MANAGEMENT
Risk management governance
The Company's Board of Directors is responsible for overseeing the risk management system, in line with the
provisions of Article 5 of the Regulation of the Board of Directors. As regulated by Section 3 of article 25 b) of
the Regulation of the Company’s Board of Directors, the Audit and Control Committee supports the Board of
Directors in supervising the effectiveness of the internal control, internal audit and the risk management
systems, including tax risks. In this sense, during 2021, a control and monitoring process of the Company's main
risks has been carried out.
On the other hand, amongst other functions, the Company’s Management Committee manages and controls
risks based on risk tolerance, assigns ownership of the main risks, periodically monitors their evolution,
identifies mitigation actions as well as defining response plans. For these purposes, the Executive Risk
Committee, made up from members of the Management Committee and Senior Executives, supports the
Management Committee in such oversight, as well as promoting a culture of risks in the Company. For them,
the Company has an internal risk management manual (updated this year) that details the principles, processes
and controls in place.
Risk Management, integrated into the Internal Audit department, is responsible for ensuring the risk
management and control system in the Company functions properly and is linked to the strategic objectives. To
ensure that there are no conflicts of independence and that the NH risk management and control system works
as set out in the Corporate Risk Management Policy, an independent third party periodically reviews its
operation.
As an additional guarantee of independence, Risk Management is independent of the Business Units and, as
with Internal Audit, it maintains a functional reporting line to the Audit and Control Committee.
In line with the above, NH follows the Three Lines model published in July 2020 by the Global IIA:
•First line: carried out by each function (business and corporate units) that owns the risk and its
management (Operations, Commercial, Marketing, etc.).
•Second line: performed by the functions responsible for risk supervision (Risk Management,
Compliance, Data Protection, Internal Control, etc.)
•Third line: carried out by Internal Audit that affords independent assurance.
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The NH Hotel Group’s Corporate Risk Management Policy (approved by the Board of Directors in 2015), as
well as the internal manual that implements it, aim to define the basic principles and the general framework of
action to identify and control all types of risks that may affect the companies over which the NH Hotel Group
has effective control, as well as ensuring alignment with the Company's strategy.
Risk management model
NH Hotel Group’s risk management system, rolled out at Group level, aims to identify events that may
negatively affect achievement of the objectives of the Company’s Strategic Plan, providing the maximum level
of assurance to shareholders and stakeholders and protecting the group's revenue and reputation.
The risk management model is based on the integrated COSO IV ERM (Enterprise Risk Management)
framework, and includes a set of methodologies, procedures and support tools that allow the NH Hotel Group:
1.To adopt adequate governance in relation to the Company's risk management, as well as promoting an
appropriate risk management culture.
2.To ensure that the Company’s defined objectives are aligned with its strategy and risk profile.
3.To identify, evaluate and prioritise the most significant risks that could affect achievement of strategic
objectives To identify measures to mitigate these risks, as well as establish action plans based on the
Company's tolerance to risk.
4.To follow-up on the action plans established for the main risks, within a continuous improvement
model framework.
The Group’s Risk Map is updated annually and approved by the Board of Directors once reviewed and validated
by the Audit and Control Committee. In 2021, the Company updated its risk catalogue (78 risks) and its Risk
Map, which was approved by the Board of Directors on 28 July 2021.
Each of the main risks on the Company's Risk Map is assigned a Risk Owner who, in turn, is a member of the
Management Committee. Each risk owner is responsible for mitigation measures, either existing or in progress,
for their risks and the implementation status of action plans.
Each year, coinciding with the update of the Risk Map, Risk Management is responsible for reassessing the risk
catalogue, both financial and non-financial. The final catalogue is validated with the Senior Executives who take
part in the process, as well as with the bodies involved in its validation (Management Committee, Executive
Risk Committee and Audit and Control Committee) and approval (Board of Directors). Additionally, Risk
Owners can report/suggest a new risk to the Risk Office during the year.
In general, the risks to which the Group is exposed can be classified into the following categories.
a.Financial Risks: events that affect financial variables (interest rates, exchange rates, inflation, liquidity,
debt, credit, etc.).
b.Compliance Risks: arising from possible regulatory changes as well as non-compliance with internal
and external regulations.
c.Business Risks: generated by inadequate management of procedures and resources, whether human,
material or technological.
d.Risks from External Factors: arising from natural disasters, pandemics, political instability or terrorist
attacks.
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e.Systems Risks: events that could affect the integrity, availability or reliability of operational and
financial information (including cyber).
f.Strategic Risks: produced by difficulty accessing markets and difficulties in asset disinvestment.
Apart from this classification, the Company has identified emerging risks and ESG (Environment, Social,
Governance) risks that it particularly monitors (described in the annual non-financial information report). At the
start of 2021, NH Hotel Group strengthened its analysis of risks associated with Human Rights, the
Environment and Fraud by the Sustainable Business and Risks Departments.
Data protection plan
Due to the mandatory application of the General Data Protection Regulation (GDPR) in the European Union
from May 2018, together with the later approval at national level of Organic Law 3/2018 of 5 December on data
protection and the guarantee on digital rights, the NH Hotel Group implemented a plan to guarantee compliance
with the regulation, included in and aligned with the Transformation Plan.
This new plan includes general privacy measures by default and from the design of any activity carried out by
NH Hotel Group, so that all the company’s activities, applications, processes, and projects will take privacy
matters and their compliance into account. The plan includes key initiatives such as integration of privacy
principles by design and by default, effective management of personal data breaches, explicit consent from the
data subject for data gathering and use, and the legality of the different data processing carried out, and a
physical and virtual data destruction policy. It also includes management of the data protection rights that may
be requested by the data subjects, and training employees so that they are aware of the protection policies set up
and how to process personal data. The plan already includes the post of Data Protection Officer (DPO) within
NH Hotel Group, who is duly declared at the various Data Protection Agencies where NH Hotel Group operates.
NH ROOM 4 SUSTAINABLE BUSINESS
The NH Hotel Group performs its hotel activity with the ambition of leading responsible behaviours, and
creating shared value at an economic, social and environmental level wherever it operates. With this philosophy,
in 2021 the Company continued with its strategy, in which one of the pillars is NH ROOM4 Sustainable
Business; a key part of the Company's global strategy.
The strategic vision of NH ROOM4 Sustainable Business is, in turn, based on three fundamental management
levers: NH ROOM4 People, NH ROOM4 Planet and NH ROOM4 Responsible Shared Success, all of which are
framed under the same premise of sustainable and ethical principles, responsible culture and spirit of citizenship.
A noteworthy milestone for NH Hotel Group was obtaining Bronze Class recognition in “The Sustainability
Yearbook 2022”, consolidating it as the third most sustainable hotel chain in the world, after been assessed by
the sustainable investment agency at Standard & Poor’s, which assesses companies on the Dow Jones
Sustainability Index.
Since 2013, the NH Hotel Group has been listed on the FTSE4GOOD index and renews its presence year after
year thanks to the responsible management of the business and the improvements implemented. The index was
created by the London Stock Exchange to help investors include environmental, social and governance (ESG)
factors into their decision making.
The NH Hotel Group has reported its commitment to and strategy against climate change to CDP Climate
Change since 2010 and received a B in its annual ranking. With this rating, the NH Hotel Group once again
recognises its vision of positioning climate change as a strategic value of the corporation, which has acted as a
lever of value for the Group for over a decade.
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As a demonstration of its commitment to gender equality, NH Hotel Group has been included on the Bloomberg
gender equality index for the third time in 2022 and is the only Spanish hotel group on the index.  The Company
has achieved its best results in the cornerstone of wages equality and parity, due to its remuneration policies
based on gender equality and the fight against the wage gap.
Convinced it is moving in the right direction to achieve the next sustainability challenges, the Company is
aligned with the Sustainable Development Goals (SDGs) to which it can contribute and undertakes to continue
creating long-term and global value within the framework of the 2030 Agenda.
NH ROOM4 PEOPLE: Employees
NH Hotel Group looks after its employees and seeks their commitment and involvement in the Company’s
sustainable business, in such a way that this is an integral part of their daily work. This is achieved with fluid
communication and recognition of their responsible commitment.
Within NH Hotel Group's business strategy, corporate culture is key. The Company considers human capital to
be its main asset and understands that, to build a leading corporate culture, it is essential to manage attracting
and developing talent, and sustain their motivation and pride in belonging to the NH Hotel Group.
In 2021, within a particularly sensitive context regarding the health and economy circumstances, the Company
focussed on three fundamental aspects within team member management:
•Connect with them, keeping them informed about the company's reality at all times and ensuring two-
way communication via the Managers.
•Care for and ensure their safety, health and well-being.
•Give a response to business demands as a business partner.
Along this line, the leaders of the various areas worked with their teams on adaptation to the various
circumstances that arose during 2021, including the transition to re-joining on-site, managing their emotions,
commitment and performance, and trying to respond to the various personal and professional realities.
During 2021 the Company had to make adjustment its staff at global level, to adapt to the reality in each country
and business operation, retaining the maxim of protecting employment in the long term as far as possible and
adjusting staff costs to the Company's reality. The departure processes were notified individually, in an attempt
to listen to each employee actively, respecting and valuing the work done during their time at NH Hotel Group.
The Human Resources department also carried out a “reboarding” for employees who stayed at the Company,
encouraging active listening and empathy in such difficult times, working to foster good adaptation to the new
reality.
Even in such an adverse context, NH Hotel Group has maintained its corporate culture and commitment to its
values, in line with its current People strategy, with the conviction that coherence is what is needed to gain the
credibility and trust of its team members, who are the Company's greatest asset.
Under these circumstance, NH Hotel Group, throughout the year, maintained the focus on its strategic
cornerstones, ensuring, in this way, that it continues to sustain its long-term vision, but adapting the initiative
launched to give them sense and usefulness within an individual, social and company context as complex as the
one caused by the pandemic.
•Global leadership and talent management: Continue promoting and transmitting leadership within the
NH Hotel Group, focusing efforts and investment on internal talent that has the potential to make a
difference in the Company's strategy and to become models of our culture.
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•Maximum performance and better workplaces: All employees are encouraged to develop and do their
best, where high performance is differentiated, recognised and rewarded. Making our employees our
best brand ambassadors.
•Transformation and reinvention: develop our working environment to make it increasingly agile,
connected and productive. All this, with clear policies and processes, meeting commitments
proactively, supporting, developing and implementing the Company’s operational model.
With this working framework, this year NH Hotel Group continued with its “With You” initiative to care for its
employees in these challenging times. Using “With You”, and amongst other actions, NH employees have
received content aimed at stress management, have accessed digital kiosks free-of-charge, have had language
classes within reach, have been able to collect office material to improve their remote working experience.
It is worth pointing out that in 2021 the Company has resumed some highly important processes within the
People strategy, which had come to a halt due to the pandemic, such as the MBO and Time for You, as well as
talent calibrations and recognition and training programmes which are all adapted to the Company’s new reality.
In this way, NH Hotel Group has continued to care for its teams, giving them tools to manage the stress and
uncertainty brought by the pandemic during 2021 as best as possible, by focussing on identifying, developing
and retaining talent and continue to strengthen commitment, creating optimal workplaces to maximised its
employees contribution.
Our human capital
The average number of employees belonging to the Parent Company and consolidated companies at the close on
31 December 2021 was 10,072 employees. The corporate culture of the NH Hotel is also based on the
cornerstones of diversity, equality and inclusion. Therefore, employees are 133 different nationalities and 51%
of all staff were women.
Also, the average age of employees is 41.1 years old, and their average time with the company is 10.5 years. 
NH Hotel Group uses its Code of Conduct to formalise its commitment to promoting non-discrimination due to
the race, colour, nationality, social origin, age, gender, civil status, sexual orientation, ideology, political
opinions, religion or any other personal, physical or social condition of its professionals, along with equal
opportunities for all of them.
The policies and actions for recruiting, employing, training and internal promotion of employees are based on
criteria of ability, skills and professional merit., In 2021 2,936 new staff were recruited, of which 66% are
employees under 35 years old and 53% are women.
NH ROOM4 PLANET
NH Hotel Group is a company that is committed to the well-being of its guests and to efficient management of
the resources available in the environment the Group's hotels are in. The Company is aware of the effects of its
activity on the environment and works to prevent and anticipate possible environmental contingencies, as well
as to integrate sustainability into all its processes. It is constantly working on reducing their impact.
The Company's environmental strategy is channelled through NH ROOM4 Planet, which defines the roadmap to
comply with the commitments acquired to fight climate change and progress towards decarbonisation, efficient
management and responsible consumption of resources and a circular economy, the development of more
sustainable products, but also the involvement of employees, suppliers, partners and customers as key actors to
achieve this.
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Fight against climate change is a fundamental strategic value. In order to progress the definition of its climate
strategy, an analysis was made during the year to determine where the Company is in relation to the TCFD
(Task Force on Climate-Related Financial Disclosures) recommendations and what steps should be taken to be
in line with it in 2023.
NH Hotel Group hotels have and ISO 14001 environmental management system and an ISO 50001 energy
efficiency system, certified for accommodation, catering, meetings and events services. At the close of 2021,
47% of the hotels in Germany, Spain and Italy already had ISO 14001 - a total of 96 hotels - and/or ISO 50001
certification - 30 hotels. There are Group hotels that also have other environmental certifications, such as:
BREEAM, LEED, Green Key, Hoteles+Verdes. The aim is to have an increasingly large number of hotels with
globally recognised environmental certifications and approved by the Global Sustainable Tourism Council, the
most important body of reference.
As a demonstration of our environmental commitment, 163 hotels in the portfolio have obtained the Green
Leaders mark on TripAdvisor, with 46% of the Company's hotels having this recognition. In addition, during the
year 294 of the company's hotels achieved the environmental distinction on Booking and the entire portfolio got
the GreenStay from HRS. It is worth pointing out that, in September 2021, NH Hotel Group signed an alliance
with Bioscore for independent classification of the behaviour of all the hotels in the portfolio on six pillars
(emissions, energy, water, waste, catering and social responsibility).
These actions and commitments allow the NH Hotel Group to position itself as a sustainable and
environmentally friendly company, thereby increasing the value of its brands.
SHARES AND SHAREHOLDERS
NH Hotel Group, S.A. share capital at the end of 2021 comprised 435,745,670 fully subscribed and paid up
bearer shares with a par value of 2 euros each. All these shares carry identical voting and economic rights and
are traded on the Continuous Market of the Spanish Stock Exchanges.
According to the latest notifications received by the Company and the notices given to the National Securities
Market Commission before the end of every financial year, the most significant shareholdings at 31 December
2021 and 2020 were as follows:
2021
2020
Minor International Public Company Limited (“MINT”)
94.13%
94.13%
The aforementioned (indirect) shareholding of MINT in NH Hotel Group, S.A. is the result of the IPO made by
MHG Continental Holding (Singapore) Pte Ltd. on 11 June 2018 for 100% of the shares that were part of the
share capital of NH Hotel Group, S.A., the result of which was that MINT acquired, through its wholly owned
subsidiary MHG Continental Holding (Singapore) Pte. Ltd, shares representing 94.13% of the share capital of
NH Hotel Group, S.A.
The average share price of NH Hotel Group, S.A. in 2021 was 3.61 euros per share (3.58 euros in 2020). The
lowest share price of 2.82 euros per share (2.10 euros in October 2020) was recorded in December and the
highest share price of 4.35 euros per share in February (5.34 euros in January 2020). The market capitalisation
of the Group at the close of 2021 stood at 1,324.66 million euros.
At 31 December 2021, the Group had 96,246 own shares (all referring to the liquidity contract), compared to
103,947 own shares at 31 December 2020. The reduction in treasury shares in the period is wholly explained by
the liquidity contract operation.
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Liquidity contract for treasury shares management
On 10 April 2019, the NH Board of Directors entered into a liquidity contract to manage its treasury shares with
Banco Santander, S.A. The Contract became effective on 11 April 2019.
This contract is in accordance with the liquidity contract model in Circular 1/2017 of 26 April from the National
Securities Market Commission on liquidity contracts for the purpose of its acceptance as a market practice.
The total number of shares allocated to the securities account associated with the Liquidity Contract at 31
December 2021 is 96,246 shares and the current amount allocated to the cash account is 333,543 euros.
The Liquidity Contract was agreed upon by the Board of Directors at the proposal of the Proprietary Directors
on behalf of the shareholder Minor as a measure to encourage and favour the liquidity of the Company's shares
taking the current market conditions into account.
Average period for payment to suppliers
Below is the information required by Additional Provision Three of Law 15/2010 of 5 July and modified
according to the Resolution of 29 January 2016, of the Institute of Accounting and Auditing, on the information
to be incorporated in the record of annual financial statements relating to the average period for payment to
suppliers in commercial transactions of Spanish companies.
2021
2020
Days
Average period for payment to suppliers
96
82
Ratio of paid transactions
97
82
Ratio of transactions pending payment
80
96
Amount (thousands of euros)
Total payments made
271,179
194,915
Total payments pending
20,018
10,226
The above information on payments to suppliers of Spanish companies refer to those which by their nature are
trade creditors due to debts with suppliers of goods and services. The table includes, therefore, the "Commercial
Creditors and Other Accounts Payable" item in current liabilities of the consolidated balance sheet.
The average period for payment to suppliers has been calculated using the weighted average of the two ratios
explained below:
–Ratio of paid transactions: average payment period of transactions paid in each year weighted by the
amount of each transaction.
–Ratio of transactions pending payment: average period between the invoice date and the end of the year
weighted by the amount of each transaction.
The maximum period for payment to suppliers of the Company has been higher than the legal period stablished
of 60 days due to the impact of COVID-19 pandemic on hotel demand. This situation is remediable as long as
several measures are taken focused on temporary resizing of existing resources, such as renegotiation of rent
contracts and other different actions focused on minimizing COVID-19 impacts, which jointly with the
progressive recovery of hotel activity will contribute to meet the stablished legal ratio.
CAPITALISATION (at the end of each year in  millons of euros)
119
During 2021, 19,257,219 shares in NH Hotel Group, S.A. were traded on the Continuous Market. (24,706,896
shares in 2020), with an average daily share trading on the Continuous Market of 75,223 shares (96,511 shares
in 2020).
AVERAGE DAILY TRADING (in shares)
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EVOLUTION NH HOTEL GROUP  vs. IBEX 35
1 JANUARY 2017 - 31 DECEMBER 2021
FUTURE OUTLOOK
It is forecast that high inflation may continue for longer than expected and that the cuts in the supply chains and
high energy prices will persist in 2022. It is expected that inflation should decrease little by little as the
imbalance between supply and demand dissipate in 2022 and that the monetary policy of the large economies
responds.
The appearance of new strains of the virus causing COVID-19 may prolong the pandemic and once again pose
economic problems. In addition, disruptions to the supply chains, volatile energy prices and specific wages
pressures create huge uncertainty about the path of inflation and politics. As the monetary policy rates in
advanced economies rise, risks to financial stability may appear, as well as to capital flows, currencies and the
tax position of the economies of emerging and developing markets, particularly taking into account that debt
levels increased significantly during the last two years. On the other hand, other global risks may materialise
given that geopolitical tensions continue to be acute.
According the OMT’s last Group of Experts, the majority of tourism professionals (61%) see better prospects
for 2022. While 58% expect an upturn in 2022, above all in the third quarter, 42% only foresee a possible upturn
in 2023. A majority of experts (64%) now expect that international arrivals will not return to 2019 levels until
2024, or later, as against 45% in the September survey.
The OMT’s Confidence Index shows a slight drop in January-April 2022. A rapid, more generalised roll out of
vaccinations, followed by a significant lifting of travel restrictions, along with better coordination and clearer
information on travel protocols, are the main factors indicated by the experts for effective recovery of
international tourism.
The OMT scenarios show that international tourist arrivals may grow between 30% and 78% compared to 2021.
Nevertheless, these are percentages that are still 50% and 63% lower than the levels prior to the pandemic.
Non-financial Information Statement
The 2021 consolidated Non-Financial Information Statement, issued by the Board of Directors on 24 February
2022, contains all the non-financial information required by Law 11/2018 of 28 December 2018. This document
is presented as a separate report, is part of this Consolidated Management Report and is available on the
121
corporate website of the NH Group (https://www.nh-hoteles.es/corporate), within the section on Annual reports
included in financial information in the shareholders and investors section and as an annex to this document.
Annual Corporate Governance report
The Annual Corporate Governance report, which is a part of this consolidated management report, was prepared
according to the provisions of article 49.4 of the Commercial Code. In addition, the report will be available from
publication of these accounts on NH Group’s corporate web site (https://www.nh-hoteles.es/corporate/es) and
on the CNMV web site (www.cnmv.es).
Annual directors’ remuneration report
The annual directors’ remuneration report for 2021, prepared by the Board of Directors on 24 February 2022, is
presented as a separate report, forms a part of this Consolidated Management Report and is available as an
annex to this document as required by article 538 of the Royal Legislative Decree 1/2010 of 2 July 2010.
SUBSEQUENT EVENTS
The Company is planning to put the 2022-2027 Long-Term Incentive Plan (“Performance Cash Plan”) in place
in 2022. This grants a cash amount payable in the event of fulfilling the targets set for that purpose. The Plan is
explained in an annual report on listed public company directors’ remuneration, prepared by the Board of
Directors on 24 February 2021, which is presented as a separate report, forming part of the Management Report
in the Consolidated Annual Statements.
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NH HOTEL GROUP, S.A. and Subsidiary Companies
DECLARATION OF LIABILITY OF THE DIRECTORS FOR THE PURPOSES OF THE
PROVISIONS OF ARTICLE 118.2 OF ROYAL LEGISLATIVE DECREE 4/2015, octOBER
23, WHICH APPROVES THE CONSOLIDATED TEXT OF THE SECURITIES MARKET
LAW.
The Directors of NH HOTEL GROUP, SA, declare that, to the best of their knowledge, the
consolidated Annual Accounts and the consolidated Management Report, which includes the
Annual Corporate Governance Report, the Annual Report on the Remuneration of the Directors and
the State of Consolidated Non-Financial Information (which are presented by reference in a
separate document), formulated at the meeting of the Board of Directors held on February 24, 2022,
prepared in accordance with the applicable accounting principles, offer a true image of equity, of
the financial situation and results of NH HOTEL GROUP, SA, and of the companies included in
the consolidation taken as a whole and that the Management Report includes a faithful analysis of
the required information.
In compliance with the provisions of article 253 of the Consolidated Text of the Capital Companies
Law, the Directors of NH HOTEL GROUP, SA, proceed to sign the Annual Accounts and
Management Report, corresponding to the year ended December 31 of 2021 of NH HOTEL
GROUP, SA and Subsidiary Companies.
…………………………………………                                          …………………………………………
D. ALFREDO FERNÁNDEZ AGRAS                                                D. RAMÓN ARAGONÉS MARÍN
…………………………………………                                          …………………………………………
D. JOSE MARÍA CANTERO DE MONTES-JOVELLAR                      D. KOSIN KENNETH CHANTIKUL
…………………………………………         …………………………………………       
D. STEPHEN ANDREW CHOJNACKI                                                    D. WILLIAM ELLWOOD HEINECKE
…………………………………………                                              …………………………………………
D. FERNANDO LACADENA AZPEITIA                                             D. RUFINO PÉREZ FERNÁNDEZ
…………………………………………  
D. EMMANUEL JUDE DILLIPRAJ RAJAKARIER                                                 
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DILIGENCE issued by the Secretary of the Board of Directors, to record that the previous
Declaration of Responsibility has been signed by all the members of the Board of Directors in
accordance with the Annual Accounts corresponding to the 2021 financial year of NH HOTEL
GROUP, S.A. and Dependent Companies, which have been formulated at the Board of Directors
meeting held on February 24, 2022, including the stamping of the signature together with the
respective name and surname of the signing Director. It is hereby stated that Mr. Ramón Aragonés
Marín affixes his signature in the name and on behalf of the Directors Mr. William Ellwood
Heinecke, Mr. Emmanuel Jude Dillipraj Rajakarier, Mr. Kosin Chantikul and Mr. José María
Cantero de Montes-Jovellar.
Mr. William Ellwood Heinecke, Mr. Emmanuel Jude Dillipraj Rajakarier, Mr. Kosin Chantikul and
Mr. José María Cantero de Montes-Jovellar attended personally by videoconference, expressly
authorizing Mr. Ramón Aragonés Marín during the Board of Directors session to sign as many
documents as necessary in the framework of the preparation of the Annual Accounts.
I trust all of this.
Madrid, February 24, 2022.
Carlos Ulecia-Palacios
Secretary of the Board of Directors
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CONSOLIDATED STATEMENT OF
NON-FINANCIAL INFORMATION 2021
Sustainable Business Report
NH Room4 a better world
125
OUR PRESENCE IN THE WORLD 2021
ABOUT THE CONSOLIDATED STATEMENT OF NON-FINANCIAL INFORMATION
CONTENTS
SCOPE 
EUROPEAN UNION TAXONOMY
CHAIRMAN AND CEO’S MESSAGE
CHAIRMAN’S MESSAGE
CEO’S MESSAGE
COMPANY’S POST COVID MANAGEMENT
NH HOTEL GROUP BUSINESS MODEL
BREAKDOWN OF THE PORTFOLIO
KEY FIGURES
MILESTONES 2021
OUR VISION AND CULTURE
NH HOTEL GROUP STRATEGY
CORPORATE GOVERNANCE AND ETHICAL COMMITMENT
CORPORATE GOVERNANCE
SHAREHOLDER STRUCTURE
COMPLIANCE SYSTEM, ETHICS AND CONDUCT
PROTECTION OF HUMAN RIGHTS
RISK MANAGEMENT
NH ROOM4 SUSTAINABLE BUSINESS
NH ROOM4 SUSTAINABLE BUSINESS MODEL
MATERIALITY ANALYSIS
NH HOTEL GROUP AND THE 2030 AGENDA
NH ROOM4 RESPONSIBLE SHARED SUCCESS: CUSTOMERS
NH ROOM4 SHARED SUCCESS: RESPONSIBLE VALUE CHAIN
NH ROOM4 RESPONSIBLE SHARED SUCCESS: SUSTAINABLE ALLIANCES
NH ROOM4 PEOPLE: EMPLOYEES
NH ROOM4 PEOPLE: COMMUNITY
NH ROOM4 PLANET
AWARDS TO NH HOTEL GROUP IN 2021
PRINCIPLES GOVERNING THE PREPARATION OF CONSOLIDATED STATEMENT
OF NON-FINANCIAL INFORMATION
Appendix I: Table of Indicators
Appendix II: Table of contents Act 11/2018 on non-financial reporting and diversity
Appendix III: Index of GRI standard contents
Appendix IV: Independent Assurance Report
126
OUR PRESENCE IN THE WORLD 2021
353
HOTELS
30
COUNTRIES
55,063
ROOMS
11,584*
EMPLOYEES
35
MILLION
GUESTS
Andorra • Argentina • Austria • Belgium • Brazil • Chile • Colombia
Cuba • Czech Republic • Denmark • Ecuador • France • Germany • Haiti • Hungary
Ireland • Italy • Luxembourg • Mexico • Netherlands • Poland • Portugal • Romania • Slovakia • Spain •
Switzerland • Tunisia
United Kingdom • Uruguay • USA
Figures as of 12.31.2021
Including hotels operated under ownership, leasing, management agreements and franchise.
*Does not include franchise.
BU AMERICA
Argentina, Brazil, Chile, Colombia,
Cuba, Ecuador, Haiti,
Mexico and Uruguay
BUNE
Austria, Belgium, Czech Republic,
Denmark, Germany, Hungary,
Ireland, Luxembourg, Netherlands,
Poland, Rumania, Slovakia,
Switzerland, United Kingdom
BUSE
Andorra, France,
Italy, Portugal, Spain,
Tunisia and USA
55 hotels
126 hotels
172 hotels
7,375 rooms
23,830 rooms
23,858 rooms
9 countries
14 countries
7 countries
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
127
ABOUT THE CONSOLIDATED STATEMENT OF NON-
FINANCIAL INFORMATION
This Consolidated Statement of Non-Financial Information 2021 (hereinafter  NFIS or “the Report”) is
presented as a separate report and constitutes part of the Consolidated Directors’ Report 2021 of NH
Hotel Group. It deals extensively with the Company’s Responsible Business Strategy, NH ROOM4
Sustainable Business, concentrating in a single document:
•The Company’s response to the legal requirements of Act 11/2018, of December 28th, 2018,
concerning non-financial and diversity reporting, as well as EU directive 2017/C215/01 for
reporting its performance in relation to non-financial information.
•The Sustainable Business Report, which follows the standards of the Global Reporting Initiative 
(GRI).
The NFIS has been drawn up by the Board of Directors of NH Hotel Group on February 24th, 2022, and
was signed by all its members, with the specifications resulting from the Directors’ Statement of
Responsibility for the purposes of the provisions of article 118.2 of Royal Legislative Decree 4/2015, of
October 23rd, approving the Securities Market Act (Consolidating Act), recording the delegation by
certain Board members of other Board members to sign on their behalf.
This Report and the previous Sustainable Business Reports are published in digital format and are
available at www.nhhotelgroup.com
CONTENTS
The definition of the contents of the Report is based on matters that are relevant for the activity of NH
Hotel Group and its main stakeholders, based on the Materiality Analysis which is updated each year. The
Group has different systems for dialoguing with its stakeholders, which are a source of analysis in
defining the relevant content to be included in the report. The results of this communication allow
mechanisms to be kept active in order to identify needs, as well as aspects of major relevance to include
in the Report, and the monitoring of the commitments and success in dealing with the challenges
presented in the previous year.
To carry out the Materiality Analysis, the Company’s strategy and objectives, the NH ROOM4 strategy,
and material issues at sector level defined by the Sustainable Hospitality Alliance are taken into account,
as well as the main social and sustainability trends and the requirements of different reporting and
sustainability frameworks, such as the Global Reporting Initiative (GRI) and Act 11/2018 on Non-
Financial and Diversity Reporting, which responds to Directive 2014/95/EU of the European Parliament1.
The complete Materiality Analysis can be consulted in the corresponding section of this Report
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1 European Union. Directive 2014/95/EU of the European Parliament and of the Council, of October 22nd, 2014,
amending Directive 2013/34/EU as regards disclosure of non-financial and diversity information by certain large
undertakings and groups.
SCOPE
This Report sets out the sixteenth Annual Sustainable Business Report of NH Hotel Group. It includes the
Group’s activity and main results in 2021, including its performance in the economic, environmental and
social sphere.
The Report shows NH Hotel Group’s management of the impacts, both positive and negative, that the
Company generates, and its scope therefore contemplates two perimeters: consolidated scope (owned and
leased hotels) and corporate scope (hotels under ownership, management and lease). It therefore includes
information on all the hotels operated by the Company, in other words, hotels operated under ownership,
lease and management.
In the case of information referring to the workforce, full-time equivalent (FTE) figures are included for
all types of employees (except Outside Labour, Extra Labour and Trainees) considering hotels under
ownership, lease, and management based on the data in NH Hotel Group’s ERP SAP HCM management
system.
Where the scope of the information varies from the above criteria, this is indicated in a footnote.
Geographic presence of NH Hotel Group in 2021
Consolidated perimeter
(owned and leased hotels)
Corporate perimeter* (hotels
under ownership, lease and
management)
Hotels in the world
301
347
Countries in which there is activity
24
29
Rooms
47,682
54,578
Employees
10,071
11,584
*Does not include franchises
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EUROPEAN UNION TAXONOMY
EUROPEAN UNION TAXONOMY
Introduction
The European Green Deal is Europe's growth strategy that will improve the health and wellbeing of
citizens, make Europe climate neutral by 2050 and protect, conserve and enhance natural capital and
biodiversity.
The European Union has taken major steps to build a sustainable financial ecosystem. The EU Taxonomy
Regulation, Sustainable Finance Disclosure Regulation and the Benchmarks Regulation form the basis for
increasing transparency and providing tools that allow investors to determine which investment
opportunities are sustainable.
Regulation (EU) 2020/852 (Taxonomy Regulation), sets out the obligation for entities required to publish
non-financial information by virtue of Directive 2014/95/UE (NFRD) to include in their Consolidated
statements of non-financial information  on their environmental criteria, as set out in Annex I of the
Delegated Regulation of July 6, 2021. In particular:
▪The proportion of revenue coming from products or services related to economic activities that
are considered environmentally sustainable (turnover).
▪The proportion of total fixed assets  (CapEx).
▪The proportion of operating expenses related to assets or processes associated with economic
activities that are considered environmentally sustainable  (OpEx).
The aim of this regulation is to establish the criteria to determine whether an economic activity is
considered environmentally sustainable for the purposes of establishing the degree of environmental
sustainability of an investment.
For this purpose, NH Hotel Group has analysed all the activities in the taxonomy, among which it has
been possible to identify those that are linked to the Company: 
•Activity “7.2. Building’s renovations”.
•Activity “7.3. Installation, maintenance and repair of energy-efficient equipment”.
Revenue, CapEx and OpEx
NH Hotel Group has carried out the classification of its activities according to the criteria established by
the most recent version of the European taxonomy (Delegated Regulation (EU) 2021/2178 of the
Commission of July 6th, 2021) and therefore, none of the eligible activities generates revenue for the
company; as a result, the reference indicator related to turnover acquires a value of 0%. 
As for CapEx, 6.1% meets the established requisites in relation to climate change mitigation and
adaptation.
Finally, in relation to OpEx, it has been determined that the OpEx included in the taxonomy of these
activities is not material since it does not exceed 5% of the total 587,210m€, considering the overall
personnel and other operating expenses and being the taxonomic OpEx estimated at 27,196m€, as shown
in the table of non-capitalized expenses.
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Proportion of eligible and ineligible activities according to taxonomy in Revenue,
CapEx and OpEx
Proportion of eligible
economic activities (in %)
Proportion of eligible
economic activities (in
%)
Total (m€)
Revenue
0
100
746.484
Capital Expenditure (CapEx)
6.1
93.9
134.152
Operating Expenditure
(OpEx)
0
100
587.210
Breakdown by activity 
Proportion of total eligible
CapEx (in %)
Proportion of total CapEx
(in %)
7.2. Building renovation
81
4.9
7.3 Installation, maintenance and repair of
energy-efficient equipment 
19
1.2
Non-capitalised expenses 
Total (m€)
Proportion of total OpEx (in %)
Total non-capitalised expenses
587.210
100
Non-capitalised expenses included in the
Taxonomy (OpEx denominator)
27.196
4.6
NH Hotel Group's eligible activities, according to Art. 8 of the Taxonomy Regulation, are managed from
the corporate Buildings, Engineering and Maintenance department.
Eligible activities of NH Hotel Group
Activity description
Economic activity according to taxonomy 
Renovation of hotels, including civil construction
works for their adaptation, as well as improvement
of buildings’ envelopes or refurbishment and
remodeling of rooms
7.2 Renovation of existing buildings
Maintenance of boilers, refrigeration equipment,
replacement of pipes, ovens, batteries and/or
electrical appliances (washing machines,
refrigerators, dryers...)
7.3 Installation, maintenance and repair of energy-
efficient equipment
For the calculation of the aforementioned indicators, the numerator has been determined based on the
control and monitoring records of the 2021 investment budget of the Buildings, Engineering and
Maintenance department, and the execution thereof, following the same accounting criteria that govern
NH Hotel Group's financial accounting.
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For revenue: The key indicator referring to revenue is calculated as the proportion of income derived from
eligible activities (numerator) to total company revenue (denominator). These revenues correspond to
those recognized in accordance with International Accounting Standard (IAS) 1, paragraph 82(a), adopted
by Commission Regulation (EC) No. 1126/2008. The denominator of this key indicator is shown in Note
25.1: "Revenue" of NH Hotel Group's 2021 Consolidated Financial Statements.
For the calculation of the CapEx numerator, those activities that meet the eligible criteria according to the
taxonomy of the areas involved have been identified first, and the corresponding values have been
consolidated. Each eligible activity has only been computed for one area of the company, thus avoiding
double accounting of such investments, as indicated in the previous table "Eligible activities of NH Hotel
Group".
In the case of the denominator, additions to tangible and intangible assets, before amortization and
possible new valuations, including those resulting from revaluations and impairments, have been included
for the year 2021, excluding changes in reasonable value. Additions to tangible and intangible assets
resulting from business combinations, if any, would also have been included, covering costs that are
accounted for in accordance with IAS 16 - Property, Plant and Equipment, and IFRS 16 - Leases.
In accordance with our consolidated financial statements, total CapEx is shown in Note 7, Note 8 and
Note 10 of the Consolidated Financial Statements 2021.
For OpEx: This indicator is defined as the ratio of eligible taxonomic OpEx (numerator) to total
taxonomic OpEx (denominator). 
This denominator reduces the total operating expenses to non-capitalised direct costs that relate to
research and development, building renovation measures, short-term leases, maintenance and repairs, as
well as other direct expenses related to the day-to-day maintenance of property, plant and equipment by
NH Hotel Group or a third party to whom activities are outsourced and that are necessary to ensure the
continued and effective operation of these assets. 
On the other hand, the numerator of this indicator would contain the operating expenses included in the
denominator that would be allocated to eligible activities. This key indicator is included in Note 25.4 in
the maintenance and cleaning expenses line of NH Hotel Group's 2021 Consolidated Financial
Statements. 
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CHAIRMAN AND CEO’S MESSAGE
CHAIRMAN’S MESSAGE
Dear stakeholders:
In March 2020, when lockdown started because of the pandemic, I think that absolutely nobody could
imagine that two years later we would still be dealing with restrictions on account of a mitigated sixth
wave. Neither could anyone have expected that, in barely two years, several vaccines against the disease
would have been created, or that a considerable proportion of Spaniards would have already received our
booster dose. While the dimension of the health crisis has been the biggest in many decades, so too has
been the capacity to respond that we have shown as a truly interconnected global society. The solidarity,
hope and responsibility of so many millions of vaccinated individuals around the world have been good
news in one of the most severe and devastating health crises in our common world history.
The hotel sector has been one of the hardest hit by the pandemic. Overnight, a key sector for trade,
industry and cultural exchange between nations came to a complete standstill all over the world. We had
never experienced such a sudden and such a global crisis, not even in the two World Wars last century.
For the companies dedicated to this business, the outlook was practically apocalyptic. It did not matter
where each company came from or how much it had achieved by the end of 2019. The health crisis
crushed us all alike and forced us to pick ourselves up, reflect, prioritise and make the necessary decisions
to resist, keep going and try to reinvent ourselves. Without any continuity or the slightest reference, we
had to be reborn from intuition, assume the most adverse reality, and take very difficult decisions that
would keep us away from the brink and allow us to recover a certain capacity for reaction and survival
over time.
As an example, I would like to provide some numbers to help us gauge the seriousness of what happened.
According to recent official figures of the Tourism Satellite Account for Spain, drawn up by the National
Statistical Institute, in Spain tourist activity in 2020 fell to 61.4 billion euros, almost 58% less than the
154.7 billion obtained in 2019. In terms of GDP, the contribution made by tourism fell from 12.4% to
5.5%, almost seven percentage points less. If we look at forecast made in the Exceltur Tourism Prospects
for 2021, last  year’s activity will total around 87 billion euros, 41% more than 2020, but still 44% below
2019. There are some reasons for hope, such as the fact that in November 2021, international tourist
spending in Spain increased to 3.7 billion euros, only 25% below the 5 billion euros recorded in the same
month in  2019.
In the international sphere, the situation is extremely similar. According to the latest edition of the World
Tourism Barometer issued by the UN World Tourism Organization, revenues from international tourists
in 2021 could be close to 800 million dollars, a slight improvement compared to 2020, but less than half
the 1.7 trillion dollars recorded in 2019. Last year, the economic contribution made by tourism was
estimated at 1.9 trillion dollars in terms of direct tourist gross domestic product, well below the 3.5 trillion
dollars for the year before the pandemic. In this same report, the UNWTO warned that the safe
resumption of international tourism will continue to depend to a considerable extent on a coordinated
response by countries in terms of travel restrictions, harmonized health and safety protocols and effective
communications to help restore consumer confidence.
NH Hotel Group, supported at all times by Minor International, its leading shareholder, has performed
exemplarily in these two extremely complicated years. We owe this, first of all, to the efforts and
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commitment of the more than eleven thousand professionals in the Group’s corporate offices and more
than 350 hotels. All of them have managed to always adapt to the new health and technological standards,
learn and successfully apply the more than seven hundred health measures incorporated into the everyday
activity of the hotel business and, above all, assure the safety of the teams, suppliers and guests. While it
is always difficult to gain the trust of each guest, in these two years, ensuring everyone's safety,
conveying efficiency, being empathetic and regaining their trust has entailed an extraordinary dedication,
resolved with magnificent results and a moving sacrifice.
Maintaining the viability and the future of the business in these two years has also been an extremely
challenging task which the management team has overcome with rigour, discipline and clarity of purpose.
Preserving liquidity and reducing expenditure were the two major priorities. To achieve them, it has been
necessary to make decisions that were as painful as they were inevitable, and thanks to them, the
Company has managed to consolidate its position, emerge stronger from the crisis, and save as many jobs
as possible in the different countries where we operate. Throughout their history, companies leave a
legacy that makes them special and highlights their mission and their results. I am convinced that the
control and efforts of the NH Hotel Group management team in these two years will constitute one of the
most memorable and meritorious chapters in our company’s rich history.
From the Board of Directors, which I am honored to chair, we have tried to help the different teams, while
assuring good corporate governance and defending the legitimate interests of the different shareholders
and other stakeholders in our Group’s activity. There have been numerous initiatives and resolutions, both
of the Board and its different Committees. I am especially satisfied with the way in which the holistic
refinancing of NH Hotel Group has been managed and approved, including a capital increase and a bond
issue. This refinancing also made explicit Minor International’s firm commitment to NH Hotel Group by
granting a subordinated loan that was subsequently capitalised through the afore-mentioned capital
increase approved at the General Shareholders’ Meeting.
Finally, I would like to highlight two distinctions awarded to the Group. I am referring to our inclusion,
for the third consecutive year, in the Bloomberg Gender Equality Index for our commitment to gender
equality policies and the transparency of our performance as a listed company. We are the only Spanish
hotel company included in the index, which particularly values our feminine leadership and talent flow,
wage equality, inclusive culture, policies against sexual harassment, and our status as a brand committed
to women’s rights. We have also been recognised, for the second consecutive year, as one of the three
most sustainable leaders in the hotel sector according to the S&P Global ranking. These are important
distinctions because diversity, equality and sustainability will be decisive aspects when the hotel business
fully recovers. A time when, with the dedication and enthusiasm of our professionals, we aspire to
continue providing the best service to our customers and return their trust and maximum satisfaction in
each of their stays with us.
On behalf of the Board of Directors of NH Hotel Group, thank you.
Alfredo Fernández Agras
Chairman NH Hotel Group
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MENSAJE DEL CEO
Dear stakeholders:
Those of us at NH Hotel Group have every reason to be proud of our work in 2021. In just twelve months
we have deployed a wide range of management measures. In addition to the advances in digitalisation and
robotisation, which we had been applying since before the pandemic, we have added a very successful
cost-saving policy, which has been key to facing these two years of sanitary restrictions.
We also found ourselves in the situation of being the first hotel company to apply a redundancy plan in
Spain, at our central services. This was an especially painful measure, but it was completed in a clear
agreement with the trade unions and the employees voted in favour of it practically unanimously. It
brought stability at a very delicate time for business. Completing this process has allowed the Company to
minimise job losses. And we are confident that the recovery that is drawing nearer will enable us to return
to being net employers as soon as possible.
At the same time, we carried out a comprehensive restructuring and refinancing of corporate debt. We
received two injections of capital: one through the sale and long-term leaseback of the NH Collection
Barcelona Gran Hotel Calderón, and another with the capital increase led by our main shareholder, Minor
International. It is a known fact that between 2016 and 2019 NH Hotel Group carried out the greatest debt
reduction in its history, down to just 0.6 times EBITDA. 2019 was also the year in which we obtained the
highest net income in our history, more than 100 million euros in that year.
Just three months later, in March 2020, the pandemic reduced all these achievements to practically
nothing. But in reality, it did not. Having achieved them allowed us to face a devastating, sudden and very
deep crisis from a better position. With that prior support, in these two years we have managed to re-apply
the same method of debt containment, cash protection and sufficient liquidity. Time will tell whether or
not the record results achieved in 2019 have more merit than those achieved in 2021. I have been involved
in both, and personally I am even more satisfied with the latter. I will give you one reason: apart from the
dramatic effect of the pandemic on the accounts for the last two years, if we were efficient in 2019, we
were even more so in 2021.
Of course, the restructuring and refinancing of debt has been an essential milestone in strengthening our
corporate future. Every step taken in the past year has been significant. One was the 400 million euros
senior secured bond issue completed in June, maturing in July 2026 with an annual coupon of 4%. The
capital received was used to redeem the previous senior bond with a value of 357 million euros and
maturity in 2023, three years earlier than the current one. In parallel, we had already extended the two
credit lines activated. The first one, from the Instituto de Crédito Oficial, for 250 million euros. Also, the
Syndicated Credit Line (RCF) for 242 million euros. The maturity of the two was changed from 2023 to
2026, which has freed us from relevant debt maturities until four years from now, leaving us in an
extremely solid financial position to undertake the industry recovery.
Moreover, last summer we received the express support of Minor International, our main shareholder,
through a convertible loan completed through a capital increase for a total of 106 million euros. The
operation substantially reinforced the Company’s liquidity position. It also gave us the support of all our
shareholders. Minor exercised its rights and so did the minority shareholders, with their preferential
tranche being oversubscribed by 10.9. This was an important statement of confidence from our
shareholders. It also materialised at the height of summer, when the sector recovery data started to
consolidate and the way out of the crisis seemed more and more imminent. The steps made to improve
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liquidity did not stop there. On June 30th, our group signed a sale and leaseback deal with LaSalle
Investment Management on the NH Collection Barcelona Gran Hotel Calderón. This includes an
associated lease for an initial term of 20 years, with two extensions of 20 years up to a total of 60 years.
In 2021, revenues totaled 834 million euros, up 55% compared to the 540 million euros reported in 2020.
This evolution is explained by the recovery of business in the second half of the year, following the
flexibilization of restrictions in European countries. As a result of the improvement and strict cost control,
total net income was -132 million euros compared to -437 million euros in 2020. A highlight is the change
in trend since the end of the second quarter of 2021 with the lifting of restrictions in European countries.
This operational improvement, together with the efficiency measures implemented by the company, the
efforts to control costs and very selective investment, has made it possible to avoid cash drain in the
second half of 2021. In addition, as a result of the capital increase and asset rotation, gross borrowing fell
to 813 million euros at the end of the year, compared to 998 million euros a year earlier. In turn, the
Group’s liquidity has also increased, with available liquidity - considering cash, other liquid assets and
unused credit facilities - totaling 511 million euros in December 2021, compared to 346 million euros in
2020.
We are certain that the great efforts made in 2021 will bear fruit throughout 2022. During the restrictions
of these last two years, the sun and beach model prevailed, although an alternative urban model, with
much more quality and differentiation, has gradually been emerging, associated to emblematic cities and
which is starting to be a growing trend in both leisure and business travel. Hardly anybody now questions
the progressive shift by customers from the previous pattern, perhaps more massive and undifferentiated,
towards more qualitative options with stays that are possibly shorter, but more aspirational, in which
gastronomy will have more decision-making power and resorts and major urban hotels will be the leading
formats in the medium and long term. For NH, this is excellent news because the new tastes match the
hotel portfolio we have been defining in recent years almost down to the last millimetre.
As the recovery takes hold, we expect to be a very active player in a rising market. With our liquidity and
financial structure already well established, we are perfectly placed to take advantage of opportunities that
may arise. Many international funds and investors have taken positions in the hotel real estate market.
They need recognised operators capable of efficient management. We are one of the national and
international benchmarks in this field, we already manage many of these hotels and we intend to be even
more active in the future. In addition, between now and 2024, we are already planning to open 20 new
hotels and 3,400 rooms. These will also be the years of growth and consolidation of the Anantara brand in
Europe. It is set to be one of the most relevant and recognised brands in the medium term. We also have
significant development plans already in progress, both in the Nordic countries and in Central Europe, and
we are activating the cross-branding with Minor to increase our presence in Asia and the Middle East as
well.
However, we believe that to take advantage of these opportunities and achieve excellence in our
operations, we need to focus on the sustainability of our business. Therefore, as a member of the Spanish
Chapter of the United Nations Global Compact Network, NH is committed to continuing to show our
contribution to the SDGs (Sustainable Development Goals), focusing especially on those directly related
to our activity through the different pages of the Report.
We leave behind two particularly tough years, probably the most challenging in our company’s recent
history. We have adopted important management measures, applying greater cost control and extending
and improving our financing conditions. I am proud of both the results obtained and the opportunities that
these efforts will provide from this year onwards. But I must also underline that all these measures would
have been meaningless without the excellent performance of all our professionals. They are the ones who
have built our future, with two years of exemplary work in central services and in each of our hotels,
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always on the front line. Their success is also the success of our suppliers, shareholders and customers,
who have continued to place their trust in us. If we have come this far, I guarantee that it will be to
multiply the quality and distinction of our offer. Our objective is to keep getting better every day to
continue to deserve your trust.
Thank you very much,
Ramón Aragonés
CEO NH Hotel Group
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COMPANY’S POST COVID MANAGEMENT
The Company’s excellent performance in recent years (pre-covid) has been the result of a process of
profound transformation of the Group.
In the first phase of this transformation, which began in 2014, the strategic plan focused on brand
segmentation, portfolio optimisation, strong investments in repositioning and systems and a renewed
pricing strategy. This took NH Hotel Group to a second phase, starting in 2017, based on the Company’s
strengths and boosting the key levers of value creation in the business. This Plan set out as priorities
driving the Company’s revenues and increasing its efficiency, while taking advantage of its strengths for
new repositioning opportunities and organic expansion as an additional growth pathway. 
With the entry of Minor International as a shareholder, a new phase of opportunities opened up through
the creation of a global hotel platform with presence in five continents. Thus, a new era started in which
additional opportunities arose, such as:
▪The possibility of increasing the current customer base by attracting the growing Asian demand
to European markets
▪Economies of scale with commercial partners, travel agents and suppliers.
▪The capacity to use a wider range of brands in new geographies, in other words to take NH’s
brands to Minor’s geographies and vice versa. 
▪Access to the luxury segment with new rebranding opportunities and the opening and signing of
deals for new hotels in this segment. 
▪Promote our segment diversification strategy, integrating the resorts market into our growth
pillars.
▪Integration of the Tivoli operations in Europe under NH’s management.
▪Having the best teams, fostering talent exchange. 
The Group’s commercial strength and its flexible operational and financial structure have enabled it to
overcome the major challenges of the past few years.
Contingency Plan
At the beginning of the COVID-19 pandemic, hotel demand decreased due to lockdowns, travel
restrictions and social distancing, all of which affected mobility.
The gradual rollout of vaccines since early 2021 was the start of the turning point. This, together with the
progressive lifting of restrictions in some countries in Europe, made it possible to accelerate the reopening
of hotels. As a result, by the end of 2021 almost 90% of the hotels were open, compared to 60% at the
beginning of the same year.
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As a consequence of the exceptional circumstances occurring after the start of the global pandemic, the
Company implemented a number of different measures and plans to adapt the business and assure its
sustainability, with the aim of minimising costs, preserving liquidity to cover operational needs and
ensuring that the reactivation of the hotel activity would take place efficiently and based on the premise of
maximum guarantees regarding health and safety.
During the year, the following cost discipline and control measures continue to be implemented to ensure
that operating expenses are minimised and liquidity is preserved:
▪Personnel: The Group carried out adjustments, temporary suspensions of employment and reductions
in working hours and salary in hotels and central offices based on causes of force majeure or
production reasons. Some of these processes have continued in 2021. Additionally, a collective
dismissal process has been completed in Corporate Services in Spain as part of a global plan. More
information is provided in the Chapter NH ROOM4 People: Employees.
•Operational costs:
▪Negotiations with suppliers to reduce acquisition costs, seek alternative products with a lower
cost and obtain improvements in payment terms.
▪Suspension of non-priority third-party advisory services.
▪Significant reduction in marketing and advertising costs
▪Leases: The temporary reduction of fixed leases continued during the first half of 2021 and to a lesser
extent during the second half of the year after the initial recovery stages.
▪CapEx: Execution of CapEx was reduced by more than 50% in 2020 and in 2021 it continued to be
limited to around €36.8 million.
▪Reinforcing liquidity: the Company has proactively carried out a range of initiatives to reinforce the
structure of the Group’s capital during the year:
▪In May, a 100-million-euro investment by Minor International (94% shareholding) was
agreed, through a subordinated and unsecured loan, which was received in May and
capitalised in September 2021 through a capital increase process addressed at all shareholders.
This arrangement provided immediately liquidity and showcased the main shareholder’s
support towards recovery. This capital increase was approved at the Annual General Meeting
held on 30 June. Simultaneously to this capital increase, the Board launched the cash capital
increase under the same economic conditions and with pre-emptive subscription rights for the
other shareholders to avoid dilutive effects on the shareholdings.
▪Also in the month of May, with the aim of continuing to optimize the debt profile, the
maturity of the 250-million-euro syndicated ICO loan was extended from 2023 to 2026.
▪In June, NH Hotel Group successfully launched a guaranteed senior bond issue on the market
with a value of 400 million euros, maturing in July 2026. The funds obtained have been used
to redeem the senior bond for a value of 357 million euros maturing in 2023. The new issue,
which was significantly oversubscribed, has an annual coupon of 4%.
▪NH Hotel Group has also agreed an extension of its syndicated revolving credit facility (RCF)
of 242 million euros, the maturity of which changes from March 2023 to March 2026. The
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support shown by the financial institutions that participated in this financing should be noted,
with the extension of the waiver of the financial covenants throughout the year 2022.
▪On 30 June 2021, the sale & leaseback of the NH Collection Barcelona Gran Hotel Calderón
hotel was announced for 125.5 million euros with an associated 20-year lease agreement and
the option to exercise two additional extensions for NH Hotel Group for a further 20 years
each, for a total of 60 years.  With this transaction, the Company generated a net accounting
capital gain of 46.7 million euro.
These milestones achieved during 2021 reinforce the Company's capital structure and liquidity through a
solid financial base with no significant debt maturities until 2026. From this position, NH Hotel Group is
ready to face the imminent recovery of the sector from a better financial and capital structure standpoint.
In addition, it has enabled the Group to start reducing gross debt in 2021.
Feel Safe at NH
In 2021, NH Hotel Group has continued implementing “Feel Safe at NH”, the plan setting out measures
backed by experts (SGS) to deal with the health crisis caused by the SARS-CoV-2 coronavirus, which NH
Hotel Group designed and implemented in spring 2020 in all its hotels. To ensure the safety of guests and
employees, NH put a number of different initiatives into place through this plan and adapted almost 700
operational standards, completely redesigning the guest experience cycle.
In 2021, NH Hotel Group has adapted “Feel Safe at NH” in line with the evolution of the pandemic. In
fact, in the middle of 2021, as the health situation so permitted, certain pre-pandemic standards were
recovered, such as the buffet, or the equipping of rooms including minibar. These steps made it possible
to increase the level of quality and guest satisfaction, without compromising our safety levels. The other
measures such as signage, social distancing, use of masks, capacity control (according to local
regulations), etc. remain in force, assuring correct compliance with health and safety measures for our
guests, employees and partners.
This year has also seen the implementation of measures aimed at improving the quality of air in the
interior through the installation air purification systems (using HEPA filters) and monitoring CO2 levels
in some of our hotels and workplaces. Scientific evidence has shown that the main route of virus
transmission is by aerosols, so it is critical to ensure adequate levels of ventilation and air quality in our
buildings.
In 2021, the Committee to manage the risk of COVID-19 has continued to operate, making the necessary
adaptations and modifications to the Contingency Plan and the “Feel Safe at NH” protocols in line with
the evolution of the pandemic.
The NH Hotel Group Joint Prevention Services has continued to provide the necessary advice to all GMs
and personnel of NH Hotel Group to ensure correct implementation of the health measures, and has taken
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responsibility for managing all the cases of COVID recorded among employees, guests and partners
(record of cases, identification of close contacts, health Authorities notification, establishment of
corrective measures where required, etc.).
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NH HOTEL GROUP BUSINESS MODEL
NH Hotel Group is a consolidated multinational operator and one of the leading urban hotel chains in the
world. At the end of 2021, the Group was present in 30 countries, operating 353 hotels and 55,063 rooms
in four continents (Europe, North America, South America and Africa).
The centralised business model allows NH Hotel Group to offer its guests an excellent service in the
various hotels in the different regions and geographical areas where it does business.
The corporate head office and regional offices offer the hotels a wide range of functions such as sales,
revenue management, booking, marketing, human resources, financial management and systems
development.
This flexible operational and financial structure has allowed the Group to overcome the significant
challenges of 2021, despite the low level of demand. Although the challenges continue in the first few
months of 2022, the Group will benefit from the recovery of brand awareness, excellent locations and
strong market positioning once the recovery in Europe is underway in the medium term.
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BREAKDOWN OF THE PORTFOLIO
TOTAL
OWNED
LEASE
MANAGEMENT
FRANCHISE
Hotels
Rooms
Hotels
Rooms
Hotels
Rooms
Hotels
Rooms
Hotels
Rooms
NH Hotel Group
353
55,063
72
11,712
227
35,970
46
6,896
6
485
AMERICAS BU
55
7,375
21
2,844
21
2,650
12
1,881
0
0
Argentina
15
2,144
12
1,524
-
-
3
620
 -
 -
Brazil
1
178
-
-
1
178
-
-
 -
 -
Chile
5
584
4
499
-
-
1
85
 -
 -
Colombia
13
1,355
-
-
13
1,355
-
-
 -
 -
Cuba
2
251
-
-
-
-
2
251
 -
 -
Ecuador
1
124
-
-
1
124
-
-
 -
 -
Haiti
1
72
-
-
-
-
1
72
 -
 -
Mexico
16
2,531
4
685
6
993
5
853
 -
 -
Uruguay
1
136
1
136
-
-
-
-
 -
 -
NORTHERN
EUROPE BU
126
23,830
25
4,986
94
17,412
6
1,339
1
93
Germany
55
10,187
5
1,000
50
9,187
-
-
-
-
Austria
7
1,340
-
-
7
1,340
-
-
-
-
Belgium
13
2,271
7
1,068
6
1,203
-
-
-
-
Denmark
1
394
-
-
1
394
-
-
-
-
Slovakia
1
117
-
-
-
-
1
117
-
-
Netherlands
34
7,223
12
2,770
21
4,002
1
451
-
-
Hungary
3
483
-
-
3
483
-
-
-
-
Ireland
1
187
-
-
1
187
-
-
-
-
Luxemburg
1
148
1
148
-
-
-
-
-
-
Poland
1
93
-
-
-
-
-
-
1
93
United Kingdom
2
311
-
-
1
121
1
190
-
-
Czech Republic
4
733
-
-
1
152
3
581
-
-
Romania
1
83
-
-
1
83
-
-
-
-
Switzerland
2
260
-
-
2
260
-
-
-
-
SOUTHERN
EUROPE BU
172
23,858
26
3,882
112
15,908
28
3,676
5
392
Andorra
1
60
1
60
-
-
Spain
92
1,371
12
1,722
64
8,376
10
881
5
392
United States
1
288
1
288
-
-
-
-
-
-
France
5
871
-
-
4
721
1
150
-
-
Italy
56
8,422
13
1,872
39
5,957
4
593
-
-
Portugal
16
2,753
-
-
5
854
11
1,899
-
-
Tunisia
1
93
-
-
-
-
1
93
-
-
TOTAL EUROPE
298
47,688
51
8,868
206
33,320
34
5,015
6
485
Figures as of December 31st, 2021.
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KEY FIGURES
Global economic and tourism context
During 2021, as a result of the start of the recovery following the economic crisis generated by the
COVID-19 pandemic, the world economy grew by +5.9% compared to a decrease of -3.1% the previous
year2.
Growth in GDP in 2021 was in line with expectations, reflected the ongoing adaptations of economic
activity to the pandemic and the associated restrictions, as well as the continued support of institutions in
many countries.
Although the recovery continues, it weakened at times throughout the year, hampered by the increase in
infections caused by new variants and by interruptions in supply chains. At the end of the year, as a result
of the omicron variant, many countries reintroduced partial lockdowns, impacting the recovery in the
global economy.
The four countries that make up the bulk of the Group’s sales and results show growth rates in 2021:
Spain (+4.9% in 2021 vs. -10.8% in 2020), The Netherlands (+4.5% in 2021 vs. -3.8% in 2020), Germany
(+2.7% in 2021 vs. -4.6% in 2020) and Italy (+6.2% in 2021 vs. -8.9% in 2020). On the other hand,
growth in Latin America is expected to be +6.8% in 2021 (vs. -6.9% in 2020), as all its economies have
continued to suffer the consequences generated by COVID-19.
For the world economy, 2022 begins with some uncertainty in the short term. As the new omicron variant
of COVID-19 progresses, countries have once again imposed restrictions on mobility. As a result of the
increase in energy prices and disruption in supply, inflation is higher and more widespread than
anticipated. Furthermore, the unexpected slowness of the recovery in private consumption has limited the
prospects for growth.
Accordingly, the estimate for growth in worldwide economic activity in 2022 is +4.4% (+5.9% in 2021
vs. -3.1% in 2020). More specifically, in the Eurozone growth is forecast at +3.9% in 2022 (+5.2% in
2021 vs. -6.4% in 2020).
Worldwide tourism saw an increase of 4% in 2021, compared to 2020. However, international tourist
arrivals remained 72% below the figures for 2019, according to the preliminary estimates of the UNWTO.
These are figures that follow on from 2020, the worst year in the annals of tourism.
The rate of recovery continues to be slow and uneven in the different regions of the world, due to the
different degrees of mobility restrictions, vaccination rates and consumer confidence. Europe and the
Americas recorded an improvement in 2021 compared to 2020 (+19% and +17% respectively), but both
are still 63% below pre-pandemic levels. By sub-region, Southern Mediterranean Europe (+57%) and
Central and Eastern Europe (+18%), Central America (+54%) and North America (+17%) also exceeded
2020 levels.
The first issue of the UNWTO Barometer in 2022 shows that the increase in vaccination rates, combined
with the fall in travel restrictions due to greater cross-border coordination and new protocols, have helped
to release pent-up demand. International tourism showed a moderate increase in the second half of 2021,
with arrivals for the six months 62% below pre-pandemic figures.
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2 Data and estimates of the FMI “World Economic Outlook” January 2022.
The recent increase in COVID-19 cases and the omicron variant are going to disrupt recovery and affect
confidence until the beginning of 2022, as some countries reintroduce travel prohibitions and restrictions
for certain markets. At the same time, vaccine rollout continues to be unequal. A difficult economic
environment could exercise additional pressure on the effective recovery of international tourism, with the
rise in oil prices, the increase in inflation, the possible rise in interest rates, high volumes of debt and the
continuous interruption of supply chains. However, the recovery of tourism that is taking place in many
markets, especially in Europe and the Americas, together with widespread rollout of the vaccine and a
significant coordinated lifting of restrictions on travel, could help to restore consumer confidence and
accelerate the recovery of international tourism in 2022.
While international tourism recovers, domestic tourism continues to boost the sector’s recovery in a
growing number of destinations, especially those that have large internal markets. According to the
experts, domestic tourism and trips close to home will continue to shape tourism in 2022.
Evolution of results
Revenues in 2021 totaled 746.5 million euros, an increase of 39.2% (+210.3 million euros). Profit for the
year attributable to the Parent Company amounted to -133.7 million euros compared to -437.2 million
euros in 2020. This increase is explained by the increase in activity following the impact of COVID-19
during the financial year 2021.
With regards to the gross debt situation in this financial year, it decreased from EUR 998.1 million in
December 2020 to 813.1 million euros in December 2021. The cash and other liquid assets position as of
31 December 2021 amounts to 243.9 million euros (31 December 2020: 320.9 million euros). This
liquidity is supplemented by the syndicated credit line in the amount of 242.0 million euros (fully drawn
down at year-end 2020) and credit lines at year-end 2021 in the amount of 25.0 million euros, compared
to 25.0 million euros at 31 December 2020.
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MILESTONES 2021
JANUARY
▪Bloomberg Gender & Equality Index
In January 2021, NH Hotel Group is included for the second consecutive year in the Bloomberg
General Equality Index 2021, the only Spanish hotel chain in the 325 companies included in the
index.
▪Recognition in the MERCO Responsibility and Corporate Governance ranking
NH Hotel Group holds its second-place position within the hotel industry in the MERCO
Responsibility and Corporate Governance ranking.
MARCH
•Booking.Com Traveler Review Awards 2021
NH Hotel Group obtaines a score of 8.4 in the global ranking. In this past year, with so many
restrictions and such limited opportunities to travel, this award recognises the effort that our hotels
have made to offer extraordinary hospitality and for our guests to get the most out of their trips and
to enjoy the NH Experience.
APRIL
•Global Hotel Alliance (GHA) Loyalty Programme:
In April 2021, NH Hotel Group announces that it was joining Global Hotel Alliance (GHA),
operator of the prize-winning multi-brand Discovery hotel loyalty programme. As part of the
agreement, NH Rewards will merge with GHA’s Discovery programme in early 2022, becoming
one of the ten biggest loyalty programmes in the hotel sector.
•Opening of the 1st NH hotel in Hannover:
On Monday, April 12th, the Company opens its first NH hotel in Hannover. It is located in the
centre of the city, and within easy walking distance of all the key visitor attractions. It is also close to
the traditional Klagesmarkt, a weekly market where local traders sell fresh produce, local specialties
and crafts.  
MAY
▪SMART Tabletsin reception:
With the aim of continuing to be at the forefront of innovation and offer its guests the best services,
NH Hotel Group presents Smart Tablet in Reception, a new proposal that reduces physical contact
and waiting times at the hotel’s front desk and improves the guest’s experience by digitalising all the
phases of the check-in and check-out processes.
•NH Hotel Group joins 'TOO GOOD TO GO' to combat food waste in Spain:
NH Hotel Group consolidates its alliance with the Too Good To Go app to combat food waste in its
hotels in Spain. In this way, the Company continues to show its commitment to sustainability with
the implementation of practices that contribute in this case a reduction of food waste and the
conservation of the environment.
JUNE
▪NH + Business Programme:
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NH+ Business Programme is added to the innovative proposals aimed at companies and professional
travellers that NH Hotel Group offers with the aim of adapting to their business needs and boosting
business trips.
▪Launch of the NH Hotels brand in the Middle East:
NH Hotels, the Company’s brand of urban hotels for leisure and business, will debut in Middle East
with the opening of the hotel NH Dubai The Palm. The 533-room newly-built hotel, which is
currently at the final stages of development, will open its doors in December and will be managed by
Minor International.
▪Opening of the new NH Collection Madison Avenue:
NH returns to the Big Apple! We are proud to announce that our NH Collection brand is now part of
the city of New York. This completely refurbished hotel on Madison Avenue has 288 rooms, some
of them offering magnificent views of the Empire State Building.
JULY
▪New nhow Brussels Bloom:
The nhow brand expands with the launch of its 7th hotel; an unconventional hotel experience with a
different artistic expression on each floor, including one designed by London artist Jessica Thacker.
▪NH Hotels enters the top 20 of the world’s most valuable hotel brands in the brand finance
ranking:
Brand Finance evaluates the relative strength of brands, based on factors such as investment in
marketing, customer perception, employee satisfaction and corporate reputation. In the strength
ranking published this year, NH moves up one position to fourth place. 
AUGUST
•Opening of the NH Collection Murano Villa:
From a 16th-century monastery to a glass factory and now an extraordinary NH Collection hotel...
different realities that share a common factor: people.
SEPTEMBER
•NH Hotel Group opens its first 5-star hotel in Copenhagen:
On September 1st, NH Collection Copenhagen official opened its doors. This five-star hotel, located
next to the waters of the bustling Christianshavn, is key for the Company, as it is NH Hotel Group’s
first hotel in Denmark. The NH Collection Copenhagen has a high level of sustainability: green
sedum roof, use of seawater to cool the building, smart lighting and interior climate control, and
selection of sustainable materials.
OCTOBER
•NH Hotel Group partners with Bioscore to rate the sustainability level of its hotels:
NH Hotel Group and Bioscore sign a global alliance to rate the sustainability of its more than 350
hotels throughout the world. Thanks to this agreement, NH goes a step further in its commitment to
sustainability, a strategic value of the Company. Thanks to  Bioscore’s technology, all NH
accommodations can know their sustainability level and make it visible to end-users. NH Hotel
Group hotels will be able to include their Bioscore ratings in their sales channels, highlighting their
commitment to sustainability and differentiating themselves in the eyes of consumers that use the
Bioscore stamp as a new search criterion when booking accommodation.
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•NH Hotel Group launches NHPRO.com:
In its effort to help professionals and offer agile, flexible and efficient solutions, NH Hotel Group
has launched NH PRO, an exclusive online platform that centralises all administrative tasks in a
single place, offering greater facilities to agencies, companies and event organisers. 
It is a unique and exclusive digital space that offers the possibility of having personalised solutions
when carrying out any management, with the aim of simplifying and facilitating the administrative
tasks of professionals, providing them with new functionalities to develop their business, and
offering them all the experience of more than 40 years of the Company in the organisation of
business trips and planning of MICE events.
•Dabiz Muñoz debuts in Barcelona with the opening of GoXO at the NH Collection Constanza:
With the ‘enlightened Goxism’ concept, Dabiz Muñoz GoXO Barcelona is home-made haute cuisine
that was made to be eaten at home and which can now be enjoyed away from home.
This venue, which opened on October 6th at the NH Collection Constanza, has an interior dining-
room and terrace, but being a result of Dabiz’s defiant way of understanding gastronomy, it could
not just be another restaurant.
NOVEMBER:
•NH Hotel Group, one of the most sustainable hotel chains in the world:
NH Hotel Group has been recognised by S&P Global, the prestigious sustainability investment
rating specialist, as one of the TOP 3 most sustainable companies in the world within its sector. This
recognition is a testament to our sustainability leadership in the industry and confirms the ambition
shared with Minor International, a member of the Dow Jones Sustainability Index, which tracks the
economic, social and environmental performance of leading sustainability companies worldwide.
•Basic sustainability framework accessible to all the hotels in the world
NH Hotel Group, together with other leader hotel companies, has launched an initiative to establish a
common definition of hotel sustainability to boost responsible travel and tourism.
DECEMBER:
•Launch of new amenities:
NH Hotel Group is firmly committed to sustainability and works to minimise its impact on the
environment with the aim of leading the industry in sustainable excellence. The new amenities not
only comply with European regulations, but go a step further and are adapted to market and
consumer trends by offering a product that respects the environment, with the EU Ecolabel..
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OUR VISION AND CULTURE
Our vision
One day, whenever anyone contemplates a trip to a city
for an overnight stay or meeting, for business or pleasure,
they will always ask themselves: “Is there an NH Hotel at
my destination?”
NH Hotel Group places its focus on the guest; they are at the centre of all decisions. This approach allows
us to evolve towards a vision oriented towards a culture of service, attention to detail at all times and
corporate values that promote sustainability, innovation and responsibility, based on people.
NH Hotel Group wants to be consumers’ chosen destination, offering them memorable experiences that
exceed their expectations and making them feel special. This vision, which is shared by all the people
who make up the Company, serves as a performance and commitment guide, while at the same time
seeking to make NH Hotel Group the best option for investors and owners who wish to grow with us, our
global and flexible proposal, highly motivated and proud teams, efficient management tools and unique
solutions. To maximise the return for shareholders who have placed their trust in NH Hotel Group, the
Company offers its investors the best management opportunities as a leading operator in both the urban
and business segment.
Our culture
The NH Hotel Group culture, inspired on its vision and a clear commitment to customer service, is what
has set the Group apart since it started operating in the industry.
The alignment of the Company’s culture with its strategy is key for sustainable growth. This culture has
allowed the Company to evolve from a management model to a leadership one that incorporates the
beliefs that guide the day-to-day activities of all employees, and which are:
1.We are obsessed with delivering memorable experiences
2. We are proud to serve
3. We strive to be the best, even if we are not the biggest
4. We are all responsible for our results
5. We care for our people. Our people care for our guests
6. We are active in the communities where we live
7. We are young minded
8. We enjoy what we do… and we do all this with a smile!
As a reflection of our Company values…
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NH COLLECTION MADRID PALACIO DE ARANJUEZ
The team at the NH Collection Madrid Palacio de Aranjuez discovered that a young guest was a keen
collector of hotel swipe cards. They managed to find the card she was missing and placed it in her
room with a story that told the tale of a duck’s journey in Aranjuez.
The girl’s mother afterwards sent them a letter of gratitude thanking them for their kindness and
consideration. Thanks, team, for making the invisible visible!
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NH HOTEL GROUP STRATEGY
COVID-19 has caused a drastic fall in demand linked to mobility restriction measures, which has led to a
focus on efficiency.
Despite the positive effect of vaccination for the recovery of the hotel activity, there is a degree of
uncertainty concerning restrictions to mobility at international level. The lifting and harmonization of
restrictions to international mobility beyond the European Union is a key factor for the recovery of the
hotel sector. The economic recovery in Europe will be key to recover pre-pandemic employment and
consumption levels. The increase in the price of supplies and operating costs – most notably labour costs,
energy costs and all CPI-linked costs, may play an important role in the profitability of hotel businesses.
Size will be a decisive factor in the recovery as economies of scale allow for greater efficiency in
operational management. Fragmentation of the hotel sector in Europe continues to be high and therefore
opportunities will arise during the recovery phase for the concentration of the sector to move faster
towards more efficient and sustainable business and management models with greater economies of scale.
Minor Hotels and NH Hotel Group have integrated their commercial brands under a single corporate
umbrella present in more than 50 countries around the world. Accordingly, a portfolio of more than 500
hotels has been organized under eight brands: Anantara, Avani, Elewana, Oaks, NH Hotels, NH
Collection, nhow and Tivoli, completing a wide and diverse range of hotels connected to the needs and
wishes of global travellers. Both groups currently share their knowledge base and experience in the sector
with the aim of materializing short-term opportunities, leveraging the complementary nature of their hotel
portfolios by defining a global commercial strategy, implementing economies of scale with a broader
customer base, exploring ways to develop for all the brands across different geographies and with access
to a shared talent base. With the entrance of Minor as shareholder at the end of 2018, a new phase of
opportunities was opened through the creation of a global hotel platform with presence in six continents.
In 2022, once the Company has greater visibility of the recovery of demand, a long-term strategic
planning process will be undertaken. The Company’s excellent performance in recent years (pre-covid)
has been the result of a process of profound transformation of the Group.
In the first phase of this transformation, which began in 2014, the strategic plan focused on brand
segmentation, portfolio optimisation, strong investments in repositioning and systems and a renewed
pricing strategy. This took NH Hotel Group to a second phase, starting in 2017, based on the Company’s
strengths and boosting the key levers of value creation in the business.
This Plan set out as priorities boosting the Company’s revenues, increasing its efficiency, while taking
advantage of its strengths for new repositioning opportunities and organic expansion as an additional
growth pathway.
Business traveller habits may be affected in the short and medium term, which means fewer trips for
work-related reasons in light of the gradual adoption of digital solutions and hybrid arrangements, which
are determining the evolution of certain segments of business travel.
During the first part of 2021, with the aim of adapting to the new trends in business travel, the Group
launched a number of initiatives:
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▪Extended Stay, with discounts of up to 35% for stays of more than 7 days to work away from
home during an extended period.
▪Smart Spaces, a new B2B proposal with exclusive spaces to work and organise small business
meetings, using all the benefits of our hotels.
▪Hybrid Meetings, to boost the value of events by reaching a larger audience in different
destinations combining in-person and virtual participants.
▪NH+, a new approach of the corporate segment towards SMEs which are the first to resume their
activity.
Digitalisation will be key in the evolution of the sector. Through technology and digitalisation, guests’
experience is enhanced and efficiency is increased. The digital component will be key to respond to
travellers’ safety needs and experience. Technology should be a facilitator that complements the work of
our employees, freeing them from administrative tasks so that they can offer a more personalised attention
to guests.
It should be noted that NH Hotel Group continues to be at the forefront of innovation. The Group’s digital
transformation has brought efficiency to processes and systems, increased its capacity for differentiation
from the competition, and continued to improve the Company’s basic processes. In this regard, one of the
great achievements has been centralising all properties and functions in a single integrated system. This
allows NH Hotel Group to have a totally integrated digital platform: NH Digital Core Platform. A
pioneering technological solution in the sector which has enabled us to integrate the systems of all the
Group’s hotels and has become the basis on which NH Hotel Group can expand its knowledge of guests,
maximise efficiency and innovate on a large scale in all its value areas.
For the first time, hotel companies have encountered difficulties in finding workers, which suggests that
the sector must manage to attract talent again through attractive career plans that boost training and work-
life balance.
KEY STRATEGIC INITIATIVES IN 2021
1.NH HOTEL GROUP CONSOLIDATES ITS STRATEGIC COMMITMENT TO THE
LUXURY SEGMENT
To grow in this high-end brand segment, we will leverage the Anantara brand (6 hotels in operation and
one scheduled to open in 2022) and NH Collection (89 hotels in operation and 6 openings scheduled)
seeking growth opportunities through strategic alliances with new hotel investors that are seeking to take
advantage of the situation of financial weakness of small hotel chains. The incorporation of Boscolo, an
Italian luxury company, has allowed us to bring this objective forward in 2020 and 2021 and serve as a
lever to continue growing in this segment.
The crisis is forcing many small companies to sell. They will be taken over by funds, which in turn seek
reliable managers they are familiar with and know to be specialists in certain types of hotels, and this is
where NH is going to have an important opportunity in the future.
2. THE ORGANIZATIONAL MODEL EVOLUTION
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The efficiency plans undertaken as a result of the exceptional circumstances following the onset of the
global pandemic will be preserved in order to continue to ensure business profitability and sustainability,
minimising costs and preserving liquidity. Always under the premise of maximum health and safety
guarantees.
NH Hotel Group and its talent will be transformed by focusing on business and service delivery, thus
achieving greater efficiency and profitability.
3. EXPANSION AND PORTFOLIO OPTIMISATION PLAN
NH Hotel Group highlights its position of financial strength, something that makes it face the recovery in
2022 with optimism. Our ambition as a Group is to continue to grow and to further strengthen our
position in tourist destinations and our leadership in the urban sector.
During this financial year, NH Hotel Group has opened three new hotels, in Murano, Hannover and
Copenhagen, the latter allowing the Company to enter Denmark for the first time, with a total of 589
rooms.
Hotels opened between January 1st and December 31st, 2021
HOTEL
Country
City
Category
Rooms
NH Collection Copenhagen
Denmark
Copenhagen
*****
394
NH Collection Murano Villa
Italy
Murano
****
104
NH Hannover
Germany
Hannover
****
91
Total habitaciones
589
Evolution of the number of openings and incorporations
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Looking ahead to 2022, the Company's planned openings will boost the presence of its brands in Europe,
Asia and Latin America, and reinforce its position in the luxury segment.
The ten properties currently confirmed belong to the NH Collection (3), nhow (1) and NH Hotels (6)
brands and reinforce the Company's offer in Italy, Germany, Colombia, Argentina, China, United Arab
Emirates, Qatar and Chile.
4. COMMERCIAL EVOLUTION MODEL: BOOSTING BUSINESS ∞
The commercial strategy, based on the Customer Centric philosophy, is built on experience,
specialisation and the close relationship that has been generated with customers over the years, to offer a
service of the highest quality. With this the Company will manage to improve the capacity to evaluate the
actual opportunity cost at each time, impacting the Company’s global strategy and the acceleration of its
growth.
Since 2018 projects have been led for the Company’s commercial optimisation and development through
the digitalisation of processes and new business approaches such as the acquisition and loyalty of B2B
customers which have represented an important new demand channel. In line with this, NH Hotel Group
continues with its digital transformation project in the B2B area, with the aim of improving profitability
and generating additional demand.
Boosting Business is an opportunity to accelerate the Company’s business capacity which will guide the
evolution for adaptation towards both future and present customers. It is focused on creating new digital
tools, boosting growth and strengthening the connection with customers. Adapting the service to the
digital era to create new processes, ways of working and identifying development opportunities will make
it possible to improve efficiency and offer a much more personalised and quality experience in line with
the new needs of customers.
“For NH Hotel Group, being in the right place
at the right time is key”
The creation of an optimal model that will allow for the development of synergies (cross-selling) with
Minor Hotels to develop more intersecting action plans, adapted to each market, drives the growth of NH
Hotel Group in both new and traditional markets, increasing demand and reducing seasonality.
Thus, the cohesion between the service culture that characterises NH Hotel Group and the shift towards
digitalisation increases the capacity to identify new opportunities and drive growth as professionals, as
leaders and as an organization.
From the start of the pandemic, we have analysed the different scenarios of government and/or local
restrictions in the different countries in which NH Hotel Group operates, monitoring their evolution and
adapting constantly to the timelines or phases of the restrictions.
Our main goal at all times has been to maintain flexibility both in individual and group bookings,
adapting to the circumstances of force majeure in each country.
5. TRANSFORMATION PLAN
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NH Hotel Group continues to believe in innovation and in 2021, despite being a year of great uncertainty,
it has maintained the Company’s Digital Transformation Project as one of the initiatives of the Strategic
Plan to bring efficiency to processes and systems, increase the capacity of differentiation compared to
competitors and customer perception, and continue improving the Company’s basic processes to align
teams, procedures and systems.
The foundation of the Company’s Digital Transformation is the “NH Digital Core Platform”. A
pioneering technological solution in the sector that has made it possible to integrate the systems of all the
Group’s hotels. It is the foundation on which NH Hotel Group can extend its knowledge of customers,
maximise its efficiency and innovate on a large scale in all its areas of value.
Building on this technological foundation, in 2021, despite the uncertainty and limitations faced, we have
continued to develop processes and functionalities that have increased the safety of our employees and
guests. The response of our technological base has been assured, allowing access to and the correct
performance of our systems under both remote and on-site working arrangements.
The most important aspects to highlight in 2021 are:
•Integrated data model that generates total flexibility in obtaining the necessary information to
make decisions, such as the advisability of opening or closing hotels or the real demand of all
our properties. 
•The enhancement of the experience of guests and employees in the current global setting, as it
allows us to utilize operational data and to develop and integrate new tools in a quick and
straightforward way. 
At NH Hotel Group we consider digitalisation to be a key tool in order to offer an extraordinary
experience, but always as a complement to the work of our employees who, proud to serve, are those who
really make a difference. They are the soul of the Company and digitalisation is a facilitator; and the fact
that they go hand in hand is what guarantees the success of our business model. 
Significant projects in 2021
1.Mobile Guest Service
Digitalisation of hotel information and services on a Progressive Web App (PWA) that can be
accessed from any of our guets’s devices (cell phone, tablet, laptop), offering them the
possibility of having all the information on the hotel on their cell phone: from information on the
hotel’s facilities and hours, to the possibility of ordering room service or booking a table in the
restaurant, requesting additional amenities, etc. An initiative that in addition to supporting the
Feel Safe at NH plan by eliminating interactions and guaranteeing information during their stay,
generates benefits in terms of sustainability by digitalising all the information.
In 2021 the rollout of the solution in all the Company’s hotels was completed, and we have
started to analyse the integration of some of the processes with our Hotel Management System
with a view to improving our guests’ experience and internal efficiency.
2.Housekeeping Mobility App
NH Hotel Group has continued to implement and improve a Housekeeping app that optimises
management of the department as well as the check-in process. As soon as a room is clean and
ready, the hotel’s housekeeping staff can confirm this in real time using the app. This represents
an optimisation of the check-in process, as the guest has access to the room earlier, with the
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resulting improvement in their experience.  This also represents an improvement by allowing
employees to manage room cleaning in an optimal and safer way; not forgetting the reduction in
the use of paper and the resulting positive environmental impact. In 2021, in addition to
implementing a number of different improvements aimed at enhancing real time communications
between cleaning teams and front desk, the rate of rollout of the app has been increased and this
feature is currently implemented in 64 hotels.
3.Tablets at reception
NH Hotel Group has launched a pilot project in several hotels to include terminals at their front
desks, promoting a new check-in and check-out process with a tablet that allows guests to check
their bill or even sign their consent without the need for any paper. A more efficient and
sustainable process that also provides a digitally stored record of guest signatures and consents.
In short, a project that will improve the guest’s experience, and the check-in and check-out
process. In 2021, it has been implemented in 13 hotels.
4.Invoice generation by e-mail
In 2021, a solution has been implemented in all the Company’s hotels and locations that allows
reception staff to send invoices by e-mail or directly not to print them when our guests tell us
that they do not need a hard copy.
With this project, we aim to reduce our environment impact drastically, by eliminating thousands
of invoice printouts and at the same time increasing the level of service to our guests by adapting
to their needs.
5.Digitisation of reports
During this year, the project to digitalise emergency and safety reports in the Company has been
completed and implemented. This means improving our environmental impact by eliminating
millions of paper prints, optimising the control and supervision process of both hotel managers
and the different audit teams (internal and external) as well as notably increasing storage
security.
It is worth noting that, thanks to many of these initiatives, the Company has achieved an estimated saving
of 14 million paper printouts, which is equivalent to more than 800 tons of paper saved. With the
estimated occupancy growth and the deployment of some initiatives in more hotels by 2022, the Company
estimates a saving of 20 million.
6. SUSTAINABLE BUSINESS
The Sustainable Business pillar is an essential lever in NH Hotel Group’s business strategy that allows it
to advance towards a more responsible and sustainable hotel model that generates wealth for society.
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To be recognized as a world leader in excellence and sustainability is the Company’s ambition. To
achieve it, NH Hotel Group takes a holistic view of sustainable business, and takes an integrated approach
to ESG, thanks to its pillars which are NH ROOM4People, NH ROOM4Planet and NH ROOM4
Responsible Shared Success, all of them framed under the premise of corporate governance and a
citizenship mindset.
The commitments in this area and the improvement that NH Hotel Group has shown during this year have
earned it, for the second year running, the Bronze Class award in the Sustainability Yearbook 2022
published by S&P Global.
CORPORATE GOVERNANCE AND ETHICAL
COMMITMENT
Corporate governance
The Corporate Governance system of NH Hotel Group is made up of the Bylaws, the Board of Directors’
Regulations, the General Shareholders’ Meeting Regulations and the Internal Regulations for Conduct on
Securities Markets, as well as the other rules, codes, internal procedures and corporate policies approved
by the competent bodies of the Company.
This System has been formalised in line with the highest standards of compliance with good practice in
corporate governance, as defined by, among others, the Good Governance Code for listed companies (the
“Good Governance Code”), approved by a Resolution of the Board of the CNMV on February 18th, 2015,
and revised in June 2020, which is aligned with the recommendations on good governance of
international markets.
Board of Directors of NH Hotel Group
The Board of Directors is the Company’s senior management and representation body. It is empowered,
within the scope of the corporate object defined in the Bylaws, to carry out any acts of administration or
disposal, under any legal title, except those reserved by law or by the Company’s Bylaws to the exclusive
competence of the General Shareholders’ Meeting. Consequently, the Board of Directors is conceived as
a supervisory and control body, while the ordinary management of the Company’s business is entrusted to
the executive bodies and the management team. 
The functions of the Board of Directors and its Committees (Audit and Control Committee and
Nominations, Remuneration and Corporate Governance Committee) are expressly reflected in articles 33,
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47 and 48 of the Bylaws and articles 5, 25 and 26 of the Board Regulations, among others. At the General
Meeting of the Shareholders of NH Hotel Group dated June 30th, 2021, and at the meeting of the Board
of Directors of NH Hotel Group  held on July 28th, 2021, the Company approved the amendment of
several articles of the Bylaws and of the Board Regulations on the occasion of the reform of Royal
Legislative Decree 1/2010, of July 2nd, approved the Companies Act (Consolidating Act), in relation to
the functions and powers of the Board of Directors and its Committees.
The Board of Directors will discharge its duties in line with the corporate interest, which is understood to
be the Company’s interest; and in this regard it will act to safeguard the Company’s long-term viability
and to maximise its value, also weighing the many legitimate public or private interests involved in
relation to any business activity.
New developments in the Board and its Committees in 2021
In 2021, a number of articles of the Bylaws and of the Board Regulations were amended in relation to the
functions and powers of the Board of Directors and its Committees, in order to bring their content into
line with Act 5/2021, of April 12th, amending the Companies Act (Consolidating Act) approved by Royal
Legislative Decree 1/2010, of July 2nd, (hereinafter the “LSC”), and other financial regulations, with
regard to the fostering of long-term involvement of shareholders in listed companies (hereinafter, “Act
5/2021”) and to adapt their content to best practice in corporate governance.
In this regard, the General Shareholders’ Meeting held on June 30th, 2021 resolved to amend certain
articles of the Company’s Bylaws, to update them:
▪The functions of the Board of Directors: its sphere of competence has been extended, to bring it
into line with the new features introduced both by Act 11/2018, and by Act 5/2021:
–Inclusion of “non-financial reporting” as one of the decisions that cannot be delegated.
–Inclusion of a new definition of “Related-Party Transactions”, and decision making in
accordance with the provisions introduced by Act 5/2021
▪The functions of the Nominations, Remuneration and Corporate Governance Committee:
the sphere of competence has been extended, to bring it into line with the new wording of the
Good Governance Code for Listed Companies. As a result, certain ESG (“Environmental Social
and Governance”) tasks have been assigned to the Nominations, Remuneration and Corporate
Governance Committee, the powers of which will include:
•Supervising the application of the general policy in relation to economic and financial, non-
financial and corporate reporting, as well as communication with shareholders and
investors, proxy advisors and other stakeholders.
•Evaluation and periodic review of the corporate governance system and the Company’s
environmental and social policy.
•Overseeing that the Company’s social and environmental practice conforms to the
established strategy and policy.
•Supervision and evaluation of the processes for relations with different stakeholders.
•Ensuring that the corporate culture is aligned with its mission and values.
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▪The Functions of the Audit and Control Committee: its sphere of competence has been
extended, to bring it into line with the new wording of the Good Governance Code for Listed
Companies, attributing the following tasks explicitly to the Audit and Control Committee:
•Overseeing and evaluating the drawing-up process and the integrity of financial and non-
financial information, and overseeing the control systems for the management of financial
and non-financial risks.
•New control functions in relation to the external auditor.
•Ensuring the independence and effectiveness of the internal audit function; proposing the
selection, appointment, re-election and removal of the head of the internal audit service;
proposing the budget for this service; approving or proposing the Board’s approval of the
internal audit focus and annual work plan, making sure that the activity is mainly focused
on the relevant risks (including reputational risks), receiving periodic information on its
activities; and verifying that senior management takes into account the conclusions and
recommendations of its reports.
•Establishing and overseeing a mechanism that allows employees and other persons related
to the company, such as directors, shareholders, suppliers, contractors or subcontractors, to
report, confidentially, any potentially relevant irregularities, including financial and
accounting or any other irregularities related to the company that they observe within the
Company or its group. This mechanism should guarantee confidentiality and, in any case,
provide for situations in which reports may be made anonymously, respecting the rights of
the whistleblower and the reported person.
•Ensuring in general that the established internal control policies and systems are applied
effectively in practice.
•Overseeing compliance and internal codes of conduct, as well as corporate governance
rules.
At its meeting held on July 28th, 2021, the Board of Directors resolved to amend certain articles of the
Board Regulations, incorporating the new treatment of the approval of related-party transactions, in order
to adapt them to the modifications made by Act 5/2021.
Board committees
▪Audit and Control Committee
Focused, among other matters, on supervising the effectiveness of the Company’s internal control and the
process of drawing up and presenting statutory financial information, ensuring the independence and
effectiveness of the internal audit function and of the external auditor.
In 2021, Mr. José María Cantero de Montes-Jovellar was appointed as the new chairman of the Audit and
Control Committee, replacing Mr. Fernando Lacadena Azpeitia, in compliance with the mandatory
rotation established in article 23 of the Board of Directors Regulations.  
Composition of the Audit and Control Committee
As of December 31st,  2021
Name
Position
Category
Mr. José María Cantero de
Montes-Jovellar
Chairman
Independent
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Mr. Stephen Andrew Chojnacki
Director
Proprietary
Mr. Fernando Lacadena Azpeitia
Director
Independent
Mr. Carlos Ulecia Palacios
Secretary
Non-director
▪Nominations, Remuneration and Corporate Governance Committee.
Focused mainly on proposing the appointment of Independent Directors or reporting on the suitability of
other directors to be appointed, as well as analyzing and evaluating everything related to remuneration of
both Board members and Senior Management, drawing up the corresponding policies. It is also
responsible for supervising and controlling compliance with the rules of corporate governance and the
policies on environmental, social and economic-financial, non-financial and corporate reporting,
proposing to the Board the necessary Reports and Reports.
Composition of the Nominations, Remuneration and Corporate Governance 
Committee
As of December 31st,  2021
Name
Position
Category
Mr. José María Cantero de Montes-Jovellar
Chairman
Independent
Mr. Stephen Andrew Chojnacki
Director
Proprietary
Mr. Alfredo Fernández Agras
Director
Independent
Mr. Carlos Ulecia Palacios
Secretary
Non-Director
Current Board of Directors Composition
Composition of the Board of Directors
As of December 31st,  2021
Name
Position on the Board
Category
Mr. Alfredo Fernández Agras
Chairman
Independent
Mr. Ramón Aragonés Marín
CEO
Executive
Mr. José María Cantero de
Montes-Jovellar
Director
Independent
Mr. Kosin Chantikul
Director
Proprietary
Mr. Stephen Andrew Chojnacki
Director
Proprietary
Mr. William Ellwood Heinecke
Director
Proprietary
Mr. Fernando Lacadena Azpeitia
Director
Independent
Mr. Rufino Pérez Fernández
Director
Executive
Mr. Emmanuel Jude Dillipraj
Rajakarier
Director
Proprietary
Mr. Carlos Ulecia Palacios
Secretary
Non-Director
The current composition is the result of:
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▪The reelection of the following Directors:
Mr. William Ellwood Heinecke, with the category of Proprietary.
Mr. Emmanuel Jude Dillipraj Rajakarier, with the category of Proprietary. 
Mr. Stephen Andrew Chojnacki, with the category of Proprietary. 
Mr. José María Cantero de Montes-Jovellar, with the category of Independent; and
Mr. Fernando Lacadena Azpeitia, with the category of Independent.
▪The ratification of the Director Mr. Rufino Pérez Fernández, with the category of  Executive. 
The reelections and ratification of these Directors were resolved at the Ordinary Annual General Meeting
of the Company held on June 30th, 2021.
Between December 31st, 2021 and the date of drawing up this Report, there have been no changes in the
composition of the Board.
The complete profile of all members of the Board of NH Hotel Group and its committees is public and
can be consulted at the Corporate Governance section of the Company’s corporate website.
Selection Policy for Director Candidates
▪Candidate Selection Objectives and Process
On December 22nd, 2020, following a favourable report issued by the Nominations, Remuneration and
Corporate Governance Committee, the Board of Directors approved modifications to the Director
Selection Policy in line with the Good Governance Code, which ensures that proposed appointments of
directors of the Company are based on a prior analysis of the Board’s needs. To evaluate the candidates
who participate in the selection process, the procedure considers the skills, experience, professionalism,
suitability, gender, independence, knowledge, qualities, capacities and availability of members of the
Board of Directors from time to time. The Nominations, Remuneration and Corporate Governance
Committee plays a relevant role in this process. 
This Policy seeks to avoid discrimination and ensure that merit is the governing selection principle in
finding the best candidates for the Company.
▪Conditions that candidates must fulfil
Candidates for the post of Director of the Company must meet requisites of qualification and professional
and personal honorability. In particular, they must be suitable and prestigious individuals, of recognized
professional capability, competence and experience, with sufficient qualifications, training and
availability for the position. Candidates must show a commitment to their role, with a personal and
professional history of respect for the law and commercial good practice, and they must comply with the
obligations established by law at all times in order to be part of the Board of Directors. Furthermore, they
must be professionals of integrity, whose conduct and career are aligned with the ethical principles and
duties established in the Company’s internal regulations, and they must share the Group’s vision and
values.
▪Promotion of Diversity
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NH Hotel Group is convinced that diversity in all its facets, at all levels of its professional team, is an
essential factor to ensure the Company’s competitiveness and a key element of its corporate governance
strategy. In the candidate selection process, discrimination is avoided, and merit is the principal selection
criterion, in the corporate interest, and the process is designed to seek the most qualified candidates.
However, and notwithstanding the above, every time a vacancy arises on the Board of Directors, and the
corresponding selection process starts, at least one woman must participate as a candidate. As far as it is
compatible with the composition of the shareholders and the management body, the Company maintains
the intention to comply with the 15th Recommendation of the Good Governance Code, so that the number
of female members of the Board of Directors represents at least 40% by 2022.
To reach this target, the Nominations, Remuneration and Corporate Governance Committee will ensure
that the selection process does not suffer from any implicit bias that impedes the selection of female
Directors and that the potential candidates include women who match the required professional profile.
Management Committee
The NH Hotel Group Management Committee is conceived as a body that guarantees the viability of the
business, seeking growth and establishing the Company’s strategic framework, developing talent and
leadership.
The Management Committee meets on a weekly basis and is made up of the Chief Officers of the
different areas: 
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Composition of the management committee
As of December 31st,  2021
Name
Position
Mr. Ramón Aragonés
Chief Executive Officer
Mr. Fernando Cordova
Chief People & Sustainable Business Officer
Ms. Laia Lahoz
Chief Assets & Development Officer
Mr. Isidoro Martínez de la Escalera
Chief Marketing & Communication Officer
Mr. Luis Martínez Jurado
Chief Financial Officer
Mr. Rufino Pérez
Chief Operations Officer & Global Transformation Leader
Mr. Carlos Ulecia
General Counsel & Chief Legal and Compliance Officer
Mr. Fernando Vives
Chief Commercial Officer
Senior Management and Board Remuneration
The average remuneration of the Management Committee in 2021 is 336,925.46 euros (299,214.83 in
2020 and 578.427 in 2019). This includes fixed salary, vehicle, medical insurance, life insurance and
accident insurance. Until July 2021, the Management Committee waived 20% of its fixed salary.
As of December 31st, 2021, the Management Committee is made up of 7 men and one woman. The
average remuneration per gender is not disclosed for reasons of confidentiality. In 2021, as there were,
temporarily, no women on the  Board of Directors, no comparison of data is possible.
In accordance with the Directors' Remuneration Policy, the Chairman of the Board of Directors has a
fixed annual allowance of 200.000 euros, and the Chairmen of the Audit and Control Committee and the
Nominating, Compensation and Corporate Governance Committee have a fixed annual allowance of
90.000 euros. The fixed annual allowance for a member is 50.000 euros, except for the Executive
Directors, who do not receive a fixed annual allowance.
For the second consecutive year, due to the crisis deriving from COVID-19, the Board members
voluntarily waived 20% of their remuneration from January to April 2021 and 100% of their remuneration
in May and June 2021.
The remuneration of Executive Directors is included in the figures shown for the Management Committee
as their duties as members of the Board are not remunerated.
Further information on the remunerations Policies for the Board of Directors is available in the Annual
Corporate Governance Report 2021.
 
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SHAREHOLDER STRUCTURE
At the end of 2021, the share capital of NH Hotel Group, S.A. totalled € 871,491,340 and was represented
by 435,745,670 bearer shares with a par value of 2€ each, fully subscribed and paid in.
According to the latest notifications received by the Company and the communications sent to the
Spanish National Securities Market Commission (Comisión Nacional del Mercado de Valores – CNMV)
before the year end, the most significant shareholders at the end of the year were as follows:
2021
2020
Minor International Public Company Limited (“MINT”)3
94.13%
94.13%
CAPITALISATION AT THE END OF EACH YEAR
(in million €)
Relations with shareholders and investors
Throughout 2021, NH Hotel Group has been in permanent contact with the Company’s analysts and
investors in order to satisfy their needs concerning the Group’s general evolution. This contact with the
market has taken place through individual meetings and in the participation in investors’ conferences
organized by various financial institutions and individual call requests.
Key indicators on relations with shareholders and investors in 2021
Entities that performed analyses of NH Hotel Group
8
Queries from shareholders and investors handled
70
Individual meetings with shareholders and investors
120
Analyst follow-up reports
48
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3 MINT is the indirect shareholder through MHG Continental Holding (Singapore) Pte Ltd..
The Company produces consistent and transparent financial information on a regular basis, with the aim
of permitting monitoring for the analysis and valuation of the Group.
As a listed company, NH Hotel Group publishes quarterly results for the market. At the time of the half-
yearly and annual publications, a call / conference with the market is also carried out, attended on average
by 50 participants between investors and analysts.
The quarterly results published detail the following:
•KPIs and drivers of results.
•Evolution by geographical areas.
•Evolution of costs.
•Breakdown of cashflow and financial debt position.
In addition, the Investor Relations department is in permanent contact with the market through calls, trips,
investors’ conferences … in order to inform the investment community of the Company’s evolution.
COMPLIANCE SYSTEM, ETHICS AND CONDUCT
NH Hotel Group continues to implement measures to foster and highlight the compliance culture and the
importance of consolidating an ethical business culture, raising awareness among all employees of the
relevance not only of complying with the applicable legislation but also of acting ethically and in
accordance with the Company’s principles and values.
The aim pursued is that all employees be aware that not only what is done but also how it is done matters,
and to this end a number of measures and tools have been put in place to work on this mission, the most
important of which are described below.
NH Hotel Group is committed to complying with the laws and regulations in the countries and
jurisdictions in which it operates. This includes, among other issues, laws and regulations on health and
safety, discrimination, taxation, data privacy, competition, anti-corruption, prevention of money
laundering and environmental commitment. Key areas covered by the Code include:
Code of Conduct
NH Hotel Group continues to bolster the compliance function, based fundamentally on the principles and
values contained in its Code of Conduct, which is translated into ten languages - six of which are
published on the corporate website and intranet - and is applied in all countries where NH Hotel Group
operates. In addition, since 2017, through the "My NH" App, the Company's employees can access it
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from their mobile device. Staff at centres operating under the NH Hotel Group brands also have access to
a Practical Guide and a Frequently Asked Questions document.
The purpose of the Code of Conduct is to determine the principles, values and rules that are to govern the
conduct and behaviour of each of the professionals and executives of the Group, as well as members of
the governing bodies of Group companies and stakeholders that interact with NH Hotel Group. It outlines
the professional conduct expected of NH Hotel Group employees, who are committed to acting with
integrity, honesty, respect and professionalism in the performance of their duties.
Employees are required to take a training course on the Code of Conduct in order to ensure that they have
read and understood it. Completion of this course is recorded in the system.
The Code of Conduct is reviewed periodically by the Compliance Officer to adapt and update its contents
when necessary. 
The function responsible for monitoring and adapting the Code of Conduct, plans in 2022 to propose to
the Board of Directors an update of the Code of Conduct, with the aim of updating, completing and
adapting it to new legal requirements and best practices in this area.   
In addition to NH Hotel Group's Code of Conduct, there are a series of specific policies shown below:
  
Purchasing policy
Anti-fraud and corruption policy
Travel policy
Prevention of money laundering and terrorist
financing policy
Energy and environment policy
Corporate social responsibility policy
Information security policy
Financial indebtedness policy
Credit policy
Board member selection policy
Corporate tax policy
Risk management policy
Corporate gift policy
Human Rights policy
Shareholder and investor communication Policy
Subsidies policy
Internal Rules of Conduct
These rules establish the minimum standards that apply to the purchase and sale of securities, as well as to
privileged and confidential information, and how such information should be handled.
Criminal Risk Prevention Model
It describes the principles applicable to the management and prevention of crimes within NH Hotel Group
and defines the structure and operation of the control and oversight bodies established within the
Company, systematizing existing controls for the purpose of preventing and mitigating the risk of crime
in the different areas of the Company.
Monitoring, updating and evaluation of controls is performed periodically by the Compliance Office
through the SAP GRC tool.  
Procedure for Conflicts of Interest
It establishes the rules to be followed in situations in which the interest of the Company or any of the
Group companies comes into conflict with the direct or indirect personal interest of the directors or of
persons subject to rules governing conflicts of interest.
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This procedure was updated in 2021 -with a favourable report from the Audit and Control Committee and
the approval of the Board of Directors – as a result of the changes made in Royal Legislative Decree
1/2010, of July 2nd, approving the Companies Act (Consolidating Act).
Compliance Committee
Established in 2014, the Compliance Committee is made up of members of the Management Committee
and Senior Management who have sufficient knowledge of the activities of NH Hotel Group and at the
same time have the necessary authority, autonomy and independence to assure the credibility and binding
nature of the decisions made.
This body is responsible for overseeing compliance with the key areas of the Compliance System: the
Internal Rules of Conduct on Securities Markets, the Procedure for Conflicts of Interest, the Code of
Conduct and the Criminal Risk Prevention Model, among others.
The Compliance Committee oversees the activity carried out by the Compliance Office and monitors all
the internal processes and policies implemented in the Company, and observance and compliance with
them. It also has the authority to take disciplinary measures against employees in relation to matters
falling within its scope of competence.
Three meetings of the Compliance Committee were held in 2021.  
Compliance Office
The Compliance Office, under the leadership of the Compliance Officer, reports directly to the Chief
Legal & Compliance Officer of NH Hotel Group and to the Compliance Committee and is responsible for
spreading awareness of and monitoring compliance with the Code of Conduct, for monitoring and
periodic supervision of the Criminal Risk Prevention Model, for creating and updating corporate policies
as well as monitoring compliance with the Model and handling queries regarding the Code of Conduct, 
among other functions.
Specifically, in 2021 the corporate policy on the prevention of money laundering and terrorist financing
has been updated to adjust the new thresholds applicable to cash payments, among other aspects. 
Furthermore, in 2021, NH Hotel Group has provided the head of the Compliance Office with the
necessary resources for continuous training on compliance.  
Whistleblowing Channel
NH Hotel Group has enabled a whistleblowing channel that allows employees, managers, members of the
administrative bodies, suppliers, customers or any interest group to report any breach of the Code of
Conduct, guaranteeing confidentiality and respect in all the phases involved, as well as non-retaliation.
Following the entry into force on 17 December 2021 of the new European regulations related to
whistleblowing channels, NH Hotel Group has decided to adapt its internal reporting and whistleblowing
protocol through the implementation of a new external platform.
The access and e-mail address of the Whistleblowing Channel are available on the NH Hotel Group
website and on the intranet. The Internal Audit Manager oversees the management of the Whistleblower
Channel.
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In addition, NH Hotel Group has defined a procedure for notification and treatment of possible breaches
and complaints of the Code of Conduct. The procedure sets out the principles governing the Channel, the
description of the parties involved in the complaint, the deadlines and the sanctioning procedure. 
The head of Internal Audit is in charge of managing the Complaints Channel, in which confidentiality and
respect are guaranteed in all the phases that it entails, as well as non-retaliation. Its procedure is specified
in detail in the Code of Conduct.  
There are currently no ongoing external investigations against NH Hotel Group related to the Code of
Conduct or corruption-related matters.
In 2021, a total of 47 alleged breaches of the Code of Conduct were reported. The pertinent disciplinary
measures were applied and a response was given to all 69 queries received.
After analyzing the queries and alleged breaches reported through the whistleblowing channel or other
formal mechanisms of the compliance office, none of them has resulted in a breach under any of the
following categories: 
Breach category
No. of
incidents
Nature
Fines (€)
Number
handled
through
resolution
mechanisms
Actions
taken by
NH
2021
Cumulati
ve
2017-202
1
Bribery and Corruption
0
NA
0
0
NA
NA
Anti-competition behavior
0
NA
0
0
NA
NA
Environmental regulations
0
NA
0
0
NA
NA
Human rights
0
NA
0
0
NA
NA
Voluntary regulations and/or codes relating
to the effects of products and services on
health and safety
0
NA
0
0
NA
NA
Voluntary regulations and/or codes relating
to information and labelling of products
and services
0
NA
0
0
NA
NA
Voluntary regulations and/or codes relating
to commercial communications, including
advertising, promotion and sponsorship
0
NA
0
0
NA
NA
Complaints received on breaches of
customer privacy
0
NA
0
0
NA
NA
Social and economic laws and regulations
0
NA
0
0
NA
NA
In relation to these breach categories, the Company currently has no ongoing investigations initiated in
2021 or prior years and has not had to take any disciplinary action against any employee. Furthermore, it
has not had to terminate any contract with any commercial partners due to incidents of corruption or any
other type of incident included in the categories mentioned above.
Policy updates in 2021
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In 2021, The Corporate Policy for the Prevention of Money Laundering and Terrorist Financing was
amended and updated. This update was approved by the Board of Directors, after being reviewed and
validated by the Compliance Committee and the Audit and Control Committee.
The changes made have fundamentally consisted of two aspects:
•Update of the appendix referring to cash payments, in order to adjust the new thresholds for such
payments and adapt them to the legislation of each country, and
•the inclusion of the obligation to provide supporting documentation of the validity of making
payments and/or carrying out transactions in cases that are generally not permitted, when they
derive from operations in the ordinary course of business and the Company’s activity.
For these purposes, work has commenced on establishing an internal corporate process to reinforce the
control and validation of this type of transactions.
Awareness of and training on ethics and conduct
The Company has an online training tool for all NH Hotel Group employees with personalised mail
through which they are provided with online courses on different matters, to ensure that they are correctly
informed of, understand and consequently comply with them. This includes the following courses relating
to ethics and conduct:
•Code of Conduct
•Crime Prevention
•General Data Protection Regulation
•Prevention of money laundering and terrorist financing
•Antifraud and corruption.
•Human Rights
All courses on the above matters include an exam that measures employees’ level of comprehension. NH
Hotel Group also has a supervision and control system both for drawing up financial information (ICFR)
and for criminal risks (CPM). This system is audited regularly.
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Compliance training 2021
 
 
          Consolidated perimeter
Corporate perimeter
Online
Online
Training on the Code of Conduct
Number of employees trained
1,223
1,588
Hours of training
1,295
1,682
Training on Criminal Risk Prevention Model
Number of employees trained
61
65
Hours of training
183
195
Training on Prevention of Money Laundering and Terrorist Financing
Number of employees trained
1.260
1.579
Hours of training
997
1.245
Anti-fraud Training
Number of employees trained
1.166
1.494
Hours of training
611
784
Training on Human Rights*
Number of employees trained
360
360
Hours of training
360
360
*Training carried out until January 31st, 2022
Training on Human Rights
Respect for Human Rights is one of the principles on which the activity is based in all the countries where
NH Hotel Group is present. It is also materialized in the development and implementation of a Policy
dedicated to respect for Human Rights that strengthens and extends the commitment that is already
established in the Company’s Code of Conduct.
With the aim of spreading awareness of this commitment and knowledge of Human Rights and of the
actions that NH Hotel Group carries out to respect these rights, the “Human Rights” online course is
available for Front Offices and General Managers.
Through this course, the Company materializes its own commitment, directly involving this group in the
Company, and next year the course will be provided to the rest of the employees, sharing stories and
practices that help to understand the crucial role that human rights play in the hotel sector.
With this training, NH Hotel Group promotes knowledge not just of its Human Rights policy, but also of
the due diligence process to identify, prevent, mitigate and report potential risks and consequences
deriving from the daily actions of employees, suppliers or guests.
Initiatives in relation to Compliance in 2021
During 2021, the internal newsletter “Tell The World” has been used to issue capsules of information
related to Compliance to all the Company’s employees.
Thanks to these information capsules, the Company disseminates and promotes knowledge and awareness
to all its employees of the importance of Compliance and to continue reinforcing ethical culture of the
Company.
Zero tolerance of corruptionn
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As previously stated, NH Hotel Group has an Anti-Fraud and Corruption Policy, as well as its Policy for
the prevention of Money Laundering and Terrorist Financing, applicable to all employees, executives and
members of the Board of Directors of NH Hotel Group. In addition, NH has other internal procedures,
such as the Gift Policy, all of which contribute to establishing controls, internal processes and mitigating
associated risks.
The Company carries out continuous monitoring and control of the policies and internal procedures. The
Crime Prevention Model sets out explicitly the due diligence measures established by the Company, as
well as the investigation procedure and response in the event of breach, in accordance with the law
concerning the criminal responsibility of legal persons.
As indicated above, the Compliance Committee along with the Compliance Office, is responsible for
managing crime prevention and, therefore, for the definition, implementation and supervision of the
Crime Prevention Model.
Tax Transparency: Profits and Taxes
The Tax Strategy for NH Hotel Group (available at nh-hotels.com/corporate > Corporate Governance >
Policies) was approved by the Board of Directors on July 27th, 2015, considering that one of the pillars
underpinning the entire Group’s business strategy should be avoiding or minimising risks, including tax
risks.
The strategy is based on complying with tax legislation in all the jurisdictions in which NH Hotel Group
is present, applying an interpretation of such legislation that fundamentally has due regard for the spirit
and purpose of the laws.
NH Hotel Group S.A. is signed up to the Spanish Tax Agency’s Code of Good Tax Practice. The purpose
of that Code is to promote a reciprocally cooperative relationship between the Tax Agency and the
different companies that have signed up to the Code. This relationship is based on the principles of
transparency and mutual trust, with the aim of reducing the legal uncertainty to which companies may be
exposed with the tax authorities. 
Guiding Principles of the Tax Strategy
▪Compliance with tax legislation in all locations where it is present.
▪Prevention and reduction of significant tax risks.
▪Collaboration, loyalty and good faith with the Tax Administrations.
▪Reporting to the Board of Directors on the main tax implications of transactions
Monitoring and Control
The Board of Directors, through the CEO and Senior Executives, drives the monitoring by the Group of
the application of the principles and good practice concerning tax affairs.
Furthermore, the Board of Directors has the support of the Group’s Audit and Control Committee, which
is to oversee the effectiveness of the tax risk management and control systems and provide the pertinent
information to the Board periodically.
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The Company monitors and follows up its tax policy, complying with the mechanisms established by law,
in its tax policy and in the control framework approved by the Board.
Profits of NH Hotel Group and income tax paid by country (thousands euros)
Tax Jurisdiction
2021
2020
Income / (losses)
before Corporate
Income Tax
Corporate
Income Tax
(settlement basis)
Income / (losses)
before Corporate
Income Tax
Corporate
Income Tax
(settlement basis)
Argentina
(6,212)
107
(5,501)
968
Austria
(6,143)
0
(24,005)
0
Belgium
(14,316)
525
(20,102)
72
Brazil
(271)
1
(773)
3.86
Chile
(2,070)
179
(3,824)
436
Colombia
(2,681)
(391)
(6,324)
(1,042)
Czech Republic
641
2
(4,012)
5
Denmark
(1,081)
0
(1)
0
Dominican Republic
(124)
0
(587)
0
Ecuador
(283)
14
(241)
155
France
(5,438)
31
(7,367)
0
Germany
(21,591)
723
(105,021)
796
Hungary
(4,040)
0
(3,933)
2
Ireland
(90)
3
(1,890)
0
Italy
7,051
0
(119,095)
516
Luxembourg
(3,635)
0
(9,651)
0
Mexico
(7,999)
61
(10,849)
342
Netherlands
(46,096)
821
(50,097)
(10,637)
Poland
(9)
0
(12)
0
Portugal
(4,529)
(25)
(7,534)
279
Rumania
(9)
10
(329)
12
South Africa
(88)
0
(1,665)
0
Spain
(16,652)
(2,652)
(120,933)
257
Switzerland
2,038
4
(3,011)
0
United Kingdom
(2,119)
0
(1,348)
0
Uruguay
(1,544)
0
(961)
0
USA
(7,967)
143
(6,492)
2
Total countries
(145,257)
(444)
(515,555)
(7,834)
Income or losses before taxes and the taxes paid per country described above are affected, in some cases, by
circumstances such as the sale of assets, the exit of hotels, early depreciation of assets due to repositioning or the
situation of hyperinflation in the case of Argentina. It should also be noted that the corporate income tax shown in the
above table is as calculated on a settlement basis..
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The following is a breakdown of the net business volumes by country:
Net revenue from business by country
Tax Jurisdiction
2021
Spain
214,252
Italy
159,542
Germany
112,605
Netherlands
91,066
Portugal
26,686
Belgium
24,246
Austria
19,545
France
17,722
Mexico
17,484
Colombia
13,266
Hungary
9,675
Argentina
6,421
Otros
33.974
Total
746,484
And the tax accrued during the year:
Accrued tax by country
Tax jurisdiction
2021
Netherlands
12,746
Mexico
1,912
Portugal
1,643
Ireland
926
Colombia
791
Germany
381
Spain
(1,508)
Argentina
(1,937)
Italy
(6,135)
Others
508
Total
9,327
Relations with Governments and Policy Influence
The Company manages its business in accordance with its corporate values and its ethical and conduct
framework. It also ensures strict compliance with ruling legislation in each country.
In relation to local governments, the Company always acts independently of any political power,
maintaining transparency in its dealings with public and administrative institutions.
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NH Hotel Group is characterised by absolute political neutrality. The Company does not make economic
or other contributions to political parties or candidates in elections.
NH Hotel Group does however form part of sectorial organizations or foundations linked to its activity or
to the geographical area where it operates. Through its presence in these organizations, the Company
aspires to contribute to the progress and development of the places where it is present. More information
is available in the Chapter NH ROOM4 Responsible Shared Success: Sustainable Alliances.
Cybersecurity
Cybersecurity is vital in the digital age. Information security incidents are currently one of the main risks
to which businesses are exposed. Accordingly, at NH Hotel Group we focus on strengthening computer
security mechanisms and protocols, through policies, rules, procedures and employee training.
Accordingly, cybersecurity and GDPR training is aimed at fostering a culture of information security in
the Company that will serve to establish the bases for the protection of both our confidential information
and that of our customers, suppliers and other stakeholders.
NH Hotel Group’s strategy in relation to cybersecurity is under constant review in the committees of the
Executive Management team that oversees the cybersecurity strategy. To achieve the goals that have been
set, a range of initiative and measures are identified and planned, that are to be implemented to improve
NH Hotel Group’s security capabilities, and also to prevent and/or mitigate any risk that may arise.
On account of the pandemic, working from home has grown and, as a result, the use of devices away from
the secure environment of businesses. The volume of cyberattacks has also grown exponentially. For this
reason, NH Hotel Group continues to work on greater monitoring of the entire net, with new, more
powerful and advanced tools that give greater control over possible improper accesses, as well raising
awareness among employees and stakeholders in order to minimise the risk of such cyberattacks.
Guests also expect their data to be kept securely and processed ethically. Cybersecurity is integrated in
our culture to promote behaviour that protects the Company and our guests’ information.
Data Privacy and Protection
In a sector as competitive as the hotel business, the customer experience is a critical differential factor to
ensure the satisfaction and loyalty of our customers. NH Hotel Group has mechanisms in place to protect
data privacy, aware that this is a key aspect in generating trust.
With the entry into force of the new data protection regulations in 2018, NH Hotel Group has continued to
adapt its personal data management and control systems to EU Regulation 679/2018 (GDPR) and Spanish
Act 3/2018 (LOPDGDD). Regarding sensitive data, such as credit cards, NH has once again renewed its
PCI Compliance certification, and has adapted procedures and systems in line with the new PSD2
legislation. NH Hotel Group’s intention is to process the personal data of its customers, employees and
suppliers with the utmost guarantees of respect for their privacy and always complying with the
applicable legal obligations.
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Accordingly, the data protection sections of legal disclaimers, both on websites and on documents
provided to customers, have been updated. The Company has also implemented a series of measures to
make these privacy policies and legal disclaimers accessible to customers at all times.
In the framework of this adaptation, the Company has implemented an additional information system that
is available to end customers, so that they can discover each of the types of processing carried out by NH
Hotel Group. All of this is set out in the NH Hotel Group privacy policy which can be accessed using the
following link: nh-hoteles.es/politica-privacidad.
Security is integrated comprehensively across all areas of the Company, covering profiles from different
areas of operation to guarantee effective risk management, with due regard to the sensitive and critical
nature of each environment. There are also risk indicators on the main matters of interest regarding
security, that serve to define and implement action plans aimed at reducing or eliminating the threats
identified.
NH Hotel Group also has several email addresses in place for the management, on the one hand, of the
data protection right matters raised, whether pertaining to customers, employees and/or suppliers, when
personal data are obtained, and also an email address for reporting any kind of incident and/or complaint
relating to data protection. Specifically, this last email address is the one created specifically for the Data
Protection Officer. When a security matter is reported to the Data Protection Officer’s email, a process of
evaluation of the notification commences, in order to determine whether it is of relevant scope for
protection purposes. If so, the incident is forwarded to the Departments of NH Hotel Group that could be
involved, to assess the need for any communication to a Data Protection Supervisory Authority and/or to
any data subjects that may have been involved in the incident. A written record is kept of this entire
process.
As a Spanish company, the Supervisory Authority in relation to data protection for NH Hotel Group is the
Spanish Data Protection Agency, with which relations are conducted habitually using that agency’s
Online Site.
As far as the Company’s employees are concerned, in their capacity as users of personal data, they
undergo mandatory training on data protection to ensure that they know how to process data in
compliance with the regulations. This training is provided when they join the Company, and is noted and
supervised by the Human Resources Department.
As mentioned above, NH Hotel Group has a Data Protection Officer, whose duties are not just to comply
with the requirements of the new regulations, but also to ensure, among other functions, that customers’
rights in relation to data protection are always handled by the organization in accordance with the
principles established in the new regulations, and to act as a point of contact throughout the Company to
clear up any doubts that may arise in relation to data protection. Finally, NH Hotel Group has continued
in 2021 with the improvement project in relation to the quality of data within the organization.
NH Hotel Group has integrated the controls related to compliance with these regulations in its compliance
model. Consequently, the risk management and IT departments are ultimately responsible for overseeing
these controls, receiving any communication related to information privacy and reporting on a regular
basis to the Audit and Compliance Committee and to the Board of Directors.
The Group’s compliance is supervised through periodic audits that ensure that NH Hotel Group complies
in full with the requisites defined in the legislation on privacy, paying particular attention to the General
Data Protection Regulation (GDPR).
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The NH Hotel Group risk map contains a pillar called "compliance" linked to data privacy (GDPR) and
information security and different management and control measures are in place such as:
•Periodic review and update of the risk matrix.
•“Privacy by Design” procedures.
•Creation of the Data Protection Office with the support of specialist advisors.
•GDPR training for employees.
•Existence of a whistleblowing channel to report possible security breaches related to data
protection.
•Existence of a disaster recovery plan.
NH Hotel Group also has a procedure to respond in the event of incidents in the information systems,
which includes roles and responsibilities, steps to follow in order to restore operation of equipment and
systems, recovery times, etc.
“1,642 hours of training in privacy and data protection
and a total of 1,484 employees  trained”
To date, no sanctioning procedure has been opened that could result in a financial penalty for the
Company as a result of a security breach with data protection implications.
PROTECTION OF HUMAN RIGHTS
The principle of respect for and protection of Human Rights is integrated into the culture of NH Hotel
Group and is applied to the activities carried on through the professionals, independently of the country or
region where the activity is carried out. The Company is committed to complying with Human Rights and
works to prevent and manage the risks associated to the breach of such rights. NH Hotel Group’s
international presence in countries where the defense of human rights needs to be boosted leads us to be
transmitters of the concept and to ensure frameworks of relations and management are in place in which
the defense of these rights is assured.
Initiatives for the Protection of Human Rights
NH Hotel Group carries out its activity in a framework of commitment to the society and environment
where it operates, and therefore accepts the contents of national and international agreements and treaties,
undertaking to promote and comply with them. These commitments will avoid or, as the case may be,
mitigate any negative consequences that its activities might cause to Human Rights.
The commitments acquired on subscribing to these international agreements guide the conduct of all the
employees in the Company.
Notable among these codes voluntarily accepted by the Company are the UN Global Compact, support
and contribution to the Sustainable Development Goals (SDG) and the Global Code of Ethics for
Tourism, approved in 1999 by the Assembly of the UN World Tourism Organization (UNWTO). This
code comprises 10 principles designed to guide key players in tourist development, aspiring to help to
maximise the sector’s benefits while minimising its impact on the environment, cultural heritage and local
communities.
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The Company rejects any tourist activity that might constitute an attack on human rights or human
dignity, paying special attention to children. Accordingly, in September 2012 NH Hotel Group joined
ECPAT (End Child Prostitution, Child Pornography and Trafficking of Children for Sexual Purposes) for
the protection of boys, girls and adolescents against sexual exploitation in tourism, also promoted by
UNWTO and UNICEF.
Human Rights Policy of NH Hotel Group
In 2020, the Board of Directors approved the NH Hotel  Group Human Rights Policy, a document that
sets out all the principles and commitments undertaken by the Company in this regard.
The Policy establishes our commitment to respect Human Rights in accordance with the highest
international standards and works to PROTECT, RESPECT AND REMEDY (prevent and manage) the
risks associated to the breach of such rights.
The policy reinforces a sound and responsible governance model, that fosters transparent and responsible
management on the basis of a single corporate document with global scope that, among other aspects, will
make it possible not only to manage better the risks wherever NH Hotel Group is present, but also ensure
knowledge and integration of the policy in the value chain. Through this Policy, the Company undertakes
to play an active role in the promotion of Human Rights and to work proactively to this end. The Policy
reflects the commitments already undertaken in this regard and guarantees respect for the labour rights of
all employees and contractors, in all the countries where the Company is present, in accordance with
ruling law in each country.
Relations with all stakeholders the Code applies to should always be based on respect for human dignity
and non-discrimination. The Company rejects all conduct, behaviour or action likely to foster, promote or
incite, directly or indirectly, hatred, hostility, discrimination or violence against a group for racist reasons
or other reasons referring to the ideology, religion or beliefs, family situation, membership of an ethnicity,
race or nation, national origin, gender, sexual orientation or identity, or due to illness or disability.
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NH Hotel Group emphatically prohibits any hostile or humiliating actions against people, the abuse of
authority and any type of harassment, whether physical or psychological, as well as any other conduct that
could generate an intimidating, offensive or hostile working environment.  Furthermore, no child labour
or forced labour is tolerated.
The Company also recognizes that the principle of equality of treatment and opportunities for addressees
of the Code of Conduct is a principle that inspires its Human Resources policies and is applicable both to
the hiring of employees and to training, career opportunities or salary levels, as well as all other aspects of
labour relations with employees.
The Code of Conduct also prohibits the imposition on employees of health and safety conditions at work
that damage, suppress or restrict their rights as recognized by legal provisions, collective agreements or
individual contracts. No form of illegal traffic of labour or fraudulent emigration is permitted, and
applicable legislation will be always respected regarding the entry and transit of foreign nationals.
The Code also explicitly states that the exercise of the rights of protest, association, organization and
collective bargaining in the framework of the rules regulating each of these fundamental rights and in
accordance with international law and practice, in particular, the United Nations Universal Declaration of
Human Rights and the principles proclaimed by the International Labour Organization, will not be unduly
limited.
Compliance in relation to Human Rights
As described above, in order to guarantee compliance with the Human Rights Policy, the Internal Audit
department undertakes to supervise the principles and rules reflected in the Policy and, therefore, is
responsible for analyzing any irregularity related to it.
NH Hotel Group has a whistleblowing channel, in order to make it easy to report any possible irregularity,
breach or behaviour contrary to ethics, law and the rules that govern the Company.
Possible breaches of Human Rights are handled through the Internal Audit department, which is
responsible for managing the Group’s Whistleblowing Channel  (codeofconduct@nh-hotels.com).
The Company has also put in place a specific external communication channel to report, process and
manage incidents reported by suppliers (codeofconduct@coperama.com). The procedure for reporting
and dealing with possible breaches of the Code of Conduct will be managed by the Group’s Senior Vice
President of Internal Audit.
In 2021, there were no reports relating to a possible breach of human rights.
Human Rights Due Diligence
NH Hotel Group continues with its Human Rights Risk Management project which has been implemented
in different phases:
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▪In the first phase, a process was carried out to identify
the inherent human rights risks of the Company’s
global operations; with the subsequent publication of
the Policy that includes the commitment to respect and
protect the rights identified in the Company.
▪In the second phase, a corporate Due Diligence Guide
for Human Rights was drawn up, as a support tool in
applying the Protocol to all the Company’s operations.
This Guide will serve as an instrument to increase the
control over and the efficiency of processes, mitigate
the risk of reputational damage and favor the correct
public positioning of the Company.
▪In December 2021, training in Human Rights was
launched. Initially, it was sent to the Company’s
General Managers and Front Office Managers, as these
are the groups of employees whose job needs them to
be more familiar with possible breaches of Human
Rights, both to identify possible situations of risk and
to know how to proceed when faced with an incident of
this nature.    
▪In the next phase, an assessment of the residual risk of
breach of Human Rights in NH Hotel Group will be
carried out, with the aim of defining action plans to
mitigate any failure to comply on a case-by-case basis.
All the hotels in the portfolio will participate in this
analysis. Thanks to this self-assessment, all the public
commitments acquired by NH Hotel Group will be
covered.
As a result of this commitment, Human Rights risks will be monitored on the Company’s risk map in
order to traction the pertinent mitigation or resolution processes. With this initiative, situations and
activities with the highest (direct or indirect) risk of having a negative impact on these rights will be
identified and assessed.
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RISK MANAGEMENT
Risk management is part of the culture of NH Hotel Group and is integrated across all of the Company’s
operations.
Responsibility for Risk Management
The Company’s Board of Directors is the body responsible for supervision of the risk management
system, in accordance with the provisions of article 5 of the Board Regulations.
As regulated in article 25 b) paragraph 3 of the Company’s Board Regulations, the Audit and Control
Committee provides support to the Board of Directors in the supervision of the effectiveness of internal
control, internal audit and risk management systems, including tax risk management. In this regard, as in
previous years, in 2021 the Audit and Control Committee has supervised and validated the update of the
Risk Map and the correct implementation of the action plans that contribute to mitigating the main risks
totally or partially.
Furthermore, the duties of the Company’s Management Committee include risk management and control
based on tolerance to risk, assigning responsibility for the main risks, periodic monitoring of their
evolution, identification of mitigating actions and the definition of response plans. For these purposes, the
Executive Risk Committee, made up of members of the Management Committee and Senior Executives,
provides support to the Management Committee in this supervision, as well as promoting a risk culture in
the Company. To this end the Company has an internal risk management manual, updated in 2021, that
details the principles, processes and controls currently in place.
The Risk Management function, integrated in the Internal Audit department, is responsible for ensuring
that the Company’s risk management and control system operates correctly and is linked to the strategic
goals.
To ensure that there are no conflicts of independence and that the risk management and control system of
NH Hotel Group works as planned in the Corporate Risk Management Policy, an independent third party
periodically reviews its operation.
Furthermore, to ensure independence, the Risk Management function is independent of the Business Units
and, like the Internal Audit department, is functionally dependent on the Audit and Control Committee.
In line with the above, NH follows the Three Lines of Defense model, updated in July 2020 by the
Institute of Internal Auditors (IIA) on a worldwide level.
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▪First line: provided by the functions (hotels, business units and corporate units) that own the
risks and their management (Operations, Sales, Marketing, Sustainable Business, etc.).
▪Second line: provided by the functions in charge of overseeing the risks (Risk Management,
Compliance, Data Protection, Internal Control, etc.)
▪Third line: provided by the internal audit function which provides independent assurance.
The object of the Corporate Risk Management Policy of NH Hotel Group (approved in 2015 by the Board
of Directors), and the internal risk manual developing it, is to define the basic principles and the general
framework of action for the identification and control of all kind of risks that could affect the companies
over which NH Hotel Group has effective control, and to assure alignment with the Company’s strategy.
Risk management model
The NH Hotel Group risk management model, which has been rolled out both at Group corporate
headquarters and in the Business Units, seeks to identify events that could have a negative impact on the
attainment of goals of the Company’s Strategic Plan, obtaining the highest possible assurance for
shareholders and stakeholders, while protecting the Company’s interests and its reputation in the short,
medium and long term.
The model established for risk management is based on the COSO ERM 2017 integrated framework of
Enterprise Risk Management and encompasses a range of methodologies, procedures and support tools,
that allow NH Hotel Group to:
•Apply suitable governance in relation to risk management in the Company and promote an
appropriate risk management culture.
•Ensure that the objectives defined in the Company are aligned with its strategy and its risk
profile.
•Identify, assess and prioritize the most relevant risks that could affect the attainment of strategic
goals. Identify measures to mitigate such risks and establish action plans in line with the
Company’s risk tolerance.
•Monitor periodically the action plans established for the main risks, in the framework of a
continuous improvement model.
•Report periodically to the Company’s main governing bodies on the status of the main risks and
the actions plans.
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Risk categories and identification, supervision and monitoring process
The Group’s Risk Map is updated every year and approved by the Board of Directors, after being
reviewed and validated by the Audit and Control Committee. In 2021, the Company has updated its Risk
Map through a process in which 28 Senior Executives from all Departments identified and assessed the
main risks faced by the Company. The updated map was approved by the Board of Directors at its
meeting held on July 28th, 2021.
For the main risks in the Risk Map, the Audit and Control Committee receives periodically a report on the
implementation status of the previously agreed action plans.
In addition, each of the main risks in the Risk Map is assigned a risk owner, who is a member of the
Management Committee.
Every year, when the Risk Map is updated, the Risk Management function undertakes a reassessment of
the catalogue of risks, both financial and non-financial. The definitive catalogue is validated with the
Senior Executives who participate in the process, as well as the bodies involved in its validation
(Management Committee, Executive Risk Committee and Audit and Control Committee) and approval
(Board of Directors). In addition, during the year the risk owners can report/suggest a new risk to the Risk
Office if they consider it necessary.
The six categories into which the risks NH Hotel Group is exposed to are classified are shown below:
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In line with the COSO methodology, NH uses the concepts of inherent and residual risk. Inherent risk is
considered to be the risk that exists without taking into account the mitigating effect of the controls put in
place by the Company. Residual risk, however, does consider the effect of these mitigating controls, and
is therefore known as the risk level that persists after applying all the control measures in place in NH.
ESG risks
Of the 78 risks identified in the Company’s risk catalogue, an analysis was performed to identify the risks
related to ESG (Environmental, Social and Governance) criteria.
As a result, it was determined that 27 out of the 78 risks, 35% of the total, are concerned with
Environmental, Social and Governance matters. Most of them come under the categories of “Business”
and “Compliance” risks.
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Risk factors and management and control measures
Risk Trend (RT)
↑
Increase
↔
Stable
↓
Decrease
Category
Risk event
Description of the risk
RT
Control and management measures
Business
Labour legislation/collective
agreements
New labour legislation or changes in conditions in collective agreements, as
well as different interpretations of legislation could have a significant impact
and affect financial conditions and business results.
↑
Presence in associations in the tourist sector.
Presence on committees of sector experts.
Institutional relations with various bodies.
Presence of specialized HR personnel at the negotiation of collective agreements.
Collaboration with HR consultants.
Estratégicos
Distribution channels
(internal and external) and
maximization of ADR
(average daily rate)
Online travel agencies (OTAs) and distributors continue to increase their market
share and NH must put measures in place to counter this by increasing sales
through direct channels (Hotel, Website, Central Reservation System) or by
renegotiating commissions.
The loss of control over the price in direct channels compared to other
distribution channels should also be considered, in light of the liberalization of
scraping/crawling tools and technologies in distribution and price.
Finally, it is necessary to ensure that pricing projects are not delayed so that NH
can maximise the net ADR. The capacity to negotiate commercial conditions
should also be considered..
↑
Existence of a Revenue Management Committee.
Optimized budgeting process
Periodic analysis of results compared to budget and definition of action plans.
Control process over intermediary commissions.
Corporate commission policy.
Definition of a Strategic Plan aimed at boosting sales through direct channels (Hotel, Website, Central
Reservation System).
NH Rewards loyalty programme.
Analysis of price competitiveness (price parity compared to OTAs and distributors).
Technological tools to improve pricing and revenue management.
Optimized calculation of net ADR using Business Intelligence techniques.
OTA diversification strategy and renegotiation of intermediation costs.
Periodic analysis of competitors’ results by market using external reports.
Dependence on city and
business segment
Any change in patterns in this segment will affect the Company with a limited
possibility of mitigating the effect through other segments.
↑
Existence of an Expansion Committee.
Periodic attendance at hotel sector investment conferences.Organization of regular meetings with
possible investors to develop hotel projects.
Inability to find additional
growth
Inability to find additional ways of growing that permit sustainable and resilient
growth that will safeguard the Company’s future. NH should be capable of
developing and executing a suitable Expansion/Growth Plan to counter the
reaction of its competitors and assure continuous growth.
↔
Existence of a documented expansion process (lease and management agreements).
Definition of a Strategic Plan aimed at boosting the Company’s growth by geographical area, type of
contract, brands, segments, etc.Implementation of the Office for Integration with Minor International
(principal shareholder).Utilization of Minor to develop the NH brand in the Middle East and the Asia
Pacific region.
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Compliance
Privacidad de datos (RGPD)
Possible breaches of the General Data Protection (GDPR), together with the
uncertainty regarding the behaviour and attitude of the regulator in the event of
potential privacy breaches, could compromise the Company’s objectives.
Furthermore, the costs and risks deriving from inadequate data protection and
management increase as the Companies face more and more advanced security
breaches..
↑
Periodic review and update of the data processing activity matrix for each company in the NH Group
“Privacy by Design” procedures.
Creation of the Data Protection Office, supported by specialist advisors.
Online GDPR training for all employees.
Existence of a specific channel for reporting possible security breaches related to data protection.
Existence of a Disaster Recovery Plan.
Financial
Changes in accounting
standards
New accounting standards and regulations (e.g. IFRS16, IAS29), as well as
varying interpretations of accounting standards currently in force could have a
significant impact on the Company’s financial statements..
↔
Contract management using a computer tool that covers IFRS16.
Specialist advising on new regulations.
Periodic attendance at conferences on changes in accounting standards given by specialized advisors
(external audit firms).
Internal assessment of possible impacts of new accounting standards.
Training courses on new accounting standards for the corresponding internal personnel.
Adverse effects of the
exchange rate
NH operates in countries subject to fluctuations in exchange rates (Mexico,
Colombia or Argentina) and therefore the financial results could be affected.
↔
Periodic monitoring of the impact of the exchange rate of the main local currencies.
Specific cash repatriation plans from local currency to strong currency (e.g. USD).
Specific strategies to manage the exchange rate effect by country (e.g. dollarization of revenues),
giving priority to natural hedging (purchases in the same currency as revenues).
Adverse effects of the
inflation rate
NH operates in countries such as Mexico, Colombia or Argentina in which
results may be affected by fluctuations in the rate of inflation. Furthermore,
some of these economies are hyperinflationary and therefore the most relevant
operating costs (e.g. rent and salaries), may be adversely affected.
↑
Periodic monitoring of collective agreement negotiation.
Analysis and review of the main sources of operating costs (housekeeping, food and beverages,
energy, water, etc.)..
Monitoring of the correct application of IAS29 due to hyperinflation in Argentina.
Interest rate risk
60% of the Group’s financial debt is exposed to fluctuation in interest rates
(40% have fixed interest rates).
The rise in interest rates will increase the Group’s financial expenses, which
will affect results and cash flows. As an estimate, an increase in interest rates of
25 basis points would lead to an increase in financial expenses of 1.6 million
euros. The rise in interest rates could also increase the cost of refinancing
current debt on  maturity.
NEW
Assessment of interest rate hedging instruments and reasonability of the economic / commercial
terms.
 
Reduction in available
credit facilities due to
concentration in the banking
system
Difficulties in increasing financial instruments as bank security and WK
(confirming) instruments to match the current size and future growth
opportunities
NEW
Continuous dialog with banks and financial institutions to identify new partners and find the best
financing arrangement for NH. Continuous dialog with the present lender banks to increase this type
of facility (in some cases, a reduction in other credit facilities is required as it is difficult to increase
the exposure limit).
Analyze new shot-term capital market solutions (i.e. commercial paper). 
New local financial institutions should be identified at national level, as most current lenders are
unwilling to increase their exposure.
The company's ESG positioning may help diversify financing products.
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External factors
Change in economic cycle
The contraction of the global economy (or low levels of economic growth)
could have a negative effect on NH’s revenues and profitability, and slow the
Company’s future growth.
↑
Definition of a Commercial Strategic Plan aimed at diversification and strengthening of segments.
Operational optimisation and efficiency projects
Asset Repositioning Strategy.
Geopolitical risks (terrorism
and political instability)
NH operates in countries where there is a risk of suffering terrorist attacks.
This could cause a reduction in sales due to the “panic effect” on tourism. It
could impact travel/tourism patterns in the affected areas and lead to an
increase in insurance premiums and in security costs. The occurrence of a
terrorist attack could cause damage to one or more NH properties the value of
which is not fully covered by the current insurance policy.
NH also operates in certain countries subject to political instability or
uncertainty that could affect business decisions or financial results (e.g. Brexit,
Spain/Catalonia, Italy, Mexico, etc.) This also includes the possible impact of
the Helms-Burton Act on possible lawsuits against NH in courts in the USA
(Cuba, Sotocaribe, etc.).
↔
Existence of a communication protocol in the event of a crisis.
Existence of a Business Continuity Plan and a Disaster Recovery Plan.
Quarterly analysis of the economic and geopolitical situation in regions where NH operates and
assessment of the impact on the Company’s operations.
Existence of an Executive Risk Committee.
Documented Risk and Insurance Management process.
External factors
New competitors in the
tourist sector
The use and popularity of collaborative economic service providers, such as
Airbnb, has grown enormously in recent years. These companies compete
against traditional suppliers of accommodation such as hotels or hostels and
could impact demand for such traditional types of accommodation or even
force traditional accommodation models to modify their business model or
their cost structure in order to compete effectively. The uncertainty in the
regulator’s behaviour and attitude towards these new accommodation models
also has to be considered.
Furthermore, NH is subject to intense competition from other hotel chains, and
from specialist or independent hotel operators. The increase in hotel supply in
some of the main cities where NH operates, as well as the creation of new
business models or the repositioning of hotels are examples of initiatives by
competitors.
Finally, large market concentrations due to mergers and acquisitions could
threaten NH’s market share.
↑
Presence in local and/or national associations in the tourist sector.
Presence on committees of sector experts.
Institutional relations with various bodies.
Pilot projects with technological tools to monitor results of collaborative economy service providers
in the main city locations where the Company is present.
Operational initiatives aimed at attracting families to NH accommodation and special initiatives
launched to facilitate and increase the experience of corporate customers (for example, the NH Pro
website)
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Systems
Cyberattacks
The number of cyberattacks continues to increase significantly as the attacks
become more sophisticated and the methods of attack diversify. The damage
deriving from such incidents may lead to financial losses or the loss of
intellectual property, which makes it necessary to reinforce the current
strategies for the mitigation of cyber risks.
Cyberattacks could cause a loss of sensitive information of the business or
customers (including credit card data), business interruptions, lawsuits deriving
from system interruption, and other costs and liabilities.
↔
Existence of a corporate Security Policy.
Periodic intrusion testing to detect vulnerabilities in systems and communications.
Perimeter security measures.
Periodic analysis of malware, viruses, etc.
Cybersecurity awareness campaigns.
Online training in cybersecurity for all employees (mandatory).
Information Security Management System based on international standards.
Annual audit by an external firm of compliance with PCI-DSS regulations.
Inability to keep up with
technology
NH’s current operations and its technological infrastructure may not be capable
of meeting performance expectations in relation to quality, business operations,
cost and innovation as effectively as our competitors, especially competitors
that were “born in the digital age” and have a low cost structure for their
operations, or even competitors with a long history and larger operations.
Accordingly, NH needs to keep up to date in relation to the technological
developments necessary to support its operations and its business adequately
and compete effectively.
Finally, the inability of NH’s systems and processes to meet the Company’s
demands and the speed of its growth must also be taken into account, as well as
the difficulty in having the necessary resources to face this challenge.
↔
Existence of periodic controls to monitor the performance of NH’s technological platforms.
Recurring analysis to ensure that versions of the systems are kept up to date.
Attendance at events and meetings with suppliers and specialist consultants to keep abreast of new
technological developments.
Analysis of business and technological requirements and coordination between departments in
projects for the integration of hotels in the portfolio.
Performance analysis of the customer booking process on the NH website and using the mobile app.
Recurring review of the NH web download time on mobile and desktop devices.
FastPass initiative, combination of three innovative services: Online Check-in, Choose Your Room
and Online Check-out.
Existence of a Digital Evolution Plan (DER).
SAP/website crashes
NH is currently operating with SAP systems both in back-office and front-
office. If there is a crash in SAP, NH might not be able to bill its customers or
might have to stop the activity of the administration department. Furthermore,
NH’s revenues depend on the success and availability of the website.
↔
Existence of a documented process that details the tasks and actions to be carried out at operational
level in the event of system shutdowns (whether planned or unplanned) to mitigate the impact on the
operation.
The measures detailed above for the risk of cyberattacks (intrusion testing, perimeter security,
analysis of malware and viruses, etc.).
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Emerging risks and new challenges
Emerging risks are risks that are expected to have a significant impact on the Company’s operations and,
therefore, on its financial results in the future (long term, 3 to 5 or more years), although in some cases
they may have already started to impact NH Hotel Group’s business now.
Accordingly, during the periodic process of supervision and monitoring of risks in the Executive Risk
Committee and in the Audit and Control Committee, as well as during the annual risk identification and
assessment process, the Company has adequate mechanisms to ensure that emerging risks and new
challenges are taken into consideration and given an adequate response. The result of this analysis is
reflected in the corporate Risk Map which is submitted annually to the Board of Directors for approval.
Additionally, risk owners can report any emerging risks or new risks detected at any time, so that the Risk
Office can proceed to analyze and consider them.
The emerging risks that the Company has already detected and on the monitoring and analysis, impact
assessment and mitigation of which it is working, are described below:
EMERGING RISKS IDENTIFIED IN 2021
Risks related to social behaviour patterns | Collaborative economy, changing customer preferences,
demographic changes
Considering the changes in consumer behaviour (with a shift towards self-service options and apartment
and house swaps) and the arrival of new market players whose offers and business models alter the
codes of the hotel industry, NH Hotel Group needs to expand its offer to diversify the opportunities
proposed to travellers and meet their expectations better, while attracting new guests. If the Group does
not detect new consumer behaviour and does not respond quickly by offering suitable experiences to its
guests, its market share and level of activity could be adversely affected, with a negative impact on both
revenues and net income.
The Group responds to these changes by adapting its products and services to the new generations and
new businesses. The Group has an Innovation Committee dedicated to exploring new business and
innovation opportunities to strengthen the Group’s experience when it comes to offering specific
disruptive solutions to guests and preparing growth in the future.
To take advantage of the growing attractiveness for the market of distinctive brands with a strong
personality, which offer an excellent work environment for urban nomads and an ideal meeting place,
the Group has also opted to redouble its efforts to expand its nhow brand in one of the fastest-growing
segments in the hotel industry, referred to as "lifestyle ".
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Technological risks | Cyberattacks, information security, technological innovation
The Group’s business is based on a variety of processes and software that support both employees and
guests when their book their stays. Some of these processes and apps depend on complex information
systems and IT infrastructure to collect, process and store growing quantities of operational and
strategic data which are essential to support the value creation process. These data, which are collected,
sorted and processed directly by the Group or by external service providers, may suffer accidental or
malicious damage. The Group’s systems could suffer directly or indirectly the consequences of viruses,
service refusal or other attacks, hardware or software technical breakdowns, sabotage, intrusion or
piracy that have a negative effect on the availability and integrity of data as well as the confidentiality of
such data. These threats may also arise internally due to malicious intent, errors or caused by possible
obsolescence of infrastructures. Whatever their origin, any alteration, theft, disclosure or unavailability
of the Group’s data could have a negative impact on the attainment of its strategic objectives.
Assuring the security, protection and availability of strategic data is a priority for the Company. The
Information Systems Security Department has the task of protecting the entire infrastructure, the IT
systems and software needed for the group’s Operations. Its function consists of:
i.preventing intruder access, viruses and attacks through the administration of all the dedicated
system hardware and software security and conducting intrusion tests,
ii.carrying out awareness-raising campaigns and training for employees (for example, alerting on
phishing risks).
As far as payment methods are concerned, every year the Company renews its PCI DSS certification, a
key factor in the prevention of risks that affect guests’ bank data.
In addition, NH Hotel Group has a business continuity plan to guarantee the continuity of operations
and preserve data confidentiality.
Risks related to climate change | Natural disasters, extreme weather phenomena, regulatory
In most of the countries where NH operates, the Group is exposed to the risk of extreme natural events
(such as earthquakes, floods, snowfall and cyclones) the frequency and / or gravity of which may be
amplified by climate change.
The occurrence of any such event could have a direct or indirect impact on guests and employees, but
also on the Group’s business and assets, adversely affecting its activity and compromising its financial
situation.
Protecting guests and employees is a priority for the Group. For this reason, permanent or temporary
protection measures are implemented as soon as these risks are identified, such as evacuating hotels in
accordance with the Group’s procedures. For seismic risks in particular, drills are carried out
periodically by the teams in the countries identified (such as Mexico), so that they can respond
efficiently in the event of an earthquake.
Furthermore, regulatory changes such as the European Union Green Deal and the Fit for 55 package of
measures to adapt European legislation to its climate goals will have an impact for the Company both in
terms of investments and in the renovation of hotels or the acquisition of new hotels.
Aware of the effects of climate change, and with the aim of managing operating costs more efficiently,
the Group is taking measures to limit the carbon emissions generated by its operations and its entire
value chain. More information on NH Hotel Group’s climate strategy can be found in the section NH
ROOM4 Planet.
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Certain geopolitical risks | Terrorism, change in economic cycle, political uncertainty and, to a lesser
extent, Brexit
The evolution of the geopolitical situation exposes the Group to the risk of terrorist attacks, among
others, in the countries where NH operates. The occurrence of such events could have a direct or
indirect impact on guests, employees, business and assets, and have a negative effect on the attainment
of the Company’s strategic objectives. Furthermore, acts of terrorism, political unrest or the outbreak of
war would affect tourism and the Group’s business (by causing a fall in the number of guests, closure of
hotels and abandoned development projects) in the regions in questions, as well as threatening the
safety of employees.
Protecting guests and employees is a priority for the Group. To protect them effectively against the
main threats identified, the Group has developed a safety and protection strategy aligned with the
severity of the estimated risks. The strategy is based on organization, a monitoring system and security
measures that evolve in line with the evolution of each situation. These measures are designed to
guarantee the safety of employees, guests and assets, while also assuring the continuity of operations. In
the event of an alert, the internal crisis management system is activated immediately to guarantee the
safety of our guests and employees. Damage to property is covered by the Group’s insurance
programme.
Risks deriving from external factors | Pandemics, strikes, both internal (hotel personnel) and external
(e.g. air traffic controllers)
The Group’s operations may be affected by epidemics in the regions where it welcomes guests or by
worldwide epidemics. In the last 24 months, NH Hotel Group, like all the hotel companies in the world,
has suffered the consequences of the COVID-19 pandemic which has caused a fall in the hotel
occupancy rate and in events due to the health restrictions in place in all countries. Revenues have been
negatively affected even though the group has contingency and business continuity plans that partially
mitigate the fall in revenue while contributing to assure the health and safety of its guests and
employees.
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NH ROOM4 SUSTAINABLE BUSINESS
NH Hotel Group carries out its hotel activity with the ambition of spearheading responsible behaviour,
creating shared value at the economic, social and environmental level wherever it is present. With this
philosophy, in 2021 the Company has continued with its strategy, in which one of the pillars is NH
ROOM4 Sustainable Business, which is a key part of the Company’s global strategy.
The strategic vision of NH ROOM4 Sustainable Business is in turn based on three fundamental
management levers: NH ROOM4 People, NH ROOM4 Planet and NH ROOM4 Responsible Shared
Success, all in the framework of the same premise of sustainable and ethical principles, culture of
responsibility and civic spirit.
Convinced that it is going in the right direction to achieve its next goals regarding sustainability, the
Company is aligned with the Sustainable Development Goals (SDG) to which it can contribute and is
therefore committed to continuing to create long-term value globally, in the context of Agenda 2030.
NH ROOM4 Sustainable Business MODELO
For NH Hotel Group, the strategy is based on “NH ROOM4 a better world”.  In line with this strategy,
management of the Company’s corporate responsibility, NH ROOM4 Sustainable Business, is
articulated around three lines of action: NH ROOM4 People, NH ROOM4 Planet and NH ROOM4
Responsible Shared Success:
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NH Hotel Group promotes internal professional development
and creates social projects in the communities where it is
present.
NH Hotel Group is committed to the environment and shows
this through sustainable products, reducing consumption and
the fight against climate change.
NH Hotel Group conveys human rights and ethical business
principles in the way it works throughout its value chain:
customers, owners and suppliers, promoting responsible
alliances.
GOVERNANCE
CITIZENSHIP MINDSET
Management of the Sustainable Strategy
Organizational structure focused on Sustainable
Business, to ensure implementation of the strategy.
Accountability
Reporting on sustainability and sustainable
business as an opportunity for continuous
improvement and monitoring and demand for
transparency.
Corporate Governance & Compliance
With the aim of conveying the ethical and
responsible business principles and the
commitment to Human Rights that guide the way
NH Hotel Group works
In their everyday activity, each employee
can do things in the most sustainable way
with a citizenship mindset.
Activation of a fluid communication style
and the recognition of the responsible and
sustainable commitment by employees.
Volunteering is the key to the rollout of the
sustainable business commitment with
employees. Without their participation, no
initiative would have the desired impact. NH
Hotel Group is made up of people who are
passionate about service, and that is its
strength.
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Presence of NH Hotel Group in sustainability indexes and rankings
NH Hotel Group, recognized as one of the most sustainable companies in the sector in
the world
In 2021, NH Hotel Group participated voluntarily for the third time in the Corporate Sustainability
Assessment (CSA) 2021 carried out by the sustainable investment agency S&P Global. The assessment
generates a world ranking in sustainable performance by companies in different sectors.
The Company has taken third place in the ranking, standing out as one of the most sustainable leaders
in the sector compared to the companies included in the Dow Jones Sustainability Index. This result
consolidates NH Hotel Group as one of the benchmark companies for sustainability in the industry
worldwide and confirms NH Hotel Group’s strong position in social, environmental and economic
performance.
NH Hotel Group, which has had an excellent performance in terms of sustainability in recent years, will
continue to build a Responsible Business, one of the pillars of the Company’s strategy.
PRESENCE OF NH HOTEL GROUP IN SUSTAINABILITY INDICES AND
RANKINGS
NH Hotel Group has achieved the third place among the most
sustainable hotels in the world, thus consolidating its position as one
of the benchmark companies in sustainability in the industry
worldwide, after being assessed for a second year by S&P Global, the
sustainable investment agency that assesses the companies that make
up the Dow Jones Sustainability Index.
The commitments in this field and the improvement that NH Hotel
Group has shown during this year have earned it a Bronze Class
award in the S&P Global Sustainability Yearbook 2022.
Since 2013, NH Hotel Group has been included in the FTSE4GOOD
index and renews its presence year after year, thanks to the
responsible management of the business and the improvements made.
The index was created by the London Stock Exchange to help
investors integrate environmental, social and corporate governance
(ESG) factors in decision making.
NH Hotel Group has been included for the third time in the
Bloomberg gender-equality index 2022 and is the only Spanish hotel
company among the 380 companies included in the index.
The Company has obtained its best results in salary equality and
parity, thanks to its compensation policies based on gender equality
and on the fight against the pay gap. This has confirmed aspects that
were already known, such as the positive presence of women at all
levels of responsibility in the Company.
Carbon Disclosure Project recognizes the efforts made by leading
global companies in the battle against climate change. In the last report
dated December 2021, NH Hotel Group obtained a rating of B in the
annual ranking. With this rating, NH Hotel Group once again sees
recognition of its pioneering vision to place sustainability as a strategic
value that has acted as lever for value across the Group for more than a
decade.
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MATERIALITY ANALYSIS
The materiality analysis is key in NH Hotel Group’s Corporate Responsibility management process, both
for reporting purposes and in defining the strategy and initiatives and in establishing dialog with
stakeholders.
The objectives of the update of the materiality analysis are as follows:
▪Comply with the requisites of the non-financial reporting directive.
▪Determine the relevant aspects to guide the Company’s Corporate Responsibility strategy.
▪Respond to the requisites of the Global Reporting Initiative for sustainability reporting.
▪Identify the expectations of stakeholders as the basis for reputation management.
In 2021, NH Hotel Group has updated this analysis in order to define the contents of this Report and
prioritise the relevant matters, based on the Materiality Study for 2020. This process involves the
following phases:
Updating relevant matters
Material matters are identified based on an analysis of internal and external sources that have made it
possible to determine a preliminary list of relevant matters for NH Hotel Group and for its stakeholders.
The materiality analysis has allowed us to identify the most relevant matters for each of our stakeholders,
defining the essential areas or aspects for drawing up this report, the coverage of which makes it possible
to assess the Company’s performance in these areas. As far as the quality of the information is concerned,
our aim is always to convey a balance, reflecting both positive and negative aspects of our performance
throughout 2021 in the key materiality areas identified. Accordingly, we publish this information in a
precise, detailed, clear, comprehensible and reliable way, offering our stakeholders the evolution over
time of the material matters so that they can be aware of this information and compare it with other
companies or industries.
For this year’s update, 25 material matters have been identified based on an analysis of the current
context, ESG criteria, analysis of global trends, the standards of the Global Reporting Initiative (GRI) and
the United Nations 2030 Agenda. As a new feature, and in line with the current circumstances in which
the Company finds itself, an analysis of trends that shows the impact of the matters in the short, medium
and long term has been included.
Strategy and priorities for NH
Hotel Group
▪Company Strategy.
▪Sustainable Business Strategy.
▪NH Hotel Group Materiality 2020.
▪Consolidated Statement of Non-Financial Information  –
Sustainable Business Report 20200.
Sustainable Development Goals
– SDG
▪SDG in which NH Hotel Group has a  direct and indirect
impact and its specific goals.
Prescribers and trends in the
sector
•Key sustainability goals defined by the International Tourism
Partnership (ITP)
•SASB Materiality Map ®
•Sustainability Yearbook 2021 issued by S&P Global.
•Carbon Disclosure Project (CDP) ranking – Climate Change
Subsequently, a semantic review of the matters is carried out with the aim of linking similar concepts or
areas and integrating them in the terms of NH Hotel Group and the hotel sector’s business approach. The
matters have been grouped according to the different pillars of the Sustainable Business Strategy.
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Sustainable Business
Pillars
NH Hotel Group relevant matters 2021
Governance
1
Sustainable financial growth.
2
Regulatory environment.
3
Recovery plan.
4
Corporate governance, business ethics and transparency.
5
Cybersecurity and data protection
6
Protection of Human and Labour Rights.
7
Management of financial, non-financial and emerging risks.
8
Innovation and technology.
9
Communication channels and dialog with stakeholders.
NH ROOM4 People
10
Talent, training and professional development.
11
Culture of equality, diversity and inclusion
12
Employee engagement
13
Safety, health and wellbeing
14
Corporate volunteering
15
Positive impact on the local community and culture
16
Promotion of youth employment
NH ROOM4 Planet
17
Fight against climate change
18
Responsible management of natural resources and
biodiversity
19
Sustainable hotel services
20
Waste management and circular economy
NH ROOM4
Responsible Shared
Success
21
Sustainable alliances
22
Responsible and local supply chain
23
Unique experiences for customers
24
Service quality and satisfaction
25
Fostering sustainability among customers
Prioritisation
The material matters are prioritized on the basis of two variables:
•Impact on the business. Importance of each matter in NH Hotel Group’s business activity,
taking into account the strategy, trends in the sector, sectorial and sustainability prescribers, and
the evaluation of the different areas of the Company that have relations with stakeholders, such
as Communication and CSR, Human Resources, Environment or Procurement. As indicated
above, this year an additional variable has been added showing the future relevance -more, the
same, less relevance- of each of the matters in the next five years.
•Impact on stakeholders. Importance of each matter among the different stakeholders based on
the available information of NH Hotel Group, trends and social concerns, the UN Sustainable
Development Goals –SDG–, and the conversation in the media on these matters.
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Validation and Materiality Matrix
The prioritization is validated internally by the Sustainable Business Area of NH Hotel Group, with the
aim of comparing the relevance of the material matters and their importance in relation to the business
goals.
The analysis of the results has taken into account both an internal and an external weighting. This
prioritization is used to draw up the Materiality Matrix for the Non-Financial Information Statement -
Sustainable Business Report 2021, in line with the two axes of relevance:
–Impact on the business.
–Impact for external stakeholders.
As indicated above, this year a third variable has been added, indicating whether each matter will be more
or less relevant in the next 5 years.
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NH HOTEL GROUP AND THE 2030 AGENDA
For the purpose of focusing the business model on a hotel model that is committed to sustainable
development, through the Sustainable Business Strategy NH Hotel Group generates value for the different
stakeholders in the places where it is present. In this context, the Company has impact and a capacity for
influence in a total of 12 Sustainable Development Goals and supports the goal of the Paris Agreement to
combat climate change.
NH Hotel Group has performed an analysis of the agenda’s contribution to the SDG, which in turn has
allowed us to identify which goals are more relevant for the Company, both on account of its activity,
commitments and strategic focus and on account of different external factors considered.
*Excluding expenses for leases paid, commissions and volume discounts on sales and supplies, among others.
** Reduction compared to 2019 in absolute terms. The atypical operation of the hotels during most of the year
translates to reductions not reflecting the actual performance of the environmental data.
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NH ROOM4 RESPONSIBLE SHARED SUCCESS: CUSTOMERS
NH Hotel Group provides an excellent service offering an innovative range of services, and invites
its customers to participate and get involved in ethical, social and environmental commitments. In
its commitment to sustainability, NH Hotel Group seeks to include and involve customers in its
Sustainable Business initiatives, whether by generating opportunities for social contribution or by
promoting environmentally responsible behaviour.
FEEL SAFE AT NH
At NH Hotel Group we want our guests to continue enjoying our hotels and having unforgettable
experiences, and we have therefore created Feel Safe At NH, a set of measures certified by safety experts,
which have been implemented in all our hotels so that our guests, employees and suppliers can continue
to enjoy all our destinations, with no worries.
To ensure the safety of guests and employees, the Company has put a number of different initiatives into
place and has adapted almost 700 standards, completely redesigning the guest experience cycle.
Feel Safe at NH reviews the entire way our hotels operate and concentrates all the initiatives under 10
lines of action that respond to our guests’ needs in the new social reality caused by COVID-19. From the
cleaning and disinfection processes for each space in the hotel, through new digital solutions, processes
and protocols for food and beverage management, social distancing rules, to air and water purification
control, the measures in the plan cover all aspects that allow hotels to be reopened with maximum
guarantees for the safety of guests and employees.
Each of the Company’s establishments will have a designated health and safety officer in the new Feel
Safe at NH operating process. This person will be responsible for leading the implementation of the plan,
and for employee training and, finally, will be responsible for controlling ecological and responsible use
of protection equipment.
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NH Experience
As a Company strategy, NH Hotel Group has identified the need to believe in the intrinsic value of each
of its brands. It therefore seeks to pursue maximum efficiency in media investments and an improvement
in the customer experience with the development of Guest Intelligence analysis tools, detecting the
“moments of truth” and providing support to an experience undergoing continuous redesign and
implementation, as well as monitoring acceptance. In recent years, as a result of the Company’s new
business strategy, the quality bases that characterize NH Hotel Group have been laid down.
This year has been notable for the progress made in digitalisation, with the focus on improving both the
efficiency of internal processes and the guest experience, as well as offering technological solutions to
existing processes (which allow guests to reduce physical interactions with hotel personnel if they wish),
while at the same time we contribute to the Company’s sustainability commitment.
Principales initiatives in 2021
Instant Booking
Tool
This project allows instant reservation of meeting rooms for up to 20 people.
For the customer it is a fast, easy and transparent process. As far as internal
processes are concerned, we eliminate the management of this type of reserves
from the GEM. The reservation is done on the web and generates a booking file
directly in TMS.
We currently have a LIVE (NHC Berlin Friedrichstrasse) and we will be
working on rollout during the first quarter of 2022.
Duetto autopilot
Duetto is a novel system that helps manage income. Based on the pickup
forecast / historical figures, it makes pricing recommendations, with the aim of
optimizing revenues.
Thanks to autopilot, recommendations are launched automatically to TMS and
connected channels 3 times a day. This optimizes revenues, reduces the
workload of revenue managers and improves the time to market
Mobile Guest
Service
Digitalisation of the hotel information and services on a PWA (Progressive Web
App) that can be accessed from any guest mobile device (cellphone, Tablet, PC)
offering guests the possibility of having all the information on the hotel on their
cell phone; from information on the hotel’s facilities and hours, to the possibility
of ordering room service or booking a table in the restaurant, requesting
additional amenities, etc.
An initiative that generates benefits in terms of sustainability by digitalising all
the information. This service is currently available in more than 317 hotels, in 25
different countries.
Other notable experiences:
•FASTPASS: the main purpose of this initiative has been to offer guests the possibility of using three
innovative services, namely Online Check-in, Choose Your Room and Online Check-out, that give
guests all the control over their stay.
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The added value has been the inclusion of the "Choose your Room" option, which gives guests the
option of choosing their room by exploring the hotel’s architectonic plan, improving the guests’
experience.
The online check-in and online check-out features also allow us to digitalize both processes, reducing
the use of paper and giving our guests the possibility of carrying out both interactions conveniently
from their smartphone.
The roadmap for FASTPASS for 2022 rests on two major levers: on one hand, increasing the volume
of (by incorporating reservations made through third parties, creating new channels so that guests can
access these services …), and on the other hand, improving the user experience (by offering the
possibility of upgrading their room, booking other services or adding new payment methods). In
addition to this, in the future there are plans to integrate the digital key into the fast pass (which will
let guests open the door to their room with their cellphone) and for this purpose the best mobile key
solution for this development will be analyzed. 
•Tablets in Reception: With the aim of continuing to be at the forefront of innovation and offer its
guests the best services, NH Hotel Group presents Smart Tablet in Reception, a new proposal that
reduces physical contact and waiting times at hotel reception, improving the guest’s experience by
digitalising all the phases of check-in and check-out processes. These processes have been redefined
with a clear focus on improving these touchpoints, at both operational and experience level.
This project lets guests complete the check-in and check-out processes using a tablet connected to our
PMS, which:
▪Facilitates the review of their booking information, contact or billing information, without the
need to print paper, and correcting any errors at the same time.
▪Offers the possibility of updating the GDPR policy and NH Rewards on the tablet.
▪Enables signing of the registration and police (if applicable) documents using this device
(digital signature).
▪Digitalises the check-in and check-out processes.
With Tablets in Reception we achieve the following goals:
▪Improving the guest experience.
▪Paperless processes.
▪Improving the quality of our CRM and improving NH Rewards capture.
▪Digitalising the customer data storage process (GDPR/Police).
▪Improving the efficiency of these processes.
A preliminary implementation of the project has been carried out in 2021 in order to detect and
implement improvements in the process. After that, a rollout phase has been defined for 2022 which
will allow us to advance in the consolidation of the defined goals, as well as continuing to improve the
usability of the project. A pilot programme to give this feature mobility has also been planned, that
will let the check-in and check-out processes be carried out in different parts of the hotel. 
▪Pet friendly: a complete experience for guests who travel with their pets. This new operational
promise for pets offers our guests the certainty that travelling to an NH hotel with their pet is possible
and convenient, which is especially relevant nowadays in light of the growing number of people who
decide to travel with their pet. We offer a standardized pet policy all over the world, making our hotel
chain pet friendly.
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▪Room Office: The Company offers the possibility of renting one of our spacious and comfortable
rooms to use as an office. Offering a quiet space, with all the necessary equipment: office chair, WiFi,
private bathroom, television, and the possibility of contracting additional services such as beverages,
lunch or any other F&B service. This initiative also offers the usual hotel facilities for holding
meetings or work sessions such as the meeting rooms.
▪City Connection: an initiative that lets our guests access the lobbies of all our other hotels in the city
and enjoy some of our services and public areas, giving an added value mainly to our leisure guests.
The aim is to improve the travel experience when staying at NH, offering our guests the possibility of
having convenient stopping places all over the city (to rest, use the Wi-Fi connection, have a drink,
leave luggage …) and enjoying any service at any NH hotel in that city.
▪PressReader: in the framework of the goals of reducing paper consumption and improving our
guests’ experience, we have introduced PressReader, a digital platform that offers our guests unlimited
access to national and international newspapers and magazines during their stay, replacing print media
with a digital alternative.
SMART SPACES
Smart Spaces is NH Hotel Group’s new B2B proposal. Exclusive spaces to work and hold small business
meetings in unique locations, mainly hotel lobbies and meeting rooms, with all the amenities and services
of the Company’s medium and high-end category hotels.
Smart Spaces lets you work all day in a relaxed way in a safe and exclusive environment, organizing the
meeting with an exclusive package of services, including unlimited Wi-Fi, cloakroom at reception, laser
printer, 2 courtesy bottles of water and HD monitor with webcam.
This value proposal means guests can work conveniently from our hotels, reducing commutes, travel and
expenses.
In the framework of this initiative, exploring in more depth the new work trends that have arisen in the
last few years, NH Hotel Group also consolidated the NH Room Office concept in the America Business
Unit, specifically in the NH Collection Bogotá Teleport Royal as a pilot.
Months later, after the success of this innovative proposal, the Company has extended NH Room Office
to other countries in the Americas and Europe.
Video calls, preparing presentations or giving online training courses … working from home is not the
best solution for every task. That is why the Company offers the possibility of renting a quiet hotel room
with a pleasant workspace, from a half-day upwards.  This new concept lets guests work with all the
necessary equipment and maintain distancing without having to be in a business center or go to the office.
EXTENDED STAYS 
This consist of an extended stay package that guarantees the best offer for the use of all the amenities of
our hotels, for stays of 7 nights or more. This type of value proposal is designed for travellers who need or
prefer to stay in a destination and hotel for long-term projects, saving the expense of recurring long-
distance trips.
FULL BUYOUT 
This NH Hotel Group option lets an entire hotel or only part of it be booked for the personal use of a
company or guest. A totally personalised service that will guarantee privacy, safety and, above all, a
memorable experience.
OUTDOOR SPACES 
Spectacular spaces and areas for open-air events where guests recover their energy and enjoy the views,
whether participating in a corporate activity or a creative session with the team, a reception or social
event. Ranging from terraces with views of the mountains, cityscapes or the sea to rooftops, gardens and
pools, finding the perfect place to organize a meeting or event, respecting the safety measures established
in recent times by the health authorities.
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NH+ BUSINESS PROGRAM 
NH+ Business Programme is a programme created to support businesses with exclusive benefits, a
programme that supports the recovery of the businesses affected by the years of pandemic. The more
nights stayed at the Company’s hotels; the more advantages are available. Among others, with NH+,
depending on the category and by booking through NH’s professional website (NHPRO.com), businesses
can obtain a discount of up to 25% on accommodation in the group’s hotels, discounts on parking,
premium Wi-Fi service, late check-out or early check-in.
 
NHPRO 
The NHPRO.com online platform is a unique digital space exclusively for business travellers, the purpose
of which is to simplify and facilitate administrative tasks and offer professional new capabilities for their
business.  Among other features, it can be used to consult information on what NH Hotel Group has to
offer for the B2B segment, access special rates, manage travel bookings or plan events. The launch of this
tool is part of the accelerated digitalisation initiatives of NH’s value proposal to help our customers save
time and resources.
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Gastronomic innovation
NH Hotel Group is firmly committed to high quality gastronomy, innovation and the application of the
latest trends in the sector, and therefore the Company is constantly in the process of innovating and
developing exclusive gastronomic standards. However, in 2021, due to the impact of COVID-19 on the
F&B area, innovation has focused on actions and standards that help to protect our guests, increase food
safety, improve sustainability and support those who have been most adversely affected by the pandemic.
Local regulations on measures to deal with the virus have defined the types of services available in each
region or country, and therefore the Company’s traditional standards have been adapted to these
regulations and to the recommendation of WHO (World Health Organization). These adaptations have
involved several innovative processes that allow NH to maintain differentiation, improve the guest
experience in limited services and the application of new techniques or services.
The processes in which innovative proposals have been applied in the context of COVID-19 and which
were implemented in 2020 have been maintained:
▪F&B Mobile Guest Service, developing a mobile app through which customers can see all
available services, place orders or book a space in restaurants.
▪The Box, adaptation of the room breakfast service, with an attractive presentation and increased
hygiene guarantees.
▪Breakfast NH, adaptation of the famous NH breakfast to the new regulations in force and for
which 3 service models have been developed (à la carte, assisted buffet service or mono-packed
buffet), which adapt to local regulations in each case while maintaining the traditional values of
our breakfasts, a warm welcome, use of local products, variety and healthy food.
▪ M&E, adaptation of the entire range of food and beverages offered to the new requirements in
order to assure safety and hygiene at our events.
▪Take-away service, creation of a new service adapted to the mobility circumstances, for lunches
and dinners, during periods of restrictions for restaurants.
▪Business and Individual Delivery Menus, with delivery to offices and homes on special dates.
It should be noted that in 2021, due to the damage caused by the pandemic, NH Hotel Group has
undertaken, as far as F&B is concerned, to improve sustainability and support groups of people that have
been especially impacted by COVID-19. Some examples of the new actions taken are:
▪Improvement in sustainability in F&B by creating a new process which increases the efficiency
of resource management and use of surplus kitchen production. This has involved collaborating
with a number of food start-ups that reuse the food products that have not been consumed in the
hotel.
NH Hotel Group offers exceptional cuisine under chefs holding a total of 8 Michelin stars, who in some
cases have adapted their services to the COVID-19 situation with new proposals:
▪Dabiz Muñoz, 3 Michelin stars, with DiverXO at NH Collection Eurobuilding. During 2021,
Goxo, the chef’s new concept, debuted at the NH Collection Barcelona Constanza
▪Paco Roncero, 2 Michelin stars with La Terraza del Casino. This year he has reinvented his
Workshop concept by creating a unique conceptual space featuring multisensorial gastronomy
and sustainability (Paco Roncero Taller)
▪Chris Naylor, 1 Michelin star with Vermeer at NH Collection Barbizon Palace, creation of the
delivery service for Michelin star in the Netherlands.
▪Randy Karman, 1 Michelin star, with White Room at NH Collection Grand Hotel Krasnapolsky.
▪Marcos Morán (1 Michelin star) consulting chef at Hispania Brussels, NH Collection Grand
Sablon.
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EVOLUTION OF QUALITY MEASUREMENT TOOLS IN 2021
An essential part of the customer experience continuous improvement process is monitoring perceived
quality and the action plans that have been put in place. A significant example of a measurement tool is
Quality Focus Online, which makes it possible to monitor customer reviews through internal and online
channels.
The main improvements in the tool in 2021 include internal improvements in usability, improving the
content of some of the tabs to help view at the same time global NPS (Net Promoter Score) data and
competition data of all the hotels. In addition, aware of the importance that Google is gaining in recent
years, the option of responding to the Questions and Answers section directly from the tool has been
included, which allows us to respond to all customers and improve our presence in Google maps.
Furthermore, to maintain the Company’s high standards in relation to quality and customer satisfaction
and maintain maximum assurance of safety for guests and employees, this year the checklist created on
2020 has continued to be used, through which the Health & Safety Managers, designated in the Feel Safe
plan to be responsible for verifying and managing the plan in each hotel in each Business Unit of NH
Hotel Group, carry out the corresponding checks in each establishment and identify areas for
improvement, in order to implement the necessary corrective actions.
To carry out these controls, as well as the customer experience quality visits that local quality teams have
resumed this year, we continue to use the existing quality tool, the smartphone app called Iristrace.
Furthermore, with the intention of understanding its guests better every day, the Company has continued
to use the services of Trust You, a semantic analysis tool that makes it possible to have greater visibility
of what customers are saying about NH Hotel Group and which has helped to identify the main areas for
improvement both in terms of service and product.
Key quality indicators
2021
2020
Difference
(in %)
NH Hotel Group survey rating (scale of 1 to 10)
General
8.6
8.7
-1.1
Service
9.1
9.2
-1.1
No. of NH Survey
Ratings *
84,218
62,920
33.8
Online survey rating (scale of 1 to 10)
General
8.3
8.4
-1.2
Service
8.9
8.9
0
No. of online survey
ratings
312,562
268,878
16.2
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Impacts on visibility and perception of Quality
As a new feature in 2021, NH Hotel Group has developed an internal tool which tries to predict which
areas have the most impact on the guest experience, based on the different scores given to the sub-
categories (room, cleanliness, food and beverages …) in the internal satisfaction survey.
The idea arose with the aim of creating predictive patterns that could generate percentages of influence of
each of the sub-categories evaluated. These percentages of influence also allow the hotels to prioritize
which sub-category matters most to the guest when determining the overall rating of a hotel, prioritizing
these sub-categories in their operational action plans.
The overall perception of the Company’s quality has decreased by 0.1 points compared to last year and
continues to be affected by the health crisis and the constant restrictions in each country. The overall
score fell to 8.4 at the end of 2021 (-0.1 vs 2020). In relation to the overall score from online reviews, it
has fallen to 8.3 (-0.1 compared to the previous year). A slight fall has also been seen in 2021 in the
Booking.com and TripAdvisor ratings with a fall of -0.1 compared to the previous year.
By brand, the impact is also in line with the overall ratings, with the main brands obtaining scores of NH
Hotels 8.3 (the same as 2020) and NH Collection 8.6 (-0.2 compared to 2020). The nhow brand has
increased its rating with a score for the year of 8.6 (+0.1 compared to 2020).
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Single Customer Service Center Tools
The Single Customer Service Center provides support to hotels and to customers. It combines Customer
Care, NH Rewards and the VIP Desk and has continued to consolidate its service in 2021, extending its
capacity for response and improving the level of service.
SAP module: TMS4
Customer Care
This is a module that lets any interaction with customers be
recorded, from the time the complaint is received. Customers
can manage their complaints through multiple channels: email,
telephone, website, hotels, social media …
The types of contact range from comments or suggestions to
complaints, congratulations, requests, claims or technical
incidents.
Quality Focus
Every week data is drawn from the satisfaction surveys received,
identifying those that will be managed by Customer Care.
Depending on the type of comment received, the type of
response varies from direct interaction with the customer, by
email or telephone, to a standard email response for neutral and
positive comments.
Zendesk
This is a tool that lets customers send private comments on
Social Media (Facebook, Twitter) and a reply is sent to the
customer on the same platform or, in some cases, we tell the
customer to send all comments to the Customer Care email
address if more information is required to handle their query,
complaint or any other comment.
In 2021, the Customer Care area handled a total of 24,025 contacts from the Customer Care Center
(whether congratulations, requests, suggestions, complaints…); this represents an increase of
approximately 13,851 contacts compared to 2020.
It should be noted that in 2021 NH Hotel Group has had to face a very complex situation because of
COVID-19, which has forced the Company to the partial/total closure of many hotels and to handle many
more claims or incidents, but also seen the gradual reopening of many hotels. In addition, the different
quarantines established have not permitted many of our customers to travel and all the restrictions that are
still in place in some countries have considerably limited travel.
This year there has been a considerable increase in the number of contacts, in many cases caused by the
mobility restrictions referred to above and the requests from customers to modify the expiry of their NH
Rewards points.
Complaints are handled by sending a letter of apology, response by the hotel or the legal department.
Sometimes, compensation has been given –in the form of a discount voucher, free NH Rewards points,
free room upgrade, etc. Responses have been given within the established time in most cases, except on
certain occasions where there have been upticks in emails received (in relation to cancellations/
modifications caused by force majeure, refunds, or simply asking for information) which have had a
negative effect on the response time. However, the Company continues to focus on customers and
customer satisfaction.
In addition to the tools referred to above, the Company also has official complaints forms in accordance
with ruling legislation in each country.
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Contacts received by Customer Care *
2021
2020**
Number
% of total
Number
% of total
Direct contacts (SAP)
Comments/
Suggestions
420
2.2%
524
6.1%
Congratulations
16
0.1%
26
0.3%
Technical incidents
397
2.1%
4
-
Complaints
3,811
19.8%
955
11.2%
Claims
978
5.1%
2,199
25.8%
Requests
13,666
70.9%
4,822
56.5%
Total
19,288
8,530
Customer survey contacts (Quality Focus)
Comments/
Suggestions
392
8.3%
704
14.5%
Congratulations
1
0%
27
0.6%
Technical incidents
1
0%
0
-
Complaints
12
0.3%
549
11.3%
Claims
203
4.3%
60
1.2%
Requests
130
2.7%
304
6.3%
Mailing – automatic
reply
3,998
84.4%
3,219
66.2%
Total Customer
Survey contacts
4,737
4,863
Total Customer
Care contacts
24,025
13,393
Total Complaints
3,823
1,504
*The scope of this data includes owned, leased and managed hotels, as many of the complaints and grievances
received cannot be assigned to a hotel.
**FY20 totals have been recalculated due to a new consolidation criterion.
Complaints received by solution provided
Consolidated perimeter
Corporate perimeter ***
Solution
2021
2020
2021
2020
Reply to suggestion/
request/comments
8,044
3,996
9,173
5,400
NH Rewards points
847
1,282
963
1,381
Letter of apology
717
1,329
822
1,513
Response from the
hotel
332
714
418
869
Refund
48
551
52
620
Discount voucher
191
163
208
203
Letter of thanks
13
10
13
13
Free upgrade
6
9
6
9
Free night
1
5
1
5
Free breakfast
1
3
1
3
Response from legal
department
1
1
1
1
Other
42
44
47
56
Error*
20
39
30
48
None**
25
12
27
13
Total
10,288
8,158
11,762
10,134
*Duplicidades
**Incidencias técnicas – resolución aportada desde IT
***Incluye comentarios sobre políticas internas, reservas y otros servicios dependientes de HQ, no dependientes de
ningún hotel.
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COMMUNICATION WITH CUSTOMERS
In its commitment to sustainability, NH Hotel Group seeks to include and engage customers in its
sustainable initiatives, whether by generating opportunities to contribute socially or by promoting
environmentally responsible behaviour. 
Direct contact with customers is key in order to offer them personalised services and make their
experience with NH better and better. In 2021, more than 92.4 million emails were sent to customers.
 
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Responsible guests
NH Hotel Group seeks to include and engage its customers in its sustainable initiatives, whether by
generating opportunities to contribute socially or by promoting environmentally responsible behaviour.
To respond both to the challenges presented by the pandemic and to the rapid digitalisation and need to
save the use of printed material, guests are invited to use the Mobile Guest Service digital app using QR
codes to obtain information on the hotel’s services, communicate their needs to hotel staff or make
reservations in the hotel restaurants during their stay.
NH Hotel Group has extended its “Green Stay” initiative to most of its hotels, a new service that is
applied in hotels in the northern and southern Europe business units. Through this initiative, the Company
offers guests who stay for more than one night the option of declining the room cleaning service,
contributing to savings in water, energy and other resources. As a reward for these guests, the hotel offers
them a voucher for a free drink for each day they participate in this initiative.
Communication materials concerning rooms and bathrooms have also been updated and have added QR
codes referring to the use of towels and articles of personal use. This contributes to energy savings and at
the same time promotes a faster, more transparent and effective digital communication.
In F&B areas, the hotels continue to promote the recovery of cork, a sustainable and recyclable material,
through displays and specific units so that both employees and guests can contribute to this action which
has been developed in the framework of Cork2Cork. More information is provided in the Chapter NH
ROOM4 Planet.
 
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Improvement in direct sales channels
Throughout 2021, business growth generated through the NH Hotel Group website continues and
extraordinary results were obtained, with year-on-year growth of more than 50%. Furthermore, if we
compare with the results for 2019 (in an attempt to isolate the impact of COVID-19), the months of July
to November even showed some growth, due to the reduction in restrictions.
The effect of the pandemic in 2021 and the mobility restrictions and travel regulations issued by each
country have had a significant effect on travel patterns, both in the B2C and B2B segment, affecting all
regions, channels, brands and domains. The B2B segment underwent some acceleration after summer,
which was subsequently affected with the arrival of the omicron variant. In contrast, the B2C segment has
gained in importance and a more dynamic recovery has been observed in the direct web channel than the
recovery experienced by intermediated channels. All this has meant that the contribution of the web
channel to NH Hotel Group's total sales reached an all-time high, equivalent to 15.96%, exceeding the
contribution in 2020 by 2.13pp and in 2019 by 4.38pp. It is also worth highlighting the importance of the
web channel, which at year-end accounted for more than 26% of the Company's total sales in the B2C
segment.
NH Hotel Group uses direct and indirect channels to market its products. The direct channels include the
Hotels, the Call Center and the web. In 2021, the latter has helped to market products through 37 sites and
microsites, using 17 languages and/or language localizations.
As well as innovating, our spirit is being able to adapt and personalise the experiences of millions of
customers who visit us through the web and app. This personalisation, combined with the systematic
application of techniques to improve conversion and usability, with more than 200 experiments in 2021,
have allowed us to obtain double-figure improvements in conversion in certain periods, even in such a
uniquely difficult year as this one.
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NH Rewards programme – Global Hotel Alliance
NH Rewards has more than 10 million members and is one of the most complete loyalty programmes
globally.
Through its four categories (Blue, Silver, Gold and Platinum), the Company’s programme recognizes and
rewards the loyalty of habitual customers on each stay with benefits that range from earning points -
equivalent to euros- that can be redeemed for free nights or extra services in the hotel with no date
restrictions. NH Rewards also offers flexibility by allowing payment using points and cash, special price
conditions, exclusive privileges when booking through the website… as well as a range of differential
services that enhance the experience in hotels of all NH Hotel Group’s brands.
NH Rewards is an important sales lever, as members contribute to 32% of the Company’s total nights,
and recurring customers and programme members are those who have most contributed to the recovery in
bookings, during the pandemic. The incentive of obtaining extra points stimulates booking on direct
channels, to the extent that 70% of NH’s web bookings are made by members of the NH Rewards
programme, whose spending and frequency of visits is also higher than guests who are not members. 
In 2021 NH Hotel Group announced that it was joining Global Hotel Alliance (GHA), the operator of the
award-winning multi-brand Discovery hotel loyalty programme. As part of the agreement, NH Rewards
will participate in GHA’s Discovery programme in 2022, this joining one of the ten biggest loyalty
programmes in the hotel sector.
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NH Hotel Group app
The NH Hotel Group app and its approach go beyond being a basic service tool for customers.
In line with the Company’s innovative spirit, the mobile app is used as a key differential tool and as a
laboratory, to then launch new concepts massively on multiple devices, such as the launch of the
FASTPASS service described above.
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SALUD Y CUSTOMER HEALTH AND SAFETY
NH Hotel Group has continued to implement the hygiene and cleaning protocols in its hotels established
in the Feel Safe at NH Contingency Plan in line with the indications of the World Health Organization,
following local regulations and taking inspiration from medical practice. These protocols were reviewed
and validated by SGS (Société Générale de Surveillance), world leader in inspection, verification and
certification services.
NH Hotel Group also maintains its commitment to guarantee food health and safety at global level, in
each of its hotels and restaurants. Thus, the Company ensures that all food preparation and service
procedures comply with international regulations on hazard analysis and critical control points (HACCP)
for food and beverages. Finally, the kitchens and kitchen equipment are cleaned following hospital
protocols, to assure proper disinfection and decontamination at all times.  For this purpose the Company
has an international agreement with an external company specializing in food health and safety
(Diversey), which audits, verifies and guarantees compliance with these regulations, as well as the
mandatory legal registrations, laboratory analysis of food, continuous training of personnel in relation to
food health and safety and specific hygiene manuals for each establishment.
These processes are audited continuously in all NH Hotel Group restaurants and kitchens. All hotels
undergo periodic food health controls conducted by Diversey and any failure by a supplier means, without
going into criminal consequences, that the supplier in question must correct it or face automatic rescission
of the contract with NH Hotel Group.
Customer Health and Safety Measures
Prevention of legionnaires’
disease
Cleaning, tests, analyses, etc. are performed in accordance with
local legislation.
Analysis of safety of water
supply for human consumption
Annual testing at different consumption and accumulation points of
the hotel.
Indoor Air Quality (IAQ)
Testing
Indoor Air Quality tests are carried out in some hotels.
Maintenance of elevators
All elevators undergo monthly maintenance and every two years
they are subject to legal inspections by an authorized entity.
Maintenance of fire protection
installations
Fire protection installations undergo quarterly maintenance, in
addition to the periodic legal inspections carried out by an
authorized entity.
Maintenance of boiler rooms
and heating and air-conditioning
installations
Boiler rooms and heating and air-conditioning installations undergo
monthly maintenance.
Maintenance of low voltage
installations
These installations undergo annual maintenance, in addition to legal
inspections that are carried out every five years by an authorized
entity.
Maintenance of high voltage
installations
These installations undergo annual maintenance, in addition to the
corresponding legal inspections carried out every three years by an
authorized entity.
Cleaning of kitchen hoods, ducts
and extractor fan
Every year, all kitchen hoods, extractor ducts and fans are cleaned
to prevent possible fires in the hotel kitchens.
Automatic fire extinguishing
systems in kitchen
Automatic extinguishing systems have been installed in the hotel
kitchens.
Contracts for disinfection,
fumigation and pest and rodent
control
Disinfection, fumigation and pest and rodent control procedures are
carried out to avoid and prevent possible infections or infestations
in the hotels.
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Maintenance of automatic doors
The maintenance of automatic doors ensures that they will work in
the event of evacuation to prevent injury and accidental entrapment.
Light curtains in elevator doors
Incorporation of light curtains in elevator doors to prevent the doors
from hitting people as they enter elevators.
Feel Safe at NH
The following measures have been implemented in NH Hotel
Group so that guests can enjoy a comfortable and safe stay and
operate at the highest possible level of responsibility and
performance:
•Health inspection certificates.
•Advanced digital services.
•Enhanced cleaning and disinfection protocols.
•Food and beverages service adapted to the current
situation.
•Safe distancing rules.
•Personal protection equipment and protocols.
•Water purification and air quality protocols.
•Advisory service.
•Health and safety protocols for employees.
•Hotel Health and Safety Manager.
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Hotels that are more accessible every day
As a result of NH Hotel Group’s commitment to diversity, inclusion and accessibility for its guests, there
are 344 hotels distributed over all the Business Units that have elements adapted to special needs. NH
Hotel Group continues to work towards making all the Company’s hotels accessible.
“99% of our hotels have some kind of
accessibility element”
NH Hotel Group is also committed to the full integration in work of people with disabilities through
responsible purchases from Special Employment Centers as suppliers of laundry services. The share that
purchases from Special Employment Centers represented in 2021 was 6,2%. (Estimated with respect to
the workforce in Spain, together with the Special Employment Center employees comparable to NH Hotel
Group purchases).
More accessible hotels
Consolidated perimeter
Corporate perimeter
2021
2020
Difference
(in %)
2021
2020
Difference
(in %)
Number of hotels with elements adapted to special
needs
301
301
0.0
344
349
-1.4
Number of hotels with disabled access elevators
 253
256
-1.2
287
299
-4.0
Number of hotels with disabled parking
 210
207
1.4
240
246
-2.4
Number of hotels with public areas adapted for people
with a physical disability
 276
276
0.0
 311
320
-2.8
Number of rooms adapted for people with a physical
disability
 745
837
-11.0
 835
933
-11.0
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NH ROOM4 RESPONSIBLE SHARED SUCCESS: RESPONSIBLE
VALUE CHAIN
NH Hotel Group’s relations with its suppliers are based on communication and transparency, in order to
promote the development of innovative and sustainable solutions. These collaborations also build the way
to comply with the Sustainable Development Goals set by the Group for the creation of decent work and
economic growth (SDG 8) and for responsible consumption and production (SDG 12).
295.9 M€*
ANNUAL PURCHASE VOLUME
(OpEx + CapEx) IN  2021
+12% compared to 2020
240 M€
    TOTAL VOLUME OpEx IN 2021
+22% con respecto a 2020
Purchase volume per Business Unit (CapEx + OpEx)* (in millions of euros)
2021
2020
Difference (in %)
BU America
14.5 M €
15.5 M €
-6.5
BUNE
124 M €
106.9 M €
16
BUSE
157.4 M €
142.3 M €
10.6
Total
295.9 M €
264.7 M €
11.8
* Excluding expenses in respect of leases paid, commissions and volume discounts on sales and supplies, among
others.
Purchase volume per type of service (in millions of euros)
2021
2020
Difference (in %)
Food and Beverages
51.2 M €
39.4 M €
29.9
OSE (Operating
expenses)
188.9 M €
156.9 M €
20.4
CapEx
55.8 M €
68.4 M €
-18.4
From the beginning of this worldwide pandemic, strategic procurement management has ceased to
prioritize effectiveness in price negotiation exclusively, over other factors. This crisis has led NH Hotel
Group to perform an ongoing analysis of current suppliers, verifying the traceability of their products and
their components, and demanding production flexibility, to assure supply and the sustainability of their
products.
All NH Hotel Group suppliers, both approved and not approved, are required to abide by the exceptional
anti-COVID-19 safety and disinfection measures for the delivery of goods and provision of services in
our hotels.
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Procurement Policy
NH Hotel Group has a formal and mandatory Procurement Policy that sets out the guidelines to be
followed by the different departments, whether Corporate or of a Business Unit, in situations that affect or
could affect external contracting.
The Procurement Policy contributes to reinforcing:
•The commitment to guarantee transparency, honesty and ethics in the procurement function.
•The need to carry out professional contracting processes to optimize results.
•The need for alignment with internal control guidelines, such as timely and proper updating and
communication to all the Company’s employees
As indicated in the NH Hotel Group Procurement Policy, all services or products included in categories
that may be tendered by Coperama form part of the Procurement Perimeter. Of the total OpEx purchasing
volume, the Procurement Perimeter covers 94% of the hotels in the consolidated perimeter of NH Hotel
Group.
The Procurement Perimeter is periodically reviewed by NH Hotel Group and Coperama in order to ensure
that it is always adapted to the Company's needs.
En el área de OPEX:
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Homologation of suppliers
The selection of suppliers, as well as the working relationship with them, is based on transparency,
honesty and ethics with the clear objective of guaranteeing an excellent service, efficient and with quality
Since 2010, the different procurement departments of the Company have become the different Coperamas
(companies wholly owned by NH Hotel Group). Their function consists of seeking, rating and approving
suppliers, as well as negotiating and contracting the goods and services necessary for the correct operation
of hotel management. Each local Coperama provides service to the Regions of the NH Hotel Group
Business Units assigned to it. Coperama Holding provides service at corporate level to the Group in all its
locations.
1.Tender
Supplier management starts when a need is detected and continues until the service has been
finally provided:
Before hotels and offices begin the purchasing process, an homologation process is carried out to
generate a database of suppliers that have been evaluated and that meet NH Hotel Group's
requirements in economic and quality matters, as well as in ESG.
Through tenders, Coperama seeks the most efficient supplier in terms of quality, price and service.
The phases of the tenders are:
•RFP (Request For Proposal): tender documents.
•RFI (Request For Information): request for technical information and elimination phase.
•RFQ (Request For Quotation): request for economic quotation.
For contract bidding management, NH Hotel Group uses its Electronic Negotiation Platform. This
tool makes it possible, through the RFI (Request for Information) phase, to assess and analyze the
legal, financial, environmental, operational and social and labour situation of suppliers who submit
bids for contracts. This reduces the possible risks that suppliers could generate in future operations
with the Company. In this part of the process, suppliers have to accept both the Group’s Code of
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Conduct and the Coperama Code of Conduct for Suppliers, which includes environmental and
labour commitments.
In order to ensure a responsible operation and achieve long-term relationships with suppliers,
Coperama has updated its RFI, expanding the ESG criteria in its responsible purchasing process,
increasing the weight of the score in the Sustainability questions, and thus prioritizing suppliers
with sustainable criteria. This questionnaire is part of the overall assessment for the validation
process.
There are some criteria in the RFI that, if not accepted or implemented by suppliers, would result
in their automatic disqualification from the tender. One of these criteria is the signature of both the
Group's Code of Conduct and the Coperama Code of Conduct, by which NH Hotel Group is
governed.
Throughout the process, special focus is placed on sustainability, to try to mitigate possible
negative impacts on the environment, while mitigating the risks inherent in the operation of our
supply chain. 
Although NH Hotel Group does not currently perform social and environmental audits of its
suppliers, it works constantly to align ESG criteria with the sustainable management of the supply
chain. To ensure responsible sourcing, the Company has developed a series of procedures that
reinforce the commitment to the supply chain. 
2. Contract
The winning supplier will sign the Coperama Homologation Contract, which contains, among
other documents, the Coperama Supplier Code of Conduct and the NH Hotel Group Code of
Conduct. The signature of this contract grants the supplier the status of Approved Supplier.
Additionally, and as part of the Homologation Contract, the SLA (Service Level Agreement) is
applied, which parameterizes the level of service and penalizes any deviation in the service offered
by the supplier. 
The breach by the supplier of any of the clauses of the Homologation Contract, as well as of any of
its terms or annexes (e.g. NH Hotel Group Code of Conduct or the Coperama Supplier Code of
Conduct) will lead to an automatic termination of the contract, giving rise to the possibility of
taking legal action against the supplier.
During 2021, a total of 169 new suppliers globally adhered to the NH Hotel Group Code of Conduct and
the Coperama Code of Conduct. Thus, in 2021 the number of active suppliers with signed codes reached a
total of 1,756, compared to 1,816 last year, down 3%.
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Supplier management
NH Hotel Group is focusing its efforts on achieving sustainable management throughout the entire supply
chain. The supplier management Model seeks to have the best suppliers available through business
procedures that guarantee transparency and equality of conditions for the different bidders. The Company
offers a win-win model for all parties with a commitment to a long-term relationship. The supplier’s
rating is the requisite necessary in order to participate in procurement processes and is obtained as a result
of the approval process.
Accordingly, NH Hotel Group encourages approved procurement in most of its hotels, with the need for
the required products being identified by each hotel. Coperama’s task is therefore to approve and
authorize potential suppliers. In conjunction with our responsible supply goals, we will continue to
identify high-quality products that are environmentally acceptable and socially responsible. These efforts
will contribute to the development of responsible products in all geographical areas where we are present
and in the future.
Hotels that consolidate have different monitoring indicators to control purchases from approved suppliers
within the Procurement Perimeter. 
In 2021, the goals have not been met in all Business Units because of the worldwide pandemic and the
need for hotels to adapt to current demand.
Number of suppliers per Business Unit*
2021
2020
Difference
(in %)
BU America
1,901
2,266
-16.1
BUNE
3,991
4,442
-10.2
BUSE
4,492
4,647
-3.3
Total
10,384
11,355
-8.6
*The sum of the number of suppliers differs from the total number of suppliers as the same supplier may serve more
than one Business Unit.
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Other relevant responsible value chain figures (in €)
2021
Total approved procurement volume (OpEx) at
global level
154,077,689
Total approved procurement volume (CapEx) at
global level
12,939,599
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Risk management in the supply chain: critical suppliers
NH Hotel Group works to expand sustainability to a supply chain that is permanently improving, with
innovation always at the forefront, made up of the best partners and suppliers. The supply chain
management process is based on an assessment of the intrinsic risk factor of outsourcing a service or the
supply of a product.
To carry out its management, NH Hotel Group has identified its critical suppliers as those that could
affect the Company at reputational level (or generate an operational and/or legal risk) or due to a
significant volume of billing or having products that have been especially designed for the Company.
According to this definition, the critical categories for NH Hotel Group would be the outsourcing of
cleaning services, security services, laundry, amenities and textiles, the latter belonging to Tier 2.
The selection of these suppliers has to be carried out using the highest quality standards, which will be
established by the RFP (Request for Proposal) document, with technical questions. For this initial
assessment, specific documentation has to be submitted providing evidence of the veracity of the
information provided. This preliminary assessment is complemented with a subsequent screening that is
intrinsic to the contract award process, based on compliance with the technical requisites included in it.
A new development in 2021 has been the creation of a self-assessment questionnaire for suppliers. NH
Hotel Group’s main suppliers have to complete a questionnaire each year on ESG criteria established by
the Company. This self-assessment questionnaire will allow suppliers to provide additional information
for consideration related to ESG criteria. Based on the results, the Company will implement any
adjustments and improvements it considers necessary. This analysis will let NH Hotel Group focus its
progress in reducing Scope 3 emissions, and in this regard, it is working side by side with its suppliers to
reduce its commitment of 20% by 2030.
Subsequently, as part of the Homologation Contract, the SLA (Service Level Agreement) is applied
which determines the service level parameters and penalizes any deviation in the service offered by the
supplier. Suppliers’ services are controlled by the hotels or departments that are the end users of such
services. In the event of a complaint, Coperama is notified and, depending on the severity of the error, it
demands immediate correction or directly rescinds the contract with the supplier. In 2021 no such case
has arisen in any of the Business Units.
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NH ROOM4 RESPONSIBLE SHARED SUCCESS: SUSTAINABLE
ALLIANCES
NH hotel group promotes strategic alliances and collaborations in sustainability. the company is aware of
the importance of collaboration between institutions to comply with the sustainable development agenda.
For this reason, the company establishes alliances on the basis of common principles, values and
objectives with different organisations, whether public or private, and at a global, regional, national and
local level.
Dialogue with stakeholders
The Company considers stakeholders to be the individuals or social groups affected by the Company’s
present or future actions.  This definition includes both stakeholders that are part of the Company’s value
chain: shareholders, employees, investors, customers and suppliers, who are considered to be partners in
the business, and external parties: administrations, governments, the media, business sector, trade unions
and society as a whole, starting with the local communities where the Company carries out its business.
The opinion and needs of stakeholders are of great relevance for NH Hotel Group as they combine efforts
to achieve common goals. In this regard, clear and continuous two-way communication with all of them is
key.
NH Hotel Group holds a constant and fluid dialogue with its stakeholders, and gets involved in local
communities, through multiple channels and formats, with the aim of keeping the Company up to date
about new demands and needs, as well as of responding better to stakeholders’ concerns and opinions.
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Stakeholder
Dialogue and participation mechanisms
Customers
•Satisfaction surveys
•Social media
•NH Rewards loyalty programme
•Campaigns or corporate videos
•Advertising actions
•Email for claims, complaints and suggestions
•Webinars
Employees
•Satisfaction / climate surveys
•Internal communication: Newsletters, Town Hall talks, intranet,
MyNH App, sundry communications.
•Time For You (TFY)
•Consolidated Statement of Non-Financial Information
Community and nonprofit
entities
•Organization of and participation in different forums, meetings,
conferences, events, etc.
•Advertising and media
•Regular meetings and direct communication with different social
organizations
•Internal communication platform
•Volunteering actions
•Consolidated Statement of Non-Financial Information
Suppliers
•Direct communication and face-to-face meetings
•Advertising and media
•Supplier approval platform with CSR criteria.
•Consolidated Statement of Non-Financial Information
Shareholders and investors
•General Shareholders’ Meeting
•Newsletters
•Proxy Advisors
•Roadshows
•Website
•Consolidated Statement of Non-Financial Information
Public Administration
•Institutional relations
•Sector associations
•Agreements and tender processes
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Relations with associations
As well as the positive impact of its activity as such, by providing a service to cities and their tourists, NH
Hotel Group contributes to the community by forming part of associations, chambers of commerce or
foundations that promote concerns and encourage projects to attain shared goals.
Notable associations in 2021
Throughout this year, with the aim of boosting an institutional positioning of leadership, useful and suited
to the present context, NH Hotel Group has continued with the strategy of establishing and maintaining
close relationships with associations whose principal goals are aligned with the Company’s, and that
promote and defend a responsible business development that creates opportunities, a sustainable tourism
and the continued training of the professionals, among others. 
For their relevance, this notably includes NH Hotel Group’s participation in the UN Global Compact, the
UN World Tourism Organization, Exceltur and the CEOE (Spanish Confederation of Business
Organizations).
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Basic Sustainability framework
NH Hotel Group, in conjunction with other hotel companies, launched an initiative to establish a common
definition of hotel sustainability to promote responsible travel and tourism.  
The Basic Sustainability Framework will offer a common starting point for the sustainability of hotels,
which will be accessible to all players in the hotel industry throughout the world, regardless of whether
they belong to a major international group or are independent hotels. Offering this basis for common
understanding to all the hotels in the world, with actions that have a positive effect on the planet and on
people, will generate a real change by stimulating demand for responsible travel.
In the coming months, the hotel groups that participate in this initiative will work in close collaboration
with the World Travel & Tourism Council, the Sustainable Hospitality Alliance and the principal
stakeholders to finalize essential sustainability actions that will have a demonstrable positive effect, and
will collaborate to share suitable tools and practice with the other members and with the industry in
general, to ensure that all hotels start the evolution towards the goals of the COP21 Paris Agreement. 
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NH Hotel Group’s contribution to associations in 2021
Contribution to associations in 2021 (in €)
2021
2020
Sector associations
198,342
82,782
Non-profit foundations
39,051
6,819
Chambers of commerce
68,388
3,938
Cultural associations
9,055
21,990
Associations related to
31,104
1,000
Total
345,940
116,528
As a result of the strict contingency plans implemented in 2020 to protect the Company's sustainability in
the face of the COVID crisis, investment in membership fees and associations was cut drastically.
However, throughout 2021, NH has made an effort to rebuild these relationships and responsibly renew
memberships whenever possible. This reactivation, undertaken following the company's ethical
principles, explains the notable difference between membership fees 2020 and 2021.
In 2021, NH Hotel Group made a total contribution of € 345,940, distributed among sectorial, cultural,
social and environmental associations and chambers of commerce.
Participation in all of them responds to two key objectives of the Group in this regard: to promote
sustainable tourism and responsible business opportunities both locally and internationally.
NH Hotel Group promotes and fosters sustainable tourism aligned with the Company’s values, and for
this reason we collaborate with a number of different associations in order to advance towards this goal.
This includes, notably, the Company’s participation in the UN World Tourism Organization and in the
UN Global Compact.
In relation to the second key objective, it is worth highlighting that NH Hotel Group’s is a member of
more than 25 regional hotel associations and almost 20 Chambers of Commerce located mainly in Latin
America, where its local activity is a fundamental value when it comes to supporting the promotion of
sound and solvent tourism activity in the city in which they are located. Due to the nature of our activity,
we are aware of the great work that we can do with our young people in this field, offering them
opportunities to work in the sector and promoting stable employment.
Main areas of interest for NH Hotel Group
2021
Sustainable tourism
€ 45,291
Promotion of local and international relations and responsible
business opportunities
€ 300,648
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NH ROOM4 PEOPLE: EMPLOYEES
"Our employees: ambassadors of our values, make the  Company’s
achievements possible"
NH Hotel Group cares for its employees and seeks their commitment to and involvement with the
Company’s sustainable business, so that it is integrated in their daily activities. All this through fluid
communication and recognizing their responsible commitment.
In NH Hotel Group’s business strategy, the corporate culture is key. The Company considers its human
capital to be its principal asset and understands that in order to build a corporate culture of leadership, it is
essential to manage the attraction and development of talent, and also to sustain their motivation and their
pride in belonging to NH Hotel Group.
In 2021, in a particularly sensitive context in terms of health and economic circumstances, the Company
focused on three fundamental aspects of team member management:
▪Connecting with them, keeping them always informed about the reality of the company and
ensuring two-way communication through the Managers.
▪Caring for and guaranteeing their safety, health and well-being. 
▪Respond as a business partner to the demands of the business.
Along these lines, the leaders of the different areas worked with their teams on adapting to the different
circumstances that arose during 2021, including the transition to on-site reincorporation, managing their
morale, commitment and performance, on top of trying to respond to the different personal and
professional realities.
During 2021, the Company had to carry out a global workforce adjustment, adapted to the reality of each
country and business operation, always with the maxim of protecting long-term employment as much as
possible, and adjusting personnel costs to the Company's reality. Departure processes were communicated
individually, trying to actively listen to each employee, respecting and valuing the work done during the
period of time of belonging to NH Hotel Group. Likewise, the Human Resources department carried out a
"reboarding" of the employees who remained in the Company, encouraging active listening and empathy
in these difficult moments, working to favour a good adaptation to this new reality.
Even in this unfavourable context, NH Hotel Group has maintained its corporate culture and commitment
to its values, in line with its People strategy, and from the conviction that consistency is key to sustaining
the credibility and trust of its team members- the Company's greatest asset. 
Against this backdrop, throughout 2021, NH Hotel Group continued with its "With You" initiative with
the aim of taking care of its employees in such complex times. This initiative is an internal engagement
project designed to provide teams with tools, advice and training resources to reinforce key competencies
during this stage, not only at a professional level but also to improve their personal well-being. Under
"With You", and among other actions, NH employees have received content aimed at managing stress,
have had access to digital kiosks at no cost, have had access to language classes and have been able to
pick up office supplies to improve their remote working experience.
In 2021 the Company has resumed very relevant pre-pandemic processes within the ‘People strategy’,
such as the MBO and the Time For You - Mid Year Review, as well as talent calibrations and training
programmes, adapted to the new reality of the Company.
NH Hotel Group has continued to take care of its teams and give them tools to best manage the stress and
uncertainty from the pandemic during 2021, focusing on identifying, developing and retaining talent. The
Company will continue to reinforce engagement, creating optimal work environments to maximise the
contribution of its employees.
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People strategy
This year has still been seriously affected by the COVID-19 crisis and, consequently, the Company’s
Human Resources Strategic Plan has had to be completely adapted to the reality of the business and
employees.
Even in these circumstances, NH Hotel Group did, however, maintain throughout the year the focus on its
strategic pillars, ensuring that it continues to uphold its long-term vision, but adapting the initiative
launched so that they made sense and were useful in the complex individual, social and company context
of the pandemic.
GLOBAL LEADERSHIP AND
TALENT MANAGEMENT
TOP PERFORMANCE
BEST PLACE TO WORK
Continuing to drive and convey
leadership within NH Hotel
Group, focusing efforts and
investment on internal talent that
has the potential to make a
difference in the Company’s
strategy and become role models
in our culture.
Being recognized as a model
high-performance team in which
all employees are encouraged to
develop and do their best and in
which high performance is
differentiated, recognized and
rewarded.
Making our employees the best
brand ambassadors, based on
their high level of commitment,
and increasing the recognition of
NH Hotel Group as one of the
best companies to work for.
TRANSFORMATION AND NEW TECHNOLOGIES
Seeking, assessing and taking advantage of opportunities to evolve and develop our working
environment to make it more agile, connected and productive, and to acquire advanced predictive
analytical skills, through clear policies and processes, keeping promises proactively, supporting,
developing and implementing the NH Hotel Group operational model, and controlling staff costs and
related budgetary items.
The main projects developed in each strategic pillar are described below:
Strategic lines of work of Human Resources in 2021
Global leadership and talent management
Providing support to managers in the management of their teams in extraordinary circumstances:
•Communication of labour measures,
•Handling difficult conversations,
•Team leadership in challenging times)
Resumption of the talent management process, improving the model and updating the talent matrix in
critical groups.
Building risk maps in terms of talent.
Monitoring key position development and succession plans.
Resumption of internal development programmes (Becoming a GM, Becoming a HoD)
Top performance
Contingency plan in terms of personnel costs, adapting them to the reality of the business.
Monitoring and control of personnel costs; optimisation of the labour tools put in place by each
Government.
Promoting feedback conversations, resuming the internal performance assessment process (TFY).
Rollout of training in new tools for key teams (Business Intelligence, Revenue Management, Brand
Center).
Design and adaptation of training itineraries for employees of new brands in the NH portfolio
(Anantara)
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Best place to work
Initiatives to sustain engagement and a sense of belonging to NH Hotel Group in all employees.
Launch of training contents and access to learning platforms, to boost self-development in all
employees.
Relaunch of the Internal Communication newsletters (Tell the World) and generation of virtual spaces
providing information on the reality and results of the Company.
Launch of reboarding programmes to support the reopening of both hotels and central offices.
Definition of the guiding principles for hybrid working in NH Hotel Group.
Relaunch of internal recognition programmes (Memorable Dates).
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Our human capital
All information relating to employees corresponds to average workforce figures, obtained on the basis of
full-time equivalent (FTE) figures for all types of employees (except Outside Labour, Extra Labour and
Trainees) considering hotels under ownership, lease, and management included in NH Hotel Group’s ERP
SAP HCM management system.
At the end of 2021, NH Hotel Group has 10,071 employees located in 29 countries, of whom 51% are
women and 49% are men.
Employees per Business Unit
Consolidated perimeter
Corporate perimeter
2021
2020
Difference
(in %)
2021
2020
Difference
(in %)
Central Offices and CRO
408
518
-21.1
408
518
-21.1
BU America
1,372
4,407
-14.0
1,665
2,006
-17.0
BUNE
4,056
4,591
-8.0
4,431
4,896
-9.5
BUSE
4,235
1,596
-7.8
5,080
5,430
-6.5
Total
10,071
11,112
-9.4
11,584
12,850
-9.9
During 2021, the number of employees decreased by almost 10% as a result of non-renewals of temporary
contracts, fewer new hires, and voluntary and non-voluntary departures due to the downturn in operations. 
Breakdown of employees by country
Consolidated perimeter
Corporate perimeter
2021
2020
Difference
(in %)
2021
2020
Difference
(in %)
Argentina
345
340
1.5
429
423
1.4
Austria
230
261
-11.9
230
261
-11.9
Belgium
505
570
-11.4
505
570
-11.4
Chile
127
149
-14.8
139
163
-14.7
Colombia
369
468
-21.2
369
468
-21.2
Cuba
0
0
0.0
0
1
-100.0
Czech
Republic
52
0
NA
187
166
12.7
Denmark
24
0
NA
24
0
NA
Ecuador
47
54
-13.0
47
54
-13.0
France
132
131
0.8
132
131
0.8
Germany
1,708
1,923
-11.2
1,708
1,923
-11.2
Hungary
56
27
107.4
56
27
107.4
Ireland
118
69
71.0
118
69
71.0
Italy
1,178
1,164
1.2
1,181
1,165
1.4
Luxembourg
36
37
-2.7
36
37
-2.7
México
458
553
-17.2
654
867
-24.6
Netherlands
1,229
1,406
-12.6
1,395
1,624
-14.1
Portugal
340
511
-33.5
1,067
1,229
-13.2
Romania
19
29
-34.5
27
51
-47.1
Slovakia
0
0
0,0
45
55
-18.2
Spain
2,948
3,291
-10.4
3,063
3,411
-10.2
Switzerland
60
62
-3.2
60
62
-3.2
UK
19
25
-24.0
40
52
-23.1
Uruguay
28
31
-9.7
28
31
-9.7
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USA
45
12
275.0
45
12
275.0
Total
10,071
11,112
-9.4
11,584
12,850
-9.9
Breakdown of employees by gender
Consolidated perimeter
Corporate perimeter
2021
2020
Difference
(in %)
2020
2020
Difference
(in %)
Women
5,123
5,689
-9.9
5,875
6,551
-10.3
Men
4,948
5,423
-8.8
5,709
6,299
-9.4
Total
10,071
11,112
-9.4
11,584
12,850
-9.9
Breakdown of employees by age
Consolidated perimeter
Corporate perimeter
2021
2020
Difference
(in %)
2021
2020
Difference
(in %)
Under 25
721
1,011
-28.7
826
1,185
-30.3
Between 25
and 40
4,120
4,905
-16.0
4,787
5,695
-15.9
Over 40
5,230
5,196
0.7
5,970
5,970
0
Total
10,071
11,112
-9.4
11,584
12,850
-9.9
Breakdown of employees by professional category
Consolidated perimeter
Corporate perimeter
2021
2020
Difference
(in %)
2021
2020
Difference
(in %)
CENTRAL SERVICES
Top Management
83
93
-10,8
85
93
-8,6
Middle Management
386
472
-18,2
408
472
-13,6
Staff
797
1,091
-26,9
860
1,091
-21,2
Total
1,266
1,656
-23,6
1,352
1,656
-18,4
HOTEL
Top Management
282
289
-2,4
310
320
-3,1
Middle Management
1,411
1,445
-2,4
1,585
1,634
-3,0
Staff
7,113
7,722
-7,9
8,336
9,240
-9,8
Total
8,805
9,456
-6,9
10,231
11,194
-8,6
TOTAL
Top Management
365
382
-4,5
395
413
-6,6
Middle Management
1,797
1,917
-6,3
1,993
2,106
-5,4
Staff
7,909
8,813
-10,3
9,196
10,331
-11,0
Total
10,071
11,112
-9,4
11,584
12,850
-9,9
The categories into which all the information is detailed are as follows:
•Top Management:
–Central Services/Corporate Offices: Chief Officer, Senior Vice President, Vice President, Senior
Director and Regional Director.
–Hotel: Manager and Deputy.
•Middle Management:
–Central Services/Corporate Offices: Director and Manager.
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–Hotel: Jefes de departamento.
•Staff:
–SSCC/Oficinas Corporativas: Executive, Staff y Assistant.
–Hotel: Resto de posiciones de hotel.
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Quality job creation and talent retention
NH Hotel Group’s commitment to job stability can be clearly seen in the high percentage of employees
with indefinite contracts. The Company fosters job stability, especially for women and those under 40
years old. Accordingly, in 2021, 91% of average contracts of women are indefinite (+4% compared to
2020) and 90% of average contracts of employees between 25 and 40 years old have indefinite contracts
(+5% compared to 2020).
The average for contracts has been calculated by dividing the total contract days per category of each
employee by the total number of days in the year.
Annual average types of contracts
Consolidated perimeter
2021
2020
Difference
(in %)
Temporary contracts
1,033
1,585
-34.8
Indefinite contracts
9,532
10,192
-6.5
TOTAL
10,565
11,777
-10.3
Part-time contracts
1,237
1,342
-7.8
Indefinite part-time
1,070
1,096
-2.3
Temporary part-time
167
246
-32.1
WOMEN
Temporary contracts
512
796
-35.7
Indefinite contracts
4,959
5,345
-7.2
TOTAL
5,471
6,140
-10.9
Part-time contracts
890
958
-7.1
MEN
Temporary contracts
521
789
-33.9
Indefinite contracts
4,573
4,848
-5.7
TOTAL
5,094
5,637
-9.6
Part-time contracts
347
384
-9.6
Part-time contracts are a type of contract for both temporary and indefinite contracts.
Part-time retired employees are considered to be a type of temporary contract.
Annual average types of contracts by age
Consolidated perimeter
2021
2020
< 25
25 - 40
> 40
< 25
25 - 40
> 40
Annual average temporary contracts
364
438
231
549
740
296
Annual average indefinite contracts
422
3,818
5,291
585
4,342
5,265
Total
787
4,256
5,522
1,134
5,082
5,561
Annual average part-time contracts
134
379
724
176
424
741
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Annual average types of contracts by professional category
Consolidated perimeter
2021
2020
Top
Management
Middle
Management
Staff
Top
Management
Middle
Management
Staff
Annual average temporary
contracts
2
35
997
4
54
1,527
Annual average indefinite
contracts
379
1,775
7,379
398
1,885
7,909
Total
381
1,809
8,375
402
1,939
9,436
Annual average part-time
contracts
7
56
1,175
7
62
1,274
Number of contracts
Consolidated perimeter
Corporate perimeter
2021
2020
Difference
(in %)
2021
2020
Difference
(in %)
Indefinite contracts
Part-time
739
726
1.8
764
754
1,3
Full-time
8,410
8,968
-6.2
9,600
10,262
-6,5
Total
9,149
9,694
-5.6
10,364
11,016
-5,9
Temporary contracts
Part-time
80
126
-36.5
88
140
-37,1
Full-time
842
1,282
-34.3
1,132
1,683
-32,7
Total
922
1,408
-34.5
1,219
1,823
-33,1
2,936 new hires were made in 2021, of which 66% are employees under 35 years of age and 53% are
women.
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Culture of diversity, equality and inclusion
NH Hotel Group sees diversity as a key factor in building up a network of diverse talent, capable of
understanding customers’ needs, innovating and reflecting society in the business world. For all these
reasons, a fundamental pillar of NH Hotel Group’s corporate culture is also based on diversity, equality
and inclusion.
Thus, the Company’s 10,071 employees in 2021 are of 133 different nationalities and 22% of them work
in countries that are different to their country of origin. Furthermore, 51% of the total workforce are
women, who hold 44 % of the total management posts.
As far as age is concerned, in 2021 the percentage of employees over 40 years old is almost 52%,  while
those aged between 25 and 40 represent 41%, while those under 25 represented 7%.
In 2021 the workforce also included 85 disabled employees, who represent 0.8% of the global workforce.
Additionally, NH Hotel Group is committed to the integration into work of disabled persons through
responsible outsourcing from Special Employment Centers as providers of laundry services. Outsourcing
from Special Employment Centers in 2021 represented 8.4% (estimated with respect to the workforce in
Spain, together with Special Employment Center employees associated to NH Hotel Group procurement).
Equality and diversity
Consolidated perimeter
Corporate perimeter
2021
2020
2021
2020
Average number of employees
10,071
11,112
11,584
12,850
Indefinite contracts
90%
87%
89%
86%
Average turnover
21%
20%
21%
22%
Number of nationalities
133
132
134
133
Immigrants
23%
22%
22%
22%
Women on the workforce
51%
51%
51%
51%
Women in management
44%
44%
44%
44%
Age under 25
7%
9%
7%
9%
Age between 25 and 40
41%
44%
41%
44%
Age over 40
52%
47%
52%
47%
Disabled employees
85
89
ND
ND
Through its Code of Conduct, NH Hotel Group formalizes its commitment to promote non-discrimination
on account of race, colour, nationality, social origin, age, gender, marital status, sexual orientation,
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ideology, political opinions, religion or any other personal, physical or social condition of its
professionals, as well as to equality of opportunities among them.
The policies and actions relating to selection, hiring, training and internal promotion of employees are
based on criteria of capacity, competence and professional merits.
NH Hotel Group, recognized for promoting equality and diversity
Bloomberg Gender & Equality
In January 2022, NH Hotel Group was included for the third time in the Bloomberg Gender Equality
Index 2022. The Company is the only hotel company out of the Spanish companies that appear in the
index.
This international index, which includes almost 6,000 companies in 45 countries, measures the
commitment and contribution in terms of transparency of gender information and promotion of
equality. NH Hotel Group sees this inclusion as an opportunity to continue working towards diversity
and inclusion globally.
Equlity Plan
In July 2010, NH Hotel Group signed its Equality Plan with representatives of the workers. To draw up
this plan, the Company carried out an exhaustive diagnosis of the situation and position of men and
women, which confirmed that NH Hotel Group in Spain had a high presence of women and a high
number of female executives present in the organization.
After this positive first assessment, work was done on an action plan with specific measures in different
areas of access to the company, hiring, promotion, training, remuneration, work-life balance, occupational
health, communication and awareness-raising that would make it possible to eliminate or correct
inequalities in these areas.
The document also included a series of measures to ensure the protection of women who have been
victims of gender violence: giving them priority in hiring, monitoring any cases of gender violence that
arise and the measures taken, and informing the workforce of the rights of women in this situation.
In order to guarantee compliance with the objectives set out and the execution of the actions established in
the Plan, a Monitoring and Evaluation Committee was also created, made up, on a parity basis, of
representatives of the company and of the signatory trade union organizations.
This Plan has enabled the Company to develop mechanisms that will facilitate greater female
representation throughout the organization’s hierarchical structure. It was also the starting point for the
development of the guidelines that define the Company in terms of its commitment to equality, focused
not just on gender difference, but on different nationalities, age, sexual orientation, ethnicity, beliefs,
religion, disabilities…This is also recognized in the NH Hotel Group Code of Conduct.
The work carried out made it possible to replicate the diversity and equality diagnostic and assessment
process in other countries, creating action plans on this matter in all Business Units.
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In January 2020, the committee to conduct negotiations with the leading trade unions in Spain was created
to work on the Company’s II Equality Plan. The COVID-19 crisis meant that the negotiations and
development of the Plan had to be postponed. In 2021, we have made progress in negotiating the new
Plan with the aim of completing an agreement in the first four months of 2022.
Protocol against sexual harassment
As a complement to the Plan, and to facilitate its implementation and raise awareness in employees, it
includes a Protocol for the prevention and treatment of situations of sexual harassment and harassment,
as well as a manual for non-sexist use of language.
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A team with the same opportunities
The salary of women in NH Hotel Group in 2021 represents 90% of the gross hourly salary for men; with
the average gross hourly salary being €16.08 for men and €14.55 for women.
The pay gap has been calculated by comparing remuneration between equivalent professional categories,
giving as a result the average salary of women compared to men. In other words, categories that carry out
the same function or have the same position.
The overall figure for the pay gap is obtained by weighing the gaps obtained in the comparison between
average remuneration (considering fixed and variable remuneration paid) received by the professionals in
each category for the number of professionals in that category.
Ratio of women’s salary compared to men by professional category (in %)
Consolidated perimeter
2021
2020
Top Management
77
75
Middle Management
96
97
Staff
101
102
Total
90
91
This analysis of the pay gap has served to identify that the gap increases in Top Management, especially
due to the lower presence of women in this category.
This situation offers a great opportunity to carry out an analysis in more depth of the different groups, not
just women, and establish as a priority the continuation of a long-term project of real management of all
aspects of employee diversity and support professional development within the Company. NH Hotel
Group will continue working to adopt the most suitable measures to eliminate this gap.
Average remuneration* by gender and professional category (in €)
Consolidated perimeter
2021
2020
Difference (in %)
Women
Men
Women
Men
Women
Men
Top
75,350
97,445
73,634
97,871
2.3
-0.4
Middle
38,916
40,412
38,390
39,412
1.4
2.5
Staff
23,092
22,961
22,843
22,478
1.1
2.1
Total
26,181
28,950
25,798
28,453
1.5
1.7
* The figure for remuneration reflects the gross fixed annual salary plus variable salary for the previous year and
does not take into account temporary salary reductions.
Average remuneration* by age (in €)
Consolidated perimeter
2.021
2.02
Difference (in %)
Under 25
18,930
18,855
0.4
Between 25 and
25,654
25,331
1.3
Over 40
31,314
31,187
0.4
* The figure for remuneration reflects the gross fixed annual salary plus variable salary for the
previous year and does not take into account temporary salary reductions.
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The NH Hotel Group remuneration model
The remuneration policy applied by NH Hotel Group has no gender bias. The annual fixed cash
remuneration and variable remuneration, the two fundamental components of the Company’s
remuneration structure, are established objectively. Fixed remuneration mainly reflects the professional’s
experience and responsibility in the Company, while variable remuneration rewards attainment of annual
targets, which are fundamentally quantitative, and are shared by professionals who perform their
activities in the same functional areas.
NH Hotel Group’s success depends, to a great extent, on the attainment of individual and collective
targets by the professionals who are part of the Company. The purpose of variable remuneration in the
Company is:
•To align individual and collective targets with the group’s global strategy
•To measure what is done (employees’ individual and collective contribution to the Company’s
results) and how it is done (performance assessment)
•To reinforce the importance and NH Hotel Group’s commitment to the principles of non-
discrimination and equality of opportunity
In Spain, the Company offers a flexible remuneration plan that allows its beneficiaries to apply part of
their remuneration to transport tickets, childcare vouchers, the purchase of vacation days, restaurant card,
medical insurance or external training, benefiting in this way from special prices and tax advantages.
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Employee engagement
In terms of engagement, and with the aim of supporting employees in the challenging months that lay
ahead both on the personal and professional level, a new global initiative was created: “With You”.
Through this initiative, from the start of the pandemic communications were launched to all employees
with tips and resources to help them care for their wellbeing, foster their self-development and keep
connected. These communications were launched through the different corporate channels (email, MyNH
app, Intranet, WhatsApp), in order to reach as many employees as possible.
Also, as part of this initiative, a special edition of messages was launched addressed to managers to help
strengthen their leadership in times of uncertainty.
Additionally, a reboarding plan was designed for hotel and offices employees, to welcome them back to
work, whether they had been inactive or returned to the office after a long period of remote working. This
plan had a strong local character:  
▪In the Southern Europe Business Unit, HR members offered teams webinars aimed at helping
them manage pandemic fatigue, plus a multitude of one-on-one meetings and focus groups with
employees to learn about their' needs at these times; also, recognition initiatives, special events
and solidarity challenges were launched. All of this culminated in a common agenda full of
activities that took place on the same day in all hotels and business unit offices: "The Re-Start
Day".
▪In the Northern Europe Business Unit, different communications were created for a plan called
"We Care for Our People", consisting of 6 actions that were taken to each hotel in the business
unit: 'Make them feel special', 'Reconnect' or 'Thank you', among others. 
▪In HQ, a series of actions were designed to be developed by managers with the aim of helping
their teams in the transition to their on-site reincorporation, managing their mood, commitment
and performance, trying to respond to the different realities to be managed (people with a long
period of inactivity, teleworking, etc.). Meetings were planned at different levels - individual,
team and with general management - as well as at work center level. In addition, a "catch-up"
communication was prepared. It included the main milestones achieved by NH in 2020.
On the other hand, in light of the exceptional circumstances of the year, and in order to have the
participation of the highest possible number of active employees, it was decided to postpone the biennial
Employee Engagement Survey until 2022.
Performance management – Time for You (TFY)
At NH Hotel Group the performance management process is a key and consolidated element of our
leadership culture, carried out through Time for You.
The evaluation of the performance and skills of the NH Hotel Group professionals allows us to know our
internal talent in order to guide their training and professional development more effectively. The
evaluation serves to identify the strengths and the areas for development of professionals in the
performance of their work, which form the basis on which the different development plans are defined.
The results of these evaluations are linked to their professional development and the increase in their
variable remuneration.
It is aimed at all permanent employees who have at least 3 months’ service in the Company.
Performance in qualitative terms, how goals are achieved, is assessed through skills that effectively guide
employees’ training and professional development. Through TFY, employees’ strengths and areas for
development in the performance of their work are identified, and based on the areas for improvement
identified, the various development plans are defined. In addition, the overall evaluation obtained has an
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impact on other human resources processes such as internal selection or talent processes or in variable
remuneration.
In 2021, the formal mid-year review was carried out again, as a clear sign of a return to normal. At this
important time of year, employees were invited to make this conversation a genuine moment of
connection with the manager/team, encouraging them to share openly their feelings, perceptions, lessons
learned and areas of concern.
The internal communication campaign is based around making this moment a “verification of reality and
an opportunity to reconnect”, reflecting on how reality has changed. But ever more important, how OUR
reality has changed: personally, and professionally.
The Human Resources team designed specific training at corporate level through Webinars, which were
deployed locally by the Human Resources teams, taking advantage of the opportunity to open a space for
dialogue with all managers. In these webinars, specific guidelines were given and at the end, managers
were given a "conversation card" with the keys so that the "Midyear" conversation could become a
moment of reconnection with the team.
Once again, the importance of this process in our leadership culture was seen, with a similar percentage
participation to before the pandemic (86%).
In December, the Annual Review process was launched, recovering the normal spirit of TFY based on
feedback and development, as key tools to grow within the Company.
Although for another year, the pandemic had continued to condition our day-to-day professional and
personal life, this year was also a year of extraordinary efforts, major challenges and adaptation to
constant changes.
For all these reasons, the approach of this key process also had to be exceptional and was even more
focused than ever on looking to the future and developing based on the experiences we have lived through
during the year.
Consequently, TFY2021 was adapted to this approach and had the following characteristics:
▪There were no gradings in terms of skills or a general rating and attention was focused exclusively
on feedback, development and career.
▪Training aimed at managers, explaining to them what had change in the process compared to the
standard process and how to focus the conversation so that it would service as a tool for
commitment, motivation and team development was drawn up at corporate level and rolled out
locally by the Human Resources team.
▪At the end of this training, a “conversation card” with the main messages explained in the webinar
was also handed out.
The level of participation by target employees in 2021 was of 92%
Talent management
NH Hotel Group has implemented a process to help identify and develop talent by looking not just at
sustained performance over time but also at the potential and ambition of the people who have key
positions in the Company.
During the second half of 2021, the talent identification and development process resumed, looking not
only at sustained performance over time, but also at the potential and ambition of the individuals who
hold key positions in the Company.
In this way, NH Hotel Group assures adequate preparation of key roles for the future, even in such
challenging times as the present. The overall objective is to create a mindset of talent in leaders at all
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levels, starting with the top 100 executives in the Company and continuing with Managers and Heads of
Department in hotels and Directors and Managers in central services.
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Training: NH University
NH Hotel Group is committed to the professional development and training of all its employees as a way
to put into practice the philosophy that inspires its customer service vocation. All face-to-face and online
training projects are managed through the corporate university, NH University.
Every year the training curriculum is adapted so that the people who work at NH Hotel Group can
continue to refresh both their technical knowledge and their skills.
In 2021, projects that had to be put on hold because of the pandemic have been taken up again, such as the
Internal Development programme. One of the department’s main goals is to continue offering employees
the necessary training for their professional development using safe methods and increasing, therefore, the
number of hours of training through platforms like Teams or online formats such as videos, infographics,
etc. Due to the reactivation of the business, both the investment and the number of participants has
increased compared to 2020.
Online training through the GoodHabitz platform has also become consolidated, promoting the courses it
offers through the monthly launch of a calendar that marks important dates with related training. This
international training platform is focused on making training fun, different and tailored personally to each
participant, and makes it possible to learn in the way best adapted to each person. More than 800
employees have received training over more than 3.600 hours.
The total number of hours of training, both face-to-face and online, in 2021 was 74,759 through 990
training programmes. NH University has trained 8,733 employees, representing 75% of the total
workforce.
Face-to-face training, which also includes training through webinars, represented 58% of the training
hours, with 151 internal training providers leading the sessions.
*El total de horas de formación tiene contabilizadas 424 horas realizadas a través de la Plataforma de formación
“GHA - Discovery in a box” en la que los hoteles de las marcas Anantara, Avani y Tívoli han recibido formación
sobre las novedades del programa de Loyalty. Las horas se contabilizan en el perímetro corporativo, ya que gran
parte de estos hoteles tienen contratos en gestión.
Training
Consolidated perimeter
Corporate perimeter
2021
2020
2021
2020
Hours per employee trained (face-to-face)
12.7
10.2
13
11.8
Hours per employee trained (e-learning)
3.7
3.9
4
4.2
Total hours per FTE
6.2
4.8
6.5
5.4
Total hours per employee trained
8.3
8
8.5
8.9
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Training hours by Business Unit
Consolidated perimeter
Corporate perimeter
2021
2020
Difference
(in %)
2021
2020
Difference
(in %)
Face to face training
Corporativo
3,077
868
254.5
3,077
868
254.5
BU América
20,363
12,085
68.5
20,861
15,690
33.0
BUNE
3,883
5,843
-33.5
4,297
6,318
-32.0
BUSE
10,418
13,814
-24.6
14,832
20,763
-28.6
Total
37,740
32,610
15.7
43,067
43,638
-1.3
Online training
Corporativo
425
919
-53.8
425
919
-53.8
BU América
4,584
2,842
61.3
5,974
3,601
65.9
BUNE
12,517
7,381
69.6
13,124
8,393
56.4
BUSE
7,182
9,176
-21.7
11,745
12,351
-4.9
Total Online
24,708
20,318
21.6
31,268
25,264
23.8
Total Horas
62,449
52,928
18.0
74,335
68,902
7.9
Employee training hours by professional category
Consolidated perimeter
Corporate perimeter
2.021
2.02
2.021
2.02
Face-to-
face
Online
Face-to-
face
Online
Face-to-
face
Online
Face-to
face
Online
Top
Managem
ent
3,294
1,030
2,520
660
3,537
1,251
2,823
755
Middle
Managem
ent
8,273
4,236
8,387
3,007
8,767
5,468
9,975
3,624
Staff
26,173
19,442
21,703
16,651
30,763
24,549
30,840
20,885
Total
37,740
24,708
32,610
20,318
43,067
31,268
43,638
25,264
Training hours by department
Consolidated perimeter
Corporate perimeter
2021
2020
2021
2020
Administration
0.773
0.464
1,117
0.856
Food and Beverages
16,122
11,129
18,550
15,043
Management
5,113
3,371
5,923
3,999
Maintenance
2,701
1,197
3,026
1,799
Housekeeping
5,529
2,049
6,436
2,880
Reception
16,675
9,315
19,155
12,600
Reservations
9,078
1,126
12,771
1,591
Revenue Management
0.641
0.649
0.654
0.659
Central Services
3,003
1,484
3,140
1,662
Sales
2,367
1,707
2,889
2,127
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Others
0.446
0.12
0.675
0.423
Total
62,449
32,611
74,335
43,639
Training in health and safety
Training courses on occupational risks depend on the legislation in each country, and we therefore have a
wide-ranging catalogue of training on this matter, from Food Handling to basic notions of First Aid.
Additionally, this year the programmes have had to focus basically on the coronavirus, what it is, how to
identify the symptoms and what to do in the event of infection of an employee or a guest.
In 2021, training has continued to be given, although to a lesser extent than last year, on the Feel Safe at
NH measures to ensure they are implemented effectively and guarantee that all the members of our team
are familiar with them and know how to apply them in their everyday work.
As well as this, a specific itinerary has been defined for the new Health and Safety Managers in
communication skills, influence, effective meetings or change management, among others.
 
Occupational Health and Safety training hours
Consolidated perimeter
Corporate perimeter
Face-to-face training
Online training
Face-to-face
training
Online training
Number of employees
980
992
1,008
1,425
Number of programmes
106
49
109
50
Training hours
5,585
1,427
5,716
2,345
CORPORATE TRAINING:
Training for new Anantara brand hotels
NH University has worked on a training itinerary for all the team members of hotels that changed to the
Anantara brand.
The itinerary includes training on the brand and a review of the new standards and procedures for all
employees and specific training for hotel managers which has involved visiting several Anantara brand
properties with the aim of understanding how the brand vision is reached in the  different properties,
sharing good practice and experience, finding out how the standards can be adapted to the reality of each
hotel and promoting networking among the hotels.
In the first quarter of 2022, the Anantara managers will participate in a workshop to learn in depth about
the brand strategy in Europe, share what they have learned on the prior visit and continue to make this
brand a reality in Europe. 
 
Training in Environmental Awareness  
At NH Hotel Group we are committed to efficient management of the resources where our hotels are
located and we strive to prevent and anticipate possible environmental contingencies. For this reason, NH
University has launched the Environmental Awareness course in the 7 corporate languages which is
compulsory for all employees, setting out the guidelines that we must all follow to comply with the
principles established in our Environmental and Energy Policy.
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The training will continue to be given to all employees who join the Company and must be completed
within 30 days. 
Since the launch of the course, 2,997 hours have been completed by 3,734 employees.
Training in Human Rights
 
In December 2021 the Human Rights course was launched, through the NH Talent platform, to General
Managers and Front Office Managers. The training is also available for all employees who wish to be
familiar with this corporate policy through NH University’s corporate catalogue. In forthcoming months it
will be extended to the rest of the workforce, and the aim is that all the Company’s employees take the
course.
With this training, NH Hotel Group promotes awareness not only of its Human Rights policy but also of
the due diligence process to identify, prevent, mitigate and report potential risks and consequences
deriving from the daily actions of employees, suppliers or customers.
Since the launch of the course, 360 employees have completed the training.
Training in Commercial Systematics  
 
The commercial area has offered virtual training sessions on commercial systematics, looking at the
following subjects:
•Review of the functionalities of the C4C tool through two webinar training sessions in Spain and
English.
•Overview of  Commercial Systematic, also in 2 webinar sessions in English, with a duration of 1.5
hours each.
•The evaluation and negotiation processes, also with 2 webinar sessions in English, with a duration of
1 hour. 
•Standard Operating Processes of Commercial Systematics, online training that created a compulsory
itinerary with the 10 most important processes, designed in 10-15-minute-long capsules. 
In total 201 participants received training in 2021.
SOUTHERN EUROPE BUSINESS UNIT TRAININGS:
Leadership development programmes:
•Becoming a GM – Italian edition:
On October 6th, the new Becoming a GM programme officially started. After the nomination,
selection and assessment stage, three Heads of Department have started their development
programme to become Hotel Managers. The journey of our three potential GMs will be very full:
in addition to the training part (face-to-face and hybrid), an itinerary has been created involving
coaching, regular assessment of skills, thematic webinars and other development actions.
Skills developed: active listening and feedback; empathy and influence; assertive
communication; active leadership and resilience; lateral thinking and continuous improvement;
emotional intelligence and humility.
•New HoD Training (Spain):
This new development and leadership programme is focused on training employees who want to
be heads of department with the aim of covering the needs for these positions in Spain.
Following a selection phase, 10 participants start a 6-month-long adventure through an itinerary
led by the Training and Development area in conjunction with Operations. During the first
month, parties undergo immersion in cross-cutting areas and departments of the hotels and are
involved in a full week of skills training focusing on both technical and management matters. In
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the second phase, lasting 2 months, participants move to a hotel and fulfil the same role, but
participate in a special work project. The last step will enable participants to obtain the final
certificate: they will move again to another teaching hotel and will spend 3 months with a Head
of Department who acts as tutor and will gradually give them more responsibilities in the role. If
the final assessment is positive, they will be ready to become Heads of Department (HODs) as
soon as a post is available.
Skills developed: active listening and feedback; empathy and influence; assertive
communication; active leadership and resilience; lateral thinking and continuous improvement;
emotional intelligence and humility.
•Leadership training programme:
A development programme consisting of 6 webinars on leadership skills. The aim of the project
is to help Heads of Department to position themselves as leaders.
Skills developed: active listening and feedback, empathy and influence; assertive
communication; active leadership and resilience; lateral thinking and continuous improvement;
emotional intelligence and humility.
Service Training programme:
The goal of this training, consisting of 9 webinars, is to help team members understand how to offer an
excellent service through actions that add value to guests’ experience.
Skills developed: consistence, integrity, continuous improvement, humility, communication, positive
body language, commitment, sense of urgency, empathy, active listening, stress management, teamwork,
resilience, emotional intelligence.
Language training:
English and Spanish classes given on Zoom to team members to improve their basic conversational skills
in each of the two languages.
Skills developed: Languages, continuous improvement.
Luxury Workshop:
A two-day training course designed to prepare team members to offer the WOW factor that characterises
a luxury service. Very interactive training on who to stand out in our business and how to personalise our
interactions with each guest.
Skills developed: positive body language, commitment, teamwork, continuous improvement, empathy,
active listening.
AMERICAS BUSINESS UNIT TRAINING:
In your Shoes programme:
Training focused on ensuring that teams are connected not just in the context of their job, but also
emotionally and based on empathy with the operational reality of each of the hotels, helping to understand
the operational and administrative challenges of the parties involved, detect shortcomings and needs
between the parties, strengthen dialogue channels and recognize the impact of administrative requests in
the operation.
Skills developed: empathy, active listening, stress management, teamwork, resilience, emotional
intelligence.
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Internal communication
For NH Hotel Group, internal communication has in 2021 again become a key factor in generating and
maintaining employees’ engagement with the Company, as well as a powerful lever of change
management.  The year 2021 has once again shown the importance of Internal Communication at times of
great changes and continuous challenges. It has also become a fundamental tool for communicating
difficult decisions for the Company, relevant and critical information for the business, and for maintaining
employee engagement and motivation and helping to manage uncertainty.
Internal Communication always strives to be aligned with the reality of the Company and its employees.
In order to develop its present channels and platforms and set out a clear roadmap for the future, the
Internal Communication area organized a number of focus groups in 2021 to find out employees’ vision
and have as complete feedback as possible.
A total of seven focus groups were set up in all the Group’s Business Units with the main employee
profiles of both Central Services and hotels were represented.
Main internal communication projects in 2021
MyNH App
In 2021, NH Hotel Group has again chosen digital tools to adapt to a
changing context, including employee presence which has been affected
at different times throughout the year. In this way, MyNH, the exclusive
App for the Group’s employees, has become consolidated as a key tool
for reaching all employees, keeping them informed on a timely basis and
generating greater engagement.
TELL THE WORLD
The usual communication channels resumed in 2021, the principal one of
them being ‘Tell The World’, in the form of monthly newsletters and
specific communications on the most relevant news items. Unlike 2021
which was focused on managing the crisis, in 2021 internal
communication has gradually returned to reporting new openings, new
Company projects and recovery messages that have contributed to
conveying and restoring optimism among employees.
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VIRTUAL TOWN HALLS
& CEO CHANNEL
In 2020, the Company designed a leader Visibility Plan, which it has
sought to continue in 2021 through the Company CEO’s Town Halls.
This initiative reinforces Senior Management’s commitment to internal
communication and its key role in change management and in involving
all employees in the Company’s strategy. Coinciding with the quarterly
presentation of results, the CEO of NH Hotel Group addressed all the
group’s employees by computer link to report on the positive evolution
of the key financial indicators and the consolidation of the business
recovery.
At these meetings, the CEO of NH Hotel Group has also had the
opportunity to convey messages of encouragement and gratitude to all
employees for their good work and the commitment shown, key elements
for the Company’s recovery.
‘SUSTAINABLE
BUSINESS’ &
‘TOGETHER WITH
LOVE’
COMMUNICATIONS
The Sustainable Business area has also promoted special Corporate
Volunteering initiatives through its ‘Together with Love’ programme.
These initiatives, designed in conjunction with the Internal
Communication team, have been very well received by employees who
have gone out of their way to give their support to those most affected by
the health crisis. The Company is very proud of the great participation
and involvement of employees in these corporate volunteering initiatives.
The Internal Communication wants to value and highlight NH Hotel
Group’s firm commitment to sustainability and its leadership in the
industry in relation to sustainable excellence. The ‘Sustainable Business’
internal communication channel has therefore become especially
relevant, as well as its dedicated section in the monthly ‘Tell The World’
newsletters.
Employer Branding – Further Together
NH Hotel Group is proud that its employees are the key to the success of the business. Therefore, it has
sought to consolidate the NH Hotel Group employer brand throughout the world, to attract and motivate
the best talent among employees and external candidates.
The long-term goal of the Employer Branding (EB) plan is to establish a unique culture around our values
as an employer brand, through uniform and consistent communication of the Company’s identity and
essence: People, Passion and Challenge.
To do so, work has continued on the “Further Together” campaign on the Company’s various external
communication channels, focusing mainly on Instagram and LinkedIn.
The campaign features employees from all Business Units who talk first-hand about what it is like to
work at NH Hotel Group, joining the ranks of the Instagram Ambassadors and becoming role models for
all workers. 
The Further Together campaign includes other projects such as Feel Sate at NH, the Re-Start of the
different Business Units, and the Together With Love Christmas Edition, all featuring the perspective of
the Group’s employees.
Further Together continues to give employees a voice to share their experiences, creating a community
united around the brand values.
Memorable Dates
Memorable Dates continues to operate as the programme that celebrates the most important anniversaries
(5, 10, 15, 20 and 25 years), as well as the retirement of hotel and central office employees in all Business
Units. Unfortunately, health and safety distance recommendations forced us to postpone the celebrations
of the events where the sole stars are our employees whose milestones are being recognized. However, in
2021 we resumed the acknowledgement of their career in NH by giving them credits which they can
redeem at our hotels. The event as such has been postponed for another year, to safeguard the health and
safety of all our employees.
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Principales proyectos de comunicación interna en 2021
MyNH App
Durante el año 2021, NH Hotel Group vuelve a optar por las herramientas digitales para
adaptarse a un contexto cambiante también en lo referente a la presencialidad de los
empleados, que se ha visto afectada en diferentes momentos a lo largo de este año. De
esta manera, MyNH, la App exclusiva para los empleados del Grupo, se consolida como
una herramienta clave para llegar a todos los empleados, manteniéndoles puntualmente
informados y generando así un mayor compromiso.
TELL THE WORLD
Durante el año 2021 se retomaron los canales habituales de comunicación, siendo el
principal de ellos ‘Tell The World’, en formato de newsletters mensuales y
comunicaciones monográficas de aquellas noticias más relevantes. Durante este año 2021,
a diferencia del anterior que se centró principalmente en la gestión de la crisis, la
comunicación interna ha vuelto paulatinamente a estar protagonizada por las nuevas
aperturas, nuevos proyectos de la Compañía y mensajes de recuperación que han
contribuido a transmitir y recuperar el optimismo de los empleados.
TOWN HALLS
VIRTUALES &
CANAL CEO
En el año 2020 la Compañía diseñó un Plan de Visibilidad de sus líderes, al que se ha
querido dar continuidad durante el 2021 a través de los Town Halls del CEO de la
Compañía. Esta iniciativa reafirma el compromiso de la Alta Dirección con la
comunicación interna y su papel clave en la gestión del cambio y en la implicación de
todos los empleados en la estrategia de la Compañía. Coincidiendo con la presentación
trimestral de resultados, el CEO de NH Hotel Group se ha dirigido de manera telemática
a todos los empleados del grupo para comunicar la positiva evolución de los principales
indicadores financieros y la consolidación de la recuperación del negocio. 
Durante estos encuentros, el CEO de NH Hotel Group ha tenido además la oportunidad
de trasladar mensajes de motivación y agradecimiento a todos los empleados por el buen
trabajo y el compromiso demostrado, elementos clave para la recuperación de la
Compañía.
COMUNICACIONES
‘SUSTAINABLE
BUSINESS’ &
‘TOGETHER WITH
LOVE’
El área de Sustainable Business también ha promovido iniciativas especiales de
Voluntariado Corporativo bajo su programa ‘Together With Love’. Estas iniciativas,
diseñadas junto al equipo de Comunicación Interna, han tenido gran acogida entre los
empleados quienes se han volcado para dar apoyo a los colectivos más afectados por la
crisis sanitaria.  La Compañía está muy orgullosa de la gran participación e
involucración de los empleados en estas iniciativas de voluntariado corporativo.
Desde el área de Comunicación Interna se ha querido poner en valor y visibilizar firme
compromiso de NH Hotel Group con la sostenibilidad y su posicionamiento de liderazgo
en la industria en materia de excelencia sostenible. Por ello, ha cobrado especial
relevancia el canal de comunicación interna ‘Sustainable Business’, así como su sección
dedicada en las newsletters mensuales de ‘Tell The World’.
Employer branding – Further Together
NH Hotel Group se enorgullece de que sus empleados sean la clave del éxito del negocio. Por ello, se
apuesta por consolidar la marca empleadora de la Compañía en todo el mundo, para atraer y motivar al
mejor talento entre los empleados y candidatos externos.
 
El Plan de Employer Branding a largo plazo busca, a través de una comunicación uniforme y coherente de
la identidad y esencia de la Compañía, establecer una única cultura alrededor de nuestros valores: People,
Passion y Challenge.
Para lograrlo, se ha continuado trabajando en la campaña “Further Together” a través de las diferentes
canales de comunicación externa de la Compañía, poniendo mayor foco en Instagram y LinkedIn.
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La campaña está protagonizada por empleados de todas las Unidades de Negocio, que cuentan, de primera
mano, cómo es trabajar en NH Hotel Group, formando parte de los denominados Instagram Ambassadors
y convirtiéndose en role models de todos los trabajadores.
Dentro de la campaña de Further Together se han integrado otros proyectos como el de Feel Safe at NH,
el Re-Start de las diferentes Unidades de Negocio, así como el Together With Love: Christmas Edition,
siempre desde la perspectiva de los empleados del Grupo.
Further Together sigue dando voz a las experiencias internas de los trabajadores creando una comunidad
unida entorno a los valores de marca.
Memorable Dates
Memorable Dates continúa siendo el programa de reconocimiento que galardona los aniversarios más
importantes (5, 10, 15, 20 y 25 años), así como la jubilación de empleados de hoteles y oficinas centrales,
en todas las Unidades de Negocio. Lamentablemente, las recomendaciones sanitarias y de distanciamiento
de seguridad han obligado a posponer las celebraciones de los eventos donde los únicos protagonistas son
los empleados homenajeados. No obstante, en 2021 volvemos a retomar el reconocimiento a su
trayectoria profesional dentro de la Compañía otorgándoles, para ello, credits que podrán redimir en
nuestros hoteles. El evento como tal se vuelve a posponer un año más salvaguardando la salud y
seguridad de todos nuestros empleados. 
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Flexibility and work-life balance: From the ‘New Way of Working’ to the ‘Hybrid Model’
For NH Hotel Group, one of the fundamental pillars for attracting and retaining talent is the work-life
balance, which is about striking a balance between the needs and interests of team members and the
Company’s needs and interests.
The NH Hotel Group culture has been evolving in recent years towards a more flexible and balanced
model, thanks to the “New Way of Working” project which started several years ago, although 2021
especially has been when a hybrid work model was designed. The Company has started to transit very
quickly and efficiently towards this model.
Specifically, from September 2021 this hybrid work pilot project started in the different central offices of
each Business Unit, ending in December 2021.
At Headquarters this pilot hybrid model has the following characteristics:
▪At least 3 days physically present at the office and 2 days working from home, distributed from
Monday to Friday and according to the nature of the duties.
▪To facilitate lunch breaks on in-office days, the Company decided to give HQ employees a
Lunch Allowance of € 112 per month (excluding July and August).
▪To make working in the office safer, additional health and safety measures were approved, such
as CO2 measuring devices on all floors and in all meeting rooms, air purifiers with particle
filtering, social distancing between workstations, etc.
The office also stayed open to continue providing services to those of our employees who so required.
Accordingly, this entire programme of measures has allowed NH Hotel Group to continue with its
activity, providing employees with an improvement in work-life balance thanks to the hybrid work model,
boosting the bond of trust and engagement.
Principal work-life balance and flexibility measures and other employee
Exams during working hours
Giving notice 48 hours in advance and providing
evidence of attendance at the exam.
Fulfilment of an unavoidable public
and personal duty
The Company grants the time required to fulfil this
duty.
Assisted reproduction techniques
Any employee undergoing assisted reproduction
techniques is entitled to be absent from work, subject to
prior justification.
Birth or adoption
The Company offers:
▪A financial bonus on birth or adoption of a child.
▪Guaranteed remunerated leave of absence for the
formalities prior to international adoptions.
▪Possibility of a sabbatical of 4 to 6 months for
employees in international adoption processes,
keeping their job.
▪Possibility of combining paternity leave with
annual vacation leave in order to facilitate travel
of the other parent when the child was born
outside Spain.
Favoring the hiring of women who
have been victims of gender violence
Priority in hiring women who provide evidence that
they are victims of gender violence, other conditions
being equal.
Geographical mobility
Preference in geographical mobility to care for
dependents (children and family members).
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Promoting new technologies
Use and encouragement of new information
technologies (videoconferences, etc.) whenever
possible, to avoid constant travelling or commuting.
Flexible hours and shorter workday
Flexibility in start and finish times. Shorter workday in
summer and on Fridays all year round.
Workplace flexibility (working from
home) *
Although there is currently no specific work
disconnection policy set, the Company is working to
ensure that employees have time off after the end of
their schedule. During 2021, a functionality has been
implemented within Outlook to limit the sending of
emails outside working hours. When sending an email
outside working hours, the employee is required to
evaluate whether it is necessary to send it at that time,
or if it can be sent the next working day.
Discount programme
Access to a programme of online discounts and
exclusive prices for a wide range of products, services
and leisure activities through the Coperama platform.
Virtual bank office
Virtual bank office, offering financial products and
services at favorable terms to employees and former
employees, distributing proportionately each year 50%
of the profits generated. 126 employees of the head
office and the CRO are presently customers of this
office.
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Health, safety and wellbeing at work
These years will be marked by the pandemic, which has made health and safety an absolute priority in
global terms at all levels. Its impact on the industry has been devastating, although the sector has managed
to respond swiftly in terms of management of the health and safety of guests and employees.
NH Hotel Group understands that offering people a safe and healthy working environment is an
absolutely necessary requisite. In Spain, NH Hotel Group has an Occupational Risk Prevention Plan
which is the master document that governs the Occupational Health and Safety actions to be carried out at
the Company’s workplaces in Spain. This Plan includes, among others, essential procedures such as:
•Risk Assessment
•Health and Safety Training and Information
•Health Monitoring
•Health Damage Management
•Emergency Management
•Maternity Protection
•Personal Protective Equipment
•Business Activity Coordination
The Plan is based on the integration of these processes throughout the Company’s hierarchical structure.
Both Central Services heads of department and hotel personnel (from General Managers to staff) have
been assigned functions and responsibilities in this area. Furthermore, in Spain there is a Joint Prevention
Service which provides services to the NH Hotel Group hotels and workplaces in Spain.
In other countries, this Plan is not applicable and therefore technical advising on Occupational Risk
Prevention is outsourced with external service providers. In some countries, NH Hotel Group employees
are designated as responsible for coordinating the actions of these service providers and for implementing
the established corrective measures and prevention procedures.
NH Hotel Group strives to promote a culture of occupational health as part of its commitment to health
and safety. The integration of occupational health into the Company’s activities is reflected in the
programmes and action plans in hotels and offices in different countries.
Due to the crisis caused by COVID-19 and as part of the Company’s recovery strategy, a range of health
and safety measures, certified by experts, were designed and implemented in all hotels in order to assure
health, safety and social distancing both for guests and employees.
All the measures included in the Feel Safe at NH project seek to ensure that our hotels guarantee safe and
comfortable stays, and therefore the Company continues to review and redesign the entire operation of the
hotels, contingency plan, SGS health inspection certificate, personal protective equipment and protocols,
advanced digital services, water purification and air quality protocols, enhanced cleaning and disinfection
protocols, food and beverages services adapted to the current situation, social distancing rules, health and
safety protocol for employees and health and safety managers in the hotels.
All the Company’s hotels have a designated health and safety manager.  This person is responsible for
centralizing, distributing and administering all the health and safety information for each hotel, and in
most hotels is the manager.
If, for functional or organizational reasons, the manager cannot take on these duties directly, they are
delegated to another member of the team designated by the manager, with the approval of the
Management Committee.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
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255
Health initiatives in NH Hotel Group
WITH YOU
well-being editions
Through the “With You” newsletter, recommendations continued
to be sent to employees up to June 2021. These encouraged
continuing to develop a positive, resilient and self-compassionate
spirit. The “With You” special editions for managers also
continued, offering tips on leading the team at difficult times.
Holistic Concept
The Company engaged Holistic Concept services to help all its
team members with the situations of everyday stress. In the first
half of the year, all employees had access to more than 200 audios
and videos that in less than 15 minutes improve concentration,
creativity and motivation, reduce anxiety and muscle tension and
help to manage the uncertainty of the times we are living in.
ACCIDENT RATES AND OCCUPATIONAL DISEASES
In 2021, 100% of the countries that have reported FTEs have reported the information corresponding to
occupational accidents and diseases.
Accidents
Consolidated perimeter
Corporate perimeter
Women
Men
Total
Women
Men
Total
Fatal accidents
0
0
0
0
0
0
Accidents
59
56
115
71
63
134
Accidents
1
0
1
1
0
1
Accidents
59
47
106
66
52
118
Total
118
103
221
137
115
252
Active occupational diseases
Consolidated perimeter
Corporate perimeter
Women
Men
Total
Women
Men
Total
Fatal
0
0
0
0
0
0
Occupational
2
1
3
2
1
3
Occupations
0
0
0
0
0
0
Occupational
22
7
29
22
7
29
Total
24
8
32
24
8
32
Throughout 2021, NH Hotel Group registered four employees with occupational illnesses, 75% less than
in 2020, two of them occurring in women and two in men.
Most active occupational diseases are related to damage to the musculoskeletal system, epicondinitis,
tendinitis, or COVID-19. Depending on the different geographies, illnesses related to COVID-19 have
been recorded as occupational diseases or as accidents.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
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256
Accident and occupational disease frequency rates
2021
2020
Women
Men
Women
Men
Consolidated perimeter
Frequency Rate (FR)* fatal accidents
0.0
0.0
0.0
0.0
Frequency Rate (FR)* workplace accidents with
absence from work
5.7
5.6
6.1
5.6
Frequency Rate (FR)* workplace accidents with
serious consequences
0.1
0.0
0.39
0.2
Severity Rate (SR)*** workplace accidents
0.12
0.12
0.13
0.11
Frequency Rate fatal occupational diseases
0.0
0.0
0.0
0.0
Frequency Rate occupational diseases
2.3
0.8
1.9
0.9
Frequency Rate occupation diseases with serious
consequences
0.0
0.0
0.05
0.01
Severity Rate workplace accidents with serious
consequences
0.03
0.0
0.05
0.01
Severity Rate occupational diseases
0.01
0.01
0.2
0.1
Corporate perimeter
Frequency Rate (FR)* fatal accidents
0.0
0.0
0.0
0.0
Frequency Rate (FR)* workplace accidents with
absence from work
6.1
5.6
7.15
6.16
Frequency Rate (FR)* workplace accidents with
serious consequences
0.1
0.0
0.35
0.18
Severity Rate (SR)*** workplace accidents
0.1
0,1
0.21
0.12
Frequency Rate fatal occupational diseases
0.0
0.0
0.0
0.0
Frequency Rate occupational diseases
2.1
0.7
1.7
0.9
Frequency Rate occupation diseases with serious
consequences
0.0
0.0
0.05
0.01
Severity Rate workplace accidents with serious
consequences
0.02
0.0
0.05
0.01
Severity Rate occupational diseases
0.01
0.01
0.17
0.09
**FR = number of workplace accidents or occupational diseases / hours worked *1,000,000
***SR= days absence from work because of workplace accidents or occupational diseases / hours worked *1,000
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
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257
Turnover and absenteeism
Voluntary turnover rate by Business Unit (in %)
2021
2020
Total
difference
(in p.p)
Women
Men
Total
Women
Men
Total
Consolidated perimeter
Central
offices and
CRO
7.8
5.1
12.9
4.8
3.7
8.5
5.8
BU America
10.5
9.7
20.2
6
4.8
10.7
10.1
BUNE
8.9
5.9
14.7
1.5
1.8
3.3
12.6
BUSE
3.8
4.6
8.4
9.1
8
17
-9.1
Total
7.0
5.8
12.8
4.6
4.0
8.6
4.7
Corporative perimeter
Central
offices and
CRO
7.8
5.1
12.9
4.8
3.7
8.5
5.8
BU America
11.5
9.6
21.2
6.0
5.0
10.9
11.3
BUNE
8.6
5.8
14.4
1.7
2.1
3.8
12.1
BUSE
3.9
4.7
8.6
10.6
9.4
19.9
-12
Total
7.0
5.8
12.8
5.0
4.5
9.4
3.9
Non-Voluntary turnover rate by Business Unit (in %)
2021
2020
Total
Difference
(in p.p)
Women
Men
Total
Women
Men
Total
Consolidate
Central
11.4
5.4
16.8
2.6
3.7
6.3
10.5
BU America
1.6
1.5
3.0
5.7
5.3
11.0
-8
BUNE
2.2
2.3
4.5
8.2
7.7
15.9
-11.4
BUSE
7.4
5.4
12.8
4.9
5.5
10.4
2.4
Total
4.6
3.6
8.2
6.4
6.2
12.6
-4.4
Corporative
Central
11.4
5.4
16.8
2.6
3.7
6.3
10.5
BU America
1.5
1.3
2.8
5.8
5.9
11.7
-8.9
BUNE
2.2
2.3
4.5
8.5
8.0
16.5
-12
BUSE
7.0
5.2
12.2
5.5
5.4
10.9
1.3
Total
4.5
3.5
8.1
6.7
6.6
13.3
-5.2
Turnover rate by gender, age and category (in %)
Consolidated perimeter
Corporative perimeter
Breakdown by gender:
Women
22.1
22.0
Men
19.7
19.5
Breakdown by age:
Under 25 years old
30.4
30.5
Between 25 - 40 years
25.1
25.1
Over 40 years old
14.8
14.3
Breakdown by professional category
Top Management
8.7
8.4
Middle Management
16.5
16.2
Staff
22.3
22.1
Due to the characteristics of the hotel business, NH Hotel Group considers it relevant to know and
manage the specific turnover of employees with indefinite employment contracts.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
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258
Voluntary turnover rate with indefinite contract by Business Unit (in %)
2021
2020
Total
Difference
(in p.p)
Women
Men
Total
Women
Men
Total
Consolidated perimeter
Central
7.7
4.7
12.5
3.4
3.4
6.7
5.8
BU America
10.5
9.5
20.0
5.7
4.2
9.9
10.1
BUNE
9.2
5.8
15.0
1.1
1.3
2.4
12.6
BUSE
3.8
4.2
8.0
9.2
7.9
17.1
-9.1
Total
7.3
5.7
13.0
4.5
3.8
8.3
4.7
Corporative perimeter
Central
7.7
4.7
12.5
3.4
3.4
6.7
5.8
BU América
11.6
9.5
21.1
5.7
4.2
9.8
11.3
BUNE
9.0
5.7
14.6
1.1
1.4
2.5
12.1
BUSE
3.7
4.2
7.9
10.6
9.3
19.9
-12.0
Total
7.3
5.7
13.0
4.9
4.2
9.1
3.9
Non-voluntary turnover rate with indefinite contract by Business Unit (in %)
2021
2020
Total Difference
(in p.p)
Mujeres
Hombres
Total
Mujeres
Hombres
Total
Consolidated perimeter
Oficinas centrales y CRO
11.2
4.4
15.6
1.0
0.8
1.8
13.8
BU America
1.4
1.4
2.8
2.1
2.0
4.0
-1.2
BUNE
1.4
1.3
2.7
1.4
1.5
2.9
-0.2
BUSE
4.1
3.0
7.1
4.9
5.4
10.3
-3.2
Total
2.9
2.1
5.0
2.3
2.3
4.6
0.4
Corporative perimeter
Oficinas centrales y CRO
11.2
4.4
15.6
1.0
0.8
1.8
13.8
BU America
1.4
1.3
2.6
2.4
2.6
5.0
-2.4
BUNE
1.4
1.3
2.7
1.4
1.5
2.9
-0.2
BUSE
3.6
2.7
6.3
5.4
5.4
10.8
-4.5
Total
2.6
1.9
4.6
2.6
2.7
5.3
-0.7
Hours of absenteeism*
Consolidated perimeter
Corporate perimeter
2021
2020
2021
2020
Accident
50,309
43,082
56,811
50,955
Disease
686,726
750,302
780,070
853,653
Total
737,035
793,384
836,881
904,608
*Calculated on valid working days.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
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259
Absenteeism rate (in %)
Consolidated perimeter
Corporate perimeter
2021
2020
2021
2020
Accident
0.2
0.2
0.2
0.2
Disease
3.4
3.3
3.4
3.3
Total
3.6
3.5
3.62
3.5
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
260
Employment terminations in 2021
In all countries where NH Hotel Group is present, measures have been taken to preserve jobs and talent.
The Company continues working to support all team members, conveying peace of mind, and working
with them on the recovery of the business.
To calculate employment terminations, all of them have been considered, both for objectives causes or
disciplinary terminations.
Number of terminations
Consolidated perimeter
Corporate perimeter
2021
2020
Difference (in%)
2021
Terminations by gender
Women
152
174
-12.6
161
Men
169
217
-22.1
178
Terminations by age*
Under 25
41
62
-33.9
44
Between
128
175
-26.9
136
Over 40
152
154
-1.3
159
Terminations by professional category *
Top Management
10
13
-23.1
11
Middle
50
43
16.3
54
Staff
261
335
-22.1
274
Total
321
391
-17.9
339
*The information corresponding to the corporate perimeter has been monitored for the first time in 2021.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
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261
Social dialogue with employees
NH Hotel Group seeks to maintain a model of responsible and positive labour relations based on
principles of dialogue, consultation with and participation of workers.
Accordingly, in October 2015 the European Works Council (EWC) of NH Hotel Group was set up as an
initiative of the European Federation of Trade Unions in the Food, Agriculture and Tourism sectors
(EFFAT) and at the request of affiliates from Italy, Belgium and Spain.
This EWC affects all the Company’s workplaces in the European Economic Area and operates under
directive 2009/38/EC, as well as its transposition into Spanish legislation. Its principal function is to
achieve a level of communication and social dialogue that, in a climate of confidence, makes mutual
understanding possible on cross-border matters that affect its employees.
On the other hand, a direct channel of dialogue was created between the Chief People & Sustainable
Business Officer and the EWC, to answer any questions or concerns about the evolution of the pandemic
in the business, being answered in any of the official languages of the Company.
Coverage of NH Hotel Group employees by Collective Bargaining Agreements, which generally include
aspects related to employees’ health and safety, varies according to the different Business Units.
Employees covered by agreement by Business Unit (in %)
Consolidated perimeter
Corporate perimeter
2021
2020
2021
2020
BU America
56
59
57
59
BUNE
90
94
88
92
BUSE
100
100
100
100
Total
90
92
89
91
*In Colombia, the collective agreement between the company and its employees has been considered.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
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262
NH ROOM4 PEOPLE: COMMUNITY
NH Hotel Group seeks to create a positive impact on the communities where it is present through key
responsible alliances, solidarity projects and sponsorship.
One of the main goals of NH Hotel Group’s sustainable business strategy is to maintain active relations
with the communities where it operates, contributing to local development and serving the needs of each
destination where it is present through the business itself. This ambition arose in an entirely natural way,
identifying where the Company’s capacity to create value in the way it works lay.
To develop stable projects that can be replicated in all Business Units, NH Hotel Group believes in
building responsible and successful alliances with solidarity partners. To that end, the Company has
defined three lines of social action in the framework of NH ROOM4 People: Together with Love, Hotels
with a Heart and Employability Programmes.
In 2021, has resumed its lines of action and its commitment to the most vulnerable, creating value in the
communities where it is present, as it has been doing until now, and which it had to set aside the previous
year because of the pandemic.
Contribution to society
2021
2020
Social initiatives
55
73
Number of NH volunteers
605
524
Hotels involved
136
116
Contribution of NGO Rate* (thousand €)
13
14
Contribution of Friend Rate + Employee Rate ** (thousand €)
131
87.8
Investment in social action (thousand €)
81
49
*NGO Rate – Application of a 30% discount on the best available rate for entities that have been previously assessed
and approved by the Corporate Responsibility department.
** Friend Rate and Employee Rate– – collecting 2€ and 1€ respectively of the costs of bookings made with the
special rate for employees, family and friends and then using these funds in accommodation and restaurant services,
special rates and scholarships in the Social Action programmes of the different Business Units.
*** The investment in social action is an estimate based on the rooms donated by the Company, taking into account
the ADR of each room at the corresponding date. The reason for the increase in this investment during this fiscal year
has been caused by the reactivation of the business, since most of this investment is obtained from the rooms donated
free of charge through our Hotels with Heart programme.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
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263
Together with Love: Corporate Volunteering
In 2021, under the motto “Together with Love”, NH Hotel Group held a corporate volunteering week at
world level for the third time. This is a global initiative focused on sustainability and strengthening
relations with the local communities where the Group is present, and all the Company’s teams were
invited to take part. In this way, NH Hotel Group has joined the volunteering initiative carried out
annually by Minor International, with which it shares a firm commitment to the development of its
sustainability strategy.
With the necessary safety measures and without placing at risk the health of all the team  members, NH
Hotel Group once again launched the NH Runners initiative, focused on all employees to collect donated
meals for the distance run by the volunteer employees.
All the Company’s employees had the option of donating their kilometers for a week, with a conversation
rate of 1 km = 1 meal.
Our commitment to the donation of food, which began during the pandemic, still continues thanks to the
4,569 meals collected through this initiative during the year, which added to this pending application in
2020 gives a total of 7,432 meals.
Once again, volunteering was very well received by all employees, as it gives them the opportunity to
make a positive contribution to society, both remotely or on-site with the necessary security measures
adapted to each situation. 
4,569
MEALS COLLECTED
IN 2021
2,432
MEALS DONATED
IN 2021
122
HOTELS
INVOLVED
6,422
TWL BENEFICIARIES
600
NH VOLUNTEERS
85
FOUNDATIONS AND NGOs
INVOLVED
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
264
CHRISTMAS CHARITY CAMPAIGNS OF OUR NH VOLUNTEERS
NH Hotel Group keeps its commitment to the most vulnerable groups in society at a time when this
support is more important than ever. For the Christmas holiday period, the Company launched a special
edition of its Together with Love initiative, which was a success once again thanks to the hospitality and
solidarity of all the BUs, promoting corporate volunteering initiatives among their team members. 
BU – America:
The hotels of NH Latin America organized the “Welcome Christmas” volunteering initiative in which
they donated more than 4,000 gifts, books and food parcels to children at risk of social and economic
exclusion. This year the initiative started off with the participation of children and workers of NH,
decorating trees together and taking photographs of the best moments to keep as a memento. Thanks to
this initiative, more than 4,000 donations were received, consisting of food, clothes and other essential
items; and more than 2,000 children welcomed Christmas with toys, books, clothes and food. The
initiative was carried out with 29 associations in the region.
BU – Northern Europe:
For the second year, our colleagues in northern Europe organized a virtual race in which the Czech
Republic, Denmark, Austria, Germany, the UK, Belgium and the Netherlands took part. They raised more
than 1,000 euros for a local foundation that supports seriously ill children and their families with low
income.
BU – Southern Europe:
All the NH hotels in France organized the “Les sapins du coeur 2021” charity project to raise funds to
donate to the “Juste Humain” association which helps children with cancer, providing them with
wellbeing through arts and culture. The hotels organized a raffle to raise funds and donate them to the
association. Thanks to this initiative, a total of 13,427 euros was raised which has helped a total of 537
children. 
HQ – Gifts from the Real Three Wise Men:
In December, as part of the Together with Love corporate volunteering initiative, the Central Services
Offices organized a really special action for Christmas: the employees of NH Hotel Group helped the
Three Wise Men in their task of bringing gifts to all children.
In collaboration with the “Real Three Wise Men” project, 28 employees made the dreams cof 28 children
from low-income families come true by buying the gifts they had asked for in their letters to Their
Majesties the Wise Men and which they would not have received otherwise.
CHRISTMAS DRAWING COMPETITION
Once again, NH Hotel Group has encouraged the creativity of the youngest in the family and has
launched its traditional Christmas drawing competition.
The winners received an art kit so that they can keep on honing their artistic skills.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
265
Hotels with a Heart
Hotels with a Heart is an initiative that aims to ensure that children and young people who suffer from a
serious illness and have to go to hospital far from their home can be accompanied by their closest family
at this difficult time. 
To do this, NH Hotel Group provides the families with rooms at hotels close to the hospital free of charge.
With this goal, and in close collaboration with local NGOs and foundations, the Company provides free
accommodation close to hospitals in several cities at national and international level to families with
limited resources, so that they can accompany their loved ones.
Several employees of NH Hotel Group also participate voluntarily in this initiative, acting as the true
hosts of these families and “Ambassadors” of the programme in each of the hotels. Each hotel has a
person who looks after the families, sharing their experiences and helping to make their stay at the hotel
as comfortable as possible. Since the programme started, more than 2,000 employees each year have
become real hosts to the families, helping to make the hotel a second home for them.
The NH Madrid Sur is the flagship hotel of the “Hotels with a Heart” programme. Most of the room
donations are made in this hotel in conjunction with the Menudos Corazones Foundation. NH Hotel
Group has been collaborating with them since 2004 and will continue to do so in the future, thanks to the
Company’s commitment to the Foundation and to all the families it helps by being able to offer this free
accommodation.
#HotelswithaHeart
2021
2020
Difference
(in %)
Agreements with NGOs
13
31
-58.1
Nights donated
1.006
317
217.4
Hotels involved
14
30
-53.3
During the next year we plan to sign new agreements with different foundations to donate rooms and thus
continue collaborating and contributing to families in these difficult times.
The reactivation of hotel activity is reflected in the nights of stays donated during this year, which are
comparable to those of years prior to the pandemic.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
266
Promotion of youth employment: employability programmes
Youth unemployment in Spain, which is more significant in groups at risk of social exclusion, requires
programmes focused on boosting the employability and social integration of young people.
NH Hotel Group continues to be committed to increasing the employability of such young people and
aims to promote different training and work experience programmes for young people at risk of exclusion
and for disabled individuals at hotels in all its Business Units.
In 2021, the Company has resumed this project in Spain together with the Exit Foundation, which is
dedicated to fostering employability and reducing school dropout by young people at risk of exclusion,
with which it has been collaborating for years. On December 1st, in the framework of this collaboration
with the Foundation, the NH Ribera del Manzanares hotel welcomed vocational training students on a
visit in which several hotel employees took part. As well as seeking the hotel facilities, the students had
the opportunity to find out firsthand the main duties of the professionals of a hotel.
In this way, the projects, which are part of the Community strategy, are also aligned with the Company’s
commitment to SDG 8, “Decent work and economic growth”.
NH HOTEL GROUP’S COLLABORATION WITH THE DOWN’S SYNDROME
FOUNDATION IN CASTELLÓN
Students of the tourism training course given by the Down’s Syndrome Foundation of Castellón have
started their internships at the NH Mindoro hotel. With this initiative, they complement their training in
the tourist and hotel sector by developing their guest attention skills.
This seeks to consolidate the students’ learning in real working environments, fostering the development
of the professional skills necessary for their subsequent integration in employments. Thanks to this
initiative, many of the students have found a job in the province, improving their quality of life and
contributing value to the community. With initiatives like this, NH Hotel Group continues to show its
commitment to society, by promoting labour and social integration.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
267
Alliances with Foundations and NGOs
Local impact is achieved thanks to the creation of responsible alliances with foundations and NGOs, the
collaboration of volunteer employees in responsible projects and the promotion of culture. To develop
social projects that can be replicated in all Business Units, NH Hotel Group believes in building
responsible and successful alliances with solidarity partners.
To that end, in each country where we are present, we have continued to work with different Foundations
and NGOs, such as the Make a Wish Foundation. Our collaboration with this organization began in 2005
in Spain, the Netherlands and Italy, offering every facility so that children from all over the world who
suffer from serious illnesses can have their wish come true.
Another of the foundations we have been working with for several years is the “Menudos Corazones”
Foundation. Remote initiatives have been carried out in order to continue helping individuals who suffer
from heart conditions and their families more strongly than ever because now, for many of them, their
needs are greater.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
268
NH ROOM4 PLANET
In its commitment to the Planet, NH Hotel Group works to minimise its impact on climate change,
increase the efficiency of resources and develop more sustainable services, reducing the Company’s
environmental footprint with responsible consumption of natural resources.
NH Hotel Group is a company committed to the wellbeing of its guests and to efficient management of
the available resources in the environment where the Group’s hotels are located. The Company is aware
of the effects of its activity on the environment, and works to prevent and anticipate possible
environmental contingencies, as well as to integrate sustainability in all its processes, striving to reduce its
impacts.
The Company’s environmental management is channelled through NH ROOM4 Planet, which defines
the roadmap to fulfil the commitment undertaken in the battle against climate change and progress
towards decarbonization, efficient management and responsible consumption of resources and
circular economy, the development of more sustainable products but also involving employees,
suppliers, partners and customers as key players in achieving these goals.
These commitments, applicable to all NH Hotel Group’s operations and to the Company’s decision-
making process, are formalized in the Environment and Energy Policy. It includes both the supply chain
and distribution, the inclusion of new partners or addition of hotels to the portfolio and the operation of
hotels under ownership, lease, management and franchise to comply both with this Policy, to voluntary
subscriptions adopted by NH, or to applicable environmental law and regulations.
To manage the environmental strategy, NH Hotel Group has a Sustainable Business Corporate
Department which reports to the Chief People & Sustainable Business. Furthermore, with the aim of
preventing and reducing environmental risks and impacts, and of implementing the Company’s
commitments in this regard, work is coordinated between teams from different areas, both at corporate
level and at business unit and hotel level.
In addition, in the last quarter of the year, the online course on environmental awareness was relaunched
to training employees in environmental aspects and provide them with the skills to incorporate in their
daily routines and tasks and participate in this way in the achievement of the Company’s commitments.
The target of this training was extended to all the employees of the Organization and it was made
compulsory. Since the launch of the training, 2,997 hours have been completed. 
The Company’s environmental management is based on the identification and annual review of the main
environmental impacts it could cause through the environmental risk map. Although there is a specific
process to assess environmental risks, the methodology followed is consistent with the corporate risk
management model. In 2021, the risks that have been identified as the most significant are:
▪The Company’s preparedness to comply with climate regulation in the different regions.
▪The need to implement new technologies to operate in a low-carbon economy.
▪The consequences of European legislation on single-use plastics.
Atmospheric pollution, including noise and light pollution, the consumption of raw materials and the
protection of biodiversity were not significant in our activity after this analysis.
The updated environmental risk map is reviewed and validated by the Risk Management Team, which
adds the risks identified as most critical to the Company’s risk catalogue. The environmental risk map is
also submitted to the Executive Risk Committee for validation and approval. (More information on the
functions of the Executive Risk Committee in the section “Risk Management Governance”).
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In relation to provisions and guarantees to cover environmental risks, it should be noted that NH Hotel
Group makes investments in environmental activities that are valued at cost of acquisition and capitalized
as a higher cost of property, plant and equipment or inventories in the year they are incurred.
Expenses derived from the protection and improvement of the environment are recorded in the income
statement in the year in which they incur, independently of when the associated monetary or financial
flow takes place.
Provisions relating to likely or certain liabilities, ongoing litigation and ongoing damage compensation or
obligations relating to the environment, the amount of which has not been determined, not covered by the
Company’s insurance policies, are recorded at the start of the liability or obligation that determines a
possible compensation or payment.
During 2021 NH Hotel Group has not received any significant fines for environmental non-compliance
from the competent authorities in each region where it operates.
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Environmental certification programme
NH Hotel Group’s hotels are certified under the ISO 14001 environmental management system and ISO
50001 energy efficiency system for accommodation services, restaurants, meetings and events. At the end
of 2021, 47.3% of the hotels in Germany, Spain and Italy have ISO 14001 certification -a total of 96
hotels- and/or ISO 50001 -30 hotels-.
In addition to the ISO certification, some of the Group’s hotels also have other environmental
certifications such as: BREEAM, LEED, Green Key, Hoteles+Verdes. The goal is to have an increasingly
significant volume of hotels with globally recognized environmental certification, specific to the tourist
sector, and approved by the Global Sustainable Tourism Council, the leading body.
In 2021, 3 hotels obtained a sustainability recognition for the first time, giving a total of 161 certified
hotels4 out of the 347 hotels in the portfolio.
46% of the Group’s hotels boast individual environmental
certifications
Environmental certification at the end of 2021
Business Unit
Certification
Consolidated perimeter
Corporate perimeter
BU America
HOTELES +VERDES
5
6
LEED
1
1
GREEN KEY
8
9
BUNE
ISO 14001
27
27
ISO 50001
0
0
BREEAM
1
1
GREEN KEY
40
41
BUSE
ISO 14001
68
69
ISO 50001
30
30
BREEAM
7
7
GREEN KEY
3
4
Total number of certified hotels
190
196
New hotels added to the certification programme in 2021
Hotel
Country
Type of certification
NH Nice
France
Green Key
NH Toulouse Airport
France
Green Key
NH Collection Marseille
France
Green Key
Recognitions and Alliances to favor Environmental Management
As a sign of our environmental commitment, 163 hotels in the portfolio have obtained TripAdvisor’s
Green Leaders awards, with a total of 46% of the Company’s hotels holding this recognition.
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4Some NH Hotel Group hotels hold several certifications, and therefore the final figures correspond only to the
number of hotels. The scope covers all the hotels in the portfolio
During the year, 294 of the Company’s hotels also obtained Booking’s environmental badge and the
entire portfolio is part of the HRS Green Stay initiative.
In September 2021, NH Hotel Group signed an alliance with Bioscore to rate independently the behaviour
of all the hotels in the portfolio on the basis of six pillars (emissions, energy, water, waste, restoration and
social responsibility).
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COMMITMENT TO THE FIGHT AGAINST CLIMATE CHANGE AND
ADVANCING TOWARDS DECARBONIZATION
At NH Hotel Group, the fight against climate change is a fundamental strategic value, and with the aim of
advancing in the definition of its climate strategy, an analysis was carried out during the year to determine
how the Company is doing with respect to the recommendations of the TCFD (Task Force on Climate-
related Financial Disclosures) and what steps should be taken to be aligned with it in 2023.
The Board of Directors of NH Hotel Group is responsible for supervising the NH ROOM4 Sustainable
Business model, defined as one of the pillars of the Company’s strategy.
This supervision and control task is articulated through two of the Committees of the Board of Directors.
On one hand, the Nominations, Remuneration and Corporate Governance Committee is responsible for
monitoring and overseeing compliance with the model and NH Hotel Group’s Social and Environmental
Policy. On the other hand, the Audit and Control Committee is responsible for assessing any matter
relating to risks, which includes environmental and climate risks.
The Chief People and Sustainable Business Officer and the Chief Operations Officer are responsible for
environmental and climate impacts in the Management Committee and validate the Company’s climate
strategy set out in the NH ROOM4 Sustainable Business model. This coordinated function received a new
boost on October 2nd, 2020 when the Chief Operations Officer was appointed as an executive member of
the Board of Directors.
A working group has also been created with members from the areas of Operations, Procurement,
Commercial, Assets, Building, Engineering and Maintenance, and Sustainability. This WG is meant to
draw up and implement the “2030 SBT Commitment Plan” and report on its progress to the Chief
People and Sustainable Business Officer and the Chief Operations Officer.
In 2019 the Company became the first Spanish hotel company to establish emission reduction targets that
have been scientifically validated by the Science Based Targets initiative (SBTi) – the leading alliance
and driving force in the business sector against climate change with the participation of CDP, the UN
Global Compact, World Resources Institute and Worldwide Fund for Nature.
In doing so, NH Hotel Group formalises its commitment to reduce its carbon emissions throughout its
value chain by 20% by 2030, thus avoiding the emission of more than 70,000 metric tons of CO2 into the
atmosphere. Setting this target marks out NH Hotel Group’s roadmap towards
a significant reduction in the carbon footprint of its activity in the coming years, aligned with the goal set
out in the Paris Agreement to limit the increase in global temperature to less than 2ºC, and join the efforts
being made globally towards the transition to a low-carbon economy.
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Climate risks and opportunities
Since 2019, NH Hotel Group has managed the risks deriving from Climate Change as part of the risk
management model, after identifying Climate Change as one of the emerging risks for the Company.
At the same time, the climate risks the Company is exposed to are analyzed annually as part of the
process of updating the environmental risk map, following the methodology in line with the corporate risk
management model (see Risk Management chapter).
In the most recent update of the environmental risk map 2021, submitted to the Executive Risk
Committee for validation, the most significant risks deriving from climate change identified were the
Company’s preparedness to comply with climate regulation in the different regions, the need to
implement new technologies to operate in a low-carbon economy and the consequences of European
regulation of single-use plastics.
This regulatory environment towards a modern economy, efficient in the use of resources and competitive
and carbon-neutral will have an impact for NH Hotel Group both in terms of investments and in
renovation of hotels or acquisition of new hotels. It should be borne in mind that 84% of the portfolio is in
European cities.
The change in weather patterns also has a direct effect on heating and cooling systems, producing
additional costs related to the operation and maintenance of buildings, as well as other costs such as
insulation, the ceiling and maintenance of building exteriors.
Finally, as the Company has been forced to reduce investments in the last two years to ensure business
continuity, the incorporation of new technologies that will allow us to move towards a low-carbon
operating model has slowed down. In the coming years, in order to direct the operation towards this
model, we will return to our commitment to prioritise investments that contribute to this transformation.
The constant analysis of the climate risks we may be exposed to enables us to be alert so that we can turn
them into an opportunity for the Company. We have managed to optimize operational processes and
obtain savings thanks to reduction in energy and water consumption, totaling more than 31 million euros
since 2008. In addition to this good performance in terms of efficiency, the Company’s climate
commitments and the visibility given to all this have enabled NH Hotel Group to position itself as a
sustainable business that respects the environment, thus increasing the value of its brands.
As a result of the analysis of the Company’s alignment to the recommendations of the TCFD, throughout
2022 an exercise will be carried out to improve the current methodology for identifying exposure to
physical and transitional risks and opportunities associated to Climate Change, which will include a
greater level of detail of such risks, as well as medium and long-term time horizons.
Mitigation and adaptation measures
NH Hotel Group’s efforts to combat climate change are part of the “2030 SBT Commitment Plan”
which sets out the levers of action to comply with the goal of reducing its carbon emissions by 20%
throughout the value chain by 2030.
•Control and monitoring – the level on which work is being done to improve data capture and
analysis, both from the activities of the hotels and of their suppliers and seek an alignment of
commitments to reduce emissions in the value chain.
•Energy efficiency – considers all actions that can improve efficiency in the hotel’s energy
consumption.
•Green energy considering both the installation of renewable energy for own consumption and
the purchase of green electricity.
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•Emission offset strategy, with a twofold objective. On one hand, to use offset as an exceptional
alternative in order to comply with the annual targets set and on the other hand give visibility to
the Company’s climate commitment by involving guests in it.
•Carbon analysis in development projects to anticipate the needs of adaptation of new
properties to the climate goal so that it is not compromised.
The Company also has a corporate guideline “Eco-Efficient Hotel Guide” to integrate sustainability and
energy efficiency in the design and construction of new hotels and in renovation. This guide assures that
all the activities of its buildings will take environmental guidelines and the risks of climate change into
account in design and construction in order to minimize and control risks.
Carbon footprint
Total emissions (eq Tn CO2)
Emissions ratio (eq kg CO2/RN)
2021
2020
Difference
(in %)
2021
2020
Difference
(in %)
Scope 1
BU America
4,214
1,963
114.7
7.27
5.39
34.9
BUNE
28,150
18,022
56.2
12.67
8.88
42.7
BUSE
16,493
13,665
20.7
5.39
7.47
-27.8
Total
48,858
33,650
45.2
8.34
7.97
4.6
Scope 2
BU America
9,183
6,192
48.3
15.83
16.99
-6.8
BUNE
34,881
22,164
57.4
15.70
10.92
43.8
BUSE
2,808
1,678
67.3
0.92
0.92
0
Total
46,872
30,034
56.1
8.00
7.11
12.5
Scope 1+2
BU America
13,397
8,155
64.3
23.10
22.38
3.2
BUNE
63,031
40,186
56.8
28.36
19.80
43.2
BUSE
19,301
15,343
25.8
6.31
8.39
-24.8
Total
95,730
63,684
50.3
16.34
15.08
8.4
As most hotels have remained open throughout 2021, total emissions have increased considerably in all
Business Units. However, although occupancy has also increased compared to the previous year, the
increase has not been significant enough to be reflected in a decrease in the ratios, as many hotels have
remained operational but with very low occupancies, especially in the Northern Europe Business Unit.
This recovery in demand has only had an impact on the ratio in the Southern Europe Business Unit where
it has materialised with a decrease in the ratio. 
Following validation of the emission reduction targets by SBTs, NH Hotel Group has estimated following
this methodology, a total Scope 3 emissions of 188,490 t eq CO25 in 2021.
The Company also participates in different forums and projects to promote the fight against climate
change and the reduction of carbon emissions and consumption.
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5 The published scope 3 emissions do not fall within the scope of the audit.
EFFICIENT MANAGEMENT AND RESPONSIBLE CONSUMPTION OF
RESOURCES
GREEN SAVINGS PROJECT 
A project focused both on obtaining savings in the Company’s operating costs, as well as in energy
efficiency, to ensure savings in resources: water, energy and other expenses.
To keep exhaustive and rigorous control of the energy consumption, carbon footprint and water
consumption measures, NH Hotel Group uses the SustainFocus platform, from which the sustainability
strategy indicators are monitored. This is an online system to which almost all the Company’s hotels have
access that permits reporting, control, monitoring and traceability of the indicators and of water and
energy consumption and costs.
Energy efficiency plan
This plan groups together “energy efficiency” projects, considering all those that can improve energy
consumption in the hotels, as well as the associated costs:
▪Changes in equipment, where the replacement involves greater efficiency: light bulbs, minibars,
washing equipment, heating and air-conditioning, boilers, coolers…
▪Investments related to control of installations: building energy management systems, update of
meters, improvements in lighting…
▪Actions on building façades that represent improvements in the envelope and in insulation.
▪Additionally, in 2019 the Company created a new CapEx line aimed at projects where not only
the economic return is sought, but also the environmental return. Some of these projects are the
elimination of fossil fuels and the increase of renewable energy. During 2021, projects that
improve energy efficiency have been implemented, worth 1.58 million euros.
Energy consumption by source (kwh)
Consolidated perimeter
2021
2020
Difference 
(in %)
Natural Gas
231,928,459
158,959,514
45.9
Gas Oil
1,654,765
1,301,329
27.2
LPG
3,276,133
1,885,104
73.8
Propane
797.17
422.21
88.8
BTZ
1,343,329
871.03
54.2
Biomass
344.37
143.80
139.5
Electricity
216,349,575
175,225,547
23.5
Renewable Electricity
134,767,305
106,311,658
26.8
District heating
45,331,191
38,543,552
17.6
District cooling
2,124,436
1,301,324
63.3
Total
503,149,428
378,653,410
32.9
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Energy Consumption
Consolidated perimeter
Energy consumption (kwh)
Energy ratio (kwh/RN)
2021
2020
Difference 
(in %)
2021
2020
Difference 
(in %)
BU America
45,791,931
29,127,942
57.2
78.95
79.93
-1.2
BUNE
265,444,497
199,601,249
33
119.45
98.33
21.5
BUSE
191,913,000
149,924,219
28
62.77
81.98
-23.4
Total
503,149,428
378,653,410
32.9
85.87
89.66
-4.2
As most hotels have remained open for most of 2021, energy consumption has increased in all Business
Units.
The increase in the ratio of the Northern Europe Business Unit compared to the rest of the Business Units
was due to the drastic decrease in hotel activity in the third quarter of 2021 (hotels remained open in some
locations) and therefore maintained their operations with very low occupancy, which contributed to the
increase in the ratio. Furthermore, analysing the degree days recorded, it can be seen that 2021 has been a
year of greater climatic demands than the previous year, especially in the heating season and, although the
increase is generalised in all Business Units, in Northern Europe it is more pronounced in the cold season,
which has also contributed to the increase in the ratio.
Alliance with Abastible
The NH Antofagasta and NH Iquique hotels joined Abastible to design a comprehensive energy
solution with sustainable added value. Abastible is a local Chilean company that provides clean
and environmentally friendly energy. The project provides for the generation of domestic hot
water, pool temperature regulation in the case of NH Antofagasta and heating for terraces,
permitting optimal use of fuel, a reduction in energy costs and a more sustainable operation. The
proposal includes the installation of new boilers in both hotels, which will have a positive effect on
the greenhouse gas emissions associated to these hotels. 
Water management
Since the first Sustainability Plan was defined in 2007, water consumption saving measures have been
implemented, such as the installation of aerators and consumption reduction devices in cisterns, the
installation of novel water recovery and reutilization systems, the efficient procurement of devices such as
dishwasher equipment in kitchens, as well as training and awareness raising in employees and the
redesign of operational guidelines and actions in kitchen and housekeeping. In 2014, progressive
implantation started of showers that reduce the volume of water used by 40% thanks to their savings
technology.
Once again, this year we have worked with Aqueduct, a tool of the World Resources Institute (WRI), that
allows us to identify the areas with the highest risk of water stress worldwide and monitor the properties
we operate in these areas to ensure preventive adoption measures. The result of the analysis is that 29% of
the hotels in NH Hotel Group's portfolio are in areas with high water stress.
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Water withdrawal from supply networks
Consolidated perimeter
Water withdrawal (m3)
Water ratio (m3/RN)
2021
2020
Difference 
(in %)
2021
2020
Difference 
(in %)
BU America
312.521
238.278
31.2
0.539
0.654
-17.6
BUNE
1,148,610
855.204
34.3
0.517
0.421
22.8
BUSE
1,223,971
828.534
47.7
0.403
0.453
-11.1
Total
2,685,102
1,922,016
39.7
0.460
0.455
1.0
Since most hotels have remained open for most of 2021, water consumption has increased in all Business
Units. Particularly noteworthy is the increase in BUSE where the recovery of demand has been faster than
in the rest of the Business Units.
The increase in the ratio of BUNE compared to the rest of the Business Units was due to the drastic
decrease in hotel activity in the third quarter of 2021 (hotels remained open in some locations) and
therefore maintained their operations with very low occupancy, which contributed to the increase in the
ratio.
Water entering hotels for use in kitchens, cleaning, bathrooms, filling swimming pools, etc. is discharged
into municipal sewage networks. Water consumption attributable to losses that could be caused by
evaporation in swimming pools or fountains, irrigation, or cistern tanks and fire water is insignificant.
Waste management and Circular economy
NH Hotel Group has implemented a system of waste separation at the point of origin in all its hotels to
permit recycling. The types of waste separated are paper and cardboard, glass, used oil, packaging
(plastic, cartons, tins, etc.) and organic. This system permits the recovery of material for recycling and
subsequent valuation.
Likewise, NH Hotel Group, in its commitment to mitigate the impact on the environment, studies the
different ways in which the Company's inputs, activities and products affect the environment and the
sustainable development of the business. 
In 2021, NH implemented a monitoring system for hazardous waste such as: contaminated packaging;
paints, varnishes and solvents; contaminated absorbents and rags; aerosols; fluorescent tubes and lamps;
electrical and electronic equipment; and button cells. As well as non-hazardous waste requiring special
treatment: alkaline batteries; toner; and used cooking oil. 
Being the first year of its implementation, this year NH Hotel Group has collected the following
information:
Management of hazardous waste & special treatment waste 2021
Consolidated perimeter
Corporative perimeter
Scope (%)
Hazardous
Waste (t)
Non-hazardous
waste with
special
treatment (t)
Scope (%)
Hazardous
Waste (t)
Non-hazardous
waste with
special
treatment (t)
25
14.59
35.43
23
14.89
51.44
Regarding the management of this waste, NH Hotel Group is subject to the particularities of each country.
Therefore, in some places, as is the case in Spain, the Company collaborates with third parties for the
collection and management of waste. But in other countries, they manage the collection through direct
agreements with the municipal collection services. 
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Hazardous waste is separated according to the legal requisites of each region. Withdrawn furniture and
fittings that are in good condition during refurbishment processes may be given away to employees or
donated to local organizations.
Fight against food waste
NH Hotel Group is aware that due to food waste, it is not only these resources that are wasted but also
others associated to food production or transport. The origin of food wastage is generated in the process
of preparing each of the F&B services.
To minimise the impact of wastage, the hotels apply processes, technical data sheets and preparation
standards in the production chain. These are applied based on a forecast of needs (orders), preparation,
conservation and turnover of all products, also guaranteeing the best quality. 
•Alliance with TooGoodToGo
This year NH Hotel Group has continued its alliance with the TooGoodToGo App to combat
food wastage in its hotels in Spain. In this way, the Company continues to show its commitment
to sustainability by implementing practices that contribute in this case to the utilization of food,
reduction in waste and conservation of the environment.
With TooGoodToGo, every day through the app the Company offers surprise packs with
unconsumed products from its morning buffet that users of the platform can buy at a reduced
price to prevent them from being wasted.
The App has been implemented in 62 hotels in Spain and more will be added as the hotels
reopen. The good results of the initiative ensure that it will gradually be extended to more hotels
and locations.
This year, 23,558 food packs have been saved, which represents more than 23,558 kg of food
that has not been wasted and the equivalent of having saved the emission of 58,895 kg of CO2eq.
Used oil waste for biodiesel
In line with our environmental commitment, all used oil generated in the hotels in Spain is managed
through an authorized manager and used as the raw material to manufacture biodiesel, which will then be
used as a renewable fuel.
Commitment to reduce single-use plastics
Following the directives of the European Union we have replaced our pens made with oxo- biodegradable
material with others made using compostable material (Wheat Straw) and resins. These new pens are in
production and will be used in the hotels at the start of 2022. The Company has extended this action to
countries outside the European Union (e.g. Latin America).
New Amenities
As part of NH Hotel Group’s commitment to improving the impact of its activity on the environment, and
offer our guests the best experience, a new line of amenities has been introduced for all our brands. The
new amenities allow us to eliminate all single-use plastics in our room set-up, replacing them with new
100% recycled and recyclable PET, complemented with a new line of bathroom accessories made using
biodegradable materials (wheat straw) presented in 100% recycled paper packaging (eliminating chemical
dyes or varnishes used in packaging). In addition to this, the  new products do not contain parabens,
silicones, or alcohol; they have not been tested on animals and are EcoLabel certified. 
This project has enabled us to reach the following milestones:
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▪Switching bottles from 50ml to 320ml: elimination of 14 million bottles of plastic per year,
which represents a saving of 45 metric tons of plastic per year, a reduction of 40% in metric tons
of plastic and 364 metric tons of CO2 not emitted.
▪Elimination of 5 million bars of soap, representing a reduction of 70 metric tons of soap.
▪The use of EcoLabel certified products means that all the products included in our amenities that
reach the sea do not harm the environment.
▪New accessories, both the products and their packaging, are made with sustainable materials,
recycled plastic, biodegradable articles, etc.
Although the consumption of raw materials is not identified as a significant aspect for NH Hotel Group in
its analysis of environmental risks, European legislation on single-use plastic does have a relevant impact.
CORK2CORK project
This is a project created with the aim of promoting the circular economy and encouraging recycling, reuse
and other forms of recovery. This project is a pioneering sustainable initiative in the European hotel
sector, which NH Hotel Group has developed together with the leading companies in cork coverings and
stoppers, Amorim.
The aim of the initiative is to recover and recycle used cork stoppers from bottles in its hotels to give
them a new use, by turning them into material for covering or insulation that can be used in the group’s
rooms. This insulating material reduces noise pollution and the needs for artificial climate control in the
rooms, thus improving their energy efficiency.
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DEVELOPMENT OF MORE SUSTAINABLE PRODUCTS
GREEN HOTEL PROJECT
This project seeks to offer value to customers through sustainable actions, focusing on the innovative
attributes that improve brand perception.
As the most noteworthy examples of the project, NH Hotel Group offers EcoFriendly Meeting and Events
and Sustainable Mobility services in its hotels.
EcoFriendly meetings
The Group’s hotels strive to involve customers during their events, offering the “Eco-friendly Meetings”
service and the carbon footprint calculation and offsetting service for the events and meetings held.
The event’s carbon footprint is calculated following an internal procedure based on the GHG protocol and
in the IPCC (Intergovernmental Panel on Climate Change) “Guidelines for preparing national greenhouse
gas inventories”. The calculation of the event’s carbon footprint includes transport and the use of meeting
rooms, as well as the hotel rooms selected.
Sustainable mobility
During guests’ stays and sightseeing trips, the Company offers mobility services such as carsharing or
bicycle hire. Currently there are more than 26 hotels that offer bicycle hire services, as well as charging
points for electric cars installed in 48 hotels.
In 2021, an agreement was signed with a partner that will fit all the hotels in Spain and Portugal with
charging points in line with current standards (semi-fast charging), at competitive service conditions for
the customers of NH Hotel Group. The intention is to extend this model to other countries, where the
demand for charging points is growing and an essential requisite.
Alliance with Volvo and Enel
NH Hotel Group has created an alliance with Volvo and Enel and has installed a charging totem for
electric vehicles next to the NH Plaza Santiago hotel in Chile. For greater impact, it is accessible to both
guests and the public. This is the first Volvo totem to be installed in Chile. The goal of this project is to
place charging points through subsidiaries of Enel in the capital cities where NH Hotel Group is present in
the Americas Business Unit area.
CUSTOMER SATISFACTION WITH SUSTAINABILITY
NH Hotel Group measures customer satisfaction in terms of its sustainability management. This
satisfaction is calculated on the basis of the annual number of opinions and the score of these opinions
collected by the internal Quality Focus tool.
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Top 10 NH Hotel Group hotels rated highest in terms of sustainability by customers
Business Unit
Hotel name
Score (0-10)
BUNE
nhow Rotterdam
8.30
NH Conference Centre Leeuwenhorst
8.16
NH Zandvoort
7.94
BUSE
NH Sants Barcelona
8.71
NH Iruña Park
8.68
NH Collection Santiago
8.66
NH Málaga
8.63
NH Collection Aránzazu
8.61
NH Collection Palacio de Burgos
8.36
NH Schiphol Airport
8.58
The table above shows the 10 hotels with the highest customer ratings. In order to draw it up, we have
used the indicator that relates the number of reviews with the score of the hotel in order to reflect the
reality of the customer's perception.
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OTHER NOTABLE PROJECTS
Bulk products 
NH Hotel Group has launched a project to bulk buy food products such as rice, oil, flour, sugar and salt in
all the hotels in Latin America. By buying food in bulk, the production of packaging and the associated
waste is reduced, as well as emissions associated to transport of these products and food wastage.
The initiative is being carried out in the hotels NH Mendoza Cordillera (Argentina), NH Collection
Medellín (Colombia), NH Cali (Colombia), NH Collection Royal Teleport (Colombia), NH Collection
Royal Hacienda (Colombia), NH Collection Guadalajara Providencia (México), NH Collection Mexico
City Reforma (México), NH Collection Mexico City Centro Histórico (México), NH Collection
Aeropuerto T2 Mexico (México) and NH Collection Plaza Santiago (Chile).
Bottle cap collection for social projects
The hotels belonging to the Americas BU have carried out a project to reduce plastic waste and generate
resources that are converted into health. This initiative involves collecting plastic bottle caps for recycling
to fund treatments and care for children and young people with cancer. The collection is carried out
through containers installed in the hotels and both guests and employees are encouraged to participate.
This has been possible thanks to the collaboration with respected foundations such as Banco de Tapitas,
Fundación Sanar Niños con Cáncer, Fundación Garrahan and Damas de Café.
Sustainable fishing
Although NH Hotel Group does not carry on its activity within any protected natural area, the Company’s
applies different measures and initiatives to preserve and restore biodiversity in the environments where it
operates.
The Company’s hotels promote sustainable fishing through legal compliance with the consumption of
species and responsible procurement of these products.
Urban vegetable gardens
Some NH Hotel Group hotels have space to install urban vegetable gardens. Growing in these areas
enhances the landscape and gastronomic value of dishes while reducing the environmental impact by
reducing the need to transport these products and generates a sense of community among the hotel’s
employees.
NH Collection Royal Medellín (Colombia) takes care of an ecological vegetable garden where aromatic
herbs such as parsley, thyme, mint, rosemary, peppermint, basil, oregano, etc. are grown. These herbs,
which are free from pesticides and have a high nutritional value, are used in the hotel kitchen. This hotel
also cares for the green area around its hotel, favoring the habitat of numerous animal species,
maintaining the connection passageway between natural areas and favoring the reduction in noise and
pollutants. This green area is open to guests to enjoy.
The Hilton Mexico City Airport and NH Collection Royal Hacienda have also added a small vegetable
garden to their exterior garden areas where aromatic plans are grown that are also used in the hotel’s
kitchen.
In Italy, the NH Collection Piazza Carlina and the NH Milano Congress Center also have vegetable
gardens with aromatic plants; and the NH Orio al Serio has another small garden where lettuces and
tomatoes are grown.
In turn, the NH Collection Grand Hotel Convento di Amalfi (Italy), on the Amalfi coast, has a garden in
which aromatic herbs, vegetables and citrus fruits are grown to be used in the kitchen and in the cosmetics
for the hotel’s spa (aloe vera and lavender). Guests can experience this garden through a trail, such as the
meditation trail, which consists of visiting the five terraces it currently features: vegetable garden, rose
terrace, monks’ walk, botanic terrace and relaxation terrace.
Hotels for bees
Conscious of the limited space in cities for biodiversity, their importance in ecosystems and aware of the
critical situation of bees in Europe, the number of hotels that provide a home for bees on their roofs in a
way that is safe for guests has increased. These hotels are: NH Wien City (Austria), NH Collection Wien
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
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Zentrum (Austria), NH Danube City (Austria), NH Vienna Airport (Austria), NH Berlin Alexanderplatz
(Germany), NH Potsdam (Germany) and NH Köln Altstadt (Germany) and NH München Ost Conference
Center (Germany).
Free-range eggs
NH Hotel Group promotes animal welfare, prioritize the use of free-range eggs. This initiative was
implemented in hotels in northern Europe, which currently use free-range eggs in their preparations. In
addition, as part of MINT, the Company has joined in the commitment made by Minor Hotels to obtain
all the eggs consumed in its establishments from free range hens by the end of 2027.
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AWARDS TO NH HOTEL GROUP IN 2021
NH Hotel Group works to consolidate its position as global benchmark in excellence, innovation and
sustainability in the tourism sector. The awards and recognitions obtained in 2021 reflect the commitment
to continue advancing on this road.
AWARDS AND RECOGNITIONS TO HOTELS
BOOKING.COM TRAVELER REVIEW AWARDS 2021  
•Anantara The Marker (Top 9) 
•NH Cancún (winner) 
•NH Capri La Habana (winner) 
•NH Collection Antwerp Centre (Top 9) 
•NH Collection Eindhoven Centre (Top 9) 
•NH Collection Guadalajara Providencia (winner) 
•NH Collection Mérida Paseo Montejo (winner) 
•NH Collection Mexico City Aeropuerto T2 (winner) 
•NH Collection Mexico City Centro Histórico (winner) 
•NH Collection Mexico City Reforma (winner) 
•NH Collection Mexico City Santa Fe (winner) 
•NH Collection Olomouc (Top 9) 
•NH Mexico City Valle Dorado (winner) 
•NH Monterrey La Fe (winner) 
•NH Puebla Centro Histórico (winner) 
•NH Querétaro (winner) 
•NH San Luis Potosí (winner) 
•nhow Amsterdam RAI (Top 9) 
•nhow London (Top 9) 
  
BRITISH AIRWAYS CUSTOMER EXCELLENCE AWARDS 2020  
•NH Collection Barbizon Palace (winner) 
•NH Collection Berlin Friedrichstrasse (winner) 
•NH Collection Grand Hotel Convento di Amalfi (winner) 
•NH Collection Grand Hotel Krasnapolsky (winner) 
•Tivoli Carvoeiro Algarve Resort (winner) 
  
TOURISM SECRETARIAT OF QUINTANA ROO (MEXICO) 
•Certification on health protection and prevention in tourist facilities awarded to NH Cancún
  
CONDÉ NAST JOHANNSENS  
•Anantara Villa Padierna Palace Benhavís Marbella Resort: best hotel with spa  
  
CONDE NAST READERS' CHOICE AWARDS (USA & UK) 
•Anantara The Marker (Top 50 world) 
•Anantara Vilamoura Algarve Resort (Top 15 Europe) 
•NH Collection Barbizon Palace (Top 10 Amsterdam) 
•NH Collection Grand Hotel Krasnapolsky (Top 10 Amsterdam) 
•NH Collection Roma Fori Imperiali (Top 10 Rome) 
•Tivoli Marina Vilamoura Algarve Resort: (Top 20 Europe) 
•Tivoli Palacio de Seteais Sintra (Top 15 Spain and Portugal) 
  
DIAMOND AWARDS AAA (USA) 
•NH Collection Guadalajara Providencia (4 diamonds) 
•NH Collection Mexico City Centro Histórico (3 diamonds) 
  
FORBES TRAVEL GUIDE  
•Anantara New York Palace Budapest 
•Anantara The Marker 
•NH Collection Prague Carlo IV 
  
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INTERNATIONAL TRAVEL AWARDS (ITALY) 
•NH Collection Roma Fori Imperiali: Best 5-star boutique hotel 
  
LA RAZÓN TOURISM AWARDS (SPAIN)
•Collection Firenze Palazzo Gaddi: best international hotel 
  
LOVED BY GUESTS 2021  
•NH  Collection Bogotá Hacienda Royal (winner) 
•NH Collection Bogotá WTC Royal (winner) 
•NH Bariloche Edelweiss (distinction) 
•NH Bogotá Pavillion (distinction) 
•NH Buenos Aires  9 de Julio (distinction) 
•NH Buenos Aires City (distinction) 
•NH Buenos Aires Florida (distinction) 
•NH Buenos Aires Latino (distinction) 
•NH Buenos Aires Tango (distinction) 
•NH Ciudad de Santiago (distinction) 
•NH Collection Buenos Aires Centro Histórico (distinction) 
•NH Collection Buenos Aires Crillon (distinction) 
•NH Collection Buenos Aires Jousten (distinction) 
•NH Collection Buenos Aires Lancaster (distinction) 
•NH Collection Plaza Santiago (distinction) 
•NH Córdoba Urbano (distinction) 
  
LUXURY LIFESTYLE MAGAZINE READERS CHOICE AWARDS (UK) 
•Anantara New York Palace Budapest Hotel (Best hotel in Europe) 
•Anantara Sahara Tozeur Resort & Villas (4th best hotel in Africa) 
•Anantara The Marker (Top 20 hotels in Europe) 
•Anantara Vilamoura Algarve Resort (2nd best hotel in Europe) 
•Anantara Villa Padierna Palace Benhavis Marbella Resort (4th best hotel in Europe) 
•NH Collection Amsterdam Doelen (Top 35 hotels in Europe) 
•NH Collection Barcelona Gran Hotel Calderon (Top 30 hotels in Europe) 
•NH Collection Bogota Teleport Royal (2nd best hotel in South America) 
•NH Collection Buenos Aires Crillon (Top 5 hotels in South America) 
•NH Collection Firenze Palazzo Gaddi (Top 25 hotels in  Europe) 
•NH Collection Grand Hotel Convento di Amalfi (Top 10 hotels in Europe) 
•NH Collection Grand Hotel Krasnapolsky (Top 40 hotels in Europe) 
•NH Collection Guadalajara Providencia (Top 5 hotels in North America) 
•NH Collection Madrid Gran Via (Top 45 hotels in Europe) 
•NH Collection Madrid Suecia (Top 45 hotels in Europe) 
•NH Collection Mexico City Centro Historico (Top 10 hotels in North America) 
•NH Collection New York Madison Avenue (4th best hotel in North America) 
•NH Collection Prague Carlo IV (Top 20 hotels in Europe) 
•NH Collection Santiago Casacostanera (Top 10 hotels in South America) 
•NH Collection Venezia Murano Villa (Top 40 hotels in Europe) 
•nhow Amsterdam RAI (Top 40 hotels in Europe) 
•nhow London (Top 3 best hotels for design in the UK) 
•Tivoli Avenida Liberdade (Top 35 hotels in Europe) 
•Tivoli Palácio de Seteais (Top 30 hotels in Europe) 
  
  
PROVINCIE AWARD 2021 (NETHERLANDS) 
•NH Amsterdam Schiphol Airport: 2nd best hotel for meetings  
  
TATLER TRAVEL GUIDE 2021 
•Tívoli Palacio de Seteais Sintra: best hotel in the world  
  
TRAVEL & HOSPITALITY AWARDS 
•nhow London: luxury hotel of the year  
  
TRIPADVISOR TRAVELER CHOICE AWARDS:
•232 of the Group’s hotels received this accolade in 2021.
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VANITY FAIR (ITALIA) 
•NH Collection Roma Fori Imperiali (Top 20 best hotels with views) 
  
WINE SPECTATOR 
•Anantara Vilamoura Algarve Resort (award for excellence) 
 
SUSTAINABILITY AWARDS
S&P GLOBAL – SUSTAINABILITY RANKING 
NH Hotel Group has obtained the "Bronze Class" recognition for its excellent performance in
sustainability for the second consecutive year. The company has been included in "The Sustainability
Yearbook 2022", published annually by S&P Global, as the third most sustainable company in the world
within the hotel sector. 
  
BLOOMBERG GENDER EQUALITY 2021 
In January 2022 NH Hotel Group was included for the second time in the Bloomberg General Equality
Index 2021 and is the only Spanish hotel company among the 380 corporations included in the index.
EL ECONOMISTA AWARDS
•NH Hotel Group has been recognized for its commitment to gender equality and diversity 
  
RSC HOTELERA AWARDS
•Special Covid Award for NH Response 
  
BUILDING AWARDS 
•NH Collection Copenhaguen finalist in the Sustainability Award category 
  
CERTIFICADO CLEAN POINT  
•NH Puebla Centro Histórico recognized in the awards  
  
CERTIFICADO ECOSAFE BY ECOLAB 
•Hilton Mexico City Airport rewarded for assuring health and safety in its kitchens 
  
HALLBARS SUSTAINABILITY REPORT AWARDS 
•Winner for the Consolidated Statement of Non-Financial Information  2020 
INNOVATION AND EXPERIENCE AWARDS
BOOKING.COM TRAVELER REVIEW AWARDS 2021 (ITALY)
•38 Italian hotels have been winners of these awards  
  
CLEAN HOTEL 
•Distinction awarded to the NH Collection Monterrey San Pedro as a clean point certified by the
Association of Hotels of Nuevo León 
  
DISTINTIVO H 2021 
Awarded to hotels that meet hygiene standards in handling food according to Mexican Standard NMX-
F-605-NORMEX-2018. 
•Hilton Mexico City Airport 
•NH Cancún 
•NH Collection Guadalajara Providencia 
•NH Collection Mérida Paseo Montejo 
•NH Collection Mexico City Aeropuerto T2 
•NH Collection Mexico City Centro Histórico  
•NH Collection Mexico City Reforma  
•NH Collection Mexico City Santa Fe  
•NH Mexico City Valle Dorado  
 
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EXCELLENCE IN COMPLIANCE WITH QUALITY STANDARDS
•Awarded to NH Collection Quito Royal 
  
FITUR AWARDS
•Best company stand in 2021
  
QUALITY INNOVATION AWARDS 
•Mobile Guest Service winner in the category of Innovation in Large Companies
  
COVID-19 RISK ANALYSIS, PREVENTION AND VIGILANCE IN HOTELS   
•Distinction awarded to the NH Collection Monterrey San Pedro
  
SAFE TRAVELS BY WORLD TRAVEL & TOURISM COUNCIL 
•NH Cancún 
•NH Capri La Habana 
•NH Collection Guadalajara Providencia 
•NH Collection Mérida Paseo Montejo 
•NH Collection Mexico CIty Aeropuerto T2 
•NH Collection Mexico City Centro Historico 
•NH Collection Mexico City Reforma 
•NH Collection Monterrey San Pedro 
•NH Mexico City Valle Dorado 
•NH Monterrey La Fe 
•NH Puebla Centro Histórico 
•NH Querétaro 
•NH San Luis Potosí 
  
TRIPADVISOR TRAVELERS CHOICE AWARDS 2021 
•233 company hotels included in the awards
  
GASTRONOMIC AWARDS AND ACCOLADES
BALC (BARILOCHE A LA CARTA) 
•NH Bariloche Efelweiss, best dessert
  
GURMÉ MÁLAGA AWARDS
•99 sushi Bar in Anantara Villa Padierna Palace Marbella, best international restaurant
  
BEST CHEF 2021
•Jacob Jan Boerma – The White Room (NH Collection Grand Hotel Krasnapolsky), Top 6 chefs
in the Netherlands
  
TRAVELLERS´ CHOICE BEST OF THE BEST AWARD 2021 
•VANE Restaurant, TOP 10%best restaurants in the world  
•Vermeer Restaurant, TOP 1% best restaurants in the world
 
TALENT AWARDS AND ACCOLADES  
BAR AWARDS 2020 
▪NH Collection Grand Hotel Convento di Amalfi, Top 10 hotel general managers  
  
PRO-MOTOR AWARDS 2021 
▪NH Amsterdam Zuid, 2nd best hotel for learning
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
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288
PRINCIPLES GOVERNING THE PREPARATION OF THE
CONSOLIDATED STATEMENT OF NON-FINANCIAL
INFORMATION
Reporting frameworks
To prepare the Consolidated Statement of Non-Financial Information, the following global and national
principles and standards have been taken into account:
•Act 11/2018 on Non-Financial and Diversity Reporting, published in Official State Gazette number
314, of December 29th, 2018
•Consolidated Standards for the preparation of Sustainability Reports of the Global Reporting
Initiative (GRI), core option;  In this report, the GRI Standards used correspond to the 2016 version,
except for the following: 207: Taxation (2019), 303: Water and Effluents (2018), 306: Waste (2020)
and 403: Occupational Health and Safety (2018).
•Commitment to the Ten Principles of the UN Global Compact and the Sustainable Development
Goals (SDG).
Balance and comparability
The purpose of the Report is to publish a balanced, accurate and coherent report of the Group’s
performance, linked to the issues relevant to its strategy and to its stakeholders. In this regard, the
comparability of data and information regarding previous years is key as a tool for traceability and
evolution of such information. This Report, as in previous editions, has been drawn up with the
involvement and participation of the heads of business areas and dialogue with each stakeholder group,
making it possible to align the reported information with the relevant aspects for the stakeholders and to
respond to their expectations. This has involved an internal process of gathering and checking information
against indicators and quantitative and qualitative measurement data of the sustainable management of
NH Hotel Group.
Verification of the Consolidated Statement of Non-Financial Information 
The Consolidated Statement of Non-Financial Information has been verified externally by
PricewaterhouseCoopers. The independent review report can be seen in APPENDIX IV to this document.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
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289
Appendix I: Table of Indicators
 
2021
2020
Indicator
PROFILE
Portfolio of hotels
353
361
Number of rooms
55,063
55,371
Number of customers
35 M
33 M
Subsidies*
170 M€
59 M€
Net income (million Euros)
(134)
(437)
Total revenues (million Euros)
834
540
CLIENTS
Customer ratings – NH survey
8.6
8.7
Customer ratings – Online surveys
8.3
8.4
Customer Care Total Contact
24,025
13,851
Number of hotels adapted to special needs
344
349
SUPPLIERS
Total number of suppliers
10,256
11.225
Suppliers signing Code of Conduct
1,756
1.816
Number of Ethical Codes signed with active suppliers
169
71
% of purchases to local suppliers
83%
94%
Total purchase volumen (CapEx + OpEx)
295.9 M€
264.7 M€
ALLIANCES
Contribution to associations
345,940 €
116,528 €
Contribution to sectorial non-profit associations
192,342 €
82,782 €
Contribution to non-profit associations
39,051 €
6,819 €
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
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290
EMPLOYEES
Full Time Employees
10,071
11,112
Indefinite contracts
81%
87%
Average turnover
20.8%
21%
Employees in country other than origin
22%
22%
Women in the workforce
51%
51%
Women in management
44%
44%
Employees under 25 years old
7%
9%
Employees between 25 and 40 years old
41%
44%
Employees over 40 years old
52%
47%
Number of nationalities
133
132
Employees with disabilities
85
89
TRAINING
Hours of training through NH University
74,759
68,902
Total investment in training
0.37 M€
0.23 M€
COMMUNITY
Social Initiatives
55
73
Number of NH volunteers
605
524
Social action investment
81
49
Contribution to non-profit fares
13
14
Contribution to Friend Fare + Employee Fare
131
87,8
Hotels with heart programme: agreements with non-
profits
13
31
Hotels with heart programme: donates night stays
1,006
317
Hotels with heart: hotels involved
14
30
Investment in energy efficiency
1.58 M€
3 M€
% of electric energy consumed by hotels of the
Europe Group
62%
64%
Energy consumption (kWh)
503,149,428
378,935,235
Energy ratio (kWh/RN)
85.87
89.66
Water consumption (m3)
2,685,102
1,922,016
Water ratio (m3/RN)
0,46
0,46
Carbon footprint - CO2 Emmisions (Tn CO2)
95,730
63,684
Carbon footprint -Emmissions ratio of CO2 (kg
CO2/RN)
16.34
15.08
Number of certified hotels
161
157
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
291
Appendix II: Table of contents Act 11/2018 on non-financial reporting and diversity
Below are the non-financial key performance indicators required by Law 11/2018 of 28 December on non-financial reporting and diversity, their relationship
with the indicators of the Global Reporting Initiative (GRI) standard and the pages of this report where the relevant information can be found:
Business Model
Brief description of the Group’s business model,
which will include:
102-2
Activities, brands, products and services
NH Hotel Group Business Model
Model (Sections: "NH Hotel Group
Strategy" and "Key strategies in
2021”)
1. Business environment
2. Organization and structure
3. Markets where it operates
4. Objectives and strategies
5. Main factors and trends that could affect its
future evolution.
102-6
Markets served
Our presence in the world 2021
Policies
A description of the policies the group applies in
relation to these matters, including:
103
Management approach
Risk Management (Sections
“Responsibility Risk Management”
and “Risk Management Model”)
1. Due diligence procedures applied for the
identification, assessment, prevention and
mitigation of significant risks and impacts
2. Verification and control procedures, including
what measures have been adopted.
Results of policies
The results of these policies, including key
indicators of pertinent non-financial results that:
103
Management approach
Appendix I: Table of Indicators
Key Indicators
1. Permit monitoring and evaluation of progress
and
 
2. Favour comparability between companies with
the national, European or international reference
frameworks used for each matter.
Areas Act 11/2018
of December 28th
Contents
GRI standards/
Other related
regulations
GRI description
Section Title
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Risks
The main risks related to these matters associated
to the Group’s activities, including, when
pertinent and proportionate, commercial
relations, products or services that may have
negative effects in these areas and
102-15
Key impacts, risks and opportunities
Risk Management (Section “Risk
categories and identification,
supervision and monitoring
process”)
How the group manages there risks, explaining
the procedures used to detect and assess them
according to the national, European or
international reference frameworks for each
matter.
413-1
Operations with local community
engagement, impact assessments and
development programs
Risk Management (Section “Risk
factors and management and control
measures”)
Information should be included on any impacts
detected, offering a breakdown of them, in
particular with regard to the main risks in the
short, medium and long term.
Environmental
Matters
Environment
1. Detailed information on actual and foreseeable
effects of the company’s activities on the
environment and, as the case may be, health and
safety, environmental assessment or certification
procedures;
103
Management approach
NH ROOM4 Planet (Introduction
and Section "Environmental
certification programmes")
Areas Act 11/2018
of December 28th
Contents
GRI standards/
Other related
regulations
GRI description
Section Title
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Environmental
Matters
2.Los recursos dedicados a la prevención de
riesgos ambientales;
102-11
Precautionary principle or approach
NH ROOM4 Planet (Section
“Environmental risk prevention and
the precautionary principle”)
3.  The application of the precautionary principle,
the quantity of provisions and guarantees for
environmental risks.
Pollution
1.  Measures to prevent, reduce or repair carbon
emissions that seriously affect the environment;
103
305-5
Management approach
Reduction of GHG emissions
NH ROOM4 Planet (Section
“Commitment to the fight against
climate change and progress
towards decarbonization”)
2. Taking into account any form of specific
atmospheric pollution by an activity, including
noise and light pollution.
Non- material
topic
Circular economy and waste prevention and management
Waste: Measure for prevention, recycling, reuse,
other forms of waste recovery and elimination;
103
Management approach for Effluents and
waste
NH ROOM4 Planet (Section
“Waste management and circular
economy”)
Actions to combat food wastage.
103
Management approach for Effluents and
waste
NH ROOM4 Planet Section ("Fight
against food waste“)
Sustainable use of resources
Water consumption and water supply according
to local limitations;
103
303-3
Management approach for Water
Water withdrawal by source
NH ROOM4 Planet (Section
“Sustainable uses of resources”)
Consumption of raw materials  and measures
taken to improve efficiency in their use;6
103
Management approach for Materials
NH ROOM4 Planet (Introduction
and section "Commitment to reduce
single-use plastics “)
Areas Act 11/2018
of December 28th
Contents
GRI standards/
Other related
regulations
GRI description
Section Title
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
6 Raw materials consumption is non-material
Environmental
Matters
Direct and indirect consumption of energy,
measures taken to improve energy efficiency and
the use of renewable energy
103
Management approach for Energy
NH ROOM4 Planet (Sections “Key
environmental indicators”, “Energy
efficiency plan” and “Results for
2021 and interannual reduction”)
302-1
Energy consumption within the
organization
NH ROOM4 Planet (Section
“Sustainable uses of resources”)
302-4
Reduction of energy consumption
NH ROOM4 Planet (Sections
“Sustainable uses of resources” and
“Results for 2021 and interannual
reduction”)
Climate Change
Important elements of greenhouse gas emissions
generated as a result of the company’s activities,
including the use of the goods and services it
produces
103
Management approach for Emissions
NH ROOM4 Planet (Section
“Carbon footprint”)
Measures taken to adapt to the consequences of
climate change;
103
Management approach for Emissions
NH ROOM4 Planet (Section
“Commitment to the fight against
climate change and progress
towards decarbonization”)
305-1
Direct (scope 1) GHG emissions
NH ROOM4 Planet (Section
“Carbon footprint”)
305-2
Indirect GHG emissions from energy
generation (Scope 2)
NH ROOM4 Planet (Section
“Carbon footprint”)
Reduction goals established voluntarily in the
medium and long term to reduce greenhouse gas
emissions and the means implemented to that
end.
103
Enfoque de Gestión de Emisiones
NH ROOM4 Planet (Apartado
“Compromiso en la lucha contra el
cambio climático y avance hacia la
descarbonización”)
Protection of biodiversity
Measures taken to preserve or restore
biodiversity;
Non-material
topic
Impacts caused by the activities or operations on
protected areas.
Areas Act 11/2018
of December 28th
Contents
GRI standards/
Other related
regulations
GRI description
Section Title
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Social and
employee-related
matters
Employment
Total number and distribution of employees by
sex, age, country and professional classification;
103
Management approach for Employment
NH ROOM4 People (Section
“People Strategy”)
102-8
Information on employees and other
workers
NH ROOM4 People (Section “Our
human capital”)
405-1
Diversity of governance bodies and
employees
Corporate governance (Section
"Board and Senior Management
Remuneration")
NH ROOM4 People: Employees
(Section “A team with the same
opportunities”)
Total number and distribution of types of
employment contract
102-8
Information on employees and other
workers
NH ROOM4 People: Employees
(Section “Quality job creation and
talent retention”)
Annual average indefinite contracts, temporary
contracts and part-time contracts by sex, age and
professional classification;
102-8
Information on employees and other
workers
NH ROOM4 People: Employees
(Section “Quality job creation and
talent retention”)
405-1
Diversity of governance bodies and
employees
Corporate governance (Section
"Board and Senior Management
Remuneration")
NH ROOM4 People: Employees
(Section “A team with the same
opportunities”)
Number of contract terminations by sex, age and
professional classification;
401-1
New employee hires and employee
turnover
NH ROOM4 People: Employees
(Section “Turnover and
absenteeism”)
Average remuneration and evolution broken
down by sex, age and professional classification
or equal value;
405-2
Ratio of basic salary and remuneration of
women to men
NH ROOM4 People: Employees
(Section “A team with the same
opportunities”)
Wage gap, remuneration of same jobs or average
for the company
103
Management approach
NH ROOM4 People: Employees
(Section “A team with the same
opportunities”)
405-2
Ratio of basic salary and remuneration of
women to men
Areas Act 11/2018
of December 28th
Contents
GRI standards/
Other related
regulations
GRI description
Section Title
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Social and
employee-related
matters
Average remuneration of directors and
executives, including variable remuneration,
expenses, compensation, payment to long-term
savings plans and any other benefit, broken down
by sex
102-35
Governance: Remuneration policies
Corporate governance (Section
"Board and Senior Management
Remuneration")
405-2
Ratio of basic salary and remuneration of
women to men
NH ROOM4 People: Employees
(Section “A team with the same
opportunities”)
Implementation of work-life balance policies
103
Management approach for Employment
NH ROOM4 People: Employees
(Section “Flexibility and worklife
balance: From "New Way of
Working” to a “Hybrid Model”)
Disabled employees
405-1
Diversity of governance bodies and
employees
NH ROOM4 People: Employees
(Section “Culture of diversity,
equality and inclusion”)
Work organization
Organization of work time
103
Management approach for Employment
NH ROOM4 People: Employees
(Section “Flexibility and worklife
balance: "New Way of Working”)
Number of hours of absenteeism
403-9
Work-related injuries
NH ROOM4 People: Employees
(Section “Turnover and
absenteeism”)
Measures aimed at facilitating work-life balance
and promoting shared exercise of rights and
responsibility by both parents
103
Management approach for Employment
NH ROOM4 People: Employees
(Section “Flexibility and worklife
balance: "New Way of Working”)
Health and Safety
Health and safety at work conditions;
103
Management approach for Health and
Safety at work
NH ROOM4 People: Employees
(Section "Health and well-being at
work")
Occupational injuries, in particular their
frequency and severity
403-9
Work-related injuries
NH ROOM4 People: Employees
(Section "Health and well-being at
work")
Occupational diseases; broken down by sex
403-10
Work-related ill health
NH ROOM4 People: Employees
(Section "Health and well-being at
work")
Areas Act 11/2018
of December 28th
Contents
GRI standards/
Other related
regulations
GRI description
Section Title
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Social and
employee-related
matters
Labour relations
Organization of labour dialogue, including
procedures to inform and consult with employees
and workers and negotiate with them;
103
Management approach for Employer-
worker relations
NH ROOM4 People: Employees
(Section “Social dialogue with
employees”)
Percentage of employees covered by collective
agreement by country;
102-41
Collective bargaining agreements
Balance of collective agreements, particularly
with regard to occupational health and safety
103
Workers representation in formal joint
management –worker health and safety
committees
NH ROOM4 People: Employees
(Section “Social dialogue with
employees”)
Training
Policies implemented in training
103
Management Approach for Training and
Education
NH ROOM4 People: Employees
(Section “NH University Training”)
Total number of training hours by professional
category.
404-1
Average hours of training per year per
employee
NH ROOM4 People: Employees
(Section “NH University Training”)
404-2
Programmes to improve employee skills
and transition assistance programmes
404-3
Percentage of employees receiving regular
performance and career development
appraisals
NH ROOM4 People: Employees
(Section “Talent management”)
Universal accessibility for disabled persons
 
103
Management approach
NH ROOM4 People (Section
“Hotels that are more and more
accessible”)
Areas Act 11/2018
of December 28th
Contents
GRI standards/
Other related
regulations
GRI description
Section Title
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Social and
employee-related
matters
Equality
Measures taken to promote equality of treatment
and opportunity between men and women;
103
Management approach for Diversity and
Equality of opportunities + Non
discrimination
NH ROOM4 People: Employees
(Sections “Culture of diversity,
equality and inclusion”, “A team
with the same opportunities“ and
“Culture of diversity, equality and
inclusion”)
Equality plans (Chapter III of Act 3/2007, of 22
March, for effective equality of men and women),
measures taken to promote employment,
protocols against sexual harassment and on
account of sex, integration and universal
accessibility of disabled persons;
NH ROOM4 People (Section
“Equality Plan”)
The policy against all kind of discrimination and,
as the case may be, diversity management.
NH ROOM4 People: Employees
(Section “Culture of diversity,
equality and inclusion”)
Areas Act 11/2018
of December 28th
Contents
GRI standards/
Other related
regulations
GRI description
Section Title
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Human Rights
related-matters
Human Rights
Application of due diligence procedures in
relation to human rights;
103
Management approach for assessment of
human rights + Freedom of association and
collective bargaining + Child labour +
Forced or compulsory labour
Ethics and Conduct. (Sections
“Protection of Human Rights”,
“Compliance in relation to Human
Rights”, “Initiatives for the
Protection of Human Rights” and
“New developments for the
protection of Human Rights”)
Prevention of risks of breach of human rights
and, as the case may be, measures to mitigate,
manage and repair possible abuse committed;
Ethics and Conduct (Section
“Protection of Human Rights”,
“Compliance in relation to Human
Rights”,“Initiatives for the
Protection of Human Rights” y
“New developments for the
protection of Human Rights”)
Human Rights
related-matters
Reported cases of breach of human rights;
406-1
102-17
Incidents of discrimination and corrective
actions taken
Ethics and Conduct. (Sections
“Protection of Human Rights”,
“Compliance in relation to Human
Rights” and "Human Rights due
diligence”)
Promotion of and compliance with the provisions
of the fundamental treaties of the World Labour
Organization related to respect for freedom of
association and the right to collective bargaining;
Elimination of discrimination in employment and
occupation;
Ethics and Conduct. (Section
“Initiatives for the Protection of
Human Rights”)
Elimination of forced or compulsory labour;
103
Operations and suppliers at significant risk
for incidents of forced or compulsory
labour
Ethics and Conduct. (Section
“Initiatives for the Protection of
Human Rights”)
Effective abolition of child labour.
103
Operations and suppliers at significant risk
for incidents of child labour
Areas Act 11/2018
of December 28th
Contents
GRI standards/
Other related
regulations
GRI description
Section Title
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Corruption and
Bribery related-
matters
Corruption and Bribery
Measures taken to prevent corruption and
bribery;
103
Management approach Anti-corruption
Compliance System (Introduction
and section “New policies approved
in 2021”)
205-2
205-3
Communication and training about anti-
corruption policies and procedures
Ethics and Conduct (Section
“Awareness of and training on
ethics and conduct”)
Measures to fight money laundering.
205-2
205-3
Communication and training about anti-
corruption policies and procedures
Ethics and Conduct (Section
“Awareness of and training on
ethics and conduct”)
Contributions to not-for-profit foundations and
entities.
413-1
Operations with local community
engagement, impact assessments and
development programs
NH ROOM4 Responsible Shared
Success: Sustainable Alliances
(Section "Relationship with
alliances")
Areas Act 11/2018
of December 28th
Contents
GRI standards/
Other related
regulations
GRI description
Section Title
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Society related-
matters
Company’s commitments to sustainable development
Impact of the company’s activity on local
employment and development;
103
Management approach for local
communities
NH ROOM4 People: Community
(Section “Promotion of youth
employment: employability
programs”)
413-1
Operations with local community
engagement, impact assessments and
development programs
Impact of the company’s activity on local
populations and on the territory;
413-1
Operations with local community
engagement, impact assessments and
development programs
NH ROOM4 People: Community
Relations with players in the local communities
and types of dialogue with them;
102-42
102-43
Identifying and selecting stakeholders
Approach to stakeholder engagement
NH ROOM4 Responsible Shared
Success: Sustainable alliances
(Section “Dialogue with
stakeholders”)
413-1
Operations with local community
engagement, impact assessments and
development programs
Associative or sponsorship actions
102-12
External initiatives
NH ROOM4 Responsible Shared
Success: Sustainable Alliances
(Section "Relationship with
alliances")
102-13
Membership of association
Subcontracting and suppliers
Inclusion of social, gender equality and
environmental matters in the procurement policy;
102-9
Supply chain
NH ROOM4 Responsible Shared
Success: Responsible value chain
(Section “Purchasing Policy” and
“Selection of suppliers”)
Areas Act 11/2018
of December 28th
Contents
GRI standards/
Other related
regulations
GRI description
Section Title
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Society related-
matters
Consideration of social and environmental
responsibility in relations with suppliers and
subcontractors;
103
Management approach for Suppliers
NH ROOM4 Responsible Shared
Success: Responsible value chain
204-1
Proportion of expenditure on local
suppliers
308-1
Supplier environmental assessment
414-1
Supplier social assessment
Sistemas de supervisión y auditorías y resultados
de las mismas.
103
Procurement Policies Management
Approach
NH ROOM4 Responsible Shared
Success: Responsible value chain
(Section “Selection of suppliers”)
Consumers
Measures for health and safety of consumers;
103
Management approach for Customer health
and safety
NH ROOM4 Responsible Shared
Success: Customers (Section
“Health and safety”)
Claim systems, complaints received and their
resolution.
103
Management approach for Customer health
and safety
NH ROOM4 Responsible Shared
Success: Customers (Section
“Single Customer Service Centre
Tools”)
Tax information
Profits obtained country by country
Income taxes paid
103
Management approach to tax
NH Hotel Group Business Model
(Section “Tax Information)
Society related-
matters
Public grants received. The total public subsidy,
coming from this exercise constitutes 170 million
euros.
201-4
Financial assistance received from the
government
Ethics and conduct (Section
“Relation with the government and
Policy influence”)
Other relevant
indicators
Corporate governance
Governance
102-18
Governance structure
Corporate governance
102-19
Delegation of authority
102-22
Composition of the highest governance
body and its committees
102-23
Chairman of the highest governance body
102-24
Nomination and selection of the highest
governance body
102-25
Conflicts of interest
Eligibility of business activities with the
European Taxonomy
Regulation (EU)
2020/852 of the
European
Parliament and of
the Council held
on July 18, 2020
and delegated
regulation
European Union Taxonomy
Areas Act 11/2018
of December 28th
Contents
GRI standards/
Other related
regulations
GRI description
Section Title
Note: In addition to the indicators included in the table, additional information can be found in the following indicators: 102-1, 102-3, 102-4, 102-5, 102-7, 102-10, 102-14,
102-16, 102-40, 102-44, 102-45, 102-46, 102-47, 102-48, 102-49, 102-50, 102-51, 102-52, 102-53, 102-54, 102-55, 102-56, 201-2, 207-1, 207-2, 207-4.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Appendix III: Index of GRI standard contents
This report has been drawn up in accordance with GRI standards: Core option.
GRI Standard
Disclosure
Section Title or direct response
GRI 101: Foundation
 
GRI 102: General Disclosures
 
Organizational Profile
 
GRI 102: General
Disclosures
102-1 Name of the organization
NH Hotel Group Business Model
102-2 Activities, brands, products and services
Our presence in the world 2021
NH Hotel Group Business Mode
102-3 Location of headquarters
Back cover
102-4 Location of operations
Our presence in the world 2021
NH Hotel Group Business Model
102-5 Ownership and legal form
Corporate governance and ethical commitment (Section
“Shareholder structure")
102-6  Markets served
Our presence in the world 2021
102-7 Scale of the organization
Our presence in the world 2021
NH Hotel Group Business Model
102-8 Information on employees and other workers
NH ROOM4 People (Section “Our human capital”)
102-9  Supply chain
NH ROOM4 Responsible Shared Success:Responsible Supply
Chain
102-10 Significant changes to the organization and its supply chain
Milestone 2020,NH ROOM4 Responsible Shared
Success:Responsible Supply Chain
102-11  Precautionary Principle or approach
NH ROOM4 Planet (Section “Environmental risk prevention
and the precautionary principle”)
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
102-12 External initiatives
NH ROOM4 Responsible Shared Success: Sustainable
Alliances (Section “Relations with associations”)
NH ROOM4 Planet (Section “Commitment to the fight against
climate change and progress towards decarbonization”)
102-13 Membership in associations
NH ROOM4 Responsible Shared Success: Sustainable
Alliances (Section “Relations with associations)
Strategy
 
GRI 102: General
Disclosures
102-14  Statement from senior decision-maker
Chairman and CEO’S message
102-15  Key impacts, risks, and opportunities
Management risks
Ethics and integrity
GRI 102: General
Disclosures 
102-16 Values, principles, standards, and norms of behavior
Our visión, our culture; Compliance system and
Ethics and conduct
102-17 Mechanisms for advice and concerns about ethics
Compliance system
Governance
 
GRI 102: General
Disclosures  
102-18 Governance structure
Corporate governance
102-19 Delegating authority
Corporate governance
102-22 Chair of the highest governance body
Corporate governance
102-23 Chair of the highest governance body
Corporate governance
102-24 Nominating and selecting the highest governance body
Corporate governance
102-25 Conflicts of interest
Corporate governance
102-35 Remuneration policies
Corporate governance
Stakeholder engagement
 
GRI 102: General
Disclosures 
102-40 List of stakeholders
NH ROOM4 People: Sustainable Alliance (Section “Dialogue
with Stakeholders”)
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
102-41 Collective bargaining agreements
NH ROOM4 People: Team Members (Section “Social dialogue
with employees”)
102-42 Identifying and selecting stakeholders
NH ROOM4 Sustainable Business
NH ROOM4 People: Sustainable Alliances (Section “Dialogue
with stakeholders”)
102-43  Approach to stakeholder engagement
NH ROOM4 Sustainable Business (Introduction and section
“Materiality analisys”)
NH ROOM4 People: Sustainable Alliances (Section “Dialogue
with stakeholders”)
102-44 Key topics and concerns raised
NH ROOM4 Sustainable Business
(Section “Materiality analisys”)
Reporting Practice
 
GRI 102: General
Disclosures  
102-45 Entities included in the consolidated financial statements
About the Non Financial information Statement (Section
“Scope”)
102-46 Defining report content and topic boundaries
Our presence in the world 2021; About the Non Financial
information Statement (Section “Scope”) NH ROOM4
Sustainable Business (Section “Materiality analisys”)
102-47 List of material topics
NH ROOM4 Sustainable Business (Section “Materiality
analisys”)
102-48 Restatements of information
There are no significant restatements of information regarding
previous years
102-49 Changes in reporting
No change in the preparation of the report
102-50 Reporting period
2021
102-51 Date of most recent report
Last report published refers to previous tax year, 2020
102-52 Reporting cycle
About the Consolidated Statement of Non Financial information
102-53  Contact point for questions regarding the report
Back cover
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
102-54 Claims of reporting in accordance with the GRI Standards
Principles governing the preparation of the Consolidated
Statement of Non-Financial
Information
102-55 GRI content index
Appendix III: Index of GRI standards contents
102-56 External assurance
Appendix IV: Independent Assurance Report
NH Hotel Group Material Topics
GRI Standard
Disclosure
Section Title
Sustainable Financial Growth
 
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH Hotel Group's business model (Section "Key strategic
initiatives in 2021")
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 201: Economic Performance
 
201-2 Financial implications and other risks and opportunities arising from climate change
Corporate Governance
NH ROOM4 Planet ("Commitment to fighting climate change
and moving towards decarbonisation" and "Climate risks and
opportunities")
201-4  Financial assistance received from government
Ethics and Conduct (Section "Relations with Governments and
Policy Influence")
Regulatory Environmental
 
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
Post-Covid management of the Company;
Key strategic initiatives in 2021
103-2 The management approach and its components
103-3 Evaluation of the management approach
Recovery Plan
 
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
Post-Covid management of the Company;
Key strategic initiatives in 2021
103-2 The management approach and its components
103-3 Evaluation of the management approach
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Ethical commitment and Transparency
 
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
Compliance system-.Ethics and Conduct
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 207: Tax
 
207-1 Approach to tax
Tax Transparency: Profits and Taxes
207-2 Tax governance, control, and risk management
207-4 Country-by-country reporting
NH Hotel Group complies with the requirements established in
the tax regulations and submits its Country by Country report to
the competent body. For confidentiality reasons, the Company
does not public this information.
Good practices in corporate governance
 
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
Corporate governance
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 205: Anticorrupción
 
205-2  Communication and training about anti-corruption policies and procedures
Compliance System; Ethics and Conduct
205-3 Confirmed cases of corruption and measures taken
Compliance system; Compliance Office
Protection of human and labour rights laborales
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
Ethics and Conduct ("Protection of Human Rights", "Human
Rights Compliance" and "Human Rights Due Diligence")
103-2 The management approach and its components
103-3 Evaluation of the management approach
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
GRI 406: Non-discrimination
406-1 Incidents of discrimination and corrective actions taken
Ethics and Conduct (Section "Human Rights Compliance")
Financial, non-financial and emerging risks management
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
Risk management (Section "Governance of Risk Management")
103-2 The management approach and its components
Risk management (Sections "Governance of risk management",
"Risk management model" and "Risk categories and the process
of identification, supervision and monitoring")
103-3 Evaluation of the management approach
Risk management
Innovation and technology
 
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
Key strategic initiatives in 2021 (Section "5. Transformation
Plan")
103-2 The management approach and its components
103-3 Evaluation of the management approach
Channels of communication and dialogue with stakeholders
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 People: Sustainable Alliances ("Stakeholder
Dialogue" section)
103-2 The management approach and its components
103-3 Evaluation of the management approach
Talento, formación y desarrollo profesional
Talent, training
and professional
development
103-1 Explanation of the material topic and its Boundary
NH ROOM4 People: Employees (Introduction and sections
"People Strategy", "Performance Management", "Talent
Management" and Training: NH University)
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 401: Employment
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
 
401-1  New employee hires and employee turnover
NH ROOM4 People: Employees ("Turnover and absenteeism")
GRI 404: Training and education
404-1 Average hours of training per year per employee
NH ROOM4 People: Empleados (Apartado “Formación NH
University”)
404-2 Programs for upgrading employee skills and transition assistance programs
404-3 Percentage of employees receiving regular performance and career development
reviews
NH ROOM4 People: Empleados (Apartado “Gestión del
Desempeño”)
Culture of equality, diversity and inclusion
 
GRI 103:
Enfoque de
Gestión
103-1 Explanation of the material topic and its Boundary
NH ROOM4 People: Employees ("Culture of Diversity,
Equality and Inclusion", "Equality Plan" and "Equal
Opportunities Team")
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 405: Diversity and equal opportunities
GRI 404:
Diversidad e
igualdad de
oportunidades
405-1 Diversity of governance bodies and employees
Corporate Governance (Section "Board Selection Policy"); NH
ROOM4 People: Employees (Sections "Creating quality jobs
and retaining talent" and "Culture of diversity, equality and
inclusion").
405-2 Ratio of basic salary and remuneration of women to men
Corporate Governance (Section "Remuneration of the Board
and Senior Management")
NH ROOM4 People: Employees (Section "An Equal
Opportunity Team")
Employee engagement and participation
GRI 103:
Enfoque de
Gestión
103-1 Explanation of the material topic and its Boundary
NH ROOM4 People ("Employee Engagement and
Involvement" and "Internal Communication")
103-2 The management approach and its components
103-3 Evaluation of the management approach
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Seguridad, salud y bienestar
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 People ("Health and Well-being at Work”)
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 403: Health and safety at work 
 
403-9 Work-related injuries
NH ROOM4 People ("Health and Well-being at work and
"Turnover and absenteeism")
403-10 Work-related ill health
NH ROOM4 People ("Health and Well-being at Work”)
Corporate volunteering
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 People: Community (Introduction and sections
"NH Response", "Together with Love: Corporate
Volunteering", "Hotels with Heart - HwH", "Promoting Youth
Employment: Employability Programmes" and "Alliances with
Foundations and NGOs").
103-2 The management approach and its components
103-3 Evaluation of the management approach
Positive impact on the local community and culture
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 People: Community (Introduction and sections
"NH Response", "Together with Love: Corporate
Volunteering", "Hotels with Heart - HwH", "Promoting Youth
Employment: Employability Programmes" and "Alliances with
Foundations and NGOs").
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 413: Local communities
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
413-1 Operations with local community engagement, impact assessments, and development
programs
NH ROOM4 Responsible Shared Success: Sustainable
Partnerships (Sections "Stakeholder Dialogue", "Relationship
with Associations")
NH ROOM4 People: Community (Introduction and sections
"NH Response", "Together with Love: Corporate
Volunteering", "Hotels with Heart - HwH", "Promoting Youth
Employment: Employability Programmes" and "Alliances with
Foundations and NGOs").
Promoting youth employment
 
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 People: Community (Section "Promoting Youth
Employment: Employability Programmes")
103-2 The management approach and its components
103-3 Evaluation of the management approach
Sustainable alliances
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 Responsible Shared Success: Sustainable
Alliances
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 204: Procurement practices
204-1  Proportion of spending on local suppliers
NH ROOM4 Responsible Shared Success: Responsible Supply
Chain
GRI 308: Environmental assessment of suppliers
308-1 New suppliers that were screened using environmental criteria
NH ROOM4 Responsible Shared Success: Responsible Supply
Chain (Sections "Purchasing Policy", "Supplier Selection" and
"Supplier Approval Lifecycle at NH Hotel Group", "Supplier
Management" and "Supply Chain Risk Management: Critical
Suppliers"). Supplier Selection" and "Supplier Approval
Lifecycle at NH Hotel Group", "Supplier Management" and
"Supply Chain Risk Management: Critical Suppliers")
GRI 414: Supplier Social Assessment
 
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
414-1  New suppliers that were screened using social criteria
NH ROOM4 Responsible Shared Success: Responsible Supply
Chain (Sections "Purchasing Policy", "Supplier Selection" and
"Supplier Approval Lifecycle at NH Hotel Group", "Supplier
Management" and "Supply Chain Risk Management: Critical
Suppliers"). Supplier Selection" and "Supplier Approval
Lifecycle at NH Hotel Group", "Supplier Management" and
"Supply Chain Risk Management: Critical Suppliers")
Responsible and local value chain
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 Responsible Shared Success: Responsible Supply
Chain ("Supplier Management")
103-2 The management approach and its components
103-3 Evaluation of the management approach
Unique customer experiences
 
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 Responsible Shared Success: Customers (Sections
"NH Experience", "Quality Management System", "Evolution
of Quality Measurement Tools in 2021")
103-2 The management approach and its components
103-3 Evaluation of the management approach
Quality of service and satisfaction
 
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 Responsible Shared Success: Customers (Sections
"Quality Management System", "Single Customer Service
Centre Tools", "Impact on visibility and perception of Quality"
and "Communication with the Customer")
103-2 The management approach and its components
103-3 Evaluation of the management approach
Fostering sustainability among customers
 
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 Responsible Shared Success: Customers
("Responsible Customer" section)
103-2 The management approach and its components
103-3 Evaluation of the management approach
Green energy and energy efficiency
 
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 Planet (Introduction and sections "Energy
Efficiency Plan" and "Environmental Certification Programme"
and "Efficient Management and Responsible Use of
Resources")
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 302: Energy
 
302-1 1 Energy consumption within the organization
NH ROOM4 Planet ("Efficient management and responsible
consumption of resources")
302-4 Reduction of energy consumption
NH ROOM4 Planet ("Efficient management and responsible
consumption of resources")
Responsible water management
 
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 Planet (Introduction and "Water management")
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 303: Water and effluents
 
303-3: Water withdrawal
NH ROOM4 Planet ("Water management")
Fight against climate change
 
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 Planet ("Commitment to the fight against climate
change and progress towards decarbonization")
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 305: Emisions 
GRI 305:
Emisiones
305-1 Direct (Scope 1) GHG emissions
NH ROOM4 Planet (Sections "Commitment to the fight against
climate change and progress towards decarbonization" and
"Measures for mitigation and adaptation)
305-2 Energy indirect (Scope 2) GHG emissions
305-5 Reduction of GHG emissions
Sustainable hotel services
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 Planet ("Green Hotel Project", "Customer
satisfaction with sustainability", "Efficient management and
responsible consumption of resources", "Efficient Management
and Responsible Use of Resources" and "Other outstanding
projects")
103-2 The management approach and its components
103-3 Evaluation of the management approach
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Waste management and circular economy
GRI 103:
Management
Approach
103-1 Explanation of the material topic and its Boundary
NH ROOM4 Planet ("Waste management and circular
economy" and "Commitment to reduce single-use plastics")
103-2 The management approach and its components
103-3 Evaluation of the management approach
Food waste
GRI 103:
Management
Approach
103-1 Explicación del tema material y su Cobertura
NH ROOM4 Planet (Apartado “Lucha contra el desperdicio de
alimentos”)
103-2 The management approach and its components
103-3 Evaluation of the management approach
El consumo de materiales, la contaminación acústica y luminíca y la biodiversidad no representan aspectos ambientales para la Compañía.
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
Appendix IV: Independent Verification Report
CONSOLIDATED  STATEMENT OF NON-FINANCIAL INFORMATION
SUSTAINABLE BUSINESS REPORT 2021
(BACK COVER)
Santa Engracia, 120
28003 - Madrid
T: +34 91 451 97 18
nh-hotels.com
nhhotelgroup.com
ANNUAL REPORT ON DIRECTOR REMUNERATION OF LISTED COMPANIES
A REMUNERATION POLICY OF THE COMPANY FOR THE CURRENT FINANCIAL YEAR
A.1.1 Explain the current director remuneration policy applicable to the year in progress. To the extent that
it is relevant, certain information may be included in relation to the remuneration policy approved by the
General Shareholders’ Meeting, provided that these references are clear, specific and concrete.
Such specific determinations for the current year as the board may have made in accordance with the
contracts signed with the executive directors and with the remuneration policy approved by the General
Shareholders’ Meeting must be described, as regards directors' remuneration both in their capacity as such
and for executive functions carried out.
In any case, the following aspects must be reported, as a minimum:
a) Description of the procedures and company bodies involved in determining, approving and applying the
remuneration policy and its terms and conditions.
b) Indicate and, where applicable, explain whether comparable companies have been taken into account in
order to establish the company's remuneration policy.
c) Information on whether any external advisors took part in this process and, if so, their identity.
d) Procedures set forth in the current remuneration policy for directors in order to apply temporary
exceptions to the policy, conditions under which those exceptions can be used and components that may be
subject to exceptions according to the policy
General Principles and Grounds
The Directors’ Remuneration Policy for NH Hotel Group S.A. (hereinafter referred to as “NH”, the “Company” or
the “Group”) for the three-year period 2021-2023 was approved by Board of Directors at its meeting held on 12
May 2021 and submitted for a binding vote as a separate item on the agenda at the General Shareholders’ Meeting
held on 30 June 2021.
The Remuneration Policy follows in line with the previous policy, including the same principles and concepts of
remuneration, while adjusting its contents to new regulatory developments. It should be noted that NH pre-empted
the new requirements set out in Act 5 of 12 April 2021 amending the redrafted text of the Spanish Capital
Companies Act, and that the aforementioned Remuneration Policy already includes the new provisions introduced
in Article 529 Nineteen of such Act, which relate to the content and procedure for the approval of the directors'
remuneration policy.
The fundamental aim of the Remuneration Policy is to reward the commitment, responsibility and talent of NH’s
directors, always taking into consideration the economic situation, the company’s earnings, the Group’s strategy and
the best market practices.
According to the foregoing, the principles that will govern the Remuneration Policy are as follows:
•Alignment with the investors: The design of the Remuneration Policy is regularly reviewed to ensure its
alignment between achieving profits and creating value for the shareholder.
•Proportionality: The remuneration is in a suitable proportion to the company’s features and business
model.
•Balance: The Directors' remuneration should strike a balance between the different components of
remuneration.
•Suitability: The Remuneration Policy is adapted to the composition of the Board and the amounts are
sufficient to remunerate the directors’ qualifications, their time spent and their responsibility, guaranteeing
their required loyalty and allegiance to the company, but without compromising the members’
independence.
•Non-discrimination: NH’s Remuneration Policy will be respectful of non-discrimination due to gender,
age, culture, religion or race.
•Alignment with strategy: The Directors' remuneration must be consistent with the Group's strategy,
including any elements of remuneration that may be necessary for such purpose. It must also contribute to
the long-term interests and sustainability of the Company.
•Transparency: The information published about the remuneration is in line with the best corporate
governance practices.
Regarding the remuneration items contained in the Remuneration Policy, pursuant to the provisions in Article 42 of
NH’s Articles of Association and Article 36 of the Board of Directors’ Regulations, NH differentiates between the
remuneration policy applicable to the Non-Executive Directors, in which their joint supervisory and decision-
making duties are remunerated, and the policy for the Executive Directors, which rewards the senior management
duties they perform, as shown below:
•Remuneration items for the Non-Executive Directors:
◦A fixed annual amount that depends on the post or posts the directors hold on the Board or on its
committees.
◦Expenses for attending the Board of Directors’ committee meetings. The total annual amount for
this item will vary depending on the number of meetings held by each committee and the director
attending them.
•Remuneration items for the Executive Directors:
◦Fixed remuneration, sufficient for their services and duties.
◦Short- and long-term variable remuneration linked to the company’s results and creating value for
the shareholder.
◦Remuneration in kind.
Description of the procedures and company bodies involved in determining, approving and applying the
remuneration policy and its terms and conditions.
The company’s main bodies involved in determining and approving the Remuneration Policy are as follows:
•The General Shareholders’ Meeting:
According to the Spanish Capital Companies Act, the General Shareholders’ Meeting is competent for
approving the following matters related to the Directors’ remuneration:
◦The Remuneration Policy at least every three years.
◦Possible amendments to the Remuneration Policy in force from time to time.
◦The maximum amount of the annual remuneration payable to all the Directors in their positions as
such.
◦The remuneration system, including the award of shares or stock options or share-linked
remuneration.
◦The Annual Remuneration Report (advisory ballot).
•The Board of Directors:
This is the competent body for proposing the Remuneration Policy to the General Shareholders’ Meeting. The
Board is also responsible for adopting decisions related to the directors’ remuneration within the scope of the
Articles of Association and the Remuneration Policy.
Moreover, the Board of Directors determines the basic terms and conditions for the contracts, including the
remuneration for the executives that directly report to the Board or any of its members.
The Board of Directors is informed of all the actions performed by the Appointment, Remuneration and Corporate
Governance Committee, as explained below, providing it with the relevant documents in order to be informed of
such actions to perform its duties.
As a precautionary measure, in order to avoid any conflict of interests, at the Board’s meetings that deal with
proposals related to the specific remuneration of the Directors, the latter may not be present nor take part in the
deliberations or decision-making process.
•The Appointment, Remuneration and Corporate Governance Committee (hereinafter referred to by its
initials in Spanish “ARCGC”):
This is the main body for determining and applying the Remuneration Policy. In this respect, the ARCGC is
competent to propose the Directors’ Remuneration Policy and the remuneration for those who perform senior
management duties directly reporting to the Board, Executive Committees or Executive Directors, and the
individual remuneration and other contractual terms and conditions for the Executive Directors, ensuring such terms
and conditions are observed.
Specifically, the ARCGC performs the following duties:
◦Determining the Policy:
▪It develops the contents of the Directors’ Remuneration Policy and proposes its final
approval to the Board of Directors.
▪It proposes to the Board of Directors the allotment, among the different items, of the
maximum remuneration amount approved by the General Shareholders’ Meeting for the
Directors in their positions as such.
▪It determines and proposes to the Board of Directors the amount and, if need be, the
adjustment of the Executive Directors’ fixed salary.
◦Application of the Policy
▪Every year it proposes to the Board of Directors the objectives for the Annual Variable
Remuneration and the relevant cycle for the multi-annual variable remuneration
applicable to the Executive Directors.
▪It assesses achievement of the objectives after the end of the measurement period for the
variable remuneration and proposes to the Board of Directors the amount or number of
shares to be received by the Executive Directors.
◦Review of the Policy
▪It reviews the amount of the various remuneration components for the Directors in their
positions as such; bearing in mind market practices and submits its conclusions to the
Board of Directors.
▪It reviews the structure and level of the Executive Directors’ remuneration to ensure it is
competitive.
◦Transparency of the Policy
▪The ARCGC decides on the contents of the Annual Directors’ Remuneration Report and
proposes it to the Board of Directors for the final approval thereof.
For the current financial year (2022), it is estimated that the Committee will hold 4 meetings; however, as many
meetings as deemed necessary may be summoned apart from those initially planned. Up to the time this Report was
approved, the ARCGC has discussed the following matters, among others:
◦Approval of the objectives linked to the Executive Directors’ annual variable remuneration for
2022.
◦Proposal and approval of this Report.
◦Approval of the settlement of the third long-term variable remuneration cycle for the accrual
period from 1 January 2019, which ended on 31 December 2021.
◦Proposal and approval of the launch of a new long-term incentive plan to begin retroactively from
1 January 2021.
◦Proposal and approval of the launch of a biennial long-term incentive for the Executive Directors
in 2022.
◦Assessment and approval of the Executive Directors’ annual variable remuneration based on the
results achieved in 2021.
◦Proposal and approval of an extraordinary bonus for one of the members of the Board as
compensation for the high level of dedication during the last financial year.
◦
Information on whether any external advisors took part in this process and, if so, their identity details.
Willis Towers Watson (WTW) regularly provides advice to the ARCGC on the following matters:
•Drawing up this Annual Directors’ Remuneration Report.
•Study of the senior executives’ salaries.
Procedures set out in the existing directors' remuneration policy for applying temporary exceptions to the policy,
conditions under which such exceptions may be invoked and components that may be subject to exception under the
policy.
The Remuneration Policy does not include any procedure for temporary exceptions to the Remuneration Policy.
A.1.2 Relative importance of variable remuneration items vis-à-vis fixed remuneration (remuneration mix)
and the criteria and objectives taken into consideration in their determination and to ensure an appropriate
balance between the fixed and variable components of the remuneration. In particular, indicate the actions
taken by the company in relation to the remuneration system to reduce exposure to excessive risks and to
align it with the long-term objectives, values and interests of the company, which will include, as the case may
be, mention of the measures taken to ensure that the long-term results of the company are taken into account
in the remuneration policy, the measures adopted in relation to those categories of personnel whose
professional activities have a material impact on the risk profile of the company and measures in place to
avoid conflicts of interest.
Furthermore, indicate whether the company has established any period for the accrual or vesting of certain
variable remuneration items, in cash, shares or other financial instruments, any deferral period in the
payment of amounts or delivery of accrued and vested financial instruments, or whether any clause has been
agreed reducing the deferred remuneration not yet vested or obliging the director to return remuneration
received, when such remuneration has been based on figures that have since been clearly shown to be
inaccurate.
The remuneration mix:
The Non-Executive Directors receive remuneration based on the best corporate governance practices. Such
remuneration is only composed of a fixed amount and attendance expenses, with no amount being payable
whatsoever for variable remuneration.
However, the total remuneration of the Executive Directors (CEO and COO) is mainly composed of (i) fixed
remuneration, (ii) annual variable remuneration and (iii) multi-annual variable remuneration.
In this respect, the percentage that the ordinary (annual and multi-annual) variable remuneration represents of the
total remuneration in 2022, in a situation in which 100% of the objectives are achieved (target scenario), is
approximately:
•CEO: 62% (target scenario) - 66% (maximum scenario).
•COO: 53% (target scenario) - 57% (maximum scenario).
Measures adopted to adapt the Remuneration Policy to the company’s long-term goals, values and interests.
Reference to the measures adopted to guarantee that the long-term results of the company are taken into
account in the Remuneration Policy
The measures adopted by the company related to the remuneration system to reduce exposure to excessive risks and
to adapt it to the company’s long-term objectives, values and interests are as follows:
a) Balance in the total remuneration:
The remuneration package of the Executive Directors includes short- and long-term variable parts, both parts being
balanced. In this respect, the relative weight of the long-term variable remuneration, in annual terms, is equivalent
to that of the short-term variable remuneration.
b) Formulating the variable remuneration objectives:
The variable remuneration takes into account the financial quantitative objectives included in the Group’s strategic
plan; hence contributing to creating a business model that promotes balanced and sustainable development. In this
sense, part of the annual variable remuneration depends on specific objectives related to the Company's progress in
terms of sustainability.
On an annual basis, the ARCGC analyses the components of the short-term variable remuneration that it submits for
the final approval by the Board of Directors. The variable components of the remuneration are designed with
sufficient flexibility so that no amount whatsoever is paid if the minimum objectives are not achieved.
In addition, in order for short-term or long-term variable remuneration to accrue, the Group's recurring Net Profit
must be positive. If this is not the case, no remuneration shall be payable.
Regarding the multi-annual variable remuneration, it is ensured that the evaluation process is based on the
company’s long-term sustainable results and it may be adjusted depending on the company’s economic cycle.
Actions carried out by the company to reduce exposure to excessive risks and avoid conflicts of interest and
clawback clauses that reduce the deferred remuneration or oblige the director to reimburse the
remuneration received.
a) Clawback clauses:
The Long-Term Incentive Plan 2022-2026, referred to as the “Performance Cash Plan”, which the Company is
currently implementing, will include clawback clauses in line with market standards and the recommendations of
proxy advisors and institutional investors. It includes clawback clauses in line with those included in the
Performance Shares Plan 2017-2022 as described in the Remuneration Policy.
b) Additional requirements for holding shares:
The Executive Directors must hold shares related to their multi-annual variable remuneration for a value equivalent
to at least one year of their fixed remuneration and, when this obligation is fulfilled, the price is determined as the
share price on the date the shares were acquired.
c) Minimum period for holding the shares:
However, the Performance Shares Plan 2017-2022 specifies a minimum retention period for the assigned shares of
at least one year for the Executive Directors and Executive Committee.
The new Long-Term Incentive Plan 2022-2026 is granted and will be paid in cash, so no share retention periods will
be included.
d) Measures to avoid conflicts of interest:
At the Board’s meetings that deal with proposals related to the specific remuneration of the Executive Directors, the
latter may not be present or take part in the deliberations or decision-making process.
Regarding measures to avoid conflicts of interest by the directors, according to the Spanish Capital Companies Act,
Articles 29-33 of the Board of Directors’ Regulations provide the obligations of the directors regarding their duties
of diligence, faithfulness, secrecy, loyalty and prohibition of competition.
Clauses to reduce deferred remuneration not yet vested or requiring the director to repay remuneration
received, where such remuneration has been based on information that is subsequently clearly proven to be
inaccurate.
Should certain circumstances arise that show, even a posteriori, that objectives have not been met, the Board, at the
proposal of the ARCGC, may reclaim some or all of the long-term incentives already paid. These clauses are
applicable to all Beneficiaries for a term of two years from the end of the measurement period of each plan cycle.
Specifically, and among other circumstances, the incentive paid may be required to be returned in the following
cases:
i.Reformulating the Company’s financial statements without being based on changes in the applicable
accounting standards or interpretations.
ii.Sanctions against the Beneficiary for serious breaches of the code of conduct and other applicable internal
regulations.
iii.Where the settlement and payment of the Incentive has taken place in whole or in part on the basis of
information that is subsequently proven to be clearly false or seriously inaccurate.
In addition, the ARCGC may propose to the Board of Directors adjustments of the elements, criteria, thresholds and
limits of the annual or multi-annual variable remuneration, under exceptional circumstances caused by extraordinary
internal or external factors or events. The details and justification for such adjustments would be included in the
relevant Annual Directors’ Remuneration Report.
A.1.3 Amount and nature of fixed components that are due to be accrued during the year by directors in
their capacity as such.
The maximum amount of the remuneration that could be paid every year by the Company to all its Directors, in
their positions as such is €800,000, which was approved by the Ordinary General Shareholders’ Meeting held on 30
June 2021.
The remuneration system for the Non-Executive Directors for their supervisory and joint decision-making duties, as
specified above in this Report, consists of an annual fixed amount and expenses for attending the meetings of the
Board of Directors and its committees.
In this respect, the maximum planned amounts for the aforementioned items in 2022 will be as follows:
•Annual fixed amount:
–Chairperson of the Board of Directors: €200,000. No amount will be payable for expenses to attend the
meetings of the Board or the Committees.
–Chairpersons of the Auditing Committee and/or the ARCGC: €90,000. No amount will be payable for
expenses to attend the committee meetings that they chair.
–The other members of the Board of Directors: €50,000 for each director.
•Attendance expenses:
–Expenses for attending the Audit and Supervisory Committee Meetings: €1,000.
–Expenses for attending the ARCGC Meetings: €1,000.
Nevertheless, the Proprietary Directors representing the shareholder, Minor International PLC, have waived
payment of the aforementioned remuneration.
The amounts payable to the Non-Executive Directors may vary from year to year within the maximum amounts
approved by the General Shareholders’ Meeting with the prior approval of the Board of Directors.
Moreover, the Executive Directors will not be entitled to receive the aforementioned remuneration.
A.1.4 Amount and nature of fixed components that are due to be accrued during the year for the
performance of senior management functions of executive directors.
According to the Articles of Association, the Executive Directors are entitled to be paid remuneration for the
executive duties they perform, apart from their duties as Directors within the scope of their labour or commercial
relationship with the Company. Such remuneration includes both their executive duties and their duties as Director.
The amount of the aforementioned fixed remuneration planned for each of the Executive Directors in 2022 is
€700,000 for the CEO and €400,000 for the COO.
A.1.5 Amount and nature of any component of remuneration in kind that will accrue during the year,
including, but not limited to, insurance premiums paid in favour of the director.
The Directors do not receive any remuneration in kind for being members of the Board of Directors.
The Executive Directors are beneficiaries of a health care insurance policy for them and their first-degree relatives,
a life and accident insurance policy and a company car. It is estimated that the cost for this remuneration in 2022
will amount to €59,000 for the CEO and €9.000 for the COO. However, the final amount could vary depending on
the changes taking place in the prices or premiums of the aforementioned remuneration.
A.1.6 Amount and nature of variable components, differentiating between those established in the short and
long terms. Financial and non-financial, including social, environmental and climate change parameters
selected to determine variable remuneration for the current year, explaining the extent to which these
parameters are related to performance, both of the director and of the company, and to its risk profile, and
the methodology, necessary period and techniques envisaged to be able to determine the effective degree of
compliance, at the end of the year, with the parameters used in the design of the variable remuneration,
explaining the criteria and factors applied in regard to the time required and methods of verifying that the
performance or any other conditions linked to the accrual and vesting of each component of variable
remuneration have effectively been met.
Indicate the range, in monetary terms, of the different variable components according to the degree of
fulfilment of the objectives and parameters established, and whether any maximum monetary amounts exist
in absolute terms.
The Executive Directors are the only members of the Board of Directors that are entitled to be paid variable
remuneration. The Executive Directors’ variable remuneration is structured as additional and supplementary to their
fixed remuneration and consists of a short-term annual variable and a long-term variable.
The main features of the variable remuneration components for the Executive Directors are described below:
1. ANNUAL VARIABLE REMUNERATION
The short-term variable remuneration is linked to achieving the corporate objectives determined by the ARCGC and
approved by the Board of Directors at the beginning of each financial year.
The functioning of the annual variable remuneration for NH’s Executive Directors is the same as for the company’s
other employees. It is determined based on the Management by Objectives Programme (MBO) for the following
purposes:
a.To compensate performance, bearing in mind the achievement of the company’s quantitative objectives.
b.To link the achievement of the annual objectives set by the company to its medium- and long-term
strategy.
c.To align the individual objectives with those of the company.
The ARCGC approved the following objectives with their corresponding weightings for the financial year 2022:
CEO:
a.50% Corporate Objectives: Group EBITDA
b.10% Performance assessment.
c.40% of strategic indicators related to the position.
COO:
a.50% Corporate Objectives: Group EBITDA
b.10% Performance assessment.
c.40% of strategic indicators related to the position.
The functioning of each of the aforementioned objectives is described below, along with the specified scales of
achievement:
a.Group EBITDA: The target initially set for Group recurrent EBITDA is compared with actual Group
EBITDA, with the following payout levels established based on the scale of achievement:
•If the level of achievement of the Group’s recurrent EBITDA target is lower than 90%, no amount
whatsoever is payable as annual variable remuneration.
•If the level of achievement of the Group's recurrent EBITDA target is between 90% and 100%,
100% of the target annual variable remuneration will be paid.
•If the level of achievement of the Group’s recurrent EBITDA target is 120% or higher, a
maximum of 120% of the target annual variable remuneration is payable.
When the achievement level of the target is between 100% and 120%, the payout is calculated by
linear interpolation.
b.Performance assessment: The performance assessment system for the Executive Directors has the same
structure as for NH’s other employees.
In order to promote the Company’s sustainability, by evaluating the system and procedures apart from the
results obtained, the performance evaluation is included within the annual variable remuneration
An overall assessment will be conducted based on the evaluation of the eight skills, which will be
equivalent to a percentage that the target is achieved, according to the following scheme:
Performance will be evaluated according to the following scale made up of five levels: Underperforming,
Needs Improvement, Well Done, Very Good, and Outstanding. Each one of the levels will be equivalent to
a percentage of achievement of the objective following the following scheme
–“Underperforming”. Equivalent to 0% achievement.
–“Needs Improvement”. Equivalent to 50% achievement.
–“Well Done”. Equivalent to 100% achievement.
–“Very Good”. Equivalent to 125% achievement.
–“Outstanding”. Equivalent to 200% achievement.
c.Individual Objectives (indicators related to the post): Maximum achievement is set for the rest of the
objectives, which could imply up to 125% of the payment level for this objective.
The ARCGC determines the specific amount payable depending on the achievement level of the targets.
In addition, in order to guarantee that the annual variable remuneration is aligned with the company’s results, there
is a key objective based on the Group’s Net Recurrent Profit. In this respect, in order to accrue annual variable
remuneration, the Group's recurring Net Profit must be positive. If this is not the case, no remuneration shall be
payable.
The target annual variable remuneration is set at 65% of the CEO’s fixed remuneration (€455,000) and 45% of the
COO’s fixed remuneration (€180,000), providing 100% of the objectives set by the Board of Directors are achieved.
The maximum amount the Executive Directors can reach, if the maximum score is obtained in the performance
assessment and an extraordinary percentage is obtained in their individual objectives is 130% for both directors,
equivalent to €591.500 for the CEO and €234.000 for the COO.
If the aforementioned minimum targets are not achieved, the Executive Directors will not be paid any amount
whatsoever as variable remuneration.
In order to calculate the amount of the annual variable remuneration, the ARCGC will first and foremost consider
the individual level of achievement and weighting of each of the targets and subsequently the level of overall
achievement of the targets as a whole, along with the key objectives for the Group’s Net Recurrent Profit. This
assessment will be conducted based on the results audited by the company’s external auditor. Both for determining
the objectives and assessment of their being achieved, the Committee also takes into consideration any associated
risk and can rely on the support of the Audit and Supervisory Committee.
In this respect, any positive or negative economic impact caused by extraordinary events that could distort the
findings of the assessment are disregarded and the quality of the long-term results and any associated risk in the
proposal for annual variable remuneration is taken into consideration.
The annual variable remuneration is fully paid in cash, providing the objectives set for such purpose are achieved.
This remuneration will not be paid until the ARCGC has carried out the aforementioned actions in the first quarter
of the year.
2. LONG-TERM INCENTIVES PLANS
- Long Term Incentive Plan 2022-2027-
The Company plans to implement the Long-Term Incentive Plan 2022-2027 ("Performance Cash Plan") in 2022.
This plan grants a cash amount to be paid out if the targets set in this respect are met. The Plan has a term of five
years, divided into three cycles of three years each one:
a.First cycle 2022-2024 to be paid in 2025.
b.Second cycle 2023-2025 to be paid in 2026.
c.Third cycle 2024-2026 to be paid in 2027.
Before the start of each of the cycles, the Board of Directors is authorised to decide on its effective implementation
depending on the Group’s economic situation at the time.
The main features of the first cycle of the Plan applicable to the Executive Directors are set out below:
Purpose: To reward the achievement of NH's long-term strategic goals and the creation of sustainable shareholder
value.
Amount: The target incentive in the first cycle is set at 65% of the CEO’s fixed remuneration (€455,000) and 45%
of the COO’s fixed remuneration (€180,000), providing 100% of the objectives set by the Board of Directors are
achieved.
The maximum amount of the incentive can be up to 120% of the target amount, i.e. 78% of the fixed remuneration
for the CEO (€546,000) and 54% of the fixed remuneration for the COO (€216,000).
Performance period: Years 2022, 2023 and 2024.
Objectives: 100% of the incentive will be linked to the Group's recurring EBITDA for the financial years 2022,
2023 and 2024. However, the Group's recurring Net Profit must be positive in each of the aforementioned years in
order to accrue the full incentive. If not, the portion of the target incentive linked to the year in which the recurring
Net Profit target is not met will be forfeited.
Performance Scale: The incentive for the first cycle 2022-2024 is determined as follows:
•If the level of achievement of the Group’s recurrent EBITDA target is lower than 90%, no amount
whatsoever is payable for the long-term incentive.
•If the level of achievement of the Group's recurring EBITDA target is between 90% and 100%, 100% of
the long-term incentive will be paid.
•If the level of achievement of the Group’s recurrent EBITDA target is 120% or higher, a maximum of
120% of the long-term incentive is payable.
When the achievement level of the objective is between 100% and 120%, the level of achievement of the Group’s
recurrent EBITDA is calculated by linear interpolation.
Functioning: the ARCGC will consider the level of achievement of the recurring EBITDA target based on the
results audited by the Company's external auditor in each of the cycles included in the performance period. Both for
determining the targets and assessment of their being achieved, the Committee also takes into consideration any
associated risk and can rely on the support of the Audit and Supervisory Committee.
In this respect, any positive or negative economic impact caused by extraordinary events that could distort the
findings of the assessment are disregarded and the quality of the long-term results and any associated risk in the
proposal for incentive to be paid is taken into consideration.
The incentive for the first cycle 2022-2024 will be fully paid in cash, providing that the objectives set for such
purpose are achieved. This remuneration will not be paid until the ARCGC has carried out the aforementioned
actions in the first quarter of the year 2025.
- Long Term Incentive Plan 2022-2023-
This biennial long-term incentive would have the following general and specific features:
Purpose: To adapt the remuneration package of the Company's executives to incentivise the extra effort they are
making to recover NH's business volume and results within the economic context of the COVID-19 pandemic.
Amount: The target in the biennial long-term incentive is set at 65% of the CEO’s fixed remuneration (€455,000)
and 45% of the COO’s fixed remuneration (€180,000), providing 100% of the objectives set by the Board of
Directors are achieved.
Performance period: Years 2022 and 2023.
Objectives: 100% of the biennial long-term incentive will be linked to the Group's recurring EBITDA for the
financial year 2022. However, for this remuneration to accrue, the Group's recurring Net Profit must be positive. If
this is not the case, no remuneration shall be payable.
Performance scale: The biennial long-term incentive is determined as follows:
•If the level of achievement of the Group’s recurrent EBITDA target is lower than 90%, no amount
whatsoever is payable as biennial long-term incentive.
•If the level of achievement of the Group's recurring EBITDA target is between 90% and 100%, 100% of
the target biennial long-term incentive will be paid.
•If the level of achievement of the Group’s recurrent EBITDA target is 120% or higher, a maximum of
120% of the target biennial long-term incentive is payable.
When the achievement level of the target is between 100% and 120%, the level of achievement of the
Group’s recurrent EBITDA is calculated by linear interpolation.
Functioning: the ARCGC will consider the level of achievement of the recurring EBITDA target based on the
results audited by the Company's external auditor. Both for determining the targets and assessment of their being
achieved, the Committee also takes into consideration any associated risk and can rely on the support of the Audit
and Supervisory Committee.
In this respect, any positive or negative economic impact caused by extraordinary events that could distort the
findings of the assessment are disregarded and the quality of the long-term results and any associated risk in the
proposal for annual variable remuneration is taken into consideration.
The biennial long-term incentive is fully paid in cash, providing the targets set for such purpose are achieved. This
remuneration will not be paid until the ARCGC has carried out the aforementioned actions in the first quarter of the
year 2023.
In any case, the sum of the long-term incentive payments in annualised terms shall not exceed the maximum
stipulated in the current Remuneration Policy.
A.1.7 Main characteristics of long-term savings schemes. Among other information, indicate the
contingencies covered by the scheme, whether it is a defined contribution or a defined benefit scheme, the
annual contribution that has to be made to defined contribution schemes, the benefits to which directors are
entitled in the case of defined benefit schemes, the vesting conditions of the economic rights of directors and
their compatibility with any other type of payment or indemnification for early termination or dismissal, or
deriving from the termination of the contractual relationship, in the terms provided, between the company
and the director.
Indicate whether the accrual or vesting of any of the long-term savings plans is linked to the attainment of
certain objectives or parameters relating to the director's short- or long-term performance.
The company does not plan to undertake any obligation or commitment whatsoever with the directors in 2022
related to pensions, retirement or similar items.
A.1.8 Any type of payment or indemnification for early termination or dismissal, or deriving from the
termination of the contractual relationship, in the terms provided, between the company and the director,
whether at the company's or the director's initiative, as well as any type of agreement reached, such as
exclusivity, post-contractual noncompetition, minimum contract term or loyalty, that entitles the director to
any kind of remuneration.
The directors of the company, in their positions as such, are not entitled to any severance pay or compensation in the
event of dismissal or resignation.
The terms and conditions included in the Executive Directors’ contracts in this respect are described below:
■CEO: Under no circumstances will the CEO be entitled to any severance pay due to resignation or
termination of his commercial relationship. However, the terms and conditions regulating his suspended
labour relationship stipulate that the period of time in which the Executive Director holds his commercial
relationship must be acknowledged as seniority for the purpose of possible severance pay due to
termination of such labour relationship.
In this respect, once the commercial relationship has been terminated, the labour relationship that was in
force between the Company and the Executive Director will become valid again until he takes up his new
position, unless gross and wilful breach of contract is ruled by the courts. If, at the time of termination of
the commercial relationship and, apart from the aforementioned exception, the company refuses to reinstate
the Executive Director in his previous labour relationship, this fact will be considered unfair dismissal. In
such case, the Executive Director will be entitled to the relevant severance pay according to applicable
labour regulations. In order to calculate the severance pay, the compensation basis will be determined
according to the full salary paid and received thereby over the twelve months prior to the termination
including, if any, those paid and received in his position as Executive Director.
If the termination of the labour relationship is due to serious and wilful breach of the Executive Director’s
essential obligations and this is ruled by the competent court, all rights to receive any kind of severance
pay will be deemed null and void.
■COO: The COO is not entitled to receive any severance pay whatsoever if the Company decides to
terminate his contract by virtue of a resolution adopted by the General Shareholders’ Meeting or Board of
Directors, which implies the COO being dismissed from his post as Executive Director, regardless of the
fact his seniority in the position is acknowledged for all purposes (even for the purpose of severance pay
that could be implied in the event of termination) in the previous labour relationship between the parties,
which will be resumed after the aforementioned termination of the commercial relationship.
If the Company refuses to reinstate the COO in his previous labour relationship, the COO will be entitled
to severance pay according to the applicable labour regulations and his acknowledged seniority, the
Company undertaking to pay him severance pay at least equivalent to one year of his fixed salary and the
last variable remuneration he was paid. However, if the termination of the commercial relationship
between the parties is due to serious and wilful breach of the Executive Director’s essential obligations and
this is ruled by the competent court, all rights to receive any kind of severance pay will be deemed null and
void.
In order to calculate the severance pay that could be received by the COO in the event of termination of his
ordinary labour relationship, the basis for the severance pay will be calculated regarding the whole
remuneration payable and received thereby in the twelve months prior to such termination, even if it were
payable by virtue of a commercial relationship.
A.1.9 Indicate the conditions that the contracts of executive directors performing senior management
functions should contain. Among other things, information must be provided on the duration, limits on
amounts of indemnification, minimum contract term clauses, notice periods and payment in lieu of these
notice periods, and any other clauses relating to signing bonuses, as well as compensation or golden
parachute clauses for early termination of the contractual relationship between the company and the
executive director. Include, among others, the pacts or agreement on noncompetition, exclusivity, minimum
contract terms and loyalty, and post-contractual non-competition, unless these have been explained in the
previous section.
The contract of NH’s Executive Directors is of a commercial nature and includes the duties and obligations they
hold within the scope of their posts and their remuneration.
The most significant clauses in both contracts are described below:
•Permanent term.
•Full-time commitment and non-competition. They may not perform the following duties without the
company’s prior consent during the period they render their services within the scope of their valid contracts:
−Hold an indirect or direct stake of any kind in companies that perform activities that are in
competition with or are similar or related to the company’s activities or that are suppliers and/or customers
of NH. Any part-time teaching activities that could be performed by the Executive Directors shall be
deemed excluded from the previous point.
This condition will remain in force, in the case of the CEO, until twelve months have elapsed after the
termination of his commercial agreement or employment contract with NH, whatever the reason for such
termination may be.
The gross annual fixed remuneration of the Executive Directors already includes compensation for the non-
competition clause.
•Both Executive Directors must provide at least two months’ prior notice of their decision to terminate their
commercial relationship with NH and may choose to renew their ordinary labour relationship.
•Severance pay: See the previous section.
•Confidential information: During the valid term of the commercial agreement and after the termination
thereof for any reason, the Executive Directors must not indirectly or directly disclose or disseminate to third parties
not associated with NH any commercial or industrial secrets, processes, methods, information or data related to the
activities, business or finances of NH or any company in its Group.
A.1.10 The nature and estimated amount of any other supplementary remuneration that will be accrued by
directors in the current year in consideration for services rendered other than those inherent in their
position.
The directors have not received, nor is it planned they will receive, any other supplementary remuneration for
services apart from those inherent to their posts and that have not already been described in this Report.
A.1.11 Other items of remuneration such as any deriving from the company's granting the director advances,
loans or guarantees or any other remuneration.
The Directors have not been granted any advances, loans, guarantees or other remuneration.
A.1.12 The nature and estimated amount of any other planned supplementary remuneration to be accrued by
directors in the current year that is not included in the foregoing sections, whether paid by the company or
by another group company
The directors have not received, nor is it planned they will receive, any other supplementary remuneration for
services apart from those inherent to their posts and that have not already been described in this Report.
A.2 Explain any significant change in the remuneration policy applicable in the current year resulting from:
a) A new policy or an amendment to a policy already approved by the General Meeting.
b) Significant changes in the specific determinations established by the board for the current year regarding
the remuneration policy in force with respect to those applied in the previous year.
c) Proposals that the Board of Directors has agreed to submit to the general shareholders’ meeting to which
this annual report will be submitted and for which it is proposed that they be applicable to the current year.
No significant changes have been made to the Remuneration Policy that could seriously affect the Remuneration
Policy for this year.
A.3Identify the direct link to the document containing the company's current remuneration policy,
which must be available on the company's website.
https://www.nh-hotels.com/corporate/sites/default/files/files-
accionistas/11_nh_politica_remuneraciones_consejeros_eng_2021-2023_vf.pdf
A.4Explain, taking into account the data provided in Section B.4, how account has been taken of the
voting of shareholders at the General Shareholders’ Meeting to which the annual report on remuneration for
the previous year was submitted on a consultative basis.  
The last General Shareholders’ Meeting held on 30 June 2021 approved the Annual Directors’ Remuneration Report
by 99.98% of the votes, the majority supporting the remuneration policy for the company’s directors described
above.
B. OVERALL SUMMARY OF HOW REMUNERATION POLICY WAS APPLIED DURING THE YEAR
LAST ENDED
B.1.1 Explain the process followed to apply the remuneration policy and determine the individual
remuneration contained in Section C of this report. This information will include the role played by the
remuneration committee, the decisions taken by the Board of Directors and the identity and role of any
external advisors whose services may have been used in the process of applying the remuneration policy in
the year last ended.
Process used to apply the Remuneration Policy
The main bodies for creating the company’s Remuneration Policy are the General Shareholders’ Meeting, the Board
of Directors and the ARCGC.
The role played by the ARCGC
The ARCGC is the body competent for proposing the Directors’ Remuneration Policy and the remuneration for
those who perform senior management duties, directly reporting to the Board, Executive Committees or Executive
Directors, and the individual remuneration and other contractual terms and conditions for the Executive Directors,
ensuring such conditions are observed.
As explained in the Remuneration Policy, the ARCGC may hold meetings as often as (i) considered necessary by its
Chairperson, (ii) required by the Board of Directors or (iii) requested by two or more of its members with voting
rights, to correctly fulfil its duties. In 2021, the ARCGC held 4 meetings that all its members attended.
The items related to remuneration that were discussed by the ARCGC in 2021 are explained below:
•Proposal and approval of the Annual Directors’ Remuneration Report for the financial year 2020.
•Proposal and approval for payment of the second cycle of the Long-Term Incentive Plan or Performance
Shares Plan 2017-2022, the accrual period of which began on 1 January 2018 and ended on 31 December
2020.
•Assessment and approval of the annual variable remuneration for the CEO and COO (Executive Directors)
for the results achieved in 2020.
•Approval of the objectives linked to the annual variable remuneration of the Executive Directors in 2021.
•Information about the CEO to the ARCGC on the assessment of the variable remuneration in 2020 for the
Executive Committee, along with the objectives linked to the annual variable remuneration in 2021.
•Proposal and approval of the NH Hotel Group Directors' Remuneration Policy with retroactive validity
from 1 January 2021 to 31 December 2023.
When setting the budget for 2021, there were very strong indications of recovery from the beginning of the year.
Due to the length of the pandemic and a much slower and lower than expected recovery in the middle of the year,
the variable remuneration scheme was reviewed, and a new variable remuneration scheme was again proposed and
approved as set out in point B.7 below.
Composition of the ARCGC
According to Article 47 of the Articles of Association, the Committee is comprised of a minimum of three and a
maximum of six directors and solely consists of Non-Executive Directors appointed by the Board of Directors, at
least two of which must be independent directors.
On 31 December 2021, the Committee was composed of three non-executive members, two of whom were
independent directors:
•Mr. José María Cantero de Montes-Jovellar; Chairman and Independent Director since 21/06/2016.
•Mr. Alfredo Fernández Agras; Member and Independent Director since 10/04/2019.
•Mr. Stephen Andrew Chojnacki; Member and Proprietary Director since 07/02/2019.
B.1.2 Explain any deviation from the procedure established for the application of the remuneration policy
that has occurred during the year.
There has been no deviation from the established procedure for the application of the Remuneration Policy
approved at the General Shareholders' Meeting held on 12 May 2021. Notwithstanding the foregoing, within the
scope of this Policy, certain exceptional decisions have been taken as a result of the uncertainty caused by
COVID-19.
Section B.3 explains how the Executive Directors had their fixed remuneration reduced by 20% from January to
June 2021, which coincided with the termination of the Temporary Layoff Plan (ERTE).
With regard to the annual variable remuneration, specific objectives were set for the second half of 2021, as the
financial forecasts made at the beginning of the year were outdated. However, the objectives set for the second half
of the year were not achieved and, as a result, no amount was paid as annual variable remuneration. Further details
on this point can be found in section B.7.
B.1.3 Indicate whether any temporary exception has been applied to the remuneration policy and, if so,
explain the exceptional circumstances that have led to the application of these exceptions, the specific
components of the remuneration policy affected and the reasons why the entity believes that these exceptions
have been necessary to serve the long-term interests and sustainability of the society as a whole or ensure its
viability. Similarly, quantify the impact that the application of these exceptions has had on the remuneration
of each director over the year.
No temporary exceptions to the Remuneration Policy were applied in 2021.
B.2 Explain the different actions taken by the company in relation to the remuneration system and how they
have contributed to reducing exposure to excessive risks, aligning it with the long-term objectives, values and
interests of the company, including a reference to the measures adopted to ensure that the long-term results
of the company have been taken into consideration in the remuneration accrued. Ensure that an appropriate
balance has been attained between the fixed and variable components of the remuneration, the measures
adopted in relation to those categories of personnel whose professional activities have a material effect on the
company’s risk profile and the measures in place to avoid any possible conflicts of interest.
The actions carried out by the company related to the remuneration system to reduce exposure to excessive risks and
adapt it to the company’s long-term objectives, values and interests have been explained in sections A.1.6 and A.1.7
of this Report. It is explained below how these actions were carried out in 2021:
A) Clawback clauses:
The claw-back clauses referred to in the section B.7. are applicable to the Performance Shares Plan 2017-2022.
B) Minimum period for holding the shares:
The Performance Shares Plan 2017-2022 determines a minimum period for holding the shares delivered as at least
one year for the Executive Directors and Executive Committee.
C) Additional requirements for holding shares:
The Executive Directors must hold at least the equivalent of one year of their fixed remuneration in shares and, if
this obligation has been fulfilled, the price must be the one determined as the share price on the date the shares were
delivered.
D) Formulating the variable remuneration objectives:
For the variable remuneration accrued in 2021, a binary scheme was applied so that failure to achieve the Group
EBITDA resulted in a 0% payout.
Regarding the multi-annual variable remuneration, the third cycle of the Performance Shares Plan 2017-2022 that
was in force in 2021 included objectives in line with the company’s long-term economic and financial targets and
creation of value for the shareholder.
In addition, as a prudent measure, no long-term incentive plan cycle was granted during 2021 in light of the
uncertain economic environment caused by the pandemic.
E) Balance of the total remuneration:
The remuneration package of the Executive Directors includes a short- and long-term variable part, both parts being
balanced.
In this respect, the percentage that the (annual and multi-annual) variable remuneration represented of the total
remuneration in 2021, in a situation in which 100% of the objectives are achieved, was approximately 57% for the
CEO and 47% for the COO.
Lastly, the variable remuneration accrued in 2021 was 22% for the CEO and 16% for the COO for the following
reasons:
•The short-term variable remuneration was 0% in both cases because the EBITDA budgeted for the second
half was not reached.
•The 2019-2021 cycle of the Long-Term Incentive Plan has had a payout percentage of 39.27%.
B.3 Explain how the remuneration accrued and consolidated over the financial the year complies with the
provisions of the current remuneration policy and, in particular, how it contributes to the company’s long-
term and sustainable performance.
Furthermore, report on the relationship between the remuneration obtained by the directors and the results
or other performance measures of the company in the short and long term, explaining, if applicable, how
variations in the company's performance have influenced changes in directors' remuneration, including any
accrued remuneration payment of which has been deferred, and how such remuneration contributes to the
short- and long-term results of the company.
The items included in the directors’ remuneration package in the financial year 2021 are summarised below.
Similarly, the details of these items can be found in the following paragraphs of this section B:
Remuneration of the Non-Executive Directors:
In 2021, the Non-Executive Directors’ remuneration was once again affected by the worldwide crisis caused by
COVID-19. This remuneration consisted of fixed amounts and expenses for attending the meetings as described in
section B.5.
The Non-Executive Directors voluntarily waived 20% of their remuneration (both fixed and expenses) from 1
January 2021 until 31 April 2021. They also waived 100% of their remuneration for the months of May and June.
In addition, at the first meeting of the ARCGC held in 2022 it was proposed to the Board of Directors to
extraordinarily increase, with a charge to 2021, the fixed allowance to the member of the Board Fernando Lacadena,
due to his additional dedication throughout the year 2021, especially in the process of transferring the chairmanship.
The maximum gross annual amount payable to the directors in their positions as members of the Board of Directors
observed the limit stipulated by the General Shareholders’ Meeting held on 30 June 2021 (€800,000), a total of
€294,133.33 being paid out as fixed remuneration and expenses.
Executive Directors:
The Executive Directors voluntarily had their fixed remuneration reduced by 20% from January to June 2021,
which coincided with the termination of the Temporary Layoff Plan (ERTE).
The remuneration items of the Executive Directors in 2021 were as follows:
CEO:
•Fixed Remuneration: €630,000, with a reduction of 10% on €700,000.
•Short-term variable remuneration accrued in 2021: €0, bearing in mind an achievement level of the
corporate EBITDA vs Budget target in the second half below the minimum threshold and therefore the non-
achievement of the MBO 2021.
•Multi-annual variable remuneration (the second cycle of the second Performance Shares Plan 20172022
that began on 1 January 2019 and ended on 31 December 2021): 38,675 gross shares bearing in mind the overall
target achievement level of 39.27%.
•Other remuneration (company car, health care insurance policy and life and accident insurance policy):
€59,491.
COO:
•Fixed Remuneration: €360,000, with a reduction of 10% on €400,000.
•Short-term variable remuneration accrued in 2021: €0, bearing in mind an achievement level of the
corporate EBITDA vs Budget target below the minimum threshold and therefore the non-achievement of the MBO
2021.
•Multi-annual variable remuneration (the second cycle of the second Performance Shares Plan 20172022
that began on 1 January 2019 and ended on 31 December 2021): 17,850 gross shares bearing in mind the overall
target achievement level of 39.27%.
•Other remuneration (company car, health care insurance policy and life and accident insurance policy):
€22,156.
A breakdown of the annual variable remuneration and of the third cycle of the third Performance Shares Plan is
provided in section B.7.
As explained in the previous sections, the Executive Directors are not paid any additional remuneration for their
positions as members of the Board of Directors.
57% (CEO) and 47% (COO) of their total remuneration is linked, as previously specified, to both short- and long-
term variable remuneration. The aim of this remuneration mix is to reward the performance of both directors’
bearing in mind the achievement of the company’s quantitative objectives, linking the achievement of the annual
and multi-annual targets set by the company to its medium- and long-term strategy and aligning the individual
objectives with those of the company, creating value for the stakeholders. Similarly, it is endeavoured to reduce the
exposure to excessive risks and to adjust it to the company’s long-term targets, values and interests.
In addition, the Executive Directors' remuneration package supports the sustainable performance of the Company, in
that a minimum recurring EBITDA performance is required for the annual variable remuneration to accrue. The
level of stringency in the two variable elements of the remuneration package remains clear given that the final
payout percentages obtained (0% in the case of the annual variable remuneration and 39.27% in the case of the third
cycle of the 2017-2022 Long-Term Incentive Plan).
In this respect, the accrued remuneration (fixed, annual and multi-year and variable remuneration) in 2021 was 48%
for the CEO compared with his target remuneration and 55% for the COO.
B.4 Report on the result of the consultative vote at the General Shareholders’ Meeting on remuneration in
the previous year, indicating the number of votes in favour, votes against, abstentions and blank ballots: 
B.5 Explain how the fixed components accrued and vested during the year by the directors in their capacity
as such were determined, their relative proportion with regard to each director and how they changed with
respect to the previous year:
The directors, in their positions as such, to whom fixed remuneration was payable in 2021 were Non-Executive
Directors that do not represent the shareholder, Minor International PLC. The latter have waived all remuneration
payable to them due to being members of the Board of Directors
However, due to the crisis caused by COVID-19, the Non-Executive Directors voluntarily waived 20% of their
remuneration (both fixed and expenses) from 1 January until 31 April 2021. They also waived 100% of their
remuneration during the months of May and June. The remuneration effectively received in the financial year 2021
was as follows:
•Annual fixed amount:
–Chairperson of the Board of Directors: €153,333 (compared to the €116,666.67 received in 2020
and the €200,000 received in 2019).
–Chairperson of the Auditing Committee and the ARCGC: €69,000 (compared to the €52,500
received in 2020 and the €90,000 received in 2019). 
–Member of the Auditing Committee: €51,903.3 (not comparable with previous years when they
were Chairman of the Auditing Committee). 
Additionally, in view of the additional dedication of Mr. Fernando Lacadena in relation to the transfer of
powers to the new Chairman of the Auditing Committee, his fixed allowance has been extraordinarily
increased by €17,096.67 with a charge to 2021.
•Attendance expenses of the members:
–Expenses for attending the Audit and Supervisory Committee Meetings: €800 per meeting from January to
June, €0 for meetings in May and June and €1,000 per meeting from September to December.
–Expenses for attending the ARCGC Meetings: €800 per meeting from January to June, €0 for meetings in
May and June and €1,000 per meeting from September to December.
B.6 Explain how the salaries accrued and vested by each of the executive directors over the past financial
year for the performance of management duties were determined, and how they changed with respect to the
previous year.
The CEO's fixed remuneration for the performance of his senior management duties, which amounts to €700,000 in
accordance with the Remuneration Policy, has been reduced by 20% from January to June 2021. As a result, this
remuneration amounts to €630,000 in 2021. In 2020, this remuneration totalled €498,750, since the fixed
remuneration was reduced by 20% to 50% depending on the month during the period from March to December.
In the same way, COO's fixed remuneration for the performance of his senior management duties, amounted to
€360,000 in 2021, resulting from a fixed salary of €400.000. In 2020 this remuneration totalled €285,000 (the
reductions to the fixed remuneration described for the CEO were also applied in this case).
As mentioned above, the Executive Directors are not paid any remuneration whatsoever for their positions as
directors.
B.7 Explain the nature and the main characteristics of the variable components of the remuneration systems
accrued and vested in the year last ended.
In particular:
a)Identify each of the remuneration plans that determined the different types of variable remuneration
accrued by each of the directors in the year last ended, including information on their scope, date of
approval, date of implementation, any vesting conditions that apply, periods of accrual and validity, criteria
used to evaluate performance and how this affected the establishment of the variable amount accrued, as well
as the measurement criteria used and the time needed to be able to adequately measure all the conditions and
criteria stipulated, explaining the criteria and factors applied in regard to the time required and the methods
of verifying that the performance or any other kind of conditions linked to the accrual and vesting of each
component of variable remuneration have effectively been met. 
b)In the case of share options and other financial instruments, the general characteristics of each plan
must include information on the conditions both for acquiring unconditional ownership (vesting) of these
options or financial instruments and for exercising them, including the exercise price and period.
c)Each director that is a beneficiary of remunerations systems or plans that include variable
remuneration, and his or her category (executive director, external proprietary director, external
independent director or other external director).
d)Information is to be provided on any periods for accrual, vesting or deferment of payment of vested
amounts applied and/or the periods for retention/unavailability of shares or other financial instruments, if
any.
Explain the short-term variable components of the remuneration systems
As explained above, the only directors entitled to payment of variable remuneration are those assigned executive
duties.
An overall framework for annual variable remuneration for Executive Directors was agreed at the ARCGC meeting
held on 24 February 2021. The features of this annual variable remuneration were outlined in section A.1 of last
year's Annual Remuneration Report.
The overall framework was designed on the basis of very strong signs of recovery at the beginning of 2021. As a
result of the length of the pandemic and a much slower and lower than expected recovery, the Board of Directors, at
the proposal of the ARCGC, approved a new annual variable remuneration scheme on 27 July with the following
features:
Timeframe: The annual EBITDA targets were reformulated as half-yearly targets, and therefore the measurement of
EBITDA was limited to the second half of the year.
Amount: Following the same logic, the benchmark annual variable remuneration was reformulated into a half-
yearly amount, which implies multiplying the target variable remuneration by 0.5. This means 32.5% of fixed
remuneration for the CEO and 22.5% for the COO.
Target: The second-half adjusted corporate EBITDA was the sole target of the scheme.
Performance scale: The calculation process was simplified and a binary scheme was established whereby if 100% of
the target was reached, 100% of the new target variable remuneration would be paid, and if not reached, no payment
would be made.
Final result of the 2021 variable remuneration scheme: Bearing in mind that the level of EBITDA achievement has
been below the minimum level during the second half of the year, no amount has been paid as annual variable
remuneration.
Explain the long-term variable components of the remuneration systems
As mentioned above, the General Shareholders’ Meeting held on 29 June 2017 approved the launch of the Long-
Term Bonus Plan or “Performance Shares Plan 2017-2022”. The Plan had a term of five years, divided into three
cycles of three years each one:
a.First cycle 2017-2019. Ended with delivery of shares in 2020.
b.Second cycle 2018-2020. Ended with delivery of shares in 2021.
c.Third cycle 2019-2021. Ended with delivery of shares in 2022
Below are the main features of the third cycle of the 2017-2022 Performance Shares Plan that ended on 31
December 2021, as well as the incentive that was ultimately paid out.
Targets: The number of shares to be awarded was initially subject to the fulfilment of the following four targets:
a.Net Recurrent Profit (weighting: 25%).
b.The Group’s Recurrent EBITDA (weighting: 25%).
c.TSR (“Total Shareholder Return”) related to NH’s shares compared with the changes in the STOXX®
Europe 600 Travel & Leisure stock exchange index (weighting: 25%).
d.Share price rise (weighting: 25%).
Bearing in mind the corporate transaction carried out within NH in 2018 and the impact of such transaction on the
share value, the Board of Directors adopted a resolution to neutralise the result of the metrics associated with the
share value (according to the provisions in the Remuneration Policy and the adjustment clause in the Plan’s
Regulations explained in section A of the previous year's Annual Remuneration Policy): Relative TSR and Share
Price Rise.
Therefore, the targets to which the Performance Shares Plan was subject were Recurring Net Profit (50%) and
Recurring Group EBITDA (50%).
Performance scale: The target achievement scales were as follows:
a)Net Recurrent Profit:
−Minimum threshold: Achievement of 80% of the target implied a payment of 50% of the bonus. A level of
achievement lower than 80% implied a payment level of 0%.
−Target: Achievement of 100% of the target implied payment of 100% of the target bonus.
−Maximum: Achievement of 120% or more of the target implied payment of 150% of the target bonus.
If the level of achievement were positioned between the minimum threshold and the target or between the target and
the maximum, the level of payment would be calculated by linear interpolation.
b)Recurrent EBITDA:
−Minimum threshold: Achievement of 90% of the target implied payment of 50% of the bonus. A level of
achievement lower than 90% implies a payment level of 0%.
−Target: Achievement of 100% of the target implied payment of 100% of the target bonus.
−Maximum: Achievement of 110% or higher of the target implied payment of 150% of the target bonus.
If the level of achievement were positioned between the minimum threshold and the target or between the target and
the maximum, the level of payment would be calculated by linear interpolation.
Level of target achievement:
a)Net Recurrent Profit: The achievement level in each of the measurement years was as follows:
−2019: Between the target level and the maximum level.
−2020: Achievement below the minimum threshold.
−2021: Achievement below the minimum threshold.
b)Recurrent EBITDA: The achievement level in each of the measurement years was as follows:
−2019: Between the target level and the maximum level.
−2020: Achievement below the minimum threshold.
−2021: Achievement below the minimum threshold.
Incentive amount: If the target achievement level had been 100%, the Executive Directors would have been entitled
to receive the target number of shares (98,485 shares for the CEO and 45,455 for the COO); whose reference value
at the award date would be equivalent to 65% and 45% of the fixed remuneration on such date respectively. In this
respect, the reference value was calculated as the average closing price of NH’s shares in the last 10 stock exchange
sessions before 1 January 2019.
Lastly, the overall achievement level was 39.27%, meaning that the CEO receives 38,675 gross shares, and the
COO receives 17,850 gross shares.
This number of shares is shown in table C.1.a) ii).
The benchmark value for tax purposes of the assessment of the shares will be the closing price of NH’s shares in the
stock exchange session on the date in which the assessment is approved and the shares are delivered by the Audit
Committee.
Clawback: This plan includes a clawback clause, the basic conditions of which have been explained above.
Shareholding commitment: The Executive Directors must continue holding a number of company shares resulting
from having invested an amount equivalent to once their gross fixed remuneration in the purchase thereof. For such
purpose, these will have the value of the shares according to the price paid at the time of delivery or, in the case of
shares previously acquired, according to the average weighted market price of the shares on the date this incentive
regulation is approved.
The aforementioned investment level must be reached by the end of a five-year term counted from the date this
incentive regulation is approved.
Once the required investment level has been reached, a share holding period the shares will remain in force for one
year after the assessment of each of the Long-term Bonus Plan’s cycles.
B.8Indicate whether certain variable components have been reduced or clawed back when, in the
former case, payment of non-vested amounts has been deferred or, in the latter case, they have vested and
been paid, on the basis of data that have subsequently been clearly shown to be inaccurate. Describe the
amounts reduced or clawed back through the application of the "malus" (reduction) or clawback clauses,
why they were implemented and the years to which they refer. 
No clause of this kind was applied in 2021.
B.9Explain the main characteristics of the long-term savings schemes where the amount or equivalent
annual cost appears in the tables in Section C, including retirement and any other survivor benefit, whether
financed in whole or in part by the company or through internal or external contributions, indicating the
type of plan, whether it is a defined contribution or defined benefit plan, the contingencies covered, the
conditions on which the economic rights vest in favour of the directors and their compatibility with any type
of indemnification for early termination or cessation of the contractual relationship between the company
and the director.
In 2021, the company did not undertake any obligation or commitment related to pensions, retirement or similar
items.
B.10Explain, where applicable, the indemnification or any other type of payment deriving from the early
cessation, whether at the company's or the director's initiative, or from the termination of the contract in the
terms provided therein, accrued and/or received by directors during the year last ended.
The Company has not undertaken any commitment or obligation to make any severance payment or other payments
arising from early termination, whether by the Company or the director, or from the termination of the contract.
B.11 Indicate whether there have been any significant changes in the contracts of persons exercising
senior management functions, such as executive directors, and, if so, explain them. In addition, explain the
main conditions of the new contracts signed with executive directors during the year, unless these have
already been explained in Section A.1.
In 2021, no modifications were made to the Executive Directors’ contract.
B.12Explain any supplementary remuneration accrued by directors in consideration of the provision of
services other than those inherent in their position.
The Remuneration Policy does not include any supplementary remuneration other than that previously specified.
On the date this Report is issued, there was no supplementary remuneration payable to the directors as consideration
for services rendered other than those related to their posts.
B.13Explain any remuneration deriving from advances, loans or guarantees granted, indicating the
interest rate, their key characteristics and any amounts returned, as well as the obligations assumed on their
behalf by way of guarantee.
The Remuneration Policy does not include any possibility to grant advance payments, loans or guarantees to the
directors.
On the date this Report is issued, no advance payments, loans or guarantees have been granted to any of the
directors.
B.14 Itemise the remuneration in kind accrued by the directors during the year, briefly explaining the
nature of the various salary components.
The directors, in their positions as such, do not receive remuneration in kind.
Apart from the shares they receive related to the Performance Shares Plan, the Executive Directors accrued the
following remuneration in kind for their executive duties:
•A health care insurance policy for each Executive Director and their first-degree relatives.
•A life insurance policy with insured capital of €2,100,000 (CEO) and €1,200,000 (COO)
•An accident insurance policy with insured capital of €2,100,000 (CEO) and €1,200,000 (COO)
•A company car in the case of the CEO. The COO has chosen to receive economic compensation instead of
a company car.
The amount for such remuneration was €59,491 for the CEO and €22,156 for the COO (including the company car).
B.15Explain the remuneration accrued by any director by virtue of payments made by the listed
company to a third company in which the director provides services when these payments seek to
remunerate the director’s services to the company.
On the date this Report is approved, no amounts have been paid to third-party enterprises due to possible services
being rendered by the directors.
B.16Explain and detail the amounts accrued in the year in relation to any other remuneration concept
other than that set forth above, whatever its nature or the group entity that pays it, including all benefits in
any form, such as when it is considered a related-party transaction or, especially, when it significantly affects
the true image of the total remuneration accrued by the director. Explain the amount granted or pending
payment, the nature of the consideration received and the reasons for those that would have been considered,
if applicable, that do not constitute remuneration to the director or in consideration for the performance of
their executive functions and whether or not has been considered appropriate to be included among the
amounts accrued under the “Other concepts” heading in Section C. 
On the date this Report is approved, there are no other items of remuneration apart from those explained in the
previous sections.
C. ITEMISED INDIVIDUAL REMUNERATION PAYABLE TO EACH DIRECTOR 
C.1 Complete the following tables regarding the individual remuneration of each director (including the
remuneration paid for performing their executive duties) payable during the financial year.
i)Remuneration in cash (in thousands of euros)
ii)Table of changes in share-based remuneration schemes and gross profit from vested shares or
financial instruments
iii)Long-term saving schemes
iv)Details of other items
b)Remuneration paid to the company’s directors for being members on the boards of other group
companies:
The directors of NHHG have not earned any import due to their membership of Boards in other companies of the
Group
c)Summary of remuneration (in thousands of €): 
The summary should include the amounts corresponding to all the remuneration items included in this
report that are payable to each director (in thousands of €).
C.2 Indicate the evolution over the last 5 years of the amount and percentage variation of the remuneration
of the remuneration accrued by each of the directors of the listed company who have been directors during
the year, of the directors during the year, the consolidated results of the company and the average
remuneration on an equivalent the average remuneration on a full-time equivalent basis of the company's
employees and the average of the employees of the company and its subsidiaries who are not directors of the
listed company who are not directors of the listed company.
Notes:
- Mr. William Ellwood Heinecke and Mr. Emmanual Jude Dillip Rajakarier and Mr. Stephen Andrew Chojnacki
and Mr. Kosin Chantikul: The proprietary directors representing the shareholder Minor International PLC have
renounced to their remuneration
- % variation 2020/2019: Due to the crisis derived from Covid-19, from March 1 to December 31, 2020, the Non-
Executive Directors have voluntarily renounced 50% of their assignments in 2020 (both fixed and subsistence
allowance).
- Calculations: To calculate the average remuneration of the employees, the average workforce and the amount
indicated in "Salaries, salaries and similar", "Indemnities", "Contributions to pension plans and similar" and "Other
social expenses" in section 24.3 "Personnel expenses" (excluding social charges) of the Autonomous Communities.
- % variation 2021/2020: Rufino Pérez's salary in 2020 appears only since his appointment as Executive Director in
September. It is in 2021 when it appears annualised.
D  OTHER INFORMATION OF INTEREST
If there are any relevant issues related to the directors’ remuneration that you have not been able to address
in the previous sections of this report but that are necessary to provide more comprehensive information with
full grounds on the company’s remuneration structure and practices regarding its directors, list them briefly.
This annual remuneration report has been approved by the company’s Board of Directors’ Meeting held on
24/02/2021.
State whether any director has voted against or abstained from approving this report.
Yes ☐ No ☒