
Our stakeholders
Effective engagement with our stakeholders iskey to
successfulachievement of the Group’sstrategy in the long term.
How we engage
as a company
Most engagement with key
stakeholders is carried out by
management teams and takes
placeat business level. Directors
alsoengage with stakeholders
onaregular basis. Reporting
mechanisms are in place to
collatefeedback and output from
ourengagement and enable a flow
ofthisinformation to the Board
anditsCommittees, to inform
decision making.
An overview of business-level
engagement and outcomes is
regularly reported to the Board
orappropriate Committees.
The cadence and content of
suchreports to the Board are
considered bi-annually as part of
theforward business review by the
Chair, Chief Executive and Group
General Counsel & Company
Secretary, to ensure sufficient
consideration is given topertinent
matters and affected stakeholders
and colleagues from across the
business during theyear.
Customers Investors Colleagues
Suppliers
andcontractors
Communities
andgovernments
Regulators
Overview
Customers are at the heart of what we
do inall parts of our business. Regular
and effective engagement with them
iskey to us delivering what they need
and expect from us, from large-scale
connections in support of net zero, to
domestic connections in homes and
businesses within the communities
weserve.
We engage with both equity and
debtinvestors around strategy and
performance, to keep them informed
and to enable them to hold us to
account. They play avital role in
enabling us to deliver theinvestment
required for a clean, affordable and
secure energy future.
We listen to and engage extensively with
our colleagues through anumber of
channels and processes. This enables
us to understand their needs and
requirements and build a culture that
will help to drive our performance,
shape our plans anddevelop a skilled
and motivated workforce.
Engagement with this group of
stakeholders – listening to their ideas
and working in partnership – is
important to help us collectively find
better and more innovative ways of
delivering our commitments. We
engage both strategically and tactically
across a range of topics andprojects.
We exist to serve our communities
withthe energy they need. We serve
customers within our communities
across the UK and US. Wework closely
with state, federal, national, local and
EU governments tocreate the policy
frameworks requiredto deliver our
stakeholders’ energyneeds.
We engage with our regulators on
analmost daily basis, whether on rate
cases in the US and price controls in
theUK, or to help setpolicy and shape
future regulatory frameworks that allow
ourcustomers, stakeholders and
ourselves to meetobjectives.
Interests
Our customer base is broad and
theirinterests are wide-ranging. All,
however, expect efficient and reliable
service, and transparency and fairness
in how we work with them. They
expect us to understand them and
their challenges, and how ouractivities
can impact their lives andbusinesses.
Investors are interested in our financial
and operational performance, which
act as key indicators of our ability to
provide attractive returns. There is also
increased interest in our ESG targets
and reporting to provide assurance
that investments are sustainable,
ethical and responsible.
Colleague interests are wide-ranging.
They have an obvious interest in
company performance and what this
means for them individually, but also
want to understand, and play a part in
shaping, our role in the industry and
broader energy transition.
In addition to day-to-day commercial
interests, our suppliers and contractors
would like greater forward visibility and
contractual commitment over a longer
horizon to help them build capacity and
support innovation to meet our needs,
often with a focus on sustainability and
what the collective path to net zero
looks like.
Our communities need us to deliver
energy security, reliability and
affordability, whilst minimising the
impact our operations have on them.
Communities and government are
focused on the cost of living, economic
recovery and ensuring a fair transition
tonet zero.
Our regulators’ interests are based
around a common theme, whether UK
or US, state or federal – to protect the
interests of consumers and to ensure
affordable, safe, secure and reliable
access to the energy we provide, whilst
protecting the natural environment.
Engagement
In addition to ongoing day-to-day
engagement, senior leaders in
ourUKET business regularly meet
withcustomers to discuss strategic
priorities and specific connection
projects. We alsosurvey our
customers at key points in the
connections process anduse
theirfeedback to drive
processimprovements.
Within UK ED, our customer panel
meets quarterly, attended by the
UKED President and other UK ED
Directors. Members represent
ourcustomers and key stakeholder
groups and challenge us on current
andfuture plans. Thisyear, surgeries
between meetings focused on
areasincluding social obligations
andconnections.
In the US, our engagement in the
pastyear included community board
meetings, chamber meetings and
one-to-one meetings with customers
and community groups, with
aparticular focus on affordability
andthe transition to clean energy.
Our Investor Relations, Company
Secretariat and Treasury teams, as
wellas senior management, engage
with our investors regularly. Alongside
this ongoing engagement, key events
across the year included:
• our first RBR webinar, where
ourChief Executive and Chief
Sustainability Officer discussed
ESGperformance against our
RBCtargets;
• a US event hosted by our New York
business leaders, CFO and Chief
Strategy Officer to outline our new
Clean Energy Vision and growth
opportunities in the US;
• half-year and full-year financial results
presentations and roadshows;
• deal-specific debt engagement
forselect bond issuances during
theyear;
• continuing our ‘Grid guide to ESG’
investor series with events on
community involvement and
modernising our networks in
Massachusetts; and
• our hybrid AGM (see page 78)
We have had an extensive programme
of colleague engagement over the past
year via all-hands calls with our Chief
Executive, town hall sessions within
business units and functions, email,
Yammer, focused colleague listening
sessions, interaction through our many
ERGs and our latest annual employee
engagement survey, Grid:voice. These
channels provide colleagues with
information and a chance for two-way
dialogue. The Board receives regular
updates on employee matters via
theChief Executive and Chief
PeopleOfficer.
We also engage regularly with
colleagues through their representatives
in various trade unions in both the UK
and US on a range of matters including
pay and terms and conditions
ofemployment.
We engage extensively and often
withour supply chain in the course
ofour business. We also have
structured quarterly engagement with
strategic suppliers and contractors,
complemented by senior-level
engagements to foster collaboration
and discuss strategic issues facing the
sector. In the past year, our engagement
has included:
• surveys and one-to-one interviews
todevelop our Supply Chain Charter;
• engagement through the Supply
Chain Sustainability School (UK)
andSustainable Supply Chain
Alliance(US);
• a UK Supply Chain CEO-level forum to
inform Government and Ofgem on
changes required for connecting
offshore wind; and
• involvement in the Procurement Skills
Accord (part of Energy & Utility Skills)
and Utilities Against Slavery.
In the US, we are engaging with
community stakeholders and members
of the public to understand what ‘fair’
means from different perspectives and
how it should shape our plans.
In both the UK and US, we engage
extensively to actively support local
communities impacted by our
construction activities.
Our engagement with government has
included executive-level advocacy for
the passage of the IRA in the US, and
participation inthe White House
Electrification Summit. In the UK, we
engage government through bilateral
meetings, parliamentary round tables
and Select Committee participation in
support of the clean energy transition.
Following our role as principal partner
atCOP26, we again had a significant
presence at COP27.
Engagement with regulators in
boththeUK and US is frequent
andcomprehensive.
In New York and New England, wework
with state regulators to set strategy and
achieve positive financial and policy
outcomes to meet customer priorities
and deliver shareholder value. This has
included semi-annual updates to the
New York Public Service Commission
(PSC) Chair and Commissioners by our
New York President, and engagement
with the Massachusetts Department of
PublicUtilities (MADPU) Commissioners
and senior staff, related to rate cases
and other regulatory filings.
We also have regular engagement
withFERC Commissioners and staff.
In the UK, our engagement through
bi-laterals, round tables, workshops and
site visits has included finalising UK ED’s
price control and helping to shape
Ofgem’s new ASTI framework.
Outcomes
Engagement with UK ET customers
has helped identify the fundamental
change needed within the connections
landscape and is driving both our
short-term work to support customer
needs, and the wider regulatory reform
needed to enable netzero.
Within UK ED, our Connections
Customers Steering Group covers
abroad range of connections-related
topics and is feeding into our Major
Connections Strategy for RIIO-ED2.
In the US, we have increased our
visibility in communities and have been
invited to present our plans to city
councils. Our engagement has enabled
us to explore renewable technology
options with industrialcustomers.
Our engagement in 2022/23 has
helped investors better understand
ourinvestment case and has provided
visibility on our strategy, performance
and financial strength.
The results of an independent investor
perception study helped us shape
ourfuture engagement, including
newtopic ideas for our ‘Grid Guide
toESG’ investor series and future
investorevents.
This year, 81% of colleagues took
partinour Grid:voice survey, with an
employee engagement index score of
81% favourable. This was unchanged
from the previous year but remains nine
points higher than external benchmarks.
Our ERGs play a key role in helping us
to achieve our DEI aspirations whilst
providing a sense of community to help
everyone feel comfortable to bring their
whole selves to work. We have 16 highly
active and visible ERGs – eight in
theUS, fourin the UK and four global.
Our ERG membership now stands at
7,890 unique members. We have just
launched a brand new, global ERG
called Inspire focusing on social
economic barriers and challenges
facedby many colleagues.
Our engagement has ensured our
supply chain has an understanding of
the key themes and priorities related
toour business, and that they are able
toprovide input across a range of
initiatives, allowing us to work with them
to manage continuity of supply in the
shorter-term and shape our approach
tofuture challenges, such as the
acceleration of network investment for
net zero. Their input has helped shape
the development ofthe ASTI framework
in the UK.
Our engagement is informing our plans
for how to deliver a fair transition.
This year our Grid for Good activities
have played an important role in
supporting economic growth and
upskilling of communities through our
outreach programmes, focusing on
areas experiencing the highest levels
ofsocio-economic disadvantage.
We have helped shape legislation,
including the US IRA and UK Energy Bill
and have ensured the development of
network infrastructure is recognised as
a key enabler of netzero.
Our engagement has led to arange
ofpositive outcomes in thepast
year,including:
• a successful outcome to the UK ED
price control review − RIIO-ED2;
• approvals for Phase 1 & 2 CLCPA
Transmission filings;
• the approval of two MPI pilot projects;
and
• approvals related to our clean
energyobjectives including
incremental grid modernisation
investment, a programme to promote
clean transportation, andadvanced
metering infrastructure investment.
Further reading
Section 172(1) Statement
Pages 74 – 75 comprise our
Section 172(1) Statement.
The following should also
beread in conjunction with
this statement:
• Pages 72 – 73 set out key
matters considered by the
Board during the year.
• Pages 77 – 79 describe
the Board’s workforce
engagement strategy.
36 National Grid plc Annual Report and Accounts 2022/23