3.5 Transactions with related partiesUnipolSai Assicurazioni provides the following services to companies of the Group:
•Governance (services supporting internal control, risk management, compliance and the Actuarial Function Validation);
•Finance;
•Innovation;
•Communications and Media Relations;
•Anti-money laundering and Anti-terrorism;
•231 support;
•Institutional Relations;
•Assessment of investments;
•Human resources and industrial relations (personnel administration, external selection, development and remuneration systems, welfare initiatives, personnel management, trade union relations, employee disputes, employee welfare, safety);
•Organisation;
•Training;
•Legal and corporate (corporate affairs, group legal register management, anti-fraud, institutional response, legal insurance consulting, privacy consulting and support, general legal and disputes, corporate legal, complaints, management of investments);
•Claims settlement;
•Insurance (distribution network regulations, MV portfolio management, reinsurance, product marketing, MV tariff setting, development and maintenance of MV products, general class tariff setting, development and maintenance of general class products, technical actuarial coordination, Life bancassurance, first level assistance to agencies, local assistance to agencies, final user test and manuals, Non-Life management and knowledge management services, CRM, targeting and campaign management);
•IT services;
•Actuarial Function Calculation;
•Administration (accounting, tax, administrative and financial statements services);
•Management control;
•Purchase of goods and services (including real estate) and general services;
•Services for the management of Whistleblowing reports;
•Sustainability;
•Real estate (coordination of urban planning processes, value added services, operational management of property sales and purchases, property leasing services, project management, logistics and real estate services, facility management, tax and duty property management, property management).
UniSalute provides the following services:
•Managing addressing services, providing medical advice and assistance by telephone, making bookings, managing and settling claims relating to specific guarantees/products on behalf of UnipolSai;
•Policyholder record updating services and administrative services associated with the payment of health policy claims for UnipolSai.
The services provided by UniSalute to its subsidiary UniSalute Servizi mainly concerned the following areas:
•Administration and management control;
•Complaints, regulations and tenders;
•IT services;
•Digital marketing and Communications;
•Supplier Network Management and Medical Coordination;
•Human resource monitoring and Training;
•Collective Operating Centre - Assistance Class 18 and LTC case management.
SIAT performs the following services in favour of UnipolSai:
•Technical assistance in the negotiation and stipulation of transport and aviation contracts;
•Portfolio services for agreements in the transport sector;
•Administrative support in the relationships with insurance counterparties;
•Management of development projects in the Transport sector.