Assets Fair value changes of the hedged items in portfolio hedge of interest rate risk Insurance assets Tangible Assets Tax Assets Liabilities: fair value changes of the hedged items in portfolio hedge of interest rate risk Tax liabilities Provision for employee severances pay Provision for committments and guarantees given Post retirement benefit obligation Other provisions for risk and charges Insurance liabilities Valuation reserve Other reserves other Total profit loss attributable to owners of parent Interest income and similar revenues Interest expense and similar charges Net interest margin Net gains losses from hedge accounting Gains losses on disposalsand repurchase of financial assetsand liabilities Gain loss arising from disposal of financial assets measured at amortised cost Gain loss on disposals of financial assets at fair value through other comprehensive income Gain loss arising from repurchase of financial liabilities Net gains losses on other financial assets liabilities at fair value through profit or loss Gains losses on financial assets liabilities designated at fair value through profit or loss Gains losses on financial assets liabilities mandatorily at fair value through profit or loss Gross income Impairment loss impairment gain and reversal of impairment loss determined in accordance with IFRS 9 on financial assets at amortised cost Impairment loss impairment gain and reversal of impairment loss determined in accordance with IFRS 9 on financial assets at fair value through other comprehensive income Gains losses from contractual changes without derecognition Net profit from financial activities Income from reinsurance contracts held Expenses from reinsurance contracts held Balance of finance income expenses from insurance activities Profit loss from financial and insurance activities Administrative expense staff costs Other administrative expense Net provisions for risks and charges Net provisions for risks and charges commitments and financial guarantees given Net provisions for risks and charges other net provision Depreciation amortisation and impairment loss reversal of impairment loss recognised in profit or loss tangible assets Depreciation amortisation and impairment loss reversal of impairment loss recognised in profit or loss intangible assets other than goodwill Operating costs Cash Flow Hedging Gains Losses On Financial Assets Other Than Equity Instruments Measured At Fair Value Through Other Comprehensive Income Net Of Tax Total Equity Previous year profit loss allocation, Reserves Increase decrease of reserves Extraordinary dividends distribution Increase decrease due to equity instruments Increase decrease through treasury share derivatives Equity attributable to owners of parent at end of period Non-controlling interests at end of period Gain Loss On Financial Assets Held For Trading And On Other Financial Assets Liabilities At Fair Value Through Profit Or Loss Gain Loss On Hedge Accounting Net Losses Recoveries On Credit Impairment Net Value Adjustments Write Backs OnTangible And Intangible Assets Net Provisions For Risks And Charges And Other Expenses Income Net revenues and costs of insurance contracts issued and reinsurance ceded Unpaid Duties Taxes And Tax Credits Cash Flows From Used In Financial Assets Classified As Operating Activities Adjustments For Decrease Increase In Other Financial Assets Mandatorily At Fair Value Adjustments For Decrease Increase In Financial Assets At Fair Value Through Other Comprehensive Income Adjustments For Decrease Increase In Financial Assets At Amortised Cost Liquidity Generated Absorbed By Other Assets Cash Flows From Used In Financial Liabilities Classified As Operating Activities Adjustments For Increase Decrease In Financial Liabilities At Amortised Cost Adjustments for increase decrease in financial liabilities designated at fair value Cash Flows From Increase Decrease Of Other Liabilities Cash flows from used in insurance reinsurance contracts Net cash flows from insurance contracts issued which are liabilities assets Net cash flows from reinsurance cessions constituting assets liabilities Cash Flows From Investing Activities Proceeds From Sales Of Tangible Assets Classified As Investing Activities Cash Flows Used In Investing Activities Purchase Of Tangible Assets Classified As Investing Activities Other Inflows Outflows From Issue Purchase Of Treasury Shares