Financial liabilities at amortised cost Administrative expenses Fee and commission expense Fee and commission income (expense) Impairment loss (impairment gain and reversal of impairment loss) determined in accordance with IFRS 9 Tax expense (income) Cash flows from (used in) operations Cash flows from (used in) operating activities Other cash payments to acquire equity or debt instruments of other entities, classified as investing activities Purchase of intangible assets, classified as investing activities Cash flows used in obtaining control of subsidiaries or other businesses, classified as investing activities Cash flows from (used in) investing activities Dividends paid, classified as financing activities Cash flows from (used in) financing activities Increase (decrease) in cash and cash equivalents before effect of exchange rate changes of which goodwill cash and cashequivalents Assets Assets at beginning of period Assets at end of period Total assets InsuranceAssets InsuranceAssets tangible assets Assets Assets at beginning of period Assets at end of period Total assets tax assets tax assets Financial liabilities at amortised cost financial liabilities at amortised cost different from debt securities Liabilities Liabilities Liabilities at beginning of period Liabilities at end of period Total liabilities tax liabilities tax liabilities provision for employee severances pay other provisions for risk and charges equity instrument other reserves other valuation reserve profits losses attributable to owners of parent Administrative expenses Administrative expenses administrative expense staff costs administrative expense staff costs other administrative expense other administrative expense Profit (loss) from continuing operations Profit (loss) from continuing operations Profit (loss) before tax Profit (loss) before tax Profit (loss) before tax Profit (loss) before tax interest income and similar revenues interest expense and similar charges interest expense and similar charges Profit (loss) before tax Profit (loss) before tax gains losses on disposals and repurchase of financial assets and liabilities gains losses on disposals and repurchase of financial assets and liabilities gain loss on disposals of financial assets at fair value through other comprehensive income Profit (loss) before tax Profit (loss) before tax net gains losses on other financial assets liabilities at fair value through profit or loss net gains losses on other financial assets liabilities at fair value through profit or loss gains losses on financial assets liabilities designated at fair value through profit or loss gains losses on financial assets liabilities mandatorily at fair value through profit or loss gross income gross income Profit (loss) before tax Profit (loss) before tax Impairment gain and reversal of impairment loss (impairment loss) determined in accordance with IFRS 9 Impairment loss (impairment gain and reversal of impairment loss) determined in accordance with IFRS 9 ImpairmentLossImpairmentGainAndReversalOfImpairmentLossDeterminedInAccordanceWithIFRS9OnFinancialAssetsAtAmortisedCost ImpairmentLossImpairmentGainAndReversalOfImpairmentLossDeterminedInAccordanceWithIFRS9OnFinancialAssetsAtAmortisedCost NetProfitFromFinancialActivities NetProfitFromFinancialActivities Profit (loss) before tax Profit (loss) before tax net provisions for risks and charges depreciation amortisation and impairment loss reversal of impairment loss recognised in profit or loss tangible assets depreciation amortisation and impairment loss reversal of impairment loss recognised in profit or loss intangible assets other than goodwill operating costs operating costs Comprehensive income Total comprehensive income Comprehensive income Total comprehensive income Other Comprehensive Income That Will Not Be Reclassified To Profit Or Loss Net Of Tax foreign exchange differences reserves from share premium reserves from profit Reserves Not from Profit Not from Valuation valuation reserves equity instruments profit loss [member] total equity previous year profit loss allocation reserves Increase (decrease) in cash and cash equivalents before effect of exchange rate changes Cash flows from (used in) operations ProfitLossAttributableToOwnersOfParent NetLossesRecoveriesOnCreditImpairment NetValueAdjustmentsWriteBacksOnTangibleAndIntangibleAssets NetProvisionsForRisksAndChargesAndOtherExpensesIncome UnpaidDutiesTaxesAndTaxCredits Cash flows from (used in) operating activities CashFlowsFromUsedInFinancialAssetsClassifiedAsOperatingActivities CashFlowsFromUsedInFinancialAssetsClassifiedAsOperatingActivities AdjustmentsForDecreaseIncreaseInFinancialAssetsDesignatedAtFairValue AdjustmentsForIncreaseDecreaseInInsuranceReinsuranceAssets AdjustmentsForDecreaseIncreaseInOtherFinancialAssetsMandatorilyAtFairValue AdjustmentsForDecreaseIncreaseInFinancialAssetsAtFairValueThroughOtherComprehensiveIncome AdjustmentsForDecreaseIncreaseInFinancialAssetsAtAmortisedCost LiquidityGeneratedAbsorbedByOtherAssets Cash flows from (used in) operating activities CashFlowsFromUsedInFinancialLiabilitiesClassifiedAsOperatingActivities CashFlowsFromUsedInFinancialLiabilitiesClassifiedAsOperatingActivities AdjustmentsForIncreaseDecreaseInFinancialLiabilitiesAtAmortisedCost AdjustmentsForIncreaseDecreaseOfiFnancialLiabilitiesDesignatedAtFairValue AdjustmentsForIncreaseDecreaseInInsuranceReinsuranceLiabilities CashFlowsFromIncreaseDecreaseOfOtherLiabilities Cash flows from (used in) investing activities CashFlowsFromInvestingActivities CashFlowsFromInvestingActivities ProceedsFromSalesOfTangibleAssetsClassifiedAsInvestingactivities Cash flows from (used in) investing activities CashFlowsUsednInvestingActivities CashFlowsUsednInvestingActivities PurchaseOfTangibleAssetsClassifiedAsInvestingActivities PurchaseOfTangibleAssetsClassifiedAsInvestingActivities OtherInflowsOutflowsFromIssuePurchaseOfTreasuryshares IncreaseDecreaseOfReserves OtherInflowsOutflowsFromSalePurchaseOfMinorityControl