Cash flows from (used in) operations Other cash payments to acquire equity or debt instruments of other entities, classified as investing activities Purchase of intangible assets, classified as investing activities Cash flows used in obtaining control of subsidiaries or other businesses, classified as investing activities Cash flows from (used in) investing activities Dividends paid, classified as financing activities Fee and commission expense Fee and commission income (expense) Expense for policyholder claims and benefits, without reduction for reinsurance held Tax expense (income) foreign exchange differences foreign exchange differences reserves from share premium reserves from profit reserves not from profit not from valuation valuation reserves equity instruments profit loss [member] total equity previous year profit loss allocation reserves profitloss attributable to owners of parent GainLossOnFinancialAssetsHeldForTradingAndOnOtherFinancialAssetsLiabilitiesAtFairValueThroughProfitOrLoss gain loss on hedge accounting net losses recoveries on credit impairment net value adjustments write backs on tangible and intangible assets other labels net provisions for risks and charges and other expenses income unpaid duties taxes and tax credits ImpairmentWriteBacksAfterTaxOnDiscontinuedOperations cash flows from used in financial assets classified as operating activities cash flows from used in financial assets classified as operating activities cash flows from used in financial assets classified as operating activities [abstract] adjustments for decrease increase in financial assets designated at fair value adjustments for decrease increase in other financial assets mandatorily at fair value adjustments for decrease increase in financial assets at fair value through other comprehensive income adjustments for decrease increase in financial assets at amortised cost liquidity generated absorbed by other assets cash flows from used in financial liabilities classified as operating activities cash flows from used in financial liabilities classified as operating activities cash flows from used in financial liabilities classified as operating activities [abstract] adjustments for increase decrease in financial liabilities at amortised cost adjustments for increase decrease of financial liabilities designated at fair value provisions arising from insurance contracts cash flows from increase decrease of other liabilities cashflows from used in operating activities cashflows from used in operating activities cashflows from used in operating activities [abstract] cash flows from investing activities cash flows from investing activities cash flows from investing activities [abstract] cash flows used in investing activities cash flows used in investing activities cash flows used in investing activities [abstract] purchase of tangible assets classified as investing activities purchase of tangible assets classified as investing activities other inflows outflows from issue purchase of treasury shares other inflows outflows from issue purchase of equity instruments increase decrease of reserves other inflows outflows from sale purchase of minority control cash and cashequivalents tangible assets of which goodwill tax assets financial liabilities at amortised cost different from debt securities provisions for investment with risk on policyholders and pension funds tax liabilities provision for employee severances pay other provisions for risk and charges equity instrument other reserves other valuation reserve profits losses attributable to owners of parent interest income and similar revenues interest expense and similar charges gains losses on disposals and repurchase of financial assets and liabilities gain loss on disposals of financial assets at fair value through other comprehensive income net gains losses on other financial assets liabilities at fair value through profit or loss net gains losses on other financial assets liabilities at fair value through profit or loss net gains losses on other financial assets liabilities at fair value through profit or loss [abstract] gains losses on financial assets liabilities designated at fair value through profit or loss gains losses on financial assets liabilities mandatorily at fair value through profit or loss Change in technical reserves where the investment risk is borne by policyholders gross income administrative expense staff costs other administrative expense net provisions for risks and charges depreciation amortisation and impairment loss reversal of impairment loss recognised in profit or loss tangible assets depreciation amortisation and impairment loss reversal of impairment loss recognised in profit or loss intangible assets other than goodwill operating costs operating costs Profit (loss) before tax [abstract]