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corresponded to approximately 67% of the domestic purchases. The Supplier Code of Conduct has
also been included in foreign supplier’s cooperation agreements.
The number of personnel continues to grow as a result of the expansion of the chain and in the financial
year 2023, Puuilo opened five new stores. At the end of the financial year 2023, the number of personnel
converted into full-time employees (FTE) was 791 (693). Puuilo supports its personnel in learning and
career advancement, provides safe working conditions and fair employment terms and conditions and
treats everyone equally. The company promotes personnel retention. Approximately 74 % (78 %) of
Puuilo’s employment relationships are full-time, and the company aims to maintain this level in future
as well. Puuilo works systematically to ensure personnel well-being and conducts an annual personnel
satisfaction survey to measure its performance. The results of the survey carried out at the end of 2023
were above the average for the trade sector. Puuilo pays all employees’ salaries at least in accordance
with the collective labour agreement, the employees have the right to belong to a union, and employee
representatives have been elected per each personnel group.
Employees are provided with occupational health services with medical care coverage. A functioning
model of cooperation is in place with the occupational health service: shared objectives and monitoring
their realisation are used to prevent risks.
All Puuilo employees take the annual occupational safety training, which is also incorporated in the
orientation of new employees. Puuilo closely monitors the realisation of occupational safety through the
occupational safety committee, which supports the supervisors by actively promoting matters
concerning safety in the daily activities. We measure accident frequency in a systematic manner.
Personnel reports hazardous situations and near miss situations through an internal reporting system,
and the relevant supervisor reviews the reported cases. The occupational safety committee monitors
the number of reports and the measures taken. The system also provides information on the
assessments of hazards and risks and includes an action plan for occupational safety and health.
Puuilo has an equality, non-discrimination and personnel development plan that sets framework to our
work. Puuilo’s objective is to be a successful company whose employees have equal opportunities to
perform well and develop in their jobs. The goal is to be a work community where employees treat each
other equally and do not discriminate. The company has operating models in place for addressing
bullying, harassment, and unprofessional treatment. Discrimination on the basis of a person’s gender,
age, origin, nationality, language, religion, belief, opinion, political activity, union activity, family
relationships, health, disability, sexual orientation or other personal characteristic is not permitted.
Puuilo wants to operate in a resource-wise manner and ensure that the environment is clean and life-
sustaining in the future as well. The company pays special attention to the recycling rate in waste
generation as well as the monitoring and management of its carbon footprint. Puuilo succeeded in
reducing the amount of mixed waste by increasing the sorting of plastic and the energy waste. The
measurement of waste generation enables store managers to monitor waste generation on the level of
a specific store and the entire chain. Personnel received training in more effective sorting, and waste
management equipment was renewed and increased.
Puuilo’s waste management operations are carbon neutral. The carbon dioxide emissions generated
were compensated by planting forests and thus creating permanent carbon sinks. Puuilo also strived to