
Actions and resources related to business
conduct
To address the actual or potential impacts, risks
and opportunities described in chapter General
disclosures, section Material impacts, risks and
opportunities, Harvia has conducted several actions
which are continuous and divided and listed below
based on the subtopics defined in the ESRS 1,
Appendix A, that they are most material to.
CORPORATE CULTURE
- Harvia Code of Conduct and responsible business.
The Code of Conduct training is an integral part
of new employee onboarding, and Harvia requires
employees to complete the training bi-annually,
reinforcing awareness of ethical principles across
the organization. The online training platform,
piloted at the headquarters in late 2023, has
continued its phased expansion. In 2025, all Harvia
Finland employees, both blue-collar and white-
collar, were required to complete the Code of
Conduct e-learning program. In Harvia’s other
global units, the requirement currently applies to
allwhite-collar employees. Expansion of the training
requirement to all blue-collar employees across all
units is scheduled for 2026.
The completion rate for employees with access
to the training is 76% (70% in 2024), which is
approximately 59% (26%) of all Group employees.
- Whistleblowing channel for reporting possible
grievances. Harvia has a whistleblowing channel
through which Harvia Group employees or external
stakeholders can report any matter they find
unethical or suspected misconduct. Reports can
be made anonymously, and they are treated as
confidential. During 2025 or 2024, no reports were
made through the whistleblowing channel.
- Commitment to employee well-being and
satisfaction. Harvia evaluates its corporate culture
by conducting an annual employee survey. The
employee survey includes four indices: Commitment,
Leadership, Performance, and Engagement. The
results of the survey provide guidelines for the
development of personnel activities, leadership and
internal communication, which play an important role
in fostering Harvia’s corporate culture.
Harvia measured its Employee Net Promoter Score
(eNPS) for the first time in 2024, resulting in a
baseline score of +10 on a scale from –100 to +100. In
the 2025 survey, Harvia’s eNPS rose to +19, indicating
a clear positive shift. At the same time, the overall
response rate increased significantly, rising from 56%
in 2024 to 75% in 2025, strengthening the reliability
and representativeness of the results.
- Customer satisfaction survey. Harvia strives to
continuously improve its services and operations
and to build long-term trust with its customers.
To support this, the Group conducts an annual,
Group-wide customer satisfaction survey among its
business-to-business customers to gather structured
feedback on Harvia Group as a business partner. The
2025 survey was conducted at the end of the year
and sent to approximately 4,000 reseller customers
(11,000 in 2024). The response rate was 10%
(7% in 2024).
The results show variation across brands and
markets. At Group level, Net Promoter Score (NPS)
remained at a good level, and some brands achieved
excellent NPS scores. Across all Harvia Group brands,
customers expressed strong appreciation for product
quality and the breadth of the offering. In certain
markets, feedback highlighted challenges related to
customer service and technical support, which had a
negative impact on the Group’s overall NPS, resulting
in an average NPS of 53 (71 in 2024). The survey
provides valuable insights into customer perceptions
and supports the Group’s ongoing efforts to
understand and develop the customer experience.
- 75th anniversary and company culture. In 2025,
Harvia celebrated its 75th anniversary, marking
an important milestone in the Group’s history.
Throughout the year, the anniversary was celebrated
together with employees, customers, partners
and other stakeholders, with a shared emphasis
on appreciation, collaboration and continuity. The
celebrations provided an opportunity to thank
our stakeholders for their long-standing trust and
cooperation, while at the same time reinforcing
a forward-looking mindset. The anniversary year
helped strengthen a shared sense of purpose and
culture across the organization, supporting Harvia’s
ambition to shape the global sauna market so that
everyone has a reason to sauna.
MANAGEMENT OF RELATIONSHIPS WITH SUPPLIERS
INCLUDING PAYMENT PRACTICES
- Supplier Code of Conduct. 86% of existing suppliers
of goods and services at Harvia have agreed to
comply with the Code of Conduct. The company’s
goal is that all suppliers whose annual purchases by
Harvia total at least 20,000 EUR have committed
tothe Code of Conduct by 2027.
- Supplier visits, audits and assessments. Harvia
visits, audits or assesses its existing and new
suppliers according to company guidelines to gain
better view to manage the supplier’s integrity,
to mitigate risks, identify and seize possible
opportunities and drive positive ESG impact. They
also strengthen the mutual respect, trust and deeper
understanding of the needs and expectations of one
another promoting long-term partnerships.
118Harvia 2025 Strategy Business operations Sustainability Investors Governance Financial statements