For Azelis, 2023 was another year of accomplishments, with opportunities realized and challenges met. We delivered strong performance in the context of a challenging market environment, and we continued to execute on our growth strategy of strengthening our footprint in both new and existing markets. We marked an important milestone in our leadership with the announcement of our Group CEO succession, underscoring the success of our internal talent development program.
Our achievements during a difficult year are thanks entirely to the dedication of our colleagues across the group. It is their commitment to our shared vision that have allowed us to outperform our mid-term objectives. Over the last three years[1], we have delivered average revenue growth of 23% per year, of which an average of 10% was organic. During that time, we have expanded our adjusted EBITA margin by an average of 90 bps per year.
Our results for 2023 are another illustration of this commitment, as well as the inherent resilience of our business model. We increased our revenue to EUR 4.2 billion, despite the weaker demand due to macroeconomic pressures. We achieved €466 million of adjusted EBITA, and generated free cash flow of €601 million, implying a record cash conversion rate of 127.4%, demonstrating the benefit of our scale, and the defensive, cash-generative nature of our business.
During the year, we continued to execute on our strategic programs to support our objective to be the reference innovation solutions provider in our industry. We announced 10 acquisitions, of which seven were closed during the year. We entered the food market in North and South America with the acquisition of Gillco Ingredients in the US, and Vogler Ingredients in Brazil, which, in addition to the group’s flavors & fragrance offering, creates a compelling portfolio for the food & nutrition market in the region. Furthermore, the acquisitions we completed in Asia Pacific and EMEA reinforce our footprint in the end-markets that we serve.
We have further strengthened our laboratory network with the opening of new laboratories for Personal Care in Spain and South Africa, for Agricultural & Environmental Solutions in India, and for Lubricants & Metal Working Fluids in Italy. These new laboratories represent additional technical capacity to create innovative formulations to serve both our customers and principals.
Our investments to expand our lateral value chain and strengthen our technical capabilities reflect our commitment to supporting our principals by developing applications for their products, as well as our desire to provide the most innovative formulations to our customers. This has allowed us to win market share and secure more mandates from new and existing principals.
Our focus on innovation continues to be recognized in the industry. This year, we won the Gold award at in-cosmetics Asia for one of our haircare formulations. Azelis also won the 2023 Ringier Technology Award for Innovation in Personal Care, along with the Cosmébio Ingredient Trophy for extensive technical knowledge. These industry accolades highlight the appreciation from customers and principals of the technical innovations we provide, helping to develop the products and the relevant end markets.
We maintained our leadership in digital innovations, with 140+ customer portals and 30+ e-Labs deployed by the end of 2023, along with the roll-out of our principal portals well underway. We are leveraging our industry-leading digital and IT capabilities to improve the way we operate. During the year, we completed multiple integration projects involving a record 28 legal entities, thanks partly to the strength of our cloud-based ERP system.
We are well on-track with our Action 2025 sustainability agenda. Reflecting the group’s commitment to ESG, we have now revised the company’s corporate governance charter reflecting the addition of ESG to the scope of responsibility of the board’s Audit & Risk Committee. Furthermore, we have undertaken to combine our financial and sustainability progress in this edition of our annual report, ahead of the EU requirement for fully integrated reporting on financial performance and sustainability information under the Corporate Sustainability Responsibility Directive (CSRD) from next year onwards. Our focus on sustainability is reflected in the confirmation of our top industry ranking in the most recent Sustainalytics assessment, as well as our inclusion in the Euronext BEL®ESG Index in December 2023.
At the beginning of the year, we raised EUR 400m from the issuance of our inaugural bond, and EUR 200m from the issuance of new shares. These financing operations were performed to ensure that Azelis could fully participate in industry consolidation via acquisitions while remaining within its guidance of maintaining a leverage ratio of 2.5x-3.0x.
At Azelis, Enterprise Risk Management (ERM) is an ongoing process which allows us to drive a risk-intelligent culture and underpins well-informed decision-making closer to our operations and business. As part of our continuous risk management program, we updated our group risk register during the 2023 enterprise risk management cycle, identifying 11 top-priority risks out of a comprehensive list of 138. The Executive Committee has assigned these top priority risks to risk owners, and initiated risk mitigation actions in the final quarter of the year. Where necessary, risk owners are invited to executive meetings for deep dive discussions and analysis of the relevant mitigation programs. Our top three risks from our 2023 update were cybersecurity, supply chain concentration and foreign exchange risk. Further details on Azelis’ ERM system, are set out in the Risk Management section of this report.
The CEO succession program announced in August 2023 was the culmination of a two-year long process, where our group governance played its full role. The selection process was based on a succession planning that was initiated in 2021 and steered by the Nomination and Remuneration Committee of Azelis’ Board of Directors. An external party was mandated to support the process by providing the Board with a balanced short list of internal and external candidates. The committee is pleased with the outcome of the process, which accomplished a critical objective of the succession program to balance continuity with fresh perspectives within the senior leadership team to lead Azelis into the next stage of its development. The Board of Directors has the utmost confidence in the new group leadership’s ability to continue Azelis’ successful growth story.
There remains considerable uncertainty in the global economy, but the dedication of all our Azelis colleagues, along with the enthusiasm and fresh perspectives of the new leadership team, give us optimism that we will continue to deliver on our objective of becoming the reference innovation solutions provider in our industry and creating value for all our stakeholders.
As we prepare for this exciting new phase in our development, we would like to take this opportunity to thank our employees, our customers and principals, and our investors, for their unwavering support. A special note of appreciation goes to Dr. Hans Joachim Müller, for his vision, and the inspiration to get us to our current position of strength. Together with the entire Azelis Group, our new leadership team is excited to build on the strength that we have achieved, and forge ahead with the next phase of our development as a company.
Yours sincerely,
Anna Bertona, Chief Executive Officer
Dr. Antonio Trius, Chair of the Board of Directors
[1] 2020-2023
In November 2022, the Corporate Social Reporting Directive (EU CSRD) was adopted by the European Parliament and the Council of the EU. Like the Non-Financial Reporting Directive (EU NFRD), the EU CSRD sets out ESG reporting requirements for companies, but it has expanded the reporting requirements from the previous EU NFRD. The EU CSRD introduces a certification requirement for sustainability reporting as well as improved accessibility of information, by requiring a dedicated section in company management reports. EU CSRD will start to apply in 2025 for the 2024 financial year to companies already subject to the EU NFRD.
Ahead of this deadline, Azelis has set out a roadmap to secure compliance with the EU CSRD, which includes adapting the reporting processes toward integrated reporting, external certification by auditors, updating our materiality assessment to incorporate the concept of double materiality i.e. financial and impact materiality, adopting the mandatory European Sustainability Reporting Standards (ESRS) and carrying out an impact assessment of climate change risks and disclosures. The matrix, based on the double materiality outcome, will be disclosed as part of the integrated report in 2025 for financial year 2024.
In 2023, a multidisciplinary team consisting of internal representatives from Legal, HR, SHEQ & Sustainability, and Finance was formed. The objective of this team was to align on the different requirements of the EU CSRD and implement its requirements ahead of the 2025 deadline. To do this, the core team did a gap assessment against the EU CSRD and ESRS requirements, and the outcome was structured in the form of an action plan, which became the basis for discussion during the frequent meetings that the team had in 2023.
To monitor our progress toward the ambitions of Action 2025 and the forthcoming regulatory requirements, we have implemented integrated reporting across the organization. Monthly and quarterly reporting on KPIs related to People, Products & Innovation, Governance and Environment provide us with actionable insights in the areas where we are improving as well as those where we need to do better. Our Chief Financial Officer sponsors the implementation of integrated reporting, and we allocate all the resources necessary to ensure that a robust framework is in place to deliver timely, reliable, and accurate data.
We have embedded additional controls in our internal processes and internal organization, that help ensure the accuracy of all reported data.
The data generated by our integrated reporting provide stakeholders such as ESG investors with a clear oversight about the rollout of Action 2025.
To make our sustainability reporting more tangible, and ahead of the requirements of the EU CSRD, we have obtained limited assurance for 11 Action 2025 KPIs. Having sustainability KPIs certified by our external auditor sets us up well for a robust integrated reporting process.
As a process and results-driven organization, we apply the same rigorous, transparent approach to measuring our sustainability performance as we do in measuring our financial performance.
As of 2023, our ESG disclosures, in accordance with the requirements of the Belgian law regarding the disclosure of non-financial information (transposition of the European Non-Financial Reporting Directive (NFRD) 2014/95/EU), are incorporated in our Integrated Report. Therefore, as of 2023, no standalone Sustainability report is published.
The EU Taxonomy is a classification system that establishes a list of environmentally sustainable economic activities.
To be eligible, an economic activity should substantially contribute to at least one of the six environmental objectives of the EU Taxonomy. In prior year, only activities that contribute to the first two environmental objectives (Climate Change Mitigation and Adaptation) were formally adopted. In 2023, the environmental objectives of the Climate Change Mitigation and Adaptation have been amended, as well as activities contributing to the four remaining climate and environmental objectives (Sustainable use and protection of water and marine resources, Transition to a circular economy, Pollution prevention and control and Protection and restoration of biodiversity and ecosystems) have been adopted.
An eligible activity becomes taxonomy-aligned when it meets all the following three criteria:
Substantially contribute to one of the six economic activities in line with the technical screening criteria (TSC)
Do-no-significant-harm (DNSH) in relation to the other environmental objectives
Comply with minimum social safeguards (MSS) as described in the Taxonomy Regulation.
Based on our activities as a global specialty chemicals distribution group, we have examined all Taxonomy-eligible economic activities that are listed in the amended EU's Climate Delegated Act. The Climate Delegated Act focuses on those economic activities and sectors that have the greatest potential to achieve the objective of climate change mitigation, i.e. the need to reduce the greenhouse gas emissions or to increase greenhouse gas removals and long-term carbon storage.
After a thorough analysis and review involving all relevant divisions and functions, we concluded that our core economic activities are not covered by the amended Climate Delegated Act (Delegated Regulation (EU) 2021/2178 amended by Delegated Regulation (EU) 2023/2485 and Delegated Regulation (EU) 2023/2486) and consequently are Taxonomy-non-eligible, therefore not Taxonomy-aligned either. Neither do we have nuclear-energy or gas-related activities, as published in Article 2 of the Commission Delegated Regulation (EU) 2022/1214 of 9 March 2022 (the “Complementary Climate Delegated Act”) amended Delegated Regulation (EU) 2021/2178 (the “Climate Delegated Act”). Therefore, the share of Taxonomy-eligible economic activities in our total turnover is 0% and consequently the related capital and operating expenditure are also 0%. The capital and operating expenditure to be reported should also include those that are related to the purchase of output from Taxonomy-aligned economic activities and certain individual measures enabling the target activities to become low-carbon or to lead to greenhouse gas reductions. As these expenditures are limited given the asset-light business model of Azelis, the proportion of Taxonomy-eligible capital expenditure equals 0%, and the proportion of Taxonomy-eligible operating expenditure equals 0%.
Please refer to the Annex I to this Integrated Report for the disclosure on the methodology, in accordance with the Climate Delegated Act, applied to determine the Taxonomy-eligible KPIs applicable for Azelis.
Please refer to the Annex II to this Integrated Report for the disclosure on KPIs of non-financial undertakings as required by Annexes I and II of Commission Delegated Regulation (EU) 2023/2486.
We are a leading global innovation service provider in the specialty chemicals and food ingredients industry. We create value for our principals and customers with the breadth of our technical expertise and the strength of our lateral value chain. We have brought our one-stop shop for chemistries to the digital era and place a strong focus on sustainable solutions and services.
Azelis was founded in 2001 through the merger of Novorchem (Italy) and Arnaud (France) to create a chemistry-driven specialty distribution platform, as envisioned by founder, Dr. Hans Udo Wenzel. Our roots can be traced back to 1898 with the formation of Chance & Hunt (United Kingdom), which became part of Azelis in 2002. Our emphasis on innovation through formulation is part of our heritage, and our values of entrepreneurship, knowledge, focus and respect are very much part of what drives us today. Our 4,206 employees serve customers at locations in 65 countries across EMEA, Asia Pacific and the Americas, with group headquarters in Antwerp, Belgium. In 2023, we generated a total revenue of €4.2 billion.
Our business model and strategy for value creation are driven by innovation, digitalization and sustainability. We have 70+ laboratories worldwide, where we enhance existing formulations and develop new ones for our customers, including products that meet increasing sustainability demands, and where we benchmark product performance.
Azelis (AZE) has been listed on Euronext Brussels since 2021.
Our purpose inspires us. Our growth drivers power us forward. But it is our values that define who we are and what we stand for.
On our journey toward a more sustainable and innovative future, our values are embedded into everything we do and each step we take.
As a global innovation service provider, we generate revenue as an outsourced sales and marketing partner for our principals. We combine high-quality solutions from multiple principals, which we sell to our customers. Unlike traditional distributors, we offer a one-stop shop of high-quality solutions combined with deep technical and formulation expertise, giving our customers’ products a competitive edge, removing complexity and shortening our customers’ time to market.
We provide innovative and sustainable formulations to over 63,000 customers, and market insights and channels to grow the market for products of over 2,800 principals.
Our activities are supported by industry-leading digital capabilities powered by a robust IT infrastructure. Our mission is guided by our commitment to sustainability and contributing to a better world.
Our comprehensive portfolio of chemistries and strong formulation expertise for a wide range of applications across market segments (our lateral value chain) differentiate us from our competitors. Over the years, we have continually grown our lateral value chain and technical services by expanding with existing principals to new geographies and adding new principals and products to our portfolio. In addition to this organic growth strategy, we are one of the main industry consolidators that pursue strategic acquisition opportunities to grow both in developed and emerging markets.
We sustain our future value creation by continuing to invest in commercial and operational excellence and our strategic growth drivers:
Innovation: Growing and strengthening our network of application laboratories and technical hubs
Digitalization: Investing in digital platforms, connections and digital marketing
Sustainability: Action 2025 sustainability agenda, including investments in decarbonizing our operations
As an industry service partner, our services deliver value for both our principals and customers, as seen below.
The market for third-party chemicals distribution was estimated at €446 billion at the end of 2022. Roughly 49% of this market (approx. €218 billion) is in specialty chemicals1. This market involves multiple sectors and market segments and is highly fragmented, where a handful of regional and global players benefit from ample consolidation opportunities.
Overall, the degree of outsourcing to third-party distributors is expected to increase. Principals continue to expand to growth markets using distributors for local access. Growing demand from customers for value-added services plays an important role, with digital capabilities enabling efficiency and differentiation.
Other key market characteristics and trends include more stringent regulatory requirements and an increasing focus on sustainability. Azelis is well positioned to meet these demands with our strong compliance and capabilities in developing alternative sustainable solutions.
We serve a diverse customer base that produces for millions of consumers or businesses across multiple sectors. Our formulations are used for different applications, from food production to car manufacturing. We have organized our business along with the end market segments we address, all of which you can find in the tables that follow.
| Market | Categories | Market characteristics | ||
|---|---|---|---|---|
| Food & Nutrition |
|
|
| |
| Personal Care |
|
|
| |
| Agricultural & Environmental Solutions |
|
|
| |
| Pharmaceuticals & Healthcare |
|
|
| |
| Home Care & Industrial Cleaning |
|
|
| |
| Animal Nutrition |
|
|
| |
| Market | Application categories | Market characteristics | ||
| CASE |
|
|
| |
| Advanced Materials & Additives |
|
|
| |
| Lubricants & Metalworking Fluids |
|
|
| |
| Electronics |
|
|
| |
| Essential and Fine Chemicals |
|
|
| |
| Textiles, Leather & Paper |
|
|
| |
Our sustainability strategy is based on close and regular dialogue with our stakeholders, including employees, principals, customers, investors, public authorities and trade associations. It is only with their help that we will be able to achieve our Action 2025 targets.
Every two years, we run a global Employee Satisfaction Survey to gather employee views on topics such as working conditions, learning and development, and diversity and inclusion. The most recent survey was held in 2022, and we will hold the next in 2024. For more details of the 2022 results, please see the Our team section.
We work closely and regularly with our principals to help them increase their range of sustainable products by looking at how ingredients can be used in formulations. Every two years, we also run surveys to gauge the opinion of our principals more formally. Our most recent survey was in 2022, with significant improvements that reflect our principals’ growing trust in our business model. The next survey will be held in 2024.
We formally gauge our customers’ needs and perceptions on a regular basis, with the next survey planned for Q4 2024. Much of our dialogue with customers is conducted on a more regular basis by our sales experts, chemists, and application engineers in our laboratories, customer sites, and via our digital tools. It is this more informal engagement that plays a major part in shaping our sustainability strategy and actions.
We have established an investor relations department to serve as a conduit between Azelis and the financial markets following our listing as a publicly traded company in 2021. This department helps to address questions from investors on sustainability issues, which are increasingly a priority in the investment sector.
Azelis is a member of several international and national bodies that focus on sustainability in the chemicals sector, including the safe handling and use of chemicals within our industry.
We actively participate in key committees of many of these organizations, and we are a committed supporter of the Responsible Care® (RC) or Responsible Distribution® (RD) programs developed by these associations. Responsible Care® (RC), the chemical industry’s initiative to drive continual improvement in health and safety standards, provides an ethical framework toward safe chemicals management and performance excellence. Most of our entities are certified for RC or RD.
In 2020, we first became a member of Together for Sustainability® (TfS), an alliance of companies dealing with chemicals that works to improve sustainability standards in the global supply chain. We are still active with our TfS membership today.
Through our membership of the International Chemical Trade Association (ICTA), we are involved in a unique collaboration with other chemical distribution associations and companies to develop a global Responsible Distribution program, focused on improving the safety, health, environment, security and sustainability of chemical supply chains. To drive this forward, we are members of the working group, which includes the Alliance for Chemical Distribution in the USA (ACD) (formerly known as National Association of Chemical Distributors (NACD)), the UK Chemical Business Association (CBA), the German Distributors Association (VCH) and the Dutch Chemical Distributors Association (VHCP).
Action 2025 is based on our materiality matrix, which maps out the sustainability issues that are most important to our stakeholders and which pose the greatest potential risks — and opportunities — to our business.
Our initial materiality assessment was undertaken in 2019, with 127 potential topics identified by our Sustainability Steering Committee and assessed by internal and external stakeholders. We identified 21 topics following this process as being material to the business and therefore worthy of special focus in our Action 2025 strategy.
Our double materiality assessment was carried out in 2023 to ensure that our approach is aligned with the requirements of the EU Corporate Sustainability Reporting Directive (EU CSRD). The new matrix will be communicated in 2025 in company management reports on the 2024 financial year. Our Sustainability Steering Committee carries out a review each year to ensure any emerging issues are not missed. It also maps the materiality assessment annually against the more general business risks and opportunities defined by our Enterprise Risk Management unit.
Martina from the team in Croatia
At Azelis, we strive to make the world a better place. We combine products, ingredients and ideas — providing the expertise that will always matter in our changing world. Our ambition is to be the world-leading innovation service provider to the specialty chemicals and food ingredients industries, bringing value to our employees, customers, principals and investors.
Azelis' strategy to achieve our long-term goals is to address the needs of our different stakeholders.
For employees, Azelis offers a modern, global, and diverse workplace. Investments in digitalization, professional shared services and strong group services are key to driving world-class innovation and technical sales capability development globally. Azelis aims to be recognized as a global employer of choice in the industry and to deliver long-term sustainable growth for our investors through three growth components.
For customers, Azelis offers personalized technical services and a robust, effective lateral value chain that enables them to grow their market share in increasingly competitive global markets. Our lateral value chain proposition allows us to combine our technical expertise and multiple products from different principals to create innovative and sustainable solutions for customers. We aim to create customer value by offering a real one-stop shop for specialty chemicals and ingredients.
Customers benefit from access to local technical sales, a product portfolio with a continuously growing list of sustainable alternatives, and customized solutions based on deep understanding of customer needs and challenges. Today, we are at the forefront generating these insights across channels. We further increase customer intimacy by accelerating data-driven value-selling approaches across customer and market segments. Strong safety, health, environment and quality (SHEQ) services and advanced sourcing and supply chain solutions are additional value-adding services for customers.
As an outsourced sales and marketing partner for our principals, Azelis’ foremost goal is to grow the market share of the principal product portfolios that we represent. We create principal value by extending reach to new geographies, customer segments and application areas, enabling growth without increasing complexity for principals. This strategy includes industry-leading digital capabilities to reach new customers and generate customer insights to accelerate growth.
Our strong technical sales team works to increase sales of existing principals’ products, while our mandate wins and long-term partnerships with blue-chip principals continuously develop our business and improve our product offerings.
Azelis’ M&A strategy works to complement organic growth with acquisitions. By consolidating the industry in key countries and market segments, we are able to improve our lateral value chain and geographical footprint. In line with our objective to be the industry reference for innovation, digitalization and sustainability, we look for companies with the same values and a complementary product and principal portfolio to reinforce our core value proposition.
Our objective is to be the preeminent global innovation service provider for the specialty chemicals and food ingredients markets. Our strategy for achieving this objective is to drive growth centered on our lateral value chain, guided by our commitment to innovation, sustainability and digitalization.
At Azelis, innovation is at the core of everything we do. We believe in the endless possibilities of formulations and strive to bring chemistry to action in better ways and shapes than ever before. Our dedication to innovation has been recognized globally in the industry, with numerous awards and accolades over the years.
Consistently striving for improved business offerings is in the DNA of our business model. A high level of application performance, improved cost competitiveness and sustainable solutions are growth drivers in all market segments we serve.
We aim to be a leading solution provider in the distribution and application of reliable and sustainable ingredients. Our global network of 70+ application laboratories — strengthened by a set of technical hubs — enables us to work with our customers to develop new, better-performing, sustainable formulations for their products or processes. We focus on helping them become more competitive and more sustainable by responding to trends and growth opportunities. We leverage local knowledge through our global knowledge management system and corporate-wide formulation tool, fully integrated into our customer relationship management (CRM) tool.
Our commitment to supporting our customers' innovation capabilities is reflected in the range of tailored solutions we offer, with an emphasis on sustainability, trends and cost-effectiveness.
Azelis’ value proposition is powered by a comprehensive product portfolio, called the lateral value chain. By combining multiple products from different principals, we’re able to leverage our broad portfolio of ingredients and create innovative and sustainable formulations for our customers, while building new markets for our principals.
Our lateral value chain, together with extensive technical expertise and a diverse range of formulations, allows our team to strategically combine products to develop innovative formulations and solutions,
resulting in an unparalleled one-stop-shop experience for customers. Our principals also benefit from our extensive product range, as our team can uncover and develop more application opportunities for their products, creating a broader market and delivering higher growth. Through our expertise in combining products across the lateral value chain, we foster customer and principal intimacy, and our team can develop meaningful relationships with our partners.
With 70+ application labs, along with additional service and testing facilities, we have created a world-class technical network.
Our team works to develop new formulations, enhance existing ones and benchmark product performance. As evident from the recent recognitions, our team takes pride in becoming experts within the field, extensively testing, assessing and researching the products within our lateral value chain.
Our lab presence isn’t limited to physical interactions; our online tools, such as the customer portal, allow customers to explore formulations and our lateral value chain by using our digital support, and our seamless API connectivity provides real-time insights for our suppliers. For more information on our digital tools, take a look at the digitalization section that follows.
With growth through acquisitions being a key part of our strategy, our lab capabilities are constantly expanding into new regions and market segments. In 2023, our Latin American presence expanded with the acquisition of Vogler in Brazil, active in the food & nutrition and animal nutrition markets. This strategic acquisition brought three laboratories to service the industry; a bakery lab, a beverages lab, and a dairy, ice cream and meat lab.
A great example of innovating for sustainability and utilizing the lateral value chain recently came from our Home Care & Industrial Cleaning team. At a customer's request, our team embarked on a mission to reformulate a laundry detergent, making it more sustainable by decreasing the number of surfactants. To overcome the challenge without losing overall effectiveness, our lab team utilized our extensive lateral value chain and incorporated a blend of six enzymes, reducing surfactant content by 20%.
In addition to superior cleaning performance and no significant difference in foam volume, a cost analysis determined that using the enzyme blend also saved on costs.
Azelis operates one ERP system, with a range of globally standardized functionalities, including our cloud-based CRM. In 2023, this technical setup saw its functionality extended for technical project management as well as formulation documentation. Fully considering IP legislation, we now run one global system for technical project management, improving our capabilities for technical portfolio management as well as pipeline management.
Aligned with our Action 2025 sustainability strategy, we aim to become the leading distributor of sustainable solutions and services, with a sustainable product portfolio augmented with sustainability-oriented application services. Our innovation capabilities not only meet our customers' needs and expand the market for our principals' products, but also advance our sustainability agenda. We leverage our technical expertise to develop new sustainable formulations, promoting eco-friendly materials in the end markets.
At Azelis, we believe in innovating for a better world. Our commitment to sustainability drives our innovation efforts, ensuring that we create a more sustainable future for our industry and stakeholders.
Dipti from the Food & Nutrition team in India
In today’s dynamic business landscape, digital presence is a strategic must. A robust digital backbone facilitates seamless interactions, opens new avenues for growth and provides a catalyst for innovation and efficiency. That is why we consider digitalization one of the key strategic drivers for our company’s and business’s continued development.
Digital capabilities play a vital role as an enabler and differentiator. A new generation of formulators and buyers prefer to do product searches online to narrow down suppliers, innovations and products in line with their needs. Our marketing and sales teams are supported by real-time data that allow them to generate insights into customers’ needs and market trends, and steer the development and delivery of value-added services. Our insights enable our principals to identify new commercial and application development opportunities.
Recent advancements in new technologies, such as artificial intelligence (AI), will continue to drive real-time insights into our end markets, help us identify new solutions and drive efficiencies across our value chain. They allow us to support our customers with personalized information and insights at the right time, while increasing service levels with the advanced planning and forecasting capabilities these new technologies offer.
At Azelis, we use digital capabilities to facilitate end-to-end automation and process harmonization to enhance the experience of our customers and principals.
Azelis’ future-proof and scalable digital foundation is based on three pillars: Azure, Microsoft 365 and Dynamics 365. Being a fully cloud-powered company, our foundation drives operational efficiency. It ensures that we can scale our back-office activities as we continue to grow.
Improved usability, higher productivity and enhanced cybersecurity are just a few of the benefits we have achieved. Our digital foundation helps us develop new services while minimizing our carbon footprint. It is a strong fit with our overall strategy of how we can integrate new companies faster, how we can connect more securely, how we can drive value for all our stakeholders and how we can be more energy-efficient.
In addition to an integrated ERP and CRM system, a product information management system (PIM), and a global master data and analytics hub, Azelis continues to invest in differentiating capabilities enabled by emerging technology such as artificial intelligence. With AI-powered guidance, cash flow prediction, and supply, forecasting and resource management, our opportunities to derive more value from our digital investment are endless. Our digital tools and services allow us to fully leverage the embedded abilities in our daily work, which helps optimize and simplify workstreams across our value chain to drive efficiencies while benefiting from advanced insights.
Recent examples of these working tools include our automated data extraction tool. We use AI to understand technical data sheets (TDS) and safety data sheets (SDS), extracting data automatically while learning from every document processed. These automated and optimized processes make handling a catalog of over 100,000 base products significantly more efficient, delivering twice as much information in half the time and improving the quality of data extracted.
We focus as much on the security of our systems as we do on increasing our overall security posture. As part of our information security management program, we have an ISO 27001 information security certification in place.
The reliability, agility and precision of the end-to-end, fully integrated platform will scale as we grow, supporting our relentless drive for innovation and connectivity. Our powerful digital backbone allows us to respond and comply efficiently with the ever-changing regulatory landscape in the markets where we operate, creating value for all our stakeholders.
With digital being another way to connect and engage, we have developed powerful services to create deep, meaningful, personalized engagement for our customers (customer portal and e-Lab) and principals (principal portal). Our digital foundations enable us to deliver tailored digital customer and principal-facing digital engagement at scale.
We have built end-to-end services, rather than siloed apps and websites, and continuously work to improve them. As an innovation solutions provider with advanced digital capabilities, Azelis can collect and connect many data points from multiple sources. For our principals, we have developed seamless services that automate the real-time flow of information, reducing the complexity of ensuring that all relevant technical, commercial and regulatory information about their products is up-to-date and accessible.
This delivers a flywheel effect that means our customers benefit from high-quality technical information and personalized digital engagement, while our principals enjoy enhanced market intelligence and insights.
Our end-to-end digital services for our customers include customer portals and the e-Lab. The customer portals offer easy access to the latest trends, high-quality information on products and formulations, regulatory documentation and easy access to relevant Azelis teams. Integrating e-commerce functionalities makes requesting lab samples as well as placing commercial orders much more efficient. Our customers can download all relevant documents, such as safety data sheets, certificates of analysis and delivery notes of their recent orders, which delivers efficiencies for them and our internal sales departments. We are connecting with our customers through more than 140 customer portals globally.
The Azelis e-Lab is a digital service that allows customers to create, enhance or fix formulations at their convenience. More than 30 e-Labs provide all the tools customers need for a detailed briefing of their project, with immediate formulation and product recommendations.
The e-Lab provides instant access to our global network of technical experts, offering a faster and easier path toward innovative formulations and improved product development cycles for our customers.
With our digital services, we help customers embark on an exciting journey from ideation to commercialization, while reducing time to market, leveraging our lateral value chain and driving consistent customer growth.
Through our principal portals, we provide key statistics and relevant market insights to our principals. In addition to a real-time view of sales performance and opportunities, we provide concrete insights into the application of their products and emerging market trends that can help steer their R&D programs toward market needs. Our principals can also log on to our digital platforms via API/EDI connectivity for real-time access to our insights.
Our digital strategy is fully centered on the value drivers for our business, customers and principals — building a connected enterprise. Digital technology helps us scale our business activities, integrate the newly acquired companies faster, and it helps us manage the complexity of our business across diverse countries, languages, cultures and market segments.
We believe that the shift toward more sustainable products is another growth engine for the industry over the coming years. As an innovation partner with a strong focus on sustainability, Azelis helps principals advance their sustainability agenda by bringing healthy and environmentally friendly products to market. We help our customers positively impact society and the environment, making us their preferred partner.
Our sustainability strategy, Action 2025, sets out our commitment to become the world’s leading provider of sustainable solutions and services in the specialty chemicals and food ingredients distribution industry. At Azelis, we play a significant role in helping our suppliers and customers achieve their sustainability objectives. Selecting from the broad portfolio of products we distribute, we identify sustainable solutions and develop formulations that enable our customers to launch more environmentally friendly products. We will continue to assess our suppliers' sustainability protocols and help them develop their own sustainability practices, improve sustainability standards across the value chain and enhance the reputation of the chemical industry.
Action 2025 was developed on: insights gained from in-depth interviews with our principals and customers, the results of our EcoVadis® assessment, input from Azelis business representatives and the materiality assessment that we carried out in 2019, which aimed to identify and understand the relative importance of specific ESG and sustainability topics to our organization.
Our Action 2025 program reflects the principles of international benchmarks used to track progress in sustainability, including the UN Sustainable Development Goals (SDGs), the ISO 26000 standard, the Responsible Care® / Responsible Distribution® programs and the guidelines of the Global Reporting Initiative (GRI) that are used as a reference.
Azelis' sustainability performance is assessed annually by Sustainalytics. Sustainalytics ESG ratings evaluate a company's exposure to material industry-specific ESG risks and how well a company manages those risks. The outcome considers the group to be at low risk of experiencing material financial impact from ESG factors.
Last year, Azelis was ranked #1 in the industry on ESG by Sustainalytics among a peer list of 178 international traders and distributors, with a score of 12.4 (lowest risk). This places Azelis in the top 5th percentile of more than 15,500 companies rated by the firm worldwide. In 2023, Azelis has managed to bring its ESG Risk Score down by 0.5 points. Azelis maintained its top industry ESG ranking, this time among a group of 205 peers, with an ESG score of 11.9, confirming its strong performance across a broad range of ESG metrics.
As of December 2023, Azelis is included in Euronext’s BEL®ESG Index, as one of the 20 listed companies that demonstrate the best ESG practices. The BEL®ESG Index identifies and tracks the 20 highest-ranking companies in Belgium that demonstrate the lowest environmental, social and governance (ESG) risks. It also serves investors as a reference to better identify those companies that focus on a more sustainable future by combining economic results with sustainability goals. Only two years after becoming publicly listed, Azelis is proud to be part of that index.
In 2023, Azelis also participated in CDP’s climate rating program for the first time, earning a ‘B’ (Management) score. CDP is an international organization that collects and analyzes climate-related data from thousands of companies worldwide. Azelis was one of more than 23,000 companies that disclosed environmental data, and our score is a testament to our ongoing commitment to the environment and managing our environmental impact.
With Action 2025, we are ensuring that sustainability is an integral part of all our business processes and a pillar of our corporate strategy. Our sustainability strategy is structured around four pillars: People, Products and Innovation, Governance and Environment. Action 2025 commits Azelis to achieving a series of ambitious targets by 2025 across all these areas.
For each pillar, we have prioritized the United Nations Sustainable Development Goals (UN SDGs) that we can best contribute to through Action 2025.
| Pillar | Targets | SDGs | |
|---|---|---|---|
| People | Employee attraction, development and retention:
| ||
| Products and Innovations | Sustainable products:
| ||
| Governance | Compliance:
| ||
| Environment | Energy management and mitigating climate change:
| ||
| CSR and sustainability commitments | CSR and sustainability recognitions | ||
Sustainability is embedded into Azelis’ corporate governance structure.
On the Board of Directors, Dr. Alexandra Brand acts as sponsor for all matters relating to sustainability. At the same time, our Executive Committee (ExCom) drives the implementation of our sustainability strategy, with members Dr. Hans Joachim Müller (until his retirement, December 31, 2023) and Anna Bertona specifically focused on sustainability initiatives.
Our Sustainability Steering Committee is responsible for coordinating the implementation of the strategy and developing sustainability policies and guidelines.
Reflecting the importance that we place not just on our sustainability agenda, but also on the integrity of our sustainability reporting, we have decided to split the Safety, Health, Environment and Quality (SHEQ) and Sustainability function into two separate roles. Rahul Khanvilkar, previously the Group SSC SHEQ Manager, was appointed as Group SHEQ and Regulatory Affairs Director, and Dr. Michael Heite, previously Head of Sustainability and Compliance at Bayer AG, was appointed as Group Sustainability Director.
Members of our multidisciplinary global sustainability task force from all regions met regularly in 2023 to review our progress toward Action 2025, ensuring our sustainability strategy and objectives are aligned with our business's challenges and opportunities.
Our people are our most important asset and the driving force behind our success.
We aim to not only attract top-tier talent, but also nurture their growth and ensure their sustained commitment.
We are resolute in our dedication to cultivating a workforce that reflects the richness of diverse perspectives, backgrounds and experiences. Employee engagement, well-being, health and safety, learning and development, and embracing inclusivity are not merely goals; they are an integral part of our ethos and foster an environment where every individual feels valued, empowered and able to thrive.
This underlines our commitment to becoming an employer of choice in our industry. This commitment is not just about being competitive; it is also about creating a workplace culture that is both dynamic and enduring.
| GRI | Key Performance Indicator | 2023 | 2022 | 2021 | 2020 | Target 2025 |
|---|---|---|---|---|---|---|
| Engagement score (Employee Satisfaction Survey)1 | 75 (β)2 | 75 | 74 | 74 | 773 | |
| Loyalty score (Employee Satisfaction Survey)1 | 83 (β)2 | 83 | 82 | 82 | 854 | |
| % of employees in the talent pools | 8.0% (β)2 | 10.0% | 11.4% | 7.1% | >10% | |
| 405-1 | % line managers trained in diversity and inclusive leadership | 99.6% (β)2 | 99.3% | 98.9% | Not reported | 100% |
| 405-1 | % senior management positions held by women | 29.5% (β)2 | 31.8% | 23.5% | 21.9% | 30% |
| Working conditions score (Employee Satisfaction Survey)1 | 75 (β)2 | 75 | 74 | 74 | 765 | |
| 403-9 | Workplace accidents with lost time | 6 | 6 | 6 | 2 | 0 |
| Average number of hours of training per employee6 | 16.8 | 15.9 | 13.5 | 12.2 | 24 |
Risk: Our objective is to guarantee that we can grow our employees and provide compelling career prospects, thereby establishing an in-house talent pool. We aim for all our employees to regard Azelis as the best place to fulfill their career aspirations.
Mitigation: We have expanded and finalized our performance and talent assessment processes, facilitated by our Human Capital Management (HCM) system, Workday®. We have also strengthened our annual talent pool review and are making significant investments in upskilling individuals within our talent pools, as well as across the entire Azelis community. Furthermore, in 2023, we've established our inaugural HR Center of Excellence dedicated to Learning & Development. This center is responsible for strategizing, executing and steering our L&D initiatives for leaders, talents and employees, with the aim of instilling a culture of lifelong learning across the entire organization.
Risk: Our achievements hinge on our capacity to attract top-tier talent, nurture and retain our workforce. It is imperative that we establish robust pipelines for both external and internal talent, reducing the time it takes to hire and voluntary turnover rates.
Mitigation: Our commitment to enhancing working conditions and investing in employee development helps us manage and reduce this risk. As a rapidly expanding organization, we provide a broad spectrum of opportunities for career progression and consistently give precedence to promoting from within. In 2023, 41.7% of the number of open positions and vacancies were filled by internal promotions. In addition, when determining pay for most of our global workforce, we are guided by external benchmarks, making sure we are competitive. In our ongoing commitment to nurturing a robust talent pipeline, we have allocated a dedicated talent acquisition specialist in EMEA in 2023, aimed at enhancing our ability to attract top talents. Moreover, as an integral component of our recruitment value proposition, we are set to unveil a global employer branding video in 2024. The goal is to encapsulate the rich diversity of our workplace and showcase the myriad opportunities Azelis offers, with the aim of not only attracting top-tier talent but also reinforcing our reputation as a company that values diversity, embraces opportunity and leads the way in innovation.
Risk: As Azelis continues to expand and evolve, it becomes increasingly crucial for us to cultivate a performance-driven culture. One that encourages our team members to take ownership of their responsibilities and work autonomously. One that fosters an environment where entrepreneurship is not only welcomed but actively nurtured. In this atmosphere, individuals are empowered to excel, and the organization benefits from the initiative and innovation generated from this approach.
Mitigation: We have linked our yearly performance reviews with talent and compensation reviews — using our state-of-the-art HCM system, Workday® — enhancing our ability to track performance expectations and monitor accountability. Our performance-based pay practices complement this development to enhance the culture of performance across Azelis.
Risk: At Azelis, maintaining an uncompromising commitment to ensuring a safe and healthy work environment is of utmost importance. This is essential to safeguard the well-being and security of our employees.
Mitigation: The implementation of robust SHEQ policies and processes has created a culture of safety. Our priority is protecting the health of our people and preventing safety hazards, accidents and other damage to the company that results from non-compliance with health and safety legislation.
At Azelis, employee engagement is pivotal to fostering a thriving and productive workforce.
Employee engagement is the heartbeat of our organization, representing the emotional investment and commitment employees bring to their work and creating an environment where individuals are not merely satisfied with their jobs but are deeply connected to the mission and values of Azelis.
We believe engaged employees are more likely to go the extra mile, contribute innovative ideas and foster a positive workplace culture.
With seven acquisitions closed in 2023, and three more announced in Q4, it is important to introduce our new employees to our value system to mitigate risks. Our standard practice involves integrating employees from acquired companies into our established human resources processes and procedures within one year of the acquisition. In the case of joint ventures, the integration process may naturally take a bit longer.
Here at Azelis, we place a strong emphasis on providing a warm and inclusive welcome to our new employees, enabling them to fully immerse themselves in the values and culture of Azelis. This is achieved through a multifaceted approach, including in-person interactions, a comprehensive week-long induction program, dedicated buddy programs, engaging team events and structured formal meetings.
To further promote effective interactions between new employees and their line managers, we will introduce a comprehensive new hire journey checkpoint at the 30, 60 and 90-day milestones. This initiative will be executed through Workday®. In conjunction with our L&D strategy, we aim to implement online training courses on our Code of Conduct and other cornerstone policies for all new employees.
This training must be completed within three months of joining the company, and it will be facilitated through our e-learning modules on Workday®. This approach guarantees consistent and uniform policy induction training throughout the organization.
Investing in our managers' professional development is not merely a strategic decision, but a testament to our commitment to fostering a culture of expertise, innovation and excellence. At Azelis, we cultivate a culture of outstanding leadership that will drive the sustained success of our organization.
In 2023, we introduced our new Managers' Resources Website, meticulously developed by our HR team in the Americas, to bolster managerial competence and leadership capabilities.
Anthony, Grace and Daniel from the Azelis team in China
This centralized hub provides valuable resources and introduces a structured approach to training. The platform offers mandatory training modules for our new managers, ensuring they are equipped with the essential tools and knowledge to excel in their roles. Additionally, experienced managers can access a curated list of suggested training programs focused on going beyond fundamentals of management and enhancement of leadership skills.
This includes trainings on empathy as a leader, handling conflict, interpersonal communication, managing unconscious bias and leading diverse teams.
By investing in our managers' professional development, we are strengthening our leadership bench and fostering a culture of expertise, innovation and excellence.
Our people at Azelis are united by the common goal of fostering innovation, enhancing cooperation and embracing a journey of improvement. The unwavering commitment to achieving excellence in our practices and business operations perfectly aligns with our mission of advancing the support and well-being of our employees and the success of our business endeavors.
Within the vibrant HR EMEA community, a transformative initiative has been launched through the establishment of six dedicated workgroups. These workgroups aim to optimize HR processes across the EMEA region by harnessing the skills and knowledge of our local HR professionals. Some of the key focus areas include 'Employee Attraction and Retention,' 'Company Culture & Employee Wellbeing' and 'Employee Onboarding & Offboarding Experience.'
The overarching vision of these workgroups is to go further in optimizing HR processes at EMEA level by harnessing the rich pool of talent within our local HR teams. This collaborative endeavor is driven by the aspiration to create standardized processes and pinpoint actionable strategies that will result in best-in-class HR support for our business operations and people.
Each workgroup operates under the guidance of a team leader and consists of no more than four dedicated individuals. These teams were entrusted with the pivotal responsibility of establishing essential key performance indicators (KPIs) and ensuring consistent updates are delivered during the monthly EMEA meetings.
At Azelis, the learning and development of our people is one of the strategic pillars that support competitiveness and drive our success. That is why we invest in our teams' growth and cultivate the continuous improvement culture that fuels our trademark ingenuity and innovation capabilities.
The commitment to personal learning and development is anchored in our culture of accountability and performance, driven by our seamlessly integrated people-centric processes.
At Azelis, ambition, innovation and performance are encouraged and rewarded. Empowering our people and increasing their autonomy and accountability is an intrinsic part of our company’s culture.
In 2023, 2,940 employees completed a yearly performance and talent review designed to improve performance, professional skills and functional competencies and support employee development.
We track performance expectations, monitor accountability and have introduced multiple calibration steps to review and validate the performance ratings to ensure everyone is rated against the same shared criteria.
As our performance and talent review process takes place from November of the previous calendar year to February of the reference year, all employees are eligible to participate.
For detailed information about the exceptions, please see Annex III - Methodology in this report. Usually, this process does not include employees who joined the company as a result of a merger or acquisition before the start of the review.
In 2022, two new features were introduced to our Workday® human capital management system — talent pool assignment and succession planning. This allowed us to consolidate the results of the performance and talent review processes, identify the employees with the best performance and potential ratings over at least two years and assign them to one of the four talent pools we defined. This is followed up with succession planning, allowing us to identify and develop new, potential leaders who can move into leadership and other business-critical roles when they become vacant.
In 2023, we launched a new talent pool in addition to the three existing ones to enhance the granularity of our talent identification process and make talent development more actionable by clearly defining how ready a candidate is to take on greater responsibility.
Creating a stronger link between our performance and talent review processes will ensure we have a robust and sustainable pipeline of high-performing talent to fill roles at all levels across Azelis. It will also assist employees with career planning and development, increasing their engagement and motivation.
This integrated performance-to-talent review process allowed us to cover 41.7% of vacancies and open positions in 2023 through internal promotions. This percentage has increased by 7.7% from 2022. In 2023, 8.0% of employees were assigned to our talent pools. Our goal, as part of Action 2025, is to have at least 10% of our people in talent pools.