
8
Social and staff matters
Management has identified the Group’s ability to attract and retain qualified employees - both now and in the future - as a key risk area
related to social and staff matters.
To address this, the Group is committed to hiring trainees and recently qualified individuals each year, while also promoting the
inclusion of marginalized social groups in the workforce. These efforts support both talent development and social responsibility.
The Group also prioritizes creating a positive and respectful working environment. It is our objective that all employees experience a
workplace culture that values them as whole individuals, fostering well-being, engagement, and mutual respect.
Action and performance
In the 2024/25 financial year, the Group employed seven trainees and three recently qualified individuals, reflecting our ongoing
commitment to talent development. Additionally, three employees were hired under our policy supporting individuals with social, mental,
or physical challenges.
During the year, 15 cases required management attention under our policy for supporting vulnerable employees, including those
affected by stress, illness, or other personal challenges. These cases were handled with care and in accordance with our inclusive
employment principles.
Looking ahead, we will continue our inclusive approach to recruitment and development, ensuring equal opportunities for all, regardless
of background or ability. We also remain committed to implementing and monitoring the specific initiatives developed from the statutory
Occupational Safety and Health (OSH) audit conducted in previous years. These efforts aim to maintain a safe, inclusive, and
supportive working environment for all employees.
In 2024/25, the Group also made significant investments in digital skills development. We expanded our e-learning offerings to
accelerate training in digital systems and hired a dedicated staff development specialist to support growth across technology, product
knowledge, sales, and customer service. Additionally, we introduced targeted training programs for back-office staff, tailored to their
specific functional areas.
We are continuously working to align all training and educational initiatives across the organization, and these efforts will continue
throughout 2025.
Environmental and climate issues
In light of global climate change, Management has identified energy consumption across the Group’s operations as the primary
environmental and climate-related risk.
The Group is committed to integrating environmentally and climate-friendly solutions in all renovation, redecoration, and new store
establishment projects. This includes prioritizing the use of recycled materials for packaging wherever possible and implementing
comprehensive waste recycling systems across all stores and administrative functions.
Sustainability is deeply embedded in HiFi Klubben’s DNA. The company is dedicated to offering high-quality products designed to last,
many of which can be repaired or upcycled. This approach minimizes waste and extends product lifespans. HiFi Klubben’s service and
repair department is one of the largest hi-fi repair facilities in Northern Europe. It plays a key role in environmental responsibility by:
Supporting the development of new repair solutions through root cause analysis
Serving as a test center for verifying product quality before market launch
Contributing to a circular economy that benefits the environment, suppliers, and customers
This commitment reflects the Group’s core values: maintaining a short value chain, prioritizing quality, and ensuring that every product
sold delivers long-term value. HiFi Klubben does not sell products for short-term gain; each product must align with the company’s
heritage and standards of excellence.
Looking ahead to 2025/26, the Group will continue to expand its repair services, develop new repair solutions, and support software
upgrades. Additionally, operations will remain aligned with the requirements of the Waste Electrical and Electronic Equipment (WEEE)
Directive, ensuring responsible handling of electronic waste.
Action and performance
During the financial year 2024/25, HiFi Klubben continued to advance its environmental ambitions by implementing additional initiatives
aimed at reducing emissions, energy consumption, and waste across its operations.
At the central warehouse, we introduced a new system utilizing returnable plastic pallets. This transition eliminates the need for
disposable wooden pallets and reduces emissions associated with single-use materials and reverse logistics. The plastic pallets occupy
less space during transport, do not require incineration, and can be reused multiple times—supporting a circular logistics model with
both environmental and economic benefits.