
Electricity North West Limited
Annual Report and Consolidated Financial Statements for the year ended 31 March 2022
10
Strategic Report (continued)
COVID-19 (continued)
During periods of pandemic restrictions, all
colleagues, to the extent their roles permitted
were supported to work from home. As
restrictions have eased, we have continued to
adapt our ways of working to allow colleagues
the flexibility to balance home and office
working, with the introduction of an agile
working trial. To facilitate greater agile working
we have significantly increased our IT
investment over the last two years.
For our colleagues who work in the field, we
continued to implement appropriate safety
and hygiene procedures, which have been
adapted as government advice has evolved,
including social distancing measures and use of
additional personal protective equipment. For
those employees who have not been able to
work effectively from home, and to facilitate
the return of others, we have continued to
adapt measures to ensure that we keep our
colleagues safe in our offices and depots.
The commitment shown by our colleagues to
the business and our customers throughout
the pandemic has been exceptional. At the
same time, we do recognise the impact that
these unprecedented times can have on
wellbeing, especially mental wellbeing. We
continue to support colleagues through our
mental wellbeing support mechanisms,
including our Employee Assistance Programme
which is available to all employees.
Maintaining supplies
In line with our role as an essential service
provider, we have continued throughout the
pandemic with our essential maintenance of
the network, as well as responding to power
cuts when these occur.
Throughout the last two years we have worked
closely with Government and Ofgem as well as
the industry body, the Energy Networks
Association, to ensure a consistent industry-
approach.
Supporting our customers and communities
Notwithstanding the pandemic we have
continued to respond to issues across the
network 24 hours a day, 7 days a week, to keep
power flowing, including responding to power
cuts, wherever and whenever they happen.
During the pandemic the Company
commissioned independent research on the
impact of the COVID-19 pandemic on
customers with vulnerabilities to identify
emerging trends and challenges.
The report was shared with our partners, and
used to target actions by the Company, both
independently and in collaboration with
partners, to provide support and target Priority
Services registration.
Maintaining financial resilience
Like most businesses, the COVID-19 pandemic
had an initial direct effect on our cost base
such as additional investment in remote IT
access to allow colleagues to work from home.
While some expenditure has been ongoing
during the year ended 31 March 2022,
expenditure levels directly related to the
Covid-19 response have been more modest.
Our allowed revenues are set by Ofgem. While
revenues recorded in any financial year are, in
part, based on volume demand over the
network, to the extent that we do not collect
all our allowed revenues, the regulatory
framework adjusts collections in future years.
This, therefore, means that any short-term
impact on revenue collection timing does not
have a lasting economic impact on us.
Revenues returned to near pre pandemic
levels in the year ended 31 March 2022.
Our funding position continues to be strong,
through careful management of our liquidity
and working capital. As at 31 March 2022,
ENWL had £59.4m (2021: £322.4m) of
available cash and £50.0m (2021: £50.0m) of
available but undrawn bank facilities,
representing available liquidity of £109.4m
(2021: £372.4m). In July 2021, the £200m
inter-company loan was repaid with funding
raised in the prior year. There is also
headroom against all compliance ratios and
there are no re-financing obligations due in the
next 12 months that are not already covered
by the available liquidity noted above.