
15
Within Managed Services, which includes our
SaaS and outsourcing business, we closed
approximately NOK 160 million of Annual
Contract Value (ACV), including upsell to
existing customers – significantly above
our sales budget needed to sustain a 10%
growth rate. This is a record high value of
new contracts during a financial year, and
adds to the Company's fast increasing ARR.
At the end of 2023, Zalaris had a backlog of
approximately NOK 108 million in ARR from
new signings. The additional revenue that
will come from these contracts represents
an increase in annual revenue for Managed
Services of +11.7% (compared to full-year
revenue for 2023). Invoicing for these
contracts will start in 2024 and early-2025.
The Company had minimal churn during
2023. The contracts signed in Managed
Services during the year are for customers
in a variety of industries and geographies.
In early 2023 we signed an agreement with
Siemens spin-out, Innomotics, to deliver global
payroll and HR services to their approximately
16,000 employees in 56 countries. The
agreement included implementing a
comprehensive solution for global HR master
data and performance management based
on Peoplehub SAP SuccessFactors and
transactional HR services such as payroll, time
and attendance, and travel expenses based
on the Zalaris Peoplehub. Working closely
with Innomotics, we have since expanded
our service portfolio to deliver functional HR
services based on our own fully digitized
Global HR Shared Services concept.
The market potential for serving other existing
and new customers with similar solutions is
significant. Another example of contracts won
during 2023, was the signing of a master
services agreement for payroll services with
a leading global retailer, including agreements
for payroll cloud services to their 3,000+
employees in Denmark and to their 10,000+
employees in the UK, and managed payroll
services to their 500+ employees in Ireland,
which is a good example of how Zalaris can
grow by taking on new geographies from
existing customers.
Zalaris continues to see a significant interest
in outsourced multi-country payroll solutions,
as many customers aim to reduce costs and
optimise their global HR processes. The Group
has a solid pipeline of potential new contracts
in all regions.
In the Professional Services division, our
consulting business, we sold more than NOK
285 million of Total Contract Value (TCV)
throughout the year, which is more than 25%
above our budget. This included winning the
public tender for provision of SAP Payroll
Application Maintenance Services for systems
serving approximately 700,000 employees
and pensioners of the German State of North
Rhein Westphalia. Zalaris has been serving
the state for more than ten years. The new
four-year agreement with expanded scope
contracts Zalaris to continue supporting the
state in maintaining the quality and accuracy
of their SAP Payroll solutions and with further
digitalisation of people processes. After the
year, we also closed a landmark agreement
as a subcontractor to one of Germany’s largest
System Integrators. The agreement involves
implementing a new HCM solution covering
Employee Data Management and Payroll for
State of Berlin, with our part of the contract
valued (TCV) at approximately NOK 170 million
over the next four years. This positions Zalaris
as one of the leading providers of SAP based
people services to the public sector in Germany.
The adjusted EBIT for 2023 was NOK 96.0
million, compared to NOK 46.2 million last year.
The adjusted EBIT margin was 8.5% in 2023,
compared to 5.2% in 2022. The increase is
largely due to the EBIT-improvement program
launched in 2022. In the third quarter 2022,
we announced our plans to increase our
annual EBIT by NOK 40 – 50 million by the
end of 2023. This would come from direct
cost improvements and improved allocation
of resources of NOK 25 – 30 million, and
contribution from new contracts of NOK
20 – 25 million. Our goal was to reach an
adjusted EBIT margin of 10% by the end of
2023. The EBIT target was achieved in the
fourth quarter with an adjusted EBIT margin
of 10.7%, and the EBIT in 2023 was NOK 55
million higher compared to the EBIT for the
12 months ending 30 September 2022, when
the improvement program was launched.
Included in the EBIT for 2023 is negative EBIT
from our Asia-Pacific region (“APAC”) of NOK
7.4 million (NOK 5.7 million). This region was
established as a greenfield operation in 2022
to expand our multi-country payroll capabilities
to the APAC region. The purpose is to better
support European headquartered customers,
that have operations in APAC countries. APAC
is one of the fastest growing markets for
multi-country payroll. In 2023 the revenue for
the region increased by 326%, from NOK 4.8
million in 2022 to NOK 20.5 million in 2023.
In March 2023 Zalaris successfully completed
the issue of a EUR 40 million five-year bond
loan, used to refinance a EUR 35 million bond
loan which were due to expire in September
2023. Zalaris is now well funded with a strong
cash position.
Consolidated financial results
for the group
Zalaris’ consolidated revenue for 2023 was
NOK 1,131.2 million compared to NOK 892.7
million in 2022, an increase of 26.7% compared
Defined in separate section: Alternative Performance
Measure (APMs) (page 95–96)