Adjustments for decrease increase in financial assets at amortised cost Adjustments for decrease increase in financial assets at fair value through other comprehensive income Adjustments for decrease increase in financial assets designated at fair value Adjustments for decrease increase in other financial assets mandatorily at fair value Adjustments for increase decrease in financial liabilities at amortised cost Adjustments for increase decrease of financial liabilities designated at fair value Administrative expense staff costs Assets: Fair value changes of the hedged items in portfolio hedge of interest rate risk Cash flow hedging Cash flows from increase decrease of other liabilities Cash flows from investing activities Cash flows from used in financial assets classified as operating activities Cash flows from used in financial liabilities classified as operating activities Cash flows used in investing activities Depreciation amortisation and impairment loss reversal of impairment loss recognised in profit or loss intangible assets other than goodwill Depreciation amortisation and impairment loss reversal of impairment loss recognised in profit or loss tangible assets Equity instruments Extraordinary dividends distribution Foreign exchange differences Foreign investments hedging Gain loss arising from disposal of financial assets measured at amortised cost Gain loss arising from repurchase of financial liabilities Gain loss on disposals of financial assets at fair value through other comprehensive income Gain loss on financial assets held for trading and on other financial assets liabilities at fair value through profit or loss Gain loss on hedge accounting Gains losses from contractual changes without derecognition Gains losses on disposals and repurchase of financial assets and liabilities Gains losses on financial assets liabilities designated at fair value through profit or loss Gains losses on financial assets liabilities mandatorily at fair value through profit or loss Gains losses on financial assets other than equity instruments measured at fair value through other comprehensive income net of tax Gains losses on tangible and intangible assets other than goodwill measured at fair value Goodwill impairment Gross income Impairment loss impairment gain and reversal of impairment loss determined in accordance with IFRS9 on financial assets at amortised cost Impairment loss impairment gain and reversal of impairment loss determined in accordance with IFRS9 on financial assets at fair value through other comprehensive income Impairment write backs after tax on discontinued operations Increase decrease due to equity instruments Increase decrease of reserves Increase decrease through treasury share derivatives Insurance reserves charged to reinsurers Interest expenses and similar charges Interest income and similar revenues Liabilities fair value changes of the hedged items in portfolio hedge of interest rate risk Liquidity generated absorbed by other assets Net gains losses from hedge accounting Net gains losses on other financial assets liabilities at fair value through profit or loss Net interest margin Net losses recoveries on credit impairment Net profit from financial activities Net provisions for risks and charges Net provisions for risks and charges and other expenses income Net provisions for risks and charges commitments and financial guarantees given Net provisions for risks and charges other net provision Net value adjustments write backs on tangible and intangible assets Of which Goodwill Operating costs Other administrative expenses Other comprehensive income net of tax intangible assets Other comprehensive income net of tax non current assets and disposal groups classified as held for sale not to be reclassified to profit or loss Other comprehensive income net of tax on hedging instruments non designated items Other comprehensive income net of tax tangible assets Other comprehensive income related to noncurrent assets and disposal groups classified as held for sale to be reclassified to profit or loss Other inflows outflows from issue purchase of equity instruments Other inflows outflows from issue purchase of treasury shares Other inflows outflows from sale purchase of minority control Other provisions for risk and charges Other reserves other Other uncollected insurance income expenses Post retirement benefit obligation Previous year profit loss allocation reserves Proceeds from sales of tangible assets classified as investing activities Profit and loss attributable to owners of parent Profit loss from financial and insurance activities Provision for committments and guarantees given Provision for employee severance pay Provisions arising from insurance contracts Purchase of tangible assets classified as investing activities Redeemable shares Tangible assets Tax assets Tax liabilities Total equity Total equity attributable to owners of parent Total non controlling interests Uncollected net premiums Unpaid duties taxes and tax credits Valuation reserves Equity instruments member Other shares member Previously stated T-2 Reserves from profit member Reserves from share premium member Reserves not from profit not from valuation member Total ordinary shares member Total profit loss member Total treasury shares member Valuation reserves member