ANNUAL REPORT 2023
21
municipalities. In our view the political
risk is at a low point in terms of financial
impact for the Group. We see favorable
opportunities and expect high organic
growth in the years to come.
High inflation in all the countries where
we operate and increasing interest
rates
impact the Group’s profitability.
Increased salaries, electricity prices and
general costs have a negative
effect on
this year’s results, as the current price
level in most of our agreements does not
take the currently increased
cost level
into account. We do,
however,
regard the
weakened profitability in some segments
as temporary,
considering that most of
the cost increases experienced in 2022
and 2023 over time will be reflected in
future agreements through
renegotiations or index clauses. In
addition, we experience challenges
related to staff shortages,
in line with the
overall market, and address
this by new
recruiting and retention practices.
Within Preschools; 2023 has been
challenging due to the rapid inflation
which is yet not fully compensated in the
prices and shortage of staff.
In 2022 NHC
completed the acquisition of a Swedish
preschool chain, Kunnskapsförskolan,
consisting of 9 large operational units
and 18 units under construction. With
larger units we experience a longer
period for the unit to mature. While this
growth will have negative impact
on our
short-term financial performance, it
strengthens both the long-term growth
and diversification of our operations.
Our other international operations
continue to perform well, with solid
growth in revenues and profitability,
despite inflation and tight labor market.
The ramp-up phase in Poland is ongoing
and occupancy is showing steady growth.
We expect Poland to be a
profitable
operation going forward. Overall,
the
Preschools segment is progressing well,
and we will continue to target effective
and sticky growth in all our international
markets.
Wekita, consisting of 32 units in
Germany,
is owned 50% by NHC and are
consolidated as an associated company.
The Care segment continued to be
heavily affected by Covid-19 in 2023, and
occupancy levels in Sweden, by far our
biggest market, are still below pre
-Covid
levels. In addition, the lack of personnel
and high inflation have an unfavorable
impact on financial performance. Over
time, we expect that most of these cost
increases will be reflected in future
agreements through index clauses and
our intensified discussions with
municipalities regarding renegotiations
of
prices.
The long-term fundamentals for Care
remain strong, although the short-term
outlook is challenging. An official report
from the Government on personnel
within care clearly states a dramatically
increase in number of elderly people,
with no increase in personnel. The future
cere services need to adopt these trends
and need innovations.
We strongly believe that
both the
capacity and quality innovations provided
by the private welfare companies
will be
required, in order to meet the growing
demand for elderly care services, also
Our operation in Norway is limited due to
the low number of tender contracts. With
the political change in several of the main
Municipalities, we do except an
increasing number of tenders for the
coming years. E.g. Oslo Municipality has
already announced several contracts
to
be tendered during 2024. In Oslo the
tender for Home care services was won,
and we expect positive financial
development with the new contract.
In Finland, our operations have steady
growth with several new openings during
2023. We will have some start-up
cost for
the new openings, but remain confident
that these unites will contribute
positively, once matured.
In Sweden, competition is intense and
profit margins are thin. Although efficient
operations and normalized occupancy
will enable positive profitability,
a shift
towards own management operations
is
required and ongoing in order to see a
meaningful improvement of profit
margins. Sweden is highly influenced by
the rapid inflation and the lack of
personnel. Mitigating these effects
is the
top priority for the division in the short
term. As we strongly believe in the long-
term fundamentals, we currently retain
some strategical positions even with
some short-term losses.
Integration Services has been challenging
since 2016 and up util 2021. We have
retained our position as we believe there
is a high strategical value in the position
Hero has created over decades. With the
outbreak of the war in Ukraine, this
strategical position has had a crucial role
in Norway´s ability to provide safety
to
refugees.
Accommodation Services in Norway
opened more than 40 acute refugee
centers with capacity to house over
10,000 refugees. A considerable share of
these centers opened less than a week
after UDI (The Norwegian Directorate
of
Immigration) first signaled the need for
emergency preparedness. Through a
collective effort from the whole NHC
organization, Hero demonstrated
an
impressive ability to rapidly provide much
needed support in a highly emergent
situation, and we saw the full effect from
this major upscaling from Q2 22 and
onwards. Although the majority of the
acute reception centers opened in 2022
have been closed and replaced by long-
term ordinary reception centers, we
expect continued high activity in the
short term. Hero currently operates
several ordinary reception centers
in
Norway and is the only company with
frame-agreements in all regions. Further,
there are multiple ongoing and planned
tenders by UDI to prepare for
a
continued high number of refugees
expected to arrive in Norway in 2024,
both from Ukraine and other countries.
UDI estimates a total number of 35,000