GN Stor Nord A/S
Annual Report 2024
GN Store Nord A/S
2/193
GN Store Nord
Annual Report 2024
Content
Introduction
2024 performance highlights 3
Letter from the Chair and CEO 4
2024 key events 5
GN’s strategic direction
Our purpose is Bringing People Closer 8
Unfolding GN’s value potential 9
Key markets and global trends 11
Building the technology for the future,
responsibly 15
GN investment case 17
Financials
Five year overview 19
Group financial review 2024 20
Hearing division 22
Enterprise division 23
Gaming & Consumer division 24
Financial guidance 2025 25
Company information
Shareholder information 27
Risk management 29
Corporate governance 33
Board and leadership 36
General information
General basis for preparation 41
Sustainability governance 44
Stakeholder engagement 46
Business model 47
Value chain 48
Double materiality assessment 49
Material IROs 52
Contents tables of disclosure requirements 58
Data points that are derived from other EU
legislation 60
Environment
EU Taxonomy Regulation disclosure 63
Climate change 67
Pollution 77
Resource use and circular economy 80
Social
Own workforce 87
Workers in the value chain 95
Consumers and end-users 99
Governance
Business conduct 103
Q4 2024 (unaudited)
Q4 financial highlights 106
Quarterly financial highlights 107
Quarterly reporting by segment 108
Quarterly reporting 109
Q4 segment disclosures 110
YTD 2024 segment disclosures 111
Consolidated Financial statements
Income statement 113
Statement of comprehensive income 113
Balance sheet at December 31 114
Statement of cash flow 115
Statement of equity 116
Consolidated notes 118
Parent company Financial statements
Statements 169
Parent Company notes 173
Statements
Statements by the Executive Management
and the Board of Directors 185
Independent Auditor’s Reports 186
Independent auditor’s limited assurance
report on the Sustainability Statement 190
Table of contents
Statements
Business review
Sustainability statement
Additional financials
Other 2024 reports
www.gn.com/remuneration2024
www.gn.com/corporategovernance2024
Reporting framework
Our annual reporting suite comprises this integrated Annual Report on GN Store Nord’s financial, environmental, social, and g
overnance performance
including sustainability statement in accordance with the EU’s Corporate Sustainability Reporting Directive (CSRD)
, our Remuneration Report, and our
Corporate Governance Report. Our reporting is prepared in accordance with International Financial Reporting Standards as adop
ted by the EU and fur-
ther requirements in the Danish Financial Statem
ents Act. This annual reporting suite constitutes GN’s reporting according to Section 99a, 99b, 99d, and
107d in the Danish Financial Statements Act, section §139c in Danish Companies Act, and the Communication on Progress to the UN Global Compact.
GN Store Nord A/S
Lautrupbjerg 7
2750 Ballerup
Denmark
+45 45 75 00 00
info@gn.com
www.gn.com
Co.reg. no 24257843
GN Store Nord
Annual Report 2024
Content
3/193
2024 performance highlights
GN Store Nord
Annual Report 2024
Content
3/193
Revenue (DKK)
1% organic revenue growth
(4% organic revenue growth excl. wind-
down of Elite and Talk product lines)
18.0 bn
Reported EBITA (DKK)
12% EBITA margin
2.2 bn
reduction in net interest-
bearing debt (DKK)
vs 2023
0.9 bn
Free cash flow excl. M&A (DKK)
1.1 bn
reduction in scope 3 carbon emissions
vs 2021*
26%
reduction in scope 1 and 2 carbon emissions
vs 2021*
58%
AGM-elected women on GN’s Board
33%
women in GN’s Senior Leadership
26%
people with hearing loss helped
vs 10.5 million in 2023
11.2 m
ESG ratings
MSCI
AA
Sustainalytics
10.6
(low risk)
CDP
Climate
Change
B
Guidance 2025
See more details on performance
*) 2021 is the baseline year for our climate targets
GN Store Nord
Annual Report 2024
Content
4/193
A stronger foundation for driving
profitable growth in years ahead based
on customer-centric innovation
Solid financial performance in diverse market conditions
GN’s financial performance in 2024 demonstrates that we are on track
to deliver the intended results from our transformation into a simpler
and more efficient one-company setup, driving profitable growth in at-
tractive markets.
During the year, we have executed well in our markets, increased mar-
gins, and generated healthy cash flows. Combined with our strong fo-
cus on cost, realization of synergies, and significant reduction of inter-
est-bearing debt, we are now at a stage where we can direct more at-
tention and targeted investments to create future profitable growth.
While we will continue our strong focus on cost, cash flow, and profit
margins, we now also take steps to further incrementally invest in our
supply chain and systems to ensure a sustainable platform for growth.
Our three divisions performed well in somewhat different market con-
ditions. Hearing continued to gain market share in a market that per-
formed in line with historical growth rates. In Enterprise, we main-
tained our market leading position and we remain optimistic about the
further improvements we see in the market following the post-Covid
adjustment. In Gaming, we continued to gain market share in a rela-
tively flat market thanks to gamers’ strong appreciation of our hard-
ware and software offerings.
Overall, we are pleased with our execution and progress during the
year, where we have created a stronger GN and prepared for future
growth.
Important transformational milestones
The transformation of GN aims to drive simplicity, efficiency, and bet-
ter utilization of shared capabilities to become a customer-centric in-
novator at scale.
During 2024, we continued to implement changes to ensure a flexible
and resilient global supply chain that can secure deliveries at a compet-
itive cost and over time withstand potential macro and political chal-
lenges. Going forward, we will continue this change by modernizing
and diversifying our global manufacturing footprint and distribution to
better utilize our combined assets and improve customer service.
Our research and development teams have come together in a unified
organization to utilize scale, talent, processes, and facilities to
accelerate our innovation in products and services to the benefit of our
customers. This will be further emphasized by the innovative new
products we will launch during 2025 across our three divisions.
We have made a range of other changes to streamline our finance op-
erations and systems, including gradually bringing all business divisions
onto the same systems and establishing a shared service center.
Profitable and sustainable growth
Our core business is to enhance communication between people and
create value and growth by leveraging our unique capabilities and
global scale across attractive markets. And doing so in a manner where
we maximize the positive impact of our products for our customers
and minimize negative impact on the environment in accordance with
our sustainability targets.
Today, we operate in the attractive hearing, enterprise communica-
tions, and gaming equipment markets. During 2024, we exited the gen-
eral consumer market where we had operated with our Elite and Talk
product linesand, consequently, this year renamed the Gaming &
Consumer division to Gaming division. As we move forward, we will
continue with a strong focus on shareholder value creation and make
sure that we invest in areas where we believe we can deliver distinct
customer innovation and generate healthy returns.
Our financial targets towards 2028 are ambitiousin 2024, we made
healthy progress towards delivering on these as well as strengthening
our foundation for further success.
Thanks to our customers, partners, and employees
Looking into 2025 and beyond, we will continue to nurture our innova-
tive culture to make GN an even greater place to work for focused, tal-
ented, and passionate people, bringing value to our customers and
other stakeholders.
We would like to sincerely thank our customers and partners for the
trust they place in us and all our employees for their focus and great
efforts in helping create a stronger GN for the future.
Jukka Pertola, Chair Peter Karlstromer, CEO
Letter from the Chair and CEO
GN Store Nord
Annual Report 2024
Content
5/193
2024 key events
GN Store Nord
Annual Report 2024
Content
5/193
August
GN announces divestment
of D
anish hearing aid re-
tailer, Dansk HøreCenter
,
having
now divested essen-
tially all brick
-and-mortar
retail in accordance with
our
customer-centric part-
nership
strategy
July
GN launches Jabra+ for ad-
mins
, the new remote
management platform
for
meeting room
s and devices
,
providing
instant room sta-
tus, easy troubleshooting,
remote reboot of devices,
easy mass configuration
and updates, and more
GN launches The New
Norm
a stigma-busting
image bank that challenges
misperceptions about hear-
ing loss and hearing aids
March
May
GN Capital Markets Day
2024
: Unfolding GN’s value
potential
GN
unveils 100+ game-spe-
cific audio profiles with new
SteelSeries
Arctis Nova 5
and
companion app
GN launches its smallest
over
-the-counter hearing
aid yet,
the Jabra Enhance
Select 500
, with future-
ready Auracast connectivity
September
SteelSeries sets new bench-
mark for earbuds with the
introduction of
Arctis
Gamebuds
Following GN’s transition
into a one
-company setup,
the operating entities
GN
Audio A/S and GN Hearing
A/S w
ere merged as the
first of a series of mergers
to reduce and simplify GN’s
global legal footprint
September
GN released new versions of
the
Jabra Evolve 65, and
several
Jabra Engage head-
sets
, making them compati-
ble with the EU regulation
around batteries and
repair-
ability
GN further extends the
ReSound Nexia
family, re-
leases updated fitting soft-
ware,
ReSound Smart Fit
2.0
, and introduces the
world’s first remote micro-
phone with Auracast, the
Multi
-Mic+
August
April
New GN initiative LISTEN
TO THIS
unites global in-
dustry leaders, academic in-
stitutions, NGOs, and more
to raise awareness of the
link between hearing and
cognitive health
and to
mak
e hearing health an
urgent priority
June
GN announces decision to
gradually
wind down its
Elite and Talk product lines
to further increase focus
and resources on more at-
tractive parts of GN’s busi-
ness
and at the same time
unveils
the second
and final
generation
of Elite 8 Active
and Elite 10
earbuds
, taking
sound and streaming to the
next level
November
GN announces new LISTEN
TO THIS masterclass
initia-
tive
designed to empower
hearing care professionals
with essential insights into
the critical interplay be-
tween hearing health, brain
health, and overall quality
of life
Jabra introduces a new op-
tion for the PanaCast 50
Video Bar System (VBS)
the
PanaCast 50 VBS bar
only
September
GN announces relocation of
North American headquar-
ters from Bloomington to
Shakopee driving agility,
scale, and flexibility into op-
erations
SteelSeries takes the
world's fastest keyboard to
the next level with the new
Apex Pro Gen 3 series
GN Store Nord
Annual Report 2024
Content
6/193
Taking customer-centric innovation to the next level
GN Store Nord
Annual Report 2024
Content
6/193
Standalone PanaCast 50 Video
Bar System
with great possibili-
ties to integrate the bar
with ex-
isting meeting room set
-ups
PanaCast 50 VBS bar only
The world's fastest keyboard
taken
to the next level
smarter,
stronger,
and faster
Apex Pro Gen 3 series
ReSound Vivia is the world’s best
for hearing in noise and
the
world’s smallest AI hearing aid.
Sound is more vivid than ever
with Intelligence Augmented
a human approach to AI
ReSound Vivia
A secure, cloud-based platform
for remote monitoring and man-
agement of all Jabra meeting
room solutions
Jabra+ for admins
100+ game-specific audio pro-
files
unveiled with new Arctis
Nova 5
and companion app
Arctis Nova 5
Jabra Perform 75
The new Jabra Perform 75 is a
purpose
-built headset for retail
shiftwork to boost collaboration
and
productivity for frontline
workers
Arctis Gamebuds
Wireless gaming earbuds,
crafted for a versatile gaming
lifestyle
setting a new bench-
mark
with
true gaming audio ex-
perience
in earbuds
Expanding ReSound Nexia
ReSound Nexia family extension,
u
pdated fitting software
ReSound Smart Fit 2.0
, and the
world’s
first remote microphone
with Auracast
, Multi-Mic+
Jabra Enhance Select 500
The smallest over-the-counter
hearing aid
yet, with future-
ready connectivity
Bluetooth
Low Energy
and Auracast
PanaCast 40 VBS
The new Jabra PanaCast 40 VBS
is the only Android
-powered
video bar
designed specifically
for small meeting rooms
that
captures the entire room
GN Store Nord
Annual Report 2024
Content
7/193
Our purpose is Bringing People Closer 8
Unfolding GN’s value potential 9
Key markets and global trends 11
Daring to set hearing free 12
Making work-life better for businesses and
professionals 13
Helping every gamer feel like a star 14
Building the technology for the future,
responsibly 15
GN investment case 17
Business review
GN’s
strategic
direction
7/193
GN Store Nord
Annual Report 2024
Content
Built on decades of shared AI research and
development across the GN Group, our R&D
team has pioneered a unique approach to AI
that mimics the brain’s natural sound pro-
cessing via a new Intelligent Focus feature to
create a superior hearing experience in
noise.
This breakthrough technology is available in
GN’s most intelligent hearing aid yet,
ReSound Vivia, the industry's smallest Re-
ceiver-in-Ear (RIE) hearing aid with uncom-
promised battery power - and the world's
smallest AI powered hearing aid.
ReSound Vivia is powered by a dedicated
Deep Neural Network (DNN) chip trained on
13.5 million spoken sentences that spot-
lights speech and eliminates distracting
noise, offering the best solution for hearing
in noise without cutting people off from the
world around them.
ReSound Vivia is made for Bluetooth® LE
Audio and the world’s first Auracast
Assis-
tant for hearing aids, enabling Auracast for
All.
Customer-centric innovation
for hearing aid users
GN Store Nord
Annual Report 2024
Content
8/193
Developing audio and video technology
at the edge guided by strong values,
ethics, and clear leadership
GN was founded with an innovative, pioneering, and global mindset.
Originating in Denmark, GN has for more than 155 years developed
technology solutions with the purpose of bringing people closer to one
another.
Today, we develop, manufacture, and market innovative hearing aids
for people with hearing loss; headsets, speakerphones, and video equip-
ment for collaboration at work; and a broad range of gear for gaming
aficionados.
Our products support how we communicate with other people and in-
creasingly also how we communicate by use of voice and hearing with
technology solutions that assist us in our everyday life and work.
We combine innovative software and hardware solutions to help peo-
ple seamlessly interact and experience the world around them en-
hancing hearing, speech, and sight.
We are committed to consistently create value to customers,
employees, shareholders, and the communities in which we operate.
In doing so, our Nordic roots permeates the company fabric how we
innovate and collaborate, how we look at customers and technology,
how we care for each other and the world in which we live. We are
committed to doing things the right way, demonstrating the highest
level of ethics and integrity in our business dealings.
Strong values and clear leadership
Our common values are critical enablers for us to achieve our purpose
of bringing people closer: We listen to what everyone has to say, we
challenge the status quo, and we strive to transform the world.
Our leadership commitments guide how we drive our business forward:
We obsess about our customers, we view strong execution and empow-
erment as a differentiator to really make things happen, and we em-
brace our diversity of thought, personality, and background to win in
the market.
The development of the world
is dependent on communication
GN founder C.F. Tietgen, 1869
Our purpose is Bringing People Closer
Content
8/193
GN Store Nord
Annual Report 2024
Content
9/193
Hearing
Shared capabilities across R&D, Operations, and other key functions of scale
Gaming
Three focused divisions supported by shared functions of scale
Enterprise
New one-GN organization with world-
class sound and visual processing
competencies powered by shared
resources at scale drive innovation,
synergies, and value to customers
GN is an innovation-focused company with deep digital sound and vis-
ual processing competencies. As an integrated hardware, software, and
AI enabled innovation powerhouse, GN delivers personalized and cus-
tomer-centric experiences by providing the seamless interface between
the user and technology ecosystems.
Simplicity, focus, and scale
Our transformation during 2023 and 2024 into a one-company setup
has created a simpler organizational structure and a stronger company
to the benefit of our people, our customers, and our partners.
GN’s business activities are organized in three focused divisions with
accountability for customer and business success: Hearing, Enterprise,
and Gaming (renamed from Gaming & Consumer as of January 1,
2025).
These divisions are supported by strong functions to drive scale across
the company: R&D; Operations; Finance; People & Culture; Digital, Data
& IT; and Strategy & Transformation.
Customer-centric innovation
By truly listening to our customers and understanding their pain points,
we can develop innovative solutions that not only meet their needs but
exceed their expectations.
We unite the strength of GN to deliver a customer-first approach to in-
novation, ensuring that all innovation brings value to our customers
and users leveraging the latest technologies including AI opportunities.
In 2023, we merged our diverse R&D teams into one organization. Dur-
ing 2024, we have finalized the new organizational setup and stream-
lined processes to better utilize common technologies and expertise
across hearing, enterprise, and gaming product groups.
Unfolding GN’s value potential
9/193
GN Store Nord
Annual Report 2024
Content
10/193
Customer-centric
innovation
Multiplying
our impact
through
partnerships
Agile and
scalable
operations
GN’s shared capabilities
This new organizational setup has increased scale and critical mass
within talents, ideas, technologies, and investments allowing us to in-
novate more, faster, and better to the benefit of customers.
Multiplying our impact through partnerships
We drive channel and technology reach through a strategic approach
to partnerships across the value chain. This accelerates how we build
our technology leadership. Our strategy is to focus on being a strong
partner for e.g., tech companies and unfold how we can build leading
propositions into the future. Our technology leadership in leveraging AI
is sustained and drive value through partnerships with large tech play-
ers in the eco-system such as Microsoft, Zoom, Google, Apple, and
more.
Agile and scalable operations
We bring true scale in our manufacturing, sourcing, and supply chain
around the world. Being one integrated company, we are not only a
stronger partner for our ecosystems and customers, and better for our
people. We are also a larger, scalable, and cost-efficient force focused
on driving real benefits and significant synergies through scalable net-
works, processes, and systems.
In 2023, we merged our previous two Operations organizations. During
2024, we have continued the reorganization of our global setup for
manufacturing, sourcing, and supply chain with the dual aim to harvest
synergies and increase operational resilience, which includes diversifica-
tion of the manufacturing footprint to ensure required flexibility in a
world with more geopolitical uncertainty.
People and culture
We believe that engaged employees who thrive, grow, and perform is a
core differentiator that will make GN win. We are dedicated to foster a
great workplace for our people across the globe, where aspirations
meet opportunities, a place where talent come to fuel their profes-
sional passion, where they realize their potential, and where they feel
that they truly belong regardless of who they are.
Through a genuine commitment to leadership and culture we will nur-
ture an environment where strong leadership, inclusivity, and collabo-
ration are the seeds from which our company's diversity, innovation,
and performance bloom.
Key intangible resources
As described on these pages, GN’s business model relies on certain in-
tangible resources, of which the most important are the availability of
skilled staff across the company’s value chain and certain intellectual
property rights, such as patent, trademark, and design patent rights, to
protect key inventions and maintain our innovation leadership. Key in-
ventions cover various aspects, such as digital signal processing, wire-
less communication, as well as security solutions and user interfaces,
for example, with headset, video, hearing aid, and gaming applications.
GN Store Nord
Annual Report 2024
Content
11/193
Global megatrends contribute to making
GN’s chosen market segments particu-
larly attractive
Based on our innovative and market-leading portfolio of hardware and
software solutions, we have deliberately positioned GN in market seg-
ments where we have unique capabilities and where we benefit from
important global trends and multiple long-term growth drivers.
Hearing, enterprise, and gaming are three attractive markets charac-
terized by structurally positive megatrends:
Healthy aging supports further growth for hearing aids
Across the world people grow older, become more affluent, and want
to stay active and healthy into a higher age. These demographic trends
support the hearing aid market which is resilient and non-cyclical. Suc-
cess is driven by complex technology innovation and insight into what
truly matters for users and hearing care professionals. This creates high
entry barriers and attractive margins.
The adoption of hearing aids is still relatively low with many opportuni-
ties for further growth. In 2024, GN spearheaded LISTEN TO THIS, a
global initiative inviting healthcare partners, policy makers, patient
organizations, and more to drive a new hearing health movement. This
partnership’s mission is to raise greater awareness of hearing loss,
promote better hearing care, and support continued research around
hearing and cognition. Through evidence, collaboration, and
innovation, the goal is to ensure hearing health is recognized as a
critical factor in good cognitive health and overall wellbeing.
Hybrid work and work-life blending is the new norm
Enterprises and organizations today establish themselves with less
physical space but more technology to support productivity in-office
and also when we travel, commute, or work from home. The enterprise
market is relatively difficult to enter as technology, certification, and
data security requirements are high. To succeed you need to operate
on a global scale and forge strong partnerships with other leading tech-
nology companies and go-to-market partners, including distributors
and resellers. The market supports attractive pricing for premium solu-
tions.
Gaming is the new entertainment format
Gaming has become ubiquitous and increasingly replace mainstream
entertainment. It has become the preeminent form of social engage-
ment and a lifestyle for all ages and genders. Gamers are no longer the
male teenagers in the basement but constitute a global and growing
market with attractive profitability levels for high-end quality products
with strong software solutions.
Technology should cater to my personal needs
As users of technology we demand more and more. We like it to be per-
sonalized. We like it to be ours. We like it to be adaptable to what we
want. This raises the bar on what great technology is and how
hardware and software should be able to play seamlessly together with
other eco-systems we like to use. GN can utilize the full range of com-
petencies across our verticals to develop unique and competitive indi-
vidualized offerings.
Artificial Intelligence in product innovation and business management
The rapid development of machine learning and artificial intelligence
presents great opportunities for technology companies to further per-
sonalize their offerings and already today plays an increasing role in all
GN’s business areas. And, wisely used, it also offers great productivity
gains in running a technology company where GN is already at the fore-
front in developing and utilizing internal AI tools for efficiency gains.
GN has years of combined AI and machine learning expertise across its
different product areas, which is now utilized in close collaboration be-
tween its R&D and IT departments and throughout the organization.
Sustainability as an investment rather than a cost
The growing focus on sustainability and responsible governance from
customers, employees, and other stakeholders may present challenges
but also offers opportunities for business development. The ambition
to reach net-zero carbon emissions and support the transition to a cir-
cular economy drives a range of design, manufacturing, and supply
chain decisions, which are not only better for the planet, but ultimately
also for the success of a company.
Key markets and global trends
Sustainability drives design
and manufacturing decisions
Health awareness becoming
the norm
Hybrid work normalization
and work-life blending
Gaming goes mainstream
Increasing user demand for
personalized experiences
Cutting-edge technology
advancements incl. AI
Sustainability drives design
and manufacturing decisions
GN Store Nord
Annual Report 2024
Content
12/193
Delivering world-first hearing innovation
based on genuine customer insights
The vision for our Hearing division is to enable everyone to find a hear-
ing solution that fits their lifestyle whether in-person, remote, or in
any combination. We will further strengthen our partnerships with
hearing care professionals and build new ways of connecting with con-
sumers and partners.
Lead customer-centric innovation
The foundation for success in the hearing market is innovating great
products and delivering them to customers in high quality and with
good service. Our two latest platforms, ReSound OMNIA and Nexia,
have been highly successful and fueled growth based on such feats.
Our new platform, ReSound Vivia, will continue this journey, represent-
ing the most profound update of our hearing solutions ever and the es-
sence of our product development strategy.
GN’s hearing aids are built on our Organic Hearingphilosophy which
with the support of AI emulates both the natural hearing process and
the natural way we listen.
GN has worked with AI in our hearing aids for years. With ReSound
Vivia, we introduce Intelligence Augmented as an evolution to Organic
Hearing. In plain words this approach empowers the human brain with
the help from AI, rather than empowering AI to help the human. With
this, we are taking a human approach to AI.
This allows GN to address the actual needs of hearing aid users and
avoid the many compromises they have had to live with:
The world’s best for hearing in noisespotlight speech, eliminate
distractions without cutting the user off from the world
The world's smallest AI hearing aiddelivering all-day wearing
comfort and all-weatherproof design
All-day battery with no trade-offsdelivering full day use even
with streaming
Made for Bluetooth
®
LE Audio and Auracast - delivering the clear-
est Bluetooth experience ever and the world’s first Auracast Assis-
tant for hearing aids, enabling Auracast for all
Be the trusted partner
We have a long legacy of delivering world-first hearing innovation
based on genuine customer insights and partnering and this contin-
ues to be the primary focus of our product innovation. Further, we will
ensure to deliver consistently and reliably through our structured R&D
development process and fixed release cadence.
Another critical prerequisite for success in the hearing market is our
unique hearing value proposition and how we think as a company: We
do not compete with our customers. We lean into partnerships and our
hearing strategy centers around building partnerships and helping our
partners grow in their local marketplace. With the sale of a Danish
hearing aid retail chain in September 2024, GN has now divested essen-
tially all brick-and-mortar retail in accordance with this strategy.
So, it is not just about the product, it is just as much about the service
we render, the quality of our partnership support, and how we inte-
grate closely with our partners. Part of this is truly understanding the
players in the diverse channels in the market and what they request
from us as their partner. We will continue to grow our hearing business
in a diversified way across channels and partners.
Modernize for effectiveness and efficiency
To best support our product innovation, our partner support, and drive
profitability, we are modernizing our hearing business to become more
effective and efficient. We do this through three pillars:
Delivering predictive metrics and quality in everything we do for
everyone we serve, manifesting GN as a reliable partner
Improving our IT infrastructure to create a modern digital back-
bone to better support partners and become easier to do business
with - localizing, simplifying, and automating operations while lev-
eraging the scale of GN to deliver the best experience at the right
cost
Establishing a strong partner-driven commercial model with the
capabilities required to serve our individual partners
Daring to set hearing free
>
The hearing market
Resilient, non-cyclical market
Aging population and health awareness drive growth
Profitable industry with high entry barriers
GN Store Nord
Annual Report 2024
Content
13/193
Market leader in specialist audio and
video technology for work and life
GN’s Enterprise business operates in the market under the Jabra brand,
which is seen as the leader in professional headsets, personal speaker-
phones, and in video meeting quality and engagement. From January 1,
2025, the BlueParrott product line was moved to the Enterprise divi-
sion to drive growth in the front-line worker opportunity.
While GN’s enterprise grade products in themselves offer premium de-
sign and hardware, the true value is greatly enhanced by embedded
software and application layers to provide outstanding user experi-
ences when connecting with solutions delivered by partners such as Mi-
crosoft, Zoom, and Google.
Thus, the real value for businesses and professionals of our enterprise
solutions is improved productivity, performance, and efficiency, allow-
ing enterprises to unlock the full value of their software investments.
Innovative thought-leader for modern work
GN’s enterprise products and solutions address key customer needs
and daily pains in enterprises of all sizes. Some of the key characteris-
tics of enterprise grade products and solutions which contribute to
making this category unique and difficult to enter are:
Headset, speaker, or video solution have to be optimized and certi-
fied for the enterprise’s choice of software solution and the whole
package needs a very high degree of data security, including cyber
security
Products and solutions need to be easy to deploy globally, and a
scalable device management system needs to ensure easy and
efficient daily management, enabling upgrades, management of
settings, tracking of devices, and many other services and features
And, today, great quality hardware not only needs to work well but
also have to look great to satisfy employees’ lifestyle choices
GN has a long history in enterprise and will continue to invest signifi-
cant resources in understanding true customer needs and innovate to
meet current and future needs among businesses and professionals.
One example of an expected future customer need is enabling profes-
sionals to easily interact with generative AI through voice. With our
sound processing capabilities, GN is uniquely positioned to capitalize on
this opportunity.
Preferred partner for Unified Communication & software platforms
Another key stronghold for GN’s Enterprise division is strong ecosys-
tem-led partnerships developed over many years that drive co-develop-
ment opportunities to further enhance customer value.
Jabra enterprise solutions are certified for all major Unified Communi-
cations software vendors, notably Microsoft, Zoom, and Google. The
Jabra enterprise solutions are the preferred choice by large enterprises
e.g., more than 80% of Fortune 100 companies.
Most trusted and reliable vendor in our categories
To be the most trusted and reliable vendor in our categories, high per-
formance in the ‘essentials’ of our products is needed - e.g., ease of use
and high ingoing and outgoing audio quality. We also need high quality
launches, continued upgrades, and support throughout the product life
cycle. Finally, we need to make it easy for the end-customer to transact
and obtain necessary information and services through the channel.
Best in category go-to-market execution
GN’s Enterprise division has an extended channel network of 20,000 re-
sellers to reach a long tail of small and medium-sized enterprises. Sig-
nificant resources continue to be invested in nourishing this network.
Furthermore, our Enterprise division has a strong high-touch sales
force working directly with our largest end-customers. Finally, go-to-
market partnerships with UC and hardware partners, incl. Lenovo and
Creston, ensure an even broader market reach and impact.
Making work-life better for businesses and professionals
The enterprise market
Hybrid “technology rich” work is here to stay
Experience and tech shifts like generative AI drive
innovation
Structurally profitable industry with high entry bar-
riers
Channel network required for reach in the market
GN Store Nord
Annual Report 2024
Content
14/193
Pushing the boundaries and taking
customer centricity to the extreme
Today, gaming has become mainstream entertainment. 45% of gamers
are women
1
. The average age of gamers is 32 years
1
. Many who have
retired from work now pick up gaming again. The myth that gaming is
for teenagers in the basement no longer applies.
Historically, a key driver for the gaming business is e-sports, which has
grown into a major entertainment industry with 215 million monthly
viewers
2
. The structural fundamentals in the gaming industry provide a
solid platform for further growth for gaming peripherals.
SteelSeries was the original e-sports brand, and e-sports professionals
have won more money using SteelSeries gear than any other brand.
Over its 20+ years, it has become the brand of choice for those who
want to play like the pros.
The focus for SteelSeries is to provide best-in-class experiences
through performance-enhancing software combined with cutting-edge
hardware.
Unique go-to-market model
With e-sports being deeply rooted in SteelSeries’ DNA, the go-to-mar-
ket model, among other, builds on working closely with e-sports teams,
professionals, and hundreds of major streamers. SteelSeries also runs
their own streaming channels and e-sports tournaments.
1
Newzoo Global Gamer Study 2024
2
Newzoo Global Gamer Study 2023
This approach has created a significant grassroots audience of 160 mil-
lion gamers and SteelSeries is a widely known and recognized premium
gaming brand.
Customer-centric innovation
The SteelSeries winning formula is hard to replicate SteelSeries was
founded by gamers and still is driven by gamers at the same time as
they are avid business professionals and innovative engineers and
product designers.
This allows the team to take customer centricity to the extreme, identi-
fying issues and opportunities before gamers themselves can even
identify their needs.
Integrated hardware and software enhance experiences
This formula has enabled SteelSeries to constantly be one step ahead
and innovate at the edge, thus solving problems for gamers via hard-
ware and software. While the hardware is great, the real magic lies in
software integration.
Since its foundation, SteelSeries has delivered an extensive list of
world-first innovations, including the first integrated software platform
for gamers as well as a range of software solutions that continue to en-
hance the product experience and create stickiness for gamers exem-
plified with SteelSeries’ GG software platform now having crossed 3.5
million active users and the Moments feature having crossed 1 billion
clips created.
Solving real problems for gamers and staying premium
SteelSeries’ goal is to own the premium side of the gaming rig the full
suite of peripherals that gamers want. The current offering encom-
passes headsets, keyboards, mice, controllers, surfaces, and recently
also microphones and speakers.
To potentially move into other gaming peripherals, it will require that
SteelSeries feel they can solve real problems for gamers that nobody
else is solving, thus allowing for premium pricing. Only then will they
play.
Helping every gamer feel like a star
The gaming market
Gaming is going mainstream
Growing engagement more than gaming
Fragmented market starting to consolidate
GN Store Nord
Annual Report 2024
Content
15/193
Sustainability is a strategic lever to
maximize the positive impact of our
products, minimize negative impact on
the environment, and safeguard human
rights across our value chain
Products making a positive impact
With GN’s overarching purpose of Bringing People Closer, we are proud
of the positive difference our products make to society and people’s
lives to mention just a few examples:
Our hearing instruments help our users lead better lives cur-
rently, more than 11.2 million people across the world benefit di-
rectly from our hearing solutions. As the connections between
hearing loss, cognition, and health become clearer, untreated hear-
ing loss becomes much more than a daily nuisance but rather a se-
rious health risk
Our audio and video solutions help our customers choose remote
collaboration over carbon-emitting travel or commuting switch-
ing e.g., long-distance travel with virtual meetings reduce enter-
prises’ climate footprint and daily work-life balance can improve
with increased workplace flexibility
Our gaming solutions support people of all ages in their social in-
teractions with other gamers, representing a more active form of
entertainment than passive viewing today, gaming is a fast grow-
ing community that positively impacts people interacting with
friends and expanding their social network
Reducing negative impact from our activities
Producing and distributing millions of technology products every year
obviously has an impact, which is why GN has laid out an ambitious
strategy to reduce any negative impact from our activities.
Building on our long history of responding to changing demands from
our stakeholders, sustainability has over the past years become increas-
ingly integrated into GN’s business strategy. GN’s approach to sustain-
ability is driven by a desire to create real and lasting value for all our
stakeholders.
Therefore, sustainability is integrated into how we run our company, as
a consideration in key decisions on how we design our products and run
our operations. Accordingly, we have not set up a separate sustainabil-
ity governance structure but use our existing business processes to
drive this agenda.
Overall, we focus on three areas where we have the most impact:
1. Sustainable designdeveloping product designs that impact the
experience of our products, not our environment
2. Decarbonizationreducing our carbon footprint as fast as the sci-
ence tells us
3. Supply chain responsibilitysafeguarding human rights across our
full value chain
We continuously work on all environmental, social, and governance
topics that are material to our business and processes, whether it is
moving towards recycled material in products, nurturing a diverse and
inclusive workforce, or working with our suppliers on safeguarding hu-
man rights for everyone working in our value chain.
As the climate crisis intensifies, ensuring our children’s future requires
that we innovate and adapt. We are committed to protecting our
planet by reaching our 2030 climate goals and having net-zero emis-
sions by 2050, in line with the scientific consensus on the need to limit
global warming to 1.5 degrees Celsius.
We are focused on product and service development that will help us
achieve this target and support the transition to a circular economy. In
doing this, we are confident that we will comply with growing product-
related sustainability legislation, achieve sustainability certifications for
our products, and attract sustainability-minded customers and employ-
ees.
Building the technology for the future, responsibly
CSRD compliant reporting
Our status and progress on environmental, social, and govern-
ance topics (ESG) are described in detail in the Sustainability
statement of this report in accordance with the EU’s Corporate
Sustainability Reporting Directive (CSRD).
GN Store Nord
Annual Report 2024
Content
16/193
GN develops and manufactures cutting-
edge hearing aids and accessories, enter-
prise audio and video collaboration
equipment and services, gaming periph-
erals, and associated software solutions.
These are marketed and sold across the
world
Global reach, local presence
Research & Development
GN has R&D centers in Denmark, the U
nited States, the Netherlands,
Poland, France,
Italy, and China.
The Group
has a unique blend of leading expertise of the human ear,
audio, video, speech, gaming, wireless technologies,
miniaturization,
software, and
AI.
In 2024, GN invested D
KK 1.9 bn in research and development.
Manufacturing
GN has its
own central and regional manufacturing sites for hearing
aids
and accessories in Australia, China, Denmark, Japan, Malaysia,
South Korea
, Spain, and the United States.
GN’s
enterprise audio and video collaboration equipment and its gam-
ing products are produced by carefully selected manufacturers mainly in
Asia. Most
components are sourced from suppliers in Asia. GN works
with a small number of tier
1 manufacturers supported by more than
100 sub
-suppliers.
Sales and distribution
GN’s hearing aids
and accessories are sold in around 100 countries
across the world. GN has its own
customer teams in 30+ countries and
operates via partners and distributors in another 70 countries.
GN’s
enterprise audio and video collaboration equipment, software,
and services
, and its gaming products and software solutions
are sold via
distributors
, retailers, and GN’s own webstores in 80+ countries across
the world. Partners are responsible for logistics, local
customization,
and
final packaging to optimize lead
-time to the final customer, delivering
from four regional centers in Mexico, Poland, China, and Hong Kong.
16/193
GN Store Nord
Annual Report 2024
Content
GN offices
Countries with direct sales
Countries with GN distributors
GN Store Nord
Annual Report 2024
Content
17/193
We enhance communication between
people, and create value and growth by
leveraging our unique capabilities and
global scale across attractive markets
We do this based on the following characteristics:
We operate in attractive markets across Tech and MedTech,
backed by fundamental megatrends and high entry barriers
Our focused, talented, and passionate people have deep expertise
and proven track-record in the intersection between hardware and
software delivering customer-centric innovation and value
We are multiplying our impact and execution power by being a
unique, "non-competing", and attractive global partner to
technology and channel leaders across the value chain
We run agile operations and global supply chain scale to support
growth and navigate potential future disruptions
We will protect our planet by running our company in a climate-
friendly and sustainable way
We have an asset light business model and strong margin focus
leading to solid cash flows supported by group-wide synergies
GN investment case
17/193
Content
At GN’s Capital Markets Day in May 2024, our Executive
Leadership Team laid out GN’s strategy and explained
to analysts and investors how GN will create value and
communicated GN’s financial targets towards 2028.
We have set ambitious financial targets for 2025-2028
Our financial targets towards 2028 are ambitious and will create
shareholder value that is imperative for our continued license to
operate:
Deliver organic revenue growth of 5-8% (CAGR)
Achieve sustainable EBITA margin target
at 16-17% by 2028*
Reduce leverage to 2.0x by 2028
Each of our business divisions contributes to growth and margin
expansion in their attractive growing markets:
Hearing drives continued market share gains across markets
with an expected ~3-4% market value growth. Preserving in-
novation leadership with focus on core strength and strong
partnership value proposition
Enterprise drives market share gains in video, while maintain-
ing global market share position in headsets with an ex-
pected ~3-5% market value growth. Improving channel
strength while sustaining innovation leadership
Gaming drives continued market share gains across gaming
gear with an expected ~5% market value growth. Improving
channel strength and maintaining innovation leadership
while prioritizing margins over growth
*) Based on FX rates as of May 7, 2024
GN Store Nord
Annual Report 2024
Content
18/193
Five year overview 19
Group financial review 2024 20
Hearing division 22
Enterprise division 23
Gaming & Consumer division 24
Financial guidance 2025 25
Business review
Financial
s
GN Store Nord
Annual Report 2024
Content
18/193
Customer-centric innovation for
enterprises
Jabra extends its premium collaboration portfolio with Pana-
Cast 40 Video Bar System (VBS), the only small room An-
droid-bar that captures the entire room with 180° field of
view.
The PanaCast 40 VBS brings customers advanced audio tech-
nology for exceptional voice clarity, quick and easy installa-
tion, ensuring a seamless setup experience.
For enterprises, this is a future-proof investment with flexi-
ble deployment options on Microsoft Teams, Zoom, or per-
manent bring-your-own-device setups and managed seam-
lessly with Jabra+ for admins.
GN Store Nord
Annual Report 2024
Content
19/193
DKK million
2020
2021
2022
2023
2024
GN Store Nord
Revenue
13,449
15,775
18,687
18,120
17,985
Revenue growth
7%
17%
18%
-3%
-1%
Organic growth
9%
20%
-3%
-1%
1%
Gross profit margin
54.3%
55.0%
48.9%
49.4%
53.2%
EBITA*
1,866
2,619
1,560
1,200
2,153
EBITA margin*
13.9%
16.6%
8.3%
6.6%
12.0%
Operating profit (loss)
1,627
2,397
1,111
869
1,860
Financial items, net
-6
-90
-405
-462
-492
Profit (loss) before tax
1,612
2,271
725
343
1,361
Effective tax rate
21.3%
21.2%
21.4%
22.4%
22.2%
Profit (loss) for the year
1,269
1,790
570
266
1,059
Total assets
16,682
23,552
30,589
30,642
30,611
Total equity
5,178
6,229
6,800
9,587
10,824
ROIC (EBITA*/Average invested capital)
19%
25%
9%
5%
10%
Earnings per share, basic (EPS)
9.72
13.63
4.00
1.64
6.79
Earnings per share, fully diluted (EPS diluted)
9.63
13.49
3.99
1.64
6.78
Investments in property, plant and equipment
-221
-457
-209
-93
-120
Free cash flow excl. company acquisitions and divestments
1,865
702
-1,291
1,092
1,081
Cash conversion (free cash flow excl. company acquisitions and divest-
ments/EBITA*)
100% 27% -83% 91% 50%
Equity ratio
31.0%
26.4%
22.2%
31.3%
35.4%
Net interest-bearing debt**
3,755
4,829
14,561
10,567
9,699
Net interest-bearing debt (period-end)/EBITDA
1.6
1.6
7.1
6.0
3.8
Payout ratio
16%
12%
-
-
-
Share buybacks***
453
1,166
-
-
-
Outstanding shares, end of period (thousand)
128,975
127,718
127,973
145,613
145,613
Average number of outstanding shares (thousand)
128,805
128,816
127,823
138,883
145,613
Average number of outstanding shares, fully diluted (thousand)
130,032
130,194
128,126
138,991
145,712
Treasury shares, end of period (thousand)
13,293
10,458
9,220
5,300
5,300
Share price at the end of the period
487.2
411.3
159.8
171.8
133.8
Market capitalization
62,837
52,530
20,444
25,016
19,476
* Please refer to Key Ratio Definitions on
page 167 for definition of EBITA ** Please refer to Key Ratio Definitions on page 167 for
definition
of Net interest
-bearing debt. NIBD figures have been adjusted to include Loans to dispensers as these are interest bearing
*** Including buybacks as part of the share-based incentive programs
Five year overview
Content
19/193
GN Store Nord
Annual Report 2024
Content
20/193
Revenue
In 2024, GN delivered strong financial performance, creating a solid
foundation for driving the desired profitable growth in the years to
come. Group revenue ended at DKK 17,985 million, driven by organic
revenue growth of 4% excluding the discontinued Elite and Talk prod-
uct lines. The reported organic revenue growth ended at 1% - in line
with revised financial guidance following the wind-down. The organic
growth was driven by 10% organic revenue growth in Hearing, -3% or-
ganic revenue growth in Enterprise, 7% organic revenue growth in
Gaming, and -31% organic revenue growth in Consumer as a conse-
quence of the wind-down. For the Group, total revenue growth was
-1%, as the impact from M&A was around -2%.
Gross profit
GN Store Nord’s gross profit reached DKK 9,564 million compared to
DKK 8,945 million in 2023. The gross margin ended at 53.2%
(compared to 49.4%), positively impacted by group-wide synergies,
pricing discipline, and positive business mix, while partly being off-set
by inventory write-downs in connection with the wind-down of the
Elite and Talk product lines as well as retail disposals including
BelAudição and Dansk HøreCenter towards the end of the year.
Divisional profit
GN Store Nord’s divisional profit increased by 14% to DKK 5,207 mil-
lion compared to DKK 4,548 million in 2023, which equals a divisional
profit margin of 29.0% (25.1% in 2023). This was driven by the strong
gross margin improvement, as well as a strict cost focus, partly off-set
by the extraordinary costs related to the wind-down of the Elite and
Talk product lines.
Development costs
GN Store Nord’s development costs ended at DKK -1,491 million com-
pared to -1,546 million in 2023, reflecting an R&D/revenue ratio of
8.3% compared to 8.5%. The development reflects some extraordinary
costs in relation to the wind-down and timing of product launches.
Group financial review 2024
Revenue (DKKm) and organic revenue growth (%)
Revenue distribution
4,725
5,332
6
,227
6,802
7,104
7,221
8,271
8,677
7,463
7,205
1,503
2,172
1,466
1,253
866
2,317
2,602
2,810
2020 2021 20232022 2024
Org.
growth
9% 20% -3% -1% 1%
18,120
17,985
18,687
15,775
13,449
Revenue Consumer business (DKKm)
Revenue Gaming business (DKKm)
Revenue Enterprise business (DKKm)
Revenue Hearing business (DKKm)
North
America
40%
Europe
39%
Rest of
World
21%
Financial overview 2024
GN Store Nord
Hearing division
Enterprise division
Gaming & Consumer division
DKK million
2024
2023
Growth
2024
2023
Growth
2024
2023
Growth
2024
2023
Growth
Revenue
17,985
18,120
-1%
7,104
6,802
4%
7,205
7,463
-3%
3,676
3,855
-5%
Organic growth
1%
-1%
10%
13%
-3%
-13%
-5%
5%
Gross profit
9,564
8,945
7%
4,458
4,076
9%
4,010
3,901
3%
1,096
968
13%
Gross profit margin
53.2%
49.4%
3.8%p
62.8%
59.9%
2.9%p
55.7%
52.3%
3.4%p
29.8%
25.1%
4.7%p
Divisional profit
5,207
4,548
14%
2,464
1,874
31%
2,544
2,442
4%
199
232
-14%
Divisional profit margin
29.0%
25.1%
3.9%p
34.7%
27.6%
7.1%p
35.3%
32.7%
2.6%p
5.4%
6.0%
-0.6%p
EBITA
2,153
1,200
79%
EBITA margin
12.0%
6.6%
5.4%p
Free cash flow excl. M&A
1,081
1,092
-11
GN Store Nord
Annual Report 2024
Content
21/193
Management and administration costs
GN Store Nord’s management and administration costs decreased by
15% compared to 2023 and ended at DKK -1,543 million. The signifi-
cant decrease reflects cost control across the company, DKK 197 mil-
lion one-off cost in 2023, and timing of certain structural investments.
EBITA
GN Store Nord’s EBITA was DKK 2,153 million compared to DKK 1,200
million in 2023. The increase was primarily driven by strong gross profit
growth across the divisions, supported by group-wide synergies of DKK
~430 million, strong pricing discipline, and less extraordinary costs. The
EBITA-margin increased by 5.4 percentage points compared to 2023
and ended at 12.0% in line with revised financial guidance following
the wind-down.
Other profit & loss items
In 2024, amortization of acquired intangible assets amounted to DKK
-365 million compared to DKK -392 million in 2023. Financial items
were DKK -492 million in 2024 compared to DKK -462 million in 2023,
primarily driven by increasing financing costs as a consequence of the
debt refinancing.
In 2024, share of profit (loss) in associates was DKK -7 million com-
pared to DKK -64 million in 2023. Gain (loss) on divestment of opera-
tions, etc. was DKK 72 million compared to DKK 61 million in 2023, pri-
marily due to the divestment of Dansk HøreCenter. Profit before tax
was DKK 1,361 million compared to DKK 343 million in 2023.
The effective tax rate was 22.3% compared to 22.4% in 2023, translat-
ing into a net profit of DKK 1,058 million compared to DKK 266 million
in 2023. Earnings per share (EPS) was DKK 6.78 in 2024 compared to
DKK 1.64 in 2023, driven by the strong operating performance.
One-company transformation
To set the company up for success, the governance structure was sim-
plified in 2023. As part of this process, GN identified company-wide
synergies which support and accelerate the margin improvement
across the Group. The company identified DKK ~600 million in cost
synergies (across COGS and OPEX) to be realized by 2026 of which
roughly two-thirds was expected to be achieved in 2024. During 2024,
synergies worth of DKK ~430 million were realized, thus slightly higher
than expected. This was a result of the organizational changes exe-
cuted in 2023, as well as leveraging both structural and operational
synergies within sourcing, manufacturing and distribution.
Free cash flow
GN Store Nord managed to deliver yet another year with substantial
free cash flow excl. M&A of DKK 1,081 million (in line with financial
guidance) compared to DKK 1,092 million in 2023 mainly driven by the
solid earnings level and a positive change in working capital despite
somewhat higher interest payments following the successful debt refi-
nancing.
Capital structure
Net interest-bearing debt decreased significantly by DKK 868 million to
DKK 9,699 million compared to DKK 10,567 million by the end of 2023,
driven by the strong operational free cash flow generation as well as
the disposal of Dansk HøreCenter. The adj. leverage was reduced from
4.5x to 3.5x as a consequence of the strong earnings growth and the
DKK 0.9 billion debt reduction. Reported leverage ratio was 3.8x re-
flecting DKK -202 million extraordinary wind-down costs compared to
6.0x in 2023. By the end of 2024, GN had cash and cash equivalents of
DKK 980 million. Moreover, GN has access to an undrawn revolving
credit facility of DKK 3.9 billion (EUR 520 million) with maturity in Q2
2027.
EBITA (DKKm) and EBITA margin (%)
Free cash flow excl. M&A (DKKm) and cash conversion (%)
Net interest
-bearing debt (DKKm) and adj. leverage
1,866
2,619
1,560
1,200
2,153
2020 2021 2022 2023
EBITA
margin
13.9% 16.6% 8.3% 6.6% 12.0%
< Reported EBITA GN Store Nord (DKKm)
2024
1.865
702
-1.291
1.092
1,081
2021
2023
2020 2022 2024
Cash
conversion
100% 27% -83% 91% 50%
2020 2021 2022 2023 2024
3,755
4,829
14,561
10,567
9,699
Net interest-bearing debt (DKKm) Adj. leverage
1.8x 1.8x 5.5x 4.5x 3.5x
GN Store Nord
Annual Report 2024
Content
22/193
Significant market share gains and
strong margin improvement
Revenue
The Hearing division had another year of double-digit organic revenue
growth and market share gains. The broad-based performance led to
10% organic revenue growth (on top of 13% organic revenue growth in
2023) driven by the successful ReSound Nexia product family (organic
revenue growth in Q4 2024 was 7%). Revenue increased by 4% to DKK
7,104 million, compared to DKK 6,802 million in 2023, including M&A
impact of around -4% while impact from foreign exchange rates was
around -2%.
In North America, the market experienced volume growth in line with
the historical 4-6%. GN delivered another year of significant market
share gains in North America, leading to strong organic revenue
growth, which was predominately driven by the independent channel
and JabraEnhance.com. The overall revenue in North America ended at
DKK 3,616 million (compared to DKK 3,407 million in 2023).
In Europe, the market experienced volume growth slightly below the
historical 4-6% growth rate. Despite the challenging market conditions
and a difficult comparison base, GN has gained market shares across
most countries, leading to organic revenue growth slightly below the
overall division growth. The performance was supported by strong exe-
cution in especially Germany and the U.K. The overall revenue in Eu-
rope ended at DKK 1,847 million (compared to DKK 1,887 million in
2023).
In Rest of World, the market experienced close to flat volume growth
following a strong 2023, suggesting a normalization of the market. De-
spite the flat market development, GN performed strongly leading to
strong double-digit organic revenue growth driven especially by Aus-
tralia and India, while the Chinese market was challenging. Overall rev-
enue in Rest of World ended at DKK 1,641 million (compared to DKK
1,508 million in 2023).
Gross profit
Gross profit reached DKK 4,458 million corresponding to a gross
margin of 62.8% compared to 59.9% in 2023. The increasing gross
margin was positively impacted by group synergies and the continued
success of ReSound Nexia, but partly off-set by retail disposals
including BelAudição and Dansk HøreCenter towards the end of the
year.
Sales and distribution costs
Sales and distribution costs decreased by 9% to DKK -1,994 million
compared to DKK -2,202 million in 2023. The reduction was mainly
driven by retail disposals including BelAudição and Dansk HøreCenter,
while Hearing continued to drive sales & marketing investments to
sustain the current market share momentum.
Divisional profit
The divisional profit increased by 31% to DKK 2,464, corresponding to
a divisional profit margin of 34.7% compared to 27.6% in 2023. This
significant increase was a result of the strong topline growth, gross
margin expansion, and tightly managed sales and distribution costs.
EBITA margin
The EBITA margin in the core Hearing business ended at 20.0% (14.7%
in 2023), using 2023 cost allocation methodology on functional group
costs.
Hearing division
Revenue (DKKm)
Gross profit
(DKKm)
Divisional profit (DKKm)
6,802
7,104
2023
+10%
Organic
revenue growth
-2%
FX growth
-4%
M&A growth 2024
+4%
59.9%
2023
62.8%
2024
4,076
4,458
+2.9%p
27.6%
2023
34.7%
2024
1,874
2,464
+7.1%p
GN Store Nord
Annual Report 2024
Content
23/193
Strong margin improvement in a chal-
lenging yet stabilizing overall enterprise
market. Flat growth in the division ex-
cluding the speakerphone category
Revenue
The Enterprise division executed well during the year and maintained
its global market leadership position in a challenging but improving en-
terprise market. Revenue declined by 3% to DKK 7,205 million, com-
pared to DKK 7,463 million in 2023, including an organic revenue
growth of -3% (organic revenue growth in Q4 2024 was -2%).
From a regional perspective, North America contributed with flat or-
ganic revenue growth for the year, while Europe was negatively im-
pacted by economic growth challenges in parts of Central Europe in
the second half of the year. Rest of World experienced some level of
modest organic revenue growth for the year as a whole. The long-term
attractiveness of the enterprise market is fully intact driven by hybrid
working and the continued upgrade of collaboration tools to make the
experience seamless and more efficient. However, the return to growth
is taking slightly longer than anticipated in the beginning of 2024 pri-
marily as a result of the economic growth challenges seen in Central
Europe in the second half of 2024.
The major headset business maintained its market leading position in
an improving market, which led to flat organic revenue growth for the
year driven by GN’s leading product portfolio and continued strong ex-
ecution across the organization. The emerging video business drove
continued market share gains, leading to double-digit organic revenue
growth rates in 2024. As room investments are moving towards
integrated video and audio solutions, the speakerphone category expe-
rienced high double-digit decline as a result of the structurally declin-
ing market. This accounted for the majority of the organic revenue de-
cline, combined with a demanding comparison base from 2023, when
GN launched the successful Jabra Speak2 series.
Gross profit
Gross profit reached DKK 4,010 million corresponding to a gross mar-
gin of 55.7% compared to 52.3% in 2023. The positive development
was supported by group synergies and pricing discipline despite the
lower volumes.
Sales and distribution costs
Sales and distribution costs ended at DKK -1,466 million compared to
DKK -1,459 million in 2023. The development reflects continued
execution on certain channel investments to sustain its strong market
leading position in an anticipated enterprise market recovery, but also
some general cost focus.
Divisional profit
Despite the lower volumes and revenue, the divisional profit increased
by 4% and reached DKK 2,544 million compared to DKK 2,442 million
in 2023. The development corresponds to a divisional profit margin of
35.3% compared to 32.7% in 2023. The increase was driven by the solid
gross margin improvement and focused cost control on sales and dis-
tribution costs, despite the negative topline development.
Enterprise division
Revenue (DKKm)
Gross profit
(DKKm)
Divisional profit (DKKm)
7,463
7,205
2023
-3%
Organic
revenue growth
0%
FX growth
0%
M&A growth 2024
-3%
52.3%
2023
55.7%
2024
3,901
4,010
+3.4%p
32.7%
2023
35.3%
2024
2,442
2,544
+2.6%p
GN Store Nord
Annual Report 2024
Content
24/193
Continued market share gains in Gam-
ing, while the wind-down of the Elite and
Talk product lines is now finalized
Revenue
The Gaming & Consumer business as a whole delivered revenue of DKK
3,676 million compared to DKK 3,855 million in 2023 with an organic
revenue growth of -5% as a direct consequence of the successful exe-
cution of the wind-down. Total revenue growth was -5%.
In the Gaming business, SteelSeries was exposed to a market in contin-
ued stabilization corresponding to a slightly growing market compared
to 2023. SteelSeries continued to grow rapidly even on top of a tough
comparison base (16% organic growth in 2023) and further improved
its market-leading position in the core gaming gear market with inno-
vative product launches during the year. The strong performance re-
sulted in revenue of DKK 2,810 million compared to DKK 2,602 million
in 2023 translating into organic revenue growth of 7% (Q4 2024 or-
ganic revenue growth of 16%).
In the Consumer business, the year was characterized by the decision in
June 2024 to wind down the Elite and Talk product lines with the ra-
tionale to increase focus and resources on more attractive parts of
GN’s business. The wind-down was successfully finalized by year-end.
As a result, the Consumer revenue was DKK 866 million compared to
DKK 1,253 million in 2023.
Gross profit
Gross profit reached DKK 1,096 million corresponding to a gross mar-
gin of 29.8% compared to 25.1% in 2023. The development reflects a
positive contribution from group synergies as well as strong pricing dis-
cipline in Gaming, however, partly off-set by extraordinary costs re-
lated to the wind-down and significant promotional activity in Con-
sumer to support the wind-down. In the Gaming business, the gross
profit ended at DKK 910 million, corresponding to a gross margin of
32.4% driven by group synergies and strong pricing discipline. In the
Consumer business, the gross profit ended at DKK 186 million, corre-
sponding to a gross margin of 21.5% driven by the wind-down.
Sales and distribution costs
Sales and distribution costs increased by 22% to DKK -897 million
compared to DKK -736 million in 2023. The development reflects
extraordinary costs related to the wind-down and continued channel
investments and marketing activity to sustain the market share
momentum in Gaming.
Divisional profit
The divisional profit ended at DKK 199 million corresponding to a divi-
sional profit margin of 5.4% compared to 6.0% in 2023 significantly im-
pacted by the effects of the wind-down.
Focusing on Gaming going forward
As a direct consequence of the wind-down, the Group experienced ex-
traordinary costs of DKK 202 million during 2024, including severance
payments, write-down of prior development projects and inventories.
Following the successful wind-down, the division was re-named to
“Gaming” as of January 1, 2025.
Gaming & Consumer division
Revenue (DKKm)
Gross profit
(DKKm)
Divisional profit (DKKm)
3,855
3,676
2023
-5%
Organic
revenue growth
0%
FX growth
0%
M&A growth 2024
-5%
25.1%
2023
29.8%
2024
968
1,096
+4.7%p
6.0%
2023
5.4%
2024
232
199
-0.6%p
GN Store Nord
Annual Report 2024
Content
25/193
Key revenue assumptions for the financial
guidance of 2025
Hearing division
In 2025, GN expects the hearing aid markets to grow in line with the
historical growth rates supported by ongoing favorable demographic
trends. As such, GN projects 4-6% market volume growth and -1% mar-
ket ASP decline, equaling a market value growth of 3-5%.
Based on the attractive market fundamentals, the current sales mo-
mentum, as well as the launch of ReSound Vivia and ReSound Savi, GN
in 2025 expects to continue to gain market share. Consequently, the
Hearing division assumes to contribute with organic revenue growth of
5% to 9%.
Enterprise division
Following a longer period of market stabilization, GN expects the en-
terprise market to grow modestly in 2025. The projection is based on
an expected increase in general IT budgets, as well as improving
sentiment across GN’s customers, including distributors, resellers, and
end-customers. The market recovery is expected to be led by North
America and Rest of World, as parts of Europe is currently impacted by
economic growth challenges.
GN expects to be able to continue to maintain its market-leading posi-
tion in enterprise grade headsets, while gaining market shares in enter-
prise video communication systems. The assumption is driven by the
current market-leading product portfolio, launch of new customer-cen-
tric innovations across headsets and video, channel access strength,
and strong partnerships with leading software vendors. Consequently,
the Enterprise division assumes to contribute with organic revenue
growth of 0% to 4%.
Gaming division
In 2025, GN expects the gaming gear market to grow 3-5% driven by
continued increase in the number of global gamers, but held back by
the current consumer sentiment in Europe.
GN expects to continue to gain market shares driven by the very strong
brand, innovation leadership, and category expansion. Consequently,
Gaming assumes to contribute with organic revenue growth of 7% to
12% (excluding the impact from the wind-down).
Wind-down impact on Group organic revenue growth
Due to the successfully executed wind-down of the Elite and Talk prod-
uct lines during 2024, the revenue contribution from these product
lines in 2025 is assumed to be insignificant (in 2024, the product lines
generated revenue of DKK 597 million). As a result, the negative im-
pact from the wind-down on group organic revenue growth will be 3-4
percentage points, while the negative impact specifically in the Gaming
division will be 19-20 percentage points. The group financial guidance
on organic revenue growth is adjusted for this impact, why the re-
ported organic revenue growth will be 3-4 percentage points lower.
Key EBITA margin assumptions for the
financial guidance of 2025
Following a strong margin improvement in 2024, GN expects further
margin improvements in 2025, thereby being on a steady trajectory to-
wards the 2028 EBITA margin target of 16-17%.
The EBITA margin expansion in 2025 is supported by further one-GN
synergies as earlier communicated, the non-recurring nature of the
DKK 202 million extraordinary wind-down costs in 2024, as well as un-
derlying margin improvements driven by leverage and scale across the
three divisions.
In order to drive sustainable growth and deliver the targeted EBITA
margin by 2028, GN will invest into Operations to further diversify
manufacturing footprint, among other to withstand geopolitical chal-
lenges as well as continued IT modernization costs including ERP opti-
mization and cybersecurity to safeguard the company. In addition,
there will be certain costs linked to the wind-down for general service
and warranty commitments, expected to diminish over the next couple
of years. Finally, the development in foreign exchange rates, including
the appreciated USD is assumed to be a headwind for the EBITA mar-
gin in 2025.
Financial guidance 2025
GN Store Nord
Annual Report 2024
Content
26/193
Shareholder information 27
Risk management 29
Corporate governance 33
Board and leadership 36
GN Store Nord
Annual Report 2024
Content
26/193
Business review
Company
information
SteelSeries set a new benchmark for earbuds with
the introduction of Arctis Gamebuds .
Crafted for a versatile gaming lifestyle and engi-
neered to deliver a HiFi listening experience,
SteelSeries brought Arctis audio heritage and sig-
nature sound to a compact form factor through a
custom next-gen chipset that creates a true gam-
ing audio experience.
In the development process, SteelSeries utilized
GN's vast experience and R&D knowledge within
consumer earbuds.
Customer-centric innovation
for gamers
GN Store Nord
Annual Report 2024
Content
27/193
Through an open and active dialogue,
GN strives to provide all stakeholders
with timely and relevant information
The GN share
The total market value of GN’s shares, excluding treasury shares, was
DKK 19,5 billion at the end of 2024. The price of the GN share was DKK
134 on December 31, 2024.
GN is, among other indices, included in the C25 index and Large Cap in-
dex on Nasdaq Copenhagen, as well as the Stoxx Europe 600 index and
the Stoxx Europe Sustainability index.
Ownership
The GN share is 100% free float, and the company has no dominant
shareholders. GN has approximately 63,000 registered shareholders.
Of the entire ownership, it is estimated that around 40% are held by in-
vestors in Denmark, around 35% in rest of Europe, around 25% in
North America, and less than 1% in Rest of World.
The 10 largest registered shareholders held in total around 35% of the
GN share capital at the end of 2024 (including GN’s holding of treasury
shares). By the end of 2024, one shareholder, William Demant Invest
A/S, has reported an ownership interest in excess of 10% of GN’s share
capital.
Share capital and voting rights
GN’s share capital of DKK 603,650,860 consists of 150,912,715 shares,
each carrying four votes. GN has one share class with no restrictions on
ownership or voting rights. The Annual General Meeting has authorized
the Board of Directors to increase the share capital and issue new
shares in accordance with the Articles of Association.
Treasury shares
On December 31, 2024, GN held 5.3 million treasury shares corre-
sponding to 3.5% of the share capital, and the value of the treasury
shares was DKK 709 million.
Until the Annual General Meeting on March 12, 2025, the Board of Di-
rectors is authorized to acquire shares in GN. The company's holding of
treasury shares may at no time exceed 10% of the share capital of the
company.
Dividend policy and share buyback programs
GN’s overall financial target is to deliver a competitive shareholder
return through a combination of dividend payments and share price
appreciation. GN aims to pay out a dividend corresponding to 15 - 25%
of the annual net profit and to distribute additional excess cash to
shareholders through share buyback programs.
Dividend payments and share buybacks are subject to, among other,
cash requirements to support the ongoing operations, strategic oppor-
tunities, and the company’s capital structure. During 2024, GN’s net in-
terest-bearing debt decreased by DKK 0.9 billion to DKK 9.7 billion,
driven by the strong operational free cash flow. Consequently, the adj.
leverage was reduced from 4.5x to 3.5x. GN remain focused on deliver-
ing shareholder value and will consider doing shareholder distribution
again, once the leverage is closer to the long-term target of 2.0x. GN
will not pay out dividend in respect of the financial year 2024 and share
buyback programs have been paused for the time being.
Shareholder information
Geographical split of shareholders (% of share capital)
Major indices including GN Store Nord
Index
Focus
OMX C25
Denmark
STOXX Europe 600
Europe
OMX Nordic Large Cap
Nordics
STXE Health Care
Europe
Denmark
40%
Europe
35%
North America
25%
Rest of the World
<1%
GN Store Nord
Annual Report 2024
Content
28/193
Incentive programs
By the end of 2024, the total number of outstanding options in GN
Store Nord were 5,103,379 (3.4%) of the share capital in GN Store
Nord.
Investor relations policy
As part of GN’s investor relations activities, an active dialogue is pur-
sued with existing and potential shareholders as well as with financial
analysts. GN ensures that relevant and timely information is provided
to the financial community to ensure that the GN share is fairly priced.
This is accomplished through information continually announced to
the market as company announcements and press releases, combined
with investor meetings, conferences, and presentations of the com-
pany’s interim and annual results.
Following the release of interim and annual results, GN conducts road-
shows where the Executive Management and the Investor Relations
team inform investors and financial analysts about the recent
developments in the company. GN is covered by sell-side analysts, who
continually release analyst research reports on GN and the industry
dynamics.
GN has a 30-days silent period prior to publication of a financial report.
During these silent periods, any communication with stakeholders is
restricted.
GN’s website, www.gn.com, contains historic and current information
about GN, including company announcements and press releases,
current and historic share price data, investor presentations, and
annual and interim reports. The Investor Relations team can be
contacted at: Investor@gn.com.
Notices for the Annual General Meeting
GN sends notices to convene Annual General Meetings by email.
Letters are sent to shareholders who have requested this instead of
emails. Thus, GN encourages all registered shareholders to sign up at
the investor portal with their email addresses and check the box la-
belled “subscribe/unsubscribe” in the field “Notice for the Annual
General Meeting”. Shareholders will then receive the notice by email in
the future.
Share price development
* Index: 3
0-12-2022 = 100
Financial calendar for 202
5
Event
Date
Annual General Meeting
March 12, 202
5
Interim Report Q1 202
5 May 1, 202
5
Interim Report Q2 202
5 August 21, 202
5
Interim
Report Q3 2025 November 6, 202
5
Read company
announcements on www.gn.com.
50
60
70
80
90
100
110
120
130
140
31-Dec-2023 31-Mar-2024
1-Jul-2024
30-Sep-2024 31-Dec-2024
GN
C25 CAP
Additional relevant information
GN’s investor relations policy is available at:
www.gn.com/aboutIR
A full list of the analysts covering GN is available at:
www.gn.com/analysts
GN Store Nord
Annual Report 2024
Content
29/193
Content
Effective risk management is a cornerstone in GN’s strategy, ensuring
that GN remains resilient, agile, and competitive in an ever-changing
global environment. We continue to evaluate and refine our approach,
focusing on key areas such as market, technological integration, inno-
vation, product quality, workforce development, ESG, and IT infrastruc-
ture.
Risk governance at GN is overseen by the Board of Directors, who en-
sure risks are managed across the value chain. Risks are identified and
governed by a risk department and the Executive Leadership Team for
each division and selected functions. Risks are evaluated based on their
impact and likelihood. A comprehensive risk report, reviewed and prior-
itized by the Executive Leadership Team, is presented to the Board of
Directors annually for approval.
The main risks associated with GN’s businesses, and the main risk miti-
gation taken to manage these, are outlined on the following pages.
Risk management
29/193
Q1
Q2
Q
4
Q3
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Board of Directorsrisk review.
Board Top Risk Review
Prioritized areas receive automated
risk and maturity questionnaires
.
The responses are automatically
calculated into risk likelihood and
risk impact. Hereafter, the results
are evaluated and challenged by the
Corporate Risk Governance team
and consolidated in meetings with
managers from prioritized areas.
Initial risk assessment process
Meeting with Executive Leadership
Team who collectively challenges,
validates, and prioritizes risks and
risk handling activities.
Audit Committee reviews
Organization Risk Governance
process.
Audit Committee Risk
Governance Review
Executive impact review
Risk identification and mitigation process
Financial review
Meeting with Finance to assess
and validate impact of potential
financial risks.
30/193
GN Store Nord
Annual Report 2024
Content
Risk description
Mitigating actions
Assessment
Geopolitical environment
General economic and geo-political uncertainty may decrease households’ and enterprises’
discretionary spending, which may result in declining demand for GN’s products. Also, GN’s
supply chains, including component sourcing, remain dependent on availability of compo-
nents and manufacturing capacity in China and Asia. Escalating geopolitical instability, de-
teriorating trade relations, and introduction of additional trade tariffs may impact key sup-
pliers and GN’s operations. And this in turn may impact GN’s ability to continue to supply
key markets.
During the past several years, GN has pursued an operations and supply chain strategy to
increase agility, leverage scale, and increase resilience to prepare for increased geopolitical
uncertainty. This strategy was further accentuated with the decision in mid-2023 to merge
all GN’s operations activities into one organization in connection with the one-GN strategy.
During 2024, this has led to reduced dependency on manufacturing in and sourcing from
e.g., China. This diversification strategy is ongoing and will, among other, enable GN within
a relatively short timeframe to serve almost the entire U.S. market (across all three divi-
sions) from manufacturing capabilities outside of China, should this be deemed beneficial.
GN ongoing evaluates the extent to which its organization systematically assesses and
manages geopolitical risks associated with collaboration across diverse locations, ensuring
that strategies are in place to mitigate potential disruptions. In GN’s operations organiza-
tion, the active assessment of geopolitical risks involves monitoring regional stability and
adapting processes to maintain efficiency. Similarly, in sales and marketing, evaluating
these risks helps tailor strategies to navigate market dynamics and protect brand integrity
in various geopolitical contexts. GN’s assessment is that adequate strategies and measures
are in place to manage these risks in a balanced way.
Market and competitiveness
Highly competitive dynamics characterize the product categories in which GN operates.
Products must provide compelling user experiences to compete. GN experiences market
consolidation, product commoditization, and attempts at conquering market share from
incumbents and new competitors.
As purchase decisions within some GN categories potentially migrate from professional
buyers to the end-user, brand awareness becomes increasingly important for some of GN’s
product lines in maintaining and expanding market share.
To enhance our brand recognition and market positioning, we are embedding brand aware-
ness more deeply into our regional and country planning initiatives. We adopt a proactive
approach to model potential future competitive behaviors and implement enhanced feed-
back mechanisms for in-market products. We continue to nurture relationships and de-
velop unique propositions, such as customer-centric innovations. Additionally, strengthen-
ing partnerships and engaging with regulators is essential as we work to simplify processes
across quality, product launches, supply chain, and marketing.
We have a strong organizational focus on assessing, anticipating, and adapting to evolving
market trends, effectively managing brand recognition, analyzing competitive threats, and
understanding shifting consumer behaviors, including increasing consumer demands, par-
ticularly in relation to sustainability. By integrating these insights into our strategic plan-
ning, we enhance our competitive advantage and ensure long-term success in the market-
place. Additionally, our proactive approach to managing geopolitical and potential disrup-
tions enables us to identify vulnerabilities and implement strategies to mitigate risks effec-
tively.
Cyber security
IT and data are foundational business enablers for GN across all value chain components.
All platforms are required to be available and provide the functionalities needed. Addition-
ally, systems must protect data and privacy. Poor availability, consequences of cyber-at-
tacks, lack of functionality in business-critical systems, or data breaches could impact GN’s
operations and reputation and may result in significant fines and financial loss.
We continuously implement processes and solutions that meet the increasing global data
privacy regulatory demands. In 2024, GN further strengthened our data protection posture
to provide excellent, secure, and trustworthy solutions.
GN ongoing ensures a high level of cyber security in our infrastructure, products, and ser-
vices, and adheres to legislation across the entire organization. We ensure continuous IT se-
curity monitoring through our Security Operations Center. This enables us to discover and
disable threats early. Information security management systems and information security
policies are in place, and training is conducted continuously for all employees. The infor-
mation security management system is being reviewed and approved on an annual basis by
the Board of Directors and Executive Management.
GN ongoing evaluates readiness and response to emerging cyber threats, incident response
protocols, data protection measures, and third-party relationship risks. We assess the com-
prehensiveness and current state of our cybersecurity measures across different threat vec-
tors and layers, as well as the culture of continuous improvement in cyber security prac-
tices. Key findings highlight strengths and areas for improvement.
31/193
GN Store Nord
Annual Report 2024
Content
Risk description
Mitigating actions
Assessment
IT landscape
It is critical to GN to maintain a high degree of effectiveness of its IT landscape in support-
ing sales processes and strategic initiatives, as well as facilitating research and develop-
ment innovations. All platforms are required to be available and provide the functionalities
needed. Poor availability or lack of functionality in business-critical systems could impact
GN’s operations.
To enhance our operational efficiency and support business continuity, a significant transi-
tion and modernization of our IT systems is currently underway. This includes gradual re-
placement of our legacy system landscape and implementation of new systems including
ERP aimed at improving our logistics and product management capabilities. In parallel, we
are enhancing our current systems to ensure stability and increased capacity. Through
these initiatives, we aim to create an even more agile and responsive IT environment that
aligns with our strategic objectives and supports our growth in the market.
By analyzing current capabilities of our IT infrastructure, we identify specific areas for im-
provement that will better align our technological resources with organizational goals. This
alignment fosters greater agility and competitiveness in the market, enabling us to respond
swiftly to changing demands and opportunities. Through continuous evaluation and en-
hancement of our IT systems, we are committed to maintaining a robust framework that
supports our overall mission and enhances our competitive edge.
Operations (manufacturing and supply chain)
It is critical to GN’s success that its inhouse as well as outsourced manufacturing and sup-
ply chain setup is resilient, cost efficient, and able to deliver products and services to cus-
tomers of the right quality and on time across the world.
To enhance our operational resilience and efficiency, we are taking a series of proactive
steps. Key initiatives include improving visibility into inbound logistics and fostering proac-
tive communication and problem-solving capabilities when disruptions occur. Strengthen-
ing long-term strategic partnerships is also a priority, along with onboarding new vendors
that can produce outside of China. We are also investigating further regional manufactur-
ing options and enhancing current systems for improved stability and capacity. Addition-
ally, we are balancing operations between our different facilities. Our risk diversification
strategy primarily focuses on mitigating geopolitical threats, ensuring we remain agile and
responsive to market changes.
Assessing our operational resilience and efficiency is essential for ensuring our ability to an-
ticipate and manage disruptions effectively. This assessment includes a thorough analysis
of our relationships with key suppliers, which is critical for maintaining product quality
throughout the lifecycle. We assess and manage geopolitical risks, focusing on diversifying
risks within our operations to enhance stability. Our commitment to continuous improve-
ment is reflected in our initiatives aimed at mitigating risks associated with extreme
weather, climate change, and human rights issues. By implementing robust risk mitigation
strategies, we strengthen our operational framework and ensure long-term sustainability
and resilience in the face of evolving challenges.
R&D (hardware, software, and services)
GN operates on the cutting edge of technological advances to provide new relevant user
experiences and functionalities to its customers. Any failure to gain access to and deploy
the latest technologies and competencies within hardware, software, and services in a
timely manner would impact GN’s future earnings potential. In addition to maintaining
technological leadership, GN must ensure that products and services operate without
defects or other quality issues from their launch through their lifecycle. Quality deficiencies
could cause significant reputational harm, and ultimately jeopardize GN’s ability to remain
a relevant player in key markets.
In 2023, we merged our diverse R&D teams into one organization. During 2024, we have
streamlined processes to better utilize common technologies and expertise across product
groups. This increased scale and critical mass within talents, ideas, technologies, and in-
vestments allows GN to innovate more, faster, and better. This unified R&D organization is
born with a customer-first approach to innovation, ensuring that all innovation brings value
to customers and users leveraging the latest technologies. A new R&D collaborative
framework as well as a centralized quality function enhance teamwork and productivity,
emphasizing cross-functional collaboration, agile methodologies, and a focus on delivering
high-quality results. We ongoing address market demands and threats from
commoditization. Additionally, we are assessing geopolitical threats to R&D and ensuring
compliance with regulatory requirements.
The evaluation of our alignment with market demands and technological advancements is
essential for fostering a culture of innovation and ensuring product quality throughout the
entire product lifecycle. By assessing and promoting collaboration and integration across
various functions, we enhance operational efficiency and responsiveness to market
changes. Our focus on assessing continuous improvement is vital for sustaining
competitiveness and driving long-term business growth. Through these initiatives, we
create a resilient organization that not only meets current market demands but anticipates
future challenges, positioning us for sustained success in an ever-changing landscape.
32/193
GN Store Nord
Annual Report 2024
Content
Risk description
Mitigating actions
Assessment
Products (cybersecurity by design)
Technology products and solutions that connect to the internet or to other internet-con-
nected devices have an inherent risk of being compromised, thus exposing users to cyber
threats. It is critical for GN’s continued success and trust with customers that our products
are designed to be secure and resilient towards cyber-attacks.
Secure practices within our software development processes are fundamental aspects of
our commitment to ensuring robust security throughout the entire product lifecycle. Fur-
ther, a Center of Excellence across GN is set to enforce security initiatives and facilitate
knowledge sharing. This includes implementing a Product Security Framework, alongside
comprehensive training, and risk management. To enhance cybersecurity, we are securing
all physical attack vectors in manufacturing and collaborating with chip vendors to ensure
compliance. Secure coding practices are set to identify and eliminate vulnerabilities, sup-
ported by appropriate tools and developer training. Additionally, we will document risk as-
sessments and conduct vulnerability scans for new software solutions.
A holistic approach ensures that our systems are fortified against cyber threats from multi-
ple angles, enhancing the overall resilience of our offerings. Our evaluation extends to the
R&D strategy for managing risks associated with cybersecurity and data privacy. This strat-
egy is aligned with our broader organizational goals, ensuring that we remain vigilant and
proactive in the face of evolving threats. By continuously assessing and refining our prac-
tices and strategies, we aim to uphold the highest standards of security and integrity in all
our products and services, ultimately fostering trust and confidence among our stakehold-
ers.
Financial risk
Due to the nature of its operations, investments, and financing activities, GN is exposed to
a number of financial risks including changes in interest rates and foreign exchange rates.
GN’s net interest-bearing debt decreased during 2024 to DKK 9,699 million (2023: DKK
10,567 million). As a result, the adjusted net interest-bearing debt to EBITDA ratio ended at
3.5x (2023: 4.5x) driven by the strong cash flow generation.
GN’s loans are primarily long-term with maturities until 2036 with a split of fixed and float-
ing interest rates.
Annual EBITA impact from a 5% increase in currency before hedging
(DKK million)
Currency
GN Store Nord
USD
-42
GBP
31
JPY
18
AUD
11
GN has hedged a substantial part of the expected net EBITA in foreign currencies to secure
the EBITA contribution of the material trading currencies for the next 12 months.
During 2024, GN has successfully redeemed its EUR 330 million Bond-with-Warrant-Units
0% and EUR 600 million notes with fixed coupon of 0.875% per annum. As result of these
redemptions, GN’s three-year EUR 800 million term loan facility was fully utilized as of De-
cember 31, 2024.
GN has short-term, uncommitted Money Market lines and Overdraft facilities in place to di-
versify its borrowing instruments and manage working capital. The total size remain at EUR
442 million, with a utilization of EUR 169 million on December 31, 2024.
GN also has a short-term, uncommitted Euro Commercial Paper program (“ECP”) in place
to diversify its borrowing instruments. The program size is up to EUR 250 million, with a uti-
lization of EUR 47 million on December 31, 2024.
In total, GN has outstanding senior unsecured Private Placements of around EUR 95 million
in aggregate under the EMTN program by December 31, 2024, with maturities in 2036.
Moreover, GN currently has R&D loans outstanding of EUR 291 million with maturities from
1 to 5 years with fixed interest rates.
To mitigate potential liquidity or refinancing risks, GN has access to a Revolving Credit Fa-
cility of EUR 520 million, which was undrawn as of December 31, 2024.
GN has centralized the handling of financial risks in Group Treasury except for commercial
risks, which are managed by the Group’s operating businesses (divisions).
The financial risks are managed in accordance with the overall financial risk management
guidelines set out in GN’s Group Treasury Policy, which is reviewed on an ongoing basis.
Please refer to note 4.2 in the financial statements for further information about financial
risks.
33/193
GN Store Nord
Annual Report 2024
Content
Content
Management structure
GN is governed by a two-tier management structure. GN’s Board of Di-
rectors is responsible for the overall governance of the company, and
the Executive Management handles the daily management under the
guidelines and supervision of the Board. The ultimate authority rests
with the shareholders in the General Meeting.
The Executive Management consists of a Chief Executive Officer and a
Chief Financial Officer. Further, the Group has established an Executive
Leadership Team reporting to the CEO and the CFO. The team mem-
bers are responsible for the day-to-day operations of their respective
areas and serve as part of the Group’s overall leadership.
Board of Directors
GN's Board currently comprises nine members, of which six have been
elected by the shareholders at the General Meeting, and three by the
employees in accordance with the Danish Companies Act.
Competencies of the Board
GN’s Board strives to recruit board members with a diversified range of
mutually complementary competencies. The current Board is a diverse
group in terms of global experience, functional competencies, and in-
dustry background which ensures that it can fulfil its obligations.
The composition is a mix of members with executive positions and pro-
fessional board members, providing a good balance between
knowledge, competencies, experience, and availability for a substantial
workload.
The board members possess global expertise within med-tech &
healthcare, strategy, M&A, ESG, innovation, R&D and product develop-
ment, IT, software, digital transformation, marketing, commercializa-
tion, supply chain, technology & professional services, finance, and
change management. See pages 36-38 for a description of the board
members’ competencies and experience.
The Board of Directors’ annual self-evaluation
The Board evaluates on an annual basis the composition, diversity, and
competencies of the Board as a whole - as well as each individual board
member’s special competencies - to ensure the most optimal perfor-
mance of the Board. As part of such evaluation, the Chair of the Board
cooperates with each individual member to ensure that the members
update and supplement their knowledge of relevant matters with a
view to ensure that the members’ special knowledge and qualifications
are applied in the best possible manner.
In 2024, the Board of Directors performed its annual self-evaluation
with the assistance of an external advisor. The Danish Committee on
Corporate Governance recommends that companies conduct an exter-
nal, objective evaluation at least every three years.
The Process
The evaluation was based on the input from nine Board members and
five executives. It encompassed an online questionnaire, a mapping of
the Board composition, and various benchmarking to other peer
boards as well as a reporting on the results of the evaluation facilitated
by the external consultant.
The results of the Board evaluation, including practical recommenda-
tions for focus areas, was discussed at a board meeting in December
2024 and the Chair was evaluated and provided with feedback by the
rest of the Board.
General conclusions
The Board has a good working relationship and a constructive dialogue
with the CEO and management and are empowered to express their
thoughts and opinions; Board meetings are conducted in a manner
Corporate governance
33/193
GN’s framework
for corporate governance
General Meeting
Board of Directors
Board Committees
Executive Management
Executive Leadership Team
The board members of GN are elected at GN’s General Meeting.
The Board of Directors has established Audit, Remuneration, Nomi-
nation, and Technology & Innovation Committees, and appoints
the members of the Executive Management. In addition, GN has es-
tablished an Executive Leadership Team.
34/193
GN Store Nord
Annual Report 2024
Content
Content
that ensures open, relevant discussions and meaningful participation.
The Chair sets the style and tone of the Board to promote open, hon-
est, and constructive debate and the relationship between the Chair
and the Executive Management is effective. The board members do
their homework in advance of meetings based on the materials distrib-
uted to them and the Chair encourages active engagement by all
board members. The Board has diverse experiences, personal styles,
cultural backgrounds, and a good gender balance. The Chair is seen as
an inclusive and seasoned professional, well trusted by the manage-
ment and with a sincere ambition to do what is right.
As part of the general evaluation conclusions, the external advisor pro-
vided a number of recommended focus areas, which the Board intends
to take into consideration going forward. The Board was recommended
to have a continued focus on risk awareness, monitoring, and report-
ing, which generally requires increased attention due to macro and ge-
opolitical developments.
The Board was further recommended to focus on strong succession
planning in the new one-company structure and to ensure a timely
analysis and assessment of the succession bench for senior manage-
ment positions and to ensure that the Remuneration and Nomination
Committees continue with a joint focus on this. Another recommended
focus area was to ensure that the Board continuously engages in dis-
cussions at the right strategic level and engage in deep discussions for
the benefit of the strategic board work.
In the future, the Board should and will allocate relatively more time to
long-term strategic questions and continue building an encouraging
and valuable relationship with the (new) management team.
The Chair of the Board will account for the process and the general
conclusions in his statement at the Annual General Meeting. Additional
information on the evaluation process and the general conclusions of
the 2024 evaluation may be found on the company’s website:
www.gn.com/boardevaluation2024
Board committees
As part of the overall governance of the company, the Board has es-
tablished Audit, Nomination, Remuneration, and Technology & Innova-
tion committees to assist with monitoring and preparatory work relat-
ing to key areas of the Board’s responsibilities. The committees’ work
in 2024 is summarized below:
Audit Committee
The Audit Committee continued to provide oversight of the financial
reporting process, the audit process, GN’s system of internal controls,
and compliance with laws and regulations. The committee reviewed
the whistleblower reporting system, material legal cases, main ac-
counting principles, tax and compliance, treasury policy and strategy,
risk management processes covering key risks, and monitoring of ESG
targets and CSRD compliant reporting. Further, the committee consid-
ered the need for an internal audit function, which was not deemed
necessary at this time.
Nomination Committee
The Nomination Committee focused on ensuring that Board and Exec-
utive Management composition and competencies continue to support
GN sufficiently and in line with GN’s strategy and purpose. This in-
cludes competencies in relation to GN’s transformation to a one-com-
pany structure, extensive succession and recruitment processes to ade-
quately plan and prepare talent pipeline for Board and Executive Man-
agement positions, while ensuring good culture and sound values as an
integral part of all nominations, appointments, and succession plan-
ning. The Committee also monitored Board performance and compe-
tencies and conducted a thorough Board assessment with external as-
sistance. Finally, the current structure and diversity of the Board have
been reviewed and found to meet relevant governance requirements.
34/193
Report on Corporate Governance cf. section 107b of the
Danish Financial Statements Act
The Board and the Executive Management continuously
strive to maintain a good corporate governance level.
The website of the Committee on Corporate Gov-
ernance - Corporategovernance.dk/englishlists
its recommended best practice guidelines.
GN is required to report on its compliance with these rec-
ommendations according to the “comply or explain” prin-
ciple. GN’s compliance with the individual recommenda-
tions is reviewed once a year by the Board.
Download GN’s 2024 Corporate Governance Re-
port: www.gn.com/corporategovernance2024
Risk management related to financial reporting is de-
scribed in this report on page 32. Internal control systems
are described in the above-mentioned Corporate Govern-
ance Report. This constitutes GN’s statutory report on
corporate governance as required under section 107b of
the Danish Financial Statements Act.
GN’s Remuneration Policy is available at
www.gn.com/remunerationpolicy
GN’s Remuneration Report for 2024 is available at:
www.gn.com/remuneration2024
35/193
GN Store Nord
Annual Report 2024
Content
Remuneration Committee
The Remuneration Committee supervised and reviewed the
remuneration policy. It proposed a new design of the GN long-term
incentive plan, which was approved at the Annual General Meeting in
March 2024. Furthermore, the committee reviewed and approved all
long term incentive grants and set the targets for the 2024 long-term
incentive grant. The committee also assisted with the preparation of
the Remuneration Report and oversaw the talent development and
succession planning process and outcomes. Finally, the committee
reviewed the remuneration and incentive plans for the Executive
Leadership Team.
Technology & Innovation Committee
In early 2024, the previous Strategy Committee was renamed to the
current Technology & Innovation Committee and its charter was up-
dated to reflect a focus to explore long-term potential strategic tech-
nology and innovation based opportunities for GN. The Technology &
Innovation Committee oversaw a series of portfolio initiatives as well
as innovation opportunities cutting across the GN business with an am-
bition to explore technological innovations and advancements for GN
as a whole. Further, the committee explored the further development
of collaboration and synergies between GN’s business entities with
special focus on the progress in cross-GN innovation opportunities ena-
bled by the one-company R&D organization.
See charters and composition of the four committees at:
www.gn.com/boardcommittees
Simpler governance and legal entity structure
As a consequence of GN’s transition into a one-company setup, the
board structure was simplified in the beginning of 2024 after which the
board members of GN Store Nord A/S no longer also serve as members
of the boards of GN Hearing A/S and GN Audio A/S. In September
2024, the legal entities behind these two operating entities were
merged and, subsequently, the global legal footprint will be further
simplified and reduced by merging legal subsidiary entities across GN
to reduce complexity and cost.
Remuneration
GN pursues a policy of offering the Board of Directors and Executive
Management remuneration that is competitive with industry peers and
other global companies to retain and attract competent professional
leaders of the business and members of the Board of Directors. The ac-
tual remuneration is accounted for in GN Remuneration Report 2024.
Gender diversity at Board and Leadership levels
The percentages as of December 31, 2024, of the underrepresented
gender and the set targets for GN’s Board and Leadership are reflected
in the table below:
Diversity in leadership
2024
2023
1 Board of Directors
Total number - elected by General Meeting / employee elected
6 / 3
4 / 3
Underrepresented gender (%) (33% is considered balanced)
33 / 33
50 / 33
Target (%)
40 / 40
N/A
Target year
June 30, 2026
N/A
2 Senior Leadership*
Total number
19
18
Underrepresented gender (%)
26
17
Target (%)
33
25
Target year
June 30, 2026
2025
3 Extended Leadership**
Total number
360
341
Underrepresented gender (%)
23
22
Target (%)
30
25
Target year
2030
2025
*) Senior Leadership as defined in section 3(5) of the Danish gender balance act comprises
GN’s
Executive Management, Executive Leadership Team, and other managers reporting
to Executive Management.
These managers are formally employed in different GN legal
entities but constitute
GN’s actual senior leadership.
**) Extended Leadership as
defined by GN’s job grades (equivalent to Mercer IPE score 56
or above).
Note:
As referenced in the Sustainability Statement, this table is part of meeting disclo-
sure requirement ESRS2 GOV
-1 21 (d), related to Board diversity. For actions on promot-
ing diversity in GN, please also see chapter on Diversity in Own workforce in the Sustaina-
bility statement of this report.
Meeting attendance 2024
Board
Committees
Board
Chair
Audit
Nomi-
nation
Remune-
ration
Technology
& Innovation
Jukka Pekka
Pertola
(C)
10/10
(C)
9/9
- (M)
12/12
(M)
6/6
(C)
6/6
Klaus Holse
(DC)
10/10
(DC)
9/9
(M)
4/4
(M)
12/12
(M*)
2/6
(M)
6/6
Hélène Barnekow
(M)
9/10
-
-
(C)
12/12
(C)
6/6
-
Jørgen Bundgaard
Hansen
(M*)
7/10
-
(M*)
3/4
-
-
-
Kim Vejlby
Hansen
(M*)
7/10
-
- - - (M*)
4/6
Anette Weber
(M)
10/10
-
(C)
4/4
(M*)
6/12
(M*)
4/6
-
Leo Larsen
(M)
10/10
-
-
-
-
(M)
6/6
Cathrin Inge
Hansen
(M)
10/10
-
-
-
-
-
Claus Holmbeck
-
Madsen
(M)
10/10
-
- - - -
(C) Chairman
(DC) Deputy Chairman
(M) Member
*
) Was not a member of the Board or the Committee for the full year.
Note: Previously, we reported on board meeting attendance in GN Hearing A/S and GN
Audio A/S due to member overlap between these and the GN Store Nord A/S board. As a
result of the changed governance structure following
one-GN, the board structure
changed so subsidiary boards are purely internal boards with no member overlap to the
GN Store Nord A/S board.
36/193
GN Store Nord
Annual Report 2024
Content
Jukka Pekka Pertola
(Chair)
M.Sc. (Electrical Engineering)
. Professional
board member. Former CEO of Siemens A/S
.
Chair since 2023
Chair of the Boards of Tryg A/S*, Tryg Forsikring A/S, Cowi Holding
A/S, and Siemens Gamesa Renewable Energy A/S.
Member of the Board of Asetek A/S
*.
Committee memberships:
Technology & Innovation (Chair), Nomina-
tion and Remuneration (member); in Tryg A/S: Remuneration (Chair),
Nomination (Chair), and IT
-Data; in Cowi
Holding A/S: Nomination and
Remuneration (Chair); in Asetek A/S: Remuneration (Chair).
Broad international background with more than 20 years of manage-
ment experience in the ICT, energy, industry, infrastructure, and
healthcare sectors, solid experience with various business models
stretching from B2C to complex project business, IT outsourc
ing solu-
tions, technology services, and professional services.
Board member since
2020
Term
2024/2025
Considered independent
Yes
Nationality/gender
Finnish/male
Year of birth
1960
Note: This page is part of the Sustainability Statement on the disclosure of ESRS 2 GOV-1.
* Company listed on a regulated market
Klaus Holse
(
Deputy Chair)
M.Sc. (Computer Science)
. Professional board
member. Former CEO of SimCorp A/S
.
Deputy Chair since 2023
Chair of the Boards of Danish Industry, Vizrt Group AS, EG A/S, and Su-
perOffice AS. Member of the Boards of Macrobond Financial AB,
Terma A/S and Zenegy Ap
S. CEO, Khaboom ApS.
Committee memberships: Audit (member), Nomination (member), and
Technology & Innovation
(member).
Broad international background with more than 20
years of manage-
ment experience in the IT and software industry and brings to the
company’s Board of Directors a vast experience and insight into the
green agenda
, ESG/sustainability, and digitalization.
Board member since
2023
Term
2024/2025
Considered independent
Yes
Nationality/gender
Danish/male
Year of birth
1961
Hélène Barnekow
M.Sc. (International Business). Partner, Gaia
Leadership. Former CEO, Microsoft Sweden
Chair of the Boards of Storytel AB* and Mindler AB. Deputy Chair of
the Swedish Chamber of Commerce for the UK.
Member of the Board
of Handelsbanken AB
*.
Committee memberships: Nomination (Chair), Remuneration (Chair).
Long international experience, mainly in the technology sector and in
different C
-level positions. Experience ranging from product develop-
ment to sales and marketing. Managed significant digital transfor-
mations across companies and geographies with focus o
n inclusive
transformation leadership.
Board member since
2013
Term
2024/2025
Considered independent
Yes
Nationality/gender
Swedish/female
Year of birth
1964
Board of Directors
37/193
GN Store Nord
Annual Report 2024
Content
Jørgen Bundgaard Hansen
B.Sc.
Mechanical Engineering; B.Sc. International
Commerce
. CEO of Gravitas Medical Inc.
Member of the Boards of Sterilucent Inc., Siren Care Inc.*, and
AdvaMed Accel.
Committee memberships: Audit (member)
Experienced international leader of large organizations for more than
20 years with a global agenda of growth and major transformation.
Has led public, private equity, and venture capital owned companies,
primarily within health care in
the U.S., E.U.,
and Asia. Has led transfor-
mational turnarounds, change management, and major restructurings.
Extensive global
expertise within strategy, M&A, sales, marketing,
R&D, operations
, ESG/sustainability, supply chain, public company
leadership
, and investor relations as well as private equity and venture
capital
markets.
Board member since
2024
Term
2024/2025
Considered independent
Yes
Nationality/gender
Danish/male
Year of birth
1967
Note: This page is part of the Sustainability Statement on the disclosure of ESRS 2 GOV-1.
* Company listed on a regulated market
Kim Vejlby Hansen
Civil Engineer (E), Ph.D.
CEO at FOSS A/S
(including at FOSS Analytical A/S and FOSS
af 24. august 1998 ApS)
Chair of the Boards of Ibsen Photonics A/S and FOSS Ejendomme SLG
A/S; Member of the Boards of SPIO Systems ApS, FOSS Analytical A/S
and FOSS af 24. august 1998 ApS.
Committee memberships:
Technology & Innovation (member).
Extensive executive leadership career with globally operating FOSS
since 2002 (Vice President R&D, Executive Vice President Business &
Product Development, COO and member of Executive Management,
and CEO since 2016).
Deep expertise within general management, business
development,
M&A, product development (software, hardware, digital signal pro-
cessing, including in hearing aids), quality, service & sales support, pro-
duction, procurement, and logistics.
Board member since
2024
Term
2024/2025
Considered independent
Yes
Nationality/gender
Danish/male
Year of birth
1964
Anette Weber
Lic.oec HSG, Finance & Accounting. Group CFO
of BUCHERER AG
Member of the Supervisory Board of New Work SE.
Committee memberships: Audit (Chair) and
remuneration (member),
in New Work SE; Audit (Chair).
Extensive global leadership expertise and knowledge from various
leadership positions in the global healthcare, IT, and luxury retail in-
dustry. In
-depth knowledge of finance, digitalization, development,
general and change management,
ESG/sustainability, platform econo-
mies, and M&A
.
Board member since
2020
Term
2024/2025
Considered independent
Yes
Nationality/gender
German/female
Year of birth
1971
Board of Directors
38/193
GN Store Nord
Annual Report 2024
Content
Leo Larsen
(Employee
elected member)
M.Sc. (Electrical Engineering) and a diploma in
business administration and international trade.
Principal Portfolio Scientist
, Research & Explora-
tion
Board and Committee positions
Member of the Board of
the GN Store Nord Foundation
and of the Technology &
Innovation Committee
Board member since
2007
Term
2022/2026
Nationality/gender
Danish/male
Year of birth
1959
Note: This page is part of the Sustainability Statement on the disclosure of ESRS 2 GOV-1.
Cathrin Inge Hansen
(
Employee elected member)
B.Sc. (International Marketing), Graduate
Diploma (Business Administration &
International Trade),
Sr. Regulatory Compliance
Strategic Project Manager
Board and Committee positions
-
Board member since
2022
Term
2022/2026
Nationality/gender
Danish/female
Year of birth
1969
Claus Holmbeck
-Madsen
(Employee
elected member)
Academy Foundation Degree (Business). Global
Head of Knowledge & Learning, Global
Customer Experience
Board and Committee positions
Member of the Board of
the GN Store Nord Foundation
Board member since
2022
Term
2022/2026
Nationality/gender
Danish/male
Year of birth
1968
Board of Directors
39/193
GN Store Nord
Annual Report 2024
Content
Executive Leadership Team
Peter Karlstromer
Chief Executive Officer (CEO)
Member since
2023
Year of birth
1971
Member of Executive Management
Peter brings a strong
international senior leadership track record,
working with multiple aspects of technology around the world.
Peter holds a
n M.Sc. Management, Business Administration and Eco-
nomics, and a M.Sc. Electrical and Electronics Engineering from Lund
University. Prior to joining GN
, Peter held leadership positions with
McKinsey & Company, Cisco Systems, and Securitas Group
.
Ann Fogelgren
Chief Information Officer (CIO)
Joined GN in 2020
Christoph Schmid
Chief R&D Officer
Joined GN in 2021
Anu Kerns
Chief People
& Communication
Officer
Joins GN in March 2025
Stefan Bergfors
Chief Operations Officer (COO)
Joined GN in 2017
Calum MacDougall
President Enterprise division
Joined GN in 2015
Ehtisham Rabbani
President Gaming division
Joined GN in 2022
Scott Davis
President Hearing division
Joined GN in 2019
Trine Finnemann
Chief Strategy & Transformation
Officer
Joined GN in 2019
Søren Jelert
Chief Financial Officer (CFO)
Member since
2023
Year of birth
1972
Member of Executive Management
Søren is an internationally experienced finance professional, who con-
tributes with strong financial and business leadership
, including
ESG/sustainability
, building strong teams and solid relationships with
investors.
Søren graduated with a B.Sc., M.Sc. Management Accounting from Co-
penhagen Business School. His career spans operational and finance
leadership positions with Maersk Oil & Gas, Novo Nordisk, NNE Phar-
maplan, and prior to joining GN as CFO of ALK
-Abello.
Note: This page is part of the Sustainability Statement on the disclosure of ESRS 2 GOV-1.
Read more about our Executive Leadership Team and their backgrounds at www.gn.com/About/Management
40/193
GN Store Nord
Annual Report 2024
Content
General basis for preparation 41
Sustainability governance 44
Stakeholder engagement 46
Business model 47
Value chain 48
Double materiality assessment 49
Material IROs 52
Contents tables of disclosure requirements 58
Data points that are derived from other EU
legislation 60
Sustainability statement
General
information
Content
40/193
With ReSound Nexia and Beltone Serene,
customers for the first time were able to en-
joy the remote microphone with Auracast.
As well as supporting Telecoil, FM systems,
and DAI/direct audio input, the new Multi-
Mic+ is designed to support users in chal-
lenging listening environments, including
distances and noisy acoustics.
Customer-centric innovation
for hearing aid users
41/193
GN Store Nord
Annual Report 2024
Content
GN’s Sustainability Statement has been prepared in accordance with
the Danish Financial Statements Act paragraph 99a, including the un-
derlying European Sustainability Reporting Standards (ESRS) and Arti-
cle 8 of EU Regulation 2020/852 (the Taxonomy Regulation). It covers
the environmental, social, and governance topics that are deemed ma-
terial for GN and its stakeholders. The process and methodology for
conducting a double materiality assessment (DMA) is described on
pages 49-51.
Consolidation
GN’s Sustainability Statement is reported based on the same consolida-
tion principles as the financial statements, covering all GN divisions,
markets, and global levels. All greenhouse gas (GHG) emission intensity
metrics are calculated using group level revenues apart from the en-
ergy intensity division for activities in high climate impact sectors which
is calculated based on revenue for the Hearing division. Following the
materiality assessment and due diligence processes, this Sustainability
Statement covers all upstream and downstream value chain activities.
Reporting scope and boundaries
Information and data disclosed about specific impacts, risks, and oppor-
tunities (IROs) may be limited to certain divisions, employee groups,
and products based on the outcome of the double materiality assess-
ment. Where the ESRS allows for this, GN has made use of phase in and
transitional provisions, meaning we do not report on data points that
are voluntary on this basis for the reporting year.
Key accounting estimates
For some environmental metrics we have been required to make esti-
mates affecting reported data. For our Scope 3 GHG emission account-
ing, we have applied secondary or industry averaged emission factors in
certain categories, as well as for the rate of recyclable content of our
products and packaging, which are based on a high-level assessment of
recyclability of the component materials. To improve data accuracy for
these metrics, for Scope 3, we will collect more primary data from our
suppliers and, for recyclability, we will conduct more comprehensive
assessments by incorporating other factors, such as ease of disassem-
bly. Data completeness has been limited for data points calculated us-
ing product-level assessments (life cycle assessments (LCAs) or repaira-
bility assessments), such as Scope 3 GHG emissions categories 1, 11
and 12, resource inflows and resource outflows: repairability and rate
of recyclable content, since we have not conducted assessments for all
products. For pollution data, we do not have completeness across our
sites so we have estimated using data from sites with similar activities.
Some environmental metrics, particularly in Scope 3, have been esti-
mated based on ten months of actual data. To improve data complete-
ness, we will expand LCA coverage of our portfolio, collect pollution
data from more sites and, where material and strategically relevant, in-
crease supplier engagement and streamline internal processes to use
more full-year data instead.
Sources of measurement uncertainty
Some of the environmental metrics in this report are subject to meas-
urement uncertainty because of the limited availability of primary data,
especially where we require data from downstream in the value chain.
Greenhouse gas (GHG) emissions in Scope 3 category 1, related to
indirect procurement, and category 2 (capital goods) measure-
ments are based on spend data and industry average emission fac-
tors
Greenhouse gas (GHG) emissions in Scope 3 category 6 (business
travel) measurements include an extrapolation for travel spend in
the minority of cases where travel has not been booked through
agency partners
Greenhouse gas (GHG) emissions in Scope 3 category 7 (employee
commuting) measurements are uncertain because of a lack of data
on office occupancy, particularly in 2021 in light of the Covid-19
pandemic
Greenhouse gas (GHG) emissions in Scope 3 category 9 (down-
stream transportation and distribution) are uncertain, as we do not
have data on the transportation, warehousing, or retailing of our
products once they are sold to our distributors
Greenhouse gas (GHG) emissions in Scope 3 category 12 (end-of-
life treatment of sold products) measurements are uncertain be-
cause of waste treatment type assumptions
For substances of (very high) concern used at our sites, usage
quantities at minor sites have been estimated based on larger sites
The rates of recyclable content in our products and packaging
were calculated using a recyclability assessment based on material
composition, not accounting for ease of sorting or the recycling ca-
pabilities where the product is disposed
For resource inflows, due to lack of data, manufacturing waste and
tertiary packaging for some products are not included
For the number of people with hearing loss helped, we have made
estimates for binaural treatment (i.e., whether users use one or
two hearing aids) and replacement rates, as it is not possible to
track usage on an end user level
For details on the assumptions, approximations and judgements made
in the estimation of these metrics, please refer to the accounting poli-
cies.
General basis for preparation
42/193
GN Store Nord
Annual Report 2024
Content
Overall, all forward looking information in this report is naturally sub-
ject to some level of uncertainty.
The product LCAs, which are used to calculate Scope 3 categories 1, 11
and 12, resource inflows and recyclability and have been verified by Bu-
reau Veritas against the relevant ISO standards. Otherwise, no metrics
in this report have been validated by an external body other than the
assurance provider.
Restatements
Based on an increased availability of data that covers more of our prod-
uct portfolio and includes more supplier-specific data, as well as
changes to the emission factors applied, we have restated the 2021
baseline for GHG emissions in Scopes 1, 2 and 3. Total Scope 1 and 2
(market-based) emissions were restated from 10,507 tCO2eq to 9,831
tCO2eq, decreasing by 6%. Total Scope 3 GHG emissions have been re-
stated from 425,547 tCO2eq to 349,006 tCO2eq, a decrease of 18%.
For further information on the key changes made to the accounting of
our GHG emissions, including restatements, see pages 74-75.
Disclosures from other legislations
In addition to information prescribed in ESRS, we have disclosed
information about the EU Taxonomy Regulation (see page 63-66) and
article 99d of the Danish Financial Statements Act (see pages 100-101).
Disclosures incorporated by reference
Information that is mandatory to disclose as part of the ESRS and has
been placed outside of the Sustainability Statement relates to ESRS2
GOV-1 21a- e). Disclosure requirements ESRS2 GOV-1 a), b), c), and e)
are included in the management report under “Board of Directors” on
pages 36-38. Disclosure requirement ESRS2 GOV-1 d) is included under
“Diversity in leadership” on p. 35. All other ESRS-mandatory infor-
mation is disclosed in the Sustainability Statement.
Content
42/193
43/193
GN Store Nord
Annual Report 2024
Content
Abbreviation glossary
Abbreviation
Definition
CAPA
Corrective and Preventive Actions
CBECS
Commercial Buildings Energy Consumption Survey
CCA
Climate change adaptation
CCM
Climate change mitigation
CoE
Center of Excellence
CRM
Corporate Risk Management
CRT
Cobalt reporting templates
CSDDD
Corporate Sustainability Due Diligence Directive
CSRD
Corporate Sustainability Reporting Directive
DACCS
Direct air carbon capture and storage
DEFRA
Department for Environment, Food & Rural Affairs
DEI
Diversity, Equity, and Inclusion
DMA
Double materiality assessment
DNSH
Do No Significant Harm
DPP
Digital Product Passport
DRC
Democratic Republic of the Congo
EFRAG
European Financial Reporting Advisory Group
EHIMA
European Hearing Instrument Manufacturers Association
ELT
Executive Leadership Team
eMDRs
electronic Medical Device Reporting
EPA
Environmental Protection Agency
ESPR
Ecodesign for Sustainable Products Regulation
ESRS
European Sustainability Reporting Standards
EU WEEE Directive
Waste Electrical and Electronic Equipment Directive
FRDM
Freedom
FSC
Forest Stewardship Council
GDPR
General Data Protection Regulation
GHG
Greenhouse gas
Abbreviation
Definition
GLEC
Global Logistics Emissions Council
H&S
Health and safety
HIPAA
Health Insurance Portability and Accountability Act
HSE
Health, Safety, & Environment
HVAC
Heating, ventilation, and air conditioning
IEA
International Energy Agency
IPCC
Intergovernmental Panel on Climate Change
IPE
International Position Evaluation
IRO
Impacts, risk, and opportunity
ISCC
International Sustainability and Carbon Certification
LCA
Lifecycle assessment
NZE
Net-Zero Emissions
OECD
Organisation for Economic Co-operation and Development
PC/ABS
Polycarbonate-Acrylonitrile Butadiene Styrene
PCB
Printed circuit board
PIPEDA
The Personal Information Protection and Electronic Documents Act
PIPL
Personal Information Protection Law
ppm
Parts per million
RBA
Responsible Business Alliance
REACH
Registration, Evaluation, Authorisation and Restriction of Chemicals
REC
Renewable Energy Certificate
RED
Radio Equipment Directive
RoHS
Restriction of Hazardous Substances
SBTi
Science Based Targets initiative
STEPS
Stated Policies Scenario
TCFD
Taskforce for Climate-Related Financial Disclosures
TWS
True Wireless
44/193
GN Store Nord
Annual Report 2024
Content
Sustainability governance
As described in its charter, the Board of Directors’ Audit Committee
holds overall responsibility for overseeing the management of ESG-re-
lated impacts, risks, and opportunities (IROs), reporting into the Board
for related decision-making. Impacts cover areas where GN has a mate-
rial impact on people or the environment, risks cover areas where ESG
issues pose a material financial risk to GN, and opportunities cover ar-
eas where ESG issues present a material financial opportunity to GN.
ESG is a quarterly recurring agenda topic in the Audit Committee. To
ensure oversight of governance issues, business conduct cases re-
ported through GN’s whistleblower hotline, as well as any other gov-
ernance-related topic that requires Board oversight, are also presented
to the Audit Committee on a quarterly basis.
As part of the review and approval of GN’s double materiality assess-
ment (see pages 49-51), in the reporting year, the Audit Committee
was informed about all identified material IROs as part of approving
their materiality, as well as the approach to implementation of due dili-
gence, and results and effectiveness of policies, actions, metrics, and
targets that form the basis of the reporting scope of this report. Aside
from overseeing the identification of material IROs as part of compli-
ance with reporting requirements, the Board also oversees the imple-
mentation of managing material IROs where these have an impact on
the company strategy or relate to matters of risk and compliance.
For an overview of the composition and diversity of the members of
GNs administrative, management, and supervisory bodies, see pages
36-38. To ensure appropriate skills and expertise in sustainability, ESG
is part of the Board’s annual self-evaluation process. Sustainability-re-
lated skills and expertise related to our material IROs are currently as-
sessed to be sufficient across the Board, but if this changes, it will be
included in Board training or as a requirement in the recruitment of
new members.
Unless a specific element of IRO management requires a separate pro-
ject or program governance to drive progress, all decisions related to
ESG are taken within the existing governance and decision-making
bodies. This reflects that ESG is integrated into existing business pro-
cesses where possible, rather than treating it as a separate topic. Ac-
cordingly, GN does not have a separate ESG or sustainability commit-
tee.
The leaders of GN’s business divisions and functions of scale together
with the CEO and the CFO constitute the Executive Leadership Team
(ELT). The ELT is responsible for monitoring, managing, and overseeing
the implementation of policies, actions, and targets related to effective
management of IROs. Group Sustainability, reporting directly to the
CFO, holds overall responsibility for supporting the business in IRO
management, sustainability strategy development, and ESG reporting.
To ensure required progress on an operational level, ESG is discussed
on at least a quarterly basis in the management teams of all divisions
and functions of scale.
In terms of ESG-related target setting, long-term strategic targets such
as climate targets, are developed by management with support from
key functions and approved by the Board through existing decision-
making mechanisms.
Sustainability-related performance in incentive schemes
As stipulated in our Remuneration Policy and reported in remuneration
reports, annual ESG-related bonus objectives are discussed and ap-
proved by the Remuneration Committee, where the Remuneration
Committee is tasked to ensure ESG bonus objectives are aligned with
the management of the most material ESG issues as part of the Board
of Directors’ wider oversight of ESG topics. Progress on these targets is
continuously monitored by subject matter experts in the business and
discussed quarterly in ELT meetings.
As stipulated in GN’s Remuneration Policy, ESG-related performance is
part of (annual) short-term incentive (bonus) objectives for all mem-
bers of the Executive Leadership Team. This supports progress on poli-
cies, targets, and actions in mitigating our material IROs across several
environmental and social topics.
For the year 2024, these objectives consisted of one overall objective
related to reducing carbon emissions across all scopes versus 2023 in
support of making progress towards our 2030 climate targets, and 10
key actions related to decarbonization in specific areas, increasing cir-
cularity, ESG-related supplier engagement, sustainability-related mar-
keting and CSRD compliance.
All members of the ELT have separate targets related to Diversity, Eq-
uity, and Inclusion (DEI), focusing on initiatives aimed to increase repre-
sentation of women in Senior Leadership roles across GN (see page 92).
Where this is required, these objectives are cascaded down into the
monetary short-term incentive objectives on an operational level
across relevant divisions and functions.
ESG-related objectives for the CEO and CFO are approved annually by
the Remuneration Committee. In the reporting year, 7.2% of the an-
nual bonus was dependent on these objectives for the CEO and CFO
with 12% of their annual bonus was linked to ESG, of which 50% was
related to reduction of carbon emissions.
Sustainability reporting risk management and internal controls
Our sustainability reporting is integrated into the annual reporting pro-
cess, which has a well-established process for internal approval, con-
trols, and external assurance. ESG data is subject to internal control-
ling through a dedicated ESG control function in our finance organiza-
tion. As 2024 is the first year of CSRD reporting, the control environ-
ment is less mature than in financial reporting.
Sustainability governance
45/193
GN Store Nord
Annual Report 2024
Content
Using a risk methodology where we considered likelihood and impact
of a risk materializing, we established that the main risks associated
with our sustainability reporting relate to the accuracy and complete-
ness of data, especially where ESG data is derived from financial data,
dependent on input from suppliers, or based on estimates. To reduce
these risks, we use third-party verified data:
For ESG data derived from financial data, all financial input data
used are sourced from data subject to external assurance
Where we are dependent on supplier input data, such as for lifecy-
cle assessments (LCAs), where this is possible, we use third-party
standards and systems, such as EcoVadis
Where we use estimates, we base these on widely used third-party
datasets, such as EcoInvent for carbon emission factors
Metrics reported in this report which are partly based on estimates are
a result of Management's best estimate.
Our due diligence approach is the process in which GN identifies, pre-
vents, mitigates and addresses the actual and potential negative im-
pacts on the environment and people (see S2 Workers in the value
chain, pages 95-98) and is aligned with the OECD Guidelines. For an
overview of our due diligence initiatives and supply chain engagement,
the table below captures the core elements from embedding the pro-
cess in strategy and business model to engagement with affected
stakeholders, as well as our ability to identify adverse impacts and the
key actions in this area, including how we track effectiveness of any ef-
forts we take.
Sustainability due diligence
Core elements of due
diligence
Paragraphs in the Sustainability Statement
a) Embedding due diligence
in governance, strategy and
business model
ESRS 2 GOV-2 Information provided to, and sustainability matters addressed by the undertaking’s administrative, management and supervisory bodies
ESRS 2 GOV-3 Sustainability-related performance in incentive schemes
ESRS 2 SBM-3 Material impacts, risks and opportunities and how they interact with its strategy and business model
b) Engaging with affected
stakeholders in all key steps
of the due diligence
ESRS 2 GOV-2 Information provided to, and sustainability matters addressed by the undertaking’s administrative, management and supervisory bodies
ESRS 2 SBM-2 Interests and views of stakeholders
ESRS 2 IRO-1 Process to identify and assess material impacts, risks and opportunities
MDR-P Policies adopted to manage material sustainability matters
c)
Identifying and assessing
adverse impacts
ESRS 2 IRO-1 Process to identify and assess material impacts, risks and opportunities
ESRS 2 SBM-3 Material impacts, risks and opportunities and how they interact with its strategy and business model
S1-1 Policies related to own workforce
S2-2 Processes for engaging with value chain workers about impacts
S2-4 Taking action on material impacts on value chain workers, and approaches to managing material risks related to value chain workers, and effective-
ness of those actions
d) Taking actions to address
those adverse impacts
MDR-A Actions and resources in relation to material sustainability matters
S1-1 Policies related to own workforce
S2-2 Processes for engaging with value chain workers about impacts
S2-4 Taking action on material impacts on value chain workers, and approaches to managing material risks related to value chain workers, and effective-
ness of those actions
e) Tracking the effectiveness
of these efforts and com-
municating
MDR-M Metrics in relation to material sustainability matters
MDR-T Tracking effectiveness of policies and actions through targets
E2-3 Targets related to pollution
S2-5 Targets related to managing material negative impacts, advancing positive impacts, and managing material risks
46/193
GN Store Nord
Annual Report 2024
Content
We are in continuous dialogue with our stakeholders to ensure we un-
derstand their requirements and find ways to work in partnership to
strengthen our business and the societies in which we operate. This
chapter covers who we consider our key stakeholders. Views of stake-
holders related to sustainability are shared with Executive Manage-
ment and the Board of Directors as part of overall sustainability gov-
ernance (see pages 44-45).
Customers
Customer-centricity is a key pillar of our strategy, which is why we con-
tinuously proactively engage with customers to understand their
needs. Customer engagement takes place through direct dialogues,
customer councils, and surveys. Views of customers are integrated into
the development of our strategy and in the design of our products and
services. ESG topics are integrated into customer dialogues, so that we
can support customers in achieving their ESG objectives such as sus-
tainable procurement or decarbonization targets. ESG is also inte-
grated in customer dialogues as part of assessing potential upstream
impacts and risks.
Employees
To ensure the wellbeing of our employees and maintain a diverse, en-
gaged, and passionate workforce, employee engagement takes place
on an ongoing basis through several channels: biannual professional
and personal development dialogues, employee surveys, and employee
groups representing specific demographics and their allies. Employees
are also represented in the Board of Directors through the employee-
elected board members. Employees can raise concerns confidentially
through GN’s whistleblower hotline or regular HR channels. Views of
employees collected through these channels are integrated in strategy
development, policy creations, adjustments, and other decision-making
on a
continuous basis. Where necessary, specific initiatives are devel-
oped to ensure employee wellbeing. Employees are informed about
ESG topics regularly through internal communication channels, which
also allow for engagement on topics communicated.
Investors
It is GN’s investor relations and communication policy to have an open
and active dialogue with our existing shareholders, potential share-
holders, other investors, financial analysts, and the media. GN ensures
that relevant information is provided to the financial community in a
timely manner to ensure that the GN share is fairly priced. This is done
in the form of company announcements, press releases, investor meet-
ings, conferences, and presentations of GN’s interim and annual finan-
cial results.
Following the release of interim and annual financial results, GN hosts
roadshows where the Executive Management and the investor rela-
tions team inform shareholders, other investors, and financial analysts
about the recent developments in GN.
Moreover, when relevant, GN maintains a good dialogue with proxy ad-
visors and other external advisors ahead of the Annual General Meet-
ing.
As a public company, GN discloses ESG data in relevant areas via our
integrated annual report, our Annual General Meeting, and where rele-
vant on request to ESG rating agencies and investors. To ensure our
ESG disclosures always meet investor requirements, we welcome dia-
logue with our investors on ESG topics at any time. In 2024, we contin-
ued to make ESG a prominent part of our proactive communication
with investors.
Regulatory authorities
In support of our policy objective to proactively comply with all ESG
legislation, GN assesses relevant regulations on an ongoing basis to en-
sure we comply with all relevant legislation, and where needed engage
directly with policy makers to fully understand the implications of spe-
cific legislation for GN. We only engage policy makers on the shaping
of future legislation through industry associations such as EHIMA, Dan-
ish Industry, and the Responsible Business Alliance, in line with their
policy positions. New legislation is emerging in the area of product sus-
tainability, including further chemical restrictions, right to repair, and
battery legislation. On a corporate level, aside from CSRD, we closely
monitor legislation in the area of ESG due diligence (CSDDD) and hu-
man rights-related laws across many different geographies. Where
necessary we adjust our strategy, product, and service offerings to
comply with legislation.
Suppliers
We engage with suppliers on an ongoing basis as part of regular busi-
ness processes. We expect our suppliers to uphold the standards set
out in our Supplier Code of Conduct and several supporting policies,
employing a variety of tools to ensure compliance. Supplier ESG per-
formance, based on their EcoVadis score and decarbonization maturity,
is integrated into overall supplier performance and preference assess-
ments. Where this is strategically relevant, we work in partnership with
our suppliers to achieve joint business and ESG objectives.
Industry and ESG associations
GN is a member of several industry and ESG-related associations, for
the purpose of demonstrating commitment to jointly developed stand-
ards and policy positions, engaging with industry peers on industry-
spanning issues, tracking legislation and engaging with policy makers
through representatives of these organizations.
Stakeholder engagement
47/193
GN Store Nord
Annual Report 2024
Content
Content
GN operates an asset light business
model with a global value chain and is
committed to consistently create value
to all stakeholders
GN develops, manufactures, and markets innovative hearing aids for
people with hearing loss; headsets, speakerphones, and video equip-
ment for collaboration at work; and a broad range of gaming gear.
Our business model relies on customer-centric innovation, strong eco-
system and channel partnerships, agile and scalable operations, global
reach, and engaged and competent employees as our key resources.
We strive to maintain and further develop these key resources, provid-
ing benefits to our customers, investors, and other stakeholders. See
“Unfolding GN’s value potential” on pages 7-15 for more details.
There is no difference between specific markets, product categories,
customers or end user when it comes to their relevance to our overall
sustainability agenda, except for product safety, which only meets our
materiality threshold for reporting for our hearing aids. In terms of ge-
ographies, some issues related to workers in our value chain are more
relevant to specific regions.
Employee headcount by geographical area
Region
# employees
Africa
7
Asia & Pacific
3,390
Europe
2,939
Middle East
21
North America
1,697
South/Latin America
91
Business model
47/193
Value created
Our customers and partners
Creating products, services, and experiences that thrill customers
and partners.
Our people
Providing a great, safe, and rewarding place to work with equal op-
portunity for all.
Our world and environment
Pursuing responsible and inclusive business practices. Designing en-
vironmentally conscious products, services, and operations.
Our investors
Delivering shareholder value by executing on the company strat-
egy.
HCP
ESG impacts across our value chain
Environmental
and social
impacts of raw
material and
mineral
sourcing
Environmental
impacts of
energy
generation
across our value
chain
Social impacts of
working conditions
and equal
treatment across
our value chain
Environmental
impact of
transportation
and distribution
Environmental
impact of
product use
Environmental
impacts of end-of-
life and e-waste,
positive
environmental
impact of
circularity
Positive social
impact of our
products
Key resources
Engaged and focused people
Partnerships and ecosystems
Global reach, local presence
Innovation and intellectual property
48/193
GN Store Nord
Annual Report 2024
Content
Owned and
outsourced
hearing aid
retail
Processing of
raw materials:
Smelting,
refining,
petrochemicals,
paper milling
Raw material
extraction:
Mining,
forestry, fossil
fuel extraction
Own operations
Outsourced
product
manufacturing
(Enterprise,
Gaming &
Consumer)
Hearing aid
(re)manufacturing
Distribution
Hearing aid
users
Repair
center
Product
disposal
Major recycling waste streams
Return for remanufacturing
Upstream
Downstream
Knowledge
and
frontline
workers
Gamers and
consumers
E-waste
treatment
Hearing aid
component
manufacturing
Freight:
Air, ocean,
rail, and road
transport
Outsourced
manufacturing:
Components
,
packaging
(Enterprise,
Gaming &
Consumer)
GN offices
:
Product
development, sales
and marketing, back -
office functions
Hearing aid final
assembly
Outsourced
final assembly
Product repair
Key activities in our own operations as
well as upstream and downstream
value chain
The below graphic gives a high-level representation of GN’s value chain
and the key activities, flows, and users upstream, downstream, and in
our own operations.
Value chain
49/193
GN Store Nord
Annual Report 2024
Content
Methodology
In 2023, we commenced our double materiality process, in accordance
with the process set out in ESRS 1, which covers general requirements
for reporting in accordance with CSRD. We mapped our value chain
and identified the industries on which we depend across our value
chain.
Next, we identified impacts, risks, and opportunities (IROs) across our
full value chain for all ESG sub-topics and sub-sub-topics contained in
Appendix A of ESRS 1. To assess the materiality of different IROs and
topics, we developed a scoring key from 0-5 for both impact and risk
materiality and set a materiality threshold at 2 or above for materiality
and 3 or above for highly material topics, where 2 represented low
scale, concentrated scope, remediable with some effort and a low like-
lihood, while a 3 represented medium across the same variables.
Through this process we assessed 31% of topics to be highly material
and 21% of topics to be material for our own operations, and 45% of
topics to be highly material and 35% of topics to be materials for our
value chain.
In 2024, we finalized our double materiality process through the fol-
lowing steps:
We made updates to IROs and scoring based on further inputs
from stakeholders and additional guidance from EFRAG
We set the reporting threshold at 3 or higher to focus reporting on
the most material topics
We then mapped disclosure requirements and data points against ma-
terial IROs to determine the contents of this Sustainability Statement,
taking into account the specificity of IROs where needed to scope out
data points where the IROs are limited to for example specific parts of
our value chain, employee groups or geographies.
We applied three analytical approaches in our double materiality pro-
cess:
Desk research: we consulted 40 reports from NGOs, governments,
and key suppliers
Internal workshops: we held five internal workshops with 27 sub-
ject matter experts
External stakeholder interviews: we interviewed eight external
stakeholders, constituting both readers of the report and impacted
stakeholders. We selected external stakeholders based on the ar-
eas where we lacked visibility through our existing stakeholder en-
gagement mechanisms: pollution, resource outflows, and human
rights impacts far down our supply chain
We assumed our impacts and risks to be similar to industry averages in
cases where we lacked clear data or were unable to allocate impacts
prevalent to GN in our value chain.
Our double materiality assessment was subject to ongoing review by
senior management. It was formally approved by the Audit Committee
in August 2024.
Identification and assessment of impacts
In scoring impacts, we gave equal weight to the three factors constitut-
ing severity combined (scale, scope, and irremediable character), and
likelihood, prioritizing negative impacts based on their relative severity
and likelihood.
Own operations and value chain
For impacts in our own operations, we assessed ESG impacts related to
our assets, and core activities: hearing aid component assembly in Den-
mark, manufacturing of hearing aids in China and Malaysia, final as-
sembly of hearing aids in regional operational centers, R&D and prod-
uct testing, sales and external collaboration, and white-collar back-of-
fice functions for all GN divisions. We also considered secondary activi-
ties in support of these core activities.
For our value chain impacts, we prioritized assessing six value chain in-
dustries on which GN’s business model depends which have heightened
risk of adverse ESG impacts: mining, plastic and aluminum production,
paper production, freight and business travel, electronics manufactur-
ing, and e-waste treatment.
Environmental sub-topics
For pollution, biodiversity, and water-related sub-topics, we used geo-
graphical impact and industry reports in our assessment. This enabled
us to understand the material impacts of our own sites, the location of
our suppliers and sub-suppliers across our value chain on the surround-
ing ecosystem and communities, as well as the degree to which we de-
pend on the local ecosystem for our business model. This process led
to several sub-topics in the area of pollution to be considered material
to GN from an impact perspective, whereas all sub-topics related to bi-
odiversity and water were considered not material from an impact per-
spective.
We also used the above sources to assess the materiality of sub-topics
related to resource use and circular economy, as impacts in this area
are ultimately also linked to impacts on nature through pollution, wa-
ter impacts, or biodiversity loss. In addition, for resource use and circu-
lar economy, we specifically scored the (potential) impacts of our busi-
ness model in terms of the circularity and sustainability of resource
Double materiality assessment
50/193
GN Store Nord
Annual Report 2024
Content
inflows (i.e. the materials we use in our products and packaging), re-
source outflows (i.e. to what extent our products and services are set
up to enable circularity), and waste caused by our business model. This
process led to several sub-topics in this area to be considered material
to GN from an impact perspective.
For environmental sub-topics related to pollution, biodiversity, and wa-
ter, we assessed to what extent our current business model depends
on substances of (very high) concern, activities that cause biodiversity
loss or significant water consumption, and whether this dependence
could have significant financial implications. This process led to none
of these sub-topics to be considered material to GN from a financial
risk perspective.
For environmental sub-topics related to resource use and circular
economy, we assessed to what extent our current business model de-
pends on a non-circular economy, in terms of a dependence on the use
of virgin material, as well as customer demands for products that are
not aligned with the requirements of a circular economy. This process
led to several sub-topics in the area of resource outflows to be consid-
ered material to GN from a financial risk perspective.
For all environmental topics, we also considered whether any material
opportunities exist. Ultimately, as our core activities do not relate to
solving environmental impacts, and our sustainability efforts are aimed
at minimizing our environmental impacts, we did not identify any op-
portunities within environmental topics that met our materiality
threshold.
Identification and assessment of financial risks and opportunity
To assess the materiality of IROs in terms of financial risks or opportu-
nities, we used the same prioritization in terms of value chain industries
and economic activities in our own operations as impact scoring. We
used our existing enterprise risk management mechanism to score risks
on a 0-5 scale, meaning we gave equal weight to likelihood and two
factors constituting magnitude combined: revenue impact and reputa-
tional risk. For revenue impact, we used the same thresholds as for
other risks to score risks between minor and critical, thereby giving
equal weight to sustainability-related risks as to other risks.
Our double materiality process is aligned with our enterprise risk man-
agement and overall business strategy processes, as we use the in-
sights gathered in the double materiality assessment to improve our
assessment of the relative financial risk materiality of ESG topics to in-
form business decisions related to risk mitigation in accordance with
the overall enterprise risk management process. For opportunities, we
apply the same process where instead of financial risk we assess the
relative financial upside.
Identification and assessment of climate change related IROs
At GN, the risk management process continuously identifies new busi-
ness risks. Our risk management process is described on page 29, and
includes processes related to defining and managing ESG risks, as well
as climate-related risks.
Impact
GN has a material impact on climate change through the emission of
GHGs from activities in our own operations and in our value chain. For
a quantification of this impact, refer to our GHG accounting under
ESRS E1-6 on pages 74-75. While we have identified several climate-re-
lated physical and transition risks to our business, we do not assess any
of these to be material from a financial perspective. None of our assets
or business activities are considered incompatible with or need signifi-
cant efforts to be compatible with a transition to a climate-neutral
economy, for example due to significant locked-in GHG emissions or
the requirements for alignment to the EU Taxonomy requirements.
Risks and opportunities
Risks and opportunities have been assessed by looking at our impacts
in terms of financial loss or gain and reputational damage or gain. The
assessment used our product life cycle assessments (LCA), corporate
GHG accounting and publicly available tools, such as the WWF Water
Risk Filter and climate impact projections from IPCC AR6. We also
looked at historical incidence of extreme weather events and conse-
quent disruption in own operations and supply chain as well as cost
variability, and expected changes to, for example, carbon taxes placed
on GN goods.
Physical and transition risks
We applied different climate scenario analysis over the short, medium
and long term to identify and assess climate-related acute and chronic
physical risks, such as extreme weather events, heat and water stress
and sea level rise, as well as transition risks, such as carbon pricing, reg-
ulatory change, changing customer behavior, and availability of materi-
als. For climate-related physical risks, geolocations data for our facili-
ties and those of our suppliers was used to assess relevant risks.
A high-level qualitative assessment was carried out using the RCP8.5,
IEA Net-Zero Emissions by 2050 Scenario (NZE) and IEA STEPS scenar-
ios. The RCP8.5 scenario gives us the likely upper end of risk exposure
of the business to climate-related hazards in the future. Here, the
Shared Socioeconomic Pathway 3 was chosen to reflect recent trends
in international affairs. The IEA's new Net Zero Roadmap report and IE-
A's NZE and STEPS scenario were applied to identify and assess cli-
mate-related transition risks and opportunities that GN may face in the
future if the world pursues a path to net-zero emissions by 2050 or if
climate action is less aggressive and policymaking is assumed to re-
main as today.
51/193
GN Store Nord
Annual Report 2024
Content
For the scenario analysis, we assumed that GN’s core business activi-
ties and operating model do not change and that our major production
facilities remain as they were at the time of the assessment. We also
assumed that the supplier base and sales distribution broadly remain
as they were at the time of assessing the risks. Going forward, we will
prioritize the most significant risks and opportunities we have identi-
fied, using more quantitative analysis, also taking into account any
changes to our operating model and locations of our major production
facilities.
GN broadly aligns time horizons for ESG-related risk assessment with
that of the Corporate Risk Management (CRM) process, which apply a
1-to-3-year horizon (0 to 1 years for short-term and 2 to 3 years for me-
dium-term). While our short-term time horizon is aligned with that of
the ESRS-defined time horizons, the medium- and long-term time hori-
zons deviate slightly. The main reason for this is to align with the exist-
ing CRM process. In the context of both climate-related physical and
transition risks, the 1-to-3-year horizon is part of the CRM process,
whereas longer term climate-related risks are considered only as part
of the double materiality process, as well as in conjunction with the
scenario analysis, where we have defined a 10-30 year long-term time
horizon. From the scenario analysis, we assessed GN’s exposure to cli-
mate-related hazards and transition events in our own operations and
across the value chain.
A large proportion of GN components and products are manufactured
across China and South-East Asia, which are areas exposed to extreme
weather events, particularly floods and tropical storms, but also sea-
level rise. Climate change impacts in certain parts of our supply chain
could potentially lead to business interruption before production is
fully restored with, in certain cases, limited ability for other regions to
pick up the demand. For example, global production of semiconduc-
tors (an important component in most GN products) is concentrated in
Taiwan, South Korea, and the USA. Regarding events related to the
transition to a net-zero economy, we expect regulation and customer
behavior to shift in favor of lower carbon goods and services, especially
as we see wider adoption of green public procurement principles
among our B2B customers, but we still expect other non-climate-re-
lated factors to retain a strong influence on purchasing behavior.
51/193
52/193
GN Store Nord
Annual Report 2024
Content
ESRS Topics
IRO Type
IRO title
IRO Description
E1
- Climate change mitiga-
tion
I
N
A
GN
Scope 1 and 2 emissions
Part of our operations run on fossil fuels, resulting in both scope 1 and 2 emissions with negative impacts on
the environment.
E1
- Climate change mitiga-
tion
I
N
A
VC
Scope 3 emissions
A majority of our value chain run
s on fossil fuels, resulting in high value chain emissions (scope 3) with nega-
tive impacts on the environment.
E1
- Energy
I
N
A
Both
Reliance on fossil fuels
The
majority of energy used in our value chain is from fossil fuels, as well as some energy used in our own op-
erations. This results in negative impacts on the environment.
E2
- Pollution of air, water
and soil
I
N
PT
VC
Pollution to water, soil
and food
Industries such as manufacturing, mining, fossil fuel extraction, paper
, and e-waste have the potential to lead
to negative impacts in terms of pollution of water, soil and food.
E2
- Substances of concern
(and very high concern)
I
N
A
Both
Use of
substances of
(very high) concern
Substances of (very high) concern are used by both by GN during manufacturing and by value chain industries
such as mining and component manufacturing. This can lead to damage to the environment and human health
E5
- Resource inflows
I
N
A
Both
Use of virgin and non
-re-
newable resources
GN products contain a wide variety of materials from virgin and non
-renewable resources, impacting the need
to extract ever more finite resources.
E5
- Resource outflows
I/R
N
A
Both
Non
-circular products
Where GN products are disposed without recovery and reuse of valuable materials, this negatively impacts the
environment as it requires further use of raw materials instead. It also poses a risk of reputational damages
and increasing operating costs related to not meeting customer demands of more circular solutions
S1
- Working conditions:
Working time
I
N
PT
GN
Excessive overtime in
own operations
Blue
-collar employees can be exposed to excessive overtime, which potentially leads to negative impacts on
employee health, wellbeing and safety.
S1
- Working conditions:
Adequate wages
I
N
PT
GN
Non
-decent wages in
own operations
While GN pays all employees a minimum wage, this may not represent an adequate wage and can lead to
poorer quality of life for affected employees.
S1
- Working conditions:
Health & safety
I
N
PT
GN
Inadequate protections
of health and safety in
own operations
Health and safety incidents occurring at major GN's manufacturing sites in China
and Malaysia can negatively
impact employee health, wellbeing and safety
.
S1
- Equal treatment and
opportunities: Equal pay
I
N
PT
GN
Pay inequality in own op-
erations
While GN has in place processes for equal remuneration, both white and blue
-collar workers can be potentially
impacted by not receiving equal pay for equal work.
S1
- Equal treatment and
opportunities: Harassment
I
N
PT
GN
Discrimination and har-
assment in the work-
place in own operations
Where inadequate protections and grievance
mechanisms are not provided or do not function effectively in
the workplace, this can potentially impact employee well
-being.
S1
- Equal treatment and
opportunities: Diversity
I
N
PT
GN
Diversity issues in the
workplace in own opera-
tions
GN
promotes and takes action to increase diversity in the workplace, but a potential lack of diversity in man-
agement could lead to negative impacts for the underrepresented gender in being offered career opportuni-
ties.
S2
- Working conditions:
Working time
I
N
PT
VC
Excessive overtime in the
value chain
Some industries in GN's value chain, including mining, manufacturing, retail and logistics, have links with ex-
cessive overtime, which can lead to negative impacts for value chain workers in terms of health and wellbeing.
S2
- Working conditions:
Health & safety
I
N
PT
VC
Inadequate protections
of health and safety in
the value chain
Mining industries are linked to severe impacts to health and safety of value chain workers. It is also common
for other
industries, such as manufacturing, logistics and e-waste, to be linked with negative impacts on health
and safety.
I = Impact R = Risk O = Opportunity P = Positive Impact N = Negative Impact A = Actual Impact PT = Potential Impact GN
= Own Operations VC = Value Chain Both = Own Operations
and Value Chain
Impacts, risks, and opportunities (IROs)
Our double materiality assessment identified 29 material IROs across
seven topical standards. Our IROs consist of 21 impacts and 6 risks, as
well as 2 additional IROs with both an impact and a risk attached. The
IROs are spread across 19 ESG topics depicted in the infographic on the
next page (see topical chapters for information on IROs per ESG topic).
All IROs are covered by ESRS disclosure requirements, except for the
positive impact related to helping people with hearing loss, which is en-
tity specific. As this is our first year reporting based on IROs, there are
no changes compared to previous reporting periods.
Overall, like any other risk, our risks are integrated in our strategy and
business model through enterprise risk management processes,
whereas managing our impacts is anchored in compliance with rele-
vant legislation, as well as integration of additional policies, actions
and targets of our strategy and our business model where managing
the impact requires additional efforts.
We have assessed the time horizon for impacts to be the strategy pe-
riod until 2028, as we lack clarity beyond that to accurately assess the
materiality of impacts. Through a high-level resilience analysis in which
we assessed the implications of these IROs on the overall sustainability
of our business for the same period, we assess that the nature and se-
verity of our IROs do not require us to alter our strategy and business
model at a scale and pace beyond our capacity to adjust if required. As
described in more detail on the next page, we assess that generally we
can manage IROs through policies, targets, and actions that fit within
the context of our existing business model and strategy.
Material IROs
53/193
GN Store Nord
Annual Report 2024
Content
Environmental
Climate-related IROs
We have identified three actual, negative impacts related to climate.
Even though we have also identified climate-related risks in accordance
with the recommendations of the Taskforce for Climate-Related Finan-
cial Disclosures (TCFD), across other topics and integrated with non-
ESG risks to the business, these were not assessed to be material in ac-
cordance with the threshold applied in our double materiality assess-
ment (see pages 49-51).
We have identified one actual, negative impact for our own operations
(Scopes 1 and 2) and one specific to our value chain (Scope 3), related
to the negative effects on climate change as a consequence of carbon
emissions caused by every aspect of our core activity and value chain
activities we depend on.
We have identified one further actual, negative impact for our own op-
erations and value chain, related to the consumption of fossil fuel en-
ergy.
We respond to these impacts through our climate transition plan,
which is integrated into our wider strategy. See pages 67-71 for further
detail on the management of these impacts.
Pollution-related IROs
We have identified two negative impacts related to pollution. These
are all specific to our core activity of manufacturing electronic devices.
Whereas we do not consider the scale of the pollution impact of our
activities to be high, producing our products requires the use of sub-
stances that can have polluting effects on the environment and
through that on human health.
ESRS Topics
IRO Type
IRO title
IRO Description
S2
- Working conditions:
Secure employment
I
N
PT
VC
Non
-adequate housing in
the value chain
Some industries in GN's value chain have links with insecure employment arrangements for value chain work-
ers, potentially impacting access to housing, well-being and safety.
S2
- Equal treatment and
opportunities: Violence,
harassment, gender equal-
ity and diversity
I
N
PT
VC
Discrimination and har-
assment in the work-
place in the value chain
Some industries in GN's value chain operate in countries with inadequate legal protections against violence
and harassment, which can negatively impact the health and well
-being of value chain workers.
S2
- Working conditions:
Freedom of association,
collective bargaining and
social dialogue
I
N
PT
VC
Inadequate protections
of freedom of
associa-
tion and workers' rights
in the value chain
Some industries in GN's value chain operate in countries with inadequate protections of workers' rights. This
can negatively impact workers where rights, such as freedom of association, collective bargaining
, and social
dialogue are not provided
.
S2
- Working conditions:
Work
-life balance
I
N
PT
VC
Non
-respect of family
leave and work
-life bal-
ance in the value chain
Some industries in GN's value chain operate in countries where rights related to adequate work
-life balance
and parental leave are not provided, which can negatively impact the health and well
-being of workers in the
value chain.
S2
- Working conditions:
Adequate wages
I
N
PT
VC
Non
-decent wages in the
value chain
Most industries in GN's value chain pay workers at least a minimum wage, while some value chain industries
may even pay workers below a minimum wage. In all cases, where this does not represent an adequate wage, it
can negatively impact the health and well-being of value chain workers.
S2
- Working conditions:
Diversity
I
N
PT
VC
Diversity issues in the
workplace in the value
chain
Some companies in GN's value chain may not be promoting diversity or taking proactive actions to increase
diversity of the workforce. This can negatively impact marginalized groups, such as migrant workers
.
S2
- Other worker related
rights: Child labor and
forced labor
I/R
N
PT
VC
Child and forced labor in
the value chain
Some industries in GN's value chain, such as
mining and manufacturing, are linked to negative impacts of both
child labor and other forms of forced labor. Where companies in GN's direct supply chain are linked to this,
there are significant risks to earnings due to trade compliance, including fines and reputational damages
S4
- Information related:
Privacy
R
-
-
Both
Data breach risk and loss
of customer information
There are risks of reputational damages and large fines where GN is exposed to cyber attacks and theft of
highly sensitive customer data (e.g. health records).
S4
- Personal safety:
Health & safety
R
-
-
VC
Violation of health and
safety standards
Failure to meet health and safety product standards, particularly for hearing aids, can lead to increased risks of
product recalls, reputational damage, and legal costs that result in a large financial impact.
G1
- Culture
R
-
-
GN
Breach of code of ethics
and local laws
There is a risk in some of GN's operations that employees do not follow codes of conduct and business
ethics
leading to high reputational damage and financial loss.
G1
- Whistleblowers
R
-
-
GN
Failure to protect whis-
tleblowers
Where GN is not able to detect or adequately deal with a specific case, as well as cases of retaliation towards a
whistleblower, there is a risk of reputational damage and large fines from authorities.
G1
- Third party relations:
Relationships
R
-
-
GN
Risk of poor manage-
ment of supplier rela-
tionships
If GN is found to be doing business with a disreputable company it could have
knock-on risks of reputational
damage to GN, resulting in loss of revenue
.
G1
- Corruption and bribery
R
-
-
GN
Reputation damages of
corruption and bribery
If GN is found to have committed acts of corruption and/or bribery, there are risks in terms of reputational
damages, as well as fines from authorities.
Entity
-specific - Hearing
health
I
P
A
VC
Better hearing for mil-
lions of end-users
GN has a positive impact on society in terms of the capacity to offer millions of end
-users with the opportunity
of better hearing, which in turn has a number of positive social and health benefits.
I = Impact R = Risk O = Opportunity P = Positive Impact N = Negative Impact A = Actual Impact PT = Potential Impact GN
= Own Operations VC = Value Chain Both = Own Operations
and Value Chain
54/193
GN Store Nord
Annual Report 2024
Content
Content
Within our own operations, we have identified one material negative,
actual impact, which relates to the use of substances of concern and
very high concern as part of our production process. These substances
are used in our test labs and manufacturing facilities for a variety of
purposes.
We have identified the same material impact for our upstream value
chain, where these substances are used for the manufacturing of com-
ponents or finalized products purchased by GN.
Within our value chain, we have identified one further potential nega-
tive impact related to the pollution of water, soil and food. Upstream,
these impacts are related to manufacturing, mining, and fossil fuel
extraction, and downstream with e-waste.
In response to these impacts, we have a system to prevent and control
the use of these substances in our own operations so that we comply
with all relevant legislation in this area, while we anchor this
requirement to our suppliers through our due diligence processes
based on our code of conduct. Beyond this, these impacts do not have
a significant impact on our business model and strategy. See pages 77-
79 for further details on how we manage the impacts of these impacts.
Resource use and circular economy-related IROs
We have identified two material IROs related to resource use and circu-
lar economy. These IROs are a consequence of our core activity of
manufacturing electronic devices requiring the use of finite and scarce
materials, as well as e-waste because of non-circular processing of our
products after use. They originate in our strategy of offering premium
products at the cutting edge of technology, which often requires driv-
ing efficiencies to achieve competitive prices, through a go-to-market
business model which depends on sale of products through a wide vari-
ety of channels.
54/193
Impact material
Double material
Non-material Financial material
Financial impact on GN
GN impact on people and environment
Social
S1 Own workforce
Adequate wages, working time and health & safety
Equal pay
Diversity
Other work-related rights
S2 Workers in the value chain
Secure employment, working time, social dialogue, ade-
quate wages, freedom of association, collective bargaining,
health & safety
Gender equality, violence & harassment and diversity
Child labor
Forced labor
Other work-related rights
S3 Affected communities
Economic, social, and cultural rights
Civil and political rights
Particular rights of indigenous people
S4 Consumers and end-users
Information related impacts
Personal safety
Social inclusion
Governance
G1 Business conduct
Corporate culture
Whistleblowers
Corruption and bribery
Management of relationships with suppliers
Animal welfare
Political engagement
Environmental
E1 Climate
Climate change mitigation
Energy
Climate change adaptation
E2 Pollution
Substance of (very high) concern
Pollution of air, water, soil and food
Microplastics
E3 Water and marine resources
Water
Marine resources
E4 Biodiversity and ecosystems
Direct impact drivers of biodiversity loss
State of species
Dependencies on ecosystem services
E5 Resource use and circular economy
Resource inflows
Resource outflows
Waste
19
18
15
16
17
33
32
31
30
28 27
13
22
7 6
16
19
20
21 17
1
4 5
2
15 12
35
30
33
32
31
34
29
28
27
26
25
24
23
21
20
22
13
12
14
10
11
9
7
8
4
5
6
3
1
2
3
8
9 10
35
34
29
26
25 24 23 18 14 11
55/193
GN Store Nord
Annual Report 2024
Content
With regards to resource inflows, we have identified one material neg-
ative, actual impact in our own operations related to our use of a vari-
ety of metals, plastics, electrical components, and packaging at our
manufacturing sites that are made primarily from virgin materials re-
sulting in the need to extract finite resources.
We have identified the same material negative impacts for our up-
stream value chain, where our suppliers that are part of the manufac-
turing of components, full products, or packaging use virgin raw mate-
rials and resources to create metals, plastics, electrical components,
paper, and cardboard.
With regards to resource outflows, we have identified one material, ac-
tual negative impact in our own operations, related to the share of
GN's products not being designed to be repaired, refurbished or recy-
cled, or covered by a service that enables the product to be returned
for sustainable processing. Attached to this impact, we have also iden-
tified one material risk related to GN’s hypothetical failure to adjust its
business model to meet customer demands for circular products and
services, such as repairable devices or takeback services. If GN cannot
adapt it may also lead to reputational damage and increased operating
costs.
To manage these IROs, we have set policies, targets and actions to re-
duce our dependence on virgin material, as well as include circularity
considerations in product design and the services we offer. These initia-
tives currently do not significantly alter our business model or strat-
egy, rather they seek to align our current business model and strategy
with a transition to a circular economy.
Water and biodiversity-related IROs
By using third-party risk mapping tools, we assessed whether our own
sites are located in water-stressed or biodiversity-sensitive areas, or if
our business model otherwise has significant dependencies or impacts
on water use or drivers of biodiversity loss. Through this process, we
established that we currently have no material IROs related to water
and biodiversity.
Social
Own workforce-related IROs
We have identified six negative, potential impacts related to our own
workforce, defined as all GN employees. Overall, these impacts reflect
our business model, which depends on human input as a vital resource
for all our key activities in our own operations: hearing aid component
assembly in Denmark, manufacturing of hearing aids in China and Ma-
laysia, final assembly of hearing aids in regional operational centers,
R&D and product testing, sales and external collaboration, and white-
collar back-office functions. Within this assessment, we established
that the most helpful grouping principle for the sake of applying im-
pacts to specific employee categories to be blue-collar employees at
major manufacturing sites on the one hand and white-collar and all
other blue-collar employees on the other. Given that all white-collar-
related potential impacts also apply to blue-collar employees, in this
report, we report on the management of impacts either for blue-collar
workers at major manufacturing sites or all GN employees.
We have identified four negative, potential impacts related to our full
workforce, including working time, equal pay, adequate wages, harass-
ment, and diversity.
We have identified one negative, potential impact related to blue-col-
lar employees in major manufacturing sites only, relating to health and
safety.
These impacts would negatively impact the well-being of employees in
varying degrees. In all cases, they would be limited in scope to a single
employee or specific group of employees.
We respond to these IROs through a variety of policies, targets and ac-
tions, within the context of our existing business model and strategy.
See pages 87-94 for further detail on the management of these IROs.
Workers in the value chain-related IROs
We have identified 9 IROs related to workers in the value chain. Over-
all, all these IROs reflect our dependence for our core activity of manu-
facturing electronic devices on suppliers in industries with documented
negative social impacts, specifically mining, plastic and aluminum pro-
duction, paper production, freight and logistics, electronics manufac-
turing, and e-waste treatment.
We cannot accurately link the majority of these potential impacts to
GN’s activities because they occur in industries that are at tier 2 or be-
yond supplier level in our upstream value chain. We directly or indi-
rectly have business relations with a very large number of sub-suppli-
ers, in a part of our value chain where we have limited visibility and no
direct supplier relationships to leverage an assessment of potential so-
cial impacts. For this reason, it is also not possible for these impacts to
identify very specific (groups of) people or geographies where GN’s ac-
tivities lead to impacts. Workers we consider to be at high risk of im-
pact and therefore in scope for this assessment include:
Agency workers working on GN sites in countries with weak worker
protection controls (this covers agency workers at our manufac-
turing site in Malaysia)
Blue-collar workers working for upstream entities involved in min-
ing, plastic, aluminum and paper production, and electronics man-
ufacturing
Blue-collar workers working for downstream entities involved in
freight and distribution, and electronic waste processing
56/193
GN Store Nord
Annual Report 2024
Content
In the absence of evidence that GN’s value chain differs significantly
from similar companies, we have therefore assessed material impacts
on a more general level, looking at documented, systemic impacts oc-
curring in these industries.
We have combined these more general insights with assessments of
potential impacts in parts of our upstream value chain where we do
have visibility to assess impacts more accurately:
Our key tier 1 and tier 2 suppliers which are subject to ESG audits:
Suppliers and sub-suppliers covered by our due diligence process
related to compliance with our conflict minerals policy, which fo-
cuses on mining for specific types of minerals with a focus on Dem-
ocratic Republic of the Congo (DRC) and surrounding countries,
and impacts related to child and forced labor
Suppliers covered by due diligence process related to forced labor
compliance, which focuses on the impact of forced labor in regions
targeted by forced labor legislation
Combining these two assessments, we have identified 7 material, po-
tential, negative impacts related to working conditions, specifically
covering secure employment, working time, adequate wages, social di-
alogue, freedom of association, collective bargaining, work-life bal-
ance, and health & safety.
For these impacts, we assess the potentially impacted workers to be
blue-collar workers across these value chain industries.
We have identified one material negative, potential impact related to
equal treatment and opportunities, specifically covering gender equal-
ity, violence and harassment, and diversity.
Finally, we have identified one material negative, potential impact re-
lated to other work-related rights, covering child labor and forced la-
bor, where we assess the potentially impacted workers to be either
children working in non-certified mineral mines in the Democratic Re-
public of the Congo (DRC) and surrounding countries or bonded work-
ers in regions with systemic forced labor. This potential impact also
leads to a material potential financial risk, as non-compliance with
forced labor legislation could potentially prohibit us from selling goods
in certain markets, leading to a significant revenue loss.
We respond to these IROs by ensuring robust product due diligence
processes through our code of conduct, supplier audits and additional
controls aimed at avoiding conflict minerals and forced labor, within
the context of our existing business model and strategy. See pages 95-
98 for further detail on the management of these IROs.
Customer and end user-related IROs
We have identified one actual positive impact related to helping people
with hearing loss. This is an ‘entity-specific’ impact, as it is not covered
in any specific disclosure requirement in ESRS S4. This positive impact
in 2024 led to an estimated 11.2 million people with hearing loss bene-
fiting from our products. The impact is a consequence of our core ac-
tivity of manufacturing hearing aids with the impact taking place
downstream at the users of our products. Our strategy seeks to in-
crease this impact by helping more people with hearing loss through
customer-centric innovation, partnerships, and operational and com-
mercial effectiveness. For more information, see page 12.
We have identified one material risk in the value chain and in our own
operations related to data privacy of customers, as GN holds a range of
data on these customers, some of which is highly sensitive (e.g. health
records, as part of the activities in our hearing aid division), where a
failure to protect this data could have significant financial implications.
Content
56/193
57/193
GN Store Nord
Annual Report 2024
Content
We respond to this risk by ensuring robust data privacy processes
within the context of our existing business model and strategy. See
pages 99-100 for further detail on the management of this risk.
We identified one further risk relating to product safety of our hearing
products which as medical devices fall under strict product safety regu-
lation to protect hearing aid users, relating to the potential financial
implications of product safety failure, leading to potential health and
safety impacts for end-users.
We respond to this risk by ensuring robust product safety processes
within the context of our existing business model and strategy. See
page 101 for further detail on the management of this risk.
Governance-related IROs
We have identified four material risks related to governance. Overall,
these risks reflect GNs dependence on a wide range of business rela-
tions across many geographies, which inherently create risks around
business ethics in relation to third parties.
We have identified one material risk related to culture, representing a
potential failure of internal compliance culture leading to employees
to not uphold our business ethics standards, as stipulated in our Ethics
Guide or local laws.
We have identified one material risk related to whistleblowers, repre-
senting a potential failure to adequately protect or support whistle-
blowers.
We have identified one material risk related to third party relations,
representing the potential consequences of a failure of third-party due
diligence leading to GN doing business with disreputable entities.
We have identified two material risks related to corruption and bribery,
one representing the potential financial consequences of a failure to
prevent or detect corruption and bribery, and it leading to incidents of
corruption or bribery.
We respond to these risks by ensuring robust business ethics, third-
party due diligence and whistleblower processes within the context of
our existing business model and strategy (see pages 103-104).
58/193
GN Store Nord
Annual Report 2024
Content
Cross cutting standards
Environmental standards
Contents tables of disclosure requirements
ESRS2 General information
Disclosure requirement
Section/report
Page
BP-1
General basis for preparation of the sustainability statement
General basis for preparation
41-42
BP-2
Disclosures in relation to specific circumstances
General basis for preparation
41-42
GOV-1
The role of the administrative, management and supervisory bodies
Sustainability governance
44-45
GOV-2
Information provided to, and sustainability matters addressed by the un-
dertaking’s administrative, management and supervisory bodies
Sustainability governance
44-45
GOV-3
Sustainability-related performance in incentive schemes
Sustainability governance
44-45
GOV-4
Statement on due diligence
Sustainability governance
44-45
GOV-5
Risk management and internal controls over sustainability reporting
Sustainability governance
44-45
SBM-1
Strategy, business model and value chain
Business model
47
SBM-2
Interests and views of stakeholders
Stakeholder engagement
46
SBM-3
Material impacts, risks and opportunities and how they interact with its
strategy and business model
Material IROs
52-57
IRO-1
Process to identify and assess material impacts, risks and opportunities
Double materiality assessment
49-51
IRO-2
Disclosure requirements in ESRS covered by the sustainability statement
Contents tables of disclosure require-
ments & Data points that are derived
from other EU
58-61
ESRS E1 Climate change
Disclosure requirement
Section/report
Page
E1.GOV-3
Integration of sustainability-related performance in incentive schemes
Sustainability governance
44
E1.SBM-3
Material impacts, risks and opportunities and their interaction with strategy
and business model
Climate change, Climate change
strategy
67-71
E1.IRO-1
Description of the processes to identify and assess material climate-related
impacts, risks and opportunities
Double materiality assessment
49-51
N/A
Disclosures pursuant to Article 8 of Regulation (EU) 2020/852 (Taxonomy
Regulation)
EU Taxonomy Regulation disclosure
63-66
E1-1
Transition plan for climate change mitigation
Climate change, Climate change
strategy
67-71
E1-2
Policies related to climate change mitigation and adaption
Climate change
67
E1-3
Actions and resources in relation to climate change policies
Climate change, Climate change
strategy
67-71
E1-4
Targets related to climate change mitigation and adaption
Climate change, Climate change
strategy
67-69
E1-5
Energy consumption & mix
Climate change, Energy consumption
and mix
72
E1-6
Gross scopes 1, 2, 3 and Total GHG emissions
Climate change, Greenhouse gas
emissions
73-75
E1-7
GHG removals and GHG mitigation projects financed through carbon credits
Climate change, Greenhouse gas re-
movals
76
ESRS E2 Pollution
Disclosure requirement
Section/report
Page
E2.IRO-1
Description of the processes to identify and assess material pollution-re-
lated impacts, risks and opportunities
Double materiality assessment
49-51
E2-1
Policies related to pollution
Pollution
77-79
E2-2
Actions and resources related to pollution
Pollution
77-79
E2-3
Targets related to pollution
Pollution
77-79
E2-5
Substances of concern and substances of very high concern
Pollution
77-79
ESRS E5 Resource use and circular economy
Disclosure requirement
Section/report
Page
E5.IRO-1
Description of the processes to identify and assess material resource use
and circular economy-related impacts, risks and opportunities
Double materiality assessment
49-51
E5-1
Policies related to resource use & circular economy
Resource use and circular economy
80
E5-2
Actions and resources related to resource use & circular economy
Resource use and circular economy
80-81
E5-3
Targets related to resource use & circular economy
Resource use and circular economy
81-82
E5-4
Resource inflows
Resource use and circular economy
82-83
E5-5
Resource outflows
Resource use and circular economy
83-85
59/193
GN Store Nord
Annual Report 2024
Content
Social standards
ESRS S1 Own workforce
Disclosure requirement
Section/report
Page
S1.SBM-2
Interests and views of stakeholders
Stakeholder engagement
46
S1.SBM-3
Material impacts, risks and opportunities and their interaction with strat-
egy and business model
Material IROs
55
S1-1
Policies related to own workforce
Own workforce, IROs
87
S1-2
Processes for engaging with own workforce and workers’ representatives
about impacts
Own workforce, Employee engage-
ment
88
S1-3
Processes to remediate negative impacts and channels for own workforce
to raise concerns
Own workforce, Remediation and
channels to raise concerns
88
S1-4
Taking action on material impacts on own workforce, and approaches to
mitigating material risks and pursuing material opportunities related to
own workforce, and effectiveness of those actions
Own workforce
89-94
S1-5
Targets related to managing material negative impacts, advancing posi-
tive impacts, and managing material risks and opportunities
Own workforce, IROs and Health &
safety
87-88
and 91-94
S1-6
Characteristics of the undertaking’s employees
Own workforce, Employee character-
istics
88-89
S1-9
Diversity metrics
Own workforce, Diversity, equity, and
inclusion
92
S1-10
Adequate wages
Own workforce, Adequate wages
91
S1-14
Health and safety metrics
Own workforce, Health & safety
89-90
S1-16
Compensation metrics (pay gap and total compensation)
Own workforce, Equal pay
93-94
S1-17
Incidents, complaints and severe human rights impacts
Own workforce, Incidents, com-
plaints and severe human rights im-
pacts
94
Governance standards
ESRS S4 Consumers and end-users
Disclosure requirement
Section/report
Page
S1.SBM-2
Interests and views of stakeholders
Stakeholder engagement
46
S1.SBM-3
Material impacts, risks and opportunities and their interaction with strat-
egy and business model
Material IROs
55
S4-1
Policies related to consumers and end-users
Consumers and end users
99-101
S4-4
Taking action on material impacts on consumers and end
-users, and ap-
proaches to managing material risks and pursuing material opportunities
related to consumers and endusers, and effectiveness of those actions
Consumers and end users
99-101
S4-5
Targets related to managing material negative impacts, advancing posi-
tive impacts, and managing material risks and opportunities
Consumers and end users
99-101
ESRS S2 Workers in the value chain
Disclosure requirement
Section/report
Page
S1.SBM-2
Interests and views of stakeholders
Stakeholder engagement
46
S1.SBM-3
Material impacts, risks and opportunities and their interaction with strategy
and business model
Material IROs
54-56
S2-1
Policies related to value chain workers
Workers in the value chain
95-96
S2-2
Processes for engaging with value chain workers about impacts
Workers in the value chain
97-98
S2-3
Processes to remediate negative impacts and channels for value chain work-
ers to raise concerns
Workers in the value chain
98
S2-4
Taking action on material impacts on value chain workers, and approaches
to managing material risks related to value chain workers, and effectiveness
of those actions
Workers in the value chain
96-97
S2-5
Targets related to managing material negative impacts, advancing positive
impacts, and managing material risks
Workers in the value chain
98
ESRS G1 Business conduct
Disclosure requirement
Section/report
Page
G1.GOV-
1
The role of the administrative, supervisory and management bodies
Sustainability governance
44-45
G1.IRO-1
Description of the processes to identify and assess material impacts, risks
and opportunities
Double materiality assessment
49-51
G1-1
Corporate culture and business conduct policies
Business conduct, Business conduct
and corporate culture
103
G1-2
Management of relationships with suppliers
Business conduct, Management of re-
lationships with suppliers
104
G1-3
Prevention and detection of corruption and bribery
Business conduct, Prevention and de-
tection of corruption and bribery
104
G1-4
Confirmed incidents of corruption and bribery
Business conduct, Prevention and de-
tection of corruption and bribery
104
60/193
GN Store Nord
Annual Report 2024
Content
Data points that are derived from other EU legislation
Disclosure
requirement
Data point
SFDR reference
Pillar 3 reference
Benchmark
regulation reference
EU Climate Law
reference
Material
Page number
ESRS 2 GOV-1
21 (d)
Board's gender diversity
x
x
x
35
ESRS 2 GOV-1
21 (e)
Percentage of board members who are independent
x
x
36-38
ESRS 2 GOV-4
30
Statement on due diligence
x
x
45
ESRS 2 SBM-1
40 (d) i
Involvement in activities related to fossil fuel activities paragraph
x
x
x
x (Phased in)
ESRS 2 SBM-1
40 (d) ii
Involvement in activities related to chemical production paragraph
x
x
x (Phased in)
ESRS 2 SBM-1
40 (d) iii
Involvement in activities related to controversial weapons paragraph
x
x
x (Phased in)
ESRS 2 SBM-1
40 (d) iv
Involvement in activities related to cultivation and production of tobacco paragraph
x
x (Phased in)
ESRS E1-1
14
Transition plan to reach climate neutrality by 2050
x
x
67-69
ESRS E1-1
16 (g)
Undertakings excluded from Paris-aligned Benchmarks paragraph
x
x
x
67
ESRS E1-4
34
GHG emission reduction targets
x
x
x
x
69-71
ESRS E1-5
38
Energy consumption from fossil sources disaggregated by sources (only high climate impact sectors)
x
x
72
ESRS E1-5
37
Energy consumption and mix
x
x
72
ESRS E1-5
40-43
Energy intensity associated with activities in high climate impact sectors
x
x
72
ESRS E1-6
44
Gross Scope 1, 2, 3 and Total GHG emissions
x
x
x
x
75
ESRS E1-6
53-55
Gross GHG emissions intensity
x
x
x
x
72
ESRS E1-7
56
GHG removals and carbon credits
x
x
76
ESRS E1-9
66
Exposure of the benchmark portfolio to climate-related physical risks
x
ESRS E1-9
66 (a); 66 (c)
Disaggregation of monetary amounts by acute and chronic physical risk ;
Location of significant assets
at material physical risk
x
ESRS E1-9
67 (c)
Breakdown of the carrying value of its real estate assets by energy-efficiency classes
x
ESRS E1-9
69
Degree of exposure of the portfolio to climate- related opportunities
x
ESRS E2-4
28
Amount of each pollutant listed in
Annex II of the E-PRTR Regulation (European Pollutant Release and
Transfer Register) emitted to air, water and soil
x
ESRS E3-1
9
Water and marine resources
x
ESRS E3-1
13
Dedicated policy
x
ESRS E3-1
14
Sustainable oceans and seas
x
ESRS E3-4
28 (c)
Total water recycled and reused
x
ESRS E3-4
29
Total water consumption in m3 per net revenue on own operations
x
ESRS 2- IRO 1 - E4
16 (a) i
x
ESRS 2- IRO 1 - E4
16 (b)
x
ESRS 2- IRO 1 - E4
16 (c)
x
ESRS E4-2
24 (b)
Sustainable land / agriculture practices or policies
x
61/193
GN Store Nord
Annual Report 2024
Content
Disclosure
requirement
Data point
SFDR reference
Pillar 3 reference
Benchmark
regulation reference
EU Climate Law
reference
Material
Page number
ESRS E4-2
24 (c)
Sustainable oceans / seas practices or policies
x
ESRS E4-2
24 (d)
Policies to address deforestation
x
ESRS E5-5
37 (d)
Non-recycled waste
x
ESRS E5-5
39
Hazardous waste and radioactive waste
x
ESRS 2- SBM3 - S1
14 (f)
Risk of incidents of forced labour
x
ESRS 2- SBM3 - S1
14 (g)
Risk of incidents of child labour
x
ESRS S1-1
20
Human rights policy commitments
x
x
87
ESRS S1-1
21
Due diligence policies on issues addressed by the fundamental International Labor Organisation Con-
ventions 1 to 8
x
x
87
ESRS S1-1
22
Processes and measures for preventing trafficking in human beings
x
x
87
ESRS S1-1
23
Workplace accident prevention policy or management system
x
x
89-90
ESRS S1-3
32 (c)
Grievance/complaints handling mechanisms
x
x
94
ESRS S1-14
88 (b) (c)
Number of fatalities and number and rate of work-related accident
x
x
x
90
ESRS S1-14
88 (e)
Number of days lost to injuries, accidents, fatalities or illness
x
x (Phased in)
ESRS S1-16
97 (a)
Unadjusted gender pay gap
x
x
x
93-94
ESRS S1-16
97 (b)
Excessive CEO pay ratio
x
x
93-94
ESRS S1-17
103 (a)
Incidents of discrimination
x
x
94
ESRS S1-17
104 (a)
Non-respect of UNGPs on Business and Human Rights and OECD
x
x
x
94
ESRS 2- SBM3 S2
11 (b)
Significant risk of child labour or forced labour in the value chain
x
x
55-57
ESRS S2-1
17
Human rights policy commitments
x
x
95-96
ESRS S2-1
18
Policies related to value chain workers
x
x
95-96
ESRS S2-1
19
Non-respect of UNGPs on Business and Human Rights principles and OECD guidelines
x
x
x
95-96
ESRS S2-1
19
Due diligence policies on issues addressed by the fundamental International Labor Organisation Con-
ventions 1 to 8
x
x
95-96
ESRS S2-4
36
Human rights issues and incidents connected to its upstream and downstream value chain
x
x
95-97
ESRS S3-1
16
Human rights policy commitments
x
ESRS S3-1
17
Non-respect of UNGPs on Business and Human Rights, ILO principles or and OECD guidelines
x
x
ESRS S3-4
36
Human rights issues and incidents
x
ESRS S4-1
16
Policies related to consumers and end-users
x
ESRS S4-1
17
Non-respect of UNGPs on Business and Human Rights and OECD guidelines
x
x
ESRS S4-4
35
Human rights issues and incidents
x
ESRS G1-1
10 (b)
United Nations Convention against Corruption
x
ESRS G1-1
10 (d)
Protection of whistleblowers
x
ESRS G1-4
24 (a)
Fines for violation of anticorruption and anti-bribery laws
x
x
x
104
ESRS G1-4
24 (b)
Standards of anti- corruption and anti- bribery
x
x
104
GN Store Nord
Annual Report 2024
Content
62/193
EU Taxonomy Regulation disclosure 63
Climate change 67
Pollution 77
Resource use and circular economy 80
Sustainability statement
Environment
62/193
GN Store Nord
Annual Report 2024
Content
Every second counts in the retail
world, and effective communication
across teams is critical. Jabra Perform
75 is a new Bluetooth headset de-
signed specifically for shift workers in
retail environments. It’s future-ready
for AI, seamlessly integrating with ex-
isting frontline worker applications
and future voice-led applications.
The Perform 75 offers hands-free, in-
stant access to critical information
allowing associates to stay focused
on their tasks while delivering out-
standing product knowledge and a
better in-store customer experience.
Customer-centric
innovation for retailers
GN Store Nord
Annual Report 2024
Content
63/193
The EU Taxonomy is a ‘green’ classification system of economic activi-
ties, aimed at promoting sustainable ways of working for financial and
non-financial companies. GN is required to assess the eligibility and
alignment of its economic activities with the taxonomy requirements.
GN’s eligible economic activities in 2024
To assess our eligible revenue, capital expenditure (CAPEX), and opera-
tional expenditure (OPEX), we have conducted a full screening of both
our core and secondary economic activities against those listed in the
Annexes to the climate and environmental delegated acts. Our findings
indicate eligibility under economic activities tied to two of the environ-
ment objectives: the transition to a circular economy and climate
change mitigation.
Our core business activity is covered by the economic activity CE 1.2
Manufacture of electrical and electronic equipment, which relates to the
manufacturing of all our products from Hearing, Enterprise, and Gam-
ing & Consumer. In support of this core activity, we also engage in CE
5.1 Repair, refurbishment and remanufacturing, and CE 5.2 Sale of spare
parts. Our secondary activities are associated with the climate change
mitigation objective and relate mostly to leased buildings and vehicles,
construction of new buildings, renovation measures, various energy ef-
ficiency initiatives, and data centers, IT servers, and networking equip-
ment.
Assessing alignment in 2024
To evaluate the degree to which an economic activity is considered
aligned under the EU Taxonomy, they need to comply with all of the
technical screening criteria under Substantial Contribution, Do No Sig-
nificant Harm (DNSH) and the Minimum Safeguards. As the circular
economy objective overlaps with our existing sustainability initiatives,
we have chosen to focus on our core activity (CE 1.2) to assess align-
ment. This economic activity covers the majority of our revenue,
CAPEX, and OPEX KPIs and is therefore material to our business
model. While our other eligible economic activities are important in
other business areas, they are nevertheless smaller in size and lack the
required adequate data and documentation to assess alignment.
Our assessment in 2024 therefore focuses exclusively on the technical
screening criteria under CE 1.2. Through this review, we have estab-
lished that none of our revenue, CAPEX, or OPEX fully satisfies the re-
quirements under Substantial Contribution, DNSH nor the Minimum
Safeguards for all eligible economic activities, and as such we do not
report any alignment in 2024.
Our approach in 2025 and beyond
We fully recognize the value of ensuring our products meet the criteria
under our core economic activities. We believe our existing circularity
policy and initiatives have linkages to the EU Taxonomy requirements
and as we work towards achieving our targets, we expect to see in-
creased alignment over time. Moving forward, we will perform a sys-
tematic review of existing circularity initiatives, sustainability strategy,
and the technical screening criteria. This will enable us to work towards
implementing an end-to-end process of assessing alignment of all our
product categories under CE 1.2 and help us adjust our processes
within this activity towards alignment.
Accounting practice
The financial KPIs are expressed as the eligible proportion of turnover,
capitalized expenditure, direct non-capitalized expenditures which are
related to a product, service, asset, or process of an eligible economic
activity. As we are reporting 0% alignment in 2024, we do not have any
double counting in the KPIs. The reporting scope covers all of GN and
its subsidiaries.
For 2024, we have increased the scope of eligible financials by adding
net revenue lines from the Enterprise and Gaming & Consumer divi-
sions to the numerator. We have also allocated eligible revenue
streams from other services to our customers, such as repair and refur-
bishment of our products and the sale of spare parts. Similarly, this
also applies to both the CAPEX and OPEX KPIs as we have incorpo-
rated the additions to both tangible and intangible assets, as well as
any direct non-capitalized expenditure, applicable to our Enterprise and
Gaming & Consumer divisions. For this reason, we have provided re-
statements of 2023 numbers for all financial KPIs to be aligned with
our approach for 2024 (see pages 64-66).
Revenue
The turnover KPI is defined as Turnover-eligible turnover divided by to-
tal turnover. The total turnover is GN’s total net revenue. Our consoli-
dated net revenue can be reconciled to our consolidated financial
statements (see section 2.1).
CAPEX
The CAPEX KPI is defined as Taxonomy-eligible CAPEX divided by total
CAPEX. The total CAPEX consists of additions to tangible and intangi-
ble assets, before depreciation, amortization, and any re-measure-
ments. It includes acquisitions of property plant and equipment, intan-
gible assets, leases with usage rights (IFRS 16), investment properties,
additions due to acquired business and excludes current and non-cur-
rent assets, as well as goodwill. The total additions under the CAPEX
KPI can be reconciled to our consolidated financial statements (see sec-
tions 3.1 and 3.2).
OPEX
The OPEX KPI is defined as Taxonomy-eligible OPEX divided by the to-
tal OPEX. The total OPEX consists of research and development, ex-
cluding overheads; building renovation, short-term lease agreements,
maintenance/upkeep and repairs, and any other direct expenditure re-
lated to the routine maintenance of tangible assets by us or by the
third party to whom activities are outsourced that are necessary to en-
sure the continued and effective functioning of such assets.
EU Taxonomy Regulation disclosure
GN Store Nord
Annual Report 2024
Content
64/193
Turnover
Financial year 2024
2024
Substantial Contribution Criteria
DNSH criteria (‘Does Not Significantly Harm’)
Economic activities
Code
(2)
Turnover
(3)
Proportion
of turno-
ver, year
2024
(4)
Climate
Change
Mitiga-
tion
(5)
Climate
Change
Adapta-
tion
(6)
Water
(7)
Pollution
(8)
Circular
Economy
(9)
Bio-
diversity
(10)
Climate
Change
Mitiga-
tion
(11)
Cli-
mate
Chang
e
Adap-
tion
(12)
Water
(13)
Pollution
(14)
Circular
Economy
(15)
Bio-
diversity
(16)
Minimum
Safe-
guards
(17)
Proportion of
Taxonomy
aligned (A.1.) or
eligible (A.2)
turnover, year
2023
(18)
Category
enabling
activity
(19)
Category
transi-
tional
activity
(20)
(DKKm)
%
Y;N;
N/EL
Y;N;
N/EL
Y;N;
N/EL
Y;N;
N/EL
Y;N;
N/EL
Y;N;
N/EL
Y/N
Y/N
Y/N
Y/N
Y/N
Y/N
Y/N
%
E
T
A. TAXONOMY-ELIGIBLE ACTIVITIES
A.1. Environmentally sustainable activities (Taxonomy-aligned)
Turnover of environmentally sustainable activities (Taxonomy-
aligned) (A.1)
0
0%
0%
0%
0%
0%
0%
N
N
N
N
N
N
N
N
0%
-
-
of which Enabling
0
0%
0%
0%
0%
0%
0%
N
N
N
N
N
N
N
N
0%
E
-
of which Transitional
0
0%
0%
-
-
-
-
N
N
N
N
N
N
N
N
0%
-
T
A.2 Taxonomy-eligible but not environmentally sustainable activities (not Taxonomy-aligned activities)
EL;
N/EL
EL;
N/EL
EL;
N/EL
EL;
N/EL
EL;
N/EL
EL;
N/EL
-
-
-
-
-
-
-
-
-
-
Manufacture of electrical and electronic equipment
CE 1.2
17,881
99%
N/EL
N/EL
N/EL
N/EL
EL
N/EL
-
-
-
-
-
-
-
99%
-
-
Sale of spare parts
CE 5.2
104
1%
N/EL
N/EL
N/EL
N/EL
EL
N/EL
-
-
-
-
-
-
-
1%
-
-
Turnover of Taxonomy-eligible but not environmentally sustaina-
ble activities (not Taxonomy-aligned activities) (A.2)
17,985
100%
0%
0%
0%
0%
100%
0%
-
-
-
-
-
-
-
100%
-
-
A. Turnover of Taxonomy eligible activities (A1 + A2)
17,985
100%
0%
0%
0%
0%
100%
0%
-
-
-
-
-
-
-
100%
-
-
B. TAXONOMY-NON-ELIGIBLE ACTIVITIES
Turnover of Taxonomy-non-eligible activities
-
0%
Total
17,985
100%
GN Store Nord
Annual Report 2024
Content
65/193
CAPEX
Financial year 2024
2024
Substantial Contribution Criteria
DNSH criteria (‘Does Not Significantly Harm’)
Economic activities
Code
(2)
CAPEX
(3)
Proportion
of CAPEX,
year 2024
(4)
Climate
Change
Mitiga-
tion
(5)
Climate
Change
Adapta-
tion
(6)
Water
(7)
Pollution
(8)
Circular
Economy
(9)
Bio-
diversity
(10)
Climate
Change
Mitiga-
tion
(11)
Cli-
mate
Chang
e
Adap-
tion
(12)
Water
(13)
Pollution
(14)
Circular
Economy
(15)
Bio-
diversity
(16)
Minimum
Safe-
guards
(17)
Proportion of
Taxonomy
aligned (A.1.) or
eligible (A.2)
CAPEX, year
2023
(18)
Category
enabling
activity
(19)
Category
transi-
tional
activity
(20)
(DKKm)
%
Y;N;
N/EL
Y;N;
N/EL
Y;N;
N/EL
Y;N;
N/EL
Y;N;
N/EL
Y;N;
N/EL
Y/N
Y/N
Y/N
Y/N
Y/N
Y/N
Y/N
%
E
T
A. TAXONOMY-ELIGIBLE ACTIVITIES
A.1. Environmentally sustainable activities (Taxonomy-aligned)
CAPEX of environmentally sustainable activities (Taxonomy-aligned)
(A.1)
0
0%
0%
0%
0%
0%
0%
N
N
N
N
N
N
N
N
0%
-
-
of which Enabling
0
0%
0%
0%
0%
0%
0%
N
N
N
N
N
N
N
N
0%
E
-
of which Transitional
0
0%
0%
-
-
-
-
N
N
N
N
N
N
N
N
0%
-
T
A.2 Taxonomy-eligible but not environmentally sustainable activities (not Taxonomy-aligned activities)
EL;
N/EL
EL;
N/EL
EL;
N/EL
EL;
N/EL
EL;
N/EL
EL;
N/EL
-
-
-
-
-
-
-
-
-
-
Manufacture of electrical and electronic equipment
CE 1.2
1,334
79.3%
N/EL
N/EL
N/EL
N/EL
EL
N/EL
-
-
-
-
-
-
-
95.4%
-
-
Transport by motorbikes, passenger cars and light commercial vehi-
cles
CCM 6.5 /
CCA 6.5
11.2
0.7%
EL
EL
N/EL
N/EL
N/EL
N/EL
-
-
-
-
-
-
-
0%
-
-
Construction of new buildings
CCM 7.1 /
CCA 7.1 /
CE 3.1
19.1
1.1%
EL
EL
N/EL
N/EL
EL
N/EL
-
-
-
-
-
-
-
0%
-
-
Renovation of existing buildings
CCM 7.2 /
CCA 7.2 /
CE 3.2
39
2.3%
EL
EL
N/EL
N/EL
EL
N/EL
-
-
-
-
-
-
-
0.5%
-
-
Installation, maintenance and repair of energy efficiency equipment
CCM 7.3 /
CCA 7.3
0.6
0.0%
EL
EL
N/EL
N/EL
N/EL
N/EL
-
-
-
-
-
-
-
0%
-
-
Installation, maintenance, and repair of charging stations for electric
vehicles in buildings (and parking spaces attached to buildings)
CCM 7.4 /
CCA 7.4
0.1
0.0%
EL
EL
N/EL
N/EL
N/EL
N/EL
-
-
-
-
-
-
-
0%
-
-
Acquisition and ownership of buildings
CCM 7.7 /
CCA 7.7
278
16.5%
EL
EL
N/EL
N/EL
N/EL
N/EL
-
-
-
-
-
-
-
4.1%
-
-
Data processing, hosting and related activities
CCM 8.1 /
CCA 8.1
0.3
0.02%
EL
EL
N/EL
N/EL
N/EL
N/EL
-
-
-
-
-
-
-
0%
-
-
CAPEX of Taxonomy-eligible but not environmentally sustainable ac-
tivities (not Taxonomy-aligned activities) (A.2)
1,682
100%
21%
21%
0%
0%
83%
0%
-
-
-
-
-
-
-
100%
-
-
A. CAPEX of Taxonomy eligible activities (A1 + A2)
1,682
100%
21%
21%
0%
0%
83%
0%
-
-
-
-
-
-
-
100%
-
-
B. TAXONOMY-NON-ELIGIBLE ACTIVITIES
CAPEX of Taxonomy-non-eligible activities
0%
Total
1,682
100%
GN Store Nord
Annual Report 2024
Content
66/193
OPEX
Financial year 2024
2024
Substantial Contribution Criteria
DNSH criteria (‘Does Not Significantly Harm’)
Economic activities
Code
(2)
OPEX
(3)
Proportion
of OPEX,
year 2024
(4)
Climate
Change
Mitiga-
tion
(5)
Climate
Change
Adapta-
tion
(6)
Water
(7)
Pollution
(8)
Circular
Economy
(9)
Bio-
diversity
(10)
Climate
Change
Mitiga-
tion
(11)
Cli-
mate
Chang
e
Adap-
tion
(12)
Water
(13)
Pollution
(14)
Circular
Economy
(15)
Biodiver-
sity (16)
Minimum
Safe-
guards
(17)
Proportion of
Taxonomy
aligned (A.1.) or
eligible (A.2)
OPEX, year
2023
(18)
Category
enabling
activity
(19)
Category
transi-
tional ac-
tivity
(20)
(DKKm)
%
Y;N;
N/EL
Y;N;
N/EL
Y;N;
N/EL
Y;N;
N/EL
Y;N;
N/EL
Y;N;
N/EL
Y/N
Y/N
Y/N
Y/N
Y/N
Y/N
Y/N
%
E
T
A. TAXONOMY-ELIGIBLE ACTIVITIES
A.1. Environmentally sustainable activities (Taxonomy-aligned)
OPEX of environmentally sustainable activities (Taxonomy-aligned)
(A.1)
0
0%
0%
0%
0%
0%
0%
N
N
N
N
N
N
N
N
0%
-
-
of which Enabling
0
0%
0%
0%
0%
0%
0%
N
N
N
N
N
N
N
N
0%
E
-
of which Transitional
0
0%
0%
-
-
-
-
N
N
N
N
N
N
N
N
0%
-
T
A.2 Taxonomy-eligible but not environmentally sustainable activities (not Taxonomy-aligned activities)
EL;
N/EL
EL;
N/EL
EL;
N/EL
EL;
N/EL
EL;
N/EL
EL;
N/EL
-
-
-
-
-
-
-
-
-
-
Manufacture of electrical and electronic equipment
CE 1.2
1,532.9
74.0%
N/EL
N/EL
N/EL
N/EL
EL
N/EL
-
-
-
-
-
-
-
88.8%
-
-
Repair, refurbishment, and remanufacturing
CE 5.1
339.7
16.4%
N/EL
N/EL
N/EL
N/EL
EL
N/EL
-
-
-
-
-
-
-
9.5%
-
-
Transport by motorbikes, passenger cars and light commercial vehi-
cles
CCM /
CCA 6.5
1.7
0.1%
EL
EL
N/EL
N/EL
N/EL
N/EL
-
-
-
-
-
-
-
0.1%
-
-
Renovation of existing buildings
CCM /
CCA 7.2 /
CE 3.2
6.5
0.3%
EL
EL
N/EL
N/EL
EL
N/EL
-
-
-
-
-
-
-
0.0%
-
-
Installation, maintenance and repair of energy efficiency equipment
CCM /
CCA 7.3
6.2
0.3%
EL
EL
N/EL
N/EL
N/EL
N/EL
-
-
-
-
-
-
-
0.0%
-
-
Installation, maintenance, and repair of charging stations for electric
vehicles in buildings (and parking spaces attached to buildings)
CCM /
CCA 7.4
0.01
0.0%
EL
EL
N/EL
N/EL
N/EL
N/EL
-
-
-
-
-
-
-
0.0%
-
-
Installation, maintenance and repair of instruments and devices for
measuring, regulation and controlling energy performance of build-
ings
CCM /
CCA 7.5
0.3
0.02%
EL
EL
N/EL
N/EL
N/EL
N/EL
-
-
-
-
-
-
-
0.0%
-
-
Acquisition and ownership of buildings
CCM /
CCA 7.7
156.6
7.6%
EL
EL
N/EL
N/EL
N/EL
N/EL
-
-
-
-
-
-
-
1.1%
-
-
Data processing, hosting and related activities
CCM /
CCA 8.1
5.5
0.3%
EL
EL
N/EL
N/EL
N/EL
N/EL
-
-
-
-
-
-
-
0.1%
-
-
OPEX of Taxonomy-eligible but not environmentally sustainable ac-
tivities (not Taxonomy-aligned activities) (A.2)
2,049
99.0%
9%
9%
0.0%
0.0%
91%
0.0%
-
-
-
-
-
-
-
99.7%
-
-
A. OPEX of Taxonomy eligible activities (A1 + A2)
2,049
99.0%
9%
9%
0.0%
0.0%
91%
0.0%
-
-
-
-
-
-
-
99.7%
-
-
B. TAXONOMY-NON-ELIGIBLE ACTIVITIES
OPEX of Taxonomy-non-eligible activities
21.4
1.0%
Total
2,071
100%
GN Store Nord
Annual Report 2024
Content
67/193
As a globally operating manufacturing company that produces and
transports millions of products a year, climate change is naturally a
material topic for GN. Driven by our climate targets, we are committed
to playing our part in reducing emissions in line with the scientific con-
sensus on the required pace of decarbonization, while ensuring busi-
ness continuity in a world in which the effects of climate change are in-
creasingly impacting all industries and regions. To meet this commit-
ment, we have a climate transition plan in place, consisting of an over-
arching policy, science-based targets, climate-related incentives for our
CEO and CFO (see pages 67-69) and several decarbonization initiatives.
The Board of Directors has approved the policy, targets, and incentives.
IROs
We have identified three IROs, all impacts, related to climate change,
reflecting that we are a globally operating manufacturing company
which inherently leads to carbon emissions because of the use of fossil
fuels across our value chain (see page 52). We have identified one ac-
tual negative impact related to energy use for our own operations and
value chain respectively, as well as two actual negative impacts related
to climate mitigation, for own operations and value chain respectively
because of the carbon emissions resulting from this.
Policies
Our Environmental Policy covers our approach to climate change. It in-
cludes our commitment to reduce our greenhouse gas (GHG) emissions
in line with the scientific consensus on the urgency of addressing cli-
mate change and the degradation of nature, manifested in our science-
based targets for 2030 and commitment to be net-zero no later than
2050.
For our Scope 1 and 2 emissions, where electricity consumption consti-
tutes a major part of our footprint, we prioritize sourcing renewable en-
ergy through instruments that ensure local generation and newly or
not yet commissioned projects (e.g., through a power purchase
agreement). The policy also states that opportunities to improve en-
ergy efficiency, such as replacement of machinery and equipment, pro-
cess optimization and heating, ventilation, and air conditioning (HVAC)
system setting adjustment are identified, evaluated and implemented
on an ongoing basis.
As the vast majority of our emissions are in our value chain (Scope 3),
the policy also includes our expectations of suppliers, also captured in
our Supplier Code of Conduct, to provide accurate carbon data to ena-
ble us to take a data-driven approach to our decarbonization strategy.
The policy also sets out significant decarbonization levers and the key
criteria we employ in prioritizing decarbonization initiatives: impact and
GN’s degree of influence. Finally, the policy states that we do not con-
sider carbon offsetting as an alternative to carbon reduction, and that
we will only engage in carbon removal that is independently certified,
and that we will not claim any carbon avoidance claims related to our
products as part of meeting our climate targets. This policy is approved
by our Board of Directors, and our Executive Management is accounta-
ble for implementation.
Climate change strategy
Although climate is a material topic to GN in several ways, for our cli-
mate strategy it is relevant to state that - as reflected in the disclosure
related to the EU Taxonomy (see pages 63-66) - our core economic ac-
tivity (CE 1.2) is not eligible to be considered sustainable from the per-
spective of climate-related objectives. In other words, GN's core activ-
ity is not such that it can potentially contribute to resolving or directly
facilitating climate-related impacts on a significant scale. While some
of our secondary economic activities are eligible under the climate
change mitigation objective, these are not material to our main busi-
ness model, and we have therefore not invested significant CAPEX or
OPEX related to such initiatives. Moreover, our climate reduction initia-
tives as described on these pages, are anchored within our existing
business model and financial planning. This is further supported by the
fact that we do not currently have material climate-related financial
risks (see page 29), and the fact that GN is not excluded from the Paris-
aligned benchmarks.
For these reasons, we also do not expect alignment of our economic
activities with the delegated act on climate objectives to change signifi-
cantly in the future. However, a small increase in CAPEX and OPEX
alignment may be expected in eligible economic activities such as con-
struction of new buildings and production facilities (CCM/CCA 7.1),
building renovation measures (CCM/CCA 7.2), energy efficiency initia-
tives at our facilities (CCM/CCA 7.3), installation of onsite renewable
energy capacity (CCM/CCA 7.6) and electrification of our car fleet
(CCM/CCA 7.4) which are actions we will take to ensure we meet our
near- and long-term climate targets.
Scope 3 emissions (tCO2eq)
Climate change
2021 2024 2030 (Target) 2050 (Target)
349,006
257,107 261,755
34,901
47.2%
14.5
%
8.9%
25.9%
52.6%
15.5%
16.3%
9%
6.6%
3.5%
Purchased goods and services
Upstream transportation and distribution
Use of sold products
Other activities
Business travel and commuting
2024 emissions are below our 2030 target value, but this does not impact our decarbonization efforts,
as there are many factors influencing future emissions, including expected organic growth.
See page 69 for details.
GN Store Nord
Annual Report 2024
Content
68/193
Scope 1 and 2 emissions (tCO2eq)
Targets
GN has set Board-approved science-based GHG emission reduction tar-
gets to manage our climate-related impact and risks by decarbonizing
in line with the scientific consensus on the urgency of addressing cli-
mate change and the degradation of nature. We are committed to re-
duce absolute GHG emissions (metric tons CO2eq) in Scope 1 and 2 by
80% and in Scope 3 by 25% by 2030 from a 2021 baseline. GN is also
committed to reaching net-zero GHG emissions by 2050 at the latest,
meaning 90% reduction with neutralization of unabated emissions to
reach net zero.
These targets cover all GHGs stipulated in the GHG Protocol and all ac-
tivities in GN’s own operations and value chain globally. Our near-term
targets have been set using the Science Based Targets initiative’s (SBTi)
Criteria v5.0 with the absolute contraction approach and the cross-sec-
tor pathway, which is based on the P1 scenario in the IPCC Special Re-
port on Global Warming of 1.5°C. It has been assumed that GN’s core
business activities will not change by 2030. We have aligned our net-
zero target to the SBTi’s cross-sector absolute reduction method for
long-term targets.
Besides the scientific basis, the perspective of customers and several
users of sustainability statements (e.g., existing investors, lenders, and
other financial institutions) also influenced our decision to set emission
reduction targets with SBTi.
Through our climate targets, we demonstrate our commitment to en-
sure our business is compatible with the transition to a net-zero econ-
omy and with the limiting of global warming to 1.5°C in line with the
Paris Agreement. Our 2030 reduction targets are the first milestone to-
wards achieving net-zero emissions by 2050, and we assess that we can
reach this milestone without adjusting our business model, as the re-
quired reductions can be achieved through a number of decarboniza-
tion levers without having to adjust the fundamentals of how our busi-
ness operates. We are planning and implementing several initiatives us-
ing such levers (see the Actions in this chapter). To ensure we will uti-
lize the levers to the extent required to meet these targets, we will
integrate our transition plan into our company strategy, as well as sup-
porting divisional and functional strategies, in 2025.
The International Energy Agency’s Net-Zero Emissions scenario (IEA
NZE) was used to identify likely contextual decarbonization when we
identified the decarbonization levers we can act on to reach our climate
targets. For example, given that our products consume electricity, the
expected decarbonization of the power grids in our major markets was
relevant to understand the trajectory for our Scope 3 category 11 emis-
sions, irrespective of any potential improvements to the energy effi-
ciency of our products.
An estimated 41,792 tCO2e are locked-in emissions from the use of GN
products sold in 2024, which currently makes up 16% of our total
Scope 3 emissions (see page 75). These use phase emissions could still
be reduced through firmware updates in the market, but it remains dif-
ficult to quantify potential emissions reductions from such initiatives.
As these emissions are a result of electricity consumption, we expect
significant reduction to take place as a result of the global shift to-
wards renewable energy as part of the transition to a net-zero econ-
omy outside GN’s direct control. Given the general duration of use of
our products, we don't expect these locked-in emissions to prevent us
from reaching net-zero in 2050, regardless of the pace of the transition
to renewable energy.
Target
Scopes
Base year
Baseline value
Target year
Target value
Reduction %
Current value
Progress to target %
Target reference value*
Methodology
Near-term target 1
Scope 1 (23%) scope 2 market-based (77%)
2021
9,831
2030
1,966
80%
4,183
72
5,702
Science-based target, approved by SBTi
Near-term target 2
Scope 3
2021
349,006
2030
261,755
25%
257,107
105
174,503
Science-based target, approved by SBTi
Long-term target
Scopes 1 (<1%), 2 (2%) and 3 (98%)
2021
358,837
2050
35,884
90%
261,290
30
35,884
Science-based target, not approved by SBTi
*Cross-sector (ACA) reductions pathway based on the year 2020 as the reference year from Pathways to Net-zero SBTi Technical Summary (Version 1.0, October 2021)
9,831
4,183
1,966
520
2021 2024 2030 (Target) 2050 (Net Zero Target)
GN Store Nord
Annual Report 2024
Content
69/193
Current performance against our targets and outlook towards 2030
and 2050
The carbon emissions reported in this report show that we are on track
to meet our 80% 2030 reduction target for Scope 1 and 2 emissions,
having reduced our emissions by 58% already versus our 2021 baseline.
For carbon emissions in Scope 3, in 2024 we reached our reduction tar-
get of 25% by 2030, having reduced emissions by 26% versus our base-
line. Our current emissions demonstrate that our target is achievable
but, as there are many factors influencing future emissions, this is no
guarantee we will continue to achieve this target in 2030 and the years
in between.
Our emissions are largely driven by production volumes, especially in
the Enterprise and Gaming & Consumer divisions, and organic growth is
therefore likely to lead to higher emissions. The extent to which or-
ganic growth will lead to changes in our carbon emissions depends on
the EBITA margin (which we expect to increase), decarbonization initia-
tives we implement, and decarbonization taking place in our value
chain not related to our initiatives, such as the advancement of low-
carbon materials and decarbonization of the energy and transport sec-
tors. As described in the GN investment case on page 17, we expect or-
ganic growth of 5-8% annually until 2028. Ensuring we meet our tar-
gets on a continuous basis therefore will likely require decoupling or-
ganic growth from increased emissions by decreasing the carbon inten-
sity of our activities.
Other potential impacts on our carbon emissions might include a fur-
ther increase in climate-related demands from customers and business
partners, as well as an increase in climate-related legislation, both of
which could strengthen the business case for further decarbonization
initiatives. While we do not expect major changes to the types of prod-
ucts in our portfolio until at least 2028, the mix of products and ser-
vices we offer beyond 2028 could also impact carbon emissions.
Achieving our target to be net zero in 2050 will likely require further
adjustments to our strategy and potentially our business model, includ-
ing the use of new technologies particularly related to the materials we
use in our products. As our strategy period does not extend beyond
2030 and there are many uncertainties around the decarbonization
pathways of the industries we depend on in our value chain in the pe-
riod 2030-2050, we cannot yet assess the nature and extent of the re-
quired adjustments. We do believe reaching our 2050 net-zero target is
achievable, as there is no indication, based on the IEA 2024 World En-
ergy Outlook report, that decarbonization trends in the power and
transport sectors will prevent us from reaching this.
Target baseline
GN disclosed GHG emissions in Scopes 1, 2 and 3, covering all business
activities, for the first time in 2021. Data accuracy for that reporting
year is sufficient for reliable representation of GN’s GHG emissions. To
improve the accuracy and comparability of our carbon accounting, we
have updated our methodology, most significantly changes to the
emission factors applied. The 2021 baseline has been recalculated so
there is no effect on our targets (see the Restatements section on page
42).
Actions
To meet our climate targets and meet our policy objectives, we have
identified six decarbonization levers. We have implemented several
emission reductions initiatives within these levers, and they also form
the framework for future decarbonization initiatives. Data on expected
reductions from planned actions is not yet available.
To meet our Scope 1 and 2 target of 80% reduction in emissions by
2030, we focus on:
Renewable energy
The share of renewable energy consumed has increased to 39% from a
3% baseline in 2021, primarily through the procurement of Renewable
Energy Certificates (RECs). The RECs source solar power for our head-
quarters and production facility in Denmark, our global manufacturing
centers in China and Malaysia, and our regional operations center in the
United States. In 2025, we will develop a long-term renewable energy
plan for all sites in operational control with more than 50 employees.
This will include assessing the potential for onsite generation at our
major production sites.
Energy efficiency
Based on the recommendations of the energy audit conducted in 2023,
several energy efficiency initiatives have been implemented at our
global production facility in Malaysia, including modifications to cool-
ing systems and lighting, as well as replacement of process equipment.
As a result, energy consumption per unit production has decreased by
37% since 2023, with an absolute reduction in energy consumption and
related emissions of 8% and 6%, respectively.
In 2025, we plan to carry out a follow-up energy audit at our facility in
Malaysia in the wake of the initiatives we have implemented in 2024
based on the guidance from the existing energy audit. Beyond 2025, we
also plan to conduct an energy audit at our production facility in Xia-
men, China, and to implement a major system modification at our facil-
ity in Malaysia, which is expected to further reduce energy consump-
tion at the site.
Fleet electrification
We update our company car policies on an ongoing basis to encourage
transition towards electric vehicles.
GN Store Nord
Annual Report 2024
Content
70/193
To meet our Scope 3 target of 25% reduction in emissions by 2030, we
prioritize:
Product and packaging design
We have increased the use of lower carbon materials in new product
development, particularly in the Enterprise division. From having used
less than 1% recycled or renewable plastic in our products in 2021, we
have increased the proportion of recycled or renewable plastics and
synthetic fibers out of total weight of plastic and synthetic fibers to
11.4% across our product portfolio in 2024. Four new products with re-
cycled or renewable plastic were launched in 2024, with more products
containing recycled or renewable plastic to be launched in 2025.
To reduce the use of carbon-intensive materials across our product
portfolio without compromising on the quality of our products, we con-
tinuously test recycled and bio-based alternatives for their suitability
for use in our products.
Decarbonization of transport and logistics
Reducing air freight is a significant decarbonization lever for GN. In
2024, we reduced the share of air freight (by tonkm) from the global to
regional distribution hubs in our Enterprise division from 94% in 2021
to 22%, which was the main driver for the absolute reduction of 50,313
tCO2eq in Scope 3 category 4 (14% of total Scope 3 emissions in 2021).
We will continue switching to ocean and rail freight wherever possible.
To reduce emissions from road freight, we purchased renewable diesel
for use in trucking on specific routes for our hearing products in Eu-
rope.
Renewable energy in the supply chain
To reduce emissions from outsourced manufacturing we track our sup-
pliers’ share of renewable energy consumption and will engage them to
increase where necessary in support of our long-term targets.
GN Store Nord
Annual Report 2024
GN Store Nord
Annual Report 2024
Content
71/193
Enabling actions
We have taken several key enabling actions that improve data quality
or establish new business processes, which are necessary for realizing
our transition plan.
In 2024, we conducted 15 new product Life Cycle Assessments (LCAs)
and updated seven existing LCAs. We have improved our LCA method-
ology to use more supplier-specific data and to better align with our
peers to facilitate comparison within our industries. Next year, we plan
to expand LCA coverage of our product portfolio and continue our sup-
ply chain engagement program to increase the share of primary data
used.
Further details of the above actions can be found in the table to the
right.
Actions table
Key emission
reduction
initiative
Scope
Timeframe
Emis-
sions
scope
Achieved emissions reduction
(tCO2eq) in 2024
Expected outcomes/ emissions re-
duction (tCO2eq)
Associated
Target?
EU Taxonomy
economic
activity
Renewable
energy
Own operations
-
Hearing divi-
sion production
facilities and
key offices.
Unbundled RECs were pur-
chased in 2024 in China and the
US to cover consumption in
2024.
Scope 2
(market
-
based)
An absolute reduction of 2,131
tCO2eq
from 2021 was achieved,
of which 93% was through the
purchase of RECs, with the re-
mainder coming from a reduction
in consumption at these sites.
We plan to continue sourcing renew-
able energy for our HQ and our key
production sites. We expect to
source renewable energy for addi-
tional sites in 2025, further reducing
market-based Scope 2 emissions.
Scope 1 and 2 tar-
get
N/A
Energy effi-
ciency
Own operations
(Global manu-
facturing facil-
ity, Malaysia)
Recommended initiatives from
the 2023 energy audit were im-
plemented in 2024.
Scope 2
(location
-
based)
Energy consumption decreased
by 8% from 2023, despite in-
creased production output. This
achieved an emissions reduction
of 141 tCOeq (6%).
We expect to save approximately
140 tCO2eq in location
-based Scope
2 emissions per year from the
imple-
mented energy efficiency initiatives.
Local target to re-
duce annual
power consump-
tion by 3% in
2024 (from 2023).
CCM 7.3
Fleet electrifi-
cation
Own operations
(Global)
We are rolling out new com-
pany car policies on an ongoing
basis for new lease contracts.
Scope 1
Transitioning to electric cars has
achieved a reduction of 25
tCO2eq, compared with the sce-
nario where new leases in 2024
were petrol cars.
Reducing the number of fossil fuel
cars in our fleet will lead to an in-
creasing annual reduction of our
S
cope 1 emissions, the majority of
which come from car fuels.
Scope 1 and 2 tar-
get
CCM 6.5
Supply
-chain
decarboniza-
tion
Value chain (En-
terprise in-
bound logistics)
Minimizing air freight in our in-
bound logistics (by weight) has
been an
ongoing initiative since
2021. We will continue to do
this and have dedicated short
-
term bonus objectives to sup-
port this initiative.
Scope 3
The absolute emissions reduction
from the 2021 baseline is esti-
mated to be 37,909 tCO2eq.
We expect further emission reduc-
tions from this action in future, but
we are not able to quantify these, as
freight volumes fluctuate.
Scope 3 and tar-
get
N/A
Supply
-chain
decarboniza-
tion
Value chain
(Hearing divi-
sion outbound
road freight in
EMEA)
Carbon insetting through pur-
chase of HVO fuels has been
implemented from July 2024
onwards.
Scope 3
Through the purchase of HVO
fuels, we have reduced transpor-
tation emissions by 2.07 tCO2eq
in 2024.
With the continued purchase of
HVO fuels at the same rate we ex-
pect to reduce
Scope 3 Category 4
emissions by around 4.1 tCO2eq an-
nually.
Scope 3 target
N/A
Product de-
sign: low
-car-
bon materials
Value chain
(Products in En-
terprise and
Gaming
& Con-
sumer divisions)
The ongoing inclusion of sus-
tainable design requirements in
our product development pro-
cess, including use of recycled
materials, has led to emission
reductions from new product
launches and product updates.
Scope 3
31 tCO2eq reduction was
achieved for Enterprise products
released in 2024 by replacing 6%
of the virgin fossil plastic
(PC/ABS) weight with recycled or
renewable alternatives.
We expect that the work we have
done to test and incorporate these
materials in our new product dev
el-
o
pment will lead to increasing emis-
sions reductions in 2025 and beyond.
Scope 3 target,
Resource inflows
target
N/A
GN Store Nord
Annual Report 2024
Content
72/193
Energy consumption and mix
Renewable energy
To meet our Scope 1 and 2 emission reduction target, we are working
on increasing the share of renewable energy consumption at our sites.
In 2024, 38.5% of our energy consumption came from renewable
sources (up from 2.9% in 2021), including purchase of 4,886 MWh of
bundled RECs (4,500 MWh from a power purchase agreement in Den-
mark, the remainder coming from green tariffs) and 7,454 MWh of un-
bundled RECs in Malaysia, China and the US, where we have hearing aid
production facilities. All purchased RECs came from solar or wind
power generation.
Renewable and non-renewable energy sources
Accounting policies
Energy consumption and mix
Energy purchased directly from the vendor is included. Where actual en-
ergy consumption from invoices is unavailable, consumption is estimated
based on the relevant historical period. For electricity and heat, supplier-
specific energy mix was used where available. Otherwise, national grid mix
was assumed.
High climate impact sector: GN’s Hearing division falls under NACE Code
C26.6: Manufacture of irradiation, electromedical, and electrotherapeutic
equipment.
Unit
2024
Total energy consumption from activities in high climate impact sec-
tors
MWh
18,072
Net revenue from activities in high climate impact sectors
DKKm
7,104
Energy intensity MWh/ DKK million
2.54
Bundled RECs
Renewable energy*
Unbundled RECs
Non-renewable energy
Fuels
Residual mix electricity
District heating
39%
61%
15%
23%
43%
10%
9%
* Excluding renewable energy sources in the grid mix
MWh
2024
Fuel consumption from coal and coal products
-
Fuel consumption from crude oil and petroleum products
11,613
Fuel consumption from natural gas
2,064
Fuel consumption from other fossil sources
-
Consumption of purchased or acquired electricity, heat, steam, and cooling from fossil sources
5,220
Total fossil energy consumption
18,897
Share of fossil sources in total energy consumption
59%
Consumption from nuclear sources
366
Share of consumption from nuclear sources in total energy consumption
1%
Fuel consumption for renewable sources, including biomass (also comprising industrial and municipal waste of biologic origin, biogas, renewable hydrogen, etc.)
-
Consumption of purchased or acquired electricity, heat, steam, and cooling from renewable sources
12,754
The consumption of self-generated non-fuel renewable energy
-
Total renewable energy consumption
12,754
Share of renewable sources in total energy consumption*
40%
Total energy consumption
32,017
*Including renewable sources in the grid mix
GN Store Nord
Annual Report 2024
Content
73/193
Greenhouse gas emissions
Scopes 1 and 2
GHG emissions in Scopes 1 and 2 (market-based) emissions have de-
creased by 58% from the 2021 baseline, taking us 72% of the way to-
wards our target of 80% reduction by 2030. The reduction is primarily
driven by the increased share of renewable energy at our sites.
For Scope 1, stationary emissions have decreased 15% from the 2021
baseline, primarily because of a reduced scope of activities at our UK
site. Fugitive emissions have decreased by 44% from the 2021 baseline,
largely caused by lower cooling consumption in Denmark. Mobile emis-
sions have increased by 20% since 2021 from an increase in company
car use after the Covid-19 pandemic.
Market-based Scope 2 emissions have decreased by 82% from the 2021
baseline, predominantly caused by an increase in the share of renewa-
ble power share at our sites from 5% in 2021 to 60% in 2024. Location-
based Scope 2 emissions have decreased by 8% since 2021, primarily
because of lower grid emission factors.
Scope 3
Total Scope 3 emissions have decreased by 26% from the 2021 base-
line, taking us beyond reaching our Scope 3 target for 2030 to reduce
by 25%. The largest decrease (of 56%) occurred in category 4 (up-
stream transportation and distribution), because of an increase in the
share of ocean and rail freight from 6% to 78% for the transportation
of Enterprise products to regional distribution centers.
In category 1 (purchased goods and services), which has decreased by
18% since 2021, emissions from direct procurement decreased by 16%
because of lower demand for Enterprise products. Indirect
procurement emissions decreased by 23% because of lower spending,
particularly on services.
Emissions in category 2 (capital goods) have decreased by 26% because
of large reductions in PPE additions for factory and office buildings and
for operating assets and equipment.
In category 6 (business travel), emissions have increased by 265% from
the 2021 baseline, because of unusually low levels of business travel in
2021 due to the Covid-19 pandemic. As business travel does not repre-
sent a significant share of total emissions, this does not disqualify 2021
as a suitable baseline for our targets.
Other significant decreases have occurred in emissions in categories 11
(use of sold products) and 12 (end of life of sold products): 17% and
30% respectively, because of lower sales of products with relatively
high energy consumption, particularly in the Enterprise division.
Greenhouse gas intensity
GHG emission intensity per unit revenue (market-based) has also de-
creased by 25% since 2021, which is largely a result of the growth in
the share of GN’s revenue from the Hearing division, which is less car-
bon intensive.
Restatements
GHG emissions in 2021 have been restated across all scopes because of
divestments, improvements in data quality, methodological changes
and updates to emission factors (see table to the right). Restatements
are compared to 2023, which included SteelSeries emissions.
SteelSeries emissions from 2021, before the acquisition, were therefore
already captured in the data.
The baseline for our Scope 1 and 2 emission reduction target has been
restated from 10,507 tCO2eq to 9,832 tCO2eq, a decrease of 6.4%,
which mainly arose from the divestment of Dansk HøreCenter, while
our Scope 3 target baseline has been restated to 349,006 tCO2eq.
New data has improved data quality and assumptions behind Scope 3
accounting. One of the most significant improvements has been made
in categories 1 and 11, because of increased LCA coverage of our prod-
uct portfolio. New LCA data has improved modelling accuracy in cate-
gory 12. Base year emissions in these categories have been restated.
Excluding indirect emissions (radiative forcing from emissions at high
altitude) from air transport, which were previously included for air
freight and air travel, has enabled us to use supplier-specific data and
better align with the widely adopted GLEC framework. This has im-
proved data accuracy and comparability. Base year emissions in Scope
3 category 4 have decreased by 61,740 tCO2eq, and a small decrease
has occurred in category 6. Other methodological and boundary up-
dates have led to changes in the baseline. See the table below for de-
tails of all GHG emission restatements.
GHG Emissions scope
Previous
baseline
(tCO2eq)
Restated
baseline
(tCO2eq)
% change
Scope 1
2,411
2,447
1.5
Scope 2 (location-based)
6,353
6,264
-1.4
Scope 2 (market-based)
8,096
7,384
-8.8
Scope 3
425,547
349,006
-18.0
1 Purchased goods and services
144,020
164,916
14.5
2 Capital goods
17,992
17,131
-4.8
3 Fuel and energy-related activities
1,920
859
-55.3
4 Upstream transportation and distribution
151,985
90,245
-40.6
5 Waste generated in operations
112
93
-17.0
6 Business travel
2,650
2,630
-0.8
7 Employee commuting
7,122
9,617
35.0
8 Upstream leased assets
1,631
1,870
14.7
9 Downstream transportation and distribution
16,972
8,953
-47.2
11 Use of sold products
80,349
50,495
-37.2
12 End-of-life treatment of sold products
794
2,197
176.7
GN Store Nord
Annual Report 2024
Content
74/193
Accounting policies
Scopes 1 and 2
Direct emissions (Scope 1) come from the combustion of purchased fuels
onsite for heat and in vehicles owned or leased by the company, as well as
fugitive emissions, which arise from GNs use of refrigerant gases in pro-
duction facilities.
Indirect emissions (Scope 2) are from purchased electricity and district
heating for production sites and offices and electric or hybrid vehicles that
are owned or leased by the company.
Only fuel, electricity, and heat that is purchased directly from the vendor
by GN is accounted for in Scopes 1 and 2. Natural gas, electricity, and dis-
trict heating consumption is reported based on actual consumption from
invoices, where possible.
Emissions from vehicles is calculated using the fuel-based method. Fuel or
electricity consumption from vehicles is obtained from either invoices or
system-generated reports from vendors, including leasing companies and
fuel card vendors. Where consumption data is unavailable, emissions from
vehicles are accounted for using the distance-based method.
Where actual data is not available for the reporting period, consumption is
estimated based on the relevant historical period.
The quantity of energy consumed is multiplied by the relevant emission
factor as part of the consolidation process in our environmental manage-
ment system. The emission factors are determined from internationally
recognized sources: DEFRA factors for emissions from electricity con-
sumed in the UK, heat, fuel, and transport, US EPA factors for electricity
consumed in the US, and IEA factors for all other electricity consumption.
GHG emission attributes (from RECs), supplier-specific and residual mix
factors are used to calculate market-based Scope 2 emissions. Otherwise,
location-based factors are used. Emission factors applied to Scope 2 emis-
sions do not separate the percentage of biomass or biogenic CO
2
.
Accounting policies
Scope 3
Reporting of Scope 3 GHG emissions is based on the GHG Protocol guid-
ance. Categories 10 (Processing of sold products), 13 (Downstream leased
assets) and 14 (Franchises) are not relevant to GN and are not reported.
Category 15 (Investments) is not deemed material because most invest-
ments relate to retail activities in the Hearing division, which are covered in
Category 9 (Downstream transportation and distribution).
Actual data is used where available. Otherwise, industry averaged data or
estimates are used. Where activity data quality is insufficient, spend data is
used as a proxy. All transport-related emissions are calculated on a Well-
to-Wheel basis.
Category 1 Purchased goods and services
For indirect procurement, emissions from goods and services purchased by
GN are calculated using categorized spend data. Cradle-to-gate LCAs
across all divisions are used to calculate emissions from direct procure-
ment (purchasing of components, semi-finished and finished goods).
Category 2 Capital goods
Emissions from property, plant, and equipment (PPE), calculated using cat-
egorized spend data.
Category 3 Fuel and energy-related activities
Upstream emissions from energy consumption at sites and for fleet vehi-
cles where GN has operational control are calculated using actual energy
consumption data, where available. Otherwise, emissions have been calcu-
lated from estimated energy consumption.
Category 4 Upstream transportation and distribution
Emissions from upstream transportation are calculated using supplier-spe-
cific reported emissions or from distance and chargeable weight data.
Where chargeable weight was not available for 2021, it has been estimated
from gross weight, based on professional judgement of the expected ratio
between the two.
Accounting policies
Where needed, distances are extracted from EcoTransIT using coordinates,
port codes or city location.
Scope 3 category 4 includes some emissions from outbound freighting of
GN goods that we do not pay for, as these shipments could not be distin-
guished from shipments in the same transport leg that GN pays for.
Category 5 Waste generated in operations
Collection and treatment emissions associated with waste generated by
GN offices and production sites. Emissions are calculated using data from
waste management providers serving four of our five major production
sites and headquarters. For remaining sites, estimates are made based on
production volumes (production sites) and employee numbers (office and
retail sites).
Category 6 Business travel
Emissions from air travel, train travel and hotel stay, calculated using ticket
data gathered from travel partners, uplifted using spend data to include
travel not booked through GNs travel partners. Emissions from fuel pur-
chased by employees for road travel are accounted for in category 1.
Category 7 Employee commuting
Emissions from GN employeescommuting is based on an employee survey
conducted in the reporting year, scaled for country-level changes in em-
ployee numbers.
Category 8 Upstream leased assets
Energy use at sites not included in Scopes 1 and 2. Emissions are calculated
with a market-based approach using actual data obtained from building
management providers and, where necessary, estimates based on floor-
space and actual data from a site with similar geography and activities.
GN Store Nord
Annual Report 2024
Content
75/193
Accounting policies
Category 9 Downstream transportation and distribution
Emissions associated with the warehousing or retail of GN products after
they are sold, where these activities and services are not owned or pur-
chased by GN.
Emissions from retail and warehousing are estimated using energy inten-
sity per unit floorspace for retail and non-refrigerated warehouse buildings
in the US (CBECS) and allocated supplier-specific emissions from upstream
warehousing, together with an estimation of the total floorspace occupa-
tion of all GN products sold in the year.
Category 11 Use of sold products
Emissions from the power consumption of all GN products, calculated us-
ing power consumption measurements from product LCA samples, esti-
mated average use cases and product lifetimes for main product catego-
ries. For Gaming products, market data was used to define the use cases.
Category 12 – End-of-life treatment of sold products
Collection and waste treatment of GN products and packaging, calculated
using averaged products and packaging weights by grouped market loca-
tions.
Categories 1 (direct procurement in Enterprise, Gaming & Consumer), 3, 4,
7 and 11 are calculated from 12 months of data, while categories 1 (indi-
rect and direct procurement in Hearing) 4, 5, 6, 8, 9 and 12 are calculated
from 10 months of data. Category 2 has been calculated for 9 months of
data, but includes a significant lease expense occurring in Q4.
Primary data, meaning energy or emissions (intensity) data, from our sup-
pliers was used in categories 1, 3, 4, 7 and 8, which amounted to an esti-
mated 14% of our total Scope 3 emissions. In category 1, we collected
Scope 1 and 2 emission intensities per unit revenue data from key tier 1
suppliers. In category 4, we collected allocated emissions data for the re-
gional distribution hubs. Category 7 included primary data collected from a
sample of employees. In categories 3 and 8, data was obtained on energy
use, not supplier-specific upstream emission factors for the production and
distribution of the energy sources.
GHG Emissions (tCO2eq)
Calculation method
Emission Factors
2021
(Baseline)
2024
Scope 1 GHG emissions
Gross Scope 1 GHG emissions
DEFRA
2,447
2,748
Percentage Scope 1 GHG emissions from regulated emissions trading scheme (%)
-
-
Scope 2 GHG emissions
Gross location-based Scope 2 GHG emissions
IEA, EPA, DEFRA
6,264
5,748
Gross market-based Scope 2 GHG emissions
Energy attribute-specific,
Supplier specific and re-
sidual mixes
7,384
1,435
Scope 1 & 2 GHG emissions (market-based)
9,831
4,183
Scope 3 GHG emissions
349,006
257,107
1 Purchased goods and services
Spend-based and LCAs
Ecoinvent, Supplier spe-
cific, DEFRA
164,916
135,345
2 Capital goods
Average spend-based
DEFRA
17,131
12,632
3 Fuel and energy-related activities
Average-data method
DEFRA
859
1,100
4 Upstream transportation and distribution
Distance-based and aver-
age-data
DEFRA, Supplier specific
90,245
39,932
5 Waste generated in operations
Waste-type-specific
DEFRA
93
230
6 Business travel
Distance and spend-
based
DEFRA
2,630
9,605
7 Employee commuting
Distance-based
DEFRA
9,617
7,258
8 Upstream leased assets
Asset-specific
IEA, EPA, DEFRA
1,870
1,922
9 Downstream transportation and distribution
Distance-based and aver-
age data
DEFRA
8,953
5,749
11 Use of sold products
Direct use-phase emis-
sions (electricity)
IEA, EPA, DEFRA
50,495
41,792
12 End-of-life treatment of sold products
Waste-type-specific
DEFRA
2,197
1,542
Total GHG emissions (location-based)
357,717
265,603
Total GHG emissions (market-based)
358,837
261,290
Biogenic CO2 emissions in Scope 1
DEFRA
0.10
0.13
Biogenic emissions in the value chain
Ecoinvent, DEFRA
-4,956
-4,780
GHG emissions intensity (tCO2eq/ DKK million)
Total GHG emissions (location-based) per net revenue
19.4
14.8
Total GHG emissions (market-based) per net revenue
19.4
14.5
GN Store Nord
Annual Report 2024
Content
76/193
Accounting policies
GHG removals
The metrics represent the carbon removal of 7 climate change mitigation
projects from five countries, including the applicable offset method, certifi-
cation standard and the relevant time period. All metrics, except from one
project (Running Tide), have been externally verified by both the certifying
party of the relevant carbon credit(s) and Klimate.co, ensuring the validity
and accuracy of the carbon removal.
Greenhouse gas removals
Throughout 2024, GN has enabled GHG removals from seven climate
change mitigation projects outside our value chain. These have been fi-
nanced through the purchase of carbon credits amounting to the re-
moval of 263 metric tons CO2eq.
GN is committed to reaching net-zero emissions by 2050 at the latest,
which will require us to neutralize any unabated emissions by the same
year. For the scope, methodology, and frameworks applied in setting
this target, please refer to E1-4 (Climate change mitigation targets).
We plan to expand upon our current carbon removal portfolio and neu-
tralize residual emissions through removal projects occurring outside
our own operations and value chain. We monitor the development of
the carbon removal market to assess opportunities to maximize the
safety and reliability of our carbon credits.
GN only partners with reputable suppliers and business partners, ensur-
ing that all projects have undergone thorough due diligence assess-
ments to certify quality and integrity. Projects are assessed based on
indicators relating to climate impact, co-benefits, integrity, and the
outlook of each project to validate the safety and reliability of the car-
bon storage. All projects, except one, are certified under a recognized
quality standard. No projects have been retired during 2024.
All GHG removals are from technological sinks and fall under category
5 in the Oxford Offsetting Principles. This means the carbon removal
involves extracting CO2 from the atmosphere and storing it in the geo-
sphere, such as through direct air capture with geological storage
(DACCS) or converting atmospheric carbon into rock through reminer-
alization.
Credits by offset method
Removal or reduction
Oxford
category
Offset method
Biogenic or
Technological
tCO2eq
Removal project
5
Aquatic Biomass
Sinking
Technological
7
Removal project
5
Artisanal Biochar
Technological
196
Removal project
5
Bio-oil
Technological
8
Removal project
5
Industrial Biochar
Technological
53
Grand totals
263
Share of each recognized quality standard
Credits by certification standard
tCO2eq
Percentage
Artisanal C-sink standard
196
74%
EBC C - Sink
39
15%
Puro.earth
13
5%
Isometric
8
3%
No certification
7
3%
Grand totals
263
100%
Share of projects issued in the EU and non-EU countries
Project country
Project country
Project
tCO2eq
Percentage
Non-EU project
Kenya
Bio-Logical
13
5%
Non-EU project
India
Carboneers - Od-
isha & Assam
22
8%
Non-EU project
India
Varaha - Banni Bi-
ochar
174
66%
Non-EU project
Totals for India
196
74%
Non-EU project
United States
Charm Industrial -
2027 Vintage
4
2%
Non-EU project
United States
Charm Industrial -
2028 Vintage
3
1%
Non-EU project
Totals for
United States
8
3%
Non-EU project
Iceland
Running Tide
7
3%
Totals for Non-EU project
224
85%
EU project
Germany
Carbuna
39
15%
Totals for EU project
39
15%
Grand totals
263
100%
Date and amount of carbon credits cancelled and expected to be
cancelled in the future
Year planned to retire
Project name
tCO2eq
2025
Bio-Logical
13
2025
Carboneers - Odisha &
Assam
22
2025
Carbuna
39
2025
Varaha - Banni Biochar
174
Totals for 2025
248
2027
Charm Industrial - 2027
Vintage
4
Totals for 2027
4
2028
Charm Industrial - 2028
Vintage
3
Totals for 2028
3
Grand totals
256
GN Store Nord
Annual Report 2024
Content
77/193
IROs
We have identified two negative impacts related to pollution (see page
52). Firstly, an actual negative impact because we utilize substances of
concern and very high concern during the production processes within
our own operations, which can adversely affect human health and eco-
systems. The same IRO also addresses our upstream value chain, spe-
cifically in terms of the negative impact of component production and
the resulting substances of concern and very high concern that may be
embedded in our products.
The second negative impact relates to the release of harmful sub-
stances during the extraction of raw materials manufacturing pro-
cesses and transportation in our upstream value chain. These sub-
stances can pollute water, soil and ultimately enter the food chain.
Policies
GN’s Environmental Policy addresses our pollution-related negative im-
pact in terms of substances used during both production in our own op-
erations and outsourced manufacturing. Our policy commitments in-
clude compliance with all pollution-related legislation related to the
use of substances of concern and very high concern, such as REACH
and RoHS, and the substitution of substances with less harmful alter-
natives that can fulfil the same purpose, even when not legally re-
quired. This policy is supported by internal procedures on controlling
and limiting the impact of incidents and emergency situations.
Our Supplier Code of Conduct covers supplier requirements in terms of
pollution, specifically addressing our negative impacts relating to our
value chain. Through this, we expect suppliers to comply with all pollu-
tion-related legislation and proactively minimize or eliminate emissions
and discharges of pollution, which can have a potential negative impact
on the pollution of water, soil and food.
The implementation of these policy commitments is managed by sen-
ior management functions in our quality and legal functions. In support
of achieving our policy intentions, we continuously evaluate and test
performance to ensure compliance with legal requirements. Products
that are manufactured in our own operations (hearing aids) are subject
to medical regulatory requirements, which include obligations on ma-
terial use. For products for which manufacturing is outsourced, all sup-
pliers providing products or components to GN are required to com-
plete a declaration of compliance to conform with our policies.
In response to the impact related to water, soil, and food pollution in
our value chain, we audit suppliers on breaches of our Code of Conduct
as part of our wider supplier due diligence processes, where to meet
our ambitions for ongoing full compliance, major violations are subject
to mandatory corrective action.
Actions
To address these potential negative impacts, we strive to continuously
substitute or reduce our use of hazardous substances, in our own oper-
ations and value chain wherever possible. All current and planned ac-
tions are undertaken within the parameters of our existing product de-
velopment programs, financial planning and business model.
Own operations
To support our policy objectives in this area, as well as moving beyond
compliance with our internal policies through our health and safety
processes (see pages 89-90), we phased out the use of dichloro-
methane as a cleaning agent in 2024, replacing it with a more effective
and less harmful alternative.
As another action in 2024, at our manufacturing facility in Xiamen, we
have significantly reduced our consumption of isopropyl alcohol
(estimated annual reduction of 69% in liters consumed in 2024 versus
2023) by installing onsite recycling capability.
In 2025, we aim to work with stakeholders in our R&D, quality and legal
functions to understand additional areas where we can take actions in
substituting substances with less harmful alternatives throughout our
production processes.
Value chain
As part of our policy objectives, a key focus is the continuous evalua-
tion of compliance regarding the use of harmful substances by our sup-
pliers. During 2024, all relevant suppliers have completed a declaration
of compliance to show adherence to our policies in this area. This has
enabled a better view of any high-risk areas in our value chain, as well
as a better understanding of potential negative impacts relating to pol-
lution of water, soil, and food, driven as a result of the use of hazardous
substances.
For products for which we depend on outsourced manufacturing, our
focus is on phasing out halogens, specifically bromine, choline and fluo-
rine. For Jabra products, we set requirements for suppliers and verify
compliance through in-house testing. We expect to phase out bromine
and chlorine in 2025 (where we have set a control limit that these sub-
stances cannot exceed 900 parts per million (ppm) individually or 1,500
ppm when combined) for flame-retardant parts, where phase out of
these halogens in batteries will likely take longer. We have completed
phase out of these substances for all other parts. We expect to phase
out fluorine by 2026 for the same parts (where this substance cannot
exceed 50 ppm).
Our current setup ensures compliance with our control limits but does
not give us precise volumes of substances used in our value chain. With
the aim of being able to report actual volumes in accordance with
phased in data points in ESRS E2 for substance use in the value chain in
Pollution
GN Store Nord
Annual Report 2024
Content
78/193
future, we have commenced an action in 2024, running until 2026 to
change our processes so that we obtain full material declarations from
all suppliers for substances of very high concern.
To support further efforts towards compliance with the Ecodesign for
Sustainable Products Regulation (ESPR) and Digital Product Passport
(DPP), we have assessed the potential of integrating our systems and
automation efforts to capture data on the full product lifecycle. In
2025, we expect to continue developing our capabilities in this area,
such as investigating the use of new technology and applicable tools to
improve data capture relating to substances of concern which are em-
bedded in our products.
Targets
We have no mandatory or voluntary targets for substances of (very
high) concern either in our own operations or value chain. Due to lack
of comprehensive data it has not been feasible to establish realistic and
achievable targets at this time, however we will assess whether a tar-
get can be set once we have developed a baseline of total volumes
used. For our own operations, we will also assess in 2025 whether we
will set targets, where our key consideration will be whether setting
targets will help us achieve our policy objective more effectively than
our current processes based on continuous compliance and improve-
ments. Moreover, we do not have any mandatory or voluntary targets
for air, soil and food pollution in the value chain. Our supplier due dili-
gence processes ensure that we are only working with suppliers that
are compliant with pollution-related regulations as well as our Supplier
Code of Conduct. Furthermore, our audit processes enable us to con-
tinuously monitor and track compliance within this area.
Metrics
We will not report this metric for substances products or components
for which manufacturing is outsourced, as these fall under the phase in
provision given that these substances are added to components or
products in our value chain. As such, our reported metric only includes
substances added to products or components in our own operations,
i.e., as part of manufacturing of hearing aids.
Substances of (very high) concern in production
We include all substances used in the production process within our
own operations, including any applicable substances which leave our
facilities.
Accounting policies
Total amount of substances of concern and substances of very high
concern used in own operations
To report the total volume of substances of (very high) concern for produc-
tion sites, we have collected usage or purchasing data for the substances
that are in scope at our manufacturing sites in China, Malaysia, Denmark,
and Spain. The total quantities used at these sites have been extrapolated
to account for the remainder of our manufacturing sites where we have
similar activities. Total amounts have been grouped by their respective haz-
ard class as well as the level of severity within a given hazard class. All vol-
umes are reported in litres. The metrics and use of substances of (very
high) concern is externally verified at all sites and in accordance with local
environmental legislation.
The hazard of a substance divides health, environmental and physical haz-
ards into separate hazard classes such as reproductive toxicity, skin sensiti-
zation, carcinogenicity etc. The severity of the hazard within each class is
described by the category. Some classes have five categories; other classes
have only one category. Category 1 always represents the most severe haz-
ard within that class. The higher the category number, the lower the sever-
ity of the hazard. Each substance can have more than one hazard class and
several of the substances used will therefore be accounted for in more
than one hazard class. For example, a substance that is skin sensitizing can
also be carcinogenic and will be counted twice (one time in the skin sensiti-
zation hazard and once in the carcinogenicity hazard
).
For detailed information about the hazard classes and its categories
pleaser refer to Regulation (EC) No 1272/2008 (the CLP regulation) or see
guidance on CLP (https://echa.europa.eu/guidance-documents/guidance-
on-clp).
GN Store Nord
Annual Report 2024
Content
79/193
Overview of substances of very high concern
Hazard class
Substance
Amount in litres generated, used
or procured during production
PBT (Article 57d) or vPvB (Article 57e) *
Octamethyl Cyclotetrasiloxane
-
Totals for Toxic for reproduction (Article 57c)
246
Toxic for reproduction (Article 57c) **
Bis(2-hydroxy-3-tert-butyl-5-methylphenyl)methane
-
Toxic for reproduction (Article 57c)
Diphenyl(2,4,6-trimethylbenzoyl)phosphine oxide
246
* Refers to the REACH regulation and covers substances that have Persistent, Bioaccumulative and Toxic properties or substanc
es that have very Persistent and very Bioaccumulative
properties. Very small amounts of substances that has these properties, are u
sed
** Very small amounts of substances are used
Overview of substances of concern
Hazard class
Amount in litres generated, used or procured during production
Amount in litres leaving facilities as products
Hazard - Carciogenity
215
-
Category 1
150
-
Category 2
65
-
Hazard - Chronic hazard to the Aquatic Environment
6,041
79
Category 1
269
-
Category 2
625
-
Category 3
1,418
79
Category 4
3,729
-
Hazard - Germ Cell Mutagenity
3
-
Category 2
3
-
Hazard - Reproductive Toxicity
1,135
-
Category 1
74
-
Category 2
1,061
-
Hazard - Respiratory Sensitisation
3,096
-
Category 1
3,096
-
Hazard - Skin Sensitisation
6,020
-
Category 1
6,020
-
Hazard - Specific Target Organ Toxicity, repeated exposure
2,861
807
Category 1
385
807
Category 2
2,476
-
Hazard - Specific Target Organ Toxicity, single exposure
1,326
-
Category 1
6
-
Category 2
1,320
-
GN Store Nord
Annual Report 2024
Content
80/193
IROs
We have two IROs related to resource use and circular economy re-
flecting the financial risks and environmental impacts of our depend-
ence on a wide range of materials for the manufacturing of our prod-
ucts (see page 52). For resource inflows, we have one actual negative
impact, reflecting our dependence on virgin materials for our products
related to our own operations and value chain, respectively.
For resource outflows, we have one negative actual impact, reflecting
the extent to which our current business model and product design is
not fully aligned with circular economy. Attached to this IRO, we also
have one financial risk, reflecting the potential financial implications of
not transitioning to a more circular business model, as required by leg-
islation or customers.
Aside from mitigating the risk and impacts of relying on finite and
scarce resources, moving towards a more circular business model pro-
vides opportunities to reduce electronic waste and meet increasing de-
mand for circular products and services.
Policies
Our Environmental Policy, covering GN’s approach to all material envi-
ronmental topics across our own operations and value chain, includes a
section on resource inflows, stating that our commitment to reducing
resource inflows by optimizing for efficient resource use in the design
of our product and avoiding unnecessary production waste. Where this
is technically and operationally feasible, we are committed to introduc-
ing recycled or renewable alternatives for materials used in our prod-
ucts. For biological or renewable materials, such as paper and card-
board used in our packaging, we strive to source these materials sus-
tainably to ensure this does not lead to deforestation. The provenance
of the materials we use is pivotal to the impact of our value chain,
which is why we source materials with credible third-party certifica-
tions, such as FSC, ISCC Plus and Global Recycling Standard.
Our Environmental Policy also covers resource outflows, stating that
we strive to minimize generation of waste from our business by includ-
ing circularity principles, such as durability, repairability, recyclability
and ease-of-disassembly, into the design of our products. The policy
also states that in terms of management of products in-market or at
end-of-life, we strive to recover or maintain value through services and
partnerships that support reuse, refurbishment or recycling of products
or components through enabling remanufacturing, refurbishment, re-
pair, out-of-warranty takeback schemes and as-a-service leasing mod-
els.
This policy is approved by our Board of Directors, and Executive Man-
agement is accountable for implementation.
Our policy commitments also include ongoing work to ensure compli-
ance with product recycling legislation, where we finance recycling in-
frastructure according to the EU WEEE directive in EU markets. In the
U.S. states, where some of our products are covered by extended pro-
ducer responsibility legislation, in 2024 we established partnerships to
enable end users to send their products in for recycling.
Actions
In addressing our material IROs related to resource use and circular
economy, we have taken considerable steps both in terms of the sourc-
ing of materials for our products and the end-of-life management to
limit outflows and waste. The actions undertaken in 2024, including
those planned over the coming reporting period(s), are aligned with the
existing parameters of our financial planning and business model.
Resource inflows materials
We aim to achieve at least 50% of materials in our products to be recy-
cled or bio-based, measured as part of the total weight of mechanical
parts, which is supported by a number of our circularity targets (see
Resource use and circular economy
Content
80/193
GN Store Nord
Annual Report 2024
Content
81/193
E5-3 Targets related to resource use and circular economy. In 2024, we
have achieved an overall use of 19.1% across our full product portfolio,
and we are continuously investigating more sustainable materials and
evaluating their potential to ensure we have a catalogue of materials
made from recycled or renewable resources available for product de-
velopment. Our focus has been on plastics, but we have commenced in-
vestigating alternatives to metals and fabrics as well.
Resource inflows packaging
A key action for GN is increasing the share of packaging that is FSC Mix
certified. During 2024, we increased the share of cardboard and paper
packaging that is FSC certified to 71%. New product packaging has also
been designed to increase its recyclability and percentage content of
recycled material.
Moreover, we are also taking actions to increase the share of recycled
and sustainably sourced bio-based material across the full product
portfolio (see E5-3 Targets related to resource use and circular econ-
omy, see pages 81-82). To take further action in this area in 2025, we
have dedicated resources towards product development to include at
least 50% of such materials as a percentage of the total weight of me-
chanical parts, as a requirement in all new programs in Enterprise and
for all non-True Wireless (TWS) headsets and mice in Gaming. In Hear-
ing, we will be taking an action to investigate recycled materials for end
user cases, chargers, and wireless accessories. Moreover, as noted by
our action in 2024 on packaging we will continue the rollout of FSC-
certified packaging across all products to ensure more sustainably
sourced materials are used.
Over the next two years, we are also aiming to take actions related to
testing and introducing recycled metals, while between now and 2030,
we will also investigate the feasibility of implementing more sustaina-
ble materials used in electronic components, such as PCBs, speaker
drivers and batteries, working closely with suppliers and engaging in
partnerships to drive innovation in these areas.
Resource outflows - repairability
An important area for GN is to pursue initiatives relating to circular de-
signs of our products to limit resource outflows. During product devel-
opment process, we engage with internal stakeholders involved in
product development to set requirements for ease of repair, remanu-
facturing and disassembly, striving to optimize our design for circular-
ity without compromising on product quality and durability. While this
is an ongoing process, we have taken considerable steps in 2024 to as-
sess 16 of our products on the internal repairability index (see page 85),
where most of them are considered (highly) repairable accordingly.
While we are working towards ensuring that our products are as repair-
able as possible, another key action is to also extend our repair and re-
manufacturing initiatives. For in-warranty products, our repair center in
Xiamen, China, repairs headsets, speakerphones, and video bars. In
2024, 99% of products returned for repair were repaired.
Returned hearing aids are remanufactured at our site in Malaysia and
returned to the market as replacement devices. In 2024, we achieved a
remanufacturing rate of 48% for returned hearing aids.
Over the next year, we aim to achieve better repairability of all our
products, which is also supported by our resource outflows target (see
E5-3 Targets related to resource use and circular economy, see pages
81-82). In 2024, we also commenced a wide-ranging repair strategy
program to run until 2027 with the aim of full compliance with right-to-
repair and sustainable battery legislation and maximizing the value of
repair for end-users, business partners, and our business through set-
ting additional requirements for designing for repair and developing a
scalable model for enabling product repair.
Resource outflows take-back and remanufacturing
Another planned initiative related to resource outflows is a take-back
scheme, which we are intending to launch in early 2025. Through this
scheme, we will enable voluntary returns of both in-and out-of-war-
ranty products, initially limited to Jabra products in the enterprise seg-
ment for selected customers, enabling responsible processing of re-
turned products to limit unnecessary waste.
Targets
Resource inflows - materials
Towards achieving our policy intention to reduce the impact associated
with our resource use, we are introducing recycled and non-fossil mate-
rials, which is driven by our voluntary target set in 2021 to use at least
50% recycled or renewable material in all newly developed products in
2025, measured as the percentage of the total weight of mechanical
parts (i.e. plastics, metals, fabrics and other non-electronic parts). This
target was set in 2021 based on internal consultation of experts in
R&D, product management and sourcing. Our baseline when we set the
target in 2021 was 0%.
Through this target, we aim to increase the use of circular material and
minimize the use of primary raw material by building a stable supply of
recycled materials to apply across our product portfolio, ultimately
contributing to a lower environmental footprint of our materials and
more developed and therefore cost-effective recycling capabilities
across our supply chain.
We monitor and review progress towards this target by including a
product-specific requirement during the product development process
in line with this target, where products to be launched need to meet
this target unless this is not feasible for technical or business reasons.
GN Store Nord
Annual Report 2024
Content
82/193
We are on track to meet this target as for product categories where
this is feasible, with three products launched in 2024 meeting this tar-
get already.
To further support this, we have set a target to increase the share of re-
cycled and bio-based material use across the full product portfolio to
25% with a baseline of 19.1% in 2024.
Resource inflowspackaging
Cardboard and paper packaging accounts for approximately 34% of
our total material use by weight. In support of our policy objective to
minimize the impact of our resource use, we have a target to obtain
FSC certification for all paper and cardboard packaging in new prod-
ucts by 2025. We are on track to meet this target with FSC-certified
cardboard and paper used for packaging for the majority of products in
2024. The share of cardboard and paper packaging that is FSC certified
across GN by weight has increased to 71% in 2024 as a consequence.
Resource outflowsrepairability
To ensure we are able to monitor and track effectiveness of actions
taken to minimize our resource outflows, we have set a 2025 target re-
lating to repairability. For this target we aim to ensure that all new
products for which development starts in 2025 (except Hearing) to be
4 or higher (on a scale from 0-5) on GN’s internal repairability index.
Through this target, we also aim to contribute to improved circular de-
signs of our products by ensuring high repairability. We have set this
target in consultation with experts in R&D, product management and
sourcing, as well as with GN’s Executive Management.
Processes for target-setting
We will likely set further targets to address other matters related to re-
source use and circular economy, such as shortcomings regarding
meeting the EU Taxonomy technical screening criteria under Substan-
tial Contribution for our core economic activity CE 1.2 (see pages 63-
66). As earlier stated, we expect to see increased alignment with these
requirements as we work towards achieving the above-mentioned tar-
gets.
All targets have been set based on insights into development trends in
the market, as well as considering availability of resources, materials,
supplier performance, and cost considerations. All current targets and
our ambition level in setting further targets in this area is to comply
proactively with legislation and stakeholder expectations. As such, we
determine which metrics to use for our targets based on three consid-
erations:
(Emerging) legislation, such as right-to-repair and extended pro-
ducer responsibility laws, which could require reporting on pro-
gress in specific areas of resource outflows
Stakeholder demands, such as customers requiring further insights
in progress in areas of for example repairability or durability
Effectiveness of achieving greater circularity in our business
model, where targets should be in areas where the metric best rep-
resents true circularity impact, as measured by progress towards
current or future targets
In the meantime, we track the effectiveness of our actions related to
resource outflows using the same considerations. For example, the way
we roll out our takeback scheme in a way that is optimized for meeting
demands of customers.
Resource inflows metrics
Resource use associated with the manufacture of our products and
packaging is a highly material topic for GN. Multiple material types, in-
cluding plastics, metals, textiles, cardboard and adhesives, are required
to make our products and packaging. GN purchases intermediary and
finished products from our suppliers. The total weight of these prod-
ucts that are used across our own product and packaging portfolio are
therefore reported, including breakdown of broad material types to
provide greater insight into GN’s resource consumption and manage-
ment of transition risks related to critical raw materials. An estimated
20% of the materials used in our products and packaging was either re-
cycled or sustainably sourced biological materials.
For GN, biological materials refer to paper, cardboard and bio-based
plastics used in our products and packaging. Within this, we source
FSC-certified packaging and ISCC Plus-certified biocircular plastics.
Therefore, we report on the percentage of biological materials that
have either of these certifications. Secondary intermediary products
are used in the form of post-consumer recycled plastic pellets, with
varying percentages of recycled content, depending on the product.
Resource inflows - products and packaging
2024
Total weight of material (metric tons)
11,178
Percentage of biological materials that is sustainably sourced (FSC)
17%
Total weight of recycled materials (metric tons)
309
Percentage of recycled materials
3%
GN Store Nord
Annual Report 2024
Content
83/193
Accounting policies
All resource inflows metrics are estimated using our product lifecycle as-
sessments (LCAs), as these contain verified component-level data, includ-
ing material composition and measured weight. The LCAs we have availa-
ble are allocated at the item level across the product portfolio. All LCAs are
third-party verified according to ISO 14067.
For products currently lacking an LCA, a reference LCA is allocated. Profes-
sional judgement is applied in the selection of a reference that will best
represent the product or part. An uplift is conducted for items that cannot
be represented by an LCA, based on the calculated average per unit vol-
ume purchased or produced. For Enterprise, Gaming & Consumer products,
one unit packaging per unit product has been assumed.
Total weight of products and materials
The total weight of products is calculated by multiplying product or part
component-level weights by the total production or purchase volumes at
product or part level in the reporting year.
Percentage of biological materials that is sustainably sourced
Product and packaging components containing biological materials and
corresponding certifications (FSC) for sustainable sourcing are tagged on
the component level and their weights calculated proportionately to the
relevant total.
Weight of secondary intermediary products
GN product and packaging components containing secondary intermediary
products are tagged on the component level. The percentage recycled con-
tent of the intermediary product is multiplied by the total weight of the
component.
Resource inflows per material type (by weight)
Share of recycled and FSC-certified materials
Recyclability
The rate of recyclable content across GN products in 2024 was 67%,
while recyclable content of packaging was 81%. Materials considered
to be recyclable, such as plastics, metals and cables, accounted for ap-
proximately 36%, 17% and 5% of total product weight, respectively.
Recyclability
2024
Rate of recyclable content in products
67%
Rate of recyclable content in packaging
81%
34%
23%
12
%
11%
8%
4%
4%
2%
1
%
1%
Cardboard and paper packaging
Plastic parts
Other parts (incl. rubber)
Metal parts and magnets
Textiles
Cables and power adaptors
PCBs and electronic components
Other packaging
Plastic packaging
Batteries
3%
17%
80%
Recycled materials
FSC-certified packaging
and biocircular plastics
Uncertified virgin
materials
Accounting policies
The recyclability of products and packaging
The share of products and packaging that is recyclable has been estimated
by weight using our product lifecycle assessments (LCAs), as these contain
verified component-level data, including material composition and meas-
ured weight. The LCAs we have available are allocated at the item level
across the product portfolio. All LCAs are third-party verified according to
ISO 14067.
For products currently lacking an LCA, a reference LCA is allocated. Profes-
sional judgement is applied in the selection of a reference that will best
represent the product or part. An uplift is conducted for items that cannot
be represented by an LCA, based on the calculated average recyclable
weight per unit volume purchased or produced. For Enterprise, Gaming &
Consumer products, one unit packaging per unit product has been as-
sumed.
The total share of recyclable products and packaging is calculated by mul-
tiplying product or part component-level weight by the total product- or
part-level production or purchase volumes in the reporting year. The
weight is then summarized by material categories and broad product cate-
gory (i.e. headsets, keyboards etc.). The summed weight for the material
and product categories considered to be recyclable at scale are then calcu-
lated as a percentage of total weight of resource inflows.
GN Store Nord
Annual Report 2024
Content
84/193
Product durability
For video, audio and gaming products, based on the data inputs used
(see accounting policy), it was concluded that legal warranty period is
the most appropriate data type for estimating products’ durability. We
estimate that product durability for these products is equal to the war-
ranty period at a minimum. In practice the products will often last
longer than the minimum warranty period. The warranty period for
these products differs, ranging from 1 to 5 years. Gaming and con-
sumer products typically have 1-2 years warranty, video products typi-
cally have 2 years warranty, while selected Biz, BlueParrott and Engage
headsets typically have 3 years warranty. Extended warranty services
can increase warranty up to 5 years for selected products.
For hearing aids, we design our products to minimum 5-year durability,
which takes origin in the initial requirements for the minimum storage
time for documentation in the Medical Device Directive. GN is therefore
required to ensure safe and effective use of its products for at least 5
years, which is documented in our submissions to authorities as part of
product approval.
Comparing to industry average is not possible, as these are not availa-
ble and with this being the first year in which CSRD is in place, we can-
not calculate an average based on other companies in CSRD’s scope
within our industries either. We therefore limit the disclosure to the es-
timated durability of our products.
Accounting policies
Key products from the production process
From our three core business areas, the following products are in scope:
Hearing: Hearing aid, accessories, and packaging
Enterprise: Audio and video devices for professional use and packag-
ing
Gaming & Consumer: Gaming devices, peripherals and packaging,
consumer audio devices and packaging
The durability of video, audio and gaming products
To assess the durability of these products, we have used the following data
inputs:
Durability requirements set in the product development phase of
products, reflecting the intended durability of products
The legal warranty period, representing the minimum expected life-
time of a product in the market
Return rates within the warranty period, in order to confirm that prod-
ucts generally do not break during the warranty period
Where feasible, the nature and timing of product returns to assess
whether returns reflected end-of-life of a product
Accounting policies
The durability of hearing aids
To assess the durability of hearing aids, we considered the design require-
ments for durability, which are included in binding submissions to authori-
ties as part of product approval. These design requirements take origin in
the legal requirements as stipulated in the Medical Device Directive in
terms of the minimum required duration for manufacturers of hearing aids
to ensure safe and effective use of the product.
GN Store Nord
Annual Report 2024
Content
85/193
Product repairability
GN has established an internal repairability index which assesses the
ease of repairing a product. Based on the repairability index calculation,
products are divided into five categories: highly repairable, very repair-
able, medium repairable, low repairable and not repairable. See the ta-
ble on the right.
For new audio, video and gaming products, product repairability is as-
sessed in the early product development phase to provide input to the
project team on how to improve product design for repair.
In 2024, GN conducted repairability assessment for 19 enterprise and
gaming products. The analysis conducted shows that 60% to 70% of
the assessed products are highly repairable (5 out of 5 on our repaira-
bility index) or very repairable (4 out of 5 on our repairability index).
Hearing products were not included in the formal assessment process,
but returned in-warranty hearing devices are remanufactured at our
site in Malaysia and returned to the market as replacement devices.
The remanufacturing rate of 48% demonstrates the repairability of
these products.
In 2025, GN will continue repairability assessments across our full prod-
uct portfolio and further integrate repairability requirements into the
product development process.
Index
Level
Description
Repairability %
(Key indicator)
5
Highly
repairable
Excellent Repairability design
Highly modular design, parts are easy to replace and
repair without the need for special tools.
Repair process
Does not damage any
components, and there is basi-
cally no complex process.
>80%
4
Very
repairable
Good Repairability design
considers the ease of repair, making routine replace
and quick fixes straightforward and convenient.
Repair process
The assembly and
disassembly process is less com-
plex, parts are easy to disassemble and replace, with
very few parts prone to damage.
70-79%
3
Medium
repairable
Medium Repairability design
The design has some reparability, but still requires
technical knowledge and
tools.
Repair process
The assembly and disassembly process is general, with
some parts prone to damage during disassembly.
60-69%
2
Low
repairable
Low Repairability design
Poses challenges in repairs, necessitating the condi-
tion of specialized tools and a high level of technical
expertise to overcome.
Repair process
The assembly and disassembly process is complex,
with many parts prone to damage during disassembly.
50-59%
1
Not
repairable
Impossible Repairability design
Repairs are nearly impossible.
Repair process
The assembly and disassembly process is difficult and
most of parts prone to damage.
<49%
Accounting policies
The repairability of products
To report on product repairability, we established an internal index for
assessing product repairability for audio, video and gaming products
based on:
the extent to which the design of the product allows for it to be re-
paired, where parts of highly or very repairable products are easy to
replace and repair without specialist tools, with no damage. Medium
and low repairable products require technical knowledge and spe-
cialist tools to repair with likely damage, while not repairable prod-
ucts are (nearly) impossible to repair, with very likely damage
the time and resources required to repair the product in practice
the sum of components’ remaining value compared to the total ma-
terial value
In practice, the connector type between components is an important fac-
tor determining the score of a product on the index.
For hearing products, we have not executed a repairability assessment,
but have instead assessed repairability based on whether hearing aids are
repairable in practice through our owned remanufacturing setup. This
setup demonstrates hearing aids are generally repairable.
GN Store Nord
Annual Report 2024
Content
86/193
Own workforce 87
Workers in the value chain 95
Consumers and end-users 99
Sustainability statement
Social
GN Store Nord
Annual Report 2024
Content
86/193
GN offers customers the smallest over-the-counter
hearing aid yet with future-ready connectivity.
The Jabra Enhance Select 500 features a “micro”
design that is 25% smaller than standard receiver-
in-ear hearing aids.
It supports Bluetooth Low Energy Audio streaming
for calls, music, and media and is ready for the fu-
ture with Auracast broadcast audio for direct audio
transmissions in equipped concert venues, event
spaces, and transit centers
Customer-centric innovation
for over-the-counter hearing
GN Store Nord
Annual Report 2024
Content
87/193
IROs
Reflecting that GN is a global company with blue and white-collar em-
ployees spread across different geographies, we have six IROs related
to our own workforce, all of which are impacts (see pages 52-53). Three
of the IROs are related to working conditions, specifically addressing
negative impacts in terms of working time, adequate wages, and
health & safety. The other three IROs relate to equal treatment and op-
portunities, including equal pay, harassment, and diversity. The IROs
are considered in terms of all GN employees, however negative im-
pacts related to health and safety are particularly relevant for blue-col-
lar employees at our major manufacturing sites. Disclosures on em-
ployee engagement and remediation and channels for raising concerns
are relevant to all IROs, while the disclosures on human and labor
rights refer to the material impacts linked to health & safety, diversity
and anti-harassment.
Policies for managing IROs
GN has implemented several policies for managing material impacts
related to own workforce.
As a member of the UN Global Compact since 2010, GN is committed
to safeguarding human rights and labor rights principles in its own
workforce. Accordingly, GN operations and business activities are
guided by the UN guiding principles on Business and Human Rights,
ILO Declaration on Fundamental Principles and Rights at Work and the
OECD Guidelines for Multinational Enterprises.
GN upholds human rights principles through the implementation of
policies and procedures which prevent discrimination, harassment, ad-
vances diversity, and ensure fair and equal treatment of its workforce.
To address IROs on working time, adequate wages and health and
safety, the GN Ethics Guide outlines our employment practices which
are aligned with human and labor rights principles. GN also respects
voluntary freedom of association, including the right to organize and
bargain collectively in a manner that is legally compliant. GN does not
accept child labor and forced labor as defined by the UN Convention
on the Rights of the Child.
To ensure the health and wellbeing of our employees, GN has imple-
mented health and safety policies and procedures locally in accordance
with country legislation and regulatory requirements.
In addressing IROs related to equal pay, harassment and diversity, GN
has a dedicated Diversity, Equity and Inclusion policy which outlines be-
liefs and aspirations for equal treatment and opportunities for all its
employees. Similarly, a dedicated anti-harassment policy promotes re-
spectful culture and aims to raise awareness about bullying and how to
report inappropriate behavior. GN policies are designed for all em-
ployee groups at every level to eliminate discrimination and uphold hu-
man rights principles.
To prevent discrimination and promote an inclusive culture, GN has
launched various communication campaigns, provided training, and es-
tablished employee resource groups. Additionally, GN encourages an
open dialogue and feedback to continuously improve its policies and in-
ternal procedures.
GN provides channels for raising concerns, including potential human
rights impacts, and has established internal procedures for handling
the cases to ensure remedy for its employees.
Actions for managing IROs
GN has taken several actions in response to potential negative impacts
on a case-by-case basis. Depending on the nature of the impact, ac-
tions are determined based on:
International and local standards and regulations
Internal policies
Input from employee engagement processes
GN ensures adequate resource allocation for addressing each material
impact with clearly defined roles and responsibilities.
Execution of actions is anchored in GN’s existing governance struc-
tures, which defines roles and responsibilities, and ensures sufficient re-
source allocation.
To evaluate effectiveness of actions implemented, GN conducts as-
sessment and collects the necessary data for analysis. The results are
reviewed by senior management to identify areas that require atten-
tion, allowing for necessary amendments to be made where needed.
For longer term initiatives, GN performs continuous assessments to
address any emerging issues promptly.
Targets set for managing IROs
To measure progress of the initiatives implemented, GN has set targets
for a number of IROs.
To set targets, GN gathers baseline data on the current performance of
the material impacts identified. GN also uses data available from em-
ployee engagement for setting and monitoring target performance.
This includes GN’s biannual employee engagement survey, employee
resource groups and representatives, and other channels available for
Own workforce
GN Store Nord
Annual Report 2024
Content
88/193
raising concerns. Based on the target performance and recommenda-
tions from management reviews and employee engagement, GN con-
tinuously identifies lessons learnt and improvements.
Employee engagement
We value our employees’ views and perspectives and maintain continu-
ous dialogue to ensure their input is considered. At GN, we are commit-
ted to providing a safe and supportive environment for all employees
to report concerns.
We conduct an employee engagement survey - GN Voice - twice a year
where we ask all employees to share their opinions and ideas on areas
at their workplace known to significantly impact the well-being, perfor-
mance, and growth. The engagement survey gives employees the op-
portunity to provide detailed and constructive feedback to guide lead-
ers as well as the teams they are part of. Based on the engagement
survey results, team leaders are required to facilitate focused team
sessions where key topics are discussed, and action plans created. Fur-
ther to the GN Voice survey, GN conducts ad hoc pulse checks in de-
partments where major transformation takes place to ensure employ-
ees’ views and perspectives are considered.
Employees can at all times engage with their direct manager, HR busi-
ness partner, contact GN’s global Diversity, Equity, and Inclusion team,
or join employee-led employee resource groups. GN also conducts
webinars, communication, and awareness campaigns on topics such as
mental health, neurodiversity, and health and safety. Additionally, GN
has established employee resource groups that aim to gain insights
into the perspectives of marginalized employees. This includes a global
network of female professionals in GN, a global network for LGBT+ col-
leagues and allies, and a network for black colleagues and supportive
allies across the company. The results from the campaigns and
employee feedback are reviewed and evaluated by Diversity, Equity,
and Inclusion (DEI) to identify new initiatives and actions. Employees
are also encouraged to share their comments and views on internal
Teams channels and the GN intranet.
Remediation and channels to raise concerns
GN’s whistleblower hotline, the GN Alertline, is accessible to all inter-
nal and external stakeholders for raising their concerns and reporting
business ethics misconduct. The GN Alertline is a secure and confiden-
tial reporting tool hosted by an independent third party. All investiga-
tions are handled by designated and trusted GN employees.
The GN Alertline permits internal and external stakeholders to report
concerns in good faith and is part of GN’s commitment to being a cred-
ible and responsible company, with a continuous focus on improving
corporate governance processes.
To raise awareness about the GN Alertline and to encourage employ-
ees to speak up, GN regularly conducts communication campaigns, lat-
est in 2024. The communication campaigns also enable GN to assess
employee awareness and trust of the channels provided. In addition,
guidelines on how to access the GN Alertline and report cases are avail-
able on GN’s intranet and external website.
Cases reported are handled by designated and trusted employees in
the Group Business Ethics & Compliance department who assess the in-
formation and initiates investigation, if required. Reported cases are
treated seriously and confidentially ensuring a fair outcome after thor-
ough investigation. All reports are handled confidentially to protect
the identity of those involved, fostering a safe environment for individ-
uals to voice their concerns without fear of retaliation. GN’s commit-
ment to protect those reporting misconduct from any kind of
retaliation or repercussions is outlined in GN’s Non-Retaliation Policy.
For more information on the Non-Retaliation Policy and GN Alertline,
see chapter G1 Business Conduct.
Employee characteristics
At the end of the reporting period, our total employee headcount is
8,145 employees. The most representative number in the financial
statements can be found in note 2.3 on page 126. Our operations are
widespread, with significant employee presence in key regions.
The gender distribution is balanced with 4,098 males, 3,969 females
(12 workers who identify as non-binary and 66 workers where we miss
gender data).
The majority of our workforce (7,265 employees) are on permanent
contracts, with 643 of these employees are non-guaranteed hours
workers. In addition, GN has 880 employees on temporary contracts.
The temporary workers, who make up 10.8% of our total employees,
are crucial for managing operational peaks and lows. Notably, 64% of
these workers are in our Operations function, often due to legal re-
quirements - or local market practices - at our production sites. Our to-
tal employee turnover during 2024 was 1234 employees, resulting in a
turnover rate of 15.2%.
GN Store Nord
Annual Report 2024
Content
89/193
Employee headcount by gender
Gender
Number of employees (headcount)
Male
4,098
Female
3,969
Other
12
Not reported
66
Total employees
8,145
Employee headcount in countries where GN has at least 50 employees
Country
Number of employees (headcount)
Denmark
1,841
United States of America
1,608
China
1,427
Malaysia
997
India
338
Spain
193
Germany
172
United Kingdom
169
Japan
161
Australia
156
Poland
166
France
122
Taiwan
92
Brazil
89
Canada
89
Italy
83
Korea, Republic of
73
Netherlands
72
Singapore
64
Employee headcount by contract type and gender
Number of employees
Female
Male
Other (*)
Not disclosed
Total
Employees
3,969
4,098
12
66
8,145
Permanent employees
3,023
3,532
8
59
6,622
Temporary employees
631
243
-
6
880
Non-guaranteed hours employees
315
323
4
1
643
(*) Gender as specified by the employees themselves
Health & safety
Manufacturing set-up
We have our own manufacturing facilities for hearing aids, while our
other product lines are produced by outsourced manufacturers. Our
two main standard assembly hearing aid manufacturing facilities are in
Xiamen (China) and Johor Bahru (Malaysia). GN also operates regional
hearing aid manufacturing facilities in Bloomington (U.S.), Sydney
(Australia), Seoul (South Korea), Præstø (Denmark), Yokohama (Ja-
pan), Madrid (Spain), Mumbai (India) and Toronto (Canada).
We are committed to providing a safe and healthy working environ-
ment for all of our employees. Our policies, actions and targets address
our IRO on health and safety, specifically covering the negative impact
as a result of work-related accidents at our main manufacturing sites.
Policies
We do not have a global health and safety policy, however all GN’s
manufacturing sites have locally anchored health and safety (H&S)
groups and/or more global-oriented Health, Safety, & Environment
(HSE) committees.
Actions
We have a continuous focus on improving the health and safety envi-
ronment and ensuring compliance with local regulations across all the
facilities. Workplace risk assessments, employee training and audits
are conducted regularly to mitigate health and safety risks and mini-
mize work-related incidents. Formal processes for setting actions are
currently implemented in the major manufacturing facilities in Xiamen
and Johor Bahru which are ISO45001 certified. At our less labor-inten-
sive manufacturing facilities, we currently do not have the same robust
processes as in Xiamen and Johor Bahru. In 2025, this will be
Accounting policies
Employee headcount
The cut-off date for reporting on employee headcount is December 31,
2024.
Reporting on gender
Information about gender is recorded in GN’s HR management system,
Workday, where we host our total global workforce and other employee
master data. Employee headcount is disclosed as “Not reported” (see
“Employee headcount by gender”) when employees do not provide gender
information during the onboarding process. Category “Other” refer to
employees who identify themselves as non-binary.
Reporting on contract type
Until September 2024, the Workday system did not systematically capture
whether employees have employment contracts with guaranteed or non-
guaranteed hours. We have estimated the percentage of non-guaranteed
hours workers in the four countries with the highest employee count:
Denmark, the U.S., China, and Malaysia. Based on the analysis of the
general and local market conditions, it was concluded that non-guaranteed
hours employees are only relevant for the U.S. where 40% of the workforce
is under such employment conditions.
Employee turnover
Employee turnover includes both voluntary and involuntary permanent
turnover for both white-collar and blue-collar employees. The rate is calcu-
lated using the total headcount of employees as the denominator.
GN Store Nord
Annual Report 2024
Content
90/193
strengthened as part of building a global H&S governance, including a
global policy.
Local H&S groups in Xiamen and Johor Bahru take actions based on
raised concerns, HSE management reviews, and other requirements or
risk assessments. The outcome and progress of initiatives is assessed in
H&S management meetings.
The following covers some of the determined actions for 2024 and
2025 at the Johor Bahru and Xiamen sites.
In Johor Bahru, one of the key actions is to continually improve the
HSE Management system by conducting internal audits twice a
year and monitoring all non-conformance findings in 90 days.
At the Xiamen facility, local regulations require us to conduct risk
assessment and annual hazard identification on a regular basis. We
also increased awareness about health and safety risks at this site.
As part of this action, June 2024 was “safety month” where vari-
ous activities such as a safety knowledge questionnaire, newslet-
ter, and drills were in focus.
In 2025, we will establish a global HSE organization with the objec-
tive of defining and implementing Global HSE policies and pro-
cesses and ensuring that all manufacturing sites become
ISO45001 certified. This global HSE function will have the respon-
sibility of implementing global HSE governance of processes with
local anchoring and adoption.
Targets
At the Xiamen and Johor Bahru facilities, H&S policies define quarterly
reviews of H&S performance, and H&S management system processes
include an annual HSE target plan.
We have the following targets for our major manufacturing sites in
Xiamen, China, and Johor Bahru, Malaysia:
To comply with ISO standard requirements and sustain ISO45001
certification, Johor Bahru has set a target to receive zero major
non-conformities for the external audit, in line with the 2023 base-
line. In 2024, GN has closed external audit with no major non-con-
formities, and the same target is applicable for 2025.
Additionally in Johor Bahru, an objective was set to improve HSE
awareness via training for local teams and an HSE workshop for all
employees. The target is to achieve a 100% completion rate for all
the training planned throughout 2024, compared to a 95% com-
pletion rate in 2023. In 2024, 100% of the training was completed,
and the same target is applicable for 2025.
For Xiamen, the H&S plan for 2024 included a target of zero fatal-
ity or major injury incidents in line with the 2023 baseline. In 2024,
there were no major incidents. The same target is applicable for
2025.
HSE objectives and targets are set by the local HSE organization,
reviewed by the HSE Committee with final approval by the local
General Manager. In accordance with local HSE Objective Manage-
ment procedure. Objectives and target performance are reviewed
not fewer than once annually in accordance with Xiamen and Jo-
hor Bahru HSE Management Review Procedure.
HSE management in Xiamen and Johor Bahru will ensure to include
the voices of employees when defining HSE targets. Employees are ei-
ther directly represented at the sites via employee representatives or
have various channels for raising health and safety concerns via for ex-
ample employee safety representatives, immediate managers, H&S
committees, whistleblower hotline, external and internal audits, local
HSE representatives, regulatory and legal compliance. Furthermore, in
addition to the channels for raising health and safety concerns, local
sites also use employee surveys to track companywide employee
health targets performance.
Health & safety metrics
As our health and safety processes are currently decentralized, 20% of
all the GN employees are covered by a health and safety management
system. This includes global manufacturing employees most at risk of
being impacted, where 70% of employees based in Xiamen and Johor
Bahru are covered by a health and safety management system. In
2024, there were a total of 50 work-related accidents. As a result, the
rate of work-related accidents stands at 3.4. There have been no fatali-
ties as a result of work-related injuries and work-related ill health.
Accounting policies
Work related accidents and fatalities
Health and safety data is recorded and stored in the systems locally. For
the purpose of this disclosure, this was consolidated manually to create a
global figure. Data on work-related accidents and fatalities was collected
from all the GN locations, and the number of work-related accidents re-
lates to GN’s own employees while the number of fatalities relates to GN’s
own employees as well as others working on GN sites.
Rate of work-related accidents
In line with CSRD reporting requirements, the rate of work-related
accidents was calculated as the number of accidents per one million hours
worked. Employee working hours were collected from local systems and
GN’s HR management system, Workday. For the locations where
employees do not register hours, contractual hours were used.
GN Store Nord
Annual Report 2024
Content
91/193
Accounting policies
Adequate wages
The adequate wage benchmark used for comparison with the lowest wage
is national minimum wage established by legislation or collective bargain-
ing.
Working time
Policies
At GN, we believe that engaged employees who thrive, grow, and per-
form is a core differentiator in a competitive marketplace, and we are
dedicated to foster a great workplace for our people across the globe.
One prerequisite for this is to ensure effective resource management
and avoid excessive overtime, which we have identified as a material
IRO due to the potentially negative impact on the health and wellbeing
of employees of working too many hours.
Accordingly, GN has introduced a new Working Time and Registration
Policy for employees globally and a European Union Time Registration
Policy for employees working within the EU. These policies are also in-
tended to ensure GN's compliance with local labor laws and interna-
tional regulations (such as the EU Working Time Directive).
GN’s Global Working Time and Registration Policy provides a frame-
work for the management of employees’ work hours to ensure effec-
tive resource management and the avoidance of excessive overtime.
GN’s European Union Time & Registration Policy ensures we comply
with the EU Working Time Directive. As the EU Directive has been im-
plemented through local legislation and/or local collective agree-
ments, the rules vary in the different countries. The policy therefore
serves as the main guideline, but in case local policies or legislation dif-
fers, the local policies and legislation will always prevail.
The Global working time policy is new to GN and processes for estab-
lishing adequate monitoring are still pending. This is not considered a
major risk as local procedures are in place in the meantime.
Actions
GN has planned to initiate two working time related actions globally
commencing in 2025 and running until 2026: The Global Working Time
and Registration Policy Implementation initiative and the Policy Access
and Awareness initiative.
1. The Global Working Time and Registration Policy Implementation
initiative covers all employees and activities and is intended to en-
sure alignment and compliance with objectives stated in GN’s
Global Working Time & Registration Policy.
2. The Policy Access & Awareness initiative will be established and ad-
vertised as a central online hub where global and local policies and
procedures are easily available for local management, HR, and re-
mote leaders who are responsible for managing and overseeing
employee working time in the respective locations.
Targets
GN has not set any additional targets related to working time, but the
ambition is to comply with the Global Working Time and Registration
Policy standards and to promote a healthy work-life balance. To ensure
adherence to GN’s globally defined standards and to ensure policy
compliance across all locations, regional and/or local policies and/or
procedures are reviewed or established as relevant. Local management
and HR departments monitor working hours and take corrective ac-
tions to prevent breaches of local and international regulations. GN
has been attentive to compliance with working time regulations across
all locations, but in connection with CSRD, we have introduced a for-
mal framework from 2024.
Adequate wages
Policies
GN is committed to ensure adequate wages for all our employees glob-
ally. As GN adheres to country-specific legislation and/or collective
agreements, a global policy has not been defined.
Actions
To ensure that GN continues to provide fair and competitive pay, we
continuously monitor pay positioning of all GN employees compared
to identified pay ranges.
Targets
Besides ensuring that all the GN employees are paid above minimum
wage requirement, GN has not set any additional targets related to ad-
equate wages. To ensure that all GN employees are paid adequately,
local HR continuously monitor and ensures adherences to local legisla-
tion and/or collective agreements. The first year's control on adequate
wages has been carried out from a global perspective ensuring that all
employees receive at least the country's minimum wage in base salary
alone.
Adequate wage metrics
Compared with country-specific legislation and/or collective agree-
ments, all GN employees are paid an adequate wage above minimum
wage requirement in all GN locations.
GN Store Nord
Annual Report 2024
Content
92/193
Diversity, Equity, and Inclusion
Policies
At GN, our commitment to Diversity, Equity, and Inclusion (DEI) is
foundational to our values and operations. Our global DEI policy out-
lines our beliefs, aspirations, and targets, ensuring accountability at the
highest levels, including our Executive Leadership Team (ELT). This pol-
icy is aimed at addressing the identified material potential negative im-
pact related to the negative impact on the wellbeing of employees as a
consequence of lack of diversity and applies across all Group compa-
nies and is accessible to all employees.
GN is dedicated to regularly reviewing and updating our DEI policies to
reflect evolving best practices. We will measure our progress against
established targets and ensure accountability at all levels of the organ-
ization.
Actions
In 2024 we have made significant strides in our Diversity, Equity, and
Inclusion (DEI) initiatives.
A key achievement is implementation of the new governance
model that ensures women are considered in all leadership ap-
pointments. As a result, women accounted for 40% of leadership
promotions and hires this year
DEI awareness training was developed and launched for all people
leaders
Inclusive leadership workshops for ELT and their direct reports
were held to enhance inclusive leadership capabilities in manage-
ment. All ELT members and their management teams have com-
pleted the workshops
An inclusive language platform was successfully implemented.
The goal is to have an improved and debiased recruitment process
with complementary training and tools for Talent Attraction and
hiring managers. Hiring managers are continuously trained in the
use of the platform
Ten DEI events and internal multi-channel campaigns were exe-
cuted, covering different aspects of diversity
DEI targets and ELT short-term bonus objectives were introduced
focusing on increasing share of women in leadership and ELT areas
where they are underrepresented, improving the fill rate for Ex-
tended Leadership positions and balancing voluntary turnover
across genders.
In 2025, we have planned several initiatives to foster continuous im-
provement and accountability in our DEI efforts.
The implementation of a global leadership program for 1000+
leaders with a focus on inclusive leadership
An improved exit interview process to inform drivers of turnover
and ensure that voluntary turnover between women and men is
balanced
Continuous implementation of the governance model to ensure
that women are shortlisted and considered for leadership positions
Targets
GN has set two targets:
Ensure that 30% of Extended Leadership positions are filled by
women by the end of 2030. The target is intended for leadership
positions equivalent to a Mercer IPE score 56 or above. The
baseline from 2020 is 20.6% women in Extended Leadership. The
percentage of female employees holding Extended Leadership po-
sitions on December 31, 2024, is 22.5%
Ensure that 33% of Senior Leadership positions are filled by
women by June 30, 2026. Senior Leadership as defined in section
3(5) of the Danish gender balance act comprises GN’s Executive
Management, Executive Leadership Team, and others with mana-
gerial responsibilities reporting directly to Executive Management.
The current share of females in Senior Leadership positions is de-
scribed in the section below
The DEI targets are measured and reported to the ELT on a quarterly
basis and to the Board of Directors twice a year.
Gender distribution at senior leadership
In 2024, the share of females in Senior Leadership positions is 26.3% (5
females out of 19 individuals) and share of males is 73.7% (14 males
out of 19 individuals). For the accounting policy seeReporting on gen-
der” in the accounting policies for “Employee Characteristics” on pages
88-89.
Distribution of employees by age group
The share of workers per age group is in line with our expectations
where 30-50 year olds make up the majority of our workforce approx-
imately 60%. Younger and older workers make up roughly 20% each.
GN Store Nord
Annual Report 2024
Content
93/193
Accounting policies
Unadjusted gender pay gap
The unadjusted gender pay gap calculation is estimated based on hourly
base salary on an aggregated organizational level, as we currently don’t
have centralized data for all total remuneration components for all
employees. The gender pay gap is calculated as the difference between
average hourly base pay of male and female employees expressed as a
percentage. All active employees during the calendar year are included in
the calculation. We will work towards obtaining the data in a centralized
system to include employee total remuneration in the calculations for
future reporting periods
Adjusted gender pay gap
Adjusted gender pay gap is calculated for each career sub-level applying
the general gender pay gap formula. Weighted average is calculated of all
the sub levels in all countries. Adjusted gender pay gap is calculated as a
weighted average per country as GN operates in many countries with a
wide variety of pay levels and significant gender split. All the active em-
ployees during the calendar year are included in the calculation.
Total remuneration ratio
To calculate total remuneration ratio the median employee’s salary is
measured against our highest paid individual. Total remuneration for the
median employee is defined on the basis of base salary analysis where an
employee with a median base salary across all GN employees is selected
and remaining total remuneration components are calculated. All the ac-
tive employees during the calendar year are included in the calculation. GN
will work towards obtaining the data in a centralized system to include em-
ployee total remuneration in the calculations for future reporting periods.
Equal pay
Fairness in pay is a key element in our ambition towards an even more
diverse and inclusive organization. Our ambition is to pay our employ-
ees fair and market-aligned salaries supporting the equal pay for equal
work principle and taking into account their individual skills, experience
and performance. Consequently, we regularly monitor and benchmark
employee pay internally and against pay in companies similar to GN in
the markets in which we operate to ensure market-aligned and com-
petitive salaries across all GN locations. In addition, bi-annual surveys
are conducted to gather employee feedback on compensation where
the results indicate that the majority of our employees evaluate that
they are rewarded fairly.
Policies
GN’s Remuneration Policy addresses our material negative impact re-
lating to equal pay covers all employees globally and aims to ensure a
consistent approach to pay across GN as well as fair pay for each job.
Actions
During 2024, a number of initiatives were implemented to increase the
number of women in senior positions, both in relation to internal talent
management and promotions and external recruitment. We expect
these efforts to contribute to a decrease of the overall unadjusted gen-
der pay gap in the coming years, where we expect to see the share of
women in Senior Leadership positions to be steadily growing due to
targeted retention, recruitment, and promotion efforts. We have met-
rics in place that measure how salaries in GN are positioned in relation
to the markets where we operate and whether we can identify any bias
in the pay process, especially bias based on gender. We have measured
progress in previous years, but in connection with CSRD, we have intro-
duced formal pay gap analysis starting from 2024.
Targets
We have not yet defined targets for measuring the effectiveness of our
Remuneration Policy, but it is our ambition to minimize pay gaps and
ensure equal pay for equal work across GN.
Compensation metrics (pay gap and total compensation)
If job type, organizational level, and country is not taken into consider-
ation, GN’s unadjusted gender pay gap in average salaries for all men
and women in GN employed during 2024 was 38.29%.
Several factors significantly impact this unadjusted gender pay gap,
notably the organizational structure in question and the balance of
men and women across different organizational levels, where GN has
more men than women in senior positions that are typically associated
with higher pay.
Another factor also heavily impacting our unadjusted gender pay gap is
material differences in pay levels across GN locations combined with
our employee gender representation in various countries. GN operates
globally with around 8,145 employees based in 45 countries. More than
70% of our employees are located in Denmark, the U.S., China, and Ma-
laysia. The pay levels in China and Malaysia are significantly lower com-
pared to the U.S. and Denmark. Furthermore, the majority of our em-
ployees in China and Malaysia are blue-collar workers (50% and 89%,
respectively) with corresponding lower levels of pay compared to
white-collar workers. In both China and Malaysia, more than 70% of
our female employees are employed in blue-collar positions, which sig-
nificantly affects the unadjusted gender pay gap.
1,682
1,502
4,961
Below 30
Over 50
30-50
GN Store Nord
Annual Report 2024
Content
94/193
Besides the required unadjusted gender pay gap and to comply with
the principles of equal pay for equal work, we have in 2024 established
an adjusted gender pay gap calculation model to analyze the pay be-
tween male and female employees who perform similar work in the
same country.
For 2024, we had an overall adjusted gender pay gap of 3.26%. Alt-
hough this is a relatively small, adjusted gender pay gap, the in-depth
analysis does show some areas in the organization where the differ-
ence in pay between men and women performing similar work are
more material, and thus actions are being taken. This adjusted gender
pay gap analysis will be conducted annually.
The ratio of annual total remuneration to GN’s CEO vs the median an-
nual total remuneration of GN employees is 43.47. The total remunera-
tion includes the following components: base salary, allowances, varia-
ble pay components, long term incentives, pension, and benefits. The
median total remuneration is calculated by identifying the median-paid
employee and comparing this employee’s total remuneration with the
highest paid individual, the CEO. More information on total remunera-
tion ratio can be found in the Remuneration Report for 2024.
Violence and harassment
Policies
GN has implemented a dedicated “Anti-Harassment Policy” to pro-
mote a respectful and inclusive culture. The Policy aims to address the
identified material potential negative impact on the health and wellbe-
ing of employees because of violence and harassment. The policy
raises awareness of bullying and harassment and outlines actions to
take when such cases are observed. It defines harassment, provides ex-
amples of various types, specifies channels for reporting violence and
harassment cases, and refers to GN’s Non-Retaliation Policy.
The Policy applies to all GN employees and activities, including interac-
tions with customers, business relationships, visitors, vendor employ-
ees, and interns.
Group People & Culture and Group Business Ethics & Compliance de-
partment share the responsibility for implementing the Anti-Harass-
ment Policy at GN.
GN's global Anti-Harassment Policy protects individuals from violence,
harassment and discrimination. Cases related to sexual or serious har-
assment reported through the GN Alertline are thoroughly investi-
gated directly by the whistleblower investigation unit. Cases outside of
this scope are handled by Group People & Culture with support from
the Group Business Ethics & Compliance department. All cases are re-
ported to the Audit Committee on a quarterly basis.
Harassment cases reported through the GN Alertline are handled by
Group Business Ethics & Compliance department and Group People &
Culture.
Actions
A key initiative in 2024 was the launch of GN’s annual mandatory anti-
harassment e-learning program, with the main purpose of educating all
employees on identifying, preventing, and responding to harassment in
the workplace. In 2025, we will create a strategic roadmap for harass-
ment management which includes a governance model, company pro-
tocol, incident reporting system and training.
Targets
Currently, GN does not track the effectiveness of the Anti-Harassment
Policy, but does launch an annual mandatory anti-harassment e-learn-
ing for all employees. GN also has the GN Alertline, where relevant
cases are thoroughly investigated and reported to the Board’s Audit
Committee on a quarterly basis.
Incidents, complaints and severe human
rights impacts
GN continues its commitment to doing things the right way, complying
with relevant international regulations and by implementing policies
and procedures to promote ethical business behavior and practices. In
2024, a total of 40 cases were reported through the GN Alertline. Out
of the 40 cases reported, 26 cases were related to incidents of discrimi-
nation, including harassment. All the cases reported will be properly in-
vestigated, and appropriate actions, including disciplinary actions will
be taken. For more information on the GN Alertline, see chapter G1
Business Conduct.
There have been no fines, penalties and compensation for damages as
a result of the incidents and complaints reported. GN has not identified
any cases of severe human rights incidents connected to GN’s work-
force.
Accounting policies
Incidents, complaints and severe human rights impacts
All cases reported through the GN Alertline are included in this metric. The
GN Alertline is a secure and confidential reporting tool hosted by an inde-
pendent third party. This hotline is available to all employees and external
stakeholders and can be accessed on the GN Group website via
www.gn.com/whistleblower and for employees also via GN's intranet.
GN Store Nord
Annual Report 2024
Content
95/193
IROs
GN has 9 IROs related to workers in the value chain, which include 8
IROs with negative impacts and one additional IRO with both a nega-
tive impact and a risk attached (see pages 52-53). Due to the nature of
our products, industry and location of manufacturing sites, 7 of the hu-
man rights-related IROs are specific to working conditions across our
full upstream value chain. These include negative impacts linked to ex-
cessive overtime, inadequate protections of health and safety, lack of
secure employment, non-respect of rights such as freedom of associa-
tion, collective bargaining, and social dialogue, inadequate work-life
balance, non-decent wages, and diversity issues in the workplace. In
terms of equal treatment and opportunities, one IRO addresses the
negative impact of discrimination, harassment, violence, and gender in-
equality in the workplace. For other work-related rights, such as child
labor and other forms of forced labor, one IRO addresses both a nega-
tive impact and risk of forced labor in the area of our value chain re-
lated to mining, manufacturing, and logistics.
Policies
GN is committed to ensuring that human rights are safeguarded and
that we manage our material sustainability matters related to value
chain workers. Our human rights policy commitments cover all value
chain workers across all geographies in which we operate to enable
identification, assessment, and management, or remediation of our
material IROs. GN is committed to the UN’s principles of responsible
business, having been a signatory of the UN Global Compact since
2010. Over the last reporting period, we have observed no cases of
non-respect to these principles involving value chain workers in our up-
stream or downstream value chain. To address our human rights policy
commitments, GN has introduced a number of initiatives and due dili-
gence processes to ensure we are able to engage with value chain
workers or their proxies and representatives to take measures in ena-
bling remedy of our negative impacts. Furthermore, we strive to set
policy commitments that inform GN’s overall strategy and work in this
area, ensuring we take into account the interests, views, and rights of
workers in the value chain.
GN’s Sustainability ESG Policy, most recently updated in February
2024, is the overarching policy document, which applies to GN and all
subsidiaries, covering all 9 IROs on this topic. It describes how we con-
sider social sustainability in everything we do across our full value
chain. The policy states our human rights policy commitments on value
chain workers specifically addressing respect for human rights, includ-
ing labor rights, of workers and the abolition of child labor, as well as
other forms of forced labor. It also covers GN’s commitment to pre-
vent child or forced labor in any of our own or our business partners’
operations. GN’s Board of Directors, which approved this policy, over-
sees compliance and receives updates on a biannual basis at a mini-
mum.
GN’s Supplier Code of Conduct, also covers all 9 IROs identified under
this topic. It was updated in 2023 to align with industry best practices
set out by the Responsible Business Alliance (RBA) and covers our en-
gagements with all suppliers and business relationships for activities in
our upstream, own operations, and downstream. It states that suppli-
ers to all GN companies, including all subsidiaries and affiliates, are ex-
pected to operate in accordance with the minimum requirements set
out in this code. In addition to these requirements, more detailed
standards are set out in several areas in our other policies and contrac-
tual clauses. GN considers any actual or potential impacts on value
chain workers in decisions to resolve issues with a supplier or, in some
instances, cease all business. This is reinforced in the Supplier Code of
Conduct, where failure to observe this code will require corrective ac-
tion by a supplier. Long-term non-compliance may be considered a ma-
terial breach of the contract and can lead to termination of the busi-
ness relationship. Our Supplier Code of Conduct is managed by GN’s
Group Business Ethics and Compliance department, which is responsi-
ble
Workers in the value chain
Content
95/193
GN Store Nord
Annual Report 2024
Content
96/193
for ensuring that all requirements are implemented in our engage-
ments with suppliers.
To specifically address the IRO on other work-related rights, GNs Mod-
ern Slavery Statement seeks to manage potential negative impacts re-
lated to links of child labor and other forms of forced labor in our value
chain. It was published in accordance with the requirements of the “UK
Modern Slavery Act” and further supports our Code of Conduct, requir-
ing our suppliers to adhere to and reflect GN’s company values and our
dedication to uphold human rights, particularly covering our upstream
value chain and activities. These efforts guide our purchasing and sup-
plier selection policies and procedures, which requires potential new
suppliers to complete a survey to verify compliance with applicable la-
bor law, including laws that ban slavery and human trafficking. Ap-
proval of a supplier is dependent on satisfactory results in the survey.
We also encourage all suppliers to be certified or follow the require-
ments of SA8000, an international Social Accountability Standard,
which prohibits any form of forced labor. Our modern slavery policy
commitments is managed by senior management and compliance
functions, who oversee the overall implementation with suppliers.
GN’s Conflict Minerals Policy further directs action related to the IRO
on child labor and other forms of forced labor and supports efforts of
human rights organizations to end violence and atrocities in Central Af-
rica connected to conflict minerals. This policy covers upstream activi-
ties, such as mining and extraction of raw materials in our products, es-
pecially considering impacts and risks related to forced and child labor.
GN requires its suppliers to exclude conflict minerals originating from
the Democratic Republic of the Congo and adjoining countries from
GN products. Similarly, GN’s policy commitments on conflict minerals
are also managed by our senior management and compliance func-
tions.
Actions
Our approach to human rights due diligence is informed by the guid-
ance laid out by OECD for establishing a due diligence process. GN’s
key actions in this area involve engagement initiatives with suppliers
based on our material negative impacts relating to working conditions
and equal treatment of value chain workers, where most of our en-
gagement with suppliers occur during audits and site visits with tier 1
and 2 suppliers. For the IRO related to child labor and other forms of
forced labor, we dedicate a part of our due diligence initiatives towards
our upstream value chain beyond tier 2, where such impacts and risks
may occur.
We believe our processes enable us to identify any related negative im-
pacts on value chain workers connected to our actions, but we have
also dedicated resources towards understanding which actions are
needed and appropriate in response to a particular impact. For each of
our actions, we track effectiveness by reviewing any material findings
from our due diligence processes and engage with affected stakehold-
ers and suppliers to mitigate the impact.
Key initiatives completed in 2024:
To manage IROs on working conditions and equal treatment, we
have conducted 46 supplier audits across China and Southeast
Asia in 2024, where the major human rights-related findings were
connected to occupational health and safety, excessive overtime
hours, overuse of dispatched workers, and inadequate parental
leave. All major findings have either been resolved or are currently
subject to mandatory corrective action, ensuring that our suppliers
comply with our policy objectives under our Supplier Code of Con-
duct and other relevant policies. Through these processes, there
have been no major findings related to severe human rights issues
and incidents, such as forced or child labor.
In implementing our policy commitments on conflict minerals as
well as manage the IRO linked to the negative impact of child and
forced labor, GN works with Greensoft Technology who perform
due diligence on our behalf focusing on 3TG conflict minerals and
cobalt in our upstream value chain, particularly in DRC and sur-
rounding countries. We require suppliers to exclude conflict miner-
als from GN products, while we encourage suppliers to only use
externally certified smelters and refiners. In 2024, GN received the
requested information from all relevant suppliers. For cobalt, we
received the requested information from all relevant suppliers, us-
ing cobalt reporting templates (CRTs).
Further supporting our work in this area, we have taken an addi-
tional action to manage the same IRO on child labor and other
forms of forced labor, specifically to address the identified finan-
cial risk. This includes setting up a forced labor taskforce to ensure
we mitigate the risks of forced labor in our upstream value chain.
To support us in this we use the FRDM (Freedom) platform which
is a supply chain risk management software powered by data ana-
lytics and AI to monitor tier 1 and 2 suppliers who pose a high risk
of forced or child labor violations in their supply chains. These sup-
pliers are requested to complete a comprehensive assessment and
provide documentary evidence to substantiate the absence of
forced or child labor abuses.
Finally, to aid our efforts in implementing our policy commitments
and manage all 9 IROs in this area, we have finalized implementa-
tion of the EcoVadis supply chain data platform, where we have
onboarded 47 total suppliers across China and Southeast Asia to
the platform and requested data on social indicators. This plat-
form allows for additional ways to engage with our suppliers and
gain access to insights connected to our policy commitments.
Alongside this, we have set up integration between EcoVadis and
GN Store Nord
Annual Report 2024
Content
97/193
our supplier management system tools to enable us to monitor,
measure, and manage our impacts and risks in this area.
Planned actions in 2025:
We recognize the value of further using the FRDM platform as it
allows us to track the effectiveness of our actions, such as offering
detailed insights into areas for improvement with our suppliers.
We therefore expect to expand upon existing initiatives connected
to FRDM over the next year so that it also includes more robust
supplier screening on modern slavery and conflict minerals. This
includes efforts to bolster our due diligence processes by acquiring
more documentation from suppliers with identified risks and
facilitating further dialogues on improvement plans during site vis-
its and regular audits.
Over the coming year, we also plan to onboard more of our largest
suppliers to EcoVadis and introduce a standardized process for
tracking supplier performance related to social indicators. We ex-
pect this to allow for additional insights in managing all 9 IROs on
this topic, as well as bolstering policy implementation and due dili-
gence initiatives. We also intend to continue developing our data
and systems requirements in this area to fully understand which
KPIs we wish to measure and track to ensure we make the best use
of the platform. Moreover, having recently updated our Supplier
Code of Conduct against the best industry practices under RBA,
we aim to further refine our work in this area to more accurately
understand the negative impacts directly linked to GN in order to
be able to take stronger actions in the right areas and build a more
robust due diligence process.
In 2025, we also plan to undertake a human rights impact assess-
ment in line with the UN Guiding Principles to enhance our ability
to identify, measure, monitor, and remediate our salient human
rights impacts.
Engagement with value chain workers
As part of GN’s ongoing due diligence processes, we engage with value
chain workers via credible proxies regarding our material impacts that
are likely to affect them. All tier 1 contract manufacturers are audited
every year, whereas tier 2 suppliers are audited every second year.
These audits are based on the UN Global Compact principles of respon-
sible business and the SA8000 standard, which address our material
human rights impacts and risks.
During audits, we engage with management functions, such as human
resources or operations, by random selection for interviews to gain
GN Store Nord
Annual Report 2024
Content
98/193
insights into any work-related issues, hiring practices, and other rele-
vant topics, particularly considering vulnerable or marginalized work-
ers, such as minorities, persons with disabilities, and migrant workers.
Following the interview, an assessment is performed to ensure working
hours, treatment by superiors, safety, and salary are compliant with
our standards and local legislations. Where major audit findings are ev-
ident, GN requires these to be addressed through corrective actions.
Engagement during supplier audits in our upstream value chain in-
forms our business decisions and ongoing collaboration with suppliers.
We also ensure that any major findings from our engagement with
value chain workers are incorporated into relevant improvement re-
quirements for our suppliers, as well as to ensure that they comply
with our Supplier Code of Conduct.
Remediation and channels to raise concerns
Addressing any relevant concerns and grievances because of our im-
pacts on workers in our value chain is especially important to GN. We
are continuously improving our ways of working to be able to appropri-
ately identify situations where our actions may have caused or contrib-
uted to a negative impact, and how we can support affected workers
with suitable remediation.
As part of our Supplier Code of Conduct, we outline GN’s expectations
about grievance mechanisms being available to all workers in the value
chain. Our due diligence approach seeks to achieve that we can assess
suppliers’ processes relating to grievance and any limitations in their
ability to effectively identify cases where workers are impacted nega-
tively. As part of our ongoing work with suppliers on other human
rights issues, we actively cooperate with them to improve their work
with instituting effective remedies.
Moreover, GN’s whistleblower hotline, which is available to all employ-
ees, external parties, and value chain workers, further bolsters our
work in this area. All investigations are managed internally by GN
employees and the hotline can be used to report concerns and experi-
enced or perceived misconduct. This is an important tool for ensuring
that we can identify cases and implement appropriate remedies where
workers in the value chain may be harmed or impacted by our actions
and negative impacts. All complaints are treated with the required con-
fidentiality, ensuring that value chain workers are aware of and trust
these processes to raise their concerns and have them addressed. GN is
also committed to dealing with any employee who takes action and/or
participates in an investigation in a fair and respectful manner. This is
emphasized in GN’s non-retaliation policy to protect individuals against
retaliation when raising concerns. For more information on our whistle-
blower hotline, see sections S1 Own workforce on page 94 and G1
Business ethics on page 103.
Targets
To ensure GN is able to track the effectiveness of our initiatives and
monitor the overall progress of policy implementation, we strive to set
targets that are measurable and relevant for our business. Considering
our efforts in implementing the EcoVadis platform, we are making pro-
gress in strengthening our human rights due diligence process to cater
to all 9 IROs related to working conditions, equal treatment and oppor-
tunities, as well as child labor and other forms of forced labor. Using
this platform is beneficial to us as it has linkages with our existing pol-
icy objectives, especially regarding our Supplier Code of Conduct.
The scope of the targets includes all our business activities and cover
our upstream and downstream value chain. We have set two targets in
2024 together with stakeholders from our compliance functions:
We implemented the EcoVadis supplier platform in 2023 and since
then we have onboarded 47 of our suppliers. In 2024, we therefore
achieved our ESG target for the Executive Leadership Team (ELT)
(see page 44) connected to EcoVadis, where we aimed to acquire
scorecards from more than 50% of suppliers, from whom we
requested data in 2024 (baseline: 0%). More specifically, we
reached out to 26 suppliers in 2024, where 17 of these (65%) are
now rated on the platform.
As part of our overall work to become compliant with the new EU
due diligence regulation (CSDDD), we have set a new target for
2025 to onboard at least 80% of our largest and most strategic
suppliers (i.e. the largest suppliers in terms of amount of materials
supplied) to EcoVadis over the next reporting period. This means
onboarding at least 75 out of 93 suppliers in this group, where our
current baseline is 0%. We also expect further efforts in this area
to include extending our supplier audit processes to account for
CSDDD requirements, as well as adjusting supplier contracts and if
required updating our Supplier Code of Conduct.
The targets have been set directly relating to value chain workers, such
as aiming to reduce negative or advancing positive impacts, or to man-
age our material risks and opportunities. We have defined a process for
setting targets relating to human rights due diligence, but we have not
engaged directly with value chain workers, their legitimate representa-
tives, or credible proxies, in setting them, nor in tracking the perfor-
mance, or in identifying lessons or improvement as a result of our per-
formance.
Moving into 2025, we also plan to undertake a comprehensive review
of these policy areas to understand any applicable targets that can be
set in relation to workers in the value chain. GN’s overall ambition in
this sphere reflects our drive to strengthen our due diligence processes
and efforts in tracking effectiveness to monitor our progress con-
nected to impacts on value chain workers.
GN Store Nord
Annual Report 2024
Content
99/193
IROs
GN has three IROs related to consumer and end users. (see page 53).
The first IRO is a risk, which relates to data privacy both in our own op-
erations and value chain, reflecting the increasing threat of cyber-at-
tacks and the associated financial consequences for GN. The second
IRO is also a risk, which relates to product safety of hearing aids re-
flecting the financial consequences for GN of failing to meet strict
product health and safety requirements. The final IRO is an actual posi-
tive impact related to the improving hearing health, reflecting the in-
herent positive impact of our hearing aids on the health and wellbeing
of end users.
GN has implemented several policies, actions, and targets for manag-
ing product safety and data privacy related risks. As data privacy and
product safety are strictly regulated by international and local laws,
targets are mainly determined based on these regulations. Given the
compliance-based nature of IROs, GN has not directly engaged with
consumers and end-users when setting targets, tracking performance,
or when identifying lessons learnt.
Helping people with hearing loss
As this positive impact is inherent to the core activity in our Hearing di-
vision, it is not covered in a policy as such. The core action towards
maximizing our positive impact is growing our Hearing business, which
is reflected in our expected organic growth of 5-8% annually until
2028. For more information on our growth assumptions, see Unfolding
GN’s value potential, pages 9-10. Beyond that, we seek to further in-
crease our impact by introducing new product categories, such as over-
the-counter hearing aids, as well as efforts to increase broader aware-
ness of the benefits of hearing health provided by our products. For
more information on this, see LISTEN TO THIS ™ on page 11.
Finally, we seek to help people with hearing loss without direct access
to hearing health due to their circumstances through a variety of prod-
uct donation efforts globally.
In relation to our positive impact of improving hearing health, we set a
target in 2021 to help 10 million people with hearing loss by 2025. We
have already reached that milestone, as by the end of 2024, we esti-
mate that we are helping 11.2 million people with hearing loss live
healthier and happier lives.
Data privacy
Policies
To address the material risk related to data privacy, our Data Privacy
Code of Conduct and Data Privacy Policy are created to ensure that all
GN employees have the knowledge to mitigate risks and to ensure that
GN complies with relevant data protection regulations as the General
Data Protection Regulation (GDPR).
Our Data Privacy Code of Conduct guides how all employees process
and protect the consumer and end-user data that GN handles. The
Data Privacy Code of Conduct also describes processes for collecting,
processing, and protecting consumer and end-user data and applies to
all employees in GN.
The Data Privacy Policy aims to provide direction to identify and meet
the requirements regarding maintenance of privacy as well as the pro-
tection of personal identifiable information. This is in accordance with
applicable laws, regulations, and contractual agreements. The policy
describes rules and restrictions for international transfer of personal
data, how to collect, process, store, and inform personal data, etc.
A key ongoing initiative to ensure compliance with our Data Privacy
Policy and GDPR regulation is a GDPR risk assessment. As part of this,
questionnaires are sent to business process owners via our compliance
application. The aim with the initiative is to assess data privacy risks
across all business processes including alignment with the EU AI Act,
where AI systems and models are used in connection with personal
data.
Another ongoing initiative to contribute to compliance with our Data
Privacy Policy and work procedures is ‘zero trust technologies. It as-
sumes that individuals, devices, and services that are attempting to ac-
cess company resources, even if inside the network, cannot automati-
cally be trusted. The initiative has resulted in significantly reducing any
intruders’ ability to breach GN systems and data.
Actions
The following data privacy initiatives are currently being implemented:
Awareness training is central to making change and GN is imple-
menting a third-party awareness training software for privacy and
security. The program will be rolled out and completed in 2025,
and the training will contribute to increased employee awareness
about data privacy risks, how to report data privacy breaches, and
Consumers and end-users
Accounting policies
Helping people with hearing loss
This number represents the number of people estimated to be using our
products on 31 December 2024. It is calculated using sales volumes of GN
hearing aids and assumptions based on EHIMA figures for binaural treat-
ment (i.e. whether users use one or two hearing aids) and estimated re-
placement rates (where we used five years for users based in high-income
countries US, Europe, Japan, Korea and Australia and eight years for other
countries).
GN Store Nord
Annual Report 2024
Content
100/193
how to set up GN systems according to data privacy laws. In addi-
tion, the software is expected to save time for preparing training
and provide a more professional high quality training program.
Our Product Cyber Security Center of Excellence (CoE) was
launched in 2024 and brings together experts from across GN to
focus on the cyber security of GN products. This initiative builds on
the ongoing work in Cyber Security and ensures compliance with
the growing number of cyber security regulations being intro-
duced globally. The new CoE initially supports the Enterprise and
Hearing divisions specifically and will run as long as it is required to
support meeting our policy objectives related to cyber security.
Targets
Besides compliance with international and local regulations, GN has
not set targets related to data privacy. GN’s ambition is to ensure that
all employees have the proper knowledge of data privacy and that GN
protects all personal data. GN complies with privacy regulations such
as GDPR, Health Insurance Portability and Accountability Act USA
(HIPAA), Personal Information Protection Law (China) (PIPL), and The
Personal Information Protection and Electronic Documents Act (Can-
ada)(PIPEDA). GN continuously reviews internal procedures and fol-
lows regulations to protect consumer and end-user data and ensure
the effectiveness of policies and actions implemented. In connection
with CSRD implementation, the process is formalized from 2024.
Data ethics
GN uses data for various purposes, which leads to benefits for GN and
its customers. GN is committed to act ethically responsible with data
and comply with ethical principles. By actively considering data ethics,
GN intends to ensure human dignity, equality, fairness, responsible use
of data, transparency, and awareness by minimizing risk of algorithm
bias and discrimination, lack of transparency, lack of control, and lack
of responsibility and accountability. GN is implementing appropriate
GN Store Nord
Annual Report 2024
Content
101/193
organizational and technical security measures to ensure that any use
of data happens in a safe and secure manner. GN will periodically re-
view the contents of GN data ethics taking into consideration input
from employees and partners, development in trends, technology, leg-
islation, and ethical data values. See GN’s Data Ethics Policy:
www.gn.com/dataethicspolicy.
Product safety
Policies
GN develops, manufactures, and markets hearing aids, which are classi-
fied as medical devices. Ensuring product safety to manage the mate-
rial risk related to this is fundamental to our business and we adhere to
strict regulatory frameworks and safety standards to effectively man-
age product safety risks.
GN safety policies ensure that our hearing products meet and exceed
safety and quality standards, safeguarding user health and well-being.
The policies apply to all hearing aids and associated accessories de-
signed and manufactured by the company, covering all aspects from
development to post-market monitoring. The policies do not cover
third-party accessories or components not designed or manufactured
by GN, nor does it apply to non-medical electronics.
Our safety policies outline measures to identify, assess, and mitigate
product safety risks throughout the product life cycle. The policies in-
clude details on adherence to medical device standards, quality control
protocols, and post-market surveillance activities. Furthermore, poli-
cies cover risk management approaches focusing on design safety, usa-
bility, and compliance with regulations.
We have a continuous improvement process for product safety
through feedback, technological innovation, and compliance with
evolving standards. According to CSRD Article 2, the 2017/745 Medical
Device Regulation defines the specific safety requirement applicable
for all hearing aids and associated accessories designed and manufac-
tured by the company, covering all aspects from development to post-
market monitoring. Additionally, our devices comply with the 2014/53
Radio Equipment Directive (RED) for wireless communication, includ-
ing Bluetooth functionality, to ensure the safe and effective use of
wireless technology.
Actions
At GN, we utilize robust internal processes to monitor key aspects of
product safety, regulatory compliance, and risk management. Our
overarching ambition is to maintain compliance with regulatory re-
quirements, while proactively mitigating risks associated with product
safety.
Several product safety related initiatives were implemented in GN dur-
ing 2024:
GN is exposed to regular audits and inspections to assess compli-
ance with internal and external safety requirements. In 2024, we
had a total of 17 external audits, including 8 external audits by our
Notified Body.
GN performs and documents training and have continuous educa-
tion programs for staff to stay informed of product safety best
practices and regulatory changes. During 2024, we conducted
training on the updated standard operating procedures in the
Quality Management System. Specifically, GN’s hearing employees
received training in Quality Methods and Cyber Security.
Targets
For our hearing products, as part of our commitment to continuous im-
provement of quality and compliance practice, we strive to ensure we
always comply with country-specific regulation and deadlines in rela-
tion to electronic Medical Device Reporting (eMDR) and vigilance re-
porting, which are both critical in ensuring timely identification of and
response to potential safety issues.
We have set a target on deviation response time, which we measure as
the time taken to initiate corrective actions if we have three consecu-
tive months of underperformance against our response time KPI. The
ongoing target and baseline value was 20 days which was formally de-
fined in 2024. The average response time was 16 days in 2024, which
was within the target value.
To set this target, we utilized a combination of quantitative analysis
(e.g., incident data trends, KPI metrics) and qualitative assessment
(e.g., internal audits, stakeholder feedback). Cross-functional teams in-
cluding Quality, Regulatory Affairs, Risk Management, and Product De-
velopment are involved in defining, monitoring, and refining our KPIs.
Feedback from regulatory bodies and industry partners informs our ap-
proach, particularly for adjusting compliance timelines and addressing
emerging risks.
Regular management review meetings ensure that the target and KPIs
are continually aligned with regulatory requirements and industry best
practices. Vigilance processes are aligned with national and interna-
tional regulatory requirements, where specific deadlines dictate the
timeline for reporting incidents. We employ a trigger-based monitoring
approach for CAPA (Corrective and Preventive Actions), where certain
thresholds (e.g., exceeding specific KPI limits) automatically initiate a
root cause analysis.
GN Store Nord
Annual Report 2024
Content
102/193
Business conduct 103
GN Store Nord
Annual Report 2024
Content
102/193
Sustainability statement
G
overnance
SteelSeries’ Arctis Nova 5 and Companion
App feature the world’s first 100+ audio pre-
sets to deliver a distinct in-game advantage
for Xbox and PlayStation gamers.
The worldwide leader in esports and gaming
peripherals expands the award-winning line
of Arctis Nova headsets purposely built for
a gaming lifestyle.
The Arctis Nova 5 creates a new “affordable
luxury” category for the gaming headset
market providing wireless freedom for Xbox,
PlayStation, Nintendo Switch, PC & Mobile.
Customer-centric innovation
for gamers
GN Store Nord
Annual Report 2024
Content
103/193
IROs
We have four material IROs related to business conduct, all of which
are risks (see page 53), reflecting that as a global company we engage
in business relationships across a wide variety of geographies. The first
IRO is related to culture, reflecting the financial risk of a failure of cre-
ating an internal culture of compliance with codes of conduct and busi-
ness ethics practices. The second IRO is related to the financial risk as-
sociated with failing to adequately deal with whistleblower cases. The
third IRO is related to third-party relationships, reflecting the financial
risk associated with failure in due diligence of third parties we deal
with. The final IRO is related to corruption and bribery, reflecting the
financial risk associated with failure to prevent these practices. For all
IROs, GN has implemented appropriate policies and procedures for
managing material risks identified.
Given that this topic is primarily compliance-based, our overarching ap-
proach to managing material IROs is to comply with legislation and our
policy objectives. We have therefore not set any targets, but will con-
sider on an ongoing basis whether developing targets are required to
mitigate any risks resulting from our material IROs.
Business conduct and corporate culture
GN’s Group Business Ethics & Compliance department collaborates
with the entire organization to mitigate risks of non-compliance with
anti-corruption laws and GN policies worldwide. Our commitment to
business ethics is anchored in GN’s Ethics Guide, which outlines the re-
sponsibilities and ethical standards expected of all employees and rele-
vant business partners. Our standards, policies, and training programs
play a critical role in preventing potential misconduct across GN.
Additionally, it outlines a decision-making process that supports the
resolution of ethical issues and identifies GN departments who are
available to help and advice. Case studies are provided to illustrate
how ethical responsibilities and guidelines apply in everyday situations.
Key content includes the GN Alertline, ethical decision-making, busi-
ness conduct, employment practices, compliance with laws and regula-
tions, conflict of interest, bribery, and third-party management.
The GN Ethics Guide is managed and updated by the Group Business
Ethics & Compliance department and applies to all GN employees, in-
cluding members of the Board of Directors.
The GN Ethics Guide is aligned with generally accepted standards of
ethical business conduct as well as applicable regulations. It is publicly
available on GN's website in ten different languages via
www.gn.com/documents and for employees also via GN's intranet.
All employees and consultants are required to complete the annual
mandatory Ethics Guide e-learning. In-person training is also offered
where needed. Additionally, all new employees are asked to read and
acknowledge the GN Ethics Guide as part of their onboarding.
The EU Whistleblower Directive has been incorporated into Danish law
and GN has established a whistleblower hotline, the GN Alertline, and
implemented a Non-Retaliation Policy that ensures the protection of
whistleblowers. The GN Alertline is a secure and confidential reporting
tool hosted by an independent third party. This hotline is available to
all employees and external stakeholders and can be accessed on the
GN Group website via www.gn.com/whistleblower and for employees
also via GN's intranet.
Concerns can be submitted verbally and in writing. The Group Business
Ethics & Compliance department serves as GN’s designated investiga-
tion unit in compliance with the Danish whistleblower law.
Business conduct
Content
103/193
GN Store Nord
Annual Report 2024
Content
104/193
Management of relationships with suppliers
GN has established procedures and policies for managing relationships
with suppliers to ensure a structured approach to our procurement
processes and fair behavior with business partners. All supplier con-
tracts include stipulations for governing late payments and guidelines
to manage relationships with our suppliers, as well as SMEs. These pro-
cedures are supported by our various policy commitments, such as
GN’s Supplier Code of Conduct and Statutory Corporate Governance
Reports.
Moreover, we actively engage with our suppliers, considering supply
chain risks and sustainability impacts relevant for GN’s value chain. Our
procurement process, guided by our Supplier Code of Conduct, sets so-
cial and environmental criteria for selecting suppliers (see S2 Workers
in the value chain, pages 95-98, and E2 Pollution, pages 77-79). GN’s
Sustainability ESG policy further supports our work on ESG topics with
our supplier base.
As part of GN’s overall supplier engagement, we maintain strong rela-
tionships with suppliers to avoid or minimize impacts of disruptions,
engage in training, dialogue, as well as conducting regular site visits
and audits. All suppliers are screened accordingly on social and envi-
ronmental performance to further support insights into potential im-
pacts and risks in our value chain. We also encourage all suppliers to be
certified or follow the requirements of relevant standards on various
sustainability matters, such as the UN Guiding Principles and the OECD
Guidelines.
To ensure better visibility of our supply chain, we have been working on
implementing the EcoVadis data platform, as well as taking the steps
to integrate data collection with our existing supplier management
systems. In 2025, we will continue to develop our use of this platform
to both onboard more of our largest suppliers, as well as ensure we use
the data collected more strategically to generate valuable insights in
our due diligence process (see S2 Workers in the value chain, pages 95-
98).
Prevention and detection of corruption and
bribery
GN’s Anti-Corruption Policy outlines expectations and requirements to
prevent bribery and corruption. It also provides guidance for employ-
ees on how to report misconduct or seek clarification on concerns. The
policy is communicated through internal awareness campaigns, e-
learnings and in-person training sessions.
The Policy defines the purpose, scope, ownership, and responsibilities
related to the management of anti-corruption. The Policy explains key
terminology related to anti-bribery and anti-corruption, among provid-
ing guidance on key processes to prevent and detect misconduct. Anti-
corruption and anti-bribery training is mandatory for all employees
incl. consultants on an annual basis. GN has not registered any convic-
tions and fines related to violation of anti-corruption or anti-bribery
laws.
GN’s Ethics & Compliance Program is built on the principles of “Pre-
vent, Detect, and Correct” misconduct. This effort includes compliance
policies, training, communication, monitoring, and audits. GN’s Group
Business Ethics & Compliance department regularly conducts onsite
compliance reviews across all levels of GN, with a focus on anti-corrup-
tion and anti-bribery. The department also performs broader planned
reviews in collaboration with Group Legal and Group Financial Report-
ing & Controlling.
GN has appointed Group Business Ethics & Compliance department as
the designated whistleblower investigation unit, in compliance with
Danish law. Oversight of these investigations lies with GN’s Audit Com-
mittee, which is updated quarterly on findings and recommendations
on cases received through the GN Alertline.
Accounting policies
Convictions and fines related to violation of anti-corruption
Fines, penalties and compensation related to violations of anti-corruption
or anti-bribery laws are covered by our internal policy and process on man-
datory engagement of Group Legal, who therefore have visibility of any
such instances.
GN Store Nord
Annual Report 2024
Content
105/193
Q4 financial highlights 106
Quarterly financial highlights 107
Quarterly reporting by segment 108
Quarterly reporting 109
Q4 segment disclosures 110
YTD 2024 segment disclosures 111
Additional financials
Q4 2024
(unaudited)
GN Store Nord
Annual Report 2024
Content
105/193
Have better conversations, both at
home and in the office, with Jabra En-
gage 55.
This intuitive headset is designed for
those who spend most of their day in
calls or virtual meetings, providing an
extensive wireless range and the high-
est levels of security, for maximum
peace of mind.
Customer-centric
innovation for enterprises
GN Store Nord
Annual Report 2024
Content
106/193
GN Group
Revenue ended at DKK 5,019 million, including an organic revenue
growth of 0% (excluding the wind-down the organic revenue growth
was 4%). R&D investments ended at DKK -355 million, reflecting a de-
crease from DKK -474 million in Q4 2023 due to non-recurring items in
Q4 2023 partly offset by investments into the 2025 product roadmap.
Gross profit increased 9% to DKK 2,672 million, reflecting a gross mar-
gin of 53.2% compared to 48.5% in Q4 2023 driven by group-wide syn-
ergies and strong pricing discipline. Management and administrative
costs ended at DKK -467 million in the quarter compared to DKK -638
million in Q4 2023, reflecting timing of certain costs as well as the non-
recurring costs in Q4 2023. Reported EBITA increased 159% to DKK
688 million compared to DKK 266 million in Q4 2023, driven by group-
wide synergies and the non-recurring costs in Q4 2023. The develop-
ment led to an EBITA margin of 13.7% for Q4 2024 compared to 5.2%
in Q4 2023. In Q4 2024, amortization of acquired intangible assets
amounted to DKK -91 million compared to DKK -90 million in Q4 2023.
Financial items were DKK -97 million in Q4 2024 compared to DKK -
117 million in Q4 2023, driven by higher run-rate effects from the re-
financed debt, off-set by a positive non-cash impact from the imple-
mentation of IAS 23. In Q4 2024, free cash flow excl. M&A reached DKK
94 million as a result of the strong profitability and a fairly stable de-
velopment in working capital.
Hearing division
Revenue in Q4 2024 was DKK 1,850 million compared to DKK 1,808
million in Q4 2023, driven by an organic revenue growth of 7%. Reve-
nue growth was 2% including around -2% impact from the develop-
ment in foreign exchange rates and around -3% impact from M&A. In
North America, Hearing delivered solid performance in the independ-
ent market on a very demanding comparison base driven by ReSound
Nexia, which was offset by the development in Veterans Affairs and a
larger retailer. In Europe, Hearing delivered double-digit organic
revenue growth supported by strong performance in the U.K. and Italy.
The growth in Rest of World was solid during the quarter with particu-
lar strong performance in ANZ and Global Partner Sales, partly off-set
by a difficult Chinese market. Hearing’s gross profit ended at DKK
1,135 million in Q4 2024 (compared to DKK 1,039 million in Q4 2023).
The development reflects group-wide synergies, partly off-set by the
disposal of retail activities including Dansk HøreCenter and country
mix. Hearing’s divisional profit was DKK 667 million corresponding to a
divisional profit margin of 36.1%.
Enterprise division
Revenue in Q4 2024 was DKK 1,989 million compared to DKK 1,997
million in Q4 2023, equal to -2% organic revenue growth. Revenue
growth was 0% including around 2% impact from the development in
foreign exchange rates. The development in the quarter reflects dou-
ble-digit growth in video, flat development in headsets, while the de-
cline in speakerphones was significant although improving sequen-
tially. The quarter also included positive growth in both North America
and Rest of World, while Europe is continuing to stabilize. Enterprise
delivered a gross margin of 57.5% in Q4 2024 compared to 52.9% in Q4
2023, driven by group synergies and strong pricing discipline. The divi-
sional profit ended at DKK 745 million in Q4 2024, translating into a di-
visional profit margin of 37.5%.
Gaming & Consumer division
Gaming & Consumer’s revenue in Q4 2024 was DKK 1,180 million com-
pared to DKK 1,264 million in Q4 2023, due to -8% organic revenue
growth. Revenue in Gaming was DKK 1,053 million, while revenue in
Consumer was DKK 127 million. Revenue growth was -7% including
around 1% impact from the development in foreign exchange rates.
The development was driven by 16% organic growth in Gaming on top
of 17% organic growth realized in Q4 2023, highlighting the success of
SteelSeries’ premium and innovative product portfolio making it the
best quarter ever for SteelSeries. The organic revenue growth for Con-
sumer was -66%, reflecting the wind-down of the Elite and Talk prod-
uct lines. Gaming & Consumer delivered a gross margin of 33.4% in Q4
2024 compared to 28.7% in Q4 2023, driven by the strong perfor-
mance in Gaming and group synergies while also impacted significantly
by pro-motional activities in Consumer due to the wind-down (Gross
margin in Gaming was 34.5%, while gross margin in Consumer was
24.4%). The divisional profit ended at DKK 109 million in Q4 2024 (in-
cluding DKK -24 million in extraordinary costs related to the wind-
down), translating into a divisional profit margin of 9.2%, compared to
14.2% in Q4 2023 reflecting the Consumer wind-down.
Q4 financial highlights
Financial overview Q4 2024
GN Store Nord
Hearing division
Enterprise division
Gaming & Consumer division
DKK million
Q4 2024
Q4 2023
Growth
Q4 2024
Q4 2023
Growth
Q4 2024
Q4 2023
Growth
Q4 2024
Q4 2023
Growth
Revenue
5,019
5,069
-1%
1,850
1,808
2%
1,989
1,997
0%
1,180
1,264
-7%
Organic growth
0%
0%
7%
7%
-2%
-9%
-8%
6%
Gross profit
2,672
2,458
9%
1,135
1,039
9%
1,143
1,056
8%
394
363
9%
Gross profit margin
53.2%
48.5%
4.7%p
61.4%
57.5%
3.9%p
57.5%
52.9%
4.6%p
33.4%
28.7%
4.7%p
Divisional profit
1,521
1,371
11%
667
522
28%
745
669
11%
109
180
-39%
Divisional profit margin
30.3%
27.0%
3.3%p
36.1%
28.9%
7.2%p
37.5%
33.5%
4.0%p
9.2%
14.2%
-5.0%p
EBITA
688
266
159%
EBITA margin
13.7%
5.2%
8.5%p
Free cash flow excl. M&A
94
769
-675
GN Store Nord
Annual Report 2024
Content
107/193
Q4
Q4
Full year
Full year
2024
2023
2024
2023
DKK million
(unaud.)
(unaud.)
(aud.)
(aud.)
GN Store Nord
Revenue
5,019
5,069
17,985
18,120
Revenue growth
-1%
-4%
-1%
-3%
Organic growth
0%
0%
1%
-1%
Gross profit margin
53.2%
48.5%
53.2%
49.4%
EBITA*
688
266
2,153
1,200
EBITA margin*
13.7%
5.2%
12.0%
6.6%
Profit (loss) before tax
566
48
1,361
343
Effective tax rate
22.1%
18.8%
22.2%
22.4%
EBITDA
780
487
2,541
1,751
ROIC (EBITA*/Average invested capital)
10%
5%
10%
5%
Earnings per share, basic (EPS)
2.52
0.25
6.79
1.64
Earnings per share, fully diluted (EPS diluted)
2.52
0.25
6.78
1.64
Free cash flow excl. M&A
94
769
1,081
1,092
Cash conversion (Free cash flow excl. M&A/EBITA*)
14%
289%
50%
91%
Equity ratio
35.4%
31.3%
35.4%
31.3%
Net interest-bearing debt
9,699
10,567
9,699
10,567
Net interest-bearing debt (period-end)/EBITDA
3.8
6.0
3.8
6.0
Outstanding shares, end of period (thousand)
145,613
145,613
145,613
145,613
Average number of outstanding shares (thousand)
145,613
145,562
145,613
138,883
Average number of outstanding shares, fully diluted (thousand)
145,712
145,579
145,712
138,991
Treasury shares, end of period (thousand)
5,300
5,300
5,300
5,300
Share price at the end of the period
133.8
171.8
133.8
171.8
Market capitalization
19,476
25,016
19,476
25,016
ROIC and NIBD/EBITDA are calculated based on EBITA and EBITDA for the latest four quarters
* Excluding gain (loss) on divestments of operations etc. and amortization of acquired intangible assets but
including amortization of development projects and software developed in-house.
Q4
Q4
Full year
Full year
2024
2023
2024
2023
DKK million
(unaud.)
(unaud.)
(aud.)
(aud.)
Hearing division
Revenue
1,850
1,808
7,104
6,802
Revenue growth
2%
0%
4%
9%
Organic growth
7%
7%
10%
13%
Gross profit margin
61.4%
57.5%
62.8%
59.9%
Divisional profit
667
522
2,464
1,874
Divisional margin
36.1%
28.9%
34.7%
27.6%
Enterprise division
Revenue
1,989
1,997
7,205
7,463
Revenue growth
0%
-11%
-3%
-14%
Organic growth
-2%
-9%
-3%
-13%
Gross profit margin
57.5%
52.9%
55.7%
52.3%
Divisional profit
745
669
2,544
2,442
Divisional margin
37.5%
33.5%
35.3%
32.7%
Gaming & Consumer division
Revenue
1,180
1,264
3,676
3,855
Revenue growth
-7%
3%
-5%
2%
Organic growth
-8%
6%
-5%
5%
Gross profit margin
33.4%
28.7%
29.8%
25.1%
Divisional profit
109
180
199
232
Divisional margin
9.2%
14.2%
5.4%
6.0%
Quarterly financial highlights
GN Store Nord
Annual Report 2024
Content
108/193
Quarterly reporting by segment
Q1 2023
Q2 2023
Q3 2023
Q4 2023
Q1 2024
Q2 2024
Q3 2024
Q4 2024
YTD 2023
YTD 2024
DKK million
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
Income statement
Revenue
Hearing
1,622
1,719
1,653
1,808
1,737
1,792
1,725
1,850
6,802
7,104
Enterprise
1,767
1,861
1,838
1,997
1,751
1,785
1,680
1,989
7,463
7,205
Gaming & Consumer
825
814
952
1,264
815
922
759
1,180
3,855
3,676
Total
4,214
4,394
4,443
5,069
4,303
4,499
4,164
5,019
18,120
17,985
Organic growth
Hearing
15%
15%
15%
7%
14%
10%
10%
7%
13%
10%
Enterprise
-3%
-23%
-13%
-9%
0%
-3%
-7%
-2%
-13%
-3%
Gaming & Consumer
17%
-4%
3%
6%
0%
12%
-20%
-8%
5%
-5%
Total
7%
-8%
0%
0%
5%
5%
-4%
0%
-1%
1%
Gross profit
Hearing
979
1,039
1,019
1,039
1,089
1,131
1,103
1,135
4,076
4,458
Enterprise
883
986
976
1,056
963
977
927
1,143
3,901
4,010
Gaming & Consumer
179
197
229
363
223
226
253
394
968
1,096
Total
2,041
2,222
2,224
2,458
2,275
2,334
2,283
2,672
8,945
9,564
Gross profit margin
Hearing
60.4%
60.4%
61.6%
57.5%
62.7%
63.1%
64.0%
61.4%
59.9%
62.8%
Enterprise
50.0%
53.0%
53.1%
52.9%
55.0%
54.7%
55.2%
57.5%
52.3%
55.7%
Gaming & Consumer
21.7%
24.2%
24.1%
28.7%
27.4%
24.5%
33.3%
33.4%
25.1%
29.8%
Total
48.4%
50.6%
50.1%
48.5%
52.9%
51.9%
54.8%
53.2%
49.4%
53.2%
Divisional profit
Hearing
392
483
477
522
599
598
600
667
1,874
2,464
Enterprise
518
620
635
669
613
618
568
745
2,442
2,544
Gaming & Consumer
6
25
21
180
37
23
30
109
232
199
Total
916
1,128
1,133
1,371
1,249
1,239
1,198
1,521
4,548
5,207
Divisional margin
Hearing
24.2%
28.1%
28.9%
28.9%
34.5%
33.4%
34.8%
36.1%
27.6%
34.7%
Enterprise
29.3%
33.3%
34.5%
33.5%
35.0%
34.6%
33.8%
37.5%
32.7%
35.3%
Gaming & Consumer
0.7%
3.1%
2.2%
14.2%
4.5%
2.5%
4.0%
9.2%
6.0%
5.4%
Total
21.7%
25.7%
25.5%
27.0%
29.0%
27.5%
28.8%
30.3%
25.1%
29.0%
GN Store Nord
Annual Report 2024
Content
109/193
Quarterly reporting
Q1 2023
Q2 2023
Q3 2023
Q4 2023
Q1 2024
Q2 2024
Q3 2024
Q4 2024
YTD 2023
YTD 2024
DKK million
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
Other Group information
Depreciation and software amortization
-109
-113
-108
-221
-101
-99
-96
-92
-551
-388
EBITDA
282
444
538
487
639
473
649
780
1,751
2,541
EBITA
173
331
430
266
538
374
553
688
1,200
2,153
Amortization and impairment of acquired intangible assets
-102
-101
-99
-90
-91
-89
-94
-91
-392
-365
Profit (loss)
-43
43
227
39
266
112
289
392
266
1,059
Free cash flow excl. M&A
-578
622
279
769
46
155
786
94
1,092
1,081
Acquisitions and divestments of companies
-36
-
441
-
-35
-
106
29
405
100
Free cash flow
-614
622
720
769
11
155
892
123
1,497
1,181
GN Store Nord
Annual Report 2024
Content
110/193
Income statement
Hearing
Enterprise
Gaming &
Consumer
Group
Q4 2024
Q4 2023
Q4 2024
Q4 2023
Q4 2024
Q4 2023
Q4 2024
Q4 2023
(DKK million)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
Revenue
1,850
1,808
1,989
1,997
1,180
1,264
5,019
5,069
Production costs
-715
-769
-846
-941
-786
-901
-2,347
-2,611
Gross profit
1,135
1,039
1,143
1,056
394
363
2,672
2,458
Selling and distribution costs
-468
-517
-398
-387
-285
-183
-1,151
-1,087
Divisional profit
667
522
745
669
109
180
1,521
1,371
Development costs
-355
-474
Management and administrative expenses
-467
-638
Other operating income and costs, net
-11
7
EBITA*
688
266
Amortization and impairment of acquired intangible
assets
-91
-90
Gain (loss) on divestment of operations etc.
4
1
Operating profit (loss)
601
177
Share of profit (loss) in associates
-1
-12
Financial items
-97
-117
Profit (loss) before tax
503
48
Tax on profit (loss)
-111
-9
Profit (loss) for the period
392
39
Additional information
Hearing
Enterprise
Gaming & Con-
sumer
Group
Q4 2024
Q4 2023
Q4 2024
Q4 2023
Q4 2024
Q4 2023
Q4 2024
Q4 2023
(DKK million)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
(unaud.)
Revenue distributed geographically
Europe
485
451
1,118
1,085
420
540
2,023
2,076
North America
901
996
443
460
652
559
1,996
2,015
Rest of World
464
361
428
452
108
165
1,000
978
Revenue
1,850
1,808
1,989
1,997
1,180
1,264
5,019
5,069
Revenue growth composition
Organic growth
7%
7%
-2%
-9%
-8%
6%
0%
0%
FX growth
-2%
-3%
2%
-2%
1%
-3%
0%
-3%
M&A growth
-3%
-4%
0%
0%
0%
0%
-1%
-1%
Revenue growth
2%
0%
0%
-11%
-7%
3%
-1%
-4%
Incurred development costs
-690
-394
Capitalized development costs
432
208
Amortization, impairment and depreciation of devel-
opment projects**
-97
-232
Expensed development costs
-355
-418
EBITDA
780
487
Depreciation and software amortization
-92
-221
EBITA*
688
266
EBITA margin
13.7%
5.2%
Number of full-time employees, end of period
7,347
7,165
* Excluding gain (loss) on divestments of operations etc. and amortization of acquired intangible assets but including amortization of de-
velopment projects and software developed in
-house.
** Does not include amortization of acquired intangible assets, cf. definition of EBITA.
Q4 segment disclosures
GN Store Nord
Annual Report 2024
Content
111/193
Income statement
Hearing
Enterprise
Gaming & Con-
sumer
Group
(DKK million)
2024
2023
2024
2023
2024
2023
2024
2023
Revenue
7,104
6,802
7,205
7,463
3,676
3,855
17,985
18,120
Production costs
-2,646
-2,726
-3,195
-3,562
-2,580
-2,887
-8,421
-9,175
Gross profit
4,458
4,076
4,010
3,901
1,096
968
9,564
8,945
Selling and distribution costs
-1,994
-2,202
-1,466
-1,459
-897
-736
-4,357
-4,397
Divisional profit
2,464
1,874
2,544
2,442
199
232
5,207
4,548
Development costs
-1,491
-1,546
Management and administrative expenses
-1,543
-1,810
Other operating income and costs, net
-20
8
EBITA*
2,153
1,200
Amortization and impairment of acquired intangible
assets
-365
-392
Gain (loss) on divestment of operations etc.
72
61
Operating profit (loss)
1,860
869
Share of profit (loss) in associates
-7
-64
Financial items
-492
-462
Profit (loss) before tax
1,361
343
Tax on profit (loss)
-302
-77
Profit (loss) for the period
1,059
266
Additional information
Hearing
Enterprise
Gaming & Con-
sumer
Group
(DKK million)
2024
2023
2024
2023
2024
2023
2024
2023
Revenue distributed geographically
Europe
1,847
1,887
3,938
4,167
1,292
1,430
7,077
7,484
North America
3,616
3,407
1,648
1,679
1,846
1,753
7,110
6,839
Rest of World
1,641
1,508
1,619
1,617
538
672
3,798
3,797
Revenue
7,104
6,802
7,205
7,463
3,676
3,855
17,985
18,120
Revenue growth composition
Organic growth
10%
13%
-3%
-13%
-5%
5%
1%
-1%
FX growth
-2%
-3%
0%
-1%
0%
-3%
0%
-2%
M&A growth
-4%
-1%
0%
0%
0%
0%
-2%
0%
Revenue growth
4%
9%
-3%
-14%
-5%
2%
-1%
-3%
Incurred development costs
-1,909
-1,722
Capitalized development costs
1,015
951
Amortization, impairment and depreciation of devel-
opment projects**
-597
-775
Expensed development costs
-1,491
-1,546
EBITDA
2,541
1,751
Depreciation and software amortization
-388
-551
EBITA*
2,153
1,200
EBITA margin
12.0%
6.6%
Number of full-time employees, end of period
7,347
7,165
* Excluding gain (loss) on divestments of operations etc. and amortization of acquired intangible assets but including amortization of de-
velopment projects and software developed in
-house.
** Does not include amortization of acquired intangible assets, cf. definition of EBITA.
YTD 2024 segment disclosures
GN Store Nord
Annual Report 2024
Content
112/193
Consolidated income statement 113
Consolidated Statement of comprehensive income 113
Consolidated balance sheet at December 31 114
Consolidated statement of cash flow 115
Consolidated statement of equity 116
Consolidated
f
inancial
statements
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
112/193
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
113/193
DKK million
Note
2024
2023
Revenue
2.2
17,985
18,120
Production costs
2.3, 3.4, 3.6
-8,421
-9,175
Gross profit
9,564
8,945
Development costs
2.3, 3.4
-1,491
-1,546
Selling and distribution costs
2.3, 3.4
-4,357
-4,397
Management and administrative expenses
2.3, 3.4, 5.6
-1,543
-1,810
Other operating income and costs, net
-20
8
EBITA*
2,153
1,200
Amortization and impairment of acquired intangible assets
2.5, 3.4
-365
-392
Gain (loss) on divestment of operations etc.
5.1
72
61
Operating profit (loss)
1,860
869
Share of profit (loss) in associates
5.4
-7
-64
Financial income
4.6
358
164
Financial expenses
4.6
-850
-626
Profit (loss) before tax
1,361
343
Tax on profit (loss)
2.4
-302
-77
Profit (loss) for the year
1,059
266
Attributable to:
Non-controlling interests
71
38
Shareholders in GN Store Nord A/S
4.1
988
228
Earnings per share (EPS)
Earnings per share (EPS)
4.1
6.79
1.64
Earnings per share fully diluted (EPS diluted)
4.1
6.78
1.64
* Please refer to Key Ratio Definitions on page 167 for definition of EBITA
DKK million
Note
2024
2023
Profit (loss) for the year
1,059
266
Other comprehensive income
Items that will not be reclassified to the income statement
Actuarial gains (losses)
-52
-2
Tax relating to actuarial gains (losses)
2.4
13
-2
Items that may be reclassified subsequently to the income statement
Adjustment of cash flow hedges
4.3
105
51
Foreign exchange adjustments, etc.
269
-216
Tax relating to other comprehensive income
2.4
-23
-11
Other comprehensive income for the year, net of tax
312
-180
Total comprehensive income for the year
1,371
86
Attributable to:
Non-controlling interests
71
38
Shareholders in GN Store Nord A/S
1,300
48
Consolidated income
statement
Consolidated statement
of comprehensive income
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
114/193
DKK million
Note
2024
2023
Assets
Intangible assets
3.1, 3.4
17,318
16,925
Property, plant and equipment
3.2, 3.3, 3.4
1,088
1,036
Investments in associates
5.4
296
276
Receivables from associates
4.4
211
168
Deferred tax assets
2.4
566
494
Other non-current assets
3.5, 4.4, 5.4
1,804
1,559
Total non-current assets
21,283
20,458
Inventories
3.6
2,585
2,657
Trade receivables
3.7, 4.4
4,673
4,442
Tax receivables
289
69
Other receivables
4.4
801
854
Cash and cash equivalents
980
2,162
Total current assets
9,328
10,184
Total assets
30,611
30,642
DKK million
Note
2024
2023
Equity and Liabilities
Share capital
604
604
Other reserves
-3,440
-3,798
Retained earnings
13,660
12,781
Total equity
10,824
9,587
Bank loans and issued bonds, non-current
4.2, 4.4, 4.5
9,036
3,527
Lease liabilities, non-current
3.3, 4.4, 4.5
362
211
Pension obligations
30
9
Provisions, non-current
3.8
218
144
Deferred tax liabilities
2.4
1,036
745
Other non-current liabilities
4.3, 4.4, 4.5
954
777
Total non-current liabilities
11,636
5,413
Bank loans and issued bonds, current
4.2, 4.4, 4.5
1,746
9,674
Overdraft facilities
4.4, 4.5
258
-
Lease liabilities, current
3.3, 4.4, 4.5
85
87
Trade payables
1,627
1,719
Tax payables
280
229
Provisions, current
3.8
305
340
Other current liabilities
4.3, 4.4
3,850
3,593
Total current liabilities
8,151
15,642
Total equity and liabilities
30,611
30,642
Consolidated balance sheet at December 31
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
115/193
DKK million
Note
2024
2023
Operating activities
Operating profit (loss)
1,860
869
Depreciation, amortization and impairment
3.4
1,379
1,729
Other non-cash adjustments
5.5
-113
124
Cash flow from operating activities before changes in working capital
3,126
2,722
Change in inventories
85
756
Change in receivables
-163
-490
Change in trade payables and other payables
254
172
Total changes in working capital
176
438
Cash flow from operating activities before financial items and tax
3,302
3,160
Interest received
92
81
Interest etc. paid
-434
-428
Tax paid, net
2.4
-235
-175
Cash flow from operating activities
2,725
2,638
Investing activities
Development projects
3.1
-1,015
-951
Investments in intangible assets, excluding development projects
3.1
-269
-388
Investments in property, plant and equipment
3.2
-120
-93
Investments in other non-current assets
-189
-131
Disposal of intangible assets and property, plant and equipment
-
17
Contingent consideration paid
-51
-
Acquisition of companies/operations
5.1
-35
-36
Divestment of companies/operations
5.1
135
441
Cash flow from investing activities
-1,544
-1,141
Cash flow from operating and investing activities (free cash flow)
1,181
1,497
DKK million
Note
2024
2023
Financing activities
Proceeds from borrowings
4.5
-
254
Repayment of bank loans
4.5
-1,086
-3,273
Repayment of issued bonds
4.5
-1,406
-
Repayment of lease liabilities
4.5
-99
-
Repayment of other non-current liabilities
4.5
-32
-
Paid dividends
-
-32
Share-based payment (exercised)
-
47
Proceeds from share placement, net of costs
-
2,621
Drawn/(repaid) on credit facilities
4.5
258
-
Other adjustments
-
71
Cash flow from financing activities
-2,365
-312
Net cash flow
-1,184
1,185
Cash and cash equivalents, beginning of period
2,162
990
Adjustment foreign currency, cash and cash equivalents
2
-13
Cash and cash equivalents, end of period
980
2,162
Consolidated statement of cash flows
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
116/193
Consolidated statement of changes in equity
2024
Other reserves
DKK million
Share capital
Foreign
exchange
adjustments
Hedging
reserve
Treasury
shares
Proposed dividends
for the year
Retained
earnings
Equity,
shareholders in
GN Store Nord A/S
Non-controlling
interests
Total
equity
Balance at January 1, 2024
604
-1,062
-11
-2,725
-
12,781
9,587
-
9,587
Profit (loss) for the period
-
-
-
-
-
988
988
71
1,059
Actuarial gains (losses)
-
-
-
-
-
-52
-52
-
-52
Tax relating to actuarial gains (losses)
-
-
-
-
-
13
13
-
13
Adjustment of cash flow hedges
-
-
105
-
-
-
105
-
105
Tax relating to cash flow hedges
-
-
-23
-
-
-
-23
-
-23
Foreign exchange adjustments, etc.
-
276
-
-
-
-7
269
-
269
Other comprehensive income for the year
-
276
82
-
-
-46
312
-
312
Total comprehensive income for the year
-
276
82
-
-
942
1,300
71
1,371
Share-based payment (granted)
-
-
-
-
-
-36
-36
-
-36
Fair value adjustment of put option liability
-
-
-
-
-
-27
-27
-71
-98
Balance at December 31, 2024
604
-786
71
-2,725
-
13,660
10,824
-
10,824
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
117/193
Consolidated statement of changes in equity
(continued)
2023
Other reserves
DKK million
Share capital
Foreign
exchange
adjustments
Hedging
reserve
Treasury
shares
Proposed dividends
for the year
Retained
earnings
Equity,
shareholders in
GN Store Nord A/S
Non-controlling in-
terests
Total
equity
Balance at January 1, 2023
549
-846
-51
-3,366
-
10,514
6,800
-
6,800
Profit (loss) for the period
-
-
-
-
-
228
228
38
266
Actuarial gains (losses)
-
-
-
-
-
-2
-2
-
-2
Tax relating to actuarial gains (losses)
-
-
-
-
-
-2
-2
-
-2
Adjustment of cash flow hedges
-
-
51
-
-
-
51
-
51
Foreign exchange adjustments, etc.
-
-216
-
-
-
-
-216
-
-216
Tax relating to other comprehensive income
-
-
-11
-
-
-11
-
-11
Other comprehensive income for the year
-
-216
40
-
-
-4
-180
-
-180
Total comprehensive income for the year
-
-216
40
-
-
224
48
38
86
Increase in share capital, net of costs
55
-
-
-
-
2,021
2,076
-
2,076
Share-based payment (granted)
-
-
-
-
-
18
18
-
18
Share-based payment (exercised)
-
-
-
96
-
-69
27
-
27
Tax related to share-based incentive plans
-
-
-
-
-
2
2
-
2
Sale of treasury shares
-
-
-
545
-
-
545
-
545
Fair value adjustment of put option liability
-
-
-
-
-
71
71
-6
65
Paid dividends
-
-
-
-
-
-
-
-32
-32
Balance at December 31, 2023
604
-1,062
-11
-2,725
-
12,781
9,587
-
9,587
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
118/193
Section 1 - Basis of preparation
Overview of the financial accounting policies in general and an
introduction to Management's key accounting estimates and
judgments.
1.1 Material accounting policies 119
1.2 Key accounting estimates and judgments 121
1.3 Non-IFRS measures 121
Section 2 - Results of the year
Insights into the results for the year, including operating segments,
employee costs and taxes.
2.1 Segment disclosures 123
2.2 Revenue and geographical information 124
2.3 Staff costs and management remuneration 126
2.4 Tax 127
2.5 Income statement classified by function 129
Section 3 - Operating assets and liabilities
Insights into the assets that form the basis for the activities in GN
Store Nord, and the related liabilities. Most of these are included in
invested capital and some in net working capital.
3.1 Intangible assets 131
3.2 Property, plant and equipment 135
3.3 Leases 137
3.4 Depreciation, amortization and impairment 138
3.5 Other non-current assets 139
3.6 Inventories 141
3.7 Trade receivables 142
3.8 Provisions 143
Section 4 - Capital structure and financing
items
Insight into GN Store Nord's capital structure and financial items as
well as financial risks.
4.1 Share capital and capital structure 145
4.2 Financial risks 146
4.3 Derivatives 150
4.4 Financial instruments 151
4.5 Liabilities from financing activities 155
4.6 Financial income and expenses 156
Section 5 - Other disclosures
Statutory notes and other disclosures.
5.1 Acquisition and divestment of companies and operation 158
5.2 Share-based incentive plans 160
5.3 Contingent liabilities 163
5.4 Investments in associates 164
5.5 Other non-cash adjustments 164
5.6 Fees to statutory auditors 164
5.7 Related parties 164
5.8 Events after the reporting period 164
Consolidated
notes
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
118/193
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
119/193
1.1 Material accounting policies
The annual report of GN has been prepared in accordance with IFRS
Accounting Standards (IFRS) as adopted by the EU and the Danish dis-
closure requirements for annual reports of listed companies.
The notes to the annual report have been updated compared to prior
year in certain instances to provide a more accurate representation. In
such cases, comparative figures have been adjusted accordingly.
The annual report has been prepared in accordance with the historical
cost convention, as modified by the revaluation of certain financial
instruments (including derivative financial instruments) at fair value.
The description of the accounting policies in the individual notes is part
of the complete description of GN’s accounting policies.
Defining materiality
The annual report is based on the concept of materiality, to ensure
that the content is material and relevant to the users. GN provides the
specific disclosures required by IFRS unless the information is consid-
ered immaterial.
Consolidated Financial Statements
The consolidated financial statements comprise the financial state-
ments of the parent company, GN Store Nord A/S, and its controlled
subsidiaries in accordance with the Group’s accounting policies. Intra-
group transactions, -shareholdings, -balances, -dividends, and realized
and unrealized gains and losses on intra-group transactions are elimi-
nated.
Control is achieved when GN is exposed or has rights to variable re-
turns from its involvement with the investee and has the ability to
affect those returns through its power over the investee. Generally,
there is a presumption that a majority of voting rights results in con-
trol. To support this presumption and when GN has less than a major-
ity of the voting or similar rights of an investee, GN considers all rele-
vant facts and circumstances in assessing whether it has power over an
investee.
Group companies are listed on pages 165-166. Enterprises that are not
subsidiaries, but where GN exercises significant influence, but where it
does not have power to govern the financial and operating policies, are
considered associates. When assessing whether GN exercises control
or significant influence, potential voting rights that are substantive and
options on acquisition of additional ownership interests are taken into
account.
Foreign Currency Translation
Functional Currency and Presentation Currency
The consolidated financial statements are presented in Danish kroner
(DKK), which is the functional currency and presentation currency of
the parent company.
Translation of Transactions and Balances
Transactions denominated in foreign currencies are translated to the
functional currency at the exchange rates at the transaction date. For-
eign exchange differences arising between the exchange rates at the
transaction date and at the date of payment are recognized in the in-
come statement as financial income or financial expenses. Receivables,
payables and other monetary items denominated in foreign currencies
are translated at the exchange rates at the balance sheet date. The dif-
ference between the exchange rates at the balance sheet date and at
the date at which the receivable or payable arose or was recognized in
the latest annual report is recognized in the income statement as fi-
nancial income or financial expense.
Translation of Subsidiaries
On recognition in the consolidated financial statements of foreign enti-
ties with a functional currency other than the Group’s presentation
currency, the income statements are translated at the exchange rates
at the transaction date, and the balance sheet items are translated at
the exchange rates at the balance sheet date. An average exchange
rate for the month is used as the exchange rate at the transaction date
to the extent that this does not significantly distort the presentation of
the underlying transactions. Foreign exchange differences arising on
translation of the opening balance of equity of such enterprises at the
exchange rates at the balance sheet date and on translation of the in-
come statements from the exchange rates at the transaction date to
the exchange rates at the balance sheet date are recognized in other
comprehensive income.
Foreign exchange adjustment of balances with foreign entities that are
considered part of the investment in the entity is recognized in other
comprehensive income in the consolidated financial statements under
a separate translation reserve.
Cash Flow Statement
The cash flow statement is presented using the indirect method based
on the operating profit (loss). The cash flow statement shows the cash
flow from operating, investing and financing activities for the year and
the year’s changes in cash and cash equivalents as well as the cash and
cash equivalents at the beginning and end of the year. The cash flow
effect of acquisitions and disposals of enterprises is shown separately
in cash flows from investing activities. Cash flow from acquired enter-
prises is recognized in the cash flow statement from the acquisition
date. Cash flow from disposed of enterprises is recognized up until the
disposal date.
Cash flow from operating activities comprises cash flow from the
year’s operations adjusted for non-cash operating items and changes in
Section 1 - Basis of preparation
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
120/193
working capital. Working capital comprises current assets excluding
items stated as cash and cash equivalents and excluding tax receivable,
as well as current liabilities excluding bank loans, tax payable and pro-
visions.
Cash flow from investing activities comprises payments in connection
with acquisitions and disposals of enterprises and activities, acquisi-
tions and disposals of intangible assets, property, plant and equipment
and other non-current assets and acquisitions and disposals of securi-
ties that are not included in cash and cash equivalents.
Cash flow from financing activities comprises changes in the size or
composition of the share capital and related costs as well as the raising
of loans, repayment of interest-bearing debt, payment of the principal
portion of lease liabilities, acquisition and disposal of treasury shares
and payment of dividends to shareholders.
Cash and cash equivalents comprise cash and short-term marketable
securities with a term of three months or less and are subject to an in-
significant risk of changes in value.
IXBRL reporting
GN is required to file its annual report in the European Single Elec-
tronic Format (‘ESEF’). The primary statements and notes in the con-
solidated financial statements are tagged using inline eXtensible Busi-
ness Reporting Language (iXBRL). The iXBRL tags comply with the
ESEF taxonomy, which is included in the ESEF Regulation and devel-
oped based on the IFRS taxonomy published by the IFRS Foundation.
Where a financial statement line item is not defined in the ESEF taxon-
omy, an extension to the taxonomy has been created.
The annual report submitted to the Danish Financial Supervisory Au-
thority consists of the XHTML document together with certain tech-
nical files, all included in a file named GNStoreNord-2024-12-31-en.zip.
New standards, interpretations and amendments
adopted by GN
GN has adopted all relevant new or revised International Financial Re-
porting Standards and IFRIC Interpretations with effective date Janu-
ary 1, 2024, with the following being the most relevant for GN:
Presentation of Financial Statements amendments to IAS 1
The new or revised standards and interpretations did not affect recog-
nition and measurement materially nor did they result in any material
changes to disclosures in the notes. Apart from this, the annual report
is presented in accordance with the accounting policies applied in pre-
vious years’ annual reports.
Accounting standards not yet adopted
A number of new standards, amendments to standards and interpreta-
tions are effective for annual periods beginning after January 1, 2025
and have not been applied in preparing this annual report. GN will
adopt new standards and interpretations as of the effective dates:
The Effects of Changes in Foreign Exchange Rates amendments to
IAS 21 (effective date January 1, 2025)
Amendments to the Classification and Measurement of Financial In-
struments amendments to IFRS 9 and IFRS 7 (effective January 1,
2026)
Annual Improvements Volume 11 (effective January 1, 2026)
IFRS 18, Presentation and Disclosure in Financial Statements (effective
January 1, 2027)
IFRS 18, Presentation and Disclosure in Financial Statements
IFRS 18 includes requirements for the presentation and disclosure of
information in financial statements.
The Statement of Profit or Loss will be presented into five categories,
operating, investing, financing, income tax and discontinued operations
categories based on an assessment of GN’s business activities. The
standard also includes requirements related to aggregation and dis-
aggregation of information in the primary financial statements and
notes. Further, IFRS 18 requires GN to identify its management-de-
fined performance measures as detailed disclosures need to be in-
cluded in the notes for them. This should enable user of financial state-
ments to understand the aspect of financial performance that in man-
agement’s view is communicated by a MPM and how the MPM com-
pares with measures defined by IFRS Accounting Standards.
The Group is assessing the impact of IFRS 18.
None of the other new standards, amendments to standards and inter-
pretations are expected to have material impact on the financial state-
ments of GN.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
121/193
1.2 Key accounting estimates
and judgments
The recognition of certain items of income and expenses and the deter-
mination of the carrying amount of certain assets and liabilities implies
making accounting estimates and judgments.
Key accounting estimate
The estimates used are based on assumptions, which by Management
are deemed reliable, but by nature are associated with uncertainty. The
assumptions may be incomplete or incorrect, and unexpected events
or circumstances may arise. Accordingly, the Group is subject to risks
and uncertainties that may lead to a situation where actual results dif-
fer from estimates. We believe that our estimates are the most likely
outcome of future events.
Key accounting judgement
Key accounting judgements are made when applying accounting poli-
cies. The application of the Group’s accounting policies may require
Management to make judgements that can have a significant impact
on the amounts recognized in the consolidated financial statements.
The impact assessment is based on a combination of quantitative and
qualitative measures, such as outcome expectations, complexity and
subjectivity to indicating the impact to the consolidated financial state-
ments.
No new areas have been categorized as key accounting estimates and
judgements, compared to last year, but a few areas are no longer con-
sidered key accounting estimates and judgements.
A description of key accounting estimates and judgments is included in
the relevant notes:
Note Key accounting estimates Estimate/judgement and judgements 2.2 Revenue and geographical Revenue recognition Estimate information 2.5 Tax Deferred tax assets Judgement valuation 3.1 Intangible assets Recognition and measure-Estimate ment of goodwill and devel-opment projects 3.5 Other non-current assets Ownership interest in Judgementdispensers 5.1 Acquisition and divest-Fair value of identifiable as-Estimate ment of companies and oper-sets and liabilities in busi-ations ness combinations
1.3 Non-IFRS measures
This Annual Report includes financial measures which are not defined
by IFRS Accounting Standards. These measures are included because
they are used by GN’s Management to analyze and manage the busi-
ness and to provide stakeholders with useful information on the
group’s financial position, performance and development. Please refer
to Key Ratio Definitions on page 167 for a definition of these measures.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
122/193
2.1
Segment disclosures 123
2.2 Revenue and geographical information 124
2.3 Staff costs and management remuneration 126
2.4 Tax 127
2.5 Income statement classified by function 129
Section 2
-
Results of the year
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
122/193
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
123/193
2.1 Segment disclosures
The segments are aligned with the internal reporting structure of the
Group.
Effective January 1, 2024, the Group’s segment reporting will now oc-
cur on the following three divisions:
Hearing;
Enterprise; and
Gaming & Consumer
Management has identified Hearing, Enterprise, and Gaming & Con-
sumer as key markets and therefore the reportable segments in the
Group, as this reflects the management of activities, results and the
use of resources.
Prior to January 1, 2024, GN Hearing and GN Audio were the reporta-
ble segments in the Group. The comparative segment results have
been restated for comparison purposes as required by IFRS 8 Operat-
ing Segments. Segment performance is now evaluated on Divisional
profit. Divisional profit is calculated as gross profit less selling and dis-
tribution costs.
Income statement
Accounting policies
Segment Information
GN Store Nord’s Management has identified Hearing, Enterprise and Gaming & Consumer as the reportable segments in the Group. Hearing is operating within
the hearing instrument industry, primarily producing and selling hearing instruments and products related hereto. Enterprise is a leading supplier in the market
for audio and video devices for professional use. Gaming & Consumer is operating to produce gaming devices, peripherals and consumer audio devices.
Segment information is based on the Groups accounting policies. In the Group, segment performance is evaluated on the basis of gross profit and divisional
profit. Segment revenue and expense comprise items directly attributable to a segment and items that can be allocated to a segment on a reasonable basis.
Non-attributable costs are not allocated.
Hearing Enterprise Gaming & Consumer Group (DKK million) 2024 2023 2024 2023 2024 2023 2024 2023 Revenue 7,104 6,802 7,205 7,463 3,676 3,855 17,985 18,120 Production costs -2,646 -2,726 -3,195 -3,562 -2,580 -2,887 -8,421 -9,175 Gross profit 4,458 4,076 4,010 3,901 1,096 968 9,564 8,945 Selling and distribution costs -1,994 -2,202 -1,466 -1,459 -897 -736 -4,357 -4,397 Divisional profit 2,464 1,874 2,544 2,442 199 232 5,207 4,548 Development costs -1,491 -1,546 Management and administrative expenses -1,543 -1,810 Other operating income and costs, net -20 8 EBITA* 2,153 1,200 Amortization and impairment of acquired intangible assets -365 -392 Gain (loss) on divestment of operations etc. 72 61 Operating profit (loss) 1,860 869 Share of profit (loss) in associates -7 -64 Financial items -492 -462 Profit (loss) before tax 1,361 343 Tax on profit (loss) -302 -77 Profit (loss) for the period 1,059 266
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
124/193
2.2 Revenue and geographical information
Revenue disaggregation
Revenue is predominantly recognized at a point in time, and revenue
recognized over time is not significant. Revenue is in all material
respects related to sale of goods; hearing aid instruments, DKK 7,104
million (2023: DKK 6,802 million), audio and collaboration solutions,
DKK 7,205 million (2023: DKK 7,463 million), and gaming gear and
consumer products, DKK 3,676 million (2023: 3,855 million). Revenue
is attributed to countries on the basis of the customer's location. The
US represent a material single country and constitutes the vast
majority of revenue in North America. Germany, also represent a
material single country. One distributor, mainly in Enterprise,
comprises more than 10% of the group's total revenue amounting to
DKK 2,485 million (2023: DKK 2,328 million).
Geographical information on assets
Assets are attributed to countries based on the domicile location of the
asset. Apart from Denmark only the US represents a material single
country and constitutes the vast majority of assets in North America.
Contract liabilities
GN has recognized the following revenue-related contract liabilities:
DKK million 2024 2023 Deferred revenue related to pre-paid extended warranties (Other current liabilities and Other non-current liabilities) 256 203 Accrued rights of return (Other current liabilities) 124 193 Contract liabilities at December 31 380 396 Revenue recognized, included in contract liabilities at the begin-ning of the year 295 265
As of December 31, 2024, customer rebates amounted to DKK 1,032
million (2023: DKK 965 million).
Key accounting estimates
Estimating variable consideration
Certain contracts with customers include a right of return and volume re-
bates that give rise to variable consideration. In estimating the variable
consideration GN Store Nord is required to use either the expected value
method or the most likely amount method based on which method better
predicts the amount of consideration to which it will be entitled. Significant
accounting estimates and judgments involve determining the portion of ex-
pected returns of goods as well as the amount of discounts and rebates.
The portion of goods sold that is expected to be returned is estimated
based on historical product returns data. .
Intangible assets and property, plant and Revenue from contracts with customers equipment Hearing Enterprise Gaming & Consumer Consolidated total Consolidated total DKK million 2024 2023 2024 2023 2024 2023 2024 2023 2024 2023 Europe 1,847 1,887 3,938 4,167 1,292 1,430 7,077 7,484 12,491 12,487 North America 3,616 3,407 1,648 1,679 1,846 1,753 7,110 6,839 5,492 5,130 Rest of World 1,641 1,508 1,619 1,617 538 672 3,798 3,797 423 344 Total 7,104 6,802 7,205 7,463 3,676 3,855 17,985 18,120 18,406 17,961
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
125/193
2.2 Revenue and geographical information
(Continued)
Accounting policies
Revenue
Revenue from the sale of hearing aids and audio and collaboration solutions is
recognized in the income statement when the customer obtains control of the
goods. When considering at what point in time the customer obtains control
of the goods, a number of indicators are considered
, including whether:
GN has a present right to payment for the goods
The customer has legal title to the goods
The customer has physical possession of the goods
The customer has the significant risks and rewards of ownership of the
goods
The customer has accepted the goods
In the majority of sales, the customer obtains control of the goods either
upon shipment from a distribution hub or upon delivery to the customer.
The amount of revenue recognized varies with discounts and rebates offered
to customers. Discounts and rebates are estimated based on the expected
amount to be provided to the customers and reduce revenues recognized.
Revenue is only recognized to the exte
nt that it is highly probable that a
significant reversal will not occur. Revenue from contracts in which GN Store
Nord provides on
-going access to research against a fee and in which the
counterparty reasonably expects that GN Store Nord will continue to perform
research is recognized over the access period.
When goods are sold with a right of return, a refund liability and a right to the
returned products are recognized as
other current liabilities and a current
asset, respectively. The refund liability is deducted from revenue and the right
to the returned products is offset in cost of sales. The portion of goods sold
that is expected to be returned is estimated based on historical product
returns d
ata. The estimated amounts of both returns, discounts and rebates
are reassessed at each reporting date.
GN Store Nord typically provides warranties for general repairs of defects
that existed at the time of sale, as required by law. These assurance
-type
warranties are accounted for as described in the accounting policies for
warranty provisions.
As part of a sales transaction, certain future services such as extended
warranties may be included. In case such service
-type warranties are sold, the
transaction price is allocated to the promised goods and services based on
stand
-alone selling prices. Observable prices are as far as possible used to
determine the stand
-alone selling prices but if such are not available a cost
plus a margin approach is used.
Extended warranties are initially recognized as contract liabilities in the
balance sheet and recognized in the income statement on a straight
-
line basis
over the term of the extended warranty period.
The typical payment terms for customers is between 30 and 60 days. GN
Store Nord does not expect to have contracts with payment terms exceeding
one year. As a consequence, the transaction prices are not adjusted for the
time value of money. Revenue is meas
ured excluding VAT, taxes and granted
cash and quantity discounts in relation to the sale and expected returns of
goods.
Production Costs
Production costs comprise costs, including depreciation and salaries, incurred
in generating the revenue for the year. Production costs include direct and in-
direct costs for raw materials and consumables, wages and salaries, inventory
write
-downs, maintenance and depreciation and impairment of production
plant and costs and expenses relating to the operation, administration and
management of factories.
Development Costs
Development costs comprise costs, salaries, and depreciation of operating
assets and equipment directly or indirectly attributable to the Group’s
development activities. Furthermore, amortization and write
-down of
capitalized development projects are inclu
ded as part of development costs.
Selling and Distribution Costs
Selling and distribution costs comprise costs relating to the sale and
distribution of products and services, including salaries, sales commissions,
advertising and marketing costs, depreciation and impairment, expected
losses on trade receivables etc.
Management and Administrative Expenses
Management and administrative expenses comprise expenses
incurred for management and administration. Administrative expenses
include office expenses, depreciation and impairment, etc.
Other Operating Income and Costs, net
Other operating income and costs comprise items secondary to the principal
activities of the enterprises.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
126/193
2.3 Staff costs and management
remuneration
Staff costs DKK million 2024 2023 Wages, salaries and remuneration 3,665 4,238 Pensions, defined benefit plans - 2 Pensions, defined contribution plans 213 194 Other social security costs 419 438 Share-based incentives -35 22 Total 4,262 4,894 Included in: Production costs and change in payroll costs included in inventories 269 627 Development costs 683 676 Selling and distribution costs 2,567 2,630 Management and administrative expenses 743 961 Total 4,262 4,894 Average number of FTEs 7,201 7,435
Number of FTEs, year-end
7,347
7,165
Share-based incentive plans
The Group's long-term equity-settled incentive program is specified
and described in note 5.2 share-based incentive plans.
Remuneration of the Board of Directors and Executive Management
DKK million 2024 2023 Fixed pay* 15 33 Short-term incentives 12 25 Share-based incentives 7 -13 Total Executive Management remuneration 34 45 Executive Management termination benefits 4 10 Board of Directors remuneration 10 9 Total remuneration to Executive Management and Board of Directors 48 64
* Fixed pay include Base salary and Other benefits. Other benefits include car allowances,
company paid telephone and internet cost. For the Board of Directors Other benefits in-
clude travel allowance and social security costs.
The total remuneration of the Executive Management is based on the
“General Guidelines for Incentive Pay to Management”, as adopted at
GN´s Annual General Meeting.
The remuneration of the Executive Management is based on a fixed
base salary and participation in GN’s option- and warrant-based long-
term incentive programs. Furthermore, the remuneration includes a
yearly bonus plan (short-term incentives) with a target bonus of 50%
of the base salary with a potential to underperform or outperform the
target leading to an effective potential bonus range between 0 - 100%
of the base salary.
The Group does not make pension contributions for members of the
Executive Management. Executive Management has usual severance
agreements and change-of-control agreements.
Members of the Board of Directors receive a fixed remuneration as
approved by the shareholders at the Annual General Meeting on March
13, 2024. The base fee for the Board of Directors did not change from
2023 to 2024. The fixed remuneration is based on GN´s corporate gov-
ernance structure in which an audit committee, a strategy committee,
a remuneration committee and a nomination committee have been es-
tablished. Further, the appointed board members of GN also serve on
the Board of Directors of GN Hearing A/S.
In addition to the remuneration, members of the Board of Directors
who are not Danish residents are entitled to a fixed travel allowance in
connection with participation in board meetings in Denmark.
For details related to the remuneration of the Board of Directors and
Executive Management, refer to the Remuneration Report 2024.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
127/193
2.4 Tax
Tax on profit (loss) DKK million 2024 2023 Tax on profit (loss) Current tax for the year -106 -219 Deferred tax for the year -221 158 Effect of change in income tax rates -1 1 Withholding tax -1 -15 Adjustment to current tax with respect to prior years 42 -6 Adjustment to deferred tax with respect to prior years -15 4 Total -302 -77 Reconciliation of effective tax rate Danish tax rate 22.0% 22.0% Effect of tax rates in foreign jurisdictions 1.1% 1.0% Non-taxable income -1.0% -4.3% Non-deductible expenses 3.2% 3.3% Other, including provisions for uncertain tax positions* -3.1% 0.4% Effective tax rate 22.2% 22.4% Tax relating to other comprehensive income Actuarial gains (losses) 13 -2 Adjustment of cash flow hedges -23 -11 Total -10 -13
*Other primarily relates to tax subsidies relating to R&D countered by provisions for uncer-
tain tax positions.
Deferred Tax DKK million 2024 2023 Deferred tax, net Deferred tax at January 1, net -251 -424 Adjustment with respect to prior years -16 4 Effect of change in income tax rates -1 1 Deferred tax for the year recognized in profit (loss) for the year -221 158 Deferred tax for the year recognized in other comprehensive income 10 for the year -14 Tax related to share-based incentive plans 13 -14 Foreign exchange adjustments -4 38 Deferred tax at December 31, net -470 -251 Deferred tax is recognized in the balance sheet as follows: Deferred tax assets 566 494 Deferred tax liabilities -1,036 -745 Deferred tax at December 31, net -470 -251 Deferred tax, net relates to: Intangible assets -1,150 -999 Property, plant and equipment 23 28 Other securities 5 6 Current assets 175 179 Current liabilities 4 7 Intercompany liabilities -2 -3 Tax loss carryforwards 96 138 Provisions 339 344 Other 40 49 Total -470 -251 Tax value of unrecognized tax assets Tax loss carryforwards 137 64 Other tax assets 83 173 Unrecognized tax assets at December 31 220 237
Unrecognized tax assets are based on the Group's expectations to the
future utilization of the tax assets. All tax losses carryforward have no
expiry date. Deferred tax, net includes DKK 62 million expected to be
utilized within 12 months (2023: DKK 65 million).
Accounting policies
Tax on profit (loss) for the year
The parent company is jointly taxed with all Danish subsidiaries. The cur-
rent Danish corporation tax is allocated between the jointly taxed compa-
nies in proportion to their taxable income. The jointly taxed companies are
taxed under the on-account tax scheme.
Tax for the year comprises current tax and changes in deferred tax for the
year. The tax expense relating to the profit (loss) for the year is recognized
in the income statement, and the tax expense relating to amounts recog-
nized in other comprehensive income is recognized in other comprehensive
income.
Current tax payable is recognized in current liabilities and deferred tax is
recognized in non-current liabilities. Tax receivable is recognized in current
assets and deferred tax assets are recognized in non-current assets.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
128/193
2.4 Tax (Continued)
Approach to tax and taxes paid
The tax GN pays is an important part of our wider economic and social
impact and a key mechanism by which GN contributes to the develop-
ment of the countries where we operate. GN is committed to paying
tax responsibly, complying with tax regulations and acknowledges its
responsibility to stakeholders to meet expectations of good tax prac-
tices.
The GN Tax Policy is reviewed annually and approved by the Board of
Directors. Please refer to our tax policy on the GN website:
www.gn.com/taxpolicy.
We monitor and support the international initiatives building trust in
multinationals tax management and payments. In acting responsibly,
we disclose our main taxes paid on a regional level and for Denmark
separately. For the financial year 2024, our estimated corporate tax
payment amounts to DKK 235 million (2023: DKK 175 million).
GN is subject to taxation in the countries in which we operate. The tax
legislation and tax rates in these countries differ, impacting the tax we
pay. The allocation of taxes paid is based on the “principal model”,
which is in alignment with our operational and commercial activities
and is recognized by OECD as an acceptable transfer pricing model to
allocate taxable profits. The allocation is based on functions, assets,
and risks in every entity.
While acting responsibly, GN observes and complies with the applica-
ble international tax initiatives regarding reporting and disclosure re-
quirements. We continuously monitor the development to consider
our response to the proposed international disclosure requirements.
GN is subject to the Pillar Two rules and has had no material top-up tax
in 2024. GN has applied the mandatory exception and has therefore
not recognized any Pillar Two related deferred taxes in 2024.
Number of em-ployees, end of EBT IFRS (DKK Effective tax Tax paid (DKK Accrued tax Regions Nature of Activity period million) rate million) (DKK million) Denmark Principal 1,740 541 21.0% 85 41 Europe R&D, Production, distribution and sales 887 269 29.0% 48 20 North America R&D, Production, distribution and sales 1,785 276 16.0% 30 18 Rest of World R&D, Production, distribution and sales 2,935 275 24.0% 72 27 Total Total GN Group 7,347 1,361 22.2% 235 106 Eliminations and other adjust-ments IFRS annual report 2024 Total GN Group 7,347 1,361 22.2% 235 106
Accounting policies
Deferred Tax
Deferred tax assets, including the tax base of tax loss carryforwards, are
recognized at the expected value of their utilization, either as a set-off
against tax on future income or as a set-off against deferred tax liabilities
in the same legal tax entity and jurisdiction. Deferred tax is measured using
the balance sheet liability method on all temporary differences between
the carrying amount and the tax base of assets and liabilities. Deferred tax
is not recognized on goodwill unless this is deductible for tax purposes. De-
ferred tax is measured according to the tax rules and at the tax rates appli-
cable in the respective countries at the balance sheet date when the de-
ferred tax is expected to crystallize as current tax. The change in deferred
tax as a result of changes in tax rates is recognized in the income state-
ment. If a tax deduction on computation of the taxable income in Denmark
or in foreign jurisdictions is obtained as a result of share-based payment
programs, the tax benefit for the deduction is recognized directly in the
balance sheet. Deferred tax assets are subject to annual impairment tests
and are recognized only to the extent that it is probable that the assets will
be utilized.
Key
accounting judgement
Deferred tax assets valuation
Management has made judgments in determining the extent to which de-
ferred tax assets are recognized. GN recognizes deferred tax assets only to
the extent that it is probable that taxable profit will be available against
which the temporary differences and unused tax losses can be utilized.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
129/193
2.5 Income statement classified by function
The group presents the income statement based on a classification of
costs by function. However, in order to present EBITA in the income
statement, which is the measure of profit used by Management, amor-
tization and impairment of acquired intangible assets are separated
from the individual functions and presented as a separate line item. If
amortization and impairment of acquired intangible assets are allo-
cated to the individual line items by function, the income statement is
presented as follows:
DKK million 2024 2023 Revenue 17,985 18,120 Production costs -8,421 -9,175 Gross profit 9,564 8,945 Development costs -1,634 -1,666 Selling and distribution costs -4,579 -4,613 Management and administrative expenses -1,543 -1,786 Other operating income and costs, net -20 -72 Gain (loss) on divestment of operations etc. 72 61 Operating profit (loss) 1,860 869 In the above income statement amortization and im-pairment of acquired intangible assets has been allo-cated to functions as follows: Development costs -143 -176 Selling and distribution costs -222 -216 Amortization and impairment of acquired intangible assets -365 -392
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
130/193
Introduction
Insights into the assets that form the basis for the activities in GN
Store Nord, and the related liabilities. Most of these are included in
invested capital and some in net working capital.
3.1 Intangible assets 131
3.2 Property, plant and equipment 135
3.3 Leases 137
3.4 Depreciation, amortization and impairment 138
3.5 Other non-current assets 139
3.6 Inventories 141
3.7 Trade receivables 142
3.8 Provisions 143
Section 3
-
Operating assets and liabilities
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
130/193
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
131/193
3.1 Intangible assets
The carrying amount of In-house development projects and software
include development in progress of DKK 1,503 million and DKK 721
million respectively (2023: DKK 1,322 million and DKK 641 million).
Goodwill
Goodwill arising from business acquisitions is recognised in the consoli-
dated financial statements. There were no additions during the year
(2023: no additions).
Management performs an annual impairment test of the carrying
amount of goodwill. The impairment test covers the Group's cash-
generating units (CGU) to which the carrying amount of goodwill is
allocated.
Acquired devel-In-house devel-opment pro-opment pro-jects and soft-Customer rela-Patents and DKK million Goodwill jects ware tionships Software rights Other Total Cost at January 1 11,154 6,981 903 1,223 2,090 958 1,421 24,730 Additions - 1,015 - - 269 - - 1,284 Disposals -11 -1 - -50 -58 - - -120 Disposal on company divestments -40 - - -32 - - -5 -77 Transfers - - - - - - - - Foreign exchange adjustments 241 - - - 1 - 1 243 Cost at December 31 11,344 7,995 903 1,141 2,302 958 1,417 26,060 Amortization and impairment at January 1 - -4,684 -226 -530 -984 -729 -652 -7,805 Amortization - -597 -41 -82 -95 -83 -76 -974 Disposals 11 - 10 50 31 - - 102 Disposal on company divestments 3 - - 32 - - 4 39 Impairment - -104 - - - - - -104 Transfers - - - - - - - - Foreign exchange adjustments - - - - - - - - Amortization and impairment at December 31 14 -5,385 -257 -530 -1,048 -812 -724 -8,742 Carrying amount at December 31, 2024 11,358 2,610 646 611 1,254 146 693 17,318 Cost at January 1 11,570 6,030 903 1,449 1,734 965 1,401 24,052 Additions - 951 - - 361 - 27 1,339 Disposals -246 - - -212 - - - -458 Transfers - - - - - - - - Foreign exchange adjustments -170 - - -14 -5 -7 -7 -203 Cost at December 31 11,154 6,981 903 1,223 2,090 958 1,421 24,730 Amortization and impairment at January 1 - -3,922 -139 -466 -774 -647 -558 -6,506 Amortization - -582 -87 -114 -80 -89 -102 -1,054 Disposals - - - 36 - - 36 Impairment - -180 - - -135 - - -315 Transfers - - - - - - - - Foreign exchange adjustments - - - 14 5 7 8 34 Amortization and impairment at December 31 - -4,684 -226 -530 -984 -729 -652 -7,805 Carrying amount at December 31, 2023 11,154 2,297 677 693 1,106 229 769 16,925
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
132/193
3.1 Intangible assets (Continued)
During 2024, the Group reorganized its operations, resulting in the cre-
ation of three new divisions: Hearing, Enterprise, and Gaming & Con-
sumer. Consequently, GN Audio's goodwill of DKK 6,825 million on 31
December 2023 was reallocated to the new divisionsEnterprise, and
Gaming & Consumer, based on their relative values as of the reorgani-
zation date. Hearing was not included in the reallocation as the division
remain unchanged.
Goodwill at 31 December 2024 with restated 2023 comparatives are as
follows:
Carrying amount of Pre-tax discount Weighted average goodwill rate cost of capital DKK million % % 2024 2023 2024 2023 2024 2023 CGUs Hearing 4,483 4,329 7.8 8.7 7.5 8.3 Enterprise 4,503 4,453 8.0 9.3 7.8 8.8 Gaming & Consumer 2,372 2,372 8.2 9.3 8.0 8.8 Total 11,358 11,154
In the impairment test, the discounted future cash flows of each CGU
(the value in use) were compared with the carrying amounts. Future
cash flows are based on the budget for 2025, market forecasts for
2025 2028, strategy financial models, etc. approved by the Board of
Directors. Budgets and strategy financial models are based on specific
assumptions for the individual CGU regarding sales, operating profit,
working capital, investments in non-current assets, etc. The calcula-
tions apply expected growth in the terminal period of 2.0% p.a. for all
CGUs (2023: 2.0% p.a.). Assumptions regarding sales and operating
profit is based on marked assumption and growth, the WACC is based
on peers, working capital and investments in non-current assets is
based on historical data and strategy plan.
The long-term market growth in the Hearing Aid, Enterprise, and Gam-
ing industries is driven by the following main factors:
Hearing:
Shifting demographics with a growing elderly and more affluent
population
Intensified noise pollution driving the increased prevalence of
hearing loss
Increased penetration rates as more people with a hearing loss will
use hearing aids in the future, and
Increased use of two hearing aids, which is relatively common to-
day, instead of only one
Enterprise:
Increased penetration rates as more people with a hearing loss will
use hearing aids in the future, and
UC technology has the potential to reduce travel cost and carbon
footprint by the companies that adopt the technology
Continued transition from desk phones to Unified Communica-
tions
Video playing an increasingly larger role in future experiences
Increasing flexibility requirements by office-workers, demands for
productivity, focus on cloud-based solutions, and general technol-
ogy improvements
Gaming & Consumer:
Continued growth in gaming, time spent and players
Growing appetite for premium features, driving higher ASPs
The expected revenue growth across the three divisions is based on the
current differentiated product offering with unique technology as well
as future product launches Based on the impairment test and related
assumptions, Management has not identified any goodwill impairment
at December 31, 2024. No likely change in the assumptions applied will
result in an impairment.
Development projects and software
In-progress and completed development projects comprise develop-
ment and design of hearing instruments and audio and collaboration
solutions. Most development projects are expected to be completed in
the coming years, after which product sales and marketing can be com-
menced. Management performs at least one annual impairment test of
the carrying amount of recognized development costs. The recovera-
ble amount is assessed based on sales forecasts. During the year, im-
pairments of DKK 104 million (2023: DKK 180 million) related to pro-
jects were recognized, mainly attributable to the wind-down of the
Elite and Talk product lines. In Management's assessments, the recov-
erable amount exceeds the carrying amount at December 31, 2024.
Software comprises development, design and test of production, plan-
ning software and reporting systems, business intelligence etc.
Implementation of these systems is expected to optimize internal pro-
cedures and processes. During the year, impairments of DKK 0 million
(2023: DKK 135 million) related to software were recognized. In 2024,
Management assessed that the expected useful lives were reflected in
the carrying amounts at December 31, 2024.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
133/193
The Group’s move to one company geared towards capturing com-
pany-wide synergies which will support and accelerate margin im-
provements across the Group. In order to capture these synergies, the
group has stream-lined processes including refined product and soft-
ware focus resulting in the aforementioned development projects im-
pairments recognized in the 2024 financial year.
Customer relationships
Customer relationships primarily comprise acquired customer relation-
ships. The most significant customer relationship relates to the acquisi-
tion of SteelSeries, Audigy, BlueParrot and US Beltone.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
134/193
3.1 Intangible assets (Continued)
Patents and rights
Patents and rights primarily comprise acquired patents and rights. The
most significant patents and rights relate to technologies for the de-
velopment of new hearing instruments for Hearing and rights to the
use of certain technologies for development of headsets and video
communications solutions.
Other
The Group's other intangible assets mainly comprise of DKK 627 mil-
lion (2023: DKK 693 million) related to trademarks, DKK 21 million
(2023: DKK 66 million) related to supply agreements and DKK 0 million
(2023: DKK 2 million) related to know-how. In Management's assess-
ments, the recoverable amount exceeds the carrying amount at De-
cember 31, 2024.
Accounting policies
Goodwill
At the acquisition date goodwill is recognized in the balance sheet at cost as
described under Business combinations (note
5.1). Subsequently, goodwill is
measured at cost less accumulated impairment losses. Goodwill is not
amortized but is tested for impairment at least once a year. The carrying
amount of goodwill is allocated to the Group’s cash
-generating units at the
acqui
sition date. Identification of cash-generating units is based on how
Management monitors the operation in the Management reporting.
As a result of the integration of acquired enterprises in the existing group,
Management assesses that the smallest cash
-generating units to which the
carrying amount of goodwill can be allocated are: Hearing
, Enterprise and
Gaming & Consumer
.
Development projects, Software, Patents, Licenses and
Other Intangible Assets
Intangible assets are measured at cost less accumulated amortization and im-
pairment. Amortization is provided on a straight
-line basis over the expected
useful lives of the assets. When changing the depreciation period, the effect
on the depreciation is re
cognized prospectively as a change in accounting esti-
mates. Amortization and impairment is recognized in the income statement
as production costs, development costs, distribution costs and administrative
expenses.
The expected useful lives are as follows:
Completed development projects1-5 years Software3-10 years Customer relationshipsup to 10 yearsPatents, licenses, trademarks and otherup to 20 yearsintellectual property rights
Development projects that are clearly defined and identifiable, where the
technical utilization degree, sufficient resources and a potential future market
or development opportunities in the Company is evidenced, and where
GN
Store Nord intends to produce, market or use the project, are recognized
as intangible assets if it is probable that costs incurred will be covered by fu-
ture earnings. The cost of such development projects includes direct wages,
salaries, materials and other direct and indirect costs a
ttributable to the de-
velopment projects. Amortization and write
-down of such capitalized devel-
opment projects are started at the date of completion and are included in de-
velopment costs. Other development costs are recognized in the income
statement as inc
urred.
Gains or losses on the disposal of intangible assets are determined as the
difference between the selling price less selling costs and the carrying amount
at the disposal date, and are recognized in the income statement as other
operating income or other o
perating costs, respectively.
Impairment of Goodwill and in
-progress development projects
Goodwill is subject to at least one annual impairment test. Similarly, in
-
progress development projects are tested for impairment at least annually.
An impairment test is also performed whenever there is an indication that an
asset may be impaired.
The carrying amount of goodwill is tested for impairment together with the
other non
-current assets in the cash-generating unit to which the goodwill is
allocated. Goodwill is written down to the recoverable amount if the carrying
amount is higher than the
computed recoverable amount. The recoverable
amount is computed as the present value of the expected future net cash
flows from the enterprises or activities to which the goodwill is allocated.
Recognition of impairment losses in the income statement
An impairment loss is recognized if the carrying amount of an asset or its
cash
-generating unit exceeds the recoverable amount of the asset or the
cash
-generating unit. Impairment of goodwill is recognized in a separate line
item in the income statement.
Impairment of goodwill is not reversed.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
135/193
3.1 Intangible assets (Continued)
3.2 Property, plant and equipment
Key accounting estimates
Valuation of intangible assets - goodwill
Determining whether goodwill is impaired requires a comparison of the
recoverable amount with the carrying amount. The recoverable amount is
determined as the net present value of the future cash flows expected to
arise from the cash-generating unit to which goodwill is allocated.
Key
accounting estimates
Valuation of intangible assets - development projects
Development projects are measured at cost less accumulated amortization
and impairment. An impairment test is performed of the carrying amount
of recognized development projects. The impairment test is based on
assumptions regarding strategy, product life cycle, market conditions,
discount rates and budgets, etc., after the project has been completed and
production has commenced. If market-related assumptions etc., are
changed, development projects may have to be written down.
Management examines and assesses the underlying assumptions when
determining whether or not the carrying amount should be written down.
Factory Operating Assets and office Leasehold Plant and assets and under DKK million buildings improvements machinery equipment construction Total Cost at January 1 679 210 935 773 14 2,611 Reclassification -4 -15 -7 26 - - Additions 28 39 30 13 10 120 Disposals - -13 -2 -18 - -33 Disposals on company divestments - -12 - -17 - -29 Foreign exchange adjustments - - - -9 - -9 Cost at December 31 703 209 956 768 24 2,660 Depreciation and impairment at January 1 -281 -157 -782 -644 - -1,864 Depreciation -27 -18 -66 -74 - -185 Impairment - - -6 - - -6 Disposals - 13 1 16 - 30 Disposals on company divestments - 12 - 16 - 28 Transfers -13 3 -15 25 - - Foreign exchange adjustments 1 -2 -2 -1 - -4 Depreciation and impairment at December 31 -320 -149 -870 -662 - -2,001 Carrying amount at December 31, 2024 383 60 86 106 24 659 Leased assets, c.f. note 3.3 383 - - 46 - 429 Total carrying amount at December 31, 2024 766 60 86 152 24 1,088 Cost at January 1 671 236 958 798 14 2,677 Additions 11 8 31 41 2 93 Disposals - -29 -48 -60 - -137 Reclassification - - 2 - -2 - Foreign exchange adjustments -3 -5 -8 -6 - -22 Cost at December 31 679 210 935 773 14 2,611 Depreciation and impairment at January 1 -256 -170 -716 -636 - -1,778 Depreciation -27 -18 -115 -61 - -221 Impairment - - - - - - Disposals - 29 48 48 - 125 Foreign exchange adjustments 2 2 1 5 - 10 Depreciation and impairment at December 31 -281 -157 -782 -644 - -1,864 Carrying amount at December 31, 2023 398 53 153 129 14 747 Leased assets, c.f. note 3.3 272 17 289 Total carrying amount at December 31, 2023 670 53 153 146 14 1,036
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
136/193
3.2 Property, plant and equipment
(Continued)
Accounting policies
Property, plant and equipment
Land and buildings, plant and machinery and fixtures and fittings, other plant
and equipment are measured at cost less accumulated depreciation and
impairment losses. Cost comprises the purchase price and costs of materials,
components, suppliers, direct
wages and salaries and indirect production
costs until the date when the asset is available for use. Liabilities related to
dismantling and removing the asset and restoring the site on which the asset
is located are added to the cost. Where individual comp
onents of an item of
property, plant and equipment have different useful lives, they are accounted
for as separate items, which are depreciated separately.
Depreciation is provided on a straight
-line basis over the expected useful lives
of property, plant and equipment.
The expected useful lives are as follows:
Buildings and installations (land is not depreciated)10-50 years Leasehold improvements5-20 years Plant and machinery1-7 years Operating assets and equipment2-7 years
When determining the useful lives impact of climate-related risks have been
assessed. Such risks include new climate
-related legislation restricting or
changing the use of certain assets.
The basis of depreciation is calculated as the residual value of the asset less
impairment losses. The residual value is determined at the acquisition date
and reassessed annually. If the residual value exceeds the carrying amount,
depreciation is disconti
nued. When changing the depreciation period or the
residual value, the effect on the depreciation is recognized prospectively as a
change in accounting estimates. Depreciation and impairment is recognized in
the income statement as production costs, develo
pment costs, distribution
costs and administrative expenses.
Expenses for repairs and maintenance of property, plant and equipment are
included in the income statement. Gains or losses on disposal or scrapping of
an item of property, plant and equipment are determined as the difference
between the sales price reduced by costs related to dismantling and removing
the asset, selling costs and costs related to restoring the site on which the
asset is located and the carrying amount. Gains or losses are recognized in the
income statement as Other operating income or Othe
r operating costs,
respectively.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
137/193
3.3 Leases
GN’s leases mainly consist of property leases of e.g. offices but also in-
clude cars and office equipment. Rental contracts are typically made
for fixed periods but may have extension options. Contracts may con-
tain both lease and non-lease components. In such cases the considera-
tion in the contract is allocated to the lease and non-lease components
based on their relative stand-alone prices. Lease terms are negotiated
on an individual basis and contain a wide range of different terms and
conditions. In 2023, GN entered into a sale and leaseback transaction
for the headquarters building which based upon the terms and condi-
tions of the agreement was deemed to be a failed sale. Consequently,
such transaction is treated similar to a financing transaction from ex-
ternal bank (i.e., no derecognition of assets and no recognition of lease
liabilities.)
For information regarding contractual maturity analysis for lease liabil-
ities please refer to note 4.4 Financial instruments.
Lease liabilities DKK million 2024 2023 Contractual maturity analysis of lease liabilities: Less than one year 113 112 Between one and three years 153 140 More than three years 301 69 Total 567 321
The maturity analysis is based on non-discounted cash flows.
Amounts expensed in the income statement and total cash outflow DKK million 2024 2023 Interest expense on lease liabilities 10 8 Expenses for low-value assets and short-term leases 53 7 Total cash outflow re. lease liabilities 99 144
Right-of-use assets from leases included in property, plant and equipment 2024 2023 Factory Operating Factory Operating and office assets and and office assets and DKK million buildings equipment Total buildings equipment Total Carrying amount at January 1 272 17 289 324 32 356 Reclassification -33 33 - - - - Additions 250 28 278 51 45 96 Disposals -32 -1 -33 - - - Remeasurements 8 - 8 14 -30 -16 Depreciation -84 -26 -110 -103 -30 -133 Impairment - - - -6 - -6 Foreign exchange adjustments 2 -5 -3 -8 - -8 Carrying amount at December 31 383 46 429 272 17 289
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
138/193
3.3 Leases (continued)
3.4 Depreciation, amortization
and impairment
DKK million 2024 2023 Depreciation, amortization and impairment for the year of prop-erty, plant and equipment (incl. leased assets) and intangible as-sets are recognized in the income statement as follows: Production costs -113 -154 Development costs -682 -776 Selling and distribution costs -89 -86 Management and administrative expenses -130 -321 Amortization and impairment of acquired intangible assets -365 -392 Total -1,379 -1,729 Depreciation and impairment of property, plant and equipment (inc. leased assets) are recognized in the income statement as fol-lows: Production costs -113 -154 Development costs -21 -12 Selling and distribution costs -59 -83 Management and administrative expenses -108 -111 Total -301 -360 Amortization of intangible assets is recognized in the income state-ment as follows: Production costs - - Development costs -558 -584 Selling and distribution costs -30 -3 Management and administrative expenses -21 -78 Amortization and impairment of acquired intangible assets -365 -389 Total -974 -1,054 Impairment of intangible assets is recognized in the income state-ment as follows: Development costs -104 -180 Management and administrative expenses - -132 Amortization and impairment of acquired intangible assets - -3 Total -104 -315
Accounting policies
Leases
Leases are recognized as a right
-of-use asset and a corresponding liability at
the date at which the leased asset is available for use by the group. Each lease
payment is allocated between the liability and finance cost. The finance cost
is charged to prof
it or loss over the lease period so as to produce a constant
periodic rate of interest on the remaining balance of the liability for each
period. The right
-of use asset is depreciated over the shorter of the asset's
useful life and the lease term on a stra
ight-line basis.
Assets and liabilities arising from a lease are initially measured on a present
value basis. Lease liabilities include the net present value of the following
lease payments:
fixed payments (including in-substance fixed payments), less any lease
incentives receivable
variable lease payment that are based on an index or a rate
amounts expected to be payable by the lessee under residual value
guarantees
the exercise price of a purchase option if the lessee is reasonably certain
to exercise that option, and
payments of penalties for terminating the lease, if the lease term reflects
the lessee exercising that option
The lease payments are discounted using the interest rate implicit in the
lease. If that rate cannot be determined, the lessee’s incremental borrowing
rate is used, being the rate that the lessee would have to pay to borrow the
funds necessary to obtain an
asset of similar value in a similar economic
environment with similar terms and conditions. Right
-of-use assets are
measured at cost comprising the following:
the amount of the initial measurement of lease liability
any lease payments made at or before the commencement date less any
lease incentives received
any initial direct costs, and
restoration costs
Payments associated with short
-term leases and leases of low-value assets
are recognized on a straight
-line basis as an expense in profit or loss. Short-
term leases have a lease term of 12 months or less. Low
-value assets
comprise e.g. IT
-equipment and small items of office furniture.
Extension and termination options
Extension and termination options are included in a number of leases across
the group.
These terms are used to maximize operational flexibility.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
139/193
3.5 Other non-current assets
DKK million
2024
2023
Loans to dispensers of Hearing products
808
770
Pre-paid discounts
316
246
Ownership interests
157
136
RAP, SIP and DCP
473
349
Pension assets
-
33
Other
50
25
Total
1,804
1,559
RAP (Retirement Advantage Plan) and SIP (Savings and Investment
Plan) are programs in which customers earn funds based on purchases.
DCP (Deferred Compensation Plan) is a program in which Management
in certain foreign subsidiaries may choose to defer compensation. The
amounts invested by the Group on behalf of customers and Manage-
ment are recognized in Other non-current assets. The Group’s liabilities
related to the programs are recognized in Other non-current liabilities
at DKK 346 million (2023: DKK 265 million).
All ownership interests are accounted for at fair value through profit or
loss.
Dispenser loans are provided to dispensers of Hearing products in or-
der to support their future growth. The majority of dispenser loans is
related to dispensers in the US. Hearing's assessment of credit risk as-
sociated with non-current loans to dispensers depends primarily on
change in payment behavior and current economic conditions. Before a
loan is extended, the creditworthiness of the individual dispenser is an-
alyzed. Calculating the expected credit loss rates, GN considers histori-
cal loss rates for each category of dispensers, and provides for credit
losses against loans to customers by comparing the development in
the actual loan balance to the agreed development in the loan balance.
The table below illustrates how the 12-month and lifetime expected
credit loss are calculated for dispenser loans and how the credit risk ex-
posure on dispenser loans are grouped by GNs internal credit rating.
2024 2023 Estimated gross Estimated gross carrying Carrying carrying Carrying Expected credit amount at amount (net of Expected credit amount at amount (net of loss rate default loss allowance) loss rate default loss allowance) GN Store Nord internal credit rating % DKK million DKK million % DKK million DKK million Performing 12-month expected credit loss 3% 830 808 2% 782 770 Underperforming Lifetime expected credit losses 100% 107 - 100% 204 - Write-off Assets derecognized through the income statement 100% 23 - 100% 12 - Total dispenser loans at December 31 960 808 998 770 The 12-month and lifetime expected credit losses have developed as follows: Performing Underperforming DKK million (12 month ECL) (lifetime ECL) Total Opening loss allowance as at January 1, 2024 -20 -112 -132 Transferred to underperforming (lifetime ECL) - - New dispenser loans, net -1 -19 -20 Write-off - 23 23 Changes in model/risk parameters - - - Foreign exchange adjustments and other changes - 1 1 Closing loss allowance as at December 31, 2024 -21 -107 -128 Opening loss allowance as at January 1, 2023 -18 -124 -142 Transferred to underperforming (lifetime ECL) 3 3 New dispenser loans -3 - -3 Write-off - 12 12 Changes in model/risk parameters - - - Foreign exchange adjustments and other changes 1 -3 -2 Closing loss allowance as at December 31, 2023 -20 -112 -132
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
140/193
3.5 Other non-current assets (Continued)
Accounting policies
Loans to dispensers
Loans to dispensers and other receivables are measured at amortized cost
less an allowance for expected credit losses. Both loans to dispensers and
other receivables are held for collection of
contractual cash flows and those
cash flows represent solely payments of principal and interest.
Ownership Interests and savings plans
Ownership interests between 20% and 50% in unlisted enterprises in which
the Group does not exercise significant influence on the financial and operat-
ing policies are recognized under non
-current assets at fair value. Gains and
losses on such ownership int
erests are recorded under financial items in the
income statement.
Changes in the fair value of ownership interests at fair value though profit or
loss are recognized in financial items in the income statement.
The savings plans RAP, SIP and DCP are measured at fair value through profit
or loss.
Impairment of dispenser loans
Loss allowances on dispenser loans are measured equal to 12
-month
expected credit losses, if the credit risk has not increased significantly since
initial recognition. If the credit risk has increased significantly, the loss
allowance are measured at an am
ount equal to lifetime expected credit
losses.
The calculation of 12
-month expected credit losses on dispenser loans are
based on a weighted average of historical annual losses on customers.
Payment plans are agreed with dispensers when issuing loans to these. The
credit risk of loans to dispensers is
considered to have increased significantly
since initial recognition when actual loan balances differ from the agreed
Key
accounting judgments
Financial support arrangements
GN Store Nord grants loans to dispensers and acquires ownership interests
in dispensers. The agreements are typically comprehensive, complex and
cover several aspects of the relationship between the parties. Management
assesses the recognition and classification of income and expenses for each
of these agreements, including whether the agreement represent a dis-
count on future sales. Management also assesses whether current eco-
nomic conditions and changes in customers' payment behavior could indi-
cate impairment of the outstanding balances.
Ownership Interests
When considering whether or not Hearing exercises significant influence in
unlisted enterprises a number of judgments are made. These judgments in-
clude considering:
Representation on the board of directors
Participation in policy-making processes
Material transactions between the entity and GN
Interchange of managerial personnel
Provision of essential technical information
development in loan balances with more than 40%. At this point the loan is
considered to be in default and credit impaired.
The calculation of lifetime expected credit losses on dispenser loans is based
on the difference between the development in the actual loan balances and
the agreed development in loan balances. The allowances are increased in
steps if the difference betwee
n the actual loan balance and the agreed devel-
opment in loan balances increases.
Indicators that there is no reasonable expectation of recovery of a dispenser
loan include bankruptcy, change of control and change in the payment
behavior or financial situation of the dispenser. In such cases a full or partial
write
-off of a dispenser loan will be recognized by derecognizing the asset.
Where recoveries are made, these are recognized in the income statement.
Impairment of Pre
-paid discounts
The carrying amount of Pre
-paid discounts is subject to an annual test for
indications of impairment. When there is an indication that assets may be
impaired, the recoverable amount of the asset is determined.
Recognition of impairment losses in the income statement
Impairment losses are recognized in the income statement in the relevant
functional line items. Impairment of dispenser loans are reversed only to the
extent of changes in the assumptions and estimates underlying the impair-
ment calculation.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
141/193
3.6 Inventories
DKK million 2024 2023 Raw materials and consumables 561 622 Work in progress 24 27 Finished goods and merchandise 2,000 2,008 Total 2,585 2,657 The above includes write-downs amounting to -281 -295 Costs of goods sold included in Production Costs -8,155 -8,519
The write-down of inventories were amongst others related to the clos-
ing f the Consumer business.
The write-down of inventories were amongst others related to the
wind-down of the Elite and Talk product lines.
Accounting policies
Inventories
Inventories are measured at cost in accordance with the FIFO-principle
using the standard cost method. Standard costs take into account normal
levels of raw materials and consumables, staff costs, efficiency and
capacity utilization. Standard costs are reviewed regularly and adjusted in
accordance with the FIFO-principle.
Raw materials and goods for resale are measured at cost, comprising pur-
chase price plus delivery costs.
Work in progress and finished goods are measured at cost, comprising the
cost of direct materials, wages and salaries and indirect production over-
heads. Indirect production overheads comprise indirect materials, wages and
salaries, maintenance and depreciation of production machinery, buildings
and equipment as well as factory administration and management.
Where the net realizable value is lower than cost, inventories are written
down to this lower value. The net realizable value of inventories is calcu-
lated as the sales amount less costs of completion and costs necessary to
make the sale.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
142/193
3.7 Trade receivables
The loss allowance included in total trade receivables, based on the
above aging profile and expected loss rates, have developed as follows:
DKK million 2024 2023 Loss allowance at January 1 -185 -174 Increase in loss allowance during the year -34 -38 Trade receivables written off as uncollectible 12 10 Reversal of unused loss allowance 20 16 Disposal on company divestments 1 - Foreign exchange adjustments - 1 Loss allowance at December 31 -186 -185
The total loss allowance of DKK 186 million is included in trade receiv-
ables at December 31, 2024 (2023: DKK 185 million). GN's assessment
of credit risk associated with individual receivables depends primarily
on aging, change in customer payment behavior, current economic
conditions etc. as described in significant accounting estimates.
No security has been pledged to GN for trade receivables.
Accounting policies
Measurement of trade receivables
Trade receivables are measured at amortized cost less expected lifetime
credit losses. The expected loss rates are based on days past due and
whether a receivable concerns a Hearing , Enterprise, or Gaming &
Consumer customer. Current expectations and estimates of expected
credit losses are furthermore based on change in customer behavior and
current economic conditions. Expected credit losses are based on an
individual assessment of each receivable and at portfolio level.
1-60 days past 61-90 days past 91-120 days 121-180 days More than 181 DKK million Current due due past due past due days past due Total Gross carrying amount - Trade receivables 4,008 406 90 75 63 217 4,859 Loss allowance at December 31 -14 -6 -4 -6 -14 -142 -186 Trade receivables at December 31, 2024 3,994 400 86 69 49 75 4,673 Expected loss rate 0% 1% 4% 8% 22% 65% 4% Gross carrying amount - Trade receivables 3,797 479 64 37 58 189 4,624 Loss allowance at December 31 -8 -1 -8 -3 -8 -154 -182 Trade receivables at December 31, 2023 3,789 478 56 34 50 35 4,442 Expected loss rate 0% 0% 13% 8% 14% 81% 4%
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
143/193
3.8 Provisions
Warranty Other DKK million provisions provisions Total Provisions at January 1 331 153 484 Additions 41 39 80 Consumed -3 -6 -9 Reversed -6 -36 -42 Disposal on company divestments -1 -3 -4 Foreign exchange adjustments 11 3 14 Provisions at December 31, 2024 373 150 523 Which is presented in the consolidated balance sheet as: Non-current liabilities 156 62 218 Current liabilities 217 88 305 Provisions at December 31, 2024 373 150 523
Warranty provisions concern products sold. The warranty provision
covers any defects in design, materials and workmanship for a period
of 1-4 years from delivery and completion. Other provisions primarily
consist of provisions for legal disputes, obligations regarding onerous
contracts and property leases.
Accounting policies
Provisions
Warranty provisions are recognized as the underlying goods and services
are sold based on warranty costs incurred in previous years and expecta-
tions of future costs.
Provisions are recognized when, as a result of events before or at the bal-
ance sheet date, the Group has a legal or a constructive obligation and it is
probable that there may be an outflow of resources embodying economic
benefits to settle the obligation. On measurement of provisions, the costs
required to settle the liability are discounted if the effect is material to the
measurement of the liability.
A provision for onerous contracts is recognized when the expected benefits
to be derived by the Group from a contract are lower than the unavoidable
costs of meeting its obligations under the contract (onerous contracts). A
provision for onerous contracts is recognized e.g. when the Company has
entered a binding legal agreement for the purchase of components from
suppliers that exceeds the benefits from the expected future use of the
components and the Company can only sell the components at a loss.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
144/193
Introduction
Insight into GN Store Nord's capital structure and financial items as
well as financial risks.
4.1 Share capital and capital structure 145
4.2 Financial risks 146
4.3 Derivatives 150
4.4 Financial instruments 151
4.5 Liabilities from financing activities 155
4.6 Financial income and expenses 156
Section 4
- Capital structure
and financing items
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
144/193
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
145/193
4.1 Share capital and capital structure
Capital structure
The Board of Directors regularly assess the capital structure. GN’s cur-
rent capital structure is as follows:
Adjusted leverage 3.5x NIBD/EBITDA
Dividend payout of 15-25% of the annual net profit
GN’s overall target is to deliver a competitive shareholder return
through a combination of dividend payments and share price apprecia-
tion. GN aims to distribute any excess cash to shareholders through
share buyback programs, subject to amongst others, requirements to
support the ongoing operations, strategic opportunities, and the capi-
tal structure.
GN remain focused on delivering shareholder value and will consider
doing shareholder distribution again, once the leverage is closer to the
long-term target of 2.0x.
Cash distributions
For the years ended December 31, 2024 and 2023, there has been no
dividend paid related to prior years nor there has been proposed divi-
dend for the year.
Share capital
All shares are fully issued and paid up. The nominal value of each share
is DKK 4 and no shares carry any special rights.
Treasury shares
The treasury shares had a market value of DKK 709 million at
December 31, 2024 (2023: DKK 911 million). In 2023, an accelerated
bookbuild of a directed issue and private placing of 17 million new
shares and 3.6 million existing treasury shares was executed on May
24, 2023, which generated DKK 2.6 billion net of costs.
Treasury shares have been acquired under the share buyback program
in order to reduce the share capital, hedge the option- and warrant-
based long-term incentive programs as well as the obligation under the
convertible bond issued in 2019.
Weighted average number of shares Shares, thousands 2024 2023 Weighted average number of outstanding shares 145,613 138,883 Dilutive effect of share-based payment with positive intrinsic value average for the period 99 108 Diluted weighted average number of shares 145,712 138,991
Result used for calculating EPS
DKK million 2024 2023 Profit (loss) for the year attributable to shareholders in GN Store Nord A/S used for the calculation of earn-ings per share 988 228
Nominal value Nominal value Nominal value Treasury shares Outstanding Total number of of outstanding of treasury of total shares as a percentage Thousands shares Treasury shares shares shares (DKK) shares (DKK) (DKK) of share capital Number/value of shares at January 1, 2024 145,613 5,300 150,913 582,450 21,202 603,652 3.5% Purchase of ownership interest in subsidiaries - - - - - - Share capital increase - - - - - - Number/value of shares at December 31, 2024 145,613 5,300 150,913 582,450 21,202 603,652 3.5% Nominal value Nominal value Nominal value Treasury shares Outstanding Total number of of outstanding of treasury of total shares as a percentage Thousands shares Treasury shares shares shares (DKK) shares (DKK) (DKK) of share capital Number/value of shares at January 1, 2023 127,973 9,220 137,193 511,892 36,882 548,774 6.7% Purchase of ownership interest in subsidiaries 320 -320 - 1,280 -1,280 - Share capital increase 17,320 -3,600 13,720 69,278 -14,400 54,878 Number/value of shares at December 31, 2023 145,613 5,300 150,913 582,450 21,202 603,652 3.5%
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
146/193
4.1 Share capital and capital structure
(Continued)
4.2 Financial risks
GN is exposed to several financial risks arising from its operating, in-
vesting and financing activities, comprising foreign currency risk, inter-
est rate risk, liquidity risk and credit risk. Financial risks are to the ex-
tent possible managed centrally by Group Treasury. Commercial credit
risk, arising primarily from trade and other receivables, is managed de-
centralized through the divisions (Hearing, Enterprise and Gaming &
Consumer).
The Treasury Policy is revised on a continuous basis to adapt to the
changing financial risk situation, and the Treasury Policy has been re-
viewed by the Audit Committee and approved by the Board of Direc-
tors.
The Treasury Policy, including the Limits of Authority for Group Treas-
ury, sets the overall requirements and limits for the treasury activities
within the Group including GN’s hedging policy. It is GN’s policy only to
enter into financial transactions to mitigate risks arising from business
activities, thus no transactions are made purely on speculative basis.
GN’s objectives, policies and process for measuring and managing the
risk exposure related to foreign currency risk, interest rate risk, liquidity
risk and credit risk is summarized in the table and further explained in
the notes below.
Accounting policies
Earnings per Share and
Diluted Earnings per Share
Earnings per share (EPS) is calculated by dividing the profit for the year after
tax by the weighted average number of shares outstanding in the year.
Diluted earnings per share is calculated by increasing the weighted average
number of shares outstanding
by the number of additional ordinary shares
that would be outstanding if potentially dilutive shares were issued. The
dilutive effect of outstanding share based payment is calculated using the
Treasury Stock method.
Equity
Dividends
The expected dividend payment for the year is disclosed as a separate item in
equity. Proposed dividends are recognized as a liability at the date they are
adopted by the Annual General Meeting (declaration date).
Hedging reserve
The hedging reserve includes the accumulated net change in the fair value of
hedging transactions qualifying for hedge accounting.
Treasury Shares
Treasury shares are recognized at cost. Gains and losses on disposal of own
shares are calculated as the difference between the purchase price measured
in accordance with the FIFO
-
principle and the selling price. Gains or losses are
recognized directly in
retained earnings. Dividends received from treasury
shares are recognized directly in retained earnings. Capital reductions from
the cancellation of treasury shares are deducted from the share capital at an
amount corresponding to the nominal value of the
shares.
Foreign exchange adjustments
The translation reserve in the consolidated financial statements comprises
foreign exchange differences arising on translation of financial statements of
foreign subsidiaries from their functional currencies into the presentation
currency used by GN Store
Nord (DKK) and foreign exchange adjustments of
balances considered to be part of the total net investment in foreign entities.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
147/193
4.2 Financial risks (Continued)
Financial riskExposureRisk Management PolicyMitigating actionsEntities within the Group transact in currencies other than their functional cur-The Treasury Policy aims to minimize the foreign currency exposure on operating GN has hedged a substantial part of the expected net EBITA in foreign currencies Foreign currency riskrency, thus are exposed to fluctuations in foreign currencies. profit, net income and free cash flow. The general policy is to manage currency to secure the EBITA contribution of the material trading currencies for the next 12 risks through natural matching of inflows and outflows or through hedging activi-months. The hedges have been designated with revenue and production cost, re-The foreign currency exposures arise primarily from purchases of materials, sales ties using commonly used derivatives such as FX spots and FX forwards. spectively as the hedged items. of products, and loans. Based on the current revenue, cost and loan composition, the primary foreign currency exposures for the Group in 2024 arise from USD and The Treasury Policy sets forth thresholds and requirements for the hedging strat-GBP. egy to be applied; a minimum of 75% and not more than 100% of the net currency exposure on EBITA level in each operating business to maintain this hedging level The EUR foreign currency risk is regarded as low in Danish entities due to Den-at any point in time. All hedging is conducted at Group level. mark’s fixed exchange rate policy towards EUR. Interest rate risks arise from interest-bearing assets and liabilities. Interest-bearing The Treasury Policy aims to minimize the interest rate exposure on operating Due to the interest rate risk composition up until November 2024, GN has, in ac-Interest rate riskitems consist primarily of cash and cash equivalents and bank loans and issued profit, net income and free cash flow. At least 50% of all interest-bearing debt cordance with the Treasury Policy, not been required to hedge the interest rate bonds.should be fixed-rate, either through fixed-rate agreements or through derivatives, risk position.such as interest forwards or interest swaps. Following the redemption of EMTN bond due in November 2024, the Group has exceeded the 50% floating interest rate exposure. The deviation to the Treasury Policy has been waived and approved by the Board of Directors. GN’s loans and EMTN notes are primarily long-term with maturities extended until The Treasury Policy aims to ensure that sufficient funding is available to enable To mitigate potential liquidity or refinancing risks, GN has EUR 520 million Revolv-Liquidity risk2036 with mixture of fixed and floating interest rates.GN to fulfil its financial obligations at any point in time for the next 12 months. ing Credit Facility with maturity in 2027. On December 31, 2024, the Revolving Main funding arrangements are managed or approved by Group Treasury, struc-Credit Facilities were unutilized.turing the funding facilities with committed and uncommitted facilities mainly with a group of relationship banks. Liquidity is managed centrally through cash pools and cash- and working capital management practice. GN’s exposure to credit risk arises primarily from trade receivables, other receiva-GN has established policies for credit risk management related to customers in-GN has decentralized the credit risk management relating to customer including Credit riskbles, dispenser loans and cash and cash equivalents. cluding the use of credit rating agencies. the use of credit rating agencies to the divisions (Hearing, Enterprise and Gaming & Consumer).The financial institutes applied by GN must be highly rated by Moody’s or S&P.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
148/193
4.2 Financial risks (Continued)
Foreign currency risk
GN has exposure towards foreign currencies, mainly arising from the
fluctuations in USD and GBP. The general policy is to minimize GN's
currency exposure through natural matching of in- and out-flows to
mitigate the impact of exchange rate fluctuations on earnings and
cash flow, thereby increasing the predictability of the financial results.
Foreign currency risk is reduced by hedging the foreign currency expo-
sures in accordance with the Treasury Policy. Foreign currency expo-
sures are hedged through FX forwards and FX Swaps. GN’s hedging
setup aims to centralize foreign currency exposure in GN Store Nord
A/S through internal contracts and trade the net foreign currency ex-
posures in the market.
The Group has in 2024 discontinued the practice of hedging long-term
loans denominated in EUR due to the EUR exchange rate risk is re-
garded as low in Danish entities due to Denmark’s fixed exchange rate
policy towards EUR.
Sensitivity analysis for foreign currency risk
The below sensitivity analyses illustrates the potential change in GN’s
profit or loss and equity in a response to a weakening / strengthening
of the currencies of which GN has significant exposure to at the bal-
ance sheet date. This analysis assumes that all other variables in partic-
ular interest rates, remain constant. At year-end an increase of 10% in
the USD exchange rate and 5% in the GBP exchange rate would affect
the income statement and Equity as outlined in the following table:
USD GBP DKK million 2024 2023 2024 2023 Profit or loss after tax 225 -33 -1 2 Equity after tax 51 88 -23 -20
The exposure at year-end is not necessarily representative of the past
or future exposure of the Group.
The sensitivity analysis comprises cash and cash equivalents, current
receivables, trade payables, current and non-current loans, intercom-
pany balances and derivatives as of December 31. The effects of a
change in foreign exchange rates related to these items would be in-
cluded in the Income statement. A change in the value of derivatives
used for hedging would be included in Other comprehensive income if
hedge accounting is applied.
Interest rate risk
GN’s non-current debt have fixed and floating interest rates: listed in-
struments of EUR 50 million private placement with fixed coupon of
1.97% per annum and GBP 40 million private placement with fixed cou-
pon of 3.2% per annum as well as bilateral R&D loans with fixed inter-
est rates, EUR 800 million Term loan drawdown with floating interest
rates.
GN has in 2024 successfully redeemed its EUR 330 million Bond-with-
Warrant-Units 0% and notes issued under the EMTN program includ-
ing EUR 600 million notes with fixed coupon of 0.875% per annum.
An increase of floating interest rates of 1 percentage point would re-
sult in a decrease in the annual profit of DKK 60 million (2023: DKK 9
million).
Liquidity risks
The Group’s capital structure includes interest bearing long-term debt
with maturities between 2026 and 2036, including bank loans, notes
under the Euro Medium Term Note (EMTN) program, and two drawing
rights attached to a EUR 520 million committed revolving credit facil-
ity and a EUR 800 million committed term loan facility. EUR 520 mil-
lion committed revolving credit facility was unutilized on December 31,
2024, and EUR 800 million committed term loan facility was fully uti-
lized as of December 31, 2024. (2023: EUR 520 million committed re-
volving credit facility unutilized and EUR 120 million utilization out of a
EUR 800 million committed term loan facility).
In addition, the Group has EUR 442 million short-term, uncommitted
Money Market lines and Overdraft facilities from its main relationship
banks to diversify its borrowing instruments and manage its net work-
ing capital movement. Money Market lines and Overdraft facilities was
utilized EUR 169 million on December 31, 2024 (2023: EUR 214 million
utilized).
Moreover, GN has a short-term, uncommitted Euro Commercial Paper
program of up to EUR 250 million. The Euro Commercial Paper pro-
gram was utilized at EUR 47 million on December 31, 2024 (2023: EUR
32 million utilized).
Maturity profile
GN do not operate in restricted countries, thus the group do not have
restricted cash constraints.
DKKm
741
369 369 369
319
722
465
1,350
5,952
3,869
2025 2026 2027 2028 2029 2036 2037
R&D loan
Commercial paper and MM loan
Drawn term loan
Undrawn RCF
EMTN notes
HQ financing
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
149/193
Covenants
The Groups loan portfolio is subject to financial covenants that are
common and expected for a company the size of GN Store Nord. The
Group regularly monitors that compliance with the covenants is met.
4.2 Financial risks (Continued)
Credit risk
Credit risk arises from the possibility that transactional counterparties
may default on their obligations, causing financial losses for the Group.
Credit loss refers to the impairment of financial assets due to credit
losses. When financial assets are impaired by credit losses, the GN dis-
closes a reconciliation of changes in that account during the period for
each class of financial assets, such as bad debt provisions.
GNs exposure to various risks associated with the financial instru-
ments is discussed in Note 4.4. The maximum exposure to credit risk at
the end of the reporting period is the carrying amount of each class of
financial assets mentioned below.
Trade receivables and other non-current assets
GN may incur losses if the credit quality of its customers deteriorates
or if they default on their payment obligations to GN. GN’s exposure to
credit risk arises primarily from trade and other receivables. Such credit
risk is managed decentralized through the divisions (Hearing, Enter-
prise and Gaming & Consumer). Assessment of credit risks related to
customers is further described in note 3.7 Trade receivables and note
3.5 Other non-current assets.
Financial instruments and cash deposits
Surplus cash positions in GN is mainly held in current accounts or as
short-term money market deposits. Cash positions are primarily held
with financial institutions through which GN conducts its day-to-day
banking transactions and which are highly rated with Moody’s and
Standard & Poor’s.
It's GN Treasury policy that counterparties for all financial transactions
(whether on-balance sheet or derivatives) must be highly rated finan-
cial institutions (i.e. banks with at least an external investment grade
rating by Moody’s or S&P). No bank accounts may be opened without
prior approval by Group Treasury.
GN has entered into ISDA agreements with all financial institution
counterparties used for trading derivative financial instruments under
which GN has a right to set-off should certain credit event occur, which
means that GN’s actual credit risk is limited to the net assets per coun-
terparty.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
150/193
4.3 Derivatives
Foreign currency risk
The risk relating to purchase and sales in foreign currencies are hedged
using FX forwards and FX spots related to highly probable forecasted
sales and purchase transactions and are designated as cash flow
hedges. Derivatives used to hedge other than highly probable fore-
casted transactions are considered economic hedges.
The primary sources of ineffectiveness are changes to planned pur-
chases, sales or payments. No material ineffectiveness was detected
during the year (2023: No material ineffectiveness).
Fair value adjustments of cash flow and economic hedges DKK million 2024 2023 Fair value adjustment for the year recognized in Other comprehen-sive income 100 -27 Reclassified from equity to revenue during the year 15 -58 Reclassified from equity to production costs during the year -21 136 Adjustment of cash flow hedges in Other comprehensive income 94 51 Fair value adjustment of economic hedges recognized in Other op-erating income and costs, net 2 - Fair value adjustment of economic hedges recognized in financial items -123 96 All exchange rate instruments mature within 12 months from the bal-
ance sheet date.
Accounting policies
Derivative Financial Instruments
Derivative financial instruments are initially and subsequently recognized
in the balance sheet at fair value. Positive and negative fair values of deriv-
ative financial instruments are recognized as other receivables and paya-
bles, respectively. Fair values of derivative financial instruments are com-
puted on the basis of market data and generally accepted valuation meth-
ods.
Changes in the fair value of derivative financial instruments designated as
and qualifying for recognition as a hedge of the fair value of a recognized
asset or liability are recognized in the income statement together with
changes in the value of the hedged asset or liability as far as the hedged
portion is concerned. Changes in the portion of the fair value of derivative
financial instruments designated as and qualifying as a cash flow hedge
that is an effective hedge of changes in the value of the hedged item are
recognized in other comprehensive income. If the hedged transaction re-
sults in gains or losses, amounts previously recognized in other compre-
hensive income are transferred from equity to the same item as the
hedged item.
When a hedging instrument expires, or is terminated, or when a hedge no
longer meets the criteria for hedge accounting, any gains or losses previ-
ously recognized in Other comprehensive income remains in Equity until
the forecast transaction occurs. When the forecast transaction is no longer
expected to occur, the cumulative gain or loss that were reported in equity
are immediately reclassified to the income statement.
For derivative financial instruments, where hedge accounting is not applied
(economic hedges), changes in fair value are recognized in the Income
statement as either Other operating income and costs, net or Financial
items.
Exchange rate instruments 2024 2023 Average rate Contract Fair value, as-Fair value, liabil-Average rate Contract Fair value, as-Fair value, liabil-DKK million (DKK) amount, net* sets ities (DKK) amount, net* sets ities Cash flow hedges AUD / DKK 450 323 7 - 449 211 - -3 GBP** 869 568 - -11 846 515 - -2 INR / DKK 8 81 - -3 8 255 4 -1 USD / DKK 675 -621 30 - 676 -1,136 2 -15 Other currency pairs 199 9 -1 230 5 -5 Total 46 -15 11 -26 Economic hedges USD / DKK 710 -391 4 - 688 -309 54 -60 USD / EUR 704 -3,109 - -56 689 -2,860 65 - Other currency pairs -359 - - -7,761 -3 -5 Total 4 -56 116 -65 * Positive contract amounts indicate sale of currencies vs. DKK or EUR
** Includes exchange rate instruments vs. DKK and EUR
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
151/193
4.4 Financial instruments
Accounting policies
Financial Liabilities
Amounts owed to credit institutions and banks as well as the issued EMTN
bonds are recognized at the date of borrowing at fair value of the proceeds
received less transaction costs paid. In subsequent periods, the financial
liabilities are measured at amortized cost, corresponding to the capitalized
value using the effective interest rate. Accordingly, the difference between
the proceeds and the nominal value is recognized in the income statement
over the term of the loan.
Issued Bond-With-Warrant units are initially recognized at fair value less
related transaction costs. The fair value of the bonds is estimated by calcu-
lating the present value of all contractual future cash flows using an inter-
est rate for a bond with similar credit risk and duration as the issued bonds,
but without the attached warrants. The difference between the fair value
and the proceeds is considered to be the value of the warrants and is rec-
ognized in Equity. The equity component is not re-measured subsequently.
After initial recognition the bonds are measured at amortized cost using
the effective interest method. By applying the effective interest method a
constant interest rate is used to increase the carrying amount of the bonds
and the difference between the carrying amount and the principal amount
is in this way recognized as an interest expense in Financial expenses over
the remaining term to maturity. In case the bonds are redeemed before
maturity, the difference between the carrying amount at amortized cost
and the principal amount will be recognized as a loss in Financial expenses.
Other liabilities, comprising trade payables, amounts owed to associates as
well as other payables, are measured at amortized cost.
Categories of financial assets and liabilities
The financial assets and liabilities presented in the balance sheet can be grouped in the following categories:
DKK million 2024 2023 Financial assets Trade receivables 4,673 4,442 Other receivables 751 744 Receivables from associates 211 168 Other non-current assets 1,174 1,065 Financial assets at amortized cost 6,809 6,419 Derivative financial instruments included in Other receivables 4 117 RAP, SIP, DCP and Ownership interests, etc. included in Other non-current assets 630 494 Financial assets at fair value through profit or loss 634 611 Derivative financial instruments included in Other receivables 46 11 Financial assets at fair value through Other comprehensive income 46 11 Financial liabilities Issued bonds (bond-with-warrant units), non-current 8,199 3,189 Issued EMTN bonds, non-current 371 335 Bank loans, non-current 466 3 Bank loans and issued bonds, current 1,746 9,674 Overdraft facilities 258 - Lease liabilities 447 299 Other non-current liabilities - 4 Trade payables 1,627 1,719 Financial liabilities at amortized cost 13,114 15,223 Derivative financial instruments included in Other liabilities 56 65 RAP, SIP and DCP included in Other non-current liabilities 346 265 Contingent consideration included in Other liabilities 59 90 Financial liabilities at fair value through profit or loss 461 420 Derivative financial instruments included in Other liabilities 16 26 Financial liabilities at fair value through Other comprehensive income 16 26
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
152/193
4.4 Financial instruments (Continued)
Contractual maturity analysis for financial liabilities
The maturity analysis is based on non-discounted cash flows.
2024 2023 Between one and More than three Between one and More than three DKK million Less than one year three years years Total Less than one year three years years Total Issued bonds 26 38 895 959 7,053 37 892 7,982 Bank loans 1,862 6,039 1,850 9,751 2,048 452 2,529 5,029 Lease liabilities 113 153 301 567 112 140 69 321 Other liabilities - 346 1 347 - 54 215 269 Trade payables 1,627 - - 1,627 1,719 - - 1,719 Contingent consideration - 36 23 59 35 55 - 90 Total non-derivative financial liabilities 3,628 6,612 3,070 13,310 10,967 738 3,705 15,410 Derivative financial liabilities 72 - - 72 91 - - 91 Total 3,700 6,612 3,070 13,382 11,058 738 3,705 15,501
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
153/193
4.4 Financial instruments (Continued)
2024 2023 Quoted prices Observable input Unobservable input Quoted prices Observable input Unobservable input DKK million (level 1) (level 2) (level 3) Total (level 1) (level 2) (level 3) Total Financial assets Derivative financial instruments included in Other receivables - 4 - 4 - 117 - 117 RAP, SIP, DCP included in Other non-current assets - 473 - 473 - 349 - 349 Ownership interests etc. included in Other non-current assets - - 157 157 - - 145 145 Financial assets at fair value through profit or loss - 477 157 634 - 466 145 611 Derivative financial instruments included in Other receivables - 46 - 46 - 11 - 11 Financial assets at fair value through Other comprehensive income - 46 - 46 - 11 - 11 Financial liabilities Derivative financial instruments included in Other liabilities - 56 - 56 - 65 - 65 RAP, SIP and DCP included in Other non-current liabilities - 346 - 346 - 265 - 265 Contingent consideration included in Other liabilities - - 59 59 - - 90 90 Financial liabilities at fair value through profit or loss - 402 59 461 - 330 90 420 Derivative financial instruments included in Other liabilities - 16 - 16 - 26 - 26 Financial liabilities at fair value through Other comprehensive income - 16 - 16 - 26 - 26
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
154/193
4.4 Financial instruments (Continued)
DKK million 2024 2023 Fair value net gains (losses) recognized in the income statement: Net fair value gains (losses) on RAP, SIP and DCP 35 13 Net fair value gains (losses) on ownership interests and derivatives re. ownership interests 14 1 Net fair value gains (losses) on contingent consideration -1 7
Fair value hierarchy
Financial instruments measured at fair value are categorized into the
following levels of the fair value hierarchy.
Level 1: Observable market prices for identical instruments.
Level 2: Generally accepted valuation techniques primarily
based on observable data or traded prices for compa-
rable instruments. Derivatives are not traded in an ac-
tive market and fair value is determined using market-
based data input.
Level 3: Valuation techniques primarily based on unobservable
prices.
Exchange rate instruments and interests rate swaps
The fair value of the exchange rate instruments and interest rate
swaps are determined using quoted forward exchange rates and for-
ward interest rates, respectively at the balance sheet date and can be
categorized as level 2 (observable inputs) in the fair value hierarchy.
Ownership interests
The fair value of the ownership interests is based on a market approach
model. The key input is market observations of sales prices of compa-
rable retail entities, combined with internal GN data such as number of
sold hearing aids and the financial statements in which GN holds an in-
terest. In the model, the ownership interests are divided into four
groups of revenue multiple, according to the relative size and profita-
bility of the dispensers. Since most of the data is based on non-observ-
able data, the model is categorized as level 3 in the fair value hierarchy.
The model is updated on a quarterly basis and any changes are re-
flected in the Income statement or in Other comprehensive income as
applicable. The fair value models are sensitive to the dispenser’s finan-
cial performance for the last 24 months rolling on a quarterly basis.
Derivative financial instruments related to ownership interests
Derivative financial instruments related to ownership interests in dis-
pensers of Hearing products, are recognized in the balance sheet at fair
value. The fair value model is based on a market approach model, using
market observations of sales prices of comparable retail entities. The
key inputs used are the number of hearing aid units sold by customer,
average selling prices, and the estimated probability that the instru-
ments will be exercised. The fair value model is categorized as level 3 in
the fair value hierarchy, and is updated on a quarterly basis, and any
material changes are reflected in the income statement. The fair value
models are sensitive to the customers financial performance the last
twelve months of any quarter and the probability of the instruments
being exercised.
RAP, SIP and DCP programs
RAP (Retirement Advantage Plan) and SIP (Savings and Investment
Plan) are programs in which customers earn funds based on purchases
made. DCP (Deferred Compensation Plan) is a program in which Man-
agement in certain foreign subsidiaries may choose to defer compensa-
tion. The asset value is based on the fair value of the mutual fund
investments, and the liability is based on the value generated by partic-
ipant contributions, participant distributions, forfeitures, and invest-
ment earnings or losses. Both asset and liabilities are categorized as
level 2 in the fair value hierarchy. Each quarter GN receive a report re-
garding the fair value of the assets from a third-party contractor, and
will update the financial statements according to this report.
Contingent consideration
Contingent consideration, resulting from business combinations or di-
vestments, is valued at fair value at the acquisition or divestment date
as part of the transaction. The fair value is based on discounted cash
flows and contractual terms of the contingent considerations and on
non-observable inputs, such as the financial performance of the ac-
quired enterprises. The key assumptions take into consideration the
probability of meeting each performance target and the discount fac-
tor. Contingent considerations are categorized as level 3 (unobservable
inputs) in the fair value hierarchy. The models are updated on a quar-
terly basis and any changes are reflected in the income statement. The
fair value models are sensitive to the financial performance of the ac-
quired enterprises, the probabilities of meeting the agreed objectives
and the discount factor.
Fair value disclosures re. financial instruments at amortized cost
Based on observable inputs (fair value hierarchy level 2), the fair value
of EMTN bonds amounted to DKK 546 million (2023: DKK 4,726 mil-
lion). For other financial assets and liabilities, the fair value is approxi-
mately equal to the carrying amount.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
155/193
4.5 Liabilities from financing activities
2024 2023 Bank loans and Bank loans and Bank loans, Issued bonds, Other non-cur-issued bonds, Overdraft Bank loans, Issued bonds, Other non-cur-issued bonds, DKK million non-current non-current rent liabilities Lease liabilities current facilities Total non-current non-current rent liabilities Lease liabilities current Total Liabilities at January 1 503 3,024 777 298 9,674 - 14,276 2,318 7,548 867 371 6,016 17,120 Cash flows -18 -1,406 -32 -99 -1,068 258 -2,365 -1,834 2,290 -98 -104 -3,273 -3,019 Foreign exchange adjustments - - 18 2 - - 20 -2 29 28 -7 - 48 New leases - - - 268 - - 268 - - - 38 - 38 Non-cash interest expenses - - - 10 - - 10 - 30 - - - 30 Disposal on companies sold - - - -16 - - -16 - - - - - - Disposal, leases - - - -9 - - -9 - - - - - - Reclassification to current -20 6,931 - - -6,911 - - - -6,931 - - 6,931 - Reclassification to working capital - - -168 - - - -168 - - - - - - Other non-cash adjustments - 22 172 -7 51 - 238 21 58 -20 - - 59 Liabilities at December 31 465 8,571 767 447 1,746 258 12,254 503 3,024 777 298 9,674 14,276
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
156/193
4.6 Financial income and expenses
DKK million 2024 2023 Financial income Gains and fair value adjustments on ownership interests 14 1 Interest income* 92 63 Financial income, other 156 4 Fair value adjustments of derivative financial instruments, net - 96 Foreign exchange gain, net 96 - Total 358 164 Financial expenses Interest expenses* -379 -326 Financial expenses, other -326 -166 Fair value adjustments of derivative financial instruments, net -106 - Foreign exchange loss, net - -100 Impairments on loans to dispensers -39 -34 Total -850 -626
*Interest income and expenses from financial assets and liabilities at amortized cost
Accounting policies
Financial income and expenses
Financial income and expenses comprise interest income and expense,
costs of permanent loan facilities, gains and losses on securities, receiva-
bles, payables and transactions denominated in foreign currencies, credit
card fees, amortization and impairment of financial assets and liabilities,
etc. Also included are realized and unrealized gains and losses on derivative
financial instruments that are not designated as hedges.
Borrowing costs that are directly attributable to the construction or
production of a qualifying asset form part of the cost of that asset. Other
borrowing costs are recognized as an expense. A qualifying asset is an asset
that necessarily takes a substantial period of time to get ready for its
intended use.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
157/193
Introduction
Statutory notes and other disclosures.
5.1 Acquisition and divestment of companies and operation 158
5.2 Share-based incentive plans 160
5.3 Contingent liabilities 163
5.4 Investments in associates 164
5.5 Other non-cash adjustments 164
5.6 Fees to statutory auditors 164
5.7 Related parties 164
5.8 Events after the reporting period 164
Section 5
-
Other disclosures
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
157/193
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
158/193
5.1 Acquisition and divestment of companies
and operation
Acquisitions
During 2024, there were no material business acquisitions except for the
purchase of remaining shares in Lively now GN Consumer Hearing Coop-
eration. (2023: no material business acquisitions).
Divestments etc.
GN has entered into an agreement to divest Dansk HøreCenter (DHC) to
Demant. DHC was acquired by GN’s Hearing division in 2013 in connec-
tion with a generational transition and is a well-reputed hearing aid retail
chain operating 36 stores across Denmark. In 2023, DHC’s retail revenue
accounted for approximately 1% of the Hearing division’s revenue, while
the wholesale value for GN was insignificant.
The transaction was completed on September 2, 2024, and demon-
strates GN’s commitment to its successful strategy of not owning retail
and focus on being a key partner to strong independent hearing aid dis-
pensers. In line with this, GN has over the past couple of years divested
the vast majority of its retail stores to focus its investments on syner-
getic assets that are accretive to growth and margins.
Moreover, in 2024, Hearing made minor divestments in the US.
On September 14, 2023, Hearing disposed BelAudição Lda. Moreover, in
2023, Hearing divested a minor hearing instrument distributor primarily
in the US.
DKK million 2024 2023 Non-current assets -55 -461 Current assets -28 -101 Non-current liabilities 14 67 Current liabilities 6 41 Disposed net assets -63 -454 Cash consideration received 138 485 Directly attributable cost -3 -7 Fair value of assets received - 37 Net proceeds 135 515 Gain on divestment of operations etc. 72 61
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
159/193
5.1 Acquisition and divestment of companies
and operations (Continued)
Accounting policies
Business Combinations
Enterprises acquired or formed during the year are recognized in the
consoli-
dated financial statements from the date of acquisition or formation. The ac-
quisition date is the date when the parent company effectively obtains con-
trol of the acquired enterprise. Enterprises dis
-posed of are recognized in the
consolidated income
statement until the disposal date. The comparative fig-
ures are not restated for acquisitions.
For acquisitions of new enterprises in which the parent company is able to ex-
ercise control over the acquired enterprise, the purchase method is used. The
acquired enterprises’ identifiable assets, liabilities and contingent liabilities
are measured at fai
r value at the acquisition date. Identifiable intangible as-
sets are recognized if they are separable or arise from a contractual right. De-
ferred tax on revaluations is recognized.
Any excess of the cost over the fair value of the identifiable assets, liabilities
and contingent liabilities acquired is recognized as goodwill under intangible
assets. Goodwill is not amortized but is tested at least annually for impair-
ment. The first im
pairment test is performed within the end of the acquisition
year. Upon acquisition, goodwill is allocated to the cash
-generating units,
which subsequently form the basis for the impairment test. Goodwill and fair
value adjustments in connection with the a
cquisition of a foreign entity with
another functional currency than the presentation currency used by GN Store
Nord are treated as assets and liabilities belonging to the foreign entity and
translated into the foreign entity’s functional currency at the e
xchange rate
at the transaction date.
The cost of a business combination comprises the fair value of the considera-
tion agreed upon. When a business combination agreement provides for an
adjustment to the cost of the combination contingent on future events, the
amount of that adjustment is incl
uded in the cost of the combination if the
adjustment is probable and can be measured in a reliable manner. Subsequent
changes to contingent considerations are recognized in the income state-
ment. If uncertainties regarding measurement of identifiable asset
s, liabilities
and contingent liabilities exist at the acquisition date, initial recognition will
take place on the basis of preliminary fair values. If identifiable assets, liabili-
ties and contingent liabilities are subsequently determined to have differe
nt
fair value at the acquisition date than first assumed, goodwill is adjusted up
until twelve months after the acquisition. The effect of the adjustments is rec-
ognized in the opening balance of equity and the comparative figures are re-
stated accordingly.
When acquiring a controlling interest in steps, GN Store Nord assesses the fair
value of the acquired net assets at the time control is obtained. At such time,
interests acquired previously are also adjusted to fair value. The difference be-
tween the fair v
alue and the carrying amount is recognized in the income
statement.
Acquisition of additional equity interest after a business combination is not
accounted for using the acquisition method, but rather as equity transactions.
Disposals of equity interest while retaining control are also accounted for as
equity transactions.
Transactions resulting in a loss of control result in a gain
or loss being recognized in the income statement.
When acquiring less than 100% of the shares in a company, GN Store Nord
recognizes the goodwill on a transaction
-by-transaction basis or as a propor-
tion of goodwill in accordance with GN Store Nord’s ownership interest.
In business combinations where put options have been issued regarding
shares held by non
-controlling interests the non-controlling interests are rec-
ognized initially. As long as the put options remain unexercised the non
-con-
trolling interests are updated at the end of each reporting period, including its
share of allocations of profit or loss. The non
-controlling interests are thereaf-
ter derecognized by recognizing a financial liability for the put options and the
difference is included as an equity transac
tion. If the put options are exer-
cised, the same treatment is applied up to the date of exercise. The amount
recognized as the financial liability at that date, is extinguished by the pay-
ment of the exercise price. If the put option expires unexercised, th
e position
is unwound so the non
-controlling interest is recognized at the amount it
would have been, had the put options never been issued. The financial liability
is derecognized in equity
.
Key
accounting estimates
Purchase price allocation in business combinations
The application of the
acquisition method for business combinations involves
the use of significant
estimates as the identifiable net assets of the acquiree
are recognized at
their fair value for which observable market prices are
typically not available.
This is particularly relevant for intangible assets which
require use of
valuation techniques. Accordingly, management makes
estimates of the fair value of acquired assets, liabilities and contingent
liabilities. Depending on the nature of the item, the determined
fair value of
an item may be associated with uncertainty and possibly adjusted
subsequently.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
160/193
5.2 Share-based incentive plans
Option and warrant programs
GN Store Nord has an option-based and a warrant-based long-term
equity-settled incentive program whereby the Executive Management
and other employees in key positions are granted options and warrants
linked to shares in GN Store Nord A/S, GN Hearing A/S and GN Audio
A/S. For members of Executive Management the grant size can vary be-
tween 50-100% of their base salary. Warrants and options are granted
at no consideration.
The warrant program, which was granted from 2015-2018, was struc-
tured around the previous segments of the Group. It involved calculating
the allocation of GN Store Nord A/S’s share price among GN Hearing,
GN Audio, and Other. All vested warrants from this program expired in
2023. In contrast, the option programs granted from 2019-2024 are
based on shares of GN Store Nord A/S.
Calculation of share price for GN Hearing A/S and GN Audio A/S for the
warrant program
The old warrant program was based on a quarterly calculation of the
share price for GN Hearing A/S and GN Audio A/S, using a top-down ap-
proach based on analysis of external broker reports for the allocation of
GN Store Nord A/S’ share price into GN Hearing, GN Audio and Other.
This calculation is also the basis for the Black-Scholes valuation as
stated below regarding valuation of warrants.
Vesting conditions and exercise of warrants
The 2015-2018 warrant programs are incentive programs with a three-
year vesting period from the grant date. Warrants vest when a set of cri-
teria are met: The share price of GN Store Nord has increased and the
share price of GN Hearing A/S and GN Audio A/S has outperformed a
peer group index of competitors and industry indices, as defined by the
Board of Directors of GN Hearing and GN Audio, respectively. Vested
warrants may be exercised during a four-week exercise window opening
each quarter for a three-year period after vesting. The quarterly four-
week exercise window will open following the release of an external Val-
uation Report concerning the value of the shares of GN Hearing A/S and
GN Audio A/S.
Vesting conditions and exercise of options
The 2019-2024 programs are long-term incentive programs with a three-
year vesting period from the grant date. The programs include a perfor-
mance multiplier, based on revenue growth and EBITDA improvement
relative to a broad peer group of comparable companies. This means,
that after the three-year vesting period, the initial share option grant
can either increase, decrease or stay the same, depending on GN’s per-
formance relative to a peer group. The maximum effect of the perfor-
mance multiplier is to decrease the number of options to 0 or increase
the number of options by a factor of 2. For executive management the
gross return on each annual grant is capped at a value equal to four
times the annual base salary at the time of grant. Vested options may be
exercised at any time outside black-out periods for a three-year period
after vesting.
In 2024, the 2021 grant did not vest as the vesting criteria related to
EBITDA improvement in the period 2021-2024 was not met.
Valuation model and assumptions
The fair value of the warrants and options are calculated using the prin-
ciples of the Black-Scholes option pricing model. For the 2015-2018 war-
rants the model has taken the overperformance criteria into account us-
ing Monte Carlo simulation. The fair values of options granted during
the year are based on the underlying market prices at the grant dates.
The exercise price for the annual ordinary grant of options is based on
the average share price for GN Store Nord A/S in the five days following
the release of the annual report in the year in which the options are
awarded.
The following assumptions were applied for the calculation of the fair value at the grant date of GN Store Nord A/S options:
Executive Management Other employees 2024 2023 2024 2023 Number of options granted in the year 200,360 296,139 1,333,958 1,514,675 Share price of GN Store Nord A/S at ordinary grant date 183 167 183 167 Vesting period 3 years 3 years 3 years 3 years Life of option 6 years 6 years 6 years 6 years Volatility* 45% 43% 45% 42% Expected dividend 0.4% 0.4% 0.4% 0.5% Risk-free interest rate** 2.37% 2.52% 2.37% 2.72% Fair value per option at ordinary grant (DKK)*** 45**** 46 70 61 Total fair value at grant (DKK million) 9 17 93 93 Amortization period of the program 2024 - 2027 2023 - 2026 2024 - 2027 2023 - 2026
* Volatility is estimated by external experts, and is calculated based on data
from a historical period matching the expected time to expiry of the options
** Risk
-free interest rate is estimated by external experts and based on the zero yield curve derived from Danish government bonds with maturity equal to the expiry of the options
*** The fair value assumes a performance multiplier of 1
**** Weighted average of the fair value of options granted to executive management adjusted for the cap.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
161/193
5.2 Share-based incentive plans (Continued)
Exercise of warrants and options
In 2023, the average exercise price for the remaining vested warrants
that were exercised was DKK 33,913. This price was determined based
on the allocated share price of GN Audio A/S on the date of exercise.
When employees choose to exercise their warrants, these are converted
into shares of GN Store Nord A/S, based on the relationship between the
value of the warrant and the share price of GN Store Nord A/S at the
time of exercise. Hereafter, employees have the option to either retain
the GN Store Nord A/S shares or sell them on the open market.
In 2024, there has been no exercise of vested share options.
GN Store Nord A/S GN Hearing A/S** DKK Number of options* DKK Number of warrants Average Executive Average Executive exercise Manage-Other exercise Manage-Other price ment employees Total price ment employees Total Outstanding at January 1, 2023 366 724,487 2,328,740 3,053,227 32,982 656 979 1,635 - Granted during the year 164 296,139 1,514,675 1,810,814 33,913 -656 -148 -804 Exercised during the year - - - - 32,082 - -831 -831 Forfeited during the year 362 -168,762 -650,421 -819,183 Outstanding at December 31, 2023 279 851,864 3,192,994 4,044,858 - - - - 179 200,360 1,333,958 1,534,318 Granted during the year - - - - - - - - Exercised during the year - - - - 507 -96,500 -379,297 -475,797 Forfeited during the year - - - - Outstanding at December 31, 2024 225 955,724 4,147,655 5,103,379 - - - - 2.9 3.7 3.5 Weighted average term to maturity (Years) - - - Exercisable at December 31, 2023 313,725 701,869 1,015,594 - - - Exercisable at December 31, 2024 313,725 687,352 1,001,077 - - -
* Recognition of expenses on options granted are accelerated for participants not forfeiting the vesting conditions in connection with terminations (good leavers) unless a service is
provided in the remaining vesting period.
The recognised expenses in 2024 include acceleration of 164,654 options granted to Other employees of the Group.
**
In 2024, GN Audio A/S was legally merged with GN Hearing A/S as part of the OneGN transformation initiative. The reconciliation of the outstanding number of warrants for 2023
reflects the combined totals for both entities.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
162/193
5.2 Share-based incentive plans (Continued)
Outstanding warrants and options at December 31, 2024 by grant date
are shown below:
Accounting policies
Share-based incentive plans
The Executive Management and a number of key employees are included in
share-based incentive plans (equity-settled plans). For equity-settled pro-
grams, the warrants and options are measured at the fair value at the
grant date and recognized in the income statement as a staff cost of the
respective functions over the vesting period. The counter item is recog-
nized in equity. On initial recognition, an estimate is made of the number of
warrants and options expected to vest. This estimate is subsequently re-
vised for changes in the number of warrants and options expected to vest.
Accordingly, recognition is based on the number of warrants and options
that are ultimately vested. The fair value of granted warrants and options
is estimated using the Black-Scholes option pricing model. Vesting condi-
tions are taken into account when estimating the fair value of the warrants
and options.
GN Store Nord A/S DKK Number of options* Exercise Executive Other Grant date price Management employees Total April 2019** 313 237,812 678,353 916,165 June 2019** 325 - 8,999 8,999 September 2019** 282 75,913 - 75,913 February 2022 368 145,500 476,447 621,947 March 2022 307 - 36,121 36,121 May 2022 224 - 208,861 208,861 September 2022 209 - 8,855 8,855 February 2023 164 94,000 1,394,008 1,488,008 March 2023 151 97,300 - 97,300 April 2023 149 - 4,215 4,215 June 2023 170 104,839 - 104,839 October 2023 125 - 4,387 4,387 February 2024 179 200,360 1,315,461 1,515,821 April 2024 184 - 4,754 4,754 August 2024 176 - 7,194 7,194 Outstanding at December 31 955,724 4,147,655 5,103,379 * The performance multiplier can decrease the number of non-vested options to 0 or as maximum effect increase the number by a factor of two.
** For the 2019 program, number of options have increased by final multiplier of 1.71
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
163/193
5.3 Contingent liabilities
Guarantees
The majority of guarantees are related to performance guarantees.
Security
The Group has not pledged any assets as security in the present or prior
financial years.
Purchase obligations
GN has agreed with a number of suppliers that the suppliers will pur-
chase components for the production of hearing instruments and head-
sets based on sales estimates prepared by GN. To the extent that GN's
sales estimates exceed actual purchases from suppliers, GN is under an
obligation to purchase any remaining components from the suppliers.
Management assesses sales estimates on an ongoing basis. To the
extent that component inventories at suppliers exceed the volumes
expected to be used, GN recognizes a provision for onerous purchase
contracts.
Pending litigations and disputes
The GN Group is party to pending litigations, claims and disputes arising
out of the normal conduct of their business including various cases in-
volving patent infringements. While provisions that management deems
to be reasonable and appropriate have been made for probable losses,
there are uncertainties connected with these estimates. GN does not ex-
pect the pending litigations and claims to have a material impact on
GN’s financial position, operating profit or cash flows in addition to the
amounts recognized as provisions for legal disputes.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
164/193
5.4 Investments in associates
DKK million 2024 2023 Aggregated financial information for associates: Total share of profit (loss) in associates, including im- -7 -64 pairments Total share of net assets in associates 296 276 Carrying amount of associates 296 276
Transactions with associates comprise sale of goods of DKK 138 million
(2023: DKK 101 million). At year end GN has DKK 211 million (2023:
DKK 168 million) in receivables from associates and DKK 43 million
(2023: DKK 41 million) of payables to associates. There were no profit of
dividend received in excess of carrying value of the associates to be in-
cluded in Share of profit (loss) in associates in 2024 and 2023.
5.5 Other non-cash adjustments
DKK million 2024 2023 Share-based payment (granted) -36 18 (Gain) loss on divestment of operations -72 -61 Loss allowance on trade receivables, inventory write-downs, etc. -20 80 (Gain) or loss on sale of fixed assets 9 -5 Adjustment of provisions 38 92 Other adjustments -32 - Total -113 124
5.6 Fees to statutory auditors
DKK million 2024 2023 Statutory audit -11 -11 Tax advice services -1 -1 Other assurance engagements -3 - Other services -3 -5 Total -18 -17
Note: PwC's global non-audit service fees amount to 22% when considering decimals.
Fees for services other than statutory audit of the financial statements
and other assurance engagements amounts to DKK 4 million (2023:
DKK 6 million).
Services other than statutory audit of the financial statements provided
by PricewaterhouseCoopers Statsautoriseret Revisionspartnerselskab
(PricewaterhouseCoopers Denmark) mainly consist of tax related advice,
transaction/project support, technical accounting advisory services,
other advisory services and other assurance assessments and opinions.
5.7 Related parties
No single entity or person has control or exercises significant influence
over the GN Group as a whole. Key Management personnel and associ-
ated companies are the sole related parties of the Group. Transactions
with Key Management personnel constitute remuneration, as disclosed
in note 2.3 Staff costs and management remuneration and 5.2 Share-
based incentive plans, and transactions with associates are disclosed in
note 5.4 Investments in associates.
5.8 Events after the reporting period
No material subsequent events have occurred.
Accounting policies
Investments in Associates in the Consolidated Financial Statements
On acquisition of investments in associates, the purchase method is used,
cf. Business Combinations.
In the consolidated financial statements investments in associates are rec-
ognized according to the equity method. Investments in associates are
measured at the proportionate share of the enterprises’ net asset values
calculated in accordance with the Group’s accounting policies minus or
plus the proportionate share of unrealized intra-group profits and losses
and plus the carrying amount of goodwill.
Profit (loss) from Investments in Associates
The proportionate share of the profit (loss) after tax of the individual asso-
ciates is recognized in the income statement of the Group after elimination
of the proportionate share of intra-group profits (losses).
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
165/193
Domicile Currency Ownership % Share capital GN Store Nord A/S Denmark DKK 603,650,860 GN Financing A/S Denmark DKK 100 400,001 Falcom A/S Denmark DKK 100 88,504,000 GN Audio DK Sales A/S Denmark DKK 100 400,000 GN Audio Australia Pty Ltd. Australia AUD 100 2,500,000 GN Áudio Brasil Importacão & Comércio Ltda. Brazil BRL 100 407,821 GN Audio Canada Inc. Canada CAD 100 409,800 GN Audio (China) Ltd. China CNY 100 65,252,600 GN Audio (Shanghai) Co., Ltd. China CNY 100 15,481,000 GN Audio Logistic (Xiamen) Ltd. China CNY 100 4,133,738 GN Audio France SA France EUR 100 80,000 GN Audio Germany GmbH Germany EUR 100 51,100 GN Audio Hong Kong Limited Hong Kong HKD 100 33,500,000 GN Audio India Private Limited India INR 100 40,000,000 Jabra Connect India Private Limited India INR 51 20,000,000 GN Audio Italy s.r.l. Italy EUR 100 10,200 GN Audio Japan Ltd. Japan JPY 100 10,000,000 GN Audio Benelux B.V. Netherlands EUR 100 18,000 GN Audio Philippines, Inc. Philippines PHP 100 10,000,000 GN Audio Poland Sp. Z.o.o. Poland PLN 100 50,000 GN SDC Poland Sp. Z.o.o. Poland PLN 100 50,000 GN Audio Singapore Pte. Ltd. Singapore SGD 100 700,000 Jabra Connect Singapore Pte.Ltd. Singapore USD 51 12,000 GN Audio Spain, S.A. Spain EUR 100 66,111 GN Audio Sweden AB Sweden SEK 100 5,100,000 GN Audio UK Ltd. United Kingdom GBP 100 100,000 Falcom US, LLC* USA USD 100 - SteelSeries France S.A.S France EUR 100 2,363,600 Nahimic Singapore SGD 100 341,001 GN Audio Finland Oy/Ab Finland EUR 100 - GN Audio Norway AS Norway NOK 100 30,000 3D Aim Trainer BV Belgium EUR 100 2,079,502
Domicile Currency Ownership % Share Capital GN Hearing A/S Denmark DKK 100 65,252,600 GN Hearing Australia Pty. Ltd. Australia AUD 100 4,000,002 GN Hearing Austria GmbH Austria EUR 100 482,500 GN ReSound Produtos Médicos Ltda. Brazil BRL 100 1,019,327 GN Hearing Care Canada Ltd. Canada CAD 100 8,435,000 GN Hearing Shanghai Ltd. China CNY 100 20,491,300 GN ReSound China Ltd. China CNY 100 34,000,000 GN Hearing Czech Republic spol. s r.o. Czech Republic CZK 100 102,000 Audigy Group International A/S Denmark DKK 100 400,000 GN Hearing Finland Oy/Ab Finland EUR 100 55,502 GN Hearing SAS France EUR 100 2,300,000 GN Hearing GmbH Germany EUR 100 296,549 GN ReSound GmbH Hörtechnologie Germany EUR 100 2,162,253 GN Hearing India Private Limited India INR 100 20,983,210 GN Hearing S.r.l. Italy EUR 100 181,190 GN Hearing Japan K.K. Japan JPY 100 499,000,000 GN Hearing Korea Co., Ltd. Korea KRW 100 136,700,000 GN Hearing (Malaysia) Sdn Bhd Malaysia MYR 100 2,500,000 GN Hearing Benelux B.V. Netherlands EUR 100 680,670 GN Hearing New Zealand Limited New Zealand NZD 100 2,000,000 GN Hearing Norway AS Norway NOK 100 2,000,000 GN Hearing Care S.A. Spain EUR 100 66,110 GN Hearing Sverige AB Sweden SEK 100 100,000 GN Hearing Switzerland AG Switzerland CHF 100 500,000 GN Hearing UK Ltd. United Kingdom GBP 100 7,376,000 GN Consumer Hearing Cooperation USA USD 100 35,232,370 GN US Holdings Inc. USA USD 100 36,000,000 Great Hearing Benefits, LLC* USA USD 100 - Beltone Holdings US, LLC USA USD 100 3,000 Beltone Hearing Care Foundation* USA USD 100 - GN Hearing Care Corporation USA USD 100 190,000 Audigy Group, LLC* USA USD 100 - Audigy Venture, LLC* USA USD 100 -
Companies in GN Group
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
166/193
Companies in the GN Group (Continued)
Domicile Currency Ownership % Share capital Associates Audio Nova S.R.L. Romania ROL 49 1,000 Himpp A/S Denmark DKK 9 1,600,000 Hearing Instrument Manufactures Software Association A/S Denmark DKK 25 1,000,000 HIMSA II A/S Denmark DKK 17 500,000 Himsa II K/S Denmark DKK 15 3,250,000 K/S Himpp Denmark USD 9 19,950,000 Progetto Udire S.R.L. Italy EUR 35 838,700 Hearing Center of the East Bay, LLC USA USD 50 25,000 BelMart LLC USA USD 30 3,556,822 Bold North Beltone, LLC* USA USD 30 - AXE Audiology, LLC* USA USD 30 - Statewide Hearing, LLC* USA USD 30 - Beltopia LLC USA USD 25 1,734,500 HearX Group (pty) LTD South Africa USD 27 31,000,000 Louqe AB Corporation Sweden SEK 26 -
* Without par value
Note: Minor companies have been omitted from the list.
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
167/193
In this annual report the following financial terms
and non-IFRS measures are used:
Operating profit (loss) Profit (loss) before tax and financial items. EBITDA Operating profit (loss) before depreciation and impairment of property, plant and equipment, amor-tization and impairment of intangible assets, except development projects, impairment of goodwill and gains (losses) on divestment of operations etc.. EBITDA therefore include amortization of development projects. EBITA Operating profit (loss) before amortization and impairment of acquired intangible assets, impair-ment of goodwill and gains (losses) on divestment of operations etc. EBITA therefore include amor-tization of development projects and software developed in-house. Free cash flow Cash flow from operating and investing activities Convertible bond EUR 330 million senior unsecured zero coupon bonds due 2024 with detachable unsecured warrant units expiring 2024 (refer to note 4.2 Financial risks). Key Ratio Definitions Organic growth=Absolute organic revenue growth Revenue in comparative period Organic growth is a measure of growth excluding the impact of acquisitions, divestments and for-eign exchange adjustments from year-on-year comparisons. Net working capital (NWC) = Inventories + receivables + other operating assets - trade payables - other operating liabilities Net interest bearing debt (NIBD) = Bank loans and issued bonds + Overdraft facilities + Lease liabilities - Cash and cash equivalents - Loans to dispensers Dividend payout ratio = Total dividend Profit (loss) for the year Gross margin = Gross profit Revenue EBITA margin = EBITA Revenue ROIC (Return on invested =EBITA capital including goodwill) Average invested capital including goodwill
Invested capital = NWC + property, plant and equipment and intangible assets + loans to dispensers of Hearing prod-ucts + pre-paid discounts + ownership interests provisions Cash conversion = Free cash flow excl. company acquisitions and divestments EBITA Return on equity (ROE)=Profit (loss) for the year Average equity of the Group Equity ratio = Equity of the Group Total assets Earnings per share, basic (EPS) = Profit (loss) for the year attributable to shareholders in GN Store Nord A/S Average number of shares outstanding Earnings per share, fully diluted = Profit (loss) for the year attributable to shareholders in GN Store Nord A/S (EPS diluted)Average number of shares outstanding, fully diluted Market capitalization Number of shares outstanding x share price at the end of the period Outstanding shares Number of shares listed - treasury shares
GN Store Nord
Annual Report 2024 Financial Statements Consolidated
Content
168/193
Income statements 169
Statement of comprehensive income 169
Balance sheet at December 31 170
Statement of cash flow 171
Statement of equity 172
Parent Company
Financial
statements
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
168/193
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
169/193
DKK million
Note
2024
2023
Revenue
898
738
Gross profit
898
738
Development costs
-194
-66
Management and administrative expenses
1,2,3,4
-1,059
-1,021
Other operating income and costs, net
-12
-23
Operating profit (loss)
-367
-372
Share of profit after tax in subsidiaries
10
1,712
670
Share of profit (loss) in associates
11
-
-33
Financial income
5
224
432
Financial expenses
5
-690
-418
Profit (loss) before tax
879
279
Tax on profit (loss)
6
109
-51
Profit (loss) for the year
988
228
Proposed profit appropriation/distribution of loss
Transferred to reserve for net revaluation according to the equity method
1,712
670
Transferred to reserve for development projects
139
95
Retained earnings
-863
-537
988
228
DKK million
2024
2023
Profit (loss) for the year
988
228
Other comprehensive income
Items that may be reclassified subsequently to the income statement
Foreign exchange adjustments, etc.
269
-279
Other changes in equity in subsidiaries
53
60
Tax relating to other comprehensive income
-10
-11
Other comprehensive income for the year
312
-230
Total comprehensive income for the year
1,300
-2
Income statement
Statement of
comprehensive income
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
170/193
DKK million
Note
2024
2023
Assets
Intangible assets
7
1,809
1,694
Property, plant and equipment
8, 9
30
43
Investments in subsidiaries
10
18,549
16,587
Amounts owed by subsidiaries
14
214
289
Other non-current assets
4
4
Total non-current assets
20,606
18,617
Tax receivables
59
61
Other receivables
14
327
339
Cash and cash equivalents
688
4,537
Total current assets
1,074
4,937
Total assets
21,680
23,554
Equity and liabilities
Share capital
604
604
Other reserves
4,446
2,345
Retained earnings
5,774
6,638
Total equity
10,824
9,587
Bank loans and issued bonds, non-current
14, 17
8,571
3,024
Lease liabilities, non-current
9, 14
8
18
Provisions, non-current
26
-
Deferred tax liabilities
12
44
86
Total non-current liabilities
8,649
3,128
Bank loans and issued bonds, current
14, 17
1,725
9,674
Lease liabilities, current
9, 14
8
8
Trade payables
14
116
125
Amounts owed to subsidiaries
14, 17
57
749
Provisions, current
-
49
Other current liabilities
301
234
Total current liabilities
2,207
10,839
Total equity and liabilities
21,680
23,554
Balance sheet at December 31
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
171/193
DKK million
Note
2024
2023
Operating activities
Operating profit (loss)
-367
-372
Depreciation, amortization and impairment
3
152
205
Other non-cash adjustments
2
43
Cash flow from operating activities before changes in working capital
-213
-124
Change in receivables
117
-89
Change in trade payables and other payables
-663
7
Total changes in working capital
-546
-82
Cash flow from operating activities before financial items and tax
-759
-206
Interest and dividends, etc. received
219
405
Interest paid
-635
-332
Tax paid, net
71
187
Cash flow from operating activities
-1,104
54
Investing activities
Investments in intangible assets
7
-264
-980
Investments in tangible assets
8
-
-1
Investments in non-current assets
-
-4
Amounts owed by subsidiaries
-
-5,074
Cash flow from investing activities
-264
-6,059
Cash flow from operating and investing activities (free cash flow)
-1,368
-6,005
DKK million
Note
2024
2023
Financing activities
Proceeds from issuance of bonds
-
2,290
Repayment of borrowings
3
-1,068
-5,574
Repayment of issued bonds
-1,406
-
Repayment of lease liabilities
-7
-8
Proceeds from share placement, net of costs
-
2,621
Share-based payment (exercised)
-
19
Cash flow from financing activities
-2,481
-652
Net cash flow
-3,849
-6,657
Cash and cash equivalents, beginning of period
4,537
11,194
Cash and cash equivalents, end of period
688
4,537
Statement of cash flows
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
172/193
2024
Other reserves
DKK million
Share
capital*
Hedging
reserve
Treasury
shares
Reserve
according
to the
equity
method
Reserve
for devel-
opment
projects
Proposed
dividends
for the
year
Retained
earnings
Total
equity
Balance at January 1, 2024
604
-
-2,725
4,269
801
-
6,638
9,587
Profit (loss) for the period
-
-
-
1,712
139
-
-863
988
Other changes in equity in subsidiaries
-
-
-
53
-
-
-
53
Foreign currency translation adjust-
ments of investments in subsidiaries
etc.
-
-
-
269
-
-
-
269
Tax relating to other comprehensive
income
-
-
-
-10
-
-
-10
Other comprehensive income for the
year
-
-
-
312
-
-
-
312
Total comprehensive income for the
year
-
-
-
2,024
139
-
-863
1,300
Share-based payment (granted)
-
-
-
-
-
-
-1
-1
Other changes in equity in subsidiaries
-
-
-
-62
-
-
-
-62
Balance at December 31, 2024
604
-
-2,725
6,231
940
-
5,774
10,824
The reserve according to the equity method includes foreign exchange adjustments of DKK -786 million
(2023: DKK -1,062 million). Retained earnings, which are available for distribution from the Parent Company
amounts to DKK 2,987 million (2023: DKK 4,008 million).
2023
Other reserves
DKK million
Share
capital*
Hedging
reserve
Treasury
shares
Reserve
according
to the
equity
method
Reserve
for devel-
opment
projects
Proposed
dividends
for the
year
Retained
earnings
Total
equity
Balance at January 1, 2023
549
-
-3,366
3,684
706
-
5,227
6,800
Profit (loss) for the period
-
-
-
670
95
-
-537
228
Other changes in equity in subsidiaries
-
-
-
60
-
-
-
60
Foreign currency translation adjust-
ments of investments in subsidiaries
etc.
-
-
-
-279
-
-
-
-279
Tax relating to other comprehensive
income
-
-
-
-13
-
2
-11
Other comprehensive income for the
year
-
-
-
-232
-
-
2
-230
Total comprehensive income for the
year
-
-
-
438
95
-
-535
-2
Increase in share capital
55
-
-
-
-
-
2,021
2,076
Other changes in equity in subsidiaries
-
-
-
147
-
-
-
147
Purchase of ownership interests in
subsidiaries by payment in treasury
shares
-
-
96
-
-
-
-69
27
Share-based payment (granted)
-
-
-
-
-
-
-6
-6
Purchase of treasury shares
-
-
545
-
-
-
-
545
Balance at December 31, 2023
604
-
-2,725
4,269
801
-
6,638
9,587
Statement of changes in equity
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
173/193
Notes Income statement and balance sheet
1 Staff costs and management 174
2 Share-based incentive plans 174
3 Depreciation, amortization and impairment 175
4 Fees to statutory auditors 175
5 Financial income and expenses 176
6 Tax 176
7 Intangible assets 177
8 Property, plant and equipment 178
9 Leases 179
10 Investments in subsidiaries 180
11 Investments in associates 180
12 Deferred tax 180
13 Contingent assets and liabilities 180
Notes Other disclosures
14 Financial instruments 181
15 Share capital and capital structure 182
16 Related party transactions 182
17 Liabilities from financing activities 183
18 Accounting policies 183
Parent Company
notes
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
173/193
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
174/193
1 Staff costs and management
DKK million
2024
2023
Wages, salaries and remuneration
296
316
Pensions
30
27
Share-based incentives
-1
6
Other social security costs
2
2
Total
327
351
Executive Management remuneration can be specified
as follows:
Fixed pay*
15
15
Short term incentives
12
13
Share-based incentives
7
-
Total
34
28
Board of Directors remuneration
10
6
Total remuneration
44
34
Staff costs are included in Management and adminis-
trative expenses.
Average number of FTEs
372
359
Number of FTEs at year-end
397
354
* Fixed pay include Base salary and Other benefits. Other benefits include car allowances,
company paid telephone and internet cost.
For information regarding Executive Management and Board of Direc-
tors total remuneration please refer to Note 2.3 Staff cost and man-
agement remuneration in the consolidated
financial statements.
2 Share-based incentive plans
For 2019-2024 a share-based incentive plan has been implemented in
GN Store Nord. For a description of this, see note 5.2 Share-based in-
centive plans in the consolidated financial statements. The following
assumptions were applied for the calculation of the fair value at the
grant date of the options:
Recognition of expenses on options granted are accelerated for partici-
pants not forfeiting the vesting conditions in connection with termina-
tions (good leavers) unless a service is provided in the remaining vest-
ing period. The recognized expenses in 2024 include acceleration of
83,271 options granted to Other employees of GN Store Nord A/S
(2023: 27,537 options accelerated).
Executive Management
Other employees
2024
2023
2024
2023
Number of options awarded in the year
200,360
202,139
119,709
118,820
Share price of GN Store Nord A/S at ordinary grant date
183
167
183
167
Vesting period
3 years
3 years
3 years
3 years
Life of option
6 years
6 years
6 years
6 years
Volatility*
45%
0
45%
0
Expected dividend
0.4%
0
0.4%
0
Risk-free interest rate**
2.37%
0
2.36%
0
Fair Value per option at ordinary grant (DKK)***
45****
46
70
61
Total market value at grant (DKK million)
9
12
8
7
Amortization period of the program
2024 - 2027
2023 - 2026
2024 - 2027
2023 - 2026
* Volatility is estimated by external experts, and is calculated based on data from a historical period matching the expected time to expiry of the options
** Risk-free interest rate is estimated by external experts and based on the zero yield curve derived from Danish government bonds with maturity equal to the expiry of the options
*** The fair value assumes a performance multiplier of 1
****
Weighted average of the fair value of options granted to executive management adjusted for the cap.
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
175/193
2 Share-based incentive programs
(Continued)
3 Depreciation, amortization and
impairment
Depreciation, amortization and impairment for the year of property,
plant and equipment (incl. leased assets) and intangible assets of DKK
151 million (2023: DKK 208 million), is recognized in the income state-
ment as management and administrative expenses.
4 Fees to statutory auditors
DKK million
2024
2023
Statutory audit
-2
-3
Tax advice services
-1
-1
Other assurance engagements
-1
-
Other services
-3
-4
Total
-7
-8
Services other than statutory audit are described in note 5.6 Fees to
statutory auditors in the consolidated financial statements.
DKK
Number
Average
exercise
price
Executive
Management
Other
employees
Total
Outstanding options at January 1, 2023
375
202,994
231,746
434,740
Options granted during the year
167
202,139
118,820
320,959
Options forfeited during the year/corrections
378
-49,585
-84,621
-134,206
Outstanding options at December 31, 2023
284
355,548
265,945
621,493
Options granted during the year
179
200,360
119,709
320,069
Option increase from multiplier at vesting
-
-
-
-
Options exercised during the year
-
-
-
-
Options forfeited during the year/corrections
502
-18,250
-41,474
-59,724
Outstanding options at December 31, 2024
217
537,658
344,180
881,838
Weighted average term to maturity (Years)
3.7
3.4
3.6
Number of exercisable options at December 31, 2023
108,659
84,319
192,978
Number of exercisable options at December 31, 2024
108,659
85,004
193,663
*The performance multiplier can decrease the number of options to 0 or as maximum effect increase the number of options by a factor of 2
DKK
Number
Grant date
Exercise
price
Executive
Management
Other
employees
Total
April 2019**
313
108,659
85,004
193,663
February 2022
368
26,500
37,893
64,393
March 2022
307
-
3,158
3,158
February 2023
164
-
101,398
101,398
March 2023
151
97,300
-
97,300
June 2023
170
104,839
-
104,839
February 2024
179
200,360
104,779
305,139
April 2024
184
-
7,194
7,194
August 2024
176
-
4,754
4,754
Outstanding options at December 31, 2024
537,658
344,180
881,838
* The performance multiplier can decrease the number of non-vested options to 0 or as maximum effect increase the number by a factor of 2
** For the 2019 program, number of options have increased by final multiple of 1.71
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
176/193
5 Financial income and expenses
DKK million
2024
2023
Financial income
Interest income from subsidiaries*
164
354
Interest income from bank balances*
20
14
Financial income, other
-
1
Fair value adjustment of derivative financial instru-
ments, net
40
63
Total
224
432
Financial expenses
Interest expense to subsidiaries*
-139
-8
Interest expenses on bank loans and issued bonds*
-313
-310
Financial expenses, other
-183
-89
Foreign exchange loss, net
-55
-11
Total
-690
-418
*Interest income and expenses from financial assets and liabilities at amortized cost
6 Tax
DKK million
2024
2023
Tax on profit (loss)
Current tax for the year
149
119
Deferred tax for the year
-31
-45
Adjustment to current tax in respect of prior years
-82
7
Adjustment to deferred tax in respect of prior years
73
-7
Total
109
74
Reconciliation of effective tax rate
Danish tax rate
22.0%
22.0%
Non-taxable income
-0.4%
0.9%
Non-deductible expenses
7.7%
-2.5%
Adjustment of tax with respect of prior years
1.0%
0.0%
Share of profit (loss) in subsidiaries
-42.7%
6.2%
Other, including provisions for uncertain tax positions
-0.1%
0.0%
Effective tax rate
-12.4%
26.6%
In 2024, the company paid preliminary taxes of DKK 85 million in Dan-
ish corporate income tax for the year on behalf of the joint Group taxa-
tion (2023: DKK 0 million was paid in final tax for the year in Danish
corporate income tax).
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
177/193
7 Intangible assets
The carrying amount includes software in progress of DKK 813 million
(2023: DKK 642 million).
2024
2023
DKK million
Software
Patents & License
Total
Software
Patents & License
Total
Cost at January 1
1,687
667
2,354
1,374
-
1,374
Additions
266
-
266
313
667
980
Disposals
-68
-
-68
-
-
-
Cost at December 31
1,885
667
2,552
1,687
667
2,354
Amortization and impairment at January 1
-660
-
-660
-469
-
-469
Amortization
-76
-62
-138
-58
-
-58
Disposals
55
-
55
-
-
-
Impairment
-
-
-
-133
-
-133
Amortization and impairment at December 31
-681
-62
-743
-660
-
-660
Carrying amount at December 31
1,204
605
1,809
1,027
667
1,694
Amortized over
3-10 years
3-10 years
3-10 years
3-10 years
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
178/193
8 Property, plant and equipment
Operating assets and equipment are depreciated over 2-7 years.
2024
2023
DKK million
Factory and office
buildings
Operating
assets and equip-
ment
Total
Factory and office
buildings
Operating
assets and equip-
ment
Total
Cost at January 1
-
64
64
-
63
63
Additions
-
1
1
Cost at December 31
-
64
64
-
64
64
Depreciation and impairment at January 1
-
-43
-43
-
-36
-36
Depreciation
-
-6
-6
-
-6
-6
Depreciation and impairment at December 31
-
-49
-49
-
-42
-42
Carrying amount at December 31
-
15
15
-
22
22
Leased assets, c.f. note 9
13
2
15
19
2
21
Total carrying amount at December 31
13
17
30
19
24
43
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
179/193
9 Leases
Lease liabilities
DKK million
2024
2023
Contractual maturity analysis of lease liabilities:
Less than one year
9
8
Between one and three years
10
15
More than three years
-
3
Total
19
26
The parent company’s leases mainly consist of property leases of e.g.
offices but also include cars and office equipment. Rental contracts are
typically made for fixed periods but may have extension options. Con-
tracts may contain both lease and non-lease components. In such
cases the consideration in the contract is allocated to the lease and
Amounts expensed in the income statement and total cash outflow
DKK million
2024
2023
Interest expense on lease liabilities
-
1
Expense relating to low-value assets and short-term
leases
5
2
Total cash outflow re. lease liabilities
7
6
non-lease components based on their relative stand-alone prices. Lease
terms are negotiated on an individual basis and contain a wide range of
different terms and conditions.
The following right-of-use assets from leases are included in property, plant and equipment:
Leased assets
2024
2023
DKK million
Factory
and office
buildings
Operating
assets and
equipment
Total
Factory
and office
buildings
Operating
assets and
equipment
Total
Carrying amount at January 1
19
2
21
49
1
50
Additions
-
-
-
-
2
2
Remeasurements
-
-
-
-
-
-
Disposal
-
-
-
-20
-
-20
Depreciation
-6
-1
-7
-10
-1
-11
Carrying amount at December 31
13
1
14
19
2
21
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
180/193
10 Investments in subsidiaries
DKK million
2024
2023
Cost at January 1
12,318
6,771
Additions, capital contribution
-
5,547
Other adjustments
-
-
Cost at December 31
12,318
12,318
Value adjustment at January 1
4,269
3,684
Share of profit after tax in subsidiaries
1,712
670
Foreign currency translation adjustments
269
-279
Direct equity postings in subsidiaries
-19
194
Value adjustments at December 31
6,231
4,269
Carrying amount at December 31
18,549
16,587
Group companies are listed on page 165-166.
11 Investments in associates
DKK million
2024
2023
Aggregated financial information for associates is
provided below:
Total share of loss in associates for the year
-
-33
12 Deferred tax
DKK million
2024
2023
Deferred tax, net
Deferred tax at January 1, net
-86
-34
Adjustment in respect of prior years
73
-7
Deferred tax for the year recognized in profit (loss) for
the year
-31
-45
Deferred tax at December 31, net
-44
-86
Deferred tax, net relates to
Intangible assets
-228
-220
Other
184
134
Total
-44
-86
13 Contingent assets and liabilities
The parent company has not issued any guarantees on behalf of sub-
sidiaries in 2024 (2023: DKK 0 million).
The company is jointly taxed with all Danish subsidiaries. The company
is jointly and severally liable with the other companies in the joint taxa-
tion for Danish corporate taxes and withholding taxes on dividend, in-
terests and royalties within the joint taxation.
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
181/193
14 Financial instruments
Categories of financial assets and liabilities
DKK million
2024
2023
Financial assets
Other receivables
182
220
Amounts owed by subsidiaries
214
4,145
Financial assets at amortized cost
396
4,365
Derivative financial instruments included in Other receivables
146
119
Financial assets at fair value through profit or loss
146
119
Financial liabilities
Issued bonds (bond-with-warrant units), non-current
8,199
2,689
Issued EMTN bonds, non-current
372
335
Bank loans and issued bonds, current
2,004
9,674
Lease liabilities
16
23
Trade payables
116
125
Amounts owed to subsidiaries
57
749
Financial liabilities at amortized cost
10,764
13,595
Derivative financial instruments included in Other payables
141
119
Financial liabilities at fair value through profit or loss
141
119
For a description of loans in GN Store Nord, as well as interest rate and
foreign exchange risk on these, please refer to note 4.2 Financial risks
in the consolidated financial statements.
Contractual maturity analysis for financial liabilities
DKK million
Less than
one year
Between
one
and three
years
More than
three
years
Total
2024
Issued bonds
26
38
895
959
Bank loans
1,862
6,039
1,850
9,751
Lease liabilities
9
10
-
19
Trade payables
116
-
-
116
Amounts owed to subsidiaries
57
-
-
57
Total non-derivative financial liabilities
2,070
6,087
2,745
10,902
Derivative financial liabilities
141
-
-
141
Total financial liabilities
2,211
6,087
2,745
11,043
2023
Issued Bonds
7,053
37
892
7,982
Bank loans
2,548
449
2,029
5,026
Lease liabilities
8
15
3
26
Trade payables
125
-
-
125
Amounts owed to subsidiaries
749
-
-
749
Total non-derivative financial liabilities
10,483
501
2,924
13,908
Derivative financial liabilities
119
-
-
119
Total financial liabilities
10,602
501
2,924
14,027
Economic hedges
Fair value disclosures re. financial instruments at amortized cost
Based on observable inputs (fair value hierarchy level 2), the fair value
of EMTN bonds amounted to DKK 546 million (2023: DKK 4,726 mil-
lion). For other financial assets and liabilities, the fair value is approxi-
mately equal to the carrying amount.
The foreign currency risk in GN Store Nord A/S mainly arises from
translation of receivables, debt and cash balances related to EUR and
USD, of which a large part of the USD risk is related to intercompany
balances. The foreign currency risk is mitigated through non-desig-
nated derivatives. At year end 2024 the FX derivatives had a fair value
of DKK 5 million (2023: DKK 1 million), of which DKK 4.6 million (2023:
DKK 5 million) are related to derivatives of USD vs EUR or DKK and
DKK 0.2 million (2023: DKK -4 million) are related to derivatives of GBP
vs DKK. The fair value of derivatives is categorized as level 2 (observa-
ble inputs) in the fair value hierarchy.
2024
2023
DKK million
Average rate
(DKK)
Contract
amount, net*
Fair value, as-
sets
Fair value,
liabilities
Average rate
(DKK)
Contract
amount, net*
Fair value, as-
sets
Fair value,
liabilities
USD / DKK
705
-3,453
114
-53
688
-2,588
35
-94
USD / EUR
704
-3,109
-
-56
689
-2,767
65
-
Other currency pairs
-350
32
-31
-7,754
21
-25
Total
146
-140
121
-119
* Positive contract amounts indicate sale of currencies vs. DKK or EUR
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
182/193
15 Share capital and capital structure
For information regarding share capital, capital structure and treasury
shares please refer to note 4.1 Share capital and capital structure in
the consolidated financial statements.
For information regarding financial risk management, please refer to
note 4.2 Financial risks in the consolidated financial statements.
16 Related party transactions
In addition to disclosures given in note 5.7 Related parties, related par-
ties for the parent company comprise group enterprises and associates
over which GN Store Nord A/S exercises control or significant influ-
ence.
Group companies are listed on page 165-166. Trade with group enter-
prises comprised:
DKK million
2024
2023
Sale of services to group enterprises
933
796
Lease income from group enterprises
20
31
Purchase of services from group enterprises
-191
-839
Lease costs paid to group enterprises
-30
-40
The parent company's balances with group enterprises at December
31, 2023 are disclosed in the balance sheet. Interest income and
expenses with respect to group enterprises are disclosed in note 5
Financial income and expenses. Further, balances with Group enter-
prises comprise trade balances related to the purchase and sale of
goods and services.
Sale of services to group enterprises consists of facility services, can-
teen services, management fee and IT costs. Purchase of services from
group enterprises mainly consists of facility services and canteen ser-
vices. Furthermore, the parent company has purchased development
services from subsidiaries related to the exploring research projects.
No transactions have been carried out with the Board of Directors, the
Executive Management, senior employees, major shareholders or other
related parties, apart from remuneration disclosed in notes 2.3 Staff
costs and management remuneration and 5.2 Share-based incentive
plans in the consolidated financial statements.
GN Store Nord
Annual Report 2024 Financial Statements Parent Company
Content
183/193
17 Liabilities from financing activities
18 Accounting policies
The financial statements of the parent company, GN Store Nord A/S
have been prepared in accordance with IFRS Accounting Standards as
adopted by the EU and Danish disclosure requirements for annual re-
ports of listed companies. The financial statements have been pre-
pared in accordance with the historical cost convention, as modified by
the revaluation of certain financial instruments (including derivative fi-
nancial instruments) at fair value.
The accounting policies for the financial statements of the parent com-
pany have been changed in line with the changes to accounting policies
described in note 1.1 in the consolidated financial statements. These
changes have not had any material impact on recognition and meas-
urement in the parent company. Apart from the above-mentioned
changes the accounting policies for the financial statements of the par-
ent company are unchanged from the last financial year and are the
same as for the consolidated financial statements with the following
additions:
Supplementary accounting policies for the parent company
Investments in subsidiaries
Revenue in the parent company primarily relates to services rendered
to GN Group companies during the year.
Investments in subsidiaries are accounted for using the equity method
whereby the investment is initially recognized at cost and adjusted
thereafter for the post-acquisition change in the share of the subsidiar-
ies net assets. The share of the subsidiaries profit or loss, less unreal-
ized intra-Group profits, is included in the income statement of the par-
ent company and the share of the subsidiaries other comprehensive in-
come is included in other comprehensive income of the parent com-
pany. Received dividends reduce the carrying amount of the invest-
ments in subsidiaries.
To the extent net profit in subsidiaries exceeds declared or proposed
dividends from such companies, net revaluation of investments in sub-
sidiaries is transferred to Net revaluation reserve under Equity accord-
ing to the equity method.
Management’s report for the Parent company
The Parent Company reports corporate level activities and
investments into subsidiaries. Revenue in 2024 grew to DKK 898 mil-
lion (2023: DKK 738 million), primarily due to changes in the Group
Functions. The Parent Company applies the equity method for recog-
nizing share of profit and investments in subsidiaries and profit for the
year and total equity developed in line with the Group’s overall devel-
opment. In 2024, cash flow from operating activities was positively im-
pacted by interests received in the total amount of DKK 219 million
(2023: DKK 405 million). .
DKK million
Bank loans,
non-current
Issued bonds*)
Lease liabilities
Bank loans and
issued bonds,
current
Amounts owed
to subsidiaries
Total
Liabilities at January 1
-
3,024
29
9,674
749
13,476
Cash flows
-
-1,406
-7
-1,068
-
-2,481
Foreign exchange adjustments
-
-
-
-
-
-
New leases
-
-
-
-
-
-
Reclassified to current/non-current
6,931
-
-6,931
-
-
Reclassified to working capital
-
-
-
-
-749
-749
Non-cash interest expenses
-
-
-
-
-
Other non-cash adjustments
-
22
-6
50
-
66
Liabilities at December 31, 2024
-
8,571
16
1,725
-
10,312
Liabilities at January 1
2,312
7,548
53
6,005
1,411
17,329
Cash flows
-2,312
2,290
-8
-3,262
8
-3,284
Foreign exchange adjustments
-
57
-1
-
-670
-614
New leases and remeasurements
-
-
-15
-
-
-15
Bonds reclassified to current
-
-6,931
-
6,931
-
-
Non-cash interest expenses
-
60
-
-
-
60
Liabilities at December 31, 2023
-
3,024
29
9,674
749
13,476
GN Store Nord
Annual Report 2024
Content
184/193
Statements by the Executive Management and
the Board of Directors
185
Independent Auditor’s Reports
186
Independent auditor’s limited assurance report
on the Sustainability Statement
190
Statements
GN Store Nord
Annual Report 2024
Content
184/193
GN Store Nord
Annual Report 2024
Content
185/193
Today, the Executive Management and the Board of Directors have dis-
cussed and approved the GN Store Nord Annual Report for the finan-
cial year 1 January - 31 December 2024.
The Consolidated Financial Statements and the Parent Company Fi-
nancial Statements have been prepared in accordance with IFRS Ac-
counting Standards as adopted by the EU and further requirements in
the Danish Financial Statements Act. Management's report has been
prepared in accordance with the Danish Financial Statements Act.
In our opinion, the Consolidated Financial Statements and the Parent
Company Financial Statements give a true and fair view of the financial
position at 31 December 2024 of the Group and the Parent Company
and of the results of the Group and Parent Company operations and
cash flows for 2024.
In our opinion, Management's report includes a fair review of the devel-
opment in the operations and financial circumstances of the Group and
the Parent Company, of the results for the year and of the financial po-
sition of the Group and the Parent Company as well as a description of
the most significant risks and elements of uncertainty, which the Group
and the Parent Company are facing.
Additionally, the sustainability statement, which is part of Manage-
ment's report, has been prepared, in all material respects, in accord-
ance with paragraph 99 a of the Danish Financial Statements Act. This
includes compliance with the European Sustainability Reporting Stand-
ards (ESRS) including that the process undertaken by Management to
identify the reported information (the “Process”) is in accordance with
the description set out in the section titled “Double materiality
assessment”. Furthermore, disclosures within “EU Taxonomy Regula-
tion disclosure” of the sustainability statement are, in all material re-
spects, in accordance with Article 8 of EU Regulation 2020/852 (the
“Taxonomy Regulation”).
The year 2024 marks the initial implementation of paragraph 99 a of
the Danish Financial Statements Act concerning compliance with
ESRS. As such, more clear guidance and practice are anticipated in vari-
ous areas, which are expected to be issued in the coming years. Fur-
thermore, the sustainability statement includes forward-looking state-
ments based on disclosed assumptions about events that may
occur in the future and possible future actions by the Group. Actual
outcomes are likely to be different since anticipated events frequently
do not occur as expected.
In our opinion, the annual report of GN Store Nord A/S for the financial
year 1 January to 31 December 2024 with the file name GNStoreNord-
2024-12-31-en.zip is prepared, in all material respects, in compliance
with the ESEF Regulation.
We recommend that the Annual Report be adopted at the Annual Gen-
eral Meeting.
Statements by the Executive Management
and the Board of Directors
Ballerup, February 6, 2024
Executive Management
Peter Karlstromer
Group CEO
Søren Jelert
Group CFO
Board of Directors
Jukka Pekka Pertola
Chair
Klaus Holse
Deputy Chair
Hélène Barnekow
Anette Weber
Jørgen Bundgaard Hansen
Kim Vejlby Hansen
Leo Larsen
Cathrin Inge Hansen
Claus Holmbeck-Madsen
GN Store Nord
Annual Report 2024
Content
186/193
To the shareholders of GN Store Nord A/S
Report on the audit of the Financial Statements
Our opinion
In our opinion, the Consolidated Financial Statements and the Parent
Company Financial Statements give a true and fair view of the Group’s
and the Parent Company’s financial position at 31 December 2024 and
of the results of the Group’s and the Parent Company’s operations and
cash flows for the financial year 1 January to 31 December 2024 in ac-
cordance with IFRS Accounting Standards as adopted by the EU and
further requirements in the Danish Financial Statements Act.
Our opinion is consistent with our Auditor’s Long-form Report to the
Audit Committee and the Board of Directors.
What we have audited
The Consolidated Financial Statements and Parent Company Financial
Statements of GN Store Nord A/S for the financial year 1 January to 31
December 2024, pp 113-183 comprise income statement and state-
ment of comprehensive income, balance sheet, statement of changes
in equity, statement of cash flows and notes, including material ac-
counting policy information for the Group as well as for the Parent
Company. Collectively referred to as the "Financial Statements".
Basis for opinion
We conducted our audit in accordance with International Standards on
Auditing (ISAs) and the additional requirements applicable in Denmark.
Our responsibilities under those standards and requirements are fur-
ther described in the Auditor’s responsibilities for the audit of the Fi-
nancial Statements section of our report.
We believe that the audit evidence we have obtained is sufficient and
appropriate to provide a basis for our opinion.
Independence
We are independent of the Group in accordance with the International
Ethics Standards Board for Accountants’ International Code of Ethics
for Professional Accountants (IESBA Code) and the additional ethical
requirements applicable in Denmark. We have also fulfilled our other
ethical responsibilities in accordance with these requirements and the
IESBA Code.
To the best of our knowledge and belief, prohibited non-audit services
referred to in Article 5(1) of Regulation (EU) No 537/2014 were not
provided.
Appointment
We were first appointed auditors of GN Store Nord A/S on 21 March
2019 for the financial year 2019. We have been reappointed annually
by shareholder resolution for a total period of uninterrupted engage-
ment of six years including the financial year 2024.
Independent Auditor’s Reports
GN Store Nord
Annual Report 2024
Content
187/193
Key audit matters
Key audit matters are those matters that, in our professional judg-
ment, were of most significance in our audit of the Financial State-
ments for 2024. These matters were addressed in the context of our
audit of the Financial Statements as a whole, and in forming our opin-
ion thereon, and we do not provide a separate opinion on these mat-
ters.
Key audit matter
How our audit addressed the key audit matter
Capitalisation and valuation of development costs
The Group capitalises development costs within the Enterprise, Hearing and Gaming & Con-
sumer segment when certain criteria according to IFRS Accounting Standards are met.
The criterias for recognition and measurement of development costs are subject to Man-
agement’s estimates and judgments, which are uncertain by nature.
Completed development projects are assessed for impairment indications during the year.
For in
-progress development projects impairment tests are performed at least yearly. The
impairment tests are based on a strategy plan approved by Management and value
-in-use
calculations based on expected future cash flows.
We focused on this area because the criterias for recognition and measurement of develop-
ment projects are subject to Management estimates and judgments.
Refer to no
te 3.1 in the Financial Statements.
We assessed whether the Group’s material accounting policies related to capitalisation and
valuation of development costs are in accordance with IFRS Accounting Standards.
We updated our understanding of relevant controls, including Group controlling proce-
dures, IT systems and business processes regarding development costs. For the controls,
we assessed whether they were designed and implemented to effectively address the ri
sk
to material information. For selected controls which we planned to rely upon, we tested the
operating effectiveness.
We selected a sample of in
-progress development projects and considered whether all cri-
terias described in IFRS Accounting Standards were met as a basis for capitalisation. We
performed substantive audit procedures to verify capitalised amounts.
We evaluated and challenged Management’s assessment of impairment indicators of com-
pleted development projects based on the commercial prospects of the projects.
For in
-progress development projects and completed projects where there are indications
of impairment, we challenged the significant assumptions applied in the value
-in-use calcu-
lations. Our work was based on our understanding of the business cases and key
assump-
tions applied. We challenged whether the intend to finalise the projects remain and
whether the projects are expected to generate future economic benefits exceeding the car-
rying values.
We assessed the completeness and accuracy of the disclosures of development projects
and related impairment tests against the disclosure requirements in IAS 36 and IAS 38.
GN Store Nord
Annual Report 2024
Content
188/193
Statement on Management’s report
Management is responsible for Management's report.
Our opinion on the Financial Statements does not cover Management's
report, and we do not express any form of assurance conclusion
thereon.
In connection with our audit of the Financial Statements, our responsi-
bility is to read Management's report and, in doing so, consider
whether Management's report is materially inconsistent with the Fi-
nancial Statements or our knowledge obtained in the audit, or other-
wise appears to be materially misstated.
Moreover, we considered whether Management's report includes the
disclosures required by the Danish Financial Statements Act. This does
not include the requirements in paragraph 99 a related to the sustaina-
bility statement covered by the separate auditor’s limited assurance re-
port hereon.
Based on the work we have performed, in our view, Management's re-
port is in accordance with the Consolidated Financial Statements and
the Parent Company Financial Statements and has been prepared in
accordance with the requirements of the Danish Financial Statements
Act, except for the requirements in paragraph 99 a related to the sus-
tainability statement, cf. above. We did not identify any material mis-
statement in Management's report.
Management’s responsibilities for the Financial Statements
Management is responsible for the preparation of consolidated finan-
cial statements and parent company financial statements that give a
true and fair view in accordance with IFRS Accounting Standards as
adopted by the EU and further requirements in the Danish Financial
Statements Act, and for such internal control as Management deter-
mines is necessary to enable the preparation of financial statements
that are free from material misstatement, whether due to fraud or er-
ror.
In preparing the Financial Statements, Management is responsible for
assessing the Group’s and the Parent Company’s ability to continue as
a going concern, disclosing, as applicable, matters related to going
concern and using the going concern basis of accounting unless Man-
agement either intends to liquidate the Group or the Parent Company
or to cease operations, or has no realistic alternative but to do so.
Auditor’s responsibilities for the audit of the Financial Statements
Our objectives are to obtain reasonable assurance about whether the
Financial Statements as a whole are free from material misstatement,
whether due to fraud or error, and to issue an auditor’s report that in-
cludes our opinion. Reasonable assurance is a high level of assurance,
but is not a guarantee that an audit conducted in accordance with ISAs
and the additional requirements applicable in Denmark will always de-
tect a material misstatement when it exists. Misstatements can arise
from fraud or error and are considered material if, individually or in the
aggregate, they could reasonably be expected to influence the eco-
nomic decisions of users taken on the basis of these Financial State-
ments.
As part of an audit in accordance with ISAs and the additional require-
ments applicable in Denmark, we exercise professional judgment and
maintain professional skepticism throughout the audit. We also:
Identify and assess the risks of material misstatement of the Fi-
nancial Statements, whether due to fraud or error, design and per-
form audit procedures responsive to those risks, and obtain audit
evidence that is sufficient and appropriate to provide a basis for
our opinion. The risk of not detecting a material misstatement re-
sulting from fraud is higher than for one resulting from error, as
fraud may involve collusion, forgery, intentional omissions, misrep-
resentations, or the override of internal control.
Obtain an understanding of internal control relevant to the audit
in order to design audit procedures that are appropriate in the cir-
cumstances, but not for the purpose of expressing an opinion on
the effectiveness of the Group’s and the Parent Company’s inter-
nal control.
Evaluate the appropriateness of accounting policies used and the
reasonableness of accounting estimates and related disclosures
made by Management.
Conclude on the appropriateness of Management’s use of the go-
ing concern basis of accounting and based on the audit evidence
obtained, whether a material uncertainty exists related to events
or conditions that may cast significant doubt on the Group’s and
the Parent Company’s ability to continue as a going concern. If we
conclude that a material uncertainty exists, we are required to
draw attention in our auditor’s report to the related disclosures in
the Financial Statements or, if such disclosures are inadequate, to
modify our opinion. Our conclusions are based on the audit evi-
dence obtained up to the date of our auditor’s report. However, fu-
ture events or conditions may cause the Group or the Parent Com-
pany to cease to continue as a going concern.
Evaluate the overall presentation, structure and content of the Fi-
nancial Statements, including the disclosures, and whether the Fi-
nancial Statements represent the underlying transactions and
events in a manner that gives a true and fair view.
Plan and perform the group audit to obtain sufficient appropriate
audit evidence regarding the financial information of the entities
or business units within the group as a basis for forming an opinion
GN Store Nord
Annual Report 2024
Content
189/193
on the Consolidated Financial Statements and the Parent Com-
pany Financial Statements. We are responsible for the direction,
supervision and review of the audit work performed for purposes
of the group audit. We remain solely responsible for our audit
opinion.
We communicate with those charged with governance regarding,
among other matters, the planned scope and timing of the audit and
significant audit findings, including any significant deficiencies in inter-
nal control that we identify during our audit.
We also provide those charged with governance with a statement that
we have complied with relevant ethical requirements regarding inde-
pendence, and to communicate with them all relationships and other
matters that may reasonably be thought to bear on our independence
and, where applicable, actions taken to eliminate threats or safeguards
applied.
From the matters communicated with those charged with governance,
we determine those matters that were of most significance in the audit
of the Financial Statements of the current period and are therefore the
key audit matters. We describe these matters in our auditor’s report
unless law or regulation precludes public disclosure about the matter.
Report on compliance with the ESEF Regulation
As part of our audit of the Financial Statements we performed proce-
dures to express an opinion on whether the annual report of GN Store
Nord A/S for the financial year 1 January to 31 December 2024 with
the filename GNStoreNord-2024-12-31-en.zip is prepared, in all mate-
rial respects, in compliance with the Commission Delegated Regulation
(EU) 2019/815 on the European Single Electronic Format (ESEF Regu-
lation) which includes requirements related to the preparation of the
annual report in XHTML format and iXBRL tagging of the Consolidated
Financial Statements including notes.
Management is responsible for preparing an annual report that com-
plies with the ESEF Regulation. This responsibility includes:
The preparing of the annual report in XHTML format;
The selection and application of appropriate iXBRL tags, including
extensions to the ESEF taxonomy and the anchoring thereof to el-
ements in the taxonomy, for all financial information required to
be tagged using judgment where necessary;
Ensuring consistency between iXBRL tagged data and the Consoli-
dated Financial Statements presented in human-readable format;
and
For such internal control as Management determines necessary to
enable the preparation of an annual report that is compliant with
the ESEF Regulation.
Our responsibility is to obtain reasonable assurance on whether the an-
nual report is prepared, in all material respects, in compliance with the
ESEF Regulation based on the evidence we have obtained, and to issue
a report that includes our opinion. The nature, timing and extent of
procedures selected depend on the auditor’s judgment, including the
assessment of the risks of material departures from the requirements
set out in the ESEF Regulation, whether due to fraud or error. The pro-
cedures include:
Testing whether the annual report is prepared in XHTML format;
Obtaining an understanding of the companys iXBRL tagging pro-
cess and of internal control over the tagging process;
Evaluating the completeness of the iXBRL tagging of the Consoli-
dated Financial Statements including notes;
Evaluating the appropriateness of the companys use of iXBRL ele-
ments selected from the ESEF taxonomy and the creation of ex-
tension elements where no suitable element in the ESEF taxon-
omy has been identified;
Evaluating the use of anchoring of extension elements to ele-
ments in the ESEF taxonomy; and
Reconciling the iXBRL tagged data with the audited Consolidated
Financial Statements.
In our opinion, the annual report of GN Store Nord A/S for the financial
year 1 January to 31 December 2024 with the file name GNStoreNord-
2024-12-31-en.zip is prepared, in all material respects, in compliance
with the ESEF Regulation.
Hellerup, 6 February 2024
PricewaterhouseCoopers
Statsautoriseret Revisionspartnerselskab
CVR no 3377 1231
Mads Melgaard
State Authorised Public Accountant
mne34354
Søren Ørjan Jensen
State Authorised Public Accountant
mne33226
GN Store Nord
Annual Report 2024
Content
190/193
To the stakeholders of GN Store Nord A/S
Limited assurance conclusion
We have conducted a limited assurance engagement on the sustaina-
bility statement of GN Store Nord A/S (the “Group”) included in the
Management’s report (the “Sustainability Statement”), page 40-104,
for the financial year 1 January 31 December 2024.
Based on the procedures we have performed and the evidence we have
obtained, nothing has come to our attention that causes us to believe
that the Sustainability Statement is not prepared, in all material re-
spects, in accordance with the Danish Financial Statements Act para-
graph 99 a, including:
compliance with the European Sustainability Reporting Standards
(ESRS), including that the process carried out by the management
to identify the information reported in the Sustainability State-
ment (the Process) is in accordance with the description set out
in the section Double materiality assessment; and
compliance of the disclosures in section EU Taxonomy Regulation
disclosuresof the Sustainability Statement with Article 8 of EU
Regulation 2020/852 (the Taxonomy Regulation).
Basis for conclusion
We conducted our limited assurance engagement in accordance with
International Standard on Assurance Engagements (ISAE) 3000 (Re-
vised), Assurance engagements other than audits or reviews of
historical financial information (“ISAE 3000 (Revised)”) and the addi-
tional requirements applicable in Denmark.
The procedures in a limited assurance engagement vary in nature and
timing from, and are less in extent than for, a reasonable assurance en-
gagement. Consequently, the level of assurance obtained in a limited
assurance engagement is substantially lower than the assurance that
would have been obtained had a reasonable assurance engagement
been performed.
We believe that the evidence we have obtained is sufficient and appro-
priate to provide a basis for our conclusion. Our responsibilities under
this standard are further described in the Auditor’s responsibilities for
the assurance engagement section of our report.
Our independence and quality management
We are independent of the Group in accordance with the International
Ethics Standards Board for Accountants’ International Code of Ethics
for Professional Accountants (IESBA Code) and the additional ethical
requirements applicable in Denmark. We have also fulfilled our other
ethical responsibilities in accordance with these requirements and the
IESBA Code.
Our firm applies International Standard on Quality Management 1,
which requires the firm to design, implement and operate a system of
quality management including policies or procedures regarding compli-
ance with ethical requirements, professional standards and applicable
legal and regulatory requirements.
Management’s responsibilities for the Sustainability Statement
Management is responsible for designing and implementing a process
to identify the information reported in the Sustainability Statement in
accordance with the ESRS and for disclosing this Process as included in
section “Double materiality assessment” of the Sustainability State-
ment. This responsibility includes:
understanding the context in which the Groups activities and busi-
ness relationships take place and developing an understanding of
its affected stakeholders;
the identification of the actual and potential impacts (both nega-
tive and positive) related to sustainability matters, as well as risks
and opportunities that affect, or could reasonably be expected to
affect, the Group’s financial position, financial performance, cash
flows, access to finance or cost of capital over the short-, medium-,
or long-term;
the assessment of the materiality of the identified impacts, risks
and opportunities related to sustainability matters by selecting
and applying appropriate thresholds; and
making assumptions that are reasonable in the circumstances.
Management is further responsible for the preparation of the Sustaina-
bility Statement, which includes the information identified by the Pro-
cess, in accordance with the Danish Financial Statements Act para-
graph 99 a, including:
compliance with the ESRS;
Independent auditor’s limited assurance report
on the Sustainability Statement
GN Store Nord
Annual Report 2024
Content
191/193
preparing the disclosures as included in the section EU Taxonomy
Regulation disclosuresof the Sustainability Statement, in compli-
ance with Article 8 of the Taxonomy Regulation;
designing, implementing and maintaining such internal control
that management determines is necessary to enable the prepara-
tion of the Sustainability Statement that is free from material mis-
statement, whether due to fraud or error; and
the selection and application of appropriate sustainability report-
ing methods and making assumptions and estimates that are rea-
sonable in the circumstances.
Inherent limitations in preparing the Sustainability Statement
In reporting forward-looking information in accordance with ESRS,
management is required to prepare the forward-looking information
on the basis of disclosed assumptions about events that may occur in
the future and possible future actions by the Group. Actual outcomes
are likely to be different since anticipated events frequently do not oc-
cur as expected.
Auditor’s responsibilities for the assurance engagement
Our responsibility is to plan and perform the assurance engagement to
obtain limited assurance about whether the Sustainability Statement is
free from material misstatement, whether due to fraud or error, and to
issue a limited assurance report that includes our conclusion. Misstate-
ments can arise from fraud or error and are considered material if, indi-
vidually or in the aggregate, they could reasonably be expected to in-
fluence decisions of users taken on the basis of the Sustainability
Statement as a whole.
As part of a limited assurance engagement in accordance with ISAE
3000 (Revised) we exercise professional judgement and maintain pro-
fessional scepticism throughout the engagement.
Our responsibilities in respect of the Process include:
Obtaining an understanding of the Process, but not for the pur-
pose of providing a conclusion on the effectiveness of the Process,
including the outcome of the Process;
Considering whether the information identified addresses the ap-
plicable disclosure requirements of the ESRS; and
Designing and performing procedures to evaluate whether the
Process is consistent with the Groups description of its Process, as
disclosed in the section Double materiality assessment.
Our other responsibilities in respect of the Sustainability Statement in-
clude:
Identifying where material misstatements are likely to arise,
whether due to fraud or error; and
Designing and performing procedures responsive to disclosures in
the Sustainability Statement where material misstatements are
likely to arise. The risk of not detecting a material misstatement
resulting from fraud is higher than for one resulting from error, as
fraud may involve collusion, forgery, intentional omissions, misrep-
resentations, or the override of internal control.
Summary of the work performed
A limited assurance engagement involves performing procedures to
obtain evidence about the Sustainability Statement. The nature, timing
and extent of procedures selected depend on professional judgement,
including the identification of disclosures where material misstate-
ments are likely to arise, whether due to fraud or error, in the Sustaina-
bility Statement.
In conducting our limited assurance engagement, with respect to the
Process, we:
Obtained an understanding of the Process by performing inquiries
to understand the sources of the information used by manage-
ment; and reviewing the Groups internal documentation of its
Process; and
Evaluated whether the evidence obtained from our procedures
about the Process implemented by the Group was consistent with
the description of the Process set out in the Double materiality
assessment”.
In conducting our limited assurance engagement, with respect to the
Sustainability Statement, we:
Obtained an understanding of the Groups reporting processes rel-
evant to the preparation of its Sustainability Statement including
the consolidation processes by obtaining an understanding of the
Groups control environment, processes and information systems
relevant to the preparation of the Sustainability Statement but
not evaluating the design of particular control activities, obtaining
evidence about their implementation or testing their operating ef-
fectiveness;
Evaluated whether the information identified by the Process is in-
cluded in the Sustainability Statement;
Evaluated whether the structure and the presentation of the Sus-
tainability Statement are in accordance with the ESRS;
Performed inquiries of relevant personnel and analytical proce-
dures on selected information in the Sustainability Statement;
GN Store Nord
Annual Report 2024
Content
192/193
Performed limited substantive assurance procedures on selected
information in the Sustainability Statement;
Where applicable, compared disclosures in the Sustainability
Statement with the corresponding disclosures in the financial
statements and Managements report;
Evaluated the methods, assumptions and data for developing esti-
mates and forward-looking information; and
Obtained an understanding of the Groups process to identify tax-
onomy-eligible and taxonomy-aligned economic activities and the
corresponding disclosures in the Sustainability Statement.
Hellerup, 6 February 2024
PricewaterhouseCoopers
Statsautoriseret Revisionspartnerselskab
CVR no 3377 1231
Mads Melgaard
State Authorised Public Accountant
mne34354
Søren Ørjan Jensen
State Authorised Public Accountant
mne33226
GN Store Nord
Annual Report 2024
Content
193/193
Forward-looking statements
The forward-looking statements in this report reflect the management's current
expectations of certain future events and financial results. Statements regard-
ing the future are, naturally, subject to risks and uncertainties, which may result
in considerable deviations from the outlook set forth. Furthermore, some of
these expectations are based on assumptions regarding future events, which
may prove incorrect. Changes to such expectation and assumptions will not be
disclosed on an ongoing basis, unless required pursuant to general disclosure
obligations to which GN is subject.
Factors that may cause actual results to deviate materially from expectations
include but are not limited to general economic developments and develop-
ments in the financial markets as well as foreign exchange rates, technological
developments, changes and amendments to legislation and regulations govern-
ing GN’s markets, changes in the demand for GN's products, competition, fluc-
tuations in sub-contractor supplies, and developments in ongoing litigation (in-
cluding but not limited to class action and patent infringement litigation in the
United States).
For more information, please see the "Management's report" and "Risk manage-
ment” sections in this Annual Report. This Annual Report should not be consid-
ered an offer to sell securities in GN.
GN Store Nord A/S
Lautrupbjerg 7
2750 Ballerup
Denmark
+45 45 75 00 00
info@gn.com
gn.com
Co.reg. no 24257843
© 2025 GN Store Nord A/S. All rights reserved. Beltone, BlueParrott, Danavox,
FalCom, Interton, Jabra, ReSound and SteelSeries are trademarks of the GN
Group. All other trademarks and logos included herein are the property of their
respective owners.
Annual reportAuditor's report on audited financial statementsParsePort XBRL Converter2024-01-012024-12-312023-01-012023-12-315493008U3H3W0NKPFL10Reporting class DOpinionBasis for Opinion2024-02-065493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember5493008U3H3W0NKPFL102024-01-012024-12-315493008U3H3W0NKPFL102023-01-012023-12-315493008U3H3W0NKPFL102024-12-315493008U3H3W0NKPFL102023-12-315493008U3H3W0NKPFL102022-12-315493008U3H3W0NKPFL102023-12-31ifrs-full:IssuedCapitalMember5493008U3H3W0NKPFL102024-01-012024-12-31ifrs-full:IssuedCapitalMember5493008U3H3W0NKPFL102024-12-31ifrs-full:IssuedCapitalMember5493008U3H3W0NKPFL102023-12-31ifrs-full:ReserveOfExchangeDifferencesOnTranslationMember5493008U3H3W0NKPFL102024-01-012024-12-31ifrs-full:ReserveOfExchangeDifferencesOnTranslationMember5493008U3H3W0NKPFL102024-12-31ifrs-full:ReserveOfExchangeDifferencesOnTranslationMember5493008U3H3W0NKPFL102023-12-31ifrs-full:ReserveOfCashFlowHedgesMember5493008U3H3W0NKPFL102024-01-012024-12-31ifrs-full:ReserveOfCashFlowHedgesMember5493008U3H3W0NKPFL102024-12-31ifrs-full:ReserveOfCashFlowHedgesMember5493008U3H3W0NKPFL102023-12-31ifrs-full:TreasurySharesMember5493008U3H3W0NKPFL102024-01-012024-12-31ifrs-full:TreasurySharesMember5493008U3H3W0NKPFL102024-12-31ifrs-full:TreasurySharesMember5493008U3H3W0NKPFL102023-12-31GNS:DividendsProposedOrDeclaredBeforeFinancialStatementsAuthorisedForIssueButNotRecognisedAsDistributionToOwnersRecognisedInEquityMember5493008U3H3W0NKPFL102024-01-012024-12-31GNS:DividendsProposedOrDeclaredBeforeFinancialStatementsAuthorisedForIssueButNotRecognisedAsDistributionToOwnersRecognisedInEquityMember5493008U3H3W0NKPFL102024-12-31GNS:DividendsProposedOrDeclaredBeforeFinancialStatementsAuthorisedForIssueButNotRecognisedAsDistributionToOwnersRecognisedInEquityMember5493008U3H3W0NKPFL102023-12-31ifrs-full:RetainedEarningsMember5493008U3H3W0NKPFL102024-01-012024-12-31ifrs-full:RetainedEarningsMember5493008U3H3W0NKPFL102024-12-31ifrs-full:RetainedEarningsMember5493008U3H3W0NKPFL102023-12-31ifrs-full:EquityAttributableToOwnersOfParentMember5493008U3H3W0NKPFL102024-01-012024-12-31ifrs-full:EquityAttributableToOwnersOfParentMember5493008U3H3W0NKPFL102024-12-31ifrs-full:EquityAttributableToOwnersOfParentMember5493008U3H3W0NKPFL102023-12-31ifrs-full:NoncontrollingInterestsMember5493008U3H3W0NKPFL102024-01-012024-12-31ifrs-full:NoncontrollingInterestsMember5493008U3H3W0NKPFL102024-12-31ifrs-full:NoncontrollingInterestsMember5493008U3H3W0NKPFL102022-12-31ifrs-full:IssuedCapitalMember5493008U3H3W0NKPFL102023-01-012023-12-31ifrs-full:IssuedCapitalMember5493008U3H3W0NKPFL102022-12-31ifrs-full:ReserveOfExchangeDifferencesOnTranslationMember5493008U3H3W0NKPFL102023-01-012023-12-31ifrs-full:ReserveOfExchangeDifferencesOnTranslationMember5493008U3H3W0NKPFL102022-12-31ifrs-full:ReserveOfCashFlowHedgesMember5493008U3H3W0NKPFL102023-01-012023-12-31ifrs-full:ReserveOfCashFlowHedgesMember5493008U3H3W0NKPFL102022-12-31ifrs-full:TreasurySharesMember5493008U3H3W0NKPFL102023-01-012023-12-31ifrs-full:TreasurySharesMember5493008U3H3W0NKPFL102022-12-31GNS:DividendsProposedOrDeclaredBeforeFinancialStatementsAuthorisedForIssueButNotRecognisedAsDistributionToOwnersRecognisedInEquityMember5493008U3H3W0NKPFL102023-01-012023-12-31GNS:DividendsProposedOrDeclaredBeforeFinancialStatementsAuthorisedForIssueButNotRecognisedAsDistributionToOwnersRecognisedInEquityMember5493008U3H3W0NKPFL102022-12-31ifrs-full:RetainedEarningsMember5493008U3H3W0NKPFL102023-01-012023-12-31ifrs-full:RetainedEarningsMember5493008U3H3W0NKPFL102022-12-31ifrs-full:EquityAttributableToOwnersOfParentMember5493008U3H3W0NKPFL102023-01-012023-12-31ifrs-full:EquityAttributableToOwnersOfParentMember5493008U3H3W0NKPFL102022-12-31ifrs-full:NoncontrollingInterestsMember5493008U3H3W0NKPFL102023-01-012023-12-31ifrs-full:NoncontrollingInterestsMember5493008U3H3W0NKPFL102024-12-31cmn:ConsolidatedMember5493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember15493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember25493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember15493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember25493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember35493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember45493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember55493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember65493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember75493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember85493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember95493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember15493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember25493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember15493008U3H3W0NKPFL102024-01-012024-12-31cmn:ConsolidatedMember25493008U3H3W0NKPFL102023-01-012023-12-31cmn:ConsolidatedMemberiso4217:DKKiso4217:DKKxbrli:sharesxbrli:pure