Revenue from real estateRevenue from interest, banking operationsFee and commission income (expense), banking operationsOperating expenseRaw materials and consumables used, services expense and subcontracted workInterest expense, banking operationsChanges in provisions recognised in profit or lossGains (losses) on financial assets at fair value through profit or loss and gains (losses) on fair value adjustment, investment propertyGains (losses) on financial assets at fair value through profit or loss and gains (losses) on fair value adjustment, investment propertyGains (losses) on disposals of assetsGains (losses) on disposals of assetsGains (losses) on disposals of property, plant and equipment and intangible assets other than goodwillGains (losses) on disposals of other assetsFinance income (cost)Other non-operating incomeOther non-operating expenseOther comprehensive income, net of tax, gains (losses) from investments in equity instrumentsPlant, machinery and equipmentFurniture and vehiclesNon-current receivables and warrantiesNon-current loans and advances to banks and non-current loans and advances to customersNon-current loans and advances to banks and non-current loans and advances to customersNon-current loans and advances to customersChanges in fair value of the hedged credit portfolio, non-current assetsCurrent loans and advances to banks and current loans and advances to customersCurrent loans and advances to banks and current loans and advances to customersCurrent loans and advances to banksCurrent loans and advances to customersChanges in fair value of the hedged credit portfolio, current assetsShare capitalRevaluation surplusReserve of gains and losses on financial assets measured at fair value through other comprehensive income, bondsReserve of gains and losses on financial assets measured at fair value through other comprehensive income, sharesNon-current subordinated liabilitiesNon-current debts to credit institutions, clients and securitiesNon-current debts to credit institutions, clients and securitiesNon-current deposits from banksChanges in fair value of the hedged credit portfolio, non-current liabilitiesCurrent borrowingsCurrent subordinated liabilitiesCurrent debts to credit institutions, clients and securitiesCurrent debts to credit institutions, clients and securitiesCurrent deposits from banksChanges in fair value of the hedged credit portfolio, current liabilitiesCurrent accruals and current deferred income other than current contract liabilitiesReclassification 'Profit (loss) on disposal of assets' to cash flow from divestmentsOther non-operating income (expense)Adjustments for gains (losses) on financial assets at fair value through profit or loss and gains (losses) on fair value adjustment, investment propertyCash flows from (used in) operations before changes in working capitalIncrease (decrease) in working capitalAdjustments for decrease (increase) in other operating receivables, credit institutions and clients, banking operationsAdjustments for increase (decrease) in other operating payables other than borrowingsAdjustments for increase (decrease) in other operating payables to credit institutions, clients and securities, banking operationsCash flows from (used in) operating activitiesPurchases, classified as investing activitiesPurchases, classified as investing activitiesPurchase of property, plant and equipment and intangible assets other than goodwillAcquisition of financial fixed assets (business combinations included)Cash acquired through business combinations, classified as investing activitiesInvestments in financial receivablesProceeds, classified as investing activitiesProceeds, classified as investing activitiesProceeds from disposals of property, plant and equipment and intangible assets other than goodwillDisposal of financial fixed assets (business disposals included)Cash disposed of through business disposalsDisposal of financial receivablesCash flows from (used in) investing activitiesDividends received, classified as financing activitiesInterest received, classified as financing activitiesDecrease (increase) of treasury shares of equity holders of parentDecrease (increase) of treasury shares of affiliatesProceeds from changes in ownership interests in subsidiaries and payments from changes in ownership interests in subsidiariesCash flows from (used in) financing activitiesIncrease (decrease) in cash and cash equivalents before effect of exchange rate changesIssued capital and share premium [member]Reserve of gains and losses on financial assets measured at fair value through other comprehensive income, bonds [member]Reserve of gains and losses on financial assets measured at fair value through other comprehensive income, shares [member]