
05 FEBRUARY 2025 • COMPANY ANNOUNCEMENT 921 • INTERIM REPORT Q4 2024 • BUSINESS UPDATE
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BUSINESS UPDATE
DELIVERING ON THE PHOENIX STRATEGY – SOLID GROWTH AND PROFITABILITY
IN 2024
At the Capital Markets Day in 2023, Pandora highlighted its vision to transform the perception of the brand into a full
jewellery brand in the accessible luxury market and thereby accelerate revenue growth. Through the course of 2024,
Pandora scaled up investments across its entire value chain to help set up Pandora for a consistent growth trajectory
and tap into the vast untapped growth opportunities. These investments are already yielding good results with Pandora
delivering 13% organic growth for 2024, including LFL growth of 7% and an EBIT margin of 25.2% - resulting in 17% EPS
growth for the year.
The year ended on a solid note for Pandora with Q4 2024 marking the sixth consecutive quarter of double-digit organic
growth. Pandora benefitted from strong execution across the holiday period which drove positive traffic, despite a
highly promotional external environment and a tough comparison base which was boosted last year by various social
media activations. Whilst Pandora continued to scale up investments into its value chain through the year, Pandora
ended the year with strong profitability at 34.7%, +70bp Y/Y in Q4 2024, supported by a still strong gross margin
around 80%.
The 11% organic growth in Q4 2024 was supported by solid LFL growth at 6% and network expansion at 5%. LFL growth
was driven by strong growth in the US of 9%, helped by solid execution around the holiday period. In Europe, LFL
growth in key markets slowed to 0% with the markets of France and Italy facing some country specific challenges,
albeit being more than offset by still strong growth in Germany of 28%. Rest of Pandora continued to deliver another
double-digit quarter of 11% LFL with growth remaining relatively broad based.
By channel, growth was predominantly driven by online which saw 20% revenue growth, and increased by 2pp share
of business, landing at 27% in Q4 2024. Pandora’s own stores continued to outperform partner stores in Q4 2024 with
Pandora’s physical network delivering a 6pp better LFL than partners.
In Q4 2024, Pandora's gross margin reached 79.8%, +50bp Y/Y. The increase came despite a 90bp combined headwind
from commodities and foreign exchange, reflecting price increases and efficiencies at the crafting facilities and a lower
headwind Y/Y from forward integration. Pandora notes that through the quarter, consumer activity was more
concentrated around the promotional events, particularly Black Friday, driving a slight drag on the gross margin.
INVESTING TO DRIVE BRAND DESIRABILITY, NEW E-COMMERCE PLATFORM SET TO GO LIVE GLOBALLY
Driving Pandora towards its full jewellery brand promise, Pandora is scaling up investments across the entire value
chain. These include marketing, design, the store network and technology - with the non-stop focus being to drive
brand desirability. Through the year, Pandora’s major brand KPIs continued to track positively which also indicate that
the consumer awareness of Pandora’s broader jewellery offering is steadily increasing. In marketing, during Q4 2024
Pandora continued to leverage its “BE LOVE” campaign which has been driving the initial phase of the restaging of the
Pandora brand. Pandora’s holiday campaign 2024 continued to build off this core message and featured some of the
global brand ambassadors, including Halle and Chloe Bailey alongside Pamela Anderson. As in previous quarters,
Pandora continued to be present across cultural events which included being the Principal Partner for The Fashion
Awards 2024 in the UK.
Elsewhere, through the course of 2023 and 2024, Pandora has been investing in enhancing its already successful e-
commerce platform. Whilst the current e-commerce platform has been successful in driving a strong online presence
for the brand, Pandora has now taken this a step further with a significant elevation which centres on bringing the
brand to life online for consumers in a much more immersive experience. The clear aim is to drive brand desirability.
The new platform was tested over Q4 2024 in Italy and Canada with initial results being encouraging. Major commercial