12 AUGUST 2024 | INTERIM FINANCIAL REPORT Q2 2024 | COMPANY ANNOUNCEMENT No. 885 | page
4 | 37
BUSINESS UPDATE
The journey towards a full jewellery brand continues - Phoenix delivers another strong quarter
Q2 2024 was the fourth consecutive quarter with double-digit organic growth, despite a still challenging global
backdrop for consumers. The performance reflects the relevance of and good execution on the Phoenix strategy.
Pandora remains only at the beginning of its journey towards transforming the perception of Pandora into a full
jewellery brand but has already seen the consumer responding with an increase in traffic across the physical stores
and online. As one of the few true global players in the global accessible luxury jewellery market, Pandora continues
to benefit from the shift towards strong brands in a largely fragmented industry.
The 15% organic growth in Q2 2024 was supported by both strong LFL growth at 8% and network expansion at 6%.
On top of that, there was a 1% contribution from phasing of sell-in to partners and other. Profitability continued to
be supported by Pandora’s strong earnings model and another historical high gross margin surpassing the 80%
threshold for the first time ever. In Europe, key markets continued to deliver solid results, achieving 10% LFL growth.
This was, still, largely driven by particularly strong performance in Germany, whilst broader market weakness
continued to weigh on the other key European markets. In the US, LFL remained robust at 5% and well ahead of a soft
jewellery market. Rest of Pandora delivered another double-digit quarter with 13% LFL with good broad-based
growth across many countries.
Pandora is capitalising on higher traffic across all touchpoints, with in particular strong momentum for the online
channel, which grew by 19% LFL, representing a 20% share of revenue in the quarter. Pandora’s own stores continued
to outperform partner stores in Q2 2024 with Pandora’s physical network delivering 6% LFL vs. partners at 0%.
Pandora's gross margin reached an all-time high of 80.2%, a 210bp increase compared to Q2 2023, underpinning
Pandora’s unique business model and vertically integrated value chain. The gross margin increase was driven by
favourable pricing, efficiencies at the crafting facilities and channel mix. There was also some support from combined
commodity and foreign exchange movements of 30bp. The combined tailwind from foreign exchange and
commodities seen in H1 2024 is expected to gradually turn through the remainder of the year to become a net
headwind in H2 2024.
Investments across the value chain are delivering on the restaging of the brand, consistently driving brand heat
Pandora continued to invest to drive the restaging of the brand which carries the strategic aim of elevating brand
desirability and showcasing Pandora’s identity as a full jewellery brand. Investments cover the entire value chain,
including across marketing, the store network, technology and data and its people. Building on the initial success of
Pandora’s new “BE LOVE” marketing campaign, Pandora continued to be active through powerful media engagements
and social media activations across the quarter. Whilst still early days, “BE LOVE” continues to build on its initial
success through attracting more customers into the Pandora brand, driven by growth across both new cross-
generational customer acquisition and increasing returning customers. Major brand KPIs, such as unaided awareness
and consideration, have shown an initial positive response.
In May 2024, Pandora began construction of the new DKK 1 billion crafting facility in Binh Duong Province, Vietnam.
This facility will support long-term growth, create 7,000 jobs, and produce up to 60 million pieces of jewellery annually
using 100% renewable energy and recycled silver and gold.
In June 2024, Pandora relocated the EMEA distribution centre to a new location in Hamburg, Germany. The
distribution centre is double the size of the old facilities and covers 11,000 m2 of storage, packaging, distribution
and office space.