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Interim report 9M 2023/24
Q3 strategy execution
Throughout the quarter we continued the execution of
key priorities across our five strategic shifts.
Reigniting our brand to become a culturally relevant
luxury love brand
During the quarter, we grew our customer base by 5%
and the number of customers owning two or more
products by 5% compared to previous quarter.
Our global brand and marketing efforts during the
quarter were centred around the holiday season and
promoting gifting to drive sell-out.
In Q3, we renewed our partnership with Scuderia
Ferrari for the 2024 and 2025 seasons. Our partnership
for the 2023 season yielded satisfactory results
generating the highest brand awareness uplift versus all
other tested B&O campaigns and strengthened our
brand image by fostering stronger customer connection
and increasing the likelihood of customers buying and
recommending our brand.
The partnership extension is expected to continue to
drive brand awareness and equity of our brand and it
provides a unique opportunity to bring us even closer to
important current and future customers.
Building a seamlessly connected product portfolio,
bridging our past, present and future
Our Q3 development efforts were dedicated to
enhancing our software and app experiences, and on
our new propositions launching in the near-term
future. With a new Atelier drop and a new product
introduction in early Q4, we aim to build desirability
for our products and to enhance ecosystem experiences
connecting our products from the past with products of
today and tomorrow.
Creating magical moments in connected touch points
During Q3, significant efforts were made to enhance the
in-store experience, provide retail staff training,
undertake network planning, and implement various
other initiatives aimed at boosting sell-out and
improving the quality of experiences.
We collaborated with numerous monobrand partners
across all regions. Additionally, we opened two pop-up
stores, one in Xian, China and another one in Paris,
France. We also supported a partner in launching a pop-
up store in Basel to bolster brand visibility and
customer engagement for the festive season.
Additionally, we opened our relocated company-owned
store at Copenhagen Airport featuring a small-scale
version of our new Culture Store concept. With this
store refit and relocation, we anticipate increased
traffic and conversion. We will continue to improve our
store network in EMEA, and further improve and
expand in AMR and APAC, in the quarters ahead.
Winning in key, global cities
Our Win City execution continued in Q3.
In London, Q3 sell-out was negative by 11%. Sell-out was
negatively impacted by our company-owned store at
Bicester Village due to limited end-of-life inventory.
Our two other stores in Harrods and Selfridges
respectively reported continued good performance
considering a reduced footfall in the quarter and strong
performance from Beosound Theatre in Q3 of last year.
In London, the opening of our store on New Bond Street
in Mayfair has raised awareness of our brand and
product offerings. The store has experienced steady
traffic and conversion momentum since its opening,
and it serves as an effective venue for events and brand
activations.
In Q3, we introduced an in-store event concept called
the ‘Late Series’. This concept involves inviting some of
London’s most promising emerging artists in music, art
and film to perform live in the store in front of an
audience. The first six events had more than 320
attendees and generated sales and pipeline on the night
of the events. Moreover, the live events have generated
28 pieces of media coverage with an estimated
readership of 240,000 and a total audience reach of 7
million. Through social media only, the six events have
reached 120,000 users and had 62,000 views.
In Paris, we expectedly had a challenging quarter with a
sell-out decline of 31%.
We have taken active measures to turn around our
performance in Paris, executing a management change
locally and working more jointly with our local retail
partner to improve store experience and activation.
To enhance our visibility in Paris, we opened a pop-up
store on the ground floor of the men’s department of Le
Printemps in Q3. The pop-up is a creative expression of
our longevity proposition using the tactile materials of
our products to elevate the brand and customer
experience. It is intended to generate qualified traffic to
our new shop in shop in Le Printemps, opening end of
Q4.
Our efforts in New York yielded sell-out growth of 2%
for the quarter primarily driven by our Soho store.
We continued to drive activations out of our Soho store
catering to local design and music lovers. Our vinyl
night events continued to drive traffic and interest, and
in Q3 we partnered with Grammy Award-winning
bassist, MonoNeon for a special event celebrating art
and music. Leading up to the event, we announced a
limited-edition A9 cover in collaboration with
MonoNeon reflecting and celebrating his unique
approach to music and art, while drawing parallel to his
signature outfits. The actual event yielding both press
coverage, social media reach and attention as well as
sales at the night of the event.
Strategic highlights Q3 2023/24