
Page — 9
Interim report H1 2023/24
Strengthening our position in the luxury audio and
TV market
With an ambition to lead and expand the growing
market of luxury audio and TV, our strategy progress in
Q2 aimed at strengthening our luxury position and
continuing to build robustness in our company.
Our H1 2023/24 results reflect the implementation of
our Luxury Timeless Technology proposition. We have
made strategic choices that, while impacting our
revenue growth, has supported profitability and
earnings and solidified our luxury brand position. We
are mindful of striking a balance between strategic
decisions made for the longer term and their
commercial consequences in the short term.
Q2 strategy execution
Throughout the quarter we executed key priorities
across our five strategic shifts.
1.Reigniting our brand to become a culturally relevant
luxury love brand
In Q2, our branding efforts centred on activating our
partnership with Ferrari through multiple activations
promoting our Ferrari product collections launched in
Q1 as well as our Scuderia Ferrari sponsorship for the
Formula 1 2023 season. The Scuderia Ferrari
sponsorship continues to help us build brand reach and
awareness. Since the beginning of our sponsorship, we
have reached more than 44 million people (excluding
TV viewers and F1 computer game players), we have
generated 500,000 engaged website sessions, and
generated more than 5,400 social mentions. Our Ferrari
product collection has helped us build brand equity
with Ferrari fans, our local monobrand partners have
hosted exclusive customer events with more than 2,700
reported attendees globally. We continue to activate our
partnership across markets and to monitor the impact
on our brand reach, awareness, and conversion.
In Q2, we continued to improve on two important
targets. We onboarded 5% new customers and we grew
the number of customers owning two or more products
by 2%. The numbers show that we continue to attract
customers and to expand our business and loyalty with
existing customers.
2. Building a seamlessly connected product portfolio,
bridging our past, present and future
Early in the quarter, we announced two new product
propositions, both intended to ensure we offer a
broader product proposition covering the most
important use cases of our customers’ sound and tv
ecosystems.
Our new Beolab 8 speakers offers flexibility,
performance and innovation that meets our customers’
demands. That is, for products that serve multiple
purposes, products that can be customised to each
customer preference and long-lasting products with the
best sound performance and listening experiences.
Beolab 8 can be used as a system speaker to create an
immersive home cinema set-up with the compact size
of a rear speaker, and the stunning design of a front
speaker, and it can be used as a powerful stand-alone
speaker. Also, it can be installed onto walls, set upon
floors, secured onto ceilings, or placed on top of any flat
surface.
In addition, it is a beauty designed to stand the test of
time, which is a key customer requirement, and a core
value in our product design and portfolio. Like any
other Bang & Olufsen speaker, it is made of high-quality
materials that age gracefully, it can be upgraded over
time, has long-term serviceability and a replaceable
streaming module which ensures it can adapt to the
latest technology standards. The speaker is designed
using cradle-to-cradle principles and is pending
complete certification.
The second new product proposition announced in Q2
was the Beosound Bollard, our first outdoor speaker
developed in collaboration with Origin Acoustics. With
Beosound Bollard, we deliver a seamless Bang &
Olufsen experience outdoors without comprising
quality in the listening experience. This is the first time
that 98 years of audio innovation can be fully enjoyed
outside through a custom install solution. By using
Beosound Core, our connectivity hub, customers can
connect multiple Beosound Bollard speakers catering
for both small and large outdoor spaces, and it can be
fully integrated with indoor speaker systems enabling
multiroom connectivity through Beolink, Airplay or
Chromecast.
This is an important proposition and a milestone
reached, in our ambition to offer a seamlessly
connected product ecosystem. Our new outdoor
speaker retails from January 2024 in selected Bang &
Olufsen stores and through our Custom Installation
partner, Origin Acoustics.
In Q2, we also introduced the beta-version of a new,
more intuitive, and user-friendly app interface. This
improves our overall control functionality, and our
multiroom app features. The improved control
functionality ensures consistent experiences across all
Bang & Olufsen products irrespective of age, and it
enhances ease of use. The improved multiroom app
features make functionality more interactive, easily
accessible, and innovative to use. Our new app
interface will be released in its final version in early
2024 and will continue to evolve during the year.
3. Creating magical moments in connected touch points
In Q2, we prepared the launch of our first brand
flagship store in London, featuring a new pilot store
concept that redefines our signature shopping
experience. The concept builds on cultural relevance
and applies principles of modern luxury, catering to
four awareness levels: Culture, Sustainability, Human
Centricity, and Design. Designed for iconic spaces and
ultimate experiences, it includes “decompression
zones” to take the speed out of customers for immersive
and tailored interactions. It also offers a “sensorium” to
stimulate senses and evoke emotions, along with a
designated Bespoke and private event area for private,
personalised customer events.
Strategic highlights Q2 2023/24