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Interim report H1 2022/23
A unique proposition of Luxury Timeless
Technology
To win our audience, we want to deliver on a
proposition of: Luxury Timeless Technology. With
this proposition we set out our position in luxury, we
continue our heritage of building long-lasting products,
and we explore and leverage technology. We also
challenge industry conventions of short product
lifecycles and frequent product replacements, which
makes our journey even more exciting and important.
We are thus making a deliberate move away from the
mainstream consumer electronics market to reclaim a
differentiated and unparalleled position in luxury
audio.
To orient Bang & Olufsen towards the updated
direction, we have already started making five
directional shifts within key areas of our business:
1. Reigniting our brand to become a culturally relevant
luxury love brand
The Bang & Olufsen brand is strong, and punches well
above its weight, but lacks unaided awareness. We will
continue to work with relevant brand ambassadors,
partnerships and sponsorships to gain reach and
exposure to the right customer audience. We will also
continue our current brand ignition efforts, engaging
more directly and interactively with our audience,
driving conversations, and taking a more active role in
culture. To do so we will continue our marketing
activations within art, design, sports and music like the
previously mentioned ‘Art of A9’ co-creation.
Additionally, we will articulate and activate our unique
heritage, which is our licence to operate in luxury, and
our means of differentiation in consumer electronics.
Ultimately, we want to improve our brand awareness,
continue growing our customer base and increase
average ownership of our products.
2. Building a seamlessly connected product portfolio,
bridging our past, present and future
We have a very strong portfolio today. We see desire,
interest and growth across our product categories, and
we have improved our product NPS over the years. We
continue to build for a product ecosystem and for
interoperability enabled by our transition to become a
platform player. This transition is a function of two
choices;
1. Everything we ship runs on one of our two software
platforms as this enables our products to connect
seamlessly. It also enables us to connect our
current portfolio to our iconic products of the past
and new product propositions of the future. It
further allows us to continue improving and
extending our product experience and it prolongs
product lifetime through regular software updates,
upgrades and remote servicing
2. We build product platforms. Our inhouse design
and architecture activities enable us to do
modularisation, product versioning, and to
leverage our strong CMF capabilities to
accommodate different use cases, and
customisations as per customer request. This helps
us build for scale and simplify our portfolio and
pricing strategy
We will continue to create desirable and award-winning
propositions for our target audience across the
categories we currently cover. We will strengthen our
focus on developing entry propositions for our younger
audience, and full solutions for the VHNWIs.
Acknowledging that both audiences have an affinity for
customised products, we will continue to leverage our
strong capabilities in design and craftsmanship to offer
product personalisation and a bespoke programme.
Going forward, we will expand our recently launched
bespoke offering to other categories with more options,
and in more countries.
Testifying to the timelessness of our products and our
ability to connect past icons with current and future
products, we will continue our Classics program
making it a category of its own. We will recreate and
relaunch more icons of the past as we have done with
Beogram 4000c. In addition, we are committed to
getting all products we start developing from 2022/23
cradle-to-cradle certified, and we will continue to
develop our modular design capabilities to allow for
product repair and upgradability on both the hardware
and software side.
3. Creating magical moments in connected touch points
We have a strong and resilient channel footprint in
place. Nonetheless, we will continue to work with our
routes to markets to build superior and consistent
experiences on par with luxury peers.
Specifically, we will continue to improve our strong
monobrand network, which plays a crucial role in
providing magical brand experiences. We will also
continue our improvement efforts in the multibrand
and etail channels, where we want to move towards
presence with partners sharing similar brand
positioning and brand values.
The role of our own eCommerce platform is
increasingly important, as this is not only a channel of
commerce, but an ideal universe for brand experience
and customer engagement. We will therefore continue
our digital acceleration efforts to grow our commercial
results and customer experience in the channel.
Our company owned stores are an important vehicle for
bringing ultimate brand and product experiences to
life. We will continue to build presence through
company owned stores in strategically important
locations following our Win City focus.
Additionally, we will explore new routes to market that
supplement our current channel mix, to meet our
customers where they are, and to ensure superior brand
experience throughout the customer journey.