
11. Risks associated with technical
failures and security breaches
The ability of our businesses to successfully
operate and manage their lottery and
gaming products depends on the capacity
and reliability of their network, internet
infrastructure, central system operations
and the security of their computer hardware,
software and online platform infrastructure,
including products and services provided
by third parties. There is a risk of interruption
caused by human error, problems relating
to the network, central systems, software
failure, natural disasters, sabotage, computer
viruses, hacking, malicious software,
phishing attacks and similar events.
A system interruption, including one caused
by third parties, may entitle the relevant
regulatory agencies to revoke a concession
or require us to pay damages or compensation
under the concession as well as degrade
customer experience and cause customers
to lose confidence in our product offerings.
A growing proportion of customers use
our online product offerings (and this
trend is expected to continue) and as it
relates to online platforms, our businesses
are dependent on the interoperability of
such platforms with popular operating
systems, technologies, networks and
standards that we do not control.
Our businesses are subject to regulation
related to the use of customers’ personal
data and their debit and credit card
information, including the obligation to
keep the identity of winners confidential.
Our businesses work with the sensitive
personal data of customers and data about
their agents, suppliers or employees. If we
or our partners fail to protect personal
data of customers, our businesses could
face liability and fines under data protection
laws and loss of goodwill.
Due to the COVID-19 pandemic most of
SAZKA Group employees have been
working from home for a significant period
of time. This brings elevated risks associated
with remote work and use of new applications
to facilitate remote work.
Our businesses have prepared contingency
plans and implemented various mechanisms
to prevent or mitigate the interruption of
their technological infrastructure by the
aforementioned events. Protection of
personal data is covered by close cooperation
between the legal departments and data
protection officers in our key subsidiaries
and technology departments.
Risk factors continued
10. Risks associated with negative
perceptions and publicity about the
lottery and gaming industry
The gaming industry is exposed to negative
perceptions and publicity generated by a
variety of sources, including citizens’ groups,
non-governmental organizations, politicians,
the media, national and local authorities,
and other groups, individuals and institutions.
In particular, public attention has been
drawn to findings or allegations related to
participation or alleged participation in
gaming activities by minors, the location
and concentration of gaming machines,
the features of certain types of gaming
machines, online games and online betting,
risks related to social ills such as addiction
to gaming, risks related to data protection
and payment security in connection with
online gaming and fraud and alleged
associations with money laundering.
Excessive participation in certain games
may for some individuals lead to problem
gambling, which can have a significant
adverse impact on their economic and
psychological well-being. The nature of
lotteries (which account for the majority
of our profit from continuing operations)
limits the frequency players are able to
wager, and prize distributions reduce the
frequency of wins compared to other forms
of gaming, making the player less likely to
form addictive behaviour. This is in contrast
to certain other forms of gaming where
players are more susceptible to addiction
and losing large amounts of money due
to the frequency with which they are able
to play, more frequent wins, and larger
stake sizes. There is however a risk that
the public and political representatives do
not distinguish between lotteries and other
types of gaming and do not recognize that
lower risk is associated with lotteries.
Negative perceptions about lotteries and
the gaming industry in general, and our
business in particular, may result in lower
revenues, loss of brand value, loss of
customer goodwill, changes in regulation
and higher taxes, among other consequences
that may be detrimental to our business.
Our businesses monitor our customer‘s
gaming activity and actively communicate
with the public and other stakeholders
about responsible gaming. The company
and our businesses have adopted compliance
policies and procedures and are focused
on the integrity of their management,
employees and third-party suppliers and
partners.
Responsible gaming principles are applied
throughout our operations. All our subsidiaries
and equity method affiliates which offer
lotteries have been awarded the Level 4
Responsible Gaming Certification, the
highest level of responsible gaming
certification issued by the World Lottery
Association. For more information about
responsible gaming please refer to “Strategic
Report” Section “Responsible Gaming”,
on page 30 et seq. of this Annual Report.
9. Risk of inadequate compliance
procedures and policies
The operations of our businesses are
subject to anti-money laundering,
antibribery, fraud detection, and data
protection laws and regulations, and
economic sanctions programs, including
those administered by national regulators,
the United Nations and the EU. Our businesses
are exposed to the risk of money laundering
and fraudulent activities by our customers,
employees, agents or other third parties
(including criminal organizations), including
with respect to our financial and payment
service offerings. In addition, our businesses
are exposed to a risk of violating
anticorruption laws and sanctions
regulations applicable in those countries
where they, their partners or their agents
operate. Failure to comply with the above
laws and regulations in these jurisdictions
could result in significant fines, loss of
licenses and damage to the reputation
and brand of our businesses. The Group’s
businesses could also be targeted by
third parties, including criminal organisations,
for fraudulent activities, such as attempts
to compromise the systems that process
and collect payment information or to
use the Group’s betting services to engage
in money laundering, bribery or fraud.
Compliance systems are established in
the Group and the relevant key subsidiaries
in order to minimize risks in the aforementioned
areas. Each relevant subsidiary has units/
departments tasked with ensuring
compliance with legislation and license
conditions relating to anti-money laundering,
anti-bribery and other similar matters.
42 Sazka Group Annual Report and Accounts 2020
Strategic Report