iso4217:RUB iso4217:RUB xbrli:shares 253400V1H6ART1UQ0N98 2017-12-31 253400V1H6ART1UQ0N98 2018-12-31 253400V1H6ART1UQ0N98 2019-12-31 253400V1H6ART1UQ0N98 2020-12-31 253400V1H6ART1UQ0N98 2018-01-01 253400V1H6ART1UQ0N98 2019-01-01 253400V1H6ART1UQ0N98 2020-01-01 253400V1H6ART1UQ0N98 2018-01-01 2018-12-31 253400V1H6ART1UQ0N98 2019-01-01 2019-12-31 253400V1H6ART1UQ0N98 2020-01-01 2020-12-31 253400V1H6ART1UQ0N98 2019-01-01 ifrs-full:IssuedCapitalMember 253400V1H6ART1UQ0N98 2019-01-01 ifrs-full:SharePremiumMember 253400V1H6ART1UQ0N98 2019-01-01 ifrs-full:OtherEquityInterestMember 253400V1H6ART1UQ0N98 2019-01-01 ifrs-full:TreasurySharesMember 253400V1H6ART1UQ0N98 2019-01-01 ifrs-full:OtherReservesMember 253400V1H6ART1UQ0N98 2019-01-01 ifrs-full:RetainedEarningsMember 253400V1H6ART1UQ0N98 2019-01-01 ifrs-full:EquityAttributableToOwnersOfParentMember 253400V1H6ART1UQ0N98 2019-01-01 ifrs-full:NoncontrollingInterestsMember 253400V1H6ART1UQ0N98 2019-01-01 253400V1H6ART1UQ0N98 2019-12-31 ifrs-full:IssuedCapitalMember 253400V1H6ART1UQ0N98 2019-12-31 ifrs-full:SharePremiumMember 253400V1H6ART1UQ0N98 2019-12-31 ifrs-full:OtherEquityInterestMember 253400V1H6ART1UQ0N98 2019-12-31 ifrs-full:TreasurySharesMember 253400V1H6ART1UQ0N98 2019-12-31 ifrs-full:OtherReservesMember 253400V1H6ART1UQ0N98 2019-12-31 ifrs-full:RetainedEarningsMember 253400V1H6ART1UQ0N98 2019-12-31 ifrs-full:EquityAttributableToOwnersOfParentMember 253400V1H6ART1UQ0N98 2019-12-31 ifrs-full:NoncontrollingInterestsMember 253400V1H6ART1UQ0N98 2019-12-31 253400V1H6ART1UQ0N98 2020-12-31 ifrs-full:IssuedCapitalMember 253400V1H6ART1UQ0N98 2020-12-31 ifrs-full:SharePremiumMember 253400V1H6ART1UQ0N98 2020-12-31 ifrs-full:OtherEquityInterestMember 253400V1H6ART1UQ0N98 2020-12-31 ifrs-full:TreasurySharesMember 253400V1H6ART1UQ0N98 2020-12-31 ifrs-full:OtherReservesMember 253400V1H6ART1UQ0N98 2020-12-31 ifrs-full:RetainedEarningsMember 253400V1H6ART1UQ0N98 2020-12-31 ifrs-full:EquityAttributableToOwnersOfParentMember 253400V1H6ART1UQ0N98 2020-12-31 253400V1H6ART1UQ0N98 2019-01-01 2019-12-31 ifrs-full:TreasurySharesMember 253400V1H6ART1UQ0N98 2019-01-01 2019-12-31 ifrs-full:RetainedEarningsMember 253400V1H6ART1UQ0N98 2019-01-01 2019-12-31 ifrs-full:EquityAttributableToOwnersOfParentMember 253400V1H6ART1UQ0N98 2019-01-01 2019-12-31 253400V1H6ART1UQ0N98 2019-01-01 2019-12-31 ifrs-full:NoncontrollingInterestsMember 253400V1H6ART1UQ0N98 2019-01-01 2019-12-31 ifrs-full:OtherReservesMember 253400V1H6ART1UQ0N98 2019-01-01 2019-12-31 ifrs-full:OtherEquityInterestMember 253400V1H6ART1UQ0N98 2020-01-01 2020-12-31 ifrs-full:TreasurySharesMember 253400V1H6ART1UQ0N98 2020-01-01 2020-12-31 ifrs-full:EquityAttributableToOwnersOfParentMember 253400V1H6ART1UQ0N98 2020-01-01 2020-12-31 253400V1H6ART1UQ0N98 2020-01-01 2020-12-31 ifrs-full:RetainedEarningsMember 253400V1H6ART1UQ0N98 2020-01-01 2020-12-31 ifrs-full:NoncontrollingInterestsMember 253400V1H6ART1UQ0N98 2020-01-01 2020-12-31 ifrs-full:OtherReservesMember 253400V1H6ART1UQ0N98 2020-01-01 2020-12-31 ifrs-full:OtherEquityInterestMember VTB Bank (Public Joint-Stock Company) nan Russian Federation Public Joint-Stock Company Russian Federation 11, Lit. A Degtyarny Lane, St. Petersburg, 191144 Russian Federation Russian Federation Banking activity VTB Bank (Public Joint-Stock Company) VTB Bank (Public Joint-Stock Company)
DRAFT
ANNUAL
REPORT
2020
The draft of the Annual Report was preliminary approved by
VTB Bank's Supervisory Council (Minutes No 6. dated 23 April
2021) and is the subject of further approval by the Annual
General Meeting of Shareholders in accordance with the time
limits set by the law of the Russian Federation.
Contents
Hello.
Is this VTB Bank?
VTB Group Today
Sustainable Development
200
Mission and Values
VTB Group in the Financial Services Market
Key Financial Highlights
3
4
10
Personnel
Responsible Resource Management
Social Projects
201
204
207
Statement of the Chairman
of the Supervisory Council
12
Financial Statements
214
Responsibility Statement
Financial Statements under IFRS
214
215
Yes
Statement
of the President and Chairman
of the Management Board
14
Annexes
226
Share Capital
Dividends
226
228
VTB Group outstanding Public Debt
and Hybrid Capital Instruments
Report on Compliance with
the Principles and Recommendations
of the Corporate Governance Code
Bank’s Details and Contacts
230
Management Report
22
Today I would like
to discover new
opportunities
Russian Economy and Banking Sector
2020 Key Events
Response of VTB to the COVID-19 pandemic 34
Strategy
Results Overview
22
26
231
254
40
52
52
Financial Review
Corporate-Investment Business
Medium and Small Business
Retail Business
61
80
90
106
124
Risk Management
Digital Transformation
Corporate Governance
132
Overview of the Corporate
Governance System
General Meeting of Shareholders
Supervisory Council
Management Board
Control and Audit
132
138
142
170
179
186
198
Of course!
Investor Relations
Disclosure Policy
CONNECTING
YOU NOW
VTB Group Today
Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
VTB GROUP TODAY
VTB GROUP TODAY
Values
We value our customers
We put our customers’ needs first.
We trust our customers and strive to earn their trust.
We listen to our customers and act upon their feedback.
MISSION
MISSION
WE HELP PEOPLE TO MAKE THEIR PLANS A REALITY BY CREATING THE BEST FINANCIAL
SOLUTIONS. WE ARE A TEAM OF PROFESSIONALS WORKING FOR OUR CLIENTS AND
FOR THE ENTIRE COUNTRY.
We work as a team
We respect and trust each other.
We support each other and help our colleagues grow.
We achieve common goals.
We are responsible for our results
IDENTITY
IDENTITY
We are focused on the result, not the process.
Each of us is responsible for our contribution to the achievement
of common goals.
VTB GROUP IS THE LEADING RUSSIAN FINANCIAL INSTITUTION WITH A STRONG
PRESENCE IN KEY INTERNATIONAL MARKETS.
We openly discuss our successes and failures.
We are proactive
We are passionate about what we do.
We are proactive in addressing common challenges.
We go beyond formal duties.
VISION
VISION
We are constantly improving our performance
A UNIVERSAL FINANCIAL GROUP THAT IS DEVELOPING BOTH DYNAMICALLY AND
SUSTAINABLY, ONE THAT IS FOCUSED ON BEING THE FIRST-CHOICE FINANCIAL PARTNER
FOR ITS CUSTOMERS AND THAT PROVIDES THE MOST CONVENIENT AND CUTTING-EDGE
SOLUTIONS TO MEET THEIR NEEDS.
We are open to change.
We start by changing ourselves.
We are not afraid to experiment.
Annual Report ‘20
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VTB Group Today
Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
VTB GROUP IN THE FINANCIAL
VTB GROUP IN THE FINANCIAL
SERVICES MARKET 2020
SERVICES MARKET 2020
Market shares of VTB Group in Russia
as at 31 December 2020, %
VTB Bank’s credit
ratings
RETAIL BUSINESS
19.2% Loans
18 1.5
18
1.5
23.0% Mortgages
14.8% Deposits
countries
thousand
VTB Group worldwide
Branches in Russia
ruAAA
15 336
15
336
million
thousand
CORPORATE BUSINESS
Clients in Russia
Retail shareholders
17.2% Loans
19.8% Deposits
BBB–
17 79
17
79
thousand
thousand
ATMs in Russia
Employees
INVESTMENT BUSINESS
33.0% DCM
22.3% ECM
13.2% M&A
№.1 №.1
№.1 №.1
Вaa3
Best investment bank
Best bank of 2020 in Russia
in the emerging markets
according to Global Finance
according to The Banker
Annual Report ‘20
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VTB Group Today
Management Report
Corporate Governance
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Annexes
VTB GROUP’S
PRESENCE
VTB GROUP’S STRUCTURE
VTB GROUP INCLUDES RUSSIAN AND FOREIGN COMMERCIAL
BANKS AS WELL AS FINANCIAL COMPANIES. VTB GROUP
IS STRUCTURED AS A HOLDING COMPANY, WHICH ENVISAGES
A UNIFIED STRATEGY FOR THE DEVELOPMENT OF GROUP
COMPANIES, A SINGLE BRAND, CENTRALISED FINANCIAL
MANAGEMENT AND RISK MANAGEMENT AND UNIFIED
CONTROL SYSTEMS.
VTB GROUP’S GLOBAL NETWORK
IS UNIQUE TO THE RUSSIAN
BANKING INDUSTRY
VTB BANK
Group companies provide services
in the CIS, Europe and Asia,
enabling the Group to facilitate
international partnerships and
promote Russian companies
aiming to engage with global
markets. The Group’s international
operations enable diversification
and increased profitability from
its transactions in high-margin
markets.
West Siberian Commercial
Bank
VTB Capital Holding
VTB Factoring
VTB Pension Fund
Sarovbusinessbank
Vozrozhdenie Bank
BMꢀBank
VTB Forex
In Russia, the Group performs banking operations through a parent
company (VTB Bank) and a number of subsidiary banks – Vozrozhdenie
Bank, West Siberian Commercial Bank, Sarovbusinessbank – as well
as through the Post Bank joint venture.
VTB Pension administrator
VTB Real Estate
As of the end of 2020, the Group’s banking and investment banking
business was present in 18 countries around the world. Outside Russia,
the Group operates through subsidiary banks located in Germany,
the United Kingdom, Georgia, Armenia, Belarus, Kazakhstan,
Azerbaijan and Angola and through representative offices located
in Italy and China, as well as VTB branches in China and India,
a branch of VTB Bank (Europe) in Austria and a branch of VTB Capital
in Singapore. The Group’s investment banking division conducts
operations with securities and provides financial advisory services
in Hong Kong, while also conducting investment banking services
in Bulgaria and offering commodities financing in Switzerland.
VTB Specialised Depository
VTB DC
BusinessꢀFinance
VTB Registrar
VTBꢀLeasing
VTB Bank (Belarus)
VTB Bank (Armenia)
VTB Bank (Kazakhstan)
VTB Bank (Azerbaijan)
VTB Bank (Georgia)
Banco VTB Africa
VTB Bank (Europe)
The Group operates in all major segments of the financial market.
Corporate-Investment Business, Medium and Small Business
and Retail Business are the Group’s global business lines, which
specialise in servicing various client segments.
AS OF THE END OF 2020, THE GROUP’S BANKING
AND INVESTMENT BANKING BUSINESS WAS
PRESENT IN 18 COUNTRIES
Annual Report ‘20
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OWNERSHIP STRUCTURE
LISTINGS
December 2020
STRUCTURE OF EQUITY CAPITAL, %
STRUCTURE OF VOTING RIGHTS, %
5.4
12.1
Ordinary shares
7.8
ISIN
VTB Bank shares are included in
Moscow Exchange’s Level 1 list and
are included in the Moscow Exchange
Index and the RTS Index, as well as
the Moscow Exchange Index (evening
trading session), the Subindex, the
Broad Market Index, the Responsibility
and Transparency Index, the
State-owned
47.2
Free float
39.1
33.7
RU000A0JP5V6
92.2
LEI
32.9
60.9
253400V1H6ART1UQ0N98
Sustainability Vector Index, the Finance
Index, the RTS Finance Index and the
RTS Broad Market Index.
Ordinary shares (held by Federal Agency
for State Property Management)
Ordinary shares in free float
Federal Agency
for State Property Management
Institutional investors
Ordinary shares are also included in the
international MSCI Russia Index and
the MSCI EM Index.
Type 1 preference shares (held by Ministry
of Finance of the Russian Federation)
Retail investors
Type 2 preference shares (held by State
Corporation Deposit Insurance Agency)
GEOGRAPHICAL DISTRIBUTION OF INVESTORS
REGIONAL DISTRIBUTION
ꢁ% OF THE TOTAL NUMBER
OF INDIVIDUAL INVESTORSꢂ, %
ꢁ% OF SHARES IN FREE FLOATꢂ, %
Global depositary receipts (GDRs)
15.0
16.8
LEI
Each GDR is equivalent to 2 thousand
VTB ordinary shares.
253400V1H6ART1UQ0N98
VTB Bank’s GDRs are included
in the FTSE All-World Index, FTSE EMEA
Index and MVIS Russia Index.
8.0
41.4
Programme 144-A
ISIN
7.7
1.7
65.7
US46630Q1031
Programme Reg-S
43.6
ISIN
Moscow
Retail shareholders
Russian investors
International investors
US46630Q2021
Moscow region
Saint-Petersburg
Leningrad region
Other regions
Annual Report ‘20
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KEY FINANCIAL HIGHLIGHTS
TOTAL ASSETS, RUB BILLION
CUSTOMER LOANS, RUB BILLION
NET PROFIT1, RUB BILLION
COMPONENTS OF NET PROFIT FOR 2020,
RUB BILLION
YoY
+39%
Compared
with 2016
+15%
Compared
with 2019
+44%
Compared
with 2016
+17%
Compared
with 2019
-63%
Compared
with 2019
Net interest income
531.7
21%
Соmparable perimeter2
29%
71%
71%
13,163
68%
32%
18,142
31.12.2020
31.12.2019
31.12.2020
31.12.2019
Net fee and
75.3
2020
2019
136.8
13%
commission income
29%
26%
11,462
69%
31%
15,516
Other income
(expense)
201.2
-59.1 223%
Net operating income
74%
74%
72%
70%
28%
31.12.2018
01.01.2018
11,424
31.12.2018
01.01.2018
14,761
12,940
609.4
0,2%
2018
2018
178.2
178.8
26% 9,841
30%
Provision charge
-249.8
142%
6%
POST-IFRS 9
PRE-IFRS 9
POST-IFRS 9
PRE-IFRS 9
Staff costs and
administrative
expenses
120.1
2017
-269.9
75%
77%
25% 9,773
23% 9,487
70%
70%
30%
30%
13,009
12,588
31.12.2017
31.12.2017
Income tax
Net profit
51.6
2016
-14.4
75.3
72%
31.12.2016
31.12.2016
Loans and advances to individuals
(before provisions)
Other assets
Loans and advances to customers
(net of provisions)
Loans and advances to legal entities
(before provisions)
TOTAL LIABILITIES, RUB BILLION
CUSTOMER FUNDING, RUB BILLION
PERFORMANCE AND PROFITABILITY INDICATORS1, %
+47%
Compared
with 2016
+18%
Compared
with 2019
+75%
Compared
with 2016
+17%
Compared
with 2019
Соmparable perimeter2
2018
2016
2017
4.1
2018
3.9
0.7
2019
3.4
2020
3.8
Net interest margin (NIM)
Net fee and commission margin (NCM)3
Cost of risk (CoR)
3.7
3.7
78%
22% 16,420
55%
45%
46%
12,831
31.12.2020
31.12.2019
31.12.2020
31.12.2019
0.6
0.8
0.6
0.8
0.8
41.6
12.8
1.3
0.8
1.9
79%
21% 13,863
54%
10,974
1.5
45.8
3.6
1.6
44.0
8.3
1.6
40.5
12.3
1.3
1.5
38.3
11.9
1.3
Cost to income ratio (CIR)
Return on equity (ROE)
79%
79%
21%
58%
60%
60%
42%
31.12.2018
01.01.2018
13,238
31.12.2018
01.01.2018
10,404
9,145
44.3
4.4
21% 11,529
40%
Return on assets (ROA)
0.4
0.9
0.4
POST-IFRS 9
PRE-IFRS 9
POST-IFRS 9
PRE-IFRS 9
- YoY
79%
66%
21% 11,530
60%
59%
40%
9,145
31.12.2017
31.12.2017
34%
11,175
41% 7,347
31.12.2016
31.12.2016
Customer funding
Other liabilities
Deposits and accounts of legal entities
Deposits and accounts of individuals
1.
The indicators for 2016-2019 are presented in the amount approved at the time of publication of the IFRS financial statements, without taking into
account further adjustments and reclassifications.
The P&L components have been compared with modified financial results for 2018 for purposes of accuracy of the year-on-year analisys (not including
operational results of Post Bank, Multicarta,VTB Insurance LLC, VTB Bank (Ukraine) and VTB Bank (Belgrade)).
In 2019-2020 net fee and commission income is reclassified for adding non-risk income on client operations in foreign currency.
2.
3.
Annual Report ‘20
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STATEMENT OF THE CHAIRMAN
STATEMENT OF THE CHAIRMAN
OF THE SUPERVISORY COUNCIL
OF THE SUPERVISORY COUNCIL
Dear shareholders, clients and partners,
of the digitalisation of customer service and business processes,
as well as the ability to provide most of our services remotely, without
compromising outstanding reliability. VTB was up to the challenge,
demonstrating excellent performance and the adaptability of its
technology platform. During the year, important projects were
implemented, and new state-of-the-art products and services based
on machine learning technologies were launched, thus allowing
the Bank to significantly increase the number of remote services
provided for all categories of customers. VTB was the first major bank
to make it possible to open an account remotely using biometrics,
giving all Russians an opportunity to become a Bank client without
leaving their home.
The year 2020 was marked by unprecedented challenges
for the economy, business and society in Russia and throughout
the world. The COVID-19 pandemic and related restrictions
put considerable pressure on entire sectors of the economy
and, consequently, on the banking sector. VTB Group promptly
responded to negative external changes and was able to achieve
its most important goals: protecting the health of its customers
and employees as well as ꢃꢄꢅꢅꢆꢇꢈꢉꢊꢋ ꢌꢆꢇꢇꢆwꢍꢇꢃ ꢎꢏꢐꢉꢊꢋ fiꢊꢏꢊꢐꢉꢏꢑ
ꢒꢉꢎfiꢐꢄꢑꢈꢉꢍꢃ. At the same time, the Group greatly accelerated
the technological transformation of its business and enjoyed
impressive performance across operating metrics and key banking
revenues, thus creating a solid foundation for further growth.
During the year, the Bank paid
particular attention to communication
with shareholders and investors. The Bank
remains one of the few issuers in the Russian
market whose system of interaction
with shareholders is not limited to mandatory
corporate procedures, and the Bank’s
shares are among the most popular
Russian securities in the investment
portfolios of individuals. The total number
of VTB shareholders doubled in 2020,
and the number of individual investors
holding shares of the Bank exceeded 330
thousand. The Bank’s priority was to continue
its active dialogue with shareholders
with the help of remote communication tools.
In the context of the Group’s further strategic development, VTB’s
Supervisory Council approved, in December 2020, the Bank’s
Long-Term Development Programme for 2020–2023. Among
the Bank’s priority development goals formalised in the programme
are achieving and maintaining leading positions in financing
and attracting investments in infrastructure, making housing more
affordable and developing the market for green financing and digital
technologies. VTB’s Programme is in line with Russia’s main national
development goals and is aimed at improving the prosperity of all
of the country’s citizens.
In a challenging macroeconomic environment, the Group
demonstrated strong growth in its operating performance metrics.
As of the end of 2020, VTB’s total loan book had increased by 15%
thanks to the expansion of both corporate and retail lending
in the second half of the year. Growth in lending to individuals
was facilitated by VTB’s involvement in a state mortgage support
programme launched in April 2020. During the year, the Bank issued
over 63 thousand mortgage loans at preferential rates worth a total
of RUB 198 billion. Today, the state support programme accounts
for about a third of VTB’s mortgage lending. The Group continues
to work on improving the convenience of mortgage lending, including
through the development of online mortgages.
Due to the growing importance of sustainable
development principles (ESG) for the Bank
and the entire financial sector, VTB has
been playing an active role in implementing
a green agenda by introducing ESG initiatives
in all key areas of its operations. In 2020,
a pilot green lending programme was
launched through which the Bank provides
customers with financing to implement
ecological initiatives and initiatives to improve
their performance in terms of sustainable
business development. Moreover, VTB
organised several issues of green bonds
during the year, as well as the first issue
of social Eurobonds in Russia.
Thanks to its accelerated technological transformation and persistent
efforts with customers, the Group managed to maintain high growth
rates in terms of banking income. Combined, net interest and net fee
and commission income grew by 19% year-on-year. At the same time,
the downturn in business activity and the volatility in capital markets
caused by the coronavirus pandemic greatly affected the financial
position of some corporate and retail customers, which led to a sharp
increase in provision costs. This factor, along with the impairment
of non-core assets, had a negative impact on net profit.
Dmitry Grigorenko
Chairman of the Supervisory Council
From the very beginning of quarantine restrictions in 1Q 2020, VTB
Group played an important role in taking measures to support
the hardest-hit segments of the Russian economy. The Bank quickly
developed programmes for loan restructuring and refinancing for all
groups of customers facing financial difficulties. The total volume
of loan restructuring for such customers exceeded RUB 1.8 trillion.
The Bank maintained constant dialogue with borrowers, informing
them about state support measures and launching new online
formats for communication with entrepreneurs and individuals.
As part of the state loan programme to stimulate business activity,
VTB helped more than 20 thousand legal entities that provide jobs
for more than 1 million people. In addition, about 400 thousand
of our retail borrowers were able to take advantage of the Bank’s
repayment holidays.
In 2020, the Group continued to develop its corporate governance
system. The Bank’s Supervisory Council reviewed the assessment
of its performance, which, for the first time, involved an independent
consultant. The work of the Council was commended by both
the members of the Council itself and by external experts.
On behalf of the Supervisory Council,
I would like to thank VTB’s shareholders,
customers and partners as well as the Group’s
employees for their engagement and fruitful
work in 2020. With the combined efforts
of all stakeholders, we were able to respond
in a meaningful way to the challenges posed
by the pandemic and to create a foundation
for continued growth amid a recovery
As a result of the measures taken by the Bank in this area, VTB’s
corporate governance rating was raised to 8, corresponding
to best corporate governance practice. The Bank’s management
and Supervisory Council plan to further develop corporate governance
practices, including through the implementation of measures
recommended by experts based on the results of independent
evaluations of the work of the Supervisory Council and of the best
corporate governance practices.
Despite the negative backdrop, the Group continued to implement
its Development Strategy for 2019–2022 and achieved success
in key strategic areas, including improving the quality of services
for customers, the technological transformation of its business
and the creation of new digital partnerships. At the same time,
the fast-paced changes made to the Bank’s customer service
model in the context of the pandemic required rapid acceleration
in business and economic activity in 2021.
Sincerely,
Dmitry Grigorenko
Chairman of the Supervisory Council
Annual Report ‘20
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STATEMENT OF THE PRESIDENT
STATEMENT OF THE PRESIDENT
AND CHAIRMAN OF THE
MANAGEMENT BOARD
AND CHAIRMAN OF THE
MANAGEMENT BOARD
Dear VTB Group clients, shareholders and
partners,
VTB’s digital infrastructure – our systems and apps – functioned reliably
in the face of a fivefold increase in the volume of online transactions
in April 2020 and in subsequent months. Also in April, VTB issued Russia’s
first-ever online mortgage loan and first-ever online car loan.
The year 2020 will go down in history as a time of serious challenges
to durability and efficiency. The COVID-19 pandemic forced us all to be
prepared for sudden and unpredictable changes. In a short time, millions
of customers and thousands of employees were compelled to radically
change their habits and lifestyle. Many enterprises and companies had
to suspend their operations.
400
>400
thousand clients
VTB took part in government measures to help customers
facing financial difficulties due to the pandemic. As part
of Russian government programmes, we provided concessional
loans to companies in strategic sectors and to enterprises
from the sectors hit hardest by the pandemic, enabling employers
to save jobs and continue their operations without interruption. As part
of a state-run loan programme to stimulate business activity, VTB
helped more than 20 thousand legal entities that provide jobs for more
than 1 million people.
took advantage of repayment
holidays as part of support
programmes during the pandemic.
During these difficult months, VTB remained close to its clients. We
quickly agreed to take part in government programmes to support
businesses and individuals, and launched our own assistance measures.
This enabled companies to save jobs and helped people to cope
with temporary financial hardships.
It would have been impossible to achieve our objectives in addressing
the impact of the pandemic without the extensive digital transformation
of our business, a process that began as part of our current three-
year strategy. The end-to-end digitalisation of products and services
made it possible to adapt to the new reality, created the necessary
conditions for the rapid development and launch of innovative new
products, and made it possible to fully meet the needs of our customers
for high-quality remote services and, despite the challenges, achieve
good operating results.
At the same time, the Bank promptly developed its own programmes
to support retail customers, major companies and small and medium-
sized enterprises. During the course of 2020, about 400 thousand
of our retail customers facing a decrease in income were able
to take advantage of repayment holidays worth a total of more
than RUB 300 billion. For small and medium-sized enterprises,
we restructured around RUB 230 billion of loans; for large businesses,
about RUB 1.3 trillion. In total, the Group provided financial assistance
to about one-third of the Russian Federation’s systemically important
enterprises.
Andrey Kostin
President and Chairman
of the Management Board
Today I can say with satisfaction that VTB Group passed the COVID-19 test
with dignity. Our results in 2020 included significant growth of our client
base, expansion of our business and considerable increases in core
income lines. Our strategy remains unchanged: we are developing
as a modern high-tech bank and in partnership with the leaders
of the Russian economy. We expect that the recovery in business
activity in 2021 will enable the Group to once again meet its strategic
goals in terms of net profit, which, in turn, will ensure higher returns
for shareholders.
Excellent operating results and a focus on
efficiency
In 2020, the total loan portfolio, net of foreign currency revaluation,
increased by 9% thanks to healthy increases in both corporate and retail
lending. Organic growth in customer funding was 11%.
Despite the challenging economic conditions, we achieved strong
growth in key banking revenues. Net interest income increased
by 20.7% in 2020, while net fee and commission income increased
by 12.5% on the back of higher volumes of customer transactions
on our online platform as well as a significant increase in the volume
of brokerage commissions.
Our response to the COVID-19 pandemic
From the first days of the pandemic in Russia, our key priority
was to ensure the health and safety of our customers, partners
and employees.
VTB’S CUSTOMER BASE
IN RUSSIA GREW BY 1 MILLION
INDIVIDUALS AND LEGAL
ENTITIES, REACHING 14.9
MILLION ACTIVE CUSTOMERS.
Within a month, about 90% of the Bank’s employees switched
to remote work, all the necessary safety measures were implemented
at our branches and offices, and our customers were informed
about financial services that were available remotely.
Annual Report ‘20
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We continued to cut costs and improve operational efficiency.
As of the end of the year, the ratio of operating expenses to total assets
had decreased to 1.6%, down from 1.7% a year earlier.
Today, however, the bank itself can do more for its customers. Its
intermediary function is now no longer limited solely to financial services
provided by the bank but can be expanded to non-financial partner
spheres: retail, telecommunications and real estate.
In the reporting year, all of our key business lines – Corporate-Investment
Business, Retail Business and Medium and Small Business – enjoyed
successful growth.
VTB supports the development of an open ecosystem through
partnerships. There is no aim to control all the non-banking elements
of our ecosystem. We believe it is much more effective to build strategic
partnerships with market leaders in other industries. The digitalisation
of our business will enable us to integrate into their business models
and offer their clients high-quality financial services. At the same time,
we are not competing with our partners in their core business; instead,
we are strengthening and expanding their range of offers for customers.
VTB Capital retained first place in the investment banking services
market in Russia and achieved considerable success in expanding its
brokerage business on the VTB My Investments platform.
By the end of the year, the Medium and Small Business team increased
its client base by 25% to nearly 640 thousand clients, increasing
both the loan portfolio and the amount of customer funding thanks
to the launch of new products that make the day-to-day work
of entrepreneurs more convenient.
We have identified several priority industries where we plan to implement
joint solutions – retail, e-commerce, Internet and media, telecom
and communications, housing and utilities, transport and logistics –
and we are working closely with market leaders in selected industries.
VTB’s Retail Business saw a double-digit increase in lending, with its
portfolio of loans to individuals expanding by 15% by the end of the year.
Mortgage loans remain an important driver of this growth. VTB has
traditionally been one of the most active participants in state-run
mortgage support programmes. By making housing loans more
affordable, we are helping improve the quality of life for people
and expanding our customer base.
I think it is important, however, to stress that, regardless of the size
and structure of the ecosystem, what is not changing is the Bank’s core
competency: the provision of first-class financial services that customers
can receive in the location and format that is most convenient for them,
be it through one of our branches, our apps or the apps of our ecosystem
partners.
+2244
%
%
The Group’s mortgage loan portfolio
increased to over RUB 2 trillion.
The total volume of our mortgage portfolio increased by 24.3% in 2020
to more than RUB 2 trillion. As a result, the share of secured loans
in the Group’s retail portfolio increased by 3.4% in 2020 to more than 55%.
Accelerating the digital transformation
The unprecedented circumstances that we faced in 2020 confirmed
that we chose the right path for the technological transformation
of VTB’s business. Thanks to the work that was done in previous years,
we were able to meet the exploding growth in demand for online
services and to greatly accelerate the rollout of our omnichannel platform
for individuals and businesses.
Amid a steady increase in banking income, external factors, nevertheless,
had a considerable impact on our financial results. Above all, these
factors included the objective deterioration of the economic situation
as well as the volatility of oil prices and the exchange rate. Like the entire
sector, we faced a sharp increase in the cost of risk, which forced
us to increase provision charges to RUB 250 billion, up by 2.4x compared
with the previous year. In addition, we recognised a considerable
impairment of a number of non-core assets.
In the second half of 2020, we brought to market a new version
of our flagship retail app VTB Online, which had more than 10 million
users as of the end of the year. We also updated the mobile bank
for entrepreneurs and launched new functionality in the brokerage app.
At the same time, the introduction of robotic services and solutions based
on machine learning continued for both retail and corporate customers.
These factors, which were one-off events, prevented us from achieving
our net profit targets. At the same time, the strong results in our core
business lines and the recovery in business activity in 2021 give us every
reason to expect a return to the profitability envisaged by our strategy.
The digitalisation of our business and customer service will play
an increasingly important role in further consolidating our market
position. More than 70% of our retail clients are active in digital channels,
and the share of retail business sales through these channels is 30%, up
from 15% in 2019. Our strategic goal is to offer 100% of our products online
and to increase the share of remote sales to 50%.
Building an ecosystem through partnerships
Rapid technological development is leading to major changes
in the financial industry, which is reflected, most notably,
in the development of ecosystems involving the participation of banks.
At the same time, the ecosystem phenomenon is not a radical
innovation or something previously unknown in the banking business.
In the past, banks also expanded possibilities for physical and digital
interaction with customers by creating their own services and developing
partnerships.
MANAGEMENT WILL BE
RECOMMENDING THAT THE
SUPERVISORY COUNCIL
RECOMMENCE THE PAYOUT
OF 50% OF IFRS NET PROFIT AS
DIVIDENDS.
In accordance with our current strategy, we have begun the difficult
work of radically updating our digital architecture. So far, 56%
>7700
%
%
of retail customers interact with
the Bank through digital channels.
Annual Report ‘20
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of the transformation has been completed. At the same time, the system
continues to function in such a way that customers do not notice
the move from the old platforms to a single new one. In the context
of the ongoing transformation, we have been strengthening our focus
on the mass-market segment since 2020.
for responsible banking based on ESG criteria. Key areas include
responsible investing, interacting with customers to improve the ESG
features of their businesses, engaging customers in ESG projects
and initiatives, supporting public-interest projects, sponsorship
and charity, as well as building an ESG management model.
Thanks to our new IT setup, the time needed to introduce a new service
to market has been reduced eightfold (to 30 days), the time needed
to make a decision on a digital loan has been reduced to 1–2 minutes,
more than 400 thousand digital debit and credit cards have been issued,
the first fully digital mortgage transaction in the market was completed
(more than 20% of mortgage applications come through digital
channels), and our Paperless Bank programme was launched, which will
drastically reduce the use of paper in our document workflow.
At the same time, VTB has been implementing most of the initiatives
included in the Strategy for a long time. These include responsible
investment instruments, financing for renewable energy projects,
environmental requirements in the context of VTB-supported
infrastructure projects, charitable assistance in the environmental sphere
and environmental initiatives for retail customers. We have financed
a large number of projects for the construction of medical, sports
and tourism infrastructure facilities. We launched responsible investment
funds in 2020, which involve asset management in line with ESG
principles.
The market – both our customers and peers – have taken note
of the pace of VTB’s digitalisation. We have received a number of awards
for our functional updates and for the quality of our mobile applications.
In 2020, the VTB team did excellent work in addressing the impact
of the pandemic, strengthening relationships with customers
and ensuring the quality growth of the Group as a leading
technological bank and digital ecosystem. Today we have a broad,
loyal customer base, a strong omnichannel platform with a range
of unique products and services, as well as a business model
and strategy that successfully passed a test of durability in 2020. All
of this gives us every reason to expect the continuation of the Group’s
successful development in accordance with our strategic priorities
and in the interests of shareholders, the Russian economy and all
of the country’s citizens.
We are setting new standards in a number of areas. For example, the VTB
My Investments application provides Russian citizens with access
to a wide range of savings instruments, and it is now recognised
as the most user-friendly investment platform in the market.
We are introducing a new format for VTB branches, and in the coming
years we are going to completely revamp our retail network. The new
format has demonstrated an increase in efficiency of 40% while reducing
floor space by 25% and at the same time reducing visitors’ waiting time
by a third.
We are also developing biometric solutions and expect to digitalise
100% of all our services. In the near future, we plan to offer customer
identification by means of facial recognition at Bank branches as well
as the use of facial biometrics to confirm risky transactions.
Sincerely,
Andrey Kostin
President and Chairman
of the Management Board
Responsible business practices
By developing state-of-the-art banking technologies of the future,
VTB at the same time remains a responsible and socially oriented
company. In 2020, an important decision was taken that consolidated
the transformation of VTB’s Sustainable Development policy
from individual projects and initiatives into a full-fledged integrated part
of the business, a cross-cutting component of all processes.
OUR STRATEGIC GOAL IS
TO OFFER 100% OF OUR
PRODUCTS ONLINE AND TO
INCREASE THE SHARE OF
REMOTE SALES TO 50%.
ESG factors are becoming increasingly important for our development
and for our investment case. Currently in its final stage of development,
VTB’s Sustainability Strategy is designed to formulate targets
Annual Report ‘20
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Around 400 thousand individual customers, faced with a decline
in their income, applied for repayment holidays to restructure
more than RUB 300 billion in debt. VTB restructured about
RUB 230 billion in loans for small and medium-sized businesses,
and about RUB 1.3 trillion in loans for large businesses.
WE
connect
CUSTOMERS
WITH
REFINANCING
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M
M
A
AN
N
AG
A
EM
G
ENT
E
RE
M
POR
E
T
NT REPORT
RUSSIAN ECONOMY AND BANKING SECTOR1
As in 2018–2019, the Russian Finance Ministry’s budget rule had an
impact on the structure of economic growth1: the decrease in oil prices
and the loss of tax revenues from the oil and gas sector did not lead to
a decrease in budgetary spending. In addition, the government was
granted the right to increase budgetary spending by RUB 1.8 trillion
without amending the Budget Code, thereby exceeding the maximum
spending limit established by the budget rule.
As a result, the structure of GDP in terms
of consumption in 2020 looked as follows:
household consumption decreased by 8.6%
(the drop was 21.7% in 2Q, which caused a
decrease for the year as a whole), government
spending increased by 4.0%, gross fixed capital
formation (investment) decreased by 4.3%, and
exports and imports decreased by 4.3% and
12.0%, respectively.
RUSSIAN MACROECONOMIC INDICATORS, % CHANGE YEAR-ON-YEAR
GROSS DOMESTIC PRODUCT
INVESTMENTS IN FIXED ASSETS
10
6
10
OIL PRICE AND EXCHANGE RATES
5.4
6
2
4.8
72.1
The purchase and sale of foreign currency,
as stipulated by the budget rule, along with
the actions taken by the Bank of Russia
helped stabilise the rouble exchange rate, in
particular when oil prices were especially low
and volatile (in March and April). During the
year, the rouble saw real depreciation of 7.5%
against foreign currencies (the nominal rouble
exchange rate decreased by 10.0% against the
dollar and 11.6% against the euro).
2.8
2.1
2.0
2019
3.4
1.8
66.9
2
–2
0.2
64.7
62.5
–0.2
–1.4
–3.0
–2
–6
–10
58.3
69.7
53.1
–6
63.9
–10
41.4
41.6
2016
2017
2018
2020
2016
2017
2018
2019
2020
Consumer inflation accelerated to 4.9% in
December 2020 amid the weakening rouble
and due to insufficient supplies in certain
food markets (in particular sugar, fruits and
vegetables, and sunflower oil) and higher
global food prices (grain and soybeans).
INDUSTRIAL PRODUCTION
RETAIL TURNOVER
10
10
2016
2017
2018
2019
2020
6
6
Oil price (Urals, average), USD (Ministry of Economic Development)
USD/RUB (Bank of Russia, average), RUB
3.7
Fearing considerably lower inflation than
expected amid restrictions and weak
3.5
2.8
1.8
2
1.9
1.3
2
consumer demand, the Bank of Russia
lowered its key rate from 6.25% in early 2020
to 4.25% in July 2020; in the wake of a rise in
inflation above forecasts, however, the Bank
of Russia changed its rhetoric, signalling that
it would determine the timing and pace of a
return to a neutral monetary policy.
INFLATION AND BANK OF RUSSIA KEY RATE
–2.6
–2
–6
-2
–4.1
-4.8
10.6%
-6
9.1%
–10
-10
7.4%
4.3%
7.3%
2016
2017
2018
2019
2020
2016
2017
2018
2019
2020
5.1%
Russia’s GDP contracted by 3.0% in 2020. As a result of harsh restrictive
measures adopted in 2Q 2020, economic output declined by 7.8%,
with retail and wholesale trade, manufacturing, transportation and
the services sector contributing the most to the decline.
The economic recovery was driven largely
by an increase in federal budget spending,
primarily social spending, which boosted
public sector wages in particular. The growth
of real wages amounted to 2.5% in 2020.
5.4%
4.9%
3.0%
2.5%
In the second half of the year, the economy recovered on the back of
manufacturing and retail trade (consumer demand), while the mining,
transportation and services sectors continued their downturn.
2016
2017
2018
2019
2020
CPI inflation (December / December)
Bank of Russia key rate (average)
1.
According to the budget rule, the Ministry of Finance of the Russian Federation uses all oil and gas revenues from oil prices above the baseline set in the budget of
the Russian Federation to purchase foreign currency for the National Wealth Fund.
1.
Unless otherwise stated, the source of macroeconomic data is the Federal State Statistics Service.
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NET ASSETS, RUB BILLION
EQUITY, RUB BILLION
In 2020, the increase in individual deposits accelerated to 11.3%
(7.3% in the previous period); however, excluding the effect of
currency revaluation, the increase was only 7.7% (9.9% in 2019) as
a result of the outflow of cash into investment products due to
lower deposit rates and a decrease in household income. Corporate
account balances increased by 19.6%, up from 1.2% in 2019 (growth
accelerated from 4.6% to 13.7% excluding the effect of currency
revaluation). Banking sector debt to the Bank of Russia increased
by 46.8%; however, the share of banking sector debt of gross assets
changed slightly despite the challenging conditions (2.8% at the
end of 2019 compared with 4.0% at the end of 2020).
2020
2019
2018
2020
10,681
103,842
88,796
86,232
2019
2018
9,593
8,976
Restrictions related to the spread of COVID-19 had a negative
impact on economic growth in 2020. However, state support
measures for the worst-affected sectors of the economy and relief
for banks from the regulator allowed the banking sector to end
what was a difficult year in decent shape.
NET PROFIT, RUB BILLION
Banks earned a net profit of RUB 1.6 trillion in 2020, down 6.6% from
2019, while profit before tax amounted to RUB 2.0 trillion, down
3.1% from the year before. The return on equity before taxes was
19%, compared with 22% in the previous period, and the number of
unprofitable banks increased by seven to a total of 75 at the end of
2020.
2020
2019
2018
1,608
1,715
As of the end of 2020, the banking system’s net assets had
increased by 16.9% (compared with 3.0% in 2019) on the back of an
expanded loan portfolio and a decrease in the value of the rouble
against the US dollar. At the same time, the penetration of services,
defined as the ratio of banks’ total assets to GDP, increased to 99%,
up from 81% a year earlier.
988
DEPOSITS AND ACCOUNTS OF LEGAL
ENTITIES, RUB BILLION
DEPOSITS AND ACCOUNTS OF INDIVIDUALS,
RUB BILLION
38,054
2020
2019
2018
2017
2016
34,008
2020
2019
2018
2017
2016
LOANS TO LEGAL ENTITIES, RUB BILLION
LOANS TO INDIVIDUALS, RUB BILLION
31,808
30,549
20,044
45,567
2020
2019
2018
2017
2016
2020
2019
2018
2017
2016
31,424
28,460
25,987
17,651
39,854
27,004
14,901
38,947
25,149
24,200
34,786
12,174
34,036
10,804
The growth of the corporate loan portfolio was driven by state
support measures for affected industries, the economic recovery in
the second half of the year, a further decrease in interest rates on
loans alongside the reduction in the Bank of Russia’s key rate and the
currency revaluation of the portfolio. As a result, loans to corporate
entities increased by 14.3% during the year (or by 9.8% excluding the
effect of currency revaluation), compared with an increase of 2.3% a
year earlier (or 5.3% excluding the effect of currency revaluation).
The state-run preferential mortgage
programme and the lower rates offered by
bank-run mortgage programmes were the
main sources of growth in the retail portfolio.
The mortgage portfolio increased by 21.2%
in 2020, up from 16.8% in 2019. The increase
in consumer lending slowed on the back of
lower demand, amounting to 7.9% over the
year, compared with 19.7% growth a year
earlier.
As of the end of 2020, the share of overdue
loans in the corporate portfolio remained at
the same level of the previous year, at 7.8%,
while the share of overdue loans in the retail
segment increased by 32 b.p. to 4.7% amid
the worsening macroeconomic situation.
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2020 KEY EVENTS
2020 KEY EVENTS
March
April
January
May
VTB ꢌꢍꢐꢏꢓꢍ ꢈꢔꢍ fiꢇꢃꢈ ꢌꢏꢊꢕ ꢉꢊ
Russia to launch video ATMs
offering online consultations
with call centre staff. The
technology reduced customer
service times and helped cover
more than 90% of the standard
services provided by office
employees.
VTB Bank together with
Rostelecom ꢄꢊꢖꢍꢉꢑꢍꢒ ꢈꢔꢍ fiꢇꢃꢈ
banking app for the Russian
ꢓꢆꢌꢉꢑꢍ ꢆꢅꢍꢇꢏꢈꢉꢊꢋ ꢃꢗꢃꢈꢍꢓ (OS)
Aurora. With the launch of
the new app, all of VTB’s main
banking services became
available to users of devices
based on the Aurora OS.
VTB launched a
VTB made it possible to
use biometrics to open an
account remotely. Now a
person can become a VTB
client by registering on the
Bank’s website instead of
visiting a branch.
VTB Group launched Digital
VTB launched a service for
remote registration with
comprehensive programme to
help borrowers affected by the
coronavirus pandemic. Under
its terms, all borrowers who took
sick leave as a result of COVID-19
were able to defer payments
on cash loans and mortgages
for up to three months. Upon
receipt of an application and
the necessary documentation,
the service was activated
Credit, a digital platform for
lending to large corporate
clients. The platform made
the lending process more
transparent and reduced the
time needed to make decisions
on corporate loans. The system
enables Bank divisions to
collaborate in a single digital
space, making it possible to
advance from the application
stage to approval of the credit
limit and agreement on the
loan terms with the client
practically without the use of
paper.
Rosreestr of real estate
security agreements for
business loans. This service
makes it possible to register
an agreement remotely in
which the pledger is a legal
entity. The innovative service
is implemented through
VTB together with PIK
Gꢇꢆꢄꢅ ꢉꢃꢃꢄꢍꢒ ꢈꢔꢍ fiꢇꢃꢈ ꢆꢊꢑꢉꢊꢍ
mortgage loan in Russia. The
new process for obtaining a
mortgage loan is completely
digital and does not require a
visit to a Bank office. Mortgage
payments are made online
through the secure payment
service Square Meter.
VTB launched a remote service
for small and medium-sized
businesses, Cifra, ridding
remote access on the Square
Meter platform in VTB Group’s
real estate ecosystem. All
information is transmitted via
encrypted communication
channels, thus guaranteeing
complete information
security. Advanced encryption
technologies allow the client
to issue an enhanced qualified
electronic signature and to
submit a security agreement
for registration without making
additional visits to Rosreestr or
Multifunctional Centres for the
Provision of State Services.
automatically.
customers of the need to visit
ꢌꢏꢊꢕ ꢆꢎfiꢐꢍꢃ. The new app
February
VTB Bank enjoyed record
shareholder growth, with its
total number of shareholders
surpassing 200 thousand.
provides tools that individual
entrepreneurs need to handle all
of their document management:
tax accounting, consulting and
other functions. With the Cifra
app, users can independently
track financial transactions,
manage several accounts in
different banks, and receive work
reminders and personalised
expert recommendations based
on deep market analytics.
VTB switched its banking
network to paperless
technology, making customer
service faster and more secure.
Customers can now sign
documents electronically at all
points of sale.
VTB Capital Investments
launched responsible
VTB began accepting
applications and issuing
mortgages as part of the
State-Supported Mortgage
2020 mortgage subsidy
open-end investment funds:
VTB Equity Fund: Responsible
Investment and
VTB Bond Fund: Responsible
Investments. In managing the
funds, the investment team
focuses not only on financial
aspects but also on factors
related to the company’s
environmental, social and
governance policies.
Euromoney named VTB Private
Banking the best in Russia for
investment management.
programme, which enabled
customers to take loans at
a preferential rate for the
purchase of new housing.
Through the programme, VTB
Bank issued more than 63
thousand loans in 2020 worth
more than RUB 198 billion.
VTB Capital Investments
received the Best Broker 2019
award – for the third year in a
row – from Moscow Exchange
at the annual Best Private
Investor 2019 competition.
63
>63
thousand
loans were issued by VTB Bank
in 2020 worth more than
RUB 198 billion as part
of the State-Supported Mortgage
subsidy programme 2020.
Annual Report ‘20
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2020 KEY EVENTS
2020 KEY EVENTS
June
July
VTB Group received a patent
for a technology developed by
Bank specialists for the selection
of loan offers for clients. The
technology reduces the time
needed to formulate proposals,
select several products at the
same time and to generate
VTB, the only Russian bank with
ꢏ fiꢊꢏꢊꢐꢉꢏꢑ ꢑꢉꢐꢍꢊꢐꢍ ꢈꢆ ꢐꢆꢊꢒꢄꢐꢈ
banking operations in China,
ꢆꢅꢍꢊꢍꢒ ꢏ ꢊꢍw ꢆꢎfiꢐꢍ ꢉꢊ Sꢔꢏꢊꢋꢔꢏꢉ.
The expansion of our presence
in the region made it possible to
continue building our client base,
to launch a line of new products
and to qualitatively improve the
infrastructure and information
environment. The need for a
VTB Bank presented its
VTB Capital Investments,
Russia’s largest wealth
account. The cash can be spent
of corporate data more quickly.
The Bank was able to accelerate
the segmentation of customer
data, come up with more
personalised offers, develop a
partner ecosystem and bring
new products and services to
market faster.
Shareholder’s Guide, a new form
of reporting for shareholders
and investors. The purpose of the
guide is to help private investors
purchasing VTB shares to navigate
through VTB Group’s structure
and corporate governance
on purchases of VTB shares
and other assets in the VTB My
Investments app. Moreover,
the new card offers up to 15%
cash back on purchases from
partner companies, free cash
withdrawals from VTB Bank’s
16 thousand ATMs and many
other services that make daily
operations remunerative and
convenient.
management platform,
ꢑꢏꢄꢊꢐꢔꢍꢒ ꢈꢔꢍ fiꢇꢃꢈ
comprehensive savings
management service for users
of Yandex, a leading technology
company. The new service
made it possible for millions
of Russians to invest cheaply,
quickly and conveniently in
traditional products, without
queues or filling out documents,
directly on the Yandex Plus
platform, to invest in bonds and
stocks available on the Moscow
and St. Petersburg stock
the greatest-possible number
of combinations of credit and
insurance products in one request.
principles and to understand
their rights and obligations. The
guide offers a compact overview
of all the information that may
be useful to investors – from the
structure of VTB Group and its
ownership to information about
the Bank’s ESG initiatives. Links
and QR codes are integrated into
the document, which can be used
to instantly access more detailed
information on VTB’s website and
in other resources.
VTB received annual Visa Global
Service Quality Awards in
several categories. International
experts noted the excellent
performance of the VTB team,
which was achieved thanks to
the effectiveness of operational
and technical support in
new office arose as a result of the
constantly increasing volume of
VTB’s business in China.
VTB launched a project to
create and use bots in support
processes for customer
VTB launched a new On-Site
service option, which enables
clients to open a current account
without visiting a Bank branch.
The service can be used by
legal entities and individual
entrepreneurs, as well as
operations. Employees
exchanges, to exchange foreign
currency at a rate close to the
official exchange rate, and much
more.
themselves choose which
processes can and should be
roboticised, and then they add
the digital assistants to their
workflow. The new bots make
it possible to reduce the share
of routine operations, including
document processing and data
entry, and to reduce the cost of
the processes involved in the
corresponding stages by 3–4
times while also increasing the
speed at which they can be
carried out.
combination with excellence
in product development,
content and promotion.
VTB received four of the five
awards that Visa handed out in
Russia, including the award for
Emerging Payment Adoption –
Tokenisation and Emerging
Payment Adoption – Contactless
Payments.
individuals engaged in private
practice.
VTB Bank was recognised as
the best brokerage in Russia
for the second year in a row.
The Bank won the Stock Market
Elite 2019 competition held by
the National Association of Stock
Market Participants.
VTB ꢇꢍꢑꢏꢄꢊꢐꢔꢍꢒ ꢉꢈꢃ flꢏꢋꢃꢔꢉꢅ
product, debit Multicard, with
no issuance or service fees. The
card is now fully customisable
and adjustable for client needs,
while the scheme of rewards
accrual became more intuitive
and simple. For clients who
want to grow their savings,
VTB launched a convenient
instrument: an Investments
bonus option, which allows
holders of a Multicard to earn
cash back that is credited
VTB Bꢏꢊꢕ ꢐꢆꢓꢅꢑꢍꢈꢍꢒ ꢈꢔꢍ fiꢇꢃꢈ
stage of the implementation
of its Data Governance system,
which has made it possible
to speed up business analysis
processes. The new system
makes it possible to classify the
Bank’s data more efficiently and
to manage it centrally. With the
help of the new analytics system,
data scientists, IT professionals
and other Bank employees can
check the quality and reliability
directly to their brokerage
Annual Report ‘20
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2020 KEY EVENTS
2020 KEY EVENTS
September
August
October
VTB started large-scale
modernisation of its regional
network, which should make
the network even more
VTB launched its VTB
Business Lite mobile app
enabling remote service for
entrepreneurs. The mobile
banking app features a new
design, improved navigation
and expanded functionality
for financial business
The number of VTB
VTB Bank was named the
best transaction bank in
Central and Eastern Europe
according to the British
magazine The Banker.
VTB started implementing the
Based on the results of
its annual independent
shareholders surpassed
300 thousand. By the end of
August, the number of VTB
retail shareholders had grown
to 312 thousand. As of the
end of the year, the register
of VTB shareholders included
337 thousand shareholders,
including 336 thousand retail
shareholders.
fiꢇꢃꢈ ꢐꢇꢍꢒꢉꢈ ꢐꢆꢊꢖꢍꢗꢆꢇ ꢉꢊ Rꢄꢃꢃꢉꢏ
based on a microservice
platform that uses advanced
analytics. As part of the
monitoring, the Russian
Institute of Directors raised
VTB’s national corporate
governance rating to 8 (best
corporate governance practice).
convenient and accessible,
as well as highly effective
from the point of view of
The leading global
project, a new technology was
launched for the development
of pre-approved offers for cash
loans and credit cards. In 2022,
it will enable VTB to make
95% of decisions on granting
loans to retail customers in 1–3
minutes.
publication’s annual
transitioning most products
to digital. The new offices are
designed in such a way as to
ensure that customers are
given personal attention and to
provide the most comfortable
experience at all stages of
service. By the end of 2020, VTB
had opened six offices in the
new format. Beginning in 2021,
VTB plans to launch every new
branch in this format.
Transaction Banking Awards
recognise the world’s best
banks for business. The jury
for the competition includes
reputable experts in finance.
management. VTB Business
Lite is available for iOS and
Android mobile devices. The app
simplifies daily operations and
offers the most popular services
and products.
VTB Capital hosted the
12th annual Russia Calling!
investment forum on
29–30 Oꢐꢈꢆꢌꢍꢇ 2020. The main
theme of the event was Global
Challenges, Local Remedies.
The forum was broadcast to a
wide audience for the first time.
Experts took part in discussions
from studios around the world,
including in Europe, the United
States, Asia and the Middle
East. As has traditionally been
the case, Russian President
Vladimir Putin held a dialogue
with foreign business people
and investors during the
VTB launched a new mobile
app called VTB Business
VTB Bank’s Annual General
Meeting of Shareholders was
held based on the results for
2019. In accordance with the
recommendations of the Bank
of Russia and a decision of
the Supervisory Council, the
meeting was held in the form
of absentee voting. From 1 to
24 September, a total of 4,191
Bank shareholders took part in
absentee voting, 96% of whom
voted electronically through
the VTB Shareholder mobile
app or on the VTB Registrar
website. The number of
QR for Medium and Small
Business clients, which makes
it possible to accept payments
from individuals using a QR
code through the Faster
Payments System without
using cards or terminals. The
service also enables individual
entrepreneurs to generate
and send receipts to buyers,
to keep records of income
from cash and non-cash
300
>300
thousand
VTB shareholders
macroeconomic plenary session.
OVER TWO YEARS, THE BANK PLANS TO OPEN ABOUT 100
NEW OFFICES AND TRANSFER 100% OF ITS PRODUCTS
FOR INDIVIDUALS TO ONLINE CHANNELS. AT THE NEW
OFFICES, THE BANK’S CLIENTS CAN MAKE APPOINTMENTS
AT A SUITABLE TIME FOR THEM, COMPLETE
transactions and to create
receipts for tax purposes.
participants increased by 78%
from the previous year.
IDENTIFICATION PROCEDURES USING A SMARTPHONE,
TAKE ADVANTAGE OF VIDEO CONSULTATIONS AND CARRY
OUT TRANSACTIONS USING SELFꢀSERVICE DEVICES.
THIS WILL MAKE IT POSSIBLE TO REDUCE CUSTOMER
WAITING TIME BY ONEꢀTHIRD AND TO INCREASE OFFICE
EFFICIENCY BY 40%.
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2020 KEY EVENTS
2020 KEY EVENTS
November
December
VTB launched a completely
new VTB Online mobile bank
for its clients. VTB Online
VTB expanded the range of
payment services for small
and medium-sized businesses
and launched a pilot product
called VTB Kassa. The product
combines the functions of
an online checkout and an
acquiring terminal. VTB Kassa
is a ready-made solution for
various business areas and
working conditions. The device,
which comes in the form of a
compact wireless smart terminal
with a built-in barcode scanner,
accepts bank cards, prints sales
receipts and transmits data to
the Federal Tax Service in real
time.
VTB, together with Rostelecom,
began testing a facial
VTB received the Bank of the
Year 2020 award from the
British magazine The Banker
as the best Russian bank. The
main assessment criteria for the
magazine’s experts were the
Bank’s digital transformation
and strategic development, its
stability amid strong market
volatility and the effectiveness of
its customer support measures
during the pandemic.
At the end of 2020, VTB
Capital was named a winner
in the prestigious international
Mergermarket Europe M&A
Awards 2020 and the Finance
Monthly Global Awards 2020.
Mergermarket named VTB
Capital Financial Advisor of the
Year in the field of mergers
and acquisitions in Russia,
recognising the investment
bank’s work as the best in the
country. VTB Capital won the
annual Finance Monthly award
in the Investment Banking
Business – United Kingdom
category.
ꢉꢒꢍꢊꢈꢉfiꢐꢏꢈꢉꢆꢊ ꢅꢇꢆꢘꢍꢐꢈ ꢎꢆꢇ ꢇꢍꢈꢏꢉꢑ
clients at Bank branches.
doubled its operating speed and
tripled its maximum capacity.
The app’s design was completely
updated, and 50 new functions
were added, including cash
withdrawals from ATMs without
using a card.
Vꢍꢇꢉfiꢐꢏꢈꢉꢆꢊ ꢉꢃ ꢐꢏꢇꢇꢉꢍꢒ ꢆꢄꢈ ꢏꢈ
the entrance, while moving
around inside and during face-
to-face service. The technology
makes it possible to increase
the security of transactions and
reduce the time needed to
serve customers. Expansion of
the project to cover the entire
network is planned in 2021.
Biometric acquiring will simplify
customer service considerably,
reduce queuing time and make
the checkout process as barrier-
free as possible. This will make
it even more convenient for
visitors to pay for purchases at
self-checkout counters, while
also reducing store costs.
VTB Group and the Square
Meter real estate ecosystem
launched a service called M2.
Panorama. Using an Internet
browser, the service enables
customers to select a property
from a developer and take
a virtual tour with an online
consultant – all in the comfort
of their home. Customers
VTB Bank launched pilot
testing of 12 technological
solutions with a new intake
of startups from the VTB
Accelerator, arranged in
partnership with the Internet
Initiatives Development Fund.
They include a facial recognition
payment technology, a
wishing to purchase real estate
remotely in one of a number of
Russian cities can do so with a
consultant who informs them
about the property’s features
and conducts virtual tours of the
apartments they like.
payment service for self-
employed individuals through
the Faster Payments System,
a technology enabling mobile
electronic document signatures,
HR services and others. The
solutions were selected based
on the results of a new intake
through the VTB Corporate
Accelerator, a platform used
to find and pilot innovative
technologies from the open
market for their further use in
the Bank.
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RESPONSE TO THE COVID-19
RESPONSE OF VTB TO THE
COVID-19 PANDEMIC
Support of clients in Retail Business
The coronavirus pandemic has defined the trends of 2020.
PANDEMIC
In unprecedently tight timeframe VTB managed to fully restructure the operations by
VTB was very attentive to customer support during the pandemic
shifting mainly towards the remote work format, without any detriment to technological
plans of the Bank.
PROVIDING REPAYMENT HOLIDAYS
We did commendable work in fulfilling our role as one of the country’s systemically
important banks and helped the clients combat the economic fallout from the pandemic.
In 2020, about 400 thousand VTB clients
took advantage of repayment holidays of
RUB 300 billion in loans.
Some 92% of the repayment holidays in numerical terms and 88% in
monetary terms were implemented within the Bank’s own programmes.
Through VTB’s own programme, 340 thousand customers with a total
loan portfolio of RUB 265 billion were able to defer payments.
RESTRUCTURED LOANS
MORTGAGE
Within the framework of both state- and
Bank-run programmes, more than 34
thousand customers took advantage of
repayment holidays on RUB 63 billion in loans.
In March 2020, VTB launched its own Bank Mortgage Holidays
programme prior to the introduction of legislative changes on measures
of financial support for the public.
14%
Loan
portfolio:
total
11..88
trillion
CONSUMER LOANS
Within the framework of both state- and
Bank-run programmes, more than 324
thousand customers took advantage of
repayment holidays on RUB 232 billion in
loans.
In a very short time, the Bank launched its own programme of repayment
holidays with an increased limit of up to RUB 2 million, in addition to
the state programme under Federal Law No. 106-FZ dated 3 April 2020.
A refinancing programme with deferred payments was also launched,
allowing customers to skip up to first three payments when transferring
loans to VTB (support for customers who were not granted repayment
holidays by their own bank).
Support of clients in Retail Business
Loan
portfolio:
individuals
8%
∼300
billion
Mortgage
Support of clients in Medium and Small Business
STATEꢀSUPPORTED MORTGAGE
In 2020, VTB Bank issued more than 63
thousand loans in 2020 worth more than
RUB 198 billion.
∼230
In April 2020 VTB began accepting applications and issuing mortgages
as part of the State-Supported Mortgage 2020 mortgage subsidy
programme, which enabled customers to take loans at a preferential rate
for the purchase of new housing.
billion
16%
Loan
portfolio:
legal
Support of clients in Corporate-Investment Business
entities
MORTGAGE REFINANCING
In 2020, more than 114 thousand customers
were able to reduce their rates and their
mortgage payments by RUB 255 billion.
The decrease in interest rates resulted in a high level of demand on the
part of borrowers for refinancing programmes. In 2020, more than 114
thousand customers were able to reduce their rates and their mortgage
payments by RUB 255 billion. The share of such transactions reached 27%
in terms of sales, compared with 13% in 2019.
∼1.3
trillion
MORTGAGE ONLINE
In 2020, more than 1.5 thousand loans were
issued online worth RUB 7.5 billion.
In April 2020, the first completely remote mortgage transaction was carried out
(jointly with PIK Group). The transaction was completed with an electronic digital
signature; the client concluded the transaction online and signed the mortgage
agreement without leaving their home.
Annual Report ‘20
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Support of clients in Medium and Small Business
During the pandemic, the Bank, together with the Russian Government and the relevant federal executive authorities,
implemented a number of support measures for the clients of Medium and Small Business
Family allowances and additional payments to families with children
In total, the Bank helped pay out
From April to September 2020, the Bank, together with the Pension
Fund of the Russian Federation, made additional payments to
families with children (in the amount of RUB 5,000 and RUB 10,000) in
accordance with the Decrees of the President of the Russian Federation
No. 249 dated 7 April 2020 and No. 317 dated 11 May 2020.
RUB 13.6 billion.
Participation in support programmes for companies from
the most affected industries
In 2020, the Bank accepted more than
6 thousand applications on the disposal of
family allowances; the total amount of funds
received under these requests amounted to
RUB 2.8 billion.
Beginning April 2020, citizens were able to apply to Bank divisions
on matters related to the use of family allowances without having to
visit the Pension Fund of the Russian Federation. The new technology
greatly reduces the time needed to obtain a family allowance certificate
(from 15 to 5 days) and the period during which the certificate can be
used (from 30 to 10 days), starting from 15 April 2020.
Programme 696
more than 21 thousand loan agreements were Preferential lending at 2% with debt relief subject to
concluded from June 2020 to November 2020 retaining 80% of their workforce as of 1 April 2021.
for a total amount of more than RUB 79 billion
Programme 422
over 6 thousand loan agreements were
concluded for a total amount of over
RUB 25 billion
Providing preferential loans at 0% interest for urgent
ꢊꢍꢍꢒꢃ ꢈꢆ ꢃꢄꢅꢅꢆꢇꢈ ꢏꢊꢒ ꢇꢍꢈꢏꢉꢊ ꢍꢓꢅꢑꢆꢗꢍꢍꢃ (ꢅꢏꢗꢓꢍꢊꢈ ꢆꢎ
wꢏꢋꢍꢃ ꢏꢊꢒ ꢅꢏꢗꢇꢆꢑꢑ ꢐꢔꢏꢇꢋꢍꢃ).
Other support measures of Retail Business clients
REDUCING ACQUIRING FEES FOR ONLINE PURCHASES
For the period from 15 April until 30 September
2020 acquiring fees were set at 1% of the
transaction amount for retail and online stores
providing access to essential goods such as
food, medicine, clothes and other items of daily
use.
VTB promptly negotiated with all payment systems to reduce interbank
commission for the said period, thus fulfilling the decision of the Bank
of Russia. The reduction of fees led to a rapid growth of online purchases
and facilitated the transition of the stores from offline to online format.
Monthly average volume of online purchases, when compared to pre-
pandemic levels, increased by 30% with consequential habituation of
customer behaviour.
In 2020, the Bank implemented a number of support measures for the
clients of Medium and Small Business:
free of charge, and the annual service fee for
such cards was waived. Funds can be withdrawn
from cards both at VTB ATMs and at ATMs of
third-party banks around the clock. They can also
be used to pay entertainment and hospitality
expenses and to make cashless online purchases
of goods and services from retail and service
enterprises.
fees were set at 1% of the transaction amount for retail and online
acquiring services for certain types of activities, the list of which was
determined by the Bank of Russia (until 30 September 2020);
MAINTAINING THE EXPIRED PAYMENT CARDS
preferential fees were set for servicing corporate cards during an
extended card validity period (until 31 August 2020).
An agreement was reached with all payment
Such cards could be used as usual to pay for goods and services and to
withdraw cash, which eliminated the need to visit an office or to have
contact with a courier.
A special section was created on the
VTB website https://vtb.ru/stayhome.
The page contains answers to
important questions, information
about products and remote
services, and attractive offers from
partners.
systems to cancel the procedure for checking
the validity of payment cards that expired in
March–April 2020.
The entire line of packages for Medium and Small Business clients
established comfortable fees for businesses. Upon activation of packages
for payment and cash management services, corporate cards were issued
PAYMENTS ON LOANS IN LOCKDOWN
As per the decrees of the President of the
Russian Federation on lockdowns, payments on
loans during the period from 30 March through
5 May 2020 were debited according to the
agreed repayment schedule; if a customer was unable to deposit funds
through remote channels or working Bank offices, no fines or penalties
accrued, and the Credit History Bureau was not informed about missed
payments.
VTB BANK IMPLEMENTED ITS OWN PROGRAMME TO RESTRUCTURE EXISTING LOANS
WITH A PROVISION FOR DEFERRED PAYMENTS FOR CUSTOMERS WHOSE BUSINESSES
HAD ALREADY SUFFERED FROM THE SPREAD OF COVIDꢀ19, AS WELL AS RESTRUCTURING
UNDER FEDERAL LAW NO. 106ꢀFZ DATED 3 APRIL 2020 AND RESTRUCTURING CARRIED
OUT IN ACCORDANCE WITH GOVERNMENT RESOLUTION NO. 410 DATED 14 MAY 2013.
WITHIN THE FRAMEWORK
4,076 LOAN AGREEMENTS WERE
RESTRUCTURED THROUGH THE
BANK’S OWN PROGRAMMES IN
THE AMOUNT OF RUB 210 BILLION
OF BOTH STATE- AND BANK-RUN
PROGRAMMES, VTB RESTRUCTURED
AGREEMENTS IN THE AMOUNT
OF RUB 277 BILLION
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Support of clients in Сorporate-Investment Business
Rapid digitalisation
In 2020, the Bank, together with the Government of Russian Federation and specialising federal agencies implemented a
number of support measures for the clients in Corporate-Investment Business
The Bank continued to implement all its technological
development projects, without stopping investments related
to improving reliability, developing its omnichannel approach
and unifying the IT landscape.
35
35
thousand
Lending to systemically important companies to replenish the circulating assets
PROGRAMME 582
remote workplaces were created
as part of the transition to remote
work, the throughput capacity
of communication channels was
increased tenfold.
21 loans were issued for a total of
RUB 28.6 billion
Replenishment of the circulating assets in the amount of
no more than RUB 3 billion for a period of up to 12 months.
Maximum rate: 5% per annum
Participation in support programmes for companies from the most affected
industries
90
%
PROGRAMME 696
90
%
36 credit agreements were concluded for a total Preferential lending at 2% with debt relief subject to
of the Bank’s staff was moved to
remote work format in less than a
month.
of RUB 12.6 billion
retaining 80% of their workforce as of 1 April 2021
PROGRAMME 422
9 credit agreements were concluded for a total
of RUB 6.5 billion
Preferential loans at 0% interest for urgent needs
(wꢏꢋꢍꢃ ꢏꢊꢒ ꢃꢏꢑꢏꢇꢉꢍꢃ ꢏꢊꢒ ꢅꢏꢗꢇꢆꢑꢑ ꢐꢔꢏꢇꢋꢍꢃ)
BY THE BEGINNING OF THE PANDEMIC, THE
BANK HAS ALREADY ADAPTED ALL INTERNAL
CLIENT COMMUNICATION PROCESSES
TO REMOTE FORMAT. THIS ALLOWED TO
PROMPTLY, FOLLOWING CLIENT REQUESTS,
RESTRUCTURE LOANS DUE TO THE PANDEMIC.
IN TOTAL, RUB 1.3 TRILLION WORTH OF
LOANS WERE RESTRUCTURED FOR ABOUT
60 GROUPS OF COMPANIES – CLIENTS OF
CORPORATE-INVESTMENT BUSINESS.
IN 2020, WE WERE ABLE TO ACCOMPLISH A
GREAT DEAL IN TERMS OF VTB’S DIGITALISATION
AND ALSO ACHIEVE EXCELLENT BUSINESS
RESULTS.
Annual Report ‘20
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STRATEGY
STRATEGY
VTB Group’s business model
Key strategic priorities for VTB Group’s
The model for the consumption of financial services
is being transformed, and the trend towards greater
digitalisation of products and services is growing.
Pressure on margins in traditional banking and
stagnation in the banking sector continue.
e
development in 2019–2022
The changing economic landscape poses new
challenges for VTB Group as a whole. Competition
for customers is heating up, while barriers to their
movement between banks are breaking down, and
competition from non-financial players is increasing.
s
C
VTB IS FOCUSED ON LONGꢀTERM AND SUSTAINABLE DEVELOPMENT,
IT HAS TO ADAPT IN RESPONSE TO NEW CHALLENGES, WHICH MEANS
THE EVOLUTION OF THE BANK’S BUSINESS MODEL, AN INCREASED
FOCUS ON CUSTOMERS AND THEIR NEEDS, ACCELERATION OF INTERNAL
PROCESSES AND OPTIMISATION OF THE BANK’S OPERATING MODEL.
2022 Strategy
THE INTERESTS OF OUR
CLIENTS ARE THE FOCUS
Client
1
Клиенты
Партнеры
Сотрудники
Общество
Государство
INTENSIVE GROWTH OF
THE BANKING BUSINESS,
COMPLEMENTED BY DIGITAL
ECONOMY INITIATIVES
2
3
DIGITALISATION, ADVANCED
TECHNOLOGIES, INCREASED
EFFICIENCY
n
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Annexes
Responding to the new economic environment, VTB Bank’s Development Strategy for 2019–20221 sets out a
renewed mission, vision and values.
VTB’S STRATEGIC VISION: A UNIVERSAL FINANCIAL GROUP THAT IS
DEVELOPING BOTH DYNAMICALLY AND SUSTAINABLY, ONE THAT IS
FOCUSED ON BEING THE FIRSTꢀCHOICE FINANCIAL PARTNER FOR ITS
CUSTOMERS, AND WHICH PROVIDES THE MOST CONVENIENT AND
CUTTINGꢀEDGE SOLUTIONS TO MEET THEIR NEEDS.
VTB’S MISSION: WE HELP PEOPLE MAKE THEIR PLANS A REALITY
BY CREATING THE BEST FINANCIAL SOLUTIONS. WE ARE A TEAM OF
PROFESSIONALS, WORKING FOR THE BENEFIT OF OUR CUSTOMERS AND
THE COUNTRY AS A WHOLE.
In accordance with
its mission, values
NEW DYNAMICS OF CHANGES: DIGITALISATION, ADVANCED
TECHNOLOGIES, INCREASED EFFICIENCY.
THE INTERESTS OF OUR CLIENTS AND THE
QUALITY OF OUR SERVICE ARE THE FOCUS,
and strategic vision,
VTB identifies three
key development
priorities for
WHICH MEANS PROVIDING THE BEST OFFER
FOR OUR CLIENTS AND ENSURING THE
HIGHEST LEVEL OF CUSTOMER SATISFACTION
IN THE MARKET. THE KEY FACTORS ARE
STRENGTHENING OUR BUSINESS MODEL IN
TERMS OF FOCUSING THE GROUP’S EFFORTS
ON CUSTOMER SATISFACTION, MOVING TO
PERSONALISED COMMUNICATIONS BASED
ON ADVANCED DATA ANALYTICS AND
2019–2022.
INTENSIVE GROWTH OF THE BANKING BUSINESS COMPLEMENTED BY
DIGITAL ECONOMY INITIATIVES: INCREASING THE NUMBER OF RETAIL
CUSTOMERS BY 50%, DOUBLING THE NUMBER OF CUSTOMERS IN THE
MEDIUM AND SMALL BUSINESS SECTOR AND EXPANDING CUSTOMER
COVERAGE IN THE CORPORATEꢀINVESTMENT BUSINESS TO MORE THAN
85% OF THE MARKET.
DATA MODELLING TOOLS AVAILABLE TO
CUSTOMERS THROUGH THE CHANNELS THAT
ARE MOST CONVENIENT FOR THEM.
Customer usage of digital channels for their banking needs is expected to increase considerably:
more than 50% of sales will be completely digital, and 100% of products will be available to customers
through electronic channels by the end of 2022; more than 80% of service operations will move to
remote channels. An important priority is the digitalisation of internal processes, which will involve, in
particular, the transition to a completely paperless internal workflow while maximising the electronic
workflow in relations with external counterparties.
The Bank plans to build an advanced operational and processing platform based on a next-generation
microservice IT architecture that will create competitive advantages for the Group in terms of the speed
at which technological solutions are introduced and new services are brought to market. Investments in
technological products will be aimed at creating leading solutions in such areas as the use of biometric
identification platforms, robotics and advanced analytics; the virtualisation of processes based on artificial
intelligence technology; the creation of a system of open interfaces for prompt integration with partners;
and automation of the cloud infrastructure for the acceleration and scaling of capacities.
1
2
3
Key factors will be accelerating the Bank’s response to market changes and customer demand and
promoting values within the corporate culture such as innovation, engagement, commitment to results
and teamwork. This new approach will be facilitated by initiatives to develop human capital: the creation of
a pleasant working environment and attractive conditions for the top talent in the market, the systematic
development of tomorrow’s leaders, ensuring productivity growth and competitive motivation, and a
balance of team and individual success. The introduction and scaling of a new model of cross-functional
teams will be an important driver for speeding up these processes.
1.
VTB Bank’s Development Strategy for 2019ꢁ2022 was approved by the Bank’s Supervisory Council (Minutes No. 5 dated 23 April 2019). VTB Group’s Development
Strategy for 2019-2022 is an integral part of this document.
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VTB Group Today
Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
Main development trends in the Retail Business
Main development trends
in the Medium and Small Business
Retail Business 2022
Medium and Small Business 2022
1.5х
Increase in average revenue per client by
20 18
18
20%
Doubling
customer
base to 1
million
Active clients
15–35
Market share in retail customer
funding
million clients
15–35%
Depending on the subsegments
35 22
35
35%
22%
35%
Share of loans to individuals in loan
portfolio
Market share in lending
to individuals
Share of fees and commissions in net
operating income
The Retail Business strategy envisages an increase in the client base
by 50% to 18 million clients along with an increase in market share
in retail lending to 22% and, accordingly, an increase to 35% in terms
of the share of loans to individuals in the Group’s loan portfolio.
Concerning retail customer accounts and deposits, the Bank plans
to increase its market share to 20% on the back of faster growth in
balances of current and savings accounts; their share in the structure
of deposits from individuals will be greatly increased. Optimisation of
the cost of funding and an increase in the share of customers carrying
out transactions and customers with multiple products will ensure
ꢉꢊꢐꢆꢓꢍ ꢒꢉꢖꢍꢇꢃꢉfiꢐꢏꢈꢉꢆꢊ ꢏꢊꢒ ꢏꢌꢆꢖꢍꢀꢓꢏꢇꢕꢍꢈ ꢋꢇꢆwꢈꢔ ꢉꢊ ꢈꢍꢇꢓꢃ ꢆꢎ ꢏꢖꢍꢇꢏꢋꢍ
income per customer.
A new VTB branch format was introduced
based on a personalised customer approach.
The new offices are efficient and convenient
centres of financial knowledge and services;
they also form part of a line-up of service
access points that includes ATMs, the call
centre, instant messaging and the mobile
application. The operations of the new-
format branch offices have made it clear that
the use of smart technologies has boosted
office efficiency by 40% while reducing
floor space by 20–30% and, at the same
time, shortening client waiting time by a
third. The functional zoning system that
was introduced enabled us to reduce not
only the floor space of our branch offices
but also to lower infrastructure costs by up
to 22%. Our branch offices employ smart
office technologies, which enable them to
optimise the temperature, humidity, lighting
and concentration of CO2. This reduces
harmful emissions by 10% and decreases
operating costs per square metre compared
with standard branch offices
Goals of the Medium and Small Business global business line:
doubling the client base among small and medium-sized enterprises
with an increase in average revenue per client by 15–35% depending
on the subsegment. This will be made possible, primarily, by
increasing the transactional revenue of the business and developing
remote and partner channels.
The VTB Kassa product was developed
and piloted in a number of regions.
This is a comprehensive solution that
enables customers to accept payments
in cash through bank cards or by using
QR codes from the Faster Payments
System, to issue sales receipts and to
transfer payment-related information
to the Federal Tax Service online. The
formalities can be completed in one visit
to a Bank office. As part of the service,
customers receive a ready-for-use online
cash register that is registered with the
Federal Tax Service and that comes with
a fiscal memory device as well as an
agreement with a fiscal data operator.
In 2020, a new Internet bank was created on an omnichannel
platform with a unique design, a foundation for the integration
of products, a universal marketplace, a navigation system
and an intelligent assistant. A new Mobile bank for business,
VTB Business Lite, was created with an improved design and
expanded functionality: simplified payments to individuals and
expanded limits (interactive training, prompts for the automated
filling of payment fields, etc.)
In November 2020, a new version of VTB Online was launched. It
now operates at twice the speed, and transitions between sections
are instantaneous – taking place in less than a second. Its maximum
capacity has tripled. Now the application can handle up to 130 thousand
active users per minute, and it will be able to handle up to 400 thousand
concurrent sessions in the future. Fifty new functions have been
added to VTB Online, including ATM withdrawals without a card, the
simultaneous payment of multiple bills and customisation of the home
screen.
The VTB Business QR mobile application was launched for
individual entrepreneurs (including the self-employed) and
legal entities offering basic functionality (with plans for further
expansion of functionality). The application enables users
to quickly and easily accept payments from individuals for
products or services through the Faster Payments System using
a QR code.
As of the end of 2020, some 10.1 million customers were using
VTB Online, 93% of whom were users of mobile banking (9.4 million) and
14% – Internet banking (1.4 million).
The Cifra mobile application (digital accounting) was launched,
which covers all the needs of individual entrepreneurs related to
the calculation and payment of taxes as well as reporting to the
Federal Tax Service.
In 2020, the Bank achieved one of its key strategic goals in terms of large
consumer purchases when it enabled customers to complete remote
mortgage transactions. On 16 April 2020, the first completely remote
mortgage transaction was carried out (jointly with PIK Group). In total,
about 3 thousand customers completed remote mortgage transactions
in 2020.
The Bank made it possible for individual entrepreneurs (single-
person executive bodies) to open a current account in person in
just 20 minutes.
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VTB Group Today
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Corporate Governance
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Annexes
Main development trends in the Corporate-Investment Business
Synergies among global business lines
in the area of artificial intelligence, a graph
platform, a geo-platform and a model
development and application platform
were introduced in 2020;
Оne of the key areas for VTB Group in terms of the
implementation of its Development Strategy is the reinforcement
of synergies among its global business lines.
In 2020, VTB played an active role in state
Corporate-Investment Business 2022
programmes to support the Russian
economy, in particular by financing
the first microservice platform in Russia
for complex automation of all channels
of communication with customers was
developed; the following services were
introduced on the platform:
companies in strategic sectors and
With respect to the development of investment products, the line
of investment products available to individual customers through
the mobile application was expanded in 2020: these include
participation in initial and secondary public offerings on Moscow
Exchange as well as over-the-counter placements, investment
consulting services and portfolio analysis. The VTB investment
management platform was integrated into the Yandex Plus
service and the RBC interface. The Bank made it possible to open
VTB brokerage accounts remotely and to buy and sell public
federal loan bonds through Post Bank brokerage accounts.
Maintaining leadership positions in investment
providing loans to replenish working capital,
interest-free loans to pay wages and loans
for the resumption of business operations
at 2% interest, among other measures. In
total, VTB provided financial assistance to 75
groups of leading companies (about 30% of
systemically important enterprises).
banking services for corporate and institutional clients
a new mobile bank for the Retail
Business, which was included in a
rating of the top five mobile financial
applications;
Ensuring better-than-market growth in
current account balances and fees and commissions for
transaction products
The pandemic and remote work dictated
the need to transform internal processes.
For example, the first guarantee deal with
a customer that was signed remotely was
completed in 2020. Internal processes were
greatly optimised and simplified, which
made it possible to reduce the time from
the submission of a customer request to
the disbursal of funds.
the time to bring new technological
products to market was reduced by
87.5% (from 240 to 30 days);
the first products for customers of the
Medium and Small Business in the
context of remote banking services
(opening and maintaining accounts,
cash transactions, currency control,
deposits and others);
As part of the Bank’s housing construction initiatives, a digital
housing ecosystem was built – online search, transactions, secure
payments, registration, mortgages – for individuals, developers
and realtors. In the context of financing housing construction
using escrow accounts, pursuant to Federal Law No. 214-FZ dated
30 December 2004, the calculation of interest rates on loans was
automated.
25%
25%
market share of investment products
for individuals
VTB’s strategic vision for its Corporate-Investment Business implies
the development of its existing business model with a special focus
ꢆꢊ ꢏꢊ ꢉꢊꢒꢉꢖꢉꢒꢄꢏꢑꢉꢃꢍꢒ ꢐꢑꢉꢍꢊꢈ ꢏꢅꢅꢇꢆꢏꢐꢔ ꢌꢏꢃꢍꢒ ꢆꢊ ꢉꢊꢒꢄꢃꢈꢇꢗ ꢃꢅꢍꢐꢉfiꢐꢃ
and an understanding of client needs, expertise and partnerships
ꢈꢆ ꢇꢍꢃꢆꢑꢖꢍ fiꢊꢏꢊꢐꢉꢊꢋ ꢐꢔꢏꢑꢑꢍꢊꢋꢍꢃ ꢆꢎ ꢏꢊꢗ ꢃꢉꢙꢍ, ꢏꢃ wꢍꢑꢑ ꢏꢃ ꢄꢊꢐꢔꢏꢑꢑꢍꢊꢋꢍꢒ
leadership in the investment business.
In order to improve the effectiveness and
the digitalisation of credit products, the
Digital Credit platform was launched. The
Bank plans to develop this platform in
order to greatly reduce the costs associated
with the lending process, shorten the time
period for issuance and increase satisfaction
with the process among the Bank’s clients
and employees.
As part of the Urban Environment and Transport initiative, a
pilot was successfully carried out, whereby card payments for
trips on the Moscow Metro were made based on biometric facial
identification.
a qualitative leap was made in terms of
the reliability and availability of systems –
system availability increased to 99.87%,
including scheduled maintenance work.
The number of crashes was reduced by
more than half, and the time needed to
correct them was also reduced by more
than half.
Development of an operational and
technological platform
The goals for the development of the Corporate-Investment Business
global business line are to maintain leadership positions in investment
banking services for corporate and institutional clients, to ensure
better-than-market growth in current account balances and fees and
commissions for transaction products, and to create, together with
the Retail Business, conditions for a breakthrough in the investment
products market for individuals and, by the end of 2022, to have
secured at least 25% of this market.
A key condition for the successful implementation of the
strategies of the Bank’s global business lines and for development
in the digital economy is the creation of an advanced operational
and processing platform that involves efficient processes for
operational support, business support and information systems
that ensure a high level of automation and stability.
In 2020, as part of the development of
round-the-clock online payments, a
standard service was introduced to enable
payments from individuals to corporate
clients using the Faster Payments System;
new customers were connected to the
service as it was rolled out throughout 2020.
As part of the development of the technological elements of the VTB
platform, 12 technological programmes were launched in 2020, the
key results of which were as follows:
the share of mortgage applications submitted through digital
channels increased threefold;
express loans and express guarantees for small and medium-
sized businesses were introduced based on the technologies
used for the credit conveyor;
there was a 24-fold reduction in the time needed for an
individual entrepreneur to open a current account;
the productivity of remote banking services for legal entities
in terms of payment orders for customers and the provision of
statements increased more than tenfold;
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Sustainable Development
Financial Statements
Annexes
Data management and information security
strategy
Human resources,
corporate culture
and human capital
development strategy
A portal called Gravitation was launched for working with ideas and
suggestions from staff. The main goal of the portal is to provide
employees – regardless of their rank or position in the Company –
with an opportunity to share labour-saving ideas aimed at optimising
work processes and to suggest innovative ideas for the development
of the Bank and its products. Since the beginning of 2020, more than
20 thousand employees have joined the portal (33% of the Bank’s
entire workforce), and some 2.5 thousand ideas have been published.
satisfaction increased 22 p.p. in 2020 from a
year earlier.
In accordance with the 2020 data management strategy:
Cost-efficiency and
optimisation
the performance of data warehouses doubled thanks to their
In 2020, the Bank continued to develop its
employer brand. For example, VTB Bank
was named one of the top 10 employers in
Russia according to Forbes for the second
year in a row and one of the top three
employers in the banking sector according
to HeadHunter, FutureToday, Universum and
Best Company Award.
migration to state-of-the-art platforms;
The main areas of cost optimisation and
improvement of the Bank’s efficiency are
simplifying processes related to standard
operations, automating and roboticising
routine functions and processes, increasing
transparency and reducing costs, managing
non-core assets, reformatting the network,
and centralising and regionalising
online analysis of business performance was enabled;
Client-centricity and quality
centralised platforms for the execution and management of data
models were put into commercial operation;
Pursuant to the instructions of the Government of the Russian
Federation1 and the concomitant decisions of VTB Bank’s Supervisory
Council2, VTB Group takes planned measures aimed at improving
and monitoring the quality of banking services in all customer
segments, raising customer satisfaction, streamlining management
processes and improving the management philosophy,
strengthening the corporate culture and ensuring the Group’s
competitiveness based on a methodology of quality management.
More detailed information is provided in the relevant sections of the
Annual Report3.
the process of purchasing and loading external data sources into
Bank systems was centralised.
At the end of 2020, a large-scale programme
called Career Paths was launched for
employees in the Bank’s regional network;
the programme is aimed at creating a
comprehensive and effective system
for promoting employees within the
organisation, developing and retaining
highly successful personnel and shortening
the period for their onboarding in new roles.
VTB’s career portal, www.vtbcareer.com, was
updated. The updated website integrates
VTB’s values, which are also shared in the
form of success stories involving Bank
employees. The Bank’s specialised career
portal was visited by more than 600
homogeneous functions.
The following initiatives were carried to improve information security:
In 2020, a model was developed for
assessing operations at points of sale; a set of
initiatives was developed and implemented
in full to optimise the administrative and
management costs of the network . Some
3.9 thousand workplaces were optimised
(+1.5 thousand workplaces optimised in
2019). Sale and lease cancellation of the
Bank’s unneeded real estate assets were
implemented.
an Information Security Monitoring Centre was created to ensure
early detection of cyberattacks and an immediate response to
ongoing attacks on the Bank’s automated information systems;
information exchange was established concerning threats and
new versions of malicious software with FinCERT competence
centres, the National Coordination Centre for Computer Incidents
and international information security incident response centres;
Sound management of the quality of the customer experience is
one of VTB Group’s top priorities. In 2020, VTB’s Customer Experience
Quality Centre rolled out a full-scale system for measuring the
quality of the customer experience across all global business lines.
The system is used to conduct regular assessments of the loyalty of
customers in the Retail Business, Medium and Small Business and
Corporate-Investment Business global business lines.
a process was put in place to inform Group companies about
current threats based on aggregated data from various sources.
thousand unique users during the year,
more than 40 thousand of whom responded
to vacancies at the Bank.
The leaders of the streams and channels operated by the three global
business lines are constantly studying feedback from customers to
improve the processes of communicating with them and to make
the Bank’s products and services more competitive. More than 700
thousand VTB customers share their opinions every quarter through
regular surveys on the quality of VTB’s service.
In early 2020, the coronavirus pandemic
demanded a considerable acceleration
of the introduction of remote working
arrangements, and the Bank’s IT
departments undertook the huge challenge
of putting infrastructure in place for
such arrangements to work effectively.
In the future, work will continue on the
introduction of flexible and hybrid working
arrangements in those Bank divisions where
such arrangements allow employees to
perform their work without compromising
quality.
During the reporting period, automated research services were
launched that enable VTB product teams to test product and service
ideas on the target audience quickly and independently, and to take
customer feedback into account in the decision-making process at
all stages of the product cycle.
VTB continued to develop its system for assessing the quality of its
internal services; two Bank-wide surveys were conducted concerning
employee satisfaction with the quality of the Bank’s internal services,
with more than 15 thousand employees taking part. Each survey
evaluated about 60 services. Based on the results, the service owners
gathered the information needed to further improve and streamline
internal banking processes. According to the surveys, employee
In 2020, the Bank applied a lean
management1 approach to the work of
its teams and departments. Its so-called
lean laboratories carried out a number of
projects to improve business processes,
organise workplaces, reduce lost working
time and increase employee engagement/
motivation. More than 40 lean initiatives
were undertaken at various levels, from small
improvements to considerable changes in
cross-functional processes.
1.
This refers to the directive of the Government of the Russian Federation No. 3984p-P13 dated 24 June 2015 and Methodological Instructions for the Establishment
of a Quality Management System Regulation approved by the Government of the Russian Federation in the context of the execution of the Instruction of the
President of the Russian Federation Further to the Meeting on Improving the Performance of State-Owned Companies No. Pr-3013 dated 9 December 2014.
The decisions were taken at Bank meetings on 23 July 2015 (Minutes No. 20) and on 4 April 2016 (Minutes No. 6).
2.
3.
Information is available in the sections “Key Strategic Priorities for VTB Group’s Development in 2019ꢁ2022”, “VTB Group’s Business Model”, “Development of an
Operational and Technological Platform”, “Data Management and Information Security Strategy”, “Human Resources, Corporate Culture and Human Capital
Development Strategy”, “Client-centricity and Quality”, “Cost-Efficiency and Optimisation”, “Customer Experience Quality Management” (for CIB, MSB and RB) and
“Digital Transformation”.
1.
A concept of management based on the Company’s constant drive to avoid all types of losses. Lean production involves the engagement of every employee in the
optimisation process and the highest-possible degree of customer-centricity.
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VTB Group Today
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Corporate Governance
Sustainable Development
Financial Statements
Annexes
Developing a sustainable development strategy
The Bank began developing
its sustainability strategy
in 2020. The main sections
of the strategy will be as
follows:
1 2 3 4 5
Responsible
financing
Reliable
Customer
involvement in
green initiatives
Socially oriented
projects
Sponsorship and
charity
management
system of a
responsible Bank
Most of the initiatives included in the various sections of the strategy
under development are already being implemented at VTB.
VTB is implementing several projects aimed
at engaging customers in ESG initiatives. For
example, in collaboration with Post Bank, the
Give the forest to a friend! project is ongoing;
the aim of the project is to restore forests in
Russian nature reserves. Over the six years
of the programme’s existence, more than 4
million trees have been planted. In addition,
in June 2020, the Bank, together with the
Russian Society for Nature Conservation and
with the support of Mastercard, launched a
project called Mission: Clean Water, which
is aimed at helping clean up more than 146
bodies of water in eight federal districts of
Russia. Programme participants can choose
one or several federal districts of Russia and
set up one-time or regular donations of their
bonus rewards to the Mission: Clean Water
project. Each participant’s support for a body
of water is presented through a visualisation
that gives the participant a chance to learn
new facts about Russian nature and to
Work is under way to make the most popular types of social
payments available through the Bank’s digital channels, and also to
support the development of public superservices.
To coordinate and improve charitable
activities in various regions of Russia,
VTB Bank registered, in April 2020,
VTB provides financing both for energy services and for projects
in the field of renewable energy. At the moment, we are No. 1 in
factoring for energy services. A large number of projects have
been financed for the construction of medical, sports and tourism
infrastructure facilities. VTB Bank is a key financial partner of Mother
and Child Group (MD Medical Group). The Bank was involved in the
development of hospitals in Samara, Tyumen, Ufa and Novosibirsk.
In addition, on 16 September 2020, the second phase of the Lapino
Clinical Hospital (the Lapino-2 surgical facility) was delivered with the
help of financing from the Bank; this was one of the largest projects
in the healthcare sector in the Russian Federation. More than 10
projects have been completed for the construction of toll roads and
airport infrastructure. The multifunctional sports complex VTB Arena
was built. A transport payment platform is being introduced in
Moscow and St. Petersburg.
the VTB-Strana corporate Charitable
Foundation for the Support of Social
Initiatives and the Provision of Targeted
Assistance, which became the main operator
of regional charitable projects, including
the A World Without Tears programme,
and of aid to medical institutions aimed
at combating the COVID-19 pandemic.
To combat COVID-19, the Bank allocated
unplanned assistance in the amount of
RUB 262.2 million to 40 medical facilities
in 21 regions of Russia. The VTB-Strana
Foundation provided RUB 64 million to
support 64 hospitals in 17 regions.
The Bank is taking part in several significant educational projects,
including managing the endowment funds of Russia’s largest
universities. The Bank provides support to higher education
institutions and also for applied and fundamental research,
including through its strategic partnership with the Graduate
School of Management at St. Petersburg State University, which
involves support for and the development of research centres at the
Business School, the launch of online courses for managers from
Russian companies and an online educational programme called
Management Essentials.
Charitable projects in the environmental and social spheres are being
carried out. VTB participates in a WWF project for the conservation
of big cats in the Russian Federation. Throughout the project (since
2016), extensive work has been done to protect and monitor snow
leopards, Amur tigers, and Amur and Persian leopards. Thanks to
the project, the population of big cats increased by around 25% in
the period from 2012 to 2020. The Bank provides annual charitable
assistance to the Russian Geographical Society (promoting
Responsible investment funds were launched in 2020; these
funds involve asset management in line with ESG principles.
VTB Equity Fund: Responsible Investment, an open-end fund of
market financial instruments, is intended for customers with an
aggressive investment strategy. The fund’s strategy is aimed at long-
term capital growth by investing in shares from Russian issuers
that have high growth potential and that, at the same time, have
been analysed and meet ESG criteria. VTB Bond Fund: Responsible
Investment, an open-ended fund of market financial instruments,
is intended for conservative investors. The fund’s strategy is aimed
at investing in corporate bonds from Russian issuers that have
integrated environmental, social and governance factors into their
production process.
receive useful environmental advice.
geography and preserving Russia’s historical and cultural heritage);
some RUB 200 million in support has been provided since 2017.
In addition, the Bank greatly expanded its
eco-cards project, issuing 12,970 such cards
in 2020, along with 342 thousand digital
cards and 5 million cards with paperless PIN
envelopes (45% of all cards issued).
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Sustainable Development
Financial Statements
Annexes
RESULTS OVERVIEW
RESULTS OVERVIEW1
Analysis of VTB Group’s IFRS income statement
VTB GROUP KEY IFRS FINANCIAL RESULTS
KEY INCOME STATEMENT INDICATORS, RUB BILLION
40 b.p.
Key financial results of VTB Group 2020
ОСНОВНЫЕ ФИНАНСОВЫЕ РЕЗУЛЬТАТЫ ГРУППЫ ПО МСФО
- YoY
3.8%
NIM
Net interest
531.7
18.1 13.2
21%
income
18.1
Total assets of the Group increased by 16.9%
(share of loans and advances to customers -
68%)
13.2
Loan portfolio (before provisions) increased by 14.8% amid the recovery
in corporate lending in the second half of the year and better-than-
expected growth in loans to individuals
RUB trillion
RUB trillion
▲15 х
Net fee & commission
136.8
13%
223%
0.2%
142%
6%
income
-126.4
Revaluation of non-financial assets
Other income /
-59.1
12.8
(expense)
12.8
Customer funding increased by 16.9%, thus
bringing the ratio of total loans to customer
deposits to 95.6%
40.1%
2.5 х
40.1%
RUB trillion
The share of current accounts in total customer
funding increased from 25.2% to 40.1%
22.7
Net operating
609.4
income
Revaluation of structural OCP
110 b.p.
Provision
charge
-249.8
3.8%
18.9%
1.9%
3.8%
18.9%
COR
Net interest margin increased by 40 b.p.,
up to 3.8% The easing of monetary policy
and liabilities revaluation that outpaced the
decrease in the return on assets had a positive
impact on net interest margin
Net interest income and net fee and commission income
increased by 19%, demonstrating robust growth in 2020
Staff & administrative
-269.9
expenses
270 b.p.
44.3%
Tax
1.6%
CIR
-14.4
72%
1.6%
The ratio of operating expenses to total assets improved to 1.6%
down from 1.7% a year earlier. The Group continues to pursue initiatives
to reduce costs and improve operational efficiency in line with its
strategy and long-term development priorities
840 b.p.
Net profit
75.3
75.3
Net profit
4.4%
ROE
63%
1.
All figures in the present report are based on the financial results from VTB Group’s IFRS consolidated financial statements and might be rounded, which allows
for insignificant deviations in calculations expressed in percentage amounts compared with data from the Group’s financial statements.
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Financial Statements
Annexes
NET INTEREST INCOME AND NET INTEREST MARGIN
Net interest income for 2020 amounted to RUB 531.7 billion, an increase
of 20.7% from 2019 on the back of an increase in interest-bearing assets
and in the net interest margin.
NET FEE AND COMMISSION INCOME1, RUB BILLION
▲20.7%
INDICATOR
2020
2019
85.0
35.3
CHANGE, %
1.4
Commission on settlement transactions and trade finance
86.2
44.9
531.7
In 2020, interest expense decreased by 21.4% year-on-year on the back 531.7
Fee received for insurance products’ distribution and agents’
services
27.2
of a 150 b.p. year-on-year decrease in the cost of funding to 3.7%. At the
same time, interest income decreased at the slower pace of 4.6% year-
on-year. The return on interest-bearing assets decreased by 90 b.p.
during the year to 7.5%.
RUB billion
net interest income
Commission on operations with securities and capital markets
23.9
13.2
17.4
10.9
37.4
21.1
Commission on guarantees and other credit-related
commitments issued
As of the end of 2020, net interest margin had increased by 40 b.p.
to 3.8%. The easing of monetary policy and liabilities revaluation that
outpaced the decrease in the return on assets had a positive impact on
net interest margin during the year.
40 b.p.
Commissions on customer transactions with foreign currencies
and precious metals
10.8
9.9
9.1
Commission on cash transactions
9.3
7.8
9.0
8.7
3.3
–10.3
11.3
3.8%
3.8%
Other
Total fee and commission income
196.1
–50.7
–2.9
–2.9
–0.8
176.2
–46.8
–2.8
–1.9
Commission on settlement transactions and trade finance
Commission on cash transactions
8.3
net interest margin
3.6
Commission on operations with securities and capital markets
52.6
–11.1
NET INTEREST INCOME, RUB BILLION
Commission on guarantees and other credit-related facilities
received
–0.9
INDICATOR
2020
1,055.8
–501.6
–22.5
2019
1,107.0
–636.5
–29.9
CHANGE, %
–4.6
Interest income calculated using the effective interest method
Interest expense
Other
–2.0
–59.3
136.8
–2.2
–54.6
121.6
–9.1
8.6
–21.2
Total fee and commission expense
Net fee and commission income
Payments to the deposit insurance system
Net interest income
–24.7
12.5
531.7
440.6
20.7
NET FEE AND COMMISSION INCOME
Gross fee and commission income increased by 11.3% in 2020 to
RUB 196.1 billion. The bulk of commission income came from settlement
transactions and trade finance, which accounted for 48.7% (53.3%
in 2019) of the total amount. Fee and commission expense in 2020
▲12.5%
PROVISION CHARGE
In 2020, the Group’s provision charge for credit losses on debt financial
assets, credit-related commitments, other debt financial assets, legal
claims and other commitments amounted to RUB 249.8 billion, an
increase of 141.8% compared with 2019. The increase in provision charges
▲141.8%
increased at a slower pace, 8.6%, than fee and commission income, 136.8
mainly due to an 8.3% increase in commissions on settlement
transactions and trade finance.
136.8
was due to the impact of the COVID-19 pandemic on the Russian 249.8
RUB billion
net fee and commission income
economy and the quality of the Group’s loan book.
249.8
Net fee and commission income for 2020 increased by 12.5% year-
on-year to RUB 136.8 billion. The increase in net fee and commission
income was driven mainly by robust growth in commissions for the
distribution of insurance products, trade finance and commissions
on operations with securities and in capital markets, including in the
context of the expansion of VTB Capital Investments’ business. VTB
Capital Investments’ fee and commission income for 2020 nearly
doubled year-on-year to RUB 21.8 billion. VTB Capital Investments’ client
base increased by 60% to 1.2 million individuals and legal entities. The
Group’s net commission margin remained unchanged from 2019 at
0.8%.
The cost of risk was 1.9% in 2020, an increase of 110 b.p. year-on-year. VTB
Group observed two waves of credit risk during the reporting period.
The first wave came with the realisation of and provisioning for credit
risk in the retail segment. The cost of risk in consumer lending peaked
in 2Q 2020, which saw the toughest restrictions associated with the
COVID-19 pandemic. Cost of risk in retail lending increased from 2.0% in
1Q to 3.0% in 2Q, stabilising at 2.1%–2.2% in 2H 2020. Thus, as of the end
of the year, the cost of risk in lending to individuals amounted to 2.3%,
an increase of 80 b.p. year-on-year. The second wave of credit risk was
observed in lending to corporate clients; the timing of this wave was
RUB billion
provisions for loan impairment
Flat
110 b.p.
0.8%
0.8%
1.9%
shifted to later in the year compared with the first. The increase in the 1.9%
net commission margin
cost of risk on loans to legal entities occurred in 2H with a peak in 3Q at
2.4%. As of the end of the year, the cost of risk in lending to legal entities
was 1.7%, an increase of 120 b.p. year-on-year.
cost of risk
1.
In 2020, the Group separated the commission and non-commission components of certain types of operating income and expense. Comparative information for
the year ended 31 December 2019 was adjusted to reflect the new form of presentation.
Annual Report ‘20
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STAFF COSTS AND ADMINISTRATIVE EXPENSES
Analysis of VTB Group’s IFRS balance sheet
ASSETS STRUCTURE, RUB BILLION
Staff costs and administrative expenses amounted to RUB 269.9
billion in 2020, an increase of 6.2% from 2019. This growth was driven
by, among other things, investments in IT infrastructure as part of the
digitalisation of business processes.
6.2%
ASSETS
+17%
compared
with 2019
As of 31 December 2020, the Group’s total assets amounted to RUB 18.1
trillion, an increase of 16.9% compared with 31 December 2019.
269.9
68%
69%
72%
70%
8% 9% 5% 10%
At the end of 2020, the cost-to-income ratio was 44.3%, an increase
of 270 b.p. In the reporting period, the increase in staff costs and
administrative expenses exceeded the increase in operating income
before provisions, which was under pressure due to the negative
revaluation of non-financial assets. At the same time, the ratio of
operating expenses to total assets improved to 1.6%, down from 1.7% a
year earlier. The Group continues to pursue initiatives to reduce costs
and improve operational efficiency in line with its strategy and long-
term development priorities.
269.9
The main component of the Group’s total assets is net loans and
advances to customers, accounting for 68% of the Group’s total assets.
31.12.2020
31.12.2019
31.12.2018
01.01.2018
18,142
9% 5% 4% 13%
7% 4% 5% 12%
RUB billion
staff costs and administrative
expenses
15,516
In 2020, the Group’s loan portfolio (before provisions) increased by 14.8%
to RUB 13.2 trillion. Net of currency revaluation, the increase in the total
loan book for the year was 9.2% amid the recovery in corporate lending
in the second half of the year and better-than-expected growth in loans
to individuals during the year.
14,761
7% 5% 6% 12%
12,940
POST-IFRS 9
PRE-IFRS 9
70%
70%
7% 5% 6% 12%
4% 5% 8% 13%
10 b.p.
13,009
12,588
31.12.2017
31.12.2016
VTB Group’s retail loan portfolio showed strong growth during the
reporting period, increasing by 14.6% in 2020 to RUB 3.9 trillion. This
growth was mainly driven by a 24.3% increase in mortgage lending,
which was partially offset by a decrease in car loans. The Group’s
mortgage portfolio increased by a record RUB 122.4 billion in 4Q;
this was in part due to VTB’s participation in a state-run mortgage
assistance programme launched in April 2020. Since the start of
the programme, VTB has issued over 63 thousand preferential-rate
mortgage loans worth RUB 198 billion.
NET PROFIT
Net profit for 2020 amounted to RUB 75.3 billion, down 62.6% year-on-
year due to higher provisioning costs and the negative revaluation of
non-financial assets amid the COVID-19 pandemic.
1.6%
Loans and advances to customers
1.6%
Cash, short-term funds and mandatory reserves
Securities portfolio
operating expenses / total assets
Due from other banks
Other assets
In addition, large transactions involving the sale of securitised mortgage
loans had an impact on the growth of the Group’s retail loan portfolio.
This product enables the Bank to attract liquidity, optimise the
utilisation of capital on mortgage loans, remove interest risks from
its balance sheet and earn profits by lowering market interest rates.
In 2020, VTB issued RUB 191.5 billion in mortgage-backed securities ,
compared with RUB 265.2 billion in 2019.
RETAIL LOAN PORTFOLIO STRUCTURE,
RUB BILLION
+15%
compared
with 2019
62.6%
42%
44%
44%
48%
3% 3%
4% 4%
52%
3,365
31.12.2020
31.12.2019
31.12.2018
01.01.2018
3,857
As of the end of the year, secured loans (mortgages and car loans)
accounted for 55.2% of the total retail loan portfolio, an increase of
340 b.p. year-on-year.
75.3
48%
48%
75.3
4% 4%
RUB billion
net profit
2,989
The share of retail loans in the total loan portfolio remained practically
unchanged at 29.3%, compared with 29.4% in 2019.
5% 4%
5% 4%
43%
44%
2,534
POST-IFRS 9
PRE-IFRS 9
840 b.p.
The Group’s corporate loan portfolio grew by 14.9% to RUB 9.3 trillion in
2020, mainly due to the expansion of corporate lending in 3Q and 4Q
amid the ongoing economic recovery.
47%
2,486
31.12.2017
31.12.2016
44% 6% 4%
46%
2,176
4.4%
In lending to legal entities in a number of industries, the Group
continued to build its loan portfolio, demonstrating growth in sectors
such as building construction, oil and gas, metals and transport.
Consumer loans and other loans
Credit cards
4.4%
Car loans
return on equity
Mortgage loans
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LOANS TO LEGAL ENTITIES,
RUB BILLION
LOANS TO LEGAL ENTITIES BY INDUSTRY, %
LIABILITIES
During the reporting period, deposits from
corporate clients increased by 19.6% and
amounted to RUB 7.1 trillion.
As of 31 December 2020, the Group’s total liabilities amounted to
RUB 16.4 trillion, an increase of 18.4% year-on-year.
Building construction
Oil and gas
17%
+15%
compared
with 2019
15%
15%
Customer deposits amounted to RUB 12.8 trillion as of 31 December
2020, an increase of 16.9% over the year, bringing the ratio of total loans
to customer deposits to 95.6% as of 31 December 2020 (down from
98.2% as of 31 December 2019). At the same time, customer deposits
accounted for 78.1% of the Group’s liabilities, compared with 79.2% a year
earlier.
In 2020, the Group demonstrated a
considerable increase in the share of current
accounts in total customer funding: from
25.2% as of 31 December 2019 to 40.1% as
of 31 December 2020.
13%
12%
Metals
11%
10%
31.12.2020
31.12.2019
31.12.2018
01.01.2018
31.12.2017
31.12.2016
9,305
Transport
8%
7%
8,096
Trade and commerce
9%
8,435
Customer deposits from individuals increased by 13.8% due to, among
other factors, an increase in balances in brokerage accounts and in
escrow accounts used for the purchase of housing from developers.
During the year, VTB clients opened more than 47 thousand escrow
accounts, with balances in excess of RUB 240 billion.
6%
Manufacturing
9%
6%
6%
7,307
7,287
7,311
Telecommunications
POST-IFRS 9
PRE-IFRS 9
5%
Government bodies
Finance
8%
5%
5%
5%
5%
LIABILITIES STRUCTURE, RUB BILLION
Food and agriculture
Energy
CUSTOMER FUNDING, RUB BILLION
4%
6%
+17%
compared
with 2019
+18%
compared
with 2019
8%
Other
5%
ASSET QUALITY
As of 31 December 2020, the total amount of non-performing loans1
amounted to RUB 744.8 billion, or 5.7% of gross total customer loans
(compared with RUB 534.3 billion, or 4.7%, as of 31 December 2019). The
Group continued its policy of writing off bad assets at the expense of
the corresponding allowance for loan impairment after all necessary
procedures to recover the asset have been carried out. The volume
of non-performing loans written off in 2020 amounted to RUB 72.2
billion (compared with RUB 165.5 billion in 2019). The allowance for loan
impairment losses represented 6.8% of the gross loan portfolio as of
31 December 2020, up from 6.0% a year earlier. The non-performing
loans coverage ratio was 120.6% as of 31 December 2020, compared with
128.7% as of 31 December 2019.
55%
54%
58%
60%
45%
46%
42%
40%
78%
79%
79%
79%
12% 2% 1% 7%
31.12.2020
31.12.2019
31.12.2020
31.12.2019
31.12.2018
01.01.2018
31.12.2020
31.12.2019
31.12.2018
01.01.2018
12,831
16,420
11% 2% 2% 6%
10,974
13,863
13% 2%2% 4%
ASSET QUALITY, RUB BILLION
10,404
13,238
9% 2% 3%7%
9,145
11,529
11,530
+31%
6.8%
POST-IFRS 9
PRE-IFRS 9
POST-IFRS 9
PRE-IFRS 9
60%
59%
40%
41%
79%
66%
9% 2% 3% 7%
9,145
31.12.2017
31.12.2016
31.12.2017
31.12.2016
6.0%
5.7%
898.2
13% 2% 4% 15%
4.7%
7,347
11,175
120.6%
744.8
687.4
Legal entities
Individuals
Customer deposits
128.7%
534.3
Due to other banks and other borrowed funds
Subordinated debt
Debt securities issued
Other liabilities
31.12.2019
Provision
31.12.2020
LIABILITIES, RUB BILLION
Allowance for loan impairment / total gross loans
INDICATOR
2020
1,093.0
12,831.0
250.7
2019
CHANGE, %
–7.2
NPL
Due to other banks
1,177.2
NPL Ratio
Customer deposits
10,974.2
176.5
16.9
Coverage ratio
Derivative financial liabilities
Other borrowed funds
Debt securities issued
Liabilities of disposal groups held for sale
Deferred income tax liability
Other liabilities
42.0
201.9
–37.2
0.0
1,053.2
215.7
348.9
343.4
0.3
0.3
10.9
15.7
–30.6
7.4
1.
648.1
603.5
13,639.7
223.1
The Group defines non-performing loans (NPL) as lifetime ECL (expected credit losses) credit-impaired financial assets with contractual principal and/or interest
payments overdue more than 90 days and POCI (purchased or originated credit-impaired financial assets) loans with principal and/or interest payments becoming
overdue more than 90 days after the date of initial recognition. Loans with no contractual payments until maturity, grace period on principal and or interest
payments as well as restructured loans are not considered NPL unless amounts due contractually become more than 90 days overdue.
Total liabilities before subordinated debt
Subordinated debt
16,102.9
316.7
18.1
42.0
18.4
Total liabilities
16,419.6
13,862.8
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CORPORATE-INVESTMENT BUSINESS
CORPORATE-INVESTMENT BUSINESS
CAPITAL AND CAPITAL ADEQUACY
In the reporting period, VTB Bank’s total capital
adequacy ratio (N20.0) increased by 59 b.p.
to 11.8%. Capital adequacy was supported
by, among other things, the issuance of
subordinated bonds, the securitisation of
assets, as well as regulatory changes as part
of the transition to Basel 3.5 (revision in the
direction of lowering risk ratios for loans for
investment-grade corporate clients, loans
to small and medium-sized enterprises and
mortgage loans secured by residential real
estate taking into account debt burden and
the loan-to-value ratio).
The Group’s capital management policy is to maintain a sustainable
capital base so as to retain the confidence of investors, creditors and
market participants, as well as to ensure the future development
of its operations. The Group manages its capital in accordance with
the requirements of the Bank of Russia. The Bank of Russia has
recognised the Bank as a systemically important credit institution.
Thus, capital adequacy requirements calculated in accordance with the
requirements of the Bank of Russia include premiums on a banking
group’s risk-weighted capital adequacy standards as well as a premium
for systemic importance.
2020 SEGMENT OVERVIEW
Client base in Russia:
Loan portfolio:
Customer funding:
1.9 7.4 4.9
1.9 7.4 4.9
The Group monitors compliance with capital adequacy standards,
defined as a percentage of the risk-weighted assets calculated in
accordance with the requirements of the Bank of Russia: common
equity adequacy ratio (N20.1), tier 1 capital adequacy ratio (N20.2) and
total capital adequacy ratio (N20.0).
thousand groups
of companies
RUB trillion
(before provisions)
RUB trillion
As of 31 December 2020, VTB Bank was in compliance with the
requirements of the Bank of Russia to meet the minimum capital
adequacy requirements in terms of the percentage of risk-weighted
assets and in terms of premiums.
The Corporate-Investm ent Business (CIB) global business line
specialises in servicing m ajor corporate clients through sales
of lending, transaction and investm ent products as well as leasing
and factoring services in Russia, the CIS countries, Europe, Asia
and Africa.
In 2020, the Bank achieved its targets
in terms of key financial indicators
in the Corporate-Investment Business
and was able to maintain its leading positions
thanks to its flexible business model and its
willingness to use innovative approaches while
making decisions based on market conditions.
To maximise the impact of its CIB customer service, VTB created
a dedicated client coverage unit and product units that are responsible
for maintaining and developing a line of cutting-edge banking
products.
The Bank focused in particular on improving
the efficiency of internal processes, digitalising
its product offer and continued cost
optimisation.
CAPITAL AND CAPITAL ADEQUACY, RUB BILLION
The customer service model within sector-focused divisions
and departments uses sector-specific expertise and builds products
and solutions tailored to the needs of particular clients.
INDICATOR
2020
1,585.3
310.6
2019
1,552.9
276.1
CHANGE, %
2.1
Tier 1 capital
The product units are also structured for sector specialisation
and to meet the requirements of major corporate clients. This allows
the Group to enhance its approach to credit analysis and improve
the quality of its corporate loan portfolio.
Common equity
12.5
Total capital
1,895.9
16,041.5
16,028.6
16,007.3
8.93%
1,829.0
16,278.1
16,268.4
16,259.3
8.74%
3.7
SHARE OF VTB GROUP TOTAL, %
Risk-weighted assets after consolidation adjustments (N20.1)
Risk-weighted assets after consolidation adjustments (N20.2)
Risk-weighted assets after consolidation adjustments (N20.0)
Com m on equity adequacy ratio (N20.1)
Tier 1 capital adequacy ratio (N20.2)
Total capital adequacy ratio (N20.0)
–1.5
Assets1
51
–1.5
Transaction banking comprises two main product lines:
the documentary business, which includes a variety of guarantees
and letters of credit; and liquidity management products, including
account management products, financing products, as well
as acquiring services, remote banking services, and settlement and cash
services.
–1.5
Loans and advances
to customers (net)
57
19 b.p.
34 b.p.
59 b.p.
Customer deposits
and accounts
38
9.89%
9.55%
11.84%
11.25%
Net interest income
35
The Group’s investment banking business offers a full range
of investment banking products, including trading operations,
organising debt and equity issuance, consulting services
on M&A transactions, private equity, asset management, conversion
operations as well as hedging of FX and interest rate risks.
Net fee and
25
commission income
Provision charge2
34
Net operating income
(before provisions)
52
Staff costs and
administrative
expenses
28
1.
Excluding intersegment settlements.
2.
This includes expenses for provisions for credit losses on debt financial assets and for provisions for credit losses on credit obligations and other financial assets.
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Customer experience quality management
Maintaining leading market positions
in 2020
In 2020, VTB carried out its first-ever comprehensive assessment of CIB
customer loyalty and satisfaction. According to the survey, the degree
of loyalty among customers who indicated that VTB was their main
bank was 99 points out of 150, which is equivalent to the top 10%
of European corporate banks.
Leader in Investment banking products
Lending products
During the loyalty assessment, customers of VTB’s Corporate-
Investment Business provided detailed feedback on the quality
of the customer experience in the context of key processes (payment
processing, lending, payroll projects, etc.).
No.1 15% 154 500
in ECM, DCM, M&A
market share in
bond trading
housing projects
worth a total of
RUB 354 billion
RUB billion: trade-export
financing portfolio
A comprehensive system for assessing the quality of the customer
experience when using the VTB Business Online remote banking
service 2.0 is in place and is constantly being developed.
Based on a comprehensive analysis of customer feedback
and internal data, action plans are being developed to further
improve the quality of customer experience.
In light of the importance
of the pharmaceutical industry in responding
to the pandemic, the Bank and its partners
(Sistema and the Russian Direct Investment
Fund) participated in the creation
of the pharmaceutical holding Binnopharm
Group, which unites four production sites:
Alium, Binnopharm (where production
of the Sputnik V vaccine was launched
in 2020), Sintez (Kurgan) and Biocom
(Stavropol).
No.1 30% No.1 TOP-3
with 45% share in
the Russian equity
market
market share in
by the factoring
portfolio volume
with a 30% market
share
by size of the leasing
portfolio
Lending to CIB clients
derivatives market
VTB offers a wide range of lending products for corporate clients,
providing financing for various terms in all major global currencies.
The Bank also offers a variety of credit lines with drawdown limits, credit
limits or a combination of these limits.
Wealth Investment Management
Transaction products
In addition to traditional financing, and in an effort to meet market
needs, VTB also offers major corporate clients complex, personalised
credit products, including structured repo, investment and project
financing, debt and equity financing services, consulting services
on structuring investment projects, trade finance services and direct
financing from institutional investors and banks. VTB’s clients have
access to structured financing products that make it possible to reduce
interest rates considerably by allowing the Bank to select the repayment
currency. Leasing and factoring products are provided to the Group’s
customers through VTB Leasing and VTB Factoring.
(Individuals+Legal entities)
In the context of the increasing im portance
of ESG factors for the Bank’s operations
and for the m arket as a whole, the Bank
is playing an active role in the developm ent
of Russia’s green agenda and is also
working hard to im plem ent sustainability
principles throughout its operations.
In the corporate finance segm ent,
the Bank is developing a pilot green
lending programme, through which it
provides its custom ers with financing
for the im plem entation of environm ental
initiatives and initiatives to im prove
the sustainability perform ance
of borrowers. In the project financing
segm ent, the Bank is one of the leading
lenders in financing projects
for the developm ent of renewable
energy sources, with a loan portfolio
of RUB 34 billion.
15% >110
ASSETS UNDER
market share
in documentary
services
groups of clients
MANAGEMENT,
21%
with comprehensive
transaction solutions
RUB TRILLION
market share
2020
3.39
(No. 2 in Russia)
in the retail
+131%
segment
2019
1.47
Considerably optimised process of account opening
Remote execution of bank guarantees
In 2020, the Russian economy found itself in a perfect storm;
overcoming it required a concerted effort on the part of all economic
actors, institutions and government agencies. The Bank played an active
role in this process, participating in the preparation of legislative
initiatives aimed at supporting the economy as well as providing
financing within the framework of state-run business support
programmes. Amid increased demand for credit, the Group expanded
its portfolio by RUB 1.2 trillion, which ensured above market-average
growth rates. This was driven by the Bank’s timely response
to restrictions and the restructuring of business processes, which
enabled the Bank to avoid work disruptions and losses in operational
efficiency. In addition, in an effort to support customers, to prevent
a qualitative loss in terms of its loan portfolio and to maintain returns
on equity capital, the Bank restructured loans to large businesses worth
a total of RUB 1.3 trillion.
95 23 64
95% 23% 64%
coverage of major
clients by revenue
market share in
payrolls segment
of clients actively use
transaction products
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In project financing for industry and infrastructure, the Bank continued
to finance a number of large projects despite COVID-19 restrictions.
VaninoTransUgol’s state-of-the-art transhipment facility in Vanino was
put into operation; financing of the construction of Gazprom’s Amur
gas processing plant continued; financing got under way for the largest
project in the Russian energy sector, the modernisation of Tatenergo’s
Zainsk regional power station; and the Jerui gold mine in Kyrgyzstan was
prepared for commissioning.
In order to improve the effectiveness and
the digitalisation of credit products in 2020,
the Bank launched a platform for corporate
lending, Digital Credit, which increases the
transparency of the process and reduces the
time needed for decision-making on corporate
loans. The system enables Bank divisions to
collaborate in a single digital space, making it
possible to progress from the application stage
to approval of the credit limit and agreement
on the loan terms with the client practically
without the use of paper. At this stage, the
platform has limitations in terms of the types
of transactions it can work with. The Bank
will continue to develop the platform in order
to further reduce costs associated with the
lending process, shorten the time period for
issuance and increase satisfaction with the
process among the Bank’s customers and
employees.
CIB transaction banking
The Bank made it possible for scrap metal
companies that are clients to make real-time
cash payments to the cards of individuals.
The new service makes it possible to transfer
funds to the cards of any Russian bank
securely and within a few minutes. The entire
operation – from the moment the necessary
documents are submitted to the crediting
of funds to an individual’s card – takes no
more than three minutes. The solution
makes it possible to comply with all legal
requirements related to the acceptance
of scrap metal, provides scrap metal
PRODUCTS FOR MANAGING PAYMENTS AND LIQUIDITY
VTB offers companies a wide range of cash management and payment
services as well as liquidity management services, which the Bank
is constantly developing. In 2020, VTB Bank introduced a number of
new services aimed at improving the quality of customer service and
increasing the convenience, speed and functionality of the payment
services available:
Despite the fact that certain segments of the construction and real
estate industry experienced temporary difficulties due to the spread
of COVID-19, the decrease in the key rate and the vigorous growth in
mortgage lending contributed to the expansion of the Bank’s operations
in the industry:
The process for large business clients to open a first and subsequent
accounts was considerably streamlined. Clients can now open an
account in Russian roubles and in 18 foreign currencies by completing
an online form through their personal account. The account number
is reserved instantly, and the account is opened once the required
documents are submitted to the Bank. VTB made it possible for
existing clients who already have accounts with the Bank and a valid
electronic signature to open a second and subsequent accounts for
the same list of currencies online. Accounts are opened completely
remotely: all the necessary documents can be filled out and submitted
in electronic form by signing them with an electronic signature. At
the same time, for the convenience of users, the service gathers some
of the necessary information automatically with the help of internal
and external sources; companies for which there are restrictions that
prevent the opening of a subsequent account can reserve an account
online;
companies with quick and safe access to
primary documents for each transaction and
makes it possible to generate the necessary
reports with various breakdowns;
The Bank continued to expand housing finance, partnering with
key developers to scale up its housing finance model with escrow
coverage. By the end of 2020, the Bank had financed 154 housing
projects worth more than RUB 354 billion. During the year, VTB clients
opened more than 47 thousand escrow accounts, with balances in
excess of RUB 240 billion;
In 2020, VTB Bank continued expanding
its service for accepting payments from
individuals to legal entities using the
The pandemic and remote working
Faster Payments System (FPS). As part of
the service, the Bank enabled payments
through the FPS using a dynamic QR code.
The use of the new payment technology
enables individual customers to pay for
purchases without the use of bank cards,
and for merchants to reduce their acquiring
costs and receive funds in their account
instantly. During the year, a number of very
large companies were connected to the
service, including in telecommunications,
transport, retail and the food service industry;
Lending for commercial real estate construction projects continued,
and a number of properties were delivered in 2020 despite the
pandemic;
arrangements dictated the need to transform
internal processes. For example, the Bank
began permitting the remote signing of
guarantee transactions in 2020, and it plans to
extend this service to credit transactions in 2021.
The development of a promising new product line based on collective
investments is being explored.
Together with a Russian airline and the largest supplier of aviation fuel,
an online payment service was introduced on a blockchain platform.
The new payment system, based on smart contracts, will enable
airlines to pay for fuel instantly at the time of refuelling by making a
completely secure, real-time financial transaction through a service
that is available 24/7. At the same time, the parties to electronic
clearing payments are no longer required to make an advance
payment and apply for a bank guarantee; this innovation enables
them to reduce their costs while also speeding up the completion of
the transaction;
Deposits and accounts
from CIB clients
VTB Bank’s trade and export finance business adapted to new challenges
by continuing to support clients using both classic products such as
confirmation and discounting of letters of credit, issuing guarantees and
providing trade financing and long-term export financing.
Attracting deposits and accounts from CIB
clients is an important part of VTB’s business.
The Bank is constantly taking steps to improve
customer service and streamline business
processes to further develop deposit products
and reduce operating expenses.
In the interests of servicing one of Russia’s
largest rail carriers, a project was launched
to make it possible to accept cash through
specialised devices installed on behalf of
the client and to credit the amount of funds
deposited to the client’s current account
in real time. This solution increases the
efficiency of the client’s business processes
related to the processing and collection
of cash revenue, including by enabling
the client to avoid errors while processing
cash payments, to reduce paperwork and
to become independent of the collection
schedule.
In 2020, VTB Group completed transactions in more than 45 countries
around the world with the participation of about 100 partner banks.
The volum e of the Bank’s trade and export nance business portfolio
exceeded RUB 500 billion.
In 2020, the structure of contracts was revised
for the investment of funds in the form of
deposits in minimum-balance accounts, which
made it easier to invest customer deposits.
VTB’s flexible policy in setting rates and its
individual approach to customers made it
possible to respond in a timely manner to
market changes and requests from companies.
One of the critical tasks in ensuring uninterrupted banking services
during the pandemic was enabling the remote signing of contracts
between the Bank and customers. For example, VTB Bank and a
leading Russian telecommunications company signed an agreement
to open a bank account using, for the first time, an electronic
document management system and an enhanced qualified
electronic signature. To enable the electronic signing of contracts, the
Bank introduced corresponding services using the Diadoc system and
the Bank’s BS Client 3.17 remote banking system, and it also developed
its own VTB Business Online eꢀworkflow system, which makes it
possible to conclude contracts involving up to four parties using an
enhanced qualified electronic signature. The solution provides a
simple and fast tool for the exchange of legally binding electronic
documents between the Bank and its clients;
VTB Group is a key financial partner for clients working with
counterparties in the CIS, and the Bank continues to expand its business
in the Middle East, Africa and Asia. Clients from all major industries make
good use of the Bank’s trade and export finance products. In 2020, the
most active companies were in the oil and gas, mining and metals,
chemicals, telecommunications and agribusiness sectors.
1.
The market share was calculated according to VTB Bank’s own methodology.
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DOCUMENTARY BUSINESS
CUTTINGꢀEDGE SOLUTIONS FOR
TRANSPORT AND FOR CITIES
The Banker magazine recognised the Bank’s
solutions as the best for the Moscow transport
sector in 2020:
CUSTODY SERVICES
VTB Group is a major player in currency markets
and is a well-known brand not only in the CIS but
also abroad, and is licensed to conduct currency
trading in countries such as Germany, the United
Kingdom, India, China and others. VTB Bank’s
connection to China’s domestic payments
systems enabled it to become the first Russian
bank to be a full-fledged direct participant in
yuan-denominated payments.
VTB Group remained one of the leaders in the documentary business
(ranked second) with a market share of 15%1 in terms of the volume of
guarantees and letters of credit issued in 2020.
VTB Group Custody ranks second among the largest custody services
in Russia and offers a full range of custody services for all types of
securities issued by Russian and foreign issuers. The majority of
companies operating in the Russian market hold depository accounts
with VTB Bank. The account service on Russian and foreign securities
through Euroclear Bank’s accounts is constantly in high demand
among domestic and foreign market players. Euroclear Bank is one of
the largest international settlement depositories, for which VTB Bank’s
depository acts as an agent for depository operations in Russia.
Considerable attention has traditionally been paid to the development
of technologies and processes to ensure the implementation of
documentary products and services for customers using the most
advanced technology platform available. In 2020, VTB Bank continued
to improve its remote service system for documentary operations and
played an active role in joint work the FinTech Association on digital
bank guarantees using the Masterchain blockchain platform.
The Bank introduced a single Transport
Processing system for all carriers: apart
from one-time trips, passengers now have
access to seamless transfers between
different modes of transport in the Moscow
metropolitan area and integrated tariffs
(uniform tariffs when making a trip using
various carriers); to determine tariffs, the
system processes all operations using bank
cards through payment devices over a
given period of time and determines the
routes taken by passengers using their
bank card;
VTB Bank is strengthening its position in the
Russian FX market, constantly expanding its
range of traded currencies and improving its
toolkit for executing customer requests. In
order to simplify the completion and execution
of transactions and to reduce the processing
time involved, the Bank continues to develop
electronic trading platforms, which have quickly
become popular with clients.
The Bank’s depository acts as a Russian sub-custodian for the BNY
and Deutsche Bank Trust Company Americas, holding the underlying
assets for issuing depository receipts for shares in a number of major
Russian issuers.
In December 2020, VTB Bank became the first bank in Russia to issue
a digital bank guarantee for a commercial operation using the Russian
blockchain platform Masterchain. The guarantee for the fulfilment of
payment obligations was issued in favour of one of Russia’s leading
providers of digital, media and telecommunication services.
CIB investment banking
VTB Group is Russia’s leader in investment banking services and one of
the key players providing access to global capital markets for Russian
corporate clients. In 2020, the Group retained its leading position in the
investment banking services market in Russia.
In 2020, VTB Bank continued to cooperate with its clients on a wide
range of documentary products, including documentary letters of credit
with deferred payment on uncovered RUB letters of credit offered and
executed by the Bank by means of early payment at the request of the
beneficiary. The service allows sellers, pursuant to delivery contracts with
deferred payment, to receive money for delivered goods before the date
of deferred payment according to the letter of credit (within the risk
limit that the Bank has accepted for the buyer).
The Bank has introduced a single
personal account for passengers, the
main functionality of which is to inform
passengers about the trips they have made
using transport carriers and to enable
payment for those trips;
In addition to performing conversions, VTB
Group is also one of the leaders in the derivatives
market, with an estimated market share of 30%
in this segment.
GLOBAL MARKETS
VTB Group offers a full range of services for fixed income, equity and FX
trading, as well as interest rate and global commodities market operations.
The Group also provides currency and interest rate risk management
services, including hedging solutions, as well as structured finance,
structured deposits and notes, structured credit and hybrid products.
VTB Group is one of the leading traders of
Russian government and corporate bonds (on
Moscow Exchange and in over-the-counter
markets, denominated both in roubles and in
foreign currencies). The Group conducts trading
operations with a wide range of Russian and
foreign clients, providing them with liquidity in
the secondary market in a wide range of debt
securities, with an estimated market share
of about 15% . The Group also expanded its
presence in corporate debt markets in 2020 for
borrowers from Europe and the CIS.
The Bank introduced an innovative
technology that enables the downloading
of tickets onto a passenger’s mobile device
in the form of bank tokens for the purpose
of subsequent payment for travel on
municipal public transport equipped with
a contactless bank reader connected to the
carrier’s fare control system. At present, this
technology is available exclusively in the
Moscow Metro as part of a pilot for a limited
number of passengers using smartphones
with the Google Pay or Samsung Pay
applications;
VTB Group continues to be an active participant in industry and
professional associations in the documentary business, including ICC
Russia, and it makes significant contributions of expertise to improving
mechanisms that have a regulatory impact on the market and the
development of its infrastructure.
The Group’s clients are able to access equity capital markets in Russia,
Europe and the United States. VTB Capital is a member of Moscow
Exchange (MOEX) and the London Stock Exchange, and it also has
access to a number of foreign markets through its extensive network
of local brokers. In 2020, VTB Capital became a member of the Astana
International Exchange (AIX).
COMPREHENSIVE TRANSACTIONAL SOLUTIONS
FOR THE LARGEST COMPANIES
During the reporting period, VTB was actively involved in large-scale
projects to centralise the management of cash flows, liquidity and
financial risks at leading Russian corporations.
In 2020, VTB implemented comprehensive transactional solutions for
more than 110 groups of companies that include more than 3 thousand
legal entities.
In 2020, VTB Capital continued to hold a leading position in the Russian
stock market. VTB Group was one of the three largest stock market
operators and also bolstered its market share in terms of trading with
international clients. In 2020, a significant part of MOEX trading was
transferred to the Group’s own algorithms based on the algorithmic
trading platform created at VTB Capital, which enhanced the efficiency
of exchange trading, increased market share and improved the quality
of customer service. VTB Group also strengthened its position in terms of
trading volume in the Moscow Exchange repo market and was one of the
three largest operators in the repo exchange market.
The Bank and the Moscow Metro have been
successfully piloting a fare payment system
using bank cards for biometric passenger
identification. The Bank’s solution was
recognised as the best available and
was selected for use in all Moscow Metro
vestibules in 2021.
In 2020, VTB Bank retained its position as the main settlement bank
for some of the largest companies in Russia: Russian Railways,
Russian Post, Transneft, Rostelecom, Moscow Metro, the Air Traffic
Management State Corporation, Rosneft and Rosatom.
1.
Market share was calculated using VTB Bank’s own methodology.
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Сommodities business
In 2020, VTB Group bolstered its presence in
commodities markets, including international
markets, enjoying record results for the year.
Its line of basic assets includes precious
Corporate financing
The most notable transactions included
Sovcomflot’s initial public offering (IPO) worth
USD 500 million, in which VTB Capital acted
as the global coordinator and bookrunner,
as well as Aeroflot’s share capital increase of
RUB 80 billion, in which VTB Capital acted as
the sole global coordinator and bookrunner.
Other notable deals in which VTB Capital
acted as a bookrunner were Ozon’s IPO worth
USD 1.14 billion and Yandex’s placement of
convertible bonds worth USD 1.25 billion.
VTB Group’s commodities business – a strategic area of development
for VTB Group – has established a well-developed infrastructure to
support the complete sales cycle from national producers to end
consumers all over the world. VTB was able to create, in a very short
time, a national universal trader in Russian and international markets
and a full-fledged product line for business developm ent.
In 2020, VTB Capital retained its leading position in terms of the
volume and number of M&A transactions in Russia and the CIS
countries, according to a number of independent international
agencies, such as Refinitiv, Dealogic and Mergermarket.
and non-ferrous metals (gold, aluminium,
copper and tin), oil, petroleum products and
petrochemical products, coking and power-
generating coal, and agricultural products
(soybeans, wheat, barley and sunflower seeds).
VTB Bank continues to offer commodity risk
hedging strategies to its clients. The Group’s
trading companies – VTB Capital Trading
(Zug, Switzerland) and VTB Capital Trading
(Moscow) – continue to expand their range
of services. Structured finance transactions
(stocks and cargo in transit), advances on
future deliveries (prepayment), and deliveries
with delayed payments were concluded
during the reporting period. The client base
was expanded in the CIS countries and other
international locations, and a trading company
was created in mainland China to increase
turnover and interact with Chinese customers.
VTB Capital successfully completed 14 transactions worth a total of
USD 7.9 billion, making it the leader in Russia and the CIS with a 13%
market share1.
VTB Capital also provided advisory services both in Russia and
in international M&A markets in Europe, Asia and Africa. Deals
completed in Russia included the sale of 100% minus one share
of Vagonnaya Remontnaya Kompaniya-2, a rail carriage repair
company owned by Russian Railways, for the amount of RUB 10.7
billion. VTB Capital acted as a financial advisor to Russian Railways.
Among VTB Capital’s largest M&A deals was the acquisition of
Highland Gold, a gold mining company, by Fortiana Holdings, worth
GBP 1.1 billion. VTB Capital acted as financial advisor to Fortiana.
Commodities business highlights
in 2020:
Debt capital markets
VTB Capital retained its leading position in
the debt capital markets of Russia, the CIS
and Eastern Europe in 2020, according to
Refinitiv, Dealogic and Bloomberg. VTB
Capital confirmed its leading position among
bookrunners in Russia and the CIS, having
organised more than 100 debt placements
worth a total of more than USD 9.5 billion and
with a market share of 23% in Russia and 18%
in the CIS1.
No. 1 in Russia for gold purchases
Successful launch of Russia’s first ETF fund secured with physical
gold held in VTB’s vault
No. 1 in the CIS countries in terms of operations with physical
aluminium
Trading company launched in mainland China to develop
business with Chinese clients
INVESTMENT BANKING
VTB Group offers a full range of investment
banking products, including advising on M&A
transactions and organising the issuance of
debt and equity securities. The business is
focused on serving customers in key sectors of
the economy in both Russia and international
markets.
The most notable deals completed in 2020
included the organisation of a sovereign issue
of Eurobonds by the Republic of Uzbekistan
in two tranches in the amount of USD 555
million and UZS 2 trillion, the placement of
perpetual green bonds for Russian Railways in
the amount of RUB 100 billion with a floating
coupon rate, and the organisation of an issue
of Eurobonds for Gazprom in the amount of
USD 1 billion.
VTB Capital once again received
several prestigious awards for its
advisory services, including:
Business for the sale of tangible goods developed in Russia
Presence in the agriculture market developed in cooperation
with a major market participant, DemetraꢀHolding
The Best Financial M&A Advisor in Russia in 2020,
according to Mergermarket
The Best Investment Bank in Emerging Markets in
2018–2020, according to Global Finance
VTB’s commodities business is currently represented by a top
international team with expertise in all major areas, including oil and
petroleum products, coal, precious and industrial metals, agricultural
products and fertilisers.
The Best Investment Bank in Russia 2010–2020,
according to EMEA Finance Europe Banking
INVESTMENT MANAGEMENT –
VTB CAPITAL INVESTMENTS
VTB Capital Investments, VTB Group’s unified
platform, is one of the largest and most
successful platforms in the Russian market for
the provision of comprehensive investment
services for a wide range of investors.
IN 2020, VTB CAPITAL RETAINED ITS LEADING
POSITION IN TERMS OF THE VOLUME AND
NUMBER OF M&A TRANSACTIONS IN RUSSIA
AND THE CIS COUNTRIES, ACCORDING TO A
NUMBER OF INDEPENDENT INTERNATIONAL
AGENCIES, SUCH AS REFINITIV, DEALOGIC AND
MERGERMARKET.
Equity capital markets
With its effective business strategy,
excellent team of professionals, focus on the
development of digital services, in-depth
expertise and optimal risk management
system, VTB Capital Investments is able to
occupy a leading position in the investment
services market.
As of the end of 2020, VTB Capital was recognised as the leader in the
equity capital markets of Russia, the CIS and Eastern Europe by the
international agencies Refinitiv and Bloomberg. VTB Capital ranked first
in Russia and Eastern Europe in terms of transaction volume in 2020,
organising eight deals worth a total of USD 1.7 billion2.
1.
According to Dealogic data for 2020.
According to Refinitiv.
2.
1.
VTB Bank assessment.
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In June 2020, VTB Capital Investments launched a
partner programme for customers of the Magnit
chain: participants were offered special conditions
when installing the VTB My Investments mobile
application and opening (remotely) a brokerage
account with VTB Bank. The promotional terms
are described in detail in the Partners section on
Magnit’s website.
Key metrics dynamics
Best in 2020
VTB Capital
investments
Brokerage company of the year,
according to Stock Market Elite
by National Association of Stock
Market Participants
provides a full range of investment services for a
broad array of investors and consolidates the following
companies:
+60% +88%
growth of legal
entities assets under
management
growth of retail
clients assets under
management
Russia’s first responsible
VTB Capital Investment Management:
the largest asset management company for
Russian and international investors
investment funds (ESG)
As of the end of 2020, VTB Capital Investments
was managing RUB 160 billion in mutual funds,
an increase of 59% year-on-year. Funds invested
in open-end mutual funds increased by 51% to
RUB 150 billion; funds invested in exchange-
traded funds increased 6.3x to RUB 10 billion.
The number of customers who invested in VTB
mutual funds increased by 45% to 92.6 thousand.
The largest fund in Russia
2020 VTB – Treasury Fund
Advanced technologies
VTB Bank’s Brokerage Department:
brokerage services for retail customers and
opportunities to trade in both Russian and
foreign markets
Best Mobile App of a brokerage
company (Investfund Awards)
Brokerage services for individuals
97% of brokerage accounts opened on-line
VTB My Investments:
Robo-advisory
VTB Capital Broker: brokerage services for
institutional investors using state-of-the-art
technologies for remote servicing and margin
lending
Artificial intelligence
Participation in IPOs
Access to international markets
Portfolio analytics
Partnership projects with Yandex.Investments, Magnit, RBC,
Post Bank, joint marketplace with Moscow Exchange
VTB Forex: a Forex dealer for retail clients
Asset Management
Widest range of funds – 57 funds
With its effective business strategy, excellent team of professionals, focus
on the development of digital services, in-depth expertise and optimal
risk management system, VTB Capital Investments is able to occupy a
leading position in the investment services market.
To improve functionality and expand the range
of investment instruments and trading services
available, clients were given the opportunity to
participate in IPOs and secondary public offerings
(SPOs) on Moscow Exchange. Sovcomflot’s IPO
was the first to be made available via a mobile
investment application in Russia. Customers
were also given the opportunity to participate
in over-the-counter IPOs in 2020. During
the reporting period, customers were able to
use artificial intelligence to create portfolios
of securities through a roboadvisor, a new
service called Investment Targets was added, a
functionality was added that connects various
investment consulting services to different sub-
accounts with separate fees, and a support
function was introduced to reflect funds credited
to user accounts through the new Investments
bonus option. In addition to the above-
Widest range of exchange-traded funds– 9 funds with unique
investment strategies
The only Russian exchange-traded fund investing in physical
gold and backed by gold bars
VTB Capital Investments’ assets under management increased by
74% in 2020 to over RUB 3.4 trillion. The retail client segment saw the
most growth, with assets increasing by 88% to RUB 1.8 trillion. Funds
invested by legal entities increased by 60% to RUB 1.6 trillion. VTB Capital
Investments’ client base increased 1.6x to 1.2 million, and its fee and
commission income for 2020 nearly doubled year-on-year to RUB 21.8
billion.
Total trading volume for 2020 exceeded RUB 23 trillion, a threefold
increase from 2019.
VTB Capital Investments remains focused on the development of its
digital investment platform, VTB My Investments. The number of users
of the VTB My Investments mobile application increased fourfold in
2020 to over 1 million; the average number of daily active users (DAUs)
increased fivefold to 260 thousand.
mentioned new features, the option to top up a
brokerage account was made available 24/7 in
2020.
VTB MY INVESTMENTS WON AN
INVESTFUNDS AWARD IN THE
CATEGORY BEST BROKERAGE
COMPANY MOBILE APPLICATION.
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As of today, VTB’s offer includes 57 funds,
including nine exchange-traded funds and
23 open-end funds. VTB Capital Investments
offers the widest range of exchange-traded
funds available in the Russian market.
In 2020, the open-end RFI investment fund VTB RUB Money Market
Fund and the open-end RFI investment fund VTB USD Money Market
Fund were launched for the short-term investment of free funds and
liquidity management in RUB and USD, respectively.
RESEARCH
VTB Capital provides its clients
with high-quality investment analytics
on the economy, sovereign debt
and the corporate sector and is a recognised
source of information on the markets of Russia,
Central and Eastern Europe, the Middle East
and Africa.
My Investments
VTB Capital Investments’ Treasury Fund was
the largest mutual fund in Russia at the end
of 2020. The amount of funds invested in the
Treasury Fund increased by 75% by the end of
the reporting period to RUB 70.8 billion.
VTB Capital Investm ents was the first in Russia to launch open-end
active management funds based on ESG principles: VTB Equity
Fund: Responsible Investments and VTB Bond Fund: Responsible
Investments. When selecting and managing the funds’ assets, factors
related to responsible investment are taken into account along with
traditional fundam ental indicators. The VTB funds were the first in
Russia to include environmental, social and corporate governance
factors in the process of selecting investment targets.
A breakthrough growth
of VTB My Investments app,
client services and assets under
management
VTB Capital analysts cover the activities
of more than 110 companies, publishing
over 3 thousand reviews every year
In 2020, VTB Capital Investments launched
six new strategies in the form of open-end
funds, including unique funds for the Russian
market (two money market funds in RUB
and USD, two ESG funds – bonds and stocks
– and two funds for investing in gold) and
four new exchange-traded funds: VTB Gold
Fund Exchange (VTBG), VTB Eurobonds Euro
Fund (VTBY), VTB MOEX Fund (VTBX) and
VTB Money Market Fund (VTBM). Launched
in 2020, the VTB Money Market Fund is the
first, and currently the only, exchange-traded
money market fund in Russia. The fund is
intended for the short-term investment of free
funds and liquidity management. As of the
end of 2020, the fund had over RUB 2.8 billion
in assets. VTB Gold Fund Exchange is currently
the only Russian fund with assets backed
by actual gold bullion, which is held in VTB
Bank’s vault in Russia. In 4Q 2020, the fund
switched to the physical replication of gold by
purchasing gold funds, and the first delivery of
physical gold to the fund was made.
with analysis of financial information
and major events that have a direct impact
on the activities and results of the companies
and sectors of the economy subject to analysis.
100+
billion
Also in the reporting period, VTB Capital Investments launched
a programme with philanthropy built in based on the open-end
mutual fund VTB Gold Fund. VTB Capital Investments earmarks 20%
of the fund’s income – commissions for the management of the fund –
for the Starost v Radost charitable foundation for seniors. In 2020,
some RUB 4 million was donated to the charity.
RUB turnover per day
VTB Capital analysts work closely
with the Equity and Fixed Income Market
Operations Departments, while also providing
analytical support for strategic decision-
making by VTB Group management.
1.12 х4
VTB My Investments
Growth over
the year
In 2020, marginal costs and commissions were reduced for all open-
end and exchange-traded funds. As a result, VTB’s mutual funds occupy
leading positions in Russian rankings of the lowest overhead costs.
According to the Institutional Investor
2020 Emerging EMEA Research Team
survey, VTB Capital analysts ranked seventh
in the Emerging EMEA region, ahead of other
Russian banks.
users
VTB Capital Investments continues to develop funds for real estate
investment. In 2020, an agreement was signed for the purchase of
industrial buildings with rental income with a total area of 45 thousand
square metres through the VTB Capital Rental Income closed-end
investment fund; an additional issue of investment units was placed
worth RUB 1 billion.
х5
The metallurgy team was the best in its sector,
and other industry teams also won prizes
in their sectors. VTB Capital analysts covering
banking, oil and gas, telecommunications,
power engineering, consumer goods
Growth of active users per day
In 2020, VTB Capital Investment Management retained its status as the
largest asset management company in Russia in terms of funds under
management, with assets of RUB 1.275 trillion under management
and a market share of 16% among the 15 largest asset management
companies1.
and investment strategy won prizes.
300+
thousand
In addition, VTB Capital ranked first
Clients per day
in the Emerging EMEA: Russia category
in a separate survey by the Institutional
Investor Global Fixed Income Research Team.
VTB’s credit analyst was also named the best
in Russia in a rating of analysts.
VTB Bank was named Brokerage Company of the Year in the annual
Financial Market Elite competition run by the National Association of
Stock Market Participants.
1,000+
thousand
Transactions per day
For the fourth year in a row, VTB Capital Investments received the Best
Broker award from Moscow Exchange. The company was named the
winner in the Best Private Investor competition for having the largest
number of clients among the top 100 participants – one in three of
the 100 participants with the best trading results was a VTB client. In
addition, VTB Capital Investments received the Runet 2020 prize for
making a significant contribution to the development of the Russian-
language Internet and the digital economy. The prize was awarded
in the Economy and Business category for the VTB My Investments
mobile application.
10
thousand
Tools in the app
+41%
Revenue CAGR since 2018
1.
According to preliminary data provided by Expert RA.
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VTB Capital’s major investment transactions in 2020
Awards received by VTB Capital in 2020
World’s Best Investment Banks
World’s Best Investment Banks
Highland Gold
GBP 1.1 billion
Amur Zoloto
Gazprom
Detsky Mir
USD 119.5 million
USD 1 billion
USD 282 million and
USD 157 million
Best lnvestment Bank
for New Financial
Technology in СЕЕ
Best lnvestment Bank
#1 lnvestment Banking
in the UK
Best lnvestment Bank
in Emerging Markets
Acquisition of Highland
Gold by Fortiana
Reverse Takeover of Amur Zoloto
by Kopy Goldfields
Eurobond
in Russia
Accelerated Bookbuilt Offering
2020 Sole Financial Advisor
2020 Financial Advisor
2020 Lead Manager and Bookrunner
2020 Joint Global Coordinator
and Bookrunner
2018 ‒ 2020
2018, 2020
2010 – 2020
2020
emeafinance
ACHIEVEMENT
AWARDS 2019
World's Best FX Providers
Ozon
Yandex
ALROSA
Aeroflot
USD 1.139 billion
USD 1.25 billion
RUB 25 billion
USD 1 billion
Best FX Provider
in Russia
Best Securitisation
Best Broker
in Russia
Best
Transaction Bank
in СЕЕ
House in СЕЕ and ЕМЕА
Initial Public Offering
Convertible Bond Offering
Local bond
Capital Raise
2020 Joint Bookrunner
2020 Joint Bookrunner
2020 Joint Lead Manager
2020 Sole Global Coordinator
and Sole Bookrunner
2011 ‒ 2015, 2017 ‒ 2020
2009, 2010, 2013 – 2020
2018 – 2020
2020
STLC
Moscow region
RUB 30 billion
Russian Railways
RUB 25 billion
Russian Railways
RUB 100 billion
USD 500 million
Best Bank for Belt
Best Trade
Finance Provider
in Russia
Russia М&А Financial
Adviser of the Year
#1 М&А Advisor
in Russia
and Road Initiative ‒ related
Financing in the Region
Eurobond issue
Local bond
First out of EEMEA with a
Perpetual Floating Rate
Green Bond
Benchmark Social Eurobond
(CEE and Central & West Asia)
2020 Joint Bookrunner
2020 Joint Lead Manager
2020 Joint Lead Manager
and Bookrunner
2020 Joint Lead Manager
2020
2020
2020
2020
Russian Railways
RUB 10.7 billion
Sibur
Sovcomflot USD 500
Republic of Uzbekistan
USD 555 million and
UZS 2 trillion
million
USD 500 million
Best Federal
#1 DCM Bookrunner
in Russia and CIS
#1 Fixed lncome
Research Team
in Russia
#1 ЕСМ Bookrunner
in Eastern Europe
lnfrastructure Project:
Initial Public Offering
Sale of 100% minus 1 share
of Stock Company VRK-2
Eurobond
Dual-tranche Eurobond
High-speed highway
М-11 ''Neva''
2020 Financial Advisor
2020 Lead Manager and Bookrunner
2020 Joint Global Coordinator
and Bookrunner
2020 Joint Lead Manager
and Bookrunner
2020
2020
2020
2020
Annual Report ‘20
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CIB Non-banking financial business
FACTORING
VTB Factoring, the leader in the Russian factoring market, provides
a full range of factoring services for working with receivables and
payables, as well as managing stocks and warehousing of finished
goods. The VTB Factoring group of companies includes ABF Finance,
ABL Trade and joint venture partnerships for building VTB Group’s
business. The company operates across Russia through its network of
affiliates located in 15 of the country’s largest cities and also through
branches of VTB Bank.
NO. 1
No. 1
VTB Leasing’s portfolio1
amounted:
The volume of new leasing
contracts amounted:
The fastest-growing segments:
in terms of the volume
of financing receivables1
In 2020, the company provided RUB 1 trillion in financing. VTB
Factoring’s portfolio exceeded RUB 335 billion, with a market share
of 30%. The company is a member of FCI, the largest international
factoring association, as well as the Association of Factoring
Companies of Russia.
602 120 27
602 120 ×27
RUB billion
RUB billion
medical equipment
NO. 1
No. 1
The main focal areas of VTB Factoring’s strategy are working
with large nationwide companies and their suppliers, continuing
digitalisation of customers’ acquisition and services for factoring
business scaling to companies in the Medium and Small Business
segment and development of new areas for financing working
capital.
in terms of factoring
portfolio size2
Along with providing corporate clients with banking and insurance
services, VTB Group also offers clients leasing and factoring services.
Synergies and cross-selling of banking and non-banking products
remain one of the Group’s main development priorities.
leasing, the company collaborates with more
than 28 thousand small and medium-sized
businesses and individual entrepreneurs. In
2020, VTB Leasing delivered 29.4 thousand
vehicles to customers in 60 regions of the
country.
LEASING
VTB Leasing is one of Russia’s leading leasing companies and is
consistently ranked among the three largest market players. The
company has offices in 61 Russian cities and also in Belarus, Ireland
and Cyprus.
As of the end of the year1, VTB Leasing’s
portfolio amounted to RUB 602 billion,
while its volume of new leasing contracts
amounted to RUB 120 billion. The
The main sectors of its leasing portfolio are rail transport, specialised
machinery and auto leasing. As of the end of 2020, air transport
and railway equipment (40% each) as well as cars and commercial
automobiles (11%) accounted for the main part of VTB Leasing’s
portfolio. The fastest-growing segments in the reporting period were
medical equipment (27x) and telecommunications equipment, office
equipment and computers (2x); marine vessels were also added
to the portfolio. The segments of specialised machinery (up 16%),
automobiles (up 14%), railway equipment and air transport (up 12%
each) and freight transport (up 6%) showed increases.
company’s largest contracts included a
deal for 1,162 Lada Largus cars for Russian
Post, a lease agreement with the Rosseti
Centre Voronezhenergo for an integrated
automated electricity metering system, and
an agreement for the supply of medical and
IT equipment for the construction of the
Institute of Nuclear Medicine in Khimki.
VTB Leasing’s clients include both state and private companies that
are standard bearers in their industries: Aeroflot, SUEK, Novotrans,
Russian Post, Rostelecom and many others. In the area of auto
1.
1.
Current portfolio: volume of leasing payments receivable (before provisions).
According to Expert RA.
According to Association of Factoring Companies.
2.
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VTB expanded its active customer base of Medium and Small
Businesses by 25%, increasing both its loan portfolio
and the volume of funding from these customers thanks
to the launch of new products and services, as well as
the introduction of cutting-edge digital solutions.
For medium and small business customers, a new online bank
was launched on an omnichannel platform with a unique design,
a universal marketplace, a navigation system and an intelligent
assistant.
WE
connect
ENTREPRENEURS
WITH
B2B SERVICES
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MEDIUM AND SMALL BUSINESS
MEDIUM AND SMALL BUSINESS
Customer experience quality management
as of 31 December 2020; the loan portfolio
at the end of the year was worth RUB 167.5
billion (nearly a twofold increase over the
year). Under loan agreements included in
Programme 1764, about RUB 192 billion in
loans was issued at preferential rates in 2020
(more than double the previous year).
In 2020, VTB carried out its first-ever assessment of MSB customer
loyalty and satisfaction, which enabled the Bank to determine its
competitive position in the market in terms of the quality of the
customer experience. According to the survey, the degree of loyalty
among customers who indicated that VTB was their main bank was
58 points, which is an average score for the Russian market.
2020 segment overview
Client base in Russia:
Loan portfolio:
Customer funding:
25%
Close cooperation with the SME Corporation
continued in terms of working with existing
and potential SME customers. For example,
VTB relaunched its SME Corporation
programme, which allows SMEs to obtain
loans at a preferential rate not exceeding
8.5% per annum. In 2020, this programme
included 106 loan agreements worth a total
of RUB 9.8 billion, and the volume of loans
issued exceeded RUB 6 billion. In total, VTB
had issued 171 loan agreements through the
programme as of 31 December 2020 for a
total of RUB 19.8 billion; the loan portfolio is
worth RUB 11.7 billion.
During the survey, about a thousand of the Bank’s customers
assessed the quality of all service channels and the convenience
of interaction in the context of key product processes (payment
processing, lending, acquiring, payroll projects, etc.). In response to
the survey, the Bank developed an action plan to improve the quality
of the customer experience for its Medium and Small Business
customers.
636
1.6 1.8
636
1.6 1.8
thousand active clients
RUB trillion
(before provisions)
RUB trillion
In 2020, the Bank also began introducing a system of key
performance indicators concerning the quality of the streams
operated by its Medium and Small Business global business line.
The Medium and Sm all Business (MSB) global business line
specialises in serving legal entities and individual entrepreneurs with
annual revenues of up to RUB 25 billion per group of companies.
In 2020, VTB increased its MSB client base by a
quarter, which speaks to the high demand for
the Bank’s products and services. In line with
our strategic goals, we continued in 2020 to
improve the quality of both our service and the
customer experience, while also accelerating
the implementation of new digital solutions.
MSB lending and documentary business
Moreover, the following client subsegments can be distinguished
based on client needs for banking products and service models:
upper, standard and m ass. The m ain (but not the only) criterion
for this segmentation is the volume of annual revenue: the upper
segment includes clients with revenue from RUB 1 billion to RUB 25
billion; the standard segment is for clients with revenue from RUB 120
million to RUB 1 billion; the mass segment is for clients with annual
revenue of less than RUB 120 million.
The main trend in 2020 in terms of lending remained the provision
of concessional loans through state programmes, as well as
digitalisation of the process of providing products with credit risk.
VTB Bank continued to finance housing
construction through escrow accounts
in line with Federal Law No. 214-FZ dated
30 December 2004. As one of the first banks
to start operations in this sphere in 2019
(pursuant to changes in the law), VTB has
been able to take a leading position in the
market for financing housing construction.
In the MSB segment in 2020, the Bank
quadrupled the amount of financing it
provided for developers (to RUB 38 billion),
while the total amount of funds deposited
in escrow accounts increased sevenfold (to
RUB 71 billion).
STATEꢀRUN BUSINESS SUPPORT PROGRAMMES
VTB is an active participant in all state support programmes for
business, offering preferential financing terms through these
programmes. Efforts are being undertaken to simplify access for
businesses in the MSB sector to preferential lending by liberalising a
number of requirements for borrowers and expanding the possibility
of restructuring existing loans, which will give a boost to businesses
in the MSB sector as well as individual entrepreneurs.
Small and medium-sized enterprises are playing an increasingly
important role in the economy of the Russian Federation; therefore,
work with clients in the MSB segment is an important strategic
direction for VTB Group.
SHARE OF VTB GROUP TOTAL, %
Assets1
9
The MSB segment is one of the most competitive sectors in the
banking market, while the small-business market is characterised by
high volatility: with a relatively steady number of customers, there are
new companies in the market every year, and a significant portion of
customers change banks, which further intensifies competition among
banks.
The largest loan portfolio is concessional programme 1528, offered
by Russia’s Ministry of Agriculture, the volume of which exceeded
RUB 190 billion as of 31 December 2020, including RUB 167.7 billion in
loans to companies in the MSB segment (an increase of 152% for the
year). As of 31 December 2020, the programme had about 2 thousand
loan agreements worth a total of RUB 283 billion, including about
1.9 thousand agreements for RUB 228 billion for MSB customers.
In 2020, more than RUB 100 billion in loans were issued to MSB
customers, and more than 1.1 thousand new loan agreements were
concluded in the segment. Loans are provided to agribusiness
companies at an annual rate of no more than 5% with a drawdown
period of up to 15 years.
In 2020, VTB Bank, in response to
Loans and advances
to customers (net)
12
Government Decree No. 629 dated 30 April
2020, provided loans at preferential rates to
legal entities whose controlling entitles were
included on the list of strategically important
companies in the construction sector. As of
31 December 2020, 19 agreements were in
force under this programme with companies
in the MSB segment for a total of RUB 24.2
billion; the loan portfolio is worth RUB 12.3
billion.
Customer deposits
and accounts
14
Lending to small and medium-sized businesses largely depends on
general trends: in difficult economic conditions, companies reduce
their borrowing, but they pick up the pace during periods of economic
growth. Despite the difficult economic situation and the impact of
restrictions, the Group managed in 2020 not only to maintain, but also
to improve, its key performance indicators. The extensive work carried
out to provide lending support for clients will have a positive impact on
VTB’s results in the MSB segment in the long term. We remain focused
on improving access to financing for Russian businesses.
Net interest income
15
Net fee and
23
commission income
Provision charge2
13
In second place are concessional financing programmes offered by
Russia’s Ministry of Economic Development (Programmes 674 and
1706, transactions under which were concluded in 2017–2018, and
Programme 1764, covering the period from 2019 to 2024). Within
the framework of these programmes, more than 4.4 thousand loan
agreements were in place for a total amount of about RUB 286 billion
Net operating income
(before provisions)
18
Staff costs and
administrative
expenses
16
1.
2.
Excluding intersegment eliminations.
Provision charge for credit losses on debt financial assets, credit-related commitments and
other debt financial assets and (provision charge) / reversal of provision for legal claims and
other commitments.
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In addition, as part of the increased digitalisation of the lending process
for clients in the MSB segment in 2020:
MSB transaction business
VTB Bank regularly offers preferential terms of service to businesses. In
2020, more than 30 thousand clients took part in the Let’s start with the
best! campaign, whereby companies and individual entrepreneurs who
opened their first settlement account with the Bank were able to do so
free of charge, and they also received three months of commission-free
services as part of the Most Important of All and the All-Inclusive
packages. Clients with a For Starters package were offered two new
stimulus measures in 2020 providing attractive conditions to continue
their service with a higher-level package: a discount on the Most
Important of All package and a promotion on the Test Drive package.
Also, a new referral channel called Partner Recommendations was
launched especially for MSB clients, which allows clients to receive
discounts for recruiting business partners to sign up for banking
services; the discounts are available to both existing and new Bank
customers.
Building a digital business
In 2020, a targeted customer path was built
in terms of onboarding – the reservation and
opening of a first and subsequent accounts
for new customers, which, thanks to the
unification of the Bank’s IT landscape, was
made available to all customers. As part of
onboarding, the Bank made it possible for
customers to reserve a current account on
the Bank’s website by providing only a small
amount of information; in addition, it is now
possible for individual entrepreneurs to open a
current account in person in only 20 minutes.
a new pilot online lending product was launched called PACL1 in one
click online; this product involves a pre-approved loan that enables
a business to receive up to RUB 4 million for any business purposes
without collateral and without visiting a Bank office;
One of the key areas of the Bank’s
development is the creation of a state-of-
the-art digital ecosystem for clients: digital
products and quality service across all
channels, and the development of a leading
digital business for MSB clients in Russia.
In 2020, over 67.7 thousand settlement
accounts were opened through remote
channels, which was 1.4x the number
opened in 2019. This is more than 22% of all
accounts opened during the year.
a pilot product called express credit online was launched, which
makes it possible to get a loan for up to RUB 10 million without
collateral for any business purposes without visiting a Bank office;
the decision-making process takes five minutes, and the funds are
credited to the borrower’s current account within 24 hours.
DOCUMENTARY BUSINESS
The main objectives of the Bank’s documentary business in the
MSB global business line in 2020 were to maintain and expand the
documentary portfolio amid decreased demand stemming from
restrictive measures introduced during the COVID-19 pandemic, as well
as to maximise the use of digital technologies and products in order to
bolster the Bank’s leading market positions (building a leading digital
bank for MSB clients).
The unified line of service packages for
payment and cash management services
for clients of the MSB global business line in
terms of price positioning and optimal content
remains one of the best among similar offers
from other banks, attracting the attention of
almost 244 thousand new clients in 4Q 2020.
Altogether, more than 413 thousand clients
chose VTB Bank’s package services.
A pilot product called VTB Kassa was launched in 4Q 2020: this
is a state-of-the-art mobile solution for business that combines
the functionality of a cash register (including online data transmission
to the Federal Tax Service) and a terminal for accepting bank cards,
while also enabling customer payments through the Faster Payments
System. The device, which has been registered in accordance
with Federal Law No. 54-FZ dated 22 May 2003, can be provided
to customers, at no additional cost, during their first visit to the Bank.
The cost of related services depends on the selected tariff plan.
The development of the digital ecosystem is
especially important in view of the unfavourable
economic situation that developed in 2020 due
to the spread of the coronavirus.
The Bank continues to develop its remote
sales channels, including by acquiring MSB
clients through partners. The number of clients
that were acquired through partners in 2020
increased by 67%; more than 2.6 thousand
agreements with partners were concluded.
The fulfilment of these goals made it possible to greatly increase the
number of operations for which customers do not have to visit a Bank
office, while also reducing the time required for internal document
flow involved in the lending process for documentary transactions.
Several new guarantee products were introduced that can be issued
remotely based on an automated review and financial analysis of the
application, which greatly reduces labour costs on the part of customers
when submitting an application and the time needed for the Bank
to respond. The range of channels enabling customers to obtain
documentary products was expanded, including online banking.
The For Starters package remained the
most popular among new Bank clients: to
date, more than 250 thousand clients have
signed up for the package. VTB developed
the package in order to support small and
medium-sized businesses. The package
enables clients to open and maintain a current
account in roubles for up to 12 months free of
charge, and it also provides remote banking
services, an unlimited number of intrabank
transfers and up to five external payments.
In 2020, in order to develop its special accounts, VTB implemented a
service that allows the exchange of electronic documents between the
customer and the Bank via the remote banking system as part of the
service for purchasing goods, works or services through e-commerce.
In 2020, the Bank continued to develop its on-
site service, which allows customers – legal
entities, individual entrepreneurs or individuals
engaged in private practice – to open a current
account without visiting a Bank office. One of
the service’s main focal points for development
is to increase its efficiency and attractiveness for
customers. At present, the on-site acceptance
and registration of electronic documents that
a customer has received from the Federal Tax
Service is possible; this enables the Bank to
make the service more competitive.
The Bank carried out serious work to make the use of business cards as
convenient and affordable as possible:
Work continued on the sale of classic products in an updated format:
technologies were created for the provision of paperless tax guarantees,
a portfolio of uncovered letters of credit with the possibility of early
payment to the recipient was in development, and cooperation was
developed with the biggest guarantors vis-à-vis the Federal Customs
Service for customers specialising in customs transit.
A new card product for MSB clients was created: a virtual universal card
with the possibility of issuing a plastic companion card with the same
details;
Not only have VTB’s clients shown appreciation
for the benefits offered by the Bank’s new
line of packages, but so have independent
experts. According to a study conducted by
MarksWebb, VTB continued to lead in terms
of service advantages for micro and small
enterprises in the retail and service industries
at the end of 2020.
The holders of VTB universal cards now have access to a service for
setting spending limits: the service is activated free of charge at the
request of the customer at a Bank office or through the remote
banking system (the technical requirements can be confirmed by
the Bank’s call centre). VTB customers can demarcate expenses on
a card account and set limits for any of the cards linked to it. The
service allows customers to limit the amount of cash withdrawals, set
restrictions on non-cash transactions online or in retail and service
enterprises; it is possible to turn the card into an instrument only for
depositing money into a current account (self-encashment), setting a
zero limit for all cash transfer and withdrawal operations.
Taken together, these measures contributed to a 5% increase in the MSB
segment documentary portfolio in 2020 despite the difficult market
environment, volatile demand and the numerous challenges caused by
the pandemic.
In the reporting period, the quality of the on-
site service improved every quarter. Customers
submitted a mistake-free document package
at 98.8% of on-site meetings held in 2020.
1.
PACL: pre-approved cash loan.
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The On-Site Service mobile application was introduced in 4Q 2020,
making it possible for the Bank to work with requests from potential
customers. Measures were taken to expand the service’s geography
to a number of cities in the Moscow region (Korolyov, Mytishchi,
Ivanteyevka, Sergiev Posad, Pushkino, Krasnogorsk, Odintsovo,
Podolsk) and the city of Voronezh. In addition, permission to accept a
package of documents for the opening of a current account during
an on-site visit was granted to customer acquisition managers in all
regions where such managers are in place (more than 70 cities) in
addition to on-site specialists.
NONꢀBANKING SERVICES ECOSYSTEM
Cifra
VTB Business connect
Digital non-banking services aimed at helping entrepreneurs were
developed in 2020: a Digital Accounting service (the Cifra mobile
application), which was launched during the pandemic, occupies
a special place among them. Digital Accounting helps individual
entrepreneurs to fully automate their tax accounting without the
involvement of a full-time accountant. Since its launch in March 2020,
the Cifra mobile application has become one of VTB’s most popular
remote tools for MSB clients. The application has already been
downloaded more than 72 thousand times.
VTB’s e-commerce service, the VTB Business
Connect B2B platform, has been further
developed. In 2020, a digital distribution
platform for non-food products for MSB
customers was added to VTB Business
Connect and gradually expanded to
Business solutions
Connect and manage services in
one place
Special conditions for VTB Bank
clients
other regions; a new design concept for
the ZaPokupki purchasing platform was
developed and implemented, which covers
more than 650 stores in six cities. The
product mix was established, contracts were
concluded with the largest manufacturers
to provide the products, and the complex
process of accounting for the movement of
goods and funds when buying and selling
through the company’s balance sheet was
automated. A new supplier search function
was also developed for the VTB Business
Connect platform. The search function
operates throughout Russia and enables
users to quickly and efficiently search for
new partners from different regions of the
country, providing more than 100 competitive
procedures per day.
https://marketplace.vtb.ru
In 2020, a new use case was developed and launched for the main
page of the MSB global business line on the corporate website with
a new menu and new information sections – State Programmes
and Self-employed; additional pages were created to attract
free-of-charge search-engine traffic to the site, and the site’s ranking
in search engines was improved. In addition, dynamic markup of
Google Analytics events was introduced to analyse user behaviour on
site pages, and an audit of user behaviour on some pages was carried
out; requirements were developed based on the results and then
optimised.
In 2020, services for nationwide partners
in key areas (accounting and reporting,
business management and security, legal
support, etc.) were added to the site for
non-financial services; the design was
updated, multiservices were launched, and
a page was created for co-marketing offers
of payment and cash management services
with partners. A number of services operate
directly on the platform prior to registration
and authorisation (express services), offering
maximum discounts on services for VTB
customers. During the year since the launch
of VTB’s platform for non-banking services,
https://marketplace.vtb.ru, over 30 thousand
entrepreneurs have visited it. In 2020, the
number of connected services increased by
70%.
Click the link to find out more:
App Store
Google play
VTB Business QR
Following the success of the pilot project, a new mobile application
called VTB Business QR was launched, which is already operating
in more than 300 Russian communities and allows entrepreneurs
to accept payments from individuals using a QR code through
the Faster Payments System using only a smartphone. The main
advantages of the service are its low commissions and the fact that
funds are credited to the target account within 15 seconds. More than
3 thousand VTB clients in the MSB segment accept payments from
individuals using a QR code via the Faster Payments System.
VTB upgraded its Closer to Business information and training
portal, which was created specifically to support entrepreneurs
and business leaders. The portal now enables users to complete
free online training taught by market professionals, to read expert
articles on the principles of business process formation and to get
free access to an electronic library. The number of entrepreneurs who
underwent training in 2020 through VTB’s special Closer to Business
portal increased twentyfold. More than 50 thousand people took part
in courses and webinars through the VTB information and training
platform. The average number of monthly website visitors in 2H 2020
increased tenfold to 35 thousand people.
In addition, the Bank makes extensive use
of the VTB Business Connect platform for
its own needs in terms of making low-cost
purchases, which has made this intrabank
process more manageable and more
transparent. Purchases worth RUB 680
million were carried out on the platform;
due to competition on the platform, the
Bank’s current savings on low-cost purchases
amounted to RUB 60.2 million. Also in 2020, 11
pilot projects were carried out with customers
that use the service to place orders, which
made it possible to gather feedback on the
platform and adjust development priorities.
The Digital Accounting and VTB Business QR services help small
businesses to move into legal business activities, to quickly launch a
new business and to start accepting cashless payments through a
QR code, thus making them more mobile in solving urgent problems
related to developing their business, which is especially important
during the pandemic.
The business registration service at www.start.vtb.ru was updated
in 2020. MSB clients now have access to online business registration
free of charge without having to pay state fees or having to visit
the Federal Tax Service. With the help of the service, entrepreneurs
with limited-liability companies and individual entrepreneurs will
be able to generate the necessary package of documents, obtain a
qualified electronic signature on their smartphone, sign prepared
documents in one click and send them to the Federal Tax Service. If
customers need assistance, they will be able to register a business by
visiting a VTB office that serves legal entities. The Bank’s employees,
if necessary, will help the client fill in all the necessary documents for
registration and carry out in-person identification in order to issue a
qualified electronic signature and sign the documents.
www.vtbconnect.ru
Click the link to find out more:
App Store
Google play
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INTERNET BANKING AND MOBILE BANKING FOR BUSINESS
Over six months in 2020, a new Internet bank was created from
scratch for MSB clients on an omnichannel platform with a unique
design, a basis for product integration (some are already available
to existing customers), a universal marketplace, a navigation system
and an intelligent assistant, including customer communications.
VTB subsidiary banks in the CIS countries and
VTB Bank (Georgia) remained in third place
in terms of the volume of documentary
transactions in the local market. The bank
transferred more than 90% of all retail
operations to digital channels and began
issuing loans to individuals remotely through
a video bank.
Thanks to the application update and
intense work carried out in the second half of
2020 as part of the mobile bank promotion
strategy, as of January 2021 the number of
monthly active users had increased by
Georgia
The traditional lending and deposit model with high capital
consumption and sensitivity to economic cycles does not provide
the necessary competitive advantages in the current environment;
therefore, VTB’s subsidiary banks in the CIS countries and Georgia
have set out to achieve full self-funding in the local market, to
develop their transaction business and to move clients to digital
service channels.
Until they are migrated to the new Internet bank, most MSB clients
will work in the VTB Business Online system. For the convenience
of clients working with special accounts in the VTB Business
Online remote banking system, an enhancement was introduced
that makes it possible to work with accounts under Federal Law
No. 44-FZ dated 5 April 2013 – the publication of special accounts
was implemented (transfer and display of an account in the VTB
Business Online remote banking system) with customised names, as
well as a notification of blocking service for special accounts.
In 2020, VTB Bank (Kazakhstan) carried out
work to promote its remote service channels
and process automation; it also migrated
100% of MSB clients to the new VTB Business
Internet bank. A service enabling the remote
opening of current accounts was launched
on the bank’s website. In addition, the
process of applying for financing within the
framework of the small business lending
process was automated.
>2.5x
2.5
In 2020, VTB Bank (Azerbaijan) received a limit from the Russian
Export Center to support Russian exports to the Republic of
Azerbaijan. A digital bank (chat bank) was also launched based on
the Facebook and WhatsApp messengers; the service is available to
all customers. The digital bank provides advice on various banking
products (and it can also report balances on cards, loans, etc.), and it
also sells products (business cards and loan applications).
and approached
In 2020, large-scale regulatory improvements were successfully
implemented within a short time frame on establishing and
sending budget payments in the VTB Business Online, iBank
and Telebank remote banking systems. This made it possible for
customers, beginning 1 January 2021, to make payments to new
treasury accounts while maintaining the functionality of sending
funds according to the old details.
100
100 thousand.
In 2020, VTB Bank (Armenia) worked intensely on the development
of its transactions business. New channels for money transfer systems
– payments through payment terminals – were introduced. For the
first time in the Republic of Armenia, projects were implemented for
signing loan documents with an electronic digital signature and for
online POS financing.
In addition, in 2020 VTB launched a new mobile bank for
entrepreneurs, VTB Business Lite, which MarksWebb included in its
top 10 rating. In 4Q 2020, a major application update introducing
new functions was published in the App Store and the Google Play
Market. They included invoicing as well as simplified payments to
legal entities and individuals or between a customer’s own accounts.
In December 2020, the VTB Business Lite mobile application also
appeared in the official AppGallery application store, which is
available for owners of Huawei and Honor smartphones.
In the Republic of Belarus, VTB’s subsidiary bank developed and
implemented more than 30 new services for retail remote banking
services, which made it possible to more than double the mobile
bank’s number of active users. In addition, remote banking services
for MSB clients were updated; online deposits, personal accounts for
customers for factoring, and a payment service through the mobile
application were all added.
The number of active users of the mobile bank for business more
than doubled in 2020. By the end of 2019, the mobile bank for
business had about 40 thousand active monthly users. Thanks to the
application update and intense work carried out in the second half
of 2020 as part of the mobile bank promotion strategy, as of January
2021 the number of monthly active users had increased by more
than 2.5x and was approaching 100 thousand.
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87
VTB played an active role in a state mortgage support
programme launched in April 2020: during the year, the Bank
issued over 63 thousand preferential mortgage loans worth
a total of RUB 198 billion. The Bank’s mortgage loan portfolio
grew by 35% in 2020 and amounted to RUB 958 billion –
an all-time high for VTB Group.
WE
connect
HOMEBUYERS
WITH
REAL ESTATE
Annual Report ‘20
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Financial Statements
Annexes
RETAIL BUSINESS
RETAIL BUSINESS
Retail lending
VTB expanded the terms for mortgage
lending with the use of family allowances. In
addition to using family allowances for down
payments and the early repayment of loans,
the Bank made it possible for borrowers to
use family allowances to obtain a loan without
a down payment if it covered at least 15% of
the cost of the property. In total, more than
10 thousand loans were issued using family
allowances in 2020; the total amount of family
allowances came to RUB 4.9 billion.
The Retail Business global business
line specialises in banking services for
individuals, providing a wide range of
financial products and services that fully
cover the needs of clients.
MORTGAGE LENDING
2020 segment overview
The Russian mortgage market grew in 2020, with Russian banks
issuing some RUB 4.5 trillion in mortgages. VTB Bank issued a record
RUB 958 billion in mortgage loans, which was a 35% year-on-year
increase. Thus, the Bank helped 354 thousand Russian families acquire
housing. The Group’s housing loan portfolio grew by 24.3% over the year
to over RUB 2 trillion. At the end of the reporting period, VTB held 23.0%
of the housing loan market in Russia.
A new model for the production of banking products
and accelerated digitalisation
More than 200 cross-functional teams to create the best products
and services
A brand-new VTB Online – more than 10 million active users
(up 25% year-on-year), No. 3 in the App Store (finance)
The main drivers of growth in mortgage sales were the digitalisation of
business; a decrease in rates, which helped reduce personal debt; and a
preferential lending programme with state support.
SHARE OF VTB GROUP TOTAL, %
MORTGAGE LOANS, RUB BILLION
59% of deposits, 56% of savings accounts and 25% of consumer
loans issued through VTB Online
101%
compared
with 2016
24%
compared
with 2019
Assets1
24
VTB was the first bank in the country to launch the Mortgage with State
Support 2020 lending programme. VTB’s customers were issued over 63
thousand loans in the amount of around RUB 200 billion through the
preferential lending programme.
The first fully digital mortgage and car loans in Russia in 2020
(a total of 1.5 thousand transactions in 2020)
Loans and advances
to customers (net)
29
Digital credit and debit cards.
31.12.2020
2,007
Customer deposits
and accounts
40
The decrease in rates resulted in higher demand on the part of
borrowers for mortgage refinancing. In 2020, more than 114 thousand
clients were able to reduce their rates at VTB and their mortgage
payments by RUB 255 billion. The share of such transactions reached
27% of sales, up from 13% in 2019.
31.12.2019
31.12.2018
01.01.2018
31.12.2017
31.12.2016
1,614
Transition to a customer-centric business model
Service models and products customised for customer segments
Development of segments Pensioners, Youth and the Mass market
Net interest
income
44
1,442
Net fee and
48
1,095
commission income
POST-IFRS 9
PRE-IFRS 9
Best client experience, allowing VTB to become the bank of first
Amid the pandemic, VTB accelerated the digitalisation of its mortgage
business. VTB’s personal account service is being developed1: to enable
borrowers to apply and receive approval for a mortgage loan remotely
throughout the Russian Federation. The share of remote applications
increased from 5% in 2019 to 20% in 2020. VTB, together with the
Square Meter real estate ecosystem, offered customers an electronic
registration service that allows them to complete a transaction without
visiting a Multifunctional Centre for the Provision of State Services or
a branch of Rosreestr. All the documentation is drawn up remotely,
signed with an enhanced qualified electronic signature and transmitted
to Rosreestr. Bank customers and partners can also settle transactions
online using a secure payment service that does not require the
signing of a hard-copy agreement or a visit to the Bank. In addition,
VTB customers can now purchase an apartment remotely without
leaving their home. On 15 April 2020, the first fully online purchase
of an apartment with a mortgage loan in Russia was completed in
cooperation with PIK Group. The deal received widespread television
and media coverage. The online purchase format is being expanded:
now all customers purchasing apartments in new buildings from VTB
partners can buy an apartment with a mortgage without visiting a
Bank office. In 2020, more than 1.5 thousand loans were issued online.
Provision charge2
1,095
33
choice
988
Net operating income
(before provisions)
46
Extensive customer support during the pandemic
Staff costs and
administrative
expenses
About 400 thousand VTB clients took advantage of repayment
holidays to restructure debts in the amount of RUB 300 billion
under state and Bank-run programmes
41
VTB continued to lend to military personnel
participating in the accumulative mortgage
system, issuing almost 1 thousand loans for
RUB 1.9 billion. A refinancing programme for
military personnel was piloted, and its full-scale
launch was completed in February 2021.
Source: VTB Group’s IFRS consolidated financial
statements for 2020.
VTB was the first bank in the country to launch the State-
Supported Mortgage 2020 lending programme. VTB’s customers
were issued over 63 thousand loans in the amount of more than
198 RUB billion through the preferential lending programme
As of the end of the year, VTB Bank was the
leader in the mortgage securitisation market
in Russia with a market share of 51%2. In 2020,
a record amount of mortgage bonds were
issued in the Russian securities market (issued
by the DOM.RF Mortgage Agent), secured by
VTB Bank’s portfolio of mortgage loans, in the
amount of RUB 192 billion. This was the sixth
joint issue by VTB and DOM.RF, worth a total of
over RUB 579 billion.
Leadership and sustainable growth
14.3 million active retail customers (up 7% year-on-year)
RUB 3.8 trillion: loan portfolio before provisions (up 13%
year-on-year)
RUB 5.2 trillion: customer deposits and accounts (up 5%
year-on-year)
Particular attention was paid to families with children. VTB Bank not
only expanded the options available through the programme of state
subsidies for mortgages for families with children (adding the category
of disabled children and expanding the designated purpose) but also
launched its own support programme for families who had a second or
subsequent child in 2020. Nearly 2 thousand of these loans were issued
in 2020 for a total of RUB 5 billion.
RUB 1.8 trillion: retail assets under management (up 88%
year-on-year)
Mortgages were able to become a growth
driver for VTB’s Retail Business thanks to
excellent lending conditions, the ability to
choose the best programme for a specific
customer and advanced service.
RUB 70 billion: net profit of the Retail Business global business line
(up 8% year-on-year)
1.
Excluding intersegment settlements.
Provision charge for credit losses on debt financial assets,
credit-related commitments and other debt financial assets.
2.
1.
https://ipoteka-online.vtb.ru.
Review of the mortgage bonds market in 2020, DOM.RF.
2.
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CONSUMER LOANS
CAR LOANS
In 2020, the Bank took part in government subsidy programmes for
the purchase of new cars by Bank customers. The volume of car loans
issued through these programmes amounted to RUB 18.6 billion,
which was more than double the previous year’s result.
The product line of term deposits and the
functionality of savings accounts underwent
significant updates:
In 2020, a number of restrictions related to quarantine and self-isolation
were in force, which held back growth in the consumer lending market.
Once quarantine measures were relaxed, sales of consumer loans
resumed. The volume of loans issued by VTB in 4Q 2020 increased 44%
year-on-year.
Most car dealers suspended operations during
the pandemic, which had a negative impact
on the car loan market. The total volume
of car loans issued by VTB Group for the
year amounted to RUB 80 billion, including
RUB 50.6 billion in the second half of the year,
which was on par with 2019 results. The share
of loans for the purchase of new cars among
VTB’s total car loans amounted to 85% in 2020;
the rest were for used cars or were unsecured
car loans.
the basic functionality of Savings Jar
accumulative accounts was expanded: the
interest rate and income for the current
reporting period were added to the online
application, the restriction on the number
of open accounts was removed, and the
ability to close an account through the
online application was added;
VTB has been developing digital channels and its own channels for
selling car loans (the VTB website, the VTB Online mobile and Internet
application, web surfing by customers, etc.). The share of digital
channels in 2020 doubled from 10.2% in January 2020 to 20.2% by the
end of 2020.
As of 31 December 2020, VTB Group’s consumer loan portfolio
amounted to RUB 1.6 trillion, showing annual growth of RUB 105 billion
(up 7% for the year).
Attractive interest rates enabled the Bank to increase its market share
in terms of the volume of cash loans issued in 2020 by 4 p.p. compared
with the same period of the previous year (in December 2020, VTB’s
market share in terms of the amount of loans issued was 18.3%).
In the course of building a complete digital path for obtaining a car loan,
the following measures were taken:
an automated top-up function for savings
accounts was added with flexible settings
and the ability to set savings goals;
online applications for car loans were introduced on the Bank’s
website and through VTB Online with approval in several minutes
(approval using Zero Visits technology);
CAR LOANS, RUB BILLION
CONSUMER LOANS, RUB BILLION
a completely updated basic line of term
deposits was introduced;
36%
compared
with 2016
-5%
compared
with 2019
an online showcase for choosing cars from partners was launched on
64%
compared
with 2016
7%
compared
with 2019
the Bank’s website with the option of reserving a car;
new promotional deposits were launched:
Secure Foundation, Success Story and New
Year;
the first pilot transactions in Russia for the purchase of cars on credit
using Zero Visits technology were carried out with the subsequent
delivery of the car to the customer;
31.12.2020
123
130
124
31.12.2020
1,568
a special campaign called The Story
Continues was carried out using bonus
rewards to attract new customers to
Success Story deposits.
31.12.2019
31.12.2018
01.01.2018
31.12.2017
31.12.2016
31.12.2019
31.12.2018
01.01.2018
31.12.2017
31.12.2016
1,463
a pilot project was implemented to conduct digital transactions for
car loans through the Bank’s mobile application;
1,281
105
an unsecured car loan programme was launched enabling
customers to purchase any car. The programme is aimed first and
foremost at the purchase of used cars on credit, including on major
car sales websites.
Bank cards and acquiring
POST-IFRS 9
PRE-IFRS 9
1,190
POST-IFRS 9
PRE-IFRS 9
103
In 2020, VTB issued more than 900 thousand
cards per month on average. The volume
of payment transactions for products and
services using the Bank’s cards increased by
7.2% year-on-year to more than RUB 2.1 trillion.
1,153
90
955
The Bank continued to develop programmes with major automakers
and offered its customers special conditions for using a loan to buy cars
made by Lada, Volvo, Subaru, Suzuki, Land Rover, Jaguar and Honda,
as well as a number of other brands.
The main focus in 2020 was the development of remote channels. In
May 2020, loan applications through VTB Online became available for
Android mobile devices and through Internet banking (implemented
in December 2019 for mobile devices using iOS). This greatly simplified
the process for payroll customers (only seven fields, and the application
was filled in from existing data) and made it possible to obtain a loan
without visiting a Bank office (so-called Zero Visits technology). In 2H
2020, the number of offers available for registration through digital
channels without a visit to a Bank office increased. This was achieved
through the introduction of a new retail credit conveyor for the creation
of pre-approved offers.
As of 31 December 2020, VTB Group’s car loan
portfolio amounted to RUB 123 billion; VTB
Group’s market share was 11.5%.
The bulk of cards issued were the Bank’s
flagship product, Multicard, which also
accounted for the bulk of purchases.
Retail deposits and accounts
As of 31 December 2020, the Group’s retail customer portfolio amounted
to RUB 5.7 trillion, an increase of 14% in 2020. The portfolio of rouble-
denominated deposits and savings accounts increased by RUB 128
billion, with the portfolio of rouble-denominated savings accounts
increasing nearly 2.5x. In 2020, 265 thousand new customers opened
savings accounts and made deposits; the client base of savings account
holders and customers making deposits reached 3.4 million.
The share of loans issued using Zero Visits technology increased from
17% as of January 2020 to 31% as of December 2020.
1.
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DEBIT CARDS
The Bank made it possible to open current
accounts through VTB Online in new
currencies: Chinese yuan, Armenian dram,
Kazakh tenges, Norwegian kroner, Azerbaijani
manat and Turkish lire.
CREDIT CARDS
Large Internet acquiring projects were carried
out:
In 2020, the Bank continued to develop the Multicard product line and
One million new VTB credit cards were issued in 2020 thanks to the
following initiatives:
customer offers with respect to debit cards.
Internet acquiring of UnionPay cards for 40
VTB’s Multicard was made completely free of charge for customers, and
the terms of the loyalty programme were greatly simplified. Customers
can subscribe to the loyalty programme at their own initiative through
VTB Online. The process of signing up for the loyalty programme uses
an intuitive procedure, whereby the customer, immediately after
receiving their card, can set up a PIN code for it, choose their loyalty
option and notification package and add the card to Apple Pay or
Google Pay.
a new flagship product in the Bank’s line of credit cards was
launched – the Opportunity credit card;
nationwide clients;
A number of customer support measures
were taken amid the pandemic, including the
renewal of expiring cards.
VTB won a tender for Internet acquiring for
MosOblEirts, the Moscow region’s unified
information and payment centre;
two programmes were launched to help customers in difficult
situations: one enabling customers to defer two payments and the
other offering a grace period through a programme introduced by
Federal Law No. 106-FZ;
Internet acquiring for Ural Airlines, Nordavia
and Belavia representative offices in the
Russian Federation.
A new Investments bonus option – unique
for the Russian market – was launched
for VTB Multicard holders. When using
their card to pay for purchases, customers
receive cash back, which is credited to their
brokerage account and can be invested in
securities on the stock market.
bonus programmes were introduced for customers: commission-
free cash withdrawals, rewards for credit card activation and cash
back for categorised purchases, etc.
For the Privilege segment, VTB launched a new Multicard Travel Card
product, which enables customers to receive 3% of their rewards in
miles. Collected miles can be used for rail or air tickets or for items from
the online Multibonus catalogue.
A number of other large projects were also
implemented:
СDEDIT CARDS, RUB BILLION
integrated three-in-one online checkout and
VTB Kassa solutions were introduced for small
and medium-sized businesses;
Sales of Eco-Multicards (made of environmentally friendly
biodegradable material) began on World Environment Day.
+3%
compared
with 2016
+8%
compared
with 2019
In order to monitor expenses through mobile
and Internet banking, the Bank made it
possible for customers to manage card limits
for selected categories.
Sales of digital cards were put into commercial operation through VTB
Online. All the usual capabilities of a physical Multicard are also available
for the digital version of the product.
payment for goods and services by means
of QR codes through the Faster Payments
System was made possible;
31.12.2020
31.12.2019
31.12.2018
01.01.2018
31.12.2017
31.12.2016
132
Special conditions were launched for VTB Multicards for customers of
retirement age: in addition to reward options, clients receiving a pension
at VTB receive 4% interest on their account balance.
VTB joined a social project run by the
deposits into and withdrawals from brokerage
accounts in foreign currencies were made
possible;
144
Primorsky Krai government to issue Primorets
cards. The cards, issued to residents of
Primorsky Krai, have all the functionality of
a social card as well as additional features
(a loyalty programme, interest paid on the
balance for pensioners, and special offers and
discounts at retail chains, pharmacies and
clinics that are programme partners).
131
Special conditions were developed for VTB payroll clients where
employees of payroll companies that are Multicard holders are able to
make rouble-denominated interbank transfers free of charge.
retail acquiring was introduced for Sela,
136
Pilsner, Kozlovice and Calzedonia;
POST-IFRS 9
PRE-IFRS 9
128
measures were implemented to support
The possibility of starting a salary card account at a Bank branch was
introduced, which improves the customer experience. As part of the
new process, an employer can direct new employees to a Bank branch
to receive a card right away. Later, the Bank automatically adds the
customer to the company’s payroll account.
SMEs during the pandemic.
128
In 4Q 2020, VTB Multicards with the Citicard
transport application were piloted in the
Nizhny Novgorod region. The new card
combines the advantages of a debit card and a
travel ticket; the transport application operates
with the Citicard Multicard throughout the
region on six types of public transport, and
discount passes are also available. The project
was fully launched in February 2021.
ACQUIRING PROJECTS
In 2020, a number of large acquiring projects were implemented in
Moscow’s public transport system:
Individual salary customers can now apply through VTB Online for salary
transfers.
THE TURNOVER OF THE ACQUIRING
NETWORK, RUB TRILLION
VTB won a tender for acquiring turnstiles and validators on Moscow
0.7
0.6
0.4
1.9
buses;
2.6
31.12.2020
31.12.2019
31.12.2018
31.12.2017
31.12.2016
promotions were carried out regarding payment with MIR cards with
discounts for travel on the metro, Moscow Central Diameters (MCD)
and for topping up parking accounts through the Moscow Parking
application;
1.8
2.4
1.3
1.7
0.3 1.1
installation of the Bank’s equipment was carried out at MCD 1 and
1.4
MCD 2 facilities;
0.2
0.8
processing of metro fare payment transactions was transferred to
1.0
transport processing.
Internet acquiring
Trade acquiring
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MULTIBONUS LOYALTY PROGRAMME
The Multibonus programme is developing new
services for customers. The one that stands out the
most is the launch of the first gamified project, the
Multicard Treasure Map, based on a pirate theme.
Participants complete a puzzle, earn points and receive
game coins and an opportunity to win valuable gifts
and prizes from partners. The prize fund included
more than 3 million promotional codes and certificates
from partners, including TezTour, Yandex Plus,
Rostelecom Wink, Sunlight, LitRes, Kari, Zamania and
many others.
Investment services for retail customers
introduced in the format of online educational
seminars; 11 online conferences on investment
strategies were organised for VTB’s VIP clients
with the participation of VTB Capital experts
and invited speakers.
Investment services for VTB Group retail customers are offered through the
VTB Capital Investments platform.
Loyalty programme
highlights for 2020:
The VTB Capital Investments business line, which provides services to
individuals, demonstrated vigorous growth in 2020, with assets increasing
by 88% to RUB 1.8 trillion. More than 440 thousand clients signed up for
brokerage services, and more than 695 thousand brokerage accounts were
opened.
6.0 million customers with active bonus accounts;
2.2 million purchases using bonus points;
Taking into account the changes in the
regulatory environment in Russia and foreign
jurisdictions, VTB Family Office Private
Banking1 launched a Tax Check-up service in
2020. The service provides a comprehensive
analysis of the tax implications for the current
ownership structure of assets and for the
structure of the succession thereof, taking into
account the new tax rules. There was also an
increase in the interest on the part of VIP clients
in the private equity sector in 2020, which led
to the development of a unique marketplace
platform for buying and selling business assets
(shares in startups, commercial real estate,
hotels, etc.).
Customers spent 11.6 billion bonus points and their own funds on
goods and services through the Multibonus catalogue;
A detailed description of the results of the VTB Capital Investments platform
is available in the Corporate-Investment Business section.
In 2020, VTB customers were given access to:
Savings portfolio of RUB 9.8 billion (total for all programme
currencies) as of 31 December 2020.
25 new partners with goods and services available
Services for high-net-worth clients
in the Multibonus programme catalogue;
VTB PRIVATE BANKING
more than 30 new offers from partners offering
points accrual in addition to points accrued from
the Bank;
VTB Private Banking
In 2020, the development of the Multibonus programme focused on
more than 40 offers on discounts and bargain
purchases for members of the Multibonus
programme;
new customer opportunities and philanthropy.
recognised by Forbes as the No. 1 bank for significant personal
Alternative investments were developed, such
as the creation of a portfolio of residential and
commercial real estate for the purpose of
obtaining rental income and investments in
gemstones that offer a stable increase in value.
wealth in 2020;
Customers are starting to make more and more charitable
contributions. The loyalty programme enables customers to spend their
bonus savings on donations to new charitable projects.
more than 80 promotions from manufacturers
taking part in the new cashback for purchases
programme.
received the prestigious SPEAR’S Legendary Team award;
VTB Family Office Private Banking named the best in Russia
Shortly before the 75th anniversary of the victory in World War II,
Multibonus and the veteran support foundation Memory of Generations
started to cooperate, enabling all members of the loyalty programme to
make a donation to support veterans.
by the 10th Moscow Forum of Family Offices.
The development of digital services
continued. In order to comply with public
health measures, the Bank focused on the
development of remote service channels:
the Important Call service was introduced,
which allows Private Banking clients to
make transactions from anywhere in the
world 24/7.
SUPPORT MEASURES FOR USERS OF THE
MULTIBONUS PROGRAMME DURING THE
PANDEMIC:
Thanks to steady above-average growth, excellent service and a
combination of the most competitive features, VTB Private Banking is the
leader in the Russian private capital management market (with a market
share of 30%).
All Multibonus services are accessible remotely.
During the pandemic, programme partners
ensured the delivery of purchased items as
quickly as possible.
The entire world is witnessing a movement towards conscious
consumption. On World Environment Day, 5 June, a Multibonus project
was launched called Mission: Clean Water Project to Clean Up Bodies of
Water in Russia, which was created together with the Russian Society
for the Conservation of Nature and with the support of Mastercard. The
project was implemented on the loyalty programme platform in the
form of a gam ified online trip across Russia. Every custom er who is a
Multibonus member can choose the district of the country and the body
of water that they would like to support; they can then transfer a part of
their accumulated bonus rewards and take a trip through the region.
Contributions can be made on a regular basis by choosing the amount
and setting up a monthly withdrawal, or customers can make a one-time
contribution.
Over the last three years, the portfolio of funds under management has
doubled to RUB 2.7 trillion, the investment portfolio has increased fivefold
to RUB 1.2 trillion, and the number of clients has doubled, exceeding 25
thousand at the end of 2020.
The Miles bonus option was adapted to pandemic
conditions. Since 2019, all programme members
have had access to the same opportunities
to purchase goods from the catalogue and
travel services. During the period when borders
were closed, training courses were posted on
the programme website, and materials were
developed for sales staff enabling them to browse
the goods and services available for purchase in
the catalogue.
In 2020, the following initiatives were
implemented:
Amid the high degree of market volatility and against the background
of decreasing interest rates for deposits in 2020, VIP clients continued
the trend of investing their personal wealth. Thanks to a smart model
for selling investment products, not only did the Private Banking
investment portfolio increase, but so did the Bank’s flagship products,
such as VTB investment bonds, VTB rouble-denominated subordinated
bonds (RUB 50 billion in sales within the VIP network, which accounts
for more than 80% of all sales to high-net-worth customers). This was
made possible by a set of measures to improve the financial literacy
and engagement of VIP clients. An investment training system was
as part of daily banking, a new optimised line
of deposits was developed and introduced;
the conditions for Savings Jar accounts were
improved;
a product called Perspective was launched
(including deposit and investment life
In addition to bodies of water, Multibonus customers now have access
to a tree planting service called Give the forest to a friend! Programme
participants can select (rem otely) a site on the m ap provided for planting
trees and the required number of saplings, and then pay for the purchase
with their bonus points or in roubles. Last year, Bank customers planted
more than 1 thousand trees.
insurance) in cooperation with Sogaz-Life;
For programme participants, offers for increased
points were prepared from partners, as were
discounts on leisure services, online cinemas
and training resources. In addition, Multibonus
prepared a number of selections with items
from the catalogue, which helped people gain
a benefit while comfortably passing time in
isolation.
1.
A family office is a family welfare management model that includes monitoring the implementation of ongoing financial transactions, investing family capital, tax
planning, real estate transactions, arranging the education of family members, inheritance issues and so on.
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a service was introduced making it possible to send 3D Secure
Retail Business digital products
messages to the telephone of a third party who is a debit card holder;
the premium digital Mastercard World Elite and Visa Infinite cards
VTB ONLINE
were added to the Bank’s selection of card products;
The number of active VTB Online customers is
growing steadily, increasing by 25.3% in 2020 to
10.1 million. In 2020, 59% of deposits and 56% of
savings accounts were opened through VTB
Online, and 25% of loans were issued through
VTB Online.
BIOMETRICS
minimises the number of possible non-
routine situations. At the same time, card
and account balances are always available to
customers (24/7); now they can be checked
even during technical maintenance. Users
no longer need to wait for all services to load
upon login; they will immediately see the
home screen with the data that was last
saved.
In November 2019, VTB launched its own biometrics platform and
began getting consent from customers for the use of biometrics and
collecting voice samples from customers through the contact centre.
By the end of 2020, VTB had received consent from 138 thousand
customers and collected more than 38 thousand voice samples and
more than 49 thousand biometric indicators in its Unified Biometrics
System. The use of this technology improves customer security and
reduces the risk of fraud through social computing.
following ESG trends, a Prime eco-card was offered made of
biodegradable, recyclable materials.
The development of the VIP network continued. In 2020, seven Light
Network VIP zones were opened (in Blagoveshchensk, Kaliningrad,
Novokuznetsk, Omsk, Orenburg, Saratov and Tomsk). On 29
December 2020, a new White City VIP office was opened in Belgorod,
making it the 32nd VTB Private Banking office.
PAYMENTS
In 2020, the number of payments made through
VTB Online increased by 14% to 119 million. The
volume of payments made through VTB Online
increased by 49% to RUB 336 billion, RUB 77
billion of which was paid through a QR code.
In 2020, the reading of QR codes through VTB
mobile banking was qualitatively improved. The
number of payments made through a QR code
reached 1.5 million.
VTB MOBILE
The application has become even more
secure for customers. Additional protection
against social computing was introduced;
control over remote access to a customer’s
devices was expanded, and phishing is now
detected and blocked in record time – within
the first 24 hours. In addition, users can also
protect access to the application: passwords
can now consist of up to eight characters –
instead of the previous four – and they can
include both numbers and letters.
A lot of activity aimed at raising awareness helped improve business
performance, increase customer loyalty and develop the VTB Private
Banking brand.
In 2020, the VTB Mobile operator was extended to all retail branches
of VTB Bank in Moscow and St. Petersburg, including the surrounding
region, and the associated network of Vozrozhdenie Bank. To improve
customer service amid the pandemic, the following measures were
implemented: agreements concluded remotely and SIM cards
delivered to customers, remote eSIM connection and customer
support services expanded through VTB’s online chat. As a result,
VTB Mobile’s subscriber base grew in 2020 from 4 thousand to 289
thousand. Subscribers talked for 500 thousand hours and used 760
thousand GB of mobile Internet.
According to the expert community, VTB Private Banking
demonstrates a high level of service; it is a centre of professional
expertise and a leader in investment decisions, and its Family Office
is an advanced financial and legal ecosystem. In 2020, VTB Private
Banking was named the No. 1 bank for large private capital by Forbes,
and it also received the prestigious Spear’s Legendary Team award.
VTB Family Office Private Banking was named the best by the 10th
Moscow Forum of Family Offices. The combination of the Bank’s
reliability and state participation and the promptness of its decision-
making, access to international financial platforms and products
offered by foreign banks (VTB international financial group’s partner
infrastructure) and its individual approach to portfolio structuring
allows VTB Private Banking to compete successfully for customers
with an established preference profile.
In the reporting period, the number of service
providers available through VTB Online more
than doubled, reaching 16.1 thousand as of
31 December 2020.
NEW VTB ONLINE LAUNCH – MAIN EVENT OF THE YEAR
VTB launched a completely new mobile and Internet bank for
individual customers.
Fifty new functions have been added to
VTB Online. Customers can use a QR code
to withdraw money from VTB ATMs without
a card. Traffic fines are now accessible,
including photos and the location of the
violation. If several invoices are received for
payment, the customer can simply select
those that need to be paid and pay them all
at once. Users can view all their spending by
category, create savings goals, transfer money
to other VTB customers, apply for a digital
credit card, and much more.
TRANSFERS
The volume of transfers increased by 77% to
almost RUB 1 trillion (RUB 956 billion) for all of
2020. The total number of transfers was 139
million, an increase 72%.
The transition between sections became instantaneous – within
1 second. An end-to-end search function that covers the entire
application was introduced; the Notifications section was updated.
Now customers can sort messages by deposits, deductions and Bank
offers.
Advances in transfers by telephone number
and card number facilitated a 51% increase in
the portfolio of active users of P2P transfers to
4.1 million people. A number of factors made
this possible: the development of P2P interfaces,
joining the Faster Payments System and the
ability to make transfers by telephone number
between holders of Visa and Mastercard bank
cards. In addition, the ability to make card-to-
card transfers around the world was introduced;
VTB Online users are able to transfer money to
Visa, Mastercard and UnionPay cards in more
than 100 countries.
PRIVILEGE PROGRAMME
The volume of funds under management of the Privilege
programme (customer accounts, deposits and investment portfolios)
increased to RUB 2.1 trillion (up 17%) in 2020. The investment portfolio
grew at an above-average rate; its share in the volume of funds under
management increased from 20% to 30%. High-net-worth customers
have shown great interest in long-term capital planning tools, such as
accumulative life insurance and non-state pension coverage, which
are provided by the Bank’s partners: Sogaz-Life and the VTB Pension
Fund.
VTB Online’s maximum capacity has tripled. Now the application
can handle up to 130 thousand people per minute, and it will be able
to handle up to 400 thousand concurrent sessions in the future.
The updated application runs on a microservice architecture, which
In 2020, a referral programme for new customer acquisition was
successfully launched in the Privilege segment, and a new Privilege
3.0 service package was launched. At present, holders of a Privilege
package can be served at 565 VTB offices in nearly every region of the
Russian Federation, including 41 dedicated offices for high-net-worth
clients.
In total, VTB customers made 24.8 million
transfers through the Faster Payments System
in 2020.
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The functionality of the new VTB Online allows blind or visually
impaired clients to use the application. They can independently
register for VTB Online and log in to their account, and they call also
use all aspects of the transfer and payment functions.
Customer experience quality
New mobile bank
VTB Online – main release
of 2020
Development of VTB Online during
the pandemic:
management
Effective management of the quality of the
customer experience is one of the Bank’s
priorities. According to the results of an
independent study of the loyalty of retail
customers, VTB Bank moved up in the ranking
of leaders to 3-4 place.
customers with expired passports were able to receive banking
The design of the mobile bank was completely updated and made
more minimalistic. Customers are now able to customise the home
screen on their own: they can choose how their cards and accounts
are displayed – in a list or in the familiar carousel. An important
addition is the ability to hide information about one’s accounts when
in a public place.
services during the pandemic;
applications for repayment holidays could be accepted through the
chatbot: clients could contact the bot, which could provide advice
on the service, accept documents and fill out an application;
To achieve this result, the customer experience
quality management process was rebooted in
2020:
a function was added enabling customers to confirm their account
on the State Services portal;
The updated version of VTB Online Internet banking offers a
simplified login, which is now available by phone number and QR
code.
a service was launched that informs VTB Online customers about
The topic of customer experience is a regular
part of the agenda of executives and leaders
of Retail Business units. Key customer
problems and solutions are studied in depth
on a weekly basis. All levels of the executive
and management hierarchy are involved in
the work;
ongoing city events and restrictions;
The new web version with an updated design has more than 25 new
functions, including payment of traffic fines along with the ability
to view photos and the location of the violation, the batch payment
of bills, the setting of limits, instant transfers to cards in more than
100 countries and an updated Bonuses section. Navigation has been
greatly simplified. In particular, the sections in the top menu contain
all of the most popular operations, including payments, transfers,
products, services and document requests.
#Brand new design
#Much faster
#More convenient
#More functional
a new notification template was developed and introduced that
informs customers about the payment of state benefits.
A system of regular assessments of the
quality of customer experience was rolled out
and continues to develop. By the end of 2020,
35 touchpoints were regularly monitored. As
part of this monitoring, tens of thousands
of VTB customers had an opportunity to
provide detailed feedback and to make
suggestions for improvements;
Other key changes at VTB Online
in 2020:
10
10
Customers can use the new Internet bank not only from computers
or laptops; the Bank has also begun to adapt the application for
smartphones and tablets. In 2021, VTB plans to adapt the entire
interface for tablets and mobile browsers.
million
chat and chatbot functions were launched;
VTB Online users
development continued on the functionality enabling customers to
obtain documents online, including a new format for documents
for civil servants (as of December 2020, the share of documents
issued digitally was 52%);
A system of key performance indicators
in terms of quality was introduced for all
customer service channels in the Retail
Business;
5
5
the ability to top up VTB Troika cards was introduced;
the ability to request fund transfers was introduced;
RUB billion
Commission income from payments
and transfers for 2020
The development of product quality
standards for customers got under way. The
goal is to create solutions that best meet the
needs of the target audience;
the ability to display the live balance of a mobile phone number
was added;
the ability to make VoIP calls to the Bank through the application
50
50+
was introduced;
Programmes are being implemented to
improve the quality of customer experience
management on the front line. A set of
regular events is being implemented in the
branch network, including the exchange of
best practices between branches and other
events.
New tools
integration with Huawei: the VTB Online mobile application was
added to the official AppGallery app store for owners of Huawei
and Honor smartphones;
a joint project with Russian Post called State Post was launched.
This involves the digitalisation of the delivery of letters from
government services and departments sent to citizens through
Russian Post. Letters are sent to customers in PDF format through
VTB Online, and online payments can be made.
2
×2
Work speed
24/7
24/7
Even during
maintenance
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Working with bad debts
YOUTH AND LOWER MASS MARKET
In 2020, VTB expanded the availability of
its deposits and loans to the mass market:
young people, pensioners and customers
with incomes below the national average. For
example, the Bank made it possible to open an
account remotely with a deposit of RUB 1,000
or more.
INSURANCE
VTB office network
The year 2020 ushered in a transition to digital sales channels for insurance.
In addition, sales of an updated line of out-of-the-box insurance products
were launched at Bank branches:
PROCESS ROBOTISATION: RESTARTING
THE RESTRUCTURING PROCESS
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An intelligent robot voice generator is being used to help the Bank’s
customers who have already faced or may face financial difficulties – a
first for the market. Based on mathematical models, the Bank identifies
customers who need to reduce their financial burden and calculates
restructuring terms, and the robot informs the borrower about the offer
and explains how to take advantage of it. The new technology provides
major support for customers who need to reduce their credit exposure
during the pandemic.
was developed and introduced. The main
advantages of the new format are improved
customer experience and better customer
service, space reductions of at least 10%
ꢈꢔꢏꢊꢕꢃ ꢈꢆ ꢓꢆꢇꢍ flꢍxꢉꢌꢑꢍ ꢃꢅꢏꢐꢍ ꢓꢏꢊꢏꢋꢍꢓꢍꢊꢈ
and the ability to adjust the number of
employees on short notice. Starting in 2021,
ꢏꢑꢑ ꢊꢍw ꢆꢎfiꢐꢍꢃ wꢉꢑꢑ ꢆꢅꢍꢊ ꢉꢊ ꢈꢔꢉꢃ ꢊꢍw ꢎꢆꢇꢓꢏꢈ.
Protect your home (home and property insurance);
Protect your children (insurance for children and career guidance);
Tax (help with tax deductions);
The Bank enabled existing clients 18 years of
age or older to obtain a cash loan or a credit
card on the basis of an offer from the Bank.
The Youth segment has over 1.6 million active
customers who regularly use VTB’s services.
The requirements for minimum monthly
income were reduced, the minimum loan
amount was reduced to RUB 30,000, and the
minimum credit card limit was reduced to
RUB 5,000. The Bank also began providing
loans to non-working pensioners.
Lawyer24 (remote legal support).
Some 30% of all calls to debtors and 90% of first calls are made by an
intelligent robotic collector. In total, the robot replaced 130 remote
collection employees, relieving them of the need to make routine calls to
customers in the earliest stages of arrears. Thanks to the robot collector,
the Bank was able to direct the efforts of its employees to working with
the most difficult segments of clients with overdue debts, including
advising clients in difficult life situations.
In 2020, the Bank made it possible to connect accident insurance to an
Opportunity credit card. Now customers do not have to worry about not
being able to pay their credit card bill in case of illness or injury.
Plans for the development and optimisation
of the network have been fully implemented,
which made it possible to improve the
A simple and convenient way to purchase third-party liability insurance was
launched for car owners. The entire process of applying for a policy takes no
more than three minutes.
coverage of the Bank’s regional network and
also to reduce general administrative expenses
for maintaining points of sale by eliminating
unnecessary areas. In order to increase the
coverage of the population who have access
to banking services, 44 new offices were
opened, 11 of which are in new cities. During
2020, 48 projects were implemented to
INTELLIGENT CONTROL SYSTEM
PENSIONERS SEGMENT
PUBLIC SERVICES AT VTB BANK
In 2020, VTB began developing digital customer paths for using public
services through banking channels:
The creation of an Intelligent Deviation Management System was
initiated in 2020; a prototype was developed, and the first reports were
produced. The Intelligent Deviation Management System is a tool for
managers at every level that allows them to identify, in a timely manner,
deviations in the behavioural model of employees working with bad or
non-core assets and to provide timely support to employees to correct
deviations.
Thanks to its focus on the needs of the older
generation, VTB introduced a number of
important changes in 2020 that have become
a solid foundation for the acquisition of retirees
as customers.
Social benefits
optimise the existing network infrastructure
(the reconstruction and relocation of existing
offices). The Bank closed 185 inefficient offices,
From April to September 2020, the Bank, together with the Pension Fund
of the Russian Federation, made additional payments to families with
children (in the amount of RUB 5,000 and RUB 10,000) in accordance with
the Decrees of the President of the Russian Federation No. 249 dated 7
April 2020 and No. 317 dated 11 May 2020. In total, the Bank helped pay out
RUB 13.6 billion.
A description of the process involved in
transferring pensions, product preferences
and services for pensioners was added to the
information portal on the Bank’s website.
PROFESSIONAL CONTESTS
In 2020, VTB reached the finals of the European Contact Centre &
Customer Service Awards (ECCCSA, London) for the first time in the Best
Employer and Best Voice of the Employee Programme categories.
The launch of a pension-focused service at
points of sale enabled the Bank to build a
continuous customer path from the issuing
of a card for the receipt of a pension to the
crediting of a pension to a VTB Multicard.
Simplification of the use of family allowances
WORKING WITH NONꢀCORE ASSETS
In 2020, the Bank confirmed its market leadership in terms of selling
non-core assets, including assets obtained through the collection of
overdue debts. The Bank continued its collaboration with the Russian
Agricultural Bank in providing services for the sale of non-core assets.
Agreements for similar services were signed with Vozrozhdenie Bank
and West Siberian Commercial Bank; work with non-core assets in the
retail and small business segments is carried out in accordance with
VTB standards. VTB’s portfolio of non-core retail assets decreased from
RUB 5.7 billion to RUB 4.4 billion in 2020.
The Bank, together with the Ministry of Labour and Social Protection of the
Russian Federation and the Pension Fund of the Russian Federation, in
accordance with the amendments adopted on 1 March 2020 to Federal Law
No. 256-FZ dated 29 December 2006 on Additional State Support Measures
for Families with Children, began accepting applications from 15 April
2020 in all of the Bank’s regional divisions for the use of family allowances
for the purpose of improving housing conditions within the framework of
mortgage lending.
The higher interest accrued on the card
balance made it possible to equal the terms of
service offered by the main market players and
to surpass some of them.
User-friendly communication using a
simplified voice menu specifically for
pensioners has improved the customer
experience.
Thanks to the launch of a new technology, customers can apply to use
family allowances for this purpose at any branch of the Bank at the same
time that they submit an application for a mortgage loan. In 2020, clients
received RUB 2.8 billion in family allowances. In 1Q 2021, the Bank plans to
ensure the provision of public services for the disposal of family allowances
through mobile or Internet banking.
Development of special segments and projects
In order to ensure the growth of both the client base and the Bank’s
business, an approach was adopted to working with retail clients that
entailed the segmentation and customisation of products and services
for certain segments.
In 2021, the Bank is planning a breakthrough
development in this segment: the introduction
of a completely redesigned omnichannel
customer path through which both retirees
and pre-retirees can receive their pensions.
Payment centre for military departments
In 2020, the Bank created a new functionality for the payment of military
pensions. The Bank currently provides a similar service for the Federal Bailiff
Service. Once introduced, the functionality will help the Bank acquire new
military pensioners as customers.
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and carried out 43 business universalisation projects – the unification of
retail and corporate segments at a single site.
Pension business
The Fund pursues a balanced investment policy that offers an optimal
combination of high returns and maximum investment security,
ensuring the preservation and accrual of customer funds. In 2020, the
yield on pension savings allocated to the Fund’s customer accounts
was 6.03%. Thus, the accumulated yield from 2016 through 2020
amounted to 45.21%, and the average annual yield over five years
was 7.75%. The yield on pension reserves as part of the programme
for non-state pensions amounted to 5.31% through a balanced
investment portfolio and 4.74% through a conservative investment
portfolio.
with the State Services portal was carried
out: VTB Pension Fund customers were given
an opportunity to automatically complete
a form for a non-state pension agreement
with information obtained from customers’
profiles on the State Services portal. For
individuals, a mobile application called
VTB Pension Fund was launched for all
operating systems: App Store, Google Play
and AppGallery (the application is the first for
non-state pension funds in Russia for Huawei
smartphones). The application enables users
to conclude a non-state pension agreement
with the VTB Pension Fund, to top up their
pension account without a commission from
any bank card, to activate auto-payments
and to generate account statements.
VTB Group’s pension business is represented
by two non-state pension funds: the VTB
Pension Fund and Magnit.
As of the end of 2020, the regional network of VTB Group banks
consisted of 1,476 offices in 78 regions and 490 cities in Russia:
657 universal offices (serving individuals and legal entities);
717 retail offices (serving individuals only);
The VTB Pension Fund, a fast-growing
non-state pension fund in Russia and
one of the leading players in the Russian
market, provides a full range of services for
compulsory pension insurance and non-state
retirement benefits, including corporate
pension programmes. The Magnit non-
state pension fund is a subsidiary of the VTB
Pension Fund that was acquired for the
purpose of further consolidation. An action
plan was approved in 2020 for the merger of
two funds.
71 corporate offices (serving legal entities only), two cash offices
outside the teller network;
Since 2016 (over five years), the yield for participants in non-state
pension programmes has increased 41.24% through investment
income accrued by the VTB Pension Fund through a balanced
pension portfolio and 34.13% through a conservative pension portfolio,
which corresponds to average annual returns of 7.15% and 6.05%,
respectively.
20 support offices (8 basic branches, 11 auxiliary branches and a VIP
branch) and eleven cash offices outside the teller network.
Special offers for VTB bank shareholders
In 2017, VTB Bank developed a special programme for the Bank’s
shareholders that includes a com prehensive offer of financial services
on preferential terms.
The Personal Account for legal entities was
updated. An electronic document workflow
was introduced for legal entities, enabling
them to use an enhanced qualified electronic
signature. A new channel was created to
promote non-state pension products for
representatives of small and medium-sized
businesses by presenting the VTB Pension
Fund on VTB Bank’s non-banking services
platform (marketplace).
The VTB Pension Fund is a member of the
National Association of Non-state Funds
(NAPF) and a member of the NAPF Board.
The Fund plays an active role in the work of
specialised committees and commissions
within the State Duma, the Ministry of
Finance of the Russian Federation and the
Bank of Russia on the development of the
legislative framework and regulation of the
activities of non-state pension funds.
As of the end of the reporting period, the pension business was
serving 3.0 million customers. In 2020, the VTB Pension Fund was
Russia’s fifth-largest by pension assets under management.
Since 2018, after the merger of VTB and VTB24, special terms of service
for shareholders have been available in all regions where the Bank
operates.
In March 2020, the Expert RA ratings agency confirm ed the
VTB Pension Fund’s rating of ruAAA (the highest level of
creditworthiness / financial reliability / financial stability). Thus, the
VTB Pension Fund has had the highest-possible nancial reliability
rating since 2012. In December 2020, the National Rating Agency
assigned the VTB Pension Fund a non-credit rating of AAA|ru.pf (the
best-possible reliability and service quality on the national scale for
non-state pension funds).
Preferential terms of service for VTB shareholders apply to the Privilege
and Prime service packages, custody and brokerage services and
insurance.
As part of the Bank’s efforts to increase
customer loyalty, voice calls on VTB Bank’s
hotline are now routed directly to the
Fund. An updated loyalty programme was
launched for customers taking part in non-
state pension programmes: the number of
programme partners increased to 90.
Shareholders also have access to reduced rates on cash loans,
m ortgages and car loans, including when refinancing existing loans
from other banks.
As of the end of 2020, the Bank’s pension
business was managing RUB 297.6 billion
in assets, up 10% from 2019. The amount
of pension savings (compulsory pension
insurance) totalled RUB 283.3 billion (8%
growth in 2020), while the amount of pension
reserves under non-state coverage totalled
RUB 14.3 billion (a more than twofold increase
during the year).
In 2020, as part of the Bank’s relations with shareholders:
In 2020, the Fund successfully implemented a project to promote a
non-state pension product for VTB Bank’s retail and corporate clients.
a programme for issuing pre-approved cash loans was introduced
that factors in shareholdings and offers a special price for
shareholders;
During the pandemic, the VTB Pension Fund did not use the support
measures offered by the Bank of Russia for non-state pension funds; it
honoured all its obligations to customers in a timely manner and also
developed remote services.
mortgage rates were reduced;
meetings were held with current and potential Bank shareholders
The Fund is working hard to introduce innovative digital technologies.
In 2020, a service was introduced to help individual customers obtain
a social tax credit for their personal income tax return. Integration
in the regions where the Bank operates.
The possibility of accessing special conditions for certain products
depends on the size of the individual shareholder’s stake in VTB Bank.
At the same time, shareholders are not required to provide documents
confirm ing their ownership of shares. The register of shareholders is
checked automatically as of its last closing date whenever any branch
in VTB’s retail network is contacted.
As of 31 December 2020, VTB Bank’s portfolio of loans to shareholders
amounted to RUB 50 billion, having increased nearly threefold in 2020.
Deposits and accounts from individual VTB Bank shareholders
amounted to RUB 126 billion.
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RISK MANAGEMENT
RISK MANAGEMENT
RISK MAP OF THE GROUP BASED ON IDENTIFICATION RESULTS
CREDIT RISKS
Policy, organisation and structure of risk
One of VTB Group’s key principles of risk
management is to take the Group’s risk
appetite into account when managing its
activities. Risk appetite is determined in
accordance with regulatory requirements
and international practice. This approach
involves the identification and oversight of the
Group’s overall target risk level and risk profile
in accordance with its strategic objectives and
the integration of risk appetite into business
planning and risk management procedures.
management
counterparty
residual credit
risk
default risk
migration risk
securitisation risk
VTB GROUP–LEVEL RISK MANAGEMENT
credit risk
The main risks that VTB Group is exposed to are credit risk, market risks
(including risks associated with changes in the market prices of financial
instruments, interest rates and foreign exchange rates), liquidity
risk and operational risks (including legal risks), as well as individual
subtypes of concentration risk (risk of credit concentration within a
group of borrowers, risk of concentration of financial instruments, risk of
concentration of sources of liquidity).
LIQUIDITY RISKS
MARKET RISKS
Risk management at the Group level includes risk identification,
evaluation and monitoring; control over the size, structure and
concentration of risks; identification of effective measures to optimise
and minimise risks; and compiling regular risk reports.
market risk of
the Treasury
debt securities
portfolio
currency risk on
ORP by structural
open currency
position
trading book
market risk
bank book
residual market
risk
interest rate risk
VTB GROUP RISK MAP BASED ON RISK APPETITE
OPERATIONAL RISKS
Market
risk
Operational
and regulatory risks
risk of
risk of
concentration
of financial
instruments
concentration
of sources of
liquidity
legal risk
Credit
risk
Consolidated
risks
CONCENTRATION RISK
Risk appetite
risk of credit
risk of credit
concentration
on a group of
borrowers
concentration
of claims
industry credit
concentration
risk
country credit
concentration
risk
risk of
concentration of
types of collateral
Concentration
risk
Capital
adequacy ratio
denominated in
one currency
COUNTRY (POLITICAL)
REGULATORY
REAL ESTATE RISK
MODEL RISK
RISK
(COMPLIANCE) RISK
Risk liquidity
requirements
Structure of assets and
liabilities
REPUTATIONAL RISK
STRATEGIC RISK
INSURANCE RISKS
PENSION RISKS
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A high-level risk appetite for the Group includes the following key
provisions:
VTB Group’s high-level risk appetite is detailed
through the establishment of specific
quantitative and qualitative indicators, with
corresponding reference values.
During the reporting period, the Group ensured compliance with
capital adequacy targets and with regulatory standards, taking into
account the established regulatory margins and measures to reduce
the regulatory and oversight burden.
The Group’s risk management system
has a multilayered structure, which
includes consolidated (Group-level) and
local-level risk management, with a high
degree of centralisation of the Group’s
risk management function. The risk
management system is built around the
Group’s global business lines (Corporate-
Investment Business, Medium and Small
Business, Retail Business) and is based
on the harmonisation of approaches to
managing risk, including through the
coordination of competencies exercised by
the Group’s specialised risk divisions.
the size of potential losses on risks accepted by the Group should
not reach a level that would lead to the cessation of the Group’s
operations, including under stress conditions;
Quantitative indicators of risk appetite are
divided into operational indicators (they
may be passed down to the system of limits
established for business lines, VTB Group
companies and other allocation levels) and
structural indicators (centrally managed at
the Group level). Risk appetite indicators limit
all significant risks inherent to VTB Group’s
operations.
The key principles of the Group’s risk management system also include:
Group companies must have enough capital to secure the interests
of creditors in the hypothetical (extremely unlikely) event of
unexpected losses as a result of risks taken;
compliance with legal and other mandatory requirements;
transparency of risk-associated activities for shareholders, investors
and other interested parties (primarily by disclosing the relevant
information as required), taking into account their interests;
the structure of the Group’s operational cash flow and liquidity
reserves should ensure the timely fulfilment of obligations to clients
in the short and long term;
analysing and managing risks on a consolidated basis, covering all
of the Group’s Russian and foreign banks, as well as its key financial
companies;
the structure of assets and liabilities must ensure the efficient use of
VTB Group has established a procedure for
monitoring risk appetite and a procedure for
actions to be taken in case of a violation of risk
appetite reference values.
resources and comply with the Group’s business model;
optimal distribution of risks within the Group; minimising exposure
the level of risk involved in the decision-making process must be
assessed and monitored on an ongoing basis, and the impact of
activities must also be assessed on an ongoing basis while taking
risks into account;
and potential losses from risks in markets where the Group operates;
VTB Group’s risk appetite covers all significant
risks assumed by the Group and also sets
reference values for compliance with capital
adequacy ratios. The Group uses its own
internal assessment of capital adequacy (the
ratio of the Group’s assets to its capital) to
ensure that it has enough capital to fulfil its
strategic business objectives and business
plan provided that its consolidated capital
can cover unexpected losses from all risks
assumed by the Group.
developing a risk management culture within the Group’s
companies, including improving employees’ skills in terms of
identifying and preventing possible risks and losses in their areas of
responsibility;
as part of its operations, the Group must try to avoid a high degree
of concentration of credit risk in counterparties, industries and
countries/regions with a high level of risk;
providing the risk management function with sufficient resources,
introducing modern methods for assessing and monitoring risks
and automated risk management systems based on industry best
practices.
sustainable development and economic efficiency in the long term;
compliance with the regulatory requirements of the Bank of
Russia, the recommendations of international bodies, as well as the
requirements of local (foreign subsidiaries) or industry regulators;
maintaining an impeccable reputation, avoiding actions that could
result in harm to the Group’s reputation;
maintaining and improving credit ratings granted by international
rating agencies (without state support).
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STRUCTURE OF RISK MANAGEMENT WITHIN VTB GROUP
VTB GROUP CHIEF RISK OFFICER
Corporate Credit Risk
Department
Retail Credit Risk
Department
Integrated Risk Management
Department
OPERATIONAL
AND REGULATORY
(COMPLIANCE)
RISKS
MARKET RISKS
CREDIT AND
MARKET RISKS1
LIQUIDITY RISK
OF THE TRADING
PORTFOLIO
OTHER RISKS
COUNTRY RISKS
Department of Expertise and Model risk management and
Collateral Department
Fraud Monitoring
validation
CONSOLIDATED RISKS
Underwriting department
Department
of Strategy
SUPERVISORY COUNCIL
MANAGEMENT BOARD
and Corporate
Development
(strategic risk)
Department of
Compliance Control
and Financial
Treasury
NPF
Department
(pension risks)
Monitoring
(Regulatory Risk)
GROUP MANAGEMENT COMMITTEE
Media Relations
Department
(reputational risk)
Operational and Regulatory
(Compliance) Risk Management
Committee
Finance Committee
VTB Leasing (in term s of leasing operations);
VTB Factoring (in term s of factoring operations)
Credit and Market Risk Management
Committee
Coordination Commission compliance
and AML / CFT groups
OPERATIONAL
AND REGULATORY
(COMPLIANCE) RISKS
Retail Risk Committee
CREDIT
RISKS
MARKET RISKS,
LIQUIDITY RISK
OTHER
RISKS
Credit Committee CIB Groups
CONSOLIDATED RISKS
Credit Committee Medium-sized
businesses of the Group
Group’s companies
Management bodies of the Group’s companies
Working collective bodies of the Group’s Companies
Risk management units
Authorised persons of the Group’s Companies
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The standard organisational structure of the Group’s banks and financial
companies includes an independent risk assessment and control
division that corresponds to the appropriate risk profile, specific features
and scale of the business, as well as a senior manager responsible for
comprehensive risk management.
VTB BANK–LEVEL RISK MANAGEMENT
The Bank’s main internal documents
specifying key principles of and approaches to
the organisation and development of its risk
management system (including subsidiaries
included in the Group’s consolidated risk
management) are the following:
Organisational and functional structure of Risks Global Functional Line
Department of Expertise and
Fraud Monitoring
Retail Credit
Risk Department
Corporate Credit
Risk Department
The organisational structure of risk management within VTB Group
includes the following:
Retail credit risk management
Credit risk management system,
counterparty credit risk and other
retail product risks
Corporate Credit Risk Management
the Regulation on the VTB Bank Risk
Management System designed in line
with the Procedures endorsed by the
Russian Government and approved by the
Supervisory Council on 5 November 2020;
system for countering credit fraud
System
collective bodies responsible for coordination within the Group;
collective bodies within VTB Bank as the parent bank of the banking
group;
Integrated Risk Management Department
headquarters (the Group’s chief risk manager and the Group’s
VTB Bank’s Strategy for Managing
Risk and Capital and the Procedure for
Managing VTB Bank’s Most Significant
Risks developed in accordance with the
regulatory requirements of the Bank of
Russia and subject to revision at least once a
year to update its provisions.
specialised risk divisions);
Market, operational, and liquidity risk management system
management bodies at the local level, collective working bodies
(committees), structural divisions / authorised officers within Group
companies.
Consolidated Risk Analysis and Management system
Collateral Department
Control over the organisation of risk management and the risk
management policy within the Group’s companies is carried out on a
systematic basis, primarily through corporate governance (including
through the representation of VTB Bank on subsidiaries’ supervisory
councils / boards of directors), as well as through the Group’s specialised
risk divisions. Key internal regulations of subsidiaries related to risk
management are approved by governing bodies, taking into account the
contribution of the specialised risk divisions.
Organisation of work with collateral
In 2020, new versions of VTB Bank’s Strategy
for Managing Risk and Capital and the
Procedure for Managing VTB Bank’s Most
Significant Risks were approved by a
decision of the Bank’s Supervisory Council on
5 November 2020.
Underwriting Department
Credit risk management systems in the expert decision-making area
Model risk management and validation
The main strategic objective in risk
Model risk management system. Providing validation
As part of the development of internal procedures for assessing capital
adequacy, the following results have been achieved:
management is to minimise potential
financial losses from exposure to the risks
faced by the Bank’s operations, ensuring
financial strength and long-term sustainable
growth for the Bank in accordance with
the strategic objectives specified by the
Supervisory Council. VTB Bank’s Development
Strategy aims to create an integrated risk
management system that corresponds to the
nature and scale of the Bank’s operations and
risk profile, and that enables further business
development in line with economic conditions
and the Bank’s needs.
Risk management divisions of the Group companies
steady compliance with regulatory capital requirements established
by the Bank of Russia – compliance with capital adequacy ratios,
taking into account risk appetite beyond the reference values in light
of the established regulatory margins;
Risk management system at the local level of the Group’s companies
Cooperation between Risks Global Functional Line and Global Business Line
compliance with capital requirements to cover the risks assumed
with a margin sufficient for the implementation of strategic business
development measures;
Medium and Small
Business
Corporate-Investment
Business
Retail Business
compliance with the planned targets in terms of capital structure and
capital adequacy, capital distribution by types of significant risks and
areas of business;
The Bank’s risk management is developed and
improved in accordance with legal regulations
and recommendations of the Bank of Russia,
as well as generally accepted international
standards and banking best practices.
establishment of a system of control of material risks that ensures the
required level of monitoring of the amount of risk in different areas of
business and early warning when reference values are within reach;
increased attention to data integrity and quality as a means of
increasing the efficiency of internal procedures for assessing capital
adequacy;
VTB Bank’s risk management system
comprises the Supervisory Council and the
Bank’s executive bodies, credit committees,
the Retail Risk Committee, the Finance
Committee, the Credit and Market Risk
Management Committee and other special
committees and structural units involved in
risk management processes.
capital planning and monitoring of capital adequacy are carried out
in light of business development plans and the results of integrated
stress testing.
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Credit risk
the scope and range of such operations is
determined by the Group’s coordinating
bodies.
VTB BANK–LEVEL CREDIT RISK MANAGEMENT
The main tool for credit risk monitoring and
mitigation is the system of established credit
limits.
VTB Bank manages credit risk by:
Credit risk is the risk that the Bank (Group) will incur losses as a result
of a counterparty’s non-performance (improper performance) of its
obligations to the Bank (Group companies).
restricting credit risk through the Bank’s existing system of limits,
which comply with the Bank of Russia’s mandatory regulations and
other requirements. They are reviewed regularly by the Corporate
Credit Risk Department and the Integrated Risk Management
Department and approved by the authorised collective body;
In 2020, specialised units within VTB Bank,
including the Non-Core and Bad Assets
Department and the Retail Debt Collection
Department, dealt with identifying,
monitoring and resolving issues of bad debt at
the Group level.
The key types of credit risk limits are:
VTB GROUP–LEVEL CREDIT RISK MANAGEMENT
Credit risk at VTB Group is managed simultaneously at the local level
with VTB Group companies and at the Group (consolidated) level.
limits on the aggregate level of credit risk for
the loan portfolio overall and for individual
segments;
accepting collateral and insurance to cover credit risks, charging
adequate fees for the credit risk and establishing provisions for
possible loan losses;
Within the framework of the local credit risk management system,
VTB Group companies assume and manage credit risks independently
(including through insurance and hedging of risks), within the scope
of their authority and limits with regard to risk indicators, and in
accordance with national regulations. VTB Group’s companies are
responsible for the results of their lending activities and the quality of
their loan portfolios and also for monitoring and controlling the credit
risks associated with their portfolios.
limits restricting the level of risk for a
particular customer (or a group of related
customers); these limits include limits for
operations with a customer (or a group of
related customers), including sub-limits
for various types of operations with a credit
risk / designated purpose (credit limits,
documentary limits, limits on trading
activities, limits on transactions with debt
securities, etc.);
In 2020, the corporate credit risks of subsidiary
banks were managed by the Corporate
Credit Risk Department. As the Group’s
specialised risk division for corporate credit
risks, the Corporate Credit Risk Department
is responsible for developing common
approaches and methods for managing
corporate credit risks, for evaluating them
on a centralised and systematic basis and for
developing the optimal structure of corporate
credit risk accepted by the Group, including its
compliance with the Group’s risk appetite.
assessing the level of credit risk assumed by the Bank for each
counterparty, as well as regularly monitoring the credit portfolio,
individual customers, transactions and collateral (including by
ranking borrowers);
minimising credit risk at the loan application review stage and taking
prompt measures as soon as credit risk factors have been identified
through monitoring.
The key elements of the Group’s consolidated credit risk management
are as follows:
limits on the concentration of credit risk (by
harmonisation of credit policies (credit risk management policies) of
The Bank applies the following main methods of credit risk assessment:
industry, country, credit products);
the Group’s companies;
In 2020, the centralised management of
retail risks at VTB Bank’s subsidiary banks
was carried out by the Retail Credit Risk
Department. Monitoring of the credit
procedure in the expert decision-making
area and control of limits on non-standard
transactions was carried out by the Retail
Credit Risk Department in conjunction with
the Underwriting Department. As the Group’s
specialised risk division dealing with credit
risks, the Retail Credit Risk Department
is responsible for developing common
approaches and methods for managing retail
risks, for evaluating them on a centralised
and systematic basis and for developing the
optimal structure of retail risk accepted by
the Group, including its compliance with the
Group’s risk appetite.
determining a customer’s level of creditworthiness by analysing
financial and non-financial indicators and conducting an expert
assessment (in compliance with the Bank’s internal procedures
for ranking); the level at which a customer (or a group of related
customers) is ranked is taken into account when determining the
cost levels of loan transactions; assessing retail credit risks by means
of scoring models and automated credit-related decision-making
procedures, as well as verifying/assessing client data (the client’s
financial position, social variables, credit history);
credit and deposit limits are established for
credit organisations (including overdraft
sub-limits, nostro accounts, provision of
funds), limits on trading operations, limits
on transactions with debt securities, and
limits on contingent liabilities;
development and adoption of common standards concerning
credit procedures, decision-making processes, models and methods
for managing credit risk to be used throughout the entire Group
(including the methodology for assessing counterparties, pricing
credit operations, collateral, monitoring, backup and stress testing);
establishing consolidated limits and other restrictions within
the Group (including limits on counterparties / groups of related
counterparties, large transactions, countries, industry sectors);
limits in accordance with the requirements
(mandatory regulations) of the Bank of
Russia.
analysing the level of concentration of the Bank’s credit risk for
individual borrowers (or a group of related borrowers), industries,
countries, customer segments, types of credit products;
assessing the capital necessary to cover the Group’s credit risks;
maintaining a centralised database of the Group’s borrowers,
including those requiring particular attention;
estimating possible losses from credit risk in the process of
calculating and creating provisions for possible losses (in compliance
with the requirements of the Bank of Russia and IFRS);
preparing regular consolidated financial statements regarding the
Group’s credit risk and submitting them to the Group’s governing
bodies for review.
assessing capital adequacy and the scale of credit risk when
calculating the required ratios established by the Bank of Russia;
Consolidated risk management covers all essential assets and off-
balance-sheet operations of the Group’s companies that bear credit
risk and that require control over their concentration within the Group
as a whole. Within the context of consolidated control and reporting,
determining internal capital needs (capital calculation) for credit
risk, taking into account the actual quality of the loan portfolio (as
required by the Bank of Russia and the standards set by the Basel
Committee on Banking Supervision)1;
conducting stress testing of loan portfolio losses, taking into account
different macroeconomic scenarios.
1.
Internal ratings approach.
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The Bank employs collateral to reduce credit risk.
The Bank’s Finance Committee approves
the Regulation on the Procedure for
Managing Liquidity Risk in the Group,
approves the Group’s liquidity risk
assessment methodology, monitors the
Group’s liquidity, and makes decisions on
measures related to the management
of the Group’s assets and liabilities with
the aim of ensuring the required level of
liquidity and growth of the Group’s assets.
Managing current liquidity entails short-term forecasting and
management of cash flows in respect of currencies and terms (time
frames) so that the Bank can ensure that it will meet its obligations,
complete settlements on behalf of its customers and fund ongoing
operations.
are not considered as a source of funding for
long-term assets.
In the context of strategic initiatives undertaken in the reporting
period, changes in the procedures and methodology for credit risk
management were implemented.
Methods for controlling and reducing
liquidity risk include:
The regulatory framework was updated as follows:
Current liquidity management is carried out by the Treasury
Department based on a real-time (intraday) determination of the
Bank’s current payment position and forecast future payment
position, taking into account the payments schedule and other
scenarios.
monitoring compliance with established
internal limits and regulations, including
appetite for liquidity risk;
the corporate ratings models were aligned with the retail
segments of Group companies on the PD1 master scale;
analysing liquidity risk using a set of
the previously unified business planning procedure for the
retail loan portfolio in terms of the risk components set at
subsidiary banks and in the Retail Business global business
line was updated (separate qualitative planning for the new
and old portfolios, planning additional risk metrics [arrears
and repayment from 90+; amortisation and depreciation, early
repayments, write-offs 90+]; the detailed breakdown of the actual
and planned portfolios by credit deterioration buckets increased
to 180+ days);
Liquidity management is applied at the
Group level based on bylaws approved by
the Group’s Management Committee and is
based on the following principles:
quantitative and qualitative indicators;
The objective in forecast liquidity management is to develop and
implement instruments to manage assets and liabilities to support
the Bank’s instant funding capability, and to plan increases in its
asset portfolio by optimising the ratio of liquid assets and profitability.
implementing forecasting, situational
modelling and stress testing of the Bank’s
liquidity;
each bank/company within the Group
manages its own liquidity on a separate
basis to meet its obligations and comply
with the requirements of the national
regulator and the recommendations of
VTB Bank;
The Bank achieves this by making liquidity forecasts on the basis of
resource and business plans, and also by managing liquidity forecasts
in light of the liquidity accounting standards established by the Bank
of Russia.
calculating the amount of capital needed
to cover liquidity risk;
monitoring calculated gaps taking into
account the scenario analysis of the
Bank’s liquidity for various time periods to
identify disparities between receivables
and payables;
models were developed for the segments cash loan refinancing,
gold-secured loans (VTB Bank [Armenia]) and pre-approved
credit cards (VTB Bank [Belarus]);
Each forecast includes receivables and payments according to the
contractual terms for operations, while also taking into account
planned transactions, possible extension of clients’ funds (deposits
and promissory notes) and possible outflows of unstable on-demand
funding (clients’ settlement and current accounts, as well as loro
accounts). In addition, the Integrated Risk Management Department
conducts stress testing to assess risk factors that can have an impact
on the Bank’s liquidity forecast. Liquidity gaps are closed through
new borrowings and the renewal of existing deposits. The Group’s
medium-term liquidity is managed by attracting interbank loans
and customer deposits, repo transactions and secured loans from
the Bank of Russia. The currency structure of liquidity is managed by
conducting conversion swap transactions.
VTB Bank manages the Group’s liquidity
by centrally controlling and managing
the key measures taken by the Group.
the financial model (EROA assessment) was improved, including
the unified methodology for calculating risk metrics.
identifying and analysing the impact of
internal and external factors on the Bank’s
liquidity, and the forecast for changes;
Methods for controlling and reducing the
Group’s liquidity risk include monitoring
compliance with the established appetite
for liquidity risk and with the regulatory
limit and the net stable funding ratio set
by the Bank of Russia for the short-term
liquidity of a banking group, as well as
calculating the amount of capital needed to
cover liquidity risk.
Liquidity risk
Liquidity risk means the risk that the Group or a Group company
will be unable to finance its activities, i.e., to ensure asset growth
and settle liabilities as they become due without incurring losses in
an amount that would threaten the financial stability of the Group
and/or a Group company.
adopting and implementing solutions for
management of the Bank’s assets and/
or liabilities to maintain liquidity risk at
a level that complies with internal and
regulatory liquidity ratios;
VTB GROUP–LEVEL LIQUIDITY RISK MANAGEMENT
Liquidity risk management involves a set of measures used
to manage the Group’s assets and liabilities with the aim of
maintaining the Group’s ability to meet its obligations while
ensuring an optimal balance between the level of liquidity risk and
profitability of the Group’s operations.
A significant proportion of VTB Group’s liabilities is represented by
customer deposits (deposits, promissory notes, current accounts of
corporate and retail customers), resources from the Bank of Russia
and interbank deposits.
developing a detailed plan of action for
mobilisation of liquid assets by the Bank
in the event of insufficient liquidity;
VTB BANK–LEVEL LIQUIDITY RISK
MANAGEMENT
Liquidity risk management involves a set of
measures used to manage the Bank’s assets
and liabilities with the aim of maintaining
the Bank’s ability to meet its obligations
while ensuring an optimal balance between
the level of liquidity risk and profitability of
the Bank’s operations.
ensuring compliance with the Bank of
Russia’s mandatory liquidity ratios by
monitoring actual and forecast values
of intrabank maximum permissible
indicators for mandatory ratios.
Although a considerable portion of customer liabilities are short-
term deposits and on-demand accounts, the diversification of these
liabilities and VTB’s past experience indicate that these liabilities are
consistently refinanced by customers, and they are, for the most
part, a stable source of funding. The stable element of short-term
customer liabilities is determined for various currencies using a
statistical trend analysis of the cumulative balances of these accounts
over time. Money-market instruments (interbank loans and deposits,
repurchase agreements) are used to control short-term liquidity and
The VTB Group Management Committee, VTB Bank’s Finance
Committee, VTB Bank’s Treasury Department and the Market Risk
Division of the Integrated Risk Management Department all play a
role in the Group’s liquidity risk management process.
The Bank has current and forecast liquidity
risk management in place.
The VTB Group Management Committee determines the Group’s
general policy in the area of liquidity risk management, sets limits
and triggers for VTB Group’s liquidity risk appetite, and also reviews
reports on the status of VTB Group’s liquidity risk as part of reports
on Group’s risks.
1.
Probability of default.
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Market risks
a portfolio of treasury debt securities
consisting of transactions conducted by
the Treasury Department and revalued at
fair value;
rate position in the event of likely unfavourable interest rate
movements;
Although the treasury bond portfolio is
separate from the trading book due to
the different objectives in conducting
transactions involving these portfolios,
market risk management for treasury debt
instruments is managed in the same way as
for the trading book.
Market risk is the risk of downward pressure on the Group’s financial
results or its capital base due to adverse changes in the value of the
Group’s assets/liabilities (claims/obligations) as a result of market
conditions, i.e., risk factors.
net present value (NPV) of assets/liabilities exposed to interest rate
risk;
a bank book consisting of interest-
sensitive instruments that are revalued
at amortised cost or instruments used to
hedge elements of the bank book; loans
that do not pass the SPPI test are counted
in the bank book.
sensitivity of NPV to a 100 b.p. change (ΔNPV + 100 b.p.);
VTB Group has a standing collective body within the Group
Management Committee as part of its system for managing
the Group’s consolidated assets and liabilities: the VTB Bank
Finance Committee and the Credit and Market Risk Management
Committee.
sensitivity of net interest income (ΔNII + 100 b.p. and ΔNII stress).
To limit market risk within VTB Group, a set
of limits is used. All limits can be divided
into the following two groups: portfolio
limits (VaR limits, stop-loss limits and stress
limits) and operational limits that limit the
concentration of individual indicators or
types of assets in the portfolio.
CURRENCY RISK OF A STRUCTURAL OPEN CURRENCY
POSITION
Based on an analysis of VTB Group’s portfolio,
the following areas of market risk can be
identified:
The Group uses internal regulations adopted by the Group’s
Management Committee to manage its currency risk. It also ensures
that the currency of its assets matches that of its liabilities and
maintains an open currency position (OCP) in each of the Group’s
banks within established limits, including internal OCP limits and the
capital limit to cover the currency risk of structural OCP, as well as
regulatory OCP limits.
The main objectives of the Finance Committee in terms of managing
the Group’s risks are as follows:
improving the risk and capital management system;
capital management;
interest rate risk of the bank book;
The Integrated Risk Management
Department performs the following market
risk management functions for trading
operations:
currency risk of a structural open currency
position;
managing the currency risk of a structurally open currency
position, the interest rate risk of the bank book, the market risk of
the treasury debt securities portfolio and liquidity risk (including
the risk of liquidity sources concentration);
Approved stress scenarios are used to calculate the capital required
to cover VTB Bank’s currency risk stemming from structural OCP.
depending on the nature of the
operations bearing currency risk, the
Group’s entire currency position is
attributed to either the trading book or
the bank book;
evaluates and reports on the Group’s
market risk profile, reviews the structure
of limits and prepares proposals for
reducing and managing market risk for
the trading book and the treasury debt
securities portfolio;
The following are the main parameters for assessing the currency risk
of the Group’s structural OCP:
determining policies in terms of internal and external pricing and
establishing principles for the system for funding operations.
calculation of open currency positions in the context of individual
market risk for the trading book and the
currencies and VTB Group companies;
The main objectives of the Credit and Market Risk Management
Committee in terms of the Group’s risk management are:
treasury debt securities portfolio.
monitors on a daily basis compliance
with the Group’s market risk limits; local
market risk limits are monitored by the
risk divisions of subsidiary banks also on a
daily basis;
calculation of the OCP sensitivity to changes in foreign currency
INTEREST RATE RISK OF THE BANK
BOOK
Interest rate risk management is based on
VTB Group’s bylaws and includes:
exchange rates of 1 RUB and by 1%;
improving the system for managing core risks;
managing the market risk of the trading book;
managing credit risk;
calculation of the OCP sensitivity to changes in foreign currency
exchange rates against the rouble using the VaR approach (one
day, 95%);
informs business units on a daily basis
about compliance with the Group’s limit
discipline.
setting standard interest rates for deposits
and internal rates for financing, taking
into account current market conditions;
capital to cover the currency risk of a structural OCP.
managing concentration risks (excluding the risk of the
concentration of sources of liquidity).
MARKET RISK OF TRADING OPERATIONS
The results of stress testing are used to
assess the market risk of the trading book
and the treasury securities portfolio. The
methodology used to assess these risk
metrics is submitted to the Credit and
Market Risk Management Committee for
consideration and communicated to VTB
Group companies.
calculating interest rate risk indicators;
VTB Group is exposed to market risk through its trading book and
its treasury debt securities portfolio associated with a negative
revaluation of instruments due to changes in the values of various
risk factors, including bond prices, stocks, commodity instruments,
exchange rates, interest rates, credit spreads, risk volatility factors and
correlations between them.
The Regulation on the Procedure for Managing Market Risks
(approved by VTB Group’s Market Risk Management Committee,
Minutes No. 31 dated 7 December 2018) within VTB Group establishes
procedures for identifying and monitoring market risks, the structure
and hierarchy of market risk limits from the level of VTB Group to
the level of Group companies and individual divisions, procedures
for monitoring compliance with limits and restrictions and for
responding in case they are exceeded, and it also specifies the
procedure for preparing reports on the Group’s market risk.
setting capital limits for covering the
interest rate risk for the Group and
individual banks;
establishing an indicator for the bank
book’s appetite for interest rate risk – the
indicative value of the sensitivity of net
interest income to a change in interest
rates.
According to this Regulation, market risk is assessed and managed in
the context of the following types of books:
The main parameters used to assess interest
rate risk are:
a trading book consisting of operations carried out in order to
extract profits through their revaluation or hedging of other
elements of the trading book;
the capital to cover interest rate risk,
measured by assessing reductions in the
net current value of the Bank’s interest
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Stress testing
In managing operational risk, the Bank
adheres to the Bank of Russia’s regulations
as well as the recommendations of the Basel
Committee on Banking Supervision. To
implement its operational risk strategy, VTB
carries out regular procedures to identify,
assess, monitor, control and respond to
operational risk. All significant deficiencies
from a risk perspective that are identified
within the internal control system are
accepting risk: the Bank’s readiness to accept possible losses
(issues of risk acceptance are subject to consideration by the
Bank’s authorised bodies if the implementation of measures to
minimise risk does not appear to be economically justified);
(including buildings, equipment and
vehicles) and civil liability.
The result of the revaluation of the Group’s trading book and treasury
debt securities portfolio is modelled on the basis of historical changes
in risk factor values (observed under conditions of significant
changes in macroeconomic indicators), as well as hypothetical
changes in risk factors.
In 2020, the Group took the following
steps to develop its system for managing
operational risk:
avoiding risk: refusal to provide particular types of services or
operations due to a high level of operational risk (used if the
implementation of risk minimisation measures is not economically
justified);
development of mechanisms to monitor
the level of operational risk at the level of
the Bank and the Group’s companies as
part of the management of risk appetite;
A scenario analysis showed that, in 2020, the greatest impact on
market risk would have corresponded with a significant increase in
risk-free, rouble-denominated interest rates and the widening of
credit spreads.
subjected to detailed analysis. Based on
this analysis, measures are taken in order to
eliminate the causes and sources of the risk.
transferring risk (risk insurance): the Bank’s operational risks are
insured; the risk is transferred to another party – a counterparty
and/or customer (used if the Bank is unable to manage the
operational risk independently).
unification of methodological approaches
in order to bring the operational risk
management system in line with new
regulatory requirements;
VaR is calculated based on the following parameters:
historical period: two years;
To manage operational risk, the Bank
has implemented the following unified
mechanisms to identify, assess and monitor
the level of operational risk: a centralised
process to collect information on incidents
of operational risk and resulting losses,
monitoring of key operational risk indicators,
including control indicators of the level
of operational risk, an operational risk
self-assessment and scenario analysis.
All changes concerning Bank processes,
products (services) and systems at the
development stage are subject to mandatory
analysis in order to identify operational risks
in a timely manner.
The Bank uses the following principal measures to reduce the
negative impact of operational risk:
forecasting horizon: one trading day;
confidence interval: 95%;
determination of priorities for the
creation of a detailed development plan
to ensure the continuity and restoration
of operations, and the establishment of
recommended approaches to determine
the most critical activities;
changing processes;
establishing additional forms (methods) of control;
training employees, including those involved in processes;
using automated solutions.
the method used: historical modelling.
Operational risk
improvement of regular reporting on the
Operational risk is the risk of direct and indirect losses as a result
of a failure or faulty internal processes at the Bank; the actions of
personnel and other individuals; failures and shortcomings in terms
of information, technological and other systems; or as a result of
external events. Operational risk covers legal risks, information
security risks (including cyber-risks) and information system risks.
Group’s operational risks.
The main measures aimed at limiting the amount of losses from the
realisation of operational risk events include, among other things:
Operational risk did not have a significant
impact on the Bank’s performance in 2020.
setting thresholds for decision-making authority and establishing
The application of the above mechanisms
makes it possible to carry out a quantitative
and qualitative assessment of the level of
operational risk, including in the context
of certain types of events and areas of the
Bank’s operations, types of operational
risk, sources of risk and other elements
of classification. Based on the results of
the assessment, mitigating actions are
developed and taken, and management
reports are prepared.
limits;
The operational risk management system distinguishes individual
types of operational risk and outlines the management procedures
carried out by specialised divisions concerning such risk types.
developing plans to ensure the continuity and/or recovery of
critical processes and the functioning of information systems, as
well as plans to ensure the security and integrity of information
systems and information;
One type of operational risk is information security risk: the risk of
information security threats caused by deficiencies in information
security processes, including technological and other measures,
shortcomings in the software used for automated systems and
applications, as well as a lack of conformity between these processes
and the Bank’s operations. The Bank implements a set of measures
aimed at ensuring information security and monitors their impact.
insuring operational risks.
The insurance programmes covering risks related to the Bank’s
professional activities in 2020 were provided by insurance against
crime under the Financial Institution’s Blanket Bond scheme
(including electronic and computer crimes), liability insurance for
directors and officers of the Group’s companies, insurance for funds
and valuables while in storage and during transit. In addition, the
Bank provides insurance against risks related to business activities
The Bank uses the following methods to
respond to operational risks:
VTB Bank’s operational risk management system is designed to
minimise incidents of operational risk, including reducing the
likelihood of business process failures, the inability to provide high-
quality services to the Bank’s clients caused by staff errors, deliberate
actions by staff and/or third parties in relation to the Bank/customers,
system and equipment failures, and violations of the rights of
customers and counterparties; the operational risk management
system is also designed to limit losses from the realisation of said risk.
taking mitigating actions: developing and
implementing the necessary corrective
measures to minimise operational risk
with the aim of reducing the negative
impact of operational risk on the quality of
processes and the total amount of losses
from the realisation of said risk;
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Model risk
The standard methods for responding
to model risk are complemented by
a regulated procedure for making
The following types of ESG risks may affect financial stability:
In connection with the Bank’s transition to the use of internal ratings
for the purpose of calculating capital adequacy ratios, model risk
was one of the Bank’s significant sustainability risks in 2020. Model
risk is understood as the risk of errors in the processes of developing,
verifying, adapting, accepting and applying the methods used in
quantitative and qualitative models for assessing assets, risks and
other indicators used in making management decisions. Model risk is
a subtype of operational risk.
physical risk: the risk of financial and economic losses as a result
of emergencies or acts of nature (floods, earthquakes, increases in
average temperature);
recommendations and instructions to
the model owners/developers based on
the results of a performance assessment,
including those aimed at making changes
to the model in order to improve its quality;
improving the processes associated with
the implementation and application of the
model; improving IT systems; improving the
quality, availability and completeness of data;
and adding a conservative approach to the
model (model results) to cover the model
risk.
transition risk: the risk of financial losses as a result of political, legal
and technological changes in connection with the transition to a
low-carbon economy. This category of risks is associated with the
financial implications of measures aimed at limiting the negative
impacts of climate change or adapting to climate change.
In order to ensure effective management of model risk in line
with the requirements of national regulators and international
supervisory bodies, the model risk management function is set
apart in a separate, independent unit, the Model Risk and Validation
Department, which regularly validates and analyses the effectiveness
of models. In addition, it determines, together with the Integrated
Risk Management Department, the level of model risk, which is
taken into account when determining the Bank’s capital adequacy in
the context of internal procedures for assessing capital adequacy.
Transitional risk is assessed by the Bank in terms of credit risk when
considering the possibility of issuing a loan and assigning a credit
rating to the borrower.
Regarding oversight of the functioning of
the model risk management system, regular
audits of the Bank’s activities are carried
out by an independent structural unit, the
Internal Audit Department, in accordance
with the requirements of the Bank of Russia
and the procedures established by the
Bank’s internal regulations and directives.
The Bank performs a physical risk assessment primarily as part
of an operational risk assessment; the Bank may also conduct a
scenario analysis, including an assessment of the consequences of
possible adverse conditions, as well as a self-assessment of the actual
losses incurred from operational risk, including in connection with
emergencies. In addition, in the context of collateral assessment, an
analysis is conducted of the risks associated with the possibility of
emergency situations.
Model risk management procedures are governed by the Regulation
on the Model Risk Management Procedure of VTB Bank, enacted
by Order No. 1670 dated 3 September 2020, which establishes the
classification and life cycle of models, basic principles of model risk
management, and the stages of and participants in the model risk
management process.
Other sustainability risks
In its sectoral analysis, the Bank takes into account political, legal and
technological changes in the sector, thus carrying out an additional
assessment of the transition risk.
In the context of sustainable development
and taking into account the complex
interrelationships between risks, the Bank
pays attention to ESG (environmental,
social, governance) risks associated with risk
factors such as environmental impact and
social and managerial issues that affect the
Company’s value (taken into account when
making responsible investments) and that
are realised within the framework of the
Bank’s identified risks.
In conducting model risk management, the Bank is guided by the
principles of regularity, completeness, confidentiality, the distribution
of responsibilities, the functioning of three lines of defence, as well as
the principle of conservatism. Of the stages of the model life cycle,
the stage of evaluating (validating) the effectiveness of models is
separate from the others. The Bank carries out regular (at least once
a year) validation of significant models.
As part of the assessment of credit risk premiums, the borrower’s
credit rating is taken into account, which in turn includes an
assessment of the probability of losses from investment risks
stemming from transition risk as well as from physical risk.
In the context of its approach to ESG risk management, the Bank
verifies a customer’s compliance with legal requirements, and also
analyses the impact of pledged real estate and property assets on the
environment.
To ensure the identification of model risk, a consolidated register of
models has been created and is updated on a regular basis, while
the Bank’s authorised body regularly considers issues related to
recognising models as significant on the basis of the data in the
register as well as other available information.
ESG risk management is carried out in the
context of comprehensive management
of credit risk, concentration risk and
reputational risk as well as operational and
strategic risks.
A quantitative assessment of model risk is carried out both in the
context of operational risk management procedures and by the
Model Risk and Validation Department in the context of each
significant model, including during regular model validation
procedures. Model and process risk ratios are aggregated in order
to calculate the capital needed to cover the Bank’s model risk;
this is carried out annually in accordance with the Methodological
Guidelines for the Calculation of Capital for Model Risk.
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DIGITAL TRANSFORMATION
DIGITAL TRANSFORMATION
a new mobile bank for the Retail Business, which was included in
ratings of the top five mobile financial applications;
the first products for MSB customers in the context of remote
banking services (opening and maintaining accounts, cash
transactions, currency control, deposits and others);
In addition, the Bank developed and
strengthened the architectural function that
controls all IT systems, namely:
VTB underwent rapid digitalisation in 2020. Thanks to actions and
initiatives taken in the second half of 2019 and the well-coordinated
work of the entire team, VTB was able not only to respond to the
unprecedented challenges of the past year but also to bolster its
leadership position in the market as a whole. In accordance with the
Development Strategy adopted in April 2019, VTB Group set itself
rather ambitious goals for the period up to 2022 and outlined key
development areas. All of them are connected in one way or another
with the technological transformation.
there was a 24-fold reduction (to 20
minutes) in the time needed for an
individual entrepreneur to open a current
account thanks to the optimisation of
verification on the part of the back office;
the Bank developed its target application
architecture for the period to 2022;
a platform for open application programming interfaces (open APIs)
was introduced for integration with the Bank’s partners in developing
the partner network;
a decommissioning plan was approved for
the productivity of remote banking services
for legal entities in terms of payment
orders for customers and the provision of
statements increased more than tenfold
thanks to the implementation of the
platform and the reduced complexity of the
processes involved;
100 untargeted IT systems;
a qualitative leap was made in terms of the reliability and availability
of systems – system availability increased to 99.87%, including
scheduled maintenance work; the number of crashes was reduced
by more than half, and the time needed to correct them was also
reduced by more than half;
the entire IT landscape was brought under
full architectural control with a focus on
omnichannel and credit conveyors;
In accordance with the Development Strategy for 2019–2022, the
following key priorities for the Bank’s technological development have
been identified:
the platform architecture was developed;
a reliable and flexible platform;
a new production model and new competencies;
internal efficiency.
the time needed to review applications
for a number of large-business products
was reduced to 85 minutes thanks to the
creation of a technological basis for the
digitalisation of our loans business;
in the context of the unification and simplification of the IT
landscape, all Bank branches were migrated to a single centralised
banking IT system (Krasnodar, Novosibirsk, St. Petersburg, Voronezh,
Khabarovsk, Yekaterinburg, Moscow and Samara);
the controllability and transparency of
architectural processes were improved;
a qualitatively new process for making
architectural decisions at all levels (strategic,
stream and team) was built; proactive
monitoring of the achievement of the
target architecture was introduced.
data processing centres (DPCs) are undergoing a large-scale,
To fulfil our established goals and objectives, 12 digital transformation
programmes got under way starting at the end of 2019 and continuing
throughout 2020. By the end of 2020, we had achieved the following
important results in terms of the Bank’s technological development:
the use of artificial intelligence in 2020
enabled us to earn RUB 1.2 billion (137
models are in use in the business processes
of all global business lines). Data analytics
platforms (a graph platform, a geo-platform,
and a model development and application
platform) were introduced. For example,
the geo-platform enables the Bank to
make a variety of forecasts and receive data
analysis for various objects, connections and
parameters in the form of interconnected
information blocks (graphs). With its help,
it is possible, for example, to calculate with
a sufficiently high degree of precision the
prospects for the development of a land
plot, the optimal cost per square metre
of real estate and the level of demand. A
platform for natural language processing
(NLP) became available in our VTB Online
mobile application at the end of February
2021; the platform is needed for the
comprehensive upgrade programme.
New management model and production process
The key elements of the new production
operations for developing technology products
were successfully implemented. More than
170 streams were generated with assigned
responsibility for business and technological
results. About 1,250 cross-functional teams
were created in streams, employing more
than 12 thousand participants working
according to the agile methodology. An
effective monitoring and reporting system
was created with more than 100 dashboard
metrics (available online to monitor the work
of streams and teams). A target platform for
the automated development and testing
of technological products (DevSecOps) was
introduced. As a result, a single operational
rhythm was created for all of VTB Bank, which
ensures synchronisation in achieving the
Bank’s strategic goals.
Successful work on the Bank’s technological development is based
on a new model of programme and project management and a new
production process, thanks to which:
the number of VTB Online users increased by 1.6 million (to 10 million)
during the year; the share of VTB Online sales in the Retail Business
increased from 15% to 25% in 2020;
a platform for automating the development and introduction of
technology products was created, and the working rhythm between
the business lines and IT in cross-functional teams was synchronised
with deliveries of changes every two weeks;
the share of mortgage applications submitted through digital
channels increased threefold (from 5% to 15%), and the share of loans
issued without a visit to a Bank office increased from 10% to 25%;
there was a fourfold reduction (to four days) in the time needed to
develop a pre-approved offer for key products through the new retail
credit conveyor, and the average limit for pre-approved loans and
credit cards increased by 18%;
the time to bring new technological products to market was reduced
by 87.5% (from 240 to 30 days);
a new organisational model for VTB Bank was developed in
accordance with the target IT architecture;
express loans and express guarantees for small and medium-sized
businesses were introduced based on the technologies used for the
credit conveyor;
through effective procurement management, we managed to
secure significant additional discounts, which made it possible
to meet excess business needs and also to take into account the
changes associated with the spread of COVID-19 without increasing
the budget.
introduction of smart chatbots and voice
assistants.
Building technology platforms
As a result of the acceleration of the Bank’s technological transformation
and the successful implementation of technological programmes in
2020, the reliability of the Bank’s IT systems increased considerably (from
96.74% to 99.87%), and the number of IT system crashes was reduced by
more than half, and the time needed to recover from crashes decreased
by 58%. At the same time, the total number of changes in our IT systems
increased over this period by 57%, and the time-to-market indicator
(time for displaying changes) decreased by 87.5%.
We achieved the results described above
thanks to intense work on the creation of
technology platforms. The following projects
were implemented in 2020 as part of our
efforts to build technology platforms:
OUR GOAL IS TO CREATE CONVENIENT AND
AFFORDABLE PRODUCTS AND SERVICES FOR
OUR CUSTOMERS THROUGH DIGITALISATION,
AS WELL AS TO GREATLY IMPROVE THE BANK’S
INTERNAL EFFICIENCY AND CREATE ADDITIONAL
COMPETITIVE ADVANTAGES.
the first microservice platform in Russia
for complex automation of all channels
of communication with customers was
developed; the following services were
introduced on the platform:
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Data management development strategy
The use of data models in VTB Bank’s business
processes made it possible to achieve the
following results:
STRATEGIC
AREAS
NO. PROGRAMME
RESULTS
In the context of the implementation of the data management strategy,
the following results were achieved:
1
Omnichannel
approach
14 services put into operation on the omnichannel platform
the total number of changes in the Retail Business increased by 24%
RUB 346 million in income was received in
2020 thanks to the use of data models; over
a period of three years, the expected total
income will be about RUB 10 billion;
2
3
Credit conveyor for
retail clients
fourfold reduction in the time needed for the development of pre-
approved offers
reducing the cost of ownership by approximately RUB 0.4 billion
per year thanks to the introduction of a new platform for archiving
information in the main data warehouses;
the average limit for pre-approved consumer loans and credit cards
increased by 18%
Credit conveyor for
corporate clients
Reliable
and flexible
platform
85 minutes – review time (T2D) for express guarantee transactions (MSB)
the performance of data warehouses doubled thanks to their
some 137 models were developed and
applied in the Bank’s business processes
(99 of which are joint models with the Retail
Business; 23 – with the Medium and Small
Business; and 15 – with the Corporate-
Investment Business);
migration to state-of-the-art platforms;
4
5
Unification of IT
migration of all branches to a single centralised banking IT system
completed
online analysis of business performance was enabled through the
introduction of an operational data warehouse for 20 of the Bank’s
key systems;
platforms
Reliability
increased actual availability from 96.40% to 99.87%
reduced the number of crashes by 63%, with a twofold reduction in
response time
about 100 aggregated data marts were developed for use by the
Bank’s global business lines and by global functional lines in the data
platform.
the centralised platforms for the execution
and management of data models were put
into commercial operation;
6
7
OpsNEXT
a new-generation operating model and geomapping model developed
rapid initiatives saved RUB 520+ million in 2020 alone
the process of purchasing and loading
external data sources into Bank systems
was centralised.
Paperless Bank
RUB 750 million in savings achieved by reducing the cost of paper,
printing and records
more than 1.5 thousand contracts and 2.8 thousand primary documents
with counterparties signed in the electronic document management
system
Internal
efficiency
10
>10
four new projects launched for the transition to paperless document
flow
RUB billion
the financial impact from the
implementation of projects as
part of digital transformation
programmes in 2020
8
9
Introduction of ERP
2.0
unified personnel management system introduced in the SAP HANA
in-memory database; fivefold reduction in the time needed for payroll
processing
New model for IT
production
new model for the management and organisation of production was
introduced based on cross-functional teams (1,200+ teams)
Time to market reduced by 87.5%, from 240 days to 30 days
100+ dashboard metrics available online to monitor the work of streams
and teams
basic infrastructure for development created, including the DevSecOps
pipeline (a single production platform: from business setting to code
development and implementation of changes)
10
Advanced analytics
lab
on the basis of artificial intelligence, the Bank earned RUB 1.2 billion and
implemented 137 models
a graph platform, a geo-platform and a platform for the development
and application of models implemented
New
cumulative savings as a result of the programme increased to RUB 10
billion
production
model and new
competencies
11
Data platform
modernisation
reduction in the cost of owning data storage systems of approximately
RUB 0.4 billion per year achieved
storage performance doubled
online analysis of business performance introduced for 20 of the Bank’s
key systems
12
Transition to the use
of internal ratings for
calculating credit risk
(based on the internal
ratings of borrowers)
MVP1 of web applications for automation and centralisation of reserve
calculations created
total amount of the Bank’s risk-weighted assets (RWA) reduced thanks
to refinements made to the RWA calculator
1.
A minimum viable product (MVP) is a product with minimal but sufficient functionality to satisfy the product’s first consumers. The main objective of the MVP
stage is to get feedback from consumers for further product development.
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Accelerator
Patents
VTB awards for IT achievements in 2020
It should be noted that the Bank continues
to file patents for its intellectual solutions on a
regular basis. In 2020, the Bank received four
patents:
VTB’s accelerator is the single contact point for interaction between
the Bank’s divisions and technology startups. It helps the Bank find
innovative solutions to technological and business problems and
offers end-to-end service (from searching for and reviewing solutions
to im plem enting pilot projects within VTB).
The results of the Bank’s technological transformation received recognition in the form of IT ratings and prestigious
awards:
Method and system for validating
complex data structures in an integrated
microservice architecture with the
visual display of results: this provides a
way to verify the integrity and reliability
of electronic data when working with
customer data in the remote banking
system. What makes this method unique
is the breakdown of the process of
verifying and controlling data into three
independent parts:
Finalta
first place in terms of the number of functional upgrades made to mobile banking;
In 2020, the accelerator team evaluated more than 350 startups,
launched 24 pilot projects together with 13 departments from all
global and functional business lines, and developed and approved the
rapid piloting of technological solutions.
The Banker
Bank of the Year (thanks to the results of the Bank’s digital transformation);
About 700 innovative companies from 12 countries applied to take
part in the accelerator in 2020; more than half of them passed the
initial selection procedure and were able to offer their solutions to the
Bank’s business units. At the end of 2020, VTB announced the launch
of pilot testing of 10 more technological solutions with startups. They
include a payment technology using face recognition, a service for
payments to self-employed individuals through the Faster Payments
System, a technology for the use of mobile electronic signatures for
documents, HR services and others.
Markswebb
fifth place (+12) in the rating of Internet banking for individuals;
1. data;
2. metadata;
3. logic (verification rules).
10th place (first time included) in the rating of the best mobile banks for individual entrepreneurs;
Usability Lab
Automated system for the selection of
combined loan offers: this solution reveals
a number of advantages of the system and
algorithms used for calculating loan offers
in the credit conveyor. A combined personal
product is selected for the customer that
consists not only of banking products but
also of non-banking products, such as
insurance.
third place in the ranking of the convenience of mobile applications for individuals;
In 2020, the Internet Initiatives Development Fund presented a study
on the implementation of open innovations within corporations,
which reported that, according to a survey of more than 200 Russian
startups, VTB’s accelerator was the most recognised corporate
accelerator brand in the Russian market.
NAFI
eighth place in terms of the Consumer Loyalty Index (NPS).
Global CIO Awards (presented by the community of IT
leaders – the most up-to-date and important rollouts in the
industry) were received in the following categories:
Two patents for a set of pages for the
graphical user interface for the My Smart
City mobile application: as a design solution,
the interface pages were patented – the
interface is a state-of-the-art digital channel
for integrated communication between the
City, its residents and the Bank’s payment
services.
RWA Calculator: the Bank introduced a system for
calculating regulatory indicators – capital adequacy ratios;
project for the introduction of a data management
system: creation of an efficient universal platform for
navigating through the Bank’s data and monitoring its
quality, as well as ensuring the reliability, consistency and
relevance of data;
An international application was filed
in relation to an invention called the
Decentralised Payment Service System.
The system enables users to launch fast and
instant payments, cross-border payments,
loyalty programmes, etc.
robotisation, experience implementing business-critical
RPA solutions: in 2020, internal business customers
entrusted RPA with the robotisation of high-priority,
business-critical processes;
migration of the report preparation system from Oracle
SuperCluster to the Russian solution Arenadata DB: the
first project at a bank for import substitution of a key
system involved in the process of preparing reports for
the regulator.
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VTB m ade significant progress in the digitalisation
of its customer service and business processes:
most services are available remotely and with a high level of reliability.
WE
A new version of the flagship retail app, VTB Online, was launched;
the app, which meets advanced requirements in terms
of functionality and security, had more than 10 million users
by the end of 2020.
connect
USERS
WITH
ONLINE SERVICES
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CORPORATE GOVERNANCE
CORPORATE GOVERNANCE
OVERVIEW OF THE CORPORATE
ELECTS
GOVERNANCE SYSTEM
APPROVES
Independent
Auditor
Statutory
Audit Commission
GENERAL MEETING
OF SHAREHOLDERS
VTB GROUP CORPORATE GOVERNANCE
VTB BANK’S CORPORATE
GOVERNANCE SYSTEM
REPORTS
VTB Group is structured as a strategic holding. This model entails
a common single growth strategy for all Group companies, as well
as a single brand, centralised management of financial performance
and risk, and unified control systems.
REPORTS AND PREPARES
REPORTS AND PREPARES
RECOMMENDATIONS
Corporate governance at VTB Bank is a system
of interactions between executive bodies,
the Supervisory Council, shareholders
RECOMMENDATIONS
ELECTS
REPORTS
ELECTS
ELECTS
and other stakeholders aimed at protecting
the rights of shareholders and investors,
improving the Bank’s investment case
and the transparency of its operations, creating
effective risk assessment mechanisms that
can have an influence on the Bank’s value,
and ensuring the effective use of funds
provided by shareholders (investors).
Under its current management model, the Group is governed along
two key lines:
Strategy and
Corporate
Staff and
SUPERVISORY
COUNCIL
Remuneration
Committee
Administrative management – executing the rights of the parent
bank as the main shareholder by allowing its representatives
to participate in the management bodies of subsidiary companies;
Governance
Committee
including 4 representatives
of minority shareholders
11 Members
Functional management – managing the Group’s business,
support and control lines within VTB Group as a whole. Functional
coordination is a supplementary governance mechanism that
provides early-stage expert review of management decisions.
REPORTS AND PREPARES
RECOMMENDATIONS
The Bank’s corporate governance system
is based on the principle of unconditional
compliance with legislative requirements
and the requirements of stock exchange
operators in Russia and abroad. It is also
focused on the recommendations
of the Corporate Governance Code (the Code)
approved by the Bank of Russia’s Board
of Directors, of the Basel Committee
on Banking Supervision and of the Financial
Stability Board, as well as international
best practices and standards of corporate
governance.
ELECTS
Dmitry Grigorenko
Chairman of VTB Supervisory Council,
Deputy Prime Minister of the Russian Federation –
Chief of Staff of the Government of the Russian Federation
To achieve key strategic objectives, the following business lines have
been established within the Group: Corporate-Investment Business,
Medium and Small Business, Retail Business.
Audit Committee
For more information on the global business lines and their
performance, see Results overview.
ELECTS
REPORTS
REPORTS
ELECTS
REPORTS
APPROVES
REPORTS
The Group’s Corporate Centre sets the Group’s overall strategic
direction and promotes best practices within the Group.
REPORTS
The principles and procedures of the Bank’s
corporate governance are enshrined in bylaws,
the most important of which is the Bank’s
Corporate Governance Code1.
MANAGEMENT BOARD
The management system established by the Group enables
the Bank to develop a global mechanism for client service, to closely
coordinate the work of every business line in all of the Bank’s regions
of operation, to increase profitability through synergies between
business lines and best practices, and to reduce costs by sharing
infrastructure and resources more extensively among Group
companies. Furthermore, this management model is a platform
for the effective integration of assets acquired by VTB Group.
12 Members
Head of Internal
Audit Department
Andrey Kostin
President and Chairman
of VTB Management Board
Corporate Secretary
VTB Group pays a great deal of attention to improving its
governance system, which is designed to comply fully with corporate
and antimonopoly legislation in countries where the Group operates.
The number of members of the Management Board is given as of 31 December 2020.
1.
Approved by the Bank’s Supervisory Council in 2015, Minutes No. 27 dated 11 December 2015.
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The Bank’s corporate governance system is based on the following
principles:
on Remuneration and Compensation
for expenses for executive bodies and other
key executives of the Bank, plays a key
role in the Bank’s material corporate
events, and determines the key principles
and overall approach to risk management
and the internal control system.
by the Bank; gathers information about their status; and develops
recommendations for improvement. The Supervisory Council
approves the Internal Audit Department’s work plans and monitors
their implementation.
Development of corporate
governance in 2020
equal and fair treatment of all shareholders, providing
shareholders with opportunities to exercise their rights
and protect their legitimate interests;
The Bank views improving its corporate
governance system as an integral part of its
work to improve the efficiency and results
of its activities; the corporate governance
system is also subject to constant monitoring
by the Bank’s Supervisory Council
In order to reduce management risks, liability insurance
is purchased for the Bank, as well as for members of the Bank’s
Supervisory Council and executive bodies (director’s and officer’s
liability insurance, D&O).
professionalism and accountability on the part of the Supervisory
Council, active participation on the part of independent directors
as well as members of the Supervisory Council nominated
by the Bank’s minority shareholders in the management
of the Bank;
The executive bodies are responsible
for day-to-day management and carry
out the tasks entrusted to them
by the shareholders and the Supervisory
Council.
and executive bodies.
The Bank and its minority shareholders created a Shareholders
Consultative Council, an independent expert consultative
and advisory body consisting of minority shareholders whose
meetings are also attended by members of the Bank’s Supervisory
Council and executive bodies. Members of the Shareholders
Consultative Council play an active part in VTB Bank’s activities,
discussing with the Group’s top management the most pressing
issues concerning the interests of shareholders, including issues
related to strategy development and implementation, as well
as improving corporate governance practices.
VTB Bank closely monitors the development
of corporate legislation and practices
and carries out consistent work to improve
the corporate governance system within
the Bank and Group companies by applying
international standards and the best Russian
and international practices.
implementation of strategic management of the Bank
by the Supervisory Council and its effective oversight
of the activities of executive bodies and of the functioning
of the risk management system and internal control;
The following committees function under
the Supervisory Council:
the Staff and Remuneration Committee,
which drafts recommendations
on key appointments and incentives
for members of the Supervisory Council
and the Bank’s executive and control
bodies;
reasonable, conscientious and effective management
of the Bank’s ongoing operations by executive bodies and key
executives;
In 2020, the Bank continued introducing
into its operations the provisions of the Russian
Corporate Governance Code, which remains
the main source of guidance for improving
the Bank’s corporate governance system.
VTB adheres to a policy of full and timely disclosure of reliable
information, giving shareholders, investors and counterparties
the opportunity to make properly informed decisions.
Information is disclosed in compliance with Russian legislation
and the requirements of the UK financial regulator, the Financial
Conduct Authority. The Bank’s Supervisory Council has approved
the VTB Bank Regulation on Information Policy1, which
is posted on the Bank’s website and specifies the ways in which
information may be disclosed, as well as the time frame for such
disclosure and the forms such disclosure may take; it provides
a list of information that the Bank has a duty to disclose, as well
as measures to ensure compliance with the Bank’s Information
Policy.
compliance with the laws of the Russian Federation
and the national laws of the countries where the Group’s
companies are located;
the Audit Committee, whose main
activity is to analyse and support
an effective and adequate system
of internal control;
At the Annual General Meeting
corporate social responsibility;
of Shareholders on 24 September 2020,
a new Supervisory Council was elected.
Out of 11 members of the Supervisory
Council, five directors are not associated
with the main shareholder, while three
of them are independent directors
and four are representatives of minority
shareholders / institutional investors.
Committees were formed at the first meeting
of the new Supervisory Council: the Strategy
and Corporate Governance Committee,
as well as the Audit Committee and the Staff
and Remuneration Committee – the latter two
of which comprised independent directors
only for the first time.
a highly ethical approach to business and zero tolerance
for corruption;
the Strategy and Corporate Governance
Committee, which considers and makes
recommendations on strategic
development issues and on improving
corporate governance, as well
complete, transparent, reliable and timely disclosure
of information by the Bank;
an effective system of internal control as well as internal
as on refining management of the Bank’s
capital
and external audit;
The Bank regularly publishes its financial results in accordance
with both Russian and international standards. In order for all
stakeholders to obtain the most up-to-date information on VTB
Group’s activities as quickly as possible, the Bank publishes
information from its IFRS management reporting on a monthly
basis in addition to quarterly and annual reports.
active cooperation with investors, creditors and other
stakeholders in an effort to augment the Bank’s assets
and capitalisation;
The Bank has established a special
structural unit, the Supervisory Council
Administration, headed by the Corporate
Secretary, who is approved by the Bank’s
Supervisory Council.
continuous improvement of corporate governance practices.
Shareholders also elected a new Statutory
Audit Commission, which retained a place
for a representative of minority shareholders.
The General Meeting of Shareholders is the supreme governing
body of VTB Bank. Any holder of ordinary shares may exercise
the right to participate directly in the management of the Bank
by voting on the agenda of the General Meeting of Shareholders.
To make voting as convenient as possible for shareholders, the Bank
was one of the first to introduce remote e-voting at General
Meetings of Shareholders.
The Bank’s financial and economic affairs
are monitored by the Statutory Audit
Commission and also by the Internal Audit
Department, an independent structural
unit that operates under the direct
supervision of the Supervisory Council.
It verifies and assesses the effectiveness
of the Bank’s internal control and risk
management systems; verifies the reliability,
completeness, objectivity and timeliness
of accounting and management
The Supervisory Council, elected by the shareholders
and accountable to them, provides strategic management
and oversight of the Bank’s executive bodies, namely the President
and Chairman of the Management Board and the Management
Board itself. The Supervisory Council approves the Bank’s strategy
and long-term development programme and its Regulation
reports; establishes uniform approaches
to the organisation of internal control
systems in companies controlled
1.
Minutes No. 18 dated 1 December 2017.
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Results of an external assessment of the work
Increased corporate governance scores
Plans to improve corporate
of the Bank’s Supervisory Council
governance practices
As a result of the measures that the Bank implemented in the area
of corporate governance, its position in the National Corporate
Governance Rating was raised in 2020 to a score of 8, corresponding
to best corporate governance practice. The RID provides the annual
rankings, which are based on an independent review. A rating
of 8 is assigned to companies that, according to experts, comply
with the requirements of Russian legislation in the field of corporate
governance, follow a substantial portion of the Corporate Governance
Code and represent a low risk to shareholders of losses associated
with corporate governance.
During the reporting year, the Bank’s Supervisory Council held an
in-person meeting1 at which it reviewed an assessment report of its
performance, which was conducted for the first time by an independent
consultant.
At the same time, the assessment
In order to continue improving the corporate
governance system in 2021, the Bank plans
to develop and implement measures
recommended by experts that take
into account the independent assessments
of the Supervisory Council’s work
highlighted areas in which the activities of
the Supervisory Council and its committees
could be improved. Recommendations were
made for development and improvement
in the following key areas: the inclusion
of Supervisory Council candidates with
competencies in digitalisation and information
technology, the organisation of an expanded
meeting of the Strategy and Corporate
Governance Committee – open to all members
of the Supervisory Council – on issues related
to developing and updating the Bank’s
Development Strategy, the establishment of
programmes and the organisation of training
for members of the Supervisory Council, the
expansion the Supervisory Council’s remit in
relation to subsidiaries and an update to the
existing system of incentives for members of
the Supervisory Council.
The experts who conducted the assessment noted the following
positive aspects of the Supervisory Council’s work:
and corporate governance practices.
compliance in terms of the performance of the Bank’s key
management-related functions with the recommendations of the
Russian Corporate Governance Code and the Guidelines for Members
of Boards of Directors (Supervisory Councils) of Financial Institutions
(Letter of the Bank of Russia IN-06-28/18 dated 28 February 2019);
Key events that the Bank is planning for 2021
include amendments to the methodology
for self-assessment of corporate governance
and the work of the Supervisory Council, which
is to be updated in light of recommendations
from the Federal Property Management
Agency and from the Bank of Russia, and also
in light of advanced corporate governance
practices.
Every year, the Bank engages an external consultant as an independent
expert to assess the quality of corporate governance, which enables
it to continue implementing the best applicable practices to improve
its corporate governance system. For these assessments, the Bank
engages the RID, which is a recognised expert institution in Russia
in the field of corporate governance and in assessing the quality
of corporate governance in Russian companies.
the optimal and balanced composition and structure of the
Supervisory Council in terms of the number of members, the
representation of different groups of shareholders, the participation
of independent directors and the key competencies of its members;
The RID’s assessment methodology includes 160 criteria on four
components: shareholder rights, management and oversight
bodies, disclosure, and corporate social responsibility and sustainable
development.
the effective work of the Chairman of the Supervisory Council and of
the Corporate Secretary in terms of the functions assigned to them;
As part of the assessment of the Supervisory
Council’s work, the experts also carried out
benchmarking (comparative analysis) of the
Bank’s corporate governance practices in order
to establish an objective understanding of the
Bank’s current level of corporate governance
in comparison with comparable Russian
state-owned companies in terms of the scale
of their operations. The comparative analysis
identified the strengths and weaknesses of the
Bank’s corporate governance system and also
identified areas for further improvement.
the excellent organisation of the work of the Supervisory Council
and the information support available for members, creating the
conditions for their wide-ranging participation in the work of the
Supervisory Council;
Among other positive changes in the reporting year, it is worth noting
the Supervisory Council’s approval of a new version of the Bank’s Code
of Ethics, which was considerably expanded to include new standards
on the comprehensive regulation of conflicts of interest between
employees and members of the Bank’s Supervisory Council.
the use of advanced tools to improve the efficiency of the Supervisory
Council’s work; in particular, the Supervisory Council switched to a
paperless workflow with the help of an electronic information and
communication system;
the committees’ excellent performance of the duties assigned to
them; the balanced and optimal composition of the committees to
ensure the success of their work.
AS A RESULT
OF THE MEASURES THAT
THE BANK IMPLEMENTED
IN THE AREA OF CORPORATE
GOVERNANCE, ITS
POSITION IN THE NATIONAL
CORPORATE GOVERNANCE
RATING WAS RAISED
IN 2020 TO A SCORE OF 8,
CORRESPONDING TO BEST
CORPORATE GOVERNANCE
PRACTICE.
1.
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NUMBER OF PARTICIPANTS OF THE ANNUAL
GENERAL MEETING
GENERAL MEETING
OF SHAREHOLDERS
4,191
2020
2019
2018
2017
The General Meeting of Shareholders is the supreme governing body
of VTB Bank. Any holder of ordinary shares may exercise the right to
participate directly in the management of the Bank by voting on the
agenda of the General Meeting of Shareholders. Preference shares carry
voting rights only in special cases, as stipulated by law.
Guided by the recommendations of the Bank
of Russia and the growing health risk, the
Supervisory Council decided on 14 April 2020
to annul its earlier decision to hold the Annual
General Meeting of Shareholders in the form
of an in-person meeting on 3 June 2020 in
St. Petersburg. By decision of the Supervisory
Council, the Annual General Meeting of VTB
Shareholders was held by absentee voting on
24 September 2020.
1,608
957
740
2,348
646
1,603
573
513
We treat the organisation and conduct of the General Meeting of
Shareholders very seriously, and we use every available communication
channel to inform all of our shareholders about when the meeting is to
be held and about the procedure for participating in it. Shareholders
may take part in a meeting of shareholders either in person (in the
event that an in-person meeting is held) or through absentee voting.
All shareholders of VTB Bank have access to the convenient e-voting
system developed by the Bank’s registrar, VTB Registrar.
1,086
Participated remotely
Participated in person
CHANGING THE TIMING OF THE ANNUAL
GENERAL MEETING OF SHAREHOLDERS
SHARE OF SHAREHOLDERS WHO VOTED
ELECTRONICALLY AT THE AGM
The decision to convene a General Meeting of Shareholders is taken
by the Supervisory Council. In accordance with applicable Russian
laws and the Bank’s Charter, information about the date and venue
of the General Meeting of Shareholders, as well as the record date for
shareholders eligible to participate, is published on VTB’s website and
is also distributed through the VTB Shareholder application. During
the time frame specified by law, shareholders can review materials
for the General Meeting of Shareholders on the Bank’s website or in
person at Shareholder Liaison Centres in Moscow, St. Petersburg and
Yekaterinburg. When voting electronically, the materials for meetings
are also available through the mobile application and in each user’s
personal account on VTB Registrar’s website.
January
98%
+15 p.p.
2020
2019
2018
2017
February
1 March
March
83%
+6 p.p.
April
Standard
77%
statements, videos, presentations, an interactive Annual Report
and a sustainability report, a guide for shareholders, a dividend
calculator and a quiz. The website also published daily information
on the number of shareholders who took part in the voting. More
than 9 thousand users visited the site during the meeting.
deadlines
May
+18 p.p.
59%
June
30 June
64.8% Voted on the website of VTB Registrar
32.7%
July
In 2020, the General Meeting of Shareholders was held in the form of
absentee voting in accordance with the recommendations of the Bank
of Russia; despite this, however, the number of meeting participants
increased by 78% compared with the year before.
Extended deadlines dou
to COVID-19 pfndemic
Voted through the VTB Shareholder mobile app
During the voting period, the Shareholder Liaison Centres in Moscow,
St. Petersburg and Yekaterinburg were available for shareholders for
in-person visits and consultations. The centres enabled shareholders
to study the materials for the meeting and to use terminals to take
part in electronic voting. In addition, the employees of the centres
were available to elaborate on the agenda and the meeting’s draft
decisions for shareholders. More than 30% of requests made during the
preparation of the annual meeting were related to dividends.
August
2.5% Voted through a nominee holder
September
30 September
2020 ANNUAL GENERAL MEETING
The annual report on the work of the
October
OF SHAREHOLDERS (AGM)
Shareholders Consultative Council, which is
usually included in the list of reports provided
at in-person annual meetings, was presented
in the format of a webinar in 2020, with some
4.5 thousand users viewing the presentation
online.
November
December
Due to the COVID-19 pandemic in 2020, the procedure for regulating
corporate relations and the timing of shareholder meetings changed.
In 2020, joint-stock companies were permitted to hold annual general
meetings of shareholders in the form of absentee voting; in addition,
the deadline for holding meetings was extended until 30 September.
In the event that shareholders were unable to take part in electronic
voting, they could contact one of the branches or divisions
of VTB Registrar, send instructions through a nominee holder
or complete a paper ballot.
Absentee voting on agenda items for
the annual meeting took place from 1 to
24 September 2020. A total of 4,191 VTB
shareholders took part in the meeting, 98%
of whom used electronic voting through the
mobile app or on the VTB Registrar website.
The number of participants increased by 78%
from the previous year.
At the same time, the Bank of Russia, in its letter No. IN-06-28/54 dated
9 April 2020 on Holding Annual General Meetings and the Distribution
of Profits in 2020, recommended that financial institutions hold their
annual general meetings at the end of August or in September 2020,
and that those companies that had already decided to hold their
meeting by 30 June 2020 consider the feasibility of changing the date
of their annual general meeting.
Shortly before the Annual General
Meeting of Shareholders, VTB developed
and launched a special website. The site
presented materials on the agenda that
were subject to mandatory disclosure
as well as a considerable amount
In preparation for the annual meeting, the Bank took a number of
additional measures. In particular, online training was organised
for more than 20 thousand front-line employees on interaction
with shareholders and on the procedure for holding a shareholders
meeting. This made it possible to provide qualified explanations to all
shareholders who contacted VTB branches.
of additional information: management
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Shareholders who participated in the Annual
General Meeting of Shareholders took part in
absentee voting on 18 agenda items:
14. Approval of a new edition of VTB Bank’s
Grounds for the distribution of VTB Bank’s profit
Part of the net profit earned in 2019 – in the
amount of RUB 7.7 billion, or 3.9% of net profit
for distribution – was used to cover the loss in
balance sheet account 10901 (Uncovered Loss)
that arose as a result of the transition from RAS
to accounting in accordance with International
Financial Reporting Standards (IFRS) 9 Financial
Instruments. By decision of the Annual General
Meeting of Shareholders, the majority of this loss
was covered by retained earnings from previous
years.
Charter;
for 2019
15. Approval of a new edition of the Regulation
Upon adopting a decision on the distribution of the Bank’s net
profit, the Annual General Meeting of Shareholders voted for the
payment of regular dividends in the amount of 10.0% of the Bank’s
IFRS consolidated net profit (10.2% of the Bank’s RAS net profit). The
amount of dividend payments on the Bank’s outstanding shares for
2019 amounted to RUB 20.12 billion, which per share amounted to the
following:
1. Approval of VTB Bank’s Annual Report;
on VTB Bank’s Supervisory Council;
2. Approval of VTB Bank’s annual financial statements;
3. Approval of VTB Bank’s profit allocation for 2019;
16. Approval of a new edition of the Regulation
on VTB Bank’s Management Board;
17. Approval of a new edition of the Regulation
4. Approval of the allocation of VTB Bank’s retained earnings from
on VTB Bank’s Statutory Audit Commission;
previous years;
RUB 0.00077345337561138 per ordinary share with a par value of
18. VTB Bank’s participation in the Big Data
RUB 0.01;
The Annual General Meeting of Shareholders
decided to distribute the Bank’s retained
earnings from previous years as follows:
5. The amount, terms and form of the 2019 dividend payment and
Association.
the record date to determine eligibility to receive dividends;
RUB 0.000193614774199896 per Type 1 registered preference share
The meeting elected a new Supervisory Council
and a new Statutory Audit Commission. As in
the previous year, the members of both bodies
included two representatives of the Shareholders
Consultative Council as well as representatives
of minority shareholders (Otkritie Group and the
State Oil Fund of the Republic of Azerbaijan).
with a par value of RUB 0.01;
6. The payment (declaration) of dividends for Type 1 preference
shares; the amount, terms and form of the dividend payment; and
the establishment of the record date to determine eligibility to
receive dividends;
VTB Bank’s retained earnings from previous
years, total RUB 349,300,947,164.24
RUB 0.00193614774199896 per Type 2 registered preference share
with a par value of RUB 0.1.
Deductions for the payment of dividends on
Type 1 registered preference shares
RUB 4,376,602,353.66
The decrease in the dividend payout ratio was a necessary measure that
enabled the Bank to make it through the economic downturn in 2020
while retaining the potential for further growth and the achievement of
strategic goals. Plans to generate capital, which depends on the Bank’s
net profit, were complicated in 2020 due to the situation in the Russian
economy and the banking sector caused by the COVID-19 pandemic.
When approving recommendations for the Annual General Meeting
of Shareholders on the payment of dividends, the Bank’s Supervisory
Council took into account the Bank’s capital requirements to comply
with the regulations of the Bank of Russia, as well as for sustainable
business development and strategy implementation.
7. The remuneration of Supervisory Council members who are not
state employees, in accordance with VTB Bank’s bylaws;
Shareholders agreed to the following distribution
of the Bank’s profit for 2019:
Deductions to cover losses incurred by VTB
Bank in 2019 as a result of the transition, in
accordance with the regulations of the Bank
of Russia, to accounting using International
Financial Reporting Standards (IFRS) 9
Financial Instruments
8. The remuneration of Statutory Audit Commission members who
are not state employees, in accordance with VTB Bank’s bylaws;
9. The number of VTB Bank Supervisory Council members;
10. The election of VTB Bank Supervisory Council members;
11. The number of VTB Bank Statutory Audit Commission members;
12. The election of VTB Bank Statutory Audit Commission members;
13. Approval of the VTB Bank's auditor;
RUB 344,924,344,810.58
The Bank’s retained earnings, which, following
the distribution of net profit for 2019, amounted
to RUB 166.7 billion, or 84.6% of the net profit
for distribution, will be used, by decision of the
Annual General Meeting of Shareholders, to
ensure business growth and to maintain the
Bank’s capital adequacy in accordance with the
requirements of the Bank of Russia.
The amount of dividend payment for each type of Bank shares for 2019
was calculated based on the principle of equalising returns on all three
types of shares. For ordinary shares, the average annual market value
of the Bank’s shares on Moscow Exchange for 2019 was used; for Type 1
and Type 2 preference shares, the par value of the shares was used. The
dividend yield for each type of shares was 1.94%.
By decision of the Annual General Meeting of Shareholders, part
of the Bank’s net profit was transferred to the Bank’s reserve fund,
since in accordance with Article 35 of the Federal Law on Joint-Stock
Companies, the Bank must make annual contributions to the reserve
fund in the amount of at least 5% of the net profit from the reporting
year until the fund reaches 5% of the charter capital. Due to the fact that,
as of 31 December 2019, the size of the reserve fund was less than 5% of
the charter capital, the Bank allocated RUB 2.6 billion, or 1.3% of RAS net
profit, to the reserve fund at the end of 2019, bringing the fund to 5% of
the Bank’s charter capital.
Ernst & Young was approved as the auditor
of the Bank’s 2020 financial statements. The
shareholders also approved new editions
of bylaws, including the Bank’s Charter.
Pursuant to a decision of the General Meeting
of Shareholders, the Bank’s legal address
was changed to 11a Degtyarnyy Pereulok,
St. Petersburg, 191144, Russia.
DISTRIBUTION OF THE BANK’S PROFIT FOR 2019, RUB BILLION
197.1
10.0
4.1
6.0
2.6
7.7
166.7
Net income to be
distributed
Dividends on
Dividends on Type 1
preference shares
Dividends on Type 2
preference shares
Contributions
Deductions for the
repayment of losses
due to the transition
to IFRS 9
Retained earnings
ordinary shares
to the Reserve Fund
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Supervisory Сouncil1
Scope of responsibilities
The Supervisory Council is one of the m ost im portant elem ents
of VTB Bank’s corporate governance system . In its activities,
the Supervisory Council is guided by the interests of shareholders
and the Bank. Acting in the interests of shareholders and in accordance
with Russian legislation, the Bank’s Charter, the Regulation
on the Supervisory Council and the Corporate Governance Code, it
provides general oversight of the Bank’s operations.
by the requirements of applicable legislation,
the listing rules of the stock exchange whose
quotation list includes the Bank’s securities
and the Bank’s Charter.
Dmitry
Grigorenko
Chairman of the Supervisory Council
Deputy Prime Minister of the Russian Federation,
Regulation on the Bank’s Supervisory
Council
Chief of Staff of the Government of the Russian Federation
The Supervisory Council’s main tasks are the elaboration and adoption
of the Bank’s Development Strategy, as well as the formation
of the Bank’s executive bodies and oversight of their activities,
organising assessments of the performance of the internal control
and risk management system, determining the Bank’s personnel policy,
including remuneration of executive bodies and Bank management,
and participation in decision-making on issues pertaining to Bank
management.
Yves Thibault
Matthias
de Silguy
Warnig
Vice President,
authorised administrator of Vinci,
SAS (France)
Executive Director
of Nord Stream 2 AG (Switzerland)
The Supervisory Council determines the rules for the functioning
of the Bank’s corporate governance system through the adoption
of bylaws that regulate the principles and procedures of its individual
elements and oversight of the effectiveness of the corporate
governance system as a whole.
Mikhail
VTB PLACES GREAT IMPORTANCE
ON THE APPOINTMENT OF
Andrey
The Supervisory Council is entrusted with the function of managing
conflicts of interest between the Bank’s management bodies,
shareholders and employees.
Zadornov
President and Chairman of the
Management Board of Bank
Otkritie Financial Corporation
Kostin
President and Chairman
of VTB Bank’s Management Board
INDEPENDENT DIRECTORS. THESE
DIRECTORS’ EFFECTIVE WORK
ON THE SUPERVISORY COUNCIL
STRENGTHENS SHAREHOLDERS’
AND INVESTORS’ TRUST IN THE
BANK AND ENSURES A HIGH
LEVEL OF TRANSPARENCY FOR ITS
GOVERNANCE SYSTEM AND THE
OBJECTIVITY OF THE SUPERVISORY
COUNCIL’S DECISIONꢀMAKING. THE
INDEPENDENT DIRECTORS PLAY
AN ACTIVE ROLE IN SUPERVISORY
COUNCIL DISCUSSIONS AND THE
DECISIONꢀMAKING PROCESS.
TOGETHER, THEY MONITOR THE
BANK’S PERFORMANCE AND ITS
COMPETITIVE POSITION, ANALYSE
THE PERFORMANCE OF THE
Members of the Supervisory Council are elected by the General Meeting
of Shareholders for a term of one year. Shareholders holding at least
2% of the Bank’s voting shares have the right to nominate candidates
to the Supervisory Council, and the Supervisory Council can nominate
candidates at its own discretion. Members of the Supervisory Council
are elected by means of a cumulative ballot at the General Meeting
of Shareholders.
Aleksey
Igor
Moiseev
Repin
Deputy Finance Minister
of the Russian Federation
Deputy Executive Director of the
Professional Investors Association
The functioning Supervisory Council as of the end of 2020
was elected at the AGM on 24 September 2020. As of 31 December
2020, the Supervisory Council consisted of 11 members, 10 of whom
were non-executive directors, and three were independent directors.
This combination of directors is in line with international best
practices and ensures that all shareholders’ interests are represented.
The composition of the Supervisory Council is reviewed annually
to ensure the right level of professionalism, experience and effectiveness,
and to ensure that it is in line with VTB’s strategic goals.
Israfil
Maksim
Mammadov
Reshetnikov
Minister of Economic
Development
Executive Director
of the State Oil Fund
of the Republic of Azerbaijan
of the Russian Federation
According to the Bank’s Corporate Governance Code,
the Supervisory Council should include at least three directors who
meet the independence criteria established by the listing rules
of the exchange whose quotation list includes the Bank’s securities.
The independent members of the Supervisory Council must not
have any relationship with the Bank that would prevent them from
fairly and impartially making decisions with regard to VTB’s strategy
and ongoing activities. In determining the independence criteria
for the members of the Supervisory Council, VTB Bank is guided
MANAGEMENT TEAM, ASSESS
MECHANISMS AND SYSTEMS OF
INTERNAL CONTROL AND RISK
MANAGEMENT, AND SETTLE
Valery
Alexander
Sidorenko
Sokolov
First Deputy Chief of Staff
of the Government
President and Chairman
of the Management Board
of Trust Bank
of the Russian Federation
CORPORATE CONFLICTS.
1.
Biographies and titles of the members of the Supervisory Council are provided as of 31 December 2020.
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Remit of the Supervisory Council
Supervisory Council composition
The Supervisory Council provides strategic direction; determines
VTB Bank’s long-term priorities; approves its Development Strategy
and long-term development programme; determines the key
principles and overall approach to risk management and internal
control, as well as its policy on remuneration and compensation paid
to executive bodies and other key executives; and exercises oversight
of the activities of executive bodies and corporate governance.
The Supervisory Council plays a key role in the Bank’s main corporate
activities.
On 24 September 2020, the Annual General Meeting of Shareholders1
elected Dmitry Grigorenko, Israfil Mammadov, Aleksey Moiseev, Maksim
Reshetnikov and Valery Sidorenko to the Supervisory Council for the first
time. Anton Siluanov, Sergey Dubinin, Shahmar Movsumov, Oksana
Tarasenko and Vladimir Chistyukhin left the Supervisory Council.
Corporate governance in partially state-owned companies differs
as a result of the special status of their major shareholder, the Russian
Federation. VTB Bank’s Supervisory Council includes state officials:
the civil servants Dmitry Grigorenko, Aleksey Moiseev, Maksim
Reshetnikov and Valery Sidorenko, as well as the representatives of state
interests Matthias Warnig and Andrey Kostin.
PROFESSIONAL COMPETENCIES OF MEMBERS OF THE SUPERVISORY COUNCIL1
In addition, the Supervisory Council includes representatives
of institutional/minority shareholders (professional directors): Mikhail
Zadornov, Alexander Sokolov, Israfil Mammadov (independent director),
Igor Repin (independent director) and Yves Thibault de Silguy (senior
independent director).
Information on the activities of the
Bank’s Supervisory Council
(available in Russian language only).
MEMBER OF THE
SUPERVISORY
COUNCIL
FIRST YEAR
STRATEGY
FINANCE AND
ECONOMICS
RISK
CORPORATE
BUSINESS
ON VTB BANK’S
SUPERVISORY
COUNCIL
MANAGEMENT, GOVERNANCE, ADMINISTRATION
AUDIT
LEGAL ISSUES
Dmitry Grigorenko
Matthias Warnig
2020
2007
2013
Yves Thibault de
Silguy
Dmitry Grigorenko
Chairman of the Supervisory Council
Mikhail Zadornov
Andrey Kostin
Israfil Mammadov
Aleksey Moiseev
Igor Repin
2018
2002
2020
2020
2018
2020
Civil servant
Born in 1978
Education:
Positions in other organisations:
Chairman of the Supervisory Council of VEB.RF
Maksim
Reshetnikov
2000 – Kuban Institute of International Entrepreneurship and
Management, specialisation in finance and credit
2000 – Institute of Economics, Law and Humanities,
specialisation in jurisprudence
Ownership of shares in the Bank
as of 31 December 2020:
% of ordinary shares 0%
Valery Sidorenko
Alexander Sokolov
2020
2018
Professional activities:
% of the charter capital 0%
Since January 2020 – Deputy Prime Minister of the Russian
Federation, Chief of Staff of the Government of the Russian
Federation
Chairman of the Supervisory Council
The Chairman organises the work
of the Council, convenes and chairs
its meetings, ensures that minutes
are kept and presides over General
Meetings of Shareholders. In the absence
of the Chairman, his or her duties
are assumed by a Supervisory Council
member as decided by the Supervisory
Council.
The Chairman of the Supervisory Council is elected by majority vote
of the members of the Supervisory Council. The Supervisory Council
has the right to re-elect its Chairman at any time by majority vote.
2013–2020 – Deputy Head of the Federal Tax Service
The Chairman is not permitted to combine this role with the position
of President and Chairman of the Management Board. The Chairman
of the Supervisory Council may not also be a member of the VTB
Bank Management Board, nor may he or she have any type
of employment relationship with the Bank.
Dmitry Grigorenko has been the Chairman
of VTB Bank’s Supervisory Council since
28 September 2020.
1.
1.
Competencies are established on the basis of information on the education and experience of the members of the Supervisory Council in professional fields and
are not a complete list of competencies that the members of the Bank’s Supervisory Council possess.
The biographies of the members of the Supervisory Council and their positions in other organisations are reported as of 31 December 2020.
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Matthias Warnig
Mikhail Zadornov
Member of the Strategy and Corporate Governance Committee
Member of the Supervisory Council
Representative of the state
Born in 1955
Professional director
Born in 1963
Education:
Positions in other organisations:
Member of the Board of Directors of Transneft and of
Fussballclub Gelsenkirchen-Schalke 04 c.V. (Germany)
Education:
Positions in other organisations:
1981 – Bruno Leuschner Higher School of Economics (Berlin,
Karlshorst), specialisation in national economics
1995 – additional professional training at Dresdner Bank
AG in Bad Homburg (Germany) and in London (United
Kingdom) through the Lending and Risk Management
programme
Candidate of Economic Sciences
Member of the Supervisory Council of Trust Bank, Bank
Otkritie Financial Corporation and the Higher School of
Economics
1984 – Plekhanov Russian University of Economics,
specialisation in national economic planning
Deputy Chairman of the Board of Directors of Rosneft
Professional activities:
Member of the Board of Directors of the Otkritie private
pension fund
Chairman of the Administrative Council of Gas Project
Development Central Asia AG (Switzerland)
Since January 2018 – President and Chairman of the
Management Board of Bank Otkritie Financial Corporation
2005–2017 – President and Chairman of the Management
Board and member of the Management Board of VTB24
Professional activities:
Chairman of the Board of Directors of Rosgosstrakh
insurance company and RGS Bank
Since September 2015 – Executive Director
of Nord Stream 2 AG (Switzerland)
Since 2008 – Director of Interatis AG (Switzerland)
2006–2016 – Managing Director of Nord Stream AG
(Switzerland)
Member of the Administrative Council of Gazprom
Schweiz AG (Switzerland)
Ownership of shares in the Bank
as of 31 December 2020:
% of ordinary shares 0.000246%
% of the charter capital 0.000049%
Ownership of shares in the Bank
as of 31 December 2020:
% of ordinary shares 0%
% of the charter capital 0%
Yves-Thibault de Silguy
Israfil Mam m adov
Chairman of the Audit Committee
Member of the Staff and Remuneration Committee, Member of the Audit Committee
Member of the Staff and Remuneration Committee
Senior independent director
Born in 1948
Independent director
Born in 1973
Education:
2004–2011 – Member of the Board of Directors of SMEG
(Société Monégasque de l’Electricité et du Gaz)
Education:
Positions in other organisations:
1971 – University of Rennes II in Upper Brittany, degree in law
1972 – University of Paris 1 (Pantheon-Sorbonne), degree in
public law
1995 – Moscow State Institute of International Relations,
specialisation in international economic relations
2017 – Yale School of Management, Executive Education:
Leadership and Change Management
Member of the Supervisory Council of the Southern Gas
Corridor
Positions in other organisations:
Chairman of the Supervisory Council of Sofisport SA
(France)
1972 – Institute for Political Studies (Sciences Po) (Paris),
specialisation in public law
1976 – National School of Administration (ENA), Guernica
class
Member of the Management Board of the International
Forum of Sovereign Wealth Funds
2017 – Stanford Graduate School of Business, Executive
Education: Leading Change and Organisational Renewal
2018 – Harvard Business School, Executive Education: High
Potentials Leadership Program
Member of the Board of Directors of Louis Vuitton Moet
Hennessy SA (France)
Member of the Board (in a pro bono capacity) of the
Economic Council of the Republic of Azerbaijan
Professional activities:
Since May 2010 – Vice President and delegated
administrator of Vinci SAS (France), Senior Director of the
Board of Directors, Vinci Group (France)
Since 2010 – President of YTSeuropaconsultants, SARL
(France)
Ownership of shares in the Bank
as of 31 December 2020:
% of ordinary shares 0%
Professional activities:
Since November 2019 – Executive Director of the State Oil
Fund of the Republic of Azerbaijan
2013–2019 – Deputy Executive Director of the State Oil Fund
of the Republic of Azerbaijan
Ownership of shares in the Bank
as of 31 December 2020:
% of ordinary shares 0%
% of the charter capital 0%
% of the charter capital 0%
2005–2012 – Member of the Council for Foreign Affairs,
French Foreign Ministry
2008–2013 – Chief Investment Director of the State Oil Fund
of the Republic of Azerbaijan
2007–2008 – Representative of the State Oil Company of the
Republic of Azerbaijan in Great Britain
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Andrey Kostin
Alexey Moiseev
Chairman of the Strategy and Corporate Governance Committee
Member of the Strategy and Corporate Governance Committee
Representative of the state
Born in 1956
Civil servant
Born in 1973
Education:
the Financial University under the Government of the
Russian Federation, Lomonosov Moscow State University,
St. Petersburg State University, Friends of the Russian
Museum Development Fund, the Moscow State Institute
of International Relations (MGIMO), the Charitable
Education:
Positions in other organisations:
Candidate of Economic Sciences
1979 – Lomonosov Moscow State University, Economics
Department
1995 – Sergo Ordzhonikidze State Academy of Management,
specialisation in global economy
Chairman of the Board of Directors of Bank DOM.RF,
Almazyuvelirexport, Goznak
1998 – University of Rochester, USA, specialisation in business
administration
Member of the Board of Director of Rosippodromy, Deposit
Professional activities:
Since 2002 – President and Chairman of VTB Bank’s
Management Board
Foundation for the Restoration of the Resurrection New
Jerusalem Monastery, the Mariinsky Theatre, the I.K.O.
Centre, the State Primorsky Opera and Ballet Theatre, the
National Coordination Centre for Developing Economic
Cooperation with the Countries of the Asia-Pacific Region,
the Deaf–Blind Support Fund, the Russian Geographical
Society, the Nauka-Detyam Foundation, the Russian
Children’s Foundation, the Yevgeny Primakov High School
and the National Intellectual Development Foundation
2013 – Financial University under the Government of the
Russian Federation, Professional Development Programme:
Organisational Economics
2016 – Russian Presidential Academy of National Economy
and Public Administration, Professional Development
Programme: Organisational Economics
Insurance Agency, Russian Post
Member of the Supervisory Council of the Banking Sector
Consolidation Fund Management Company, Alrosa, Trust
Bank, Bank Otkritie Financial Corporation, Fund for the
Protection of the Rights of Citizens Participating in Shared
Construction, DOM.RF
1996–2002 – Chairman of Vnesheconombank
Positions in other organisations:
Chairman of the Supervisory Council of the Russian
Gymnastics Federation
Professional activities:
Since July 2012 – Deputy Finance Minister of the Russian
Federation
Member of the National Financial Council of the Bank of
Russia
Member of the Supervisory Council of Post Bank, the
Russian Volleyball Federation and the Kurchatov Institute
Member of the Supreme Council of the United Russia
political party
2010–2012 – Deputy Head of the Analytics Department, Head
of the Macroeconomic Analysis Division at VTB Capital
2001–2010 – Senior Economist, Deputy Head of the Analytics
Department at Renaissance Capital – Financial Adviser
Ownership of shares in the Bank
as of 31 December 2020:
% of ordinary shares 0%
Member of the Board of Directors of VTB Capital, VTB
Capital Holding, VTB Capital IB Holding, Russian Post and
Rostelecom
Member of the Presidium of the non-profit partnership
National Council on Corporate Governance
% of the charter capital 0%
Member of the Bureau of the Board of the Russian Union
of Industrialists and Entrepreneurs and of the Russian
Union of Industrialists and Entrepreneurs Russian
Employers Association
Member of the Council of the Association of Russian Banks
and the I Am a Professional Association
Igor Repin
Member of the Strategy and Corporate Governance Committee
Chairman of the Staff and Remuneration Committee
Member of the Audit Committee
Chairman of the VTB Bank’s Shareholders Consultative Council
Member of the Public Council under the Russian Finance
Ministry
Chairman of the Board of Trustees of the Bolshoi Theatre
Ownership of shares in the Bank
as of 31 December 2020:
% of ordinary shares 0.00183%
% of the charter capital 0.00036%
Independent director
Born in 1966
Member of the Board of Trustees of the Foundation
for Supporting and Developing Physical Culture and
Sport, the Sports Federation Dynamo Hockey Club,
Education:
Positions in other organisations:
Chairman of the Board of Directors of the Federal Centre
for Geoecological Systems
1988 – Lomonosov Moscow State University, specialisation in
land hydrology
Professional activities:
Since 2001 – Deputy Executive Director of the Professional
Investors Association
Ownership of shares in the Bank
as of 31 December 2020:
% of ordinary shares 0.0000002315%
% of the charter capital 0.0000000461%
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Maksim Reshetnikov
Valery Sidorenko
Member of the Supervisory Council
Member of the Strategy and Corporate Governance Committee
Civil servant
Born in 1979
Civil servant
Born in 1972
Education:
Positions in other organisations:
Education:
2012–2018 – Director of the Department of Economics and
Finance of the Government of the Russian Federation
Candidate of Economic Sciences
Chairman of the Supervisory Council of the Federal
Competence Centre for Labour Productivity, the WTO
Centre of Expertise, MONOGORODA.RF, the Entrepreneurs
Platform, AIR
Candidate of Economic Sciences
1998 – Tver State Technical University, specialisation in power
supply
2000 – Perm State National Research University,
specialisation in mathematical economics
2002 – Perm State National Research University,
specialisation in linguistics and translation
Positions in other organisations:
Deputy Chairman of the Supervisory Council, Analytical
Centre for the Government of the Russian Federation
1999 – Tver State Technical University, specialisation in
economics and enterprise management
2004 – postgraduate studies at the Budget and Treasury
Academy of the Ministry of Finance of the Russian
Federation
Member of the Supervisory Council of the Moscow
Innovation Cluster, the Analytical Centre for the
Government of the Russian Federation, the Russian Direct
Investment Fund, Roscosmos, Digital Economy and VEB.
RF
Professional activities:
Since January 2020 – Minister of Economic Development of
the Russian Federation
Member of the Supervisory Council, VEB.RF
Ownership of shares in the Bank
as of 31 December 2020:
% of ordinary shares 0%
2017–2020 – Governor of Perm Krai
Professional activities:
2017 – Acting Governor of Perm Krai
2012–2017 – Minister, Head of the Department of Economic
Policy and Development of the City of Moscow, Government
of Moscow
Since January 2020 – First Deputy Chief of Staff of the
Government of the Russian Federation
2018–2020 – Deputy Chief of Staff of the Government of the
Russian Federation
Chairman of the Board of Directors of RVC
% of the charter capital 0%
Deputy Chairman of the Board of Directors of SME
2010–2012 – First Deputy Chief of Staff for the Mayor and
Government of Moscow
Corporation
Member of the Board of Directors of Russian Railways and
Russian Post
Alexander Sokolov
Member of the Strategy and Corporate Governance Committee
Member of the National Financial Council of the Bank of
Russia
Professional director
Born in 1979
Member of the Board of Trustees of the Skolkovo
Foundation
Ownership of shares in the Bank
as of 31 December 2020:
% of ordinary shares 0%
Education:
Positions in other organisations:
Member of the Supervisory Council of Trust Bank
2002 – Russian State University of Aviation Technology,
specialisation in economics and enterprise management
% of the charter capital 0%
Chairman of the Board of Directors of United Wagon
Professional activities:
Company and of Inteco Intex JSC
Since July 2018 – President and Chairman
of the Management Board of Trust Bank
2019–2020 – Head of the First Block of Bank Otkritie Financial as of 31 December 2020:
Corporation
Ownership of shares in the Bank
% of ordinary shares 0%
2018–2019 – Head of the Risks and Collection Unit, Bank
Otkritie Financial Corporation
% of the charter capital 0%
2017–2018 – Member of the Management Board of Bank
Otkritie Financial Corporation
2014–2017 – Member of the Management Board of VTB24
2008–2017 – Director of the Risk Analysis Department
at VTB24
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Members of the Supervisory Council whose term ended
at the AGM on 24 September 2020
Shahmar Movsumov
Anton Siluanov
Independent director
Born in 1972
Civil servant
Born in 1963
Education:
2006–2019 – Executive Director of the State Oil Fund of the
Republic of Azerbaijan
2005–2006 – General Director of the National Bank of
Azerbaijan
Education:
Positions in other organisations:
1995 – Moscow State Institute of International Relations,
specialisation in international economic relations
2004 – John F. Kennedy School of Government at Harvard
University, specialisation in public finance
Doctor of Economic Sciences
Chairman of the Supervisory Council of Alrosa
1985 – Moscow Financial Institute, specialisation in finance
and credit
2007 and 2010 – National State Tax Academy of the Ministry
of Finance of the Russian Federation and the Financial
University under the Government of the Russian Federation,
professional development
Governor from the Russian Federation of the BRICS New
Development Bank and the International Monetary Fund
Positions in other organisations:
Chairman of the Supervisory Council of the International
Bank of Azerbaijan
Professional activities:
Member of the Supervisory Council of the Russian Direct
Investment Fund, VEB.RF and Rostec
Since 2019 – Assistant to the President of the Republic of
Azerbaijan, Head of the Department for Economic Affairs
and Innovative Development Policy of the Administration of
the President of the Republic of Azerbaijan
Member of the Board of Trustees of the ADA University
Foundation
Class 1 Full State Counsellor of the Russian Federation
Member of the Board of Trustees of the Skolkovo
Foundation and the Charitable Foundation for the
Restoration of the Resurrection New Jerusalem Monastery
Professional activities:
Since 2020 – Minister of Finance of the Russian Federation
2018–2020 – First Deputy Prime Minister of the Russian
Federation, Minister of Finance of the Russian Federation
1992–2018 – Deputy Head of Section, Deputy Department
Manager–Head of Section, Deputy Department Manager,
Deputy Department Head, Head of Department,
Department Manager, Deputy Minister, Director of
Department, Deputy Minister, acting Minister of Finance of
the Russian Federation, Minister of Finance of the Russian
Federation
Member of the Academic Council of the Financial
University
Authorised representative of the Russian Federation in the
Eurasian Development Bank
Sergey Dubinin
Chairman of the Board of the Eurasian Fund for
Stabilisation and Development, and of the National
Financial Council of the Bank of Russia
Representative of the state
Born in 1950
Education:
Positions in other organisations:
Advisor and member of the Board of Directors of VTB
Capital
Doctor of Economic Sciences, Associate Professor
1973 – Lomonosov Moscow State University, specialisation
in political economy
Member of the Board of Directors of VTB Capital Holding
Professional activities:
IB and VTB Capital Holding
Since 2014 – Head of the Finance and Credit Faculty at
Lomonosov Moscow State University
2005–2008 – Member of the Board of Directors, Chief
Financial Officer of RAO UES
2004–2005 – Member of the Management Board of RAO
UES
2001–2004 – Deputy Chairman of the Management Board of
RAO UES
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In accordance with the Regulation on the Bank’s Supervisory Council,
a senior independent director has been elected since 2015 from
among the members of the Council serving as independent directors.
The senior independent director acts as an advisor to the Chairman
of the Supervisory Council and coordinates interactions between
the independent directors. The senior independent director also
interacts with the Bank’s shareholders. If a dispute arises, the senior
independent director should take measures to resolve the dispute
through cooperation with the Supervisory Council Chairman, the other
members of the Supervisory Council and the Bank’s shareholders to
ensure the smooth operation of the Supervisory Council
The Supervisory Council’s Staff and
Remuneration Committee regularly assesses
the independence of candidates for the
Supervisory Council and considers issues
related to the independence of independent
directors.
Oksana Tarasenko
Civil servant
Born in 1983
In 2020, no transactions were made involving
the acquisition or disposal of Bank shares by
members of the Supervisory Council
Education:
2011–2015 – Assistant Manager, Head of the Department for
Social and Cultural Organisations and Foreign Property, Head
of the Industrial Organisations and Foreign Property Division
of the Federal Agency for State Property Management
Candidate of Legal Sciences
2005 – Lomonosov Moscow State University, specialisation in
jurisprudence
2009 – Lomonosov Moscow State University, specialisation in
management
Yves Thibault de Silguy has been the senior independent director since
23 May 2018.
Positions in other organisations:
2016–2018 – Lomonosov Moscow State University and
the Russian Presidential Academy of National Economy
and Public Administration, professional development
programmes
Member of the Board of Directors of Rosippodromy,
Rusnano, Rusnano Management Company, RVC,
Sovcomflot and the Vorobyovy Gory Innovative Scientific
and Technological Centre of Moscow State University
SHAREHOLDER REPRESENTATIVES , %
INDEPENDENCE, %
LENGTH OF SERVICE, %
9
18
Professional activities:
Since 2018 – Deputy Minister of Economic Development of
the Russian Federation
Member of the Supervisory Council of Russian Agricultural
Bank
28
9
2015–2018 – Advisor to the Minister, acting Director of the
Department for Coordination, Development and Regulation
of Foreign Economic Affairs, Director of the Corporate
Governance Department, Assistant to the Minister of
Economic Development of the Russian Federation
Member of the Board of Trustees of the Skolkovo
Foundation and the Charitable Foundation for the
Restoration of the Resurrection New Jerusalem Monastery
Continuity
Balance
Versatility
of interests
36
27
27
36
55
55
Less than 1 year
Representatives of the state
Majority shareholder
From 1 year to 5 years
More than 5 years
Independent directors
Professional directors
Institutional investors
Minority shareholders
Senior independent director
Vladimir Chistyukhin
Representative of the state
Born in 1973
CHANGES IN THE SUPERVISORY COUNCIL
Education:
2002–2004 – Deputy Director of the Department of Foreign
Exchange Regulation and Control, Bank of Russia
63%
1995 – Lomonosov Moscow State University, specialisation in
legal studies
permanent members
of the Supervisory Council
3
5
Positions in other organisations:
Member of the Board of Directors of the Bank of Russia
and of the Deposit Insurance Agency
3
Professional activities:
4
Since 2014 – Deputy Governor of the Bank of Russia
2013–2014 – First Deputy Head of the Financial Markets
Service, Bank of Russia
2011–2013 – Director of the Financial Stability Department,
Bank of Russia
2004–2011 – Deputy Director of the Banking Regulation and
Supervision Department, Bank of Russia
changes in the composition
13
2
13 of the Supervisory Council
1
1
of the composition of the
63
63% Supervisory Council changed
2016
2017
2018
2019
2020
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Liability insurance for Supervisory Council
Report on the activities
members
of the Supervisory Council
THE INDUCTION PROGRAMME CONSISTS
OF THE FOLLOWING ACTIVITIES
Supervisory Council members are insured under the directors
liability insurance programme (director’s and officer’s liability, D&O).
In accordance with the D&O insurance programme, compensable
losses (including legal expenses) incurred due to unintentional
wrongful acts, negligence or omission on the part of members
of the Supervisory Council related to the Bank’s financial operations
are reimbursed in relation to claims filed during the insurance
period by investors, shareholders or government bodies. The grounds
for a claim may be the personal responsibility of members
of the Supervisory Council for mistakes made during the decision-
making process, shortfalls in financial control and risk management
leading to losses, a reduction in share price or asset value or damages
caused to third parties.
Meetings of the Supervisory Council are convened at the initiative
of its Chairman or at the request of a Council member, the Statutory
Audit Commission, the Auditor, the Management Board, the President
and Chairman of the Management Board or the Head of the Internal
Audit Department. A quorum is formed by the attendance of at least
half of the elected members.
Members are able to review materials
for meetings in advance, in addition
to recommendations and conclusions
of the Supervisory Council’s committees
on each agenda point. The Supervisory
Council’s schedule is compiled for the period
between AGMs and is approved by the Council.
Meetings are scheduled in advance based
on the Bank’s business cycle and may be held
in person or through absentee voting.
Any member unable to attend a meeting
can still participate via videoconference
(including voting on agenda items); they can
also submit a written opinion on agenda
items. A member of the Supervisory Council
who has submitted his or her written opinion
on the agenda the day before the start
of the meeting is considered to have taken
part in the meeting. A written opinion can
be issued both on paper and in the form
of an electronic document signed
Holding meetings with the managers
of the Bank’s key structural divisions, as well
as with members of the Bank’s executive
bodies
Decisions are taken by a majority vote of participating members
unless otherwise provided in the Charter and the Regulation
on the Supervisory Council. For decision-making purposes, each
member of the Council has one vote at meetings.
Consultations with the Bank’s Corporate
Secretary on issues related to the organisation
of the work of the Bank’s Supervisory Council
When considering agenda items, the members of the Supervisory
Council assess possible conflicts between their interests and the Bank’s
interests and do not participate in voting on any issue (and, if
necessary, do not take part in discussions of the issue) that may,
in the opinion of a member of the Supervisory Council, lead to such
a conflict of interest.
In 2020, a contract for directors liability insurance was signed for a new
term. The feasibility of the extension was approved by VTB Bank’s
Operational and Regulatory (Compliance) Risks Committee.
Familiarisation with Bank documents
governing the activities of the Bank’s
governing bodies
Introduction to membership
of the Supervisory Council
Meetings of the Supervisory Council are held on a scheduled basis,
although, if necessary, they may be held outside of the schedule.
The format of each Supervisory Council is determined in accordance
with the Bank’s Charter and based on the importance of its agenda.
The most significant matters are brought up at in-person meetings.
An induction programme for first-time members of the Supervisory
Council of VTB Bank was introduced in order to ensure the efficient
operation of the Supervisory Council. It will also improve the Bank’s
corporate governance practices in accordance with the best
international corporate governance principles, including those
provided by the Corporate Governance Code approved by the Board
of Directors of the Bank of Russia, the Regulation on the Staff
and Remuneration Committee of the Bank’s Supervisory Council
and the Bank’s Corporate Governance Code. The induction
programme was created by decision of the Staff and Remuneration
Committee of the Bank’s Supervisory Council on 7 October 2016
(Minutes No. 48, hereinafter the Programme).
with an electronic signature using special
software.
At every Supervisory Council meeting, a report is provided to update
members on the implementation of decisions, assignments
and programmes approved by the Supervisory Council.
As part of the Programme in 2020, the Supervisory Council’s newest
members met for the first time with members of VTB Bank’s
Management Board and with the Corporate Secretary. During
these meetings, they were provided with information on the Bank’s
Development Strategy for 2019–2022, the corporate governance
system and the risk management and internal control system.
In addition, they were given an introduction to the Bank’s bylaws
and other information necessary for members of the Supervisory
Council to perform their duties effectively.
YEAR
NUMBER OF IN-PERSON MEETINGS AND
IN-PERSON
BY ABSENTEE
VOTING
NUMBER
OF MATTERS
CONSIDERED
ABSENTEE VOTINGS
2020
2019
2018
2017
2016
15
16
17
19
21
5
6
7
7
8
10
10
10
12
13
122
142
147
205
240
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PARTICIPATION OF MEMBERS OF THE SUPERVISORY COUNCIL
IN MEETINGS
Depending on the results of in-person
meetings or absentee ballots, minutes
are drawn up reflecting the voting results
as well as the position of each member
of the Supervisory Council on the agenda
items.
PRIORITY AREAS OF THE BANK’S OPERATIONS:
approval of VTB Bank’s business plan and financial plan (budget)
for 2021;
approval of the Regulation on
Management of VTB Bank’s Intellectual
Property Rights;
STATISTICS ON THE PARTICIPATION OF MEMBERS
approval of VTB Bank’s Investment Programme for 2020; approval
of a programme to improve VTB Bank’s operational efficiency and
reduce expenses for 2020;
approval of a new version of VTB Bank’s
OF THE SUPERVISORY COUNCIL IN MEETINGS ꢀ
Code of Ethics;
4
ABSENTEE VOTING BEFORE 24 SEPTEMBER 2020
3
8
1
1
Matthias Warnig
Yves-Thibault de Silguy
Sergey Dubinin
In 2020, the Supervisory Council actively
engaged with the Bank’s minority
shareholders and also considered
the Report on Cooperation with the Bank’s
Shareholders and an action plan for working
with shareholders in the upcoming calendar
year.
review of directives from the Federal
Agency for State Property Management
and reports on their implementation.
3
3
3
1
8
9
9
9
9
9
9
9
9
9
approval of a new version of the plan to restore VTB Bank’s
financial stability;
Andrey Kostin
2
participation of VTB Bank in Banco VTB África and VTB
STAFF ISSUES:
election of the Chairman of the
Supervisory Council (Dmitry Grigorenko);
Shahmar Movsumov
Vladimir Chistyukhin
Anton Siluanov
2
3
1
Commercial Financing;
approval of an action plan for the divestment of the Bank’s non-
core assets for 2020 and for (quarterly) registration of the Bank’s
non-core assets, and approval of a new version of the Programme
for the Divestment of Non-core Assets;
3
2
3
2
Mikhail Zadornov
Alexander Sokolov
Igor Repin
A representative of minority shareholders
and an independent member
of the Supervisory Council, Igor Repin, took
part in meetings with minority shareholders
and also in meetings of the Bank’s
election of the senior independent
1
1
director (Yves Thibault de Silguy);
Oksana Tarasenko
approval of the Supervisory Council to
allow the President and Chairman of the
Management Board and members of the
Management Board to hold management
positions in other organisations;
approval of a programme and prospectus for VTB Bank’s KS-4
series of listed bonds, and of programmes for VTB Bank’s SUB-T1
and SUB-T2 series bonds;
Personal participation at in-person meetings
Shareholders Consultative Council.
Written opinion submitted to in-person meetings
Participation in absentee voting
KEY ISSUES CONSIDERED
Did not participate in the meetings due to a conflict of interest
BY THE SUPERVISORY COUNCIL IN 2020
The Bank’s Supervisory Council
considered a total of 122 issues in 2020,
and the Supervisory Council committees
prepared recommendations on 44 of these
issues.
approval of VTB Bank’s Long-Term Development Programme for
2020–2023.
election of members of VTB Bank’s
Management Board (Svyatoslav Ostrovsky
and Natalia Dirks) and establishing their
remuneration and compensation;
STATISTICS ON THE PARTICIPATION OF MEMBERS
OF THE SUPERVISORY COUNCIL IN MEETINGS ꢀ
ABSENTEE VOTING AFTER 24 SEPTEMBER 2020
CORPORATE GOVERNANCE AND PROCEDURAL ISSUES:
calling and determining the agendas for the AGM and
Extraordinary General Meetings of Shareholders, establishing the
record date for eligibility in General Meetings of Shareholders,
consideration of issues proposed by Bank shareholders for
inclusion on the agenda of AGMs, consideration of candidates
proposed by Bank shareholders for election to the Supervisory
Council and the Statutory Audit Commission, and other issues
related to the preparation and holding of the General Meeting of
Shareholders;
2
1
payment of bonuses to members of VTB
Bank’s executive bodies for 2019 and
deferred bonuses for 2018 and 2017;
Matthias Warnig
Yves-Thibault de Silguy
Andrey Kostin
1
1
1
1
1
1
2
2
2
2
1
Mikhail Zadornov
Alexander Sokolov
Igor Repin
approval of a new version of the List of Key
Performance Indicators for Evaluating the
Activities of Members of the Management
Board of VTB Bank.
16%
1
1
1
1
1
1
1
Dmitry Grigorenko
Valery Sidorenko
Israfil Mammadov
Alexey Moiseev
1
recommendations on the distribution of profits and the amount of
1
1
1
1
12%
dividends on Bank shares;
RISKS AND INTERNAL CONTROL:
approval of new versions of VTB Bank’s
Internal Control Regulation, Risk and
Capital Management Strategy, Procedure
for Managing the Most Significant Risks,
Regulation on the Risk Management
System and Procedure for the Application
of Risk Management Methodologies and
Models for Quantitative Risk Assessment
(concerning credit risk and using an
approach based on internal ratings);
122 issues
1
considered by the
Supervisory Council
2
Maksim Reshetnikov
preliminary approval of the Bank’s Annual Report;
proposals of candidates for the Bank’s auditor;
in 2020
42%
Personal participation at in-person meetings
Written opinion submitted to in-person meetings
Participtation in absentee voting
17%
review of the results of the assessments of VTB Bank’s corporate
governance system for 2019 and of the work of the Supervisory
Council in 2019;
13%
Corporate governance and procedural issues
Review of reports and plans
election of the members of the Supervisory Council’s committees
Risks, internal control
and the appointment of the committee chairpersons;
Staff issues and the incentive system
Priority areas of the Bank’s operations
review of a report on the activities of the
Internal Audit Department for 2H 2019
and 1H 2020, and approval of its work plan
for 2021;
approval of amendments to the Bank’s Regulation on the
Procurement of Goods, Works and Services;
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review of a report on the results of the implementation in 2019
of the Rules on Internal Monitoring in Respect of the Prevention
of Money Laundering and Terrorist Financing (AML/CTF) and
recommended measures to improve the AML/CTF system;
Evaluation of the work
The results of the assessment revealed that the members
Information about the activities of the
Bank's Supervisory Council can be
found on the Bank's ofcial website:
(ссылка) (available in Russian language
only).
of the Supervisory Council
of the Supervisory Council highly rated the maturity of the Bank’s
corporate governance system. The average assessment score was 3.95
points (98.75% of the highest possible score), an increase from 3.91
in 2019. The score has remained steadily above 3.9 over the past five
years.
VTB Bank conducts an annual assessment
of its corporate governance system.
The assessment also includes a self-
review of quarterly reports by inspectors of the Bank’s professional
activities in the securities market;
evaluation of the activities of the Supervisory
Council based on a questionnaire completed
by the members of the Council pursuant
to the Methodology for Assessing the Bank’s
Corporate Governance System approved
by the Supervisory Council’s Strategy
and Corporate Governance Committee.
In 2020, all of the assessed components either increased or
remained the same as in 2019. Increases were noted for the following
components: coordination of the disclosure of information about
the Bank (from 3.90 to 3.97), approval of the Bank’s development
strategy and oversight of its implementation (from 3.73 to 3.76),
division of powers between management bodies (from 3.87 to 3.93)
and determination of rules and procedures ensuring compliance
with the principles of professional ethics (from 3.87 to 3.96).
In the final results, four components received the maximum score
of 4.00 points; the remaining five received scores between 3.76
and 3.97 points.
review of quarterly reports on significant risks and on VTB Bank’s
capital adequacy, as well as on the results of stress testing at VTB
Bank; key parameters of quantitative indicators of the risk appetite
of VTB Bank and of VTB Group were approved/amended.
REVIEW OF REPORTS AND PLANS:
reports on the activities of the Supervisory Council’s committees;
In accordance with the Methodology,
the Bank’s corporate governance system
is assessed according to the following
components:
report on the Bank’s sponsorship and charitable activities for 2019;
report on the work of the Bank’s Corporate Secretary in 2019;
division of powers between management
Compensation paid to members
of the Supervisory Council
report on interaction between VTB Bank and its shareholders in
bodies;
Regulation on Remuneration and
Compensation Paid to the Members of
the Supervisory Council
2019 and plans to work with shareholders in 2020;
organisation of the activities
The amount of remuneration and compensation paid
to the members of VTB Bank’s Supervisory Council
and the procedure for determining the amount thereof
is defined in accordance with the Regulation on Remuneration
and Compensation Paid to the Members of the Supervisory
Council of VTB Bank, approved pursuant to the recommendation
of the Supervisory Council’s Staff and Remuneration Committee
at the Bank’s AGM1 and posted in the Charter and bylaws section
on the Bank’s website.
report on the financial results and performance of VTB Group
of the Supervisory Council;
(available in Russian language only).
companies (quarterly);
approval of the Bank’s development
strategy and oversight of its
implementation;
progress report on the implementation of the Bank’s Programme
for the Divestment of Non-core Assets (quarterly).
INFORMATION TECHNOLOGY IN THE WORK
OF THE SUPERVISORY COUNCIL
coordination of risk management;
Since 2018, members of the Supervisory Council have been able to
use a mobile electronic office that gives them single-point access to
materials from current and past meetings of the Supervisory Council
and its committees, as well as information about decisions adopted,
participants and other information required for the members of
the Bank’s Supervisory Council to perform their duties effectively,
including financial statements, press reviews, Bank bylaws, etc.
prevention of conflicts of interest
on the part of shareholders, members
of the Supervisory Council, the Bank’s
executive bodies and Bank employees;
relations with affiliated parties;
determination of rules and procedures
ensuring compliance with the principles
of professional ethics;
THE AMOUNT OF REMUNERATION PAID TO MEMBERS OF THE BANK’S SUPERVISORY COUNCIL FOR THE CORPORATE
YEAR HAS NOT CHANGED SINCE 2012 AND AMOUNTS TO2:
The Bank continued to work on introducing digital technologies into
the activities of the Supervisory Council; in 2020, for example, the
Bank made it possible for members of the Supervisory Council to
vote electronically using an electronic signature.
% OF BASE
PAYMENT
RUB
coordination of the disclosure
of information about the Bank;
Base payment
monitoring the internal control system.
Remuneration for performing the duties of a member of the Supervisory Council
Bonuses for additional duties
100
4,600,000
For chairmanship of the Supervisory Council
For chairmanship of a Supervisory Council committee
For membership in a Supervisory Council committee
30
20
10
1,380,000
920,000
460,000
1.
Minutes No. 47 dated 24 June 2016.
2.
Payment conditions: attendance in person or participation via videoconference in at least half of the meetings held, as well as participation in at least half of
absentee votes held by the Bank’s Supervisory Council or a Supervisory Council committee. The decision on the payment of remuneration to members of the
Supervisory Council based on 2019 results was taken at VTB Bank’s Annual General Meeting of Shareholders on 24 September 2020. The decision on the payment
of remuneration to the members of the Supervisory Council based on 2020 results will be made at VTB Bank’s Annual General Meeting of Shareholders in 2021.
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REMUNERATION PAID TO MEMBERS OF THE
SUPERVISORY COUNCIL, RUB THOUSAND
In accordance with a resolution of the General Meeting
of Shareholders, the members of the Bank’s Supervisory Council may
receive remuneration and compensation for expenses incurred
in the course of their duties during their term in office depending
on their actual involvement in the work of the Supervisory Council
and Supervisory Council committees.
Strategy and Corporate Governance Committee
39,560
2020
2019
2018
2017
2016
In the reporting year, the Strategy and Corporate Governance Committee provided recommendations
to the Supervisory Council regarding key issues of strategic and business planning: the Committee also reviewed
and recommended for approval the Strategy for Risk Management, the Investment Programme for 2020, reports
on realisation of the Bank’s Long-Term Development Programme and IT Strategy in 2019. Special attention
was paid to questions relating to corporate governance: the Committee evaluated the results of the Supervisory
Council’s performance review, which, for the first time, was conducted with the help of an independent
consultant; an updated edition of the Bank’s Code of Ethics, which was supplemented with new norms
regarding comprehensive management of conflicts of interest, was recommended for approval.
44,160
In case of early termination, as well as the re-election of members
of the Supervisory Council at an Extraordinary General Meeting
of Shareholders, the remuneration of a newly elected or
former member of the Supervisory Council is determined
proportionate to the time spent as a member of the Supervisory
Council, as Chairman of the Supervisory Council, as a member
of a Supervisory Council committee or as the Chairman
of a Supervisory Council committee during the corporate year.
48,280
47,948
48,760
In accordance with applicable Russian legislation, members
of the Supervisory Council who are state employees do not receive
any remuneration. Remuneration is paid by the Bank through bank
transfers; no other forms of remuneration are stipulated.
COMPENSATION OF EXPENSES FOR
MEMBERS OF THE SUPERVISORY COUNCIL,
RUB THOUSAND
Andrey Kostin
Committee Chairman
Representative of the state
194
2020
2019
2018
2017
2016
Supervisory Council members who are not state employees
are compensated for expenses they incur while carrying out their
duties, including accommodation, food, travel expenses (including
VIP lounge services), other duties and fees for air and rail transport.
137
Andrey
Kostin
Aleksey
2,372
Moiseev
(Civil servant)
(Committee Chairman
1,747
from 28 September 2020
Representative of the state)
Committees of the Supervisory Council
1,529
Valery
The Supervisory Council has standing committees that support
the effective implementation of the Council’s managerial and
supervisory functions and that provide preliminary detailed analysis
and recommendations regarding the issues that the Council deems
most important.
Matthias
Sidorenko
Warnig
(Civil servant)
(Representative of the state)
from 28 September 2020
Igor
Alexander
Sokolov
At the end of 2020, the Supervisory Council had the following
committees:
Repin
(Independent director)
(Professional director)
Strategy and Corporate Governance Committee;
Audit Committee;
Sergey
Oksana
Dubinin
Tarasenko
(Representative of the state)
(until 24 September 2020)
(Civil servant)
(until 24 September 2020)
Staff and Remuneration Committee.
Vladimir
Chistyukhin
(Representative of the state)
(until 24 September 2020)
MAIN TASKS:
determining the Bank’s strategic goals and development priorities for the short, medium and long term, and
monitoring of the achievement thereof;
supporting and improving the Bank’s corporate governance system;
improving the strategic management of the Bank’s capital.
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STATISTICS ON THE PARTICIPATION OF MEMBERS
OF THE STRATEGY AND CORPORATE GOVERNANCE
COMMITTEE IN MEETINGS ꢀ ABSENTEE VOTING UNTIL
24 SEPTEMBER 2020
STATISTICS ON THE PARTICIPATION OF MEMBERS
OF THE STRATEGY AND CORPORATE GOVERNANCE
COMMITTEE IN MEETINGS ꢀ ABSENTEE VOTING FROM
28 SEPTEMBER 2020
Audit Committee
7
1
1
Andrey Kostin
Andrey Kostin
Matthias Warnig
Igor Repin
The work of the Audit Committee in 2020 assisted the Supervisory Council in monitoring the Bank’s financial
position, level of risks taken and performance. Thanks to the coordinated work of management, the Bank was able
to successfully respond to “viral” challenges of an economic and social nature last year and to make significant
advancements in terms of the digitalisation of the business, while maintaining consistently high global
reporting standards ensured that shareholders and regulators were provided with a reliable and operational
picture of the Bank’s financial position.
5
7
7
4
6
7
2
1
1
1
1
1
1
1
1
1
1
Matthias Warnig
Sergei Dubinin
Igor Repin
Alexander Sokolov
Alexey Moiseev
Valery Sidorenko
3
Alexander Sokolov
Oksana Tarasenko
Vladimir Chistyukhin
1
Personal participation at in-person meetings
Participation in absentee voting
Written opinion submitted to in-person meetings
Did not participate in the meetings due to a conflict of interest
Participation in absentee voting
Yves Thibault de Silguy
Committee Chairman, Senior independent director
KEY AREAS OF WORK IN 2020
Strategic objectives and priorities:
Corporate governance:
results of the assessment of VTB Bank’s
corporate governance and the results
of the external assessment of the work
of the Bank’s Supervisory Council for 2019;
business plan and financial and economic plan (budget) for 2021;
Yves Thibault de Silguy
(Committee Chairman,
Senior independent director)
report on the implementation of VTB Bank’s Long-Term
Development Programme for 2014–2019 and the results of a review
of its implementation for 2019;
new version of the Code of Ethics;
Igor
Israfil
Repin
Mammadov
(Independent director)
from 28 September 2020
progress report on the implementation of the IT strategy
new versions of the Procedure
for Managing the Most Significant
Risks and the Regulation on the Risk
Management System.
(Independent director)
for 2017–2019 in 2019;
Operational Efficiency and Cost Reduction Programme for 2020;
investment programme for 2020.
Shahmar
Movsumov
(Independent director)
(until 24 September 2020)
Capital management:
distribution of profits for 2019 and determination of the amount
28
28
of dividends to be paid out;
MAIN TASKS:
issues
ensuring the completeness, accuracy and reliability of the Bank’s financial statements;
risk and capital management strategy;
were considered by the Strategy
and Corporate Governance
Committee in 2020
ensuring the reliability and performance of the risk management and internal control system;
ensuring the independence and objectivity of the implementation of the internal and external audit functions.
updating the plan to restore financial stability;
new version of the Programme for the Divestment of Non-core
Assets;
1 (4%)
merger of Vozrozhdenie Bank and BM-Bank;
the Bank’s participation in new companies;
changes in the Bank’s share participation in subsidiaries (CityBike,
Sarovbusinessbank, Ryabinovaya);
27 (96%)
changes in the charter capital of subsidiaries (BP Pechatniki).
Recommendations submitted to the Supervisory
Board
Issues in the exclusive competence of the
Strategy and Corporate Governance Committee
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STATISTICS ON THE PARTICIPATION OF MEMBERS
OF THE AUDIT COMMITTEE IN MEETINGS ꢀ ABSENTEE
VOTING UNTIL 24 SEPTEMBER 2020
STATISTICS ON THE PARTICIPATION OF MEMBERS
OF THE AUDIT COMMITTEE IN MEETINGS ꢀ ABSENTEE
VOTING FROM 28 SEPTEMBER 2020
Staff and Remuneration Committee
3
9
2
2
2
2
2
2
Yves Thibault
de Silguy
Yves Thibault
de Silguy
Throughout 2020, the committee provided required recommendations to the Supervisory Council regarding
questions relating to changes in the composition of the Management Board, the determination of key performance
indicators, remuneration of the members of the Management Board and other issues within the remit of the
committee.
3
2
9
9
Igor Repin
Igor Repin
1
Israfil Mammadov
Shahmar Movsumov
Personal participation at in-person meetings
Personal participation at in-person meetings
Written opinion submitted to in-person meetings
Written opinion submitted to in-person meetings
Participation in absentee voting
Participation in absentee voting
Igor Repin
Committee Chairman from 28 September 2020
(Independent director)
KEY AREAS OF WORK IN 2020:
discussion of issues related to the further
development of the internal audit function;
discussion of the measures taken by the Bank to help the public
and small businesses, including within the framework of state
programmes to support the country’s economy during the pandemic,
as well as the development of options for remote customer service and
business digitalisation;
review of other matters related to the Bank’s
activities, including pursuant to particular
assignments from the Supervisory Council.
Igor Repin
(from 28 September 2020
Independent director)
Yves Thibault
de Silguy
Israfil
assessment of oversight mechanisms for the approval of and
Mammadov
(Independent director)
from 28 September 2020
subsequent support for projects for VTB Bank’s digital development;
Committee Chairman
(Senior independent director)
discussion of strategic issues related to the Bank and the Group’s
development and risk management, including qualitative changes
in the corporate and retail loan portfolios and the results of market,
operational and compliance risk management during the pandemic;
Sergey
Shahmar
Dubinin
Movsumov
Committee Chairman
until 24 September 2020
(Representative of the state)
Independent director
(until 24 September 2020)
33
33
regular review of VTB Bank’s consolidated IFRS financial statements
issues
and quarterly monitoring of the financial results of VTB Group;
were considered by the Audit
Committee in 2020
analysis of initiatives implemented by VTB aimed at maintaining
the effectiveness of the internal control system in combating money
laundering and the financing of terrorism;
MAIN TASKS:
ensuring continuity in the activities of the Bank’s executive bodies and the Statutory Audit Commission;
arranging a performance assessment of the Bank’s executive bodies and the Statutory Audit Commission;
review of the Bank’s HR policy, including in terms of remuneration and oversight of its implementation;
oversight of the annual open tender for the external auditor, including
the provision of recommendations on candidates to the Supervisory
Council;
8 (25%)
coordinating with the external auditor, assessment of the external
auditor’s report and recommendations provided as part of the audit
process and of the review of the Bank’s and Group’s interim and
annual RAS and IFRS financial statements;
assistance in ensuring compliance with the legal requirements governing the activities of members of the Bank’s
executive bodies and the Statutory Audit Commission.
25 (75%)
preliminary review of matters related to the Bank’s Internal Audit
Department: analysis of the schedule for internal auditing, discussion
of reports of the Internal Audit Department on significant violations
and shortcomings discovered at VTB Bank and its subsidiaries,
recommendations by internal audit and external supervisory bodies
to further improve the procedures involved in internal and external
auditing;
Recommendations submitted
to the Supervisory Board
Issues in the exclusive competence
of the Audit Committee
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STATISTICS ON THE PARTICIPATION OF MEMBERS OF THE
STAFF AND REMUNERATION COMMITTEE IN MEETINGS ꢀ
ABSENTEE VOTING UNTIL 24 SEPTEMBER 2020
STATISTICS ON THE PARTICIPATION OF MEMBERS OF THE
STAFF AND REMUNERATION COMMITTEE IN MEETINGS ꢀ
ABSENTEE VOTING FROM 28 SEPTEMBER 2020
Corporate Secretary
4
3
1
1
1
2
Thanks to the consistent implementation of the provisions of the Corporate Governance Code, as well
as the digitalisation of the work of the Bank’s management bodies, the Russian Institute of Directors, based on its
own independent assessment, raised the Bank’s corporate governance to 8 – best corporate governance practice.
Sergey Dubinin
Shahmar Movsumov
Igor Repin
Israfil Mammadov
1
2
Yves Thibault
de Silguy
4
2
Igor Repin
Personal participation at in-person meetings
Written opinion submitted to in-person meetings
Participation in absentee voting
Participation in absentee voting
Yevgeny Ignatiev
Chief of Staff of the Supervisory Council and Corporate Secretary
Key areas of work in 2020:
The Corporate Secretary is a Bank official who oversees compliance
on the part of the Bank’s management and employees with applicable
legislation, the Charter and bylaws guaranteeing shareholders’ interests
and their ability to exercise their legal rights. The Corporate Secretary
also provides a liaison between the Bank and its shareholders, promotes
the development of corporate governance practices and supports
the smooth operation of the Bank’s Supervisory Council. Functionally,
the Corporate Secretary is elected by and reports to the Supervisory
Council and, administratively, reports to the President and Chairman
The Staff and Remuneration Committee
reviews candidates for the position and provides
recommendations to the Supervisory Council.
formation of the Supervisory Council and the Statutory Audit
15
15
Commission;
issues
The Corporate Secretary acts on the basis
consideration of the status of independent members
of the Regulation on the Corporate Secretary
of VTB Bank, approved by the Bank’s Supervisory
Council (Minutes No. 22 dated 7 September
2015), which takes into account the requirements
were considered by the Staff and
Remuneration Committee in 2020
of the Supervisory Council;
determination of the amount of remuneration for work
on the Supervisory Council and the Statutory Audit
Commission;
of the Bank’s Management Board. The Corporate Secretary is subordinate of the Listing Rules of Moscow Exchange,
to the Supervisory Council and is appointed and dismissed by decision
of the Supervisory Council. The report on the work of the Corporate
Secretary is reviewed and approved on an annual basis by the Bank’s
Supervisory Council. The report on work for 2019 was approved
by the Supervisory Council on 3 March 2020.
the recommendation of the Corporate
Governance Code approved by the Board
of Directors of Bank of Russia and the guidelines
of the Federal Agency for State Property
Management
6 (40%)
proposals for improving the incentive and remuneration system
for members of the Bank’s Management Board;
proposals on key performance indicators for assessing
the performance of the President and Chairman of the Bank’s
Management Board and of members of the Management
Board;
The administration of the Supervisory Council operates under
the guidance of the Corporate Secretary. The Corporate Secretary
is secretary to the Supervisory Council and also serves as secretary
for the General Meeting of Shareholders.
Regulation on the Bank’s Corporate
Secretary (available in Russian language
only).
9 (60%)
other issues within the remit of the committee.
Recommendations submitted
to the Supervisory Board
Issues in the exclusive competence
2008–2010 – Senior Manager of the Debt Origination
and Investor Relations Department at VTB Bank
2004–2008 – Chief Consultant, Deputy Director (acting
director) of the Corporate Governance Department at VTB
Bank North-West (former Industrial Construction Bank)
2003–2004 – Lawyer, Investtorg
Yevgeny
Ignatiev
of the Staff and Remuneration Committee
Chief of Staff of the Supervisory Council
and Corporate Secretary
Born in 1981
2002–2003 – Assistant Lawyer, Exchange Complex
Education:
Positions in other organisations:
Member of the Expert Council of the National Association
of Corporate Secretaries
1999 – St. Petersburg Social Services School, specialisation
in jurisprudence, with a qualification to practise as a lawyer
2002 – St. Petersburg State University of Maritime and Inland
Shipping, specialisation in jurisprudence, with a qualification
to practise as a lawyer
Member of the Moscow Exchange Committee of Issuers
2017 – British Institute of Directors, international certificate
as a Certified Director and the title of Cert IoD
Achievements:
Winner of the Corporate Governance Director – Corporate
Secretary category at the Director of the Year awards held
by the Independent Directors Association and the Russian
Union of Industrialists and Entrepreneurs
Professional activities:
Since 2013 – Chief of Staff of VTB Bank’s Supervisory Council
and Corporate Secretary
2011–2013 – Corporate Secretary of VTB Bank
2010–2011 – Director of the Shareholder Relations Service
at VTB Bank
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Management Board
Management Board
In 2020–2021, Svyatoslav Ostrovsky (30 June 2020) joined
the Management Board1 of VTB Bank as a member
of the Management Board.
Valery Chulkov (17 January 2020), Oleg Smirnov
(13 January 2020) and Dmitry Olyunin (31 January 2020)
left the Management Board in 2020.
Andrey Kostin
President and Chairman of the Management Board
Andrey Kostin
President and Chairman of the Management Board
Andrey
Yuri
Term of office in accordance with employment contract: 10 June 2017 to 9 June 2022.
Born in 1956
Puchkov
Soloviev
First Deputy President and
Chairman of the Management
Board
First Deputy President and
Chairman of the Management
Board
Professional activities:
For a detailed biography, see the Corporate
Governance / Supervisory Council section.
Since 2002 — President and Chairman
of the VTB Bank Management Board
Denis
Valery
Bortnikov
Lukyanenko
Andrey Puchkov
Deputy President and Chairman
of the Management Board
Deputy President and Chairman
of the Management Board
First Deputy President and Chairman of the Management Board
Oversees the legal and administrative areas, as well as work with non-core and bad assets
Term of office in accordance with employment contract: 10 June 2017 to 9 June 2022
Born in 1977
Vadim
Anatoly
Education:
Positions in other organisations:
Kulik
Pechatnikov
1998 – Lomonosov Moscow State University, specialisation in
Chairman of the Board of Directors of VTB Debt Centre,
BM-Bank, Dynamo Management Company,
SG-Development and Vozrozhdenie Bank
Deputy President and Chairman
of the Management Board
Deputy President and Chairman
of the Management Board
jurisprudence, with a qualification to practise as a lawyer
Professional activities:
Joined VTB Bank in 2002. Since February 2018, First Deputy
President and Chairman of the Management Board
Before February 2018, held the following positions: Deputy
President and Chairman of the Management Board, in the
Bank’s Legal Department: Deputy Head of Department,
Head of Department, Vice President (Head of Department),
Senior Vice President (Head of Department)
Ownership of shares in the Bank as of 31 December 2020:
% of ordinary shares 0.00030%
% of the charter capital 0.00006%
Olga
Erkin
Dergunova
Norov
Deputy President and Chairman
of the Management Board
Member of the Management
Board
1999–2002 — Member of the Moscow City Bar Association
Maxim
Svyatoslav
Ostrovsky
Kondratenko
Member of the Management
Board
Member of the Management
Board
1.
The members of the Management Board and their biographies are presented as of 31 December 2020.
Dmitry
Pianov
Member of the Management
Board
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Yuri Soloviev
Olga Dergunova
First Deputy President and Chairman of the Management Board
Oversees the Corporate-Investment Business global business line
Deputy President and Chairman of the Management Board
Term of office in accordance with employment contract: 10 June 2017 to 9 June 2022
Term of office in accordance with employment contract: 10 June 2017 to 9 June 2022
Born in 1970
Born in 1965
Education:
Positions in other organisations:
Education:
Positions in other organisations:
1994 – Plekhanov Russian University of Economics, degree
in economics with a specialisation in international economic
relations
1987 – Plekhanov Russian University of Economics, degree in
economics and mathematics with a specialisation in economic
cybernetics
Director of the Higher School of Management
Chairman of the Board of Directors of Dynamo Moscow
Football Club and VTB Leasing; member of the Board of
Directors of VTB Capital, VTB Capital Holding, VTB Capital
IB Holding, VTB Capital Investment Management Holding
AG, VTB Capital Private Equity Holding AG, Sogaz, United
Grain Company and Demetra-Holding
at St. Petersburg State University
Member of the Board of Trustees of the Higher School
of Management at St. Petersburg State University, the
Russian Academy of Education, the Anatoly Sobchak
International Banking Institute and the National Research
University Higher School of Economics
2002 год – London Business School, Master of Business
Administration (MBA)
2014 – Russian Presidential Academy of National Economy
and Public Administration, Information Technologies in
Public Administration programme
Professional activities:
Joined VTB Bank in 2008. Since June 2012, First Deputy
President and Chairman of the Management Board
Prior to June 2012, held the following positions: Senior Vice
President, President of VTB Capital
Professional activities:
Member of the Management Board of the Forum
Analytical Centre non-profit foundation
Joined VTB Bank in 2016. Since July 2016, Deputy President
and Chairman of the Management Board.
2007–2012 – Member of the Management Board
2012–2016 – Deputy Minister of Economic Development of
the Russian Federation and Head of the Federal Agency for
State Property Management
Ownership of shares in the Bank as of 31 December 2020
% of ordinary shares 0.01819%
% of the charter capital 0.00362%
Member of the Supervisory Council of the Artificial
Intelligence in Industry World-Class Scientific and
Educational Centre
2006–2008 – Head of Investment Banking, First Deputy
Chairman of the Management Board, Deutsche Bank
2002–2006 – Director, Head of Eastern European Operations
at Deutsche Bank, London
Ownership of shares in the Bank as of 31 December 2020
% of ordinary shares 0.00000147%
% of the charter capital 0.00000029%
2007–2012 – Member of the Management Board of VTB
Bank
1994–2007 – General Director of Microsoft Rus, President of
Microsoft Russia and CIS countries
Denis Bortnikov
Vadim Kulik
Deputy President and Chairman of the Management Board
Deputy President and Chairman of the Management Board
Oversees risk management, operational business support, data analysis and modelling,
technological development and IT
Oversees the Medium and Small Business global business line
Term of office in accordance with employment contract: 10 June 2017 to 9 June 2022
Term of office in accordance with employment contract: 29 October 2019 to 9 June 2022
Born in 1974
Born in 1972
Education:
Positions in other organisations:
Education:
Positions in other organisations:
1996 – St. Petersburg State University of Economics and
Finance, degree in economics with a specialisation in national
economy
1995 – Mendeleev Russian University of Chemical Technology,
degree in chemical engineering technology with a
specialisation in chemical technology for advanced energy
materials
Chairman of the Board of Directors, VTB Bank (Belarus),
Director of the Centre for Digital Competencies of the
Russian Presidential Academy of National Economy and
Public Administration
VTB Bank (Kazakhstan), West Siberian Commercial Bank
Professional activities:
Member of the Board of Directors of VTB Capital Holding
and of Vozrozhdenie Bank
Joined VTB Bank in 2006. Since November 2011, member
of the Management Board; Before November 2011, Head
of North-Western Regional Centre; Senior Vice President,
Chairman of the Management Board, First Deputy Chairman
of the Management Board, Deputy Chairman of the
Management Board of VTB Bank North-West; Deputy Head
of Vneshtorgbank’s St. Petersburg branch
Professional activities:
Member of the Board of Directors of the National Clearing
Centre
Joined VTB Bank in 2019. Since October 2019, Deputy
President and Chairman of the Management Board
September–October 2019 – Advisor to the President and
Chairman of the Management Board
Chairman of the Supervisory Council of VTB Bank
(Azerbaijan)
Member of the Supervisory Council of the Russian National
Reinsurance Company and of the FinTech Development
Association
2017–2019 – Deputy Chairman of the Management Board of
Gazprombank
2017 – Member of the Management Board, First Deputy
Chairman of the Management Board of Otkritie Holding
2012–2017 – Member of the Management Board, Deputy
Chairman of the Management Board of Sberbank of Russia
Member of the Board of the Leningrad Regional Chamber
of Commerce and Industry
2004–2006 – Advisor to the General Manager and Deputy
General Manager of Guta-Bank, North-West branch
1996–2004 – Consultant with the Liquidity Management
Department, Consultant with the Transfer Operations
Department, Consultant with the Department of Financial
Instruments, Senior Consultant with the Brokerage
Department, Chief Acquiring and Authorisation Expert, Head
of the Acquiring and Authorisation Department at Industry
and Construction Bank
Member of the Board of Directors of VTB Capital Holding
Member of the Board of Trustees of the Federal State
Budget Institution of Higher Professional Education St.
Petersburg State University of Economics
Ownership of shares in the Bank as of 31 December 2020
% of ordinary shares 0%
% of the charter capital 0%
Ownership of shares in the Bank as of 31 December 2020
% of ordinary shares 0%
% of the charter capital 0%
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Valery Lukyanenko
Maxim Kondratenko
Deputy President and Chairman of the Management Board
Oversees work with clients from backbone industries
Member of the Management Board
Oversees risk management units
Term of office in accordance with employment contract: 10 June 2017 to 9 June 2022
Term of office in accordance with employment contract: 10 June 2017 to 9 June 2022
Born in 1955
Born in 1973
1999–2008 – Executive Director of the Retail Sales and Private
Education:
Counsellor to the President and Chairman of the
Management Board
Education:
Banking Services Department, Head of the Department
for Legal Entities, UniCredit Bank (until 26 December 2007,
International Moscow Bank; until 28 September 2001, Bank
Austria CreditAnstalt
1999 – Russian Foreign Trade Academy of the Ministry of Trade
of the Russian Federation, degree in economics (with a foreign
language), with a specialisation in global economy
1996 – Lomonosov Moscow State University, degree in
philosophy, with a qualification to teach philosophy
2007 – London Business School of the University of London,
Master of Business Administration (MBA)
2005 – Russian Academy of Public Administration under the
President of the Russian Federation, degree in management
with a specialisation in state and municipal administration
1982 – Novosibirsk Agricultural Institute, degree in agronomy
2001–2002 – Chairman of the Council of Experts in Project
Financing and Forecasting at Lanta-Bank
1994–2002 – Head of the State Programmes Division,
Head of the Foreign Economic Relations Division in the
Administrative Directorate of the President of the Russian
Federation
Positions in other organisations:
Member of the Supervisory Council of VTB Bank (Georgia)
Professional activities:
Joined VTB Bank in 2002. Since August 2016, Deputy
President and Chairman of the Management Board.
Since December 2008, Member of the Management Board.
Before 2008, Head of the First Corporate Business Division
and Senior Vice President, Senior Vice President and Head
of Mid-Size Business in the First Corporate Business Division,
Senior Vice President of the First Corporate Business Division,
Vice President and Head of Large Corporate Business in
the Fourth Corporate Business Division, Vice President;
Information about academic degrees:
Member of the Board of Directors of BM-Bank and of
Vozrozhdenie Bank
Candidate of Economic Sciences (Decision No. 1 of the
dissertation council of the IMEMO Institute of the Russian
Academy of Sciences dated 9 February 2000)
Ownership of shares in the Bank as of 31 December 2020
% of ordinary shares 0.00046%
% of the charter capital 0.00009%
Member of the Board of VTB Bank (Armenia)
Professional activities:
Joined VTB Bank in 2013. Since November 2015, Member of
the Management Board. Before November 2015, Head of
the Risk Department and Senior Vice President
2009–2013 – First Vice President, Director of the Strategic
Risk Department, Director of the Restructuring and Bad
Loan Department, UniCredit Bank
Ownership of shares in the Bank as of 31 December 2020
% of ordinary shares 0%
% of the charter capital 0%
2008–2009 – Member of the Management Board, Russian
Standard Bank
Anatoly Pechatnikov
Erkin Norov
Member of the Management Board
Deputy President and Chairman of the Management Board
Oversees issues related to internal control and audit
Oversees the Retail Business global business line
Term of office in accordance with employment contract: 14 July 2017 to 9 June 2022
Term of office in accordance with employment contract: 10 June 2017 to 9 June 2022
Born in 1969
Born in 1954
2007–2009 – Senior Vice President, member of the
Education:
Positions in other organisations:
Education:
Management Board of Nomos-Bank
2001 – Academy of National Economy under the Government
of the Russian Federation, degree in economics with a
specialisation in finance and credit
1992 год – Moscow Engineering Physics Institute, degree in
engineering physics with a specialisation in automation and
electronics of physical installations
Chairman of the Board of Directors of VTB Pension Fund
2002–2007 – Vice President, Senior Vice President, member
of the Management Board of Vneshtorgbank
1999–2002 – Development Director, Development and
Strategic Planning Director, USSR Bank for Foreign
Economic Activities
1999 – Head of the Department for Calculation of the Tax
Base and Tax Revenue Planning of the Russian Ministry of
Taxes and Duties
and of Sarovbusinessbank
1976 – Lomonosov Moscow State University, degree in
economics and mathematics with a specialisation in
economic cybernetics
2001 – Academy of National Economy under the
Government of the Russian Federation, Executive Master
of Business Administration (EMBA) with a specialisation in
banking management
Deputy Chairman of the Board of Directors of
Vozrozhdenie Bank and of West Siberian Commercial Bank
Professional activities:
Joined VTB Group in 2003. Since July 2017, Deputy President
and Chairman of the Management Board of VTB Bank
2010–2017 – Deputy President and Chairman of the
Management Board of VTB24
Member of the Board of Directors of VTB Capital Holding
Member of the Supervisory Council of Post Bank
Positions in other organisations:
Member of the Board of Directors of BM-Bank
2006–2010 – Senior Vice President, Director of the Mortgage
Lending Department at VTB24
2003–2006 – Head of the Mortgage and Consumer Lending
Department at Vneshtorgbank
2001–2003 – Head of the Credit Department, Deputy
Chairman of the Management Board of DeltaCredit Bank
Information about academic degrees:
Candidate of Economic Sciences (decision of the council
at the Central Economics and Mathematics Institute of the
Academy of Sciences of the Soviet Union, Minutes No. 1 dated
7 February 1983)
Member of the Strategic Planning Committee of the
Supervisory Council of DOM.RF
Ownership of shares in the Bank as of 31 December 2020
% of ordinary shares 0%
% of the charter capital 0%
Ownership of shares in the Bank as of 31 December 2020
% of ordinary shares 0.00001135%
% of the charter capital 0.00000226%
Professional activities:
Joined VTB Bank in 2002. Member of Management Board
from 2002 to 2007 and since September 2009
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Dmitry Olyunin Left the Management Board on 31 January 2020
Svyatoslav Ostrovsky
First Deputy President and Chairman of the Management Board
Oversees the development of retail, mortgage and car credit lending, savings and
investments, credit/debit cards and accounts, and the work of the Department of digital
business as well as the key areas of VTB’s Retail Business
Oversaw the finance function (Finance Department and Accounting and Reporting
Department), risk management, and was also responsible for strategic and corporate
development, and business process transformation
Term of office in accordance with employment contract: from 30 June 2020 to 9 June 2022
Born in 1979
Born in 1968
Education:
Senior Managing Director and Bank XXI Department
Director, Senior Managing Director and Bank XXI Division
Director, Sberbank of Russia
2013–2017 – Member of the Board of Directors of LLC PS
Yandex Money, member of the Board of Directors of LLC
non-banking financial company Yandex Money
Education:
From May 2018 – First Deputy President and Chairman of
the Management Board
2009 – University of London, United Kingdom, master’s degree
in management
1993 – Lomonosov Moscow State University, degree
in economics
2013–2018 – Chairman of the Board, Rosbank
2011–2013 – First Vice President, President and Chairman of
the Management Board of TransCreditBank
2006–2011 – First Deputy Chairman of the Management
Board of Industrial and Construction Bank (later renamed
VTB North-West Bank) until 2007; after 2007, Chairman of
the Management Board of VTB North-West Bank)
2003 – Middlesex University, London, United Kingdom,
master’s degree in business information systems
2000 – College of Tourism and Hotel Management, Nicosia,
Cyprus, bachelor’s degree in hotel management
1994 – Paris Institute of Political Studies, degree
in economics and finance
2009 – Paris Dauphine University, master’s degree
in economics, banking and finance
Positions held in other organisations:
Member of the Board of Directors of CityBike
Professional activities:
Professional activities prior to departure from the
Bank’s Management Board
Worked at VTB Bank from 2018 and from 2004 to 2006
was Vice President and Head of the Coordination and
Analysis Office of the Investment Division of Vneshtorgbank
Joined VTB Bank in 2020. Since June 2020, Member of
the Management Board. Before June 2020, Advisor to the
President and Chairman of the Management Board
2019–2020 – Managing Director of the General Department,
Managing Director of General Administration, KEH
eCommerce
Ownership of shares in the Bank as of 31 December 2020
% of ordinary shares 0%
% of the charter capital 0%
2014–2019 – Vice President and Director of the Digital
Platform Division, Director of the Digital Platform Division,
Dmitry Pianov
Valery Chulkov Left the Management Board on 17 January 2020
Member of the Management Board
Member of the Management Board
Oversees the finance function (Finance Department and the Accounting and Reporting
Department)
Oversaw the department of business operations support
Term of office in accordance with employment contract: 26 November 2018 to 9 June 2022
Born in 1977
Born in 1960
Education:
Positions held in other organisations:
Education:
2006–2008 – Corporate Director and Head of the Banking
Services Operations Department, ABN AMRO Bank
2005 – Director of the Retail Operations Centre at Alfa Bank
1995–2005 – Lead Economist, Senior Economist in the
Foreign Currency Security and Control Department, Head
of the Foreign Currency Dealing Department at KredoBank,
Deputy Chairman of the Management Board
2000 год – Omsk State University, degree in economics with a
specialisation in economic theory
Member of the Board of Directors of BM-Bank
1982 – St. Petersburg Naval Institute
2002 – Financial Academy under the Government of
the Russian Federation, degree in economics with a
specialisation in finance and credit
2000 год – Technical University of Munich, MBA
Member of the Supervisory Council of Post Bank and of
VTB Bank (Europe)
Professional activities:
Joined VTB Bank in 2010. Since November 2018, Member of
the Management Board. Before November 2018, Head of the
Finance Department; Senior Vice President
Member of the Board of VTB Bank (Armenia)
Professional activities prior to departure from the
Bank’s Management Board
Member of the Board of Directors of the Dynamo Moscow
Football Club
Joined VTB Group in March 2008. From May 2018, Member
of the Management Board of VTB Bank. Before May
2018, Head of the Department of Business Operations
Support and Senior Vice President of VTB Bank, Member
of the Management Board and Director of the Operations
Department of VTB24
2004–2010 – Head of the Chief Executive Directorate
of Economics and Finance, Head of the Department of
Economics and Finance of the Chief Executive Directorate
for Financial Management, Head of the Controlling and
Information Security Division of the Internal Control Service,
Head of Directorate of Controlling and Information Security
Division of the Internal Control Service of Uralsib
Ownership of shares in the Bank as of 31 December 2020
% of ordinary shares 0%
% of the charter capital 0%
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CONTROL AND AUDIT
Oleg Smirnov Left the Management Board on 13 January 2020
Member of the Management Board
Oversaw the Retail Business Department, the Mortgage and Car Loan Department,
the Digital Business Department, the Customer Service Department and the Retail
Business Development Department at subsidiaries
INTERNAL CONTROL AND AUDIT
The VTB Group Management Committee
established an Internal Audit Coordination
Committee as well as a Coordination
Committee for Compliance and Internal
Control aimed at preventing money laundering
and the financing of terrorism.
VTB Group’s internal control and audit functions operate in compliance
with international best practices and applicable legislation in the countries
where the Group operates. The system is guaranteed the necessary
independence by the way its parts function together and by its reporting
structure.
Born in 1975
Education:
2013–2018 – Vice President of Sberbank and Chairman of the
1996 – Ural State University of Economics, degree in economics
with a specialisation in finance and credit
2001 – Ural State University of Economics, candidate of
economic sciences
Moscow Bank Sberbank
2012–2013 – Chairman of the Central Russian Bank Sberbank of
Russia
2007–2012 – Chairman of the Management Board of Sberbank
of Russia’s subsidiary in Kazakhstan
VTB Group’s internal control system ensures:
Professional activities prior to departure from the
Bank’s Management Board
Joined VTB Bank in November 2018. From January 2019 to
January 2020, member of the Management Board of VTB
Bank
2007 – Advisor to the First Deputy Chairman of the
Management Board of the Sberbank of Russia head office
1996–2007 – Urals Bank Sberbank of Russia
efciency of VTB Group’s and
effective management of assets
reliable, complete and timely
VTB Bank’s activities
and liabilities (including asset
financial and m anagem ent
integrity) and risks
information and reporting
information security
compliance with legislation,
no involvement on the part of
the Group and its employees in
unlawful activities
regulations, rules and standards
Remuneration for members
of the Management Board
The deferred amount is paid in three equal
The Supervisory Council is responsible for determining the amount
of the remuneration and compensation paid to members of the
Management Board. Salaries, including compensation and incentive
payments, are fixed in the employment contracts of the Management
Board members.
instalments one, two and three years after
the grant date, subject to the achievement
of certain non-vesting conditions. Half of the
deferred amount is paid in cash, and the other
half is paid through a cash-settled, share-based
payment plan.
VTB BANK’S INTERNAL CONTROL SYSTEM
Main objectives of VTB Group’s internal control
functions
In accordance with the policy of awarding bonuses to key Group
executives, the Management Board of VTB Bank receives 60% of its
annual bonus at a time, and 40% is deferred for a period of three years.
to independently assess the effectiveness of the internal control
and risk management systems, accounting reports, business processes
and the activities of departments and individual employees, and also
to assess the economic expediency and effectiveness of operations
and transactions;
GOVERNING BODIES (GENERAL
MEETING OF SHAREHOLDERS,
SUPERVISORY COUNCIL, MANAGEMENT
BOARD, PRESIDENT AND CHAIRMAN OF
THE MANAGEMENT BOARD)
TOTAL REMUNERATION (SALARY, BONUSES) FOR MEMBERS
OF THE MANAGEMENT BOARD, RUB THOUSAND
to verify the reliability of internal control over automated information
systems, and also to verify the methods used to secure property;
PERIOD
2020
2019
2018
2017
AMOUNT OF REMUNERATION
1,927,799
STATUTORY AUDIT COMMISSION
to monitor key risk areas and risk control mechanisms, with a view
to identifying shortcomings in the internal control system
and emerging risks, and to creatinge mechanisms to prevent these
risks;
CHIEF ACCOUNTANT
(AND HIS OR HER DEPUTIES)
2,230,000
1,615,834
1,399,794
BRANCH MANAGERS (AND THEIR
DEPUTIES) AND BRANCH CHIEF
ACCOUNTANTS (AND THEIR DEPUTIES)
to develop recommendations to improve the efficiency of systems,
processes, procedures, transactions and activities by the Group’s
structural units and employees;
2016
2015
361,805
399,031
to communicate with external regulatory bodies and external auditors.
STRUCTURAL UNITS (RESPONSIBLE
MANAGERS) IN CHARGE OF INTERNAL
CONTROL
Monitoring of the internal control system is carried out on an ongoing basis
by management and employees of the Bank’s structural units, as well
as by the Internal Audit Department.
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Audit Committee
The Internal Audit Department liaises
with the Audit Committee and independent
auditors, providing information
on the internal control system and reporting
any shortcomings during the audit period.
Compliance control
The Bank is a permanent member
of specialised committees of professional
associations: the Association of Russian
Banks (the Russia Association),
the National Financial Market Council
and Rosfinmonitoring’s Compliance
Council. As a permanent member,
The Audit Committee operates as part of the structure
The Bank has a Compliance Control and Financial Monitoring
Department (hereinafter in this section the Department), whose main
objectives are to build an internal control system to manage regulatory
(compliance) risks and to prevent money laundering and the financing
of terrorism (AML/CFT) and financing of the spread of weapons of mass
destruction (WMD).
of the Supervisory Council in order to facilitate the effective performance
of the functions of the Supervisory Council in the area of control
over the Bank’s financial and economic activities. More detailed
information on the composition and activity of the Audit Committee
can be found in the section Corporate Governance / Supervisory
Council / Supervisory Council Committees.
The Audit Committee conducts an annual
evaluation of the effectiveness of the internal
audit process. In 2020, the results of internal
audit activities for 2019 were recognised as fully
consistent with the established purpose
and objectives1.
the Bank takes part in the development
of legislative initiatives, proposes
The Department ensures that the Bank complies with the applicable
laws and Bank regulations on AML/CFT and on the spread of WMD. It
also assists the Bank’s divisions in performing tasks related to business
operations and business support with respect to regulatory compliance
in areas such as managing compliance risk, preventing the use of insider
information and market manipulation, managing conflicts of interest
and combating corruption.
improvements to regulatory requirements
in the area of AML/CFT and compliance,
and also – together with representatives
of specialised private sector organisations
and government agencies – develops
integrated solutions and uniform approaches
to the implementation of these requirements.
Internal Audit Department
The Internal Audit Department provides direct support to the Bank’s
governing bodies to ensure that VTB Group works efficiently
and effectively. The Internal Audit Department monitors internal control
systems, conducts audits and provides impartial recommendations
for improving banking operations and control procedures.
The Internal Audit Department has developed
and is implementing an Internal Audit
Quality Assurance and Quality Improvement
Programme, which covers all aspects
of the internal audit function.
Recognising the importance and special significance of combating
money laundering, the Bank has always singled out this area as one
of its highest priorities, where compliance with oversight requirements
is mandatory and unconditional.
The Department regularly monitors
compliance with business ethics and anti-
corruption requirements. The Bank has
established a system for receiving information
from employees about violations and corrupt
practices, including in terms of conflicts
of interest, corruption and violations
of business ethics. The Department
analyses submissions, determines
the cause and provides recommendations
to the Bank’s divisions on how to resolve
situations and to prevent them from arising
in the future.
The Internal Audit Department is an independent structural unit of VTB
Bank and operates under the direct supervision of the Supervisory
Council. The Supervisory Council approves the Internal Audit
Department’s work plans and monitors their implementation,
reviews the Internal Audit Department’s reports on the results
of audits and on monitoring of the internal control system, and also
reports on the implementation of the Internal Audit Department’s
recommendations to address previously identified issues.
According to the Regulation on the Bank’s
Internal Audit Department, the Department’s
activities are subject to a regular external
independent assessment at least once
every five years. The last time an external
independent assessment of the Bank’s internal
audit function was carried out was in 2019
by PwC. Assessments are conducted
In 2020, the Department, together with the Bank’s business divisions,
implemented a number of innovative digital projects focused
on automated solutions and remote communication with clients,
which enabled the Bank to make progress towards creating more
comfortable working conditions for customers and business divisions
in the traditionally conservative area of compliance.
The Internal Audit Department’s organisational structure comprises
a number of units responsible for auditing the lending process, non-
credit business processes, regional divisions, digital auditing of processes
and information technologies, as well as auditing within the Group.
To improve the effectiveness of the monitoring of the internal control
system in the Bank’s regional branches, the structure of the Internal
Audit Department includes dedicated internal control teams
at the branch level.
to determine the degree of compliance
of the Bank’s internal audit function
with international professional standards,
recommendations and requirements
of the Bank of Russia and the Federal Agency
for State Property Management. International
internal audit standards were developed
in light of the extensive experience
of the world’s leading financial and non-
financial organisations, and they are among
the most important universally recognised
guidelines on internal audit. The assessment
concluded that VTB’s internal audit function
is fully compliant with international standards
and the Internal Audit Code of Ethics.
The traditional screening of new (potential) clients, which is mandatory
for all financial institutions, now takes less time – a decision is made
literally in seconds and without the involvement of a Bank employee.
The Bank also eliminated the need for clients to visit a Bank office
for an interview, resulting in much faster acceptance as clients.
In addition, the procedure for updating client information on an annual
basis was simplified: now documents can be sent to the Bank
electronically through our remote banking service (RBS).
On a daily basis, the Bank analyses
its products and services; regulatory
documents, at the request of supervisory
authorities; and customer requests, to assess
them from the standpoint of possible
regulatory (compliance) risks, their potential
consequences and mitigation measures.
Information concerning regulatory
(compliance) risk, with a breakdown
by business areas, is reported to the Bank’s
designated authorities on a quarterly basis.
In 2020, the Internal Audit Department conducted 27 scheduled audits
and control measures, including 17 audits of various activities within
the parent company and 10 audits of operations in Bank branches.
In addition, as part of its ongoing monitoring, Internal Audit Department
staff members conducted 707 thematic audits at the branch level.
Through integration with state systems and services, the Bank has
begun receiving in digital form the bulk of the information that it
needs to comply with the principle of know your customer; this reduces
the burden on customers to respond to requests for information.
In addition to conducting audits and monitoring the Bank’s internal
control system, the Internal Audit Department’s priority is operational
oversight as well as the coordination and maintenance of the same
level of practice and competencies in terms of internal audit within
subsidiaries. In 2020, the Department carried out 11 control measures
related to the Group’s subsidiary companies and banks. The Internal
Audit Department also regularly analyses reports on the work of Group
companies’ internal audit services.
The high level of maturity of the Internal
Audit Department was noted in terms
of its objectivity, professionalism and use
of advanced approaches and technologies.
As a leader in the use of new technologies to combat money
laundering, the Bank is taking part in several new pilot projects run
by Rosfinmonitoring, and it plays an active role in discussing issues that
require the involvement of the banking community. The Bank of Russia
also considers VTB to be an institution that makes every effort to achieve
the shared goal of keeping out of the financial sector those actors
whose goals are to conduct grey transactions, to evade taxes or to carry
out shady operations.
In 2020, the Bank took part in the Anti-
Corruption Rating of Russian Business
conducted by the Russian Union
of Industrialists and Entrepreneurs, which
designated the Bank as a class A1 institution
– an organisation or company that exercises
the highest level of corruption prevention
and demonstrates a minimal corruption risk.
To enhance the level of professionalism and improve the exchange
of experiences, on-the-job training is provided for staff from the internal
audit services within Group companies, including the involvement
of VTB Group functional coordinators.
1.
Minutes No. 169 of the Bank’s Supervisory Council Audit Committee dated 31 March 2020.
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Statutory Audit Commission
and the Bank’s execution of instructions
from the President and the Government
of the Russian Federation. The Statutory
Audit Commission is elected at the AGM,
which determines its size and composition
for the period until the next AGM. At the Bank’s
AGM on 24 September 2020, the following
members of the Statutory Audit Commission
were elected for a new term.
The Statutory Audit Commission, in accordance with the Work Plan
for VTB Bank’s Statutory Audit Commission for 2019–20201, audited VTB
Bank’s financial and economic activities for 2019, as a result of which
the Statutory Audit Commission reached the following conclusions:
in accordance with RAS and consolidated
financial statements prepared in accordance
with IFRS, as well as information on the Bank’s
implementation of directives issued
by the government of the Russian Federation,
on the Bank’s Long-Term Development
Programme and on its Programme
The Statutory Audit Commission is responsible for providing
financial control over the Bank’s financial and economic activities.
The Statutory Audit Commission1 verifies VTB Bank’s compliance
with regulations established by the laws of the Russian Federation
on accounting procedures, compiling reports and reporting, the veracity
of the information contained in reports and other financial documents
of VTB Bank, the organisation of the Bank’s internal control system,
No violations of legal acts of the Russian Federation on accounting
and reporting procedures or violations of legal acts of the Russian
Federation in conducting financial and economic activities
were found that could have had a significant impact on the Bank’s
financial results for 2019;
for the Sale of Non-core Assets.
On 24 June 2016, in accordance
with the recommendations of the Bank’s
Supervisory Council Staff and Remuneration
Committee2, the Bank’s Annual General
Meeting of Shareholders approved
the Regulation on Remuneration
VTB Bank’s annual financial statements for 2019 as well as the Bank’s
other financial documents are true and fair and provide an objective
picture of the Bank’s financial position as of 1 January 2020;
VTB Bank’s 2019 annual report was prepared in accordance
and Compensation Paid to the Members
of the Statutory Audit Commission.
Zahar Sabantsev
with the applicable legislation of the Russian Federation;
Chairman of the Statutory Audit Commission; Head of the Division for Financial Sector Monitoring,
Organisational Support and Consolidated Work of the Financial Policy Department of the Ministry
of Finance of the Russian Federation; member of the Statutory Audit Commission of Rosneft; member
of the Statutory Audit Commission of Rosneftegaz
The information contained in the report on interested-party
According to this document, the basic part
of the remuneration paid to members
of the Statutory Audit Commission
is 20% of the average remuneration paid
to a member of the Supervisory Council who
is an independent director or representative
of the state.
transactions completed by the Bank in 2019 is accurate;
The Bank complies with the statutory requirements established
by the Bank of Russia;
Pavel Buchnev
Head of the Investment Relations Department of the Federal Agency for State Property Management,
member of the Statutory Audit Commission of Rostelecom
The Bank’s systems of corporate governance, risk management
and internal control meet the requirements established by the laws
of the Russian Federation and regulations of the Bank of Russia
and are in accordance with the nature and scale of the Bank’s
operations.
The actual amount of remuneration
paid to a member of the Statutory Audit
Commission during the reporting period
is determined based on the number of days
in the corporate year during which said
member of the Statutory Audit Commission
carried out their duties.
Yevgeny Gontmakher
Professor at the National Research University Higher School of Economics, member of the Management Board of
the Institute for Contemporary Development
The conclusion of the Statutory Audit Commission on its audit of VTB
Bank’s financial and economic activities in 2019 was presented
to the AGM on 24 September 2020.
Mikhail Krasnov
In accordance with the Work Plan for the Statutory Audit Commission
for 2019–2020, the Statutory Audit Commission held two in-
person meetings, at which the following issues, among others,
were considered: verification of budget performance with respect
to the Bank’s management expenses, analysis of the Bank’s operating
and non-operating expenses, review of information on the progress
of implementation of the Bank’s investment programme,
analysis of reports produced by the internal control function,
analysis of the Bank’s internal regulations governing the activities
of the Statutory Audit Commission, election of the Chairman
of the Statutory Audit Commission, approval of the Wwork Pplan
for the Statutory Audit Commission for the 2020–2021 corporate
year, approval of the programme for auditing the Bank’s financial
and economic activities for the 2020–2021 corporate year, approval
of the programme for the verification by the Statutory Audit
Commission of an analysis of the Bank’s internal regulatory documents.
For chairing the Statutory Audit Commission,
the Regulation on Remuneration
and Compensation Paid to the Members
of the Statutory Audit Commission establishes
a bonus of 30% of the basic remuneration
for members of the Bank’s Statutory
Audit Commission. Remuneration is paid
by the Bank through bank transfers; no other
forms of remuneration are stipulated.
Member of the Statutory Audit Commission of Rostelecom, Chairman of the Board of Directors of Verisel
Technologies S.A. (Switzerland)
Vadim Soskov
Deputy CEO of Gazprombank Asset Management, member of the VTB Shareholders Consultative Council
Members of the Statutory Audit
Commission who miss more than half
of the meetings of the Statutory Audit
Commission during the time in which they
are members of the Commission are not
paid any remuneration, nor are members
of the Statutory Audit Commission who
are civil servants.
In 2020, VTB Bank provided the members of the Statutory Audit
Commission with information necessary to monitor the Bank’s financial
and economic activities on a regular basis, including information
concerning indicators related to financial statements prepared
1.
1.
Minutes No. 1 dated 9 September 2019.
Minutes No. 47 dated 24 June 2016.
The positions and biographies of the members of the Statutory Audit Commission are reported as of 31 December 2020.
2.
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At VTB Bank’s AGM on 24 September 2020, on the matter
of the payment of remuneration to members of the Statutory Audit
Commission who are not civil servants in the amount established
by the bylaws of VTB Bank, it was decided to pay remuneration
to members of the Statutory Audit Commission who are not civil
servants:
Ernst & Young has more than 30 years of successful practice in Russia
and the CIS countries. Over the years, the company has established
itself as a leading expert in the provision of audit and consulting services
in Russia and other CIS countries.
Moreover, in 2020, a contract with the Centre
For Audit Technologies and Solutions1,
Limited Liability Company was concluded
for the provision of accounting consulting
services and for financial statements drawn up
in compliance with IFRS.
More information about VTB Bank’s Statuto-
ry Audit Commission can be found at https://
www.vtb.ru/akcionery-i-investory/korpora-
tivnoe-upravlenie/revizionnaya-komissiya/
(available in Russian language only)
Further to procuring services from a single counterparty
for the purposes of confirming the Bank’s RAS profit for 9M 2020,
auditing service contracts were concluded between the Centre
For Audit Technologies and Solutions, Limited Liability Company
and VTB Bank.
for work as part of the Statutory Audit Commission of VTB Bank:
RUB 916,310 each;
for chairing the Statutory Audit Commission of VTB Bank:
RUB 274,893;
In 2020, a contract with the Centre For Audit Technologies
and Solutions, Limited Liability Company was concluded, in compliance
with the international auditing standards and the regulations of Russian
law for the provision of quarterly reviews of interim consolidated
financial statements of VTB Group according to International Financial
Reporting Standards (IFRS).
to compensate members of the Statutory Audit Commission of VTB
Bank who are not civil servants, during the performance of their
duties, for all expenses associated with the performance of their
duties as members of the Statutory Audit Commission of VTB
Bank, namely: accommodations, travel and other fees and charges
for various types of transport.
TOTAL REMUNERATION PAID IN 2017–2020 TO THE MEMBERS OF THE STATUTORY AUDIT COMMISSION ꢁFOR 2016–2019ꢂ,
INFORMATION ON THE REMUNERATION OF ERNST AND YOUNG LLC AND CENTRE FOR AUDIT
TECHNOLOGIES AND SOLUTIONS, LIMITED LIABILITY COMPANY
RUB
2016
2017
2018
2019
REPORTING PERIOD FOR WHICH
THE AUDIT WAS CARRIED OUT
PROCEDURE FOR DETERMINING
THE AMOUNT OF THE AUDITOR’S
REMUNERATION
ACTUAL AMOUNT OF
REMUNERATION, RUB
THOUSAND
For work on the Statutory Audit Commission
3,680,000
1,840,000
3,670,000
4,103,225
(INCLUDING VAT)
Compensation for expenses related to the performance of their
duties as members of the Statutory Audit Commission
Not paid
AUDIT
For the statutory annual audit of the Bank’s financial statem ents
Following an open tender for
85,000.0
2020
the selection of an auditor, as
approved by the Supervisory
Council
External auditor
The tender procedure was governed
by Federal Law No. 44-FZ dated
For the provision of audit services to confirm the Bank’s profit
In order to audit and confirm the veracity of its annual financial
statements, VTB Bank engages an independent, professional external
auditor.
5 April 2013 on the Contractual System
for the Procurement of Goods, Works
and Services for State and Municipal Needs.
9M 2020
Further to procurement from a
single counterparty
13,200.0
86,520.0
For the provision of quarterly reviews of the ifrs statements of VTB Group
In accordance with the legislation of the Russian Federation,
the external auditor is approved on the basis of an open tender
to conduct the Bank’s statutory annual audit.
The selection of the auditor was carried
out by a tender commission consisting
of competent Bank employees as well
as a representative of the Federal Agency
for State Property Management. The tender
commission assessed and compared the bids
based to the following criteria: the contract
price and the qualifications of each bidder.
3M 2020
6M 2020
9M 2020
Further to procurement from a
single counterparty
In March 2020, VTB Bank held an open tender in electronic format
to select an auditor to carry out its statutory annual audit of the Bank’s
financial statements for 2020–2022.
CONSULTING
For the provision of accounting consulting services and for financial statem ents drawn up in
compliance with IFRS
2020
Further to procurement from
a single counterparty
29,910.84
Based on the results of the open tender, the Bank and the only
bidder, Ernst & Young LLC, concluded an agreement for the provision
of mandatory audit services for the annual statutory audit of the VTB
Group’s financial statements for 2020–2022.
Ernst & Young LLC is the Russian subsidiary
of Ernst & Young, one of the four largest
auditing companies in the world.
The auditor did not provide any other non-auditing consulting services to VTB Bank (PJSC) in 2020.
1.
Centre For Audit Technologies and Solutions is a part of EY global network and member of Ernst & Young Global Limited.
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INDIVIDUAL SHAREHOLDERS BY METHOD OF SHARE ACQUISITION, %
Investor relations
PURCHASED SHARES ON
THE SECONDARY MARKET
IPO PARTICIPANTS
FORMER SHAREHOLDERS
OF VTB NORTH-
FORMER SHAREHOLDERS
OF VTB24
Developing relations and supporting a constructive dialogue
with shareholders and representatives of the investment community
have traditionally been a high priority for VTB Group and extend beyond
required corporate procedures. VTB has been recognised as one
of the leaders in Russia in this area, and in 2020 the Russian Institute
of Directors raised VTB Bank’s national corporate governance rating to 8
(best corporate governance practice).
In 2020, the key investor relations
WEST (FORMER
events were:
PROMSTROYBANK)
2020
2019
84
13 (down 14.8 p.p.
year-on-year)
2
1
a twofold increase of the number
of shareholders: the number of VTB
shareholders more than doubled from
the previous year to more than 330 thousand
as of December 2020;
(up 17.7 p.p. year-on-year)
66
28
4
2
VTB’s senior management and authorised units engage with investors
on an ongoing basis. The Investor Relations Department is responsible
for communications with institutional investors, and its Shareholder
Relations Service is responsible for communications with individual
shareholders. On average, the Bank processes about 1 thousand
communications from minority shareholders every month.
VTB Shareholder mobile application
the transfer of most communications
with shareholders and investors to online
venues;
An important area in which the system of relations with minority
shareholders is being improved is the development of digital
communication channels. One of the key objectives in developing
communications in 2020, including because of COVID-19,
was to improve existing digital channels and to provide shareholders
with new possibilities for communication. The Bank’s flagship
channel for electronic communications with shareholders
is the VTB Shareholder mobile application.
the holding of the Annual General Meeting
of Shareholders by absentee voting; a special
website was developed for the meeting;
In addition, the Bank’s subsidiaries VTB Registrar and VTB Capital
Investments as well as the business divisions of the Retail Business
global business line interact with shareholders in providing special
products and services for Bank shareholders.
new reporting forms and online resources
for shareholders and investors;
Thanks to the mobile application, any shareholder, regardless
of where they live or are currently located, has access to news about
the activities of the Bank and VTB Group as a whole, and can take
part in the management of the Bank by voting at general meetings,
receive announcements about events for shareholders and investors
and register to participate in them.
Amid the pandemic in 2020, most communications with shareholders
and investors took place online. Large-scale events, including
shareholder seminars and Investor Days, were temporarily suspended
in the interests of safety and in accordance with government
regulations. As a result, remote and electronic communication channels
took on particular importance.
the development of a programme of special
offers and products for shareholders,
the introduction of new products on special
terms and a record increase in the number
of programme participants;
As of 31 December 2020
39,168
3 9 ,16 8
an increase in the number of participants
in financial reporting webcasts, partly
Users of the application have access to recommendations from
leading analysts in VTB Group, real-time information on stock
prices, the ability to maintain records of their investment portfolio
and to stay up to date on important news and events for shareholders.
The application enables users to see all existing privileges for VTB
Bank shareholders. In addition, clients can use the feature of filtering
the available privileges. To do this, a user only needs to specify
the number of shares they own. For active investors, a function
was added that allows investors to connect to the trading system
in the VTB My Investments application.
installations
.
the result of invitations to private investors;
of the VTB Shareholder mobile application
the expanded functionality
of the VTB Shareholder mobile application.
In 2020, a major update of the mobile application was carried out.
VTB conducted a survey of users of the application in order to identify
trouble spots for users and to determine what information they
would like to see. This resulted in the addition of several new sections,
including Analytics and Reporting, which publishes analytical
materials on shareholders relations, legislative reviews, VTB Group’s
financial statements and stock market analyses.
104
104
news and events publications
The number of shareholders continued to increase dramatically in
2020: the number of VTB Bank shareholders increased by 111%, or
by 177 thousand individuals. The total number of Bank shareholders
as of 1 December 2020 was 337.1 thousand, including 336.1 thousand
individuals.
in the VTB Shareholder mobile application
336
336
thousand
individual shareholders
Shareholder growth factors:
the rapid influx of new private investors into the market;
In 2020, a number of the application’s processes were streamlined,
and work began on a major design change aimed at improving
the user experience.
increased market volatility in 2020 amid the coronavirus pandemic and falling stock prices ;
recovery of the Bank’s stock prices after a serious drop in March, followed by an upward trend
19,631
19,631
(more than 20% by the end of the year);
active users
new formats for shareholder relations, including a benefits and privileges programme;
of the VTB Shareholder mobile application
increased activity and engagement on the part of shareholders and private investors as a result of the successful
implementation of a comprehensive shareholder engagement programme.
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Shareholder newsletter
VTB website section
Meetings with shareholders and investors
Starting in 2020, individual shareholders
and representatives of the Shareholders
Consultative Council were also able to take
part in webcasts on the disclosure of VTB
Group’s financial statements. Information
about the date and location of webcasts
is published through the VTB Shareholder
mobile application.
for shareholders and investors
In order to maintain constant communication with shareholders, VTB
prepares a monthly news digest and shares it by e-mail with the Bank’s
shareholders. The newsletter continues to be one of the most
convenient and most popular ways for the Bank to communicate
with its shareholders. Available in HTML and PDF formats, the newsletter
contains information on important corporate and shareholder events,
new products and services, financial performance and other important
topics of interest to shareholders. The newsletter was published 12 times
in 2020, and each issue reached an average of about 120 thousand
recipients.
One of the key elements of the road map to improve the Bank’s
image is meetings with shareholders and other interested parties
(stakeholders).
The Investor Relations section was one
of the most popular on the Bank’s website
in 2020, having been visited by more than
900 thousand users; the number of section
page views increased by 17%. VTB started
updating the section for shareholders
and investors in accordance with current
trends and user requests.
The COVID-19 pandemic forced the Bank to make a number
of significant adjustments to its plans to hold events for shareholders
and other stakeholders. The Shareholder Relations Service had planned
at least 70 events for private investors, regional media and investment
companies, students and analysts, but VTB managed to hold only nine
of them before restrictions were introduced.
The format for communication
with institutional investors and analysts
also had to be adapted to the reality
of 2020 – all events took place online.
Despite the slowdown in business
activity in 2020, there was frequent
communication with the investment
and analytical community, and the Bank
was an active participant in online meetings
and international investment conferences,
which were also held online. VTB Capital’s
annual international investment forum Russia
Calling! was no exception, as it was broadcast
online – to a wide audience – for the first time
in its history.
VTB Shareholder’s Guide
Social networks
In early February 2020, a seminar was held for VTB shareholders
and investors in Samara. It was attended by 105 participants.
A new interactive format for providing
information to shareholders and investors,
the Shareholder’s Guide, was prepared
and released for the first time in June
2020. The purpose of the guide is to help
private investors purchasing VTB shares
to familiarise themselves with VTB Group
structures and corporate governance
principles and to understand their
rights and obligations. The guide offers
a compact overview of all the information
that may be useful to investors – from
the structure of VTB Group and its ownership
to information about the Bank’s ESG
initiatives.
There are dedicated Facebook and Twitter accounts for VTB
shareholders; they are administered on behalf of the Shareholders
Consultative Council. Social networks enable the Bank to promptly
convey important information to shareholders, to attract
a younger audience and to interact with new shareholders. Owing
to COVID-19-related restrictions, VTB received an increased number
of communications from shareholders through social networks.
On 9 February, VTB held an Investor Day in Yekaterinburg, with 420
people taking part. Speakers included representatives of the Bank’s
management as well as members of the Shareholders Consultative
Council and experts from Moscow Exchange. The 10th Investor Day
in Yekaterinburg welcomed a record number of participants. Eight
specialised areas were set up for shareholder consultations about
the Bank and its subsidiaries.
In 2020, social networks were used for, among other things, a series
of thematic posts on financial literacy, the 75th anniversary of Victory
Day (ending World War II) and the 30th anniversary of the founding
of VTB Bank. In addition, information about the activities
of the Shareholders Consultative Council is regularly posted on social
media. In 2020, the Shareholders Consultative Council arranged
a reporting webinar for the first time in preparation for the Annual
General Meeting of Shareholders.
In March, an event for shareholders was held in Sochi with 53
participants. VTB experts also held meetings in these regions
with representatives of investment firms and brokerages, analysts
and journalists.
Starting in mid-March 2020, all events were moved online.
For individual shareholders, VTB organised three online conferences
with management (in partnership with VTB Capital Investments, BCS
and Aton) and an online conference on the future of the stock market
on the VTB Registrar platform. These conferences were viewed a total
of 11.6 thousand times.
The Shareholder’s Guide replaces the FAQ
section for shareholders that used
to be on the website. The information
in the guide is updated on a quarterly
basis. Both interactive and PDF versions
are available for shareholders.
The number of subscribers to the Facebook pages for VTB shareholders
increased by 37% in 2020; the number of posts increased by 43%.
The number of followers on Twitter increased by 2%; the number
of posts increased by 43%. A total of 241 posts were published in 2020,
which were viewed more than 73 thousand times.
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Online training courses
Shareholders Consultative Council
THE SCC HAS BEEN
Quarantine measures and remote work gave many people
an opportunity to engage in personal development in 2020. Taking
this trend into account as well as the rapid growth in the number
of private investors among shareholders, the Bank developed
a number of training courses aimed at improving the financial
literacy of individual investors.
The Shareholders Consultative Council (SCC) is an independent
advisory body that represents the interests of VTB’s minority
shareholders. All SCC members are current shareholders. In Russian
practice, such shareholder councils are very rare. At the same
time, the Bank of Russia, as the regulator, notes that this practice
is an effective way to increase the activity and involvement
of shareholders.
REPRESENTING MINORITY
SHAREHOLDERS FOR 12 YEARS,
PROTECTING THEIR INTERESTS
AND PLAYING AN ACTIVE
ROLE IN THE DEVELOPMENT
OF VTB GROUP – SHAPING ITS
STRATEGY AND MONITORING ITS
IMPLEMENTATION.
10
>1 0
thousand users
Beginner Investor’s Course:
Stock Market Operations and
Instruments
At the end of April 2020, VTB launched its Beginner Investor’s
Course, an online course on corporate law and management
for private investors. The training consisted of three tasks: a quiz,
an analytical task and a ranking of issuers by rate of return. More
than 10 thousand users took the course.
The second part of the Beginner Investor’s Course was launched
in July 2020 together with Moscow Exchange; this part
was dedicated to exchange instruments, the organisation
of trading and various strategies for stock market investments.
More than 10 thousand VTB shareholders and clients completed
the training.
10
>1 0
thousand users
Beginner Investor’s Course:
Corporate Law and
Management
MAIN TYPES OF INTERACTION BETWEEN THE SCC AND THE BANK
Meetings with the Bank’s top management
Test purchases
Development proposals
5
>5
MAIN TYPES OF INTERACTION BETWEEN THE SCC AND SHAREHOLDERS
Participation in Bank events
thousand users
Quest Invest interactive
investment game
Social networks, e-mail, VTB Shareholder mobile application
Online conferences and webinars
MAIN ISSUES OF INTEREST TO THE SCC
Corporate governance
In December 2020, VTB and Moscow
Exchange organised an Investment
Dividend policy
Marathon for VTB Capital Investment clients
and VTB shareholders. The intensive training
consisted of 10 YouTube webinars and a self-
administered test. The training was viewed
more than 200 thousand times. Following
the training, the participants took a test
and received certificates.
In November, a new project was launched called Quest Invest
an interactive online game for Bank shareholders and customers.
More than 5 thousand users from more than 30 regions of Russia
took part in the game, which consisted of three mini-quests.
The winners received valuable prizes: tablets, urban backpacks,
a discount on brokerage fees and useful gadgets.
Financial statements and forecasts
Investor relations
Strategy and risk management
Investment and retail products
Shareholder privileges
Performance of subsidiaries
IT solutions and digitalisation
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MEMBERS OF THE SHAREHOLDERS CONSULTATIVE COUNCIL AS OF 31 DECEMBER 2020
Igor Repin
Alexander Yenin
Vladimir Zotov
For a detailed biography, see the
Corporate Governance / Supervisory Council section.
Chairman of the Bank’s Shareholders Consultative Council
Member of the Bank’s Supervisory Council
Member of the Bank’s Shareholders Consultative Council
since 2017
Member of the Bank’s Shareholders Consultative Council
since 2017
Corresponding Member of the Russian Academy of
Engineering
Member of the Bank’s Strategy and Corporate Governance Committee
Member of the Bank’s Staff and Remuneration Committee
Member of the Bank’s Audit Committee
Ownership of shares in the Bank
as of 31 December 2020
% of ordinary shares 0.000000772%
% of the charter capital 0.000000154%
Member of the Bank’s Shareholders Consultative Council since 2013
Ownership of shares in the Bank
as of 31 December 2020
% of ordinary shares 0.00000000000772%
% of the charter capital 0.00000000000154%
Education:
Vadim Soskov
Sergey Gavrilov
Graduated from the Financial University under the
Government of the Russian Federation and the Russian
State Social University
Education:
Graduated from Moscow State University of Design and
Technology, candidate of economic sciences
Professional activities:
Head of Premier BCS projects at BCS
Professional activities:
Director of the Institute of Social Engineering at Kosygin
Russian State University, Associate Professor in the
Management Department
Member of the Bank’s Statutory Audit Commission
Member of the Bank’s Shareholders Consultative Council
since 2013
Member of the Bank’s Shareholders Consultative Council
since 2009
Vladimir
Stanislav Kleschev
Ownership of shares in the Bank
as of 31 December 2020
Ownership of shares in the Bank
as of 31 December 2020
Znamensky
% of ordinary shares 0.000015431%
% of the charter capital 0.000003072%
% of ordinary shares 0.000016866%
% of the charter capital 0.000003358%
Education:
Graduated from the Moscow Lenin State Pedagogical
University, candidate of economic sciences
Education:
Lomonosov Moscow State University, candidate of economic
sciences
Member of the Bank’s Shareholders Consultative Council
since 2017
Member of the Young International Arbitration Group and
the Russian Arbitration Association 25
Member of the Bank’s Shareholders Consultative Council
since 2013
Member of the Moscow Exchange Index Committee and
Listing Council
Professional activities:
Deputy CEO of Gazprombank – Asset Management
Professional activities:
Chairman of the Russian State Duma Committee on Civil
Society, Public Associations and Religious Organisations
Achievements:
Winner of a Russia’s Financial Elite award for Most Senior
Player in the collective investment market
Ownership of shares in the Bank
as of 31 December 2020
% of ordinary shares 0.000008179%
% of the charter capital 0.000001628%
Ownership of shares in the Bank
as of 31 December 2020
% of ordinary shares 0.000008102%
% of the charter capital 0.000001613%
Included on the list of Russia’s Top 1,000 Managers
Education:
Education:
Was a TACIS expert for the World Bank on pension reform
in Russia
Lomonosov Moscow State University with a bachelor’s
degree in law and a master’s degree in corporate law
Completed undergraduate and graduate studies at
Lomonosov Moscow State University
Professional activities:
Lawyer for the United Metallurgical Company, specialising in
corporate law
Professional activities:
Head of the Analytics Division in VTB Bank’s Brokerage
Services Department
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Valery Petrov
Ilya Khersontsev
Elena Shtykanova
At the AGM in 2020, shareholders
once again elected representatives
of the Shareholders Consultative
Council to the Bank’s management
and oversight bodies.
Igor Repin, Chairman of the Bank’s
Shareholders Consultative Council,
was re-elected as a member of the
Bank’s Supervisory Council.
Member of the Bank’s Shareholders Consultative Council
since 2013
Member of the Moscow Exchange Index Committee and
Listing Council
Member of the Bank’s Shareholders Consultative Council
since 2017
Member of the Russian Association of Independent
Directors
Member of the Bank’s Shareholders Consultative Council
since 2013
Vadim Soskov was re-elected as a
member of the Bank’s Statutory
Audit Commission.
Ownership of shares in the Bank
as of 31 December 2020
% of ordinary shares 0.000003933%
% of the charter capital 0.000000783%
Ownership of shares in the Bank
as of 31 December 2020
Ownership of shares in the Bank
as of 31 December 2020
% of ordinary shares 0.000000077%
% of the charter capital 0.000000015%
% of ordinary shares 0.000018518%
% of the charter capital 0.000003686%
Education:
Graduated from the Moscow State Institute of International
Relations of the Russian Foreign Ministry with a degree in
international economic relations, candidate of economic
sciences
Education:
Education:
Holds several university degrees as well as a Chartered
Financial Analyst (CFA) diploma, candidate of economic
sciences
Graduated from Urals State Technical University
(information systems in economics)
Professional activities:
Advisor to the Chairman of the Management Board at
Astramed-MS
Professional activities:
Advisor to the Senior Vice President of Norilsk Nickel
Professional activities:
Deputy Chairman of the Management Board at the Institute
for the Development of Financial Markets
In 2020, the Shareholders Consultative Council held one in-person
meeting; two meetings online, a new format for the SCC; and an online
conference on the impact of COVID-19 on the stock market.
In addition, the report of the SCC Chairman on the Council’s activities,
which is traditionally presented at the Annual General Meeting
of Shareholders, was presented instead as a reporting webinar.
Council – Igor Repin, Vadim Soskov and Ilya
Khersontsev – spoke about the SCC’s work,
further work plans and forthcoming election,
and they also answered questions from
minority shareholders.
Maxim Sergeyev
Yelena Shafranskaya
The Bank’s Shareholders Consultative Council
held its last meeting of 2020 on 21 December.
SCC members held discussions
with representatives of the Retail Products
Department on the results and further
development of the programme of special
products and services for shareholders.
The SCC’s first meeting of 2020 was held in-person on 12 February.
The subject of the meeting was the development of VTB Group’s
investment products. The invited speaker was Vladimir Potapov,
head of VTB Capital Investments, head of the Brokerage Department
and Senior Vice President of VTB. He presented the results of work
for 2019, shared work plans for 2020, answered questions of interest
to SCC members and also took on board the requests, advice
and comments that SCC members had collected.
Member of the Bank’s Shareholders Consultative Council
since 2013
Member of the Bank’s Shareholders Consultative Council
since 2017
Ownership of shares in the Bank
as of 31 December 2020
% of ordinary shares 0.000000772%
% of the charter capital 0.000000154%
Ownership of shares in the Bank
as of 31 December 2020
% of ordinary shares 0.000027069%
% of the charter capital 0.000005389%
During the year, the Shareholders Consultative
Council continued to work on key issues
and existing projects. For example, as part
of the Accessible Bank project, the SCC
is closely involved in adapting VTB’s banking
services to meet the needs of customers
with disabilities. Studies were conducted
on customer needs in 2020, and specific
proposals were made regarding the product
line and the accessibility of services
On 10 April, an online conference took place called Stock Market 2020:
Crisis or New Opportunities? The following members of the SCC took
part as experts: Stanislav Kleschev, Valery Petrov, Igor Repin, Vadim
Soskov, Ilya Khersontsev and Yelena Shafranskaya. SCC members
answered 110 questions from conference participants and shared their
views on the situation in the stock market after it experienced a serious
correction in March 2020.
Education:
Education:
Graduated from Ukhta State Technical University
Graduated from the Irkutsk Polytechnical Institute
(cybernetics)
Professional activities:
Engineer at St. Petersburg Alferov Academic University
Professional activities:
Self-employed entrepreneur in the field of construction and
real estate
The next meeting of the Bank’s Shareholders Consultative Council took
place on 22 July. Deputy President and Chairman of the Management
Board Vadim Kulik took part in the event. The meeting,
on the implementation of the Bank’s IT strategy, was the first-ever SCC
meeting held online.
for customers with disabilities.
In implementing the Youth Bank initiative,
SCC members made a number of proposals
for the development of the VTB brand
and for the creation of a product line
A reporting webinar on the SCC’s work for the year was held
on 14 August. Representatives of the Shareholders Consultative
for the youth segment. SCC members have
also traditionally taken part in organising
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and conducting workshops for students as well as programmes
to improve financial literacy.
One of the Bank’s partners, the Sogaz
insurance group, is offering shareholders
a new telemedicine product. During the year,
several holiday promotions were held during
which shareholders were offered discounts
of up to 50% on basic insurance products –
for example, a promotion to mark VTB Bank’s
30th anniversary. In addition, a special page
was added to the Sogaz website to make
it easy for VTB shareholders to submit
an application for preferential insurance
products.
CREDIT PRODUCTS PURCHASED BY SHAREHOLDERS
2%
In the spring of 2021, the current members of the SCC will complete
their four-year term, and elections will be held to elect a new
Council. Any VTB shareholder over the age of 21 can run for election
to the Council. Information about the SCC elections is available
on the website ksa.vtb.ru.
24%
01.12.2020
01.09.2020
01.06.2020
01.03.2020
01.12.2019
54,063
44,014
54,063
Credit
products
39%
33,462
Preferential products for shareholders
25,251
Since 2017, VTB has been developing a programme of special offers
for its shareholders that is unique for the Russian market; it involves
a comprehensive offer of a wide range of banking and financial services
on preferential terms.
30,861
VTB Bank will continue to develop its
programme of benefits and privileges in order
to expand the list of products and services
for shareholders, including through
the Group’s subsidiaries.
35%
Consumer loans
Credit cards
Mortgage
In 2020, VTB Bank noted a significant increase in shareholder interest
in the programme. For example, the number of service packages
issued to the Bank’s shareholders increased 3.7x over the year to more
than 180 thousand. The number of loans issued to shareholders
on preferential terms increased to 54 thousand over the same period.
Overall, more than 290 thousand of the Bank’s 336 thousand minority
shareholders are currently VTB customers.
Car loans
SERVICE PACKAGES PURCHASED BY SHAREHOLDERS
1%
01.12.2020
01.09.2020
01.06.2020
01.03.2020
01.12.2019
181,018
In 2020, VTB continued to expand the shareholder programme’s
product line. For example, a new option for VTB Multicard holders
was launched – cash back with shares – that enables programme
members to use the cash they get back for purchases made with their
card to buy VTB shares and other investment assets.
14%
87,636
61,364
181,018
packages
Service
45,128
85%
48,723
Market-based service packages
Package Privilege
Package Prime
THE NUMBER OF VTB SHAREHOLDERSUSERS OF THE BANK’S RETAIL PRODUCTS, THOUSAND PEOPLE
01.12.2020
01.09.2020
01.06.2020
01.03.2020
01.12.2019
290
+21%
240
+33%
+29%
180
139
130
+7%
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PRIMARY INFORMATION DISCLOSURE
CHANNELS
2020 RESULTS
Disclosure policy
The Bank’s official
social media
accounts:
The Interfax newswire and the Bank’s
dedicated page at:
http://www.e-disclosure.ru/portal/
company.aspx?id=1210
According to Interfax, the Bank continued
to be ranked second in 2020 among
leading companies in terms of information
disclosure.
Information disclosure is one of the most important tools
for the Bank’s interaction with shareholders, investors, customers
and other interested parties, contributing to the formation
of long-term, transparent and trust-based relationships with all
stakeholders, while also improving the Bank’s investment case.
Principles of information
disclosure by the Bank
3,040 statements
annual report for 2019
The principle of providing information
quickly, consistently and on a regular basis
facebook.com/vtbrussia/
annual accounting (financial) statements
under RAS for 2019
Throughout 2020, the Bank’s Supervisory Council monitored
compliance on the part of the Bank and its employees
99,900
4 consolidated financial statements
under IFRS
followers
with the requirements of the legislation of the Russian Federation
on the securities market, on the protection of the rights
and legitimate interests of investors in the securities market
and on advertising; the regulations of the Bank of Russia
concerning financial markets; and the requirements and standards
of self-regulatory organisations of professional securities market
participants that the Bank is a member of; as well as the Bank’s
internal regulations, including the Regulation on the Information
Policy approved by the Bank’s Supervisory Council1.
The principle of the accessibility of disclosed
4 quarterly issuer reports
4 lists of affiliates
New versions of the Charter and the
Regulation on the Supervisory Council,
the Regulation on the Management
Board and the Regulation on the
Statutory Audit Commission
information
vk.com/vtb
Compliance with regulations on the protection
of information containing state, commercial,
banking and/or official secrets of the Bank and
other information protected by law, including
insider information and protection of personal
data
130,000
followers
other documents in accordance with
legislative requirements
When disclosing information, VTB Bank is guided by the applicable
legislation of the Russian Federation, the requirements of Moscow
Exchange and the London Stock Exchange, the Regulation
on the Bank’s Information Policy and its Corporate Governance
Code, and other requirements and regulations.
Information about VTB Bank on the
website of the London Stock Exchange:
https://www.londonstockexchange.
com/exchange/prices-and-markets/
stocks/summary/company-summary/
US46630Q2021USUSDIOBE.html
20 material facts / press releases
The principle of the veracity, completeness
and comparability of disclosed information
ok.ru/vtb
19,373
followers
VTB Bank’s corporate website
www.vtb.ru
In addition to information published
in accordance with the legislative
requirements, the Bank also disclosed:
Observance of a reasonable balance between
the Bank’s openness and the protection of its
commercial interests
and
www.vtb.com,
Monthly IFRS financial results
which offers the most complete
information about the Bank’s activities
and is regularly updated in accordance
with the requirements of legislation and
the Bank’s bylaws
A sustainability report for 2019
twitter.com/vtb
A regularly updated presentation for
investors
19,000
followers
851 press releases
The site received 49 million visits in 2020 (28
million in 2019)
The Company’s account in the Unified
Federal Register of Information about
the Activities of Legal Entities, Individual
Entrepreneurs and Other Economic
Entities:
163 statements
instagram.com/bankvtb/
INFORMATION DISTRIBUTED ABOUT THE BANK’S ACTIVITIES
CAN BE DIVIDED INTO THREE GROUPS
70,748
followers
https://fedresurs.ru/
company/8365852f-517a-4f4f-a4ff-
c779c25035bd
Information that must be disclosed in the prescribed manner
and by the means specified in regulatory documents and by
regulatory authorities
1
With regard to ensuring corporate
actions: web channels (web service in
conjunction with Luch software or the
web office of the National Settlement
Depository)
22 statements
t.me/opershtabVTB
Information disclosed by the Bank on a voluntary
7,183
basis by any means chosen by the Bank
followers
2
Informational seminars, conferences,
press conferences, meetings, forums and
other meetings with concerned parties
4 conference calls following the disclosure
of IFRS statements
2 seminars for shareholders
1 Investor Day
4 webinars and online broadcasts for
shareholders and investors
Publicly available information that is freely provided at
the request of stakeholders for informational purposes
3
youtube.com/user/vtbgroup
65,000,000
1.
Minutes No. 18 of the Bank’s Supervisory Council
dated 1 December 2017.
views
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SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
Personnel
IN 2020, FOR THE FIRST TIME IN MODERN HISTORY, THE WORLD FACED A GENUINE
LARGEꢀSCALE THREAT IN THE FORM OF THE COVIDꢀ19 PANDEMIC, WHICH HAD AN
IMPACT ON EVERY ASPECT OF OUR LIVES AND AFFECTED EVERY COUNTRY AND
COMPANY IN THE WORLD.
The year 2020 posed a number of new challenges for VTB:
the coronavirus pandemic, the associated increased security measures
for employees and, as a result, the widespread adoption of remote
working arrangements required the reconfiguration of many
processes related to personnel management and the acceleration
of the digitalisation of HR tools.
Recruitment
In 2020, the Bank continued developing its
employer brand – an effort that received
high praise in the market. The Bank
was named one of the 10 best employers
in Russia according to Forbes for the second
year in a row, and was among the three best
employers in the banking sector according
to HeadHunter, FutureToday, Universum
and Best Company Award. The Bank’s
specialised career portal, vtbcareer.com,
was visited by more than 600 thousand
unique users during the year, more
At a time of instability and restrictions, the concept of sustainability,
which enables us to ensure a secure future not only for our business
but also for humanity as a whole, has taken on even greater
importance.
Due to the spread of COVID-19, the Bank had
to radically restructure its work procedures
as quickly as possible starting in March 2020.
Every effort was made to protect the health
of employees and to ensure the continuity
of the Bank’s operations; more than
20 thousand VTB Bank employees across
the country began working remotely. We
began offering business owners repayment
holidays and interest-free loans to pay
the salaries of their employees. As many
services as possible were moved online –
2020 was a breakthrough year for VTB’s
digital agenda.
As of 31 December 2020, VTB Bank employed 60.3 thousand
people (compared with 59.6 thousand as of 31 December 2019),
while VTB Group employed 79.2 thousand people (compared
with 82.3 thousand as of 31 December 2019). The main driver behind
the change in the Group’s headcount was the reduction in the number
of employees at Vozrozhdenie Bank, West Siberian Commercial Bank
and Sarovbusinessbank.
The crisis, which disrupted the usual course of life, became
at the same time an additional impetus for the implementation
of corporate social responsibility initiatives, motivating businesses
to develop and promptly introduce new forms of interaction
with customers and new digital services. In 2020, banks played
an important role in supporting the economy: they ensured
the seamless implementation of government programmes
and developed their own measures to help customers.
than 40 thousand of whom responded
to vacancies at the Bank.
Headcount
Despite the pandemic, the change
V6T B0B a n,k324
VTB Group
79,217
In the course of its 30-year history, VTB Bank gradually worked up
to this new stage: with the approval of a new business strategy
for 2019–2022, the Bank began introducing elements of sustainability
into all of its activities.
in business processes during the transition
to remote work and the continued high
degree of competition in the labour market
in a number of specialties, the Bank
We have learned important lessons
in effectively mobilising forces and resources
to respond quickly to major unplanned
challenges, which will be very useful
in ensuring a sustainable future.
Average term of employment (years)
recruited more than 11.7 thousand
Open and transparent business conduct in a manner that
the public can understand and socially responsible behaviour
are in line with VTB Group’s strategic interests. VTB’s mission,
values and strategic guidelines are in line with the UN Sustainable
Development Goals (SDGs). Considerable efforts are directed
at supporting local communities, territorial sustainable development
and positive changes in the Bank’s workforce and in society.
people in 2020, 1.2 thousand of whom
were for management positions, more than
1.4 thousand for IT positions and 7.5 thousand
for positions in the Bank’s regional network.
More than 1.1 thousand highly qualified
employees were hired as part of efforts
to develop one of the Bank’s key strategic
projects – the 600 Days Programme.
V T B B a n k
VTB Group
6.3
6.3
Average age
V3T B5B a n.k4
VTB Group
35.7
In accordance with its approved Corporate Social Responsibility
Policy, VTB continues the implementation of the SDGs not only
within the framework of its core activities but also by participating
in initiatives aimed at improving the quality of life in the regions
where it operates and developing healthcare, science and education,
culture and environmental protection.
Work with young specialists
Percentage of women
The Bank continues to develop its internship
programme for students and young
professionals, creating a new subject area
in 2020 called the School of IT Professionals.
In total in 2020, more than 500 people
took part in internships throughout Russia
(including through the Growth, Junior and IT
Junior programmes), more than 150 people
of whom completed training as part of VTB’s
IT team.
V T B B a n k
VTB Group
72%
70%
VTB has issued annual social reports on various aspects
of corporate social responsibility since 2008, and a sustainability
report since 2018. The Bank’s sustainability performance has been
independently audited since 2012. The Bank pays particular attention
to the achievement of the six priority Sustainable Development Goals
that it identified in 2019.
Percentage of men
V T B B a n k
VTB Group
28%
30%
Percentage with higher education
VTB Group
84%
V8T B4B a n%k
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Proactive work continued with the young IT community: about 500 young
IT specialists took part in the More.Tech hackathon, which was held online.
All the winners and the most talented participants were invited to discuss
possible employment with VTB Group.
At the end of 2020, a large-scale programme
called Career Paths was launched
During the period when the epidemiological situation in the country
was at its worst – when remote work was having a considerable impact
on business processes and team interaction – the Company conducted
a three-month online development marathon, called Study at Home,
on various topics for employees of VTB Bank and Group companies.
In total, more than 47 thousand employees (18 thousand managers
and 29 thousand specialists) took part, and 390 training webinars
were held.
The introduction in 2020 of robotic technology
in the recruitment process, which helped
with the hiring of about 3.5 thousand
employees in the Bank’s network divisions
throughout the country (which accounted
for 46% of all employees hired in the network),
enabled the Bank to implement a convenient
and paperless workflow from a candidate’s
initial response to a vacancy notice right
up to onboarding. The introduction of this
technology made it possible to improve
the quality of personnel search and selection
processes and to reduce the hiring period
by almost half.
for employees in the Bank’s regional
network; the programme is aimed
at creating a comprehensive and effective
system for promoting employees within
the organisation, developing and retaining
highly successful personnel and shortening
the period for their onboarding in new roles.
In 2020, VTB Bank launched its One Step Ahead grants program m e
to support talented senior undergraduate students. Over the two-m onth
selection period, m ore than 9 thousand students from 350 Russian
universities in 16 cities took part in the com petition. The com petition
finalists included 50 students, each of whom received a personal grant
from VTB Bank for their professional developm ent.
Through online training, employees were able to continue developing
their functional skills; all new and existing employees from the sales
and support units in the Bank’s regional network were able to acquire
or improve their professional expertise relating to the Bank’s products
and services in a timely manner.
Training and development
The development priorities for Bank employees
in 2020 were guided by the objectives outlined
in VTB Group’s development strategy, corporate
values, as well as the challenges of a new
reality that require flexibility and readiness
for change, a strengthened culture of leadership
and efficiency, increased digitalisation
Also in 2020, the Bank acted for the third time as the main organising
partner for the I Am a Professional competition for Russian students within
the framework of Russia – Land of Opportunity platform; winter schools
were held in finance and credit and business informatics, and practical
workshops, business games and business simulations were organised.
As part of the Bank’s digital transformation and the transfer of various
technological platforms to a single technological stack, training
for employees of cross-functional teams began in 2020. The involvement
The Bank also carried out systematic work
on the further digitalisation of internal
communication channels. A project to create
of internal Bank experts, meetups, tech talks, workshops and the creation a new intranet portal was completed; the portal
and customer-centricity. Training has become
more adaptive, based on the development
of an individual training trajectory and taking
into account each employee’s existing knowledge,
abilities and motivation. Training programmes
were converted to an online format using new
digital capabilities.
of professional communities were widely used.
is an information space and a single entry
point to key corporate resources and services
for employees. A digital version of the Team
Energy corporate magazine was developed.
Incentive and remuneration system
Internal communications
VTB’s current incentive and remuneration system is designed
to motivate employees to perform their duties at a high level
and to be results-oriented.
Internal communications took on particular importance during
the pandemic as a means of promptly informing staff about all
key management decisions, including with respect to working
arrangements depending on the changing situation at the regional
level and the implementation of various preventive and organisational
measures aimed at preventing the further spread of the coronavirus.
In 2020, work continued to improve the remuneration system
and to make wages more fair internally and more competitive externally.
Within the scope of the existing grade system, employee salaries
were analysed in comparison with the market at the end of 2020;
as a result, the Bank’s management agreed to increase employee
salaries by an average of 5%.
Partnerships with international business
schools also continued. More than 700 Bank
managers took part in a variety of training
programmes at leading business schools,
including programmes customised at the Bank’s
request on subjects of current interest (innovation
and value creation, team management, digital
transformation, leadership and performance
management, etc.).
Amid the pandemic, the internal communications function moved all
major events and meetings with executives and the regional network
online. More than 4 thousand people took part in such events.
One significant event that took place in 2020 was the introduction
of cross-functional teams made up of experts from business, IT
and other support and control departments, which create and develop
products and services to meet the complex needs of customers.
An appropriate annual bonus system was developed for these teams,
whereby the remuneration for each employee depends simultaneously
on the fulfilment of the team’s business goals and on an individual
performance assessment determined jointly by their functional
and administrative supervisors.
Progress was made on building bottom-up communication channels
in the regional network. A community was created of 200 leaders
who are shaping the agenda and generating unique content from
every point where VTB Bank operates in the Russian Federation.
As a result of this work, a total of more than 600 regional news items
were broadcasted through internal communications channels,
with over 186 thousand views on the intranet portal.
League of Champions, a new development
programme for management personnel from
the Bank’s regional network, was launched;
in 2020, the main topics covered were business
strategy, risk management and performance
management. The Bank launched a School
for New Managers for newly appointed line
managers in the regional network. The heads of IT
departments are developing their managerial
skills through the Team Lead Code and Manager
Level Up! programmes.
Digitalisation of HR processes
AMID THE PANDEMIC,
THE INTERNAL
COMMUNICATIONS FUNCTION
MOVED ALL MAJOR
EVENTS AND MEETINGS
WITH EXECUTIVES
AND THE REGIONAL NETWORK
ONLINE. MORE THAN
4 THOUSAND PEOPLE TOOK
PART IN SUCH EVENTS.
Personnel assessment and career development
Work continued in 2020 on the installation of a new personnel
management system based on a new-generation SAP; piloting
was completed of all HR modules on the SAP HCM platform,
of the analytical reporting module on the SAP BW platform
and of service options for employees and managers on the SAP Fiori
platform.
In 2020, projects to assess the leadership potential and competencies
of managers and their teams in order to determine areas for further
development and career advancement remained a fixture: the number
of such projects increased 2.5x compared with the previous year;
about 500 employees from different Bank divisions – from specialists
to senior management – took part in them. Special attention was paid
to the development of employees’ IT skills (in total, more than
1.6 thousand employees in 18 roles and IT specialisations were assessed
in 2020); based on the results of the assessment of employees’
professional knowledge and skills, appropriate training events
were organised.
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The following were VTB Bank’s main achievements in terms
of resource management in 2020:
Responsible resource management
An important part of VTB’s corporate philosophy is respect for nature.
As such, reducing its impact on the environment is an integral part
of the Bank’s policy for responsible resource management.
In the context of waste management,
a project was carried out in 2020 aimed
at the environmentally friendly recycling
of electronic waste and end-of-life
equipment. Servers, uninterruptible
power supplies, racks, storage systems
and workstations were sent for recycling;
plans are also in place to recycle ATMs,
POS terminals, and office and household
appliances.
Replacing fluorescent
Partially repairing the thermal
insulation of the pipelines used in
the heating system and hot water
supply
3,209
Implementation of the
(halogen) lights with LED
energy-saving programme,
including the introduction
of the following measures
lights
lights
In upgrading its existing facilities and improving their environmental
efficiency, VTB Group companies are guided by the principles of green
office; they are also implementing projects aimed at reducing their
consumption of electricity, fuel and paper, and recycling office waste.
Replacing outdated air-
conditioning systems
with lower-consumption
inverters
the resulting savings
amounted to
or
In 2020, the Group continued to implement its Energy Conservation
and Energy-Efficiency Programme. Among other things, the Group
took measures to repair the thermal insulation of heating system
pipelines, to replace outdated air-conditioning systems with lower-
consumption inverters, to introduce a dispatcher system
for the supervision of the utility systems at the Group’s facilities
and to replace fluorescent (halogen) lights with LED lights. As a result
of these measures, the Bank’s total energy savings amounted
to 636 thousand kWh.
80
28.8
173
units
In addition, the transition to electronic
document management continues.
The purpose of the switch is to greatly
reduce paper consumption and costs
by introducing an integrated approach
to document management and storage.
As part of this project, VTB expanded
the use of digital signatures in 2020 to cover
its entire branch network. As a result, Bank
customers signed 4 million contracts
in a paperless digital format, which saved
more than 20 million sheets of paper
weighing 100 tonnes and also saved about
2 thousand trees.
thousand kWh
RUB thousand
installed
Reducing the volume
of discarded lights
6.8
2.5
Measures for waste
management, including
hazardous waste
tonnes
tonnes
in 2020
in 2019
In addition to the use of resource- and energy-saving technologies
aimed at reducing the environmental impact, VTB Group companies
are constantly optimising their own fleet and freight traffic as well
as routes for automobile traffic. In addition, the Group continues
to replace its Euro 4–rated vehicles with Euro 5–rated vehicles. In 2020,
VTB Bank reduced the number of vehicles it operated by 14%; its
gasoline and diesel fuel consumption decreased by 27%.
Replacing
the Bank’s fleet
56 new vehicles were put into operation
in place of 58 vehicles from a lower
environmental class
Measures to reduce fuel
consumption
by 12%
Reducing the number
of vehicles in operation
in the regional network
Replacing of Euro 4ꢁrated
vehicles with Euro 5ꢁrated
vehicles
by 3%
8%
Goals for the period until 2022 in terms of resource
consumption and waste management
The introduction of a dispatcher
system for the utility systems at
the Bank’s facilities will speed up
the response to breakdowns and
emergencies, thereby reducing any
resulting harm, including downtime;
this step will also allow the Bank
to disconnect some of its support
systems remotely at night.
The replacement of outdated
air-conditioning systems with
lower-consumption inverters
(plans are in place to install 167
units in 2021).
The transfer of 80% of
operations at all VTB offices to
paperless service by the end
of 2022.
The approximate savings will
amount to
60 .1
the Bank plans to introduce the
dispatcher system at 100 facilities in
2021 at a cost of
The approximate savings will
amount to
thousand kWh
or
6.8
361,000
>1
>13
RUB million
RUB
RUB billion
thousand trees
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VTB Group’s resource consumption1
SOCIAL PROJECTS
In connection with the introduction of restrictions related
to the COVID-19 pandemic and the transfer of employees to remote
work in 2020, the Group enjoyed savings in terms of the following
resources: heating energy, paper, fuel, water and drinking water.
Decisions related to the allocation of funds for sponsorship
and charitable activities are made by the standing Committee for VTB
Bank’s Sponsorship and Charitable Activities. The Committee reports
to the Bank’s Management Board and to the President and Chairman
of the Management Board.
1,055
1,055
RESOURCE TYPE
2020
2019
online and offline events
In 2020, the Bank conducted
NATURAL
MONETARY EQUIVALENT,
RUB MILLION
NATURAL
MONETARY EQUIVALENT,
RUB MILLION
To coordinate and improve charitable activities in various regions
of Russia, VTB Bank registered, in April 2020, the VTB-Strana
corporate Charitable Foundation for the Support of Social Initiatives
and the Provision of Targeted Assistance, which became the main
operator of regional charitable projects, including the A World Without
Tears programme and aid to medical institutions aimed at combating
the COVID-19 pandemic.
EQUIVALENT
EQUIVALENT
Heating energy, Gcal
Electricity, thousand kWh
Gas, thousand m3
255,140
335,927
2,810
460.3
1,740.7
18.6
272,372
328,435
1,157
493.6
1,910.0
9.2
Paper, tonnes
2,765
210.0
116.2
3,205
3,315
274.1
146.4
403.5
31.1
During the period when there were restrictions on mass events, it
was especially important for us to support our long-term partners
in the fields of culture and sports, who, due to the restrictive measures
in place, lost their usual influx of visitors and faced a significant decrease
in income.
15.8
Fuel, thousand litres
Water, thousand m3
2,553
15.8
RUB billion
2,397
112.8
9,673
3,818
expenditures on social projects
amounted to, including:
Drinking water, thousand
litres
3,509
26.7
In accordance with the adopted strategy, the total amount
of expenditures has remained at approximately the same level in recent
years, with a gradual increase in the share of support in the form
of sponsorship and partnerships. In addition, the methodology developed
in 2019–2020 enables the Bank to evaluate the success of projects
and to track its return on investment.
9.9 5.9
GENERATION AND PROCESSING OF HAZARDOUS WASTE
RUB billion
for sponsorship
RUB billion
for charity
RESOURCE TYPE
2020
2019
GENERATED
% SENT FOR PROCESSING/
GENERATED
% SENT FOR PROCESSING/
DISPOSAL
DISPOSAL
As part of its sponsorship and charitable activities, VTB continues
to implement the following six large-scale target programmes:
Fluorescent lights, tonnes
Batteries, tonnes
9
11
100
100
100
15
14
100
100
100
Disposal of fuels and
lubricants, litres
1,069
2,817
A Country for Business
An Educated Country
A Sporting Country
A Cultural Country
Patriotism and a Country of Traditions
Equipment sent for
recycling/scrap, tonnes
9
100
6
100
GENERATION AND RECYCLING OF LOW-HAZARD WASTE
A Healthy Country
RESOURCE TYPE (TONNES)
2020
2019
GENERATED
% SENT FOR PROCESSING/
GENERATED
% SENT FOR PROCESSING/
DISPOSAL
DISPOSAL
Trash from office and
residential buildings
14,709
100
13,762
100
BANK EXPENSE ON CHARITY AND
Financing these programmes enables the Bank to share its core
values and social mission with society. The programmes include both
sponsorship and charity projects.
Food waste
924
100
732
100
SPONSORSHIP, RUB BILLION
5.9
2020
9.9
In addition, a separate Strategic projects subgroup was set apart that
includes long-term, large-scale projects of national importance –
for example, cooperation with Dynamo for the purpose of maintaining
national sporting traditions and developing popular sports, including
educating the younger generation.
8.2
8.1
2019
2018
9.3
6.8
Charity
1.
Data on the resource consumption of the following VTB Group companies: VTB Bank, Holding VTB Capital, Vozrozhdenie Bank, Sarovbusinessbank, VB-Service,
VTB Factoring, VTB Leasing, VTB Specialised Depository, VTB Pension Fund, VTB Registrar, VTB Bank (Armenia), VTB Bank (Belarus), VTB Bank (Azerbaijan), VTB
Bank (Georgia), VTB Bank (Kazakhstan), VTB Bank (Europe), SG-Development, West Siberian Commercial Bank and Dynamo Management Company.
Sponsorship
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A Sporting Country
Patriotism and a Country of Traditions
VTB Bank’s A Sporting Country programme provides support for both
high-performance sports and popular sports that engage a large
number of people in healthy lifestyles.
The main goal of this programme is to build a sense of patriotism
and pride in the country. The Bank supports unique projects aimed
at reviving national and spiritual values, and also provides charitable
assistance to public-interest foundations.
3,368
2,513
3,368
2,513
RUB million
RUB million
Despite the restrictions on holding mass events, we supported 57 large
sporting projects in 2020 that are being carried out over the long term.
In 2020, VTB Bank implemented 125 projects in this area, mainly
in the form of charitable assistance.
The Russian Artistic Gymnastics Federation, the VTB United Basketball
League, men’s and women’s beach volleyball teams, the Russian
Volleyball Federation, the men’s volleyball team, the KAMAZ-master
rally team and others all received support.
We consider the preservation of historical heritage sites
to be an extremely important social objective. In the reporting
year, VTB continued to support the Valaam and New Jerusalem
monasteries, and provided assistance to museums, including
the Novgorod State United Museum; the Kizhi State Open-Air Museum
of History, Architecture and Ethnography; and the Peterhof State
Museum-Reserve.
Due to the partial cancellation of events and the holding
of competitions without spectators, the Bank stepped up its
work with communities in order to maintain engagement; new
forms of interaction were developed, such as online competitions
and promotions for spectators with the participation of athletes.
In 2020, for example, a project was launched
to create a network of regional branches
of the Yashin Dynamo Football Academy,
which is rightfully considered one of the best
in the country. In Moscow, 400 boys
are already learning the basics of football skills
under the guidance of qualified coaches.
In February 2020, the club’s first branch
in the Republic of Dagestan (Kaspiysk)
was opened; some 300 children were training
at the club by the end of the year.
Fighting the coronavirus pandemic
was the biggest issue of the year. As part of its
patriotic programme, the Bank supported
a unique regional social project in Cherepovets
called In the Name of Life, dedicated to telling
the story of the volunteers, medical workers
and social workers who are helping to keep
people alive and healthy.
Funds for the implementation of 2020 programmes aimed at patriotic
education were allocated to the St. Petersburg Cadets, the Unarmia
Russian national children’s and youth military and patriotic social
movement and the Russian Union of Free Youth.
On 11 April 2020, a group on the Vkontakte network hosted the first-
ever virtual Russian Formula 1 Grand Prix; in Sochi in September,
the Formula-1 VTB Grand Prix Russia 2020 was held in compliance
with public health regulations. Over three days, more than 34 million
people around the world watched the race.
In the context of the anniversary of Victory Day in World War II, special
attention was paid to supporting the veterans funds that we collaborate
with on an ongoing basis.
The Velobike bike-sharing service received a new impetus
for development; the geography of the project was expanded,
as services were opened in Nizhny Novgorod and Murmansk. The total
number of trips for the season exceeded 5.7 million.
In addition, VTB cooperates closely
with the Anton Golotsutskov Academy
of Artistic Gymnastics, where 1.5 thousand
children, including those from large families,
are currently training – 100 places are free.
The Academy has an ongoing programme
for the rehabilitation of children diagnosed
with cerebral palsy.
The feature film Lev Yashin: The Dream Goalkeeper and the television
series The Terrible were produced with VTB’s support.
Through strategic cooperation with Dynamo, funding was allocated
during the reporting year to the Dynamo hockey and football clubs,
the Voronin Gymnastics Club, and the Dynamo women’s basketball
club and rugby club.
A Cultural Country
Around 600 children currently train at the Voronin Dynamo Moscow
Gymnastics Club. The main objective of the club, which employs
more than 20 coaches, is to train members of the Russian national
team and to participate in the biggest national and International
competitions. Four of the gymnasts training at the club are currently
candidates for the upcoming Olympic Games in Tokyo.
VTB Bank has traditionally supported projects related to key Russian
cultural institutions, national heritage sites, national-level troupes
and performers, as well as the primary channels for the communication
and distribution of cultural values (film production, television).
998
998
RUB million
Some 74 cultural projects were realised in 2020 with VTB’s support.
Online activities reached more than 209 million people during the year;
18 digital activities had a total audience of more than 20 million people.
As part of our implementation of social projects, we supported
a number of initiatives aimed at ensuring equal opportunities
for the younger generation.
Due to restrictions, cultural institutions, especially museums,
were among the most vulnerable. Project support was not suspended;
joint efforts undertaken by the Bank and its museum partners
were aimed at maximising the impact of moving activities online
in order to maintain target audiences. Thanks to VTB’s support,
exhibitions were first made available online and then opened up
to visitors once restrictions were lifted.
of porcelain were held at the Hermitage
with VTB’s support. In 2020, VTB Bank –
the general sponsor of the Pushkin State
Museum of Fine Arts – acted as the exclusive
partner of the museum’s educational
programmes for young audiences.
To mark its 125th anniversary, the Russian Museum prepared a large-
scale exhibition called Gifts to the Russian Museum from Artists
and Collectors Selected Works 1898–2019. An exhibition of the work
of Robert Falk and an extensive educational programme timed
to coincide with it opened at the Tretyakov Gallery. Two exhibitions
In the year of the 75th anniversary of Victory
Day in World War II, we acted as the general
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sponsor of a thematic programme at the Jewish Museum
and Tolerance Centerre, which included a photo exhibition called
Unknown Berlin: May 1945 and a whole range of other events, from
a video competition to performances.
In its collaboration with the pillars of national
culture, the Bank also supports regions
outside Moscow and St. Petersburg.
For example, the Wild Swans inclusive theatre
studio (Yaroslavl region) received funding
for the production of a musical – involving
48 children and adolescents with disabilities
– based on the fairy tale The Wizard
of the Emerald City.
Environment played an active role in the work of the PSI Committee,
discussed new applications for funding for environmental projects
in the Arctic zone and also served as members of the project review
committees.
The Bank’s regular partners include the Bolshoi Theatre, the Valery
Gergiev Charitable Foundation and the Boris Eifman Ballet Theatre.
With VTB’s support, online portals were launched by MusicAeterna,
a music group led by Teodor Currentzis, and the Tovstonogov Bolshoi
Drama Theater.
In November 2020, we supported the implementation of an
environmental dictation exercise. Alexander Gogolev, VTB Bank Senior
Vice President, served on the organising committee for the dictation,
and interested Bank employees took part in writing it.
A Healthy Country
An Educated Country
Keeping people in good health and constantly improving Russia’s
healthcare system are very important tasks for both the state and
business – tasks that took on even greater urgency in 2020.
The Bank supports educational institutions through sponsorship
and charity within the framework of its An Educated Country global
social programme in accordance with its strategy to support the regions
where it operates.
959
654
959
654
RUB million
RUB million
Since public health is unimaginable without a healthy planet, VTB’s
A Healthy Country programme is aimed not only at providing
charitable support to healthcare institutions and projects related to the
development of advanced medical technologies but also at protecting
the country’s environment, including through projects related to
biodiversity conservation.
Quality education is one of the UN Sustainable Development Goals that
VTB promotes as a priority in the course of its core activities. In 2020, 177
education projects received financial support. VTB has invested more
than RUB 5 billion in education since 2018.
Among the Bank’s initiatives aimed at achieving its priorities in terms
of the UN Sustainable Development Goals in the area of education,
the following should be highlighted:
In 2020, 71 projects were implemented, including support for healthcare
institutions and charitable foundations, as well as projects to increase
populations of rare animal species in Russian ecosystems.
As part of the federal project Conservation
of Biodiversity and Development of Eco-
tourism, cooperation with the Centre for the
Study and Conservation of the Amur Tiger
Population and with the World Wide Fund for
Nature continued under a programme for the
conservation of big cats in Russia.
We collaborate with educational institutions
in every region where we operate.
cooperation with universities in the regions where the Bank
Over the course of 2020, 250 educational
institutions in more than 120 Russian cities
received funds to update their facilities
and equipment; to repair classrooms,
auditoriums and gymnasiums; and to carry
out campus projects.
To combat COVID-19, the Bank allocated unplanned assistance in the
amount of RUB 262.2 million to 40 medical institutions in 21 regions of
Russia.
operates;
cooperation with the Graduate School of Management
at St. Petersburg State University, including management
of the business school, updating and implementing a development
strategy, as well as joint development of a number of educational
projects;
VTB Bank has been operating its nationwide corporate charity
programme A World without Tears for 17 years. The programme
finances the purchase of expensive medical equipment, medicines
and supplies for children’s hospitals throughout the country. The
programme sponsored 26 events in 2020 – four in Moscow and
22 in regional cities – with total support for the year amounting
to RUB 74.65 million. When children’s celebrations were banned
in hospitals due to the pandemic, A World without Tears project
ambassadors – the characters from the programme Good Night, Kids –
continued to raise the spirits of young patients through the A World
without Tears Instagram account (@mirbezslez) and on the Carousel TV
channel.
On 29 May 2020, we signed an agreement
with the Russian Ministry of Natural Resources
and Environment on cooperation on the
implementation of the activities as part of
the Environment national project. Within
this cooperation framework, the Bank will
support protected areas – the Kronotsky
Nature Reserve (on the shores of Kurile Lake
in Kamchatka) and the Russky Sever National
Park (Vologda region) – and will continue
promoting the restoration of the Persian
leopard population in the Caucasus.
VTB Group considers it necessary to improve
the financial literacy of the population. To this
end, we co-founded, together with other
leading Russian banks, the Association
for the Development of Financial Literacy.
Support for gaming areas in the format
of mini-banks at Kidburg vocational centres
for children help shape a positive attitude
to finance among children of preschool
and primary school age.
VTB Bank’s specialised department at the Financial University
under the Government of the Russian Federation;
implementation of charitable projects aimed at supporting
education in the regions where the Bank operates;
improvement of financial literacy among the population.
In 2020, the Bank supported 10 leading universities: MGIMO, Moscow
State University, the Graduate School of Management at St. Petersburg
State University, the National Research University Higher School
of Economics, the Moscow School of Social and Economic Sciences,
the Far Eastern Federal University, the Russian Institute of Theatre
Arts, the Financial University under the Government of the Russian
Federation and the Gerasimov Institute of Cinematography. Funds
were earmarked to update their IT capacity, among other things.
This work was completed in a timely manner, which was essential
in helping the universities make a quick transition to remote
operations in the context of the pandemic.
We also support scientific research and infrastructure development.
In the reporting year, funding was allocated to the Science for Children
Foundation for Support and Development of Paediatric Haematology,
Oncology and Immunology; the International Clinic of Cardioangiology;
the Moscow Regional Cooperation and Development Support
Foundation; and the Foundation for Assistance in the Design and
Construction of the Infectious Diseases Hospital in Saratov. In addition,
the Bank sponsored the 17th Healthy Moscow Assembly and took part
in the presentation of the Person of the Year in Healthcare award.
VTB Bank continued to act as Russia’s
implementing agency for the Arctic Council
Project Support Instrument (PSI), a fund
whose purpose is to finance projects aimed
at reducing pollution and improving practices
for managing the environmental impact in
the Arctic. In 2020, representatives of VTB
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A Country for Business
Sponsorship and charity activities of other
VTB Group companies
VTB has made a tradition of sponsoring and organising business events
at the national and international levels. The largest industry events
related to strategically important areas of VTB Bank’s activities are held
with the support of Group companies.
VTB companies and subsidiaries conduct sponsorship activities
on the basis of their own annual sponsorship plans. Group members
make their own independent decisions on charitable activities in line
with their forecast limit for the year and in accordance with a decision
by their management or their own charity committees.
In 2020, VTB Group com panies in Russia
spent a total of RUB 522.24 m illion
to support social projects, and VTB Group
m em bers operating outside of Russia
spent USD 0.84 m illion. In total, support
was provided for 203 projects, including 60
sponsorship and 143 charitable projects.
180
180
RUB million
In challenging economic situations, events that offer an opportunity
to carry on a dialogue between business, the state, investors
and the market, where it is possible, search for answers together
about growth and development opportunities, take on a greater
importance. In an effort to find solutions to pressing issues facing
the business community, the Bank supported 36 major business events
in 2020, including forums with the participation of Russian President
Vladimir Putin, which were held online and in a hybrid format due
to the pandemic.
Despite the difficult economic situation in 2020, VTB Group companies
continued to conduct regular activities related to social projects.
The following companies contributed to the social development
of the regions where they operate:
VTB Bank subsidiaries support projects
and programmes that are in line
2020 and the annual international startup
conference Open Innovation Startup Tour
2020 were held in Arkhangelsk.
VTB Bank (Azerbaijan);
VTB Bank (Armenia);
VTB Bank (Belarus);
VTB Bank (Georgia);
VTB Bank (Kazakhstan);
VTB Bank Europe;
with the areas of social investments that VTB
has identified as corporate priorities. During
the reporting year, the most important
topics were the celebration of the 75th
anniversary of the victory in World War
II and the honouring of veterans, as well
as assistance in the fight against the COVID-19
pandemic.
The VTB Capital Investment Russia Calling! forum remains a leading
platform for communication between investors from all over the world
and representatives of the Russian authorities and business. In 2020,
the forum brought together participants from 103 countries around
the world to discuss global challenges stemming from the pandemic,
as well as possible growth points and investment scenarios.
One of the most topical issues in 2020
was sustainable development. VTB Bank
signed on to the sustainability agenda
by sponsoring Visionaries 2020: Change
Management and partnering with the Effie
Russia programme in support of the 17 UN
Sustainable Development Goals.
The Bank acted as the general sponsor of the Powerful Ideas for a New
Time forum, which took place in Moscow in November 2020. The best
initiatives in seven areas, selected at the end of the forum, are aimed
at rebooting the economy and social sphere, and ensuring Russia’s
sustainable development under new economic conditions. The Bank
participated in the World Economic Forum in Davos, the 13th Eurasian
Economic Forum in Verona, the CIS + World International Economic
Forum of the Commonwealth Member States, Russian Business
Week (the annual forum of the Russian Union of Industrialists
and Entrepreneurs), the Moscow Financial Forum and the 12th Ural
Financial Information Security Forum and a number of industry
conferences.
Vozrozhdenie Bank;
West Siberian Commercial Bank;
Sarovbusinessbank;
VTB Capital Holding.
In accordance with the Bank’s strategic priority for innovative
development, it participated in a number of IT projects, including
the Moscow International Forum for Innovative Development Open
Innovations 2020, the Pulse of Digitalisation: Forum for Digital
Development Leaders on New Realities and Changing Business
Strategies, Emerge 2020 (international tech conference on new
technologies and the creation of global products), the Heisenbug
International Software Testing Conference, the HolyJS Conference
for JavaScript Developers and the JPoint International Java Conference.
In partnership with the Skolkovo Forum, an online conference
for beginning entrepreneurs and investors called Startup Village
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FINANCIAL STATEMENTS
FINANCIAL STATEMENTS
VTB Bank consolidated financial statements
and independent auditor’s report for the year
ended 31 December 2020 can be found in
the Investor Relations section on the Bank’s
website at:
https://www.vtb.com/akcionery-i-investory/
finansovaya-informaciya/raskrytie-fi-
nansovoj-otchetnosti-po-msfo/.
Responsibility statement
Financial statements under IFRS
VTB management is responsible for preparing VTB Bank’s Annual
Report and consolidated financial statements in accordance
with applicable laws.
The following table shows VTB Group key financial data under IFRS.
For a better understanding of the Group’s financial position, its
financial performance and its cash flows, these consolidated
key financials should be read in conjunction with the audited
consolidated financial statements of the Group.
I hereby confirm that to the best of my knowledge:
The consolidated financial statements of VTB Bank (PJSC) and its
subsidiaries (hereinafter referred to as the Group), prepared
in accordance with IFRS, give a true and fair view of the assets,
liabilities, financial position, profit or loss of the Group;
This Annual Report includes a fair review of the development
and performance of the Group’s business and position, together
with a description of the principal risks and uncertainties that
the Group faces.
CONSOLIDATED INCOME STATEMENT FOR THE YEAR ENDED 31 DECEMBER
(IN BILLIONS OF RUSSIAN ROUBLES)
2020
2019
1,039.8
67.2
CHANGE
–6.3%
Interest income calculated using the effective interest method
Other interest income
974.3
81.5
21.3%
Interest expense
(501.6)
(22.5)
531.7
(227.0)
304.7
136.8
(636.5)
(29.9)
440.6
(92.2)
348.4
121.6
–21.2%
–24.7%
20.7%
146.2%
–12.5%
12.5%
Payments to deposit insurance system
Net interest income
Andrey Kostin
Provision charge for credit losses on debt financial assets
Net interest income after provision for credit losses
Net fee and commission income
VTB Bank President and Chairman
of the Management Board
(Losses net of gains) / gains net of losses arising from sale and revaluation
of loans at fair value through profit or loss
(3.1)
32.8
0.8
3.3
63.1
1.0
–193.9%
–48.0%
–20.0%
153.2%
Gains net of losses arising from other financial instruments at fair value
through profit or loss
Gains net of losses arising from sale of financial assets at fair value through
other comprehensive income
Gains net of losses / (losses net of gains) arising from foreign currencies
and precious metals
18.9
1.4
(35.5)
9.1
Gains net of losses arising from disposal of financial assets at amortised
cost
–84.6%
Other gains net of losses on financial instruments at amortised cost
Share in profit of associates and joint ventures
0.7
17.3
0.2
11.1
250.0%
55.9%
n/a
Impairment of investments in associates
(12.8)
6.1
Gains from disposal of subsidiaries and associates
Losses net of gains arising from extinguishment of liabilities
7.5
–18.7%
n/a
(0.2)
Provision charge for credit losses on credit related commitments
and other financial assets
(19.9)
(7.8)
155.1%
Provision charge for legal claims and other commitments
Excess of fair value of acquired net assets over cost
Other operating income
(2.9)
(3.3)
5.6
–12.1%
–100.0%
22.7%
9.2
7.5
Non-interest gains
48.3
61.8
–21.8%
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CONSOLIDATED INCOME STATEMENT FOR THE YEAR ENDED 31 DECEMBER
(IN BILLIONS OF RUSSIAN ROUBLES)
CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME FOR
THE YEAR ENDED 31 DECEMBER (IN BILLIONS OF RUSSIAN ROUBLES)
2020
2019
30.5
(15.1)
15.4
40.8
CHANGE
–0.7%
2020
2019
Revenue and other gains from operating lease of equipment
Expenses related to equipment leased out
30.3
(17.3)
13.0
14.1
Net profit
75.3
201.2
OTHER COMPREHENSIVE INCOME/(LOSS):
14.6%
Other comprehensive incomeꢀꢁlossꢂ to be reclassified to profit or loss in subsequent
periods:
Revenues less expenses from operating leasing
–15.6%
–65.4%
Net insurance premiums earned from non-state pension fund activity
Net change in fair value of debt financial assets at fair value through other comprehensive
income, net of tax
8.6
7.4
Net insurance claims incurred, movement in liabilities to policyholders
and acquisition costs on non-state pension fund activity
(30.0)
(60.5)
–50.4%
Reclassification of gains to income statement on sale of debt financial assets at fair value
through other comprehensive income, net of tax
(0.7)
(0.7)
Revenues less expenses from non-state pension fund activity
Revenue and other gains from other non-banking activities
Cost of sales and other expenses from other non-banking activities
(15.9)
102.6
(92.7)
(19.7)
96.9
–19.3%
5.9%
Cash flow hedges, net of tax
4.3
0.1
(2.0)
(21.2)
(87.0)
6.6%
Share of other comprehensive income/(loss) of associates and joint ventures
Effect of translation, net of tax
Expenses from write-down of property held for sale in the ordinary course
of business
27.9
(9.6)
(6.2)
(1.1)
54.8%
Total other comprehensive incomeꢀꢁlossꢂ to be reclassified to profit or loss
in subsequent periods
40.1
(16.3)
Impairment of land, premises and intangible assets other than goodwill
used in non-banking activities
(17.0)
1,445.5%
OTHER COMPREHENSIVE INCOME/(LOSS) NOT TO BE RECLASSIFIED TO PROFIT OR LOSS IN SUBSEQUENT PERIODS:
Net loss from change in fair value of investment property recognised
on revaluation or disposal
(87.0)
(103.7)
(0.2)
(0.9)
1.7
9,566.7%
–6,200.0%
–300.0%
Net change in fair value of equity financial assets at fair value through other comprehensive
income, net of tax
0.6
2.0
Revenues less expenses from other non-banking activities
Actuarial losses net of gains arising from difference between pension plan assets
and obligations
(0.1)
(0.3)
1.6
(Impairment)/reversal of impairment of land, premises and intangible
assets other than goodwill
0.1
Land and premises revaluation, net of tax
0.1
Other operating expense
Staff costs and administrative expenses
Non-interest expenses
Profit before tax
(23.4)
(269.9)
(293.5)
89.7
(22.2)
(254.2)
(276.3)
252.9
(51.7)
5.4%
6.2%
Total other comprehensive income not to be reclassified to profit or loss
in subsequent periods
0.7
6.2%
Other comprehensive income/(loss), net of tax
Total comprehensive income
40.8
116.1
(14.7)
186.5
–64.5%
–72.1%
–62.6%
Income tax expense
(14.4)
Total comprehensive income/(loss) attributable to:
Shareholders of the parent
Net profit
75.3
201.2
120.8
(4.7)
186.2
0.3
Net profit/(loss) attributable to:
Shareholders of the parent
Non-controlling interests
Non-controlling interests
80.6
(5.3)
202.0
(0.8)
–60.1%
562.5%
Basic and diluted earnings per share
(expressed in Russian roubles per share)
0.00503
0.01453
–65.4%
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CONSOLIDATED STATEMENT OF FINANCIAL POSITION AS AT 31 DECEMBER
(IN BILLIONS OF RUSSIAN ROUBLES)
2020
2019
CHANGE
2020
2019
CHANGE
LIABILITIES
ASSETS
Due to other banks
Customer deposits
1,093.0
12,831.0
250.7
1,177.2
10,974.2
176.5
–7.2%
16.9%
42.0%
201.9%
–37.2%
0.0%
Cash and short-term funds
1,229.5
137.2
1,335.0
127.2
–7.9%
7.9%
Mandatory cash balances with central banks
Trading financial assets
Derivative financial liabilities
Other borrowed funds
Debt securities issued
Liabilities of disposal groups held for sale
Deferred income tax liability
Other liabilities
647.0
584.7
62.3
501.3
29.1%
21.3%
221.1%
63.7%
37.3%
13.8%
13.5%
1,053.2
215.7
348.9
343.4
0.3
Trading financial assets
481.9
19.4
Trading financial assets, pledged under repurchase agreements
Derivative financial assets
0.3
233.8
142.8
610.1
10.9
15.7
–30.6%
7.4%
Due from other banks
837.9
648.1
603.5
Loans and advances to customers
Loans and advances to customers
12,264.4
12,201.1
10,774.1
10,753.1
Total liabilities before subordinated debt
Subordinated debt
16,102.9
316.7
13,639.7
223.1
18.1%
42.0%
18.4%
Loans and advances to customers, pledged under repurchase
agreements
63.3
21.0
201.4%
Total liabilities
16,419.6
13,862.8
EQUITY
Investment financial assets
952.7
390.2
562.5
316.6
163.5
153.1
200.9%
138.7%
267.4%
Share capital
659.5
433.8
166.6
(0.7)
659.5
433.8
139.3
0.0%
0.0%
Investment financial assets
Share premium
Investment financial assets, pledged under repurchase agreements
Investments in associates and joint ventures
Perpetual loan participation notes
19.6%
326.9
264.9
23.4%
Treasury shares and bought back perpetual loan participation notes
Other reserves
(0.4)
75.0%
69.6%
–3.0%
3.7%
Assets of disposal groups and non-current assets held for sale
Land, premises and equipment
2.5
456.5
100.5
215.0
154.7
583.6
75.8
422.5
196.1
–96.7%
8.0%
112.1
66.1
Retained earnings
351.3
362.1
Investment property
–48.8%
2.8%
Equity attributable to shareholders of the parent
Non-controlling interests
1,722.6
1,660.4
(7.1)
–100.0%
4.2%
Goodwill and other intangible assets
Deferred income tax asset
209.2
129.9
410.6
Total equity
1,722.6
18,142.2
1,653.3
15,516.1
19.1%
Total liabilities and equity
16.9%
Other assets
42.1%
18,142.2
15,516.1
16.9%
Total assets
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CONSOLIDATED STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 DECEMBER
(IN BILLIONS OF RUSSIAN ROUBLES)
2020
(1,102.5)
(61.2)
2019
(319.5)
(129.4)
2020
2019
CASH FLOWS FROMꢀꢁUSED INꢂ OPERATING ACTIVITIES
Interest received
Net increase in loans and advances to customers
Net increase in other assets
1,001.4
(516.1)
(24.6)
20.2
1,081.2
(649.7)
(28.2)
65.1
Interest paid
NET ꢁDECREASEꢂꢀINCREASE IN OPERATING LIABILITIES
Net decrease in due to other banks
Payments to deposit insurance system
(184.5)
1,145.1
(20.3)
8.4
(200.2)
845.5
3.8
Gains on operations with trading financial assets
Gains/(losses)/gains incurred on dealing in foreign currency
Fees and commissions received
Net increase in customer deposits
6.7
(106.4)
169.9
(55.2)
6.6
Net (decrease)/increase in debt securities issued other than bonds issued
Net increase in other liabilities
191.4
(58.3)
11.1
17.8
Fees and commissions paid
Net cash (used in)/from operating activities
CASH FLOWS FROMꢀꢁUSED INꢂ INVESTING ACTIVITIES
Dividends and other distributions received
(158.8)
369.5
Other operating income received
10.8
214.3
(827.1)
0.3
10.7
341.4
(257.5)
(32.1)
3.7
Other operating expenses paid
(22.1)
19.0
(12.1)
Proceeds from redemption and sale of investment financial assets
Purchase of investment financial assets
Revenue received from operating lease of equipment
Expenses paid related to equipment leased out
Net insurance premiums received from non-state pension fund activity
Net insurance claims paid on non-state pension fund activity
Revenue received from non-banking activities
Expenses paid related to non-banking activities
Staff costs, administrative expenses paid
28.4
(2.1)
(4.8)
Purchase of subsidiaries, net of cash
14.0
40.7
Disposal of subsidiaries, net of cash disposed
Acquisition and other contributions of shares in associates and joint ventures
Proceeds from sale of shares in associates and other distributions
Purchase of land, premises and equipment
0.4
(2.9)
(3.4)
(73.1)
80.1
(39.1)
0.3
78.7
101.1
(57.0)
(229.1)
(46.8)
383.5
(87.7)
(227.3)
(53.4)
264.8
(64.3)
2.3
(17.4)
1.1
Proceeds from sale of land, premises and equipment
Purchase or construction of investment property
Proceeds from sale of investment property
Income tax paid
(2.8)
19.2
(6.6)
12.2
Cash flows from operating activities before changes in operating assets and liabilities
NET DECREASEꢀꢁINCREASEꢂ IN OPERATING ASSETS
Net increase in mandatory cash balances with central banks
Net decrease/(increase) in correspondent accounts in precious metals
Net increase in trading financial assets
(9.8)
13.1
(15.7)
(2.9)
Purchase of intangible assets
(47.6)
0.2
(14.7)
0.1
Proceeds from sale of intangible assets
(126.0)
(204.6)
(147.9)
53.2
Net cash (used in)/from investing activities
(687.3)
2.1
Net (increase)/decrease in due from other banks
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CONSOLIDATED STATEMENT OF CASH FLOWS (CONTINUED) FOR THE YEAR ENDED 31 DECEMBER
(IN BILLIONS OF RUSSIAN ROUBLES)
2020
2019
NON-CASH CHANGES IN LIABILITIES ARISING FROM FINANCIAL ACTIVITIES
FOREIGN CURRENCY TRANSLATION
Eurobonds
2020
2019
CASH FLOWS FROMꢀꢁUSED INꢂ FINANCING ACTIVITIES
Dividends paid
(26.7)
(31.1)
(13.6)
125.9
(16.3)
(12.0)
0.6
21.6
1.6
(6.4)
3.0
Proceeds, net of repayment, from short-term local bonds issued
Proceeds from local bonds issued
Syndicated loans
108.3
(158.5)
(2.5)
0.1
Subordinated debt
22.6
14.6
OTHER NONCASH CHANGES
Local bonds
Repayment of local bonds
(3.0)
5.1
11.4
12.9
(2.1)
9.2
Buy-back of local bonds
Eurobonds
Proceeds from sale of previously bought-back local bonds
Repayment of Eurobonds
Syndicated loans
(66.2)
(5.6)
5.8
Funds from local central banks
Subordinated debt
1.8
Buy-back of Eurobonds
(6.7)
6.0
(0.1)
(3.7)
Proceeds from sale of previously bought-back Eurobonds
Repayment of syndicated loans
(1.4)
(1.6)
Proceeds from other borrowings and funds from local central banks
Repayment of other borrowings and funds from local central banks
Repayments of lease liabilities
1,773.2
(1,122.8)
(6.3)
74.6
(3.0)
(0.7)
0.7
402.6
(394.0)
(10.6)
20.0
(0.5)
(6.6)
2.9
Proceeds from subordinated debt
Repayment of subordinated debt
Purchase of shares in subsidiaries from non-controlling interests
Cash received from sale of treasury shares
Cash paid for treasury shares
(0.5)
(0.5)
(2.4)
(10.6)
10.7
Buy-back of perpetual loan participation notes
Proceeds from sale of previously bought-back perpetual loan participation notes
Amounts paid on perpetual loan participation notes
Net cash from financing activities
(15.4)
552.6
196.5
0.2
(13.8)
48.9
(24.0)
(0.2)
396.3
929.3
1,325.6
Effect of exchange rate changes on cash and cash equivalents
Effect of change in impairment loss allowance
Net (decrease)/increase in cash and cash equivalents
At the beginning of year
(96.8)
1,325.6
1,228.8
At the end of year
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CONSOLIDATED STATEMENT OF CHANGES IN SHAREHOLDERS’ EQUITY FOR
THE YEAR ENDED 31 DECEMBER (IN BILLIONS OF RUSSIAN ROUBLES)
ATTRIBUTABLE TO SHAREHOLDERS OF THE PARENT
TREASURY SHARES AND BOUGHT BACK
PERPETUAL LOAN PARTICIPATION LOAN
SHARE
PERPETUAL LOAN
OTHER
RETAINED
EARNINGS
NON-CONTROLLING
CAPITAL
SHARE PREMIUM PARTICIPATION NOTES
NOTES RESERVES
TOTAL
1,521.3
0.4
INTERESTS
TOTAL EQUITY
1,516.3
0.4
Balance at 1 January 2019
659.5
433.8
156.3
(1.0)
82.4
190.3
(0.1)
(5.0)
Net result from treasury shares transactions
0.5
Net result from bought back perpetual loan participation notes transactions
Profit/(loss) for the period
0.1
0.1
0.1
202.0
(0.1)
201.9
0.3
202.0
(15.8)
186.2
(0.8)
1.1
201.2
(14.7)
186.5
Other comprehensive (loss)/income
(15.7)
Total comprehensive income/(loss) for the period
Transfer of premises revaluation reserve upon disposal or depreciation
Reclassification of net change in fair value of equity instruments upon derecognition
Share-based payments
(15.7)
0.3
(0.3)
(0.3)
0.3
(0.5)
0.6
(0.5)
0.6
(0.5)
5.7
Acquisition of subsidiaries
5.1
(5.4)
Acquisition of non-controlling interests
3.0
3.0
(2.4)
(13.8)
Amounts paid on perpetual loan participation notes
Foreign exchange translation of perpetual loan participation notes
Tax effect recognised on perpetual loan participation notes
Dividends declared and other distributions to shareholders
Balance at 31 December 2019
(13.8)
17.0
(3.4)
(33.5)
(13.8)
(17.0)
(3.4)
(33.5)
(3.4)
(35.6)
1,653.3
0.2
66.1
(2.1)
(7.1)
659.5
433.8
139.3
(0.4)
362.1
1,660.4
0.2
Net result from treasury shares transactions
0.2
Net result from bought back perpetual loan participation notes transactions
Profit/(loss) for the period
(0.5)
80.6
0.3
(0.5)
80.6
40.2
120.8
(0.5)
75.3
40.8
116.1
(5.3)
0.6
(4.7)
Other comprehensive income
39.9
39.9
5.3
0.8
Total comprehensive income/(loss) for the period
Transfer of premises revaluation reserve upon disposal or depreciation
Reclassification of net change in fair value of equity instruments upon derecognition
Share-based payments
80.9
(5.3)
(0.8)
(0.1)
(0.1)
(14.7)
(15.4)
(0.1)
(0.7)
(15.4)
Acquisition of non-controlling interests
(14.7)
(15.4)
(27.3)
5.5
14.0
Amounts paid on perpetual loan participation notes
Foreign exchange translation of perpetual loan participation notes
Tax effect recognised on perpetual loan participation notes
Dividends declared and other distributions to shareholders
Other changes
27.3
5.5
5.5
(24.5)
(9.1)
(24.5)
(9.1)
1,722.6
(2.2)
(26.7)
(9.1)
1,722.6
Balance at 31 December 2020
659.5
433.8
166.6
(0.7)
112.1
351.3
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DYNAMICS OF THE NUMBER OF INDIVIDUAL
SHAREHOLDERS
ANNEXES
ANNEXES
+7.6%
15.0%
336,087
2020
2019
2018
2017
2016
The Bank’s largest shareholders are the Federal
Agency for State Property Management (12.13%
of the charter capital, or 60.93% of ordinary
shares) and the Russian Ministry of Finance
(32.88% of the charter capital), as well
as the Deposit Insurance Agency (47.22%
of the charter capital).
+14.6%
312,235
13.8%
Share capital
+37.8%
272,507
12.6%
In 2020, the structure of VTB Bank’s share capital did not undergo
significant changes. There was also no change in the amount
of the Bank's charter capital, remaining at RUB 651,033,883,623.38,
which is divided into ordinary and preference shares.
+24.7%
197,712
8.3%
158,594
7.7%
TYPE OF SHARES
Ordinary shares
Type 1 preference shares
Type 2 preference shares
Total
NUMBER OF SHARES
12,960,541,337,338
21,403,797,025,000
3,073,905,000,000
37,438,243,362,338
NOMINAL VALUE
% of shares in free float
0.01
0.01
0.1
SHAREHOLDER STRUCTURE: HOLDERS OF ORDINARY SHARES
OF THE BANK AS OF 01 DECEMBER 20201
SHARE, %
OF ORDINARY SHARES
% OF THE CHARTER
CAPITAL
SHAREHOLDER
The Russian Federation as represented by the Federal Agency for State
Property Management
60.93
12.13
In accordance with the Bank’s Charter, it has the right to issue
a maximum number of 14 trillion ordinary shares with a par value
of RUB 0.01 each. The state registration number of ordinary shares:
10401000B. The record date for the state registration of the Bank’s
issue of ordinary shares is 29 September 2006.
State Oil Fund of the Republic of Azerbaijan
QATAR HOLDING LLC
2.95
2.35
9.08
4.06
0.52
1.13
0.59
0.47
1.81
The state registration number of the second
type of preference shares is 20401000B.
The date of state registration of the issue
was 13 December 2016. All shares of this type
are at the disposal of the sole shareholder,
the State Corporation Deposit Insurance
Agency (hereinafter the State Corporation
Deposit Insurance Agency).
Public Joint Stock Company Bank Financial Corporation Otkritie
Management-Consulting LLC
0.81
VTB Bank’s ordinary shares trade on Moscow Exchange
and on the London Stock Exchange in the form of global depository
receipts (GDRs). Moscow Exchange has included VTB Bank’s (PJSC)
shares in its Level 1 list, and they are included on the Moscow
Exchange Index and the RTS Index, as well as the Moscow Exchange
Index (additional session), Equity Subindex, Broad Market Index,
Responsibility and Transparency Index, Sustainable Development
Vector Index, Financial Index, RTS Finance Index, and RTS Broad Index
market.
Limited Liability Company Otkritie Management Company
Limited Liability Company Sistema Capital
Otkritie Ltd.
0.10
0.22
0.003
3.77
0.01
18.97
Other minority shareholders
The total number of shareholders of the Bank
as of 31 December 2020 amounted to 337
thousand, including 336 thousand individuals.
In 2020, the number of shareholders
of the Bank increased by 111%, or by 117
thousand individuals. The shareholder base
increased throughout the whole year.
On 30 December 2020, information was received that the sizes of blocks of shares owned by a number of shareholders
had changed:
One Global Depositary Receipt traded on the London Stock Exchange
is equivalent to 2 thousand ordinary shares. The Bank of New York
Mellon is the custodian bank under the GDR program.
CHANGE TO SHAREHOLDER STRUCTURE AS OF 30 DECEMBER 2020
VTB Bank Type 1 and Type 2 preference shares are not traded
on exchanges and do not offer a fixed dividend for the year.
The amount of the dividend is subject to approval at the Annual
General Meeting of Shareholders. In addition, the Bank’s Charter
provides for the possibility of paying out interim dividends.
SHARE, %
% CHARTER
CAPITAL
SHAREHOLDER
OF ORDINARY SHARES
Public Joint Stock Company Bank Financial Corporation Otkritie
National Bank Trust
0.001
9.077
0.0002
1.81
The state registration number of the Bank's first type of preferred
shares is 20301000B. The date of state registration of the issue
was 13 December 2016. All shares of this type are placed in favour
of the sole shareholder, the Russian Federation, represented
by the Russian Finance Ministry.
Individual shareholders live in all regions of Russia. The largest number of minority shareholders is in Moscow
and the Moscow Region (24.8%), St. Petersburg and the Leningrad Region (9.4%), the Krasnodar Region (3.3%),
the Sverdlovsk Region (3.2%) and the Republic of Tatarstan (2.5%).
1.
The table shows the Bank's shareholder structure as of 1 December 2020, the latest date of the register closing in 2020.
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Dividends
At their request, shareholders appearing
on the register receive dividends by bank transfer
to their accounts (if bank details are provided)
or by postal order. Shareholders whose rights
are registered via nominal shareholders receive
dividends in monetary form in accordance
with the procedure stipulated in Russian laws
on securities. The applicable law does not provide
for dividend payments in cash.
At the Annual General Meeting of Shareholders on 24 September
2020, a decision was made on the payment of dividends based
on 2019 results, and the record date for persons entitled to receive
a divided was set as 5 October 2020. Dividends were paid in full
except to shareholders on the list with no or incorrectly entered
address and / or bank account details.
There are no liabilities owed to the budget
for the payment of dividends.
One of the main rights of shareholders is the right to receive a share
of the Bank’s net profit in the form of dividend payments. Dividend
payments are approved by the Bank’s AGM, following recommendations
made by the Supervisory Council. In determining the recommended
dividend amount, the Supervisory Council is guided by the amount
of the Bank’s net profit and by the Dividend Policy (approved
by the Supervisory Council of Bank VTB (PJSC)1.
PAYMENT OF DIVIDENDS IN 2019
The Bank’s Charter also provides for the possibility of the payment
of interim dividends for each quarter to holders of issued shares.
Any dividends accrued but unclaimed
by shareholders within a period of three calendar
years are subject to allocation back to the profit
of the Bank. Therefore, if a shareholder does
not claim his or her accrued dividends
within three years, he or she loses the right
to receive them. If dividends are transferred
to a shareholder’s bank account, they
are considered paid.
The record date for persons entitled to a share of the Bank’s net profit
is determined at the General Meeting of Shareholders, but can be no
earlier than 10 days before the date when the decision to pay dividends
is due to be made, and no later than 20 days following such a decision.
The time period for the payment of dividends depends on the type
of registered shareholder.
NAME
ORDINARY REGISTERED SHARES
Federal Property
Management Agency
14.10.2020 /
09.11.2020
6,108,330,554.07
3,904,262,350.11
10,038,080.441
60.94
38.95
0.1061
Registered nominal
shareholders
13.10.2020 /
16.10.2020
0.01
10,024,374,447.11
0.00077345337561138
Dividend payments to nominal shareholders and trustees listed
on the shareholder register must be made within 10 working days, while
dividend payments to other registered shareholders must be made within
25 working days of the date when the list of persons entitled to dividends
is compiled.
Other registered
shareholders
27.10.2020 /
09.11.2020
TYPE 1 REGISTERED PREFERENCE SHARES
Russia’s Ministry of Finance
14.10.2020 /
09.11.2020
4,144,091,328.02 0.000193614774199896
4,144,091,328.02
100
100
0.01
Russia’s Ministry of Finance
(Due to retained earnings
from previous years)
14.10.2020 /
09.11.2020
4,376,602,353.66 0.000204477847951373 4,376,602,353.66
RECORD OF VTB BANK DIVIDEND PAYMENTS FOR THE LAST FIVE YEARS
TYPE 2 REGISTERED PREFERENCE SHARES
Deposit Insurance Agency
14.10.2020 /
09.11.2020
2015
20162
2017
2018
2019*
0.1
5,951,534,224.87
0.00193614774199896 5,951,534,224.87
100
Total amount of dividend payments (RUB million)
33,093
62,265
73,516
26,820
20,120
DIVIDEND PAYOUT RATIO
Funds were sent by bank transfer to the accounts provided to the registrar
by registered shareholders and nominal shareholders. In cases where bank and legal entities that are residents of the Russian
The dividend tax rate for individuals
(% of VTB Bank’s net profit under RAS)
(% of VTB Group’s net profit under IFRS)
DIVIDEND PAYMENTS, RUB MILLION
Ordinary shares
67
90
121
73
61
12
15
10
10
details were not provided to the registrar, dividends were sent by postal
order.
Federation is 13%, while for non-residents it is 15%.
It applies to the taxable amount of dividends,
which may be less than the total amount
1,947
15,164
90
15,164
11,130
44,759
11,804
16,953
14,240
5,164
7,416
10,024
4,144
5,952
Dividend taxation
of payments due on income received by VTB Bank
in the form of dividends from participation in other
companies, as tax on these amounts has already
been withheld. If an international agreement
on the avoidance of double taxation is in force, tax
payments are made in accordance with the rate
determined in this agreement, taking into account
Russian legal requirements.
Type 1 preference shares3
Type 2 preference shares3
DIVIDEND PER SHARE, RUB
Ordinary shares
When calculating dividends for the year, the tax agent calculates
and withholds tax from the accrued dividends. Since 1 January 2014,
when paying dividends on shares issued by a Russian organisation,
not only is the issuer of shares recognised as a tax agent, but in cases
determined by law, a trustee, depository, etc. are too. Income is calculated
and withheld by the tax agent, and in order to be exempt from taxation
or apply a reduced tax rate on dividends paid to mutual funds and foreign
organisations and citizens, documentation must be provided confirming
the right to preferential taxation at the place of share registration,
namely the registrar of Bank JSC VTB Registrar, or to the depository,
and in the case of shares being placed under trust management,
to the trustee.
17,839
35,971
0.00117
0.00117
≈0.00345
0.00052
≈0.01170
≈0.00110
≈0.00024
≈0.00241
≈0.00077
≈0.00019
≈0.00193
Type 1 preference shares
Type 2 preference shares
DIVIDEND YIELD, %
≈0.000132 ≈0.0000042
≈0.0058
Ordinary shares
1.7
0.04
5.8
1.7
5.2
11.7
5.5
5.5
5.5
2.4
2.4
2.4
1.9
1.9
1.9
Type 1 preference shares
Type 2 preference shares
* excluding dividend payments as part of the transfer of capital relating to the transfer of credit claims connected to the implementation
of a state defence order to another authorised bank.
1.
Minutes No. 2 dated 29 January 2016.
2.
Taking into account interim dividends on Type 2 preference shares for 9M 2016, paid in December 2016.
3.
In accordance with the decision of the Extraordinary General Meeting of Shareholders of VTB Bank on 8 December 2016, Type 1 and Type 2 preference shares were
placed by converting preference shares and Type A registered preference shares.
1.
RUB 1,742,780.03 were not paid out due to lack of accurate and necessary address data or bank details of persons, eligible to receive the mentioned above dividends.
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VTB Group outstanding public debt
and hybrid capital instruments
Report on compliance with the principles
and recommendations of the Corporate Governance Code
This report on compliance with the principles and recommendations of the Corporate Governance Code was
reviewed by the Supervisory Council of VTB Bank at its meeting on 23 April 2021 within the framework of the Annual
Report for 2020. VTB Bank’s Supervisory Council confirms that the data provided in this report present complete
and accurate information about the Company’s compliance with the principles and recommendations of the Code
of Corporate Governance in 2020.
SUBORDINATED DEBT
CRITERIA FOR ASSESSING COMPLIANCE
MATURITY DATE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
/ PUT OR CALL
AMOUNT,
MLN
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
OF COMPLIANCE 1
COMMENTS / EXPLANATION 2
INSTRUMENT
PLACEMENT
OPTION
COUPON
ISIN CURRENCY
1.1
The company shall ensure equal and fair treatment for all its shareholders in exercising their rights to participate
in the management of the company.
Tier 1 perpetual eurobond
August 2012
(December 2022)1
9.50%
XS0810596832
USD
2,250
Series 21 EMTN 2
(Tier 2 subordinated debt
instrument)
1.1.1
The company creates
the best possible
There is a publicly available
internal company bylaw,
approved by the General Meeting
of Shareholders, that governs
the procedures for conducting
General Meetings.
;ꢀCompliance
October 2012
July 2014
October 2022
October 2024
6.95%
XS0842078536
USD
1,500
ꢁꢀPartial
conditions for its
Series 4 EMTN 3
(Tier 2 subordinated debt
instrument)
compliance
shareholders to participate
in the General Meeting,
for the development
of sound positions
5.00%
8.40%
7.60%
CH0248531110
RU000A1014J2
RU000A102879
RU000A102887
CHF
RUB
RUB
RUB
USD
EUR
USD
EUR
350
20,000
70,000
20,000
825
ꢁꢀNon-compliance
Series Т2-3
(Tier 2 subordinated debt
instrument)
The company has established
a straightforward means
related to agenda
December
2019
May 2030
(May 2025)
items at the General
Meeting, for coordinating
their activities, as well
as an opportunity to express
their views on the issues
under consideration.
of communicating with the company,
such as a hotline, email or online
forums, allowing shareholders
to express their opinions and send
questions regarding the agenda
during preparations for the General
Meeting. The company undertook
such actions before every General
Meeting that took place during
the reporting period.
Series SUB-Т2-1
(Tier 2 subordinated debt
instrument)
April 2031
(April 2026)
October 2020
October 2020
February 2021
February 2021
February 2021
February 2021
Series SUB-Т2-2
(Tier 2 subordinated debt
instrument)
April 2031
(April 2026)
Bank of Russia
key rate + 2.2%
Series SUB-Т1-1
(Tier 1 perpetual subordinated debt
instrument)
(August 2026)2
(August 2026)2
(August 2026)
(August 2026)
5.00% RU000A102QJ7
3.75% RU000A102QL3
1.1.2 The procedure for giving
notice of the General
Notice of an upcoming General
Meeting of Shareholders is posted
(published) on the website no
later than 30 days before the date
of the General Meeting.
;ꢀCompliance
ꢁꢀPartial
Series SUB-Т1-2
(Tier 1 perpetual subordinated debt
instrument)
Meeting and the provision
of materials for the General
Meeting gives shareholders
an opportunity to properly
prepare for participation
in the meeting.
compliance
190
ꢁꢀNon-compliance
The notice about an upcoming
meeting indicated the place
of the meeting and the documents
required for admission
Series SUB-Т1-3
(Tier 1 perpetual subordinated debt
instrument)
SOFR + 4.5% RU000A102QM1
EURIBOR+4.15% RU000A102QN9
89
Series SUB-Т1-4
(Tier 1 perpetual subordinated debt
instrument)
to the premises.
19
Shareholders were provided
with access to information about who
proposed the agenda items and who
nominated individuals to the Board
of Directors and the Statutory Audit
Commission.
OTHER BONDS
CURRENCY
OUTSTANDING AMOUNT, MLN
Ordinary bonds
Investment bonds
Structural bonds
RUB
RUB
32,000
1,300
1.
Compliance” is indicated only if the company meets all the criteria for assessing compliance with the respective principle of corporate governance. Otherwise,
the status of “partial compliance” or “non-compliance” is indicated.
2.
A status is assigned for each criterion that is used to assess compliance with corporate governance principles in the event that the company meets only part
of the criteria or does not meet any of the criteria for assessing compliance with the principle. If the company indicates “compliance”, then no further explanation
is required.
1.
Fixed coupon until the first call option (6 December 2022), then reset for every 10 years.
Fixed coupon untill the first call option (3 August 2026), then reset for every 5 years.
2.
//vtb.com
Annual Report ‘20
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VTB Group Today
Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
CRITERIA FOR ASSESSING COMPLIANCE
CRITERIA FOR ASSESSING COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
NO. GOVERNANCE OF CORPORATE GOVERNANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
STATUS
OF COMPLIANCE
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
COMMENTS / EXPLANATION 2
1.1.3 In the course
Shareholders had
;ꢀCompliance
1.1.6 The procedure established
by the company
When conducting General Meetings ;ꢀCompliance
of the preparation
the opportunity to put questions
to members of the executive bodies
and the members of the Board
of Directors prior to and during
the Annual General Meeting.
of Shareholders during the reporting
ꢁꢀPartial
ꢁꢀPartial
compliance
for, and the holding
of, a General Meeting,
shareholders had
for conducting General
Meetings provides an equal
opportunity to all individuals
present at a meeting
to express their opinions
and ask questions
period in the form of a meeting (with
the joint presence of shareholders),
sufficient time was provided
for reports on agenda items, as well
as time to discuss those items.
compliance
ꢁꢀNon-compliance
ꢁꢀNon-compliance
the opportunity
to receive information
about the meeting
andmaterialsforthemeeting
without hindrance
and in a timely manner
to put questions
The position of the Board
of Directors (including dissenting
opinions entered
in the minutes) on each agenda item
at General Meetings held during
the reporting period was included
in the materials for the General
Meeting of Shareholders.
Candidates for the company’s
management and oversight bodies
were available to answer questions
from shareholders at the meeting
at which their nominations were put
to a vote.
to the executive bodies
and the members
of the Board of Directors
and to communicate
with one another.
When making decisions related
to the preparation and holding
of General Meetings of Shareholders,
the Board of Directors considered
the use of telecommunications
facilities to provide remote access
to shareholders to participate
in General Meetings during
The company provided those
shareholders with such a right
access to the list of persons entitled
to participate in the General
Meeting from the date of its receipt
by the company in all cases regarding
General Meetings held during
the reporting period.
the reporting period.
1.1.4 Implementation
During the reporting period,
shareholders had the opportunity
to submit proposals for inclusion
on the agenda of the Annual
General Meeting during a period
of no less than 60 days after the end
of the corresponding calendar year.
;ꢀCompliance
1.2
Shareholders are given equal and fair opportunities to participate in the profits of the company by receiving
dividends.
of the shareholder right
to request that a general
meeting is convened,
to nominate candidates
to the management bodies
and to make proposals
for inclusion on the agenda
of the general meeting
did not involve needless
difficulties.
ꢁꢀPartial
1.2.1 The company has developed The company has developed an open ;ꢀCompliance
compliance
and implemented
dividend policy that has been
approved by the Board of Directors
and that has been disclosed.
ꢁꢀPartial
compliance
a transparent and clear
mechanism for determining
the amount and payment
of dividends.
ꢁꢀNon-compliance
If the company’s Dividend Policy
uses the company’s reporting
ꢁꢀNon-compliance
During the reporting period,
the company did not refuse
to accept proposals for the agenda
or nominations to the company’s
various bodies as a result
of typos or other insignificant errors
in the shareholder’s proposal.
indicators to determine the amount
of the dividend, then the relevant
provisions of the Dividend Policy take
into account the Group’s consolidated
financial statements.
1.2.2 The company does not take The company’s Dividend Policy provides ;ꢀCompliance
1.1.5 Every shareholder had
an opportunity to freely
exercise their right to vote
in the simplest and most
convenient way for them.
One of the company’s bylaws
(internal policy) contains provisions
pursuant to which each participant
of a General Meeting may request
a copy of their completed ballot
certified by the counting commission
prior to the completion of the meeting
in question.
;ꢀCompliance
a decision on the payment
of dividends if such
clear guidance on the financial /
ꢁꢀPartial
compliance
economic circumstances under which
ꢁꢀPartial
a decision, while not formally the company should not pay dividends.
compliance
in violation of legal
restrictions, is unjustified
from an economic
point of view and could
lead to the formation
of misconceptions
about the company’s
activities.
ꢁꢀNon-compliance
ꢁꢀNon-compliance
1.2.3 The company does
not permit any diminution
of the dividend rights
During the reporting period,
the company did not take any
actions that led to the diminution
of the dividend rights of existing
shareholders.
;ꢀCompliance
ꢁꢀPartial
compliance
of existing shareholders.
ꢁꢀNon-compliance
//vtb.com
Annual Report ‘20
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233
VTB Group Today
Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
CRITERIA FOR ASSESSING COMPLIANCE
CRITERIA FOR ASSESSING COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
1.2.4 The company is committed
to preventing shareholders
from using other means
of earning a profit
In order to prevent shareholders
from using other means of earning
a profit (income) at the company’s
expense beyond dividends
and liquidation value, the company’s
bylaws have established monitoring
mechanisms that ensure
the timely discovery of, and a procedure
for, the approval of transactions
with persons affiliated (associated)
with major shareholders (individuals
with the right to make use of the votes
stemming from voting shares) in cases
where the law does not formally
recognise such transactions as related-
party transactions.
;ꢀCompliance
2.1.1
The Board of Directors
is responsible for decisions
relating to the appointment
and dismissal of members
of executive bodies,
including in connection
with the improper
performance of their duties.
The Board of Directors
also carries out oversight
measures to ensure that
the company’s executive
bodies act in accordance
with the approved
development strategy
and the company’s main
areas of activity.
The Board of Directors has
the authority, per the Charter,
to appoint and dismiss members
of executive bodies,
as well as to determine the terms
of their contracts.
;ꢀCompliance
ꢁꢀPartial
ꢁꢀPartial
compliance
compliance
(income) at the company’s
expense beyond dividends
and liquidation value.
ꢁꢀNon-compliance
ꢁꢀNon-compliance
The Board of Directors reviewed
the report(s) of the sole
executive body and of members
of the collective executive
body on the implementation
of the company’s strategy.
1.3
The corporate governance system and practices shall ensure equal terms and conditions for all shareholders owning
shares of the same class (category), including minority and foreign shareholders, as well as their equal treatment
by the company.
2.1.2 The Board
During the reporting period,
;ꢀCompliance
of Directors establishes
the basic guidelines
for the company’s activities
in the long term, evaluates
and approves the company’s of the company’s financial
key performance indicators
and key business goals,
and evaluates and approves of criteria and indicators (including
the strategy and business interim) related to implementation
meetings of the Board of Directors
addressed issues related to progress
on implementation and updating
of the company’s strategy, approval
ꢁꢀPartial
1.3.1 The company has
created the conditions
for the fair treatment
of each shareholder
by the company’s
During the reporting period,
the procedures for managing
potential conflicts of interest involving
major shareholders were effective,
and conflicts between shareholders,
;ꢀCompliance
compliance
ꢁꢀPartial
ꢁꢀNon-compliance
compliance
and economic plan (budget),
as well as the consideration
ꢁꢀNon-compliance
;ꢀCompliance
management and oversight if any, were given due attention
bodies, including conditions by the Board of Directors.
ensuring the inadmissibility
plans for the company’s core of the company’s strategy and business
activities.
of abuse by major
plans.
shareholders in relation
to minority shareholders.
2.1.3 The Board of Directors
determines the principles
of, and approaches
The Board of Directors has
determined the principles
of, and approaches to, organising
a risk management and internal
control system in the company.
;ꢀCompliance
1.3.2 The company does
not undertake actions
that lead or may lead
The company does not undertake
actions that lead or may lead
to the artificial redistribution
ꢁꢀPartial
compliance
to, organising
ꢁꢀPartial
a risk management
and internal control system
in the company.
compliance
to the artificial redistribution of corporate control.
of corporate control.
ꢁꢀNon-compliance
The Board of Directors assessed
the company’s risk management
and internal control system during
the reporting period.
ꢁꢀNon-compliance
1.4
Shareholders must be provided with reliable and effective ways to register their rights to their shares, as well
the possibility to dispose of their shares freely and easily.
2.1.4 The Board of Directors
determines the company
policy on remuneration
and / or reimbursement
(compensation)
The company has developed
and implemented a policy
(policies), approved by the Board
of Directors, on the remuneration
and reimbursement (compensation)
of expenses for members
of the company’s Board of Directors,
executive bodies and other key
executives.
;ꢀCompliance
1.4.1 Shareholders must be
provided with reliable
and effective ways
The quality and reliability of the activities ;ꢀCompliance
performed by the company’s registrar
to maintain the register of securities
holders meet the needs of the company
and its shareholders.
ꢁꢀPartial
ꢁꢀPartial
compliance
compliance
to register their rights
to their shares, as well
the possibility to dispose
of their shares freely
and easily.
ꢁꢀNon-compliance
for expenses for members
of the company’s Board
of Directors, executive
bodies and other key
executives.
ꢁꢀNon-compliance
2.1
The Board of Directors carries out strategic management within the company, defines the basic principles
and approaches to organising a risk management and internal control system within the company, supervises
the activity of executive bodies and also performs other key functions.
Issues related to this policy (policies)
were considered during the reporting
period at meetings of the Board
of Directors.
2.1.5 The Board of Directors plays The Board of Directors plays a key
;ꢀCompliance
a key role in the prevention,
detection and resolution
of internal conflicts between
the company’s executive
bodies, shareholders
role in the prevention, detection
and resolution of internal conflicts.
ꢁꢀPartial
compliance
The company has established
a system for identifying transactions
involving a conflict of interest,
and a system of measures aimed
at resolving such conflicts.
ꢁꢀNon-compliance
and employees.
//vtb.com
Annual Report ‘20
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VTB Group Today
Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
CRITERIA FOR ASSESSING COMPLIANCE
CRITERIA FOR ASSESSING COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
2.1.6 The Board of Directors
plays a key role in ensuring
the transparency
The Board of Directors approved
;ꢀCompliance
2.3.2 The members of the Board
of Directors are elected
through a transparent
procedure that
Whenever a General Meeting
of Shareholders was held during
the reporting period whose agenda
included the issue of the election
of the Board of Directors, the company
provided the shareholders
;ꢀCompliance
the Regulation on Information Policy.
ꢁꢀPartial
ꢁꢀPartial
The company has appointed
responsible officials
for implementation of its Information
Policy.
compliance
compliance
ofthecompany,thetimeliness
and completeness
of the company’s
disclosure of information,
and shareholders’
unhindered access
to company documents.
allows shareholders
ꢁꢀNon-compliance
ꢁꢀNon-compliance
to receive information
about the candidates
that is sufficient to form
a picture of their personal
and professional qualities.
with the CVs of all candidates
for members of the Board of Directors
and the results of the evaluation
of the candidates conducted
by the Board of Directors (or
2.1.7 The Board of Directors
During the reporting period, the Board ;ꢀCompliance
of Directors considered the issue
the Nominating Committee).
oversees the corporate
It also provided information
ꢁꢀPartial
governance practices within of the company’s corporate governance
on each candidate’s compliance
with the independence criteria
in accordance with recommendations
102–107 of the Code, as well
compliance
the company and plays
a key role in material
corporate events.
practices.
ꢁꢀNon-compliance
as the written consent of the candidates
for election to the Board of Directors.
2.2
The Board of Directors is accountable to the company’s shareholders.
2.2.1 Information about the work
of the Board of Directors
is disclosed and presented
to the shareholders.
The company’s Annual Report
for the reporting period includes
information on individual directors’
attendance at board and committee
meetings.
;ꢀCompliance
2.3.3 The composition
of the Board of Directors
shall be balanced,
As part of the procedures for assessing
the work of the Board of Directors
carried out during the reporting period,
the Board of Directors analysed its own
requirements in the area of professional
qualifications, experience and business
skills.
;ꢀCompliance
ꢁꢀPartial
ꢁꢀPartial
compliance
compliance
including in terms
of the qualifications of its
members, their experience,
knowledge and business
qualities, and it shall
enjoy the confidence
of the shareholders.
ꢁꢀNon-compliance
ꢁꢀNon-compliance
The Annual Report contains
information about the main results
of the assessment of the work
of the Board of Directors carried out
during the reporting period.
2.3.4 The quantitative
composition of the Board
of Directors shall make
it possible to organise
the activities of the Board
of Directors in the most
efficient manner possible,
including the possibility
of the formation
As part of the procedures
;ꢀCompliance
2.2.2 The Chairman of the Board
of Directors must be
The company has a transparent
procedure for providing shareholders
with an opportunity to direct
their questions and their position
on those questions to the Chairman
of the Board of Directors.
;ꢀCompliance
for assessing the work of the Board
of Directors carried out during
the reporting period, the Board
of Directors considered the issue
of the compliance of the quantitative
composition of the Board of Directors
with the company’s requirements
and the interests of shareholders.
ꢁꢀPartial
ꢁꢀPartial
available to the company’s
shareholders.
compliance
compliance
ꢁꢀNon-compliance
ꢁꢀNon-compliance
2.3
The Board of Directors must be an efficient and professional governing body that is capable of making objective
and independent judgements and passing resolutions in the best interests of the company and its shareholders.
of the board committees.
It shall also provide
the company’s significant
minority shareholders
with an opportunity to elect
to the Board of Directors
a candidate of their choice.
2.3.1 Only individuals who have
an excellent business
and personal reputation,
and who also have
The company has
;ꢀCompliance
adopted a procedure
ꢁꢀPartial
for assessing the effectiveness
of the Board of Directors that includes
an assessment of the professional
qualifications of the members
of the Board of Directors.
compliance
the knowledge, skills
and experience required
to make decisions
ꢁꢀNon-compliance
related to the remit
During the reporting period,
the Board of Directors (or its
of the board of directors
and required for the effective
performance of its
Nominating Committee) evaluated
candidates for the Board of Directors
in terms of whether they had
the necessary experience, knowledge
and business reputation, as well
as whether or not they had any
conflicts of interest.
functions may be elected
by the members
of the Board of Directors.
//vtb.com
Annual Report ‘20
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VTB Group Today
Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
CRITERIA FOR ASSESSING COMPLIANCE
CRITERIA FOR ASSESSING COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
2.4 The Board of Directors shall include a sufficient number of independent directors.
2.4.3 Independent directors shall
account for at least one
third of all directors elected
to the board.
Independent directors account
for at least one third of all directors
elected to the board.
ꢁꢀCompliance
Of the 11 members
of the Bank’s Supervisory
Council, three
are independent, which
is less than one third
of the composition
of the Supervisory
2.4.1 An independent director
is a person who has
During the reporting period,
all independent members
;ꢀCompliance
;ꢀPartial
compliance
ꢁꢀPartial
sufficient professionalism,
experience
and independence
to form their own positions,
is able to formulate
objective and honest
opinions, is independent
from the influence
of the Board of Directors met all
the criteria for independence set
out in recommendations 102–107
of the Code or were recognised
as independent by a decision
of the Board of Directors.
compliance
ꢁꢀNon-compliance
ꢁꢀNon-compliance
Council recommended
in this paragraph.
At the same time, the Bank
elected a new Supervisory
Council at the Bank's
Annual General Meeting
in 2020. Out of 11 members
of the Supervisory Council, five
directors are not associated
with the main shareholder,
while three of them
are independent directors
and four are representatives
of minority shareholders /
institutional shareholders.
of the company’s executive
bodies, individual
groups of shareholders
and other interested
parties. It should be kept
in mind that, under normal
conditions, a candidate
(elected member
of the Board of Directors)
who is associated
with the company, its major
shareholders, a significant
counterparty or competitor
or the state may not be
considered independent.
According to the Bank,
the current composition
of the Bank’s Supervisory
Council is balanced,
representing the interests
of a wide range of shareholders,
and it is as independent
as possible in its activities.
2.4.2 An assessment
of the compliance
During the reporting period,
the Board of Directors (or its
Nominating Committee) formed
an opinion about each candidate’s
independence and presented
shareholders with their conclusions.
;ꢀCompliance
ꢁꢀPartial
of candidates for the Board
of Directors with the criteria
for independence shall
be carried out, along
with a regular review
of the compliance
of independent members
of the Board of Directors
with the independence
criteria. In conducting such
an assessment, content
should prevail over form.
compliance
ꢁꢀNon-compliance
2.4.4 Independent directors play
a key role in the prevention
of internal conflicts
Independent directors (who have no
conflict of interest) provide a preliminary
assessment of material corporate
actions related to possible conflicts
of interest, and the results of that
assessment are presented to the Board.
;ꢀCompliance
During the reporting period,
the Board of Directors (or
ꢁꢀPartial
compliance
within the company
its Nominating Committee)
reviewed, on at least one occasion,
the independence of the current
members of the Board of Directors
who are indicated as independent
directors in the company’s Annual
Report.
and in the company’s
performance of material
corporate actions.
ꢁꢀNon-compliance
2.5
The Chairman of the Board of Directors shall facilitate the most effective performance of the functions assigned
to the Board.
2.5.1 The Chairman
of the Board of Directors
The Chairman of the Board
of Directors is an independent
director, or a senior independent
director is selected from among
the independent directors1.
;ꢀCompliance
By decision of the Bank's
Supervisory Council, a senior
independent director was
elected from the independent
directors.
The company has developed
procedures for determining
the necessary actions a board
member must take in the event that
he or she ceases to be independent,
including the obligation
ꢁꢀPartial
is an independent director,
or the elected independent
directors select a senior
independent director
who coordinates the work
of the independent directors
and is responsible
compliance
ꢁꢀNon-compliance
The role, rights and responsibilities
of the Chairman of the Board
of Directors (and, if applicable,
of the senior independent director)
are stipulated, as required,
to inform the Board of Directors
about this in a timely manner.
for communication
with the Chairman
in the company’s bylaws.
of the Board of Directors.
2.5.2 The Chairman of the Board
of Directors ensures
The effectiveness
;ꢀCompliance
of the work of the Chairman
ꢁꢀPartial
a constructive atmosphere
for holding meetings, a free
discussion of the issues
included on the meeting
agenda and oversight
over the execution
of the Board of Directors is evaluated
in the framework of the performance
evaluation procedures for the Board
of Directors during the reporting period.
compliance
ꢁꢀNon-compliance
of decisions taken
by the Board of Directors.
1.
Specify which of the two alternative approaches permitted by the principle has been implemented within the company and explain why this approach was
chosen.
//vtb.com
Annual Report ‘20
238
239
VTB Group Today
Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
CRITERIA FOR ASSESSING COMPLIANCE
CRITERIA FOR ASSESSING COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
2.5.3 The Chairman of the Board
of Directors shall take
The duty of the Chairman of the Board
of Directors to take steps to ensure
the timely delivery of materials
to members of the Board of Directors
concerning items on the agenda
of a meeting of the board is stipulatedin
company bylaws.
;ꢀCompliance
2.6.4 All members of the Board
of Directors shall have equal
access to the company’s
documents and information.
Newly elected members
of the Board of Directors
shall be provided,
In accordance with the company’s
bylaws, the members of the Board
of Directors have the right to access
documents and to make inquiries
concerning the company
and its subsidiary organisations,
and the company’s executive bodies
are required to provide relevant
information and documents.
;ꢀCompliance
ꢁꢀPartial
ꢁꢀPartial
the necessary measures
for the timely provision
ofinformation to members
of the Board of Directors
in order to take decisions
about items on the agenda.
compliance
compliance
ꢁꢀNon-compliance
ꢁꢀNon-compliance
in the shortest possible time,
with sufficient information
about the company
and the work of the Board
of Directors.
2.6
Board members act in good faith and reasonably in the interests of the company and its shareholders on the basis
of sufficient information, with due care and diligence.
The company has established
a formalised programme
of introductory events for newly
elected members of the Board
of Directors.
2.6.1 Board members
take decisions based
on all available information,
without any conflicts
of interest, taking into
account the equal
According to the company’s
bylaws, a member of the Board
of Directors must notify the Board
of Directors if he or she has a conflict
of interest in respect of any item
on the agenda of a meeting
;ꢀCompliance
ꢁꢀPartial
compliance
2.7
Meetings of the Board of Directors, preparations for them and the participation of board members therein shall
ensure that the board works in an effective manner.
ꢁꢀNon-compliance
treatment of the company’s
shareholders, within
the framework of normal
business risk.
of the board or of a board committee
prior to the discussion of the relevant
agenda item.
2.7.1 Meetings of the Board
of Directors shall be held
as necessary, taking
into account
The Board of Directors held at least six
meetings during the reporting year.
;ꢀCompliance
ꢁꢀPartial
compliance
The company’s bylaws provide that
a board member must abstain
from voting on any matter in which
he or she has a conflict of interest.
the scale of operations
and the targets
of the company at a given
period of time.
ꢁꢀNon-compliance
The company has established
a procedure that allows the Board
of Directors to receive professional
advice on matters within its remit
at the company’s expense.
2.7.2 The company’s bylaws
shall enshrine procedures
for the preparation
The company has approved
a bylaw that stipulates the procedure
for the preparation and holding
of board meetings, in which it is also
established that notice about a meeting
must be provided, as a rule, not less
than five days prior to the meeting.
;ꢀCompliance
ꢁꢀPartial
compliance
and holding of board
meetings that allow
members of the Board
of Directors to prepare
adequately for such
meetings.
2.6.2 The rights and obligations
of members of the Board
of Directors are clearly
The company has adopted
and published a bylaw that clearly
stipulates the rights and responsibilities
;ꢀCompliance
ꢁꢀNon-compliance
ꢁꢀPartial
compliance
enshrined in the company’s of members of the Board of Directors.
bylaws.
ꢁꢀNon-compliance
;ꢀCompliance
2.7.3 The format of each
meeting of the Board
The company’s Charter or bylaws
provide that the most important
issues (according to the list provided
in recommendation 168 of the Code)
must be considered at in-person Board
meetings.
;ꢀCompliance
2.6.3 Board members have
sufficient time to perform
their duties.
Individual attendance at board
and committee meetings, as well
as the time devoted to preparation
for participation in such meetings,
was taken into account as part
of the Board of Directors assessment
procedures during the reporting
period.
ꢁꢀPartial
of Directors is determined
based on the importance
of the items on its agenda.
The most important issues
are resolved at meetings
of the Board of Directors
held in person.
compliance
ꢁꢀPartial
compliance
ꢁꢀNon-compliance
ꢁꢀNon-compliance
2.7.4 Decisions on the most
The company’s Charter provides that
;ꢀCompliance
In accordance with the company’s
bylaws, members of the Board
important issues concerning decisions on the most important
ꢁꢀPartial
the company’s
issues outlined in recommendation 170
of the Code must be taken at a meeting
of the Board of Directors by a qualified
majority of not less than three fourths
of the votes or by a majority of all
the elected members of the Board
of Directors.
of Directors are required to notify
the Board of their intention to be
a part of the management bodies
of other organisations (beyond those
that are the company’s subsidiaries
or dependent organisations), as well
as the fact of such appointments.
compliance
activities shall be taken
at a meeting of the Board
of Directors by a qualified
majority or a majority
of all the elected members
of the Board of Directors.
ꢁꢀNon-compliance
//vtb.com
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Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
CRITERIA FOR ASSESSING COMPLIANCE
CRITERIA FOR ASSESSING COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
2.8
The Board of Directors shall form committees for preliminary consideration of the most important issues related
to the company’s activities.
2.8.4 Given the scope
During the reporting period,
;ꢀCompliance
The Bank has established
and is actively operating
a Strategy and Corporate
Governance Committee
on. The Committee
and risk level, the Board
the company’s Board of Directors
considered the composition of its
committees in terms of the Board’s
duties and the company’s objectives.
Additional committees were either
formed or were deemed unnecessary.
ꢁꢀPartial
of Directors determined
that the composition of its
committees fully meets
the company’s goals.
Additional committees
were either formed
2.8.1 For the preliminary
consideration of issues
related to the control
of the company’s financial
and economic activities,
an Audit Committee
shall be established that
is composed of independent
directors.
The Board of Directors has formed
an Audit Committee composed
entirely of independent directors.
;ꢀCompliance
compliance
ꢁꢀPartial
ꢁꢀNon-compliance
reviews and prepares
compliance
recommendations on strategic
development, increasing
the level of corporate
The company’s bylaws stipulate
the Audit Committee’s tasks,
including those tasks outlined
in recommendation 172 of the Code.
ꢁꢀNon-compliance
or are not deemed
necessary (strategy
governance at VTB
committee, corporate
governance committee,
ethics committee, risk
management committee,
budget committee,
committee on health, safety
and the environment, etc.)
and improving the Bank's
own-capital management1
At least one member of the Audit
Committee, who is an independent
director, has experience and expertise
in the preparation, analysis,
evaluation and auditing of financial
statements.
Meetings of the Audit Committee
took place at least once a quarter
during the reporting period.
2.8.5 The composition
Committees of the Board of Directors ;ꢀCompliance
are chaired by independent directors.
ꢁꢀPartial
of the committees
is determined
The company’s bylaws (policies)
compliance
in such a way that it allows
for a comprehensive
discussion of issues
beforehand, taking into
account different views.
2.8.2 For preliminary
The Board of Directors established
a Remuneration Committee that
consists solely of independent
directors.
;ꢀCompliance
include provisions under which
consideration of issues
related to the formation
of effective and transparent
remuneration practices,
a Remuneration Committee
was established that
individuals who are not members
of the Audit Committee,
ꢁꢀNon-compliance
ꢁꢀPartial
compliance
the Nominating Committee
or the Remuneration Committee
may attend committee meetings
only at the invitation of the chairman
of the relevant committee.
The Chairman of the Remuneration
Committee is an independent
director who is not the Chairman
of the Board of Directors.
ꢁꢀNon-compliance
consists of independent
directors and is chaired
by an independent director
who is not the Chairman
of the Board of Directors.
2.8.6 The committee chairmen
shall regularly inform
the Board of Directors
and its Chairman
During the reporting period,
the chairmen of the committees
reported regularly to the Board
of Directors on the work
;ꢀCompliance
The company’s bylaws stipulate
the Remuneration Committee’s
tasks, including those tasks outlined
in recommendation 180 of the Code.
ꢁꢀPartial
compliance
about the work
of the committees.
ꢁꢀNon-compliance
of their committees.
2.8.3 Forpreliminaryconsideration The Board of Directors established
;ꢀCompliance
The functions
of issues related
to the implementation
of staff planning
(succession planning)
and the professional
compositionandperformance
of the Board of Directors,
a Nominating Committee
(appointments, human
resources) was established,
most of whose members
are independent directors.
a Nominating Committee1 (or
the tasks thereof specified
in recommendation 186
of the Code are performed by another
committee) consisting mostly
of independent directors.
of the Nominating
Committee are entrusted
to the Supervisory Council
Staff and Remuneration
Committee.
ꢁꢀPartial
compliance
ꢁꢀNon-compliance
The company’s bylaws stipulate
the tasks of the Nominating
Committee (or the relevant
committee with combined functions),
including the tasks outlined
in recommendation 186 of the Code.
1.
1.
In case the tasks of the Nominating Committee are performed by another committee, then name that committee here.
Provide a list of additional committees that have been created.
//vtb.com
Annual Report ‘20
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Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
CRITERIA FOR ASSESSING COMPLIANCE
CRITERIA FOR ASSESSING COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
NO. GOVERNANCE OF CORPORATE GOVERNANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
STATUS
OF COMPLIANCE
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
COMMENTS / EXPLANATION 2
2.9
The Board of Directors shall ensure that the quality of its work and that of its committees and its members
4.1
The level of remuneration paid by the company shall be sufficient to enable it to recruit, motivate and retain
employees who have the required skills and qualifications. Remuneration shall be paid to Board members,
executive bodies and other key managers at the company in accordance with the remuneration policy adopted
by the company.
is assessed.
2.9.1 Assessment of the quality
of the work of the Board
of Directors is aimed
The self-assessment and external
evaluation of the Board of Directors
carried out during the reporting
period included an evaluation
of the work of the committees,
individual Board members
;ꢀCompliance
ꢁꢀPartial
4.1.1 The level of remuneration
provided by the company
to members of the Board
of Directors, executive
The company has adopted a bylaw
or bylaws (policy / policies) regulating
the remuneration for members
of the Board of Directors, executive
bodies and other key executives,
;ꢀCompliance
compliance
at determining the degree
of the effectiveness
of the work of the Board
of Directors, its committees
and Board members,
the compliance
oftheirworkwiththecompany’s
development needs,
intensification of the work
of the Board of Directors
and identifying areas
in which their work can be
improved.
ꢁꢀPartial
ꢁꢀNon-compliance
compliance
and the Board of Directors as a whole.
bodies and other key
ꢁꢀNon-compliance
executives creates sufficient which clearly stipulate approaches
The results of the self-assessment
or external assessment of the Board
of Directors carried out during
the reporting period were discussed
at an in-person meeting of the Board
of Directors.
motivation for them
to the remuneration of these
individuals.
to work effectively, allowing
the company to recruit
and retain competent
and skilled professionals.
This allows the company
to avoid having to pay
a level of remuneration
that is more than
2.9.2 The work of the Board
of Directors, its committees
and Board members
To conduct an independent assessment ;ꢀCompliance
necessary, and it prevents
the formation of unjustifiably
large gaps in the level
of remuneration between
these officials and company
employees.
of the quality of the Board of Directors’
ꢁꢀPartial
compliance
work during the last three reporting
periods, the Company engaged a third-
party entity (consultant) at least once.
is assessed on a regular
basis, at least once a year.
To conduct an independent
assessment of the quality
of the Board of Directors’
work, a third-party entity
(consultant) is engaged
at least once every three
years.
ꢁꢀNon-compliance
4.1.2 The company’s
During the reporting period,
the Remuneration Committee
reviewed the Remuneration Policy
(Policies) and the policy regulating
its (their) implementation; if
necessary, it presented appropriate
recommendations to the Board
of Directors.
;ꢀCompliance
remuneration policy
is determined
by the Remuneration
Committee and approved
by the Board of Directors.
The Board of Directors,
with the support
of the Remuneration
Committee, monitors
the introduction
ꢁꢀPartial
compliance
ꢁꢀNon-compliance
3.1
The company’s Corporate Secretary is responsible for efficient ongoing interaction with its shareholders,
coordination of the company’s actions designed to protect the rights and interests of its shareholders and support
for the efficient work of its Board of Directors.
3.1.1
The Corporate Secretary
has sufficient knowledge,
experience and expertise
for the execution
The company has adopted
and disclosed a bylaw called
the Regulation on the Corporate
Secretary.
;ꢀCompliance
and implementation
of the company’s
Remuneration Policy,
and if necessary it reviews
and makes adjustments
to it.
ꢁꢀPartial
compliance
of his or her duties. This
official enjoys an impeccable
reputationandtheconfidence
of shareholders.
The company’s website and Annual
Report provide biographical
information about the Corporate
Secretary. The same level of detail
is provided about the members
of the company’s Board of Directors
and executive management.
ꢁꢀNon-compliance
4.1.3 The company’s
The company’s Remuneration Policy
(Policies) contains (contain) transparent
mechanisms for determining
;ꢀCompliance
Remuneration Policy
provides transparent
mechanisms
ꢁꢀPartial
compliance
the remuneration of members
for determining
of the Board of Directors, executive
the amount of remuneration bodies and other key executives
3.1.2 The Corporate Secretary
is sufficiently independent
of the company’s executive
bodies, and has been given
the necessary authority
and resources to carry out
his assigned tasks.
The Board of Directors approves
the appointment and dismissal
of the Corporate Secretary, as well
as decisions to award additional
remuneration to the Corporate
Secretary.
;ꢀCompliance
ꢁꢀNon-compliance
ꢁꢀPartial
for members of the Board
of Directors, executive
bodies and other key
executives at the company.
It also regulates all types
of payments, benefits
and privileges provided
to such individuals.
at the company. It (they) also regulates
(regulate) all kinds of payments,
benefits and privileges provided to such
individuals.
compliance
ꢁꢀNon-compliance
//vtb.com
Annual Report ‘20
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VTB Group Today
Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
CRITERIA FOR ASSESSING COMPLIANCE
CRITERIA FOR ASSESSING COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
NO. GOVERNANCE OF CORPORATE GOVERNANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
STATUS
OF COMPLIANCE
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
COMMENTS / EXPLANATION 2
4.1.4 The company
The policy (policies) on remuneration
or the company’s other bylaws establish
reimbursement rules for Board
;ꢀCompliance
4.3 The system of remuneration due to members of the executive bodies and other key company executives provides
that their remuneration is dependent on the company’s performance results and their personal contributions
to achieving these.
determines a policy
on the reimbursement
ꢁꢀPartial
compliance
(compensation) of expenses members, executive bodies and other
that enumerates
4.3.1 Remuneration for members During the reporting period,
;ꢀCompliance
key executives at the company.
of executive bodies
the annual performance
ꢁꢀNon-compliance
a list of reimbursable
expenses and the level
of service that members
of the Board of Directors,
executive bodies
and other key executives
at the company may qualify
for. This policy may form
a part of the company’s
Remuneration Policy.
ꢁꢀPartial
and other key executives
at the company shall be
determined in such a way
as to provide a reasonable
and justified ratio
between their base salary
and variable remuneration
depending
indicators approved by the Board
of Directors were used to determine
the amount of variable compensation
for members of executive
bodies and other key executives
at the company.
compliance
ꢁꢀNon-compliance
In the course of the last evaluation
of the system of remuneration
for members of executive
on the company’s results
and the personal (individual)
contribution of each
bodies and other key executives
at the company, the Board
of Directors (the Remuneration
Committee) confirmed that
the Company employed an effective
ratio of base salary to variable
compensation.
4.2 The system of remuneration for members of the Board of Directors shall ensure that the financial interests
of the directors are in line with the long-term financial interests of shareholders.
employee to the final result.
4.2.1 The company pays fixed
annual remuneration
to the members
Fixed annual remuneration was the only ;ꢀCompliance
form of monetary remuneration that
Board members received for their work
on the Board during the reporting
period.
ꢁꢀPartial
compliance
of the Board of Directors.
The company does
not pay remuneration
for participation in meetings
of the Board or Board
committees.
The company has established
a procedure that provides
for the return of bonuses that were
unlawfully obtained by members
of the executive bodies and other key
executives at the company.
ꢁꢀNon-compliance
The company does
not use short-term
incentives or additional
material incentives
for members of the Board
of Directors.
4.3.2 The company has
The company has established
a long-term incentive programme
for members of the executive bodies
and other key company executives
using the company’s shares (financial
instruments based on company
shares).
;ꢀCompliance
established a long-term
incentive programme
for members
ꢁꢀPartial
compliance
of the executive bodies
and other key company
executives using
ꢁꢀNon-compliance
4.2.2 Long-term holding
of company shares
If the bylaw (bylaws) detailing the policy ;ꢀCompliance
(policies) on remuneration include
Members of the Board
of Directors do not participate
in the Bank’s option
programmes.
the company’s shares
(options or other derivative
instruments whose
underlying asset is company
shares).
ꢁꢀPartial
compliance
has been the most
conducive to ensuring
the convergence
of the financial interests
of the members
of the Board of Directors
with the long-term
a provision allowing company shares
to be granted to members of the Board
of Directors, then clear rules regulating
how Board members can hold these
shares must be stipulated in a way
that promotes the long-term holding
of such shares.
2. The long-term incentive
programme for members
of executive bodies and other
key company executives provides
that the right to sell shares
ꢁꢀNon-compliance
and other financial instruments that
are granted within the programme
shall not be granted less than three
years from the date that such shares
or instruments are awarded. The right
to sell shares shall be conditional
upon the company’s achievement
of certain performance indicators.
interests of shareholders.
The company does
not make the right to dispose
of shares dependent
on the achievement
of certain performance
results, and Board members
do not participate in option
programmes.
4.3.3 The amount
The amount of compensation (golden
parachute) that is paid by the company
in the event of the early termination
;ꢀCompliance
of compensation (golden
parachute) that is paid
by the company in the event of members of the executive bodies
of the early termination or key executives at the initiative
of members of the executive of the company and in the absence
bodies or key executives of any actions taken by the employees
attheinitiativeofthecompany themselves that were not in good
ꢁꢀPartial
4.2.3 The company does
not provide any additional
payments or compensation
in the event
The company does not provide any
additional payments or compensation
in the event of the early termination
of members of the Board of Directors
in connection with the transfer
of control over the company or other
circumstances.
;ꢀCompliance
compliance
ꢁꢀPartial
ꢁꢀNon-compliance
compliance
of the early termination
of members of the Board
of Directors in connection
with the transfer of control
over the company or other
circumstances.
ꢁꢀNon-compliance
and in the absence
of any actions taken
faith did not, during the reporting
period, exceed two times the base
bytheemployeesthemselves salary that is paid as part of the annual
that were not in good
compensation package.
faith shall not exceed two
times the base salary that
is paid as part of the annual
compensation package.
//vtb.com
Annual Report ‘20
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VTB Group Today
Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
CRITERIA FOR ASSESSING COMPLIANCE
CRITERIA FOR ASSESSING COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
5.1
The company has established an efficient risk management and internal control system that is designed to provide
reasonable assurance that the company’s goals will be achieved.
5.2.2 The internal audit unit
evaluates the effectiveness
of the internal control
system and assesses
During the reporting period,
an assessment was provided
of the effectiveness of the internal
control and risk management system
as part of the internal audit process.
;ꢀCompliance
ꢁꢀPartial
5.1.1
The Board of Directors
determines the principles
and approaches used
The functions that the company’s
various control bodies and divisions
play in the risk management
;ꢀCompliance
compliance
the effectiveness of the risk
management and corporate
governance systems.
The company employs
generally accepted
standards in the field
of internal auditing.
ꢁꢀPartial
ꢁꢀNon-compliance
compliance
The company uses generally
accepted approaches to internal
control and risk management.
to shape the company’s risk and internal control system are clearly
management and internal
control system.
stipulated in the company’s bylaws /
relevant policies that were approved
by the Board of Directors.
ꢁꢀNon-compliance
5.1.2 The company’s executive
bodies shall ensure
The company’s executive bodies
have ensured the distribution
of functions and responsibilities
for risk management and internal
;ꢀCompliance
6.1
The company and its activities are transparent to shareholders, investors and other interested parties.
ꢁꢀPartial
the establishment
compliance
and maintenance
6.1.1 The company has developed The Board of Directors approved
;ꢀCompliance
of an effective system of risk control between their subordinate unit
management and internal
control at the company.
and implemented
the company’s Information
Policy, which takes into account
the recommendations of the Code.
ꢁꢀNon-compliance
ꢁꢀPartial
and department heads.
an information policy
that ensures effective
communication
compliance
The Board of Directors (or one
of its committees) considered issues
related to the company’s compliance
with its Information Policy at least
once during the reporting period.
5.1.3 The company’s risk
management and internal
control system provides
for an objective, fair
The company has approved a policy
;ꢀCompliance
ꢁꢀNon-complianc
of information between
the company, shareholders,
investors and other
interested parties.
on preventing corruption.
ꢁꢀPartial
2. The company provides
compliance
an accessible means of notifying
the Board of Directors or the Board’s
Audit Committee about violations
of the law, internal procedures
and the company’s code of ethics.
and clear picture
of the company’s current
state and prospects,
theintegrityandtransparency
of the company’s reporting,
and the reasonableness
and acceptability of the risks
taken by the company.
ꢁꢀNon-compliance
6.1.2 The company discloses
information on its corporate
governance system
and practices, including
detailed information
on compliance
The company discloses information
on its system of corporate
governance and the general
principles of corporate governance
that are applied in the company,
including on the company’s website.
;ꢀCompliance
ꢁꢀPartial
compliance
ꢁꢀNon-complianc
with the principles
and recommendations
of the Code.
The company discloses information
on the composition of its executive
bodies and its Board of Directors,
the independence of Board
members and their membership
of Board committees (in accordance
with the definitions provided
in the Code).
5.1.4 The Board of Directors
takes necessary measures
to ensure that
During the reporting period,
;ꢀCompliance
the Board of Directors or its Audit
Committee evaluated the effectiveness
of the company’s risk management
and internal control system.
Information about the main findings
of this evaluation is included
ꢁꢀPartial
compliance
the company’s current risk
management and internal
control system complies
with the principles
ꢁꢀNon-compliance
and approaches determined in the company’s Annual Report.
by the Board of Directors
to ensure that such a system
is organised and functions
effectively.
In the event that
a person should assume control
of the company, the company
publishes a memorandum
by the controlling person concerning
said person’s plans in relation
to the company’s corporate
governance.
5.2
The company organises an internal audit to ensure the regular independent evaluation of the reliability
and effectiveness of the risk management and internal control system and corporate governance practice.
5.2.1 The company has created
a separate structural
unit or contracted
The company has created
;ꢀCompliance
a separate structural unit to conduct
internal audits that is functionally
subordinate to the Board of Directors
or the Audit Committee or it has
engaged an independent external
organisation with the same subordinate
status to conduct internal audits.
ꢁꢀPartial
compliance
an independent
external organisation
to conduct the internal
audit. The functional
and administrative
ꢁꢀNon-compliance
reporting relationship
of the internal audit unit
has been established.
Functionally, the internal
audit unit is subordinate
to the Board of Directors.
//vtb.com
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Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
CRITERIA FOR ASSESSING COMPLIANCE
CRITERIA FOR ASSESSING COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
NO. GOVERNANCE OF CORPORATE GOVERNANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
STATUS
OF COMPLIANCE
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
COMMENTS / EXPLANATION 2
6.2
The company discloses complete, up-to-date and reliable information about the company to allow its shareholders
and investors to make informed decisions.
6.3
The company provides information and documents requested by its shareholders in accordance with the principle
of equal and unhindered access.
6.2.1 The company discloses
information in accordance
with the principles
The company’s Information Policy
stipulates the approaches and criteria
for determining information that
could materially affect the company’s
valuation, the value of its securities
and the procedures that ensure
the timely disclosure of such
;ꢀCompliance
6.3.1 The company provides
The company’s Information Policy
;ꢀCompliance
information and documents stipulates a non-burdensome
ꢁꢀPartial
ꢁꢀPartial
requested by its
procedure for providing shareholders
with access to information, including
information about the company’s
subsidiaries, at the request
compliance
compliance
of regular publication,
consistency, timeliness,
as well as accessibility,
accuracy, completeness
and comparability
shareholders in accordance
with the principle of equal
and unhindered access.
ꢁꢀNon-complianc
ꢁꢀNon-complianc
of shareholders.
information.
6.3.2 When the company
provides information
to shareholders, it ensures
a reasonable balance
between the interests
of specific shareholders
and the interests
During the reporting period,
the company did not refuse to satisfy
shareholder requests for information,
or if it did deny any requests, then
such refusals were justified.
;ꢀCompliance
of the data disclosed.
If the company’s securities
are traded in foreign markets, then
equivalent material information
is disclosed in the Russian
Federation and in those foreign
markets at the same time during
the reporting year.
ꢁꢀPartial
compliance
ꢁꢀNon-complianc
In cases stipulated by the company’s
Information Policy, shareholders
are warned about the confidential
nature of information and take
responsibility for maintaining its
confidentiality.
of the company itself
inensuringtheconfidentiality
of important trade
secrets that could have
a material impact on its
competitiveness.
If foreign shareholders hold
a substantial number of shares
in the company, then information
was disclosed during the reporting
year not only in Russian, but also
in a commonly known foreign
language.
6.2.2 The company avoids
taking a formal approach
to the disclosure
During the reporting period,
the company disclosed its annual
and semi-annual financial
statements prepared in accordance
with IFRS. The company’s Annual
Report for the reporting period
included annual financial statements
that were prepared in accordance
with IFRS, along with the auditor’s
report.
;ꢀCompliance
ꢁꢀPartial
compliance
ofinformation,anditdiscloses
important information
about its activities even
when such disclosure
is not required by law.
ꢁꢀNon-complianc
The company discloses
both in its Annual Report
and on its website complete
information on its capital structure
in accordance with recommendation
290 of the Code.
6.2.3 The Annual Report, which
is one of the most important
tools for sharing information
with shareholders and other
interested parties, contains
information that makes
it possible to assess
The company’s Annual
Report provides information
on the key aspects of its activities
and its financial results.
;ꢀCompliance
ꢁꢀPartial
compliance
The company’s Annual
ꢁꢀNon-complianc
Report contains information
about the environmental and social
aspects of the company’s activities.
the company’s activities
for the year.
//vtb.com
Annual Report ‘20
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VTB Group Today
Management Report
Corporate Governance
Sustainable Development
Financial Statements
Annexes
CRITERIA FOR ASSESSING COMPLIANCE
CRITERIA FOR ASSESSING COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
PRINCIPLES OF CORPORATE WITH THE RELEVANT PRINCIPLE
STATUS
OF COMPLIANCE
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
NO. GOVERNANCE
OF CORPORATE GOVERNANCE
COMMENTS / EXPLANATION 2
7.1
Any actions that will or may materially affect the company’s share capital structure and its financial position
and, accordingly, the position of its shareholders (“material corporate actions”) shall be taken on fair terms
and conditions ensuring that the rights and interests of the shareholders as well as other interested parties
are observed.
7.1.3 When completing material
corporate actions that affect
the rights and legal interests
of shareholders, equal
conditions are provided
for all company shareholders.
If the mechanisms
Taking into account
ꢁꢀCompliance
In 2021 the Bank will address
the issue of amending
the Bank's Charter in terms
of expanding the Supervisory
Council's competence
by approving transactions
with lower materiality criteria
than required by law.
the nature of the company’s
business, the company’s Charter
establishes less restrictive criteria
than the minimum provided
for under the law for classifying
the company’s transactions as material
corporate actions.
;ꢀPartial
compliance
7.1.1
Material corporate actions
include the reorganisation
of the company,
The company’s Charter contains
a list of transactions or other
actions that constitute material
corporate actions and the criteria
that are used to determine such
actions. Decisions regarding
material corporate actions fall within
the remit of the Board of Directors.
In cases where the authority
to take such corporate actions falls
within the remit of the General
Meeting of Shareholders, the Board
of Directors provides shareholders
with appropriate recommendations.
ꢁꢀCompliance
1-2 The Bank’s Charter does
not specify a list of transactions
and material corporate
ꢁꢀNon-compliance
;ꢀPartial
protecting the legal
compliance
the acquisition of 30
actions. At the same time,
the Bank’s Charter assigns
decision-making power
rights of shareholders
are insufficient, then
During the reporting period, all
material corporate actions underwent
an approval process before
implementation.
At the same time, in order
to minimise possible risks,
the Regulation on the Bank’s
Supervisory Council Audit
Committee stipulates
percent or more of voting
shares (takeover), material
transactions
ꢁꢀNon-compliance
further measures to protect
the rights and legal
interests of the company’s
shareholders are provided.
The company is governed
not only by compliance
with the formal
requirements of the law,
but also by the principles
of corporate governance set
out in the Code.
regarding such material
by the company,
corporate actions to the remit
of the Bank’s Supervisory
Council and General Meeting
of Shareholders in accordance
with the recommendation.
an increase or decrease
in the company’s share
capital, the listing
a special procedure
for dealing with issues related
to concluding non-standard
and material transactions
(para. 2.2.1 of the Regulation).
and delisting of company
shares, as well as other
actions that could lead
to a significant change
in the rights of shareholders
oraviolationoftheirinterests.
The company’s Charter
includes a list of (criteria
for) transactions or other
actions falling within
the category of material
corporate actions. These
actions fall within the remit
of the company’s Board
of Directors.
In addition, the Regulation
on the Bank’s Supervisory
Council Audit Committee
provides for a special
The company’s Charter recognises
the following, at a minimum,
to be material corporate
procedure for the Committee
to deal with matters related
to material and non-standard
transactions concluded
7.2
The company has established a procedure regulating material corporate actions that allows shareholders to receive
timely and complete information on such actions, provides them with an opportunity to influence decision-making
about such actions and ensures compliance with, and an adequate level of protection of, their rights in the performance
of such actions.
actions: the reorganisation
of the company, the acquisition
of 30 percent or more of voting
shares (takeover), the completion
of material transactions
by the Bank (para. 2.2.1
of the Regulation), including
review of their compliance
with applicable standards.
7.2.1 Information
about material corporate
During the reporting period,
the company disclosed information on its
material corporate actions in a timely
manner and in detail, including
the reasons for, and timing of, such
actions.
;ꢀCompliance
by the company, an increase
or decrease in the company’s share
capital and the listing and delisting
of company shares.
ꢁꢀPartial
actions is disclosed together
with the reasons, conditions
and consequences of such
actions.
compliance
Considering the above,
in order to avoid duplication
in the Bank’s Charter
of provisions on the procedure
for taking decisions on matters
falling within the remit
ꢁꢀNon-complianc
ꢁꢀCompliance
7.2.2 The rules and procedures
governing material
The company’s bylaws have
established a procedure for retaining
an independent appraiser
to determine the value of property that
is alienated or acquired by a material
transaction or a related-party
transaction.
The Bank believes that
the implementation
of the relevant practice may
significantly complicate
the Bank's activities
and put it in an unequal
position compared
to other financial-market
participants, due in part
to the lengthy procedure
for preliminary approval
of transactions. Considering
the above, the Bank does
not plan to implement
this recommendation.
;ꢀPartial
corporate actions taken
bythecompanyarestipulated
in the company’s bylaws.
compliance
of the Supervisory Council
and the General Meeting
of Shareholders, and also taking
into account the lack of relevant
practice in comparable
ꢁꢀNon-compliance
The company’s bylaws have
companies, the Bank
established a procedure for retaining
an independent appraiser to assess
the value of shares that are acquired
or bought back by the company.
considered it inexpedient
to further enshrine in its Charter
provisions on material corporate
actions and on the procedure
for making decisions on such
actions.
The company’s bylaws have
established an expanded list
of grounds on which the members
of the Board of Directors and other
persons referred to in respective
laws are deemed to have an interest
in the company’s transactions.
The Bank believes that
the applicable legislation
on joint stock companies
sufficiently regulates
the risks of non-compliance
with this recommendation
in so far as it concerns
the list of grounds on which
a person may be recognised
as an interested party
7.1.2 The Board of Directors
plays a key role in making
decisions or developing
recommendations
The company has stipulated
a procedure under which
the independent directors declare
their positions on material corporate
actions prior to their approval.
;ꢀCompliance
ꢁꢀPartial
compliance
about material
ꢁꢀNon-complianc
corporate actions.
The Board of Directors
relies on the position
ofthecompany’sindependent
directors.
to a transaction. Considering
the above, the Bank does
not plan to implement
this recommendation.
//vtb.com
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Bank's details and contacts
Full official name
VTB Bank (Public Joint-Stock Company)
Short name
VTB Bank (PJSC)
Banking
Main type of activity
Date of state registration
General licence for banking operations
Main state registration number (OGRN)
17 October 1990
No. 1000
1027739609391, issued by the Interdistrict Inspectorate
of the Ministry of Taxes and Levies of Russia No. 39
for the city of Moscow on 22 November 2002
Taxpayer identification number (TIN)
Bank identifier code (BIC)
Address
7702070139
044525187
11A Degtyarniy Lane, St. Petersburg, 191144
Mailing address
VTB Bank (PJSC)
43 Vorontsovskaya St., bldg. 1
Moscow, 109147
Call centre
Email
For corporate clients
8 (800) 200-77-99 (toll-free within Russia)
+7 (495) 739-77-99
For private clients
8 (800) 100-24-24 (toll-free within Russia)
+7 (495) 777-24-24
info@vtb.ru (for information and offers)
compliance@vtb.ru (for insiders)
Website
https://www.vtb.com/
Details for transfers
https://www.vtb.com/o-banke/bank-vtb/rekvizity/
Investor Relations
Shareholders Consultative
Shareholder centres
Department (institutional
investors and analysts)
Council
Moscow
35 Myasnitskaya St.
+7 (495) 645-43-61
Site: www.facebook.com/ksavtb,
www.twitter.com/ksavtb
Phone: +7 (495) 775-71-39
E-mail: InvestorRelations@vtb.ru
Phone: +7 (985) 774-31-55
E-mail: KSA@vtb.ru
Registrar
St. Petersburg
78 B Bolshoy Prospekt
of Vasilievsky Island
+7 (812) 494-94-46
Shareholder Relations
Department (individual
shareholders)
Yekaterinburg
5 Marshala Zhukova St.
+7 (343) 379-66-15
Phone: +7 (495) 258-49-47
JSC VTB Registrar
E-mail: Shareholders@vtb.ru
Legal address: 23 Pravdy St. Moscow
127015, Russia
VTB SHAREHOLDER
mobile application
Chief of Staff
of the Supervisory Council –
Corporate Secretary
Postal address: P.O. Box 54, Moscow
127137, Russia
Evgeniy Ignatyev
Phone / fax: +7 (495) 787-44-83
E-mail: Info@vtbreg.ru
Phone: +7 (495) 775-70-88
E-mail: ignatyeveg@vtb.ru
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