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OUT OF THE BOX | www.inpost.eu
InPost S.A. | Annual Report & Accounts 2021
InPost out of the box
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training related to safety in this regard (as
a response to accidents recorded among
our competitors), but it didn’t prevent
this unfortunate situation. We offered
our support to the deceased’s family
and the training will be intensified.
GRI [403-10]: No cases of work-related
ill-health reported in InPost Group in
2021 and 2020.
Courier engagement
GRI [103-2]: At InPost, we always
remember who delivers our shipments;
good relationships with over 7.5
thousand couriers across Poland are
the foundation of our organisation.
In 2019, we implemented our own
standard of InPost’s contract with
couriers, which clearly indicates the
mutual commitments of the company
and couriers.
We know that not everyone who wants
to work as a courier has experience. For
this reason,we created a comprehensive
training programme for all candidates.
We provide practical and theoretical
workshops, and offer the opportunity
to participate in an “induction day,”
that illustrates the job in practice.
We explain the specifics of the job, and
teach them how to use the courier device
– a handheld terminal which includes
a scanner, InPost Courier Application,
ICRA, telephone, a camera, access to
maps, Internet access and payment
terminal. We show them how to stack
parcels correctly into the vehicles, and
how to plan their route. Each courier
also learns the billing procedures at
InPost. The whole process is outlined in
the Guidelines For The InPost Courier
Candidate Training Process and is part
of the ISO standard applicable at InPost.
The quality of our training process
is evidenced by the results–- 88% of
candidates evaluate the theoretical
training as very good or good.
We support the professional
development of the couriers working
with InPost. Each courier can access
our innovative e-learning platform,
EduKurier, which is customised to the
tasks carried out by couriers. Couriers
can count on training related to the
protection of personal data, health &
safety, new processes and products, and
customer service. A key element of the
training are daily and monthly tests.
Before the start of every workday, our
couriers solve a quiz, or morning test.
Each quiz is composed of four short
questions covering knowledge that is
essential for the performance of their
work tasks. The tests review crucial
information and provide information
about newly available services. Almost
90% of our couriers pass the test. Every
month, the couriers with the best
results receive a voucher or reward.
Specialised tests on specific topics are
also conducted with the participation of
all couriers at least once a month.
At InPost, we understand the everyday
challenges of a courier’s work, which is
why we are implementing innovative
and user-friendly solutions to support
tasks. Our ICRA application saves time
for couriers and allows them to operate
parcel lockers almost twice as fast. All
devices provided to couriers also include
the Courier App, which is an easy-to-
use tool to help the courier do their job,
from the moment they receive the order
to the moment of delivery. Thanks to
the Courier App, our couriers can receive
notifications about packages, accept
orders and monitor the availability of
parcel machines.
In addition to their remuneration, our
couriers are also awarded with attractive
benefits. All couriers have access to the
Multisport card on special terms. We also
offer the most affordable life insurance
package on the market, and access to
a large network of health care as a part
of PZU health insurance. We have also
introduced the special “InPost Summer
Tour” summer programme. Couriers
who use their vacation days can receive
vouchers to cover their stay. The value of
the bonus increases with seniority.
We know that motivation is an important
element of our couriers’ jobs, which
is why this year we are implementing
additional campaigns to motivate some
healthy competition. The main element
of the effort to motivate high results is
the “Five-star courier” campaign. Our
Coordinators will identify couriers who
have achieved good results in five of the
most important areas of a courier’s job,
and award them the Kurier na 5 title.
The winner of the ranking will receive a
financial bonus, along with a special vest
they can wear in their department. This
title is held for a month, until the next
winner is determined.
For all employees and couriers, InPost’s
absolute priority is to provide them with
safe working conditions. This applies to
people directly employed by InPost as
well as those performing work indirectly.
Our business partners must comply
with the Code of Conduct for Business
Partners.
Business partners approach
The last group of stakeholders that
significantly influences the development
of the company are our business
partners. The creation of new fields of
collaboration and the development of
complementary services contributes
to mutual growth. An example is the
dynamic expansion of parcel locker
availability in the UK, as a result of
partnerships with retail chains, such
as Tesco and Lidl. This development
significantly increases the comfort
and convenience for their customers,
enhancing their shopping experience.
InPost also began working with eBay,
the biggest e-commerce platform in
the UK. An important step in supporting
partners in developing their potential is
the creation of a fulfilment service, which
gives them the opportunity to focus
on building their portfolio or acquiring
valuable customers by removing the
burden of developing their own logistics.
Beyond the business benefits of
establishing partnerships, it is also
important to join forces to build ESG
competence and grow together in a
sustainable way. This was our aim when
we joined the United Nations Global
Compact and the We Mean Business
initiative. Each of them offers the
opportunity to draw on the knowledge
and experience of recognized entities,
whose maturity in the field of SDGs
implementation will be a great support
for InPost in the implementation of our
ESG strategy.
Towards a
sustainable
future continued