
Strategic Report
Governance
Financial Statements
FDM Group (Holdings) plc
Annual Report and Accounts 2022
33
People and communities
The long-term success of
the business continues to be
achieved through an inclusive
and collaborative approach
with consideration to our key
stakeholders; our employees, clients,
investors, and the communities in
which we operate. Throughout 2022,
we continued to promote diversity,
equity and inclusion in the workplace,
with the aim of contributing to the
success of our business and the
achievements of our people.
Our values, outlined on page 4,
encourage our employees to be
themselves at work, and to play a
part in creating and fostering an
inclusive and open workplace where
everyone can thrive. FDM promotes
equal opportunity, diversity and
inclusion in the workplace to enable
equity. We know the positive impact
that a diverse workforce has had
on our business, and this is an
important factor which makes our
Consultant model so attractive to
many of our clients.
Our people
FDM identifies, recruits and develops
talented individuals. On the
following pages we publish data on
certain characteristics shared by our
people. However, we understand
that the reality is more complex,
with intersectionality, overlap and
differences within each group.
We recognise that each employee
has a unique identity, and that
our people’s experience can be
more nuanced than it is possible
to express in a matrix of data. We
celebrate these differences. It is
important that we create places
where our employees feel safe, have
the opportunity to thrive and are
encouraged to be their authentic
selves at work, as this promotes
personal wellbeing, psychological
safety and employee engagement.
Consultant Experience
In 2022, we brought together several
teams whose focus has been on
supporting our Consultants, to
create a Consultant Experience
department. The purpose of the
department is to deliver a desirable,
inclusive and engaging experience
focused on career enhancement and
community. A new career framework
is being developed to show how
tailored learning plans can align to
overall career goals, which can be
achieved through the opportunities
FDM has to offer.
Consultants have support and
career guidance available to them
from Consultant Experience Partners
while working on assignment with
our clients. They act as career
coaches for our Consultants to
empower them to explore their
career goals, understand how they
can achieve them and define what
success looks like. They also use
their expertise to work with client
line managers and Consultants to
ensure a positive assignment.
Together with Sales Account
Managers and the respective
client line manager, the Consultant
Success Team arranges formal
touchpoints with Consultants
to receive feedback and gauge
sentiment. The team enables us
to take a data-driven approach to
continuously improve the Consultant
experience. The touchpoints are an
effective support mechanism, which,
along with the social events that
the team runs for Consultants, help
build relationships.
Our Consultant Peer Support
Programme introduces new
Consultants to those already
working on assignment, to help
onboard and settle them into their
new role. We hold regular face-to-
face events at client sites and off-site
events to strengthen connections
between peers.
At the core of our Consultant
Experience activities, we take a
skills-based approach to careers
and incorporate inclusive design
to assess and ensure our practices
are equitable. With the diverse
backgrounds of our Consultants,
focussing on skills over qualifications
or job titles means people have
the flexibility to work across
disciplines, adapt to new roles
and have equal opportunity to
progress. We maintain the integrity
of this approach by identifying
areas that have the potential to be
prone to bias, use data to produce
actionable insight, adjust practices
and continue to track Consultant
journeys at key decision-making
points in the employee life cycle.
We have a significant alumni
network and whilst we have always
remained connected with our
alumni, the Consultant Experience
department, in collaboration
with the Sales team, will increase
the engagement with those who
have come through our various
programmes over the years to
continue to strengthen our alumni
network. Through continuing to
build and engage with our extensive
alumni community, our aim is
to continually grow an effective
ecosystem to create learning
and development, professional
networking and increased career
opportunities for our past, present
and future Consultants.
Wellbeing Programme
Our global Employee Assistance
Programme (‘EAP’) provides all
employees with access to a 24/7
confidential helpline for support,
guidance and resources, and
structured counselling. We have
also hosted drop-in sessions,
informational talks and listening
circles to help remove the stigma
around mental ill health. Employees
receive support from trained Mental
Health First Aiders throughout the
FDM community.
Employee engagement
Our Employee Networks provide
an inclusive community, a sense of
belonging and a place for discussion
and learning. They were created by
our people for our people, providing
an opportunity for individuals to
share their experiences and support
each other. They also enable
valuable and productive consultation
with the business on process, policy
and learning. During the year each
Network has held various events and
Yammer campaigns, including for
example, LGBT History Month; Trans
Day of Visibility; Deaf Awareness
Week; Hispanic Heritage Month; and
Neurodiversity Week.
We continue to monitor employee
engagement through Group-wide
surveys and listening sessions
with Jacqueline de Rojas, our Non-
Executive Director responsible for
‘FDM Voices,’ our programme to help
ensure that voices of our employees
are heard at Board Level. Her ongoing
engagement with the Employee
networks has sparked inclusive