
Digital Commerce revenue decreased by
9% in Q1 2024 compared to Q1 2023.
Adjusted for the acquistion of Endless
Gain on 1 January 2024, the revenue de-
clined by 16%. The lower than usual
growth in the Business Line is primarily
due to the uncertainty in the Swedish and
Norwegian markets.
The Market uncertainty is impacting the
signing and starting pace for new projects,
consequently impacting the expectations
for the near future of Digital Commerce.
The Acquistion of Endless Gain is
performing well, and is being rolled out
globally adding new and additonal
business.
Data & AI continues the focus on develop-
ing talents, and the participants in the
graduate program from autumn 2023 have
now graduated. In Q1 2024, a temporary
slowdown is impacting the financials due
to a delay on existing and new customers
signings. This is expected to improve in
the coming quarters.
In Q1 2024, there has been a significant
focus on launching new services within
data storage which will be a key compo-
nent in Data & AI projects going forward.
From 2024, we changed the name from
Data & Analytics to Data & AI to reflect our
commitment to delivering innovative and
impactful AI solutions to our customers.
In Customer Experience & Engagement,
a continued focus on expanding is a high
priority. The growth is driven globally with
an extra focus on Denmark and Sweden.
Additional resources are added to ensure
continued growth. Short term this nega-
tively impacts efficiency due to onboarding
and training.
Security, which was acquired 1 April
2023, started the expansion to the Swe-
dish and Norwegian markets during Q4
2023. Q1 2024 performance was below
expectations. We continue to see a strong
collaboration with Columbus’ other Busi-
ness Lines, however the expected cross-
sales effect is taking longer time to estab-
lish than initially expected. We have initi-
ated restructuring and cost initiatives,
while at the same time increasing sales ef-
forts to boost cross-sales.
From 1 January 2024, the Strategy &
Growth Business Line, which is key in
our strategic advisory towards our custom-
ers, was incorporated in our existing Busi-
ness Lines to secure the best interaction
and one point of contact with our custom-
ers.
The service revenue amounted to DKK
429m in Q1 2024 compared to DKK 377m
in the same period last year, correspond-
ing to an increase of 14%. The growth is in
line with management expectations. Prod-
uct revenue increased by 13%
which is slightly faster than our service
business adjusted for M&A. In total, reve-
nue grew by 14%.
Development in Market Units
In Q1 2024 we saw a scattered picture
with both strong growth markets and
slightly negative growth markets. This is
partly due to macro-economic develop-
ments. The currencies have stabilized
compared to Q1 2023.
The Swedish Market Unit, which is our
largest market, delivering 34% of total ser-
vice revenue in Q1, ending Q1 2024 with a
1% growth. The growth was primarily
driven by M3 and Customer Experience &
Engagement projects. The Business Lines
M3 and Customer Experience & Engage-
ment grew by 10% and 123%, respectively
compared to Q1 2023. The Swedish Mar-
ket Unit is experiencing some reluctance
from our customers to commit to and start
new engagements due to macroeconomic
factors.
The Danish Market Unit maintained their
strong growth journey with a growth of
35% in service revenue in Q1 2024, pri-
marily driven by Dynamics and M3. Ex-
cluding the acquisition of ICY Security in
April 2023, Denmark grew by 26%.
The Norwegian Market Unit is impacted
by challenging market conditions, resulting
in a decrease of 8% in revenue compared
to Q1 2023. Measured in constant curren-
cies, service revenue decreased by 3%.
The UK Market Unit delivered an impres-
sive growth of 65% in Q1 2024, including
the newly acquired company Endless Gain
and a slightly positive currency impact. Or-
ganically, the UK Market Unit delivered a
significant growth of 50%. All Business
Lines contributed to the positive progress.
Especially Dynamics and Digital Com-
merce demonstrated strong growth in Q1
2024. Currency development impacted the
UK Market Unit marginally.
The US Market Unit ended Q1 2024 with
a 11% decline. US is primarily represented
by the M3 and Dynamics Business Lines.
The M3 Business Line delivered growth,
while the Dynamics Business Line de-
creased slightly.
End-to-end customer engagements
drive value
In Q1 2024, the growth was primarily
driven by our Cloud ERP Business Lines
welcoming new customers or expanding
the engagements with existing customers.
Columbus has successfully implemented a
state-of-the-art solution to Bremnes Sea-
shore, a leading salmon farming producer
in Norway. The solution provides important
insight to Bremnes’ value chain, automat-
ing a number of processes, increasing
scalability and reducing cost.
The comprehensive solutions comprise
services from more Business Lines, cover-
ing Dynamics 365 for Finance & Opera-
tions with a CRM and a Data & AI solution.