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Fiscal
2024
Annual
Report
Introduction  01
  Contents
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01
02
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Fiscal 2024 annual report
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Fiscal 2024
Annual Report
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Fiscal 2024 annual report
A global leader
in Employee Benefits
and Engagement,
Pluxee shapes the world
of work by creating
a personalized
and sustainable employee
experience at work
and beyond.
Fiscal 2024 annual report
3
Photo Didier Michaud-Daniel.jpg
Message from
the Executive
Chair
Didier Michaud-Daniel
Executive Chair of the Board of
Directors
Pluxee has immense
scope for growth.
The ever-evolving
employee engagement
market has tremendous
potential.
An extraordinary transformation
Publishing our first annual report brings a sense of
accomplishment. It marks the beginning of a new
endeavor — a moment made possible by the people
who laid the groundwork for Pluxee's remarkable
transformation. I especially want to thank our
5,400+ employees around the world, who have
worked tirelessly to make this ambitious spin-off
project a success. Every single one of them has met
this challenge with enthusiasm, rallying around the
shared goal of strengthening our position as a global
leader in Employee Benefits and Engagement.
It has been an honor for me personally to join Pluxee
as Executive Chair of the Board of Directors. My goal
was to create a Board comprised of members whose
experience spans technology start-ups and major
publicly listed companies, individuals with strong
expertise in digital technology, data management,
cybersecurity, payment, human resources and other
areas. I am grateful to all our Board members who
bring their enthusiasm to Pluxee because they see
its potential. And lastly, I want to recognize what a
vote of confidence—and source of stability—it is to
have the support of Bellon S.A. for this new chapter
at Pluxee. Together, we will oversee the Group as it
executes its strategy.
A dynamic, ever-evolving world of work
Pluxee has immense scope for growth. Attracting,
retaining, and engaging employees is a significant
challenge for companies of every size, in every
geography, and in every sector. The ever-evolving
employee engagement market has tremendous
potential.
Meal and Food benefits are where Pluxee got its start,
and we've remained at the forefront of changing
workplace practices for years. Today, through the
broad range of our offering, we want to be our clients'
partner for happy, healthy employees both at work
and in their every day lives.
To navigate the next phase, Pluxee aims to drive
profitable growth by reinforcing our leadership in Meal
and Food benefits and augmenting our offer of
Employee Benefit and Engagement solutions in
targeted markets.
A successful start as a standalone company
In Fiscal 2024 Pluxee went from success to success,
starting with a flawless spin-off and listing on Euronext
Paris on February 1. The Group has performed
remarkably well, delivering Organic revenue growth of
+18.6% up to 1.2 billion euros, and Recurring EBITDA of
430 million euros.
These excellent results demonstrate the soundness
of our position as a pure player in Employee Benefits
and Engagement. We have proven that we are up to
the challenge and are in a strong position to
accomplish our goals, continuing to create value for
all of Pluxee's stakeholders. I am delighted to support
Pluxee as it delivers on its ambition over the coming
year, bringing to life an enriching experience for
employees.
4
Fiscal 2024 annual report
Pluxee's
outperformance 
in Fiscal 2024
proves the
success of our
growth strategy
Aurélien Sonet
Chief Executive Officer
1. Pluxee's spin-off was a major milestone of
2024. What have you taken away from this
exciting journey?
It has been an exceptional year in every respect. We
We all share a common goal:
delivering value to our clients,
their employees, and our
merchant partners, and ensuring
their satisfaction.
pulled off a challenging transformation of Pluxee and
positioned it at the forefront of the Employee Benefit
and Engagement market. We introduced our new
brand, which embodies our positioning as a pure
player in Employee Benefits and Engagement. We
adopted an ambitious strategic plan, finalized our
spin-off, successfully listed on the Euronext Paris
stock market, and concluded our first M&A deal with
the acquisition of Cobee in Spain. These
achievements are driven by each of our employees
around the world, and I want to highlight their efforts
and thank them for all their hard work.
I have three key takeaways from this period:
first, we have the long-term support of Bellon S.A.,
and that's a significant advantage as we implement
our strategic plan;
second, we've strengthened our leadership team by
appointing highly experienced, international
executives to key positions and geographies;
lastly, we accomplished this transformation in a very
short period of time, proving our agility and capacity
to seize opportunities in a dynamic market.
With these solid foundations, we're well positioned
and more determined than ever to begin the next
chapter in Pluxee's history.
2. What do you consider to be some of your most
significant achievements in Pluxee's first
months as a standalone company?
Pluxee has outperformed all the financial
objectives it set for Fiscal 2024. Strong +18.6%
Organic revenue growth, driving a significant increase
in profitability, with Recurring EBITDA margin of 35.6%
up +105 bps compared to Fiscal 2023, at current
rates.
These results are partly due to very strong business
momentum, with double-digit growth in business
volume issued (BVI) in Employee Benefits. This solid
performance reflects our ability to identify our clients'
needs and offer them new solutions that help improve
the daily lives of their employees.
Fiscal 2024 annual report
5
Pluxee has reinvented
itself to better address
evolving expectations at
work and beyond.
One of our many achievements is the multi-year
agreement we've signed with Romania's Ministry of
Education, which is rewarding over 300,000 teachers
with an attractive benefits program.
In France, we're proud to have provided the Pluxee
Restaurant Card to the security forces deployed for
the Paris 2024 Olympic and Paralympic Games.
In Fiscal 2024, we also ramped up our growth in Brazil
—one of our key markets—by completing our strategic
partnership with Santander. Pluxee can now leverage
this global bank's 4,000 sales managers—2,500 of
whom specialize in small and medium-sized
enterprises (SMEs)—and access over 1.4 million
Santander clients across Brazil.
These results demonstrate our commitment to
executing our strategic plan. Everyone is on board,
from the Executive Committee to our teams around
the world, and we're on track to meet our Fiscal 2026
objectives.
3. How do you think Pluxee will continue
to perform in its market? Which trends are
driving growth?
Our global operations in 29 countries offer us a
nuanced understanding of the trends shaping the
world of work, along with the ability to act on them. The
Covid crisis disrupted people's relationship with their
work in a fundamental way. Employees now expect
their employers to do even more to protect and
increase their purchasing power and improve their
well-being. Our solutions help companies meet these
expectations and are a valuable asset for them. All
companies face the same challenge—attracting and
retaining employees.
All of which gives us a great opportunity to gain a
larger share of a market already worth more than
1,000 billion euros.
Our strategy is based on two complementary pillars:
First, we are strengthening our leadership in Meal
and Food benefits. There remains significant
untapped potential in this market, where only 10% of
SMEs offer employee benefit packages. This is a key
strategic priority for Pluxee: we aim to have new SME
client accounts for more than 30% of our new
business volume growth by the end of Fiscal 2026.
Second, we're adding new benefits to our offer to
meet the changing needs of employees. Our multi-
benefit range, covering meals, food, gifts, and mental
and physical well-being, is currently available in 16
countries and will expand to more than 20 by Fiscal
2026.
This strategy is supported by ongoing investments in
our products, technology, data, and digital marketing.
We are rapidly advancing in the use of artificial
intelligence to provide more customized services and
more efficient processes.
4. What are the strengths of Pluxee's business
model?
Originally, we catered to the desire of companies to
offer their employees a nourishing meal and pleasant
lunch break. Since then, lunch breaks have become a
must in many countries around the world, and
employees expect more than just meal vouchers.
Pluxee has reinvented itself to better address
evolving expectations at work and beyond. We
leverage our 45+ years of experience along with the
agility and energy injected by the spin-off, and our new
positioning as a pure player in Employee Benefits and
Engagement. We operate in 29 countries, are market
leaders in at least one vertical in 17 of them, and
continuously enrich our extensive range of
employee benefits, with 250 products and services.
With our laser focus on Employee Benefits and
Engagement, we now also have more clout. We all share
a common goal: delivering value to our clients, their
employees and our merchant partners, and ensuring
their satisfaction. They are all part of an interconnected
ecosystem—with Pluxee as its driving force—that
represents a business volume of 24 billion euros.
This ecosystem provides fertile ground for long-term
profitable growth.
5. Speaking of which, how do you plan to motivate
Pluxee's teams for what comes next?
The essence of our business is to help everyone
enjoy more of what really matters in their lives. This
human dimension is paramount. That's the spirit that
drives Pluxee. Each one of us is motivated by the
desire to enhance the employee experience.
To help shape Pluxee's motivating culture, and define
how we work together, we've created Life@Pluxee.
With input from 1,200 employees, we've defined four
core principles. Our aim is to:
be the driving force in our communities;
help bring about positive change in the working world;
share our passion for enriching the employee
experience;
add value throughout our ecosystem.
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Fiscal 2024 annual report
But we won't stop there. We're using cutting edge
technology from our partner, The Happiness Index, to
measure our employees' well-being and enthusiasm
so we can closely follow their experience. That also
means we'll be able to adapt our HR policies and
management style to better meet their needs.
6. What actions is Pluxee taking to further its
sustainability commitments?
At Pluxee, we believe progress comes from people
working together. Today, we are a trusted partner for
our clients, our affiliated merchants, and the people
who use our services. These relationships are built on
our commitment to making a positive impact on
society and protecting the environment.
Every year, we support local economic development
by generating 6.2 billion euros in business volume for
SME merchants. We plan to increase it to 8 billion
euros by Fiscal 2026. As a digital company, we also
back numerous projects designed to help women
enter digital professions, such as "Women in Tech".
Our Social Hub program in Brazil is enabling women
running SMEs to develop the digital and management
skills they need to grow their businesses.
And we are the first company in our sector to have
adopted a Net-Zero trajectory to cut our carbon
footprint by 2035. We're working on every aspect of
our operations and value chain to curb emissions.
The human dimension
is paramount. Each one
of us is driven by the desire
to enhance the employee
experience.
To start, we have optimized space use and electricity
consumption and have transitioned to renewable
electricity sources across our locations. And, when it
comes to clients, we are developing and prioritizing
virtual solutions, and increasing the use of alternative
materials with a lower carbon footprint.
Pluxee delivered a solid performance in Fiscal 2024,
and I'm excited about what the future holds for us.
We have a clear goal: to support them as they
navigate changes in the working world. We do this by
meeting employee expectations on how to improve
their purchasing power and well-being, and by making
sure our clients, partners and consumers have what
they need to make more responsible choices every
day.
Pluxee Group Executive Committee
Fiscal 2024 annual report
7
A first chapter rich in
milestones
In a record time of nine months, Pluxee accomplished a successful spin-off while delivering
a historically-high financial performance.
2023
April, 5 2023
Announcement of spin-off by Sodexo
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June 15, 2023
Reveal of Pluxee brand
June 30, 2023
Pluxee's Executive Chair and CEO announced
Didier Michaud-Daniel
Aurélien Sonet
October 2023
Pluxee reported outstanding
Fiscal 2023 results
and signed the United Global Compact Pact
December 2023
Net-Zero 2035 Trajectory approved by SBTi
2024
January 10, 2024
First Capital Markets Day
held in Paris
February 1, 2024
Pluxee's spin-off and listing on Euronext Paris
April 2024
Pluxee reports half-year results as
a standalone company for the first time
June 2024
Agreement to acquire Cobee
July 2024
Closing of a strategic partnership
with Santander in Brazil
August 2024
First Fiscal Year closing as a standalone
company
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Fiscal 2024 annual report
Pluxee, more of what
matters to you
Photo.jpg
We're all about making
more of life and adding that
extra bit of joy that
brightens our days.
We shape the world of employee benefits and
engagement by bringing to life a personalized
and sustainable employee experience at work
and beyond.
For over four decades, we have been contributing
to making work not just a place to be, but a
place to belong.
Driven by people and enabled by technology, we
act as the beating heart of a rich ecosystem of
stakeholders.
We are a trusted partner to private and public
companies, committed to nurturing vibrant
workplaces that attract, grow and retain talent.
We are a smart companion to employees – our
clients' and our own. We continuously evolve our
digital and personalized solutions to transcend
well-being, helping to build meaningful
connections and communities.
We are a reliable ally to local businesses, working
hand-in-hand to support their success and better
serve their consumers.
Moving forward, our goal is to strengthen our
positive impact on the communities of which we
are a part. Whether it's through our own
continuous efforts or those of our partners, we
are cultivating solidarity, diversity, inclusion and
sustainability, in the pursuit of progress for all.
Pluxee delivers more than just benefits; it's about
paving the path toward a more joyful and
meaningful life.
Fiscal 2024 annual report
9
This is the
story they'll
remember
forever
Give your employees more of
what matters at pluxeegroup.com
PLU2024_RFA_FR_INTRO_Le X.svg
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Fiscal 2024 annual report
At the center of a highly
interconnected B2B2C
ecosystem
At Pluxee, we focus on delivering value to each of our stakeholders. We are constantly
evolving our range of solutions to meet the changing needs of our entire ecosystem.
Clients
We are a trusted partner to private companies and
public institutions, committed to nurturing vibrant
workplaces that attract, grow and retain talent
500k+
We are a smart companion, offering that extra bit
of joy that brightens the day and improves well-
being. We provide them  access to our extensive
merchant network
Consumers(1)
`
37m+
Merchants
We are a business partner, supporting the adoption
of new payment technologies, helping to boost
revenue-enhancing traffic, reducing costs,
and promoting consumer loyalty
1.7m+
We support our stakeholders with a diverse team
of talent, dedicated to serving our stakeholders
and promoting the inclusion of everyone
Employees(2)
5,415
(1)  See definition in section 8.5 Glossary
(2) Total headcount at August 31, 2024
Fiscal 2024 annual report
11
Pluxee in the world
A highly scalable
business spanning
companies
of all sizes
29
countries
           
Pluxee_Picto_globe.svg
Strong
stakeholder
engagement
€24bn
business volume
issued(2)
71.2%
engagement rate
15%+
small and medium
businesses(3)
1 in 17
Pluxee_Picto_2.svg
countries(1)
90%
employee net
retention rate
4.8m+
daily transactions
powered by data
Total Revenues - Geographic distribution
Fiscal 2024
38%
Latin America
460m
Source: Group information for Fiscal 2024 Total Revenues in million euros and percentage of Total Revenues.
(1)  Countries where Pluxee is market leader in at least one vertical.
(2)  Business volume issued (BVI) corresponds to the cumulative value of benefits issued by the Group on behalf of clients in the form of
paper vouchers, cards and digitally delivered services, and in respect of which commissions are charged to clients.
(3)  Percentage of total BVI accounted for by small and medium-sized businesses.
44%
Continental Europe
534m
18%
Rest of the world
216m
Pluxee_FDP_Carte.svg
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Fiscal 2024 annual report
Driving sustainable and
profitable growth
Financial performance
Fiscal 2024 key figures
Pluxee's results as a standalone listed company underscore the progress made toward
delivering the Group's strategic growth plan and financial objectives. Strong business
momentum continued in Fiscal 2024, with top-line growth outperforming expectations,
and strong improvement in Recurring EBITDA margin.
1,210m
Total Revenues
+18.6%
Organic Revenue Growth(1)
430m
Recurring EBITDA(1)
35.6%
Recurring EBITDA Margin
(+105 bps vs. Fiscal 2023)
379m
Recurring Free cash flow(1)
88%
Recurring cash conversion
rate(1)
Recurring EBITDA
Source: Group information as of Fiscal 2024. For more information, see section 3 Business Performance.
(1)  Financial indicator not defined in IFRS, see section 3.5 Alternative performance measure (APM) definitions
Fiscal 2024 annual report
13
Progress on our sustainability commitments
At Pluxee, sustainability priorities are embedded in our Strategic Growth plan.
As a trusted partner to our stakeholders, we are committed to having a positive impact
by driving business in local communities, supporting employee well-being at work,
and preserving the planet. Together, we are building a world where sustainability
and innovation go hand-in-hand, enabling people to live more joyful and meaningful lives.
Our commitments to Fiscal 2026
Trusted
partner
Individuals
Local
communities
Environment
Ethics
and Compliance
Gender
Balance
Support
Merchants
Reach
Net-Zero
Maintain >99%
Achieve at least 42%
Achieve €8bn
Achieve 100%
Employees trained in
responsible business
conduct by Fiscal 2026
Women in leadership
positions by Fiscal 2026
Business volume
reimbursed benefiting
small & medium
merchants
Renewable electricity
in all Pluxee offices
by Fiscal 2025
Fiscal 2024: 99.6%
Fiscal 2024: 39.9%
Fiscal 2024: €6.2bn
Fiscal 2024: 55.7%
~
~
~
~
Guillemets bleu 1.svg
Pluxee places sustainability at the heart
of its strategy. We believe in human progress
and we work every day, along with our stakeholders,
toward our vision of a sustainable world.
Guillemets bleu 2.svg
Aurélien Sonet
Chief Executive Officer
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Fiscal 2024 annual report
Pluxee, a pure player in Employee
Benefits & Engagement
Fiscal 2024 annual report
15
01
Pluxee's Business
and Strategy
1 As part of its portfolio rationalization efforts, Pluxee exited two non-core countries in Fiscal 2024.
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Fiscal 2024 annual report
Pluxee's Business and Strategy
Introduction to Pluxee
1.1Introduction to Pluxee
1.1.1A global leader in Employee Benefits & Engagement
The Pluxee Group is an Employee Benefit and
Engagement solutions pure player with significant
Public Benefit activities.
The Group is the second largest provider worldwide
of Employee Benefit and Engagement solutions, and
the largest player in 17 countries in at least one
benefit category locally, according to available public
and market sources.
As of August 31, 2024, Pluxee delivers over
250 programs to clients in 29 1 countries. The Group
sells a comprehensive suite of benefits to more
than half a million clients across the globe, comprised
of public and private companies spanning all sizes
and industries, as well as public institutions.
The employee benefits provided by the Group help
clients augment their employees' compensation
package in ways that are particularly engaging for
employees and efficient for clients. Operating in a
B2B2C model, Pluxee reaches 37 million+ consumers
through its client base. These consumers have
access to Pluxee's proprietary merchant network
comprised of 1.7 million+ partners and 600 delivery
and e-commerce platforms (as of August 31, 2024).
Reflecting Pluxee's mission to "bring to life a
personalized and sustainable employee
experience at work and beyond", the Group
provides a wide range of benefits through its rich
network of merchant partners who offer meal, food,
gift, mental and physical well-being services, mobility
services, culture, and many other lifestyle benefits.
Pluxee thus contributes to increased purchasing power,
healthy lifestyles, work-life balance, and eco-
responsibility, reflecting the diverse needs of
companies and their employees. The Group also
provides reward and recognition programs to encourage
behaviors in line with company goals and to recognize
performance. All these solutions act as powerful levers
to help clients attract, grow, and retain talent.
Driven by people and enabled by technology, Pluxee
has developed an advanced and rapidly evolving
digital ecosystem integrating three groups of
stakeholders: clients, consumers, and merchants. This
highly interconnected ecosystem is at the heart of
Pluxee's B2B2C business model.
This ecosystem provides a compelling consumer
experience, seamlessly supporting daily, recurrent
benefit usage such as meal, food and mobility benefits or
more occasional interactions (mental and physical well-
being, leisure, etc.). Consumers use pre-paid benefit
cards, often fully virtualized, to make purchases at
affiliated merchants' points of sale, both physical and
online. With 92% of its total business volume issued
(BVI) digitalized on average over Fiscal 2024, Pluxee
manages more than 4.8 million transactions daily.
Pluxee also provides digital interfaces and solutions
to its clients to optimize their experience at each
stage of their journey. These tech-enabled tools
provide a smooth experience when onboarding new
clients, interacting with existing ones, or assisting
them when they consider purchasing new benefits.
The Group has developed optimized client journeys
for small and medium enterprises to facilitate their
access to benefit products. Its digital solutions also
enable merchants to go fully digital from affiliation to
virtual payment and reimbursement tracking.
Pluxee is a reliable ally to local businesses, generating
positive returns for merchants who benefit from
access to recurring purchases from consumers,
digital interfaces for their daily operations, and value-
added services, all of which positively impact their
top-line and efficiency.
Additionally, Pluxee leverages its know-how to help
local authorities and public institutions reach people
in need, facilitating the distribution of social benefits.
The Group's services help public authorities promote
the welfare of vulnerable citizens by providing access
to food, transport, and other social aid services. The
Group also provides efficient means for public
authorities to channel specific purpose funds to
different groups of citizens to encourage specific
spending behaviors (eco-responsible, buying local,
etc.). Pluxee thereby enhances the effective
distribution of public programs, leading to positive
outcomes for a broad range of stakeholders.
The Group's business model is based on corporate
clients, who load funds representing the amount of
benefits that their employees will spend, onto a
Pluxee account. Funds from this account are paid out
to merchants progressively as employees use their
benefits in the merchant network. This pre-paid
B2B2C model provides revenue sources from clients,
merchants, and Float investment. It leads to a
platform that initially requires volumes sufficient to
amortize fixed costs, and eventually becomes
scalable with growth (for more on Pluxee's cash-
generative business model, see section 1.3).
Fiscal 2024 annual report
17
Pluxee's Business and Strategy
Introduction to Pluxee
1.1.2Pluxee: a new employee experience brand built on a strong
heritage
Pluxee was born out of the Sodexo Group's Benefits
and Rewards Services (BRS) business, which began
operating in 1976. Initially, Sodexo's BRS division
focused its development on Western Europe, where
favorable tax frameworks were established for
employee meal benefits. In the 1990s Sodexo's BRS
embarked on an expansion to countries in Latin
America, Central Europe, North Africa, and the Middle
East. Through the early 2000s the BRS business
strengthened its footprint in Europe and Latin
America while gaining entry to Asian markets and
providing Reward & Recognition services in the U.S.
and the UK. During this period, Sodexo BRS
established strong positions in rapidly growing
markets such as Brazil, India, Mexico, and Türkiye.
Since 2017, the business has pursued a strategy of
accelerating growth in high-potential and profitable
markets, leading to exits from less profitable
locations, such as Argentina, Kenya, Russia, and
Taiwan, as well as the disposal of non-core assets
such as Rydoo (a travel and expenses business).
In 2018 Sodexo began to accelerate its transition
toward becoming a tech-enabled provider of digital
employee and public benefits. Paper-based products
were migrated to cards and fully digital payment
solutions, complemented by portals and applications
on PCs, mobile phones or other devices.
In June 2023 Sodexo launched Pluxee, its new
brand signifying its positioning in Employee
Benefits and Engagement. The transition from
Sodexo BRS to Pluxee entailed the redesign of all
branded assets, including websites, applications, in
addition to all Pluxee card layouts.
On February 1, 2024 Pluxee became a standalone
company via a spin-off from Sodexo, and was listed on
the regulated market of Euronext Paris.
As of August 31, 2024, Pluxee operates in
29 countries worldwide.
1.1.3Strategic assets underpinning Pluxee's growth
Pluxee's sustainable, profitable, and value-creating business model is bolstered by several core assets which
are key to its strong market position, global reach, and ongoing growth.
A differentiated global brand
The Pluxee brand is a key component of the Group's
strategy for sustainable growth. The name Pluxee
encompasses:
"Plu" signaling the Group's ambition to bring "more" to
its stakeholders by helping consumers enjoy more of
what really matters to them; enabling clients to
strengthen employee engagement through a variety of
comprehensive solutions delivered via an advanced
digital ecosystem; and driving more business to the
points of sale of affiliated merchants, providing them
access to data and data analytics, and revenue-
enhancing consumer insights;
"x" signifying the Group's role as a catalyst and
amplifier of opportunities for a rich ecosystem of
stakeholders;
"ee" representing the heart of the Group's
expertise and know-how in employee experience
and engagement.
This unified global brand reflects Pluxee's modern and
innovative value proposition, and serves as a single,
cohesive identity. The name "Pluxee" is used across
the Group's 29 countries and is the sole commercial,
employer and consumer-facing brand. This new
corporate identity enables Pluxee to better attract
talent, engage its employees, organize its product
portfolio more efficiently, and stand apart from its
competitors. The global Pluxee brand also enables the
Group to raise its visibility in the employee benefits
market and, more broadly, within the tech industry.
Global Reach, Local Presence
Pluxee operates in 29 countries and holds market
leadership in 17 of those geographies in at least one
benefit vertical. The Group leverages the competitive
advantages inherent in its global scale and has the
ability to mutualize expertise and assets.
This global and local approach enables Pluxee to
identify relevant benefits market trends and shape its
offering accordingly. As an example, in response to
the estimated 600 million people working remotely
worldwide in 2024. Pluxee has reviewed its offer
catalog and has launched a new solution to ensure
that employees can access their benefits when
working from home, addressing the specific needs of
a "hybrid work" population.
Through its global and local reach, the Group can
capitalize on its global presence and its own on-the-
ground operational teams to offer a unique selling
point to multi-country clients seeking to work with a
single provider. The Group's capacity to adapt its
offer to the imperatives, local preferences, and
18
Fiscal 2024 annual report
Pluxee's Business and Strategy
Introduction to Pluxee
requirements of clients in different locations is a
strategic strength and differentiator in a competitive
and high-growth market.
Additionally, this global reach enables Pluxee to
provide a consistent, high-quality digital offer while
strengthening its cybersecurity capabilities. The
Group's Product team has deployed a centralized
website across virtually all of its countries, providing a
single authentication solution, Pluxee Connect. This
capability creates a strong foundation for enhanced
security and behavioral analysis. Additionally, it
supports the Group's ambitions to increase cross-
selling capabilities and provide an excellent consumer
experience.
To maximize the benefits of "Global Reach, Local
Presence", Pluxee has transitioned its management
from a decentralized structure to one that is global in
outlook and scope. This enables the Group's
leadership to implement its global strategy by
consistently deploying its product roadmap and
digital and data capabilities, tailored to the needs and
conditions of each country.
A comprehensive suite of branded employee benefit solutions fueled by technology
Pluxee offers a full suite of Employee Benefit &
Engagement solutions that addresses a broad range
of needs. These benefits include:
Meal and food;
Gift;
Mobility;
Rewards and recognition;
Other employee benefits such as health, physical
and mental well-being, leisure, etc., as well as
engagement solutions.
Pluxee's products and solutions are delivered through
websites, applications, portals, and cards (either
virtual or plastic).
The Group also provides a multi-benefit offer through
which clients can load multiple benefits – according
to their needs – onto one app or one card.
In some countries, Pluxee's core offering is
supported by well-established regulatory frameworks
that provide clear advantages for both employers and
employees. The Group has demonstrated its ability to
grow the Meal and Food benefit portion of its
business in various regulatory environments.
Additionally, Pluxee is a global leader in Public
Benefits, leveraging its broad product expertise and
its digital and payment platforms to help public
authorities and institutions deliver social aid to
targeted populations.
To provide seamless user experiences Pluxee
leverages leading technology, enabling access to
features for its three business stakeholder groups
(clients, merchants, consumers) such as onboarding,
account management, payment options, promotions,
savings calculators, merchant finders, personalized
security, etc. The Group has built a unique data
platform integrating more than 100 different data
sources. To process this data, Pluxee has developed
highly scalable tech capabilities, including a cloud-
based, unified data platform and flexible, modular
solutions that can be adapted for use and that ensure
compliance across different countries. The Group has
also adopted a modular suite of cloud-hosted payment
services that enable an omnichannel payment
experience. Pluxee leverages continuous research to
develop clear product roadmaps enabling the
implementation of additional features going forward.
These comprehensive, widely applicable technology
solutions provide Pluxee with a strong competitive
edge in the rapidly evolving digital marketplace.
A broad and diversified client, consumer, and merchant base
The growth of Pluxee's business is fueled by the
preference and loyalty of 500,000+ clients, 37 million+
consumers, and a merchant base that numbers more
than 1.7 million enterprises.
Over more than four decades of operations, Pluxee
has built a large, highly diversified and loyal client
base by developing a powerful commercial engine
that encompasses marketing, sales, and customer
care. The Group's clients include companies of all
sizes, located across the globe. They range from large
blue-chip firms to dynamically-growing small and
medium-sized enterprises.
Through Pluxee's applications, end users – in effect,
the Group's clients' employees — enjoy the flexibility
and convenience of using the benefits granted by
their employers directly at a broad range of
restaurants and stores that cover a large array of
products and services.
Pluxee's merchant network has grown consistently
over the last decade and constitutes an important
strategic asset. The Group has successfully
developed strong relationships with merchants
across geographic regions and a diversity of sectors.
Pluxee provides its affiliated merchants a wide range
of value-added services such as express
reimbursement and discount cards for wholesalers,
thereby encouraging their engagement and loyalty.
Pluxee's unique merchant ecosystem — with digital
management rapidly becoming the norm —
encompasses meals, food, retail, mobility, health and
well-being, enabling Pluxee to offer clients' employees
a broad range of compelling consumer experiences.
Fiscal 2024 annual report
19
Pluxee's Business and Strategy
The Employee Benefit & Engagement Market
An engaged workforce with Life@Pluxee
Pluxee relies on an engaged and loyal workforce of
5,415 talented employees to achieve success. Built on
its strong legacy, Pluxee's culture and principles are
outlined in Life@Pluxee, a purposeful statement and
framework of guiding principles that define the
Group's corporate culture. Life@Pluxee lays out what
Pluxee aims to accomplish as a company, the ways in
which it plans to achieve results, and the principles
that guide the Pluxee community in attaining its
objectives. Life@Pluxee provides the basis for
employee engagement across the Group. For more
about Life@Pluxee, see section 1.5.4.
Pluxee aims to attract highly skilled and diverse talent
through an in-house global talent acquisition team
and a fully digital online recruitment and onboarding
process. Once on board, Pluxee team members are
provided opportunities for upskilling and personal
development through a global, multi-disciplinary, and
multilingual learning platform. Pluxee also emphasizes
a "learning by doing" culture, enabling on-the-job
growth for employees.
Pluxee has a successful track record of maintaining
high levels of employee engagement and retention,
with a Group-level employee retention rate of 90% in
Fiscal 2024. Some of the measures Pluxee takes to
promote employee satisfaction and engagement
include: providing a fully digital employee experience
with accessible processes that are user-friendly and
customizable; ensuring a global minimum benefits
package that includes parental and care leave, life
insurance, and access to various types of support;
and enriching the employee experience by offering
Pluxee benefit and engagement solutions.
In Fiscal 2024 1,176 new employees joined Pluxee,
strengthening the Group's IT, product, marketing and
sales teams.
1.2The Employee Benefit & Engagement Market
The Employee Benefit and Engagement market
presents a very attractive growth opportunity, fueled
by three powerful structural elements:
A sizeable addressable market with significant
potential for increased market penetration;
Robust, sustained market growth underpinned by
macroeconomic tailwinds in key countries, and the
continuous growth of the employee population,
particularly in developing markets;
The combination of compelling megatrends and
supportive regulation in key markets, including an
upward trend in the value of authorized tax
exemption thresholds.
These macroeconomic expectations and global
trends lead to an estimated annual growth rate for
the Meal and Food Benefit direct captured market
in a range of 7 to 9% for Fiscal 2024 to Fiscal 2026.
Specific dynamics within job markets in Pluxee's
countries, and evolving consumer trends also
underscore the growth case for the services Pluxee
offers:
the increase in demand for enhanced employee
engagement solutions driven by competition for
talent among companies;
the growth in demand for flexibility among
increasingly empowered employees;
the growing adoption of employee benefits, driven
by increasing penetration of the small and medium-
sized enterprise segment;
the positive impact of the shift to more work-
from-home, with an evolution toward digital meal
benefits or hybrid offers.
20
Fiscal 2024 annual report
Pluxee's Business and Strategy
The Employee Benefit & Engagement Market
1.2.1A large and underpenetrated market
Pluxee operates in an attractive and vastly underpenetrated global market.
Employee Benefit & Engagement Addressable Market
> €1,000bn(1)
Total addressable Employee Benefit
and Engagement market
picto-pluxeeCHAP1_Plan de travail 1 copie 27.svg
picto-pluxeeCHAP1_Plan de travail 1 copie 28.svg
Meal & Food (20-30%)
with vast growth potential,
particularly in the small and
medium-sized enterprise segment
Gift & Rewards (10-20%)
benefit redemption through
gift cards
Other Employee Benefit &
Engagement solutions (50-70%)
such as mobility/commuting benefits,
mental and physical well-being, leisure
and culture, hybrid work, training, and
uniforms, among others.
(1) Total addressable Employee Benefit and Engagement market: Aggregate BV of all companies that are eligible to provide employee
benefits, incl. those that do not offer these services to their employees.
The size of the global addressable Employee
Benefit & Engagement market in Fiscal 2024 was
estimated to be more than 1,000 billion euros in
business volume. This estimate takes into account
the aggregate potential business volume of all
companies that are eligible to grant employee
benefits (regardless of whether or not they actually
offer such benefits to their employees), calculated on
the basis of:
the estimated maximum allowance that could be
granted to an employee as a benefit in a given
country;
multiplied by the total number of employees that
are eligible to receive employee benefits in that
country.
The markets for both employee benefits and
engagement are estimated to be largely
underpenetrated and to be growing dynamically and
continuously.
Notably in Meal and Food, accounting for 20 to 30%
of the total Employee Benefit & Engagement business,
the market is estimated to grow on a 7 to 9% CAGR
over Fiscal 2024 to Fiscal 2026, with a penetration
rate that stands at approximately 25% of the total
addressable market. Within Meal and Food, the small
and medium-sized enterprise segment has a
significantly lower penetration rate than larger
companies, and provides a particularly compelling
growth opportunity. 
1.2.2Small and medium-sized business potential
Historically, employee benefits have been offered to
workers primarily by large companies, which usually
have the necessary means to provide these benefits
to their workforce. Consequently, the penetration
rate of Meal and Food benefits in the small and
medium-sized enterprise universe, estimated to be
no more than 10% in key markets such France, Spain,
and Mexico, is significantly below the penetration
rate of larger companies, underscoring the
potential for the expansion of Pluxee's services
within this segment. The growth potential of Pluxee's
business among small and medium-sized enterprises is
further supported by evolving trends in the
employment market, as companies of all sizes compete
to attract and retain top talent. Employee Benefit and
Engagement solutions have a meaningful role to play
in the employee value proposition that companies
can offer to attract and retain employees.
Additionally, digitalization has progressively made
benefits more easily accessible and essential for all
companies, regardless of size, as they strive to meet
evolving employee expectations. Technology is
facilitating the ability to customize products so that
they are accessible to small and medium-sized
enterprises that seek to enhance the employee
benefits they provide. Digital marketing is also an
increasingly important tool for understanding and
addressing the needs of small and medium-sized
enterprises.
Fiscal 2024 annual report
21
Pluxee's Business and Strategy
Pluxee's Cash-Generative and Scalable Business Model
1.3Pluxee's Cash-Generative and Scalable Business
Model
Pluxee operates at the heart of an ecosystem that
encompasses three large groups of stakeholders:
500,000+ clients, comprised essentially of large,
small and medium-sized enterprises, whose human
resources departments contract benefit products
and services on behalf of their employees;
37 million+ consumers, comprised of the employees
who are granted Pluxee-branded benefits by their
employers;
1.7 million+ merchants sell their products which are
redeemed through Pluxee's various benefit
products and solutions.
Pluxee is at the heart of a highly connected B2B2C ecosystem
PLU2024_URD_EN_1.3.svg
500k+
Clients
1.7m+
Merchants
37m+
Consumers
Source: Company information as of Fiscal Year 2024
Pluxee operates a prepaid business, collecting cash
from clients when they order the Group's solutions,
and then loading the cards and digital wallets of the
clients' employees, the end-consumers. The amount
loaded onto cards and digital devices corresponds to
the Group's business volume issued (BVI). The end-
users, or consumers, then spend their benefits within
the merchant network. Finally, the Group reimburses
the merchants (business volume reimbursed, or BVR).
This model generates three main sources of revenue:
commissions paid by clients;
commissions paid by merchants;
revenue generated by the investment of the Float.
The Float is made up of the cash collected from
clients before employee benefits are issued. It
remains on Pluxee's balance sheet until these funds
are reimbursed to the merchants where the end-
consumers disbursed their benefits. At
August 31, 2024, the Float stood at 2.8 billion euros.
Pluxee thus operates a highly scalable B2B2C
business model: in which more business volume leads
to revenue growth, which in turn positively impacts
Pluxee's profitability.
22
Fiscal 2024 annual report
Pluxee's Business and Strategy
Pluxee's Cash-Generative and Scalable Business Model
Pluxee's B2B2C ecosystem is the foundation of its cash-generative and highly scalable business model.
A highly cash generative and scalable business model
pluxee-logo-darkblue-rgb.png
u
u
Pluxee pre-loads
clients' employees'
digital wallet/card
u
t
Pluxee collects cash
from clients
t
Clients
t
Client commissions
t
t
p
q
2.8bn Float
as of
August 31, 2024
q
x
Pluxee
reimburses
merchants
net of
commission
Merchant
commissions
v
Clients provide employee
consumers with digital
wallet/card
p
q
Interest income on Float
q
t
w
Consumers spend with
digital wallet/card at
affiliated merchants
t
Merchants
Consumers
u
Revenue streams
u
Balance sheet Cash flow
u
Benefit rights
Fiscal 2024 annual report
23
Pluxee's Business and Strategy
A Value Proposition for All Business Stakeholders
1.4A Value Proposition for All Business Stakeholders
1.4.1A customized value proposition
Pluxee offers a value proposition that fits the needs and requirements of each stakeholder in its B2B2C
ecosystem.
A value proposition for each stakeholder in Pluxee's B2B2C ecosystem
 
  Clients
  Merchants
  Consumers
Pluxee is a tech-enabled partner,
providing attractive solutions that can:
Pluxee is a trusted business
partner that can help drive:
Pluxee enhances the employee
experience by:
Provide tax-effective, compliant,
secure, and flexible benefit solutions 
for employees
Increase employee engagement
Ensure seamless onboarding and
excellent customer support
Predictable traffic with access
to recurring consumers
An incremental revenue stream
Augmented digital presence and
local visibility
Augmenting purchasing power
Providing a broad choice of
merchant options
Providing multiple consumption
and payment possibilities as well
as simplified expense processes
1.4.2A best-in-class offering
Pluxee takes a programmatic approach to deploying its
benefits. Starting from core Meal and Food benefits,
Pluxee has built an offer that encompasses a large
and expanding array of solutions that meet the
evolving needs of a growing number of clients located
across the globe. These include lifestyle benefits and
employee engagement tools.
Pluxee has also introduced a multi-benefits offering,
which enables clients to provide several benefits to
their employees on one single app or card, and also
allows the Group to enhance its cross-selling
capabilities. The adoption of multi-benefits is
accelerating in key markets such as Brazil, India,
Türkiye, France, and Romania.
Although each market has its own preferences,
dictated by local culture and customs, the benefits
Pluxee provides address fundamental trends and
universal needs. To deploy the Pluxee offer
efficiently, the Group provides global solutions where
possible, incorporating local configuration elements. A
combination of in-house solutions and offerings
provided by partners enable Pluxee to address a
broad set of needs.
1.4.3A large, diversified, and loyal client base
Over 40+ years of operation, Pluxee has built a large,
highly diversified, and loyal client base. The Group's
500,000+ clients include local and international
companies, ranging from large blue-chip firms to
dynamically-growing small and medium-sized enterprises.
Pluxee's ability to adapt its offer to the imperatives and
local needs and preferences of its clients is an
important differentiator and strength in a high-growth
and competitive market. As a trusted global partner,
Pluxee has a diverse portfolio of multi-country clients to
which it consistently demonstrates its capacity to
address varied needs across worldwide locations.
Pluxee's large employee benefit clients generate the
majority of the Group's business volume, and represent
a broad diversity of sectors. Small and medium-sized
clients currently account for slightly more than 15% of
Pluxee's business volume and constitute a priority within
the Group's growth objectives (for a definition of small
and medium-sized enterprise, see section 8.5).
Pluxee's segmented and tailored sales and marketing
strategies are designed to help small and medium-sized
clients in their decision-making processes through
specialized offerings, marketing, and self-service
journeys (including digital onboarding, ordering, etc.).
As the small and medium-sized market is less
penetrated than other client segments, Pluxee has
developed a systemic approach to convince these
clients to offer employee benefits to their workforce.
Pluxee is driving increased penetration in the small
and medium-sized business segment through:
A meal benefit offer with vast merchant
networks and full compliance with local
regulations, to adapt to the changing needs of
hybrid work;
Lifestyle benefits and engagement solutions, to
meet evolving employee expectations;
24
Fiscal 2024 annual report
Pluxee's Business and Strategy
A Value Proposition for All Business Stakeholders
Self-service buyer journeys, to enable more
efficient decision-making and account management
through digitalization;
Card-based or fully virtual solutions, to simplify
the management of benefits.
Pluxee aims to maintain and increase its client loyalty,
which is measured through a net retention rate. In
Fiscal 2024 this indicator reached +103% (for a
definition of net retention, see section 8.5).
1.4.4Engaging Pluxee consumers through freedom of choice and
flexibility
A large portion of Pluxee's 37 million+ consumers enjoy
the benefits of Pluxee mobile applications. These
applications provide employees the flexibility and
convenience of using their employer-issued benefits
at a broad range of restaurants and stores with a
wide array of end uses.
The ability to provide consumers with this level of choice
and flexibility requires relevance, and personalization
from in-app features as well as from digital marketing
actions targeted to Pluxee's consumers. The Group
focuses on three key attributes:
freedom of choice;
augmenting purchasing power;
personalization.
Pluxee's products provide ease of use for consumers
through digital interfaces, simple digital onboarding,
and self-care options. The Group promotes consumer
engagement through recurring promotions and
appropriately-targeted offers that increase
purchasing power. Through a digital platform and
digital offers, Pluxee ensures a secure and
sustainable consumer experience, including virtual-
only products, donations to NGOs, etc.
Pluxee has built powerful consumer applications
that provide personalized features to enhance the
consumer experience. The Group continues to test
and add features to its applications on a continuous
basis and seeks to capitalize fully on the frequent
usage of Meal and Food benefits as a point of
leverage for increasing consumer engagement with
Pluxee applications. As an example, with employee
convenience in mind, Pluxee India launched the
Pluxee Café offering which enables employees to
pre-order food at the office with their Pluxee card.
To meet the preferences and needs of consumers,
Pluxee's digital application encompasses mobile
payment options, features that ensure seamless
processes such as digital onboarding and card
management, and other value-added services.
1.4.5A thriving network of affiliated merchants
Pluxee has developed an extensive network of more
than 1.7 million a ffiliated merchants , The Group has
invested in – and continues to prioritize – strong
relationships with merchants spanning a spectrum
of geographies and a diverse range of sectors.
The offer of Pluxee's affiliated merchants spans
meals, food, retail, mobility and commuting, health and
well-being, and sustainable products and services.
The breadth of the offer provides a wide range of
compelling consumer experiences to end users (the
employees of Pluxee's clients).
Pluxee has also developed strategic and
operational partnerships with delivery platforms,
such as UberEats and Deliveroo, among other global
players, and with local distributors such as iFood in
Brazil and Zomato in India. These platforms are
increasingly relevant as companies adopt a hybrid
work model and consumers accelerate their use of
food delivery platforms.
Partnerships with digital payment platforms and
technology players are priority areas as Pluxee
invests further in digitalization with the aim of
providing an attractive and competitive offering to
clients and consumers. The Group has developed an
assortment of payment options for in-store payments,
including NFC, QR, and plastic cards. Specifically,
Pluxee has continued to support the evolution of
merchant acceptance and consumer demand for
mobile-based payment options. As an example, the
use of Google Pay and Apple Pay for payment with
Pluxee benefits has grown in all of the Group's
countries in line with national adoption rates of those
payment methods. In some countries, mobile-based
payment has reached 70% of transactions carried
out with Pluxee benefits. 
The Group considers the development of strategic
relationships with technology partners to be an
important contributor to its current and future
growth. 
Pluxee brings volume to its small and medium-sized
merchant networks through the recurring patronage
of its consumer bases, ensuring that its offering,
programs and delivery methods continue to drive
growth. Pluxee also provides its affiliated merchants
with an array of value-added services, delivered
through a unique merchant digital ecosystem.
Fiscal 2024 annual report
25
Pluxee's Business and Strategy
A Value Proposition for All Business Stakeholders
1.4.6A powerful commercial engine
A powerful commercial engine has driven the Group's
growth — proactively and systematically — over more
than forty years, through the acquisition of new
clients and the expansion of its business with ongoing
clients.
Pluxee's commercial engine is fully aligned across
marketing, sales, and customer care teams, reflecting
the specific needs of each client segment. The Group
supports its clients at every step of their decision-
making journey which entails awareness,
consideration and evaluation, purchase, client
onboarding, and loyalty. Pluxee's sales teams work to
turn loyalty into repeat purchases by providing best-
in-class customer service to the Group's clients.
Client decision journey
Awareness
Consideration
& evaluation
Purchase
Client
onboarding
Loyalty/repeat
purchase
Advanced digital marketing
Segmented sales team
Omnichannel customer care
and segmented account
management
The three key attributes of Pluxee's commercial
engine are:
1. advanced digital marketing techniques,
leveraging automated data flows to optimize
messaging, timing, and channels used;
2. a segmented sales approach to guide the client
from consideration to purchase;
3. omnichannel customer care and segmented
account management.
Pluxee makes use of internal and external resources,
tailored sales techniques, and technology to ensure
its commercial engine runs efficiently. The Group also
draws on effective distribution partnerships, such as
the recently-signed Santander partnership in Brazil
(for more on Santander Brazil, see section 1.5.2).
Marketing campaigns and sales activities are tailored
to obtain results. Pluxee tracks its performance for
self-evaluation and to learn from its efforts.
Pluxee's sales and marketing systems and processes
provide a 360-degree view of the client relationship,
enabling upselling and cross-selling when timely and
appropriate. Pluxee also supports and advises its
clients through consultative selling.
The Group's approach to marketing, selling, and client
service is yielding tangible results. Pluxee's
commercial engine continues to scale up, generating
leads through a wide range of approaches to client
prospecting such as inbound, outbound, and event-
driven lead generation that leverage digital marketing
and automation. Marketing teams work hand-in-hand
with sales to qualify leads and convert them into new
contracts. In Fiscal 2024 in Pluxee's 10 largest
markets the Group received a customer satisfaction
score of 4.5 (out of 5), pointing to the effectiveness of
its commercial engine.
1.4.7One Platform Architecture
Pluxee leverages technology and innovation to
create value for its stakeholders in three ways:
1. Generating Business Growth and Top Line
Impact by innovating and developing best-in-
class digital products and personalized programs,
delivered to market in the fastest time possible
(measured in days or weeks);
2. Boosting Operating Efficiency and Cost
Optimization through standardization,
automation, industrialized methodologies, and
cost-disciplined delivery;
3. Being a trusted partner, particularly in the areas
of cybersecurity and sustainability.
Pluxee has invested approximately 10 % of its total
revenue in Capital expenditures – mostly in Tech &
Data – over the past five years to ensure a strong
technology foundation and the ability to implement its
value-creating imperatives through an ROI-driven
roadmap. The result is the One Platform
Architecture .
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Fiscal 2024 annual report
Pluxee's Business and Strategy
A Value Proposition for All Business Stakeholders
This One Platform Architecture was built by leveraging
modular architecture, combining Pluxee's digital
assets with best-in-class third-party solutions such as
SAP, Salesforce, Workday, and Microsoft. Pluxee
defined target solutions across the various
architecture layers, from interaction services or front-
end solutions at the top, to infrastructure and
security at the bottom.
Pluxee's One Platform Architecture
PLU2024_URD_EN_slide54vect.svg
Today, the Group continues to prioritize investment in
the One Platform Architecture to provide its clients
with the benefits of innovation and state-of-the-art
solutions as they navigate their Pluxee journey. This
journey spans the acquisition of Pluxee services,
onboarding, payment processes, and customer care.
Pluxee's One Platform Architecture enables multiple
value-adding benefits:
the platform is built under Cloud and API-based
principles;
all new assets are cloud-native solutions;
the platform enables every Pluxee country to
implement the same cybersecurity tools to protect,
detect, and respond to cyber threats;
Pluxee is able to integrate acquisitions into its
digital ecosystem rapidly and effectively.
Pluxee's One Platform Architecture provides the
capacity to incorporate several other tech solutions
that will add efficiency and breadth to the Group's
capabilities. These include implementing robotic
process automation to manage purchase-to-pay
processes, and incorporating bots to enrich the
customer care experience.
Additionally, the Group has increased its investment
in artificial intelligence and machine learning. Pluxee
has also developed data analytics use cases, and has
analyzed the potential impact of generative artificial
intelligence (AI) on its business model. Pluxee uses
blockchain technology in its employee benefits
programs.
The Group's ability to unleash the power of the One
Platform Architecture is enabled by the top digital
talent Pluxee has successfully attracted, developed,
and retained; by its global operating model; and by its
strong governance structure.
Fiscal 2024 annual report
27
Pluxee's Business and Strategy
Pluxee's Profitable Growth Strategy
1.5Pluxee's Profitable Growth Strategy
Pluxee is delivering on the roadmap it published in
January 2024 at its Capital Markets Day. The Group's
strategic plan aims to drive ongoing profitable growth
by combining global scale and deep local roots to
further address a large underpenetrated market with
high growth potential. Pluxee's competitive
advantages enable the Group to accelerate the
expansion of its Employee Benefit and Engagement
products and solutions.
A Clear Strategy to Drive Profitable Growth
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1.5.1Key pillars and foundational enablers
To consolidate and amplify its strong market position
and to continue to drive profitable growth, Pluxee
builds the expansion of its business on two key
strategic pillars:
Pluxee's strong leadership position in the Meal and
Food benefit market;
Pluxee's Employee Benefit and Engagement
offering beyond Meal and Food.
Pluxee leverages its foundational enablers — digital
and engaged talent, best-in-class and scalable tech &
data, and targeted and disciplined M&A — to continue
to drive growth, market share, and profit.
In pursuing Pluxee's strategy, sustainability is
integrated into everything the Group does. Pluxee
acts as a trusted partner to its customers and
merchant networks, empowers individuals, uplifts
local communities, and works to minimize its carbon
footprint.
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Pluxee's Profitable Growth Strategy
1.5.2Leveraging Pluxee's foundational enablers
To deploy its strategic roadmap, Pluxee will continue to leverage and strengthen its foundational enablers.
Pluxee's foundational enablers
Talent
Investing in employees, with a focus on critical product, tech & data, and sales talent.
Leveraging Pluxee's new employer brand and employee value proposition to recruit, engage
and retain top talent.
To support Pluxee’s growth by attracting, developing, and retaining talent.
Tech & Data
Enabling sales growth, agile time-to-market, and the development of advanced digital products,
supported by Pluxee's IT infrastructure.
Leveraging tech & data to reduce processing costs and leverage global scale.
To drive top-line growth, boost operating efficiency, automate the delivery model, and be
a trusted partner.
Mergers &
Acquisitions
(M&A)
Growing Pluxee's market share in underpenetrated markets.
Expanding Pluxee's product offering in Employee Benefits and Engagement, and in Reward &
Recognition solutions.
Enhancing Pluxee's tech capabilities through partnerships with innovative companies.
To strengthen Pluxee's market presence and enrich the Group's product offering and tech
capabilities.
Digital and engaged talent
People are the cornerstone of Pluxee's success. To
attract and retain the best talent, Pluxee offers its
employees competitive compensation packages, a
stimulating and engaging work environment, ongoing
training, and opportunities for career advancement.
Pluxee measures employee satisfaction every year
through an engagement survey.
As Pluxee transitions to a digital business model, the
Group ensures that its people possess or acquire the
necessary skills and abilities to drive Pluxee's growth
agenda forward.
For more on talent management, strategies, and
activities at Pluxee, and further information on the
Group's employee training programs, see section 5.2.
Best-in-class scalable tech & data
Pluxee delivers value with best-in-class scalable
technology capabilities through its cloud-based One
Platform Architecture. The objectives of the Group's
tech strategy are to:
drive growth via quality and fast time-to-market;
boost efficiency through automation and cost-
discipline;
be a trusted partner through cybersecurity and
data protection.
For more on Pluxee's One Platform Architecture, see
section 1.4.7.
Scaling up through M&A
Pluxee has defined a targeted and disciplined M&A
approach, ensuring that acquisitions support the
Group's strategic intent to accelerate sustainable
growth and profitability. Pluxee will focus on targets
that can:
add business volume to drive Pluxee's market share;
broaden its offering and product portfolio; and/or
enrich the Group's tech capabilities.
In addition to these strategic priorities, Pluxee has
defined clear investment criteria in order to maximize
synergies including:
a compelling strategic and financial rationale;
scalable assets with the potential for synergies;
incremental client and merchant bases; and
a strong people and culture fit with Pluxee.
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Pluxee's Business and Strategy
Pluxee's Profitable Growth Strategy
Pluxee's M&A strategy and execution are carried out
by a specialized, experienced, and dedicated team.
The group scouts for and identifies acquisition
targets in geographies where Pluxee is already
present with a focus on growth potential, profitability,
and synergies. The Group M&A team's disciplined
approach evaluates the targets' client and/or
merchant base, product lines, tech capabilities,
corporate culture and employee fit, as well as
financial performance, position, and potential.
Pluxee is building a robust pipeline of acquisition
targets in key geographies that offer opportunities for
consolidation. This selective and disciplined approach
enables the Group to deliver a combination of bolt-on
and build-up acquisitions to accelerate Pluxee's
sustainable growth agenda.
Pluxee has delivered robust M&A activity. Since 2012,
the Group has completed 21 sizeable acquisitions
which have enabled Pluxee to expand its global
employee engagement and recognition offer in
targeted markets. The Group has also created global
agreements with online marketplaces such as Uber
Eats and Just Eat to expand its merchant network
across several markets.
Pluxee's more recent acquisitions include:
Wedoogift (renamed Glady), the leading gift benefit
provider in France, in July 2021;
a strategic partnership with Santander in Brazil,
one of the largest private banks in one of the world's
largest Employee Benefit and Engagement markets,
with the terms of the deal completed in June 2024;
Cobee, a Spanish employee benefits digital-native
player, with the deal finalized in September 2024.
Acquisition of Wedoogift to lead the digital gift
market in France
Pluxee acquired Wedoogift – rebranded as Glady – a
digital gift start-up company founded in 2013. The
management teams at Pluxee and Glady have worked
together to combine the best of both companies with
the aim of creating the leading digital gift enterprise in
France, offering a range of formats (wallet, card, and
voucher), and providing a one-stop shop for Pluxee's
clients and consumers. Companies of all sizes can
use a single platform to select a broad range of meal,
gift, and mobility/commuting benefits. Pluxee has also
developed an app for employees to select and use
their benefits.
The Glady platform strengthens Pluxee's ability to
cross-sell and upsell its client portfolios. Pluxee and
Glady are undergoing a gradual integration, creating
powerful synergies by leveraging their combined
strengths. The Group also aims to replicate the Glady
experience in other Pluxee markets.
Game-changing strategic partnership with
Santander Brazil
Pluxee's strategic partnership with Santander in
Brazil, completed in June 2024, enables the Group to
continue strengthening its leadership position and
substantially expand its business platform in the
Brazilian market.
Pluxee's partnership with Santander Brazil
encompasses:
a 25-year exclusive distribution agreement for Pluxee's
products and solutions through a broad national
network of Santander agencies and bankers;
Santander's contribution through Ben (its Employee
Benefits business in Brazil, created in 2019) a
portfolio of 3,000 clients, 600,000 consumers, and
400,000 merchants;
other key assets provided by Santander, including a
tech-enabled platform, 4,000 sales and relationship
managers from its distribution network (of which
over 2,500 are focused on small and medium-sized
enterprises), and a B2B portfolio of more than
1.4 million clients.
This partnership enables Pluxee to accelerate the
penetration of the small and medium-sized enterprise
segment and strengthen Pluxee's market position in
Brazil by leveraging Santander Brazil's distribution
network and expertise in the employee benefits
business. It should provide Pluxee the means to
significantly enhance the distribution of its products,
creating synergies to capture market potential in one of
the largest Employee Benefit and Engagement markets
in the world.
The partnership with Santander provides a strong
platform for growth in Brazil. Through it, Pluxee has
begun to drive its market share expansion in Brazil by
leveraging: 1) a large and loyal client base; and 2) a
targeted digital marketing and sales strategy.
As a part of this partnership, Santander now retains 20%
ownership of Pluxee Brazil while Pluxee maintains an
80% controlling interest in the combined business. The
transaction is expected to contribute positively to
Organic revenue growth and Recurring EBITDA
margin from Fiscal 2025.
Cobee acquisition: an innovative digital player in
Employee Benefits in Spain
In June 2024 Pluxee entered into an agreement to
acquire 100% of Cobee, a Spanish Employee Benefit
digital-native player operating in Spain, Portugal, and
Mexico. The acquisition of Cobee will further strengthen
Pluxee's leadership position in growing and
underpenetrated markets, and will also boost its tech
capabilities globally.
Cobee serves more than 1,500 clients and
100,000 employee consumers with a broad multi-benefit
offering. The comprehensive offer encompasses a
dozen products such as meal vouchers, training, health
and life insurance, physical well-being and employee
discounts, among others. Cobee's best-in-class, modular
technology has been pivotal to its success, enabling
exponential growth since its launch in 2019. The
company is expected to deliver +100% year-on-year
organic revenue growth in Fiscal 2024. Cobee's strong
potential was recognized early on, when it won first place
in BBVA's Open Talent 2019, the world's largest FinTech
competition.
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IMG_0626.jpg
Pluxee and Cobee teams signing the acquisition agreement.
Before the Cobee acquisition, Pluxee counted
330,000+ consumers in Spain, making the Group a
leading player in the Spanish Employee Benefit and
Engagement market. The combination of Pluxee and
Cobee talent, capabilities, and technology enables
Pluxee to create the most complete, competitive, and
attractive solution in Spain, expanding the Group's
existing benefits offering and enhancing its tech
capabilities at global scale.
The transaction was fully funded from existing
financial resources with marginal impact on Pluxee's
leverage. In light of Cobee's dynamic growth, the
transaction is expected to be accretive to Recurring
EBITDA margin and Net income from Fiscal 2026.
1.5.3Strategic initiatives in 2024
In Fiscal 2024, Pluxee made significant progress toward achieving the primary strategic objectives released
during its Capital Markets Day in January 2024.
Pluxee's Key Strategic Initiatives
 
Key Initiatives
Fiscal 2024 achievements
1
Elevate the benefit offering to address evolving client and consumer needs
Broad range of employee benefits; partnerships
Leverage data and analytics
Fully integrated Pluxee brand: "One platform, One App, One Card"; data and
analytics-driven personalized experiences
16 countries with integrated
multi-benefit offer, including
+3 countries in Fiscal 2024
2
Expand engagement with merchants to strengthen a win-win partnership
Focus on small merchants
Dedicated sales and marketing approach
Value-added services and advanced digital journey
Match merchants with consumers and provide consumer insights
€6.2bn business volume
reimbursed catering to small
and medium-sized
merchants
3
Scale up presence in Employee Engagement and Reward & Recognition
business
Build state-of-the-art platform leveraging U.S. and UK expertise
Integrate other HR capabilities
Establish Pluxee as thought leader on employee engagement and experience
Targeted M&A
Ongoing identification of new
opportunities in Employee
Engagement and Reward &
Recognition.
4
Acquire new clients, with focus on small and medium-sized businesses
Using segmented and personalized marketing
Consultative selling to sign new large contracts
Driving sales through incentive programs
Amplifying commercial positioning through the Pluxee brand
1.6 billion euros annualized
business volume issued from
new client development
29.6% of business volumes
issued from development
coming from new small and
medium-sized clients
5
Leverage data to unlock full client potential
Increasing average face value via digital marketing and specialized sales
Optimizing pricing
Increasing cross-selling by leveraging Pluxee's product portfolio; maximizing
revenue
103%+ Net retention rate
Including 1.3 billion euros in
additional business volumes 
from further increase in
average face value
6
Drive profitability through efficiency gains and operating leverage
Leveraging scale and One Platform Architecture
Expanding digitalization
Optimizing costs
Ongoing rationalization of operations
+183 basis point organic
increase in Recurring
EBITDA margin compared to
Fiscal 2023
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1.5.4Embedding sustainability across all Pluxee initiatives
Pluxee's mission is to bring to life a personalized and
sustainable employee experience at work, at home,
and beyond. The Group's capacity to engage with and
build lasting relationships with all its stakeholders will
drive Pluxee's success as an employer, a supplier of
choice, and as a good corporate citizen.
Pluxee aims to create sustainable value through a
business model and business strategy that encompass
the concerns, issues, priorities, and feedback of all
stakeholders.
The Group aims to conduct its business as a trusted
partner, embedding business integrity and
transparency into all its operations, and ensuring the
data security of all Pluxee stakeholders. Pluxee's
sustainability approach prioritizes its impact on
individuals, communities, and the environment.
Through its corporate culture, the Group works to
ensure that all its employees are aware of Pluxee's
positive sustainability footprint and the ways in which
each employee individually contributes to amplify
Pluxee's impact.
Pluxee's corporate culture model
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Pluxee's updated corporate culture model, named
Life@Pluxee, was introduced in Fiscal 2024.
Life@Pluxee defines how people at Pluxee work
together and interact, how every Pluxee team
member contributes to creating sustainable value
and collective success through living the Group's
culture, and how Pluxee achieves its business
objectives and wins in the marketplace. 
Life@Pluxee seamlessly weaves together the Group's
heritage and ambitions for the future development of
the business, serving as the unifying thread in all
Pluxee's people-related initiatives.
Life@Pluxee:
highlights Pluxee's uniqueness and envisions the
Group's future;
reflects Pluxee's collective principles and beliefs;
describes Pluxee's collaborative, decision-making,
and work styles;
guides how every Pluxee employee can contribute
to a sustainable future.
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Pluxee strives to be a Smart Leader in the world of
work and in the Employee Benefit and Engagement
sector. This "Smart Leader" intention reflects the
Group's drive to shape the market, pioneer new
products and services, and inspire its community of
stakeholders to enhance employee engagement and
experience. This ambition is central to Pluxee's model:
it drives focus, action, and innovation.
The Principles of Life@Pluxee
The Beating Heart of Our Communities
Pluxee is at the center of an ecosystem made up of
diverse communities. The Group embraces diversity
and inclusion as a cornerstone of its culture and
connects with partners to advance employee
engagement within their companies. Pluxee views
itself as part of an open community, establishing
continuous dialogue and engagement with its
stakeholders, and creating a positive impact
wherever the Group operates.
Moving the World of Work Forward
Pluxee builds its products and services based on the
market intelligence the Group collects, analyzes, and
interprets. Pluxee engages with and listens to the
viewpoints of all its business stakeholders. This data-
driven approach helps the Group innovate and stay
ahead in its industry.
Passionate About the Employee Experience
Pluxee offers digital and personalized solutions designed
to enhance employees' lives, combining the best of
human-centered and tech solutions. Improving the
employee experience is Pluxee's passion.
Accountable to Deliver Global Performance
As a responsible leader, Pluxee aims to deliver global
performance, ensuring that its growth and financial
success are sustainable, benefiting society and the
planet. This requires accountable, results-driven, and
efficient team players, all working together as one
global team.
For more on Pluxee's sustainability strategy, initiatives
and progress see Chapter 5.
1.5.5Upgraded Fiscal 2025 and 2026 financial objectives
During its Capital Markets Day, the Group set out
medium-term financial objectives focusing on
delivering sustainable Organic revenue growth,
improving Recurring EBITDA margin and maintaining
strong Recurring cash conversion.
Based on the strong financial performance delivered
in Fiscal 2024, Pluxee has increased its financial
objectives for Fiscal 2025 and Fiscal 2026:
Low double-digit Organic revenue growth
confirmed for both Fiscal 2025 and 2026 , based
on a higher Fiscal 2024 revenue base;
+75bps Recurring EBITDA margin expansion
expected in each of Fiscal 2025 and 2026 ,
leading to delivery of the initial 3-year target of
+250bps organic increase one year ahead of plan ;
Above 75% Recurring cash conversion on
average over Fiscal 2024 to Fiscal 2026
compared to above 70% previously.
Fiscal 2025 and 2026 financial objectives include:
a slight organic growth in Float revenue year on
year , based on current forward curves, and driven
by the expansion of the Float and the optimization
of the Group's investments compensating for the
expected evolution in interest rates;
the synergies to be generated through the
deployment of the partnership with Santander and
the integration of Cobee; and
the possible regulatory change in Italy with a
potential 5% cap on merchant commissions for
meal & food benefits in the private sector, noting
that meal & food solutions in Italy contribute to less
than 3% of the Group’s financial aggregates.
Fiscal 2024 annual report
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Pluxee's Business and Strategy
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Fiscal 2024 annual report
Pluxee, committed to the highest
standard of corporate governance
Fiscal 2024 annual report
35
02
Corporate governance
and remuneration
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Fiscal 2024 annual report
Corporate governance and remuneration
Corporate governance
2.1Corporate governance
This section of the Annual Report describes relevant
elements of Pluxee's corporate governance practices
and provides the information required by the Dutch
governmental Decree on Corporate Governance
(Besluit inhoud bestuursverslag ). This section also
includes an explanation of how Pluxee applies the
principles and best practices of the Dutch Corporate
Governance Code (the "Code"), and the Dutch
governmental Decree on article 10 of the Takeover
Directive 2004/25 (Besluit artikel 10
overnamerichtlijn). The Code, which was updated on
December 20, 2022, is publicly available on the
website of the Dutch corporate governance code
monitoring committee at www.mccg.nl.
Pluxee N.V. is a public limited liability company
(naamloze vennootschap) governed by the laws of
the Netherlands (in particular volume 2 of the Dutch
civil code), the Code (on a comply or explain basis)
and by its articles of association (the "Articles of
Association"). The corporate seat of the Company is
in Amsterdam, the Netherlands. Since its
incorporation the Company has, and intends to
continue to have, its place of effective management
and sole registered location in France, moved during
Fiscal 2024 at the Company's address, 16 rue du
Passeur de Boulogne, 92130 Issy-les-Moulineaux,
France. The Articles of Association are publicly
available on Pluxee N.V.'s website at
www.pluxeegroup.com/board-of-directors.
Pluxee N.V. is subject to various legal provisions of the
Dutch financial supervision act (Wet op het financieel
toezicht) and of the Dutch financial reporting
supervision act (Wet toezicht financiële
verslaggeving). In addition, given that its shares
trade on the regulated market of Euronext Paris,
Pluxee N.V. is also subject to certain French laws and
regulations.
2.1.1Board of Directors
2.1.1.1Governance structure
In accordance with its Articles of Association, Pluxee
has a one-tier Board of Directors consisting of one
Executive Director and nine Non-Executive Directors.
The Board of Directors appointed the Executive
Director as Executive Chair, as well as a Lead Director
from among the independent Non-Executive Directors
who serves as the chairperson (voorzitter) of the
Board under Dutch law and within the meaning of the
Code. The Board did not designate any vice chair. The
Company adopted this governance structure on
January 31, 2024 in the context of the Spin-off. Prior to
that date the Company had a sole managing director.
In accordance with the Board Rules, the Executive
Chair has the following role:
define, in cooperation with the Chief Executive
Officer, the strategy and propose it to the Board for
approval;
demonstrate the highest values of integrity and
probity, giving very clear guidance and expectations
regarding the Company's culture and values, and
dedicate sufficient time, energy and attention to
ensure the diligent performance of its duties;
ensure, in cooperation with the Lead Director, that
the Board work and functioning meets the defined
standards of corporate governance;
assume all relevant responsibilities defined in the
Board Rules; and
supervise and support the Chief Executive Officer.
The Lead Director, in regular consultation with the
Executive Chair, shall notably ensure that:
the Non-Executive Directors have proper contact
with the Executive Directors, and the General
Meeting;
there is sufficient time for deliberation and
decision-making by the Board and that the
Directors receive all information that is necessary
for the proper performance of their duties in a
timely fashion;
the Board and the Committees have a balanced
composition and function properly;
the functioning of individual Directors is reviewed at
least annually;
the Directors follow their induction program, as well
as their education or training program;
the Executive Directors perform activities in
respect of corporate culture;
the Board is responsive to signs of misconduct or
irregularities from the Company's business; and
effective communication with the Company's
shareholders is assured.
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Corporate governance and remuneration
Corporate governance
2.1.1.2Powers, responsibilities and functioning
The Board is entrusted with the management of the
Company subject to the restrictions contained in the
Articles of Association and the law. This includes
setting the Company's policy and strategy. The Board
may allocate its duties among the Directors by means
of the Board Rules or otherwise in writing, with due
observance of any limitations provided for by law or in
the Articles of Association. The Board may determine
in writing, in or pursuant to the Board Rules or
otherwise pursuant to resolutions adopted by the
Board, that one or more Directors can validly pass
resolutions in respect of matters which fall under his/
their duties. In performing their duties, Directors shall
be guided by the interests of the Company and of the
business connected with it.
The Executive Director, i.e., the Executive Chair, shall
be entrusted primarily with the Company's day-to-day
operations and the Non-Executive Directors shall be
entrusted primarily with the supervision of the
performance of the duties of the Directors as
specified in the Articles of Association and the Board
Rules. The Non-Executive Directors also perform any
duties allocated to them under, or pursuant to, the
law and the Articles of Association.
The power to represent the Company vests in the
Board of Directors and in the Executive Chair
individually. The Board vested the salaried Chief
Executive Officer, Aurélien Sonet, with representation
powers pursuant to a power of attorney included in
the Board Rules. The Chief Executive Officer is
supervised by the Executive Chair, who in turn has
limitations of authorities from the Board of Directors.
These limitations and authorities are reflected in the
Board Rules (see section 2.1.1.3).
2.1.1.3Board Rules
Pursuant to the Articles of Association, the Board has established Board Rules concerning its organization,
decision-making and other internal matters, with due observance of the Articles of Association. In performing
their duties, the directors act in compliance with the Board Rules. The Board Rules are available on the
Company's website (www.pluxeegroup.com).
2.1.1.4Composition, appointment and removal
This section deals with the rules included in the
Articles of Association and the Board Rules which
support and apply to the above-mentioned
governance structure of the Company.
The Articles of Association provide that the Board
consists of one or more Executive Directors and one
or more Non-Executive Directors. The Board shall be
composed of individuals. The Board shall determine
the number of Executive and Non-Executive Directors.
Pursuant to the Board Rules, the Board shall be
composed of at least eight Directors, consisting of
one or two Executive Directors and, for the remainder,
of Non-Executive Directors.
The Board may designate as Chief Executive Officer
an Executive Director or any other employee or
officer of the Company or Group Companies. The
Board may also designate an Executive Director as
Executive Chair. The Board shall further designate a
Non-Executive Director as the Chair of the Board
( voorzitter) for purposes of Dutch law. Such Non-
Executive Director will carry the title "Chair". However,
if, and for as long as an Executive Chair is elected, the
Chair of the Board (voorzitter) for purposes of Dutch
law will carry the title of "Lead Director" instead of the
title "Chair". Certain duties and powers of the Chief
Executive Officer, the Executive Chair and the Chair
or Lead Director, as applicable, are set out in the
Articles of Association and the Board Rules. If and for
as long as (i) a Chief Executive Officer has been
elected who is not an Executive Director and (ii) an
Executive Chair has been elected, the Board's tasks
and responsibilities, as well as its decision-making
authority, in respect of the matters that are
delegated to the Chief Executive Officer pursuant to
the Board Rules are instead delegated to, and shall
be resolved upon by, the Executive Chair. The
Executive Chair shall then authorize the Chief
Executive Officer to implement and effect such
matters under the supervision of the Executive Chair
and ensure that the appropriate checks and
balances are put in place to ensure appropriate
oversight over the Chief Executive Officer's exercise
of its authorities set out in the Board Rules. The Board
may designate one or more other Non-Executive
Directors, other than the Chair or Lead Director, as
applicable, as Vice-Chair.
The General Meeting shall appoint the Directors and
may at any time suspend or dismiss any Director.
Upon the appointment of a person as a Director, the
General Meeting shall determine whether that person
is appointed as Executive Director or as Non-
Executive Director. In addition, the Board may at any
time suspend an Executive Director. A resolution of
the General Meeting to suspend or dismiss a Director
can be passed by simple majority of votes cast
representing more than one third of the issued share
capital. A second meeting as referred to in
article 2:120(3) BW cannot be convened. If a Director
is suspended and the General Meeting does not
resolve to dismiss him or her within three months from
the date of such suspension, the suspension shall
lapse.
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Corporate governance and remuneration
Corporate governance
2.1.1.5Term of appointment
Pursuant to the Board Rules, a person may be
appointed as Executive Director or Non-Executive
Director for a term up to the end of the annual
General Meeting held in the fourth calendar year after
the year of appointment, without limitation on the
number of consecutive terms which an Executive
Director or Non-Executive Director may serve. The
Board drew up a rotation schedule for the Non-
Executive Directors which may evolve over time, to
achieve a staggered end to terms of office.
2.1.1.6Board meetings and decisions
Resolutions of the Board shall be passed by a simple
majority of votes cast, unless the Board Rules provide
otherwise. Each Director entitled to vote may cast
one vote in the decision-making of the Board. Where
there is a tie in any vote of the Board, the Executive
Chair has a casting vote, except for certain
resolutions in which the Executive Chair shall not take
part as set forth in the Board Rules (§6.15 referring to
article 19.6 of the Articles of Association): the
determination of the compensation of Executive
Directors; and the instruction of an auditor to audit
the annual accounts if the General Meeting has not
granted such instruction. Otherwise, the relevant
resolution shall be rejected.
Under the current set up, the Board shall meet as
often as the Lead Director or the Executive Chair or
any group of three directors jointly deem(s)
necessary or appropriate and at least quarterly. A
Board meeting may be convened by, or at the request
of, the Lead Director, the Executive Chair or a group
of three directors jointly by means of a written notice
sent to all directors.
The Board's meetings may take place virtually or at a
physical location, and they are normally held at the
Company's offices in France, or another location in
France, with the Executive Directors, the Chair or the
Lead Director (as applicable), and a majority of
directors physically attending. Meetings may only
incidentally take place virtually. In compliance with
the above principles, the form and location of the
meetings will be determined by the Director
convening the meeting as desirable given the
circumstances.
Subject to the previous paragraph, Directors entitled
to vote shall be given the opportunity to attend the
meeting of the Board by telephone, videoconference
or electronic communication, provided that (i) all
participants can hear each other simultaneously, and
(ii) Directors are not physically located in the
Netherlands during such meeting unless exceptional
circumstances require this. The Lead Director or the
Executive Chair determines whether exceptional
circumstances apply. Directors attending the meeting
by telephone, videoconference or electronic
communication are considered present at the
meeting.
A Director can be represented by another Director
entitled to vote holding a written proxy for the
purpose of the deliberations and the decision-making
of the Board.
The approval of the General Meeting is required for
resolutions of the Board concerning a material
change to the identity or the character of the
Company or the business, including in any event:
transferring the business or materially all of the
business to a third party;
entering into or terminating a long-lasting alliance of
the Company or of a Group Company either with
another entity or company, or as a fully liable
partner of a limited partnership or general
partnership, if this alliance or termination is of
significant importance for the Company; and
acquiring or disposing of an interest in the capital of
a company by the Company or by a Group Company
with a value of at least one third of the value of the
assets, according to the balance sheet with
explanatory notes or, if the Company prepares a
consolidated balance sheet, according to the
consolidated balance sheet with explanatory notes
in the Company's most recently adopted Annual
Accounts;
provided that the absence of approval of the General
Meeting shall not affect the powers of representation
of the Board or of the Directors.
Pursuant to the Articles of Association and the Board
Rules, resolutions of the Board may, instead of at a
meeting, be passed in writing, provided that all
directors are familiar with the resolution to be passed
and none of them, insofar as entitled to vote, objects
to this decision-making process.
Fiscal 2024 annual report
39
Corporate governance and remuneration
Corporate governance
2.1.1.7Directors' training
The Nomination and Remuneration Committee oversees
the induction and training programs and provides advice
on the annual training provided to Directors. This
program covers strategy, governance and legal affairs,
financial, social and sustainability reporting by the
Company, specific aspects that are unique to the
Company and its business, the Company's culture and
the responsibilities of Directors.
In Fiscal 2024, the Board received and completed
training on the following topics:
the legal aspects of being a Director of a Dutch
company listed on Euronext Paris as well as
directors' duties, corporate bodies functioning and
disclosure requirements;
key drivers of the current Company strategy
including the description of the competitive
landscape and the business components;
preparation of the Group for the CSRD (ESG-
related reporting), review of the Group's activities
relating to the Ethics Charter.
In addition, each Non-Executive Director will be, as
part of the Board annual evaluation, able to identify
the aspects on which he or she requires training or
education.
The Non-Executive Directors also discussed and
received regular updates during Board meetings on
commercial developments and the competitive
landscape, notably with commercial and financial
related KPIs.
2.1.1.8Directors' share ownership
On July 3, 2024 the Board of Directors adopted
"Share ownership guidelines for members of the
Board of Directors" whose purpose is to align the
directors' interests with the long-term interests of the
shareholders of Pluxee: each member of the Board is
expected to buy and own at least 500 ordinary
shares by the end of his/her first year on the Board,
and to hold them from that date until the end of the
term of his/her office with Pluxee. Each Director shall
comply with all legal trading obligations/prohibitions
laid down in the "Insider Trading Prevention Policy" as
approved by the Board.
40
Fiscal 2024 annual report
Corporate governance and remuneration
Corporate governance
2.1.2Directors
2.1.2.1Current Board composition
Pluxee's Board consists of one Executive Director and nine Non-Executive Directors. The Board includes five
independent Non-Executive Directors. The four Non-Executive Directors affiliated with Bellon S.A., a shareholder
exceeding 10% of the O rdinary Shares, are considered to be non-independent.
The Board of Directors at October 30, 2024
PLU2024_RFA_FR_Photos Admin 1.jpg
 
Didier Michaud-Daniel
Executive Director – Executive Chair
 
Date of birth:
February 2, 1958
Director as of:
January 31, 2024
Citizenship: French
Committee
membership: None
Term: Through end of
annual General Meeting
to be held in 2028
Pluxee ordinary
shares: 1,290
 
Experience and Education
CEO of Bureau Veritas from 2012 to 2023.
President of Otis elevator Company from 2008 to 2012, based in the U.S.
Extensive international experience across sales, operations and senior management positions at
Otis Elevator.
Appointed Executive Chair of the Company at January 31, 2024.
Graduate of the Poitiers business management school, and of INSEAD. He is also Chevalier de la
Légion d’Honneur.
 
 
Other Board memberships
Independent member of the Supervisory Board of Tarkett (1), a global leader in the flooring
solutions industry,  and Chairman of its Nomination, Compensation and Governance Committee
Member of the Supervisory Board of the SAUR Group, a global leader in water services
 
Competencies
General management
International
Governance
Finance/M&A
Marketing & Sales
Technology/Digital/Data
Sustainability
(1)Public company
Fiscal 2024 annual report
41
Corporate governance and remuneration
Corporate governance
PLU2024_RFA_FR_Photos Admin 12.jpg
 
Sophie Bellon
Non-Executive Director
 
Date of birth:
August 19, 1961
Director as of:
January 31, 2024
Citizenship: French
Committee
membership:
Audit Committee
Term: Through end
of annual General
Meeting to be held
in 2028
Pluxee ordinary
shares: 7,964
 
Experience and Education
Chairwoman of the Board of Directors of Sodexo S.A. since 2016; CEO of Sodexo S.A. since 2021.
Extensive experience across Sodexo in finance, strategic planning, and senior management roles
in client retention, corporate services and facilities management.
M&A advisory experience at Crédit Lyonnais – U.S.
Graduate of the École des hautes études commerciales du Nord (EDHEC business school).
 
 
Other Board memberships
CEO and Chairwoman of the Board of Directors of Sodexo S.A. (1).
Chairwoman of PB Holding SAS (France)
Member of the Management Board of Bellon S.A. (France)
Member of the Board of Directors of L'Oréal (1), and also chairwoman of the Board Human
Resources and Remuneration Committee and member of the Board Nominations and
Governance Committee
Member of the Board of Directors of private organizations: Association nationale des sociétés
par actions (ANSA); Association française des entreprises privées (AFEP); Association Comité
France Chine (CPC)
 
Competencies
General management
International
Sustainability
Governance
Finance/M&A
Human Resources
Marketing & Sales
Payments
Technology/Digital/Data
(1)Public company
PLU2024_RFA_FR_Photos Admin 13.jpg
 
Nathalie Bellon-Szabo
Non-Executive Director
 
Date of birth:
January 26, 1964
Director as of:
January 31,  2024
Citizenship: French
Committee
membership:
Nomination
and Remuneration
Committee
Term: Through end
of annual General
Meeting to be held
in 2028
Pluxee ordinary
shares: 3,047
 
Experience and Education
Chief Executive Officer of Sodexo Live! Worldwide (previously known as Sports and Leisure) and
member of the Sodexo Group Executive Committee; Chairwoman of the Pierre Bellon Foundation.
Extensive experience across Sodexo businesses: Managing Director of Sodexo Prestige;
Managing Director of L’Affiche, CEO of Sodexo Prestige Sports and Leisure, and Chairwoman of
the Management Board of Lenôtre.
Graduate of the European Business School.
 
 
Other Board memberships
Director of Sodexo S.A. (1) (member of the Board Nominating Committee and Sustainability
Committee)
Chairwoman of the Pierre Bellon Foundation
Member of the Management Board of: Bellon S.A.
Chairwoman of: Gedex SAS; Lenôtre SAS; Umanis SAS (France)
 
Competencies
General management
International
Sustainability
Governance
Finance/M&A
Human Resources
Technology/Digital/Data
Marketing & Sales
Payments
(1) Public company
42
Fiscal 2024 annual report
Corporate governance and remuneration
Corporate governance
PLU2024_RFA_FR_Photos Admin 14.jpg
 
François-Xavier Bellon
Non-Executive Director
 
Date of birth:
September 10, 1965
Director as of:
January 31,  2024
Citizenship: French
Committee
membership:
Nomination
and Remuneration
Committee
Term: Through end
of annual General
Meeting to be held
in 2028
Pluxee ordinary
shares: 36,382
 
Experience and Education
Chairman of the Management Board of Bellon S.A.
Extensive experience across Sodexo in France and internationally, in the healthcare segment,
and as CEO of Sodexo Mexico, and CEO of Sodexo UK and Ireland.
CEO of a company in the UK that provides home care services to dependent people; founder of
LifeCarers.
Experience at Adecco France and Spain, ultimately heading up the Sales and Marketing
Department of the Global Staffing Division.
Graduate of the European Business School.
 
 
Other Board memberships
Director of Sodexo S.A. (1) (member of the Board Audit Committee, Nominating Committee and
Compensation Committee)
Chief Executive Officer of PB Holding SAS (France)
Chairman of the Management Board of Bellon S.A. (France)
 
Competencies
General management
International
Sustainability
Governance
Entrepreneurship
Human Resources
Finance/M&A
Technology/Digital/Data
Marketing & Sales
Payments
(1)Public company
PLU2024_RFA_FR_Photos Admin5.jpg
 
Laszlo Szabo
Non-Executive Director
 
Date of birth:
September 13, 1992
Director as of:
January 31,  2024
Citizenship: French
and U.S. dual national
Committee
membership:
Audit Committee
Term: Through end
of annual General
Meeting to be held
in 2028
Pluxee ordinary
shares: Not yet
acquired
 
Experience and Education
Co-founder and CEO of Kiln, the leading digital asset rewards platform.
Co-founder of Skill Hunter, a tech sector recruitment agency.
Keen interest in blockchain ecosystem and technologies.
Bachelor's degree of Business Administration in Hospitality Management from Glion, Switzerland.
 
 
Other Board memberships
Managing Director of Skill Hunter SAS (France)
President of Kiln SAS (France)
 
Competencies
General management
Finance/M&A
Technology/Digital/Data
Entrepreneurship
International
Marketing & Sales
Fiscal 2024 annual report
43
Corporate governance and remuneration
Corporate governance
PLU2024_RFA_FR_Photos Admin6.jpg
 
Guillaume Boutin
Non-Executive Director – Independent Lead Director
 
Date of birth:
April 16, 1974
Director as of:
January 31,  2024
Citizenship: French
Committee
membership:
Audit Committee;
Nomination
and Remuneration
Committee
Term: Through end
of annual General
Meeting to be held
in 2028
Pluxee ordinary
shares: 600
 
Experience and Education
CEO of Proximus, a leading provider of telecom and digital services in Benelux and other global
markets.
Extensive experience in the telecom, media and technology sectors.
Master's degree from HEC Paris.
 
Other Board memberships
CEO of Proximus (1) (Belgium)
Chairman of the Board of BICS and Telesign, two Proximus entities
 
Competencies
General management
Sustainability
Governance
Finance/M&A
Technology/Digital/Data
Cyber
International
 
(1)Public company
PLU2024_RFA_FR_Photos Admin7.jpg
 
Bénédicte Chrétien
Non-Executive Director – Independent
 
Date of birth:
September 6, 1969
Director as of:
January 31,  2024
Citizenship: French
Committee
membership:
Chair of the
Nomination
and Remuneration
Committee
Term: Through end
of annual General
Meeting to be held
in 2028
Pluxee ordinary
shares: 500
 
Experience and Education
Group Human Resources Director and member of the Executive Committee at Crédit
Agricole S.A.
Extensive experience across functions at AXA Investment Managers including M&A and
restructuring, sales, international expansion and Global Head of Human Resources.
Head of Human Resources and member of the Executive Committee at Edmond de Rothschild,
Geneva.
Master's degree in Human Resources, Paris 1 University.
 
 
Other Board memberships
Non-Executive Director at CA Indosuez, Amundi(1), and Institut de formation du Crédit Agricole
Mutuel (IFCAM), subsidiaries of Crédit Agricole (France)(1)
 
Competencies
General management
Sustainability
Governance
Human Resources
Finance/M&A
Payments
International
(1)Public company
44
Fiscal 2024 annual report
Corporate governance and remuneration
Corporate governance
PLU2024_RFA_FR_Photos Admin8.jpg
 
Arnaud Loiseau
Non-Executive Director – Independent
 
Date of birth:
June 5, 1975
Director as of:
January 31, 2024
Citizenship: French
Committee
membership:
Nomination
and Remuneration
Committee
Term: Through end
of annual General
Meeting to be held
in 2028
Pluxee ordinary
shares: 1,000
 
Experience and Education
CEO of Redpin, a global technology and payments company backed by Blackstone, Corsair and
Palamon Capital.
Former CEO of the international division of WorldRemit (now Zepz), a consumer fintech unicorn
backed by Accel and TCV.
Held several senior roles across strategy, corporate development, publishing and new product
development at King Digital Entertainment ($7 billion IPO on NYSE), the developer of mobile game
Candy Crush Saga.
Finance sector in trading and M&A at Société Générale, Reuters and UBS Investment Bank in
New York. Media sector experience at Bertelsmann in Spain, China and the U.S.
Master's Degree in Science from École Polytechnique, France; MBA from Harvard Business
School.
 
 
Other Board memberships
CEO and director at Redpin (United Kingdom)
 
Competencies
General management
Sustainability
Entrepreneurship
Finance/M&A
Technology/Digital/Data
Cyber
Payments
International
PLU2024_RFA_FR_Photos Admin9.jpg
 
Michel-Alain Proch
Non-Executive Director – Independent
 
Date of birth:
April 18, 1970
Director as of:
January 31,  2024
Citizenship: French
Committee
membership:
Chair of the Audit
Committee
Term: Through end
of annual General
Meeting to be held
in 2028
Pluxee ordinary
shares: 10,000
 
Experience and Education
Chief Financial Officer and member of the Board of LSEG plc (London Stock Exchange Group).
Former CFO at Publicis; former CFO at Ingenico, and Senior Advisor to the CEO during the
merger with Worldline.
Several senior roles at Atos, including EVP & Group CFO, Senior EVP and CEO North America
Operations, and Senior EVP & Group Chief Digital Officer.
Co-led the IPO of Worldline and served on the Company's Board of Directors.
Held senior executive roles at Hermès in France and the U.S.
Master's Degree in Finance from the Toulouse Business School.
 
 
Other Board memberships
Member of the Board of LSEG plc(1) (London Stock Exchange Group)
 
Competencies
General management
Governance
Finance/M&A
Technology/Digital/Data
Cyber
Payments
International
(1)Public company
Fiscal 2024 annual report
45
Corporate governance and remuneration
Corporate governance
PLU2024_RFA_FR_Photos Admin10.jpg
 
Bénédicte de Raphélis Soissan
Non-Executive Director – Independent
 
Date of birth:
May 5, 1987
Director as of:
January 31,  2024
Citizenship: French
Committee
membership:
Audit Committee
Term: Through end
of annual General
Meeting to be held
in 2028
Pluxee ordinary
shares: 500
 
Experience and Education
Founder and General Partner at Emblem, a venture capital firm providing seed-stage capital to
French and Nordic start-ups.
Founder of Clustree (later acquired by Cornerstone OnDemand), an innovative French
technology company that helps manage employee skills and job placement at large companies.
Active business angel and former Venture Partner at Northzone, a leading Scandinavian venture
capital firm.
Master’s degree in managerial economics from Université Paul Cézanne Aix-Marseille III and a
master’s degree in applied mathematics from Université Panthéon Sorbonne Paris I.
 
 
Other Board memberships
Managing Director of Emblem SAS (France)
 
Competencies
General management
Sustainability
Entrepreneurship
Human Resources
Finance/ M&A
Technology/ Digital/ Data
Cyber
International
The Company's address, 16 rue du Passeur de Boulogne, 92130 Issy-les-Moulineaux, France, serves as the
business address for all directors and members of global senior management.
2.1.2.2Directors' independence
The Board has determined that five out of nine Non-
Executive Directors shall be qualified as independent
directors: Guillaume Boutin, Bénédicte Chrétien,
Arnaud Loiseau, Michel-Alain Proch and Bénédicte de
Raphélis Soissan.
The current composition of the Board enables the Non-
Executive Directors to operate independently, including
the ability to operate critically with one another, the
Executive Chair, and any particular interests involved.
Given the shareholder base of the Company, the Non-
Executive Directors are of the opinion that, in the
context of preserving the continuity of Pluxee and
ensuring a focus on sustainable long-term value
creation, it is in the Company's corporate interests
and in the interests of the Company's stakeholders
that among the Non-Executive Directors, there is a fair
and adequate representation of persons who are
affiliated with Bellon S.A., the Company's controlling
shareholder, even if this means that the composition
of the Board does not meet the independence
requirements pursuant to best practice provision 2.1.7
of the Code.
Currently, four out of nine Non-Executive Directors are
considered non-independent on the aforementioned
basis, being:
Sophie Bellon, who is affiliated with Bellon S.A. which
holds more than 10% of the Ordinary Shares;
Nathalie Bellon-Szabo, who is affiliated with Bellon
S.A. which holds more than 10% of the Ordinary
Shares;
François-Xavier Bellon, who is affiliated with Bellon S.A.
which holds more than 10% of the Ordinary Shares;
Laszlo Szabo, who is the son of Nathalie Bellon-
Szabo (Nathalie Bellon-Szabo being affiliated with
Bellon S.A. which holds more than 10% of the
Ordinary Shares).
However, the other Non-Executive Directors, who are
independent, including the Lead Director, are
comfortable that Sophie Bellon, Nathalie Bellon-
Szabo, François-Xavier Bellon and Laszlo Szabo are
nonetheless able to act independently and critically.
Independence requirements under the Code are not
applicable to Didier Michaud-Daniel as Executive
Director.
46
Fiscal 2024 annual report
Corporate governance and remuneration
Corporate governance
2.1.2.3Directors' skills
 
Didier
Michaud-
Daniel
Sophie
Bellon
Nathalie
Bellon-
Szabo
François-
Xavier
Bellon
Laszlo
Szabo
Guillaume
Boutin
Bénédicte
Chrétien
Arnaud
Loiseau
Michel-
Alain
Proch
Bénédicte
de
Raphélis
Soissan
General
management
Sustainability
Governance
Entrepreneurship
Human
Resources
Finance/ M&A
Technology/
Digital/ Data
Cyber
Payments
Marketing & Sales
International
2.1.2.4Board meetings in Fiscal 2024
In Fiscal 2024 from January 31, 2024 when the Board members took office, the Board held five meetings. All
Board members attended these meetings.
 
Didier
Michaud-
Daniel
Sophie
Bellon
Nathalie
Bellon-
Szabo
François-
Xavier
Bellon
Laszlo
Szabo
Guillaume
Boutin
Bénédicte
Chrétien
Arnaud
Loiseau
Michel-
Alain
Proch
Bénédicte
de
Raphélis
Soissan
Attendance
5/5
5/5
5/5
5/5
5/5
5/5
5/5
5/5
5/5
5/5
Attendance rate
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
Highlighted below are the topics that were addressed
by the Board during Fiscal 2024 from January 31,
2024:
Approve and submit resolutions to the sole
shareholder's meeting
Approve of number of executive and Non-Executive
Directors and designation of the Executive Chair, of
the Lead Director and of the Chief Executive Officer
Set the remuneration components of the Executive
Chair and of the Non-Executive Directors in
accordance with the Remuneration Policy
Adopt the Board Rules and related power of
attorney in favor of the Chief Executive Officer
Establish the Committee's composition and appoint
their Chairs and other members
Adopt Board Committee charters, loyalty voting
structure, and various corporate governance
policies (including the DE&I Policy)
Strategic review
M&A, business and stock market updates and
updates regarding the spin-off implementation
Review of reports on roadshows and analyst
coverage
Review and approve M&A transactions
Set the conditions for the Executive Chair's bonus
Approval of the Fiscal 2022, Fiscal 2023 and
Fiscal 2024 LTI performance share plans
Approval of the Internal audit plan
Approval of the bonds issuance and of the share-
buyback program
Review of financial performance, approval of the
press release, and the financial statements for the
first half of Fiscal 2024
Review of the financial performance and approval of
the press release for the third quarter of
Fiscal 2024
Review of main litigation proceedings
Approval of share ownership guidelines for the
Directors
Information regarding the succession and
recruitment processes for the Executive
Committee
Strategic review
Fiscal 2024 annual report
47
Corporate governance and remuneration
Corporate governance
The Board regularly interacts, including through ad
hoc strategic sessions, with management to review
and assess the Company's strategic objectives as
well as to review the actions required to accomplish
these objectives. This notably involves Board reviews
and assessments of market analyses of the Group's
competitive landscape, focused attention on key
activities/geographies, sustainability initiatives and
challenges, and/or potential M&A and partnership
opportunities.
2.1.2.5Board stakeholder engagement
The Board of Directors is committed to engage with
Pluxee's stakeholders, including its shareholders,
through meaningful and ongoing dialogue.
Mr. Michaud-Daniel participated in the presentation of
Pluxee's listing, as speaker introducing the Capital
Markets Day held on January 10, 2024 and he met
with investors during Fiscal 2024. The Executive Chair
also took part in the "Leadership Convention" held on
May 14 and 15, 2024, which was an opportunity for a
direct dialogue with the 200 Group leaders. On
January 31, 2024 the Board of Directors adopted a
stakeholder engagement policy (the "Stakeholder
Engagement Policy") aimed at ensuring consistent
application of the Company's corporate stakeholder
engagement framework across the Company's
activities worldwide. The Stakeholder Engagement
Policy is publicly available on Pluxee N.V.'s website at
www.pluxeegroup.com/governance-documents/.
2.1.2.6Board evaluation
Given that its operations began on January 31, 2024, the Board of Directors has decided to conduct the first
annual evaluation of its collective functioning and of its individual members during Fiscal 2025 in order to have a
comprehensive view of its accomplishments during the first year of Pluxee's operations as a standalone
company.
2.1.2.7Directors' positions outside the Company
The Board has not adopted guidelines limiting or
prohibiting Directors from serving on boards and/or
committees of other organizations. Serving on other
boards and/or committees should be consistent with
the provisions of the Articles of Association and the
Board Rules relating to conflict of interests, and all
applicable laws and regulations. In accordance with
the Board Rules, the acceptance by an Executive
Director of a position as supervisory director or non-
executive director with another company or entity
shall be subject to the approval of the Board with a
simple majority of Directors' votes, including a simple
majority of the Non-Executive Directors' votes. An
Executive Director shall notify the Board in advance of
any other position he wishes to pursue.
As of this date, the Company is not yet subject to
Dutch statutory rules on over-boarding. Nevertheless,
all Directors comply with the restrictions of Dutch law
in respect of the overall number of management and
supervisory positions that executive and non-
executive directors of a "large Dutch company" may
hold: a person may not be appointed as a managing or
executive director of a "large Dutch company" if he or
she already holds a supervisory position at more than
two other "large Dutch companies" or if he or she is
the chairperson of the supervisory board or one-tier
board of another "large Dutch company". Also, a
person cannot be appointed as a supervisory
director or non-executive director of a "large Dutch
company" if he or she already holds a supervisory
position at five or more other "large Dutch
companies", whereby the position of chairperson of
the supervisory board or one-tier board of another
"large Dutch company" is counted twice.
2.1.3Board Committees
The Board has two permanent Committees: an Audit Committee and a Nomination and Remuneration
Committee. Each Committee is subject to the relevant provisions in the Board Rules and its respective
Committee charter. The Board appoints and removes the members of each Committee.
2.1.3.1Audit Committee
The Audit Committee consists of at least three Non-
Executive Directors. More than half of all Audit
Committee members, including the Chair of the Audit
Committee, are independent within the meaning of
the Code. In addition, at least one Audit Committee
member has expertise and experience in respect of
financial reporting and/or auditing annual accounts.
The Audit Committee prepares the decision-making of
the Board regarding the supervision of the integrity
and quality of the Company's financial and
sustainability reporting (including sustainability
reports) and the effectiveness of the internal
controls.
48
Fiscal 2024 annual report
Corporate governance and remuneration
Corporate governance
The Audit Committee assists the Board with respect
to, inter alia:
t he Company's audit plan, process, and results,
especially in relation to the Company's annual
accounts and annual report;
the interactions with the external audit function of
the Company, the external auditor, and other
relevant external parties involved in the audit
process;
the Company's financing;
the Company's tax policy; and
the Company's primary sustainability initiatives and
ESG ambitions.
The Audit Committee meets as often as it determines
is appropriate to carry out its responsibilities and
whenever one or more of the members of the Audit
Committee requests such meeting. Each meeting is
presided over by the Chair of the Audit Committee or,
in his or her absence, one of the other members of
the Audit Committee designated for that purpose by
the members of the Audit Committee present at such
meeting.
As of the date of this annual report, the Audit
Committee is comprised of five Directors: Michel-
Alain Proch (Chair), Sophie Bellon, Laszlo Szabo,
Guillaume Boutin, and Bénédicte de Raphélis Soisson.
Three of them (60%), including the Chair, are
independent Directors. In Fiscal 2024 from
January 31, 2024, the Audit Committee held three
meetings. There was a very high attendance level of all
the Audit Committee's members at these meetings.
Michel-Alain
Proch
Sophie
Bellon
Laszlo
Szabo
Guillaume
Boutin
Bénédicte
de Raphélis
Soissan
Attendance
3/3
3/3
3/3
2/3
3/3
Attendance rate
100%
100%
100%
67%
100%
Highlighted below are the notable topics that were
addressed by the Audit Committee over the course of
Fiscal 2024 and starting on January 31, 2024:
Approve Pluxee internal audit charter and annual
internal audit plan;
Follow up of internal audit plan and of the resolution
of its action plan;
Approve non-audit services policy;
Review of the financial performance, the press
release, the market presentation and the financial
statements for the first half of Fiscal 2024;
Review of the financial performance, the press
release and the market presentation for the third
quarter of Fiscal 2024;
Review external auditor's comments and reports;
Review audit reports of internal audit;
Report on roadshow and feedbacks following the
listing;
Review Company's performance, budgets,
forecasts and guidance updates;
Review bridge loan refinancing;
Review bonds issuance transaction;
Review share buy-back program;
Review guarantees and off-balance sheet
commitments;
Review M&A accounting and updates;
Review of whistleblowing policy and of modifications
to insider trading prevention policy;
Review of investment policy and decisions; and
Review of main litigation proceedings.
2.1.3.2Nomination and Remuneration Committee
The Nomination and Remuneration Committee
consists of at least three Non-Executive Directors.
More than half of all Nomination and Remuneration
Committee members, including the Chair of the
Nomination and Remuneration Committee, are
independent within the meaning of the Code.
The committee members shall have awareness
related to social matters, environment, and/or
governance.
The Nomination and Remuneration Committee
assists the Board with respect to, inter alia:
Nomination
drawing up selection criteria and appointment
procedures for the Directors;
periodically assessing the size and composition of
the Board and submitting proposals for the
composition profile of the Board;
addressing Director functioning, succession, re-
appointments;
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49
Corporate governance and remuneration
Corporate governance
supervising the policy of the Board regarding the
selection criteria and appointment procedures for
the Company's senior management and executive
officers; and
ensuring that the diversity, equity and inclusion
policy is duly put in practice and periodically
reviewing training plans for directors.
Remuneration
supervising the Remuneration Policy, as well as
ensuring that ESG components are included in
remuneration packages;
addressing the remuneration of individual Directors,
in accordance with the Remuneration Policy and
supporting sustainable long term value creation;
and
preparing the Company's remuneration report for
the Board.
The Nomination and Remuneration Committee meets
as often as it determines is appropriate to carry out
its responsibilities and whenever one or more of the
members of the Nomination and Remuneration
Committee requests such meeting. Each meeting is
presided over by the Chair of the Nomination and
Remuneration Committee or, in his or her absence,
one of the other members of the Nomination and
Remuneration Committee designated for that
purpose by the members of the Nomination and
Remuneration Committee present at such meeting.
As of the date of this Annual Report, the Nomination
and Remuneration Committee is comprised of five
directors: Bénédicte Chrétien (Chair), Guillaume
Boutin, Arnaud Loiseau, Nathalie Bellon-Szabo and
François-Xavier Bellon. Three of them (60%), including
the Chair, are independent Directors. In Fiscal 2024
from January 31, 2024, the Nomination and
Remuneration Committee held two meetings. All the
Nomination and Remuneration Committee's members
attended these meetings.
Bénédicte
Chrétien
Nathalie
Bellon-Szabo
François-Xavier
Bellon
Guillaume
Boutin
Arnaud
Loiseau
Attendance
2/2
2/2
2/2
2/2
2/2
Attendance rate
100%
100%
100%
100%
100%
Highlighted below are the notable topics that were
addressed by the Nomination and Remuneration
Committee over the course of Fiscal 2024 and
starting on January 31, 2024:
review Fiscal 2022, Fiscal 2023 and Fiscal 2024
performance share plans;
review conditions for the bonus of the Executive
Chair (and the Chief Executive Officer);
review of the Non-Executive Directors' fees
payment schedule;
review of the share ownership guidelines for
Directors;
information regarding the recruitment and succession
processes for the Executive Committee; and
benchmark of remuneration of the Executive
Committee.
2.1.4Senior management team
The Chief Executive Officer, Mr. Sonet, leads a senior
management team, the Executive Committee. This
executive team, comprised of 12 senior leaders from
across the Group, encompasses a diverse range of
educational backgrounds, professional experience,
skill sets, nationalities, and age groups. The Executive
Committee reflects a diversity of senior management
experience gained within large and scale-up
companies, French and non-French entities, and
companies at different stages of their digital
transformation. It is gender-balanced, as 42% of its
members are women. The Executive Committee also
benefits from a diversity of corporate perspectives. It
is comprised of senior executives who held positions
of different tenure lengths within the Sodexo Group
(prior to the February 2024 Pluxee spin-off), or who
had leadership roles at other global corporations
before joining Pluxee. All these leaders have
significant international management experience.
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Corporate governance
Pluxee Group's executive team is composed of the following persons:
PLU2024_RFA_FR_Photos Board.jpg
Aurélien Sonet
Chief Executive Officer
 
Pluxee CEO since 2017, confirmed in his position post-rebranding of Sodexo Benefits and Rewards Services (BRS).
24-year tenure at Sodexo Group.
From 2017 to 2023, CEO of Sodexo's BRS business and member of Sodexo Group's Leadership Team. Spearheaded
digital transformation, drove profitable growth, and secured a leading global position with international operations.
From 2013 to 2017, relocated to Singapore to develop Sodexo Group's business in the Asia Pacific region; promoted to
Region Chair in 2015.
From 2010 to 2013, Global Executive VP for Strategy, Brand and Communications of the Sodexo Group.
From 2000 to 2010, held roles of ascending responsibility at Sodexo in finance, strategic planning, marketing &
communication, and general management.
Senior consultant at Deloitte (1997-2000)
Graduate of École Centrale de Lyon.
 
PLU2024_RFA_FR_Photos Board2.jpg
Béatrice Bihr
Executive Vice-President Group General Counsel
 
Joined Pluxee as EVP and Group General Counsel in September 2023. Oversees Legal, Sustainability, Ethics &
Compliance, Public Affairs, Data Protection. and Security & Safety.
Served as EVP and Group General Counsel for world-leading shipping and logistics CMA CGM in 2023, and Servier
Pharmaceuticals from 2021 to 2023.
From 2014 to 2021, General Counsel at Teva Santé.
Admitted to the bars of Paris and New York; she specialized in M&A for 10 years early in her career.
Deep experience leading large and diverse teams to drive transformation in complex organizations.
Graduate of HEC Business School, Sciences Po Paris, Université de Paris I (Sorbonne), and University of Chicago Law
School (LLM),
 
PLU2024_RFA_FR_Photos Board3.jpg
Alexandre Cotarmanac'h 
Group Chief Product Officer
 
Joined Pluxee in February 2024 as Group Chief Product Officer.
From 2021 to 2024, Chief Product & Technology Officer (CPTO) at Stuart, the leading last-mile B2B logistics company in
Europe, where he led the transformation of Tech, including a new offering for large grocery retailers in the UK and France.
From 2018 to 2021, CPTO at Dunnhumby’s Media business unit, producing best-in-class  offerings for retail media.
From 2015 to 2018, led Publishers Products at Criteo (serving billions of targeted ads per day, covering half of the global
internet population).
Began his career in research at the French telecom leader, Orange, authoring 10+ patents.
Graduate of École Polytechnique and Corps des Mines.
 
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PLU2024_RFA_FR_Photos Board4.jpg
Manuel Fernández Amezaga
Chief Revenue Growth Officer for Hispanic Latin America
 
In March 2024 named to the role of Pluxee Chief Revenue Growth Officer, Hispanic Latin America, and to Pluxee's
Executive Committee.
14-year tenure at Pluxee (formerly, Sodexo BRS).
From 2020 to 2024 was CEO of Pluxee Romania and Bulgaria, based in Bucharest, driving 250% growth, accelerating
digitalization, and establishing Pluxee's leadership in the Romanian payment market.
From 2017 to 2020 was CEO of Pluxee Philippines, overseeing digitalization of products and processes, and digital
transformation
In 2010 joined Sodexo BRS Spain as Commercial Director, leading process overhauls, business development and
restructuring.
From 1997 to 2010, early career at American Express in Greece, moving to the company's Global Business Travel in Spain,
and named Commercial Director in 2008.
Holds a law degree from CEU University in Madrid and a PDD from IESE Business School.
 
PLU2024_RFA_FR_Photos Board5.jpg
Sébastien Godet
Chief Revenue Growth Officer for Asia, Middle East, Africa and Continental
Europe
 
Since 2020, Pluxee's Asia-Middle East-Türkiye-Africa President, based in Paris; member of Sodexo BRS' Executive
Committee since 2012.
14-year tenure at Pluxee (formerly, Sodexo BRS).
From 2015 to 2020, Sodexo BRS Asia President, based in Singapore.
In 2010 joined Sodexo BRS as General Manager B2C in the Gift business unit; appointed Gift Market President in 2012.
Early career in various roles in Purchasing, Marketing, and Operations between 2000 and 2008 at PPR (now Kering);
VP Marketing & Development at Accor Services (now Edenred), and General Manager Purchasing, IT & Offer Marketing
at the Altavia Group.
Graduate of HEC Business School.
 
PLU2024_RFA_FR_Photos Board6.jpg
Malena Gufflet
Managing Director Pluxee France
 
Managing Director of Pluxee France since July 2023; member of Pluxee's Executive Committee since March 2024.
From 2020 to 2023 was CEO of Booking.com France.
From 2016 to 2020 was Commercial Director of events sector company La Maison Options.
From 2007 to 2016 held various positions at AccorHotels in Paris, being named Director of Sales, Business Travel France,
and later, Sales Director of Adagio Aparthotels.
Brings extensive digital and change management expertise to the Pluxee Group.
Holds a Master's Degree from the Leonardo da Vinci School of Management in Paris; attended Coventry University in
England.
 
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Fiscal 2024 annual report
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Corporate governance
PLU2024_RFA_FR_Photos Board7.jpg
Thierry Guihard
Managing Director Pluxee Brazil
 
Managing Director, Pluxee Brazil since January 2021, driving digital transformation and introducing new products; member
of Pluxee's Executive Committee since March 2024.
28-year tenure at Pluxee (formerly, Sodexo BRS).
From 2017 to 2021, CEO of Sodexo BRS Mexico, and from 2008 to 2017 CEO of Sodexo BRS Chile, leveraging deep
expertise in the Latin American benefits market.
Joined Sodexo BRS Mexico in 1996 as Marketing Manager and later took on various senior marketing roles in Central
and Western Europe and Latin America.
Board Member of the Brazilian Association of Worker Benefits Companies (ABBT) and Foreign Commerce Adviser
for France - Conseiller du Commerce Extérieur de la France (CCEF).
Graduate of Paris ESLSCA Business School; holds a Master's Degree in International Management from IAE France.
 
PLU2024_RFA_FR_Photos Board8.jpg
Stéphane Lhopiteau
Group Chief Financial Officer (CFO)
 
Pluxee Group Chief Financial Officer since July 2023.
From 2019 to 2022, Managing Director Finance at Diot-Siaci, a leader in insurance and social protection brokerage.
From 2015 to 2019, Chief financial and legal officer of Areva Group (now Orano Group), a large player in the nuclear energy
space; contributed to Areva's turnaround.
From 2011 to 2015, Deputy CFO, and later SVP Performance and Business Services at Thales Group, leading major
transformation projects.
From 2008 to 2011, CFO for DCNS (today Naval group), a European leader in the naval defense sector.
From 2004 to 2008, Head of Business Development and Finance at Morina Baie Biscuits (now Saint-Michel Biscuits).
Early career, from 1994, at Arthur Andersen where he made partner in 2002, in various audit and consulting positions.
From 1992 to 1994, co-founder of Anthyllis Communication, a marketing and publishing agency.
Graduate of HEC Business School.
 
PLU2024_RFA_FR_Photos Board9.jpg
Viktoria Otero del Val
Group Chief Strategy, Marketing and Sales Officer, & Chief Revenue Growth
Officer for the U.S. and UK
 
10 years of experience at Sodexo Group, including 5 years at Pluxee (formerly, Sodexo BRS).
In 2019 joined Pluxee (formerly, Sodexo BRS) as SVP Strategy, Product & Customer Experience, with a focus on digital
transformation.
From 2017 to 2019, SVP Strategy, M&A and New Business Initiatives at Thales Alenia Space.
From 2012 to 2017, Sodexo's VP Group Strategic Planning, and later Director for Commercial Development and Innovation
for Sodexo Corporate Services in France.
Early career as consultant at McKinsey & Company, followed by positions in Strategic Planning and Marketing at EDF.
Graduate of Harvard College and Harvard Business School; holds a Master's Degree in Political Science from the Central
European University.
 
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Corporate governance
PLU2024_RFA_FR_Photos Board10.jpg
Cecilia de Pierrebourg
Group Chief Communications Officer & Chief of Staff
 
Joined Pluxee in September 2023 as Group Chief Communications Officer & Chief of Staff.
From 2018 to 2023 served as Global Communications and Brand Director at Ipsos.
From 2007 to 2018 held several roles of ascending responsibility at Danone: Senior Manager, International Coordination
and Corporate Communication (2007-2008), Director of External Communications, Asia Pacific (2019-2012), Global
Communications Director, Danone Dairy (2012-2016), and Global Director Corporate Affairs Network and Content
(2016-2017).
Began her career with the global communications firm Burson Marsteller (today Burson) managing international accounts
on corporate issues and crises in Buenos Aires and Paris.
Graduate of Sciences Po Paris (MBA) and Universidad Belgrano de Buenos Aires in Political Science.
 
PLU2024_RFA_FR_Photos Board11.jpg
Laure Pourageaud
Group Chief Human Resources Officer
 
Since 2019, Chief Human Resources Officer of Pluxee (formerly Sodexo BRS) and member of its Executive Committee.
Five-year tenure at Pluxee, formerly Sodexo BRS.
In 2018 joined TalentSoft, a French scale-up, as Chief People Officer.
From 2001 to 2017 held roles across various functions and of ascending responsibility at Sage, a UK software
multinational. Roles included SME Product and Service Marketing, Director of HR France, and in 2011, Chief People Officer
Europe, overseeing 7,500+ employees.
Early career in the management of apprenticeship schools.
Member of the board of directors of humanitarian and cultural associations.
Holds degrees in Sociology and Political Science from Paris 1 Panthéon Sorbonne.
 
PLU2024_RFA_FR_Photos Board12.jpg
Gabriel Rotella
Group Chief Information Officer (CIO)
 
Since 2019, Chief Information Officer (CIO) and member of Pluxee's (formerly, Sodexo BRS) Executive Committee.
Five-year tenure at Pluxee (formerly, Sodexo BRS).
From 2017 to 2019, Group CIO at agri-food Savencia, driving the group's IT transformation.
From 2010 to 2017 roles of ascending responsibility at Pernod Ricard, ultimately as Global VP IT Solutions from 2014 to
2017.
From 2004 to 2010 Information Systems Senior Manager at LVMH, after a role as Information Systems Head at Moët
Hennessy in Argentina from 2000 to 2004.
Early career in Argentina in Finance functions at various multi-nationals.
Graduate of CEMA (MBA) and Insead Business School.
 
1 Management Positions include employees classified as managers or directors and Pluxee Leadership.
2 Pluxee Leadership includes the Chief Executive Officer, Pluxee's Executive Committee, the direct reports of the Pluxee Executive Committee
members (excluding executive assistants) and the members of Local Leadership.
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Diversity, equity and inclusion
2.2Diversity, equity and inclusion
In accordance with the Code, the Company's Board
adopted a diversity, equity and inclusion policy made
available on Pluxee's website (the "DE&I Policy"). The
DE&I Policy set specific, appropriate and ambitious
targets in order to achieve a satisfactory balance in
gender diversity and the other diversity and inclusion
aspects of relevance to the Company.
In respect of the Board's composition, the gender
diversity target for each of (i) the group of Executive
Directors, and (ii) the group of Non-Executive
Directors separately was set at a minimum of 40%
female and a minimum of 40% male, provided that if
the group of Executive Directors would be
comprised of only one member, this gender diversity
target applies to the Board as a whole.
The Board determined in the DE&I Policy the
category of employees in managerial positions and
the applicable objective: Pluxee shall continue to
improve gender diversity in Fiscal 2024 with a focus
on increasing the representation of women in
Management Positions 1 and reaching a ratio of at
least 40% women by Fiscal 2026. In addition, end of
Fiscal 2026 target on women ratio in Pluxee
Leadership 2 is 42%.
For more information on Pluxee's DE&I Policy and its
results, see section 5.3.2.
2.3Potential conflicts of interest
Pursuant to Dutch law and the Articles of Association,
a Director shall not participate in the deliberations
and decision-making of the Board on a matter in
relation to which he or she has a direct or indirect
personal interest which conflicts with the interests of
the Company and of the business connected with it.
If, as a result thereof, no resolution can be passed by
the Board, the resolution may nevertheless be
passed by the Board as if none of the Directors has a
conflict of interests as described in the previous
sentence. The previous sentence applies mutatis
mutandis to the deliberations and decision-making of
the Board in respect of related party transactions in
which a Director is involved within the meaning of
article 2:169(4) BW.
The Board Rules contain provisions on how to identify
and address a conflict of interest of a Director, all in
accordance with the Dutch civil code and the Code. A
Director shall promptly report any actual or potential
conflict of interests in a transaction that is of material
significance to the Company and/or such Director to
the other directors, providing all relevant information
relating to such transaction, including the involvement
of any Director's spouse, registered partner or other
life companion, foster child or any relative or in-law up
to the second degree.
During Fiscal 2024, no transactions were entered into
in which there were conflicts of interest with
Directors that were of material significance to the
Company, and best practice provisions 2.7.3 and 2.7.4
of the Code, which apply to the Company since its
listing, have been complied with.
Fiscal 2024 annual report
55
Corporate governance and remuneration
Shareholder rights
2.4Shareholder rights
2.4.1Rights attached to shares
Ordinary Shares
The Ordinary Shares are ordinary shares in the issued
and outstanding share capital of Pluxee with a
nominal value of 0.01 euro each. In accordance with
the Articles of Association, they rank pari passu with
each other and holders of Ordinary Shares are
entitled to dividends and other distributions declared
and paid on them, if any. Each Ordinary Share carries
dividend rights and entitles its holder to attend and to
cast one vote at any General Meeting of the
Company's shareholders. There are no restrictions on
voting rights attached to the Ordinary Shares.
Each holder of Ordinary Shares (a "Shareholder")
holding their Ordinary Shares in pure administrative
form (nominatif pur) may at any time elect to
participate in the loyalty voting structure by
requesting that Pluxee register all or some of their
Ordinary Shares in the loyalty register of Pluxee (the
"Loyalty Share Register"). The registration of Ordinary
Shares in the Loyalty Share Register blocks such
shares from trading. If such number of Ordinary
Shares has been registered in the Loyalty Share
Register (and thus blocked from trading) for an
uninterrupted period of four years in the name of the
same Shareholder, such Shareholder becomes
eligible to receive Special Voting Shares in the share
capital of Pluxee with a nominal value of 0.01 euro
each ("Special Voting Shares") and the relevant
Shareholder will be entitled to receive one Special
Voting Share for each such Ordinary Share.
Pursuant to the loyalty voting structure foreseeing a
grandfathering system described in the Prospectus,
any holder for at least four years in their own name of
fully paid-up Sodexo Shares in registered form was
entitled to request within 20 trading days following
the payment date, i.e. on February 5, 2024 that
holding of the Ordinary Shares be deemed to have
commenced on the first day of the period for which
such Sodexo Grandfathering Ordinary Share was
uninterruptedly held by such holder in their own name.
If, at any time, such Ordinary Shares are de-
registered from the Loyalty Share Register for
whatever reason, the relevant Shareholder will lose
their entitlement to hold a corresponding number of
Special Voting Shares. Shareholders holding Special
Voting Shares are entitled to exercise one vote for
each Ordinary Share held and one vote for each
Special Voting Share held.
Upon issue of Ordinary Shares or grant of rights to
subscribe for Ordinary Shares, each Shareholder
shall have a pre-emptive right in proportion to the
aggregate nominal amount of their Ordinary Shares.
Shareholders do not have pre-emptive rights in
respect of the Ordinary Shares issued: (i) to
employees of the Company or of a Group Company,
(ii) against contribution other than in cash, and (iii) to
a person exercising a previously acquired right to
subscribe for Ordinary Shares. Pre-emptive rights may
be restricted or excluded by a resolution of the
General Meeting or another corporate body
authorized by the General Meeting for this purpose
for a specified period not exceeding five years.
There are no restrictions on the transferability of the
Ordinary Shares in the Articles of Association or
under Dutch law. However, the transfer of Ordinary
Shares to persons located or resident in, or who are
citizens of, or who have a registered address in
jurisdictions other than the Netherlands, however,
may be subject to specific regulations or restrictions
according to their securities laws.
Special Voting Shares
The Special Voting Shares are governed by the
provisions included in the Articles of Association and
the Loyalty Voting Plan. These documents govern the
issuance, allocation, acquisition, sale, holding,
repurchase and transfer of the Special Voting Shares
and certain aspects of the transfer and the
registration of the Ordinary Shares in the Loyalty
Share Register. These documents provide in
particular that:
Shareholders holding Special Voting Shares are
entitled to exercise one vote for each Ordinary
Share held and one vote for each Special Voting
Share held;
no entitlement to Ordinary Shares' dividend
distributions is attached to Special Voting Shares.
However, pursuant to the Articles of Association,
holders of Special Voting Shares will be entitled to a
minimum dividend, which is allocated to a separate
Special Voting Shares dividend reserve (see below).
The Company has no intention to propose any
distribution from the Special Voting Shares dividend
reserve; and
a transfer of Special Voting Shares shall require the
prior approval of the Board (see article 15 of the
Articles of Association).
Rights to reserve
After the adoption of the Company's financial
statements that show that such distribution is
allowed, the profits shown in the Annual Accounts in
respect of a financial year shall be appropriated as
follows, and in the following order of priority: (i) the
Board shall determine which part of the profits shall
be added the Company's reserves, (ii) out of the
remaining profits, an amount equal to one percent
(1%) of the aggregate nominal value of the issued and
outstanding Special Voting Shares, determined at the
end of the last day of the previous financial year, shall
56
Fiscal 2024 annual report
Corporate governance and remuneration
Shareholder rights
be added to the Company's special dividend reserve,
provided that such amount shall be reduced, but
never below zero, by any amounts added to the
special dividend reserve in respect of any interim
distribution from profits of the same financial year,
and (iii) subject to article 27 of the Articles of
Association, the remaining profits shall be at the
disposal of the general meeting of shareholders for
distribution on the Ordinary Shares. The Board shall
determine how a shortfall that is determined by the
adoption of the Company's financial statements shall
be accounted for. A loss may be set off against the
reserves to be maintained by law only to the extent
permitted by applicable law. All reserves maintained
by the Company shall be attached exclusively to the
Ordinary Shares, except for the special dividend
reserve and the special capital reserve maintained
for the holders of Special Voting Shares pursuant to
the Articles of Association. The special voting capital
reserve shall be applied exclusively for facilitating an
issue of Special Voting Shares. For this purpose, the
Board may allocate any part of the balance of the
Company's share premium reserve to the special
capital reserve and vice versa.
Dissolution or liquidation
If the Company is dissolved or liquidated, the
Company's assets shall be paid to secured creditors,
preferential creditors (including tax and social
securities authorities) and unsecured creditors, in
that order. The balance of the assets of the Company
remaining after all liabilities and the costs of
liquidation have been paid shall be distributed to the
Shareholders in the following order of priority and in
accordance with the Articles of association: (i) the
amount paid up on the Special Voting Shares shall be
repaid on such Special Voting Shares and (ii) any
remaining assets shall be distributed to the holders of
Ordinary Shares.
2.4.2Shareholder meetings
2.4.2.1Voting rights and quorum
Each Pluxee Share, irrespective of which class it
concerns, shall give the right to cast one vote at the
General Meeting. Subject to certain exceptions
provided by Dutch law or the Articles of Association,
resolutions of the General Meeting are passed by a
simple majority of votes cast, regardless of which part
of the issued share capital such votes represent.
Where there is a tie in any vote of the General
Meeting, the relevant resolution shall not have been
passed.
No vote can be cast at a General Meeting in respect
of a Pluxee Share belonging to the Company or a
Group Company or in respect of a Pluxee Share for
which any of them holds the depositary receipt.
Usufructuaries and pledgees of Pluxee Shares
belonging to the Company or its Group Companies
are not, however, precluded from exercising their
voting rights if the usufruct or pledge was created
prior to the acquisition of the relevant Pluxee Share
by the Company or a Group Company. Neither the
Company nor a Group Company can vote Pluxee
Shares in respect of which it holds a usufruct or a
pledge.
2.4.2.2Functioning of meetings
General Meetings must be held in the place where the
Company has its corporate seat (Amsterdam) or in
Arnhem, Assen, The Hague, Haarlem, 's-
Hertogenbosch, Groningen, Leeuwarden, Lelystad,
Maastricht, Middelburg, Rotterdam, Schiphol
(Haarlemmermeer), Utrecht or Zwolle (the
Netherlands), with due observance of, if so decided
by the Board, the possibility for persons with meeting
rights to participate in, address and vote at the
General Meeting by electronic means of
communication, in accordance with the Articles of
Association.
An annual General Meeting shall be held within six
months after the end of the Company's financial year.
The annual General Meeting for Fiscal 2024 will be
held on December 18, 2024. A General Meeting may
also be held whenever the Board so decides. One or
more persons with meeting rights who collectively
represent at least one tenth of the Company's issued
share capital may request the Board in writing to
convene a General Meeting, setting out in detail the
matters to be discussed. If the Board has not taken
the steps necessary to ensure that the General
Meeting could be held within the relevant statutory
period after the request, the requesting person(s)
with meeting rights may, subject to applicable law, be
authorized, at his/their request, by the court in
preliminary relief proceedings to convene a General
Meeting.
A General Meeting must be convened with due
observance of the relevant statutory minimum
convening requirements. All persons with meeting
rights must be convened for the General Meeting in
accordance with applicable law. The holders of
registered shares may be convened for the General
Meeting by means of convening letters sent to the
addresses of those Shareholders as set out in the
Company's shareholders' register. The previous
sentence does not prejudice the possibility of
sending a convening notice by electronic means in
accordance with article 2:113(4) BW. The notice must
state the subjects to be dealt with, the time and place
(where applicable) of the meeting, the record date,
the manner in which persons entitled to attend the
General Meeting may register and exercise their
rights, the time by which registration for the meeting
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57
Corporate governance and remuneration
Shareholder rights
must have occurred, as well as the place where the
meeting documents may be obtained, and such other
information as may be required by Dutch law. The
notice must be given by at least such number of days
prior to the day of the meeting as required by Dutch
law, which currently is 42 days.
The agenda for the annual General Meeting must,
among other things, include the adoption of the
Annual Accounts and the allocation of the profit,
insofar as this is at the disposal of the General
Meeting. At least every four years, the adoption of the
Board remuneration policy is included in the agenda.
In addition, the agenda must include such items as
have been included therein by the Board or
Shareholders (with due observance of Dutch law as
described below). The agenda shall also include such
matter of which the discussion has been requested in
writing by one or more persons with meetings rights
who, individually or collectively, represent at least
three percent (3%) of the Company's issued share
capital, subject to applicable law, be included in the
convening notice or announced in the same manner, if
the Company has received the substantiated request
to a proposal for a resolution no later than on the
60th day prior to the General Meeting. No resolutions
may be adopted on items other than those which
have been included in the agenda.
The General Meeting shall be chaired by one of the
following individuals, taking into account the following
order of priority: (i) by the Executive Chair, if any and
present at the General Meeting, (ii) by the Chair or the
Lead Director, as applicable, in each case if any and
present at the General Meeting, (iii) by the Vice-Chair,
if any and present at the General Meeting and in case
multiple Vice-Chairs are present the General Meeting,
by the highest ranked Vice-Chair, (iv) by another Non-
Executive Director who is chosen by the Non-
Executive Directors present at the General Meeting
from their midst, (v) by the CEO, if any and present at
the General Meeting, or (vi) by another person
appointed by the General Meeting. The person who
should Chair the General Meeting pursuant to item
(i) through (v) may appoint another person to Chair
the General Meeting instead of him or her.
The Chair of the General Meeting shall decide on the
admittance to the General Meeting of persons other
than (i) the persons who have meeting rights at the
General Meeting, or their proxyholders, and (ii) those
who have a statutory right to attend that General
Meeting on other grounds.
2.4.2.3Right to attend and vote at shareholders meetings
Each person with meeting rights has the right to
attend, address and, if applicable, vote at General
Meetings, whether in person or represented by the
holder of a written proxy. Shareholders may exercise
these rights, if they are the holders of Pluxee Shares
on the record date as required by Dutch law, which is
currently the 28th day before the day of the General
Meeting, and they or their proxy have notified the
Company in writing of their identity and intention to
attend the General Meeting. This notice must be
received by the Company ultimately on the seventh
day prior to the General Meeting, unless indicated
otherwise when such General Meeting is convened.
Persons with meeting rights that have not complied
with this requirement may be refused entry to the
General Meeting.
A class meeting of persons with meeting rights with
respect to Pluxee Shares of a certain class shall be
held whenever a resolution of that class meeting is
required by Dutch law or under the Articles of
Association and otherwise when the Board so
decides. Without prejudice of the preceding
sentence, for class meetings of Ordinary Shares, the
provisions concerning the convening of, drawing up of
the agenda for, holding of and decision-making by the
General Meeting, other than as set out in the Articles
of Association, apply mutatis mutandis, provided that
for the purpose of those provisions solely those who
have voting rights and/or meetings rights in respect of
Ordinary Shares are considered to have voting rights
and/or meeting rights. For class meetings of Special
Voting Shares the requirements as set out in the
Articles of Association apply.
2.4.2.4Amendment to the Articles of Association
The Articles of Association may be amended by a
resolution submitted to the shareholders at a general
meeting where at least one third of the issued share
capital of the Company is present or represented, by
a simple majority of votes cast, but only at the
proposal of the Board. If a resolution to amend the
Articles of Association is to be submitted to the
General Meeting, this must in all cases be stated in
the agenda of the notice convening the General
Meeting.
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2.5Remuneration report
This section represents the remuneration report and was prepared by the Nomination and Remuneration
Committee. The remuneration report has been prepared with due observance of the requirements of Dutch law
and the Code, and provides an overview of the implementation of the applicable remuneration policy for the
Board of Directors in Fiscal 2024.
2.5.1Main elements of Remuneration Policy for the Board of Directors
Pluxee's current remuneration policy for the Board of Directors was adopted as disclosed in the Prospectus by
the Company's (pre-listing) shareholder on January 31, 2024 with immediate effect (the "Remuneration Policy").
2.5.1.1Remuneration Policy objectives
The Remuneration Policy's objective is to establish a
competitive remuneration and benefits framework
that enables the Company to attract, retain, and
motivate Directors who possess the essential
leadership qualities, skills, and experience to drive
exceptional business performance and promote the
sustainable success of the Company.
The Remuneration Policy promotes the achievement
of Pluxee's strategic short and long-term performance
objectives contributing to the achievement of
Pluxee's sustainable long-term value creation.
Accordingly, the Remuneration Policy and its
implementation serve Pluxee's long-term interests
and promote its sustainable success.
The Remuneration Policy establishes a fair,
responsible, and transparent remuneration
framework, consistent with Pluxee's identity, mission,
and corporate principles.
The Remuneration Policy establishes a remuneration
framework that discourages Directors from acting in
their personal interest or engaging in risk-taking that is
inconsistent with Pluxee's strategic objectives and
corresponding risk appetite.
A summary of the main remuneration and benefit
elements for the Executive Director and Non-
Executive Directors as applicable as of January
31, 2024, is presented below for information purposes.
2.5.1.2Non-Executive Director remuneration
The remuneration and benefits awarded to Non-
Executive Directors are proportional to their role and
responsibilities on the Board and its Committees, as
well as the time devoted to their duties and
responsibilities.
Non-Executive Directors will be awarded fixed cash,
consisting of (i) an annual retainer fee, (ii) an
additional annual retainer fee, in respect of the Chair
or Lead Director's (as applicable) additional
responsibilities assumed on the Board, and
(iii) additional annual fees for their responsibilities
assumed as Committee member and/or Committee
chairperson.
Annual retainer fees for Directors
Retainer fees (in euros)
Non-Executive Director
Lead Director
Standard retainer fee
20,000
20,000
Additional retainer fee
30,000
Additional annual retainer fees for Committee members and Committee chairpersons
Committees (in euros)
Committee member
Committee chairperson(1)
Audit Committee
8,000
25,000
Other Committees
6,000
22,500
(1)Committee chairpersons are eligible for both the Committee member fees and the additional Committee chairperson fees.
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Non-Executive Directors will also be eligible to receive a separate fee for each Board and Committee meeting
they attend. These fees are set at a level to provide appropriate compensation for the Non-Executive Director's
time devotion, without encouraging them to organize an excessive number of Board or Committee meetings:
Meeting attendance fees (in euros)
Board
Audit Committee
Other committees
4,500
3,500
3,000
The Non-Executive Directors' remuneration may be
paid out in several installments. The Board
determined that from Fiscal 2025 payments of the
Non-Executive Directors' remuneration would take
place twice a year, in March and in September
following a half of a fiscal year.
Other benefits
The Remuneration Policy provides for certain flexibility
and usual other benefits in favor of Non-Executive
Directors such as reimbursement of expenses and
costs reasonably incurred in connection with the
performance of their duties and responsibilities. Non-
Executive Directors are not eligible for additional
benefits such as retirement or pension plans or
benefits related to a removal from office.
2.5.1.3Executive Director remuneration
Currently, Didier Michaud-Daniel is the only Executive
Director of Pluxee, and as such, he is the only Director
who is subject to the remuneration framework for
Executive Directors outlined in the Remuneration Policy.
In the context of the Spin-off, Didier Michaud-Daniel was
appointed Executive Chair with effect from
January 31, 2024. The Board of Directors on
January 31, 2024 set the remuneration of the Executive
Chair in accordance with the Remuneration Policy.
The Executive Chair has signed an employment
contract with Bellon S.A., with an unspecified duration,
under which he is currently assigned to the position of
Executive Chair of Pluxee.
The remuneration of the Executive Chair falls within
the limits of the Remuneration Policy applicable to
Executive Directors, including severance payment
under the circumstances specified in the
Remuneration Policy.
The remuneration of the Executive Chair consists of:
Fixed annual remuneration (base salary):
430,000 euros.
Target annual variable remuneration (cash): 25% of
the fixed annual remuneration with a maximum
annual variable remuneration set at 150% of the
target bonus amount, i.e., 37.5% of the fixed annual
remuneration. The annual variable remuneration
comprises performance-based remuneration that is
linked to the achievement of predetermined
performance targets aligned with the Remuneration
Policy objectives. The annual variable remuneration
promotes the achievement of Pluxee's strategic
short-term performance objectives that contribute
to Pluxee's sustainable long-term value creation.
As per the Remuneration Policy, Executive Directors
may be eligible for long-term variable remuneration in
the form of shares, rights to acquire shares, or share-
based remuneration (LTI). Though, the current
Executive Chair is not eligible for Pluxee share awards
(long-term variable remuneration). The Executive
Chair is eligible to receive customary fringe benefits
as part of his overall remuneration and benefits
package. These fringe benefits may include, but are
not limited to, liability insurance, indemnification,
collective health and benefit plans, retirement and
pension plans, travel allowances, a company car, and
other benefits that are considered appropriate taking
into account benefits customary for executives in
similar roles. The Executive Chair is not subject to any
non-compete clause upon the end of his mandate.
In accordance with the service agreement described
in the note 14.3 Related party transactions (in the
Consolidated financial statements) and the
Executive Chair secondment agreement, described in
section 7.1.2.3 Relations with Bellon S.A., the Executive
Chair's remuneration (as well as related tax and social
security costs) is re-invoiced to Pluxee up to the
amount corresponding to the Executive Chair's
remuneration determined by Pluxee's Board of
Directors. This is in line with the Remuneration Policy,
which provides for the possibility that the
remuneration of an Executive Director is made
payable via a third party. The Board of Directors shall
approve the re-invoicing of this compensation on an
annual basis.
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2.5.2Application of the Remuneration Policy in Fiscal 2024
In accordance with article 2:135b of the Dutch civil code, application of the Remuneration Policy in Fiscal 2024
will be submitted to a non-binding vote of the shareholders at the annual General Meeting of December 18, 2024.
2.5.2.1Non-Executive Director remuneration for Fiscal 2024
Applying the elements referred to in Section 2.5.1.2 Non-Executive Director remuneration above, the following
amounts were paid in one installment in September 2024 to the Non-Executive Directors in respect of
Fiscal 2024, i.e., for the period from January 31, 2024 to August 31, 2024 prorata temporis:
Non-Executive Directors fees for Fiscal 2024 (in euros)⁽¹⁾
Name of Director
Annual
Standard
retainer
Committee
leads' / Lead
Director's
annual
retainer
Board
attendance
fee
Audit
Committee
Annual
standard
retainer
Nomination &
Remuneration
Committee
Annual
standard
retainer
Committees
attendance
fee
Total Fiscal
2024
Sophie Bellon
11,667
22,500
4,667
10,500
49,333
Nathalie Bellon-Szabo
11,667
22,500
3,500
6,000
43,667
François-Xavier Bellon
11,667
22,500
3,500
6,000
43,667
Laszlo Szabo
11,667
22,500
4,667
10,500
49,333
Guillaume Boutin
11,667
17,500
22,500
4,667
3,500
13,000
72,833
Bénédicte Chrétien
11,667
13,125
22,500
3,500
6,000
56,792
Arnaud Loiseau
11,667
22,500
3,500
6,000
43,667
Michel-Alain Proch
11,667
14,583
22,500
4,667
10,500
63,917
Bénédicte de Raphélis
Soissan
11,667
22,500
4,667
10,500
49,333
Total
472,542
(1) For the period from January 31, 2024 to August 31, 2024.
2.5.2.2Executive Director remuneration for Fiscal 2024
Set forth below is information regarding Pluxee's Executive Chair.
Current agreement
Fixed annual
remuneration
Fixed annual compensation of 430,000 euros in 13 monthly installments, aligned with the
Executive Chair's experience and scope of responsibilities and intended to attract and
retain an Executive Director necessary to execute the Company's strategy
Annual variable
remuneration
Target bonus:
Annual variable remuneration with a target payout of 107,500 euros (25% of fixed annual
remuneration), a minimum payout of zero euros and a maximum payout of 161,250 euros
in case of over-achievement (37.5% of fixed annual remuneration), subject to the
achievement of specific quantitative financial and non-financial targets detailed below
Long term incentive plan
No annual LTI grant
Benefits
No supplementary pension plan
1 The Executive Chair took office at the Company from January 31, 2024.
2 When setting the performance levels for the annual variable remuneration, scenario analyses were conducted. This analysis included an
assessment of the potential achievement of these performance levels and their alignment with the strategic objectives, and whether these
performance levels were appropriate.
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Summary
For the period from January 31, 2024 to
August 31, 20241 (for ease of reference, hereinafter
for Fiscal 2024) the Executive Chair was awarded the
following (see more details below):
Annual fixed remuneration: 250,833 euros
(corresponding to the months of February to
August 2024);
Annual variable remuneration (paid for Fiscal 2024):
150,500 euros corresponding to full fiscal year
variable remuneration.
Key components of the Executive Chair's
remuneration for Fiscal 2024
The key components of the Executive Chair's
remuneration for Fiscal 2024 encompass:
Annual fixed remuneration
Fixed remuneration is reflective of the Executive
Chair's skills, experience, scope of responsibilities and
the external market. The Executive Chair was paid
250,833 euros in Fiscal 2024 corresponding to
monthly installments for the period from February to
August 2024 based on a fixed compensation of
430,000 euros per year paid in 13 installments.
Annual variable remuneration - STI2
In order to incentivize the Executive Chair to achieve
the annual business priorities for the relevant year
and tie a portion of his annual remuneration to
Company performance, the Executive Chair is eligible
for an annual STI under his secondment, service
agreement based on the achievement of certain
quantitative financial and non-financial objectives,.
The Executive Chair's Fiscal 2024 individual
objectives have been set and agreed by the Board of
Directors, upon the recommendation of the
Nomination and Remuneration Committee. In Fiscal
2025, these objectives will include a free cash flow-
related indicator.
The individual performance of the Executive Chair has
been assessed as follows:
Executive Chair Fiscal 2024 short-term remuneration:
Weight
Achievement
Payout
Financial quantitative objectives
70%
110%
Organic Revenue Growth(1)
25%
200%
50%
Recurring EBITDA margin(1)
25%
200%
50%
Development rate
10%
100%
10%
Net retention(2)
10%
97%
0%
Non-financial quantitative objectives
30%
30%
Spin-off success
15%
100%
15%
ESG
15%
100%
15%
Total payout
140%
(1)Maximum 200%.
(2)The bonus target on net retention was set above the related objective disclosed to the market, which was overachieved at 103%.
The Nomination and Remuneration Committee reviewed the achievement of the objectives during a session on
October 29, 2024 based on the Company's financial and ESG performances.
Pay ratio consideration
As Pluxee's ordinary shares were admitted to listing on the regulated market of Euronext Paris in February 2024,
there is no pay ratio before Fiscal 2024.
(in euros)
Fiscal 2024
Executive Chair remuneration(1)
756,226
Average Pluxee Group employee payroll cost
67,545
Pay ratio
11.20
(1)Calculated using linear extrapolation, based on the amounts recharged by Bellon S.A. for 7 months from February 1 to
August 31, 2024 (see Company financial statements, note 10.3.3).
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The pay ratio is calculated by dividing the
remuneration of the Executive Chair (including base
salary, variable remuneration, social charges, benefits
and pension contributions) by the average Pluxee
Group employee payroll cost.
The average Pluxee Group employee payroll cost is
67,545 euros in Fiscal 2024. It was calculated
considering Employee costs for a total amount of
363 million euros (see Fiscal 2024 Consolidated
Financial Statements note 5.2.1) divided by 5,371
which is the average number of Pluxee Group's Full
Time Equivalent employees as of August 31, 2024 (see
Fiscal 2024 Consolidated Financial Statements
note 6.3).
Pluxee will disclose the evolution of the pay ratio from
Fiscal 2024 onwards.
Remuneration and company performance
development
Considering that Pluxee was listed on the regulated
market of Euronext Paris on February 1, 2024, it will
begin to disclose, in its remuneration report for
Fiscal 2025, the annual changes in remuneration, the
Company's performance development, and the
average remuneration of the employees of the
Company who are not Directors during this period.
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Remuneration of the Chief Executive Officer
2.6Remuneration of the Chief Executive Officer
In the context of the Spin-off, Mr. Aurélien Sonet was
appointed Chief Executive Officer as an employee of
Pluxee with effect from February 1, 2024.
Consequently, the Executive Chair determines the
Chief Executive Officer's remuneration. The Board is
informed of the decisions taken on the Chief
Executive Officer's remuneration.
The principles for the Chief Executive Officer's
remuneration are not part of the Remuneration Policy
and thus are not subject to the approval of the
shareholders, and there shall be no vote in respect of
the Chief Executive Officer's remuneration, whether
on the principles or the way they have been
implemented, at the annual General Meeting.
2.6.1Principles for the Chief Executive Officer's remuneration
The total remuneration of Pluxee's Chief Executive
Officer is aligned with short-term and long-term key
objectives reflecting Pluxee's strategy.
The Chief Executive Officer's remuneration consists
of three main components:
annual base remuneration;
annual variable pay with a 100% target compared to
annual base pay and a maximum of 150% to reward
outperformance;
long-term incentive: award pursuant to a three-year
performance-based share plan subject to
continuous presence within the Group.
Finally, Pluxee's CEO benefits from a defined benefit
pension plan.
The Chief Executive Officer is eligible for Pluxee's long-
term incentive awards pursuant to a Group policy
aiming to offer competitive awards in view of the
market environment. Both short-term and long-term
incentives include demanding performance
conditions, including ESG conditions , to reflect
Pluxee's strategy.
In Fiscal 2025, short-term incentives to be included
in the Chief Executive Officer's variable remuneration
will encompass a free cash flow-related indicator.
Seventy-four percent (74%) of the total remuneration
(on-target) of the Chief Executive Officer is based on
performance in alignment with Pluxee's compensation
strategy:
Chief Executive Officer Fiscal 2024 remuneration components (on-target)
10445360509914
1 The Chief Executive Officer has an employment contract with Pluxee N.V. since February 1, 2024. Prior to that date, he held an employment
contract with Sodexo S.A.
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Remuneration of the Chief Executive Officer
2.6.2Chief Executive Officer remuneration for Fiscal 2024
For the period from February 1, 2024 to
August 31, 2024 1 (for ease of reference, for
Fiscal 2024) the Chief Executive Officer was awarded
the following:
annual base remuneration (paid prorata temporis
for seven months): 350,000 euros;
short-term incentive (paid): 781,319 euros;
long-term incentive: discretionary award pursuant
to a collective 3-year performance-based share
plan subject to continuous presence condition
within the Group: 151,487 euros estimated in
accordance with IFRS 2.
Chief Executive Officer Fiscal 2024 short-term remuneration
Assessment of the Chief Executive Officer's Fiscal 2024 short-term remuneration was based on the following
criteria, which are the same criteria as for the Executive Chair's Fiscal 2024 short-term remuneration:
Weight
Achievement
Payout
Financial quantitative objectives
70%
110%
Organic Revenue Growth(1)
25%
200%
50%
Recurring EBITDA margin(1)
25%
200%
50%
Development rate
10%
100%
10%
Net retention(2)
10%
97%
0%
Non-financial quantitative objectives
30%
30%
Strategic plan implementation
15%
100%
100%
ESG
15%
100%
100%
Total
140%
(1)Maximum 200%.
(2)The bonus target on net retention was set above the related objective disclosed to the market, which was overachieved at 103%.
Chief Executive Officer Fiscal 2024 long-term incentive award
As a former member of Sodexo's executive
committee, Pluxee's CEO benefited from share grants
on an annual basis before the Spin-off pursuant to
plans based on Sodexo's global performance only.
The Fiscal 2022 and Fiscal 2023 Sodexo LTI plans,
which contained a presence condition, were
granted before the Spin-off. The benefits of these
plans for Pluxee employees coming from Sodexo
BRS, including Pluxee's CEO, were cancelled and
superseded by new Pluxee LTI "transitional plans"
adapted to Pluxee's post Spin-off context, including
performance objectives.
Fiscal 2024 LTI plan granted post Spin-off is based
on Pluxee's perimeter and includes transitional
indicators.
Fiscal 2025 LTI plan will be based on Pluxee KPIs,
including a free cash flow-related indicator.
The Chief Executive Officer was awarded in
Fiscal 2024 share-based long-term incentives with
discretionary grant pursuant to several collective
three-year performance-based share plans subject to
the continuous presence condition within the Group
(see section  2.7):
586,435 euros estimated in accordance with
IFRS 2, pursuant to two plans aimed at replacing
forfeited Sodexo plans;
151,487 euros estimated in accordance with IFRS 2,
pursuant to the Fiscal 2024 plan aimed at aligning
the Chief Executive Officer's remuneration with
Pluxee's strategy. .
2 The value of the performance shares is determined, on the grant date, pursuant to IFRS 2 standard, and recognized in the Consolidated
financial statements.
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Remuneration of the Chief Executive Officer
Pay ratio consideration
As Pluxee's ordinary shares were admitted to listing on the regulated market of Euronext Paris in February 2024,
there is no pay ratio before Fiscal 2024.
(in euros)
Fiscal 2024
Chief Executive Officer remuneration(1)
2,102,377
Average Pluxee Group employee payroll cost
67,545
Pay ratio
31.13
(1)Calculated using linear extrapolation in respect of the fixed compensation, based on the 7 months from February 1 to
August 31, 2024, and including the LTI IFRS 2 value for Fiscal 2024 share-based plan.
The pay ratio is calculated by dividing the
remuneration of the Chief Executive Officer (including
base salary, variable remuneration, social charges,
benefits, pension contributions and LTI IFRS 2
value 2), by the average Pluxee Group employee
payroll cost.
The average Pluxee Group employee payroll cost is
67,545 euros in Fiscal 2024. It was calculated
considering Employee costs for a total amount of
363 million euros (see Fiscal 2024 Consolidated
Financial Statements, note 5.2.1) divided by 5,371
which is the average number of Pluxee Group's Full
Time Equivalent employees as of August 31, 2024 (see
Fiscal 2024 Consolidated Financial Statements, note
6.3).
Pluxee will disclose the evolution of the pay ratio from
Fiscal 2024 onwards.
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Performance shares
2.7Performance shares
2.7.1Grants of performance shares
Further to the grants under several performance
share-based plans in February 2024 the outstanding
1,139,412 rights to performance shares represented
0.8% of Pluxee N.V.'s ordinary share capital as of
August 31, 2024.
Pluxee has a clear performance-based compensation
philosophy and grants performance shares to
approximately 200 employees each year. The
eligibility is based on managerial decisions to retain
and reward senior leaders and key talent. For
Fiscal 2024 onward, the performance conditions are
shared by all beneficiaries including quantitative
financial and non-financial objectives in line with the
Group strategy.
The plans which are currently in place are
summarized below:
Fiscal 2024 long term incentive plan
The Fiscal 2024 plan performance period will end on August 31, 2026, with delivery date of March 1, 2027.
Fiscal 2024 Long term incentive KPIs:
Weight
Financial performance conditions
Organic Revenue Growth rate(1)
40%
Recurring Operating Profit Margin rate(2)
30%
Non-financial quantitative performance conditions
30%
1. Diversity: achieve target of women within Pluxee Leadership(3) at the end of Fiscal 2026 (15%)
2. Trusted partner: improve NPS client score over the 3 years (15%)
(1)See definition in section 3.5 Alternative performance measure (APM) definitions.
(2)Pluxee's Recurring Operating Profit Margin rate corresponds to Recurring Operating Profit divided by Total Revenues, excluding
currency effects.
(3)Pluxee Leadership includes the Chief Executive Officer, Pluxee's Executive Committee, the direct reports of the Pluxee Executive
Committee members (excluding executive assistants) and the members of Local Leadership.
Fiscal 2023 and Fiscal 2022 long term incentive plans
Transitional plans were put in place to maintain past Sodexo long-term incentives for Pluxee employees – including the
CEO – who left Sodexo on February 1, 2024
and no longer meet the Sodexo presence condition required by the plan up to the end of the vesting period.
Fiscal 2023 plan: performance period will end on August 31, 2025, with a delivery date March 2, 2026
Weight(1)
Financial performance conditions
Organic Revenue Growth rate
40%
Recurring Operating Profit margin rate
20%
Relative performance on Recurring Operating Profit Margin: reach target above competition
20%
Non-financial quantitative performance conditions
1. Diversity (10%)
20%
2. Sustainability (10%)
(1)Criteria and weighting applicable to Pluxee's Executive Committee only, including the Chief Executive Officer.
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Performance shares
Fiscal 2022 plan: performance period will end on August 31, 2024, with delivery date March 3, 2025 (and a
subsequent holding period of one year up to March 3, 2026, applicable to beneficiaries working in France only).
Weight(1)
Financial performance conditions
Total revenues (in million euros)(2)
20.0%
Underlying Operating Profit Margin rate(3)
26.7%
TSR (4)
26.7%
Non-financial quantitative performance conditions
1. Sustainability (13.3%)
2. Diversity (13.3%)
26.6%
(1)Criteria and weighting applicable to the Chief Executive Officer only.
(2)Revenue includes the interest income, that is generated on cash not related to the float (classified in financial income in Pluxee's
consolidated financial statements).
(3)The Underlying Operating Profit is a financial indicator used by Sodexo. The Underlying Operating Profit, as defined by Sodexo,
corresponds to Recurring operating profit (as defined by Pluxee) adjusted (i) to exclude management fees and amortization of
intangible assets acquired through business combination and (ii) to include interest income generated on cash not related to the
float. Underlying Operating Profit Margin rate corresponds to such Underlying Operating Profit divided by Total Revenues (adjusted
to include interest income generated on cash not related to the float, currently classified in Financial income in Pluxee Consolidated
Financial Statements).
(4)Achievement not available at time of publication of this Annual Report. See definition of TSR in section 8.5.2.
2.7.2Summary table of performance shares
Performance share plans granted in Fiscal 2024:
Fiscal 2022 Plan
Fiscal 2023 Plan
Fiscal 2024 Plan
Grant date
February 28, 2024
February 28, 2024
February 28, 2024
Number of beneficiaries at grant date
236
233
200
Total number of granted perf. shares
333,863
447,992
432,303
Of which to the Executive Chair
Of which to the CEO
44,209
54,288
40,575
Vesting date
March 3, 2025
March 2, 2026
March 1, 2027
End of holding period (France-based beneficiaries)
March 3, 2026
Performance conditions (see section 2.7.1 )
Yes
Yes
Yes
Number of shares cancelled during Fiscal 2024⁽¹⁾
29,718
29,717
4,685
Outstanding performance shares at
August 31, 2024
304,145
418,275
427,618
(1)As a result of employee departures, excluding retirement, in accordance with the performance share plan rules.
68
Fiscal 2024 annual report
Corporate governance and remuneration
Corporate governance statement
2.8Corporate governance statement
2.8.1Disclosures pursuant the Dutch Decree on article 10 of the
Takeover Directive
In accordance with the Dutch Decree on article 10 of
the Takeover Directive (Besluit artikel 10
overnamerichtlijn) (the "Takeover Decree"), the
Company makes the following disclosures:
a.For information on the capital structure of the
Company, the composition of the issued share
capital and the existence of the classes of shares,
see section 7.1.2 and note 8 to the Company
financial statements. For information on the rights
attached to the Ordinary Shares and the Special
Voting Shares, see section 2.4.1 and the Articles of
Association and the Loyalty Voting Plan which can
both be found on the Company's website.
At August 31, 2024, the issued share capital of the
Company consisted of 147,174,692 ordinary shares,
representing 70.01% of the aggregate issued share
capital amounting to 2,102,150.55 euros, and
63,040,363 Special Voting Shares, representing
29.99% of the aggregate issued share capital.
b.The Articles of Association do not provide for
transfer restrictions for Ordinary Shares but do
provide for transfer restrictions for Special Voting
Shares (see article 15 of the Articles of
Association). The Loyalty Voting Plan provides for
transfer restrictions for Ordinary Shares included
in the Loyalty Share Register and to Special Voting
Shares (see articles 9 and 10 of the Loyalty Voting
Plan). 
c.For information on shares in the Company's capital
in respect of which pursuant to sections 5:34, 5:35
and 5:43 of the Dutch financial supervision act
(Wet op het financieel toezicht) notification
requirements apply, see section 7.1.3.4, which
contains an overview of shareholders who
declared holdings of 3% or more at the stated date.
d.No special control rights accrue to shares in the
capital of the Company.
e.The Company has not yet launched any employee
share participation program in the sense of
article 1 sub 1(e) of the Takeover Decree. Pluxee's
employee shares partially result from the past
Sodexo employee stock ownership plans. They are
held indirectly through a Pluxee mutual fund (fonds
commun de placement d’entreprise, "FCPE") or
held in direct shareholding. The FCPE's unit-
holders are current and former employees of
Sodexo and Pluxee: three out of six members of
the supervisory board of this mutual fund are
elected members selected among the unit-holders
employed by Pluxee. The supervisory board
exercises the voting rights attached to the
Ordinary Shares held within the fund based on the
choices of these elected members.
f.No restrictions apply to voting rights attached to
shares in the capital of the Company (see section
2.4). There are not any deadlines for exercising
voting rights other than the final registration date
for the general meetings of the Company. The
Articles of Association allow the Company to
cooperate in the issuance of depository receipts
for shares in its capital. At August 31, 2024, no
depository receipts have been issued for shares
in the capital of the Company.
g.The Company is not aware of the existence of any
agreements with Shareholders which may result in
restrictions on the transfer of shares or limitation
of voting rights.
h.The procedures regarding the appointment and
dismissal of Directors are stated in article 17 of the
Articles of Association. The procedure for the
amendment of the Articles of Association is stated
in article 27 of the Articles of Association. For
further information on the rules governing the
appointment and dismissal of Directors, see
sections 2.1.1.4 and 2.1.1.5. For further information
on rules regarding amendments of the Articles of
Association, see section 2.4.2.4.
i.The general meeting of the Company resolved on
January 31, 2024 to authorize the Board of
Directors to issue Ordinary Shares and to grant
rights to subscribe for such Ordinary Shares as
well as to restrict or exclude pre-emptive rights
accruing to Shareholders in connection with
issuances or granting of rights under the
aforementioned authorization (for more
information see section 7.1.2.1). In addition, the
Company has the authority to acquire shares in its
own share capital and to cancel such shares (for
more information see sections 7.1.3.2 and 7.1.3.3).
j.The Company is not a party to any significant
agreements which will take effect, be altered or
terminated upon a change of control of the Company
as a result of a public offer within the meaning of
Section 5:70 of the Dutch financial supervision act,
provided that some of the loan and guarantee
agreements entered into, and some notes issued, by
Pluxee contain clauses that, as it is customary for
such financial transactions, may require early
repayment or termination in the event of a change of
control of the guarantor or the borrower. In certain
cases, that requirement may only be triggered if the
change of control event coincides with other
conditions, such as a rating downgrade.
k.The Company is not party to any contract with a
director or an employee, which provides for a
payment on termination of employment in
connection with a public offer within the meaning of
Article 5:70 of the Dutch financial supervision act.
Fiscal 2024 annual report
69
Corporate governance and remuneration
  Corporate governance statement
2.8.2Compliance with the Dutch Corporate Governance Code
As a company incorporated in the Netherlands and
listed on Euronext Paris, Pluxee is subject to the
Code , which contains governance principles and best
practices for Dutch listed companies. Pluxee is
required to disclose in its management report
whether it complies with the suggested governance
principles and best practices of the Code or list the
reasons for any deviation in its management report.
As a Dutch company, Pluxee does not refer to the
French Afep-Medef Corporate Governance Code or
any other inapplicable governance conventions.
Pluxee complies with all applicable provisions of the
Code except for the provisions stated below.
Pluxee endorses the underlying principles of the
Code and is committed to adhering to the best
practices promoted by this code. Governance
practices adopted by Pluxee that differ from the
Code principles are the following:
More than one Non-Executive Director (i.e., 4 out
of 9) are affiliated with a shareholder exceeding
10% of Ordinary Shares
Best practice provision 2.1.7(iii) of the Code
recommends that there should be at most one Non-
Executive Director who can be considered to be
affiliated with or representing a shareholder who
holds more than 10% of the Ordinary Shares.
At Pluxee three out of nine Non-Executive Directors,
being Sophie Bellon, Nathalie Bellon-Szabo and
François-Xavier Bellon, are representatives of
Bellon S.A. which holds more than 10% of the
Ordinary Shares. Also, one Non-Executive Director,
being Laszlo Szabo, is the son of Nathalie Bellon-
Szabo who is affiliated with Bellon S.A.
Justification: The Company believes that it and all of
its stakeholders will benefit from all four affiliates of
Bellon S.A., especially in respect of their expertise
and valuable knowledge of the Company's business
and the industry the Company operates in, which
outweighs any perceived disadvantage of non-
independence.
The Board decided not to elect any vice chair of
the Board considering the appointment of a
Lead Director
Best practice provision 2.3.6 of the Code
recommends that the chair of the Board ensure
that the Board elects a vice chair, who should
deputize for the chair of the Board when the
occasion arises and should act as a contact for
individual Board members regarding the functioning
of the chair of the Board.
Justification: The Company believes that it is not
needed to appoint a vice chair given the current
Board structure with both an Executive Chair and a
Lead Director. Pursuant to the Board Rules, if the
Lead Director is absent or incapacitated, he may be
replaced temporarily by a Non-Executive Director
designated by the Board for that purpose.
Moreover, the Articles of Association and Board
Rules provide that the Board may designate one or
more Non-Executive Directors as vice-chair and the
Board will consider doing so if and when the Board
structure changes.
2.8.3References included in the corporate governance statement
Pursuant to the Dutch decree on the content of the
Board report, the Company is required to publish a
statement concerning its approach to corporate
governance and compliance with the Code. The
information required to be included in this statement
can be found in the following sections of the Annual
Report:
the information concerning compliance with the
Code is set out in section 2.8.2 Compliance with the
Dutch Corporate Governance Code.
the information concerning the Company's internal
risk management and control systems relating to
the financial reporting process is set out in
Chapter 6 (including section 6.3 Internal control
procedures related to accounting and financial
information).
the information concerning the functioning of the
General Meeting and its powers and rights is set out
under section 2.4.2 Shareholder meetings.
the information concerning the composition and
functioning of the Board and its Committees is set
out under sections 2.1.1 Board of Directors, 2.1.2
Directors, 2.1.2.1 Current Board composition, 2.1.3.1
Audit Committee, and 2.1.3.2 Nomination and
Remuneration Committee.
the information concerning the DE&I Policy is set
out under sections 2.2 Diversity, equity and
inclusion and 5.3.2 Diversity, Equity & Inclusion
(DE&I) at Pluxee.
the information concerning the whistleblower policy
"Code of Ethics" adopted by the Board is set out in
section 5.2.1 Ethics & Compliance: Integrity,
Reliability, Respect.
the information concerning conflicts of interest and
maximum number positions of Directors are
respectively set out in sections  2.3 Potential
conflicts of interest and 2.1.2.7 Directors' positions
outside the Company.
the information concerning the inclusion of the
information required by the Dutch Decree on
article 10 of the Takeover Directive is set out in
section 2.8.1 Disclosures pursuant the Dutch
Decree on article 10 of the Takeover Directive.
70
Fiscal 2024 annual report
Corporate governance and remuneration
Corporate governance statement
2.8.4Supervision by the Non-Executive Directors
Supervision by the Non-Executive Directors during
Fiscal 2024 from January 31, 2024 was achieved as
recommended by provision 5.1.5 of the Dutch
Corporate Governance Code.
"As the Non-Executive Directors, we are responsible
for supervising the Executive Directors' policy and
performance of duties and the Company's general
course of affairs and business, and rendering advice
and direction to the Executive Directors. In
performing our duties, we are guided by the
Company's corporate interests, which extend to the
interests of all of the Company's stakeholders,
including the shareholders and the Company's
creditors, customers and employees".
The Non-Executive Directors fully endorse the Board
report with regards to compliance with the relevant
best practice provisions of the Code, as reflected in
the sections of this Annual Report mentioned below:
Best practice provisions
References of sections in this Annual Report
1.1.3
2.1.3.1
2.1.2
2.1.2.1
2.1.10
2.1.2.2
2.2.8
2.1.2.6
2.3.5
2.1.3.1 (Audit Committee) and 2.1.3.2 (Nomination and Remuneration Committee)
2.4.4
2.1.2.4 – See attendance table
1.3.6 (if applicable)
N.a.
2.2.2 (if applicable)
N.a.
Fiscal 2024 annual report
71
Corporate governance and remuneration
72
Fiscal 2024 annual report
Strong performance in Fiscal 2024
Fiscal 2024 annual report
73
03
Business Performance
1 Adjusted net profit is defined in the section Alternative performance measures (APM) in the appendix
2 At Fiscal 2024 constant rates
3Attributable to the equity holders of the parent
4Excluding a positive impact from the evolution in regulation in Brazil (€191m)
74
Fiscal 2024 annual report
Business Performance
Fiscal 2024 Highlights
3.1Fiscal 2024 Highlights
3.1.1Executive Summary
All business targets achieved - Strong commercial development fueled by continuous investment in Pluxee's
full range of innovative solutions, powerful commercial engine and best-in-class tech capabilities
1,210 million euros Total Revenues, representing +18.6% Organic revenue growth, well above low double-
digit target
430 million euros Recurring EBITDA, growing +24.8% organically, with a Recurring EBITDA margin at 35.6%
reported, i.e. 36.4% on an organic basis implying a +183bps increase, compared to initial objective of stable
margin
379 million euros Recurring free cash flow, i.e. 88% cash conversion rate significantly above 70% target
and increased Net financial cash position of 1,054 million euros
Enhanced shareholder distribution policy with 0.35 euro proposed dividend per share, corresponding to a
25% payout based on an expanded basis of Adjusted net profit1 at 203 million euros
Fiscal 2025 and 2026 financial objectives revised upward reflecting the Group's confidence in structural
market growth trends, its proven business model and ability to deliver successfully on its strategic plan:
low double-digit Organic revenue growth each year confirmed on a higher Fiscal 2024 base;
+75bps Recurring EBITDA margin expansion expected in each of Fiscal 2025 and 20262, leading to
delivery of the initial 3-year target of +250bps organic increase one year ahead of plan
above 75% Recurring cash conversion rate on average over Fiscal 2024-2026 vs. above 70% previously
(in million euros)
Fiscal 2024
Fiscal 2023
Organic growth
Total Growth
Total Revenues
1,210
1,052
18.6%
15.0%
Recurring EBITDA
430
363
24.8%
18.5%
Recurring EBITDA margin
35.6%
34.5%
+183bps
+105bps
Net profit for the year⁽³⁾
133
81
64.2%
Recurring free cash flow
379
289⁽⁴⁾
31.1%
Recurring cash conversion (%)
88%
80%⁽⁴⁾
Net Financial (Debt) / Cash
1,054
859
"As we conclude our first fiscal year, I am proud to announce that we have exceeded all our business and
financial objectives. Fiscal 2024 was marked by the significant transformation of the Group as a
standalone and listed company and by the delivery of outstanding Organic revenue growth, strong
Recurring EBITDA margin expansion and robust cash conversion. Demonstrating our commitment to a
clear capital allocation framework, we have made significant strides on our M&A roadmap with the
deployment of our partnership with Santander in Brazil and the successful acquisition of Cobee in Spain
while pursuing our investments in growth and enhancing our shareholder distribution policy.
These achievements reflect the remarkable efforts and unwavering commitment of all our employees and
I would like to thank them for their contribution to this success. As we transition to Fiscal 2025, I am
confident that Pluxee is well-positioned to deliver on its objectives going forward, continuing to generate
sustainable low double-digit organic growth combined with steady margin expansion and strong cash flow
generation. This is underpinned by the disciplined execution of our strategic roadmap, driven by product
innovation, a powerful commercial engine, best-in-class tech capabilities and a targeted M&A strategy,
creating value for all our shareholders, clients, consumers and merchant partners."
Aurélien Sonet, Chief Executive Officer of Pluxee
Fiscal 2024 annual report
75
Business Performance
Fiscal 2024 Highlights
3.1.2Significant events
3.1.2.1The Spin-off
The Pluxee Group ("the Group") encompasses the
former Benefits & Rewards Services business
segment of the Sodexo Group, separated from
Sodexo's On-Site Services through the distribution of
Pluxee N.V. ("the Company") ordinary shares to
Sodexo shareholders and the subsequent admission
to listing of Pluxee's ordinary shares on the regulated
market of Euronext Paris on February 1, 2024 ("the
Spin-off"). The Spin-off places Pluxee in a stronger
position to execute its strategies and realize its full
potential in fast-growing markets. See section 7.1.1 The
Spin-off in this Annual report for further details.
Financing implemented in connection with the Spin-off
In October 2023, the Group entered into a 2.15 billion
euro financing package with a syndicate of
international banks. Such financing package included
(i) a 1.5 billion euro bridge loan, and (ii) a 0.65 billion
euro revolving credit facility (see Fiscal 2024
Consolidated Financial Statements, note 12.4).
The bridge loan was partly drawn for an amount of
1.1 billion euros on January 11, 2024, to repay the short-
term borrowings due to Sodexo. The bridge loan was
repaid on March 4, 2024, with the proceeds of the
1.1 billion euro bond issue described below.
Inaugural bonds issue
On March 4, 2024, Pluxee N.V. issued bonds for an
aggregate amount of 1.1 billion euros structured in two
tranches:
550 million euro bond issue with a 4.5-year maturity,
redeemable at par value on September 4, 2028 and
bearing interest at an annual rate of 3.5% (effective
interest rate of 3.71%), with interest payable
annually on September 4 (commencing on
September 4, 2024);
550 million euro bond issue with a 8.5-year maturity,
redeemable at par value on September 4, 2032,
and bearing interest at an annual rate of 3.75%
(effective interest rate of 3.87%), with interest
payable annually on September 4 (commencing on
September 4, 2024).
The proceeds of the bonds issued were used to
repay the bridge loan mentioned above.
3.1.2.2Strengthened Executive Committee
The Group has strengthened its Executive Committee
and enhanced its geographic governance to
accelerate the execution of its strategic plan and the
delivery of its medium-term financial objectives.
Alexandre Cotarmanac'h was appointed Chief
Product Officer to drive further enhancement of the
product offering globally.
Thierry Guihard, Managing Director of Pluxee Brazil,
and Malena Gufflet, Managing Director of Pluxee
France, joined the Executive Committee to ensure
alignment and strategic decision-making in the
Group's two largest markets.
Sébastien Godet, previously President of Asia,
Middle East, Türkiye and Africa, was named Chief
Revenue Growth Officer for Asia, Middle East, Africa
and Continental Europe excluding France. Manuel
Fernandez Amezaga , previously Managing Director
of Romania and Bulgaria, was appointed Chief
Revenue Growth Officer for Hispanic Latin America.
V iktoria Otero del Val, Group Chief Strategy,
Marketing and Sales Officer, was also appointed
Chief Revenue Growth Officer for the UK and the
U.S. All three Executive Committee members will
support country teams in setting, enabling and
tracking growth plans, and ensuring best in class
execution.
These events within the Executive Committee, fully
effective from March 2024, do not impact the
segment information since the Group's operating
segments as defined by IFRS 8 "Operating segments"
remain the countries regrouped in Latin America,
Continental Europe and Rest of the world (according
to aggregation criteria set out by IFRS 8).
76
Fiscal 2024 annual report
Business Performance
Fiscal 2024 Highlights
3.1.2.3Closing of the strategic partnership with Santander in Brazil
In July 2023, Pluxee signed a strategic partnership
with Santander in Brazil, one of the largest private
banks in the country, to reinforce Pluxee's market
leadership in Brazil. The transaction was completed
on June 27, 2024 following approval from the
Administrative Council for Economic Defense (CADE)
and the Central Bank of Brazil.
This strategic partnership will strengthen Pluxee's
market position in Brazil through (i) a 25-year
exclusive distribution agreement of Pluxee's
Employee benefit solutions in the Santander network
and (ii) the integration of Ben's business volume and
expertise (Santander's Employee Benefits activity). It
will enable Pluxee to significantly enhance the
distribution of its products through the wide national
network of Santander agencies and bankers and it will
create synergies to capture market share. Through
this operation, Banco Santander (Brasil) S.A. now
holds 20% of Pluxee Benefícios Brasil, the Group
subsidiary operating the Employee Benefits business
in Brazil.
The impact on the Fiscal 2024 consolidated financial
statements is described in Fiscal 2024 Consolidated
Financial Statements, note 3.2. The transaction is
expected to positively contribute to Organic revenue
growth and Recurring EBITDA margin from Fiscal
2025.
3.1.2.4Acquisition of Cobee
In June 2024, Pluxee entered into an agreement to
acquire 100% of Cobee, an Employee Benefits digital-
native player operating in Spain, Portugal and Mexico,
and serving more than 1,500 clients and 100,000
employee consumers with a broad multi-benefit
offering. The acquisition of Cobee will strengthen
Pluxee's position in the growing and underpenetrated
Spanish Employee Benefits market. The combination
of Pluxee and Cobee's respective talent, capabilities,
and technology will create a complete, competitive,
and attractive solution in Spain, Portugal, and Mexico,
broadening the Group's existing benefit offering and
enhancing its tech capabilities at global scale.
On September 26, 2024, the Group announced the
successful completion of the acquisition, following the
approval by Spanish regulatory authorities (see
section 3.4 Subsequent Events). The transaction is
expected to be neutral in terms of Pluxee’s Recurring
EBITDA and Recurring free cash flow in Fiscal 2025
and accretive to Recurring EBITDA margin and Net
income from Fiscal 2026.
3.1.2.5Other transactions
In December 2023, the Group disposed of its
minority stake in ePassi for 67 million euros.
In August 2024, in accordance with agreements
signed with Zeta Investments Holdings Pte Ltd, the
Group:
disposed of its 7.46% minority stake in Zeta
Investments Holdings Pte Ltd for 57 million U.S.
dollars (52 million euros);
acquired the 29.22% minority stake held by Zeta
Investments Holdings Pte Ltd in Pluxee India
Private Limited for 60 million U.S. dollars (55 million
euros).
See Fiscal 2024 Consolidated Financial Statements,
notes 3.4 and 4.2, for additional information on these
transactions and their impact on Consolidated
Financial Statements.
3.1.2.6Other significant events
On November 16, 2023, the Paris Court of Appeal
confirmed the conviction issued by the French
competition authority to rule against the meal
benefit issuers and fined Pluxee France S.A.
(formerly Sodexo Pass France S.A.), jointly and
severally with Sodexo S.A., for an amount of
126 million euros. The Group recorded a provision of
127 million euros (including Pluxee's share of the CRT
fine) in Other Income and Expenses as of
August 31, 2023. Vigorously contesting this decision,
Sodexo and Pluxee France filed an appeal in
cassation on December 18, 2023, and therefore the
proceedings are still ongoing (see Fiscal 2024
Consolidated Financial Statements, note  10.2).
Fiscal 2024 annual report
77
Business Performance
Fiscal 2024 Performance
3.2Fiscal 2024 Performance
3.2.1Consolidated Financial results
(in million euros)
Fiscal 2024
Fiscal 2023
Total Growth
Total Revenues
1,210
1,052
15.0%
Operating expenses
(780)
(689)
13.2%
Recurring EBITDA⁽¹⁾
430
363
18.5%
Depreciation, amortization and impairment
(89)
(78)
13.7%
Recurring operating profit (Recurring EBIT)
341
285
19.8%
Other operating income and expenses
(92)
(150)
-38.9%
Operating profit (EBIT)
250
135
85.1%
Financial income and expenses
(20)
28
-170.4%
Profit before tax for the year
230
163
41.1%
Income tax expense
(91)
(80)
13.7%
Share of net profit of companies accounted for using the equity
method
(0)
Net profit for the year
139
83
67.3%
Of which:
Attributable to the equity holders of the parent
133
81
64.2%
Attributable to non-controlling interests
6
2
177.5%
(1)Supplemental non-IFRS financial measure defined in section 3.5 Alternative performance measure (APM) definitions.
3.2.1.1Total Revenues
Total Revenues by nature
(in million euros)
Fiscal 2024
Fiscal 2023
Organic
growth
Scope effect
Currency
effect
Total Growth
Operating revenue
1,055
953
13.3%
0.3%
-2.9%
10.7%
Float revenue
155
99
69.0%
1.5%
-14.0%
56.4%
Total Revenues
1,210
1,052
18.6%
0.4%
-3.9%
15.0%
Total Revenues stood at 1,210 million euros in
Fiscal 2024, representing an Organic growth rate of
+18.6%, well above the Group's financial objectives
communicated during the Capital Markets Day on
January 10, 2024 (i.e. low double digit Organic revenue
growth). Currency fluctuations led to a -3.9% impact,
mainly due to operations in Türkiye and Brazil, while
recording a +0.4% scope effect related to the
integration of Santander Brazil's Employee Benefit
activity following the closing of the strategic
partnership in June 2024. This strong performance
highlights the positive business momentum
experienced by the Group and its commitment to
disciplined execution.
Over Fiscal 2024, Operating revenue grew +13.3%
organically (+10.7% Total Growth) to 1,055 million euros
while Float revenue was up +69.0% organically
(+56.4% Total Growth) to 155 million euros.
78
Fiscal 2024 annual report
Business Performance
Fiscal 2024 Performance
Total Revenues by region
(in million euros)
Fiscal 2024
Fiscal 2023
Organic
growth
Scope effect
Currency
effect
Total Growth
Continental Europe
534
466
14.5%
-0.1%
14.4%
Latin America
460
394
17.3%
1.0%
-1.6%
16.8%
Rest of the world
216
192
31.0%
-18.2%
12.9%
Total Revenues
1,210
1,052
18.6%
0.4%
-3.9%
15.0%
Total Revenues in Continental Europe grew +14.4%,
i.e. +14.5% organically, up +68 million euros, to
534 million euros, accounting for 44% of Total
Revenues.
Total Revenues in Latin America grew +16.8%, i.e.
+17.3% organically, up +66 million euros, to 460 million
euros, accounting for 38% of Total Revenues.
Total Revenues in Rest of the world grew +31.0%
organically, excluding a -18.2% currency impact, up +24
million euros to 216 million euros, accounting for 18%
of Total Revenues.
Operating revenue by line of service
(in million euros)
Fiscal 2024
Fiscal 2023
Organic
growth
Scope effect
Currency
effect
Total Growth
Employee Benefits
892
786
16.7%
0.4%
-3.5%
13.6%
Other Products and
Services
163
167
-2.7%
0.0%
-2.7%
Total Operating revenue
1,055
953
13.3%
0.3%
-2.9%
10.7%
Operating revenue for Fiscal 2024 increased to
1,055 million euros, up +10.7% compared to Fiscal
2023, including a -2.9% currency effect and a +0.3%
positive scope effect related to the integration of
Santander Brazil's Employee Benefit activity since the
closing date of the strategic partnership. With +13.3%
organic growth delivered over the year, Pluxee
continued to present a sustained pace of growth in
Operating revenue, driven by the Employee Benefit
line of services over Fiscal 2024.
Employee Benefits generated 892 million euros in
Operating revenue over Fiscal 2024, growing +16.7%
organically, excluding -3.5% negative currency effect.
Operating revenue in the Employee Benefits business
accounted for 85% of total Operating revenue.
Performance in Employee Benefits was fueled by
double-digit growth in business volume issued,
supported by a steady increase in the average take-
up rate for Fiscal 2024 which grew to 4.95%
compared to 4.73% in Fiscal 2023. Such improvement
in the take-up rate reflects the Group's strong
commercial focus as well as the positive impact of the
change in regulation in Brazil on client commission
rates. Substantial growth in business volume resulted
from the strong commercial dynamics experienced by
the Group across countries and client sizes,
leveraging its powerful commercial engine to win both
large accounts and small and medium enterprises.
Growth was further driven by the continuous efforts
deployed to realize the full potential of the client
portfolio through further increases in average face
value and cross-selling.
Other Products and Services generated Operating
revenue of 163 million euros in Fiscal 2024 compared to
167 million euros in Fiscal 2023 representing 15% of total
Operating revenue. The performance of Other Products
and Services reflected changes in some Public Benefit
contracts, including the discontinuation of a Public
Benefit contract in Chile (Latin America) and large
programs issued in Fiscal 2023 in Continental Europe.
The Group continued to rationalize its portfolio in the UK
and U.S. in order to focus on the digital Employee
Engagement offering. Except in Chile, all significant Public
Benefit contracts have been successfully renewed
paving the way for a progressive return to growth in that
line of service over Fiscal 2025.
Fiscal 2024 annual report
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Business Performance
Fiscal 2024 Performance
Operating revenue by region
(in million euros)
Fiscal 2024
Fiscal 2023
Organic
growth
Scope effect
Currency
effect
Total Growth
Continental Europe
472
423
11.5%
-0.1%
11.4%
Latin America
405
360
13.2%
0.8%
-1.5%
12.5%
Rest of the world
178
170
18.0%
-12.8%
5.2%
Total Operating revenue
1,055
953
13.3%
0.3%
-2.9%
10.7%
The ongoing robust performance in Operating
revenue reflected positive business dynamics across
countries with all regions delivering double digit
organic growth over the fiscal year.
In Continental Europe, Operating revenue grew
+11.4%, up +49 million euros to 472 million euros and
+11.5% organically. This solid performance is driven by
strong commercial momentum in Western European
countries such as Belgium and France while facing
high comparison bases in Central and Eastern
Europe, especially over the second half of Fiscal
2024.
Growth was driven by strong commercial momentum
with Pluxee solutions experiencing growing traction,
particularly in Belgium and France. As an example,
Pluxee was entrusted by the French security forces
with meal benefit distribution for the Paris 2024
Olympics. As such, more than 90,000 civil servants
and military personnel were equipped with a meal
card for the entirety of the games. Positive
momentum was also fueled by the continuous
increase in average face value to reach the legal face
value cap established by Public Authorities, as is the
case in Romania. Cross-selling across Pluxee's
product range also contributed significantly to the
steady performance delivered over the year in the
region. In Belgium, the Group was able to leverage a
one-off government measure supporting purchasing
power to develop and deploy a non-recurring benefit
program to existing and new clients.
In Latin America, Operating revenue reached
405 million euros in Fiscal 2024, growing +13.2%
organically, excluding a -5.5% currency impact
attributable to Brazil and Mexico, particularly during
the fourth quarter.
The solid performance in Latin America resulted from
strong new development, driven by the growing
penetration of small and medium enterprises. In
Brazil and Mexico, small and medium enterprises
represented around 35% of business volume growth
over the year. Pluxee continued to manage actively its
client portfolio, constantly leveraging analytics to
advise clients in driving average face value upward.
The performance of the region in the second half of
Fiscal 2024 reflected the change in regulation that
occurred in Brazil in May 2023, and the
discontinuation of a Public benefit contract in Chile.
As a result, Operating revenue organic growth in Latin
America landed at +6.5% in the second half of Fiscal
2024 and is expected to rebound in the First Half
Fiscal 2025.
In Rest of the world, Operating revenue amounted to
178 million euros in Fiscal 2024, showing +18.0%
Organic growth excluding a -12.8% currency impact
mostly related to the evolution of the Turkish Lira.
Performance was driven in the region by the growing
adoption and usage of Pluxee solutions across
countries. In Türkiye, the Group has continued to take
advantage of the hyperinflationary environment
ensuring additional increases in average face value
across its client portfolio and further penetrating the
meal benefit segment by signing new contracts.
Development was also particularly strong in India
across the full range of employee benefit products.
Float revenue
(in million euros)
Fiscal 2024
Fiscal 2023
Organic
growth
Scope effect
Currency
effect
Total Growth
Continental Europe
62
43
44.1%
-0.2%
43.9%
Latin America
55
34
61.2%
4.1%
-2.0%
63.3%
Rest of the world
38
22
129.0%
-58.8%
70.2%
Total Float revenue
155
99
69.0%
1.5%
-14.0%
56.4%
Float revenue increased to 155 million euros in
Fiscal 2024, growing +69.0% organically. After
adjusting for a +1.5% scope effect and a -14.0%
currency effect, overall Float revenue growth for the
year was +56.4%.
The significant increase in Float revenue was driven
by the expansion of the Float in all regions, which was
enhanced by continuously increasing business
volume as well as the ability of the Group to seize
investment opportunities (longer tenor, fixed rate) to
secure Float revenue in light of interest rate
fluctuations. Interest rates remained at a high level
globally over Fiscal 2024, even if a progressive
decrease has been observed in Brazil and in
Continental Europe. In Türkiye specifically, the
depreciation of the Turkish Lira was compensated by
an increase in interest rates that fostered Float
revenue generation in the country.
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Fiscal 2024 Performance
Taking into account the forward evolution of interest
rates and foreign currency fluctuations, the Group
expects to generate a slight organic growth in Float
revenue both in Fiscal 2025 and 2026 compared to
Fiscal 2024, driven by the expansion of the Float and
the optimization of the Group's investments
compensating the expected evolution in interest
rates.
3.2.1.2Recurring EBITDA
(in million euros)
Fiscal 2024
Fiscal 2023
Organic
growth
Scope effect
Currency
effect
Total Growth
Total Recurring EBITDA
430
363
24.8%
0.5%
-6.8%
18.5%
Recurring EBITDA increased to 430 million euros in Fiscal 2024, growing by +24.8% organically and +18.5% at
current rates including a non-significant scope effect coming from the integration of Santander Brazil's
Employee Benefit activity.
Recurring EBITDA reached 430 million euros in
Fiscal 2024, up +18.5% year-on-year and +24.8%
organically. It includes a +0.5% scope effect related
to the integration of Santander Brazil's employee
benefits activity following the closing of the strategic
partnership in June 2024 and a -6.8% currency effect.
The Recurring EBITDA margin increased by +183bps
to 36.4% on an organic basis, absorbing standalone
costs, and well above the Group's financial objective
of at least stable at 34.5% at constant rates,
announced in January 2024 at Capital Markets Day
and subsequently increased to at least 35%. On a
reported basis, Recurring EBITDA margin stood at
35.6%, representing a +105bps increase including
currency impacts.
The increase in Recurring EBITDA, absorbing the
new standalone costs, was driven by steady growth in
business volumes and substantial increase in
Operating revenue in all regions, a positive
contribution of Float revenue as well as operating
leverage and progressive cost optimization. The
operating EBITDA margin expansion in Fiscal 2024
was back-end loaded, as the First Half reflected one-
off effects related to the spin-off such as
management fees still invoiced by Sodexo. All the
regions contributed to this substantial increase in
Recurring EBITDA.
3.2.1.3Operating profit (EBIT)
(in million euros)
Fiscal 2024
Fiscal 2023
Recurring EBITDA
430
363
Depreciation, amortization and impairment
(89)
(78)
Other operating income and expenses
(92)
(150)
Operating profit (EBIT)
250
135
Operating profit (EBIT) amounted to 250 million
euros in Fiscal 2024 compared to 135 million euros for
Fiscal 2023.
Other operating income and expenses amounted to
-92 million euros, as a result of one-off charges
related to (i) the Spin‑off and listing that took place on
February 1, 2024, including the rebranding that
introduced the new identity of the Group, for a total
amount of -62 million euros, (ii) the write-off of specific
digital assets related to the Zeta platform narrowed
down to two countries for -16 million euros, (iii)
restructuring and rationalization costs of -8 million
euros as well as (iv) M&A costs related to business
combinations for -7 million euros. Other operating
income encompassed a capital gain on disposal of
investments in equity-accounted companies.
3.2.1.4Financial income and expenses
(in million euros)
Fiscal 2024
Fiscal 2023
Gross borrowing cost
(52)
(20)
Interest income from cash and cash equivalents
44
47
Net borrowing cost
(8)
27
Other financial income and expenses
(12)
1
Financial income and expenses
(20)
28
Financial income and expenses stood at -20 million
euros in Fiscal 2024, compared to 28 million euros for
Fiscal 2023. This variation of -47 million euros results
mainly from the increase of -32 million euros in Gross
borrowing cost that occurred in Fiscal 2024 as a
result of the refinancing of the Group in connection
with its new capital structure as part of the Spin-off.
Gross borrowing cost was made up of (i) interest on
loans with Sodexo S.A. (including the vendor loan)
Fiscal 2024 annual report
81
Business Performance
Fiscal 2024 Performance
amounting to -17 million euros, (ii) costs related to the
bridge loan amounting to -11 million euros (of which
-7 million euros of interest) and (iii) interest and
expenses related to the bond issuance completed on
March 4, 2024, as well as fees related to external
debt (such as a Revolving Credit Facility set-up),
totaling -22 million euros.
Interest income generated on non-Float related cash
and cash equivalents amounted to 44 million euros,
partially offsetting the gross borrowing cost.
Other financial income and expenses mainly
consisted of the impact of hyperinflation in Türkiye
amounting to -6 million euros and the net foreign
exchange gains and losses amounting to -3 million
euros.
3.2.1.5Profit before tax
Profit before tax amounted to 230 million euros for Fiscal 2024 compared to 163 million euros for Fiscal 2023. .
3.2.1.6Income Tax
Income tax expense amounted to -91 million euros for
Fiscal 2024 compared to -80 million euros for
Fiscal 2023.
The Effective tax rate went from 49.1% in Fiscal 2023
including the impacts of the litigation with the French
competition authority, down to 39.5% in Fiscal 2024,
reflecting the one-off costs related to the Spin-off.
3.2.1.7Net profit
Net profit for the year increased by +67.3%, up
+56 million euros, to 139 million euros for Fiscal 2024
from 83 million euros for Fiscal 2023. It was driven by
significant increase in Total revenues and
enhanced Recurring EBITDA margin, while reflecting
the new capital structure of the Group and the Other
operating expenses as well as the income tax
expense specifically related to Fiscal 2024.
3.2.1.8Adjusted net profit
(in million euros)
Fiscal 2024
Fiscal 2023
Net profit for the year - Attributable to the equity holders of the parent
133
81
Other operating income and expenses
92
150
Tax impact on Other operating income and expenses
(20)
(6)
Neutralization of Other income and expenses (net of tax) attributable to non-controlling
interests
(1)
Adjusted net profit for the year - Attributable to the equity holders of the parent
203
225
Adjusted net profit (Attributable to the equity holders of the parent) was 203 million euros for Fiscal 2024
compared to 225 million euros for Fiscal 2023.
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Fiscal 2024 Performance
3.2.1.9Adjusted earning per share
Attributable to the equity holders of the parent
Fiscal 2024
Fiscal 2023
Basic weighted average number of shares⁽¹⁾
146,517,613
146,348,321
Average dilutive effect of free share plans
606,517
364,024
Diluted weighted average number of shares⁽¹⁾
147,124,130
146,712,345
Net profit for the year (in million euros)
133
81
Basic earnings per share (in euro)
0.91
0.55
Diluted earnings per share (in euro)
0.90
0.55
Adjusted net profit for the year (in million euros)
203
225
Adjusted basic earnings per share (in euro)
1.39
1.54
Adjusted diluted earnings per share (in euro)
1.38
1.53
(1)For further details on earnings per share calculation see Fiscal 2024 Consolidated Financial Statements, note 11.2 Earnings per
share.
3.2.2Liquidity and capital resources
3.2.2.1General
The Group operates under a centralized cash
management framework to effectively manage its
liquidity needs.
The Group utilizes internal cash pooling arrangements
through its central treasury management subsidiary,
Imagor. As of August 31, 2024, Total Cash and Current
financial assets totaled 2,230 million euros (excluding
Restricted cash for 973 million euros), compared to
2,162 million euros at August 31, 2023 (excluding
Restricted cash for 936 million euros). More precisely,
at the end of Fiscal 2024, such Total Cash and
Current financial assets consisted of 1,421 million
euros in Cash and cash equivalents excluding
Restricted cash and 814 million euros in Current
financial assets net of -6 million euros in Bank
overdrafts. Over the course of Fiscal 2024, the Group
invested a larger amount of cash in longer-maturity
financial instruments, resulting in lower Cash and
cash equivalents and higher Current financial assets
at August 31, 2024 versus the previous year. Pluxee's
Net Financial Cash position increased to 1,054 million
euros from 859 million euros the previous fiscal year.
The Group believes its financial resources are
sufficient to meet its current requirements.
Pluxee Group maintains its liquidity management with
a combination of gross cash, long-term committed
financial debt, an undrawn Revolving Credit facility
and robust cash generation. It has issued two bonds
of 550 million euros each with respectively 2028 and
2032 tenors, to refinance the bridge loan, which was
set up for the Spin-off to repay the short-term
borrowings due to Sodexo group. These bonds are
rated BBB+ by S&P, aligning with investment-grade
standards.
To secure its liquidity, the Group has a revolving credit
facility amounting to 650 million euros, now maturing
in October 2029, after obtaining bank approval on
October 2, 2024, to extend the original termination
date by an additional year. The revolving credit facility
may be further extended for an additional one-year
period at the Company's option. Notably, as of August
31, 2024, the facility had not been drawn. The Group
emphasizes the importance of efficient cash
management and liquidity strategies to support its
operations and growth. While the Group relies on
internal cash pooling, the Group benefits from a mix of
credit facilities and bond issuances, reflecting its
approach to maintaining financial stability.
Fiscal 2024 annual report
83
Business Performance
Fiscal 2024 Performance
3.2.2.2 Recurring free cash flow generation and conversion
(in million euros)
Fiscal 2024
Fiscal 2023
Recurring EBITDA
430
363
Capital expenditures
(116)
(116)
Change in working capital (including restricted cash variation)⁽¹⁾
225
288
Income tax paid
(100)
(96)
Exclusion of antitrust one-off penalty payment
0
45
Other⁽²⁾
(4)
2
Recurring LGO
436
486
Restricted cash variation exclusion
(57)
(6)
Recurring free cash flow⁽¹⁾
379
480
Recurring cash conversion rate
88%
132%
(1)Change in working capital in Fiscal 2023 including a positive impact from the evolution in regulation in Brazil for 191 million euros.
Excluding this one-off, Change in working capital would have amounted to 97 million euros and Recurring free cash flow to 289 million
euros in Fiscal 2023.
(2)Partly including repayments of lease liabilities, cancellation of non-cash charges, and net interests received. Excluding impact from
other income and expenses received / paid.
Recurring free cash flow amounted to 379 million
euros in Fiscal 2024 compared to 289 million in
Fiscal 2023 excluding one-off impact, i.e. 480 million
euros reported.
In Fiscal 2024, the Group continued to invest,
especially in technology and data, strengthening its IT
infrastructure following the Spin-off and paving the
way for future growth. Capital expenditures amounted
to 116 million euros representing 9.6% of Total
Revenues, compared to its objective of c. 10% of Total
Revenues.
The strong generation of Recurring free cash flow in
Fiscal 2024, in addition to the improvement in
Recurring EBITDA, was driven by the positive Change
in working capital of 225 million euros reflecting strong
business growth. The evolution in the product mix in
Fiscal 2024 led to a higher share of restricted cash
regulated solutions issued, especially in Belgium,
leading to a -57 million euros impact on working
capital.
Income tax paid amounted to 100 million euros in
Fiscal 2024, reflecting the impact of the Effective tax
rate and timing effect of the one-off costs on Profit
before tax.
The Recurring cash conversion rate was 88% in
Fiscal 2024 compared to 80% in Fiscal 2023,
adjusted from the positive impact from the evolution
in regulation in Brazil mentioned above (i.e. 132%
reported).
3.2.2.3 Net Financial (Debt)/Cash
(in million euros)
August 31, 2024
August 31, 2023
Long-term borrowings
(1,091)
(11)
Long-term lease liabilities
(51)
(38)
Short-term borrowings
(22)
(1,244)
Short-term lease liabilities
(11)
(10)
Gross financial debt
(1,175)
(1,303)
Cash and cash equivalents⁽¹⁾
1,421
1,625
Bank overdrafts
(6)
(5)
Current financial assets
814
542
Total Cash and Current financial assets
2,230
2,162
Net Financial (Debt) / Cash
1,054
859
(1)Excluding Restricted cash related to the float standing at 973 million euros as of August 31, 2024, compared to 936 million euros as
of August 31, 2023.
Net Financial (Debt) / Cash position as of August 31,
2024 stood at 1,054 million euros compared to 859
million euros as of August 31, 2023, representing an
increase of +195 million euros.
This increase was fueled mainly by an inflow of
379 million euros coming from Recurring free cash
flow and to a lesser extent, by the disposal of non-
consolidated investments and a positive cash
position resulting from Santander Brazil's Employee
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Fiscal 2024 annual report
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Fiscal 2024 Performance
Benefit activity. It was partially offset by the cash
impact of the currency effects, the Other operating
income and expenses incurred over Fiscal 2024 and
other effects such as purchase of treasury shares
and recognition of Lease Liabilities.
Long-term borrowings amounted to 1,091 million euros
in Fiscal 2024, corresponding to the bonds issued at
the end of February 2024, with a closing date of
March 4, 2024.
Cash and cash equivalents stood at 1,421 million euros
as of August 31, 2024, compared to 1,625 million euros
as of August 31, 2023, while Current financials assets
amounted to 814 million euros compared to 542
million euros as of August 31, 2023. These variations
resulted from the gradual diversification of the
Group's investment policy starting in the second half
of fiscal year 2024, which included an extension of
cash investment maturity and progressive exposure
to money market funds to further optimize returns.
Cash and cash equivalents were mostly invested in
(i) bank balances and (ii) short-term investments in
bank term deposits and risk-free interest-bearing
demand deposits over Fiscal 2024.
3.2.2.4Float and non-Float related cash
Float-related cash increased to 2,753 million euros as
of August 31, 2024, compared to 2,562 million euros
as of August 31, 2023, i.e. an increase of +191 million
euros in Fiscal 2024. The growth of the Float reflected
the strong positive momentum in business volumes,
which continued to progress quarter over quarter.
Non Float-related cash stood at 455 million euros as of
August 31, 2024, compared to 541 million euros as of
August 31, 2023. The strong generation of Non-Float
related cash over Fiscal 2024 was offset by the
repayment of debt, the purchase of treasury shares,
foreign exchange impact and Other operating income
and expenses incurred over Fiscal 2024 .
(in million euros)
August 31, 2024
August 31, 2023
Proforma
August 31, 2023
Value in circulation and related payables
3,728
3,543
3,543
Net trade receivables related to the float
975⁽¹⁾
981
1,029
Float-related cash
2,753
2,562⁽²⁾
2,515
Non Float-related cash
455
541
588
Total Liquidity⁽³⁾
3,208
3,103
3,103
(1)As of August 31, 2024,Net trade receivables related to the float of 975 million euros composed of trade receivables related to the
float of 1,068 million euros net of advances from clients of 93 million euros.
(2)Proforma amount of Float-related cash with the estimated identification of 48 million euros of net trade receivables not related to
the float as of August 31, 2023, while such information was not available as of August 31, 2023.
(3) Excluding -6 million euros of Bank overdrafts
3.3Outlook
During its Capital Markets Day, the Group set out
medium-term financial objectives focusing on
delivering sustainable Organic revenue growth,
improving Recurring EBITDA margin and maintaining
strong Recurring cash conversion.
Based on the strong financial performance delivered
in Fiscal 2024, Pluxee has increased its financial
objectives for Fiscal 2025 and Fiscal 2026:
Low double-digit Organic revenue growth
confirmed for both Fiscal 2025 and 2026 , based
on a higher Fiscal 2024 revenue base;
+75bps Recurring EBITDA margin expansion
expected in each of Fiscal 2025 and 2026 ,
leading to delivery of the initial 3-year target of
+250bps organic increase one year ahead of plan ;
Above 75% Recurring cash conversion on
average over Fiscal 2024 to Fiscal 2026
compared to above 70% previously.
Fiscal 2025 and 2026 financial objectives include:
a slight organic growth in Float revenue year on
year , based on current forward curves, and driven
by the expansion of the Float and the optimization
of the Group's investments compensating for the
expected evolution in interest rates;
the synergies to be generated through the
deployment of the partnership with Santander and
the integration of Cobee; and
the possible regulatory change in Italy with a
potential 5% cap on merchant commissions for
meal & food benefits in the private sector, noting
that meal & food solutions in Italy contribute to less
than 3% of the Group’s financial aggregates.
Fiscal 2024 annual report
85
Business Performance
Subsequent Events
3.4Subsequent Events
3.4.1Completion of Cobee acquisition
On September 25, 2024, after receiving clearance
from Spanish regulatory authorities, the Group
completed the 100% acquisition of Cobee.
The majority of the transaction price was paid on the
closing date, while the agreement also provided for
two earn-outs, subject to the achievement of defined
milestones that have been designed to align all
stakeholders' interests and representing, if achieved,
less than 50% of the fixed base price paid on the
closing date. The acquisition will be fully funded from
existing cash resources with limited impact on Group
leverage.
3.4.2Extension of the revolving credit facility
The Group obtained bank approval on October 2, 2024 to extend the original maturity of the 650 million euro
revolving credit facility by an additional year, which now matures in October 2029.
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Alternative performance measure (APM) definitions
3.5Alternative performance measure (APM) definitions
Adjusted basic / diluted earnings per share
Adjusted basic or diluted earnings per share are
calculated by dividing Adjusted net profit (attributable to
the equity holders of the parent) by respectively basic
weighted average number of shares or diluted weighted
average number of shares.
See section 3.2.1.9 Adjusted earning per share.
Adjusted net profit
Adjusted net profit serves as the basis for calculating
the dividend payout ratio.
Adjusted net profit consists of Net profit (attributable to
Group equity holders) restated for the impact of items
recognized in Other operating income and expenses, net
of income tax and non-controlling interests.
See section 3.2.1.8 Adjusted net profit.
Float-related cash
Float-related cash corresponds to the cash collected
from clients in relation to the value loaded on cards or
the issuance of digital solutions or paper vouchers, but
not yet reimbursed to merchants (Float).
Float is calculated as Value in circulation and related
payables minus Net trade receivables related to the
float (corresponding to Trade receivables related to the
float restated from Advances from clients).
See section 3.2.2.4 Float and non-Float related cash.
Net Financial (Debt) / Cash
Net Financial (Debt) / Cash evaluates the Group's
liquidity, capital structure and financial leverage. Net
Financial (Debt) / Cash consists of gross borrowings and
lease liabilities, minus the Cash and cash equivalents
(net of overdraft) and Current financial assets.
See section 3.2.2.3 Net Financial (Debt)/Cash.
Non-Float Related Cash
Non-Float related Cash is calculated as Cash, Cash
equivalents and Current financial assets excluding the
cash collected from clients in relation to business
volumes issued.
See section 3.2.2.4 Float and non-Float related cash.
Organic revenue growth
Organic revenue growth is calculated as growth in the
current period, calculated using the exchange rate for
the prior fiscal period, and adjusted for the impact in the
comparable prior period to include or remove the effect
of acquisitions and/or divestitures that have occurred
subsequent to that period.
See section 3.2.1.1 Total Revenues.
Recurring cash conversion rate
The Recurring cash conversion rate measures the ability
of the Group to convert its Recurring EBITDA into Cash.
The Recurring cash conversion rate consists of the ratio
of Recurring free cash flow to Recurring EBITDA.
See section 3.2.2.2 Recurring free cash flow generation
and conversion.
Recurring EBITDA
Recurring EBITDA is used to assess the performance of
reported operating segments.
Recurring EBITDA is calculated by deducting the impact
of amortization, depreciation and impairment of
intangible assets, property, plant and equipment, and
right-of-use assets relating to leases (as reported in the
line Depreciation, amortization and impairment of the
consolidated income statement) from the Recurring
operating profit (Recurring EBIT) presented in the
consolidated income statement.
See sections 3.2.1.2 Recurring EBITDA and 3.2.1.3
Operating profit (EBIT).
Recurring EBITDA margin
Recurring EBITDA margin consists of the ratio of
Recurring EBITDA to Total Revenues.
See section 3.2.1.2 Recurring EBITDA.
Recurring free cash flow
The Recurring free cash flow measures the net cash
generated from operations that is available for strategic
investments (net of divestments), for financial debt
repayment, and for payments of dividends to
shareholders.
Recurring free cash flow is calculated as Net cash
provided by operating activities as shown in the
consolidated cash flow statement minus (i) Acquisitions
of property, plant and equipment and intangible assets,
(ii) Repayments of Lease liabilities and (iii) Restatement
of Other operating income and expenses on Net cash
from operating activities.
See section 3.2.2.2 Recurring free cash flow generation
and conversion.
Recurring Liquidity Generated by Operations
(LGO)
Recurring Liquidity Generated by Operations provides
information to measure the net cash generated from
operations regardless of the differences in regulations
governing the issuance of digitally delivered services,
cards and paper vouchers.
Recurring Liquidity Generated by Operations is
calculated as Recurring Free Cash Flow plus the Change
in restricted cash related to the Float.
See section 3.2.2.2 Recurring free cash flow generation
and conversion.
Recurring operating profit (Recurring EBIT)
Recurring operating profit (Recurring EBIT)
corresponds to Operating profit (EBIT) before Other
operating income and expenses.
See section 3.2.1.3 Operating profit (EBIT).
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87
Business Performance
88
Fiscal 2024 annual report
Pluxee's Fiscal 2024 financial
statements
Fiscal 2024 annual report
89
04
Financial statements
90
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
4.1Consolidated financial statements for Fiscal 2024
(August 31, 2024)
4.1.1Consolidated income statement
(in million euros)
Notes
Fiscal 2024
Fiscal 2023
Operating revenue
1,055
953
Float revenue
155
99
Total Revenues
5.1
1,210
1,052
Operating expenses
5.2
(780)
(689)
Depreciation, amortization and impairment
(89)
(78)
Recurring operating profit (Recurring EBIT)
341
285
Other operating income and expenses
5.2
(92)
(150)
Operating profit (EBIT)
250
135
Financial income and expenses
12.1
(20)
28
Profit before tax for the year
230
163
Income tax expense
9.1
(91)
(80)
Share of net profit of companies accounted for using the equity method
(0)
Net profit for the year
139
83
Of which:
Attributable to the equity holders of the parent
133
81
Attributable to non-controlling interests
6
2
Basic earnings per share (in euro)
11.2
0.91
0.55
Diluted earnings per share (in euro)
11.2
0.90
0.55
4.1.2Consolidated statement of comprehensive income
(in million euros)
Notes
Fiscal 2024
Fiscal 2023
Net profit for the year
139
83
Components of other comprehensive income that may be
subsequently reclassified to profit or loss
(116)
(30)
Currency translation adjustment
11
(116)
(30)
Components of other comprehensive income that will not be
subsequently reclassified to profit or loss
1
52
Remeasurement of defined benefit plan obligation
6.1 and 11.1
0
(0)
Change in fair value of financial assets revalued through other
comprehensive income⁽¹⁾
11.1 and 12.3
2
54
Tax on components of other comprehensive income that may not be
subsequently reclassified to profit or loss
11.1
(1)
(2)
Other comprehensive income (loss), after tax for the year
(115)
22
Total Comprehensive income for the year
24
105
Of which: 
Attributable to the equity owner of Pluxee group 
32
105
Attributable to non-controlling interests 
(8)
(0)
(1)Including 54 million euros in Fiscal 2023 corresponding to the fair value reassessment of ePassi investment based on the expected
disposal price (refer to notes 3.5, 4.2 and 12.3.1).
Fiscal 2024 annual report
91
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
4.1.3Consolidated statement of financial position
Assets
(in million euros)
Notes
August 31, 2024
August 31, 2023
Goodwill
7.1
670
627
Other intangible assets
7.2
468
220
Property, plant and equipment
19
18
Right-of-use assets relating to leases
8.2
56
47
Investments in equity-accounted companies
6
1
Non-current financial assets
12.3
35
36
Other non-current assets
10.2
127
0
Deferred tax assets
9.3
17
27
Non-current assets
1,399
976
Trade receivables
5.3
1,084
1,122
Other current operating assets
5.3
182
287
Income tax receivable
56
45
Current financial assets
12.3
814
542
Restricted cash related to the float
12.3
973
936
Cash and cash equivalents
12.2
1,421
1,625
Assets held for sale
4.2
19
140
Current assets
4,548
4,697
Total Assets
5,947
5,673
Shareholders' equity and liabilities
(in million euros)
Notes
August 31, 2024
August 31, 2023
Issued capital
11.1
2
Treasury shares
11.1
(33)
Additional paid-in capital, reserves and retained earnings
320
(36)
Currency translation adjustment reserve
(31)
78
Equity attributable to the equity holders of the parent
258
42
Non-controlling interests
11.1
96
5
Total Shareholders' Equity
353
47
Long-term borrowings
12.4
1,091
11
Long-term lease liabilities
8.1
51
38
Employee benefits liability
6
8
15
Non-current provisions
10.1
133
8
Deferred tax liabilities
22
46
Non-current liabilities
1,305
118
Bank overdrafts
12.2
6
5
Short-term borrowings
12.4
22
1,244
Short-term lease liabilities
8.1
11
10
Trade and other payables
5.3
489
548
Current provisions
10.1
1
128
Income tax payable
32
30
Value in circulation and related payables
5.3
3,728
3,543
Current liabilities
4,288
5,508
Total Shareholders' Equity and Liabilities
5,947
5,673
92
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
4.1.4Consolidated cash flow statement
(in million euros)
Notes
Fiscal 2024
Fiscal 2023
Operating profit (EBIT)
250
135
Depreciation, amortization, impairment and changes in provisions
97
203
(Gains)/Losses on disposals
3
Other non-cash items
6
6
Interests paid
(26)
(19)
Interests received
43
50
Interests paid on lease liabilities
(3)
(2)
Income tax paid
(100)
(96)
Operating cash flow
270
277
Change in trade receivables and other current operating assets
(11)
41
Change in trade and other payables
(44)
133
Change in value in circulation and related payables
280
114
Change in restricted cash related to the float
12.3
(57)
(6)
Change in working capital from operating activities
168
282
Net cash provided by operating activities
438
559
Acquisitions of property, plant and equipment and intangible assets
(116)
(116)
Disposals of property, plant and equipment and intangible assets
1
2
(Acquisitions)/Disposals of current financial assets
12.3
(286)
114
(Acquisitions)/Disposals of non-current financial assets and in
investments in companies accounted for using the equity method⁽¹⁾
12.3
69
(11)
Business combinations (net of cash acquired)⁽²⁾
4.1
62
Disposals of activities
(1)
4
Net cash used in investing activities
(270)
(7)
Dividends paid to Sodexo S.A.
11.1
(140)
Dividends paid to non-controlling interests
11.1
(2)
(3)
(Purchases)/Sales of treasury shares
11.1
(33)
Proceeds from the issue of ordinary shares of Pluxee N.V.
11.1
1
(Acquisitions)/Disposals of non-controlling interests
11.1
3
Proceeds from borrowings
12.4
2,191
314
Repayments of borrowings
12.4
(2,362)
(201)
Repayments of lease liabilities
8.1
(10)
(13)
Net cash provided by/(used in) financing activities
(213)
(43)
Net effect of exchange rates
(159)
(32)
Change in net cash and cash equivalents
(205)
476
Net cash and cash equivalents, beginning of year
1,620
1,143
Net cash and cash equivalents, end of year
12.2
1,415
1,620
(1)Including 66 million euros in Fiscal 2024 in relation with the disposal of ePassi investment (refer to notes 3.4 and 4.2).
(2)Including 65 million euros corresponding to cash and cash equivalents held by Ben (Santander's Employee Benefits activity in
Brazil), acquired on June 2024 (refer to note 3.2 and 4.1).
Fiscal 2024 annual report
93
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
4.1.5Consolidated statement of changes in equity
Equity attributed to equity holders of the parent
(in million euros)
Number of
shares⁽¹⁾
Issued
capital
Treasury
shares
Additional
paid-in
capital
Reserves
and
retained
earnings⁽²⁾
Currency
translation
adjustment
reserve
Total
Non-
controlling
interests
Total
equity
Total Equity as of
August 31, 2023
100
(36)
78
42
5
47
Net profit for the year
133
133
6
139
Other comprehensive
income (loss), net of tax
1
(102)
(101)
(14)
(115)
Comprehensive income
133
(101)
32
(8)
24
Increase (decrease) in
share capital⁽³⁾
210,214,955
2
614
(615)
1
1
Dividends paid
0
0
(2)
(2)
Share-based payment
(net of income tax)
6
6
6
Treasury share
transactions
(33)
(33)
(33)
Change in ownership
interest without any
change of control⁽⁴⁾
224
(10)
213
100
313
Other
(6)
2
(4)
1
(3)
Total Equity as of
August 31, 2024
210,215,055
2
(33)
614
(295)
(31)
258
96
353
(1)Including special voting shares, representing 63,040,363 shares as of August 31, 2024 (refer to note 11.1).
(2)Including Other Comprehensive Income reserves, with the exclusion of the currency translation adjustment reserve (presented
separately).
(3)The -615 million euros negative impact in Reserves and retained earnings is the result of the in-kind contribution of the 88.05% stake
in Pluxee International SAS by Sodexo S.A. to Pluxee N.V., which was completed as of September 1, 2024 (see notes 1.1, 3.1 and 11.1.1).
(4)See note 3.2 Closing of the strategic partnership with Santander in Brazil and note 3.4 Other transactions about the minority stake
of Pluxee India acquired by the Group.
Equity attributed to equity holders of the parent
(in million euros)
Number of
shares
Issued
capital
Treasury
shares
Additional
paid-in
capital
Reserves
and
retained
earnings⁽¹⁾
Currency
translation
adjustment
reserve
Total
Non-
controlling
interests
Total
equity
Total Equity as of
August 31, 2022
100
593
106
699
5
704
Net profit for the year
81
81
2
83
Other comprehensive
income (loss), net of tax
52
(28)
24
(2)
22
Comprehensive income
133
(28)
105
105
Dividends paid
(140)
(140)
(3)
(143)
Share-based payment
(net of income tax)
6
6
6
Change in ownership
interest without any
change of control
(3)
(3)
3
Transactions with the
parent company⁽²⁾
(610)
(610)
(610)
Other⁽³⁾
(15)
(15)
(15)
Total Equity as of
August 31, 2023
100
(36)
78
42
5
47
(1)Including Other Comprehensive Income reserves, with the exclusion of the currency translation adjustment reserve (presented
separately).
(2)Acquisition of 11.95% Pluxee International SAS shares by the Company from Sodexo S.A. (see note 1.1).
(3)Including variation of liabilities recognized in connection with written put options over non-controlling interests in certain
subsidiaries for -10 million euros.
Additional information on the composition of share capital, treasury shares, dividends, Other Comprehensive
Income and Non-controlling interests is provided in note 11.
94
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
4.1.6Notes to consolidated financial statements
Note 1
Note 2
Note 3
Note 4
Note 5
Note 6
Note 7
Note 8
Note 9
Note 10
Note 11
Note 12
Note 13
Note 14
Fiscal 2024 annual report
95
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
The accompanying notes are an integral part of the consolidated financial statements.
As used herein, "Pluxee Group" , "Pluxee" or "the Group" refers to Pluxee N.V. and all the companies included in
the scope of consolidation. " Pluxee N.V." or "the Company" refers only to the parent company of the Group.
Note 1Description of the business
1.1Background
Pluxee N.V. is a public limited liability company
(naamloze vennootschap) registered in the
Netherlands and having its place of management and
sole registered location in France. Pluxee Group
encompasses the former Benefits & Rewards
Services business segment of Sodexo group,
separated from Sodexo's On-Site Services through
the distribution of Pluxee N.V. ordinary shares to
Sodexo shareholders ("the Spin-off").
Pluxee Group was formed during the 2023 calendar
year, pursuant to the following successive
transactions:
in August 2023, the Company acquired 11.95% of the
shares of Pluxee International SAS from Sodexo S.A.
with an effective date of August 31, 2023;
in September 2023, Sodexo S.A. contributed the
remaining 88.05% of Pluxee International SAS
shares to the Company with an effective date of
September 1, 2023. Through this transaction, the
Pluxee business was carved out to prepare a
complete separation from the other activities of the
Sodexo group;
in November 2023, the Company converted from
Sodexo Asset Management 2 SAS into a Dutch
private limited liability company (besloten
vennootschap met beperkte aansprakelijkheid)
governed by Dutch law, with the name Sodexo Asset
Management 2 B.V.
On January 31, 2024, the Company converted into a
public limited liability company (naamloze
vennootschap), with the name Pluxee N.V. upon the
Spin-off and listing of the Company.
Pluxee N.V.'s ordinary shares were admitted to listing
and trading on Euronext Paris, a regulated market of
Euronext Paris S.A. on February 1, 2024. On
February 5, 2024, Sodexo S.A. distributed 100% of
Pluxee N.V. shares held by Sodexo S.A. to its
shareholders by way of a distribution in kind.
Pluxee N.V. prepared combined financial statements
for the fiscal year 2023, which were drawn up on the
basis of the values presented in Sodexo group's
consolidated financial statements. They reflected all
historical assets, liabilities, revenues, expenses, and
cash flows that were attributable to the Pluxee
entities included in the scope of combination. The
scope of combination comprised the Company,
Pluxee International SAS and the entities holding the
operations of Pluxee, which were under the common
control of Sodexo S.A. As the Pluxee business has
been carried out under autonomous entities, no
carve-out was required to prepare the combined
financial statements. This scope of combination
included all of the operations of Pluxee's business
and there were no other pieces of this business
conducted within other legal entities not included in
this scope. It is worth noting that the acquisition of
11.95% of the shares of Pluxee International SAS by
the Company from Sodexo S.A. on August 31, 2023 led
to the recognition of 610 million euros of short-term
borrowings due to Sodexo S.A. with a corresponding
reduction in the equity of Pluxee in the Fiscal 2023
combined financial statements (transaction
assimilated to a dividend distribution to parent).
The historical financial information in Pluxee's
combined financial statements provides general
purpose historical information of the Pluxee business.
Therefore, the combined financial statements
presented only the historical financial information of
those entities and business activities that are part of
the Pluxee Group.
1.2Definition of Pluxee business
Pluxee is a global leader in employee benefit and engagement solutions. Through a tech-enabled employee
benefit and engagement platform operating in an advanced digital ecosystem, the Group delivers a full suite of
digital and innovative employee benefit solutions in 29 countries to help employees feel engaged, motivated,
financially supported, and cared for.
1.3Corporate information
Pluxee N.V. is a company with corporate seat in
Amsterdam, the Netherlands, and its place of
management and sole registered location at 16, rue du
Passeur de Boulogne, 92130 Issy-les-Moulineaux,
France.
As of August 31, 2024, the French company Bellon S.A.
is the Company's ultimate controlling entity.
1 EU rules on financial information disclosed by companies available on https://finance.ec.europa.eu/capital-markets-union-and-financial-markets/
company-reporting-and-auditing/company-reporting/financial-reporting_en#ifrs
96
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
The present consolidated financial statements,
starting from September 1, 2023 and ending August
31, 2024, were prepared under the responsibility of
and authorized for issue by the Board of Directors on
October 30, 2024. They will be submitted for adoption
to the annual General Meeting on December 18, 2024.
Their presentation currency is the euro, which is the
Company's functional currency. They were prepared
in thousands of euros and are presented in millions of
euros, after rounding to the nearest million (unless
otherwise specified). As a result, there may be
rounding differences between the amounts reported
in the various statements.
Note 2Basis of preparation of the financial statements
2.1Statement of compliance
Pursuant to European Regulation 1606/2002 of
July 19, 2002, the consolidated financial statements
of the Group for the year ended August 31, 2024 have
been prepared in accordance with IFRS Accounting
Standards as issued by the International Accounting
Standards Board (IASB) and endorsed by the
European Union as of August 31, 2024, and comply
with the statutory provisions of Part 9, Book 2 of the
Dutch Civil Code. A comprehensive list of the
accounting standards adopted by the European
Union is available for consultation on the European
Commission website (EU rules on financial
information disclosed by companies 1). Considering
the Company closing date, IFRS as endorsed by the
European Union have been the same as IFRS as
issued by the IASB.
Information for the comparative year presented has
been prepared using the same principles.
2.2Evolution of accounting policies
2.2.1Standards, amendments and interpretations endorsed by the European Union
The application of standards, amendments and
interpretations effective as of September 1, 2023 did
not have a material impact on the Group's
consolidated financial statements:
IFRS 17 "Insurance Contracts" (issued in
December 2021);
amendment to IAS 12 "Income Taxes": Deferred Tax
related to Assets and Liabilities arising from a Single
Transaction (issued in May 2021);
amendment to IAS 12 "Income Taxes":
International Tax Reform – Pillar Two Model Rules
(issued in May 2023).
In particular, the impact of the temporary exception
to the recognition of deferred taxes resulting from the
international tax reform (Pillar Two) introduced by the
amendments to IAS 12 is considered to be immaterial
based on the current state of regulations in the
countries in which the Group is located, subject to
future regulatory specifications (detailed analyses
are underway to measure the impact of this reform
and to coordinate the processes necessary to
ensure compliance with the Group's obligations).
Bellon SA will be the Ultimate Parent Entity for the
purposes of Pillar Two provisions.
The Group has not opted for early adoption of the
amendments to standards endorsed by the European
Union but with no mandatory implementation by
September 1, 2023:
amendment to IFRS 16 "Leases": Lease Liability in a
Sale and Leaseback (issued in September 2022);
amendments to IAS 1 "Presentation of Financial
Statements": Classification of Liabilities as Current
or Non-current (issued in January 2020); and Non-
current Liabilities with Covenants (issued in
October 2022);
amendments to IAS 7 "Statement of Cash Flows"
and IFRS 7 "Financial Instruments: Disclosures":
Supplier Finance Arrangements (issued in
May 2023).
The Group does not anticipate the application of
these amendments to have a material impact on its
consolidated financial statements.
Fiscal 2024 annual report
97
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
2.2.2Standards, amendments and interpretations not yet endorsed by the European Union and
not anticipated by the Group
The Group has not applied any standards,
amendments, or interpretations that had not yet been
approved by the European Union:
IFRS 18 "Presentation and Disclosure in Financial
Statements" (issued in April 2024), which will be
effective for periods beginning on or after
January 1, 2027. The Group is currently analyzing
the impacts of applying IFRS 18 on its consolidated
financial statements;
Annual Improvements to IFRS Accounting
Standards - Volume 11 (issued in July 2024), which
will be effective for periods beginning on or after
January 1, 2026. The Group does not anticipate the
application of these amendments to have a material
impact on its consolidated financial statements.
amendments to IAS 21 "The Effects of Changes in
Foreign Exchange Rates": Lack of Exchangeability
(issued in August 2023).
2.3Use of critical accounting estimates, judgments and assumptions
The preparation of the consolidated financial
statements requires the management of the Group
and its entities to make estimates and assumptions
which affect the amounts reported for assets,
liabilities and contingent liabilities as of the date of
preparation of the financial statements, and for
revenues and expenses for the year, as well as for
information provided in the notes to the financial
statements.
These estimates and valuations are updated
continuously based on past experience and on
various other factors considered reasonable in view
of current circumstances and are the basis for the
assessments of the carrying amount of assets and
liabilities.
Actual amounts may differ substantially from these
estimates if assumptions or circumstances change.
2.3.1Key judgments and estimates
Significant items subject to such estimates and assumptions include the following:
assessment of the recoverable value of Group's
cash-generating units (CGUs) or intangible assets
for impairment of non-current assets (note 7.3);
valuation of intangible assets acquired as part of a
business combination, as well as their estimated
useful lives (note 4.1);
assessment of expected credit losses for
impairment of Trade receivables (note 5.3.1);
estimates of the likelihood and timing of potential
cash flows relating to claims and litigation for
provisions for risks and litigation (note 10);
assessment of recoverability of tax loss
carryforwards for recognition of deferred tax
assets (note 9);
assessment of fair value of financial assets
(note 12.3).
2.3.2Going concern
These consolidated financial statements have been
prepared on a going concern basis. In this respect,
the Group's assessment is that no material
uncertainties as defined in IAS 1 "Presentation of
Financial Statements" exist about its ability to
continue as a going concern.
2.3.3Assessment of the effects of climate change
Pluxee is committed to fighting climate change at
every level of its value chain. The Group's 2035 net-
zero trajectory was submitted to the Science Based
Targets initiative (SBTi) in March 2023 and approved
in December 2023, with the objective of reducing by
no later than 2035 the Group's direct and indirect
greenhouse gas emissions (scope 1, 2 and 3) by 90%
compared to a Fiscal 2017 baseline. The financial
impact of achieving these near and medium-term
emissions targets on the Group's consolidated
financial statements is not expected to be material.
Pluxee is conducting a risk screening analysis to
identify climate-related risks across its subsidiaries
as part of the definition of its Climate Adaptation Plan.
This analysis considers transitional risks (including
potential increased operation costs due to
compliance or indirect effects of regulations, risks
from failure to adapt its business model to evolving
regulation, subscription of insurance policies and
consumer preferences, risks on operational
efficiencies due to regulations, potential increased
costs due to more sustainable materials and
technologies) and physical risks (including business
interruption and increased capital expenditures due
to damaged facilities and production shutdowns,
impact on operations due to supply chain disruptions,
operational costs from cooling load). Based on the
analysis of Pluxee's risks carried out to date, Pluxee
98
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
does not expect that climate change-related risks will
have significant financial impacts on the Group.
Considering the above, the impact of climate-related
risks on the accounting estimates, judgements, or
assumptions used in preparing the Fiscal 2024
consolidated financial statements identified by the
Group is not material.
2.4Measurement bases
The consolidated financial statements are prepared
on a historical cost basis, with the exception of
identifiable assets acquired and liabilities assumed
through a business combination, measured at the
acquisition date fair value (note 4.1), and certain
financial instruments measured at fair value (note 12).
Fair value is defined as the price that would be
received to sell an asset or paid to transfer a liability
in an orderly transaction between market participants
at the measurement date (an exit price). In line with
the IFRS 13 "Fair Value Measurement" classification,
there are 3 levels of fair value:
level 1: unadjusted quoted prices in an active market
for identical assets or liabilities, used for the
valuation of cash and cash equivalents;
level 2: models that use observable inputs for the
asset or liability, either directly (i.e., prices) or
indirectly (i.e., price-based data), used for the
valuation of derivative financial instruments
(valuation models commonly used for derivative
instruments traded on a regulated or over-the-
counter market);
level 3: fair value determined using valuation
techniques based on unobservable inputs, used for
the valuation of client relationships acquired as
part of a business combination and non-
consolidated investments.
Fiscal 2024 annual report
99
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Note 3Significant events
3.1Spin-off from Sodexo and listing of Pluxee shares on Euronext Paris
Preliminary Spin-off transactions
The Spin-off has required the implementation of
certain preliminary transactions involving the transfer
of interests in order to separate Pluxee's operations
(former Benefits & Rewards Services business
segment of Sodexo group) from other activities of the
Sodexo group.
Pluxee Group entered into successive transactions
over the course of the 2023 calendar year. In
addition to the transactions completed in Fiscal 2023
(see note 1.1), the following transactions took place
during Fiscal 2024:
on September 1, 2023, Sodexo S.A. contributed
88.05% of Pluxee International SAS shares to the
Company. As compensation for this contribution,
146,348,320 new ordinary shares of the Company
with a par value of 0.01 euro each were issued,
increasing the share capital nominal amount and
share premium by 1.5 million euros and 614 million
euros respectively, with its counterpart in the
consolidated retained earnings;
on September 1, 2023, 26,272 new ordinary shares
were issued in exchange for a cash contribution;
on November 3, 2023, the Company increased its
capital for a total amount of 8,000 euros by issuing
800,000 new ordinary shares, bringing the total
number of shares issued to 147,174,692.
Additional information on the composition of share
capital is provided in note 11.
Financing implemented in connection
with the Spin-off
In October 2023, the Company entered into a
2.15 billion euro financing package with a syndicate of
international banks. Such financing package included
(i) a 1.5 billion euro bridge loan, and (ii) a 0.65 billion
euro revolving credit facility (refer to note 12.4).
The bridge loan was partly drawn for an amount of
1.1 billion euros on January 11, 2024, to repay the short-
term borrowings due to Sodexo. The bridge loan was
repaid on March 4, 2024, with the proceeds of the
1.1 billion euro bond issue described below.
Separation agreements
Pluxee N.V. and Sodexo S.A. entered into separation
and services agreements with effect from
February 1, 2024. Transactions carried out pursuant
to these agreements are described in note 14.3.2.
Listing on Euronext Paris
On February 1, 2024, Pluxee N.V.'s ordinary shares
were admitted to listing and trading on
compartment A of Euronext in Paris, a regulated
market of Euronext Paris S.A., under the ticker PLX
and the ISIN code NL0015001W49.
On February 5, 2024, Sodexo S.A. distributed by way
of an exceptional distribution in kind 100% of
Pluxee N.V. shares held by Sodexo S.A. to its
shareholders.
Additional operation on share capital
The Company increased its capital for a total amount
of 622,505 euros on February 5, 2024 and
7,899 euros on March 18, 2024 by issuing respectively
62,250,485 and 789,878 new special voting shares,
fully paid up from and solely charged against the
special capital reserve, bringing the total number of
issued shares to 147,174,692 ordinary shares and
63,040,363 special voting shares.
Inaugural bonds issue
On March 4, 2024, Pluxee N.V. issued bonds for an
aggregate amount of 1.1 billion euros structured in two
tranches:
550 million euro bond issue with a 4.5-year maturity,
redeemable at par value on September 4, 2028 and
bearing interest at an annual rate of 3.5% (effective
interest rate of 3.71%), with interest payable
annually on September 4 (commencing on
September 4, 2024);
550 million euro bond issue with a 8.5-year maturity,
redeemable at par value on September 4, 2032,
and bearing interest at an annual rate of 3.75%
(effective interest rate of 3.87%), with interest
payable annually on September 4 (commencing on
September 4, 2024).
The bonds received a BBB+ rating (with a stable
outlook) from Standard & Poor's and were admitted to
trading on the regulated market of Euronext in Paris
as from their issue date.
The proceeds of the bonds issue were used to repay
the bridge loan mentioned above.
3.2Closing of the strategic partnership with Santander in Brazil
In July 2023, Pluxee signed a strategic partnership
with Santander in Brazil, one of the largest private
banks in the country, to reinforce Pluxee's market
leadership in Brazil. The transaction was completed
on June 27, 2024 following approval from the
Administrative Council for Economic Defense (CADE)
and the Central Bank of Brazil.
100
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
This strategic partnership will strengthen Pluxee's
market position in Brazil through (i) a 25-year
exclusive distribution agreement of Pluxee's
Employee benefit solutions in the Santander network
and (ii) the integration of Ben's business volume and
expertise (Santander's Employee Benefits activity). It
will enable Pluxee to significantly enhance the
distribution of its products through the wide national
network of Santander agencies and bankers and it will
create synergies to capture market share. Through
this operation, Banco Santander (Brasil) S.A. now
holds 20% of Pluxee Benefícios Brasil, the Group
subsidiary operating the Employee Benefits business
in Brazil.
The contribution by Santander to its Employee
benefits activity in Brazil (Ben) as part of this
partnership was accounted for in accordance with
IFRS 3 "Business Combinations". The impacts on
Fiscal 2024 consolidated financial statements,
determined based on a preliminary purchase price
allocation, are described in note 4.1. The transaction
also gave rise to the recognition of an intangible asset
for the exclusive distribution right of Pluxee's
Employee benefit solutions in the Santander network
contributed by Santander (see note 7.2.1). These
contributions were remunerated by the issue of
shares in Pluxee Beneficios Brasil SA representing
20% of its capital, generating (i) an increase of 107
million euros in non-controlling interests and (ii) an
increase of 261 million euros in shareholders' equity
attributable to the equity holders of the parent (group
share) corresponding to the dilution gain (see note
11.1.4).
3.3 Acquisition of Cobee
In June 2024, Pluxee entered into an agreement to
acquire 100% of Cobee, an Employee Benefits digital-
native player operating in Spain, Portugal and Mexico,
and serving more than 1,500 clients and 100,000
employee consumers with a broad multi-benefit
offering. The acquisition of Cobee will strengthen
Pluxee's position in the growing and underpenetrated
Spanish Employee Benefits market. The combination
of Pluxee and Cobee's respective talent, capabilities,
and technology will create a complete, competitive,
and attractive solution in Spain, Portugal, and Mexico,
broadening the Group's existing benefit offering and
enhancing its tech capabilities at global scale.
The transaction was finalized at the beginning of
Fiscal 2025, in September 2024 (subsequent event
described in note 14.1.1), following the approval by
Spanish regulatory authorities.
The acquisition has no impact on the Fiscal 2024
consolidated financial statements. Cobee will be
consolidated for the first time in Fiscal 2025.
3.4Other transactions
In December 2023, the Group disposed of its
minority stake in ePassi for 67 million euros. This non-
controlling interest was initially recognized in Non-
current financial assets measured at fair value
through Other Comprehensive Income (investments
in non-consolidated companies) and reclassified as of
August 31, 2023 as assets held for sale in accordance
with IFRS 5 "Non-current Assets Held for Sale and
Discontinued Operations" (see notes 4.2 and 12.3).
In August 2024, in accordance with agreements
signed with Zeta Investments Holdings Pte Ltd, the
Group, through its wholly owned subsidiary Pluxee
International SAS:
disposed of its 7.46% minority stake in Zeta
Investments Holdings Pte Ltd for 57 million U.S.
dollars (52 million euros). This investment was
initially recognized in Non-current financial assets
measured at fair value through Other
Comprehensive Income like other investments in
non-consolidated companies, and reclassified as of
August 31, 2023 as assets held for sale in
accordance with IFRS 5 "Non-current Assets Held
for Sale and Discontinued Operations" (see
notes 4.2 and 12.3).
acquired the 29.22% minority stake held by Zeta
Investments Holdings Pte Ltd in Pluxee India
Private Limited for 60 million U.S. dollars (55 million
euros), impacting Equity attributable to the equity
holders of the parent for -48 million euros, and Non-
controlling interests for -7 million euros.
The payments were settled in August through a
limited cash settlement presented as (Acquisitions)/
Disposals of non-controlling interests within Net cash
provided by/(used in) financing activities in the cash
flow statements.
3.5Other significant events
On November 16, 2023, the Paris Court of Appeal
confirmed the conviction issued by the French
competition authority to rule against the meal benefit
issuers and fined Pluxee France S.A. (formerly Sodexo
Pass France S.A.), jointly and severally with
Sodexo S.A., for an amount of 126 million euros. The
Group recorded a provision of 127 million euros
(including Pluxee's share of the CRT fine) in Other
Income and Expenses as of August 31, 2023.
Vigorously contesting this decision, Sodexo and
Pluxee France filed an appeal in cassation on
December 18, 2023, and therefore the proceedings
are still ongoing. Refer to note 10.2 for more details.
Fiscal 2024 annual report
101
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Note 4Main changes in scope of consolidation
Accounting principles and policies
Consolidation methods
A subsidiary is an entity directly or indirectly controlled by the Group. In accordance with IFRS 10 "Consolidated
Financial Statements", an investment (the Group) controls a subsidiary when it is exposed or has rights to obtain
variable benefits from its involvement with the subsidiary and has the ability to influence those benefits through its
power over the subsidiary. In determining whether control exists, voting rights granted by equity instruments are
taken into account only when they give the Group substantive rights. The financial statements of subsidiaries are
included in the consolidated financial statements from the date on which control is obtained to the date on which
control ceases to be exercised.
Associates are companies in which the Group directly or indirectly exercises significant influence over financial and
operating policy without exercising exclusive or joint control. Joint ventures are joint arrangements in which the Group
directly or indirectly exercises joint control and has rights to the net assets of the arrangement. Associates and joint
ventures are accounted for using the equity method.
Information on the main entities included in the consolidation scope as of August 31, 2024, is provided in note 14.4
Scope of consolidated entities.
Intragroup transactions
Intragroup transactions and balances, and unrealized losses and gains between Group subsidiaries, are eliminated.
Unrealized losses are eliminated in the same way as unrealized gains, unless they represent an impairment charge.
Foreign currency translation
The exchange rates used are derived from rates quoted by the European Central Bank and on other major
international financial markets (refer to exchange rates of the principal currencies in note 14.5).
Foreign currency transactions
Monetary assets and liabilities denominated in foreign currencies at the year-end are translated using the closing
rate. The resulting translation differences are reported in financial income or expenses.
Non-monetary foreign currency assets and liabilities reported at historical cost are translated using the exchange
rate at the date of the transaction. Non-monetary assets and liabilities reported at fair value are translated using the
exchange rate at the date when the fair value was determined.
Transactions for the year are translated at the exchange rate at the transaction date.
Financial statements denominated in foreign currencies
(i) Countries with stable currencies
The separate financial statements of each consolidated entity are presented on the basis of the primary economic
environment (functional currency) in which the entity operates.
All foreign-currency assets and liabilities of consolidated entities are translated into the reporting currency of the
Group (the euro) at the closing exchange rate, and all income statement and cash flow statement items are
translated at the average exchange rate for the year. The resulting translation differences are recognized in other
comprehensive income under Currency translation adjustment.
In preparing its first financial statements in accordance with IFRS 1 "First-time Adoption of International Financial
Reporting Standards" (Fiscal 2021 combined financial statements issued in the context of the Spin-off), the Group
used the exemption provided for by this standard to transfer the cumulative translation adjustment reserve that
existed at the date of transition to IFRSs to reserves. The cumulative translation differences for foreign operations as
of September 1, 2020, were reversed through an adjustment to retained earnings and the gain or loss on disposal of
any foreign operation only includes translation differences recorded since September 1, 2020.
(ii) Countries with hyperinflationary economies
Non-monetary assets and liabilities in hyperinflationary countries, as well as the income statement, are adjusted to
reflect the changes in the general pricing power of the functional currency in accordance with IAS 29 "Financial
Reporting in Hyperinflationary Economies". Moreover, financial statements of subsidiaries in hyperinflationary
countries are translated at the closing rate of the period in accordance with IAS 21 "The Effects of Changes in Foreign
Exchange Rates".
Türkiye has been classified as a country with a hyperinflationary economy since April 2022. The application of
hyperinflationary accounting to the Group's operations in this country had a 0.7 million euros positive impact on Net
profit attributable to the holders of the parent, and a 9.2 million euros positive impact on consolidated reserves for
the year. Non-monetary items have been adjusted using Türkiye's TÜFE consumer price index. The index value used as
of August 31, 2024 was 2.394,10, it rose by 62% over the Fiscal 2024.
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Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
4.1 Business combinations
Accounting principles and policies
In accordance with IFRS 3 "Business Combinations", the purchase method is used to account for acquisitions of
subsidiaries by the Group, except for subsidiaries acquired prior the Spin-off from other Sodexo S.A.'s direct or
indirect subsidiaries (these acquisitions between companies under common control do not fall within the scope of
IFRS 3). At the acquisition date, the Group measures the consideration transferred, the identifiable assets acquired,
and the liabilities assumed at fair value, as well as any non-controlling interest in the acquired company. The residual
difference between the fair value of the consideration transferred, increased by the amount of the non-controlling
interest in the acquired company, and the fair value as of the date of acquisition of the assets acquired and liabilities
assumed, is recognized as goodwill in the statement of financial position.
Fair value of the consideration transferred corresponds to the fair value of assets transferred, liabilities incurred, and
equity interests issued by the Group measured as of the date of the acquisition. Costs directly related to the
acquisition are expensed as incurred in the income statement (presented in Other operating income and expenses).
The Group measures non-controlling interests on a case-by-case basis for each business combination either at fair
value or based on their percentage of interest in the fair value of identifiable net assets acquired. Commitments to
purchase non-controlling interests given in connection with business combinations are recognized as described in
the section Accounting principles and policies of the note 11 Equity and earnings per share.
Changes to the measurement of identifiable assets and liabilities resulting from specialist valuations or additional
analysis may be recognized as adjustments to goodwill if they are identified within one year of the date of acquisition
and result from facts and circumstances existing at the acquisition date. Once this one-year period has elapsed, the
effect of any adjustments is recognized directly in the income statement (unless it is the correction of an error).
Purchase price adjustments and/or earn-outs
Purchase price adjustments and/or earn-outs related to business combinations are recognized at their fair value as
of the date of acquisition. After the date of acquisition, changes in estimates of the fair value of price adjustments
lead to an adjustment to goodwill only if they occur within the time allowed (a maximum of one year as of the date of
acquisition) and if they result from facts and circumstances that existed at the acquisition date. In all other cases,
the change is recognized in profit or loss except when the consideration transferred consists of an equity instrument.
Contingent consideration classified as equity is not remeasured and its subsequent settlement is accounted for
within equity.
Step acquisitions
In a step acquisition, the fair value of the Group's previous interest in the acquired entity is measured at the date that
control is obtained and is recognized in profit or loss. In determining the amount of goodwill recognized, the fair value
of the consideration transferred (for example the price paid) is increased by the fair value of the interest previously
held by the Group.
During Fiscal 2024, goodwill totaling  85 million euros was recognized in relation with the acquisition of 80% of
Ben Benefícios (Santander's Employee Benefits activity) in Brazil, in June 2024 (transaction described in
note 3.2). The table below shows the impact of this acquisition on the consolidated statement of financial
position. The fair values assigned to the assets acquired and liabilities assumed are provisional.
(in million euros)
Fiscal 2024
Identifiable intangible assets⁽¹⁾
42
Trade receivables and other current operating assets
10
Cash and cash equivalents
65
Net deferred tax
3
Trade and other payables
(5)
Value in circulation and related payables
(69)
Total Net identifiable assets
47
Consideration transferred⁽²⁾
123
Non-controlling interests⁽³⁾
9
Goodwill⁽⁴⁾
85
(1)Mainly include the client relationship and the merchant relationship, whose fair value at the acquisition was assessed by a third-
party appraiser using the expected present value technique. Their useful life has been assessed to 14 and 12 years respectively.
(2)The consideration transferred corresponds to fair value of the minority equity interests in Pluxee Benefícios Brasil, issued as a
remuneration of the 80% stake in Ben acquired by Pluxee Benefícios Brasil.
(3)The non-controlling interests correspond to the 20% stake indirectly held by Banco Santander (Brasil) S.A. through its participation
in the share capital of Pluxee Benefícios Brasil. They were measured at the proportionate share of Ben (the acquiree)'s identifiable
net assets ("partial goodwill" method).
(4)Goodwill is recognized as the difference between (i) acquisition price (the consideration transferred) plus non-controlling interests,
and (ii) identifiable net assets at fair value. It principally represents revenue and cost synergies expected from the acquired
company.
Fiscal 2024 annual report
103
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Ben, the company consolidated during Fiscal 2024, was integrated from the date of acquisition, on June 27,
2024; its contribution to consolidated Total Revenues and to the consolidated Recurring operating profit
(Recurring EBIT) of the year was not material.
4.2Disposed or held for sale activities and assets
Accounting principles and policies
In accordance with IFRS 5 "Non-current Assets Held for Sale and Discontinued Operations", when the Group expects
to recover the value of an asset or a group of assets through its sale rather than by its use, this asset or group of
assets is presented on a separate line, Assets held for sale of the consolidated statement of financial position. Non-
financial non-current assets classified as such are measured at the lower of their carrying value and their fair value
net of disposal costs and therefore are no longer subject to depreciation.
The liabilities relating to the asset or group of assets are also presented on a separate line of the consolidated
statement of financial position (Liabilities directly associated with assets held for sale).
In addition, when the asset or group of assets held for sale represents a separate major line of business or
geographic area of operations (discontinued operation within the meaning of IFRS 5), its contribution to income and
cash flows is presented on separate lines in the consolidated income statement and the consolidated cash flow
statement. The comparative consolidated income statement and consolidated cash flow statement are restated as if
the activity had met the criteria for a discontinued activity as of the opening of the comparative period.
Assets classified as held for sale as of
August 31, 2024 correspond to the non-consolidated
investment in Resort Topco, the disposal of which has
been contracted in June 2024 and completed post
Fiscal 2024 closing (see note 14.1.2). The fair value of
this investment as of August 31, 2024 has been
remeasured based on the disposal price, through
other comprehensive income.
Assets classified as held for sale as of
August 31, 2023 in accordance with IFRS 5 included
investments in non-consolidated companies
(accounted for as financial assets measured at fair
value through other comprehensive income)
disposed during Fiscal 2024 (the 15% stake in ePassi
and the 7.46% stake in Zeta Investments Holdings).
See note 3.4.
The total effect of these transactions on non-consolidated investments recognized in Other Comprehensive
Income amounts to -3 million euros in Fiscal 2024, (+54 million euros in OCI in Fiscal 2023).
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Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Note 5Segment information, revenues and other operating items
Accounting principles and policies
(A) Income statement
The Group presents its income statement using the nature of expense method.
In order to better focus the Group's financial communication on Recurring operating profit, the consolidated income
statement includes the indicator Recurring operating profit (Recurring EBIT), which corresponds to Operating profit
(EBIT) before Other operating income and expenses. The management of the Group considers that this intermediate
aggregate provides useful information to users of financial statements to better understand the Group's recurring
past operating performance that is relevant in assessing its future performance.
This presentation is consistent with the combined financial statements as included in the listing prospectus filed on
January 10th, 2024.
Other operating income and expenses include the following:
gains and losses arising from changes in the scope of consolidation;
restructuring and rationalization costs;
acquisition-related costs incurred as part of business combinations;
goodwill impairment;
material impairment of non-current assets triggered by unusual events; and
other unusual or non-recurring items representing material amounts (such as Spin-off costs).
Revenues
Revenues reported by the Group include mainly commissions received from clients and affiliated merchants, financial
income from the investment of cash generated by the activity (i.e., Float revenue), and unreimbursed cards, digital
solutions, and paper vouchers.
Commissions received from clients are recognized when the cards are credited or when the digitally delivered
services or paper vouchers are issued and sent to the client. Commissions received from affiliated merchants are
recognized when the cards are used, or when the digitally delivered services or paper vouchers are redeemed, in
accordance with IFRS 15 "Revenue from Contract with Customers". Revenue from unreimbursed cards, digitally
delivered services and paper vouchers are recognized based on their expiration date and the deadline for
presentation for reimbursement by the affiliated merchants. Float revenue is recognized in accordance with IFRS 9
"Financial Instruments" and corresponds primarily to interest on financial assets measured at amortized costs, which
are recognized in revenues in the period to which they relate applying the effective interest method. As such, interest
revenue is allocated over the expected life of the financial instruments.
The Group evaluates whether or not it has control of the service before it is transferred to its affiliated merchants'
consumers, and, in consequence, whether the Group is acting as agent or principal in relation to the service
performed by the affiliated merchants. Based on this assessment, the Group determined that it does not control the
services performed by affiliated merchants, which are the primary obligators for the services performed.
Revenues are measured at the amount of consideration to which the Group expects to be entitled in exchange for
transferring promised goods or services to the clients, net of discounts and rebates as well as Value Added Tax (VAT)
and other taxes. The financial component of each commercial transaction is considered as negligible and therefore is
not recognized separately in accordance with IFRS 15 provisions.
(B) Cash flow statement
The cash flow statement analyzes changes in net cash and cash equivalents, defined as Cash and cash equivalents
less current Bank overdrafts and credit bank balances payable on demand that form an integral component of
treasury management.
Fiscal 2024 annual report
105
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
5.1Segment information and revenues information
5.1.1Segment information
Accounting principles and policies
In accordance with IFRS 8 "Operating Segments", the segment information presented below has been prepared
based on internal management data as monitored by the Chief Executive Officer assisted by the Executive
Committee, which is Pluxee's chief operating decision-maker.
Group's operating segments consist of the countries in which Pluxee conducts its business, as each country's
Revenues and Recurring EBITDA are reviewed monthly by the Executive Committee. Operating segments (countries)
are aggregated into three reported operating segments:
Continental Europe (composed mainly of France, Belgium, Romania, Czech Republic and Italy);
Latin America (composed mainly of Brazil, Mexico, Chile and Colombia);
Rest of the world (including in particular United Kingdom, United States, Türkiye, India and Israel).
The operating segments making up Latin America and Continental Europe have been aggregated as they carry out
similar operations – both in terms of type of services rendered and processes and methods used to deliver the
services – and have similar economic characteristics (notably in terms of margins they generate). The other countries,
which do not exceed quantitative thresholds, have been grouped within the reported segment Rest of the world.
Group's management considers Recurring EBITDA (Earnings Before Interest and Tax, Depreciation and
Amortization), a non-IFRS financial indicator used as an alternative performance measure, to be a relevant measure
to assess the performance of its operating segments as reported in the segment information as it enables the Group
to more effectively evaluate the recurring operating performance (operating performance excluding material unusual
or infrequent items) to assess the segments' future performance.
Recurring EBITDA is calculated by deducting the impact of amortization, depreciation and impairment of intangible
assets, property, plant and equipment, and right-of-use assets relating to leases (as reported in the line Depreciation,
amortization and impairment of the consolidated income statement) from the Recurring operating profit (Recurring
EBIT) presented in the consolidated income statement (defined in introduction of the note 5).
Fiscal 2024
(in million euros)
Continental Europe
Latin America
Rest of the world
Total Segments
Operating revenue
472
405
178
1,055
Float revenue
62
55
38
155
Total Revenues
534
460
216
1,210
Recurring EBITDA
176
192
62
430
Segment assets⁽¹⁾
2,892
1,747
736
5,375
Segment liabilities⁽²⁾
2,665
976
563
4,204
(1)Mainly include Goodwill, Other intangible assets, Other non-current assets,Trade receivables, Other current operating assets,
Restricted cash related to the float, Current financial assets and Cash and cash equivalents.
(2)Mainly include Value in circulation and related payables and Trade and other payables.
Fiscal 2023
(in million euros)
Continental Europe
Latin America
Rest of the world
Total Segments
Operating revenue
423
360
170
953
Float revenue
43
34
22
99
Total Revenues
466
394
192
1,052
Recurring EBITDA
152
163
48
363
Segment assets⁽¹⁾
2,861
1,606
673
5,140
Segment liabilities⁽²⁾
2,588
967
528
4,083
(1)Mainly include Goodwill, Other intangible assets, Other non-current assets, Trade receivables, Other current operating assets,
Restricted cash related to the float, Current financial assets and Cash and cash equivalents.
(2) Mainly include Value in circulation and related payables, and Trade and other payables.
Reconciliation of Recurring EBITDA and of segments assets and liabilities
(in million euros)
Fiscal 2024
Fiscal 2023
Recurring EBITDA
430
363
Depreciation, amortization and impairment
(89)
(78)
Other operating income and expenses
(92)
(150)
Operating profit (EBIT)
250
135
106
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
(in million euros)
August 31, 2024
August 31, 2023
Total Segments assets
5,375
5,140
Unsegmented non-current assets⁽¹⁾
133
71
Unsegmented current assets⁽²⁾
439
462
Total Assets
5,947
5,673
(1)Mainly include Other intangible assets and Non-current financial assets of holding companies.
(2)Mainly include Current financial assets of holding companies.
(in million euros)
August 31, 2024
August 31, 2023
Total Segments liabilities
4,204
4,083
Unsegmented non-current liabilities⁽¹⁾
1,269
71
Unsegmented current liabilities⁽²⁾
121
1,472
Total Liabilities
5,593
5,626
(1)Mainly include Long-term borrowings.
(2)Mainly include Short-term borrowings.
5.1.2Revenues and non-current assets by significant country
The Group's operations are spread across 29 countries, including two that each represent over 10% of
consolidated revenues in Fiscal 2024: Brazil and France. Revenues and non-current assets (including non-
current assets of subsidiaries that are not engaged in business activities) in these countries are as follows:
Fiscal 2024
(in million euros)
Brazil
France
Other
Total
Revenues
344
150
715
1,210
Non-current assets⁽¹⁾
530
443
373
1,347
(1)Non-current assets are comprised of goodwill, other intangible assets, property, plant and equipment, right-of-use assets relating to
leases, investments in equity-accounted companies and other non-current assets.
Fiscal 2023
(in million euros)
Brazil
France
Other
Total
Revenues
287
129
636
1,052
Non-current assets⁽¹⁾
256
294
363
914
(1)Non-current assets are comprised of goodwill, other intangible assets, property, plant and equipment, right-of-use assets relating to
leases, investments in equity-accounted companies and other non-current assets.
5.1.3Revenues by line of services
The Group's offers can be categorized into two principal lines of services:
Employee Benefits; and
Other Products and Services, including Rewards & Recognition and Employee Engagement as well as Public
Benefits and Fuel & Fleet and Expense Management Solutions.
The breakdown of Total Revenues by line of services is the following:
(in million euros)
Fiscal 2024
Fiscal 2023
Employee Benefits
1,033
873
Other Products and Services
176
179
Total Revenues
1,210
1,052
No single Group client or other contract accounts represent more than 2% of the consolidated revenues.
Fiscal 2024 annual report
107
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
5.2Operating expenses and other operating income
5.2.1Operating expenses
(in million euros)
Fiscal 2024
Fiscal 2023
Employee costs
(363)
(314)
• Wages and salaries
(281)
(249)
• Other employee costs⁽¹⁾
(82)
(65)
External costs⁽²⁾
(406)
(350)
Management fees to Sodexo
(11)
(25)
Total Operating expenses
(780)
(689)
(1)Primarily payroll taxes, Also include post-employment and other long term employees benefits expenses.
(2)Mainly consist of development expenses for IT projects, external fees, marketing and travel expenses.
5.2.2Other operating income and expenses
(in million euros)
Fiscal 2024
Fiscal 2023
Gain related to disposal of equity-accounted companies
6
(0)
Other operating income
6
0
Spin-off and rebranding costs⁽¹⁾
(62)
(20)
Impairment and write-off of goodwill, other intangible assets, property, plant and
equipment, and right-of-use assets relating to leases⁽²⁾
(16)
0
Restructuring and rationalization costs
(8)
(3)
Losses related to consolidation scope changes
(2)
Business combination-related costs
(7)
Provisions for litigation⁽³⁾
(4)
(127)
Other operating expenses
(98)
(150)
Total Other operating income and expenses
(92)
(150)
(1)Correspond to non-recurring costs incurred with respect to the Spin-off and the listing of the Pluxee Group that occurred on
February 1, 2024, as well as to the rebranding that introduced the new identity of the Group, namely Pluxee, across all countries
where Pluxee operates.
(2)Relates to specific digital assets in connection with the Zeta platform refocused on two countries only.
(3)127 million euros provision recorded in Fiscal 2023 in relation with the dispute with the French competition authority (note 10.2).
5.3Working capital
5.3.1Trade receivables
Accounting principles and policies
Trade receivables are initially recognized at the amount of consideration to which the Group expects to be entitled in
exchange for transferring promised goods or services and are subsequently measured at amortized cost less
impairment charges recognized in the income statement.
Trade receivables are impaired to reflect the expected credit losses, assessed using an impairment matrix
(application of the simplified impairment model as provided for in IFRS 9 "Financial Instruments"). This method
consists of applying for each aging balance category a separate impairment rate based on historical credit losses
adjusted, when necessary, to take into account prospective factors.
August 31, 2024
August 31, 2023
(in million euros)
Gross
amount
Impairment
Carrying
amount
Gross
amount
Impairment
Carrying
amount
Trade receivables related to the float
1,124
(56)
1,068
1,127
(52)
1,075
Trade receivables non related to the float
17
(2)
16
48
48
Total Trade receivables
1,141
(58)
1,084
1,175
(52)
1,122
108
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
The maturities of trade receivables as of August 31, 2024 and August 31, 2023 were as follows:
August 31, 2024
August 31, 2023
(in million euros)
Gross
amount
Impairment
Carrying
amount
Gross
amount
Impairment
Carrying
amount
Less than 3 months past due
102
(3)
98
100
(4)
96
More than 3 months and less than
6 months past due
9
(2)
7
17
(3)
14
More than 6 months and less than
12 months past due
19
(8)
12
21
(3)
18
More than 12 months past due
42
(42)
0
47
(40)
7
Total Trade receivables due
173
(55)
117
185
(50)
135
Total Trade receivables not yet due
969
(2)
966
989
(2)
987
Total Trade receivables
1,141
(58)
1,084
1,175
(52)
1,122
Given the geographic dispersion of the Group's activities and the wide range of client industries, there is no
material concentration of risk in individual receivables due but not written down, except the receivables relating
to public benefits contracts in Belgium due by Belgian regions for which the counterparty risk is deemed remote.
5.3.2Other current operating assets
August 31, 2024
August 31, 2023
(in million euros)
Gross
amount
Impairment
Carrying
amount
Gross
amount
Impairment
Carrying
amount
Other operating receivables⁽¹⁾
125
(11)
114
223
(8)
216
Prepaid expenses
32
32
27
(0)
27
Inventories
25
(0)
25
22
(0)
22
Advances to suppliers
9
9
21
21
Other current assets
1
1
0
0
Other current operating assets
193
(11)
182
286
(0)
287
(1)Of which 126 million euros as of August 31, 2023 corresponding to the asset recognized in counterpart of the sums paid in relation
with the dispute with the French competition authority (note 10.2). This asset was reclassified as Other non-current assets as of
August 31, 2024. The impairment in Fiscal 2023 and Fiscal 2024 refers to the legal proceedings in Mexico (note 10.2).
5.3.3Trade and other payables
Accounting principles and policies
Trade payables are classified as financial liabilities measured at amortized cost, as defined in IFRS 9 "Financial
Instruments". They are recognized at their nominal amount, which represents a reasonable estimate of fair value in
light of their short maturities.
Employee-related liabilities mainly include short-term employee benefits recognized in accordance with IAS 19
"Employee Benefits" (see note 6.1).
(in million euros)
August 31, 2024
August 31, 2023
Trade payables
229
289
Employee-related liabilities
96
106
Advances from clients
93
94
Tax liabilities
26
22
Other operating payables
32
29
Deferred revenues
10
8
Non-operating payables
2
0
Trade and other current payables
489
548
The maturities of trade payables as of August 31, 2024 and August 31, 2023 were as follows:
Fiscal 2024 annual report
109
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
(in million euros)
August 31, 2024
August 31, 2023
Carrying
amount
Undiscounted
contractual value
Carrying
amount
Undiscounted
contractual value
Less than 3 months
208
208
250
250
More than 3 months and less than 6 months
1
1
16
16
More than 6 months and less than 12 months
17
17
20
20
More than 1 year
4
4
3
3
Trade payables
229
229
289
289
5.3.4Value in circulation and related payables
Accounting principles and policies
Value in circulation and related payables correspond to (i) the funds loaded on cards not yet used, and the face value
of digital solutions and of paper vouchers in circulation, and to (ii) amounts payable to affiliated merchants in relation
with cards used, and digital solutions and paper vouchers presented for reimbursement.
(in million euros)
August 31, 2024
August 31, 2023
Value in circulation
2,915
2,907
Funds and vouchers payable
813
637
Total Value in circulation and related payables
3,728
3,543
5.4Recurring free cash flow
The Group Recurring free cash flow is calculated based on the consolidated cash flow statement as follows:
(in million euros)
Fiscal 2024
Fiscal 2023
Net cash provided by operating activities
438
559
Restatement of Other income and expenses with cash impact
65
5
Restatement of change in working capital related to Other income and expenses
2
45
Acquisitions of property, plant and equipment and intangible assets
(116)
(116)
Repayments of lease liabilities
(10)
(13)
Recurring free cash flow
379
480
Note 6Employee benefits liability, share-based payments and
headcount
(in million euros)
August 31, 2024
August 31, 2023
Post-employment benefits – Net defined benefit plan obligation
6
5
Free share recharge liability⁽¹⁾
8
Other long-term employee benefits
1
2
Employee benefits liability
8
15
(1)Recharging of the cost of Sodexo S.A.'s shares delivered to Pluxee's employees prior the Spin-off as part of Sodexo S.A.'s restricted
share plans.
110
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
6.1Employee benefits liability
Accounting principles and policies
Short-term benefits
Group employees receive short-term benefits such as vacation pay, sick pay, bonuses and other benefits (other than
termination benefits), whose payment is expected within 12 months of the related service period.
These benefits are reported as current liabilities (see note 5.3.3).
Post-employment benefits
In accordance with IAS 19 "Employee benefits", the Group measures and recognizes post-employment benefits as
follows:
contributions to defined-contribution plans are recognized as an expense; and
defined benefit plans are measured using actuarial valuations.
(i) Defined contribution plans
Under a defined contribution plan, periodic contributions are made to an external entity that is responsible for the
administrative and financial management of the plan. Under such a plan, the employer is relieved of any future
obligation (the external entity is responsible for paying benefits to employees as they become due, and the employer
is not required to make additional payments related to prior or current years if the entity does not have sufficient
funds).
Contributions made by the Group are expensed in the period to which they relate.
(ii) Defined benefit plans
The Group uses the projected unit credit method as the actuarial method for measuring its post-employment benefit
obligations, on the basis of the national or company-wide collective agreements effective within each entity. Factors
used in calculating the obligation include length of service, life expectancy, salary inflation, staff turnover, and
macroeconomic assumptions specific to countries in which the Group operates (such as inflation rate and discount
rate).
Remeasurements of the net obligation under defined benefit plans, including actuarial gains and losses, differences
between the return on plan assets and the corresponding interest income recognized in the income statement, and
any changes in the effect of the asset ceiling, are recognized in other comprehensive income and have no impact on
profit for the period.
Plan amendments and the establishment of new defined benefit plans result in past service costs that are recognized
immediately in the income statement.
The accounting treatment applied to defined benefit plans is as follows:
the obligation, net of plan assets, is recognized as a non-current liability in the consolidated statement of financial
position if the obligation exceeds the plan assets;
if the value of plan assets exceeds the obligation under the plan, the net amount is recognized as a non-current
asset. Plan surpluses are recognized as assets only if they represent future economic benefits that will be available
to the Group. Where the calculation of the net obligation results in an asset for the Group, the amount recognized
for this asset may not exceed the present value of all future refunds and reductions in future contributions under
the plan;
the expense recognized in the income statement comprises:
current service cost, past service cost, if any, and the effect of plan settlements, all of which are recorded in
Operating profit (EBIT),
the interest expense (income) on the net defined benefit obligation (asset), calculated by multiplying the
obligation (asset) by the discount rate used to measure the defined benefit obligation at the beginning of the
period, all of which are recorded in Financial result.
Other long-term employee benefits
Other long-term employee benefits are measured in accordance with IAS 19. The expected cost of such benefits is
recognized as a non-current liability over the employee's period of service. Actuarial gains and losses and past service
costs arising from plan amendments and the establishment of new plans are recognized immediately in the income
statement. Other long-term employee benefits are reported as non-current liabilities.
The defined benefit plan obligation primarily relates to
lump-sum benefits payable on retirement in several
countries including France, Mexico and Philippines, if
the employee is still in the Group at retirement age, in
accordance with the law and the applicable collective
bargaining agreement.
The amount recognized in Operating expenses,
related to defined benefit plans and other long-term
employee benefits, amount to 1 million euros for
Fiscal 2024 (1 million euros for Fiscal 2023).
Fiscal 2024 annual report
111
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
6.2Share-based payments
Accounting principles and policies
Some Group employees receive compensation in the form of share-based payments, for which payment is made in
Pluxee N.V.'s equity instruments (in Sodexo S.A.'s until the Spin-off).
In accordance with IFRS 2 "Share-based Payment", these plans are classified as equity-settled share-based
payment transactions and, accordingly, the services compensated by these plans are recognized as an operating
expense over the vesting period (i.e., the period in which the service and, where applicable, the performance
conditions are fulfilled), with a corresponding entry recorded in equity.
The amount of expense recognized in each period is determined by reference to the fair value of the equity
instruments granted as of the grant date.
The fair value of restricted shares is estimated at the date of grant based on the share price at that date after
deductions for dividends on the shares that will not be paid to beneficiaries during the vesting period.
Each year, the number of shares that is likely to be delivered to beneficiaries of restricted shares is reassessed
based on the applicable vesting non-market conditions. The impact of any change in estimates is recognized in the
income statement, with the offset recognized in equity.
In addition, a liability was recognized through equity in relation with the recharge arrangements signed between
Sodexo S.A. and Pluxee entities over the vesting period of the share-based payment plans implemented before the
Spin-off (see note 14.3). The liability arising from the recharge arrangements was measured for its fair value
considering the contractual terms, and remeasured until the settlement date, with changes in fair value from initial
recognition to settlement accounted for as a true-up of the initial estimate through equity.
In very specific circumstances, the Group has implemented in the past incentive award plans for the benefit of
certain key employees of acquired digital tech and innovative businesses, which are classified as cash-settled share-
based payment transactions. The employee services compensated by these plans are measured at the fair value of
the liability at grant date (which is based on the fair value of the underlying instruments) and recognized as an
operating expense over the vesting period. The liability is remeasured until settlement date. Once awards are vested,
subsequent remeasurements of the liability up to the settlement date are recognized as financial income or expense.
6.2.1Pluxee restricted share plans implemented or modified in Fiscal 2024
On February 21, 2024, the Board of Directors decided
to grant Pluxee's senior management:
781,855 free shares to replace the value of
unvested equity awards under the Fiscal 2022 and
Fiscal 2023 share plans of Sodexo S.A. that have
been forfeited as a result of the Spin-off. The shares
granted under these plans will only vest if the
beneficiaries are still working for the Group on the
vesting date and some are subject to a
performance condition;
432,303 free shares under a new plan. The shares
granted under this plan are subject to a 3-year
service condition and performance conditions.
Principle features of the Fiscal 2024 restricted
share plan
Rules governing the new restricted share plan
implemented by Pluxee N.V. in Fiscal 2024 are as
follows:
shares vest only if the beneficiary is still working for
the Group on the vesting date;
the presence condition is 3 years from the grant
date; this presence condition applies to all
beneficiaries;
all restricted share grants are subject to
performance conditions.
The number of shares that vest will depend on the
achievement of 4 performance conditions:
2 financial performance (non-market) conditions:
Organic Growth for 40% and Recurring Operating
Profit Margin for 30%;
2 non-financial quantitative performance conditions
(Women within Pluxee Leadership and NPS) for
30%.
Principle features of the Fiscal 2022 and
Fiscal 2023 restricted share plans modified in
Fiscal 2024
Rules governing the restricted share plans
implemented by Pluxee N.V. to replace the
Fiscal 2022 and Fiscal 2023 share plans of
Sodexo S.A. are as follows:
shares vest only if the beneficiary is still working for
the Group on the vesting date; in addition, some
restricted share grants are subject to performance
conditions;
the presence condition, applying to all beneficiaries,
remains 3 years from the original grant date of the
Sodexo share plans (i.e. remaining vesting period of
1 and 2 years respectively from the replacement
date);
the proportion of shares subject to a performance
condition ranges from 10% to 100%, depending on
the total number of shares awarded.
In accordance with IFRS 2, the restricted shares
granted by Pluxee N.V. under the plans implemented in
February 2024 correspond to replacement equity
instruments awarded for the cancelled equity
instruments previously granted under the Fiscal 2022
and Fiscal 2023 share plans of Sodexo S.A. As a
result, the granting of replacement free shares are
accounted for in the same way as a modification of
the original grant.
112
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Movements in Fiscal 2024
The table below shows movements in restricted shares in Fiscal 2024:
(number of shares)
Fiscal 2024
Outstanding at the beginning of the year
Granted during the year
1,214,158
-      in replacement of forfeited Sodexo restricted shares
781,855
-      as part of the new restricted shares plan
432,303
Forfeited during the year
(64,120)
Delivered during the year
Outstanding at the end of the year
1,150,038
The table below shows the main characteristics of the restricted share plans outstanding as of August 31, 2024:
Plans
Grant date⁽¹⁾
Fair value per
share (in euros)⁽²⁾
Number of shares outstanding
as of August 31, 2024⁽³⁾
Expense recognized
in Fiscal 2024
(in million euros)
Fiscal 2022-1
February 1, 2022
19.97
301,859
2
Fiscal 2022-2
June 22, 2022
15.39
2,286
0
Fiscal 2023-1
January 31, 2023
23.00
408,345
3
Fiscal 2023-2
June 28, 2023
26.46
9,930
0
Fiscal 2024
February 29, 2024
24.89
427,618
2
Total
1,150,038
6
(1)Original grant date (within the meaning of IFRS 2) for the Fiscal 2022 and Fiscal 2023 plans that were modified on
February 29, 2024.
(2)For Fiscal 2022-1, the fair value per share is a weighted average due to Total Shareholder Return condition applicable to a limited
number of free shares.
(3)For Fiscal 2022 and Fiscal 2023 plans, after application of the 3.81 conversion ratio from Sodexo shares to Pluxee shares.
6.2.2Restricted share plans in force in Fiscal 2023
Movements in Fiscal 2023
The number of outstanding Sodexo restricted shares
granted to employees of Pluxee entities was 287,742
as of August 31, 2023 (including 115,174 granted during
Fiscal 2023).
Expense recognized in Fiscal 2023
The expense recognized for restricted shares settled
in Sodexo S.A's equity instruments that have been
granted to Pluxee's employees was 6 million euros in
Fiscal 2023.
Recharge liability
Free shares recharge liability as of August 31, 2023,
amounting to 8 million euros, represented the
estimated cost to be paid to Sodexo S.A. pursuant to
the recharge arrangements between Pluxee entities
and Sodexo S.A. for restricted share plans attributed
to the Pluxee Group employees for the portion of the
vesting period already expired on this date. The
amount recharged by Sodexo for the Fiscal 2021 plan
vested in Fiscal 2024, before the Spin-off, amounted
to 4 million euros (cost of the 92,050 Sodexo S.A.'s
shares delivered to Pluxee's employees in January
2024).
6.3Headcount
Fiscal 2024
Fiscal 2023
Average headcount
5,371
4,973
Headcount at closing date
5,368
5,074
The headcounts mentioned for Fiscal 2024 and Fiscal 2023 are full-time equivalent.
Fiscal 2024 annual report
113
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Note 7Goodwill and other intangible assets
7.1Goodwill
Accounting principles and policies
Goodwill is recognized in the statement of financial position as part of business combinations accounted for in
accordance with IFRS 3 and corresponds to the residual difference between the fair value of the consideration
transferred (for example the amount paid), increased by the amount of the non-controlling interest in the acquired
company (measured either at fair value or its share in the fair value of the identifiable net assets acquired) and the
fair value as of the date of acquisition of the assets acquired and liabilities assumed.
Principles applicable to the accounting of business combinations are described in note 4.1 Business combinations.
Goodwill is not amortized but is subject to impairment tests immediately if there are indicators of impairment, and at
least once per year. Impairment test procedures are described in note 7.3 Impairment of non-current assets.
Goodwill impairment charges recognized in the income statement are irreversible.
Changes in goodwill during the fiscal years were as follows:
(in million euros)
August 31, 2023
Increases
Decreases
Impairment
Currency
translation
adjustment
August 31, 2024
Continental Europe
240
(0)
240
Of which France
175
175
Latin America
296
85
(48)
333
Of which Brazil⁽¹⁾
224
85
(40)
269
Rest of the world⁽²⁾
91
(0)
7
97
Total Goodwill
627
85
(0)
(41)
670
(1)Goodwill totaling 85 million euros was recognized in relation with the acquisition of Ben (Santander's Employee Benefits activity) in
Brazil in June 2024. This transaction is described in note 3.2. and its impact detailed in note 4.1.
(2)Including the impact of the revaluation linked to hyperinflation in Türkiye for 8 million euros, which is presented in Currency
Translation Adjustment reserve.
(in million euros)
August 31, 2022
Increases
Decreases
Impairment
Currency
translation
adjustment
August 31, 2023
Continental Europe
240
240
Of which France
175
175
Latin America
299
(3)
296
Of which Brazil
230
(6)
224
Rest of the world
98
(7)
91
Total Goodwill
637
(10)
627
Goodwill is allocated to and followed by country but is presented in the table above at the level of aggregations
of segments for the sake of concision. Countries for which the carrying amount of goodwill is significant in
comparison with the total carrying amount of goodwill (France and Brazil) are disclosed separately.
114
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
7.2Other intangible assets
Accounting principles and policies
Separately acquired intangible assets are initially measured at cost. Intangible assets acquired in connection with a
business combination and which can be reliably measured, are controlled by the Group and are separable or arise
from a legal or contractual right, are recognized at fair value separately from goodwill. Subsequent to initial recognition,
intangible assets are measured at cost less accumulated amortization and impairment charges.
Intangible assets are considered to have finite useful lives, and are amortized by the straight-line method over their
expected useful lives:
Integrated management software
3-7 years
Licenses and other software
3-10 years
Client and merchant relationships
3-20 years
Other intangible assets
3-25 years
The amortization periods for client and merchant relationships recognized in connection with business combinations
have been set by Management based on the estimated attrition rate for the contracts concerned (with a maximum of
20 years). Other intangible assets include contract-based intangible assets whose useful life is determined based on
the duration of the contractual rights.
The cost of licenses and software recognized in the statement of financial position comprises the costs incurred in
acquiring the software and bringing it into use and is amortized over the estimated useful life of the asset.
Subsequent expenditures on intangible assets are capitalized only if they increase the expected future economic
benefits associated with the asset to which they relate. Other expenditures are expensed as incurred.
7.2.1Gross value of other intangible assets
(in million euros)
Licenses and
software
Client and merchant
relationships and
other
Total
Gross value as of August 31, 2022
327
194
521
Acquisitions
92
13
105
Disposals
(3)
(4)
(7)
Change in consolidation scope
Translation adjustments
(6)
(4)
(10)
Reclassifications
1
(0)
0
Gross value as of August 31, 2023
411
199
610
Acquisitions⁽¹⁾
92
239
332
Disposals
(12)
0
(12)
Change in consolidation scope⁽²⁾
(0)
42
42
Translation adjustments
(2)
(56)
(58)
Reclassifications
2
2
4
Gross value as of August 31, 2024
491
426
917
(1)Includes the 25-year exclusive distribution agreement of Pluxee's Employee Benefit solutions in the Santander network for an
amount of 226 million euros (see note 3.2).
(2)Corresponds to identifiable intangible assets recognized in relation with the acquisition of Ben (Santander's Employee Benefit
activity) in Brazil, in accordance with the provisional purchase price allocation (see note 4.1).
Fiscal 2024 annual report
115
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
7.2.2Amortization and impairment of other intangible assets
(in million euros)
Licenses and
software
Client and merchant
relationships and
other
Total
Amortization and impairment as of August 31, 2022
(194)
(146)
(340)
Amortization
(45)
(15)
(60)
Disposals
1
3
4
Impairment
(0)
(0)
Translation adjustments
4
2
6
Reclassifications
(0)
0
(0)
Amortization and impairment as of August 31, 2023
(234)
(156)
(390)
Amortization
(53)
(15)
(69)
Disposals
4
0
4
Impairment
(8)
(1)
(9)
Translation adjustments
2
13
15
Reclassifications
1
(1)
(1)
Amortization and impairment as of August 31, 2024
(290)
(160)
(450)
7.2.3Net value of other intangible assets
(in million euros)
Licenses and
software
Client and merchant
relationships and
other
Total
Net carrying amount as of August 31, 2022
133
48
181
Net carrying amount as of August 31, 2023
177
43
220
Net carrying amount as of August 31, 2024
201
266
468
116
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
7.3Impairment of non-current assets
Accounting principles and policies
Impairment of assets with finite useful lives
Property, plant and equipment and intangible assets with finite useful lives are tested for impairment if there is any
indication of impairment. Impairment charges are recognized in the income statement and may be reversed
subsequently.
Impairment of assets with indefinite useful lives
Goodwill is tested for impairment whenever there is an indication of impairment, and at least annually, in the last
quarter of the fiscal year.
Cash Generating Units
Assets that do not generate cash inflows that are largely independent of those from other assets, and hence cannot
be tested for impairment individually, are grouped together in Cash Generating Units (CGUs).
Goodwill is tested for impairment at country level, which corresponds to the lowest level at which goodwill is monitored
by the Group.
The assets allocated to CGUs comprise:
goodwill, which is allocated to the country (Group component that is likely to benefit from the business
combinations);
other intangible assets, property, plant and equipment and net working capital.
Indications of impairment
The main indicators that a CGU or group of CGUs may be impaired are a significant decrease in the CGU's or group of
CGUs' revenues and Recurring operating profit (Recurring EBIT) or material changes in market trends.
Methods used to determine the recoverable amount
An impairment charge is recognized in the income statement when the carrying amount of an asset or CGU or group of
CGUs is greater than its recoverable amount.
Recoverable amount is the greater of:
fair value less costs of disposal, i.e., the amount obtainable from the sale of an asset (net of selling costs) in an
orderly transaction between market participants at the measurement date; and
value in use, which is the present value of the future cash flows expected to be derived from continuing use and
ultimate disposal of the asset or CGU or group of CGUs.
The value in use of a CGU or group of CGUs is estimated using after-tax cash flow projections based on business
plans and a terminal value calculated by extrapolating data for the final year of the business plan. Business plans
generally cover a 5-year period.
These plans have been drawn up for each country. Management both at Group and subsidiary levels prepares
recurring profit forecasts on the basis of past performance and expected market trends.
The growth rate used beyond the initial period of the business plans reflects the estimated long-term inflation rate of
the country concerned.
Expected future cash flows are discounted at the weighted average cost of capital calculated for each country. For
certain CGUs or groups of CGUs a premium is added to the weighted average cost of capital in order to reflect the
greater risk factors affecting certain countries.
Recognition of impairment charges
An impairment charge recognized with respect to a CGU or group of CGUs is allocated initially to reducing the carrying
amount of any goodwill allocated to that group of CGUs, and then to reducing the carrying amount of the other assets
of the CGU or group of CGUs in proportion to the carrying amount of each asset.
Reversal of impairment charges
Impairment charges recognized with respect to goodwill cannot be reversed.
Impairment charges recognized with respect to any other asset may only be reversed if there is an indication that the
impairment charge is lower or no longer exists. The amount reversed is based on the new estimates of the recoverable
amount. The increased carrying amount of an asset resulting from the reversal of an impairment charge cannot
exceed the carrying amount that would have been determined for that asset had no impairment charge been
recognized.
An impairment of 8 million euros on other intangible
assets (corresponding mainly to digital assets in
connection with the Zeta platform refocused on two
countries only ) was recognized in Fiscal 2024 (no
impairment was recognized in Fiscal 2023). The
impairment of Zeta assets as well as an additional 8
million euros write-off of the platform impact the
Other operating income and expenses for an amount
of 16 million euros in Fiscal 2024 (see note 5.2.2).
As mentioned in the summary of accounting principles
and policies above, impairment tests are performed by
country but the results are presented below at the level
of aggregations of segments for the sake of concision.
Fiscal 2024 annual report
117
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
The main assumptions used were as follows:
Fiscal 2024
Fiscal 2023
Discount rate
Long-term
growth rate
Discount rate
Long-term
growth rate
Continental Europe
7.0%
1.8%
7.3%
1.5%
to 12.0%
to 3.0%
to 14.0%
to 2.5%
Including France
7.0%
1.8%
7.3%
1.5%
Latin America
9.8%
2.0%
9.3%
2.0%
to 13.8%
to 4.5%
to 15.0%
to 4.5%
Including Brazil
13.8%
3,0%
15.0%
3.0%
Rest of the world
8.0%
2.0%
8.0%
2.0%
to 34.8%
to 5.0%
to 36.0%
to 5.0%
Sensitivity analysis
The Group has analyzed the sensitivity of goodwill impairment test results to different financial and operational
scenarios:
the results of the impairment testing demonstrate
that an increase of 100 basis points in the discount
rate or a reduction of 100 basis points in the long-
term growth rate would not result in an impairment
of the assets tested for any country;
the Group also performed a sensitivity analysis on
the operational assumptions used in order to
determine whether a 500 basis points decrease in
forecast Recurring EBITDA margin in terminal value
would result in the recognition of an impairment in
the Group's consolidated financial statements as of
August 31, 2024. The results of this analysis did not
indicate any risk of impairment for any country.
According to these sensitivity analyses, no probable scenario would lead to the recoverable amount of capital
employed allocated to each country being lower than their carrying amount.
Note 8Leases
Accounting principles and policies
The Group determines whether a contract is or contains a lease at inception of the contract. The Group classifies as
a lease a contract that conveys to the Group the right to control the use of an identified asset for a given period of
time.
Leases are recognized on the consolidated statement of financial position at the commencement date of the
contract, except for leases covered by the exemptions allowed by IFRS 16 "Leases" (short-term leases and leases of
low value assets), adopted by the Group.
Leases are reflected in the consolidated statement of financial position by recognizing an asset representing the right
to use the leased asset and a related liability corresponding to the obligation to make future lease payments. In the
consolidated income statement, a depreciation of the right-of-use assets is recorded in Operating expenses,
separately from the interest expense on lease liabilities. In the consolidated cash flow statement, cash outflows
relating to interest on lease liabilities impact operating activities flows, while repayments of the lease liabilities impact
financing activities flows.
Short-term leases (i.e., lease term of 12 months or less) and leases of low-value assets (such as IT equipment) are
expensed directly in Operating expenses on a straight-line basis over the lease term.
The leases contracted by the Group as a lessee
mainly relate to real estate: the Group leases land and
buildings for its offices. Terms and conditions are
negotiated on an individual case basis and contain
numerous different clauses, depending on the legal
environment specific to each country. These leases
are entered into for terms of 1 to 10 years and may
contain extension options.
118
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
8.1Lease liabilities
Accounting principles and policies
The Group recognizes a lease liability at the date on which the underlying asset is made available for use. The lease
liability is measured at the net present value of lease payments to be made over the lease term.
Lease payments
The lease payments included in the measurement of the lease liability comprise:
fixed rents, less any lease incentive receivable from the lessor;
variable rents that depend on an index or a rate;
in-substance fixed payments.
Payments expected to be made to the lessor at the termination of the contract are also included (relatively rare in
practice within the Group), such as:
residual value guarantees;
exercise price of a purchase option, when its exercise is reasonably certain; and
termination penalties payable to the lessor when the exercise of a termination option is reasonably certain.
Variable lease payments that do not depend on an index or a rate (relatively rare in practice within the Group) remain
recognized in Operating expenses when incurred. In addition, the Group elected to exclude, where applicable, non-
lease components of the contract in the measurement of the lease liability (for example, vehicle maintenance
services). Consequently, payments in relation with service components of the lease contracts are recorded in
Operating expenses, in the same way as variable lease payments.
Lease term
The lease term is assessed for each lease as the non-cancellable period of the contract, adjusted to reflect periods
covered by an option to extend the lease that the Group is reasonably certain to exercise, and periods covered by an
option to terminate the lease that the Group is reasonably certain not to exercise.
The legal environment and market practices specific to each country are also considered in assessing the lease term.
This applies in particular to open-ended leases, for which enforceable period is determined in light of circumstances
specific to each situation. In assessing the enforceable period of each contract, the Group determines whether it
would incur a penalty on termination that is more than insignificant, taking into account various relevant indicators
(indemnities arising from contractual obligations and economic penalties based on operational criteria, in accordance
with the clarifications provided by IFRS IC). In the specific case of French commercial property leases (also referred
to as "3/6/9 leases"), the assessment is made on a case-by-case basis, that may lead to consider an enforceable
period that is beyond the residual length of the initial 9-year term in some instances.
Discount rate
The discount rate used is generally the lessee incremental borrowing rate, as the rate implicit in the lease cannot be
readily determined for most of the contracts. The incremental borrowing rate is calculated using the following
parameters: risk-free rate of the relevant currency, duration of the lease, credit spread of the subsidiary concerned.
Subsequently, the lease liability is recognized at amortized cost using the effective interest method and is
remeasured after the commencement date to reflect changes arising from:
any modification of the lease term, reflecting a contractual modification or a reassessment of the probability of an
extension or termination option being exercised;
any changes in rent amount, resulting for example from a change in an index or a rate used to determine lease payments;
any reassessment of the probability of a purchase option being exercised;
any other contractual modification, such as the scope of the underlying asset.
The lease liabilities amount to 63 million euros as of August 31, 2024 (48 million euros as of August 31, 2023),
including 51 million euros of non-current lease liabilities (38 million euros as of August 31, 2023) and 11 million
euros of current lease liabilities (10 million euros as of August 31, 2023). The change in lease liabilities breaks
down as follows:
(in million euros)
Lease liabilities as of August 31, 2022
28
Increase/(Decrease)⁽¹⁾
34
Repayments of the principal
(13)
Other movements
(1)
Lease liabilities as of August 31, 2023
48
Increase/(Decrease)⁽¹⁾
27
Repayments of the principal
(10)
Other movements
(2)
Lease liabilities as of August 31, 2024
63
(1)Impact of new leases entered into, rent indexation, contractual modifications, as well as changes in assessment of the likelihood
that renewal and termination options will be exercised.
Fiscal 2024 annual report
119
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
The increase in Fiscal 2024 mainly corresponds to the lease liability recognized in connection with the new
lease contract signed by the Group for its headquarters in Issy-les-Moulineaux, which amounted to 16 million
euros at the commencement date of the lease (January 1, 2024).
Lease liabilities maturity breaks down as follows:
(in million euros)
August 31, 2024
August 31, 2023
< 1 year
11
10
1 to 3 years
33
10
3 to 5 years
9
27
> 5 years
9
1
Lease liabilities carrying value
63
48
8.2Right-of-use assets relating to leases
Accounting principles and policies
A right-of-use asset is recognized for each lease contract (except for those covered by the exemptions), as a
counterpart of the lease liability. This right-of-use asset is measured as the initial amount of the lease liability
(assessed as specified above) plus, where applicable, the initial direct costs incurred in obtaining the contract (fees
and administrative costs), the advance lease payments made to the lessor and the estimated costs to be incurred in
restoring the underlying asset to the condition required by the terms and conditions of the contract.
The right-of-use asset is depreciated on a straight-line basis over the lease term used to measure the lease liability
and, when necessary, is subject to impairment tests according to the same rules as those used for intangible assets
and property, plant and equipment (see note 7.3). The carrying amount is subsequently adjusted to reflect the change
in the lease liability arising from amendments to the lease provisions and other remeasurement events (see above).
Right-of-use assets break down as follows, by type of underlying asset:
(in million euros)
Land and
buildings
Vehicles
Equipment
Total
Gross value as of August 31, 2022
41
7
9
57
Increase
32
4
0
36
Decrease
(12)
(2)
(1)
(15)
Translation adjustments
(1)
(1)
(0)
(2)
Other movements
(0)
0
1
0
Gross value as of August 31, 2023
60
8
8
76
Increase
23
2
2
27
Decrease
(8)
(1)
(1)
(10)
Translation adjustments
(1)
(0)
(1)
(2)
Other movements
(2)
1
(0)
(1)
Gross value as of August 31, 2024
73
9
9
90
The increase in Fiscal 2024 mainly corresponds to the right-of-use asset recognized in connection with the new
lease contract signed by the Group for its headquarters in Issy-les-Moulineaux, which amounted to 13 million
euros at the commencement date of the lease (January 1, 2024).
120
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
(in million euros)
Land and
buildings
Vehicles
Equipment
Total
Amortization and impairment as of
August 31, 2022
(22)
(5)
(5)
(32)
Amortization
(9)
(2)
(1)
(12)
Reversals
10
2
1
13
Impairment
1
1
Other
1
0
(0)
1
Amortization and impairment as of
August 31, 2023
(19)
(5)
(5)
(29)
Amortization
(11)
(2)
(2)
(15)
Reversals
8
1
1
9
Impairment
Other
(2)
1
2
1
Amortization and impairment as of
August 31, 2024
(24)
(5)
(5)
(34)
(in million euros)
Land and
buildings
Vehicles
Equipment
Total
Net carrying amount as of August 31, 2022
19
2
4
25
Net carrying amount as of August 31, 2023
41
3
3
47
Net carrying amount as of August 31, 2024
48
4
4
56
Fiscal 2024 annual report
121
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Note 9Income tax
Accounting principles and policies
Income tax expense
Income tax expense for the year includes current income taxes and deferred taxes.
Tax credits which do not affect taxable profit and must be refunded by tax authorities if they have not been deducted
from corporate income tax are recognized as subsidies and therefore presented as a reduction to the expenses to
which they relate.
Uncertain income tax positions are estimated in accordance with IFRIC 23 "Uncertainty over Income Tax
Treatments". The accounting for uncertain tax treatments requires an entity to make estimates and judgments about
whether the relevant taxation authority and/or Court will accept the position taken by the entity in its tax filings (most
likely amount or expected value corresponding to the probability-weighted average of the possible outcomes).
Uncertain tax positions balances are presented as current or deferred tax assets or liabilities.
Deferred taxes
Deferred taxes are recognized on temporary differences between the carrying amount of an asset or liability and its
tax base, using the tax rate that is expected to apply in the period when the asset is realized or the liability is settled,
based on tax rates (and tax laws) that are enacted or substantially enacted at the period end.
Deferred taxes are not recognized on the following items:
initial recognition of goodwill (deferred taxes liabilities are however recognized after initial recognition when the
goodwill is amortized for tax purposes);
initial recognition of an asset in a transaction that is not a business combination and that affects neither accounting
profit nor taxable profit; and
temporary differences on investments in subsidiaries that are not expected to reverse in the foreseeable future.
Taxes on items recognized directly in net invested equity or in other comprehensive income are recognized in net
invested equity or in other comprehensive income, respectively, and not in the income statement (see note 10).
Deferred tax assets on temporary differences and tax loss carry-forwards are only recognized if their recoverability is
considered probable, considering existing temporary differences giving rise to deferred tax liabilities expected to
reverse and taxable profits that will be available in the foreseeable future and against which the temporary difference
can be utilized. When assessing the probability of a taxable profit being available in the foreseeable future, account is
taken, primarily, of prior years' results, forecasted future results based on a business plan performed at the level of
each taxable entity, non-recurring items unlikely to occur in the future and the tax strategy.
Deferred tax assets and liabilities are offset if there is a legally enforceable right to set off current tax assets and
liabilities and the deferred taxes relate to the same taxable entity and tax authority.
9.1Components of income tax expense
(in million euros)
Fiscal 2024
Fiscal 2023
Current income tax (expense)/income
(88)
(91)
Withholding taxes
(7)
(3)
Deferred income tax (expense)/income
4
14
Total Income tax expense
(91)
(80)
122
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
9.2Income tax rate reconciliation
(in million euros)
Fiscal 2024
Fiscal 2023
Profit for the year before tax
230
163
French statutory tax rate
25.83%
25.83%
Theoretical income tax (expense)/ income
(59)
(42)
Effect of jurisdictional tax rate differences
(6)
(4)
Permanently non-deductible expenses or non-taxable income
(11)
(34)
Other tax repayments/(charges), net
2
Tax loss carry-forwards used or recognized during the period but not recognized as
a deferred tax asset in prior periods
7
Tax loss carry-forwards and temporary differences arising during the period or prior
years but not recognized as a deferred tax asset
(9)
(4)
Actual income tax expense
(84)
(77)
Withholding tax
(7)
(3)
Total Income tax expense
(91)
(80)
The effective tax rate, calculated on profit for the year
before tax went from 49.1% for Fiscal 2023 to 39.5%
for Fiscal 2024. The effective tax rate was impacted
by one-off costs related to the Spin-off in Fiscal 2024
(see note 5.2.2), and by the provision related to the
dispute with the French competition authority in
Fiscal 2023 (see note 10.2).
9.3Deferred tax assets and liabilities
Movements in deferred taxes were as follows:
(in million euros)
August 31, 2023
Deferred
tax benefit /
(expense)
Deferred tax
recognized in
other
comprehensive
income
Change in
consolidation
scope
Currency
translation
adjustment
and other
August 31, 2024
Employee-related liabilities
5
1
6
Fair value of financial
instruments
(2)
(2)
Intangible assets
16
(4)
12
Goodwill (tax amortization)
(66)
7
7
(52)
Other temporary differences
12
4
1
1
(1)
17
Tax loss carry-forwards
14
(2)
2
14
Total net deferred tax
(19)
4
(1)
10
1
(5)
Of which:
Deferred tax assets
27
17
Deferred tax liabilities
(46)
(22)
Fiscal 2024 annual report
123
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
(in million euros)
August 31, 2022
Deferred tax
benefit /
(expense)
Deferred tax
recognized in other
comprehensive
income
Currency
translation
adjustment
and other
August 31, 2023
Employee-related liabilities
4
1
5
Fair value of financial instruments
Intangible assets
15
1
16
Goodwill (tax amortization)
(68)
2
(66)
Other temporary differences
7
8
(2)
(1)
12
Tax loss carry-forwards
11
4
(1)
14
Total net deferred tax
(31)
14
(2)
(19)
Of which:
Deferred tax assets
22
27
Deferred tax liabilities
(53)
(46)
Temporary differences giving rise to the recognition of
deferred taxes relate primarily to goodwill tax
amortization in Brazil.
As of August 31, 2024, the deferred tax assets arising
from tax loss carry-forwards amount to 14 million
euros (mainly Brazil for 7 million euros and India for 5
million euros). Carried-forward tax losses not having
given rise to recognition of deferred tax assets
amount to 7 million euros as of August 31, 2024
(mainly at the French tax unit level).
As of August 31, 2023, the deferred tax assets arising
from tax loss carry-forwards amounted to 14 million
euros (mainly Brazil for 7 million euros and India for
6 million euros). Carried-forward tax losses not having
given rise to recognition of deferred tax assets
amounted to 2 million euros as of August 31, 2023.
In India, the unused tax loss, which can be carried
forward for a maximum period of 8 years, mainly result
from non-recurring costs. The deferred tax assets
have been recognized in view of the forecasted future
taxable results derived from the business plan
prepared by the management, evidencing that it is
probable that taxable profits will be available in the
foreseeable future against which the tax loss carry-
forwards can be utilized before they expire.
The Group's tax loss carry-forwards, whether or not they have given rise to the recognition of deferred tax
assets, break down as follows by maturity:
(in million euros)
August 31, 2024
August 31, 2023
Fiscal 2024
2
Fiscal 2025
5
5
Fiscal 2026
3
3
Fiscal 2027
3
2
Fiscal 2028
6
5
Fiscal 2029 and beyond
10
8
Indefinite
55
28
Total
82
53
124
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Note 10Provisions, litigation, and contingent liabilities
Accounting principles and policies
A provision is recognized if the Group has a legal or constructive obligation at the closing date and it is probable that
settlement of the obligation will require an outflow of resources and the amount of the liability can be reliably
measured.
Provisions primarily cover commercial, employee-related and tax-related risks and litigation (other than those related
to income tax (see note 9) arising in the course of operating activities and are measured using assumptions that take
account of the most likely outcomes.
Where the effect of the time value of money is material, the amount of the provision is determined by discounting the
expected future cash flows at a pre-tax discount rate that reflects current market assessments of the time value of
money and any risks specific to the liability.
10.1Provisions
(in million euros)
August 31, 2023
Increases /
charges
Reversals
with
utilization
Reversals
without
utilization
Currency
translation
adjustment
and other
August 31, 2024
French competition authority
litigation
127
127
Employee claims and litigation
1
0
(0)
(0)
1
Tax and social security
exposures
2
(0)
(0)
(1)
1
Client/supplier claims and
litigation
1
0
(0)
(0)
0
Other provisions
5
2
(2)
0
5
Total Provisions
136
2
(3)
(1)
134
(in million euros)
August 31, 2022
Increases/
charges
Reversals
with
utilization
Reversals
without
utilization
Currency
translation
adjustment
and other
August 31, 2023
French competition authority
litigation
127
127
Employee claims and litigation
3
0
(2)
(0)
1
Tax and social security
exposures
2
0
(0)
(0)
2
Client/supplier claims and
litigation
1
0
(0)
(0)
1
Other provisions
5
0
(0)
(0)
5
Total Provisions
11
127
(2)
(0)
136
Provisions for exposures and litigation are determined on a case-by-case basis and rely on management's best
estimate of the outflows deemed likely to satisfy legal or implicit obligations to which the Group is exposed as of
the end of the year.
Current and non-current provisions are as follows:
(in million euros)
August 31, 2024
August 31, 2023
Current
Non-current
Current
Non-current
French competition authority litigation
127
127
Employee claims and litigation
0
1
0
1
Tax and social security exposures
0
1
0
1
Client/supplier claims and litigation
0
1
Other provisions
1
3
1
5
Total Provisions
1
133
128
8
Fiscal 2024 annual report
125
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
10.2Litigation and contingent liabilities
A summary of relevant current legal proceedings is
provided below.
Competition proceedings in France
In 2015, the French company Octoplus and three
hospitality unions filed several complaints with the
French competition authority (Autorité de la
concurrence) concerning several French meal
benefit issuers, including Pluxee France S.A. (formerly
Sodexo Pass France S.A.). Some of the complaints
were combined with a request for interim measures
pending the decision on the merits of the case.
Following hearings of the parties concerned in April
and July 2016, the French competition authority
decided on October 6, 2016 to continue the
proceedings without ordering any interim measures
against Pluxee France.
On February 27, 2019, the prosecution services of the
French competition authority sent their final
investigation report to Pluxee France in which they
confirmed the dismissal of all the alleged practices
denounced by the complainants, including the alleged
tariff practices (and in particular the allegedly high
commission rates on the "acceptance" side of the
market). However, they maintained two other
objections on the basis of the case file: exchange of
information and foreclosure of the meal benefit
market through the Centrale de Règlement des Titres
(CRT). In its response filed on April 29, 2019, Sodexo
and Pluxee France contested both objections. On
December 17, 2019, the French competition authority
ruled against the meal benefit issuers and fined
Pluxee France, jointly and severally with Sodexo S.A.,
126 million euros for the two objections above. This
decision was formally notified to Pluxee France and
Sodexo S.A. on February 6, 2020. Both companies
filed an appeal against the decision with the Paris
Court of Appeal and the hearing was held on
November 18, 2021. On November 16, 2023, the Paris
Court of Appeal confirmed the conviction issued by
the French competition authority. Vigorously
contesting this decision, Sodexo and Pluxee France
filed on December 18, 2023 an appeal in cassation,
and therefore the proceedings are still ongoing.
Pluxee France began payment on December 15, 2021
through a monthly settlement plan until January 2023.
An asset was recognized in Other operating
receivables as a counterpart of the sums paid. Taking
into consideration all of the above-mentioned
developments, the Group also recorded a provision of
127 million euros (including Pluxee's share of the CRT
fine) in Other operating income and expenses as of
August 31, 2023 as a counterpart of the related
operating receivable booked.
Following the decision of the Paris Court of Appeal,
certain hospitality unions and affiliated merchants
could try to seek compensation for possible damages.
Two private funds have publicly announced their
intention to launch a legal action on behalf of affiliated
merchants possibly harmed by the alleged anti-
competitive practices.
As part of the Spin-off transactions, Pluxee undertook
to hold Sodexo harmless for losses in connection with
the dispute with the French competition authority
(see note 14.3 Related party transactions).
Competition proceedings in the Czech Republic
On June 25, 2018, the Czech competition authority
initiated an investigation against several Czech
companies operating in the meal voucher sector,
including Pluxee Česká Republika AS (formerly
Sodexo Pass Česká Republika AS). The competition
authority issued its report on October 12, 2021,
accusing the companies under investigation of anti-
competitive practices. On September 7, 2022, the
Czech competition authority ruled against the meal
voucher issuers and fined Pluxee Česká Republika AS
132 million Czech korunas (approximately 5.4 million
euros as of August 31, 2023). Pluxee Česká
Republika AS contested this first instance decision
and appealed to the Chairman of the Czech
competition authority. Payment of the fine was
suspended pending the appellate proceedings.
On October 24, 2023, the Chairman issued his
decision and confirmed the first-instance findings with
regards to the alleged anti-competitive practices, but
cancelled the fine imposed on Pluxee Česká
Republika AS and referred the case back to the first
instance in this particular respect, mainly for
technical legal reasons. Accordingly, there is currently
no fine against Pluxee Česká Republika AS and the
Czech competition authority is required to render a
new decision, which remains subject to appeal.
Nevertheless, Pluxee Česká Republika AS continues
to contest the findings of the alleged anti-competitive
practices and has challenged the Chairman's
decision before the judicial review court. No provision
has been made in account of this proceeding as of
August 31, 2024 (nor as of August 31, 2023).
Legal proceedings in Mexico
During the fiscal year ended August 31, 2022, the
Group was subject to a sophisticated fraud scheme
in relation to its postpaid fuel and fleet activity in
Mexico. Subsequently, the Group undertook a
forensic investigation in order to better understand
the fraud scheme and initiated legal proceedings,
which are currently ongoing, to protect the Group's
rights and interests. The Group has since worked to
update and reinforce its controls over card-based
payment transactions.
126
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
The probable loss related to this case was assessed
at 170 million Mexican pesos (approximately 7.6 million
euros as of August 31, 2023) and accrued for such
amount in the consolidated financial statements as of
August 31, 2023. The probability-weighted value of the
loss was reassessed based on the opinion of Group
advisers, and an additional provision recognized in
Other operating income and expenses as of
August 31, 2024 for 70 million Mexican pesos
(approximately 3.7 million euros).
Tax proceeding in India
On January 21, 2016, a tax audit was conducted by the
Income Tax Department (TDS/withholding tax office).
Tax Authorities reclaimed that Pluxee India (formerly
Sodexo SVC India) should have applied TDS of 2% on
the reimbursement of face value of Pluxee vouchers
to merchants. As face value is not income, Pluxee
India disagrees with this tax analysis.
The Income Tax Department passed orders dated
March 21, 2016, for the previous eight years
(Fiscal 2009 to Fiscal 2016) raising demand of tax to
pay 3.54 billion Indian rupees (principal of 2.47 billion
Indian rupees and interest of 1.07 billion Indian
rupees), or approximately 38 million euros as of
August 31, 2024. Pluxee India contested the decision
and obtained "stay orders" to withhold the payment of
any pre-deposit until resolution of the case.
On March 28, 2018, the Appeal was decided in favor of
Pluxee India for the Fiscal 2012 only. The Tribunal held
that the order of the Tax Department having been
passed after expiry of two years, was barred by
limitation and declared the same as "null and void".
Further, for Fiscal 2009 to Fiscal 2011, orders have
also been passed in favor of Pluxee India on the
grounds of limitation. Tax Authorities have appealed
the decisions.
Regarding Fiscal 2013 to Fiscal 2016, Pluxee India
received a positive decision from the Tribunal on the
merits of the case on December 24, 2021, confirming
that there was no obligation to deduct tax on
payments to merchants.
The Income Tax Department has decided lately to
lodge an appeal against an order passed by the
Tribunal. The copies of appeal were served to Pluxee
India in July 2023. The case is not yet listed for
admission hearing.
Pluxee India considers, based on the opinion
obtained from its tax advisors and unequivocally
confirmed by the positive decision received from the
Tribunal in December 2021, that there is a strong
probability of winning the dispute with the Tax
Authorities. As a result, no provision has been
recognized for this dispute as of August 31, 2024 (nor
as of August 31, 2023 and previous years).
Other proceedings
Except as described in this section, there have been
no governmental, legal or arbitration proceedings
(including any such proceedings which are pending or
threatened of which the Company is aware) which
may have, or have had in the recent past, a significant
effect on the Company's or the Group's financial
position or profitability. The Group does not anticipate
that any potential related liabilities will in the
aggregate be material to its activities or to its
consolidated financial position.
Fiscal 2024 annual report
127
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Note 11Equity and earnings per share
Accounting principles and policies
Pluxee treasury shares
Pluxee shares held by Pluxee N.V. itself and/or by other Group Companies are shown as a reduction in consolidated
shareholders' equity at their acquisition cost.
Gains and losses on acquisitions and disposals of treasury shares are recognized directly in consolidated
shareholders' equity and do not affect profit or loss for the year.
Transactions with non-controlling interests
Changes in non-controlling interests while retaining control are recognized in equity. In particular, when additional
shares in an entity already controlled by the Group are acquired, the difference between the acquisition cost of the
shares and the share of net assets acquired is recognized in Equity attributable to the equity holders of the parent.
The value of the assets and liabilities of the subsidiary (including goodwill) remains unchanged.
Commitments to purchase non-controlling interests
As required by IAS 32 "Financial Instruments: Presentation", the Group recognizes commitments to purchase non-
controlling interests as a liability within borrowings in the consolidated statement of financial position. Commitments
to purchase non-controlling interests given in connection with business combinations are recognized as follows:
the liability arising from the commitment is recognized in other borrowings at the present value of the purchase
commitment;
the corresponding non-controlling interests are cancelled; and
additional goodwill is recognized for the balance.
Subsequently, the financial liability is remeasured at each year-end in accordance with the contractual arrangements
(at fair value or at present value if fixed price) and, in the absence of any guidance provided by IFRS, with a
counterparty in net invested equity.
Earnings per share
Earnings per share is calculated by dividing profit for the period by the weighted average number of ordinary shares
outstanding during the period, net of treasury shares, as prescribed by IAS 33 "Earnings per Share".
In the calculation of diluted earnings per share, the denominator is increased by the number of potentially dilutive
ordinary shares, and the numerator is adjusted for all dividends and interest recognized in the period and any other
change in income or expenses that would result from conversion of the potentially dilutive ordinary shares.
Potential ordinary shares are treated as dilutive if, and only if, their conversion to shares would decrease earnings per
share or increase loss per share. Potentially dilutive ordinary shares correspond exclusively to the free shares
mentioned in note 6.2. Their dilutive effect is calculated by the treasury stock method provided for in IAS 33.
11.1Equity
11.1.1Share capital and treasury shares
Composition of share capital and treasury shares
(number of shares)
August 31, 2024
August 31, 2023
Share capital
210,215,055
100
Treasury shares
(1,258,683)
Outstanding shares
208,956,372
100
Share capital and share premium
According to its articles of association, the Company
has an authorized share capital of 6 million euros
divided into 300 million ordinary shares and
300 million special voting shares, each having a
nominal value of 0.01 euro.
As mentioned in note 3.1, the Company issued in Fiscal
2024:
146,348,320 new ordinary shares on
September 1, 2023, in exchange for a non-cash
contribution by Sodexo consisting of 88.05% of
Pluxee International SAS shares (increasing the
share capital nominal amount and share premium
by 1.5 million euros and 614 million euros
respectively, with its counterpart in the
consolidated retained earnings). The contribution
was made at the net book value of the shares
contributed as they appear on the balance sheet of
Sodexo S.A. on the date of completion;
26,272 new ordinary shares on September 1, 2023,
in exchange for a cash contribution;
128
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
800,000 new ordinary shares on
November 3, 2023, in exchange for a cash
contribution;
62,250,485 special voting shares on
February 5, 2024, which were fully paid up from and
solely charged against the special capital reserve;
789,878 special voting shares on March 18, 2024,
which were fully paid up from and solely charged
against the special capital reserve.
As of August 31, 2024, the issued and fully paid share
capital consisted of 147,174,692 ordinary shares and
63,040,363 special voting shares with a nominal value
of 0.01 euro each. The share premium, which
represents the premium paid in excess of the par
value of shares at the time of the issuance of new
shares, amounted to 614 million euros.
The special voting shares are governed by the
provisions included in Pluxee N.V.'s articles of
association and its loyalty voting plan. These
documents govern the issuance, allocation,
acquisition, sale, holding, repurchase and transfer of
the Pluxee special voting shares and certain aspects
of the transfer and the registration of the Pluxee
ordinary shares in the loyalty share register.
These documents provide in particular that:
shareholders holding special voting shares are
entitled to exercise one vote for each ordinary
share held and one vote for each Pluxee special
voting share held;
no entitlement to ordinary shares' dividend
distributions is attached to special voting shares.
However, pursuant to Pluxee N.V.'s articles of
association, holders of special voting shares will be
entitled to a minimum dividend, which is allocated to
separate special voting shares dividend reserve.
The Company has no intention to propose any
distribution from the special voting shares dividend
reserve.
Treasury shares
On February 1, 2024, the Company implemented a
liquidity contract with BNP Paribas Financial Markets
Paris, which complies with accepted market practices
(in particular, the provisions of the French securities
regulator (Autorité des marchés financiers – AMF)'s
decision n° 2021-01), for the purpose of enhancing the
liquidity of Pluxee shares. The resources allocated to
the liquidity account amount to 10 million euros.
As of August 31, 2024, the Company held under the
liquidity account:
133,977 shares as treasury shares amounting to
3.3 million euros;
6.8 million euros as monetary market fund shares
and cash.
All rights attached to these shares are suspended for
as long as they are held in treasury.
On March 4, 2024, pursuant to an authorization
granted by the general meeting of shareholders to the
Board of Directors and in accordance with the
provisions of the Market Abuse Regulation (EU)
596/2014 and Commission Delegated Regulation (EU)
2016/1052, Pluxee N.V. launched a share buy-back
program of up to 30 million euros with a duration until
June 30, 2024.
As of August 31, 2024, the Group held 1,124,706 shares
(amounting to 29.9 million euros) as treasury shares
acquired under this buy-back program to meet the
Company's obligations under free share plans (see
note 6.2).
11.1.2Dividends
(in million euros)
Fiscal 2024
Fiscal 2023
Dividends paid
140
Proposed dividend in respect of Fiscal 2024
At the annual General Meeting convened to approve
the Pluxee financial statements for the year ended
August 31, 2024, the shareholders will be asked to
approve a dividend of 0.35 euro per ordinary share,
representing a total payout of 51 million based on the
number of outstanding ordinary shares (excluding
treasury shares) as of August 31, 2024. Subject to
approval by the annual General Meeting, this dividend
will be granted during the first half of Fiscal 2025.
Fiscal 2024 annual report
129
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
11.1.3Other comprehensive income
Items recognized directly in Other Comprehensive Income (OCI) attributable to the equity owner of Pluxee N.V.
are shown below:
Fiscal 2024
Fiscal 2023
(in million euros)
Increase /
(Decrease)
during the
year, pre-tax
Income tax
(expense) /
Benefit
Increase /
(Decrease)
during the
year, net of tax
Increase /
(Decrease)
during the
year, pre-tax
Income tax
(expense) /
Benefit
Increase /
(Decrease)
during the year,
net of tax
Financial assets measured at fair
value through other
comprehensive income⁽¹⁾
2
(1)
1
54
(2)
52
Remeasurements of net defined
benefit obligation
0
0
(0)
(0)
Currency translation adjustment⁽²⁾
(116)
(116)
(30)
(30)
Total other comprehensive
income (loss) (group share)
(114)
(1)
(115)
24
(2)
22
(1)See notes 3.5 and 12.3.
(2)Mainly linked to the evolution of the Brazilian Real (BRL) exchange rate.
11.1.4Non-controlling interests
(in million euros)
Non-controlling interests as of August 31, 2023
5
Net profit for the year
6
Other comprehensive income (loss), net of tax
(14)
Increase (decrease) in share capital
Dividends paid
(2)
Change in ownership interest without any change of control:
- Equity interests disposed to non-controlling interests⁽¹⁾
98
- Equity interests acquired to non-controlling interests⁽²⁾
(7)
Change in consolidation scope⁽¹⁾
9
Other
1
Non-controlling interests as of August 31,2024
96
(1)A total increase of 107 million euros related to Santander operation (note 3.2 and 4.1).
(2)Related to the acquisition of the minority stake held by Zeta Investments Holdings Pte in Pluxee India Private Limited (note 3.4).
11.1.5Policy for managing the Company's capital
The capital management of the Pluxee Group has
historically been carried out centrally by Sodexo S.A.
Following the Spin-off, Pluxee Group established its
own capital management policy, including the
definition of its dividend policy. Pluxee takes a long-
term view in managing its capital structure, with the
objectives of ensuring the Pluxee Group's ability to
continue operating as a going concern, in particular by
maintaining high level of liquid resources, optimizing its
financial structure and allowing shareholders to
benefit from its strong cash flow generation.
In order to maintain or adjust the capital structure,
which consists of equity and net financial debt (as
defined by the Management, consisting of the sum of
borrowings and lease liabilities, minus cash and cash
equivalents (net of overdraft) and current financial
assets), the Group may adjust the dividend paid to
shareholders, issue new shares, subscribe or repays
borrowings, or sell assets.
Some subsidiaries are subject to constraints on
equity capital imposed by local authorities and must
have sufficient equity to comply with capital
adequacy ratios and the minimum capital rules
applicable. These constraints may be applicable to
participate to public tenders (e.g., in Brazil) or be
required by regulatory authorities (e.g., Reserve Bank
of India).
130
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
11.2Earnings per share
The table below presents the calculation of basic and diluted earnings per share:
Fiscal 2024
Fiscal 2023
Profit for the year attributable to equity holders of the parent (in million euros)
133
81
Basic weighted average number of shares⁽¹⁾
146,517,613
146,348,321
Basic earnings per share (in euro)
0.91
0.55
Average dilutive effect of free share plans
606,517
364,024
Diluted weighted average number of shares⁽²⁾
147,124,130
146,712,345
Diluted earnings per share (in euro)
0.90
0.55
(1)The weighted average number of shares excludes special voting shares. The weighted average number of shares used to calculate
Fiscal 2023 earnings per share was adjusted to take into account the effect of the in-kind share capital increase of the 88.05%
stake in Pluxee International SAS on September 1, 2023 (retrospective adjustment prescribed by IAS 33).
(2)Including for Fiscal 2023 and Fiscal 2024 the dilutive effect of free shares granted in February 2024 to replace the value of
unvested equity awards under the Fiscal 2022 and Fiscal 2023 share plans of Sodexo S.A. that have been forfeited as a result of
the Spin-off, and for Fiscal 2024, the dilutive effect of free shares granted in February 2024 under the new of the Fiscal 2024
restricted share plan (see note 6.2).
Fiscal 2024 annual report
131
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Note 12Financial income and expenses, cash and cash equivalents,
financial assets and liabilities
Accounting principles and policies
(A) Financial instruments
Financial assets and liabilities are recognized in the statement of financial position on the transaction date, which is
the date when the Group becomes a party to the contractual provisions of the instrument.
The fair values of financial assets and derivative instruments are generally determined on the basis of quoted market
prices, values resulting from recent transactions, or valuations carried out by the depository bank (see additional
information on fair value measurement in note 2.4).
Financial assets
In accordance with the principles of IFRS 9 "Financial Instruments", financial assets are initially recognized at fair
value corresponding, in general, to the consideration paid, which is best evidenced by the acquisition cost (including
transaction costs, if any). Thereafter, financial assets are measured at fair value or at amortized cost depending on
which financial asset category they belong to:
financial assets measured at amortized cost represent debt instruments for which contractual cash flows are
solely payments of principal and interest on the principal amount outstanding that are held within a business model
whose objective is to hold assets to collect contractual cash flows. They include financial and security deposits,
and loans to non-consolidated entities. These financial assets are initially recognized at fair value in the statement
of financial position and subsequently at amortized cost, using the effective interest rate method. They are impaired
to cover the estimated expected credit losses;
financial assets measured at fair value through other comprehensive income include investments in non-
consolidated entities, which correspond to equity instruments that the Group has irrevocably elected to classify in
this category. When an equity instrument is sold, the cumulative fair value adjustment recognized in other
comprehensive income is not transferred to the income statement; only dividends are booked in the income
statement. For securities listed on an active market, fair value is considered to equal the market value. If no active
market exists, the fair value is generally determined based on an appropriate financial criterion for the specific
security;
financial assets at fair value through profit or loss include marketable securities with maturities greater than
three months and other financial assets held for trading and acquired for the purpose of resale in the near term
(instruments that are not eligible to be classified as financial assets measured at amortized cost or at fair value
through other comprehensive income). These assets are measured at fair value, with changes in fair value
recognized in financial income or expense in the income statement, with the exception of changes in the fair value of
financial assets related to the activity which are recognized in operating income or expenses.
Borrowings
All borrowings, bank credit facilities and overdrafts, are initially recognized at the fair value of the amount received less
directly attributable transaction costs.
Subsequent to initial recognition, borrowings are measured at amortized cost using the effective interest method. The
effective interest rate is the rate that discounts estimated future cash payments or receipts through the expected
life of a financial liability to the net carrying amount of that liability. The calculation includes the effects of transaction
costs, and of differences between the issue proceeds (net of transaction costs) and reimbursement value.
Amortized cost is equivalent to historical cost (nominal amount) insofar as no significant transaction costs are
incurred.
(B) Cash and cash equivalents
Cash and cash equivalents comprise current bank account balances, cash on hand and short-term cash investments
in money‑market instruments. These instruments mainly correspond to short-term notes and bonds admitted to
trading on regulated markets and bank term deposits that have an initial maturity of less than three months at the
moment of purchase (or may be withdrawn at any time at a known cash value with no material risk of loss in value), are
readily convertible to known amounts of cash and are subject to an insignificant risk of changes in value, and that are
held for the purpose of meeting short-term cash commitments.
132
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
12.1Financial income and expenses
(in million euros)
Fiscal 2024
Fiscal 2023
Gross borrowing cost⁽¹⁾
(52)
(20)
Interest income from cash and cash equivalents
44
47
Net borrowing cost
(8)
27
Net foreign exchange gains/loss
(3)
2
Other financial income
1
4
Other financial expenses
(9)
(5)
Financial income and expenses
(20)
28
Of which financial income
45
53
Of which financial expenses
(65)
(25)
(1)Gross borrowing cost represents interest expense on financial liabilities measured at amortized cost including lease liabilities
recognized in accordance with IFRS 16, and interest expense on hedging instruments. Interest expense on lease liabilities
amounted to -3 million euros in Fiscal 2024 (-2 million euros in Fiscal 2023).
12.2Cash and cash equivalents
(in million euros)
August 31, 2024
August 31, 2023
Marketable securities
1,121
749
Cash
300
876
Cash and cash equivalents
1,421
1,625
Bank overdrafts
(6)
(5)
Cash and cash equivalents net of bank overdrafts
1,415
1,620
Marketable securities comprise:
(in million euros)
August 31, 2024
August 31, 2023
Short-term notes⁽¹⁾
788
643
Term deposits
131
90
Mutual funds and other
203
16
Total Marketable securities
1,121
749
(1)Short-term notes are made up of credit deposits and overnight deposits.
Cash, cash equivalents and overdraft break down as follows by currency:
(in million euros)
August 31, 2024
August 31, 2023
Euro (EUR)
500
630
Brazilian real (BRL)
577
590
Mexican peso (MXN)
84
81
Turkish lira (TRY)
58
69
Chilean peso (CLP)
55
68
Czech koruna (CZK)
47
57
Romanian leu (RON)
26
36
Zloty (PLN)
12
28
Other currencies
57
62
Total Cash and cash equivalents net of bank overdrafts
1,415
1,620
No significant amount of cash or cash equivalents was subject to any restrictions as of August 31, 2024, nor as
of August 31, 2023.
Fiscal 2024 annual report
133
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
12.3Financial assets
12.3.1Breakdown of financial assets
August 31, 2024
August 31, 2023
(in million euros)
Current
Non-current
Current
Non-current
Restricted cash related to the float
973
936
Current financial assets
814
542
Investments in non-consolidated companies
16
13
Loans and deposits
19
23
Derivative financial instruments
0
Total Financial assets
1,787
35
1,478
36
Of which:
Financial assets measured at fair value
493
16
465
13
Financial assets measured at amortized cost
1,294
19
1,013
23
Cost
1,294
19
1,013
24
Impairment
(1)
(1)
Restricted cash related to the float
Restricted cash related to the float corresponds primarily to funds set aside to comply with regulations
governing the issuance of digitally delivered services, cards and paper vouchers, in the following countries:
(in million euros)
August 31, 2024
August 31, 2023
France
310
312
Belgium
217
162
Romania
170
157
India
157
137
China
58
64
Other countries
61
103
Total Restricted cash related to the float
973
936
They break down as follows by currency:
(in million euros)
August 31, 2024
August 31, 2023
Euro (EUR)
527
488
Romanian leu (RON)
170
157
Indian rupee (INR)
157
137
Chinese yuan (CNY)
58
64
Other currencies
61
89
Total Restricted cash related to the float
973
936
The funds remain the property of the Group but are subject to restrictions on their use. They may not be used
for any purpose other than to reimburse affiliated merchants and must be kept separate from the Group's
unrestricted cash. Restricted cash related to the float is invested in interest-bearing instruments.
134
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Current financial assets
Current financial assets correspond to marketable securities maturing in more than 3 months and less than
12 months.
They break down as follows by currency:
(in million euros)
August 31, 2024
August 31, 2023
Euro (EUR)
454
223
Brazilian real (BRL)
151
165
Turkish lira (TRY)
52
33
Romanian leu (RON)
42
17
Philippine peso (PHP)
27
26
Mexican peso (MXN)
23
44
Other currencies
66
34
Total Current financial assets
814
542
Investments in non-consolidated companies
They correspond to investments in entities for which
the Group has neither control nor significant
influence. As of August 31, 2024, investments in non-
consolidated companies correspond to the Group's
minority stake in Egym, Visa Inc and Happiness Index.
As of August 31, 2023, the carrying amount of
investments in non-consolidated companies included
a 15% non-controlling interest in Resort Topco, which
were reclassified in Fiscal 2024 as assets held for
sale in accordance with IFRS 5 in Fiscal 2024 as
mentioned in note 4.2 Disposed or held for sale
activities and assets, after being remeasured at fair
value as required by IFRS 9.
12.3.2Changes in financial assets
Changes in financial assets for the year were as follows:
August 31, 
2023
Increase/
(Decrease)
Impairment
Changes in
scope of
consolidation
Change in fair
value
Reclassi
fication
Currency
translation
adjustment
and other
August 31, 
2024
(in million euros)
Income
OCI
Restricted cash
related to the float
936
57
(14)
(6)
973
Current financial
assets
542
285
0
19
(32)
814
Investments in
non-consolidated
companies
13
2
(0)
5
(4)
0
16
Loans and deposits
23
(3)
0
(2)
19
Derivative financial
instruments
0
0
Financial assets
1,514
341
0
(0)
5
0
(39)
1,822
Fiscal 2024 annual report
135
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
August 31, 
2022
Increase/
(Decrease)
Impairment
Changes in
scope of
combination
Change in fair
value
Reclassifi
cation(1)
Currency
translation
adjustment
and other
August 31, 
2023
(in million euros)
Income
OCI
Restricted cash
related to the
float
960
6
(30)
936
Current financial
assets
664
(114)
1
(9)
542
Investments in
non-consolidated
companies
90
2
0
54
(133)
(0)
13
Loans and
deposits
15
8
0
(0)
23
Financial assets
1,729
(98)
0
55
(133)
(39)
1,514
(1)Reclassification of investments in non-consolidated companies as assets held for sale (see note 4.2 Disposed or held for sale
activities and assets).
12.4Borrowings
12.4.1Changes in borrowings
Changes in borrowings for the year were as follows:
(in million euros)
August 31, 2023
Increases
Repayments
Currency
translation
adjustment
Discounting
effects and
other
August 31, 2024
Bonds
1,111
1,111
Debt to Sodexo
1,215
(1,215)
Bridge loan
1,100
(1,100)
Other financial liabilities⁽¹⁾
40
(41)
(1)
4
2
Total borrowings excluding
derivative financial instruments
1,255
2,211
(2,356)
(1)
4
1,113
Derivative financial instruments
(0)
0
(0)
Total Borrowings
1,255
2,211
(2,356)
(1)
4
1,113
(1)The 41 million euros repayment relates to the put options on the non-controlling interests of Glady for 11 million euros and Pluxee
Israël LTD for 30 million euros, which were exercised by the minority shareholders during the year. As of August 31, 2024, there is no
financial liability in connection to put options.
(in million euros)
August 31, 2022
Increases
Repayments
Currency
translation
adjustment
Discounting
effects and
other
August 31, 2023
Debt to Sodexo
478
924
(187)
1,215
Other financial liabilities⁽¹⁾
45
(14)
9
40
Total borrowings excluding
derivative financial instruments
523
924
(201)
9
1,255
Derivative financial instruments
1
(1)
(0)
Total Borrowings
524
924
(201)
8
1,255
Debt to Sodexo
The short-term borrowings due to Sodexo amounting
to 1,215 million euros as of August 31, 2023 were
repaid on January 11, 2024. They comprised:
loans with Sodexo S.A. and its subsidiaries of
605 million euros, with a maturity between 3 and
10 months and bearing interest at annual rate
ranging from 1.6% to 4.7%;
a vendor loan with Sodexo S.A. of 610 million euros
related to the acquisition of 11.95% of the shares in
Pluxee International SAS, with a 12-month maturity
ending August 31, 2024 and bearing interest at an
annual rate of 3.75%.
136
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Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Financing implemented in connection with the Spin-off
In connection with the Spin-off, the Company entered
in October 2023 into a 2.15 billion euro financing
package with a syndicate of international banks
consisting of (i) a 1.5 billion euro bridge loan with an
initial term of 12 months, and (ii) a 650 million euro
revolving credit facility with an initial 5-year term:
The bridge loan, which had an initial termination
date in October 2024, might have been extended
twice at the Company's option for a period of six
months each. The terms of the bridge loan provided
for mandatory repayment with the proceeds of term
debt or debt capital markets instruments of any
kind, subject to certain exceptions and an
aggregate basket of 50 million euros. Borrowings
under the bridge loan bore interest at a EURIBOR-
indexed variable rate, plus an applicable margin,
initially set at 0.30% per annum, and scheduled to
increase by 0.10% every three months for the first
12 months.
1.1 billion euros were borrowed under the bridge loan
during the first half of Fiscal 2024, to repay the
short-term borrowings due to Sodexo.
The bridge loan was repaid on March 4, 2024, with
the proceeds of the bonds issue (see below).
Upfront and coordination fees, and interest on this
facility recognized in Gross borrowing cost in Fiscal
2024 amounted to 10.7 million euros.
The syndicated revolving credit facility, which had
an initial termination date of October 2028, was
extended on October 2, 2024 until October 2029
(subsequent event mentioned in note 14.1.3), and
may be further extended for an additional one-year
period at the Company's option. Borrowings under
the revolving credit facility may be made, in Euro or
U.S. dollar, by the Company, Pluxee
International SAS and certain other subsidiaries of
the Company. Borrowings under the revolving credit
facility will bear interest at a EURIBOR-indexed (or,
in the case of borrowings in U.S. dollar, compounded
SOFR-indexed) variable rate, plus an applicable
margin initially set at 0.30% per annum and that will
vary between 0.20% and 0.50% (for any term rate
loan) or between 0.40% and 0.70% (for any
compounded rate loan drawn in U.S. dollar),
depending on the credit rating of Pluxee.
The purpose of these facilities is to fund the
Group's general cash requirements. No amounts
had been drawn down on this facility as of
August 31, 2024.
Upfront fees and other fees on this facility
recognized in Gross borrowing cost amounted to
1.7 million euros as of August 31, 2024.
The revolving credit facility is subject to customary
fees, including commitment fees, upfront fees,
extension fees (to the extent the term of the
revolving credit facility is extended), and a utilization
fee.
This facility does not contain any financial
covenants. It is subject to customary
representations, undertakings, events of default
and mandatory prepayment conditions, including
upon a change of control of the Company.
Inaugural bonds issue
On March 4, 2024, Pluxee N.V. issued bonds for an
aggregate amount of 1.1 billion euros structured in two
tranches:
550 million euro bond issue with a 4.5-year maturity,
redeemable at par value on September 4, 2028 and
bearing interest at an annual rate of 3.5% (effective
interest rate of 3.71%), with interest payable
annually on September 4 (commencing on
September 4, 2024);
550 million euro bond issue with a 8.5-year maturity,
redeemable at par value on September 4, 2032,
and bearing interest at an annual rate of 3.75%
(effective interest rate of 3.87%), with interest
payable annually on September 4 (commencing on
September 4, 2024).
The proceeds of the bonds issue were used to repay
the bridge loan.
Interest on bonds recognized in Gross borrowing
cost (determined using the effective interest rate)
amounted to 20.3 million euros as of August 31, 2024
These bonds do not contain any financial covenants.
They are subject to customary representations,
undertakings, events of default and mandatory
prepayment conditions, including upon a change of
control of the Company.
Fiscal 2024 annual report
137
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
12.4.2Borrowings by currency
Borrowings break down as follows by currency:
(in million euros)
August 31, 2024
August 31, 2023
Current
Non-current
Current
Non-current
Bonds
Euros
20
1,091
Total Bonds
20
1,091
Debt to Sodexo
Euros
1,208
Other currencies
7
Total Debt to Sodexo
1,215
Other borrowings
Euros
2
3
11
Other currencies
0
26
Total Other borrowings
2
29
11
Borrowings excluding derivative financial
instruments
2
1,244
11
Derivative financial instruments
0
Borrowings
22
1,091
1,244
11
12.4.3Borrowings by maturity
Borrowings break down as follows by maturity:
(in million euros)
Payments Due by Period
Total
Less than 1 year
1-3 years
3-5 years
After 5 years
As of August 31, 2024
1,113
22
545
546
As of August 31, 2023
1,255
1,244
11
0
138
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
12.5Financial instruments
The table below presents the categories of financial instruments, their carrying amount and their fair value, by
item in the consolidated statement of financial position.
The fair value hierarchy used in classifying financial instruments is provided for in IFRS 13 "Fair Value
Measurement" as defined in note 2.4.
Financial assets
(in million euros)
Category
Note
August 31, 2024
Fair value level
Carrying
amount
Fair
value
Level 1
Level 2
Level 3
Total
Marketable
securities
Cash equivalents
12.2
1,121
1,121
203
918
1,121
Current financial
assets
Financial assets at amortized cost
12.3
814
814
Restricted cash
related to the float
Financial assets at amortized cost
12.3
480
480
Financial assets at fair value
through profit or loss
12.3
493
493
493
493
Trade and other
receivables
Financial assets at amortized cost
5.3
1,198
1,198
Other financial
assets
Financial assets at fair value
through other comprehensive
income
12.3
16
16
16
16
Financial assets at amortized cost
12.3
19
19
Derivative financial
instrument assets
Derivatives
12.3
0
0
0
0
Financial liabilities
(in million euros)
Category
Note
August 31, 2024
Fair value level
Carrying
amount
Fair
value
Level 1
Level 2
Level 3
Total
Borrowings
Financial liabilities at amortized
cost
12.4
1,113
1,100
Bank overdrafts
Financial liabilities at amortized
cost
12.2
6
6
Trade and other
payables
Financial liabilities at amortized
cost
5.3
489
489
Value in circulation
and related
payables
Financial liabilities at amortized
cost
5.3
3,728
3,728
Derivative financial
instrument liabilities
Derivatives
12.4
(0)
(0)
(0)
(0)
Fiscal 2024 annual report
139
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Financial assets
(in million euros)
Category
Note
August 31, 2023
Fair value level
Carrying
amount
Fair
value
Level 1
Level 2
Level 3
Total
Marketable
securities
Cash equivalents
12.2
749
749
16
733
749
Current financial
assets
Financial assets at amortized cost
12.3
542
542
Restricted cash
related to the float
Financial assets at amortized cost
12.3
471
471
Financial assets at fair value
through profit or loss
12.3
465
465
465
465
Trade and other
receivables
Financial assets at amortized cost
5.3
1,339
1,339
Other financial
assets
Financial assets at fair value
through other comprehensive
income
12.3
13
13
13
13
Financial assets at amortized cost
12.3
23
23
Financial liabilities
(in million euros)
Category
Note
August 31, 2023
Fair value level
Carrying
amount
Fair
value
Level 1
Level 2
Level 3
Total
Borrowings
Financial liabilities at amortized
cost
12.4
1,222
1,222
Financial liabilities at fair value
through equity
12.4
33
33
33
33
Bank overdrafts
Financial liabilities at amortized
cost
12.2
5
5
Trade and other
payables
Financial liabilities at amortized
cost
5.3
548
548
Value in circulation
and related
payables
Financial liabilities at amortized
cost
5.3
3,543
3,543
Derivative financial
instrument liabilities
Derivatives
12.4
(0)
(0)
Note 13Financial risk management objectives and policy
Pluxee's financial policies and procedures are designed to prevent speculative positions. Under these policies
and procedures foreign exchange risk on loans to subsidiaries must be hedged, which is aligned with Sodexo's
policies and procedures applied by the Group until the Spin-off.
Given the significant cash and cash equivalents held at floating rates, the Group may decide to swap its gross
financial debt to floating rates in order to create a natural hedge, optimizing its risk management strategy (while
Sodexo's policies and procedures applied until the Spin-off prescribed that substantially all borrowings must be
at fixed interest rates, or converted to fixed rate using hedging instruments).
13.1Exposure to interest rate risk
The nature of the Group's financial indebtedness as of August 31, 2024, is detailed in note 12.4. As of
August 31, 2024, and as of August 31, 2023, an increase or a decrease in interest rates would have had no
material impact on the cost of debt (Financial income and expenses) as all liabilities at those dates were at a
fixed interest rate.
140
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
13.2Exposure to foreign exchange rate risk
Because the Group has operations in 29 countries, all
components of the financial statements denominated
in euros are significantly impacted by foreign currency
translation effects, and in particular by fluctuations in
the Brazilian real. Although exchange rate fluctuations
do not generate substantial operational risks since
each of the Group's subsidiaries generates its
revenues, incurs its expenses and manages its cash
flows in the same currency – the Group faces
heightened risk when transferring dividends to the
parent company. These transfers are subject to
currency volatility, potentially affecting the overall
financial performance and liquidity at the parent level .
Sensitivity to exchange rates
Impact of a 10% appreciation of the
exchange rate of the following currencies
against the euros
(in million euros)
August 31, 2024
August 31, 2023
Impact on
revenues
Impact on
shareholders'
equity
Impact on
revenues
Impact on
shareholders'
equity
Brazilian real (BRL)
31
54
32
39
Romanian leu (RON)
7
4
7
4
Mexican peso (MXN)
7
5
4
5
Turkish lira (TRY)
6
4
21
2
A 10% increase or decrease in the average exchange
rates of all foreign currencies as of August 31, 2024,
would have changed the Pluxee Total Revenues and
Shareholder's equity by approximately 75 million
euros and 83 million euros, respectively.
A 10% increase or decrease in the average exchange
rates of all foreign currencies as of August 31, 2023,
would have changed the Pluxee Total Revenues and
Shareholder's equity by approximately 91 million euros
and 69 million euros, respectively.
13.3Exposure to liquidity risk
Although the Group has a demonstrated capacity to
generate significant levels of free cash flow, its ability
to repay its liabilities will depend on its future
operating performance and could be affected by
other factors (economic environment, conditions in
the debt market, compliance with legislation,
regulatory changes, etc.).
The Group was integrated into the liquidity
management system of Sodexo group until the Spin-
off. Since then, Pluxee has established its own liquidity
management policy, which includes notably setting up
a revolving credit facility.
The primary objectives of liquidity management
consist of meeting the continuing funding
requirements of Pluxee's global operations with cash
generated by such operations. External financing is
largely centralized by Pluxee N.V. Pluxee's financing
needs are determined through short- and medium-
term liquidity planning, with centralized controls over
funding decisions on a forward-looking basis in
accordance with projected liquidity requirements or
surplus. The Group's cash flow forecasts take into
consideration growth assumptions, potential stress
factors and financial contingencies. Pluxee maintains
a strict policy for managing and investing cash
surpluses, with a focus on preserving capital and
ensuring limited risk of loss at maturity. Cash is pooled
in local currencies, and investments outside the
Group are made with capital protection in mind.
Pluxee also employs robust daily cash flow reporting
to ensure optimal liquidity management and
transparency across its operations.
In October 2023, Pluxee N.V. (formerly Sodexo Asset
Management 2 B.V.) entered into a 2.15 billion euro
financing package with a syndicate of international
banks that had replaced the short-term loan from
Sodexo a few days before the Spin-off date. Such
financing package included (i) 1.5 billion euro bridge
loan, which was partly drawn for an amount of 1.1 billion
euros on January 11, 2024, to repay the short-term
borrowings due to Sodexo and was repaid on
March 4, 2024, with the proceeds of the 1.1 billion euro
bond issue described below, and (ii) 0.65 billion euro
revolving credit facility. The revolving credit facility is
due five years after signing, i.e. October 2028 with two
extension options of one year each. There is no
covenant related to this financing package. The
interest rate of the bridge loan is based on Euribor
and a margin between 0.3% and 1.2% depending of the
time elapsed from the signing date.
On March 4, 2024, Pluxee N.V. issued a dual-tranche
bond totaling 1.1 billion euros. This bond issuance
allowed Pluxee to refinance the bridge loan through
the debt capital markets, as part of its post-spin-off
debt management strategy. The revolving credit
facility remains due in October 2028, with two one-
year extension options.
As of August 31, 2024, current assets stand at
4,548 million euros and current liabilities stand at
4,288 million euros. As of August 31, 2023, the current
liabilities of 5,508 million euros included a 1,244
million euros short-term borrowing from Sodexo, which
explained why current liabilities were higher than
current assets by an amount of 811 million euros.
The nature and maturity of the Group's borrowings as
of August 31, 2024 and as of August 31, 2023 are
described in detail in note 12.4.
Fiscal 2024 annual report
141
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
13.4Exposure to counterparty risk
The Group's main exposure to counterparty risk is
limited to the carrying amount of financial assets
(including trade receivables), cash related to the
float, cash and cash equivalents.
Group policies and procedures are in place to
manage and spread counterparty risk.
The Group's main counterparty risk is bank-related
(banks and financial institutions in which the Group
invests its cash and cash equivalents, restricted cash
related to the float and current financial assets). The
Group has limited its exposure to counterparty risk by
diversifying its investments and limiting the
concentration of risk held by each of its
counterparties. Transactions are conducted with
highly creditworthy counterparties taking into
consideration country risk. The Group has instituted a
regular reporting of the risk spread between
counterparties and of their quality. The Group's
maximum exposure to a single counterparty
represents approximately 16% of the Group's
operating cash as of August 31, 2024, and is related to
a high investment grade bank counterparty.
Counterparty risk relating to client accounts
receivable is limited due to the Group's geographic
spread and lack of concentration of risk on past due
individual receivables for which no provision has been
recorded, apart from the receivables relating to
public benefits contracts established and due by
Belgian Regions for which the counterparty risk is
deemed remote. As of August 31, 2024, the net
carrying amount of overdue receivables amounts to
117 million euros, of which 12 million are beyond
6 months (1% of total net accounts receivable), while
the net carrying amount of overdue receivables
amounted to 135 million euros as of August 31, 2023,
of which 25 million were beyond 6 months (2% of total
net accounts receivable).
The Fuel & Fleet products and services, representing
2.5% of the Trade receivables as of August 31, 2024,
and 2,9% as of August 31, 2023, present a higher
exposure to the counterparty risk, being a postpaid
product. For this specific product, credit guarantees
(issued either from an insurance company or from a
bank) are systematically used in all countries in which
this product is being sold in order to mitigate the
counterparty risk for the amount ordered by the
clients.
Note 14Other information
14.1Subsequent events
14.1.1Completion of Cobee acquisition
On September 25, 2024, after receiving clearance
from Spanish regulatory authorities, the Group
completed the 100% acquisition of Cobee
(transaction mentioned in note 3.3).
The majority of the transaction price was paid on the
closing date, while the agreement also provided for
two earn-outs, subject to the achievement of defined
milestones that have been designed to align all
stakeholders' interests and representing, if achieved,
less than 50% of the fixed base price paid on the
closing date. The acquisition will be fully funded from
existing cash resources with limited impact on Group
leverage.
14.1.2Disposal of investments in non-consolidated companies
On September 27, 2024, the Group disposed of its
minority stake in Resort Topco (the holding company
that owned Rydoo) for 19 million euros.
This non-controlling interest was classified as assets
held for sale in accordance with IFRS 5 "Non-current
Assets Held for Sale and Discontinued Operations" as
of August 31, 2024 (see note 4.2).
14.1.3 Extension of the revolving credit facility
The Group obtained bank approval on October 2, 2024 to extend the original maturity of the 650 million euro
revolving credit facility by an additional year, which now matures in October 2029.
142
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
14.2Off-balance sheet commitments and contingencies
14.2.1Sureties
Collaterals and commitments arising from surety arrangements (pledges, charges secured against plant and
equipment, and real estate mortgages) contracted by the Group and its subsidiaries in connection with
operating activities during Fiscal 2024 and Fiscal 2023 are not material.
14.2.2Other commitments given
(in million euros)
August 31, 2024
Less than 1 year
1 to 5 years
More than 5 years
Total
Performance bonds given to clients
115
41
0
156
Financial guarantees to third parties
46
46
Other commitments
39
26
65
Total Other commitments given
155
67
46
268
(in million euros)
August 31, 2023
Less than 1 year
1 to 5 years
More than 5 years
Total
Performance bonds given to clients
129
24
1
154
Financial guarantees to third parties
46
46
Other commitments
65
43
108
Total Other commitments given
194
67
47
308
Performance bonds given to clients relate to bank guarantees regarding funds already received for cards, digital
solutions and paper vouchers and not yet reimbursed to the affiliated merchants.
Financial guarantees to third parties correspond to Imagor's e-money bank guarantee.
14.3Related party transactions
Accounting principles and policies
Pluxee's related parties identified in accordance with IAS 24 "Related Party Disclosures" include:
the fully consolidated Pluxee entities: the transactions between these companies have been eliminated for the
preparation of Pluxee's consolidated financial statements;
the companies over which the Group exercises a significant influence (associates) or joint control (joint ventures);
Bellon S.A., the controlling shareholder of Pluxee, and its related parties (including Sodexo S.A., its consolidated
entities (the Sodexo group), as well as its other related parties); and
the key management personnel of Pluxee and Bellon S.A.
14.3.1Transactions with the controlling shareholder
As of August 31, 2024 the French company Bellon S.A.
held 42.83% of the ordinary shares and 59.98% of the
voting rights of Pluxee N.V. Bellon S.A. is the active
holding company owned by the Bellon family and the
Company's ultimate controlling entity. Bellon S.A.
intends to continue playing such a long-term dual role
in Pluxee which ensures Pluxee's independence as
well as it guarantees a long-term vision and strategy of
sustainable and profitable growth.
On January 29, 2024 Pluxee N.V. entered into a
management and service agreement ( convention
d'animation et de prestations de services ) on an
arm's length basis with Bellon S.A. which contains
certain arrangements between the Company and
Bellon S.A.:
Bellon S.A. provides Pluxee N.V.'s Board of Directors
with its proposal regarding the overall orientation of
its strategy, its development, the orientation of its
activities, and its investments. To this end, the
Company entered into an Executive Chair
secondment agreement with Bellon S.A. whereby
Didier Michaud-Daniel, a senior executive of
Bellon S.A., is seconded to the Company to perform
the offices as an Executive Director and Executive
Chair of the Board. The Executive Chair is
remunerated by Bellon S.A. up to the amount of
such person's remuneration as determined by the
Fiscal 2024 annual report
143
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Board, based on the recommendations of the
Company's Nomination and Remuneration
Committee, plus all the associated tax and social
costs. Bellon S.A. re-invoices the Company on a
euro-for-euro basis for such remuneration, plus the
related social security charges and taxes.
Bellon S.A. provides the Company with services
notably in the areas of finance and stock markets.
These services are provided by a senior executive
employed by Bellon S.A. and seconded to the
Company to perform the duties of Chief Financial
Officer of the Group. To this end, the Company
entered into a Group CFO secondment agreement
with Bellon S.A. invoiced on a euro-for-euro basis;
The expense recognized in Fiscal 2024 under this
services agreement amounts to 1.2 million euros.
14.3.2Transactions with Sodexo S.A., its subsidiaries and its other related parties
As of August 31, 2024, Sodexo S.A. is controlled by Bellon S.A., Pluxee N.V.'s ultimate controlling entity. All
transactions between Pluxee Group and Sodexo S.A. or its subsidiaries are entered into on arm's length terms.
Completed equity transactions
For more details regarding the main capital and equity securities transactions completed by the Company with
Sodexo S.A. and its subsidiaries prior to the Spin-off, refer to note 1 Description of the business.
Separation and services agreements
In connection with the Spin-off, Pluxee and Sodexo
entered into the following separation and services
agreements, with effect from February 1, 2024:
framework separation agreement with respect to
several aspects of the separation, including mutual
indemnification undertakings in connection with
respective businesses, provisions governing the
management of certain matters (such as claims,
insurance, data segregation, retention of records),
Pluxee's specific undertaking to indemnify and hold
Sodexo harmless for losses in connection with any
matter and any legal action relating to, arising out of,
or resulting from the dispute with the French
competition authority (see section Competition
proceedings in France in note 10.2);
trademark and domain name license agreement
with respect to the use of intellectual property
owned by Sodexo, whereby Sodexo has granted
Pluxee the right with limitations to use certain
trademarks and domain names;
various agreements regarding the exit of certain tax
consolidation groups, and containing certain mutual
undertakings regarding tax matters between the
Sodexo and Pluxee Groups;
services reinvoicing agreement, which governs the
nature of costs invoiced to Pluxee by Sodexo with
respect to certain costs incurred in connection
with the Spin-off; and
master transition services agreement, which sets
out the legal, technical, commercial and financial
conditions applicable for the transitional
continuation of certain agreed-upon services
provided by Sodexo to Pluxee, including IT services,
such as domain name management, cybersecurity
services, workplace IT management and IT
support, among others, as well as certain non-IT
services.
Other minor transition related issues are covered by
local agreements between the respective
subsidiaries of Sodexo and Pluxee.
Other transactions
For the period from September 1, 2023 to
January 31, 2024, other transactions with related
companies include management fees and specific
services, recharge of Sodexo group free share plans
granted to Pluxee employees, commercial
transactions, loans and borrowings involving
Sodexo S.A. and its subsidiaries, entered into as part
of the normal course of business. These transactions
notably include:
the invoicing of elements of intellectual property fee
by Sodexo S.A. for access to the intangibles
provided by Sodexo S.A. (trademarks, know-how,
processes and other Sodexo group intangibles that
are available to the group as a whole) to Pluxee
entities under a license agreement;
the invoicing of support services provided to Pluxee
entities by Sodexo S.A. and/or other Sodexo global
hubs;
the reinvoicing of costs incurred by Sodexo S.A. and
its non-Pluxee subsidiaries for services benefiting
Pluxee entities (employee related costs, including
compensation for employees assigned by
Sodexo S.A. and/or its non Pluxee subsidiaries to
Pluxee entities, IT services, premises and other
pass-through costs);
the recharging of the cost of Sodexo S.A.'s shares
delivered to Pluxee's employees as part of
Sodexo S.A.'s restricted share plans;
the invoicing by Pluxee entities of employee
benefits solutions delivered to Sodexo S.A. and its
non-Pluxee subsidiaries;
the invoicing of interest by/to Sodexo S.A. and its
non-Pluxee subsidiaries for financial transactions
(borrowings/loans, and related parent company
guarantees).
144
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
Balance sheet – Positions with Sodexo group
Due to/due from balances as at balance sheet date with Sodexo group in the consolidated statement of
financial position consisted of:
(in million euros)
August 31, 2024
August 31, 2023
Assets
Cash and cash equivalents
415
Short-term loans
155
Trade receivables
1
2
Other assets
0
4
Liabilities
Trade payables
5
15
Free share recharge liability
8
Short-term borrowings
1,215
Long-term borrowings
Income statement – Positions with Sodexo group
Related party revenue and operating expenses with Sodexo group in the consolidated income statement
consisted of:
(in million euros)
Fiscal 2024
Fiscal 2023
Revenues
4
8
Management fees
(11)
(25)
Free share cost (IFRS 2 valuation)
(6)
Operating expenses (other than Management fees and Free share cost)
(6)
(5)
Financial income and expense, net
(17)
(16)
14.3.3Key management personnel compensation
Key management personnel include the members of the Board of Directors and of the Executive Committee.
The table below shows, by type, the aggregate compensation to key management personnel recognized in the
consolidated income statement:
(in million euros)
Fiscal 2024
Fiscal 2023
Short-term benefits (including social security contributions)⁽¹⁾
9
6
Post-employment benefits
0
0
Share-based payments
2
2
Total Compensation
10
8
(1)Short-term benefits correspond to compensations paid to the Board members and Executive Committee members during
Fiscal 2024, and to the Executive Management members during Fiscal 2023 (including variable compensations of the prior financial
year which were accrued during the latter).
The amounts presented above include amounts
reinvoiced by Bellon SA (and Sodexo S.A. before the
Spin-off) for the compensation of the key
management personnel who are not direct employees
of Pluxee (see note 14.3.1). They do not include the
payment of Director fees, which occurred in the
beginning of Fiscal 2025 for an amount of 0.5 million
euros.
No loans have been granted to the Board or the
Executive Committee members.
14.3.4Transactions with other related parties
Transactions between the Group and its associates and joint ventures are not material.
Fiscal 2024 annual report
145
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
14.4Scope of consolidated entities
The main companies consolidated as of
August 31, 2024 and presented in the table below
together represent 92% of consolidated Revenues,
operating profit, profit for the year attributable to
equity holders of the parent, and shareholders' equity.
The other entities individually represent less than 3%
of each of these items.
The first column shows the percentage interest held
by the Group, and the second column the percentage
of voting rights held by the Group.
% interests
% voting rights
Country
Pluxee N.V. (formerly Sodexo Asset Management 2 B.V.)
100%
100%
France
Pluxee International SAS (formerly Sodexo Pass International SAS)
100%
100%
France
Continental Europe
Pluxee France SA (formerly Sodexo Pass France SA)
100%
100%
France
Glady SAS
98.51%
98.51%
France
Pluxee Austria GmbH (formerly Sodexo Benefits & Rewards Services
Austria GmbH)
100%
100%
Austria
Imagor SA
100%
100%
Belgium
Pluxee Belgium SA (formerly Sodexo Pass Belgium SA)
100%
100%
Belgium
Pluxee Česká Republika AS (formerly Sodexo Pass Česka Republika
AS)
100%
100%
Czech
Republic
Pluxee Italia SRL (formerly Sodexo Benefits & Rewards Services
Italia SRL)
100%
100%
Italy
Pluxee Deutschland GmbH (formerly Sodexo Pass GmbH)
100%
100%
Germany
Pluxee España SAU (formerly Sodexo Soluciones de Motivacion
España SAU)
100%
100%
Spain
Pluxee Polska Sp. zoo (formerly Sodexo Benefits & Rewards Services
Polska Sp. zoo)
100%
100%
Poland
Pluxee Romania SRL (formerly Sodexo Pass Romania SRL)
100%
100%
Romania
Latin America
Pluxee Beneficios Brasil SA (formerly Sodexo Pass do Brasil Serviços
E Comércio SA)
80%
80%
Brazil
Pluxee Frota e Combustivel Brasil LTDA (formerly Sodexo Pass do
Brasil Gestao de Despesas e Frota LTDA)
100%
100%
Brazil
Pluxee Mexico SA de CV (formerly Sodexo Motivation Solutions
Mexico SA de CV)
100%
100%
Mexico
Pluxee Chile (formerly Sodexo Soluciones de Motivation Chile SA)
100%
100%
Chile
Pluxee Panama S.A. (formerly Sistemas de Incentivos Empresariales)
100%
100%
Panama
Rest of the world
Pluxee UK LTD (formerly Sodexo Motivation Solutions UK LTD)
100%
100%
United
Kingdom
Pluxee India Private Limited (formerly Sodexo SVC India Private LTD)
100%
100%
India
Pluxee Çalışan Deneyimi Danışmanlık ve Pazarlama Hizmetleri AS 
(formerly Sodexo Avantaj Ve Odullendirme Hizmetleri AS)
100%
100%
Türkiye
Pluxee Israël LTD (formerly Sodexo Pass Israël LTD)
100%
100%
Israel
Inspirus LLC
100%
100%
United
States
146
Fiscal 2024 annual report
Financial statements
Consolidated financial statements for Fiscal 2024 (August 31, 2024)
14.5Principal currency exchange rates
The following table presents exchange rates for the main currencies used to convert the financial statements of
subsidiaries compared with the prior fiscal year:
Closing rate as of 
August 31, 2024
Average rate for
Fiscal 2024
Closing rate as of
August 31, 2023
Average rate for
Fiscal 2023
Brazilian real (BRL)
6.216
5.534
5.308
5.403
Pound sterling (GBP)
0.841
0.857
0.857
0.871
Mexican peso (MXN)
21.758
18.905
18.187
19.539
Romanian leu (RON)
4.977
4.969
4.942
4.936
Turkish lira (TRY)
37.765
37.765
28.985
21.857
U.S. dollar (USD)
1.109
1.081
1.087
1.059
14.6Auditors' fees
(in million euros)
Fiscal 2024
PwC
Accountants
N.V.
Other PwC
firms⁽¹⁾
Total
Audit of financial statements
0.5
1.0
1.5
Other audit services
0.1
0.2
0.3
Other non-audit services
Tax services
0.1
0.1
Total
0.7
1.2
1.9
(1)Other PwC firms refer to PwC member firms outside of the Netherlands.
Fiscal 2024 annual report
147
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
4.2Company financial statements for Fiscal 2024
(August 31, 2024)
4.2.1Company statement of comprehensive income
(in million euros)
Notes
Fiscal 2024
Fiscal 2023
Operating income
5.1
5
Operating expenses
5.2
(23)
(5)
Operating profit/(loss) (EBIT)
(18)
(5)
Financial income
4.1
165
Financial expenses
4.1
(40)
Profit/(loss) before tax for the year
106
(5)
Income tax benefit / (expense)
6
5
Net profit/(loss) for the year
112
(5)
Other comprehensive income
(0)
Total comprehensive income for the year
111
(5)
148
Fiscal 2024 annual report
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
4.2.2Company statement of financial position
Assets
(in million euros)
Notes
August 31, 2024
August 31, 2023
Investments in subsidiaries
3
700
Non-current financial assets
4.3
277
610
Deferred tax assets
0
Non-current assets
977
610
Trade receivables
5.3.1
10
Other current operating assets
2
Income tax receivable
6
5
Current financial assets
4.3
294
Cash and cash equivalents
4.2
0
Current assets
311
Total Assets
1,288
610
Equity and Liabilities
(in million euros)
Notes
August 31, 2024
August 31, 2023
Issued capital
2
0
Additional paid-in capital
614
Other reserve for adjustment at inception⁽¹⁾
(527)
Treasury shares
(33)
Retained earnings and other reserves
1
Total comprehensive income for the year
111
(5)
Total Equity
8
169
(5)
Long-term borrowings
4.4
1,091
Employee benefits liability
0
Non-current provisions
0
Non-current liabilities
1,092
Short-term borrowings
4.4
20
610
Trade and other payables
5.3.2
8
5
Current liabilities
28
615
Total Equity and Liabilities
1,288
610
(1)Other reserve for adjustment at inception corresponds to the technical adjustment of the book value of the Pluxee International
SAS shares acquired at fair value on August 31, 2023 (representing 11.95% of its share capital) down to their carrying value as it was
reflected in Sodexo S.A. (the transferor)'s separate financial statements (accounting policy applied to this transaction under
common control described in note 3).
Fiscal 2024 annual report
149
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
4.2.3Company cash flow statement
(in million euros)
Notes
Fiscal 2024
Fiscal 2023
Operating profit/(loss) (EBIT)
(18)
(5)
Depreciation, amortization, impairment and changes in provisions
0
Other non-cash items
1
Interests paid
(15)
Interests received
10
Income tax paid
Operating cash flow
(23)
(5)
Change in trade receivables and other current operating assets
(2)
Change in trade and other payables
(2)
5
Change in working capital from operating activities
(4)
5
Net cash provided by operating activities
(26)
Investment in subsidiary
Dividends received from subsidiaries
4.1
150
(Acquisitions)/Disposals of current financial assets
4.3
(289)
(Acquisitions)/Disposals of non-current financial assets
4.3
(277)
(610)
Net cash used in investing activities
(417)
(610)
Dividends paid to Pluxee N.V. shareholders
(Purchases)/Sales of treasury shares
8.1.
(33)
Proceeds from the issue of ordinary shares of Pluxee N.V.
8.1.
1
Proceeds from borrowings
4.4
2,191
610
Repayments of borrowings
4.4
(1,715)
Net cash provided by/(used in) financing activities
443
610
Change in net cash and cash equivalents
0
Net cash and cash equivalents, beginning of year
Net cash and cash equivalents, end of year
4.2
0
150
Fiscal 2024 annual report
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
4.2.4Company statement of changes in equity
(in million euros)
Number
of shares⁽¹⁾
Issued
capital
Additional
paid-in
capital
Other
reserve for
adjustment
at inception
Treasury
shares
Retained
earnings
and other
reserves
Result for
the year
Total
equity
Total Equity as of
August 31, 2023
100
0
(5)
(5)
Net profit/(loss) for the
year
112
112
Other comprehensive
income (loss), net of tax
(0)
(0)
Comprehensive
income
111
111
Appropriation of prior
year result
(5)
5
Increase (decrease) in
share capital
210,214,955
2
614
616
Dividends paid
Share-based payment
(net of income tax)
6
6
Treasury share
transactions
(33)
(33)
Other
(527)
(527)
Total Equity as of
August 31, 2024
210,215,055
2
614
(527)
(33)
1
111
169
(1)Including special voting shares, representing 63,040,363 shares as of August 31, 2024 (refer to note 8).
(in million euros)
Number
of shares
Issued
capital
Additional
paid-in
capital
Other
reserve for
adjustment
at inception
Treasury
shares
Retained
earnings
and other
reserves
Result for
the year
Total
equity
Total Equity as of
August 31, 2022
100
0
0
Net profit/(loss) for the
year
(5)
(5)
Other comprehensive
income (loss), net of tax
Comprehensive
income
(5)
(5)
Appropriation of prior
year result
Increase (decrease) in
share capital
Dividends paid
Share-based payment
(net of income tax)
Treasury share
transactions
Other
Total Equity as of
August 31, 2023
100
0
(5)
(5)
Additional information on the composition of share capital and treasury shares is provided in note 8.1.
The accompanying notes are an integral part of the Company financial statements.
As used herein, "Pluxee N.V." or "the Company" refers to Pluxee N.V. The Company financial statements are part
of the Fiscal 2024 financial statements of Pluxee N.V.
Fiscal 2024 annual report
151
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
4.2.5Notes to the Company financial statements
Note 1
Note 2
Note 3
Note 4
Note 5
Note 6
Note 7
Note 8
Note 9
Note 10
1 EU rules on financial information disclosed by companies available on https://finance.ec.europa.eu/capital-markets-union-and-financial-markets/
company-reporting-and-auditing/company-reporting/financial-reporting_en#ifrs
152
Fiscal 2024 annual report
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
Note 1Description of the business
1.1Background
Pluxee N.V. is a public limited liability company
(naamloze vennootschap) registered in the
Netherlands and having its place of management and
sole registered location in France. Pluxee N.V. holds
100% of the equity capital of Pluxee International SAS
located in France, which holds directly or indirectly all
Pluxee subsidiaries. Pluxee along with its subsidiaries
(hereafter referred to as "Pluxee Group"),
encompasses the former Benefits & Rewards
Services business segment of Sodexo group,
separated from Sodexo's On-Site Services through
the distribution of Pluxee N.V. ordinary shares to
Sodexo shareholders ("the Spin-off").
Pluxee Group was formed during the 2023 calendar
year, pursuant to the following successive
transactions:
in August 2023, the Company acquired 11.95% of the
shares of Pluxee International SAS from
Sodexo S.A. with an effective date of
August 31, 2023;
in September 2023, Sodexo S.A. contributed the
remaining 88.05% of Pluxee International SAS
shares to the Company with an effective date of
September 1, 2023. Through this transaction, the
Pluxee business was carved out to prepare a
complete separation from the other activities of the
Sodexo group;
in November 2023, the Company converted from
Sodexo Asset Management 2 SAS into a Dutch
private limited liability company (besloten
vennootschap met beperkte aansprakelijkheid)
governed by Dutch law, with the name Sodexo Asset
Management 2 B.V.;
on January 31, 2024, the Company converted into a
public limited liability company (naamloze
vennootschap), with the name Pluxee N.V. upon the
Spin-off and listing of the Company.
Pluxee N.V.'s ordinary shares became admitted to
listing and trading on Euronext Paris, a regulated
market of Euronext Paris S.A. on February 1, 2024. On
February 5, 2024, Sodexo S.A. distributed 100% of
Pluxee N.V. shares held by Sodexo S.A. to its
shareholders by way of a distribution in kind.
1.2Corporate information
Pluxee N.V. is registered at the Chamber of
Commerce with registration number 91983991 and it
has its corporate seat in Amsterdam, the
Netherlands.
The Company has no establishment in the
Netherlands. Its place of management and sole
registered location is at 16, rue du Passeur de
Boulogne, 92130 Issy-les-Moulineaux, France.
The financial year of the Company runs from
September 1 to August 31.
The presentation currency is the euro, which is the
Company's functional currency. The Company
financial statements are presented in millions of
euros, after rounding to the nearest million (unless
otherwise specified). As a result, there may be
rounding differences between the amounts reported
in the various statements.
Note 2Basis of preparation of the financial statements
2.1Statement of compliance
Pursuant to European Regulation 1606/2002 of
July 19, 2002, the Company financial statements for
the year ended August 31, 2024 have been prepared
in accordance with the IFRS Accounting Standards,
as issued by the International Accounting Standards
Board (IASB) and endorsed by the European Union,
and comply with the statutory provisions of Title 9,
Book 2 of the Dutch Civil Code. A comprehensive list
of the accounting standards adopted by the
European Union is available for consultation on the
European Commission website (EU rules on financial
information disclosed by companies 1). Considering
the Company closing date, IFRS as endorsed by
European Union have been the same as IFRS as
issued by the IASB.
Information for the comparative year presented has
been prepared using the same principles.
In case no other policies are mentioned, refer to the
accounting policies as described in the consolidated
financial statements of the Pluxee Annual report. For
an appropriate interpretation, the Company financial
statements should be read in conjunction with the
consolidated financial statements.
Fiscal 2024 annual report
153
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
2.2Evolution of accounting policies
2.2.1First-time adoption of IFRS
As noted above, in November 2023, the Company
converted from Sodexo Asset Management 2 SAS
into a Dutch private limited liability company (besloten
vennootschap met beperkte aansprakelijkheid)
governed by Dutch law, with the name Sodexo Asset
Management 2 B.V., and subsequently into a public
limited liability company (naamloze vennootschap),
with the name Pluxee N.V.
As a French SAS, the Company previously prepared
its financial statements in accordance with
accounting principles generally accepted in France
("French GAAP"). Therefore, these financial
statements are the first financial statements of the
Company that have been prepared in accordance
with IFRS Accounting Standards as endorsed by the
European Union and Title 9, Book 2 DCC. This change
in reporting framework qualifies as a first-time
adoption under IFRS. The accounting policies stated
in these Company financial statements have been
applied to both years presented.
This change in accounting policy has not had an
impact on the statement of financial position as at
August 31, 2023 and September 1, 2022 nor on the
financial performance for the year ended
August 2023.
No statement of financial position as at September 1,
2022, is presented. This is because the Company only
had 10 thousand euros in share capital and in current
assets as at that date. Since the financial statements
are presented in millions, these balances would round
to zero.
2.2.2Standards, amendments and interpretations endorsed by the European Union
The application of standards, amendments and
interpretations effective as of September 1, 2023 did
not have a material impact on the Company financial
statements:
IFRS 17 "Insurance Contracts" (issued in
December 2021);
amendment to IAS 12 "Income Taxes": Deferred Tax
related to Assets and Liabilities arising from a Single
Transaction (issued in May 2021);
amendment to IAS 12 "Income Taxes":
International Tax Reform – Pillar Two Model Rules
(issued in May 2023).
The Company has not opted for early adoption of the
amendments to standards endorsed by the European
Union but with no mandatory implementation by
September 1, 2023:
amendment to IFRS 16 "Leases": Lease Liability in a
Sale and Leaseback (issued in September 2022);
amendments to IAS 1 "Presentation of Financial
Statements": Classification of Liabilities as Current
or Non-current (issued in January 2020); and Non-
current Liabilities with Covenants (issued in
October 2022);
amendments to IAS 7 "Statement of Cash Flows"
and IFRS 7 "Financial Instruments: Disclosures":
Supplier Finance Arrangements (issued in
May 2023).
The application of these amendments will have no
impact on the Company's financial statements.
2.2.3Standards, amendments and interpretations not yet endorsed by the European Union and
not anticipated by the Company
The Company has not applied any standards,
amendments, or interpretations that had not yet been
approved by the European Union:
IFRS 18 "Presentation and Disclosure in Financial
Statements" (issued in April 2024), which will be
effective for periods beginning on or after
January 1, 2027. The Company is currently analyzing
the impacts of applying IFRS 18 on its financial
statements;
Annual Improvements to IFRS Accounting
Standards - Volume 11 (issued in July 2024), which
will be effective for periods beginning on or after
January 1, 2026. The Company does not anticipate
the application of these amendments to have a
material impact on its financial statements;
amendments to IAS 21 "The Effects of Changes in
Foreign Exchange Rates": Lack of Exchangeability
(issued in August 2023).
2.3Use of critical accounting estimates, judgments and assumptions
The preparation of the financial statements requires
the management of the Company to make estimates
and assumptions which affect the amounts reported
for assets, liabilities and contingent liabilities as of the
date of preparation of the financial statements, and
for revenues and expenses for the year, as well as for
information provided in the notes to the financial
statements.
154
Fiscal 2024 annual report
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
These estimates and valuations are updated
continuously based on past experience and on
various other factors considered reasonable in view
of current circumstances and are the basis for the
assessments of the carrying amount of assets and
liabilities.
Actual amounts may differ substantially from these
estimates if assumptions or circumstances change.
2.3.1Key judgments and estimates
Significant items subject to such estimates and assumptions include the following:
determination of the cost of investments in
subsidiaries arising from transactions under
common control (note 3);
assessment of the recoverable value of
investments in subsidiaries accounted for at cost
(note 3);
assessment of expected credit losses on
receivables from Pluxee group entities (note 9).
Note 3Investments in subsidiaries
Accounting principles and policies
A subsidiary is an entity that is controlled by the Company. The Company controls a subsidiary when it is
exposed or has rights to obtain variable benefits from its involvement with the subsidiary and has the ability to
influence those benefits through its power over the subsidiary. In determining whether control exists, voting
rights granted by equity instruments are taken into account only when they give the Group substantive rights.
Investments in subsidiaries are accounted for from the date on which control is obtained to the date on which
control ceases to be exercised.
In accordance with IAS 27 "Separate Financial Statements", the Company has elected to account for
investments in subsidiaries at cost.  Subsequently to their initial recognition, they are subject to impairment
testing as per IAS 36 "Impairment of Assets". At each reporting date, the Company reviews the carrying
amounts of investment in subsidiary to determine whether there is any indication that those assets have
suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated to
determine the extent of the impairment loss (if any).
Recoverable amount is the greater of:
fair value less costs of disposal, i.e., the amount obtainable from the sale of an asset (net of selling costs) in
an orderly transaction between market participants at the measurement date; and
value in use, which is the present value of the future cash flows expected to be derived from continuing use
and ultimate disposal of the asset.
The Company obtained control over its subsidiary,
Pluxee International SAS, with its principal place of
business in Issy-les-Moulineaux (France), through two
transactions:
effective August 31, 2023, the Company acquired
11.95% of the shares of Pluxee International SAS
from Sodexo S.A., at a fair value of 610 million euros.
As at August 31, 2023, this investment was
classified as a non-current financial asset that was
carried at fair value through profit or loss in
accordance with IFRS 9, as determined by a third
party appraiser;
effective September 1, 2023, the Company
obtained the remaining 88.05% of Pluxee
International SAS shares from Sodexo S.A. through
a contribution in kind, which was made at the net
book value of the shares as they appeared on the
balance sheet of Sodexo S.A. on the date of
completion, as this transaction was made under
joint control. Upon this transaction, the Company
obtained control over Pluxee International SAS.
Therefore, the existing 11.95% investment was
reclassified from a non-current financial asset to
investment in subsidiary. As compensation for this
contribution, 146,348,320 new ordinary shares of
the Company with a par value of 0.01 euro each
were issued, increasing the share capital nominal
amount and share premium by 1.5 million euros and
614 million euros respectively, with its counterpart in
the consolidated retained earnings.
Given that both transactions were part of a single
coordinated plan, and this subsidiary was acquired
under common control, the cost of the investment in
100% of the shares Pluxee International SAS as at 1
Fiscal 2024 annual report
155
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
September, 2023, was derived from the book value of
the shares as they appeared on the balance sheet of
Sodexo S.A. prior to both transactions, being an
amount of 699 million euros.
Therefore, an Adjustment reserve at inception was
recognized in equity for -527 million euros, being the
difference between the book value of the initial 11.95%
interest, which amounted to 84 million euros, and the
cost of this 11.95% interest, which was acquired for
610 million euros.
The aggregate value of the investments as at
August 31, 2024 amounted to 700 million euros.
Movements in the investment in the subsidiary during the year were as follows:
(in million euros)
Fiscal 2024
Fiscal 2023
Investment as at beginning of period
Reclassification from non-current financial assets
610
Adjustment at Sodexo S.A. book value
(527)
Contributions in kind received
616
Other⁽¹⁾
1
Investment as at end of period
700
(1)This represents an informal capital contribution to Pluxee International SAS on account of certain share-based payment expenses
for employees of the Group not being recharged to their respective Group entities. For further details refer to note 5.2.2 Share-
based payments.
Impairment testing
As of August 31, 2024, the market capitalization of Pluxee N.V. amounted to approximately 3.1 billion euros, thus
exceeding the book value of the Company's equity. Management has assessed that there are no indicators for
impairment.
Note 4Financial income and expenses, Cash and cash equivalents,
financial assets and liabilities
4.1Financial income and expenses
The following table presents a disaggregation of the financial income and expenses for the fiscal year:
(in million euros)
Fiscal 2024
Fiscal 2023
Sodexo vendor loan interest
(8)
Bridge loan interest and fees
(11)
Revolving Credit Facility fees
(2)
Bonds interest and fees
(20)
Interest income from financial assets⁽¹⁾
14
Interest income from cash and cash equivalents
1
Net borrowing cost
(26)
Dividends⁽²⁾
150
Net foreign exchange gains/loss
0
Financial income and expenses
124
Of which financial income
165
Of which financial expenses
(40)
(1)12 million euros pertain to the interest on the loans granted to Pluxee International SAS and 2 million euros to the interest on the
current account with the Group cash pooling entity (see note 4.3).
(2)Dividends received from Pluxee International SAS.
4.2 Cash and cash equivalents
Cash and cash equivalents amounted to 0.2 million euros as of August 31, 2024. Certain bank accounts are zeroed-
out and transferred to a euro cash pooling account managed by the Group treasury entity (refer to note 4.3)
156
Fiscal 2024 annual report
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
4.3 Financial assets
Financial assets were comprised of:
(in million euros)
August 31, 2024
August 31, 2023
Loan to Pluxee International SAS maturing June 28, 2026
127
Loan to Pluxee International SAS maturing July 07, 2026
150
Investment in Pluxee International SAS⁽¹⁾
610
Non-current financial assets
277
610
Loan to Pluxee International SAS maturing June 30, 2025
100
Receivable from Pluxee Group's treasury entity⁽²⁾
183
Investments in Money Market Funds
7
Interest receivable
5
Current financial assets
294
(1)Corresponds to the 11.95% stake acquired in August 2023 from Sodexo S.A., reclassified as Investments in subsidiaries in Fiscal
2024 following the contribution of the remaining 88.05% in September 2023 (see note 3).
(2)Current account with the Group cash pooling bears interest at a short-term variable rate The euro cash pooling account is managed
by the Group treasury entity. At the end of every day, balances on Pluxee N.V.'s accounts are zeroed-out and transferred to the euro
cash pooling account, therefore the amount fluctuates every day.
Loans have been granted on January 11, 2024 to
Pluxee International SAS and amount to a total of
377 million euros:
100 million euro loan at a 4.36% interest rate
maturing on June 30, 2025;
127 million euro loan at an interest rate of EURIBOR
3M + 109 bps maturing on June 28, 2026;
150 million euro loan at an interest rate of EURIBOR
3M + 109 bps maturing on July 07, 2026,
The Company has considered expected credit losses
for these loans and has recognized these at nil, based
on the assessment of the credit risk associated with
Pluxee International SAS.
4.4 Borrowings
As of August 31, 2024, borrowings consisted of bonds issued by Pluxee N.V. for an aggregate amount of 1.1 billion
euros structured in two tranches of 550 million each, with respective maturities of 4.5 and 8.5 years, as further
explained in 4.4.1.
4.4.1Changes in borrowings
Changes in borrowings for Fiscal 2024 were as follows:
(in million euros)
August 31, 2023
Increases
Repayments
August 31, 2024
Debt to Sodexo
610
(610)
Bridge loan
1,100
(1,100)
Bonds⁽¹⁾
1,111
1,111
Total Borrowings
610
2,211
(1,710)
1,111
Of which non-current borrowings
1,091
1091
Of which current borrowings
610
1,120
(1,710)
20
(1)Principal of 1,100 million euros net of fees and issuance premium (9 million euros) plus accrued interest (20 million euros).
Changes in borrowings for Fiscal 2023 were as follows:
(in million euros)
August 31, 2022
Increases
Repayments
August 31, 2023
Debt to Sodexo
610
610
Total Borrowings
610
610
Fiscal 2024 annual report
157
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
Debt to Sodexo
The short-term borrowings due to Sodexo amounting
to 610 million euros as of August 31, 2023 consisted of
a vendor loan with Sodexo S.A. of 610 million euros
related to the acquisition of 11.95% of the shares in
Pluxee International SAS, with a 12-month maturity
ending August 31, 2024 and bearing interest at an
annual rate of 3.75%. They were repaid on January 11,
2024 as a result of the drawing-down of the bridge
loan as described below.
Interest expenses on this facility recognized in Fiscal
2024 amounted to 8.4 million euros.
Financing implemented in connection with the Spin-off
In October 2023, the Company entered into a
2.15 billion euro financing package with a syndicate of
international banks consisting of (i) a 1.5 billion euro
bridge loan with an initial term of 12 months, and (ii) a
650 million euro revolving credit facility with an initial
5-year term:
The bridge loan, which had an initial termination
date in October 2024, might have been extended
twice at the Company's option for a period of six
months each. The terms of the bridge loan provided
for mandatory repayment with the proceeds of term
debt or debt capital markets instruments of any
kind, subject to certain exceptions and an
aggregate basket of 50 million euros. Borrowings
under the bridge loan bore interest at a EURIBOR-
indexed variable rate, plus an applicable margin,
initially set at 0.30% per annum, and scheduled to
increase by 0.10% every three months for the first
12 months.
1.1 billion euros were borrowed under the bridge loan
in January 2024, to repay the Short-term
borrowings due to Sodexo.
The bridge loan was repaid on March 4, 2024, with
the proceeds of the bonds issue (see below).
Upfront and coordination fees, and interest on this
facility that were expensed in Fiscal 2024
amounted to 10.7 million euros.
The revolving credit facility , which had an initial
termination date of October 2028, was extended
on October 2, 2024 until October 2029
(subsequent event mentioned in note 10.1), and may
be further extended for an additional one-year
period at the Company's option. Borrowings under
the revolving credit facility may be made, in Euro or
U.S. dollar, by the Company, Pluxee
International SAS and certain other subsidiaries of
the Company. Borrowings under the revolving credit
facility will bear interest at a EURIBOR-indexed (or,
in the case of borrowings in U.S. dollar, compounded
SOFR-indexed) variable rate, plus an applicable
margin initially set at 0.30% per annum and that will
vary between 0.20% and 0.50% (for any term rate
loan) or between 0.40% and 0.70% (for any
compounded rate loan drawn in U.S. dollar),
depending on the credit rating of Pluxee.
The purpose of these facilities is to fund the
Company's general cash requirements. No amounts
had been drawn down on this facility as of
August 31, 2024.
The revolving credit facility is subject to customary
fees, including commitment fees, upfront fees,
extension fees (to the extent the term of the
revolving credit facility is extended), and a utilization
fee. Such fees amounted to 1.7 million euros and
were expensed in as of Fiscal 2024.
This facility does not contain any financial
covenants. It is subject to customary
representations, undertakings, events of default
and mandatory prepayment conditions, including
upon a change of control of the Company.
Inaugural bonds issue
On March 4, 2024, Pluxee N.V. issued bonds for an
aggregate amount of 1.1 billion euros structured in two
tranches:
550 million euro bond issue with a 4.5-year maturity,
repayable upon maturity, redeemable at par value
on September 4, 2028 and bearing interest at an
annual rate of 3.5% (effective interest rate of 3.71%),
with interest payable annually on September 4
(commencing on September 4, 2024);
550 million euro bond issue with a 8.5-year maturity,
repayable upon maturity, redeemable at par value
on September 4, 2032, and bearing interest at an
annual rate of 3.75% (effective interest rate of
3.87%), with interest payable annually on
September 4 (commencing on September 4, 2024).
The proceeds of the bonds issue were used to repay
the bridge loan.
Interest on bonds recognized in Net borrowing costs
(determined using the effective interest rate)
amounted to 20.3 million euros as of August 31, 2024 .
These bonds do not contain any financial covenants.
They are subject to customary representations,
undertakings, events of default and mandatory
prepayment conditions, including upon a change of
control of the Company.
158
Fiscal 2024 annual report
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
4.4.2 Borrowings by maturity
Borrowings break down as follows by maturity:
(in million euros)
Payments Due by Period
Total
Less than 1 year
1-3 years
3-5 years
After 5 years
As of August 31, 2024
1,111
20
545
546
As of August 31, 2023
610
610
4.5Financial instruments
This section presents the categories of financial
instruments, their carrying amount and their fair value,
by item in the statement of financial position.
The fair value hierarchy used in classifying financial
instruments is provided for in IFRS 13 "Fair Value
Measurement".
Fair value is defined as the price that would be
received to sell an asset or paid to transfer a liability
in an orderly transaction between market participants
at the measurement date (an exit price). In line with
the IFRS 13 "Fair Value Measurement" classification,
there are 3 levels of fair value:
level 1: unadjusted quoted prices in an active market
for identical assets or liabilities, used for the
valuation of Cash and cash equivalents;
level 2: models that use observable inputs for the
asset or liability, either directly (i.e., prices) or
indirectly (i.e., price-based data), used for the
valuation of derivative financial instruments
(valuation models commonly used for derivative
instruments traded on a regulated or over-the-
counter market);
level 3: fair value determined using valuation
techniques based on unobservable inputs.
Financial assets
Category
Note
August 31, 2024
Fair value level
(in million euros)
Carrying
amount
Fair value
Level 1
Level 2
Level 3
Total
Non-current financial
assets
Financial assets at
amortized cost
4.3
277
277
Current financial
assets
Financial assets at
amortized cost
4.3
294
294
Trade and other
receivables
Financial assets at
amortized cost
5.3.1
10
10
Financial liabilities
Category
Note
August 31, 2024
Fair value level
(in million euros)
Carrying
amount
Fair value
Level 1
Level 2
Level 3
Total
Borrowings
Financial liabilities at
amortized cost
4.4
1,111
1,098
Trade and other
payables
Financial liabilities at
amortized cost
5.3.2
8
8
Financial assets
Category
Note
August 31, 2023
Fair value level
(in million euros)
Carrying
amount
Fair value
Level 1
Level 2
Level 3
Total
Non-current financial
assets
Financial assets at
fair value through
profit or loss
4.3
610
610
Financial liabilities
Category
Note
August 31, 2023
Fair value level
(in million euros)
Carrying
amount
Fair value
Level 1
Level 2
Level 3
Total
Borrowings
Financial liabilities at
amortized cost
4.4
610
610
Trade and other
payables
Financial liabilities at
amortized cost
5.3.2
5
5
Fiscal 2024 annual report
159
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
Note 5Operating items
5.1Operating income
Operating income is comprised of management fees invoiced to Pluxee international S.A.S. relating to services
rendered from February 1, 2024 to August 31, 2024. Refer to 10.3.
5.2Operating expenses
Operating expenses were comprised of:
(in million euros)
Fiscal 2024
Fiscal 2023
Employee benefits expenses
(9)
External costs
(2)
Spin-off costs⁽¹⁾
(13)
(5)
Total Operating expenses
(23)
(5)
(1)Corresponds to non-recurring costs incurred with respect to the Spin-off and the listing of the Pluxee Group that occurred on
February 1, 2024.
5.2.1Employee benefits expenses
Employee benefits expenses were comprised of:
(in million euros)
Fiscal 2024
Fiscal 2023
Wages and salaries
(5)
Social security costs
(2)
Post-employment benefits – Net defined benefit plan obligation⁽¹⁾
(0)
Expense relating to share-based payment arrangements⁽²⁾
(1)
Total employee benefits expenses
(9)
(1)The defined benefit plan obligation relates to lump-sum benefits payable on retirement in France if the employee is still in the
Company at retirement age, in accordance with the law and the applicable collective bargaining agreement. In Fiscal 2024, the
expense amounted to 119 thousand euros.
(2)See note 5.2.2.
The place of management is located in France and the Company's employees are subject to French social law.
5.2.2Share-based payments
Accounting principles and policies
Some Group employees receive compensation in the form of share-based payments, for which payment shall
be made by the Company in its own equity instruments. These plans are classified as equity-settled share-
based payment transactions.
For the Company’s own employees, the accounting policy as set out in note 6.2 to the consolidated financial
statements is applied, resulting in the recognition of an operating expense over the vesting period (i.e., the
period in which the service and, where applicable, the performance conditions are fulfilled), with a
corresponding entry recorded in equity.
Where the Company will issue its own equity instruments to employees of other Group entities, in exchange for
employment services provided by the employees to the respective Group entities, and the Company will not
recharge those Group entities, this is considered as an informal capital contribution and the Company
recognizes this as an increase of its investments in subsidiaries over the course of the vesting period, with a
corresponding entry recorded in equity.
Where the Company will recharge the respective Group entities, the Company recognizes a receivable from
those Group entities over the course of the vesting period, with a corresponding entry recorded in equity.
Under the Pluxee restricted share plans, free shares
will be granted to senior management of the
Company, its subsidiary and other Group entities.
The Company's expense relating to share-based
payment arrangements consists of the portion of the
Pluxee restricted share plans solely related to the
Company's employees. An expense of 1.2 million euros
160
Fiscal 2024 annual report
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
was recognized in Fiscal 2024 for the grants made to
the Company's employees, of which 0.9 million euros
were related to the restricted share plans already in
force until the spin off and 0.3 million euros were related
to the new Pluxee Fiscal 24 restricted share plan.
The Company's equity has been credited for 6.1 million
euros in Fiscal 2024, representing the aggregate of
the share-based payment expenses for the own
employees of the Company (1.2 million euros in
Fiscal 2024), as well as the share-based payment
expense of the subsidiary and other Pluxee entities.
Where Pluxee entities are recharged for the cost of
the free shares relating to their employees, a
corresponding receivable has been recognized
under Trade receivables (3.7 million euros as of
August 31, 2024).
Where other Pluxee entities are not recharged, this
is considered as an informal capital contribution to
the entity and the cost is added to the carrying
amount of the Company's investment in the
subsidiary (1.2 million euros as of August 31, 2024).
This section sets out the characteristics of the
Pluxee restricted share plans followed by the details
of the grants under such restricted restricted share
plans to the Company's employees.
Restricted Share plans for all Pluxee entities including the Company
Pluxee restricted share plans implemented in
Fiscal 2024
On February 21, 2024, the Board of Directors decided
to grant the Company's, its subsidiary Pluxee
International SAS' and other Pluxee entities' senior
management:
a total of 781,855 free shares to replace the value of
unvested equity awards under the Fiscal 2022 and
Fiscal 2023 share plans of Sodexo S.A. that have
been forfeited as a result of the Spin-off. The shares
granted under these plans will only vest if the
beneficiaries are still working for the Company on
the vesting date and some are subject to a
performance condition;
a total of 432,303 free shares under a new plan. The
shares granted under this plan are subject to a 3-
year service condition and performance conditions.
Principle features of the Fiscal 2024 restricted
share plan
Rules governing the new restricted share plan
implemented by Pluxee N.V. in Fiscal 2024 are as
follows:
shares vest only if the beneficiary is still working for
the Group on the vesting date;
the presence condition is 3 years from the grant
date; this presence condition applies to all
beneficiaries;
all restricted share grants are subject to
performance conditions.
The number of Pluxee restricted shares granted to
employees of the Company as a consequence under
the Fiscal 2024 restricted share plan was 77,064
shares as of August 31, 2024.
The expense recognized for restricted shares settled
in Pluxee N.V.'s equity instruments that have been
granted to Pluxee N.V's employees under the Fiscal
2024 restricted share plan was 0.3 million euros in
Fiscal 2024.
Principle features of the Fiscal 2022 and
Fiscal 2023 restricted share plans
Rules governing the restricted share plans
implemented by Pluxee N.V. to replace the
Fiscal 2022 and Fiscal 2023 share plans of
Sodexo S.A. are as follows:
shares vest only if the beneficiary is still working for
the Group on the vesting date; in addition, some
restricted share grants are subject to performance
conditions;
the presence condition, applying to all beneficiaries,
remains 3 years from the original grant date of the
Sodexo share plans (i.e. remaining vesting period of
1 and 2 years respectively from the replacement
date);
the proportion of shares subject to a performance
condition ranges from 10% to 100%, depending on
the total number of shares awarded.
The number of Pluxee restricted shares granted to
employees of the Company as a consequence of this
conversion was 144,463 shares as of August 31, 2024.
The expense recognized for restricted shares settled
in Sodexo S.A. or Pluxee N.V.'s equity instruments that
have been granted to Pluxee N.V's employees
was 0.9 million euros in Fiscal 2024.
See Fiscal 2024 Consolidated Financial Statements,
note 6.2 for further details on the share-based
payment expense as incurred by the Group.
All restricted Shares for the Company
Movements in Fiscal 2024
The following table details the number of restricted shares granted to the employees of the Company in
Fiscal 2024. As such, restricted shares granted to other employees within the Group are not included in this
table.
Fiscal 2024 annual report
161
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
(number of shares)
Fiscal 2024
Outstanding at the beginning of the year
Granted during the year
221,527
-      in replacement of forfeited Sodexo restricted shares
144,463
-      as part of the new restricted shares plan
77,064
Forfeited during the year
Delivered during the year
Outstanding at the end of the year
221,527
The table below shows the main characteristics of the restricted share plans outstanding as of August 31, 2024
for the Company's employees:
Plans
Grant date⁽¹⁾
Fair value per share 
(in euros)⁽²⁾
Number of shares
outstanding as of
August 31, 2024⁽³⁾
Fiscal 2022
February 1, 2022
18.75
65,855
Fiscal 2023-1
January 31, 2023
23.00
75,617
Fiscal 2023-2
June 28, 2023
26.46
2,991
Fiscal 2024
February 29, 2024
24.89
77,064
Total
221,527
(1)  Original grant date (within the meaning of IFRS 2) for the Fiscal 2022 and Fiscal 2023 plans that were modified on February 29,
2024.
(2) For Fiscal 2022, the fair value per share is a weighted average due to Total Shareholder Return condition applicable to a limited
number of free shares.
(3) For Fiscal 2022 and Fiscal 2023 plans, after application of the 3.81 conversion ratio from Sodexo shares to Pluxee shares.
5.2.3Headcount
There are 10 employees in Pluxee N.V as of August 31, 2024. All of them were members of the Executive
Committee or finance senior managers and are located outside of the Netherlands. There was no employee as
of August 31, 2023.
Members of the Board of Directors were not employed by the Company (refer to note 10.3.3).
5.3Working capital
5.3.1Trade receivables
Trade receivables fall due in less than three months. The fair value of the receivables reasonably approximates
the book value, due to their short-term character. All counterparties are Pluxee Group entities. See note 10.3.1.
5.3.2Trade and other payables
Trade and other payables were comprised of:
(in million euros)
August 31, 2024
August 31, 2023
Trade payables
3
5
Employee-related liabilities
4
Tax liabilities
0
Other operating payables
2
Trade and other current payables
8
5
162
Fiscal 2024 annual report
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
The maturities of Trade payables as of August 31, 2024 and August 31, 2023 were as follows:
(in million euros)
August 31, 2024
August 31, 2023
Carrying
amount
Undiscounted
contractual
value
Carrying
amount
Undiscounted
contractual
value
Less than 3 months
2
2
5
5
More than 3 months and less than 6 months
1
1
More than 6 months and less than 12 months
More than 1 year
Total Trade payables
3
3
5
5
Note 6Income tax
Pluxee N.V. is the head of the Pluxee Group French tax
unit set up in France pursuant to Articles 223 et seq.
of the French Tax Code (Code général des impôts),
as from financial years beginning on or after
September 1, 2023. This French tax unit also
comprises Pluxee International SAS and Pluxee
France SAS.
In accordance with Article 223 et seq. of the French
Tax Code, Pluxee N.V. has been heading the French
tax unit of Pluxee with effect since September 1, 2023.
As such Pluxee N.V. acts as the only taxpayer on
behalf of whole the tax unit. Pursuant to the
provisions of the tax unit agreement entered into with
Pluxee N.V. and regardless of the income tax actually
due by Pluxee N.V. on behalf of the tax unit, each
member of the tax unit shall contribute the amount of
income tax that it would have been liable to if it was
standalone, less any tax attributes such as tax credits
belonging to that member.
The income tax due, calculated by Pluxee N.V. for the
fiscal year 2024 was nil both on a standalone basis as
well as on behalf of the tax unit. However, the tax unit
regime has generated a gain (so called "gain
d'intégration fiscale") of million euros for said fiscal
year.
The following table shows reconciliation from the theoretical income tax (expense) using the French corporate
tax rate to the reported income tax (expense):
(in million euros)
August 31, 2024
August 31, 2023
Profit/(loss) before tax for the year
106
(5)
Tax benefit/(expense) at the Company's statutory tax rate (25%)⁽¹⁾
(27)
1
Taxable share of dividends from Pluxee International
36
Permanent differences (net)
0
Current year tax losses not recognized
(1)
Others
0
Withholding tax
(4)
Income tax benefit / (expense)
5
(1)25% as the Company is not eligible for the extra social solidarity contribution, being below threshold.
Fiscal 2024 annual report
163
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
Note 7Litigation and contingent liabilities
There have been no governmental, legal or arbitration
proceedings (including any such proceedings which
are pending or threatened of which the Company is
aware) which may have, or have had in the recent
past a significant effect on the Company's financial
position or the Company's profitability. As of the date
of closing these financial statements, the Company
does not anticipate that any potential related
liabilities will in the aggregate be material to its
activities or to its financial position.
Note 8Equity
8.1 Share capital and treasury shares
Composition of share capital and treasury shares
(number of shares)
August 31, 2024
August 31, 2023
Share capital
210,215,055
100
Treasury shares
(1,258,683)
Outstanding shares
208,956,372
100
Share capital and share premium
According to its articles of association, the Company
has an authorized share capital of 6 million euros
divided into 300 million ordinary shares and
300 million special voting shares, each having a
nominal value of 0.01 euro.
As mentioned in note 1.1, the Company issued in Fiscal
2024:
146,348,320 new ordinary shares on
September 1, 2023, in exchange for a non-cash
contribution by Sodexo consisting of 88.05% of
Pluxee International SAS shares (increasing the
share capital nominal amount and share premium
by 1.5 million euros and 614 million euros
respectively, with its counterpart in the retained
earnings). The contribution was made at the net
book value of the shares contributed as they
appear on the balance sheet of Sodexo S.A. on the
date of completion;
26,272 new ordinary shares on September 1, 2023,
in exchange for a cash contribution;
800,000 new ordinary shares on
November 3, 2023, in exchange for a cash
contribution;
62,250,485 special voting shares on
February 5, 2024, which were fully paid up from and
solely charged against the special capital reserve;
789,878 special voting shares on March 18, 2024,
which were fully paid up from and solely charged
against the special capital reserve.
As of August 31, 2024, the issued and fully paid share
capital consisted of 147,174,692 ordinary shares and
63,040,363 special voting shares with a nominal value
of 0.01 euro each. The share premium, which
represents the premium paid in excess of the par
value of shares at the time of the issuance of new
shares, amounted to 614 million euros.
The special voting shares are governed by the
provisions included in Pluxee N.V.'s articles of
association and its loyalty voting plan. These
documents govern the issuance, allocation, acquisition,
sale, holding, repurchase and transfer of the Pluxee
special voting shares and certain aspects of the
transfer and the registration of the Pluxee ordinary
shares in the loyalty share register.
These documents provide in particular that:
shareholders holding special voting shares are
entitled to exercise one vote for each ordinary
share held and one vote for each Pluxee special
voting share held;
no entitlement to ordinary shares' dividend
distributions is attached to special voting shares.
Adjustment reserve at inception
Given the fact that Pluxee International SAS was
acquired under common control, and both
transactions were part of a single coordinated plan, a
negative "Other reserve for adjustment at inception"
was recorded to reflect the difference between the
fair value of the acquisition of 11.95% of the shares of
the subsidiary, 610 million euros, and their book value
as they appeared on the balance sheet of Sodexo
S.A., 84 million euros (refer to note 3).
Treasury shares
As at 31 August 2024, the treasury shares reserve
that is recognized within equity relates to 3.3 million
euros of shares that have been repurchased under a
liquidity contract and 29.9 million euros of shares that
have been repurchased for the purposes of meeting
obligations under restricted share plans.
Liquidity contract
On February 1, 2024, the Company implemented a
liquidity contract with BNP Paribas Financial Markets
Paris, which complies with accepted market practices
164
Fiscal 2024 annual report
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
( in particular, the provisions of the French securities
regulator (Autorité des marchés financiers – AMF)'s
decision No. 2021-01), for the purpose of enhancing
the liquidity of Pluxee shares. The resources allocated
to the liquidity account amount to 10 million euros.
As of August 31, 2024, the Company held under the
liquidity account:
133,977 shares as treasury shares amounting to
3.3 million euros;
6.8 million euros as monetary market fund shares
and cash classified as financial assets (note 4.3).
All rights attached to these shares are suspended for
as long as they are held in treasury.
Restricted shares
On March 4, 2024, pursuant to an authorization
granted by the general meeting of shareholders to the
Board of Directors and in accordance with the
provisions of the Market Abuse Regulation (EU)
596/2014 and Commission Delegated Regulation (EU)
2016/1052, Pluxee N.V. launched a share buy-back
program of up to 30 million euros with a duration until
June 30, 2024.
As of August 31, 2024, the Company held
1,124,706 shares (amounting to 29.9 million euros) as
treasury shares acquired under this buy-back
program to meet the Company's obligations under
free share plans (see note 5.2.2) and recorded
against equity as disclosed in section 4.2.2 in
compliance with IFRS.
8.2Dividends
Proposed dividend in respect of Fiscal 2024
At the annual General Meeting convened to approve the Pluxee financial statements for the year ended
August 31, 2024, the shareholders will be asked to approve a dividend of 0.35 euro per ordinary share,
representing a total payout of 51 million based on the number of outstanding ordinary shares (excluding treasury
shares) as of August 31, 2024. Subject to approval by the Shareholders' Meeting, this dividend will be granted
during the first half of Fiscal 2025.
8.3Policy for managing the Company's capital
The capital management of the Company has
historically been carried out centrally by Sodexo S.A.
Following the Spin-off, Pluxee Group established its
own capital management policy, including the
definition of its dividend policy and the creation of a
Group dividend committee. Consideration with
respect to statutory requirements in relation to
capital structure are determined in line with the
requirements of this policy, whose objectives are to
ensure the Pluxee Company's ability to continue
operating as a going concern, in particular by
maintaining high level of liquid resources, optimizing its
financial structure and allowing shareholders to
benefit from its strong cash flow generation.
In order to maintain or adjust the capital structure,
which consists of equity and net financial debt (as
defined by the Management, consisting of the sum of
borrowings and lease liabilities, minus Cash and cash
equivalents (net of overdraft) and Current financial
assets), the Company may adjust the dividend paid to
shareholders, issue new shares, subscribe or repay
borrowings, or sell assets.
8.4Reconciliation of equity and Net profit
The following table reconciles the equity and the net profit in the Consolidated Financial statements and the
Company Financial statements for Fiscal 2024 and Fiscal 2023:
Fiscal 2024
Fiscal 2023
(in million euros)
Total equity
Net profit for the
year
Total equity
Net profit for the
year
Consolidated Financial Statements
353
139
47
83
(-) Subsidiaries contribution to Consolidated
Financial Statements⁽¹⁾
884
178
662
88
(+) Dividends received from Pluxee International
SAS
150
(+) Investment in subsidiary elimination⁽²⁾
699
610
Company Financial statements
169
112
(5)
(5)
(1)These amounts reflect the net asset / net profit of the subsidiaries in the consolidated financial statements.
(2)Refer to note 3.
Fiscal 2024 annual report
165
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
Note 9Financial risk management objectives and policy
Pluxee's financial policies and procedures are
designed to prevent speculative positions. Under
these policies and procedures, foreign exchange risk
on loans to subsidiaries must be hedged, which is
aligned with Sodexo's policies and procedures
applied by the Group until the Spin-off.
Given the significant cash and cash equivalents held
at floating rates, the Group may decide to swap its
gross financial debt to floating rates in order to create
a natural hedge, optimizing its risk management
strategy (while Sodexo's policies and procedures in
force until the Spin-off stipulated that substantially all
borrowings must be at fixed interest rates, or
converted to fixed rate using hedging instruments).
9.1 Exposure to interest rate risk
Interest rate risk is the risk that the fair value or
future cash flows of a financial instrument will
fluctuate due to changes in market interest rates. As
of August 31, 2024, and as of August 31, 2023, the
Company's financial assets were primarily held at
floating interest rates. This exposed the Group to
potential volatility in its cash flows, as increases or
decreases in market interest rates could directly
impact the income generated from these assets.
Conversely, Pluxee's Gross Financial debts at these
dates were at fixed rates, meaning fluctuations in
interest rates did not affect the Group's cost of debt
(Financial income and expenses).
9.2Exposure to liquidity risk
Although the Company has a demonstrated capacity
to generate significant levels of free cash flow, its
ability to repay its liabilities will depend on its future
operating performance and could be affected by
other factors (economic environment, conditions in
the debt market, compliance with legislation,
regulatory changes, etc.).
The Company was integrated into the liquidity
management system of Sodexo Group until the Spin-
off. Since then, Pluxee N.V. has established its own
liquidity management policy, which includes notably
setting up a revolving credit facility.
The primary objectives of liquidity management
consist of meeting the continuing funding
requirements of Pluxee's global operations with cash
generated by such operations. External financing is
largely centralized by the Company. The financing
requirements of the Company are determined
through short- and medium-term liquidity planning,
with centralized controls over funding decisions on a
forward-looking basis in accordance with projected
liquidity requirements or surplus. The Company's cash
flow forecasts take into consideration growth
assumptions, potential stress factors and financial
contingencies. Pluxee maintains a strict policy for
managing and investing cash surpluses, with a focus
on preserving capital and ensuring limited risk of loss
at maturity. Cash is pooled in local currencies, and
investments outside the Group are made with capital
protection in mind. The Company also employs robust
daily cash flow reporting to ensure optimal liquidity
management and transparency across its operations.
The nature and maturity of the Company's borrowings
and payables as of August 31, 2024 and as of
August 31, 2023 are described in detail in note 4 and
in note 5.3.2.
9.3Exposure to counterparty risk
The Company's exposure to counterparty risk is
limited to the carrying amount of financial assets,
Trade receivables and Cash and cash equivalents.
Policies and procedures are in place to manage and
spread counterparty risk.
The Company's counterparty risk is mainly
concentrated in Pluxee group entities. The Company
considers the counterparty risk associated with
these Group entities as minimal, taking into account
their solvency and liquidity. The Company has
implemented regular reporting to monitor the risk
distribution among counterparties and assess their
credit quality. Based on the assessment of the credit
risk associated with the respective Group entities,
expected credit losses for the loans to and
receivables from these Group entities have been
recognized at nil.
166
Fiscal 2024 annual report
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
Note 10Other information
10.1Subsequent events
The Company obtained bank approval on October 2, 2024 to extend the original maturity of the 650 million euro
revolving credit facility by an additional year, which now matures in October 2029.
10.2 Off-balance sheet commitments and contingencies
As the head of the French tax unit, the Company is jointly and severally liable for the obligations of the tax unit.
Other off-balance sheet commitments given or contracted by the Company during Fiscal 2024 and Fiscal 2023
are not material.
10.3 Related party transactions
Related party relationships exist between the Company, its main shareholder, its subsidiaries and key
management personnel.
10.3.1Transactions with subsidiaries
The following section is a summary of transactions with subsidiary companies during the period and balances at
the end of the period:
Balance sheet
Due to/due from balances as at balance sheet date with subsidiaries in the statement of financial position
consisted of:
(in million euros)
August 31, 2024
August 31, 2023
Assets
Non-current financial assets
277
610
Trade receivables
10
Income tax receivable
5
Current financial assets
288
Liabilities
Short-term borrowings
610
Details of investments in direct subsidiaries are disclosed in note 3.
Income statement
Income and expenses with subsidiaries in the income statement consisted of:
(in million euros)
Fiscal 2024
Fiscal 2023
Management fees
5
Financial income and expenses
164
Management fees consist of services rendered to Pluxee International S.A.S. These transactions are
conducted at arm's length.
Financial income and expenses are mainly comprised of dividends received from Pluxee International SAS (150
million euros) and interest on the loans granted Pluxee International SAS (12 million euros).
10.3.2Key management personnel compensation
Key management personnel includes members of the Board of Directors and members of the Executive
committee.
See Fiscal 2024 Consolidated Financial Statements, note 14.3.3 for further details on Key management
personnel compensation.
Fiscal 2024 annual report
167
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
10.3.3Board of Directors compensation
This note discloses the details of the remuneration of
the Board of Directors. The current members of the
Board of Directors have been in function since
January 31, 2024. Prior to this, the Company had a
single Director, Mr. Marc Rolland, who did not receive
any remuneration from the Company.
Remuneration cost
The table below shows, by type, the compensation to
the Company's Directors as recognized in the
Company income statement. Expenses related to
Didier Michaud-Daniel are included in the Employee
Benefits expenses while the expenses related to the
other Directors are included in External costs (refer
to note 5.2).
(in euros)
Short-term
benefits
Annual
incentives⁽¹⁾
Social-security
charges
Total
Fiscal 2024
Didier Michaud-Daniel
251,777
62,944
142,797
457,518
Sophie Bellon
49,333
9,867
59,200
Nathalie Bellon-Szabo
43,667
8,733
52,400
François-Xavier Bellon
43,667
8,733
52,400
Guillaume Boutin
72,833
72,833
Bénédicte Chrétien
56,792
11,358
68,150
Arnaud Loiseau
43,667
43,667
Michel-Alain Proch
63,917
63,917
Bénédicte de Raphélis Soissan
49,333
9,867
59,200
Laszlo Szabo
49,333
9,867
59,200
Total
724,319
62,944
201,222
988,485
(1)Annual incentives relate to a bonus that is conditioned upon the achievement of targets in Fiscal 2024 and will be paid in Fiscal
2025.
None of the Directors were employed by the
Company.
Didier Michaud-Daniel's remuneration costs relate to
the amounts recharged by Bellon S.A. since January
31, 2024, corresponding to the projected 12-month
remuneration costs prorated over the same period in
Fiscal 2024. The annual incentive for fiscal year 2024
will be approved and paid in Fiscal 2025. Any variance
between projected and actual costs will be subject to
adjustment in the following fiscal year by Bellon S.A.
With regard to other Directors, their remuneration
costs consisted of Director fees for the period from
January 31, 2024 to August 31, 2024. The fees paid to
French tax residents were subject to a 20% company
social security levy.
No restricted shares were granted to Directors.
Remuneration paid
The table below shows, by type, the compensation actually paid to the Company's directors in Fiscal 2024:
(in euros)
Short-term
benefits
Annual
incentives
Social-security
charges
Total
Fiscal 2024
Didier Michaud-Daniel
233,056
114,827
347,883
Sophie Bellon
Nathalie Bellon-Szabo
François-Xavier Bellon
Guillaume Boutin
Bénédicte Chrétien
Arnaud Loiseau
Michel-Alain Proch
Bénédicte de Raphélis Soissan
Laszlo Szabo
Total
233,056
114,827
347,883
Didier Michaud-Daniel received a salary from Bellon S.A. from January 31, 2024.
Regarding other Directors, the payment of Director fees occurred in the beginning of Fiscal 2025.
168
Fiscal 2024 annual report
Financial statements
Company financial statements for Fiscal 2024 (August 31, 2024)
10.3.4Transactions with other related parties
Transactions between the Company and its other related parties consist mainly of interest paid to Sodexo S.A.
(see note 4.4.1) and remuneration costs recharged by Bellon S.A. See Fiscal 2024 Consolidated Financial
Statements, note 14.3 for the details on related party information.
10.4Auditors' fees
See Fiscal 2024 Consolidated Financial Statements, note 14.6 for further details of the auditors' fees.
Issy-les-Moulineaux, October 30, 2024
On behalf of Pluxee N.V.
Didier Michaud-Daniel, Executive Chair
Sophie Bellon, Director
Nathalie Bellon-Szabo, Director
François-Xavier Bellon, Director
Guillaume Boutin, Lead Director
Bénédicte Chrétien, Director
Arnaud Loiseau, Director
Michel-Alain Proch, Director
Bénédicte de Raphélis Soissan, Director
Laszlo Szabo, Director
Fiscal 2024 annual report
169
Financial statements
Independent auditor's report
4.3Independent auditor's report
To: the general meeting and the board of directors of Pluxee N.V.
Report on the audit of the financial statements Fiscal 2024
Our opinion
In our opinion, the financial statements of Pluxee N.V. ('the company') give a true and fair view of the financial
position of the Company and the Group (the company together with its subsidiaries) as at 31 August 2024, and
of its result and its cash flows for the year then ended in accordance with International Financial Reporting
Standards as adopted in the European Union ('EU-IFRS') and with Part 9 of Book 2 of the Dutch Civil Code.
What we have audited
We have audited the accompanying financial statements Fiscal 2024 of Pluxee N.V., Amsterdam – the
Netherlands. The financial statements comprise the consolidated financial statements of the Group and the
company financial statements.
The financial statements comprise:
the consolidated and company statement of financial position as at 31 August 2024;
the following statements for Fiscal 2024: the consolidated income statement, the consolidated and company
statement of comprehensive income, the consolidated and company cash flow statement and the
consolidated and company statement of changes in equity;
the notes to the financial statements, including material accounting policy information and other explanatory
information.
The financial reporting framework applied in the preparation of the financial statements is EU-IFRS and the
relevant provisions of Part 9 of Book 2 of the Dutch Civil Code.
The basis for our opinion
We conducted our audit in accordance with Dutch law, including the Dutch Standards on Auditing. We have
further described our responsibilities under those standards in the section 'Our responsibilities for the audit of
the financial statements' of our report.
We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our
opinion.
Independence
We are independent of Pluxee N.V. in accordance with the European Union Regulation on specific requirements
regarding statutory audit of public-interest entities, the 'Wet toezicht accountantsorganisaties' (Wta, Audit firms
supervision act), the 'Verordening inzake de onafhankelijkheid van accountants bij assuranceopdrachten' (ViO,
Code of Ethics for Professional Accountants, a regulation with respect to independence) and other relevant
independence regulations in the Netherlands. Furthermore, we have complied with the 'Verordening gedrags- en
beroepsregels accountants' (VGBA, Dutch Code of Ethics).
Our audit approach
We designed our audit procedures with respect to the key audit matters, fraud and going concern, and the
matters resulting from that, in the context of our audit of the financial statements as a whole and in forming our
opinion thereon. The information in support of our opinion, such as our findings and observations related to
individual key audit matters, the audit approach fraud risk and the audit approach going concern was addressed
in this context, and we do not provide separate opinions or conclusions on these matters.
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Independent auditor's report
Overview and context
Pluxee N.V. is a global leader in Employee Benefits and Engagement solutions. Through a tech-enabled Employee
Benefits and Engagement platform operating in a digital ecosystem, the Group delivers a suite of digital and
employee benefits solutions in 29 countries to help employees feel engaged, motivated, financially supported,
and cared for. The Group is comprised of several components and therefore we considered our group audit
scope and approach as set out in the section 'The scope of our group audit'.
The financial year 2024 was the first year for Pluxee N.V. to operate on a stand-alone basis, after the spin-off
from Sodexo at the end of the previous financial year. On 1 February 2024, Pluxee N.V.'s ordinary shares were
admitted to listing on Euronext Paris. In March 2024, Pluxee N.V. issued bonds for an aggregate amount of 1.1
billion euros. Cash flows received from the bond issue were used to repay the bridge loan, repay the Sodexo
vendor loan and to finalize the re-financing. During fiscal year 2024 Pluxee N.V. has been focussing on developing
the existing business and on continuing to grow both organically as well as through acquisitions.
As part of designing our audit, we determined materiality and assessed the risks of material misstatement in the
financial statements. In particular, we considered where the board of directors made important judgements, for
example, in respect of significant accounting estimates that involved making assumptions and considering
future events that are inherently uncertain. In these considerations, we paid attention to, amongst others, the
assumptions underlying the physical and transition risk related to climate change. In paragraph 2.3 of the
financial statements the company elaborates on critical accounting estimates, judgments and assumptions.
This paragraph also includes the board of directors' assessment of the effects of climate change, which the
company concludes to be not material.
We ensured that the audit teams at both group and component level included the appropriate skills and
competences which are needed for the audit of Pluxee N.V. We therefore included experts and specialists in the
areas of amongst others IT and valuation in our team.
The outline of our audit approach was as follows:
PLU2024_URD_EN_4.3.svg
Materiality
Overall materiality: € 14.000.000
Audit scope
We conducted audit work in 11 locations. We paid particular attention to the strategic
partnership with Santander in Brazil which was completed in June 2024.
Site visit was conducted to one country – Pluxee Beneficios Brasil S.A.
Audit coverage: 75% of consolidated revenue, 74% of consolidated total assets and 79% of
consolidated profit before tax.
Key audit matters
Measurement of the recoverable amount of goodwill
Revenue recognition
Presentation of recurring operating profit in the consolidated income statement
First-year audit consideration
After our appointment as the Company's auditors, we developed and executed a comprehensive transition plan.
As part of this transition plan, we carried out a process of understanding the strategy of the Group, its business,
its internal control environment and IT systems. We examined where and how this affected the Company's and
the Group's financial statements and internal control framework. Additionally, we read the prior year financial
statements, we reviewed the predecessor auditor's files and discussed and evaluated the outcome of the audit
procedures included therein. Based on these procedures, amongst others, we obtained sufficient and
appropriate audit evidence regarding the opening balances. Furthermore, we prepared our risk assessment, our
audit strategy and our audit plan for the year 2024, which we discussed with the board of directors and audit
committee.
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Financial statements
Independent auditor's report
Materiality
The scope of our audit was influenced by the application of materiality, which is further explained in the section
'Our responsibilities for the audit of the financial statements'.
Based on our professional judgement we determined certain quantitative thresholds for materiality, including
the overall materiality for the financial statements as a whole as set out in the table below. These, together with
qualitative considerations, helped us to determine the nature, timing and extent of our audit procedures on the
individual financial statement line items and disclosures and to evaluate the effect of identified misstatements,
both individually and in aggregate, on the financial statements as a whole and on our opinion.
Overall group
materiality
€ 14.000.000
Basis for
determining
materiality
We used our professional judgement to determine overall materiality. As a basis for our
judgement, we used 5% of recurring profit before tax (profit before tax which is normalised for
spin-off and rebranding costs and legal costs relating to the French competition authority case).
Rationale for
benchmark
applied
We used recurring profit before tax as the primary benchmark, a generally accepted auditing
practice, based on our analysis of the common information needs of the users of the financial
statements. On this basis, we believe that recurring profit before tax is the most relevant metric
for the financial performance of the company.
Component
materiality
Based on our judgement, we allocate materiality to each component in our audit scope that is less
than our overall group materiality. The range of materiality allocated across components was
between € 2,500,000 and € 14,000,000. Where applicable components were audited with a
local statutory audit materiality that was also less than the materiality we allocated to them for
group reporting purposes
We also take misstatements and/or possible misstatements into account that, in our judgement, are material for
qualitative reasons.
We agreed with the board of directors that we would report to them any misstatement identified during our
audit above €1.400.000 as well as misstatements below that amount that, in our view, warranted reporting for
qualitative reasons.
The scope of our group audit
Pluxee N.V. is the parent company of a group of entities. The financial information of this group is included in the
consolidated financial statements of Pluxee N.V.
We tailored the scope of our audit to ensure that we, in aggregate, performed sufficient work on the financial
statements to enable us to provide an opinion on the financial statements as a whole, taking into account the
management structure of the Group, the nature of operations of its components, the accounting processes and
controls, and the markets in which the components of the Group operate. In establishing the overall group audit
strategy and plan, we determined the type of work required to be performed at component level by the group
engagement team and by each component auditor.
We included 11 components in our audit for which audit procedures have been performed. Two of these
components are considered significant components given that they are individually financially significant to the
Group. Next to Pluxee N.V. this is Pluxee Beneficios Brasil S.A. With the 11 components included in our audit
procedures we achieve appropriate coverage on financial line items in the consolidated financial statements.
In total, in performing these procedures, we achieved the following coverage on the financial line items:
Revenue
75%
Total assets
74%
Profit before tax
79%
None of the remaining components represented more than 4% of total group revenue and total group assets.
For those remaining components we performed, among other things, analytical procedures to corroborate our
assessment that there were no significant risks of material misstatements within those components.
The group engagement team performed the audit work for Pluxee N.V. standalone. All other components were
audited by component auditors who are familiar with the local laws and regulations to perform the audit work.
Where component auditors performed the work, we determined the level of involvement we needed to have in
their work to be able to conclude whether we had obtained sufficient and appropriate audit evidence as a basis
for our opinion on the consolidated financial statements as a whole.
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Independent auditor's report
We issued instructions to the component audit teams in our audit scope. These instructions included amongst
others our risk analysis, materiality and the scope of the work. We explained to the component audit teams the
structure of the Group, the main developments that were relevant for the component auditors, the risks
identified, the materiality levels to be applied and our global audit approach. We had individual calls with each of
the in-scope component audit teams both during the year and upon conclusion of their work. During these calls,
we discussed the significant accounting and audit issues identified by the component auditors, their reports,
the findings of their procedures and other matters, that could be of relevance for the consolidated financial
statements.
The group engagement team visits the component teams and local management on a rotational basis. In the
current year, the group audit team visited the Brazilian component given the financially significant importance of
this component and the acquisition which took place during financial year 2024. For this location we reviewed
selected working papers of the respective component auditor. For component Pluxee Odul Danismanlik
Hizmetteri AS (Türkiye) the group engagement team reviewed selected working papers as well. We selected this
component given the fact that this entity is audited by a non-PwC component auditor.
The group engagement team performed the audit work on the group consolidation, financial statement
disclosures and a number of more complex items at the head office. These notably included the valuation of
goodwill and share-based payments.
By performing the procedures outlined above at the components, combined with additional procedures
exercised at group level, we have been able to obtain sufficient and appropriate audit evidence on the Group's
financial information, to provide a basis for our opinion on the financial statements.
Audit approach fraud risks
We identified and assessed the risks of material misstatements of the financial statements due to fraud. During
our audit we obtained an understanding of Pluxee N.V. and its environment and the components of the internal
control system. This included the board of directors' risk assessment process, the board of directors' process
for responding to the risks of fraud and monitoring the internal control system and how the board of directors
exercised oversight, as well as the outcomes. We refer to section 6 Risks and risk management in the Annual
Report for their risk assessment including the risk of fraud.
We evaluated the design and relevant aspects of the internal control system with respect to the risks of
material misstatements due to fraud, and particularly the fraud risk assessment, as well as the code of conduct
and whistleblower procedures. incident registration and investigation protocols, among other things. We
evaluated the design and the implementation and, where considered appropriate, tested the operating
effectiveness of internal controls designed to mitigate fraud risks.
We asked members of the board of directors as well as the internal audit department and legal affairs whether
they are aware of any actual or suspected fraud. This did not result in signals of actual or suspected fraud that
may lead to a material misstatement.
As part of our process of identifying fraud risks, we evaluated, in close co-operation with our forensic specialists,
fraud risk factors with respect to financial reporting fraud, misappropriation of assets and bribery and
corruption. We evaluated whether these factors indicate that a risk of material misstatement due to fraud is
present.
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Financial statements
Independent auditor's report
We identified the following fraud risks and performed the following specific procedures:
Identified fraud risks
Our audit work and observations
Fraud risk 1 – Management override of controls
Management is in a unique position to perpetrate fraud
because of management's ability to manipulate
accounting records and prepare fraudulent financial
statements by overriding controls that otherwise
appear to be operating effectively. That is why, in all our
audits, we pay attention to the risk of management
override of controls in:
the appropriateness of journal entries and other
adjustments made in the preparation of the financial
statements;
estimates; and
significant transactions, if any, outside the normal
course of business for the entity.
Management receives bonuses, of which the size partly
depends on the financial results achieved. In this
context, management has been given specific targets
for growth in turnover and results. Management has
incentive to overperform budgets which were
communicated to the shareholders. This could lead to
pressure on management to override the controls in
place to manipulate figures for favourable financial
results, including overstating revenue.
Where relevant to our audit, we evaluated the design
and implementation of the internal control system in the
processes of generating and processing journal entries,
consolidation entries and making estimates. We also
paid specific attention to the access safeguards in the
IT system and the possibility that these lead to
violations of the segregation of duties.
We performed our audit procedures primarily
substantive based.
We selected journal entries based on risk criteria and
conducted specific audit procedures for these entries.
These procedures include, amongst others, inspection
of the entries through reconciliation to source
documentation.
We performed substantive audit procedures on
significant transactions outside the normal course of
business. Especially regarding the acquisition of the
Employee Benefit activity in Brazil (BEN) and
partnership concluded with Santander in Brazil.
We also performed specific audit procedures related to
important estimates of management. We specifically
paid attention to the inherent risk of bias (increasing
profitability) of management in estimates.
Our audit procedures did not lead to specific indications
of fraud or suspicions of fraud with respect to
management override of controls
Fraud risk 2 – Fraud in revenue recognition –
fictitious revenues via manually recorded revenue
transactions (existence/occurrence)
As part of our risk assessment and based on the
presumption that there are risks of fraud in revenue
recognition, we evaluated for which types of revenue a
fraud risk is applicable.
Management receives bonuses, of which the size partly
depends on the financial results achieved. In this
context, management has been given specific targets
for growth in turnover and results. Management has
incentive to overperform budgets which were
communicated to the shareholders. This could lead to
pressure on management to overstate revenue by
recording fictitious turnover.
The revenue transactions recorded within the Pluxee
group are low individual amounts. Given these
characteristics, we assess the risk of fraud in revenue
recognition leading to a material misstatement to be low
on a transactional level. We consider the risk of fraud in
revenue recognition to relate to manual journal entries
posted that increase revenue.
Where relevant to our audit, we evaluated the design
and implementation of the internal control system in the
processes related to revenue reporting.
We performed our audit procedures primarily
substantive based. Also refer to the key audit matter
relating to revenue recognition in this audit opinion.
We selected potential notable revenue journal entries
based on risk criteria and conducted specific audit
procedures for these entries. These procedures
include, amongst others, inspection of the entries
through reconciliation to source documentation.
Our audit procedures did not lead to specific indications
of fraud or suspicions of fraud with respect to the
existence/occurrence of the revenue reporting.
We incorporated an element of unpredictability in our audit. During the audit, we remained alert to indications of
fraud. Furthermore, we considered the outcome of our other audit procedures and evaluated whether any
findings were indicative of fraud or non-compliance with laws and regulations.
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Independent auditor's report
Audit approach going concern
The board of directors prepared the financial statements on the assumption that the entity is a going concern
and that it will continue all its operations for at least 12 months from the date of preparation of the financial
statements.
Our procedures to evaluate the board of directors' going-concern assessment included, amongst others:
considering whether the board of directors identified events or conditions that may cast significant doubt on
the entity's ability to continue as a going concern (hereafter: going concern risks);
considering whether the board of directors' going concern assessment included all relevant information of
which we were aware as a result of our audit and inquiring with the board of directors regarding the board of
directors' most important assumptions underlying its going concern assessment.
evaluating the board of directors' current budget including cash flows for at least 12 months from the date of
preparation of the financial statements taken into account current developments in the industry and all
relevant information of which we were aware as a result of our audit;
analysing whether the current and the required financing has been secured to enable the continuation of the
entirety of the entity's operations, including compliance with relevant covenants.
Based on our procedures performed, we concluded that the board of directors' use of the going concern basis
of accounting is appropriate, and based on the audit evidence obtained, that no material uncertainty exists
related to events or conditions that may cast significant doubt on the entity's ability to continue as a going
concern.
Fiscal 2024 annual report
175
Financial statements
Independent auditor's report
Key audit matters
Key audit matters are those matters that, in our professional judgement, were of most significance in the audit of
the financial statements. We have communicated the key audit matters to the board of directors. The key audit
matters are not a comprehensive reflection of all matters identified by our audit and that we discussed. In this
section, we described the key audit matters and included a summary of the audit procedures we performed on
those matters.
Key audit matter
Our audit work and observations
Measurement of the recoverable amount of goodwill
Note 7.1 Goodwill and note 7.3 Impairment of non-
current assets
As at 31 August 2024, the goodwill balance amounted to €
670 million representing a material item in the
consolidated balance sheet of Pluxee N.V.
Pluxee management prepared the impairment
assessment in the last quarter of the fiscal year in which
the carrying amount of the cash-generating unit is
compared with the recoverable amount.
As stated in notes 7.1 Goodwill and 7.3 Impairment of non-
current assets to the consolidated balance sheet, in
accordance with the provisions of IAS 36 “Impairment of
assets”, the new establishment of Pluxee as a stand-alone
company in financial year 2024 led Pluxee N.V. to assess
the appropriate level at which the goodwill impairment
tests are carried out. Consequently, for the Pluxee
activities goodwill was measured at the level of the
individual countries.
As stated in paragraph 7.3 Impairment of non-current
assets to the notes to the consolidated statements, an
impairment loss is recognized in the income statement
when the carrying amount of an asset or CGU or group of
CGUs is greater than its recoverable amount.
The recoverable amount is the higher of fair value (less
selling costs corresponding to the amount for which
Pluxee N.V. could sell the asset) and its value in use. It is
usually determined based on the calculation of
discounted future cash flows and requires significant
judgment from Pluxee management. Main assumptions
within the impairment model are projected cashflows
(generally for five years), the discount rate and long-term
growth rate.
We deemed the measurement of the recoverable amount
of goodwill to be a key audit matter, due to the importance
of this asset in the consolidated balance sheet and the
inherent uncertainty of certain inputs used, in particular
the likelihood of achieving forecast results and the long-
term growth rate included in such measurement.
We obtained understanding and performed a critical
review of the methods applied by management to
determine the recoverable amount of goodwill. Our
work consisted amongst other of:
Reviewing the methodology used to perform the
impairment tests and assessing compliance with
IAS 36.
Assessing the methodology used to allocate goodwill
performed during the financial year ended 31 August
2024 (the first financial year of Pluxee N.V.).
Verifying the mathematical accuracy of the model
used to calculate values in use.
Reconciling the elements comprising the net
carrying amount of the assets used for the
impairment test with the financial statements.
Assessing Pluxee management's assumptions
underlying the projected cash flows through inquiry
of group management and assessing its budgeting
process.
Assessing with the support of our valuation experts,
the reasonableness of the discount rates applied to
the projected cash flows as well as the perpetual
growth rates used.
Assessing the sensitivity analyses of values in use to
changes in the main assumptions used by Pluxee
management.
Evaluating the appropriateness of the information
disclosed in note 7.1 to the consolidated balance
sheet.
After completing our fieldwork, we evaluated our
procedures and the outcome for this estimate as well
as for other estimates and discussed within the team
whether there were indications of management bias in
preparing the estimates. We found no such indications.
176
Fiscal 2024 annual report
Financial statements
Independent auditor's report
Key audit matter
Our audit work and observations
Revenue recognition
Note 5.1 Segment information and revenues
information
Revenues reported by Pluxee mainly include commissions
received from clients and affiliated merchants, financial
income from the investment of cash generated by its
activities ('i.e. float revenue') and unreimbursed cards,
digital solutions, paper vouchers and other products.
Revenue is recognized based on the provisions of IFRS 15
and are disclosed in note 5.1 to the consolidated financial
statements.
Commissions received from clients are recognized
when the cards are credited or when the digitally
delivered services or paper vouchers are issued and
sent to the client.
Commissions received from affiliated merchants are
recognized when the cards are used or when the
digitally delivered services or paper vouchers are
redeemed.
Revenue from unreimbursed cards, digitally delivered
services and paper vouchers are recognized based on
their expiration date and the deadline for presentation
for reimbursement by the affiliated merchants
Float revenue is recognized in accordance with IFRS 9
"Financial instruments" and corresponds primarily to
interest on financial assets
Pluxee operates in numerous countries where specific
regulations related to Employee Benefits apply. This
element in combination with the variety in revenue
streams and the risk to overstate revenues in its first year
as a stand-alone listed company, have led to us focusing a
significant part of our audit efforts on verifying the
existence and occurrence of the revenue recognized in
the financial statements. Accordingly, we deemed the
audit of revenue recognition as a key audit matter.
In order to identify and gain an understanding of the
various revenue streams, the related regulations
applicable in countries in which Pluxee operates and
the processes implemented, we made inquiries in
France and abroad with the relevant persons in
charge.
Our procedures primarily consisted of:
Evaluation of the design and implementation of
controls around revenues that we considered the
most relevant in determining the appropriate timing
of revenue recognition.
Assessing through sample testing whether revenue
was appropriately recognized in line with IFRS 15 for
the customer and merchant commissions, based on
underlying contracts, transaction data of vouchers
and cards issued/redeemed, payments received
from customers and amounts paid to merchants.
Obtaining for a sample of clients/merchants
confirmations of amounts receivable or payable by
Pluxee.
Assessing on a sample testing basis the adequacy of
the cut-off of revenues based on underlying
contracts, transaction data of vouchers and cards
and their date of issuing/redemption.
For the 'unreimbursed cards part of revenue we
have assessed on a sample basis whether the
revenue has been adequately recognized based on
contractual agreements, transaction data relating to
cards and vouchers issued and relevant local
(fiscal) regulations.
For the float revenue we have tested on a sample
basis whether the revenue has been recognized in
line with IFRS 9 based on contracts, bank
statements and confirmations of financial
institutions.
Inquiring management involved in the financial
reporting process whether there have been any
instances of overrides of controls through recording
of journal entries or other adjustments.
Analysing manual revenue journal entries by
assessing its nature and corroborating them with
underlying documentation.
We assessed the appropriateness of disclosures in
note 5.1 to the consolidated financial statements.
Based on our audit procedures performed, we found
the revenue recognition to be supported by sufficient
audit evidence. In addition, we consider the related
disclosures in note 5.1 to be adequate.
Fiscal 2024 annual report
177
Financial statements
Independent auditor's report
Key audit matter
Our audit work and observations
Presentation of recurring operating profit in the
consolidated income statement
Note 5 Segment information, revenues and other
operating items
In the consolidated income statement Pluxee N.V. makes
a distinction between "Recurring operating profit" and
"Operating profit". In Note 5 "Segment information,
revenues and other operating items", Pluxee discloses
the following:
To provide more insight to the users of the financial
statements, the consolidated income statement
includes the line item 'Recurring operating
profit' (Recurring EBIT). This line item is an alternative
performance measure. The line item 'Other operating
income and expenses', which includes the non-recurring
items, are deducted from "Recurring operating profit
(Recurring EBIT)" in order to calculate the "Operating
profit (EBIT)".
Management considers that this intermediate
aggregate provides useful information to the users of
the financial statements to better understand the
Group's recurring past operating performance.
The elements that are included in the Other operating
income and expenses are the following:
gains and losses arising from changes in the scope of
consolidation;
restructuring and rationalization costs;
acquisition related costs incurred as part of a
business combination;
goodwill impairment;
material impairments triggered by unusual events
and;
other unusual or non-recurring items representing
material amounts (such as Spin-off costs).
The current presentation of the recurring operating
profit and the elements included in Other operating
income and expenses has been consistently applied
compared to the combined financial statements as
included in the listing prospectus that has been dated
10 January 2024.
In note 5.2.2 Other operating income and expenses, the
amounts of Other income and expenses per category are
disclosed for Fiscal 2024 and 2023.
We considered the presentation of recurring operating
profit in the consolidated income statement be a key
audit matter, given that an intermediate aggregate is
included additional to the provisions of IAS1, it is not
common in the Dutch reporting environment to include
such a intermediate aggregate and the judgment that is
to be applied in the elements presented as Other
operating income and expenses.
Our procedures primarily consisted of:
Evaluation of the design and implementation of
controls around the classification of income and
expenses as non-recurring Other income and
expenses.
Assessing on a sample basis the adequacy of costs
and income recognized and their classification as
non-recurring Other income and expenses.
We assessed whether the presentation and the
classification of Other income and costs has been
consistently applied compared to the audited
combined financial statements of the company for
Fiscal 2023.
We assessed the financial statements of the former
parent company Sodexo S.A. as well as the main
competitor for consistency of reporting the
distinction between recurring and non-recurring
operating profit.
We assessed documentation received on the
process of drawing up the prospectus for the
company’s listing and interaction with the regulator.
We assessed the consistency of the presentation and
disclosure between the combined financial
statements as included in the listing prospectus
dated on 10 January 2024 and the financial
statements Fiscal 2024.
Based on our audit procedures performed, we found
the presentation of Recurring operating profit and
classification of the Other income and expenses to be
supported by sufficient audit evidence. In addition, we
consider the related disclosures in note 5 are
adequate.
Unaudited corresponding figures
We have not audited the financial statements Fiscal 2023. Consequently, we have not audited the
corresponding figures included in the consolidated and company income statement, the consolidated and
company statements of comprehensive income, changes in equity and cash flows and the related notes.
178
Fiscal 2024 annual report
Financial statements
Independent auditor's report
Report on the other information included in the annual report
The annual report contains other information. This includes all information in the annual report in addition to the
financial statements and our auditor's report thereon.
Based on the procedures performed as set out below, we conclude that the other information:
is consistent with the financial statements and does not contain material misstatements; and
contains all the information regarding the directors' report and the other information that is required by Part 9
of Book 2 and regarding the remuneration report required by the sections 2:135b and 2:145 subsection 2 of
the Dutch Civil Code.
We have read the other information. Based on our knowledge and the understanding obtained in our audit of the
financial statements or otherwise, we have considered whether the other information contains material
misstatements.
By performing our procedures, we comply with the requirements of Part 9 of Book 2 and section 2:135b
subsection 7 of the Dutch Civil Code and the Dutch Standard 720. The scope of such procedures was
substantially less than the scope of those procedures performed in our audit of the financial statements.
The board of directors is responsible for the preparation of the other information, including the directors' report
and the other information in accordance with Part 9 of Book 2 of the Dutch Civil Code. The board of directors
are responsible for ensuring that the remuneration report is drawn up and published in accordance with
sections 2:135b and 2:145 subsection 2 of the Dutch Civil Code.
Report on other legal and regulatory requirements and ESEF
Our appointment
We were appointed as auditors of Pluxee N.V. on 31 January 2024 by the general meeting of the company. Our
appointment will be renewed annually by the shareholders if applicable and now represents a total period of
uninterrupted engagement of 1 year.
European Single Electronic Format (ESEF)
Pluxee N.V. has prepared the annual report in ESEF. The requirements for this are set out in the Delegated
Regulation (EU) 2019/815 with regard to regulatory technical standards on the specification of a single
electronic reporting format (hereinafter: the RTS on ESEF).
In our opinion, the annual report prepared in XHTML format, including the marked-up consolidated financial
statements, as included in the reporting package by Pluxee N.V., complies in all material respects with the RTS on
ESEF.
The board of directors is responsible for preparing the annual report, including the financial statements in
accordance with the RTS on ESEF, whereby the board of directors combines the various components into a
single reporting package.
Our responsibility is to obtain reasonable assurance for our opinion whether the annual report in this reporting
package complies with the RTS on ESEF.
We performed our examination in accordance with Dutch law, including Dutch Standard 3950N
'Assuranceopdrachten inzake het voldoen aan de criteria voor het opstellen van een digitaal
verantwoordingsdocument' (assurance engagements relating to compliance with criteria for digital reporting).
Our examination included amongst others:
Obtaining an understanding of the entity's financial reporting process, including the preparation of the
reporting package.
Identifying and assessing the risks that the annual report does not comply in all material respects with the
RTS on ESEF and designing and performing further assurance procedures responsive to those risks to
provide a basis for our opinion, including:
obtaining the reporting package and performing validations to determine whether the reporting package containing
the Inline XBRL instance document and the XBRL extension taxonomy files have been prepared in accordance
with the technical specifications as included in the RTS on ESEF;
examining the information related to the consolidated financial statements in the reporting package to determine
whether all required mark-ups have been applied and whether these are in accordance with the RTS on ESEF.
Fiscal 2024 annual report
179
Financial statements
Independent auditor's report
No prohibited non-audit services
To the best of our knowledge and belief, we have not provided prohibited non-audit services as referred to in
article 5(1) of the European Regulation on specific requirements regarding statutory audit of public-interest
entities.
Responsibilities for the financial statements and the audit
Responsibilities of the board of directors for the financial statements
The board of directors is responsible for:
the preparation and fair presentation of the financial statements in accordance with EU-IFRS and Part 9 of
Book 2 of the Dutch Civil Code; and for
such internal control as the board of directors determines is necessary to enable the preparation of the
financial statements that are free from material misstatement, whether due to fraud or error.
In preparing the financial statements, the board of directors is responsible for assessing the company's ability
to continue as a going concern. Based on the financial reporting frameworks mentioned, the board of directors
should prepare the financial statements using the going-concern basis of accounting unless the board of
directors either intends to liquidate the company or to cease operations or has no realistic alternative but to do
so. The board of directors should disclose in the financial statements any event and circumstances that may
cast significant doubt on the company's ability to continue as a going concern.
The board of directors is responsible for overseeing the company's financial reporting process.
Our responsibilities for the audit of the financial statements
Our responsibility is to plan and perform an audit engagement in a manner that allows us to obtain sufficient and
appropriate audit evidence to provide a basis for our opinion. Our objectives are to obtain reasonable
assurance about whether the financial statements as a whole are free from material misstatement, whether due
to fraud or error and to issue an auditor's report that includes our opinion. Reasonable assurance is a high but
not absolute level of assurance, and is not a guarantee that an audit conducted in accordance with the Dutch
Standards on Auditing will always detect a material misstatement when it exists. Misstatements may arise due to
fraud or error. They are considered material if, individually or in the aggregate, they could reasonably be
expected to influence the economic decisions of users taken on the basis of the financial statements.
Materiality affects the nature, timing and extent of our audit procedures and the evaluation of the effect of
identified misstatements on our opinion.
A more detailed description of our responsibilities is set out in the appendix to our report.
Zwolle, 30 October 2024
PricewaterhouseCoopers Accountants N.V.
F.S. van der Ploeg RA
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Fiscal 2024 annual report
Financial statements
Independent auditor's report
Appendix to our auditor's report on the financial statements Fiscal 2024 of Pluxee N.V.
In addition to what is included in our auditor's report, we have further set out in this appendix our
responsibilities for the audit of the financial statements and explained what an audit involves.
The auditor's responsibilities for the audit of the financial statements
We have exercised professional judgement and have maintained professional scepticism throughout the audit
in accordance with Dutch Standards on Auditing, ethical requirements and independence requirements. Our
audit consisted, among other things of the following:
Identifying and assessing the risks of material misstatement of the financial statements, whether due to fraud
or error, designing and performing audit procedures responsive to those risks, and obtaining audit evidence
that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material
misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion,
forgery, intentional omissions, misrepresentations, or the intentional override of internal control.
Obtaining an understanding of internal control relevant to the audit in order to design audit procedures that
are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of
the company's internal control.
Evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates
and related disclosures made by the board of directors.
Concluding on the appropriateness of the board of directors' use of the going-concern basis of accounting,
and based on the audit evidence obtained, concluding whether a material uncertainty exists related to events
and/or conditions that may cast significant doubt on the company's ability to continue as a going concern. If
we conclude that a material uncertainty exists, we are required to draw attention in our auditor's report to the
related disclosures in the financial statements or, if such disclosures are inadequate, to modify our opinion.
Our conclusions are based on the audit evidence obtained up to the date of our auditor's report and are
made in the context of our opinion on the financial statements as a whole. However, future events or
conditions may cause the company to cease to continue as a going concern.
Evaluating the overall presentation, structure and content of the financial statements, including the
disclosures, and evaluating whether the financial statements represent the underlying transactions and
events in a manner that achieves fair presentation.
Considering our ultimate responsibility for the opinion on the consolidated financial statements, we are
responsible for the direction, supervision and performance of the group audit. In this context, we have
determined the nature and extent of the audit procedures for components of the Group to ensure that we
performed enough work to be able to give an opinion on the financial statements as a whole. Determining factors
are the geographic structure of the Group, the significance and/or risk profile of group entities or activities, the
accounting processes and controls, and the industry in which the Group operates. On this basis, we selected
group entities for which an audit or review of financial information or specific balances was considered
necessary.
We communicate with the board of directors regarding, among other matters, the planned scope and timing of
the audit and significant audit findings, including any significant deficiencies in internal control that we identify
during our audit. In this respect, we also issue an additional report to the audit committee in accordance with
article 11 of the EU Regulation on specific requirements regarding statutory audit of public-interest entities. The
information included in this additional report is consistent with our audit opinion in this auditor's report.
We provide the board of directors with a statement that we have complied with relevant ethical requirements
regarding independence, and to communicate with them all relationships and other matters that may
reasonably be thought to bear on our independence, and where applicable, related actions taken to eliminate
threats or safeguards applied.
From the matters communicated with the board of directors, we determine those matters that were of most
significance in the audit of the financial statements of the current period and are therefore the key audit
matters. We describe these matters in our auditor's report unless law or regulation precludes public disclosure
about the matter or when, in extremely rare circumstances, we determine that a matter should not be
communicated in our report because the adverse consequences of doing so would reasonably be expected to
outweigh the public interest benefits of such communication.
Fiscal 2024 annual report
181
Financial statements
182
Fiscal 2024 annual report
Creating sustainable value as
a trusted partner for all
our stakeholders
Fiscal 2024 annual report
183
Sustainability
05
Sustainability
1 Medal earned for being in the top 35% of companies evaluated by EcoVadis over the past year in the sector titled "Activities of head offices;
management consultancy activities".
184
Fiscal 2024 annual report
Sustainability
Pluxee's Sustainability Journey
5.1Pluxee's Sustainability Journey
Pluxee's sustainability foundations precede the
Company's existence as a standalone company. They
were developed over more than a decade when, as
Sodexo BRS, the Pluxee Group was a component of
and contributed to Sodexo's sustainability roadmap.
The Group's sustainability journey has accelerated
over the past five years, as illustrated by the
following highlights:
in 2020 it established its own ESG targets based
on material topics specific to the Sodexo BRS
business line and activities;
in 2022 it defined a net-zero trajectory to 2035;
in 2023:
received validation of the Group's net-zero
target from the Science Based Targets
initiative (SBTi);
joined the United Nations Global Compact.
in 2024:
earned a Bronze medal from EcoVadis based on
the results of Pluxee's first sustainability
performance assessment as a standalone
company 1,
joined the UN Global Compact's Target Gender
Equality Accelerator program.
In Fiscal 2024 Pluxee also joined the CAC SBT 1.5°
Index, a Euronext index that invests exclusively in
companies within the SBF 120 Index that have
emission reduction targets confirmed to be in line
with the 1.5°C goal of the Paris Agreement.
The Company's sustainability foundations, which are
global in scope, have been recognized at the local
level in several country operations such as
Luxembourg, where Pluxee received the label
Entreprise Responsable, and in Mexico, where the
Group received the Super Empresas para Mujeres
label, among others.
The sustainability heritage and the roadmap Pluxee
has navigated since 2020 provide a solid base on
which to build its strategy and meet its commitments
going forward.
5.1.1Fiscal 2026 Commitments
Pluxee has established an ESG roadmap, aligned with the Company's corporate strategy and focused on four
key pillars:
act as a trusted partner in everything it does;
empower individuals;
uplift local communities;
minimize its impact on the environment.
Pluxee's Commitments to Fiscal 2026 and beyond
Trusted
partner
Individuals
Local
communities
Environment
Ethics
and Compliance
Gender
Balance
Support
Merchants
Reach
Net-Zero
Maintain >99%
Achieve at least 42%
Achieve €8bn
Achieve 100%
Employees trained in
responsible business
conduct by Fiscal 2026
Women in leadership
positions by Fiscal 2026
Business volume
reimbursed benefiting
small & medium
merchants
Renewable electricity
in all Pluxee offices
by Fiscal 2025
Fiscal 2024: 99.6%
Fiscal 2024: 39.9%
Fiscal 2024: €6.2bn
Fiscal 2024: 55.7%
~
~
~
~
Fiscal 2024 annual report
185
Sustainability
Pluxee's Sustainability Journey
A trusted partner
As a trusted partner, Pluxee engages its
stakeholders in the Group's value chain to develop
reliable technology and manage data responsibly, as
well as ensuring the highest standards of business
ethics and compliance. This enables the Company to
provide the best user experience across the Pluxee
ecosystem.
The Group has deployed a comprehensive
Responsible Business Conduct training program,
aligned with Pluxee's guiding principles and Ethics
Charter. This program addresses topics such as
harassment, anti-corruption and anti-bribery, data
privacy, conflicts of interest, and fair competition (for
more see section 5.2).
Empower individuals
Pluxee brings to life an inclusive and sustainable
employee experience at work and beyond for its team
members and its clients' employees. The Group believes
that the well-being of its employees contributes to their
professional satisfaction and engagement, motivating
them to remain at Pluxee for the long term. The Company
aims to extend this positive impact toward the
employees of its clients through its suite of Pluxee
benefits (for more see section 5.3).
Uplift local communities
Pluxee contributes to the development of local
communities by generating value for small and
medium-sized (SME) merchants present in its
network. Pluxee products and services lead to growth
in consumer traffic. The Group's support of SME
merchants also enables consumers to benefit from a
more diversified offer in their local areas. Moreover,
through Pluxee's partnerships for community
outreach, the Group participates in the
empowerment of women and young people (for more
see section 5.4).
Minimize impact on the environment
Pluxee is strongly committed to minimizing its
environmental impact. The Group works to reduce the
greenhouse gas (GHG) emissions generated by its
operations, and aims to achieve its net-zero
emissions objective by no later than 2035 (for more
see section 5.5).
5.1.1.1 Governance
Sustainability topics are addressed across the
organization, and are coordinated by the
Sustainability Department, reporting to the Group
General Counsel, a member of Pluxee's Executive
Committee. Sustainability strategy and performance
are overseen by both the Audit Committee and the
Nomination and Remuneration Committee of the
Board of Directors, who review its integration with
the company's strategic imperatives.
Specifically, the Audit Committee periodically
reviews and makes recommendations on the
Company's main sustainability initiatives, their
objectives and disclosures, based on its knowledge of
current and emerging trends as well as stakeholder
views regarding sustainability matters. Furthermore,
the Nomination and Remuneration Committee
periodically reviews and proposes changes in
environmental, social, and governance (ESG)-related
components – namely, specific KPIs – of the
remuneration packages of individual directors, in
support of sustainable long-term value creation and in
observance of the approved Remuneration Policy. All
directors are required to have an understanding of
ESG topics, with the Nomination and Remuneration
Committee identifying and calling for relevant training,
as needed.
Local Sustainability Steering Committees, which
exist in 16 Pluxee countries, are responsible for the
identification of sustainability issues and initiatives in
their respective locations. Resource allocation
decisions related to the implementation of
sustainability initiatives are made by the local
leadership or similar local or regional decision-making
body. Additionally, a network of 90+ sustainability
champions take part in bi-monthly webinars to share
best practices and make progress on Pluxee's
sustainability roadmap.
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Sustainability
Pluxee's Sustainability Journey
Sustainability Governance
Group
Board of Directors
q
p
Audit Committee
Nomination & Remuneration
Committee
Supervises the quality of
sustainability reporting, reviewing
and making recommendations
regarding the main ESG initiatives
Frequency: at least quarterly
Submits proposals to the Board on
ESG components to be included in
remuneration, as well as ESG
training
Frequency: at least quarterly
q
p
Group Executive Committee
Validates main ESG-related strategic decisions
Frequency: at least quarterly
q
p
Group General Counsel
and Global Sustainability Team
Develop vision and targets, coordinate implementation, consolidate
reporting, analyze and implement related action plan
p
pq
`
Global Sustainability
Committee
Global Sustainability
Champions
Identify solutions for progress,
implement actions
Frequency: three committee
meetings per year at the Group
level
¢
Strategic consultations
¢
Operating decisions
¢
Execution
Country
Leadership
t
p
q
q
q
Local
Sustainability
Committees
t
u
Local Sustainability
Champions
Report ESG data,
analyze and implement
progress action plans
Share best practices
Frequency: quarterly
Countries
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Sustainability
Pluxee's Sustainability Journey
5.1.1.2 Stakeholder engagement
Pluxee values stakeholder engagement as a way to build trust, include diverse viewpoints, and maximize the
sustainable value the Group is able to co-create with internal and external stakeholders. The Group has
established contacts and touchpoints for each category of Pluxee stakeholders.
Stakeholders
Primary Pluxee contact
Engagement touchpoints
Employees
HR Group
HR Business partners
Annual engagement survey
Sustainability committees
Internal communication, intranet, newsletter
Internal events, town hall meetings
Clients
Sales, Marketing, Customer Care and
Country Managing Directors
Annual Client global and local surveys
Workshops
Newsletter
"Clients for life" initiative; Fresh Eyes review
Consumers
Local Marketing & Communication teams
Surveys, focus groups
Events
Mobile App
Website, social networks
Merchants
Sales Enablement and Performance
Group
Local Merchant Department
Surveys
Regularly scheduled visits
Newsletter, website, Merchant Portal
Suppliers
Procurement Group (country level)
Co-created workshops
Carbon measurement training
Third-party screenings
Public authorities
Country Managing Directors, Public
Affairs (country level)
Third-party expert research
Membership in dedicated Councils
Meetings
Workshops and roundtables
Associations, NGOs
Sustainability Group (country level)
Events
Meetings
Media
Group Brand and Communications
Press releases
Corporate website
Social media
Investors, shareholders
CEO
CFO
Head of Investor Relations
Publications
Website
Roadshows
Capital Markets Day
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Pluxee's Sustainability Journey
Pluxee's Stakeholders
Consumers
Clients
Merchants
We promote healthy and
conscious lifestyle options to
help consumers access
responsible consumption
behavior easily.
We provide guidance on
improving carbon footprints. We
also focus on bolstering our own
sustainability roadmap to
support clients.
We increase recurring traffic
and support financial and digital
inclusion.
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Employees
Underprivileged 
populations
We foster a strong culture of
engagement underpinned by an
unwavering commitment to
diversity, equity and inclusion for
all, to attract and retain talent.
We work with the Stop Hunger
Foundation to support fair
access to the job market for
disadvantaged  women and
young people through education,
small business development, and
mentoring.
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Planet
Suppliers
Public authorities
We are improving our impact;
this is coupled with facilitating
easy access to responsible
choices for our consumers and
merchants. 
We provide guidance on
improving carbon footprints. We
also focus on bolstering our own
sustainability roadmap and EVP
to support clients.
We contribute to the
development of local
communities, and we support
authorities to help optimize the
use of public funds to contribute
to a virtuous economy.
Employee Awareness and Engagement Drive
Sustainability Performance
Pluxee employees play a key role in the optimal
implementation of the Group's sustainability priorities
and achievement of its targets. The Company has
established specific cross-functional initiatives to
communicate Pluxee's objectives and to motivate
employees to achieve them. These initiatives include:
Pluxee Academy: an online training platform for
learning about the Group's sustainability objectives
via open courses, gamified experiences, and
newsletters;
Awards: to highlight best practices for the
implementation of Pluxee's sustainability principles
in a local context. In the first edition of sustainability
awards, recognitions were received by France,
Brazil, Bulgaria, and Romania.
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5.1.2Shaping Pluxee's 2030 vision
Pluxee has developed its sustainability vision with the
active participation of its stakeholders. The feedback
they provided during the double materiality exercise
carried out in November 2023 is encompassed in the
Group's objectives to achieve positive impact by
2030. Pluxee aims to identify the most significant
topics for its business, as well as sustainability risks
and opportunities. Pluxee's ambition is to inspire
change and ignite progress by empowering people
across its ecosystem and the local communities it
supports through economic impact, and digital and
financial inclusion.
5.1.2.1Double Materiality and Risk Assessment
To define the most significant material topics for
Pluxee's business and stakeholders, the Group
embarked on its first double materiality assessment.
Pluxee considers this an opportunity to engage
internal and external stakeholders to understand
their viewpoints on Pluxee's operations and the role
the Company plays as a corporate citizen across its
29 countries.
Through this assessment process, Pluxee collected
the viewpoints of more than 3,000 people, including
senior leadership members across the Group and
external stakeholders, Preliminary results of this
assessment have helped to identify the material
topics used in structuring this Annual Report. The final
outcome of the assessment will underpin Pluxee's
sustainability priorities and reporting from 2025
onward, and shape the Group's 2030 vision. The
process and findings will also be key for Pluxee's
future compliance with the Corporate Sustainability
Reporting Directive (CSRD).
The process for identifying, assessing, and managing
Pluxee's ESG-related risks and opportunities is
described in sections 6.1 and 6.2 of this report.
Section 6.2.6 addresses environmental risk
specifically.
5.1.2.2Next Step: CSRD Reporting
Completion of the double materiality assessment will
enable Pluxee to comply with the CSRD and to begin
reporting under the European Sustainability
Reporting Standards (ESRS). This new European
regulation seeks to enhance the quality, reliability,
transparency, and comparability of information on the
current and future implementation of a company's
sustainability program. Pluxee will disclose the results
of this exercise in its Fiscal 2025 Annual Report,
which will encompass the CSRD report.
5.2Trusted Partner
Pluxee's first and fundamental commitment is to act
as a trusted partner by ensuring the integrity and
transparency of its governance and operations. The
Group expects its employees to comply with the
Ethics Charter and its principles of integrity, reliability
and respect. Pluxee trains its team members on
responsible business conduct, with a target of
maintaining a level of more than 99% employees
trained by Fiscal 2026.
Being a trusted partner means developing reliable
technology and managing data responsibly to provide
the best user experience across Pluxee's value chain.
It also entails contributing to the development of
actionable policy in a transparent way, and
establishing responsible partnerships with suppliers.
This section further develops all actions that help
Pluxee build and maintain credibility for long-term
relationships with stakeholders.
Trusted Partner Target
FY 2026 target
FY 2024 actual
Employees trained in Responsible Business Conduct (%)
Maintain >99%
99.6%
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5.2.1Ethics & Compliance: Integrity, Reliability, Respect
The Group's Foundation: Pluxee's Ethics Charter
Since it began operating as a standalone company in
February 2024, Pluxee has embarked on a collective
effort to define its ethical principles. The Group has
established the expectations it has of each Pluxee
employee in the area of compliance standards and
responsibilities. The resulting Pluxee Ethics Charter
is the convergence of the Group's strong heritage and
its own principles applied to Pluxee's daily business
activities.
Launched in May 2024, the Ethics Charter has been
disseminated by global and local leadership to all
Pluxee countries and departments. Every employee
has access to the Charter through Pluxee's learning
platform, marking the first step of a broad and ongoing
communication strategy.
There are many challenges inherent in operating a
business across numerous countries and multiple
cultures. Nevertheless, Pluxee expects the principles
outlined and defined in the Ethics Charter to be
applied uniformly in all countries where the Group
does business. All Pluxee employees are responsible
for understanding and respecting these principles. As
of August 31, 2024, 99.6% of employees had
acknowledged their understanding of Pluxee's Ethics
Charter and its principles.
The Ethics Charter also provides guidelines for
ensuring that all employees use sound judgement.
Pluxee seeks to be legally compliant and remain a
good corporate citizen. The Group adheres
steadfastly to all applicable laws and regulations
across its operational landscape and commits to
raising ethical standards whenever possible, inspired
by the three main principles of its Ethics Charter:
integrity, reliability, and respect.
Pluxee's Ethics Charter is the cornerstone of all existing and forthcoming compliance programs
INTEGRITY:
Acting
honestly
and fairly
RELIABILITY:
Striving
for innovation
with confidence
RESPECT:
Working for life
improvement in
all its dimensions
This principle applies to all
our interactions with
stakeholders and includes
our commitment to honoring
our contractual obligations
and upholding the essence of
our business agreements.
We do not tolerate any
practice that is not born of
honesty, integrity and fairness
anywhere in the world where
we do business.
Our team is dedicated to
thinking outside the box,
constantly pushing the
boundaries of creativity and
innovation. We strive to
provide tailored and data-
driven solutions to meet the
needs of our clients beyond
conventional approaches, but
in compliance with the ethical
standards as described in
this charter.
Our success comes from
offering smart, innovative
services that people can trust
and rely on.
Working for life improvement
leads to the building of an
open-minded community that
embraces diversity and
respects people, the planet,
and the communities where
we operate.
We are committed to
conducting our business in a
socially and environmentally
responsible manner, mindful of
our impact on human beings
and the planet.
~
~
~
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Governance
The Group level Executive Committee is responsible
for Ethics & Compliance across Pluxee. The oversight
structure is based on the active involvement of the
Group level Ethics & Compliance Committee, which
communicates principles and provides training to the
local Ethics & Compliance committees at Pluxee's
entities across the globe. The local committees
report to the Group level committee as well as to their
country managing directors on a regular basis
regarding the Ethics & Compliance activities, issues,
and potential risk exposures of their respective
entities.
Pluxee's Group level Ethics & Compliance Committee
reports quarterly to the Pluxee Executive Committee
on the status of compliance activities across the
Group. The Pluxee Executive Committee makes use of
the quarterly updates to set priorities for area
leadership teams and country executive committees
on matters of ethics and compliance.
Ethics & Compliance Governance
PLUXEE EXECUTIVE COMMITTEE
p
Quarterly reporting
Pluxee Group Ethics & Compliance Committee
p
Inform on local
performances
and risks
Cascading
principles and
programs
q
Local Ethics & Compliance Committee
Ongoing reporting
q
COUNTRY MANAGING DIRECTOR
Anti-Money Laundering and Counter Financing of Terrorism (AML-CFT),
Respect of International Economic Sanctions
Pluxee operates primarily in limited-service networks.
Consequently, Pluxee's services and products are
minimally exposed to the risk of money laundering and
counter financing terrorism. Nevertheless, Pluxee has
established policies and procedures to ensure that
its services and solutions are not diverted from their
primary function. These procedures are led by
dedicated Compliance Officers, trained to apply
appropriate AML-CFT regulations, internal processes,
and methodologies in their daily business activities.
In February 2024, the Pluxee Group issued a new
policy for the prevention of money laundering and
terrorism financing risks. In parallel, all of the Group's
entities worldwide began the assessment and
classification of risks related to this topic. The
digitalization of Pluxee's products, along with the
robustness of its compliance organization, enable the
Company to better detect and report suspicious
activity that may arise in relation to consumers and
merchants.
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Fighting Bribery and Corruption
Pluxee has a zero-tolerance policy for all forms of
corruption or bribery, whether private or public, for all
its activities wherever the Company operates. The
Group is adamant about winning and maintaining
business the right way: by being the best provider of
Employee Benefit & Engagement products, services,
and client care.
To deploy this zero-tolerance policy, Pluxee has
developed an anti-corruption system, consisting of a
dedicated governance structure, risk mapping,
policies, and procedures, all of which are monitored
by the highest governance bodies (such as the
Executive Committee or Audit Committee of the
Board of Directors). Anti-corruption training for
employees is also a key element of the system, with
99.6% of all eligible employees successfully trained in
responsible business conduct (including anti-
corruption among other topics) as of August 31, 2024.
At the local level, Pluxee Brazil obtained the ISO
37001 certification for its anti-corruption
management system. Other local entities have also
taken action on the topic by following a strengthened
third-party assessment process, collecting
information to better calculate third-party related
risks which may include bribery and corruption.
Ensuring Fair Play with Competition Standards
Pluxee operates under the principles of fair and legal
competition, as established by the global free
enterprise system and applicable laws and
regulations. The Group secures business by providing
services efficiently, reliably, and at competitive prices.
Virtually all employees are trained in responsible
business conduct. Specialized teams with exposure
to related risks receive specific training on this topic.
Human Rights Commitment
At Pluxee, the respect and promotion of human rights is
a fundamental commitment in the Company's approach
to conducting business responsibly. It sets the baseline
for the way Pluxee interacts with employees, clients,
consumers, partners, and suppliers.
Pluxee understands human rights as the set of
principles that are recognized internationally through
documents such as the International Bill of Human
Rights and the International Labor Organization's
Declaration on Fundamental Principles and Rights at
Work. The United Nations Guiding Principles on
Business and Human Rights, as well as Pluxee's
commitment to the ten principles of the United
Nations Global Compact, provide a framework for the
Group's action through its employees, and for its
overall understanding of the topic.
No Underage Labor
All Pluxee entities are committed to upholding the
minimum working age regulations in every country or
local jurisdiction where they operate. This minimum
working age should never be lower than the age
specified in the International Labor Organization
(ILO) conventions.
No Forced or Hidden Labor
Pluxee does not tolerate any form of forced or hidden
labor in any of its operations or business
relationships. The Group understands forced labor as
any work performed involuntarily and/or under the
threat of violence, or through intimidation,
manipulation, detention, or other threats. Hidden
labor is understood as avoiding to declare as an
employee someone who works in the Company.
Whistleblowing: Pluxee's Speak Up Policy
Pluxee's whistleblowing platform, the Speak Up Ethics
Hotline, enables all the Company's employees and
partners (in particular suppliers, clients, and
consumers) to report any wrongful acts, unethical
behavior, or violations of the Group's internal policies.
Managed and secured independently by a third-party
supplier in alignment with local laws and regulations,
this platform is available to all employees in 29
countries and 16 languages, through Pluxee's global
and local intranets, and available on the Group's
corporate website.
1 Policy available on Pluxee's website.
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Pluxee's Speak Up Process
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As set out in the Pluxee Speak Up whistleblowing
policy, 1 all reports are handled with the utmost
seriousness and confidentiality. Reporting individuals
are protected against retaliation of any kind including
threats, harassment, or any other sanctions, and their
identity is kept confidential to the extent allowed by
law.
Once an incident is reported and investigated, the
Pluxee Speak Up Ethics Committee decides on
disciplinary measures, implements improvements, and
monitors and/or responds to any trends identified.
Statistics on whistleblowing cases are periodically
shared with the Executive and Audit Committees.
Breakdown of Speak Up alerts by category
41231686041634
g
Business Integrity, Ethics, Privacy and Legal Concerns
g
Respect at Work, Diversity and Equal Opportunity
Concerns
g
Employee Human Resources Concerns
g
Misuse/Misappropriation of Company Resources and
Other Financial Concerns
g
Other concerns
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Breakdown of Speak Up closed cases by resolution
41231686041601
g
Substantiated: a supported and demonstrated case for which
reported allegations constitute a breach.
g
Partially Substantiated: a supported and demonstrated case
for which reported allegations constitute a breach.
g
Unsubstantiated: a case in which the reported allegation has
not been demonstrated to constitute a breach.
g
Undetermined substantiation: a case in which the reported
allegation has not been sufficiently demonstrated to constitute
a breach.
g
Other: the allegation reported is not eligible in the Speak Up tool.
5.2.2Privacy, Data Protection, and Cybersecurity
As a tech company, Pluxee takes very seriously its
responsibility for the management of its stakeholders'
data. The Company is committed and works to
preserve the privacy of its employees, clients,
merchants, and consumers, and to protect their
information. Pluxee advocates for strong privacy laws
requiring companies, including Pluxee, to be
accountable and responsible for their collection and
use of personal data. Consequently, the Group's
common privacy minimum baseline, worldwide is
based on the General Data Protection Regulation
(GDPR) requirements.
Governance, global compliance
program, and automated processes
At the time of the spin-off from Sodexo, Pluxee
continued to be supported by the Sodexo group's
global data protection program, which encompasses:
a Group Data Protection Officer (DPO), who is the
former Sodexo Group's DPO, reporting directly to
Pluxee's Group General Counsel (an Executive
Committee member), underscoring Pluxee's
commitment to strengthen its data protection
governance at the highest level of management;
the Binding Corporate Rules ("BCRs") of the
Sodexo Group, approved by the French supervisory
authority ( Commission nationale de l’informatique
et des libertés) in December 2023 before the
effective date of the spin-off. The Sodexo BCRs
were signed by all Pluxee entities for transitional
compliance reasons as the Company awaits a
standalone set of Pluxee BCRs;
an annual risk assessment process, based on a
data protection compliance self-assessment
checklist and replicated through an automated
process;
a Pluxee tenant of the digital platform created to
automate privacy and data protection compliance.
This platform is shared with all Pluxee entities and
aims to achieve accountability while facilitating the
maintenance of data processing records and
activities, the privacy by design assessments for all
IT or digital projects that involve the processing of
personal data, the third-party risk assessments, the
management of privacy rights and the compliance
of websites and apps in relation to cookies-related
requirements;
an extension of the global training program
provided to Sodexo Group employees on GDPR
principles, consisting of a new training module,
adapted to Pluxee activities only and launched on
May 15, 2024 to refresh Pluxee employees'
knowledge of data protection principles;
publication of "Use of Generative Artificial
Intelligence Guidelines" after the close of Fiscal
2024.
Sodexo's Data Protection compliance program was
replicated and adapted to meet the specific
requirements of Pluxee's operating model, reflecting
the Group's latest developments and best practices,
and delivering on the objective of fostering reliability.
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Pluxee's global and local data management: ambition and actions
Pluxee has three objectives to meet its commitment to be a trusted partner, and to demonstrate the Group's
reliability in data processing activities, whatever their purpose or geographic scope:
Data Privacy and Protection
Objectives
2024 Achievements and Ambitions
1. Ensure privacy by
design in all IT and digital
projects at Pluxee
Implementation of an end-to-end automated process, from the initial privacy risk
assessment to the execution of the necessary privacy compliance actions, including a
Privacy Impact Assessment ("PIA") questionnaire, for all IT and digital projects involving
personal data. This process is fully integrated into the cybersecurity by design process.
Ambition: to exceed requirements in the automatization and integration of the
cybersecurity and privacy workflows, and simplification of the required risk assessments
while ensuring accountability and empowerment .
2. Ensure accountability
and monitor the
effectiveness of Pluxee's
global data protection
program
Updating all Pluxee International's data processing activity records, particularly regarding all
recent global IT infrastructure and global assets.
Ambition: to share a master register of all records of global data processing activities with all
relevant Pluxee legal entities to ensure accuracy, and — as of Fiscal 2025 — enable them to
update of their own records at the local level.
3. Rely on a robust
network of local data
protection officers and
privacy leaders in all Pluxee
countries
Maintaining the network of local data protection officers and privacy leaders, originally
set up within the Sodexo Group.
Ambition: to upskill Pluxee's network of local data protection officers and privacy leaders in
light of new digital laws and AI regulations, enabling them to act as internal strategic and
business advisors;  and,  to strengthen the Group's operational support for its business in
Latin America.
Cybersecurity
Pluxee conducts thorough risk assessments and
implements measures to ensure that its operations
are cyber secure and the data it processes (including
private data) are protected. The Group's
Cybersecurity Department ensures that access to
information is limited to the right profiles of users.
Payment transactions and customer data are
performed in a secure manner.
Pluxee's IT systems are protected by multiple layers
of defense:
governance frameworks and ongoing monitoring
proactively identify and mitigate risks;
security-by-design principles are embedded in all
digital assets, whether fully managed by Pluxee or by
third-party providers under the accountability and
control of Pluxee;
the constant robustness of IT systems is ensured
by regular and automatic assessments;
internal and external audits provide an additional
layer of scrutiny;
multiple layers of technical protective and
detective measures enable the identification of
and reaction to suspicious activity,
a disaster recovery plan is in place to handle
unexpected disruptions.
Pluxee's cybersecurity posture is enhanced through
a multi-year program. Given the increase in the
number of cybersecurity threats and growing risks,
this program will most likely face evolving and ongoing
challenges. The program aims to ensure a sustainable
level of cybersecurity, adapted to Pluxee's needs,
business requirements, and the evolution of its
operations.
As of Fiscal 2024 38% of Pluxee countries are ISO
27001 certified. This standard confirms that Pluxee's
countries have established a system to manage risks
related to the security of data owned or handled by
the company, and that this system observes all the
best practices and principles enshrined in this
international standard.
For more on cybersecurity, please see Chapter  6
Risks and risk management.
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5.2.3Public Policy & Advocacy
Pluxee operates in a variety of political, financial, and
economic systems, with diverse legislative
frameworks, cultures, traditions, and languages.
Notwithstanding, all Pluxee operations work toward
the same business objectives and commitments.
As a global company, the Group is in a privileged
position to make a significant contribution to the
development of strong policy. By sharing best
practices from many countries and building on its
45+ years of experience in developing employee
benefit and public benefit programs, Pluxee is able to
provide its expertise by supporting governments in
developing programs that meet their political
objectives.
At Pluxee, Public Affairs are defined as all the
interactions with Government officials, public
authorities, elected people and external stakeholders
(business associations, NGOs and international
institutions) to represent and advocate for the
interests of the Group's ecosystem.
Public Affairs activities include:
monitoring political, social and economic
developments in countries and across regions to
identify upcoming regulatory changes which could
represent a risk to Pluxee's business or generate
opportunities to develop its business;
increasing awareness and providing thought
leadership on issues related to Pluxee's activities
and their positive impact, including the development
of macroeconomic studies, research reports and
surveys, and participation in dialogues, platforms
and associations with key stakeholders;
engaging in public forums and developing
partnerships with stakeholders involved in
shaping policies of interest for Pluxee's existing
programs or new ones.
Pluxee's approach to Public Affairs encompasses:
being a trusted, reliable partner to public
authorities and external stakeholders;
providing relevant, best in class data (through
studies and surveys) and practices from other
countries, to inspire innovative public policy;
balancing boldness and humility, seeking to be
regarded as an expert and thought leader, and
working toward long-term and sustainable
engagement;
exploring new ideas and co-developing concepts
with other stakeholders, avoiding a one-size-fits-all
approach.
The Group aims to play a positive role, providing
insights and ideas for sustainable public policy. Pluxee
is pro-active in sharing new ideas and identifying
opportunities for its stakeholders, leveraging both
local expertise and the knowledge acquired across
the global business. Pluxee listens to its stakeholders'
ideas and needs, engaging in constructive dialogue.
The Group communicates its positions in a clear and
direct way.
Public Advocacy use case: Green week participation to promote Eco Vouchers in Belgium
Over the course of the 2024 EU Green week held in May 2024, Pluxee, in conjunction with Belgium's Social
Voucher International Association (SVIA) led a workshop that explored the potential of eco-consumption
practices, giving the floor to various stakeholders who ranged from public authorities to environmental
researchers, social partners, and consumer associations. The event provided an occasion to present the Belgian
Eco Voucher, discuss its potential for upskilling the general public's knowledge of eco-friendly options, and
explore possible transferability (for more see section 5.5.4).
Policies & processes
Public Affairs Policy
Pluxee has published a Public Affairs Policy, derived
from the principles set out in the Ethics Charter. This
policy defines the parameters for all Public Affairs
activities carried out on behalf of Pluxee, whether by
the Group's employees or by intermediaries that the
Company appoints. Pluxee's Public Affairs Policy
complies with all applicable laws and regulations, as
well as the Company's Ethics Charter. Pluxee ensures
this compliance through continuous monitoring,
annual audits, and training of employees who engage
in Public Affairs activities.
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Transparency
Pluxee is committed to transparency concerning its
Public Affairs organization (internal dedicated team
and intermediaries), ensuring there are no conflicts of
interest regarding any employees who undertake
roles as elected officials and/or regulators, or with
any business roles at the Company. The Group
requires all employees and relevant intermediaries to
clearly state who they are and who they represent
when interacting with government institutions and
organizations. Pluxee provides, upon request, a list of
the Company's memberships and history of
interactions with think tanks and professional
associations.
Anti-trust
Pluxee participates in business associations to
represent the common interests of economic
operators within its ecosystem for legitimate
business purposes, ensuring non-interference with
market forces. Pluxee refrains from sharing business-
critical information, or information regarding pricing or
other commercial practices, to prevent any anti-
competitive behavior. The Company provides regular
training to relevant employees on anti-trust through
ongoing webinars and online training (at least
annually) conducted by legal professionals.
Working with Intermediaries
Pluxee periodically engages the services of
intermediaries to conduct specific Public Affairs
projects that improve efficiency or enhance strategy
in an ethical way. Intermediaries are contracted in
accordance with Pluxee's third party Public Affairs
hiring process which requires strict compliance with
Pluxee's Ethics Charter, robust screening of the
intermediary, and includes a formal contract. To the
extent required, intermediaries engaged in Public
Affairs activities with Pluxee must be registered on
the applicable local transparency register.
5.2.4Sustainable procurement
Pluxee's responsible partnerships with suppliers
As a trusted partner, Pluxee ensures that its supply
chain is fully aligned with the Group's corporate
commitments. Sustainable procurement enables
companies to incorporate transparency into their
supply chain processes while accounting for the
impact of their products or services on people and
the planet. Pluxee's objective is to work with
suppliers that meet sustainability standards such
as reducing environmental impact, implementing
fair labor practices, and supporting local
communities. This is a critical element of the
Group's business strategy.
The ability to purchase certain products or services
under the right conditions is imperative for both
Pluxee and its suppliers. The Group ensures that it
meets this imperative by having an effective
Procurement Policy in place, ensuring:
transparency and fairness: ensuring that all
suppliers are treated equally, without favoritism or
partiality, and that selection criteria are applied
consistently;
risk management: following the process and rules to
ensure that selected suppliers meet Pluxee's
standards, thus reducing the risk of litigation, regulatory
non-compliance, or discontinuity of services;
ethics principles: as outlined in Pluxee's Ethics
Charter and in its Supplier Code of Conduct,
fostering loyalty, transparency, and commercial
integrity among the Group's suppliers;
cost optimization: establishing rules to help Pluxee
maximize the added value of purchases, avoid
unnecessary expenses, and ensure that costs are
justified and consistent with budgets;
total cost logic: the policy enables the
Procurement Team to insist on traceability
throughout the value chain of the product or
service purchased, underpinned by the
documented and consistent process followed with
each supplier;
training: supporting Pluxee's suppliers in
understanding how to measure and monitor their
carbon footprint and raising awareness regarding
respect for Global Compact principles.
The Procurement Policy includes a clear governance
process that establishes how stakeholders in the
business should approach and run a procurement
activity, and when they should consult the broader
Procurement team for support and approval.
Organization and governance: embedding sustainable procurement
Procurement plays a central role in Pluxee's
sustainability strategy and is embedded in the
Company's supply chain organization.
Pluxee has developed internal procurement policies
that are shared with all key stakeholders, clearly
defining sustainability criteria. Any tender activity that
Pluxee runs in the supplier market, including Request
for Information (RFI), Request for Quotations (RFQ),
or Request for Proposal (RFP) must include a set of
standard questions regarding sustainability
policies, carbon emissions, and accreditations,
tailored to the relevant topics for specific purchases.
This information establishes a base for how the Group
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can work collaboratively with its suppliers on
sustainability topics, and enables Pluxee to identify
suppliers who are ineligible or whose values are not
aligned with Group's principles. Pluxee uses a scoring
template to ensure transparency and consistency
across key questions, with adjustments made for
technical categories.
Pluxee's procurement and sustainability teams,
including a Sustainable Procurement Manager, work
collaboratively in the supplier selection process. The
sustainability team is responsible for scoring the
ESG/sustainability factors in the selection of
strategic suppliers. The weight allocated to
sustainability factors is around 10% to ensure that
they have a tangible impact on the supplier selection
process.
Alignment of suppliers with Pluxee's sustainability commitments
Pluxee has established a Supplier Code of Conduct
("Supplier Code") to articulate the expectations it has
of its partners, including businesses with which the
Group has ongoing supply relationships. Pluxee's
Supplier Code applies to suppliers, vendors,
contractors and other partners with whom the Group
conducts business. It addresses the topics of
responsible and ethical social, labor, and
environmental practices.
Pluxee recognizes that suppliers operate in different
legal and cultural environments throughout the world.
Regardless, the Supplier Code sets forth the minimum
requirements that Pluxee expects its suppliers to meet
when doing business. Suppliers are compliant with these
requirements if they can demonstrate that they conduct
their business in accordance with principles and
requirements set out in the Supplier Code. Suppliers are
expected to disseminate the requirements of this
Supplier Code throughout their supply chains.
Pluxee believes that compliance is best achieved
through a process of continuous improvement, which
includes dialogue between suppliers and the Group.
Pluxee receives regular updates on the actions and
improvement plans of suppliers to ensure their
compliance with the Supplier Code. The Group
acknowledges that suppliers may require a
reasonable period of time to address areas in which
they may not yet meet the standards of the Supplier
Code.
When local law sets higher standards than Pluxee's
Supplier Code, the local law should always prevail. If,
on the other hand, the Supplier Code provides for
more stringent rules, they must prevail unless
prohibited by law. Pluxee encourages its suppliers to
support the achievement of the objectives set forth
in Pluxee's sustainability commitments as well as in
the UN Sustainable Development Goals (UN SDGs)
(for more see section 5.1.1).
Addressing Supplier-related Impacts
Carbon footprint
To minimize the environmental impact of Pluxee's
procurement activities, the Group has identified the
suppliers in its value chain with a strong impact on
the Company's carbon footprint. This enables Pluxee
to prioritize issues and risks to be addressed in the
supply chain to ensure that decisions and actions are
aligned with the Group's decarbonization priorities
and net-zero trajectory (for more on Pluxee's net-zero
commitment, see section 5.5).
Pluxee is embarking on the digital transformation of
the Company, which addresses the carbon footprint
throughout the Group's value chain (for more on
Pluxee's digital transformation, see section 5.4.3).
Tracking Sustainability in the Supply Chain
Pluxee is implementing systems for monitoring and
reporting on activities with its strategic suppliers,
encompassing their ESG criteria (collected in the
selection and onboarding phase) and their
sustainability objectives. Supplier sustainability
reporting is a critical element in the management of
Pluxee's relationship with its suppliers. Reporting is
carried out periodically (quarterly or annually), and
encompasses specific pre-established KPIs.
In Fiscal 2024, Pluxee worked closely with transport
and intellectual services suppliers to obtain specific
and usable carbon metrics, enabled through tailored
training to ensure the ongoing delivery of this data.
The granularity of the data received was key to
outlining decarbonization actions and improving the
data intake in Pluxee's supplier selection process.
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Pluxee's product supply chain
PLU2024_URD_EN_5.2.4.svg
To ensure the alignment of Pluxee's suppliers with the Group's sustainability priorities, Pluxee's procurement
teams work with category leads of the major expenditure categories within the Company (such as IT) to ensure
they include relevant ESG criteria for that particular category in their requirements of suppliers.
Country Spotlight: France
In February 2024, Pluxee France signed the Supplier Purchasing Charter (Relations Fournisseurs et Achats
Responsables, or RFAR in French), and its 10 commitments for responsible sourcing, ranging from responsible
financial practices with suppliers to integrating ESG criteria, carrying out centralized monitoring, and ensuring
ethical practices.
Also in 2024, Pluxee France contributed to the white paper "Decarbonizing our purchases", edited by the
National Purchasing Council (Conseil National des Achats, or CNA in French), with the objective of sharing best
practices to accelerate decarbonization across procurement networks.
Pluxee France has also initiated sustainable initiatives with its key card producer partner across three areas:
environmental, by procuring alternative bio-sourced and infinitely recyclable materials; social, by sourcing from
NGOs or inclusive enterprises; and financial, by encompassing responsible procurement financing.
Country Spotlight: Brazil
Pluxee Brazil implemented a Supplier Assessment Program to ensure proper performance of its suppliers and
minimize issues that could impede its business continuity, including mitigation of risks such as corruption, bribery,
protection of personal data, financial restrictions, and environmental issues.
The program is led by the Risk Department, in partnership with the Purchasing, Compliance, Privacy, Sustainability
and Information Security areas. It was applied to suppliers considered critical to the business, following a
documented methodology based on best practices. This process was considered a significant strength in the 
ISO 37001 (Anti-Bribery Management System) and ISO 37301 (Compliance Management System) certification
processes, for which the implementation of supplier due diligence is considered a mandatory requirement.
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5.3Individuals
Pluxee's second sustainability pillar addresses the
Group's direct impact on individuals. Pluxee aims to
improve the employee experience at work and
beyond for its own workforce and for workers across
thousands of organizations. The Group is convinced
that the positive impact of its value proposition
begins with Pluxee itself. By caring for the well-being of
its employees, their professional development, and
their sense of being included, Pluxee positively
impacts their motivation and engagement, and the
likelihood that they will remain at Pluxee for the longer
term.
This chapter discusses Pluxee's engaged talent;
diversity, equity and inclusion; and the positive impact
of the Group's employee benefit solutions.
Individuals Target
FY 2026 target
FY 2024 actual
Women within Pluxee leadership (%)
at least 42%
39.9%
5.3.1Talent management at Pluxee: Passionate about the employee
experience
People are the cornerstone of the Pluxee's success .
Pluxee is committed to fostering an attractive and
inclusive corporate culture that welcomes a diversity of
talent, where continuous learning, agility and adaptation
to ever-changing technologies and market demands are
strongly encouraged. The Group also prioritizes a
positive digital experience for employees, enhancing job
satisfaction and performance across the organization.
After becoming a standalone company in February
2024, the Group undertook the challenge of defining
Pluxee's corporate culture. This collaborative process
culminated in Life@Pluxee, a framework that outlines
and defines the Group's foundational principles,
ambitions, and differentiated operating culture (for
more on Life@Pluxee, see section 1.5.4).
Pluxee's dynamic corporate environment supports the
Group's efficient and agile operating model, enabling it
to respond swiftly to new opportunities and challenges.
This holistic approach not only attracts diverse talent
but also empowers the Group's employees to
innovate, thrive professionally, and drive Pluxee
forward in the digital era.
Pluxee's Employee Value Proposition
Pluxee's Employee Value Proposition (EVP) is a key
driver of the Group's ability to attract and retain top
talent. It clearly articulates Pluxee's uniqueness and
appeal as an employer, providing a positive and
engaging employee experience. The success of
Pluxee's EVP is reflected in the Company's employee
retention rate of 89.6%, an engagement rate of 71.2%,
and an employee Net Promoter Score (eNPS) of
+28.9 in Fiscal 2024.
Pluxee's EVP strengthens the Group's commitment to
professional growth, innovation, and community
throughout the entire employee lifecycle. It fosters a
work environment in which everyone can thrive and
contribute meaningfully while growing alongside
Pluxee, driving success and innovation.
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Pluxee's Employee Value Proposition is built on three key pillars
Image_23.jpg
Image_21.jpg
Image_22.jpg
At Pluxee, you make an impact
Not just on our digital future, but also
by putting a part of yourself into
projects that touch millions of people.
Your contribution matters to us and
it's your perspective, ideas and input
that will influence what tomorrow's
employee experiences look like.
At Pluxee, we grow together
From our digital transformation to
disruptive new employee experiences,
we're on a trajectory of accelerating
growth. And we'll invest in your individual
growth too, with a supportive, flexible
and forward-thinking culture.
At Pluxee, you inspire people
As part of our global team, every day is
an opportunity to inspire others and
take inspiration from new perspectives.
All with the freedom and autonomy to
fuel our game-changing transformation.
Employer Branding to Attract Talent
To promote its EVP externally, Pluxee invests in
employee branding efforts. The aim of these efforts is
to ensure that all external stakeholders are exposed
to a true sense of what it's like to work at Pluxee. The
Group's employees serve as its primary
ambassadors, and their experiences are central to
shaping the perception of the Pluxee brand. Through
their stories, insights, and daily interactions, they
convey Pluxee's principles, culture, and mission,
contributing to a positive and authentic image of the
Group in the marketplace.
Pluxee uses two primary platforms to monitor the
impact of its employer branding:
Pluxee regularly follows the performance of its
profile on Glassdoor, a leading global recruitment
site that provides insights into the recruitment
process and company life through anonymous
employee feedback. Over Fiscal 2024, traffic on
Pluxee's Glassdoor profile increased by 275%. The
Group's strong performance is further illustrated by
key metrics, with 85% of participating employees
stating that they would recommend working at
Pluxee to their friends, 90% approving of the Group
CEO's leadership, and 80% believing in the
Company's positive future and growth.
LinkedIn provides a dynamic window into Pluxee's
vibrant company culture, showcasing everyday
moments that define the Group, from collaborative
brainstorming sessions to team outings,
emphasizing the Group's commitment to creativity,
inclusivity, and mutual respect. Pluxee's corporate
LinkedIn page includes a "Life" section, which
highlights the Group's greatest asset — its people —
through authentic stories that illustrate Pluxee's
principles and values, and strengthens its EVP.
An attractive and inclusive company for
all employees
Pluxee provides structured frameworks for
recruitment, onboarding, talent management, and
career development, which together define the
Pluxee employee experience.
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The Pluxee Employee Experience
Attractive & inclusive
company for all
employees
u
picto-pluxeeCHAP5_Plan de travail 1 copie.svg
Culture of continuous
learning
p
q
Evolving mindset &
ways of working
picto-pluxeeCHAP1_Plan de travail 1 copie 18.svg
picto-pluxeeCHAP1_Plan de travail 1 copie 21.svg
Digital employee
experience
p
q
Efficient & agile
operating model
picto-pluxeeCHAP5_Plan de travail 1 copie 2.svg
t
picto-pluxeeCHAP5_Plan de travail 1.svg
Focus on the outer
game
Recruitment process
Pluxee's sourcing and recruitment process is
designed to be both transparent and impartial,
ensuring that every applicant receives fair
treatment and equal opportunity to join the
organization. Pluxee uses an evaluation process that
assesses all candidates' expertise and experience
through a defined approach, ensuring objectivity and
enabling the Company to select the most qualified
individuals, without bias. With the support of Pluxee's
Collaborative Human Resources Information
System (CHRIS) and under the leadership of the
global talent acquisition team, this process is
managed clearly and efficiently across regions.
Job applicants have access to the Pluxee Job Hub,
where all current job openings can be filtered by skills
and preferences, enhancing the job search
experience.
In Fiscal 2024, Pluxee successfully onboarded 1,176
new hires with a focus on critical product, tech & data,
and sales roles, of which 1,028 were hired under a
permanent contract.
Onboarding
Pluxee's onboarding process is fully digital, leading
new staff members to be better aligned with the
Life@Pluxee culture from the beginning of their
journey as a Pluxee employee. Onboarding spans the
weeks before the official start date to several months
after a new employee has joined the Company.
Integration is assessed under regular check-ins
conducted with Human Resources team and
functional managers, supplemented by surveys
tracking the new joiner's experience. This structured
feedback loop endeavors to ensure that each
employee feels connected and supported from day
one.
The onboarding process includes face-to-face meetings
with key internal stakeholders, enabling new employees
to connect with colleagues from diverse departments
and learn from them, fostering a sense of belonging.
Talent management
Performance and skills review
All team members with three or more months of
tenure at the Company undergo an employee-driven
annual performance review to identify their strengths
and development needs. A robust competency-based
talent management framework – supported by CHRIS
– evaluates performance, identifies skill gaps, and
guides employee development.
By incorporating the talent management process into its
strategy, Pluxee ensures high performance standards
while promoting the continuous growth of its employees.
This approach highlights Pluxee's commitment to a
supportive work environment where every team member
can thrive.
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Performance and competency review process
PLU2024_URD_EN_slide14VECT.svg
People review
A manager-driven process, the people review
dovetails with the performance review by focusing on
four key criteria:
potential: based on individual qualities, drive, and
ability, with the aim of determining how an employee
can grow and contribute to Pluxee's future success;
retention risk: to understand the risk of losing
valuable employees, by considering factors like
market demand for their skills, compensation
competitiveness, job satisfaction, and engagement
levels;
readiness: to assess how prepared an employee is
for promotion by evaluating demonstrated
proficiency in their current job and their
contribution to the organization;
critical impact of an employee's role on business
continuity, and the existence of a backup plan to
ensure continuity in case of absence.
In October 2023, 91% of Pluxee team members had a
performance or people review, with 85% of employees
benefiting from both.
Career development framework
Pluxee's performance and people reviews are integral
components for crafting individual and global
development plans, ensuring that the Company
addresses the unique needs of its employees while
aligning with its organizational goals.
The Group's career development framework
emphasizes a three-way partnership between the
employee, manager, and HR team. Employees are
encouraged to proactively manage their careers by
growing their skill sets and experience, managers
provide support and encouragement for growth and
mobility within the organization, while the HR team
offers access to personalized recommendations and
opportunities.
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Pluxee's Career Development Framework
ENRICH: Grow in your job
LATERAL MOVE: Move to another job
Enhancing current skills and
responsibilities by adding new challenges
such as:
Moving to new responsibilities or areas at the
same level of responsibility
New project tools
New organization, team, scope
Ambassador role
Joining new communities
Training
Global Mentoring Program
Same position for another project or scope
Similar position in a new job area
PLU2024_URD_EN_slide15-v2VECT.svg
VERTICAL MOVE: More complexity
EXPLORATION: Investigate
opportunities
Seeking more complex tasks
Exploring or testing job or career options
without a permanent commitment
Management responsibility
Budget responsibility
"Double-hatting"
Bigger country/area
Global/local
Temporary assignment
Temporary replacement
Temporary "double-hatting"
Training
Global Mentoring Program
Training and Development
Pluxee lives its commitment to continuous
improvement and professional development through
the training it provides to its employees. In
Fiscal 2024, the number of training hours supplied
across the Company totaled 74,190.
Providing learning opportunities is crucial for the
development of top talent, leadership, and the entire
Pluxee organization. By investing in comprehensive
training programs, the Group ensures that its leaders
can inspire and guide their teams effectively, that top
talent remains at the forefront of innovation, and all
employees are equipped with the skills and knowledge
necessary to thrive in a dynamic environment. This
commitment to continuous learning fosters a culture
of growth and adaptability, enhancing individual
performance and driving collective success.
Leadership development program
Pluxee believes that continuous development is key
to sustaining exceptional leadership and driving the
organization forward. Since 2019, the Group has
implemented an ongoing leadership training program,
known as Shake My Mind, consisting of three stages
in the understanding of a management context,
leadership qualities, and agile culture. In the past five
years, more than 200 leaders have participated in
this program, awarding it an average satisfaction
rating of 4.6 out of 5.
Top talent development program
Through the Global Mentoring Program, Pluxee invests
in the personal and professional development. of ts
top talent and builds a leadership pipeline.
Participants are connected to seasoned mentors
among the Group's leadership team who provide
guidance, support, and valuable insights.
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Local talent development programs
In addition to the programs conducted for large
groups of employees at Pluxee's global headquarters,
additional learning opportunities are implemented by
individual countries.
In Fiscal 2024, Türkiye launched a comprehensive
program to enhance agility by engaging a
specialized coach to introduce agile principles,
define roles and responsibilities, and foster an agile
mindset across the organization. This
encompassed a review of the entire product
lifecycle for inclusion of agile principles. Specific
groups received specialized training on agile
methodologies and leadership,
The Pluxee Digital Academy in Tunisia aims to
elevate professional and personal development in
the digital age for all employees, with modules
supporting them in the transition toward digital
roles. Additional modules are available on topics
such as emerging technologies, digital literacy and
tools, certification programs, social responsibility,
and community-based digital education through
partnerships with external organizations.
The Digital Employee experience
To ensure an optimized and seamless employee
experience from recruitment to talent management,
Pluxee has redesigned and integrated all its human
resource processes into its Collaborative Human
Resources Information System (CHRIS). This tool
seamlessly links all key stages of an employee's
lifecycle, from recruitment, onboarding, performance
management, learning and development, to employee
engagement. Moreover, it offers robust analytics and
reporting, enabling data-driven decision-making and
strategic planning.
For employees, CHRIS delivers personalized and
digital experiences and timely support, ensuring they
feel valued and engaged. For Pluxee, it streamlines
operations and supports a cohesive, well-informed
and productive workforce.
Pluxee Human Resources Information System modules (CHRIS)
PLU2024_URD_EN_5.3.1-chris.svg
Measuring Employee Engagement
Pluxee regularly monitors employee well-being,
engagement, and overall happiness through the
"Pluxee Pulse" survey.
In Fiscal 2024, "Pluxee Pulse" achieved a high 88.9%
participation rate, an employee Net Promoter Score
(eNPS) of +28.9 and an engagement rate of 71.2%. The
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engagement rate reflects factors such as personal
growth, purpose, freedom at work, diversity, equity,
inclusion (DE&I), sustainability, role clarity, and overall
happiness.
The CHRIS platform enables "Pluxee Pulse" to provide
advanced analytics, highlighting issues that require
prompt attention, and helping the Company to shape
a responsive and engaging work environment. At a
local level, country ambassadors help colleagues
understand the survey results and develop effective
action plans.
Pluxee strives to enhance employee attraction and
retention globally and locally through targeted efforts.
The Group is proud to have received numerous
awards in Fiscal 2024 in recognition of its
commitment to creating a positive work environment.
Recognition for Pluxee as a great place to work
Pluxee has been recognized as a great place to work by specialized organizations in several countries. Those
recognitions include:
United Kingdom: Investors in People (IIP) Gold
Accreditation;
Türkiye: Great Place to Work's Best Workplaces
2024, and inclusion in the "Best Workplaces for
Millennials" list;
Romania: Best Places to Work in 2024;
India: Great Place to Work's "India's Great Mid-
Sized Workplaces 2024" (fifth consecutive year
since 2019).
Attractive compensation and engaging benefits
Employee Compensation
Pluxee's compensation and benefits strategy strives
to set employees' total remuneration packages at a
competitive level by benchmarking to the markets in
which the Group operates. In addition to a base
salary, most employees are eligible for variable
compensation.
A comprehensive suite of Employee Benefits
In addition to employee compensation, Pluxee
provides a suite of benefits to its employees, part of
which reflects the commercial offering in each
specific country, with the aim of fostering engagement
and well-being. Pluxee commits to offering a common
foundation of social benefits across its geographies,
and delivers on this promise through a program called
VITA. by Pluxee which consists of four groups of
employee benefits:
1. Parental/Care Leave: Benefit payable to
employees who take Parenting or Family Care
leave
This benefit sets the global minimum leave to
support Pluxee employees welcoming a newborn
or adopted child to their lives, without adversely
affecting their compensation and career
development. The primary caregiver is entitled to
a transition process, including back-to-work
interviews and psychological support if needed.
2. Family Care Giver: five-day payable benefit
The minimum benefit is set at five business days
of care leave per year, with 100% base pay for
permanent employees, subject to tenure
requirements and depending on location. The
Family Care benefit may encompass
bereavement in places where no days off are
granted for the funerals of a direct family member.
3. Life insurance benefit
Pluxee seeks to provide for the families of its
employees in the unfortunate event of their death
by supporting their survivors with a pre-retirement
death benefit. The dependents of an active
employee with at least one year of tenure at
Pluxee who passes away before retirement,
receive the equivalent of one year of the
employee's base salary.
4. Mental health support with "Pluxee Supports
me"
Pluxee supports its employees who may be facing
stress, isolation, disconnection, disrupted
routines, financial issues, or anxiety. Since 2015,
Employee Assistance solutions are in place to
support Pluxee employees and their family
members' well-being and quality of life, free of
charge, with a mental health support phone
helpline that is available 24/7, confidential,
anonymous, and counseling that is provided in
their local language. The management of each
Pluxee entity must ensure that such a helpline is
available for Pluxee employees in their country.
Detailed terms and conditions of each benefit are
available through the Group's Human Resources
departments in each country.
1 In French, Index de l'égalité professionnelle.
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Pay Equity
Continuous monitoring to ensure pay equity is a key
focus at Pluxee. Periodic monitoring and analysis on
the topic are carried out in countries such as Brazil
and France. Pluxee scores a strong 92 out of
100 points in France's 2024 Professional Equality
Index, 1 driven in particular by gender parity in
promotions and salary increases, and a low gender
pay gap. The upcoming implementation of the EU Pay
Transparency Directive, in 2025, along with local
methodologies like Brazil's Report on Salary
Transparency and Gender Equality (Relatório de
Transparência e Igualdade Salarial de Mulheres e
Homens in Portuguese) will provide an additional
analytical framework for approaching the topic.
Personal Health, Safety and Well-being
Pluxee's first priority is the safety of its people. To
safeguard the safety and security of its employees,
Pluxee takes measures to prevent on-the-job injuries,
sickness, and disease. The Group ensures that its
employees work – at a minimum – in an environment
that meets the safety and health standards required
by law. Policies, guidelines, procedures, and
communication have been developed to proactively
address and respond to potential risks in these areas.
Pluxee is keenly aware of the direct link between the
general health and well-being of the workforce and the
productivity and efficiency of workers. The Group
develops initiatives that promote workplace well-
being to supplement its Occupational Health and
Safety (OHS) efforts, ensuring that employees remain
safe, healthy, satisfied, and committed to their roles.
Social dialogue – Freedom of Association and Collective Bargaining
Pluxee believes in constructive dialogue with its
employees and representatives as a way to establish
fair rights and responsibilities, and as a means for
fostering a productive work environment. The Group
respects the rights of its employees to form and join
trade unions and to engage in collective bargaining.
Pluxee will not discriminate or retaliate against any
associate or employee representative because of
their affiliation with, support for, or opposition to any
trade union.
In Fiscal 2024, 55% of the total workforce across all
Pluxee locations was covered by formal collective
agreements concerning working conditions.
Fighting against harassment
The right to human dignity is core to Pluxee's culture.
The Group does not tolerate any behavior or actions
that might threaten this right (including moral
harassment, or harassment based on gender). The
Group expects its employees to treat each other with
respect and consideration. Violence in the workplace
is strictly prohibited. Verbal, emotional, sexual,
physical or any other form of harassment, abuse,
intimidation, or bullying is not tolerated. Pluxee
ensures the right of employees to a working
environment free from physical and nonphysical
violence, harassment, and threats.
Any employee who witnesses such behavior must
report it to the local human resource department,
management, or via Pluxee's internal whistleblowing
mechanism (see section 5.2.1).
Non-Discrimination
Non-discrimination is a fundamental principle of
Pluxee's Diversity and Inclusion policy. Pluxee
prohibits any form of discrimination, whether based
on gender, gender reassignment, marriage and civil
partnership, age, race (including color, nationality, and
ethnic or national origin), sexual orientation,
pregnancy and maternity, disability, political or
religious belief, or union membership. The Group firmly
believes that all individuals deserve to be treated with
fairness, decency, respect, and dignity aligned with
Pluxee's Diversity, Equity & Inclusion policy.
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5.3.2Diversity, Equity & Inclusion (DE&I) at Pluxee
Pluxee promotes DE&I for all its employees and all
external stakeholders. The Group strives to create an
equitable and inclusive work environment where
everyone is heard, valued, and respected, and feels
empowered to contribute their best to the growth of the
Pluxee organization and business. Moreover, diversity
has historically been a highly-valued element of the
Company's culture, with an average 87% of employees
recognizing it as one of Pluxee's core values in the
Group's annual Pulse survey. 
DE&I policy
Pluxee established its DE&I policy in November 2023.
This policy strengthens a diverse, equitable and
inclusive culture that supports Pluxee's workforce
and stakeholders, and is essential to the Company's
growth and long-term success.
Pluxee's vision is to integrate a DE&I mindset into the
management of the Group's people and business by
respecting the uniqueness and differences of
Pluxee employees and building diverse work teams.
Pluxee believes it can achieve optimal individual and
team performance by managing diversity and
inclusion at work to recognize and leverage each
employee's unique contribution to meeting Pluxee's
business objectives. Ultimately, the Group is
convinced that its DE&I mindset and culture can
enhance Pluxee's competitive advantage in the
marketplace.
DIVERSITY
Focusing on workforce representation and the many visible and invisible identities that define
each individual as unique; that shape their particular worldview, perspectives, and thoughts;
and, that employees bring to the workplace.
EQUITY
Providing fair treatment and full access to resources, opportunities, and advancement, by
eliminating barriers and empowering the full participation of all employees, with a focus on
historically excluded or underrepresented groups.
INCLUSION
Creating an environment where employees, clients, consumers, and partners feel they are
heard, understood, valued, and respected for who they are by optimizing their unique
perspectives, diverse backgrounds and styles.
DE&I pillars
Pluxee has structured its DE&I strategy across the following four pillars:
Achieve gender equality
Support People with
Disabilities and Ensure
Accessibility
Foster a multi-generational
workplace
Champion diverse origins
Focus on maintaining a
gender balance within digital
functions and addressing
specific needs (e,g, maternity
and needs of women from
underprivileged
backgrounds)
Celebrate the diversity of
Pluxee employees and value
their unique contributions,
irrespective of their
physical and/or cognitive
abilities.
Attract and retain talent
from all age groups, with a
focus on youth and senior
employees.
Foster awareness on
diversity of origin (in line
with the legal requirements
and/or constraints of each
country).
Achieve gender equality
across all leadership levels;
Provide opportunities for
everyone to thrive 
regardless of gender
identity.
Ensure workplaces,
products, and services
are accessible and
inclusive;
Work to provide options
for populations with
specific needs.
Foster and support:
an intergenerational
workplace;
collaborative work.
Work to ensure a safe
and inclusive workplace
for everyone, irrespective
of citizenship, nationality,
ethnicity, color of skin,
migratory background,
social origin, or education.
1 Management Positions include employees classified as managers or directors, and Pluxee Leadership.
2 Pluxee Leadership includes the Chief Executive Officer, Pluxee's Executive Committee, the direct reports of the Pluxee Executive Committee
members (excluding executive assistants), and Local Leadership members.
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DE&I Enablers
Pluxee has identified five enablers to ensure the progress of its diversity agenda across the organization.
Pluxee's DE&I enablers
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People
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Process
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Training
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Data
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Communication
From champions to
senior leaders,
ensure Pluxee
employees take
responsibility for
diversity and
inclusion
Ensure a very positive
employee experience,
irrespective of
identity
considerations, by
securing and
enhancing processes.
Support those with
specific needs.
Develop a culture
of inclusive
management,
tackling bias in all
decision-making.
Measure sensitive
aspects of DE&I and
perception of
inclusion throughout
the entire employee
experience.
Ensure an open
communication style
and DE&I visual
identity.
Inspire with the
testimonials of real
employees acting as
role models.
Promote DE&I
externally to grow and
advocate for and with
Pluxee's stakeholders
and peers.
DE&I Management
Pluxee's Human Resources and Sustainability
departments have partnered to recruit a dedicated
DE&I Director who coordinates an active community
of DE&I Champions in all Pluxee countries. DE&I
Champions are Pluxee employees who have
voluntarily accepted the task of promoting DE&I
principles and ensuring the design and deployment of
coherent DE&I practices at the local level, in
accordance with Pluxee's global vision and local legal
frameworks. Monthly meetings to move ahead on
Pluxee's global DE&I roadmap revolve around
identifying best practices and sharing achievements.
DE&I Commitments and Targets
Gender
Pluxee's largest countries are signatories of the
Women's Empowerment Principles (WEPs), a set of
standards offering guidance on how to advance
gender equality and women's empowerment in the
workplace, marketplace, and broader community.
Established by UN Women and the UN Global
Compact, the WEPs are informed by international
labor and human rights standards, and grounded in
the recognition that businesses have a stake in, and a
responsibility for, gender equality and women's
empowerment.
Moreover, Pluxee has established two targets for the
representation of women in leadership roles. The
Group has made a commitment to have, by the end of
Fiscal 2026:
at least 40% of women in Management Positions; 1
and
at least 42% of women in Pluxee Leadership
positions. 2
The following table reports on the progress Pluxee
has made in meeting these commitments at the end
of Fiscal 2024.
Gender balance in leadership roles
 
Fiscal 2026 Target
Fiscal 2024 (%)
Fiscal 2024 (Headcount)
Management Positions(1)
at least 40%
43.0%
580
Pluxee Leadership(2)
at least 42%
39.9%
94
As regards gender diversity at the Board of Directors level, at the end of Fiscal 2024, 40% of Pluxee N.V.'s non-
executive directors were women.
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Global DE&I partnerships
Pluxee's DE&I agenda is propelled forward through a clear action plan, strong enablers, and dedicated
management, The Group further enhances its ability to deliver on its DE&I goals by partnering with specialized
organizations and programs. As an example, Pluxee Brazil has developed Social Hub to empower women SME
merchants in the food sector to build financial independence through education, mentoring, and business
opportunities. Other DE&I initiatives and partnerships are illustrated in this section.
Women in Tech
As a company whose growth strategy relies on expanding its digital capabilities and offer, IT and Digital are
central to Pluxee's culture and objectives. To address the gender imbalance in tech, Pluxee has established a
partnership with Women in Tech®, a non-profit organization founded in 2018 with a global presence across
54 countries. The organization provides women with skill development, supports entrepreneurs, and ensures
digital equity by focusing on four pillars: education, business, digital inclusion, and advocacy. The partnership
began in Spring 2024 and enables Pluxee to post its job openings on Women in Tech®'s Talent Hub. Pluxee aims
to develop this partnership further by identifying synergies and common alliances.
Pluxee and Women in Tech® share the goal to provide tech skills and professional paths to five million women and
girls by 2030.
Pluxee joined the French Association of Diversity Managers
(Association Française des Managers de la Diversité or AFMD)
AFMD is a French association, with more than 180 member organizations (companies, institutions, NGOs, schools,
and universities), that centralizes DE&I activity in France. It is both a community and a venue for sharing ideas
about diversity management, communication, employer brand, data, hiring, learning, compensation and benefits,
among other topics.
AFMD organizes events that encompass best practice sharing, working groups, webinars, and inspirational
lectures. AFMD also provides managers with adequate tools to manage diversity and deploy DE&I policies across
their organizations.
Pluxee joined AFMD in June 2024 to strengthen its expertise in DE&I and advocacy, and to participate in a
network that shares best practices and engages on trends and the evolution of the market.
Pluxee joined the UN Global Compact's Target Gender Equality Accelerator program
The UN Global Compact's Target Gender Equality Accelerator aims to help businesses move rapidly from
commitment to action on gender equality by setting and strengthening gender equality targets relevant to each
contributing company's business activities. The program lasts nine months and includes participants from
hundreds of companies across the globe.
For Pluxee, the objective in joining this program is to accelerate progress on achieving its gender diversity
target at the highest levels of the Company, developing a global approach, and acquiring tools to share
with all Pluxee entities.
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International DE&I day
In Fiscal 2024 several DE&I sessions were organized
across Pluxee's entities to develop the training and
communication enablers of the Group's DE&I goals.
To mark the beginning of the DE&I journey as a
standalone company, Pluxee organized an inclusive
Global DE&I event, "DE&I day - All In", held in June
2024
.
Image_40.png
The event consisted of a one-hour special broadcast
for Pluxee's entities worldwide to explain the Group's
vision, launch the DE&I strategy, and present
inspirational experiences. Through speakers,
discussions, and workshops, the event worked to
broaden an understanding of Pluxee's four DE&I
pillars of inclusion: gender, disability, age, and diversity
of background. The DE&I day also included employee
testimonials, the participation of external experts, and
presentations of products, services, and actions that
Pluxee has launched. More than 2,000 Pluxee
employees from across the globe attended
workshops and activities that covered topics such as
unconscious bias, ageism, sign language, and
blindness.
DE&I Day in Philippines.jpg
DE&I Day in the Philippines
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DE&I Initiatives & Certifications
Mexico
æ
Became a signatory of the
Mexican government's Gran
Acuerdo para el Trato
Igualitario (GATI), an initiative
to involve the private sector in
fighting discrimination and
promoting inclusion and human
rights.
Received the Mexican
government's NMX-R-025-
SCFI-2015 certification on labor
equality and non-discrimination
in the workplace
Colombia
Joined Pride Connection
Colombia, a network of
organizations sharing and
promoting practices to include
LGBT+ employees in the
workplace.
Chile
æ
Brazil
ææ
Supported the women's
acceleration program "Acelera
Mulheres", a nine-month
personal development program
with the participation of 37
women  in the last three editions.
The program included
workshops on diversity and
gender equality topics.
æ
wep-logo-1.png
æ
logo-GEEIS-AI.jpg
Latin America
Continental Europe
Rest of the World
around the world
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Sustainability
Individuals
UK
Pluxee leaders co-led an
International Women's Day
webinar series on
empowerment, diversity, and
eliminating barriers to gender
equality.
Germany
æ
Belgium
ææ
Pluxee joined and made a
commitment to the CEASE
network, an organization working
to achieve the Belgian National
Action Plan against Gender
Violence.
France
Pluxee France's Managing
Director participated in a round
table on Women in Leadership.
Czech Republic
æ
Romania
æ
Pluxee runs year-round
engagement campaigns with
employees from all departments.
Pluxee employees, in
partnerships with a local NGO, 
volunteered to mentor women
from underprivileged
backgrounds and victims of
domestic violence.
Bulgaria
Pluxee sponsored the Bulgarian
Diversity Charter's Annual
Meeting, an initiative to promote
DE&I action in the workplace,
encompassing 90+ companies.
India
ææ
Pluxee implemented strategies
for gender inclusivity among
merchant partners; activated an
awareness campaign on
stopping gender-based violence;
and supported a bee-keeping
project for 550+ women farmers,
impacting 8,000+ people across
34 villages.
Türkiye
æ
1 Source: surveys conducted by Ipsos in 21 countries, from January 18 to February 16, 2023, among 10,318 respondents.
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5.3.3Offering employee benefit solutions to promote engagement and
well-being
Pluxee is an employer of choice, partly due to the
suite of benefits the Group provides its employees.
Through its commercial offer, Pluxee makes the same
robust set of benefits available to its clients so that
they may enhance the employee experience within
their own companies.
Pluxee's Employee Benefit offering encompasses a
broad range of benefits such as Meal & Food, gift,
mobility/commuting, training, and wellness which are
designed to encourage local consumption.
End-to-end user experience
The Employee Benefit & Engagement solutions Pluxee
offers its clients are engineered to provide quick and
easy access to benefits, rewards, and recognition,
driven by a fully digitized experience. Users can
access and manage benefits 24/7 from Pluxee's
mobile application, with easy access to support,
convenient payment options, information on
merchants in the Pluxee network, and additional
services such as cashback and promotions. These
capabilities support purchasing power optimization
for the end user of Pluxee products and solutions.
In addition to the web and mobile platforms, the
Group also efficiently manages more than one million
interactions per month by leveraging multichannel
solutions coupled with AI and Chatbot self-service
features.
Pluxee receives very positive ratings from its users,
with 74% expressing satisfaction with their experience
using Pluxee solutions1 and a 4.5/5 satisfaction rate
for case management in the use of Pluxee's customer
service channels.
Image_55.png
Health and Well-being
Among other benefits, meal solutions always provide
access to a range of healthy food options within
Pluxee's diverse merchant network. For more on the
Group's merchant network, see section 1.4.5.
Moreover, Pluxee is working to develop wellness
solutions in several countries through partnerships
to enhance the Group's health and well-being offering.
As examples, in Brazil, Spain, and Romania, Pluxee has
partnered with Wellhub to provide fitness,
mindfulness, therapy, nutrition, and sleep aid services.
Pluxee also strives to offer products that increase
the well-being of employees at work and beyond. An
illustration of this goal is provided by the spectrum of
the Group's offer in the UK, which spans from financial
benefits to physical and mental well-being, enabling a
positive impact on health through a gym pass, an
employee assistance program, and "Cycle to work" (a
high-impact employee benefit that provides savings
on bikes and accessories).
Spotlight: Vivir Bien
In Brazil, Mexico, Chile, and Tunisia, Pluxee has developed initiatives to provide nutrition awareness and coaching
to the employees of Pluxee clients. These initiatives are organized under the name "Vivir Bien" or Live Well in
Spanish. The Vivir Bien initiative is disseminated through several channels and activities such as: lectures and
assistance/food guidance provided by a nutritionist, encompassing food, health. and well-being. Individual
sessions with a nutritionist address questions on food and nutrition. Health-related content available through
digital platforms provides exercise work-out routines, advice on making healthy meal choices, and recipes
encompassing vegetarian, sustainable, and other health-conscious food.
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Engagement
Pluxee initiated a partnership with the Happiness
Index as a means for impacting employee motivation
and retention. In Brazil, an early campaign of the
Happiness Index triggered 25,000+ responses,
providing a compelling compass for the state of
"Happiness at Work" in that country. The partnership
is also active in Romania and the U.S., and supports
Pluxee clients in driving employee engagement. Pluxee
clients are invited to use the same survey as the
Group does to measure the engagement of their
employees and to calculate an eNPS (see
section 5.3.1).
Work place connections and recognition have proven
to increase employee well-being. Pluxee works to
provide engagement solutions that foster strong
connections between employees and the
organization where they work, and between
employees and their peers. Within Pluxee's
engagement portfolio in the U.S., the addition of
Inspirus has enabled Pluxee to evolve from incentives
to social recognition and celebration (exemplified by
the Connect Plus, Social, and Celebrate solutions).
Inclusion
Pluxee aims to promote an inclusive payment
ecosystem by ensuring accessible products available
to people with visual-impairment.
As an example, in France and Belgium Pluxee benefit
cards are available with braille writing for the vision
impaired.
Enhancing the Satisfaction of Clients and Consumers
Pluxee aims to interact with its clients and their
inclusion of their feedback and input in the
development of Pluxee products and solutions (see
section 5.1.1.2).
The Group believes its efforts are yielding results
based on Fiscal 2024 average user ratings of 4.4/5 on
Android and 4.2/5 on iOS for Pluxee's mobile
applications.
5.4Local Communities
Pluxee aims to be the beating heart of the
communities in its ecosystem. The Group contributes
to the development of local communities by
generating value for its small and medium-sized
affiliated merchants and by empowering vulnerable
populations through digital and financial inclusion.
Pluxee focuses on small and medium-sized
enterprises (SMEs) to drive impact in local
communities. Pluxee's Meal & Food benefits and other
products and solutions – provided by the Group's
clients to their own employee – increase consumer
traffic, helping SME merchants to augment their
visibility and revenues. The targeted support of SME
merchants is also a win for consumers as this usually
enables a more diversified offer in their local areas.
Moreover, Pluxee partners with public authorities to
help them provide social services and aid to
populations in need, and to target specific-use
benefits for defined populations. Pluxee also
participates in the empowerment of women and youth
through its support of the Stop Hunger global
network.
Local Communities Target
FY 2026 target
FY 2024 actual
Business Volume Reimbursed (BVR) benefiting SME Merchants (in billion euros)
€8
€6.2
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Local Communities
5.4.1Win-win partnership with merchants
Building strong relationships with merchants
Pluxee strives to be a reliable partner, working hand in
hand with merchants of all sizes to help them grow
and thrive. To strengthen these partnerships, the
Group works to maintain an open and ongoing
dialogue with its affiliated merchants by meeting often
and building alliances with their trade associations.
Pluxee's objective is to develop joint initiatives that
generate positive impact and value for its networks of
affiliated merchants.
Spotlight on merchant relationships and partnerships
France: Nationwide merchant rail show meetings
To maintain close ties with their merchant network, team members at Pluxee France completed a "rail show" by
train to meet with merchants, interact and create connections with them, hear about their needs, answer their
questions, and respond to their requests. By the end of August 2024, Pluxee had met with 900 SME merchants
from seven medium-sized cities and associated city centers. The initiative has been well received, with
merchants expressing appreciation for the open discussions and transparent feedback, driving joint progress.
The "rail show" has also provided an opportunity for additional technical support and immediate answers to
potential questions and challenges merchants may face. For some, it has also enabled an introduction to Pluxee
France products and opportunities to build new partnerships.
5.4.1. - France Railshow 1.jpg
5.4.1. - France Railshow 2.jpg
Pluxee France rail show visits merchants nationwide.
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Brazil: the Abrasel merchant association
Over the past 10 years, Pluxee Brazil has successfully built a strong relationship with Abrasel (the Brazilian
Association of Bars and Restaurants). Abrasel is the primary and most influential association in the Brazilian
restaurant sector with a presence across all Brazilian states. The goals of the Pluxee/Abrasel collaboration are
to develop initiatives that support and drive more sustainable traffic to member restaurants and bars. Pluxee
and Abrasel have developed an initiative, the contest "O Quilo Nosso," a national competition to choose the best
self-service restaurant in Brazil. The contest, which was in its eighth edition in Fiscal 2024, has contributed to
promoting regional cuisine and tourism, stimulating innovation and quality, and enhancing the visibility of
participants. The finalists are able to increase their revenue significantly as a result of the broad local and
national media coverage they receive. The winner of the contest's last edition saw the revenue of his business
grow by 40%. 
In an effort to support entrepreneurs in the state of Rio Grande do Sul, which suffered the consequences of
major floods during 2024, Pluxee Brazil is supporting various initiatives implemented by Abrasel, with the
objective of providing continuous and efficient support to rebuild the state's economy. This is also expected to
have an impact on employment over the next two years. The initiative includes a solution to create personalized
reconstruction plans and to provide access to services such as supporting mental and physical health care,
promoting public sector involvement, and providing materials. 
Brazil merchants_2.jpg
Pluxee's footprint in Brazil's merchant network.
Transparency and fair practices
Pluxee communicates on a regular basis with its
affiliated merchants to understand their needs and
gauge their assessment of how Pluxee products and
solutions add to their business. Through this process,
Pluxee has identified their top priorities which are: to
understand the full cost of each transaction; to be
able to easily follow reimbursement; to minimize
administrative processes; and to access support in
the event of an incident or if they have questions.
To meet these expectations, Pluxee provides
transparent information about the rules for accepting
its products. This is enabled, in particular, by providing
a full end-to-end digitized merchant experience,
from onboarding to the invoicing process. Pluxee is
upfront about commission levels from the onboarding
phase, . Additionally, full customer care and
administrative support are available on Pluxee's
online Merchant Portal. Pluxee ensures that
merchants make affiliation decisions with an optimal
level of information and support.
In some countries, the Merchant Portal is a digital full
self-service channel for merchants to self-manage
their Pluxee products and services, and access
additional value-added services. The market
segments that benefit from this portal are primarily
SME merchants, whether they are independent
entrepreneurs or members of chains and federations.
Merchants can also access a Merchant App to
manage their services. Extra services can be
accessed with Pluxee-on-the-go, and with a simple
mobile-based interface. In addition, the Merchant
App enables small merchants to transform their
mobile phones into a payment terminal, receiving
payments from Pluxee cards instantly without any
additional hardware or software updates.
Benefits for merchants include a quick and
straightforward affiliation, on demand access to
transactions that is available at any time of the day or
night, information on invoices and reimbursement,
requests for faster reimbursement (when the option
is available), easy account and point-of-sale
management in a few clicks, acceptance of online
payments, access to marketing services, and access
to third-party services.
The global platform is available in Brazil, Chile, Czech
Republic, Panama, Colombia, and Belgium. It will
progressively replace local platforms to ensure a
seamless user experience.
Moreover, Pluxee offers omnichannel Customer
Support (via telephone, e-mail, webforms, and chat)
enabling merchants to pick their preferred
communication channel. Customer support is
available every day and is managed by trained
advisors able to handle different types of requests,
with the objective of resolving any issue presented
during the first contact. In India and Romania,
merchants report Pluxee customer support
satisfaction rates of 77% and 75% respectively.
1 Source: Commission Nationale des Titres-Restaurant (CNTR).
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Local Communities
Driving traffic and revenue
Pluxee seeks to help local merchants thrive by
connecting them with consumers and helping them
generate additional sustainable business. More
specifically, Pluxee's Fiscal 2026 goal is to drive
eight billion euros in BVR to SME merchants. In Fiscal
2024, the Group recorded 6.2 billion euros
reimbursed to SMEs. As an example of Pluxee's
achievements in this regard, during the period, Pluxee
Brazil accredited 102,000 new merchants of which
95% were SMEs, representing 52% growth in
accreditation compared to the previous year.
Pluxee's service has a positive impact in driving
sustainable traffic to merchants. The Group's
service has proven the ability to increase average
basket/spend at points-of-sale by increasing the end-
user's purchasing power. For example, in the French
market, the total amount of meal vouchers issued
between 2021 and 2022 showed a growth of almost
10% in value and 6% in volume 1. These figures
demonstrate Pluxee's capacity to develop the
restaurant industry by convincing its clients to grant
meal vouchers to their employees and consequently
increase the number of potential meal voucher end-
users that have access to its network of merchants.
To enable more business, Pluxee is supporting
merchants through targeted traffic services. The
Group provides insight dashboards to merchants
from its global merchant portal that include analytics
on the consumer profiles that frequent their
venue. The merchants can then invest in targeted
campaigns. This service has been rolled out in Brazil,
Czech Republic, Belgium, and Mexico.
Pluxee also provides marketing services, offering ad
campaigns, promotions, and cashback tools to drive
targeted traffic to merchants who cannot develop
and personalize their own campaigns.
Pluxee aims to provide greater visibility to the
merchants from its network who have sustainable
practices. Pluxee has successfully launched a new
initiative in France in partnership with a community-
based platform to promote sustainable consumption
behaviors. This enhances visibility of merchants
offering healthy, inclusive, and eco-friendly options
aligned with consumer preferences. Currently more
than 10,000 affiliated merchants offer sustainable
products or solutions.
Digital & Financial inclusion
As a tech company, Pluxee's mission is to support the
stakeholders in its ecosystem to leverage digital
services for greater impact. Pluxee accomplishes this
by providing training to ensure merchants (especially
in the SME merchant segment) to acquire all
necessary skills to develop their business online. For
example, Pluxee Brazil has developed Social Hub to
empower women SME merchants in the food sector
to build financial independence through education,
mentoring, and business opportunities. As a result of
this program – run in two editions – more than
1,200 women developed management and
entrepreneurial skills via an online platform
(specialized courses, complementary activities,
recognition, and mentoring) and received
certifications. After completing the training, they were
all invited to become accredited within the Pluxee
merchant network, diversifying the Group's merchant
network and driving revenue to their businesses.
Some small independent business owners may also
occasionally lack sufficient resources to purchase
and maintain a payment terminal. To support such
SME merchants, Pluxee may provide payment
terminals to selected merchants. In Tunisia, for
example, 1,240 payment terminals have been
deployed, representing 20% of Pluxee's total
acceptance network. These payment terminals are
able to process transactions with any bank card
which ensures the SME owner a broader acceptance
capacity.
Pluxee also provides mobile phone-based payment
acceptance methods such as QR Codes, to ensure
that even the smallest merchants who cannot invest
in a sophisticated point-of-sale (POS) system can still
accept Pluxee's payment solutions and be included in
its sustainable network. Additionally, this helps SME
merchants to reduce their investment and
maintenance costs. The app is deployed to enable
SME merchants to take digital payments without
depending on other local payment partners. The
Group has rolled out this solution in Chile, Colombia,
Panama Peru, China, and India.
Pluxee believes that by providing a range of payment
options, the Group contributes to empowering
merchants in their business creation and
expansion journey.
Some small merchants may have difficulty accessing
financial services. Pluxee aims to support its
merchants to access credit and loans they
otherwise might not be able to secure as they often
lack guarantees. For example, Pluxee Belgium has
partnered with a trusted financial service partner that
offers fast, flexible financing access to small-sized
merchants. As of 2024, Pluxee Belgium has
contributed to 114 merchants being able to secure
1.7 million euros in funding.
Pluxee also supports gaining access to specific
categories of merchants which may have more
difficulty developing their businesses. For instance, in
India, social conditioning has prevented women from
joining the entrepreneurial journey in the past, and
consequently the trend toward broader female
representation among merchants is recent. To
support existing women entrepreneurs and
encourage more women to become entrepreneurs,
Pluxee India provides a range of value-added
services and store branding material to enhance
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Sustainability
Local Communities
visibility. Pluxee India has witnessed encouraging
growth in the number of affiliated women merchants,
which increased by more than 4,200 between Fiscal
years 2020 and 2024.
With the increase in the cost of raw materials, Pluxee
also looks to support its merchants in finding
discounts from suppliers. In Türkiye and Czech
Republic, the Group developed the "Merchant pass"
card by which merchants can allocate their BVR to a
prepaid account/card which they use to purchase
supplies at a discounted price from Pluxee's supplier
affiliate networks (typically made up of wholesalers).
Pluxee also aims to support merchants in their
access to daily services through Pluxee Assistance,
emergency and preventive services at a negotiated
discount price. The primary coverage of this service
encompasses plumbers, locksmiths, electricians,
water supply, cleaning of air conditioning and grease
filters, fire extinguisher checks, assistance with
computers and electronic devices, and financial
advisory services.
Finally, the Group aims to help SME merchants in
their ability to provide the same level of benefits as
a large corporation to their employees with
services such as Pluxee Life Insurance provided to
the owner(s) and employee(s) at a negotiated
discounted rate. Main coverages include death
benefits, disability insurance, medical and dental
expenses, hospital expenses, and funeral assistance.
Spotlight on Pluxee's Support of Small and Medium-Sized Enterprises
Romania: Pluxee IMM Connect and Startarium: Booseter program
for Small and Medium-Sized Enterprises
Pluxee Romania has developed an SME community with more than 650 merchants. The purpose is to create a
dynamic ecosystem where businesses connect, collaborate, and empower every member with the tools they
need to achieve lasting success in an ever-evolving market. This community has access to a content platform
and exclusive experts' workshops, tailored solutions, and networking events.
Pluxee Romania also contributed to a joint initiative called Startarium "Romanii sunt Antreprenori" (Romaninans
are entrepreneurs) alongside Impact Hub Bucharest, to support small and medium-sized enterprise owners in
developing their businesses. The initiative was carried out in two phases. From October to December 2023, a
pitching competition was organized with multiple prizes for several categories, totaling up to 100,000 euros. In a
second phase, from January 2024 onward, an interactive dedicated educational platform was provided to SMEs
and entrepreneurs, supporting them in growing their businesses sustainably. A total of 20 learning experiences
will have been delivered and 2,000+ event registrations planned. We expect that more than 200 certificates of
completion will be distributed at the end of the program.
5.4.2Supporting local authorities in the delivery of socioeconomic
programs
Positioning in Public Benefits
One of Pluxee's goals is to drive positive impact by
supporting governments in driving specific benefits to
targeted population profiles.
Pluxee does so by providing one-off or recurring
solutions that improve the management and control
of social and economic programs on behalf of public
(central, regional, or local government bodies) or
private entities (NGOs, foundations). Usually, the
goals of these programs is to provide social
assistance or additional purchasing power to
targeted categories of people, or subsidies to
targeted categories of companies.
Pluxee contributes to occasional or recurring public
benefit programs to support populations such as:
vulnerable populations: social assistance programs
provided by public or private entities to support
people in need;
children and students: programs provided by public
or private entities to support the welfare of children
and students;
benefits provided to support household service
needs;
other programs provided by public authorities or
agencies to private companies.
The programs supported by Pluxee have a defined
purpose such as:
food aid;
supplementing purchasing power;
access to medicine;
support in finding employment;
developing skills and competencies through training;
education or cultural activities.
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In Fiscal 2024, Pluxee helped beneficiaries in 13 countries through these programs. The Group leads in the
Public Benefits markets of Belgium, Romania, Germany, and Austria.
Spotlight on Public Benefits
Romania: Social Plus Card
Since June 2022, Pluxee Romania has contributed to the provision of food and hot meals through a social card
program, benefiting more than 2.5 million people in need. Beneficiaries of the program include low–income people,
people with disabilities, single-parent families, and homeless people. The program provides an allowance of 250
Romanian leu every two months to ensure that the targeted beneficiaries have access to nutritious hot meals
and food products every day, in Fiscal 2024, in addition to supporting vulnerable populations, this program has
enabled digital inclusion of the beneficiaries through card-only distribution.
Austria: Klimabonus
Pluxee is an established and reliable partner for the public sector in Austria and has already implemented
numerous projects in this area. With a volume of approximately one billion euros over a three-year period and
more than one million recipients per year, the Klimabonus voucher is the largest cooperation of this kind so far.
The Klimabonus is intended to promote climate-friendly behavior among Austria's residents. The voucher is the
result of an effective collaboration between Pluxee Austria and the Federal Ministry for Climate Protection and is
being issued for the third time this year following a successful tender in 2021. It is accepted by over 12,000
network partners in Austria. 
Belgium: Service Vouchers
Since 2008, Pluxee Belgium manages the three Belgian regional service voucher systems. These schemes
support working families while providing social coverage for household helpers. With a voucher, a family can
finance one hour of domestic work (cleaning, shopping and cooking, ironing and transport for less mobile people),
under a beneficiary contribution of around 10 euros, with a regional government subsidy of around 20 euros,
payable to a certified enterprise employing household helpers.
Pluxee was chosen as the exclusive provider to support each of the three Belgian regions in their delivery of this
program due to the Group's close collaboration with and support for the regional clients and their partner
organizations, such as Digital Flanders. The regions' administrations strongly value Pluxee's continuous
development of the service voucher ecosystems that integrate partners such as banks, software developers,
and certified enterprises. This was an important differentiator in the regions' decision to choose Pluxee.
Around 1.2 million people in Belgium use the service vouchers for a total business volume of approximately
3.2 billion euros. The system has contributed to formal employment for an estimated 160,000 household helpers,
now the third largest employment sector in Belgium. Most of the vouchers are in fully virtual formats, with 30% of
them available in paper format. The Flanders region voucher system will move to full virtualization by June 2025.
Germany: Education Card
Developed in close collaboration with 29 municipalities in seven federal states of Germany, the Education Card
aims to support children and youth from low-income families that receive specific social benefits, offering them
better educational development opportunities. Through the Card, over 260,000 children and youth can access
in-school and out-of-school educational opportunities, and can participate more fully in community life through
services such as learning support, lunch, sports, school trips, and school supplies. These services are offered by
a network of more than 32,200 providers across the participating municipalities.
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5.4.3Supporting underprivileged communities
Pluxee's work with local communities prioritizes the
empowerment of women and young people from
underprivileged backgrounds, carried out through
projects with NGOs contributing to the Stop Hunger
mission.
Stop Hunger is a global non-profit network that works
locally to enable those most in need to permanently
escape hunger. Pluxee, together with Sodexo, is a
founding member of the Stop Hunger endowment
fund and is an important contributor to the
organization's mission.
Stop Hunger fights food insecurity and believes that
empowering women and young people can provide
solutions to a range of social inequities. Pluxee shares
this commitment and joins forces with the
organization to promote change in this pursuit
through two spheres of action:
1. Saving Lives
Food Aid: Support and food donations during
crises, either directly or by connecting Pluxee's
merchants to food banks;
Emergen cy Aid: helping to save lives in
emergency situations;
2. Changing Lives
Beyond Food Aid: changing lives by targeting
women and younger generations through
education and technical skill development to
provide paths to employment, and/or helping
them to build and grow their businesses. Pluxee's
aim is to provide them with the tools and
capabilities so they are qualified to eventually join
the Group's network of small and medium-sized
merchants.
Pluxee's actions are carried out through:
volunteering, which also provides an opportunity
for Pluxee employees' to contribute their skills
beyond their professional activities;
financial contributions, to co-create initiatives and
programs, and to provide support in emergencies;
other philanthropic initiatives, such as donations
of meal benefits by consumers and clients via
Pluxee's mobile application, annual giving campaigns
such as Small Acts of Kindness and Servathon,
where teams worldwide join forces to volunteer,
raise money, and donate food in their local
communities.
In Fiscal 2024 Pluxee's support of Stop Hunger
programs directly impacted 260,800 beneficiaries.
This support was complemented by the volunteer
activities of 1,200 Pluxee employees.
Stop Hunger: Strategic spheres of action
2024.10.25 - Pluxee x Stop Hunger Design v2_Vecto.svg
2024.10.25 - Pluxee x Stop Hunger Design v2_logo.jpg
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5.4.3.1 Emergency aid
In Brazil: Flooding emergency support
In May 2024, the state of Rio Grande do Sul in
southern Brazil experienced severe rainfall. The
flooding that followed constituted the worst natural
calamity ever to hit the state, with catastrophic
consequences including an estimated 450 cities and
2.1 million people affected, more than half a million
people displaced, and 147 deaths.
To provide relief and assistance to victims of the
flooding, Pluxee Brazil and Stop Hunger jointly
activated a 50,000 euro fund to support two local
NGOs: Banco de Alimentos do Rio Grande do Sul (a
local food bank), and Parceiros Voluntários
(Volunteer Partners). Pluxee Brazil also donated an
additional 14,300 euros to support Parceiros
Voluntários.
In partnership with Stop Hunger, Pluxee worked with
both NGOs to assess and secure the best use of
collected funds. Parceiros Voluntários used the
funds primarily in sixteen municipalities to fund and
distribute food and disposable items, household
utensils, personal care kits, and healthcare materials.
In Morocco: Earthquake emergency relief
In September 2023, a 6.8 magnitude earthquake
struck Morocco, causing damage to buildings and
villages, affecting more than 6.6 million inhabitants,
and killing 3,000 people in the provinces and
municipalities of Al-Haouz, Marrakech, Ouarzazate,
Azilal, Chichaoua, and Taroudant.
Pluxee Morocco and Stop Hunger partnered to
establish a fundraising campaign, collecting more than
8,600 euros which was matched by Stop Hunger,
making a total donation of around 15,000 euros to the
Moroccan Food Bank. In addition, the Stop Hunger
Emergency Fund was activated with a donation of
20,000 euros to partner with the NGO CARE
Morocco, which deployed a series of activities to
address the urgent needs of those affected. These
included healthcare support, temporary shelter, food,
water, and hygiene kit distribution in the regions of
Marrakech-Safi and Souss-Massa. The provision of
these goods focused on women, the elderly and
people with mobility challenges. With the funds
provided by Pluxee and Stop Hunger, an estimated
6,000 individuals directly benefited from these
efforts, with an additional 20,000 receiving indirect
aid through the actions carried out by CARE with the
funds provided by Pluxee and Stop Hunger.
5.4.3.2 Promoting skill development for women and young people
Pluxee supports public and NGO partners in their work to empower women and youth from disadvantaged
communities, equipping them with the digital skills and capabilities needed to thrive economically. Following are
some examples of activities carried out in Fiscal 2024.
Bulgaria: Entrepreneurship support for women living in precarious conditions
Thousands of Ukrainian refugees, most of them
women and children, have entered and remained in
Bulgaria since the beginning of the conflict with
Russia. Suffering the consequences of family
separation, forced to remake their lives in a foreign
country, this population is in need of targeted
support. Victims of domestic violence (a particularly
vulnerable group) require immediate and ongoing
support as their numbers continue to increase.
Within this context, Pluxee Bulgaria and Stop Hunger
signed a three-year partnership (2023-2025) with the
Sofia-based BCause Foundation, to support a
program that helps women to achieve economic
independence, self-confidence, and empowerment
through the following activities:
business development training: equipping 20
women-led teams with the skills to create and
implement successful business plans;
community grants: awarding six grants to women-led
projects that support other women and their
communities;
comprehensive support services: providing
assessment, mentoring, and mental health support
to 120 women;
skill development: enhancing the employability of 90
women through soft skills training.
5.4.3.2. - Bulgaria.jpg
Pluxee Bulgaria and Stop Hunger partnership
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Czech Republic: Scholarships for IT training
There is an identified deficit of an estimated 15,000 IT
professionals in the Czech Republic, representing a
captive job market for individuals with specialized
skills. To provide women with relevant training and
improve their chances of filling positions in the IT
industry, the Prague-based Czechitas Foundation and
Stop Hunger disbursed grants to ten women for IT
education and employability skills training, such as
interview coaching and CV writing, complemented by
meal vouchers, mentoring, and other assistance.
Participants in Czechitas' three-month Digital
Academy course gain knowledge in data analysis,
testing or web development, which they then apply to
projects they themselves develop. As part of the
academy, the participants will also receive career
guidance, soft-skills training, and contacts at partner
companies. The program seeks to support single
mothers, women raised in institutional settings,
women with disabilities, and otherwise disadvantaged
women who want to learn new skills.
5.4.3.2. - Czech Republic.jpg
Graduates of the Digital Academy course, delivered by Pluxee Czech
Republic and Stop Hunger in partnership with a local NGO.
Brazil: Developing women-led small businesses
The Menu a Empreendedora project aims to provide
training on technical, social, and soft skills to women
who are or wish to be leaders of micro and small food
businesses. In 2024 the project took place in
Paraisópolis, the second largest low-income urban
district in São Paulo. In Paraisópolis, 70% of the
inhabitants are between the ages of 18 and 44. They
are mostly in low income- earning brackets, with 36%
of the population making minimum wage or less. More
than a third of them are entrepreneurs or have
informal jobs. The socioeconomic profile of the area
strengthens Pluxee's conviction to work with local
communities in an effort to provide them with training
and tools to achieve financial self-sufficiency through
empowerment and the growth of their small
businesses.
Entrepreneurship plays a key role in social inclusion in
Brazil. More than 10 million women are estimated to be
business owners. Most of them are heads of
households. They start businesses out of necessity,
to cover their families' basic needs. Aware of the
support required by this group of current and future
female entrepreneurs, Pluxee Brazil partnered with
the Instituto Rede Mulher Empreendedora (IRME) to
develop the Menu a Empreendedora project.
The project was funded by Stop Hunger locally. It
counted 23 participants, of which 81% are from
historically underrepresented racial groups, 69% are
mothers, 57% are high school graduates, and 52% are
the sole income-providers in their households. The
business profiles of the participants included 36%
business owners, with 14% of the businesses
formalized after project participation, and 56% of
which are in the food and beverage sector.
The program, which also included individual mentoring
sessions, achieved significant positive near-term
results: after the training, 29% of the participants
opened a new business, 29% reactivated their
businesses, 71% reported an increase in sales
revenue, 71% believe others have benefited from their
business, and 100% intend to keep their businesses.
The self-esteem of the women participating in the
project, measured through a survey, also increased
after the training.
Philippines: Better With Water project
Access to safe water is a challenge for thousands of
families all over the Philippines. The country's water
infrastructure is still undeveloped in low-income
areas, with family budgets pressured further by the
cost of sourcing potable water for domestic use. To
address this issue, Pluxee supported the Better with
Water project with the aim of improving nutrition, living
conditions, and the overall development of
underprivileged urban communities. The first phase of
the project, called 2gether4water, entailed the
construction of a water network to supply homes with
potable water, available 24/7. The second component,
Smarter4Water, offered training sessions in subjects
such as public speaking, leadership, project
management and financial literacy, which were later
replicated by the participants in their own
communities.
As a result of the project, 90 families, counting a total
of 390 individuals in urban poor areas of the Cavite
province, secured sustainable and continued access
to water. Moreover, 138 women and 22 men
participated in skill development activities to improve
their community leadership skills and employability.
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Indonesia: Empowering and inspiring youth
Indonesia is estimated to have 64 million people
between the ages of 16 and 30, accounting for 21% of
the country's total population. A significant portion of
them are classified as NEET (Not in Education,
Employment or Training). To pursue its goal of
becoming a developed country by 2050, Indonesia
must address the skill gap of its younger generation to
empower them to thrive in the labor market. Within
this context, Pluxee Indonesia chose to partner with
Life Project 4 Youth (LP4Y) in 2023 to provide career
development workshops to young people.
LP4Y trains and develops young adults who come
from economically disadvantaged families, without the
means to pursue post-high school education at
colleges and universities. Through the LP4Y career
workshop, Pluxee invited the participants to visit the
Pluxee Indonesia offices, where employees greeted
them and gave them an office tour. The workshop
included presentations by Pluxee employees about
their jobs and what they do on a daily basis. This
enabled the career workshop participants to develop
an initial understanding of the skills required for
positions in sales, marketing, IT, and operations. The
participants also attended a session on how to
master the job interview and conducted several mock
interviews and role-playing exercises.
5.4.3.2. - Indonesia.jpg
Career development workshop participants, visiting Pluxee Indonesia
offices.
Brazil: Volunteering marathon
The Volunteering Marathon is a campaign focused on
promoting and strengthening the volunteer culture at
Pluxee Brazil. During the month of June, Pluxee
promoted a social impact-focused agenda with seven
different volunteering opportunities. The purpose was
to engage Pluxee employees, provide impact for
individuals and communities, and strengthen the
causes and issues that Pluxee supports, such as
Stop Hunger, DE&I, health and well-being, and access
to education. From online to offline volunteering
opportunities, Pluxee employees participated in
cooking workshops, mentoring and volunteer training
activities, painting homes, planting and harvesting
vegetables, and donating meals and food baskets.
Pluxee's Volunteering Marathon counted 203 Pluxee
volunteers, who together donated 495 hours of their
time for the benefit of six NGOs and 1,050 people who
received donations totaling more than 950 items.
1 The decarbonization of our direct emissions will be prioritized and all residual emissions will be neutralized (if applicable) in line with SBTi criteria
before reaching net-zero emissions. Pluxee continues to commit to not include the use of environmental attribute certificates to reduce Scope
3 emissions.
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Sustainability
Environment
5.5Environment
Pluxee's fourth sustainability pillar outlines the Group's strategies and goals to preserve the environment. The
Company's strong environmental commitment is reflected in its ambitious targets to reduce the GHG emissions
generated by its operations. Pluxee also endeavors to amplify environmentally-friendly behavior and habits
across its ecosystem, focusing specifically on its communities of consumers and merchants.
Environment Target
FY 2025 target
FY 2024 actual
Share of the renewable electricity in buildings (% kWh)
100%
55.7%
5.5.1Net-Zero emissions by 2035
Pluxee has set an objective to achieve net-zero
emissions by 2035 across its operations and
value chain. The Group considers this an essential
component of its commitment to operate in alignment
with high environmental standards and to ensure a
positive impact across the Pluxee ecosystem.
Science-based Targets and Action Plan
Pluxee has established a science-based net-zero
target for its worldwide operations.
The first steps in this process were taken in
September 2022 when the Group made a commitment
to submit its net-zero trajectory to the Science Based
Targets initiative ("SBTi") within two years. The trajectory
outlined entails a 90% absolute reduction in Pluxee's
Scope 1, 2, and 3 GHG emissions by Fiscal 2035 from a
Fiscal 2017 baseline 1, with near and medium-term targets
for achieving the stated goal.
Specifically, Pluxee's near and medium-term targets
are to:
source 100% of electricity from renewable sources
by Fiscal 2025;
reduce absolute Scope 1, 2, and 3 GHG emissions
65% by Fiscal 2030 (from a Fiscal 2017 baseline);
reduce absolute Scope 1, 2 and 3 GHG emissions
90% by Fiscal 2035 (from a Fiscal 2017 baseline).
Pluxee's Net-Zero trajectory
PLU2024_URD_EN_fiscal year.svg
In December 2023 the Science Based Targets
initiative verified Pluxee's net-zero science-based
target by 2035, making Pluxee the first company in
its industry to have a formal confirmation of its GHG
emissions reduction objectives. The Group has
developed and is implementing a Global Net-Zero
Action Plan to work toward achieving these targets.
To carry out Pluxee's global action plan, a Net-Zero
Steering Committee has been established, through
which the 15 highest carbon-emitting operating units
across Pluxee meet regularly to share best practices
and address common challenges.
Additionally, those 15 countries work to identify
opportunities for decarbonization, and fine-tuning of the
Group's GHG emission reduction strategies, with the aim
of achieving broader impact. The overall objective of the
committee is to ensure that the necessary actions are
taken so that Pluxee can achieve its net-zero targets. To
this end, Pluxee tracks quarterly metrics and analyzes
progress toward the Group's three climate targets.
2 To ensure a robust measure of Pluxee's Scope 3 emissions, the Group engaged the support of an expert third-party environmental consultancy,
whose recommendations have been implemented in Pluxee's practice since Fiscal 2022 and reviewed by another external party in Fiscal 2023.
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Environment
The Group's Climate Impact Manager, who reports
to the Head of Sustainability, is responsible for
measuring and monitoring GHG emissions, and
provides support to local teams seeking to reduce
emissions within their operations.
Pluxee's methodology for measuring its carbon emissions
Pluxee has developed a process to measure direct and indirect carbon emissions across its operating entities,
in alignment with the international Greenhouse Gas (GHG) Protocol. The Group relies on the expertise it
acquired in the past, and works under the same audited and expert-based methodology2 as it did before the
spin-off. Pluxee's scope for this assessment has been structured as follows:
Pluxee's Direct and Indirect GHG emissions sources, by scope
Scope 1
Scope 2
Scope 3
Direct
emissions
Indirect
emissions
Indirect emissions
Upstream
Indirect emissions
Downstream
Source:
Combustion in
company
vehicles or in
Pluxee sites
Source:
Generation of
the purchased
electricity for
Pluxee sites
Sources:
Production of cards and vouchers
IT equipment and IT hosting services
Intellectual services and other purchases
Employee commuting and business travel
Distribution of Pluxee products
Fuel and energy consumption (indirect)
Leased assets
Sources:
Transport to recover
paper vouchers
End of life of Pluxee
products
In alignment with the methodology of the Greenhouse
Gas (GHG) Protocol, the calculation of Pluxee's
carbon emissions does not include Scope 3 indirect
use-phase of sold products, which encompass
products and services purchased using Pluxee's
solutions (such as meals consumed and food).
Nevertheless, the Group works to provide reasonable
means to mitigate the carbon impact of the products
and services purchased with Pluxee solutions (see
section 5.5.4).
Pluxee's greenhouse gas emissions
In Fiscal 2024 Pluxee reduced its carbon footprint
within the net-zero target perimeter by 11%, compared
to a Fiscal 2017 baseline, driven by the numerous
actions taken at the Group and country levels.
Pluxee's global carbon footprint totaled 26,360
metric tons of carbon dioxide equivalent (tCO2e)
emissions in Fiscal 2024, of which 36% were linked to
travel and commuting activities; 13% to the
production, transport and end-of-life of Pluxee
products (cards and vouchers); and 19% to the
Group's direct operations in office buildings and
related use of company vehicles.
Carbon emissions net-zero target perimeter
Scope 1
Direct emissions from fuel combustion
10.6%
Scope 2
Indirect emissions linked to electricity consumption
3.6%
Scope 3
Purchased goods and services
33.8%
Capital goods
—%
Fuel-and energy-related activities (not included in
scope 1 or scope 2)
4.3%
Upstream transportation and distribution
7.1%
Business travel
14.5%
Employee commuting
21.4%
Upstream leased assets
0.2%
Downstream transportation and distribution
3.5%
End-of-life treatment of sold products
0.9%
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Sustainability
Environment
Progress on Pluxee's net-zero agenda
Pluxee's Global Net-Zero Action Plan encompasses changes to the Group's global operations and value chain
that it believes will lead to achieving its net-zero targets. The Plan has been translated into concrete actions
across the Group's geographies.
Global Net-Zero Action Plan
Scopes 1 & 2
Company Cars
Optimize car fleet to reduce fuel consumption
Transition to electric vehicles when available and relevant
 
Energy Consumption
Implement measures to reduce energy consumption
Optimize office space
Select renewable electricity provider
Scope 3
Products & Payment
Digitalize and transition to virtualization of products and services
Ensure sustainable card best practices (see section 5.5.2).
 
Digital Assets & IT
Purchase refurbished hardware and extend equipment life spans
Optimize GHG emissions linked to the use of digital assets
Establish responsible cloud partnerships through eco-design and
hosting, and prioritize responsible suppliers using renewable electricity
 
Commuting and Travel
Facilitate low-carbon commuting options for employees
Implement a climate strategy-conscious travel policy
 
Supplier Engagement
Incorporate GHG emissions into RFP screening
Embed decarbonization reporting in contracts
Offer training on carbon emissions measurement
The operating changes called for in the Plan have
been consolidated into Traace, a centralized digital
platform through which Pluxee monitors progress on
its decarbonization strategy. The Traace platform
enables each country to test the effectiveness and
measure the potential impact of decarbonization
activities before they are implemented.
Pluxee is making progress on the achievement of its
net-zero targets. The Group expects to meet its net-
zero emissions reduction objectives within the
planned timeframe, with a specific focus on Scope 1
and 2 in the near-term. In Fiscal 2024 Pluxee
succeeded in decreasing its Scope 1 & 2 GHG
emissions by decreasing office space, improving
energy efficiency, and increasing the Group's direct
sourcing of renewable electricity.
Scope 1 & 2 Carbon Emissions Reduction trajectory toward Net-Zero
11544872145387
-90%
in tCO2e
-65%
Pluxee's spin-off from Sodexo and activities related to
the Pluxee rebranding have had a negative impact on
the Group's indirect, or Scope 3, emissions. Activities
such as business travel related to brand launch
events, and reissuing physical cards to comply with
legal requirements in some countries presented
exceptional circumstances that led to an increase in
Pluxee's Scope 3 emissions compared to the
previous year. Pluxee's brand transformation, which is
ongoing in Fiscal 2024, is being conducted under
clear guidelines to minimize the environmental impact
of the Group's business and commercial activities.
These activities include the deployment of Pluxee
products (see section 5.5.2) as well as all other
marketing collaterals (such as the removal of the
Sodexo logo from merchant stickers), and
merchandising guidelines (rationale for purchases,
local, eco-conceived).
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Environment
Global electricity consumption and transition
to renewables
Optimizing electricity consumption and transitioning
to renewable energy sources at the Group's sites
constitute Pluxee's key actions on its path to net-zero.
The first initiative in this effort aims to reduce
electricity consumption by decreasing office space,
and opting for certified buildings with optimized
electricity efficiency. One of Pluxee's SBTi
commitments is to source 100% of its electricity from
renewable sources — wind, solar, geothermal,
biomass, or hydropower – by the end of Fiscal 2025.
Pluxee has developed a global program to source
renewable electricity across its operations. The first
goal of this program is to source renewable electricity
directly from the electricity providers. In countries
where this is not possible, Pluxee is purchasing
Renewable Energy Attribute Certificates.
In Fiscal 2024, Pluxee consumed 4,146,367 kWh of
electricity and increased its sourcing of renewable
electricity sources by around +30 points.
Pluxee electricity consumption in kWh and share of
11544872091875
renewable electricity
74%
44%
56%
26%
Spotlight on commuting and energy efficiency-optimized offices
France and Belgium
Pluxee's 29 countries have signed on to the net-zero challenge, developing local actions to contribute to the net-
zero goal within their specific commercial and operational contexts.
As an example of these initiatives, Pluxee France and Pluxee Belgium have adapted the size and chosen
location of their office buildings to optimize employee commuting and reduce energy use. These changes have
had a positive impact on their carbon footprints.
In both countries, decisions regarding new building locations took into consideration accessibility to public
transportation. Currently in central locations of Paris and Brussels, Pluxee's offices are connected to main
metro and train stations, making it more convenient for employees to use the public transport system instead of
their cars. The percentage of employees in Pluxee Belgium's offices that use their vehicles to commute to work
dropped from 65% to 6% after the offices moved. At Pluxee France's new offices, the number of employees using
their car to commute to work decreased by two-thirds, driving a 73% reduction in related carbon emissions.
Both entities have engaged in discussions with employees to encourage changes in their transportation
habits such as promoting the use of bicycles and fully subsidizing monthly public transport subscriptions. 
Pluxee's new offices in Belgium and France were intentionally designed with sustainability in mind, promoting
inclusiveness, conviviality, and practicality. Pluxee Belgium's offices, in the center of Brussels, are 63% smaller
than the previous building, with space optimized for heating, cooling, and lightning, and eco-designed for efficient
insulation. Pluxee France's new offices are 40% smaller than in the previous building, leading to a 78% reduction in
electricity consumption. The building hosting these new offices has been distinguished for its environmental
performance and design, and has been assessed under the BRE Environmental Assessment Method (BREEAM)
and the French standard for Sustainable Buildings (NF HQE Bâtiment durable et Gestion durable) obtaining a
recognition of excellent for both.
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Sustainability
Environment
5.5.2Circularity: Sustainable payment products
The development of Pluxee products and systems incorporates the principles of eco-design and circularity.
Pluxee is mindful of features, resource use, responsible sourcing, and end-of-life in the manufacturing process of
all its products.
Pluxee's approach to Virtual-First
Current global trends in technology are driving the
virtualization of Pluxee's products. This evolution
renders obsolete the use of plastic and metal used
customarily in cards and chips, with a consequent
positive environmental impact.
The Group's goal is to be Virtual-First, enabling the
distribution and use of its products through
electronic means. While the Group is transitioning to
achieve its Virtual-First goal, Pluxee continues to
maintain the availability of paper and card solutions
when required by local regulations, customs, and
logistics. Pluxee strives to use sustainable materials,
limit the quantities of resources it requires, and
ensure optimal end-of-life management of its physical
means of payment.
The guidelines adopted by the Group's Product,
Procurement and Payment teams for the Virtual-First
approach are:
Guidelines for implementing Virtual-First
1. Conceive products or solutions in Virtual-First format
Involve the entire ecosystem:
Issuing acceptance
Merchant readiness
Consumer experience
2. Encourage clients to limit their use of plastic
Leverage what matters most to the client:
Innovation
Sustainability
Ease of administration
Tangible steps for transitioning to Virtual-First include linking benefits to employees' mobile phones, and/or
migrating to 100% mobile phone-based solutions (see India, Romania and Luxembourg use cases below).
Spotlight on product virtualization
Pluxee India
Virtualization of Pluxee's meal solutions is supported by its mobile application and an extensive national network
for QR code transactions. India presents challenging logistics for card delivery, replacement and recycling. The
virtualization solution provides the benefit of rapid implementation for customers and avoids emissions linked to
the production and transportation of cards across a geographically vast market.
Pluxee Romania
Pluxee Romania has made significant progress in the digitization of its product portfolio by launching the virtual
card as an option for more than 35,000 clients and two million consumers who use the company's products in a
network of over 55,000 merchants. This new digital, environmentally-friendly solution allows the use of a virtual
card for all employee benefits offered by Pluxee, including meal, gift, leisure, and culture. Pluxee Romania
continuously invests in technological solutions, registering over 1.1 million active users for the mobile application
and generating more than 21.6 million virtual and online transactions in Fiscal 2024. By replacing the issuing of
plastic cards with the virtual cards, Pluxee's customers contribute to the Group's efforts of reducing GHG
emissions and preserving the environment. The transition from plastic cards to virtual solutions will save up to
340 tCO2e emissions, the equivalent of what is captured by 170 hectares of forest during one year.
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Pluxee Luxembourg
The roll-out of a virtual solution placed Pluxee Luxembourg in a position of market leadership, underscoring 
Pluxee's image as a company attentive to consumer preferences. It also provided an opportunity to innovate
sustainably by offering the same services as a physical card (load and spend limits, security, network of
merchants) with a lower environmental impact. The virtual card has been rolled out for meal and gift products.
Pluxee Luxembourg was certified Entreprise Socialement Responsable (ESR) in June 2024 as a result of this
virtualization, in addition to other socially responsible initiatives.
Sustainable Cards
Physical cards continue to be an important part of
Pluxee's offer as the Group transitions to its Virtual-
First objective. Pluxee seeks to employ alternative
materials to plastic in the ongoing use of meal and
other cards. The Group made progress on this front in
Fiscal 2024, increasing the percentage of non-PVC,
lower carbon footprint cards to 60% of total volume,
compared to 39% in Fiscal 2023. Alternative materials
to PVC run from rPVC (recycled PVC), to PLA
(Polylactic Acid).
Pluxee has established Sustainable Card
Guidelines through coordination between its
Product, Procurement and Payment teams which
provide an outline of how to prioritize Virtual-First with
clients, and how to manage physical cards for
sustainability for those who continue to use plastic
cards.
Image_78.png
Sustainable Card Guidelines
1. One card, multiple products
Encourage customers that use more than one product to use a single card for
multiple services
2. Longer-lasting solutions
Cards should be used until their expiration date
Validity dates of cards should be extended as long as allowable
Seek alternatives to single-use cards
3. Optimize recycling
Design cards with recycling in mind
Collect expired cards at a central point
4. Source alternative and less
impactful card materials
Leverage Pluxee best practices to identify optimal available options in the local
market
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Spotlight on Best Practices in Card Management
Extending card expiration and combining products on one card
Pluxee Brazil created a card solution that combines Meal & Food benefits, offering consumers practicality in
addition to sustainability benefits. The card is valid for 10 years. In Fiscal 2024 the number of consumers
benefiting from this solution totaled almost 1.8 million.
Alternative materials, recycling, and optimized logistics
Pluxee France successfully transitioned to the use of renewable and bio-based plastic materials such as
polylactic acid (PLA). The Group's operations in France also moved production of the cards from Singapore to
Poland, optimizing the transportation logistics and reducing the carbon footprint per card by about 50%.
Additionally, the collection of cards for recycling is centralized at clients' offices, facilitating the process for end
users. The transition to PLA has contributed to a reduction of four tons of plastic used, equivalent to the
avoidance of an estimated 18 tons of CO2e emissions. Moreover, it is a non-toxic material, created from
renewable resources and can be infinitely recycled.
Pluxee's Flagship Product in France: A sustainable and accessible Restaurant Card
In Fiscal 2024 the Pluxee Restaurant Card continued to be the Group's flagship product in France. The
Restaurant Card  is both environmentally-friendly and accessible to the visually-impaired employees of Pluxee's
clients.
Pluxee Restaurant Cards are personalized to highlight clients' branding and their commitment to sustainability
within the French socio-environmental ecosystem. The elements of sustainability included in Pluxee France's
brand proposition to clients encompass:
1. for the environment: the only card on the market that is manufactured with recyclable biomaterials, with
comparable resistance to PVC;
2. for inclusivity: accessible to sight-impaired people through embossing of the letter "R" in braille;
3. for the revitalization of local economies: the product lifecycle of cards takes place almost entirely in a
French ecosystem.
Ensuring the environmental responsibility of paper vouchers
Despite the Group's efforts to virtualize or digitize all
its operations, paper vouchers are still used in some
Pluxee countries as a means of payment. The Group
has adopted several strategies to ensure that
environmental responsibility principles are respected
and implemented in cases where the use of paper
vouchers is ongoing.
Pluxee's first priority is to digitize the management of
the paper vouchers, including invoicing and related
administrative processes. The Group has witnessed a
22% decrease in paper voucher production between
Fiscal 2023 and Fiscal 2024. Pluxee ensures the use
of sustainable materials, in particular paper from
recycled sources and certified by entities such as the
Forest Stewardship Council® (FSC). Pluxee also tracks
the percentage of recycled paper used in the
production of its vouchers and endeavors to use eco-
friendly ink and other components, as available. The
Group ensures that its vouchers are recycled by
collecting them from merchants after use.
Pluxee is learning from the paper management best
practices developed in some of its operations. such as:
Pluxee Spain: Although paper vouchers are still
often used in Spain, operations in that country have
transitioned contractual processes and related
training to full virtual formats;
Pluxee Poland: During the transition from Sodexo
to Pluxee, the Group's employees in Poland printed
information on the front of remaining Sodexo
vouchers, thus customizing them for Pluxee-
branded use, informing end-users of the change,
and pointing them to the www.pluxee.pl website for
further details. This avoided the need to destroy
and duplicate vouchers;
Pluxee Tunisia decided to continue to use the
Sodexo hologram with Pluxee's design to deplete
their remaining stock. The initiative of reusing the
existing vouchers avoided additional emissions
related to the production of new vouchers.
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5.5.3Sustainable tech by design
Green information technology (IT) encompasses all the techniques and practices aimed at reducing the
environmental footprint of communication and traditional information technologies. As a tech-enabled
company, green IT is a priority topic at Pluxee.
Pluxee's sustainable tech practices: four levers for green IT
To address the environmental challenges inherent in
IT, Pluxee is implementing green technology practices
as a central component of its corporate policy. The
Group's commitment to reducing its carbon footprint
includes the adoption of sustainable digital solutions
and energy-efficient IT infrastructure.
Pluxee's IT and tech departments have identified four
key levers to advance green IT: software, cloud and
operations development, transformation, and
infrastructure.
Four Key Levers for Sustainable Tech
Software
Cloud & DevOps
Code optimization
Exchange optimization
Design
Service micro-segmentation
Monitoring
Design
FinOps
Transformation
Infrastructure
Value management
Energy sobriety
Lifecycle analysis
Life extension of IT assets
Optimized energy consumption for machines
Inventory of re-used machines
Software
Pluxee prioritizes the use of the binary format when
writing code, enabling more efficient use of energy.
Additionally, the Group has integrated GraalVM, a
general-purpose virtual machine that enables Pluxee
to run programs in several programming languages for
optimized performance. GraalVM also helps to reduce
application latency, improve throughput, and reduce
garbage collection time with 24/7 support.
On the design side, Pluxee's teams work with tools like
SonarQube, a code analysis tool that identifies bugs,
vulnerabilities and maintenance issues in software
projects. It helps developers improve the quality and
security of their code by providing detailed reports
and recommendations.
Pluxee has also opted to evaluate the environmental
performance of its corporate website with the Eco
Index. This tool measures the environmental impact
of websites by evaluating criteria such as page size,
number of requests, and energy efficiency of servers.
These measurements help Pluxee to reduce its digital
carbon footprint, promoting more sustainable use.
DevOps & the Cloud
The Microsoft Azure Advisor service enables
employees to optimize the sizing of workloads. Azure
Advisor contributes to sustainability by
recommending optimization features that reduce
energy consumption and costs, thereby promoting
more sustainable and responsible cloud operations.
Continuous database monitoring and intelligent
adjustments help improve performance across
Pluxee.
Managing cloud services at Pluxee, such as halting
unused cloud services during non-working days, saves
energy. Additionally, Pluxee foregoes unnecessary
cloud services in non-production environments for
maximum energy savings.
Infrastructure
Aware of the environmental impact of IT
infrastructure, Pluxee has adopted a non-renewal
policy of its equipment. The Group prioritizes use until
end-of-life, repair, and donation of devices to recycling
services. In addition, Pluxee increasingly uses
refurbished equipment, particularly servers.
Sustainable IT is a matter of environmental
responsibility, but it also provides an opportunity for
Pluxee to generate significant savings and stand
apart in the market. The Group's IT activities are
overcoming initial challenges and adopting innovative
practices to contribute to a more sustainable future.
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Sustainability
Environment
5.5.4Promoting eco-responsible behavior
Pluxee believes its impact transcends the environmental impact of its operations. The Group is implementing
several initiatives to promote responsible behavior beyond its operations.
Eco-consumption
Pluxee's advocates for eco-consumption throughout
its ecosystem. Some of the Group's countries are
taking leadership roles in this area.
A case in point is Pluxee Belgium. When the Belgian
Government began developing the eco voucher in
2009, Pluxee was the first player in its market to
provide eco vouchers, aligned with the objective of
driving environmentally-friendly consumption
patterns.
The Belgian eco voucher system uses a list of eligible
goods and services including sustainable products
and services in the areas of transportation/
commuting, leisure, waste, product reuse, and ease of
recycling. Eco vouchers are an efficient tool to raise
awareness among consumers for more widespread
use of environmentally-sound products and services,
as illustrated in the Belgian Listen study that shows
54% of Belgian workers who benefit from eco
vouchers claim they consider the environment when
making a purchase.
Moreover, Pluxee Belgium co-developed — in
conjunction with local companies becom, bpost,
combell and myShopi — a web platform called
ecowednesday.be that consolidates on one site eco-
friendly webshops that sell environmentally-
conscious products or take steps in packaging and
delivery to advance circularity. The platform combines
discounts, promotions, and eco voucher payment with
a media campaign to attract as many consumers as
possible. This campaign was launched in May 2024
and reached more than one million people, with
55,000 unique visitors to ecowednesday.be.
Clean Commuting
Pluxee France and Pluxee Belgium have developed a
partnership with Skipr, to offer commuting solutions
to their consumers that generate less pollution. The
platform enables the use of a budget that provides
alternatives to individual car commuting. It
encompasses options such as the purchase of
electric-assisted bicycles and related accessories
and repairs, bike-share programs, and public
transport. Beneficiaries can access multiple flexible
commuting options through a dedicated card.
Food Waste
Pluxee aims to support SME merchants in improving
their environmental impact by reducing food waste.
One of Pluxee's main actions in the market is the
development of partnerships to connect merchants
with leftovers to consumers from the Pluxee network.
This food waste solution has been deployed in Peru,
Chile and Brazil.
Spotlight on food waste
Pluxee Brazil: The Yunus Partnership
Pluxee Brazil is partnering with Yunus – named after Muhammad Yunus, the 2006 Nobel Peace Prize recipient
and current Chief Adviser of Bangladesh – a local social enterprise start-up, to provide end-to-end solutions to
reduce food waste in the areas of production, procurement, and inventory management. This provides new
opportunities for SME merchants to unlock innovation and sustainability across the Pluxee ecosystem. Through
an open innovation strategy, Pluxee and Yunus have carried out research on food waste in Brazilian restaurants.
The partnership has identified 29 start-ups that address this challenge, evaluated nine proposals, and selected
four solutions for the implementation of pilot programs:
Through this work, Pluxee-Brazil's Managing Director shared the Company's vision and impact strategy on a panel
with four other senior leaders from Pluxee's Brazilian ecosystem including Professor Muhammad Yunus.
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Environment
5.5.5Raising environmental awareness
Making progress on Pluxee's environmental agenda
requires an understanding of what drives climate
change and how to mitigate its consequences. The
involvement and commitment of Pluxee's employees
and other stakeholders is crucial for the attainment of
the Group's environmental goals. Pluxee has
established a training program to ensure that
members of the Group's ecosystem acquire the
knowledge and awareness required by its ambitious
environmental objectives.
The training activities carried out for employees
include:
Race to Net-Zero, a specialized training module for
Pluxee employees on the Group's net-zero targets
and decarbonization trajectory;
Climate Fresks which are collaborative workshops
for teaching groups about the specifics of climate
change by solving an interactive climate-themed
puzzle as a group. Climate training, using this
methodology, was provided to employees in France,
Brazil and countries in Pluxee's Asia Pacific region.
The training activities conducted for other Pluxee
stakeholders include:
climate change training for employees of 120
start-ups, in partnership with French Tech Grand
Paris, in five cities throughout France, using the
Digital Collage methodology which highlights the
environmental, social, and geopolitical impact of
tech;
clients' session in Philippines: a consultative
workshop followed by a Climate Fresk activity (see
above for description of Climate Fresk);
supplier onboarding through which Pluxee has
trained 90+ suppliers on carbon emissions
calculations in the areas of transport and
intellectual services (in addition to awareness of
human rights issues within the Group's Ethics and
Compliance program).
Moving Forward: Climate Adaptation and Resilience
Pluxee is currently developing a Climate Adaptation Plan, in alignment with the requirements of the European
Corporate Sustainability Reporting Directive ("CSRD"),
The Group is in the first phase of development of the risk screening analysis (infrastructure screening and
analysis of the exposed sites), which will be followed by a detailed risk and opportunities analysis. These analyses
will form the basis of the Group's Adaptation Plan and Policy. This risk screening exercise covers all subsidiaries
of the Pluxee Group with the involvement of all Group countries. Two risk screening scenarios are being
assessed: SSP5 - 8.5 and SSP2 - 4.5. In the risk screening analysis, Pluxee is considering the risks with regard to
chronic and acute hazards associated to temperature, wind, water and solid mass.
Pluxee has established an ESG impact working group for the development of the Climate Adaptation Plan. It is
led by the Group's Sustainability team, and is comprised of colleagues responsible for the Company's physical
and IT assets and members of Pluxee's insurance, security, internal control, and internal audit departments.
Pluxee does not anticipate any material environmental risk that will impact the organization or its operations.
However, if any such risk is identified, the Group and local level Internal Control departments would be called
upon, and the Group and local level Finance teams would be informed. Both groups are aware that this screening
is currently being conducted. Once the analysis is completed, the Adaptation Plan and Policy will be written and
approved at the Executive Committee level. An execution team will be put in place, and a project manager will be
assigned the task of tracking the progress on the Plan's deliverables.
We anticipate that the cost to achieve these commitments will not be considered to have a substantial financial
impact. The migration of our data centers to the cloud is already included in the IT development budget and our
employees are already able to work remotely as proven during the Covid pandemic.
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Sustainability
ESG performance
5.6ESG performance
5.6.1ESG certifications & commitments
ESG rating agency
Details
Ecovadis - Pluxee International
60/100 score, Bronze medal
Ecovadis - Pluxee France
73/100 score
Ecovadis - Pluxee Belgium
74/100 score, Gold medal
CDP
Status: Discloser
Certification and detail
Countries
ISO 9001
Belgium, Bulgaria, Czech Republic, France, Italy, Romania,
Spain, Tunisia, United Kingdom
ISO 14001
Chile, France, Italy, Romania, Tunisia
ISO 27001
Belgium, Bulgaria, France, India, Israel, Italy, Luxembourg,
Mexico, Romania, Spain, United Kingdom
GEEIS
Belgium, Brazil, India, Pluxee International
SA 8000
Italy
Commitments
Since
Global Compact
October 2023
Science-Based Target initiative
December 2023
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ESG performance
5.6.2ESG Indicators
Pluxee has identified commitments on which it would like to share its progress, in alignment with the Group's
sustainability journey. As indicated in footnote (1) below, selected indicators have been reviewed with "limited
assurance" by the Group's independent auditors per the methodological note in section 8.6.1. As discussed in
section 5.1.2., Pluxee is preparing to ensure the disclosure of indicators aligned with CSRD requirements
beginning in Fiscal 2025.
Category
Indicator
Fiscal 2024
Fiscal 2023
Evolution
YTD
Target
Governance –
Trusted Partner
Employees trained in responsible business conduct(1)
99.6%
94.0%
6.0%
>99%
Social –
Individuals
Employee engagement(1)
71.2%
81.0%
-12.1%
Employee retention rate(1)
89.6%
89.0%
0.7%
Women in leadership positions(1)
39.9%
N/A
N/A
At least
42.0%
Women in management positions(1)
43.0%
44.0%
-2.3%
At least
40.0%
Social –
Communities
Business Volume Reimbursed benefiting Small &
Medium Merchants(1)  (in billion euros)
6.2
5.7
8.8%
8.0
Environment –
Energy
Total Energy consumption in Direct Operations(1) (in kWh)
15,958,901
17,500,370
-8.8%
Electricity consumption in buildings (in kWh)
4,146,367
5,122,926
-19.1%
Share of renewable electricity in buildings(1) (in % kWh)
55.7%
26.3%
111.8%
100%
Environment –
Climate
Scope 1 & 2 GHG emissions(1) Market-based (in tCO2e)
3,759
4,240
-11.3%
Scope 3 GHG emissions(2) (Downstream and
upstream) (in tCO2e)
22,602
21,090
7.2%
Scope 1 & 2 GHG emissions (Market-based) reduction
from 2017
-50.0%
-43.6%
N/A
Scope 3 GHG emissions(2) reduction from 2017
1.7%
-5.1%
N/A
Total GHG emissions(2) reduction from 2017
-11.3%
-14.8%
N/A
(1)This indicator has been reviewed with "limited assurance" by the Group's external auditors per the Methodological note in section
8.6.1.
(2)Emissions included in the Net-Zero carbon footprint perimeter validated by SBTi. This excludes the following emissions from Scope 3:
Category 1 Purchased goods and services subcategories: marketing and mailing; office supplies and maintenance; hotel and catering
and telecommunications. These subcategories of emissions are measured on an annual basis aligned with the GHG protocol and we
intend to continue taking action to reduce their associated emissions.
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ESG performance
5.6.3 Auditor's report
Assurance report of the independent auditor
To: the general meeting and the board of directors of Pluxee N.V.
Assurance report on the selected non-financial indicators
Our conclusion
Based on the procedures performed and evidence obtained, nothing has come to our attention that causes us
to believe that the selected non-financial indicators of Pluxee N.V. over 2023/2024, highlighted with the symbol 1
are not prepared in all material respects, in accordance with the criteria established by Pluxee N.V.
What we have examined
The object of our assurance engagement contains the selected non-financial indicators highlighted with the
symbol 1 (hereafter: the indicators) as included in the Annual Report Fiscal 24 of Pluxee N.V.:
1. Business Volume Reimbursed benefiting Small & Medium merchants (€)
2. Share of the renewable electricity in buildings (% kWh)
3. Total Energy Consumption in Direct Operations (kWh)
4. Scope 1 & 2 GHG emissions (tCO2e)
5. Women in leadership position (%)
6. Women in management position (%)
7. Employees retention rate (%)
8. Employees trained on responsible business conduct (%)
9. Employees engagement (%)
We have examined the above selected non-financial indicators, stamped for identification purposes, of Pluxee N.V.,
Amsterdam – The Netherlands over 2023/2024. Comparative figures of the selected non-financial indicators
are not included in our scope of work for this limited assurance engagement. We will not provide assurance or
conclusions on other presented information in the Annual Report Fiscal 24 that is outside of our scope.
The basis for our conclusion
We conducted our examination in accordance with Dutch law, including the Dutch Standard 3000A Assurance
engagements, other than audits or reviews of historical financial information (attestation-engagements). This
engagement is aimed to provide limited assurance. Our responsibilities under this standard are further
described in the section ‘Our responsibilities for the examination’ of our report.
We believe that the assurance information we have obtained is sufficient and appropriate to provide a basis for
our conclusion.
Independence and quality control
We are independent of Pluxee N.V. in accordance with the ‘Verordening inzake de onafhankelijkheid van
accountants bij assurance opdrachten’ (ViO, Code of Ethics for Professional Accountants, a regulation with
respect to independence) and other relevant independence requirements in the Netherlands. Furthermore we
have complied with the ‘Verordening gedrags- en beroepsregels accountants’ (VGBA, Code of Ethics for
Professional Accountants, a regulation with respect to rules of professional conduct).
PwC applies the ‘Nadere voorschriften kwaliteitssystemen’ (NVKS, Regulations for quality systems) and
accordingly maintains a comprehensive system of quality control including documented policies and
procedures regarding compliance with ethical requirements, professional standards and other applicable legal
and regulatory requirements.
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ESG performance
Applicable criteria
The applicable criteria used in drawing up the indicators have been drawn up by Pluxee N.V. and are in
accordance with Pluxee’s non-financial information reporting principles. These are explained per indicator in the
Annual Report Fiscal 24 in chapter 8.6 ’Additional Sustainability Information’.
The scope of the indicators is explained in the paragraph 8.6 'Additional Sustainability Information'. Fiscal For
each indicator, it is explained when there are deviations from this scope in this chapter.
The lack of established practices for assessing and measuring the indicators offers the opportunity to apply
different, accepted measurement techniques. This can influence the comparability between companies and over
time. On this basis, the indicators should be read and understood together with the criteria and definitions used.
Responsibilities for the indicators and the examination thereof
Responsibilities of the board of directors 
The board of directors of Pluxee N.V. are responsible for the preparation of the indicators in accordance with
the own reporting methodology and criteria of Pluxee N.V., including the identification of the intended users and
the criteria being applicable for the purpose of these users.
Furthermore, the board of directors are responsible for such internal control as it determines is necessary to
enable the preparation of the indicators that is free from material misstatement, whether due to fraud or error.
Our responsibilities for the examination
Our responsibility is to plan and perform our examination in a manner that allows us to obtain sufficient and
appropriate evidence to provide a basis for our conclusion.
Our conclusion aims to provide limited assurance. The procedures performed in this context consisted primarily
of making inquiries with officers of the entity and determining the plausibility of the information included in the
indicators. The level of assurance obtained in a limited assurance engagement is substantially lower than the
assurance that would have been obtained had a reasonable assurance engagement been performed.
Procedures performed
We have exercised professional judgement and have maintained professional scepticism throughout the
examination in accordance with the Dutch Standard 3000A, ethical requirements and independence
requirements.
Our examination consisted, among other things of the following:
Identifying areas of the indicators with a higher risk of a material misstatement, whether due to fraud or error,
designing and performing assurance procedures responsive to those risks, and obtaining evidence that is
sufficient and appropriate to provide a basis for our conclusion. These procedures consisted among others of:
Interviewing management and/or relevant staff at corporate (and business/local) level responsible for the
sustainability strategy, policy and results.
Interviewing relevant staff responsible for providing the information for, carrying out internal control procedures
on, and consolidating the data regarding the non-financial indicators in the 2023/2024 annual report.
Obtaining assurance evidence that the non-financial indicators in the 2023/2024 annual report reconciles
to underlying records of the Company.
Reviewing, on a limited test basis, relevant internal and external documentation.
Considering the data and trends in the information submitted for consolidation at corporate level.
Evaluating the appropriateness of the reporting criteria applied, their consistent application and related
disclosures in the Sustainability Report.
Obtaining an understanding of internal control relevant to the examination in order to design assurance
procedures that are appropriate in the circumstances, but not for the purpose of expressing a conclusion on
the effectiveness of the company’s internal control.
Zwolle, 30 October 2024
PricewaterhouseCoopers Accountants N.V.
/PwC_Partner_Signature/
F.S. van der Ploeg RA
Fiscal 2024 annual report
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240
Fiscal 2024 annual report
Proactively addressing Risk
Management through a rigorous
and methodological approach
Fiscal 2024 annual report
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06
Risks and risk management
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Risks and risk management
Risk management
6.1Risk management
The purpose of Pluxee's risk management and internal
control systems is to protect the Group's business,
assets and reputation through:
identification and evaluation of risks that could
prevent the organization from achieving its
business objectives;
anticipation of changes in these risks;
implementation of mitigating actions and risk
transfer measures.
Risk management is therefore not an isolated
process within the organization but an integral part of
Pluxee's governance. It is a continuous process
which is executed at all the Group's locations, locally
and globally.
Pluxee inherited a robust risk management system from
its past as part of the Sodexo Group, based on the
Committee of Sponsoring Organizations of the Treadway
Commission (COSO) 2013 framework, and the internal
control reference framework recommended by the
French securities regulator (Autorité des marchés
financiers – AMF). Following the Group's recent spin-off
from Sodexo, Pluxee has taken measures to enhance its
risk management system even further by continuing to
invest in the improvement of risk management and
internal controls across its entities.
Pluxee's risk management framework focuses on the
Group's main areas of risk exposure. It provides
reasonable assurance that Pluxee can achieve its
business objectives and meet its obligations to
customers, shareholders, employees, and all
stakeholders.
6.1.1Risk management overview
In light of Pluxee's commitment to ensure that the
Group's risk management activities are an integral
part of its business units and processes, the Group
has implemented an iterative and continuous risk
management process across all its units, designed to
identify, assess, mitigate, monitor, and report risks.
Pluxee's risk management process
PLU2024_URD_EN_H000-v3.svg
The risk management process consists of the
following core actions:
1. identify risks that could prevent achievement of
objectives, taking into account internal and/or
external events, key indicators and various data;
2. assess qualitative and quantitative evaluation of
the risks identified in terms of impact, probability
of occurrence, and level of internal control. This
enables prioritization of a response plan, which is
mandatory for the highest-risk priorities. Currently,
this assessment is reported on an annual basis
through the Risk Identification and Assessment
("RIDA") process.
This annual process is carried out by all units
across the Group ("bottom-up RIDA") and is
consolidated with the "top-down RIDA" performed
by Pluxee's global Executive Committee;
3. mitigate the identified risks, following the
assessment and level of priority, definition of the
action or the set of actions to be carried out with
the aim of reducing risk to an acceptable level;
4. monitor and report through internal control,
internal audit, and second line of defense
activities, providing visibility on the Group's
implementation of standards, norms, processes,
policies, and procedures to assist ultimate risk
owners in issuing and adjusting action plans.
(For more on the "three lines of defense model", see
sections 6.1.2.1 and 6.1.2.2).
A network of local internal control managers and
coordinators, embedded across the business,
supports the deployment of the entire risk
management framework
Further, to ensure risk management is not conducted in
isolation, risk sponsors (Executive Committee members)
and risk ow ners (the direct reports of Executive
Committee members), who together comprise the
Risk Committee (see section 6.1.2.4 Supervisory
bodies), have been appointed to ensure adequate
accountability is given to all functions and that they
are all adequately involved in the risk management
system. To facilitate these interactions and centralize
all data and response actions, a Governance, Risk and
Compliance (GRC) software platform is currently being
put in place, in line with best practices.
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Risks and risk management
Risk management
6.1.1.1Risk identification and assessment
Pluxee is exposed to a variety of risks due to the
nature of its business. Within an operating
environment that is constantly evolving, the Group
relies on an annual process of identification and
assessment of risks to enable the organization and its
management to anticipate and mitigate risks
proactively.
To do so, Pluxee employs a hybrid risk assessment
approach, both "bottom-up" from the management of
local units, and "top-down" from global management.
The bottom-up approach relies on the local
executive committees and operational
management teams across all Pluxee's operating
units to carry out an annual "Risk Identification &
Assessment" process, facilitated by risk and
internal control managers. The results of these
assessments are recorded in a global risk
management tool and risks thus identified are
owned and managed at the local level.
The identification and assessment of all Pluxee
operating units are also consolidated and analyzed at
the regional and global levels to identify trends and
common risks for which a regional and/or global
response is required. In such cases, risk owners and
risk sponsors are involved in the relevant analyses
and are accountable for the design of the appropriate
mitigating measures.
The top-down approach relies on a series of
interviews between the Group Internal Audit team
and Pluxee's global senior leaders including the
Executive Committee members to identify and
assess key risks impacting the Group's business
and strategy, and the achievement of its objectives.
The results of both the bottom-up and top-down
approaches are consolidated and analyzed to update
continuously the Group's risk profile. This is validated
by the Risk Committee and shared with Pluxee's
Executive Committee before submission to the Audit
Committee and to the Board of Directors.
The Pluxee global risk assessment methodology
consists of three stages:
the first stage is risk identification which consists
of identifying all risks and/or events that could
prevent the organization from reaching its goals and
objectives, whether at the local, regional or global
level;
the second stage is risk evaluation which consists
of assessing the risks identified in the previous step
using three criteria:
a. Impact – effect or consequence the risk will have,
b. Likelihood – frequency or probability of the risk
occurring,
c. Level of control – level of control already in place
to reduce the risk;
the third and last stage is risk prioritization which
consists of prioritizing risks based on their
assessment for further actions to address them
and develop a Risk Response.
The main risk factors identified for the Pluxee
organization are described below in section 6.2 Risk
factors.
No significant deficiencies or material weaknesses in
the risk management and internal control systems
were observed during Fiscal 2024. The risk
management and internal control framework is rooted
in the Group's history and has been enhanced to
reflect the Group's operating model.
6.1.1.2Mitigation
As described above, risk assessment is used to
identify, evaluate and prioritize risks. Once they have
been assessed, risks are addressed in order to
reduce their impact and/or probability of occurring.
One way of addressing risks is the implementation of
controls. Therefore, controls constitute an important
component within the range of measures that are
used to mitigate risks at Pluxee.
Consequently, the Group's internal control
procedures are part of an ongoing process of
managing the Group's risk exposure. These policies
and procedures cover the parent company as well as
all its operating units which are responsible for
implementing the instructions and directional
guidelines established by executive management,
including internal control objectives. Each subsidiary's
internal control system includes both the procedures
defined at the Group level and business-specific
procedures that take into account the subsidiary's
specific organization, culture, risk factors and
operating environment. As the parent company,
Pluxee is responsible for ensuring that adequate
internal controls exist and are applied, in particular to
the accounting, financial and operating procedures of
its entities.
As part of its risk governance and management
framework, the Group has established a number of
Group policies. These policies aim at mitigating the
risks to which the Group is exposed. They cover
subjects such as information security, payment,
finance, human resources, responsible business
conduct, and data protection. Policies are regularly
updated and approved by the Executive Committee.
To strengthen its risk management capabilities,
Pluxee's Executive Committee has established a Risk
Committee. This committee serves as a central
platform for Risk Owners to present and discuss
mitigation measures for identified risks. By fostering a
culture of risk awareness and proactive risk
management, the Risk Committee plays a vital role in
safeguarding the Group's assets, reputation, and long-
term sustainability (see section 6.1.2.4 Supervisory
bodies).
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Information Security and Technology (IS&T)
The Group's IS&T function is composed of the
following departments: IT governance and
transformation, Technology platforms and operations,
Cybersecurity, Data, and IT operating model. These
departments contribute significantly to generating
growth, boosting efficiency, and ensuring that Pluxee
is considered a trusted partner by its key
stakeholders thanks to value-added solutions that
are delivered and run in an industrialized, efficient and
secure manner.
The main Group policies and procedures addressed
by IS&T risk mitigation measures are:
Payment Security Policy;
Information & Security Policy;
Information & Systems Security Principles;
Minimum Security Baseline Directive;
Cloud services Security Directive;
IT Golden rules Guidelines;
IT acceptable use Policy.
Finance
The Group's Finance function is composed of the
following departments: Accounting, Financial Planning
and Analysis, Treasury, Investor Relations, Internal
Control, Tax, Procurement and Insurance. These
departments play a pivotal role in the company's
success. The primary responsibilities of the Finance
function include providing accurate financial information
and analysis, managing budgets and forecasts,
supporting organic and M&A growth, generating and
managing cash, managing risk, setting and implementing
financial and compliance governance, fostering a culture
of financial performance, communicating effectively with
stakeholders, ensuring adequate financing, and
proactively monitoring and managing group taxes.
Consequently, financial policies establish rules
applicable to the above-mentioned areas, such as:
Group Accounting Manual;
Group Tax Policy;
Treasury Guidelines;
Procurement Policy;
Credit Policy.
Furthermore, the Group Finance team maintains
regular contact with the external auditor, responsible
for auditing the financial statements of the Company
and the Group in accordance with applicable laws
and regulations.
Data Protection
The Data Protection department is part of the Group
General Counsel. The mission of this department is to
ensure that all Pluxee entities whatever their location
comply with the applicable privacy and data
protection laws and Pluxee's global data protection
compliance program (for further details of the global
data protection compliance program, please refer to
section 5.2.2 Privacy, Data Protection, and
Cybersecurity). This program relies on a
comprehensive framework including all the necessary
policies and procedures based on the standards of
the European data protection law, namely, the GDPR
as well as the tools dedicated to the protection of
personal data.
The main policies of the comprehensive framework of
Pluxee's global data protection compliance program
are the following:
Group data protection Statement;
Group data protection rights management Policy;
Group data retention Policy;
Pluxeegroup.com Privacy Policy and Cookie Policy;
Local Acceptable Use Policies;
Local websites' Privacy Policies.
Ethics and Compliance
The Group's Ethics and Compliance department is
part of the Group General Counsel. It works to
ensure that Pluxee's business success is achieved
while following the highest ethical standards. The
Ethics and Compliance teams work collaboratively
across the organization to identify and address
potential risks, promote a culture of transparency,
and ensure that Pluxee's business practices are
aligned with its values and the expectations of its
stakeholders. The Ethics and Compliance department
deploys Pluxee's compliance program via compliance
managers covering the countries where the Group
has an operational presence.
Pluxee's Ethics and Compliance program primarily
encompasses the following policies:
Ethics Charter;
Speak Up - Whistleblowing Policy;
Gifts, invitations, and donations Policy;
Supplier Code of Conduct;
Anti-Money Laundering and Combating the
Financing of Terrorism Policy (AML-CFT);
Public Affairs Policy.
Human Resources
The Group's human resources priorities are:
to anticipate and adapt the staffing requirements of
operations in terms of numbers, skills, and
competencies to enhance operational efficiency;
to continue to develop a performance-based
culture built on shared priorities and indicators, by
offering training and learning for individual
development;
to promote an inclusive work environment and
embrace diversity in all its dimensions.
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Annual tracking of improvement metrics serves to
validate action plans aimed at advancing these
priorities. The metrics taken into consideration
include the employee "Net Promoter Score" (eNPS),
employee engagement rates, employee retention,
employee absenteeism, internal promotion, and the
representation of women in senior management.
Pluxee continually strives to go further in diversity,
equity and inclusion. The Group focuses on promoting
gender balance throughout the business and
providing job opportunities for people with disabilities.
The Group seeks to foster an inclusive culture for
employees, irrespective of ethnicity and race, to
create a welcoming environment for people of all
sexual orientations and identifications. It is mindful of
the generation gaps that may arise when employees
of different age groups work together, and has
created generational networks to support better
understanding.
The Group's human resources priorities are outlined
and explained primarily in the following policies and
procedures:
Assignment Policy;
Diversity, Equity, & Inclusion Policy;
Nomination and Remuneration Committee Charter;
Remuneration Policy.
6.1.1.3Monitoring and reporting
A key element of Pluxee's risk management and
internal control system is "monitor and report".
Several means and channels are used to monitor and
report:
the proper implementation and deployment of the
framework designed by the second line of defense;
progress and status update on action plans and
mitigation measures decided locally, regionally or
globally.
Pluxee uses a comprehensive business planning and
performance review process to monitor the Group's
performance. This process covers the adoption of
strategy, budgeting and the reporting of current and
projected results. The Group assesses business
performance according to both financial and non-
financial (including sustainability) targets. All Pluxee's
businesses are required to maintain and manage a
sound internal control environment with robust
policies, guidelines, procedures and controls, and
strong financial discipline. In order to meet business
needs and the requirements of the "Dutch Corporate
Governance Code", the Company has a Group-wide
management certification process in place, which
requires that the designated executive management
team member at each of the reporting entities send:
representation letters to the Corporate Financial
Controlling Group (semi-annually); and
a self-assessment questionnaire to the Internal
Control function (annually).
Taken together, these items confirm: (i) that the
reporting entities have incorporated standards, global
policies, guidelines and procedures in the local
processes and controls, and (ii) when deficiencies,
non-adherence or breaches to the controls and/or
procedures are identified, that these are reported
and that the necessary remedial action is undertaken
to ensure that the internal control systems remain
effective in preventing and detecting fraud and error.
Both the Risk & Internal Control and Internal Audit
functions help to ensure that the Group maintains
and improves the integrity and effectiveness of the
system of risk management and internal control.
The Risk & Internal Control system is monitored by
the second line of defense Risk & Internal Control
function essentially through control testing. Internal
Audit undertakes regular risk-based audits to review
and validate the self-assessment questionnaire in
accordance with the audit plan as approved by
Pluxee's Audit Committee.
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6.1.2Risk management framework
6.1.2.1Risk management governance
The "three lines of defense" model is a popular
framework for risk management and internal control,
developed by the Institute of Internal Auditors (IIA).
Pluxee has implemented this model to structure its
risk management and internal control framework. It
provides a clear structure to help Pluxee manage its
risks and establish effective governance, aiming to
ensure that risks are identified and effectively
managed to achieve key objectives.
6.1.2.2Organization and Participants
Pluxee's risk governance framework is organized as follows: 
picto-pluxee_Plan de travail 1.svg
Board Committee
t
u
picto-pluxee_Plan de travail 1 copie 6.svg
Audit Committee
p
p
picto-pluxee_Plan de travail 1 copie 5.svg
Executive Committee
t
Third line of defense
p
p
Informs
Provides independent and objective
assurance related to the risk
management and its level
of control
picto-pluxee_Plan de travail 1 copie 7.svg
Risk Committee
t
p
p
Informs
First line of defense
Second line of defense
Operational management
Various functions set up by
management to monitor risk control
and compliance
Comprised of:
Comprised of:
Comprised of:
ó Operational Management in charge
of "the business"
ó Internal Control, Ethics &
Compliance, Global functions
(IS&T, Cyber, Finance, HR, Legal…)
ó Internal Audit
Objectives:
Objectives:
Objectives:
ó Operationally own & manage risks
ó Implement risk & control framework
ó Execute risk assessments and
identify emerging risks
ó Design and deploy risk & control
framework
ó Provide Policies & Tools to 1st line
of defense
ó Oversee & support risk
management and results from
1st line of defense
ó Provide independent assurance on
the quality of risks management
& control
ó Assess the Top Risks through a top-
down approach
ó Issue recommendations to improve
risks management of first 2 lines of
defense, and monitor their
implementation
Regulatory agencies
External audit
First line of defense: Operational Management
Operational management is the first line of defense. It
consists of maintaining effective internal controls and
executing daily risk management processes.
Managers identify, assess, and mitigate risks by
owning and managing the risks identified;
implementing corrective actions; and ensuring
controls operate as designed. They also ensure
compliance with organizational policies, guidelines,
procedures, and regulations.
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Second line of defense: Risk management and
compliance oversight
The second line of defense includes specialized
functions that oversee risk management and
compliance, ensuring that the first line of defense
operates effectively. These functions are organized
into several teams, each with specific objectives.
Each of these functions operates with the shared
goal of supporting and enhancing Pluxee's overall risk
management framework:
The Internal Control teams focus on identifying,
monitoring, and reporting risks across the
organization, providing guidance and tools to help
operational managers manage these risks. This
function is housed within the Group Finance
department;
The Ethics & Compliance teams ensure adherence
to external regulations and internal policies,
monitoring and reporting on any deviations. They
promote a culture of integrity, ensuring ethical
behavior aligns with Pluxee's values and standards.
This function is housed within the Group General
Counsel;
The cybersecurity teams ensure that Pluxee is
protected against cyber threats. It is responsible
for defining the cybersecurity policy framework, in
line with all applicable regulations and laws, and to
continuously monitor their enforcement throughout
the Group, across all of Pluxee's entities. The
cybersecurity teams are also responsible for
detecting and responding to cybersecurity events.
This function is housed within the Group IT
department;
The insurance teams manage global insurance
programs to protect Pluxee's assets and activities.
It partners with internal functions and external
advisors to assess and address insurable risks,
regularly reviewing both existing and emerging risks.
This function is housed within the Group Finance
department.
Internal Control
The Group Internal Control department reports to
the Group Finance function and its role is to ensure:
the implementation and coordination of adequate
controls and any initiatives related to such controls,
especially with regard to its monitoring and
continuous improvement;
the deployment and implementation of the overall
risk management process, as well as its continuous
improvement and updating;
permanent monitoring to verify risks are mitigated
by operational management via the issuance of
standards, procedures, policies and controls. 
To ensure that these activities can be carried out, a
structured system is currently being deployed within
the Group to identify, assess, mitigate, monitor and
report the primary risks.
The Internal Control team ensures that risk
management is running smoothly, and continuously
provides methodological support across Pluxee to
ease adoption and compliance internally. The team
also provides expertise in defining controls and other
mitigation measures to be implemented by the first
line of defense in collaboration with global expert
functions (IT), Cybersecurity, Tax, and Procurement.
Internal control managers and coordinators are
present in every unit of the organization to help
deploy and ensure implementation and the smooth
running of the internal control and risk management
systems.
Ethics and Compliance
The Ethics and Compliance department reports to
the Group General Counsel and is essential for
ensuring that Pluxee operates legally, and in
accordance with the Group's ethical standards. The
department acts as a safeguard, preventing legal and
reputational risks that could harm Pluxee.
The Ethics and Compliance function typically
oversees a wide range of areas, including:
Legal and Regulatory Compliance: Ensuring
adherence to local, national, and international laws
and regulations relating to all aspects of Pluxee's
business. This might involve areas such as anti-
corruption, anti-trust, anti-money laundering and
combating the financing of terrorism, and the
adherence to international economic sanctions;
Internal Policies and Procedures: Developing and
enforcing internal compliance policies and
procedures to ensure consistent practices and
ethical behavior within the organization;
Risk Management: Identifying, assessing, and
mitigating and monitoring compliance and ethics
risks that could impact Pluxee's compliance
posture;
Training and Education: Providing training and
education to employees to ensure their ability to
comply with obligations and best practices;
Investigations: Conducting investigations into
suspected compliance violations and taking
appropriate corrective actions;
Speak-up: Fostering an ethical culture and handling
whistleblowing alerts within the Ethics and
Compliance Committee.
Cybersecurity
The mission of the Cybersecurity department is to
protect the organization against cyber threats. It is
responsible for defining the cybersecurity policy
framework, in line with all applicable regulations and
laws, and for continuously monitoring their
enforcement throughout the Group, in all of Pluxee's
entities.
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By conducting thorough risk assessments that aim to
implement or provide recommendations for the
implementation of adequate protective measures,
the department ensures that the access of
information is limited to the necessary employees,
that the overall information systems remain available,
and payment transactions and customer data are
handled in a secure manner.
Moreover, using appropriate technical solutions, the
Cybersecurity Department identifies and responds to
security incidents in order to protect Pluxee's digital
assets.
Finally, The Cybersecurity Department leads the
Group's ongoing effort to extend the ISO 27001
certification to all countries (nine countries have
been certified as of August 2024).
Insurance
The Group Insurance Department reports to the
Group Finance function and oversees the design,
placement and monitoring of global international
insurance programs versus pure local insurance
programs with the objective of protecting the Group's
assets and activities in all countries where Pluxee
operates.
The Group Insurance Department works closely with
business functions, other Group functions, and
external advisors such as insurers and brokers to
assess the Group's insurance needs and determine
insurable risks through a regular review of existing and
emerging risks associated with the Group's evolving
offers and operations (see section 6.1.2.3 Risk
transfer (insurance)).
Third line of defense: Internal audit
The Internal Audit department reports directly to the
Executive Chair and functionally to the Chief
Executive Officer. As the third line of Pluxee's risk
framework, it operates independently within the
organization while reporting its activities to the Audit
Committee. This function ensures that risks are being
effectively managed and that financial and other
controls are in place, supporting the achievement of
Pluxee's objectives. It helps Pluxee in achieving its
goals by adopting a structured and methodical
approach to assess and enhance the efficiency of
Pluxee's risk management, control, and governance
processes.
The Pluxee Internal Audit function conducts its
activities in accordance with the Audit Committee
Charter, approved by the Board, as well as the
professional standards and requirements set by the
Institute of Internal Auditors (IIA)
The Pluxee Internal Audit team conducts its activities
according to an annual audit program approved by
the Audit Committee. The primary types of audits, as
outlined in the "Pluxee Internal Audit Charter", include
the following:
Entity Audits (including a global hub and spoke
organization): full or limited reviews of an entity to
assess the design and operating effectiveness of
controls around several key operational and
functional processes;
Review of the quality of the risk identification and
assessment process, as well as the effectiveness
of self assessment questionnaires conducted by
local entities;
Cross-functional/Theme/Process Audits: subject
matter chosen, based on specific results of the
annual risk assessment;
IS&T Audits: focusing on security, governance,
application controls, access rights, project
management, etc.
Additionally, the Pluxee Internal Audit function may
undertake special audits upon request from members
of the Executive Committee, or from the Board of
Directors, or in other special circumstances. Audits
may extend to Pluxee's partners, including joint
ventures and third-party providers (data centers,
card issuers, etc.). The Senior Vice President of
Internal Audit, in collaboration with Pluxee
management, determines the information to be
communicated to partners.
The performance of the Internal Audit Function is
evaluated annually by the Board after consultation
with the Audit Committee. At least once every five
years, this evaluation shall be performed by an
independent third party.
Risk management tool to be used across
the three lines of defense
In Fiscal 2024, Pluxee embarked on a significant
project to implement a global Governance, Risk, and
Compliance tool, aiming for full deployment in the first
half of Fiscal 2025. This tool will centralize all relevant
information, in particular from the Risk Committee,
and actions related to Pluxee's risk management
processes. It is expected to become an essential
resource for stakeholders such as internal control,
compliance, cybersecurity, process owners, and
internal audit. The tool is designed to enhance robust
risk management, track regulatory and internal
compliance, ensure effective governance and
reporting, and consolidate all relevant data into one
central location.
At Pluxee, the integrated tool will be pivotal in
clarifying risks and providing valuable insights. The
main outcomes the Group expects include
strengthened risk management through improved
oversight and insight via a centralized platform,
promotion of a global and local risk culture, and
increased efficiency by reducing offline work. This tool
will also serve as an interactive platform that boosts
overall efficiency and effectiveness in Pluxee's risk
management and compliance efforts.
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6.1.2.3Risk transfer (insurance)
In managing its risk exposure, the Group works to
strike an appropriate balance between risk transfer
through insurance providers and risk retention (self-
insurance).
Insurance programs
The Group has implemented global international
insurance programs placed with appropriate
reputable insurers in order to standardize coverage
as much as possible. They are applicable to all
subsidiaries in compliance with applicable laws and
regulations.
In addition, pure local insurance programs are
maintained in the countries where Pluxee operates
for risks which require local management (such as, for
instance, coverage of vehicle fleets and work-related
accidents). These pure local insurance programs are
negotiated and managed in accordance with local
regulations, within the framework of directives given
by the Group.
Within the scope of its global international insurance
programs, the Group has taken out the main following
insurance policies:
General Liability insurance, which provides
coverage for personal injury, property damage or
consequential loss caused to third parties
(including operational, product, after-delivery and
professional liability insurance);
Crime insurance, which provides coverage for the
risks of fraud, falsification and theft committed by a
third party or an employee, and related to or by
means of a fraudulent multi-services product
provided by the Group;
Employment practices liability, which provides
coverage for wrongful termination, harassment,
discrimination and workplace litigation;
Directors and officers insurance, which provides
coverage to directors or officers if a lawsuit is
brought against them for a wrongful act committed
in the course of an activity of management,
representation, administration or supervision;
Cybersecurity risk insurance, which provides
coverage in case of security breaches or systems
failures of the Group's IT systems and in some
circumstances service providers' IT systems. The
Group is insured for crisis management costs, data
restoration costs, business interruptions, cyber-
extortion, costs related to data, and network liability;
Marine Cargo coverage which provides coverage to
the products during transportation and storage;
Others such as Property, Automobile Liability, etc.
The Group believes that it is sufficiently insured and
that the global international insurance programs are
in line with its exposure profile considering the
capacities, scope of coverage, and conditions offered
by the insurance market. The Group considers that it
pays appropriate premiums for its insurance
programs. The insurance limits are regularly evaluated
and adjusted as necessary, considering the evolution
of the insurance market and the loss history within
the Group.
Pluxee cannot, however, rule out the possibility that
the Group could suffer damages that are not covered
by its existing insurance policies or that exceed the
coverage limits set in these policies.
When the Group completes acquisitions during the
insurance period, it seeks to have the acquired entity
join its global international insurance program where
applicable.
Self-insurance
The Group's self-insured risks consist of the
deductibles specified in the insurance programs
contracted by the Group. These deductibles typically
include frequency risks (risks that occur regularly)
and may also include intensity risks (risks
representing substantial monetary sums).
The Group contemplates creating a captive re-
insurance company to self-insure risks that are
deemed to be frequent or of significant impact.
6.1.2.4Supervisory bodies
The governance and responsibility of Pluxee's risk
framework is organized as follows:
Executive Committee: oversees risk management
strategies, ensuring alignment with organizational
goals. This committee is also responsible for the
effectiveness of the risk management process, which
is approved by the Audit Committee and Board
Committee.
The Executive Committee members are:
Chief Executive Officer;
Chief Product Officer;
Executive Vice President General Counsel;
Chief Communications Officer & Chief of Staff;
Chief Information Officer;
Chief Human Resources Officer;
Chief Revenue Growth Officer for Asia, Middle East,
Africa and Continental Europe;
Chief Revenue Growth Officer for Hispanic Latin
America;
Chief Financial Officer;
Chief Strategy, Marketing and Sales Officer, & Chief
Revenue Growth Officer for the U.S. and UK;
Managing Director France;
Managing Director Brazil.
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Audit Committee: oversees Pluxee's financial
reporting process, internal controls, and compliance
with laws and regulations. This committee notably
ensures the integrity of financial statements, monitors
the performance of internal and external auditors,
and addresses any significant risks.
Board of Directors: with the support of the Audit
Committee, the Board oversees risk management by
identifying potential threats, assessing their impact,
and implementing strategies to mitigate them.
The Board, composed of 10 Directors, combines
substantial global leadership experience and strong
expertise in areas such as digital, data management,
cybersecurity, payment, and human resources. The
Board, inter alia, guides Pluxee in the execution of its
strategy, ensuring the delivery of sustained profitable
growth and value creation for all of the Group's
stakeholders.
Risk Committee: its purpose is to reinforce Pluxee's
risk-aware culture and better risk monitoring across
the Group via:
gathering the information related to the
management status of each risk;
analyzing the information to determine the level of
mitigation and the residual risk exposure;
designing, when necessary, further mitigation
measures;
reporting status update and progress of mitigation
measures and actions.
The Risk Committee, provides reports to the
Executive Committee regarding risk management and
status updates, convenes on a quarterly basis and is
facilitated by the Internal Control function. Risk
owners and risk sponsors will report on the actual risk
mitigation status of their risks to the CFO and Internal
Audit SVP who will chair this committee.
Throughout Fiscal 2024, the Executive Committee
and the Board examined the key risks outlined in
Pluxee's risk landscape. Additionally, Directors
received regular updates regarding the significant
changes in the risk management and control systems
and the progress made on the implementation of the
new Governance, Risk, and Compliance (GRC)
system, with full deployment expected during the first
half of Fiscal 2025.
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6.2Risk factors
Pluxee conducts its business in a dynamic environment
and is exposed to risks which, if they materialize, could
have a significant adverse impact on the Group, its
business, its financial position, its results, or its
prospects and which are important considerations for
investment decisions. Pluxee may face a number of the
risks described below simultaneously, and one or more
risks may be interdependent. The order in which the
risks are presented is not necessarily an indication of
the likelihood of the risks, or of the potential impact of
the risks.
The risks presented below are not exhaustive, and
other risks — unknown or whose realization is not
considered as at the date of this document as likely
to have a significant adverse effect on the Group, its
business, its financial position, its results or its
prospects — may exist or arise.
As part of its major risk management procedure, the
Group has mapped its main risks, which are reviewed
on an annual basis. This risk mapping exercise assists
the Group in identifying the major risks to which the
Group is exposed and to assess the potential impact
for each risk. The main risks described in this chapter
are those identified in the context of this risk mapping,
which assesses their level of risk, i.e. their probability
of occurrence, their potential impact and their level of
control (see section 6.1.1.1 Risk identification and
assessment).
Summary table of risks
Category
Risk
Level of risk
Strategic risks
Brand recognition
● ●
Competitive environment
● ●
Mergers & Acquisitions
● ●
Operational risks
Talent management (employees are Pluxee's greatest assets)
● ●
Third-party management
● ●
Fraud
● ●
Technological risks
Information Systems & Technology
● ● ●
Cyber & Data Security
● ● ●
Legal risks
Employee Benefit tax & social frameworks
● ● ●
Privacy and Data Protection
● ●
Competition law, anti-corruption, anti-money laundering and
countering the financing of terrorism regulation
● ●
Increasing regulation related to the payment industry
● ●
Financial risks
Counterparty and liquidity
● ●
Foreign Exchange Rate and currency
● ● ●
Tax
● ●
Climate risks
Environmental Sustainability
● Low
● ● Medium
● ● ● High
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Risk factors
6.2.1Strategic risks
Brand recognition
Level of risk
● ●
Risk description
As a result of the recent Spin-off, the Group now
operates under the brand name Pluxee. The Pluxee
brand may not enjoy the same awareness among the
Group's stakeholders as the former brand did. The
success of the Group's business going forward will
depend in part on its ability to build and grow under
the Pluxee brand.
As part of its new branding strategy, Pluxee is
currently registered as a trademark in most of the
countries in which the Group currently operates.
The risk to the Group's reputation increases as the
brand's deployment and awareness grow.
The Group believes that maintaining its reputation is
critical to its ability to attract and retain clients and
affiliated merchants, and appeal to consumers. The
Group's success in cultivating and protecting its
reputation will depend on a wide range of factors,
such as:
the quality and perceived value of the Group's
services;
the Group's ability to maintain high satisfaction
among clients and their employees;
the Group's ability to provide client support;
the efficiency of the Group's marketing efforts;
any service interruptions or delays;
the Group's compliance with laws and regulations;
any actual or perceived data breaches or data loss;
litigation or regulatory developments materially
affecting the Group's operations;
the Group's ability to address the environmental,
social, and governance expectations of its various
stakeholders and meet its own stated objectives in
these domains.
Loss of brand equity or damage to the Group's
reputation from one or more of the factors listed
above may reduce demand for the Group's offerings
and have a material adverse effect on its business,
financial condition, results of operations, and
prospects. Moreover, any attempts to restore the
value of the Group's brand and rebuild its reputation
may be costly and time-consuming, and such efforts
may not ultimately be successful.
Risk mitigation
Safeguarding and enhancing brand recognition is a
cornerstone of any successful business strategy. To
mitigate the risks associated with brand damage,
several key strategies have been implemented by
Pluxee. Firstly, the Group built a robust trademark
protection strategy. Pluxee registers and protects
trademarks in each country where it operates to
prevent unauthorized use or infringement. Secondly,
Pluxee employs tools such as social media monitoring,
to allow Pluxee to proactively identify and address
potential threats to the Group's brand reputation.
Additionally, Pluxee has developed comprehensive
communication guidelines and policies under the
responsibility of the Communication department,
ensuring that all brand messaging is aligned and
consistent. The Group's strong communication plan
to support brand reveal and build brand awareness is
deployed worldwide by its well-staffed communications
team, equipped with the necessary skills and
resources.
To further protect its brand and reputation, Pluxee
has established a robust crisis management plan.
This plan outlines the Group's response procedures
in the event of a negative incident, ensuring that it can
quickly identify and address issues, minimize damage,
and restore public trust. Moreover, the
comprehensive Ethics Charter that outlines Pluxee's
values and expectations for all stakeholders serves
as a guiding principle for the Group's business
practices and helps to prevent unethical behavior
that could harm Pluxee's reputation.
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Risk factors
Competitive environment
Level of risk
● ●
Risk description
The Group operates in a highly competitive
environment, with intensifying competition in recent
years. (For more on Pluxee's competitive landscape,
see section 1.4). Indeed, the sector in which the
Group operates has become increasingly digitalized
in recent years as benefits have transitioned from
paper vouchers to plastic cards and digital solutions.
Consumers now expect digital and seamless payment
experiences.
The Group faces competition from historical global
competitors as well as from local players. While the
Group has been competing with historical global
competitors in a context of gradual digitalization of
products, new entrants (including digital–native
businesses) may enter one or several markets with
new technology and fully digitalized products and
services which could offer more digital and seamless
experiences to clients, consumers, and/or merchants.
Further, these new entrants may use different
business models that could be preferred by clients or
merchants due to their lower cost, ease of use, or
popularity among employees. These business models
may generate lower margins, which could exert more
financial pressure on the Group, despite the Group's
extensive client human resources network and
affiliated merchant network.
The Group's growth, its profitability and the diversity
of its revenue sources depends on its ability to
continue to innovate, develop and adopt new digital
technologies to expand its existing offerings,
proactively identify new revenue streams and improve
cost efficiencies in its operations, all while meeting
rapidly evolving client and consumer digital
expectations.
The capacity of the Group to retain clients and
merchants and to sign new contracts is therefore
closely linked with its capacity to:
maintain technological advantages;
innovate to meet the expectations of its clients,
consumers, and merchants;
execute and deliver on the digital initiatives in which
it invests;
respond effectively and in a timely manner to
changes in technology affecting its product
portfolio.
If the Group is unable to meet these challenges, its
ability to compete effectively could decline, and the
Group could lose market share as a result.
Risk mitigation
Pluxee is focused on differentiating itself through
innovation in its portfolio of offerings, products, and
solutions, and the quality of the experience provided
to its clients, consumers, and merchants. By investing
approximately 10% of its annual revenues in capital
expenditure over the next three years, with a primary
focus on product, technology, and data, the Group
aims to further develop and enhance its digital
offerings. This includes exploring new service areas
through its own Payment and Product Engineering
capabilities, and through relevant partnerships or
disciplined M&A.
To better understand and meet the evolving needs of
its clients and consumers, the Group has
implemented and will continue to implement tools and
processes to gather insights and evaluate
satisfaction more frequently. This enables the Group
to identify areas for improvement and tailor its
offerings accordingly. Furthermore, the Group actively
monitors competitors' activities, regulatory changes,
and market trends across all geographies. Thus, the
Group is well-positioned to navigate the competitive
landscape and maintain its strong market position.
Mergers & Acquisitions
Level of risk
● ●
Risk description
Part of the Group's business strategy relies on
strategic transactions, which could involve
acquisitions and combinations of businesses or
assets, or strategic alliances or joint ventures with
companies. Through such strategic transactions, the
Group may aim to seek opportunities to expand the
scope of its existing services or add new clients. The
Group may not be able to successfully identify
suitable candidates in the future for acquisitions at
acceptable prices or at all, have sufficient capital
resources to finance potential acquisitions or be able
to consummate any desired transactions.
Acquisitions and the subsequent integration of any
acquired companies involve a number of risks,
including the following: (i) the business plan
assumptions underlying the Group's valuations may
not be accurate, especially those relating to
synergies, client retention or consumer demand,
(ii) the Group may not be able to successfully
integrate the acquired companies, their technologies,
their product ranges and/or their employees, as a
result of which such acquisitions may not deliver
expected synergies, (iii) there may be legal risks and
liabilities relating to the acquisition or the acquired
entity's historic operations, which may be unknown
or undisclosed at the time of the acquisition and for
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which the Group may not be indemnified fully or at all,
(iv) the Group may be unable to retain key staff
members and clients of the acquired company, and
(v) the Group may increase its leverage in connection
with its acquisitions, which may result in a decrease in
its credit rating.
If the Group is unable to finalize or complete in a
timely manner potential strategic acquisitions or
investments, despite significant time and resource
investments, this could represent a significant risk
and potential significant impacts on its business and
financial performance.
Risk mitigation
Pluxee employs a rigorous and comprehensive
approach to mergers and acquisitions (M&A), with a
particular focus on mitigating risks throughout the
process. Upon identification of a potential acquisition
target, the Group's M&A team, in close collaboration
with the Strategy team, orchestrates a thorough due
diligence exercise. This involves coordinating
investigations and audits across various
departments, including finance, legal, and information
systems and technology. External consultants are
also retained to provide expert analysis and validation
of critical aspects such as the target's integration
plan and asset valuation. Notably, Pluxee's processes
include integration planning alongside assessment. All
aspects of integration, including cultural, Human
Resources, operational and technological, are
addressed from the very beginning of the due
diligence process which allows for a smoother
transition and helps identify potential challenges early
on.
6.2.2Operational risks
Talent management
Level of risk
● ●
Risk description
The proper execution and delivery of Pluxee's projects,
products, and services requires executive officers,
qualified employees and other key personnel who
possess significant experience, expertise and
specialized skills that are important to the Group's
operations. Further, the Group's capacity to be
productive and profitable and the success of its growth
strategy depends on its ability to attract and retain
talented and skilled workers, including qualified
employees for Pluxee's digital operations. This challenge
is more significant given Pluxee's exposure to the risk of
knowledge loss, induced by employee turnover and
other factors. This risk directly threatens Pluxee's
intellectual capital, consisting of unique know-how,
procedures, and relationships, which can be difficult to
document and transfer. In the highly dynamic market in
which the Group operates, companies face high levels
of employee attrition and must compete for talent. A
lack of attention to employee engagement,
development, and retention could lead to a decrease in
service quality, which would jeopardize client
satisfaction and retention and therefore long-term
profitable growth, as well as the loss of talented
employees to other companies, which may in turn have
the effect of strengthening the Group's competitors.
Consequently, the success of the Group's growth
strategy depends in part on its ability to retain existing
and attract new talent.
Risk mitigation
Risk mitigation efforts focus on talent attraction and
retention. To foster a high-performance culture, Pluxee
invests in growing employee expertise through targeted
training and upskilling initiatives. By identifying and
nurturing top talent, coupled with robust talent
management and succession planning, Pluxee aims to
ensure business continuity. Additionally, enhancing the
Group's Employee Value Proposition (EVP) and
cultivating a diverse and inclusive workplace helps to
attract and retain top talent, mitigating the risk of skill
shortages and turnover. Pluxee also implements
effective knowledge management practices by
developing a comprehensive knowledge management
strategy and promoting a culture of knowledge sharing
through platforms, training, and process
documentation. Ensuring regular monitoring and follow-
up on employee engagement helps to maintain high
levels of motivation and satisfaction, further supporting
the Group's talent retention efforts.
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Risks and risk management
Risk factors
Third-party management
Level of risk
● ●
Risk description
In the course of conducting its business Pluxee relies
on critical suppliers and key partners to deliver
specific services to clients and consumers. In the
context of the digitalization of its products,
specifically, the Group relies on third-party providers
of technology, systems and networks. Securing the
continuity of such activities and partnerships as well
as the consumer experience is critical to the success
of the Group's business.
Further, through these partnerships Pluxee may be
exposed to adverse events and risks that may
negatively affect its partners. These adverse events,
such as lapses in compliance or ethics, fraud, and
cybersecurity incidents could harm Pluxee's
reputation, or have a detrimental impact on the user
experience of the Group's products and services that
rely on the affected partner impacted, as well as on
the Group's operating business model.
Risk mitigation
The Group has implemented a third-party
management framework encompassing contract
management processes, from negotiation to
termination, ensuring that performance expectations,
an observance of Pluxee's Code of Conduct, and
Service Level Agreements are clearly defined. A
thorough due diligence process is employed to
assess the financial stability, reputation, and
compliance of potential suppliers and partners.
Moreover, the Group has established a structured
third-party risk management framework to identify,
assess, and mitigate risks associated with these
relationships. By emphasizing the strategic
importance of third parties and incorporating
cybersecurity, privacy and data protection risk
assessment processes, the Group aims to
strengthen its supply chain, protect its reputation,
and ensure business continuity.
Fraud
Level of risk
● ●
Risk description
Online, card-based, and paper voucher-based
payment transactions may be subject to
sophisticated schemes, collusion to defraud or other
illegal activities, and the Group faces the risk that its
products may be subject to or used for such
activities.
In particular, Pluxee is exposed to forgery, theft,
fraudulent use and/or fraudulent requests for
reimbursement of its paper, card, and/or paperless
vouchers.
For paper-based products, the main type of fraud to
which the Group is exposed includes the
falsification or forgery of vouchers that could be
distributed en masse, resulting in high levels of
acceptance of such fraudulent vouchers by
merchants who would then request reimbursement
from the Group. Further, the theft of vouchers
during their storage or distribution exposes the
Group to non-material but frequent losses for which
all associated costs (reimbursements and re-
issuance of new vouchers) must be supported by
the Group.
For digital solutions, the main type of fraud to which
the Group is exposed includes fraudulent use of
card details for online purchases and/or "card not-
present" (CNP) transactions. These are made
possible after the theft of information using email
phishing or scamming.
With the digitalization of its portfolio and in line with
the digitalization of the broader global economy, the
Group has been facing an increasing level of
sophistication of fraud schemes. If the Group is
unable to counter new fraud techniques, the Group
could lose the confidence of its clients, affiliated
merchants, and consumers and its reputation could
be damaged.
Risk mitigation
To mitigate risk, the Group has placed the migration
from paper solutions to digital solutions at the heart
of its strategy. By transitioning to digital platforms, the
Group aims to significantly reduce the impact and
likelihood of mass fraud targeting paper-based
products. This transformation is complemented by
ongoing product enhancements and robust security
measures. Comprehensive security guidelines,
encompassing both digital and traditional formats,
have been implemented across the Group. To further
safeguard against fraud-related losses, the Group
maintains insurance coverage. For more, see section
6.1.2.3 Risk transfer (insurance).
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6.2.3Technological risks
Information Systems & Technology
Level of risk
● ● ●
Risk description
The efficient operation of the Group's business is
dependent on its Information Systems & Technology
(IS&T). Accordingly, the Group relies upon the capacity,
reliability, and security of its IT hardware and software
infrastructure and its ability to expand and update this
infrastructure in response to changing needs and
requirements.
Threats to the Group's IT systems arise from
numerous sources, not all of which are within its
control, including failures in hardware or software,
fraud or malice on the part of third parties, accidental
technological failure, electrical or telecommunication
outages, natural disasters, outbreaks of hostilities or
terrorist acts.
The Group also relies on third parties to support the
operation of its IT hardware and software infrastructure
and for cloud services. These third parties include
vendors, in particular Microsoft Azure, that provide
infrastructure and business system support services
that are integral to the Group's operations. If an event
were to occur that prevented the Group from being able
to use the third-party services on which it depends, the
Group's business and operations would be disrupted.
The failure of the Group's IT systems or those of its
vendors to perform as anticipated for any reason or
any significant breach of security could disrupt the
Group's business and result in numerous adverse
consequences, including reduced effectiveness and
efficiency of operations, inappropriate disclosure of
confidential and proprietary information, reputational
harm, increased overhead costs and loss of
important information, which could have a material
adverse effect on the Group's business, prospects,
financial condition and results of operations. For
example, IT or production system failures could block
cards issued by the Group such that client
employees would be temporarily unable to use the
value loaded on such cards to purchase meals or
other benefits. This would reduce the revenue the
Group generates from those cards while they are
blocked. In addition, the Group may be required to
incur significant costs to protect against damage
caused by these disruptions or security breaches in
the future.
Risk mitigation
The Group's IT Systems and Infrastructure are
protected from the above risk by applying several
layers of monitoring, governance, quality
assessments, security framework, controls, internal
and external audits. The process owners, IT internal
controls, and IT internal audits form three layers of
defense that proactively assess and identify risks and
mitigate against them in a timely fashion. Pluxee
follows the best practices of international standards
(such as ISO 27001) while building processes and
controls to ensure the continuity and the resilience of
Pluxee infrastructure and services. Additionally, all
Pluxee digital assets (i.e. Infrastructure, applications,
frameworks, etc.) are built with a security-by-design
approach. Pluxee applications are designed with built-
in industry standard security configurations on
identity management and payments guided by its
digital payment security framework. Pluxee's external-
facing applications are mostly part of its cloud
program for maximum availability and security
supported by its cloud partners.
Actions to mitigate technological risks include:
Disaster Recovery Plan;
Insurance coverage;
Project Risk management process: Confidentiality,
Availability and Integrity Risks - Third party risks
management processes;
Crisis Management Process.
Cyber & Data Security
Level of risk
● ● ●
Risk description
The Group may be vulnerable to cyberattacks, including
phishing, malware, and ransomware, targeting Pluxee or a
key third-party provider, resulting in unauthorized access
to data and systems, destruction of data and other
similar disruptions which may ultimately lead to the
inability to operate.
Moreover, the Group's IT systems, including its mobile
and online platforms, payment systems, card
management systems and customer relationship
management system, as well as the IT systems of its
third-party business partners and service providers,
contain proprietary or confidential information such
as banking details and sensitive personal data,
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including personally identifiable information entrusted
to the Group. The Group is therefore exposed to
cybercrime and to the risk of cyberattacks that could
impair the confidentiality of this information.
Information security issues, such as poor data
integrity, loss of data confidentiality, data breach and
lack of availability of key systems or collaboration
services, could result in high-cost and/or high-volume
impacts on the Group.
Although the Group implements both human and
system-wide controls, the risk of data breach,
particularly due to human error on the part of the
Group's suppliers or third parties, cannot be entirely
eliminated. In addition, the security, privacy and data
protection measures implemented by third parties, as
well as the measures implemented by any entity the
Group acquires or with whom it does business, may
not be sufficient to identify or prevent cyber-attacks.
Risk mitigation
The Group engages in many efforts to mitigate
information security risks, including maintaining a
cybersecurity program, an enterprise resilience
program, and insurance coverage, as well as regularly
testing and scanning its systems to address potential
vulnerabilities. For several years now, a Group
dedicated cybersecurity organization has been in
place to strengthen protection and resilience against
potential attacks.
Events and incidents are monitored through a
Security Operations Center. There is also Group-wide
collaboration on security and compliance topics such
as privacy and data protection, cyber threats, new
technologies and IT internal controls. The Group
invests in security infrastructure, tools and services
such as multi-factor authentication, endpoint security,
email and web threat monitoring, and Cloud
protection.
The Group's cybersecurity risks are mitigated through a
comprehensive multi-layered approach, combining
rigorous monitoring, governance, quality assessments,
and robust security frameworks with the capacity to
handle cybersecurity threats, incident and crisis
management, and actions for identifying the nature and
assessing the severity of a cybersecurity threats. These
efforts are supported by both internal and external
audits.
The Group adheres to international best practices,
such as ISO 27001 Information Security Management
Systems to build resilient processes and controls that
ensure the continuity and reliability of its infrastructure
and services. Cyber security teams carry out NIST
assessments at regular intervals to evaluate and track
the evolution of the maturity of Pluxee systems against
security standards and follow a proactive approach in
risk mitigation.
6.2.4Legal risks
Employee Benefit tax and social frameworks
Level of risk
● ● ●
Risk description
In the majority of the countries in which the Group
operates, the Group's employee benefit products are
supported by favorable tax and social frameworks,
which often reflect a social purpose. Where favorable
tax or social frameworks exist, the employer and/or
employee financial contribution to employee benefits
is subject to reduced tax or social security levies,
which has the effect of incentivizing the use of
employee benefits. For example, in Brazil, if employers
are registered with the PAT (Workers' Food Program
regulated by the Ministry of Labor), the amounts
granted in meal and food vouchers to their employees
will be exempted from social charges and shall not
constitute a salary. In addition and subject to certain
conditions, they may be able to claim a deduction of
up to 4% on income tax. Similar government-led
frameworks exist in other countries in which the
Group operates that provide employers with
opportunities for tax deductions through the
administration of employee benefits.
Because the competitiveness of employee benefit
products as part of an employee's overall
compensation depends on these tax and social
frameworks, a significant modification or the
cancellation of favorable tax laws or regulations could
result in a diminished market for employee benefit
products and thereby cause a decrease in the Group's
business volumes and revenues. Similarly, changes in
regulations that would have the effect of limiting the
commissions that employee benefits issuers are able
to charge merchants for these products could also
negatively impact the Group's revenues.
The resulting impact of any framework alteration on
the Group's business may differ depending on the
extent of any such change, the nature of employee
benefits affected as well as the scale of the Group's
activities in terms of business volume and client
portfolio in the specific country in which such a
change occurs. If such changes were to be adopted,
particularly in Brazil or France, this could have a
material adverse effect on the Group's business,
growth prospects, and operating results.
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Risk mitigation
For products that rely on favorable tax and social
frameworks, Pluxee undertakes continuous monitoring of
political, social, and economic developments in each
country in which it is present in order to proactively
identify proposed changes in the laws that could
unfavorably impact the Group. Pluxee also identifies
key government sector players in the countries where
it operates, as well as in the corporate world and
academia, that are involved with tax and social
frameworks at national and international levels, and
aims to develop long-term contacts with such players.
Privacy and Data Protection
Level of risk
● ●
Risk description
The Group handles extensive data, including personal
data, to run digital services, manage client, merchant
and consumer relationships, and oversee employees.
For the Group, this entails adhering to the EU data
protection regulation, namely the GDPR and other
local privacy, data protection and cybersecurity laws.
These regulations mandate proper handling of
personal data, and any violations could result in
financial penalties, disrupt business operations,
damage reputation, and impact trust within the
Group's ecosystem.
Risk mitigation
At Pluxee, respecting privacy and safeguarding
personal data are central to the Group's Integrity and
Reliability principles and is a collective responsibility.
The Group has strengthened its trust with employees,
consumers, clients, merchants, and shareholders, by
appointing a Group Data Protection Officer, who
reports directly to the Group General Counsel, a
member of the Executive Committee. The Group Data
Protection Officer has established a central team
dedicated to ensuring compliance with relevant laws
and the Group's data protection policies and
procedures. Local governance is managed by a
network of local data protection officers and privacy
leaders responsible for implementing the global data
protection program. They evaluate the compliance of
their local data processing activities using a self-
assessment questionnaire designed to assess the
effective implementation of the overall compliance
program.
An automated system handles all required
assessments for all IT and digital projects involving
personal data, from an initial privacy impact
assessment to a transfer impact assessment if
required. This ensures the Group complies with
"privacy by design" and upholds accountability
principles. (see section 5.2.2 Privacy, Data Protection,
and Cybersecurity) An automated risk assessment is
also conducted on IT and digital suppliers during the
RFP process and prior to signing any contracts.
The Group has implemented digital processes for
managing data protection rights, such as online forms
and a tracking tool to enhance the handling of
requests. Additionally, a response protocol is
established to ensure that any security incidents
leading to personal data breaches are effectively
managed.
The Group has updated all Pluxee privacy policies and
procedures, and a digital platform aimed at recording
user consent and preferences before installing
cookies is active on all corporate and business sites.
An essential element in cultivating a privacy-
conscious culture at Pluxee is the provision of training
on privacy and data protection to its employees. As of
August 31, 2024, 99.6% of Pluxee's workforce has
been successfully trained.
Competition law, anti-corruption, anti-money laundering
Level of risk
● ●
and countering the financing of terrorism regulation
Risk description
The Group is subject to antitrust and competition
laws administered by various governing bodies and
regulatory agencies, such as the French competition
authority, the European Commission and the Brazilian
Administrative Council for Economic Defense. These
and other government agencies, entities, and
individuals have jurisdiction to consider whether the
Group's business practices violate applicable
antitrust or competition laws of the countries and
regions in which the Group operates.
The Group is required to comply with various anti-
corruption, laws and regulations at both the global
and local levels, in jurisdictions around the world
where it does business.
As an issuer of cards, some entities of the Group are
subject to specific local anti-money laundering and
counter terrorism financing laws in various
jurisdictions.
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Risk factors
In certain countries, the Group benefits from
exemptions to these anti-money laundering and
counter terrorism financing requirements due to the
specific features of its products; however, such
exemptions are subject to change or discontinuation
in the future.
Operating mainly in limited-service networks, the
Group's products and services are minimally exposed
to the risks associated with money laundering and the
financing of terrorism; some specific services could
be misused for the purpose of money laundering or
financing terrorist organizations or actions when
diverted from their primary function (see section 5.2.1
Ethics & Compliance: Integrity, Reliability, Respect).
Risk mitigation
Pluxee is committed to complying with applicable laws
and regulations on antitrust and competition. Pluxee
has formalized its fair and legal competition approach
in its Ethics Charter as well as its Supplier Code of
Conduct. Initiatives have been put in place to raise
awareness among employees and suppliers of the
importance of complying with antitrust laws. This
commitment was strongly reaffirmed by the Group's
CEO to all country managers during Pluxee's first
international convention in May 2024.
The General Counsel function and more specifically
its Ethics and Compliance team has defined and
communicated an anti-corruption and anti-money
laundering program to all Pluxee units. These
programs are composed mainly of risk assessment
and mapping, an ethics charter, policies, guidelines
and procedures, training activities and a
whistleblowing communication line. A strengthened
global team monitors and supports local teams in the
management of global, regional and local laws and
regulations.
In 2024, Pluxee adopted a new Ethics Charter which
summarizes the main ethical principles that govern all
of Pluxee's interactions with its stakeholders and
third parties. These ethical principles are
implemented through concrete day-to-day activities.
Pluxee launches regular training sessions on
Responsible Business Conduct. By the end of FY
2024, the completion rate by all worldwide employees
was 99.6%.
The Group's policy on anti-money laundering and
countering financing terrorism includes the
assessment of the local exposure to the money
laundering risk, and monitoring the proper application
of mitigation measures such as evaluating their third
parties and verifying transactions. Since 2024, all
Pluxee units present their money laundering risk
management to local risk committee during regularly
scheduled meetings. Also, the Compliance community
meets regularly to ensure awareness of the program.
Increasing regulation related to payment industry
Level of risk
● ●
Risk description
Pluxee's products and services are subject to varying
degrees of regulation depending on the country in
which they are sold. The majority of the Group's
products and services are digital in nature and
characterized as vouchers, benefiting from the
exclusion or exemption from payment services
regulation in accordance with defined criteria. Other
Group products and services are subject to
requirements relating to the payment industry. The
Group's products and services are subject to
increasing regulation. In several countries, the
regulatory framework is evolving toward increased
protection of the beneficiaries of such products.
Regulations governing gift cards and other payment
cards, for example, are becoming broader, in
particular with respect to (i) information required to
be given to consumers at the time of sale, (ii)
commercial terms and (iii) the treatment of partially
used balance on expiration.
Due to the nature of its products and services, the
Group is subject to banking laws and regulations at
both regional and local levels. For example, in the
European Union, Directive (EU) 2015/2366, known as
the PSD2, requires providers of payment services to
comply with strong customer authentication
processes. In some countries, such as France, Brazil,
the United Kingdom, Belgium, Türkiye and Mexico,
specific organizations have also been set up to issue
payment instruments and manage electronic money
or payment services under the oversight of the local
supervisor in order to comply with legal and regulatory
requirements applicable to certain services. Such
laws and regulations may impose obligations that
could require the Group to take measures that may
impact:
the Group's organization, if it becomes necessary to
obtain a specific type of license for a dedicated
entity;
the Group's business model, if commercial terms
with clients or affiliated merchants and the specific
revenues linked to unused balances on expired
cards become limited; and/or
the Group's operations, if laws related to claims-
processing deadlines and obligations to perform
due diligence on corporate clients become more
stringent.
The growing number of laws and regulations may also
require the introduction of measures that are
technically or financially onerous for the Group. Many
countries have introduced legislative and regulatory
requirements that apply specifically to providers of
payment services and/or electronic money issuance.
260
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Risks and risk management
Risk factors
Risk mitigation
As a trusted partner striving for the long-term
sustainability of its business, Pluxee aims at
contributing to the development of laws and
regulations that are likely to have a favorable impact
on its business and its ecosystem partners.
Regarding this specific regulatory risk, Pluxee
implements targeted initiatives in line with its Ethics
Charter:
Monitoring political, social and economic
developments in countries and across regions to
identify upcoming regulatory changes which could
represent a risk to Pluxee's business or generate
opportunities to develop its business;
Increasing awareness and pedagogy on the nature
of Pluxee's activities which can be differentiated
from payment services, also highlighting their
positive impact (including by developing macro-
economic studies, research reports and surveys
with reputable researchers, and by participating in
discussions, platforms and associations with key
stakeholders);
Engaging in public debates as a trusted expert and
developing partnerships with stakeholders involved
in shaping public policies of interest for Pluxee's
existing programs or new ones, including payment
and e-money regulations.
In some countries where a specific license is
mandatory to operate its business, Pluxee has set up
dedicated entities to issue payment instruments and
manage e-money or payment services under the
supervision of the local authority to comply with legal
and regulatory requirements applicable to the related
digital product and services. This is notably the case
in the European Union, Brazil, Mexico, the United
Kingdom and India.
6.2.5Financial risks
Counterparty and liquidity 
Level of risk
● ●
Risk description
Financial Institution Counterparty Risk:
The Group is exposed to the credit risk of its
counterparties, comprised of the banks and financial
institutions in which the Group invests its float-related
and non float-related cash, including its restricted
cash related to the Float, the management of which
must comply with regulations governing the issuance
of benefits in the different countries in which the
Group operates. The Group may therefore incur
losses in the event of default or insolvency of one or
more counterparties. Counterparty defaults could be
amplified within the same region of the world due to
the interdependency of these counterparties or as a
result of a contagion effect impacting the banking
sector overall. Consequently, the default of one or
more significant counterparties of the Group could
have a material adverse effect on the Group's results
of operations and financial position.
Liquidity risk:
In connection with such obligations, the Group also
faces liquidity risk, or the risk that the Group will not
be able to meet its financial obligations as they
become due. The ability of the Group to raise new
financial resources is not guaranteed as access to
such financial resources depends on conditions in
the debt capital markets. Furthermore, the Group's
ability to make payments on its indebtedness will
depend on its ability to manage its working capital and
generate cash flows. Issuing new financial debt also
introduces interest rate risk. 
Interest rate risk:
Fluctuations in interest rates can significantly impact
the cost of borrowing for the Group. Rising interest
rates may lead to higher costs for new debt
issuances or renewals of existing loans, thereby
increasing borrowing expense and potentially
negatively impacting the Group's net profit.
As the Group carries its current debt mainly via bond
tranches, it may encounter challenges during
refinancing if interest rates have risen substantially
since the initial borrowing. Higher refinancing costs
could restrain cash flows and limit financial flexibility,
impacting the company's ability to pursue strategic
initiatives.
These factors underscore the importance for the
Group to proactively manage interest rate risk in its
financial planning and operations, ensuring resilience
and sustainable growth amidst market uncertainties.
Due to Pluxee's specific business model, part of its
revenue is generated from the interest income
derived from the float-related cash received from its
clients that their employees have not yet consumed.
This is referred to as float revenue. Fluctuations in
interest rates can also significantly impact this
revenue but in the opposite direction of the cost of
borrowing which could mitigate the global impact. 
Fiscal 2024 annual report
261
Risks and risk management
Risk factors
Customer counterparty credit risk:
Furthermore, the Group's business relies on its ability
to successfully obtain payment from its clients. The
Group is thus subject to the credit risk inherent in the
Group's business for its "post-paid" solutions or for
cases where payment terms are granted to clients for
"prepaid" solutions. In those cases, the Group relies
on the creditworthiness of its clients.
Risk mitigation
To mitigate these risks, the Group undertakes several
key strategies.
Financial institution counterparty risk:
The Group limits the concentration of risk held by any
single counterparty through a diversified investment
approach, thereby spreading exposure across a
range of institutions. This diversification not only
dilutes potential risks but also enhances the
resilience of the Group's financial portfolio.
Additionally, the Group places significant emphasis on
assessing the creditworthiness of its counterparties.
This involves a rigorous evaluation of their financial
stability and credit ratings, ensuring that the
institutions the Group engages with are reliable and
robust.
Furthermore, the Group actively avoids over-reliance
on a limited number of counterparties. By diversifying
its financial relationships, the Group minimizes the
impact of any single counterparty's failure, thus
safeguarding its financial stability.
In adherence to legal and regulatory requirements,
the Group also ensures compliance with all relevant
local laws and guidelines. This proactive approach not
only mitigates risks but also aligns the Group's
operations with best practices and regulatory
expectations.
Monitoring market conditions is another critical
aspect of the Group's risk mitigation strategy. By
remaining vigilant against economic downturns and
disruptions in financial markets, the Group can
anticipate and respond to potential threats, thereby
protecting its financial interests.
 Liquidity risk:
To secure its liquidity the Group has defined and
implemented a long-term financing strategy.
Following the spin-off, the Group secured a
comprehensive financing package with a consortium
of international banks, encompassing a 650 million
euro Revolving Credit Facility with an initial 5-year
term and 1+1 years extension (the first 1-year extension
was confirmed on October 2, 2024).
Furthermore, in early March 2024, the Group issued 1.1
billion euros in bonds, divided into two tranches: 550
million euros, with a 4.5-year maturity; and 550 million
euros with an 8.5-year maturity. These bonds were
issued to refinance the initial bridge loan previously
undertaken with a syndicate of seven international
financing institutions to refinance the Group's debt to
Sodexo.
Interest Rate Risk:
In terms of interest rate management, the Group is
considering the diversification of its exposure
between fixed-rate and floating-rate. 
Fixed-rate debt offers stability in interest costs but
exposes the company to the risk of higher costs if
interest rates decrease and the Group is therefore
unable to benefit from such interest rate
decreases; 
Floating-rate debt offers flexibility, as it allows the
Group to benefit from lower interest payments
when market rates decrease. However, it comes
with the risk of rising interest costs if rates increase. 
Additionally, the Group's substantial investment of its
float-related and non float-related cash balances,
which may equal or even exceed the amount of its
debt, is a powerful lever to mitigate its interest rate
risk, provided that the cash invested and the debt
due are both denominated in either fixed rates of
floating rates and over similar terms and maturities.
For that purpose, the Group is considering swapping
part of its bond-related interest rates from fixed to
floating, provided the related cost remains
acceptable. 
In this context, using derivative instruments such as
interest rate swaps, caps, or collars allows the Group
to mitigate exposure to interest rate fluctuations.
These instruments enable securing favorable rates or
capping potential increases, ensuring financial
stability and flexibility amid evolving economic
conditions.
Customer counterparty credit risk:
The Group has established a credit policy and
implements stringent creditworthiness checks. The
related processes ensure the safeguarding of the
Group's financial health and the minimization of
potential risks.
The Group strictly adheres to established credit
procedures, which encompass credit checking, client
selection, and credit follow-up. Compliance with such
procedures ensures that credit-related activities are
conducted consistently and in alignment with best
practices, thereby maintaining operational integrity. 
262
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Risks and risk management
Risk factors
Foreign Exchange Rate and currency
Level of risk
● ● ●
Risk description
The Group's subsidiaries primarily conduct their
business in local currency, meaning that most of their
revenues and expenses are denominated in the local
currency of the countries where they operate. This
reduces exposure to foreign exchange risk in their
day-to-day operations.
Translation risk:
The most direct currency risk arises from converting
financial data from local currencies to euros. This risk
materializes when financial results in local currencies
are translated into the reporting currency (euro). Due
to volatility in foreign exchange markets and the
Group's operations in 29 countries, these
translations can lead to financial statement
variances, which may not reflect the operational
performance of the local entity but rather the
fluctuations in exchange rates.
Transactional risk:
While a large portion of the Group's transactions
occurs in local currencies, certain operations, such
as the payment of dividends or intercompany charges
(e.g., management fees), expose the group to
currency risk. For example:
Dividends: When local entities pay dividends to the
parent company, the conversion of these payments
from volatile currencies to euros can lead to foreign
exchange gains or losses, particularly in regions with
unstable currencies;
Intercompany fees: Similarly, if services are
invoiced between group entities, delayed payments
or significant currency fluctuations between the
invoice date and payment date could affect the
Group's financial result.
Risk mitigation
Translation Risk:
The Group's policy is to invest cash generated by
operations in the local currency. This approach helps
avoid managing the liquidity risk tied to currency
fluctuations and minimizes exposure to currency risk
for the subsidiary cash balances. But, regarding the
Group's overall investment in its foreign subsidiaries,
the related foreign exchange translation risk is not
hedged.
Transaction Risk:
To manage and mitigate these risks, the Group is
implementing several strategies. By using financial
instruments, such as forward contracts, options, or
swaps, the Group mitigates the risk of currency
fluctuations affecting key transactions by locking in
exchange rates in advance. Ensuring prompt
settlement of intercompany invoices also minimizes the
transactional foreign exchange risk caused by currency
movements between invoicing and payment dates.
Tax
Level of risk
● ●
Risk description
As a result of its geographic footprint, Pluxee is subject
to taxation in multiple jurisdictions which have their own
laws and regulations. Although Pluxee is committed to
act as a responsible corporate citizen and pay its fair
share of taxes in the countries where it operates, these
laws and regulations are inherently complex, and the
Group has to make judgments and interpretations
about their application to its operations and businesses.
As there can be no assurance that the relevant tax
authorities will always agree with the Group's
interpretation of these laws or, as the case may be, that
relevant tax authorities will not deviate from the former
interpretations of applicable tax laws and regulations on
which the Group often relies, Pluxee may be subject to
tax controversies and litigation. See Fiscal 2024
Consolidated Financial Statements, note 10.2, related to
tax contingencies and disputes in which the Group is
engaged as of 31 August 2024.
Risk mitigation
Pluxee has implemented a comprehensive compliance
framework such that local teams in charge of tax
compliance working closely with the Group tax team
and, if required, with assistance from external tax
advisors, ensure that the Group operates adequately
in the complex and evolving tax landscape.
The Pluxee Group tax policies and procedures
contain more details on this framework, and are
available on the Pluxee Group corporate website.
As part of this policy, when the Group is subject to tax
scrutiny, controversies or litigation, Pluxee together
with its external tax advisors, makes sure that the
Group interests are properly defended and that, if
required, the appropriate tax provisions reflect the
potential financial exposure as a result of these
controversies or litigation.
Fiscal 2024 annual report
263
Risks and risk management
Risk factors
6.2.6Climate risks
Environmental Sustainability
Level of risk
Risk description
Pluxee faces environmental sustainability risks from
its greenhouse gas (GHG) emissions and from the
potential impact of climate change. These risks fall
into two categories:
a. Greenhouse gas emissions: Pluxee committed
publicly to a net-zero trajectory with an
associated GHG emissions reduction plan.
Pluxee's operations generate GHG emissions,
primarily from company vehicles, buildings, and
indirect sources like travel and products. Scopes
1 and 2 include GHG emissions from company
cars and distribution vehicles and energy from
buildings. Scope 3 includes GHG emissions from
travel and commuting, products, other purchases,
IT hardware (for more see section 5.5.1). By
making this public commitment, Pluxee is subject
to reputational risk if the trajectory is not followed;
b. The potential impact of climate change: could
disrupt Pluxee's business through physical
impacts on assets, supply chain and operations,
or transitional risks if the company fails to adapt
its business model to evolving regulation,
subscription of insurance policies, and consumer
preferences.
Risk mitigation
a. Pluxee has committed to achieving net-zero
emissions by 2035 (through the Group's Net-Zero
by 2035 program), aligning its targets with the
Paris Agreement's 1.5°C goal.
The company implements several measures to
achieve this goal:
Awareness and Measurement: Pluxee raises
awareness among employees and its value
chain about environmental issues. It also
measures its carbon footprint annually in all
operating countries;
Solutions and Governance: Pluxee has
developed a global action plan translated into
activities for each operating country. These
activities are monitored through a centralized
platform called Traace. To drive progress,
Pluxee has established net-zero committees
with the top 15 emitting countries and local
sustainability committees in 16 entities;
Investment and Implementation: the tracking
of Pluxee's carbon reduction progress is
embedded in the annual execution plan as a
key strategic initiative to be monitored and
implemented by Pluxee's in-country units.
During this process, Pluxee establishes the
appropriate budget to ensure an optimal level
of resources locally. Pluxee's Board may act on
recommendations from the Audit Committee
regarding priority sustainability initiatives, and
from the Nomination & Remuneration
Committee's recommendations on the
integration of ESG criteria in remuneration, as
well as ESG training for employees.
b. Pluxee is developing a Climate Adaptation Plan
aligned with upcoming CSRD reporting
requirements. The plan involves:
Risk Assessment: Pluxee is conducting a risk
screening analysis to identify climate-related
risks across its subsidiaries. This analysis
considers chronic and acute hazards
associated with temperature, wind, water, and
solid mass movement;
Working Group: An ESG impact working group
composed of relevant departments, suppliers,
and internal audit is leading the development of
the Adaptation Plan;
Approval and Implementation: Once the risk
assessment is complete, the Adaptation Plan
and Policy will be approved by the Executive
Committee and implemented by a designated
team.
Pluxee foresees an opportunity to position itself as an
intermediary for governments, supporting public
policies to develop eco-consumption and/or
sustainable mobility policies, and for merchants in
developing low-carbon offers. Moreover, Pluxee
foresees opportunities in providing beneficiaries and
merchants access to basic resilience services (see
section 5.5.4).
264
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Risks and risk management
Internal control procedures related to accounting and financial information
6.3Internal control procedures related to accounting
and financial information
Pluxee's Finance department is responsible for
preparing the accounting and financial information.
The Group and local finance teams have established
standard procedures and integrated tools to
produce and process financial information.
Local teams produce, on a monthly basis, a monthly
and a cumulative (year-to-date) income statement
starting at the beginning of the fiscal year, a balance
sheet, and a statement of cash flows. Three times a
year they also prepare updated forecasts for the next
quarters and for the full year based on the year-to-
date achievement and the updated forecast for the
rest of the fiscal year. The entirety of this information
and the related financial statements are consolidated
on a monthly basis by Group Finance.
Pluxee's Group Finance team, comprised of the
Controlling department (including the Consolidation,
FP&A, and Accounting Principles departments), the
Treasury and Financing department, and the Investor
Relations department perform controls and analyses
to ensure the reliability of published accounting and
financial information.
These departments report to the Group's Chief
Financial Officer. Their tasks thus include: 
preparing Pluxee's Company financial statements
and Group consolidated financial statements within
the timeframes required by law and International
Financial Reporting Standards (IFRS);
managing the budgeting and forecasting process
and preparing management reports, while ensuring
that data is consistent;
preparing the documents necessary to communicate
financial results and to enable Pluxee's management
to prepare the compulsory financial reports and
related materials, including financial press releases
and investor presentations;
designing and implementing Pluxee's accounting
and management methods, procedures and
guidelines;
identifying and overseeing any changes to Pluxee's
accounting and management information systems
that may be necessary; and
developing and maintaining a financial reporting tool
that aims to ensure that local accounting standards
comply with regulations, that they are available to
everyone involved in the preparation of accounting
and financial information, and that they can be
translated into Group accounting standards in
compliance with IFRS.
Pluxee's Tax Department designs and publishes the
Group Tax Policy. This policy aims to achieve tax
consistency worldwide and to ensure that taxes due
are paid in compliance with local tax rules in the
various geographic regions in which the Pluxee Group
operates. Both local and global tax teams ensure that
significant changes in local, European, and worldwide
tax laws are anticipated and correctly applied.
The Audit Committee reviews the annual and half-year
financial statements and the external auditor's
conclusions to form an opinion before the final review
of the financial statements by the Board of Directors.
6.4Board declaration
Based on the Company's current state of affairs, the
reports made directly available to the Board coming
from different processes, audits and controls, and the
information the Board has received from
management, the Board believes to the best of its
knowledge that:
the internal risk management and control systems
provide reasonable assurance that the financial
reporting does not contain any material
inaccuracies;
this Annual Report provides sufficient insight into
any material failings in the effectiveness of the
internal risk management and control systems with
regard to the risks associated with the strategy and
activities of the Company and its affiliated
enterprises (including strategic, operational,
compliance and reporting risks);
it is justified that the financial statements have
been prepared on a going concern basis; and
this Annual Report states the material risks and
uncertainties to the extent that they are relevant to
the Company's continuity for the period of
12 months after the preparation of this Annual
Report.
It should be noted that no matter how well-designed,
the internal risk management and control system has
inherent limitations, such as vulnerability to
circumvention or the potential to override the
controls in place. Consequently, no assurance can be
given that the Company's internal risk management
system and procedures are or will be, despite all care
and effort, entirely effective.
Fiscal 2024 annual report
265
Risks and risk management
266
Fiscal 2024 annual report
Pluxee: listed on Euronext Paris
since February 2024
Fiscal 2024 annual report
267
07
Capital and share ownership
268
Fiscal 2024 annual report
Capital and share ownership
Share capital
7.1Share capital
7.1.1The Spin-off
The Pluxee Group ("the Group") encompasses the
former Benefits & Rewards Services business
segment of the Sodexo Group, separated from
Sodexo's On-Site Services through the distribution of
Pluxee N.V. (the "Company") ordinary shares to
Sodexo shareholders and the subsequent admission
to listing of Pluxee's ordinary shares ("Ordinary
Shares") on the regulated market of Euronext Paris on
February 1, 2024 (the "Spin-off"). The Spin-off places
Pluxee in a stronger position to execute its strategies
and realize its full potential in fast-growing markets.
The Spin-off required the implementation of certain
preliminary transactions involving the transfer of
interests in order to separate Pluxee's operations
(former Benefits & Rewards Services business
segment of Sodexo). In particular, the Group entered
into the following transactions over the course of the
2023 calendar year through February 2024:
on August 31, 2023 the Company acquired 11.95% of
the shares of Pluxee International SAS from
Sodexo S.A.;
on September 1, 2023 Sodexo S.A. contributed the
remaining 88.05% of Pluxee International SAS
shares to the Company. As compensation for this
contribution, 146,348,320 new Ordinary Shares of
the Company with a par value of 0.01 euro each
were issued. Through the transactions of August 31,
2023 and September 1, 2023, the Pluxee business
was carved out to prepare a complete separation
from Sodexo's other activities;
the issued share capital of the Company amounted
to 1,471,746.92 euros and consisted of
147,174,692 Ordinary Shares with a nominal value of
0.01 euro each on November 3, 2023 as a result of
several transactions in its share capital in order to
achieve the required amount of Ordinary Shares
with regard to the distribution under the Spin-off
(see also section 7.1.2.2 History of share capital);
on November 15, 2023 Pluxee was converted from a
French simplified joint-stock company (société par
actions simplifiée) into a Dutch private limited
liability company (besloten vennootschap met
beperkte aansprakelijkheid) with the legal and
commercial name Sodexo Asset Management 2 B.V.,
and Pluxee's corporate seat (statutaire zetel) was
transferred to the Netherlands through the
execution of a notarial deed of conversion and an
amendment to the Articles of Association before a
Dutch notary;
on December 15, 2023 the combined (ordinary and
extraordinary) general meeting of Sodexo S.A.'s
shareholders approved the preparatory resolutions
for the Spin-off; on January 30, 2024 the ordinary
general meeting of Sodexo S.A.'s shareholders
approved the Spin-off;
on January 31, 2024 Pluxee was converted from a
Dutch private limited liability company (besloten
vennootschap met beperkte aansprakelijkheid)
into a Dutch public limited liability company
(naamloze vennootschap) through a notarial deed
of conversion and an amendment of the Articles of
Association executed before a Dutch notary;
after the execution of that notarial deed, the
authorized share capital of the Company amounts
to 6,000,000 euros, divided into (i) 300,000,000
Ordinary Shares with a nominal value of 0.01 euro
each and (ii) 300,000,000 Special Voting Shares
with a nominal value of 0.01 euro each.
The Spin-off of the Pluxee business consisted of:
(i) the distribution by Sodexo of 100% of the Ordinary
Shares to its shareholders by way of distribution
in kind deducted from Sodexo's reserves
(distribution en nature prélevée sur les réserves);
and
(ii) the subsequent admission to listing and trading of
all the Ordinary Shares on the regulated market of
Euronext Paris.
When the Spin-off took place, 147,174,692 Ordinary
Shares, representing 100% of Pluxee's share capital
and voting rights (other than certain shares retained
by Sodexo for adjustment purposes) were distributed
to Sodexo shareholders (other than Sodexo itself) in
proportion to their equity interest in the share capital
of Sodexo, at the rate on one Ordinary Share for every
Sodexo Share that such shareholders beneficially
owned on the record date of February 2, 2024.
Pluxee became an independent public company, no
longer part of Sodexo Group, on February 1, 2024.
Ordinary Shares began trading on an independent
basis on Euronext Paris at 9:00 a.m. CET on the same
date.
The Spin-off entailed the establishment of a "Loyalty
Share Register", maintained by or on behalf of the
Pluxee Group, in which the relevant particulars of
holders of Ordinary Shares who requested to (and
were otherwise eligible to) participate in the "Loyalty
Voting Plan" were registered. The Loyalty Voting Plan
enables holders of Ordinary Shares to request the
registration of all or part of their Ordinary Shares in
the Loyalty Share Register, with a view to receiving, in
accordance with and subject to the terms of such
arrangements as described in article 6 of the Articles
of Association and the Loyalty Voting Plan and any
such additional rules and regulations that shall be
published on the Company's website from time to
time, Pluxee special voting shares ("Special Voting
Shares"). The Loyalty Voting Plan is intended to
secure a degree of continuity in the governance in the
event an unsolicited approach is made which could
result in a change of control of Pluxee.
Fiscal 2024 annual report
269
Capital and share ownership
Share capital
7.1.2Share capital composition
7.1.2.1Share capital at August 31, 2024
At August 31, 2024 the Company's issued ordinary
share capital amounted to 1,471,746.92 euros, divided
into 147,174,692 fully paid-up shares of 0.01 euro par
value each.
Since January 31, 2024 Pluxee's aggregated share
capital was increased by a total amount of
630,403.63 euros by issuing 63,040,363 new special
voting shares, bringing the total number of issued
shares to 147,174,692 Ordinary Shares and
63,040,363 Special Voting Shares, all with a nominal
value of 0.01 euro. Ordinary Shares and Special Voting
Shares represent respectively 70.01% and 29.99% of
the total issued share capital of Pluxee.
Since January 31, 2024 the authorized share capital
of the Company amounts to 6,000,000 euros, divided
into (i) 300,000,000 Pluxee Ordinary Shares with a
nominal value of 0.01 euro each and (ii) 300,000,000
Special Voting Shares with a nominal value of
0.01 euro each.
The Board was granted by the general meeting of
shareholders an authorization for twenty-four months
from February 1, 2024 to issue Ordinary Shares up to
ten percent of the Company's issued share capital,
and to restrict or exclude the preemptive rights
accruing to shareholders in connection with the share
issuances and granting of rights to subscribe for
these Ordinary Shares.
7.1.2.2History of share capital
History and e volution of the ordinary share capital
Since its incorporation, the Company has issued the following Ordinary Shares:
Date
Nature of transaction
Number of
shares issued or
cancelled
Nominal amount
(in euros)
Cumulative
nominal
amount of
share capital
(in euros)
Total
cumulative
number of
shares in
circulation
Nominal
value (in
euros)
April 26,
2022
Incorporation of the
Company
(+) 10,000
(+) 10,000
10,000
10,000
1.00
July 24, 2023
Share capital decrease
(-) 9,999
(-) 9,999
1
1
1.00
July 24, 2023
Division of the nominal
value
(+) 99
-
1
100
0.01
September 1,
2023
Cash share capital
increase
(+) 26,272
(+) 262.72
263.72
26,372
0.01
September 1,
2023
In kind share capital
increase (as a result of
the contribution of
88.05% of Pluxee
International SAS shares
by Sodexo to Pluxee)
(+) 146,348,320
(+) 1,463,483.20
1,463,746.29
146,374,692
0.01
November 3,
2023
Cash share capital
increase
(+) 800,000
(+) 8,000
1,471,746.92
147,174,692
0.01
Evolution of stock ownership
At August 31, 2024
At February 1, 2024
Number of
shares
% of shares
Number of
shares
% of shares
Free float
82,875,646
56.31%
84,134,329
57.17%
Bellon S.A.⁽¹⁾
63,040,363
42.83%
63,040,363
42.83%
Treasury shares
1,258,683
0.86%
%
Ordinary Shares issued
147,174,692
100.00%
147,174,692
100.00%
(1) 100% of the 63,040,363 Special Voting Shares were issued for and are held by Bellon S.A. as part of the Loyalty Voting Plan. Bellon
S.A. notified the AFM on February 5, 2024 about the holding of 62,250,485 Special Voting Shares, and came into possession of the
remaining Special Voting Shares only in March 2024.
270
Fiscal 2024 annual report
Capital and share ownership
Share capital
The principal change in the ownership of the
Company's share capital since February 1, 2024 was
the overall creation of 63,040,363 Special Voting
Shares in February and March 2024 (for more see
section 7.1.1 regarding the Loyalty Voting Plan and 2.4.1
Rights attached to shares).
At August 31, 2024, no shareholders other than those
included in section 7.1.3.4 had disclosed an actual
shareholding exceeding 3% of the Company's
aggregate share capital. The Company is not aware of
any agreements between shareholders which may
result in restrictions on transfer of shares or
restrictions on the exercise of voting rights.
The evolution of treasury stock is described below in
section Treasury stock and liquidity contract.
The threshold crossings which were disclosed in
Fiscal 2024 are described in section 7.1.3.3.
7.1.2.3Relations with Bellon S.A.
As of August 31, 2024 the French company Bellon S.A.
held 42.83% of the ordinary shares and 59.98% of the
voting rights of Pluxee N.V. Bellon S.A. is the active
holding company owned by the Bellon family and the
Company's ultimate controlling entity. Bellon S.A.
intends to continue playing such a long-term dual role
in Pluxee which ensures Pluxee's independence as
well as it guarantees a long-term vision and strategy of
sustainable and profitable growth.
On January 29, 2024 Pluxee N.V. entered into a
management and service agreement (convention
d'animation et de prestations de services) on an
arm's length basis with Bellon S.A. which contains
certain arrangements between the Company and
Bellon S.A.:
Bellon S.A. provides Pluxee N.V.'s Board of Directors
with its proposal regarding the overall orientation of
its strategy, its development, the orientation of its
activities, and its investments. To this end, the
Company entered into an Executive Chair
secondment agreement with Bellon S.A. whereby
Didier Michaud-Daniel, a senior executive of
Bellon S.A., is seconded to the Company to perform
the offices as an Executive Director and Executive
Chair of the Board. The Executive Chair is
remunerated by Bellon S.A. up to the amount of
such person's remuneration as determined by the
Board, based on the recommendations of the
Company's Nomination and Remuneration
Committee, plus all the associated tax and social
costs. Bellon S.A. re-invoices the Company on a
euro-for-euro basis for such remuneration, plus the
related social security charges and taxes.
Bellon S.A. provides the Company with services
notably in the areas of finance and stock markets.
These services are provided by a senior executive
employed by Bellon S.A. and seconded to the
Company to perform the duties of Chief Financial
Officer of the Group. To this end, the Company
entered into a Group CFO secondment agreement
with Bellon S.A. invoiced on a euro-for-euro basis;
The expense recognized in Fiscal 2024 under this
services agreement amounts to 1.2 million euros.
Since the Company's listing, the Company has not
entered into any other transactions with legal or
natural persons who hold at least 10% of the shares in
the Company. Prior to the Company's listing and Spin-
off from the Sodexo Group, the Company has entered
into several agreements with Sodexo S.A., which at
that time was the 100% shareholder of the Company.
Best practice provision 2.7.5 of the Code has been
complied with. See section 13.2 of the Prospectus for
further details on these related party transactions
entered into by the Company with Bellon S.A. and
Sodexo S.A. in Fiscal 2024.
Fiscal 2024 annual report
271
Capital and share ownership
Share capital
A long-term vision ensured through controlling-family shareholding
Pluxee's independence is ensured through the shareholding of the family of Pierre Bellon, founder of
Sodexo. Following Pluxee's Spin-off from the Sodexo Group, the family-held control of Pluxee guarantees
the Group a long-term vision and strategy of sustainable and profitable growth. As of August 31, 2024,
Bellon S.A. held 42.83% of Pluxee’s ordinary share capital and 59.98% of the total voting rights.
In 2015, Mr. and Mrs. Pierre Bellon and their children
entered into a 50-year agreement which prevents
the direct descendants of Pierre Bellon, founder of
Sodexo, from freely disposing of their shares in Bellon
S.A. Bellon S.A. has no intention of selling its
shareholding in Pluxee to third parties.
Pluxee's sustained commitment to developing a
successful offering, nurturing lasting client relationships
and building a truly international organization reflects
Bellon S.A.'s long-term vision.
To ensure this independence, a management and
service agreement was entered into between Pluxee
and Bellon S.A. in 2024 for an initial five-year period,
to consolidate the position of Bellon S.A. as the
Group’s active holding company.
Bellon S.A.'s participation in Pluxee
Distribution of Pluxee's ordinary share capital
Distribution of the voting rights
At August 31, 2024
At August 31, 2024
PLU2024_URD_EN_7.1.2.3_v2.svg
  * With its place of management and sole registered location in France
** Including 1,258,683 treasury shares deprived of voting rights in accordance with applicable law
41231686041601
272
Fiscal 2024 annual report
Capital and share ownership
Share capital
7.1.3Listing/Trading of Pluxee Ordinary Shares
On February 1, 2024, Pluxee's ordinary shares were admitted to listing and trading in compartment A of Euronext
in Paris, a regulated market of Euronext Paris S.A., under the ticker PLX and the ISIN code NL0015001W49.
7.1.3.1Information on stock trading
The Euronext sector classification for Pluxee is as follows:
Industry
Industrials
SuperSector
Industrial Goods and Services
Sector
Industrial Support Services
Sub-sector
Transaction Processing Services
Pluxee shares are eligible for SRD (Service de
règlement différé or Deferred Settlement Service), a
mechanism that enables taking leveraged share
positions and is mainly used by retail investors as an
alternative to margin accounts; and PEA (Plan
d’épargne en actions), a savings product that
enables tax-advantaged investment in the shares of
qualified French and European companies.
The Company's shares are included in the following Euronext stock indexes(1):
Index
Ticker
CAC All Share
PAX
CAC All-Tradable
CACT
Euronext Tech Leaders
TCLP
CAC Mid 60
CACMD
CAC Mid & Small
CACMS
CAC Consumer Discretionary
FRCG
CAC SBT 1.5
CSBTP
Euronext Biodiversity Screened Index
BISWP
Euronext Developed Market
ENDMP
Euronext Equileap Gender Equality Eurozone 100
EQGEP
Euronext Eurozone 300
EZ300
Euronext EZ Transatlantic
ENZTP
Euronext France PAB 50
FPABP
Euronext CA Index
CAIND
Euronext Eurozone SBTI 1.5 Index
ZSBTP
(1) Not an exhaustive list.
7.1.3.2Share buyback
The Board of Directors was granted by the general
meeting of shareholders an authorization to purchase
Pluxee Ordinary Shares for eighteen months from
February 1, 2024 up to ten percent of the Company's
issued share capital at the time of such repurchase, at
prices ranging from the nominal value of the Ordinary
Shares up to one hundred and ten percent of the
market price for the Ordinary Shares; provided that (i)
for open market or privately negotiated repurchases,
the market price shall be the price for the Ordinary
Shares on the Euronext Paris at the time of the
transaction; (ii) for self-tender offers, the market price
shall be the volume weighted average price ("VWAP")
for the Ordinary Shares on the Euronext Paris during a
period, determined by the Board, of no less than one
and no greater than five consecutive trading days
immediately prior to the expiration of the tender offer;
and (iii) for accelerated repurchase arrangements, the
market price shall be the VWAP for the Ordinary Shares
on the Euronext Paris over the term of the
arrangement. The VWAP for any number of trading days
shall be calculated as the arithmetic average of the
daily VWAP on those trading days.
On March 4, 2024 Pluxee announced the launch of a
share buy-back program of up to 30 million euros with
a duration of up to June 30, 2024. The share buy-back
program was carried out in accordance with the
above-mentioned authorization granted by the
general meeting of shareholders to the Board of
Fiscal 2024 annual report
273
Capital and share ownership
Share capital
Directors, and the provisions of the Market Abuse
Regulation (EU) 596/2014 and Commission Delegated
Regulation (EU) 2016/1052.
The intent of the share buy-back program launched
on March 4, 2024 is to hold the shares bought back
as treasury stock for the purpose of meeting the
Company's obligations under free share plans. The
Company appointed a broker to execute the share
buy-back program in accordance with all applicable
regulations. The broker made decisions relating to the
purchase of Pluxee shares independently of the
Company.
At August 31, 2024 a total of 1,124,706 shares,
equivalent to 0.54% of the issued share capital, had
been recorded in the financial statements as bought
back at a weighted average price of 26.67 euros per
share.
The general meeting of shareholders also granted to
the Board of Directors an authorization for twenty-
four months from February 1, 2024 to cancel treasury
shares from time to time.
7.1.3.3Treasury stock and liquidity contract
On February 1, 2024 Pluxee entered into a liquidity
contract with BNP Paribas Financial Markets to
enhance the liquidity of the Company's shares on
both the buy and sell sides once they were admitted
to trading on Euronext Paris. At the outset, 10 million
euros were allocated to the liquidity account.
The liquidity agreement provides for an initial term
expiring on December 31, 2024 with an automatic
renewal for successive periods of twelve months. The
liquidity contract may be terminated by either party
under the following conditions:
at any time by Pluxee without prior notice;
at any time by BNP Paribas Financial Markets,
subject to prior notice of one month.
The implementation of the liquidity contract is carried
out in accordance with a separate authorization to
purchase Ordinary Shares, granted by the general
meeting of shareholders to the Board of Directors, for
eighteen months from February 1, 2024, and with the
legal framework in force, i.e., with the provisions of
Regulation (EU) No. 596/2014 of the European
Parliament and of the Council of April 16, 2014 on
market abuse (MAR), Commission Delegated
Regulation (EU) 2016/908 of February 26, 2016
supplementing Regulation (EU) No. 596/2014,
Section 3 of Title 4 of Book 2 of the Dutch civil code
and AMF Decision No. 2021-01 of June 22, 2021 (AMF
Decision), applicable as of July 1, 2021.
The execution of the liquidity contract may be
suspended as follows or in the following cases:
under the conditions set forth in article 5 of the
decision of the Autorité des marchés financiers
(AMF, the French financial markets regulator);
in the event of expiry of the applicable authorization
granted by the General Meeting;
in the event Pluxee or its subsidiaries hold more
than 50 percent of Pluxee's share capital as a
result of further purchases;
at the request of Pluxee, giving prior notice of two
business days to BNP Paribas Financial Markets, to
enable the voting rights attached to shares to be
counted before a general meeting or the dividend
rights attached to shares to be counted before any
dividend is paid.
At August 31, 2024 the balance of the liquidity
account in the financial statements was 133,977
shares and 3.3 million euros. Since its implementation
on February 1, 2024 until that date, the Company has
recorded as purchases under the liquidity contract
for 1,185,263 shares for a total of 31.0 million euros,
and sales for 1,051,286 shares for a total of 27.7 million
euros.
7.1.3.4Threshold crossing
Since February 1, 2024 the following threshold crossings have been reported to the AFM as per the AFM's public
register (see section 7.1.2.2 in respect of Bellon S.A.'s holding in the Company):
Date
Nature of
transaction
Share
capital level
Voting rights level
Instrument type
Company/Investor
February 5, 2024
Downward
1.87%
2.21%
Ordinary Shares
BlackRock Inc. (1)
February 2, 2024
Downward
2.87%
3.40%
Ordinary Shares
BlackRock Inc. (1)
February 1, 2024
Upward
3.03%
3.56%
Ordinary Shares
BlackRock Inc. (1)
February 1, 2024
Upward
8.05%
8.05%
Ordinary Shares
Artisan Partners Limited
Partnership
(1)Aggregate shareholding including potential shares and voting rights.
274
Fiscal 2024 annual report
Capital and share ownership
Share capital
7.1.4Share trading performance
7.1.4.1Stock market overview
On August 31, 2024, Pluxee shares closed at 21.45 euros per share compared to 26.00 euros per share as
technical reference price at the date of the Spin-off and listing on February 1, 2024.
Pluxee's share performance in comparison with indices (base 100 at February 1, 2024)
26938034885570
7.1.4.2Market data
(in euros)
Average
closing price
Highest
closing price
Lowest
closing price
Average
trading volume
February 2024
27.1
29.9
24.7
24,451,064
March 2024
27.1
28.5
25.9
5,388,153
April 2024
26.7
29.3
24.2
3,903,120
May 2024
30.2
31.8
28.2
3,778,179
June 2024
27.6
29.6
25.3
3,275,537
July 2024
23.5
28.8
20.5
6,115,029
August 2024
20.8
21.9
19.1
2,743,180
7.1.4.3Market capitalization
Based on a closing share price of 21.45 euros on
August 31, 2024 and shares in issue, the market
capitalization of the Group at August 31, 2024 was
3,130 million euros compared to 3,827 million as at
February 1, 2024.
As of August 31, 2024, Pluxee was ranked 23 rd within
the CAC Mid 60 index, which includes the 60 largest
mid-cap companies by market capitalization on the
Paris stock exchange after the CAC 40 and the CAC
Next 20.
Fiscal 2024 annual report
275
Capital and share ownership
Share capital
7.1.4.4Traded volumes
From February 1 to August 31, 2024, the average daily number of shares traded reached 334 thousand on the
Euronext platform.
Monthly trading volume (in million euros)
29137058141153
Monthly trading volume (in million of shares)
29137058141171
1 See definition in section 3.5 Alternative performance measure (APM) definitions
276
Fiscal 2024 annual report
Capital and share ownership
Bonds and credit rating
7.2Bonds and credit rating
On March 4, 2024, Pluxee N.V. issued bonds for an
aggregate amount of 1.1 billion euros structured in two
tranches:
550 million euro bond issue with a 4.5-year maturity,
redeemable at par value on September 4, 2028 and
bearing interest at an annual rate of 3.5% (effective
interest rate of 3.71%), with interest payable
annually on September 4 (commencing on
September 4, 2024);
550 million euro bond issue with a 8.5-year maturity,
redeemable at par value on September 4, 2032,
and bearing interest at an annual rate of 3.75%
(effective interest rate of 3.87%), with interest
payable annually on September 4 (commencing on
September 4, 2024).
The bonds received a BBB+ rating (with a stable
outlook) from Standard & Poor's and were admitted to
trading on the regulated market of Euronext in Paris
as from their issue date.
The proceeds of the bonds issue were used to repay
the bridge loan (see Fiscal 2024 Consolidated
Financial Statements, note 3.1).
Further details of Standard & Poor's credit note can
be found on Pluxee's investor website.
7.3Financial calendar
Fiscal 2024 Financial Calendar
December 18, 2024Fiscal 2024 Annual Shareholders' Meeting
Fiscal 2025 Financial Calendar
January 8, 2025First Quarter Fiscal 2025 Revenues
April 17, 2025First Half Fiscal 2025 Result
July 3, 2025Third Quarter Fiscal 2025 Revenues
October 30, 2025 Annual Fiscal 2025 Results
December 17, 2025Fiscal 2025 Annual Shareholders' Meeting
These dates are indicative and may be subject to change without notice. Regular updates are available in the
calendar on the Group's website www.pluxeegroup.com. 
7.4Dividend policy
The Company's dividend policy aims at securing long-
term shareholder loyalty through a regular increase in
dividends, and contemplates an annual ordinary
dividend to the holders of Pluxee ordinary shares
targeting a payout ratio of at least 25% of the Group's
Adjusted net profit (attributable to the equity holders
of the parent) 1 for the relevant prior financial year.
Dividends will be subject to the Company's
compliance with applicable law and will depend on,
among other things, the Company's results of
operations, financial condition, level of indebtedness,
capital requirements, contractual restrictions,
business prospects and other factors that the
Company's Board of Directors may deem relevant.
Fiscal 2024 annual report
277
Capital and share ownership
278
Fiscal 2024 annual report
Appendix
Fiscal 2024 annual report
279
08
Other information
280
Fiscal 2024 annual report
Other information
Persons responsible for the annual report and the audit of financial statements
8.1Persons responsible for the annual report and the
audit of financial statements
8.1.1Statements of the persons responsible for the Directors' report
Sections 1 , 2.1 to 2.4, 2.8, 3, 5, 6, 7, 8.1.1, 8.2 and 8.6 of this Annual Report concern the Directors' report within the
meaning of article 2:391 of the Dutch civil code.
The information contained in this Annual Report will enable shareholders to form an opinion on the situation of
the Company and the operations, which are submitted to shareholders for adoption.
On behalf of the Board, it is hereby declared that to the best of their knowledge:
the consolidated financial statements and the
Company financial statements for the fiscal year
ended August 31, 2024 prepared in accordance
with the applicable accounting standards, provide a
true and fair view of the assets, liabilities, financial
position and profits or losses of the Company and
undertakings included in the consolidation taken as
a whole; and
the Annual Report provides a true and fair view of
the state of affairs at the balance sheet date, and
of the development and performance during the
fiscal year ended August 31, 2024 of the Company
and undertakings included in the consolidation
taken as a whole, and a description of the principal
risks the Company and these undertakings face.
Issy-les-Moulineaux, October 30, 2024
Didier Michaud-Daniel
Pluxee N.V. Executive Chair
8.1.2Responsibility for the audit of the financial statements
External statutory auditor
First appointed
Term of office
Term of office expires
PricewaterhouseCoopers Accountants N.V.
Represented by F.S. van der Ploeg RA
January 31, 2024
1 fiscal year
General meeting of shareholders
adopting the accounts for Fiscal 2024
8.2Appropriation of results
Articles 31, 32 and 33 of the Articles of Association
provide that the Board of Directors shall determine
which part of the net profit for the fiscal year shall be
attributed to the reserves. The general meeting of
shareholders may dispose of a reserve only upon a
proposal of the Board of Directors and to the extent it
is permitted by law and the Articles of Association.
Dividends may only be paid after adoption of the
Annual Accounts from which it appears that the
shareholders' equity of the Company exceeds the
amount of the paid up and called up part of the share
capital plus the reserves which must be maintained
by law. The Board of Directors will propose at the
annual General Meeting of shareholders on
December 18, 2024 the payment of a dividend of
0.35 euro per Ordinary Share from the net profit of
the Company for Fiscal 2024 of 112 million euros as
shown in the Company statement of comprehensive
income. The part of the full amount of profits shown in
the Company statement of comprehensive income
for Fiscal 2024 that will not be distributed, shall be
added to the relevant reserves of the Company (in
accordance with the Articles of Association and
Dutch law) in order to further strengthen the capital
position of the Group.
Fiscal 2024 annual report
281
Other information
Persons responsible for the annual report and the audit of financial statements
8.3Contacts
Further information regarding Pluxee is available from the Investor Relations department, which can be reached
by email: investors@pluxeegroup.com.
8.4Locations
Pluxee has an operational presence in 29 countries. The details of the Group's main offices can be found on
Pluxee's website:
Continental Europe
Latin America
Rest of the world
Austria
Belgium
Bulgaria
Czech Republic
France
Germany
Italy
Luxembourg
Poland
Portugal
Romania
Spain
Brazil
Chile
Colombia
Mexico
Panama
Peru
Uruguay
China
India
Indonesia
Israel
Morocco
Philippines
Tunisia
Türkiye
UK
US
282
Fiscal 2024 annual report
Other information
Glossary
8.5Glossary
The terms "we", "our" and "us" are used to describe the Group in the introductory chapter of this Annual Report.
They refer primarily to the consolidated companies in respect of the Pluxee business.
8.5.1Financial terms
Additional increase in average face value
Further increase in the average amount charged on
the cards, digitally delivered services or paper
vouchers issued by the Group.
Adjusted basic / diluted earnings per share
Adjusted basic or diluted earnings per share is a
supplemental non-IFRS financial measure. It is
calculated by dividing Adjusted net profit
(attributable to the equity holders of the parent) by
respectively basic weighted average number of
shares or diluted weighted average number of shares.
Refer to section 3.5 Alternative performance
measure (APM) definitions
Adjusted net profit
Adjusted net profit is a supplemental non-IFRS
financial measure and serves as the basis for
calculating the dividend payout ratio.
Adjusted net profit consists of Net profit (attributable
to Group equity holders) restated for the impact of
items recognized in Other operating income and
expenses, net of income tax and non-controlling
interest.
Refer to section 3.5 Alternative performance
measure (APM) definitions
Business volume issued (BVI)
Business volume issued corresponds to the
cumulative value of benefits issued by the Group on
behalf of clients in the form paper vouchers, cards
and digitally delivered services, and in respect of
which commissions are charged to clients.
Business volume reimbursed (BVR)
Business volume reimbursed corresponds to volumes
reimbursed by the Group when such paper vouchers,
cards and digitally delivered services are presented
to merchants by employee consumers for payment.
Capital expenditures
Capital expenditures (CAPEX) refer to "Acquisitions of
property, plant and equipment and intangible assets" as
shown in the consolidated cash flow statement.
Development
Annualized business volumes issued from the new
Employee Benefits client contracts signed over the
period.
Face Value
Face Value corresponds to the amount marked on
the cards, digitally delivered services or paper
vouchers issued by the Group.
Float-related cash
Float-related cash is a supplemental non-IFRS
financial measure. It corresponds to the cash
collected from clients in relation to the value loaded
on cards or the issuance of digital solutions or paper
vouchers, but not yet reimbursed to merchants
(Float).
Float is calculated as Value in circulation and related
payables minus Net trade receivables related to the
float (corresponding to Trade Receivables related to
the float restated from Advances from clients).
Refer to section 3.5 Alternative performance
measure (APM) definitions.
Net Financial (Debt) / Cash
Net Financial (Debt) / Cash is a supplemental non-
IFRS financial measure. It evaluates the Group's
liquidity, capital structure, and financial leverage. Net
Financial (Debt) / Cash consists of gross borrowings
and lease liabilities, minus the Cash and cash
equivalents (net of overdraft) and Current financial
assets.
Refer to section 3.5 Alternative performance
measure (APM) definitions
Net retention
Net retention measures Pluxee's ability to retain and
expand its client base. It corresponds to the
evolution in business volumes issued over the year -
excluding Public Benefits - resulting from: (i) the
increase in average face value, number of employee
consumers, cross-sell, (ii) the impact of client loss,
and (iii) the full year impact of last-year cross-sell and
loss. It is expressed as a percentage of business
volumes issued over the prior year.
Fiscal 2024 annual report
283
Other information
Glossary
Non-Float Related Cash
Non-Float related Cash is calculated as Cash, Cash
equivalents and Current financial assets excluding
the cash collected from clients in relation to business
volumes issued.
Refer to section 3.5 Alternative performance
measure (APM) definitions.
Organic revenue growth
Organic Growth is a supplemental non-IFRS financial
measure of operating performance. Organic growth is
calculated as growth in the current period, calculated
using the exchange rate for the prior fiscal period, and
adjusted for the impact in the comparable prior
period to include or remove the effect of acquisitions
and/or divestitures that have occurred subsequent
to that period.
Refer to section 3.5 Alternative performance
measure (APM) definitions.
Portfolio growth
Portfolio growth corresponds to the increase in the
number of employees and consumers from an existing
client for a given product or service and cross-selling.
Recurring cash conversion rate
The Recurring cash conversion rate is a supplemental
non-IFRS financial measure. It measures the ability of
the Group to convert its Recurring EBITDA into Cash.
Recurring cash conversion rate consists of the ratio
of Recurring free cash flow to Recurring EBITDA.
Refer to section 3.5 Alternative performance
measure (APM) definitions.
Recurring EBITDA
Recurring EBITDA is a supplemental non-IFRS
financial measure and is used to assess the
performance of reported operating segments.
Recurring EBITDA is calculated by deducting the
impact of amortization, depreciation and impairment
of intangible assets, property, plant and equipment,
and right-of-use assets relating to leases (as reported
in the line Depreciation, amortization and impairment
of the consolidated income statement) from the
Recurring operating profit (Recurring EBIT)
presented in the consolidated income statement.
Refer to section 3.5 Alternative performance
measure (APM) definitions.
Recurring EBITDA margin
Recurring EBITDA margin is a supplemental non-IFRS
financial measure that consists of the ratio of
Recurring EBITDA to Total Revenues.
Refer to section 3.5 Alternative performance
measure (APM) definitions.
Recurring free cash flow
The Recurring free cash flow is a supplemental non-
IFRS financial measure. It measures the net cash
generated from operations that is available for
strategic investments (net of divestments), for
financial debt repayment, and for payments of
dividends to shareholders.
Recurring free cash flow is calculated as Net cash
provided by operating activities as shown in the
consolidated cash flow statement minus (i)
Acquisitions of property, plant and equipment and
intangible assets, (ii) Repayments of Lease liabilities
and (iii) Restatement of Other operating income and
expenses on Net cash from operating activities.
Refer to section 3.5 Alternative performance
measure (APM) definitions.
Recurring Liquidity Generated by Operations
(LGO)
Recurring Liquidity Generated by Operations provides
information to measure the net cash generated from
operations regardless of the differences in regulations
governing the issuance of digitally delivered services,
cards and paper vouchers.
Recurring Liquidity Generated by Operations is
calculated as Recurring Free Cash Flow plus the
Change in restricted cash related to the Float.
Refer to section 3.5 Alternative performance
measure (APM) definitions.
Recurring operating profit (Recurring EBIT)
Recurring operating profit (Recurring EBIT) is a
supplemental non-IFRS financial measure and
corresponds to Operating profit (EBIT) before "Other
operating income and expenses".
Refer to section 3.5 Alternative performance
measure (APM) definitions.
Take-up rate
Take-up rate corresponds to the ratio between
Operating revenue and business volume issued in
Employee Benefits.
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Other information
Glossary
8.5.2Other terms
AFM
The Dutch Authority for the Financial Markets
(Stichting Autoriteit Financiële Markten).
AMF
The French Authority of the Financial Markets
(Autorité des Marchés Financiers).
Annual Accounts
The Company's Dutch statutory annual accounts as
defined in article 2:361(1) BW.
Annual Report
This report as prepared by the Company's Board
pursuant to article 2:391 BW.
Articles of Association
The articles of association of the Company.
Audit Committee
The audit committee of the Board.
B2B
Business-to-Business.
B2B2C
Business-to-Business-to-Consumer.
Bellon S.A.
A French joint stock company (société anonyme),
with registered office at 17, place de la Résistance,
92130 lssy-les-Moulineaux, France, and registered
with the Commercial and Company Registry of
Nanterre, under number 055812440.
Beneficiaries
Targeted categories of citizens (e.g. vulnerable
populations, children, students, and households)
accessing specific benefits from public (central,
regional or local government bodies) or private
entities (NGOs, foundations).
Board, or Board of Directors
The Board of Directors (raad van bestuur) of the
Company.
Board Rules
The rules which govern the organization, decision-
making and other internal matters of the Board.
BV
Business Volume.
BVI
Business Volume Issued (see section 8.5.1).
BW
Dutch civil code (Burgerlijk Wetboek).
Chief Executive Officer
The person (who may be an Executive Director or a
person who is not a member of the Board) designated
by the Board as the Company's chief executive
officer. The person currently designated as such, is
not a member of the Board.
CET
Central European Time.
Client commissions
Client commissions correspond to commissions billed
to clients on Business volume issued, when cards,
digitally delivered services or paper vouchers are
issued by the Group.
Code
The Dutch Corporate Governance Code, dated
December 20, 2022.
Company
Pluxee N.V.
Collaborative Human Resource Information
System (CHRIS)
Pluxee's proprietary digital human resources
management system, which seamlessly links all the
key stages in an employee's lifecycle, from
recruitment through on-boarding, performance
management, compensation management, learning
and development, and internal mobility through
departure from the company.
Consumers
Employees and other beneficiaries who use the
benefits granted by their employer or by a public/
private institution throughout the Pluxee affiliated
merchant network.
Cross-selling
Cross-selling corresponds to an existing client
ordering in a new product or service.
CSR
Corporate Social Responsibility.
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Other information
Glossary
CSRD
"Corporate Sustainability Reporting Directive",
Directive (EU) 2022/2464 of the European
Parliament and the Council of December 14, 2022.
DE&I Policy
Diversity, equity and inclusion policy dated November
2023, adopted by the Company's Board and made
available on Pluxee's website.
Digitalized BVI
Share of Business Volume delivered through non-
paper form factors (card-based and non-card-based)
divided by total Business Volume (excluding Public
Benefits). Digitalized BVI is usually expressed as a
percentage of total BVI.
Director
A member of the Board.
DPO
Data Protection Officer.
Dutch Corporate Governance Code
See definition of Code above.
EEA
European Economic Area.
Employee Net Promoter Score (eNPS)
A scoring system designed to help employers
measure employee satisfaction and loyalty within the
organization.
Employee retention rate
Measures the percentage of employees that remain
at the Company over a specific period of time. It is
calculated as follows: 1 - (total number of voluntary
departures over the last 12 months / average
headcount over the last 12 months). The calculation
encompass all Pluxee employees with permanent
contracts
EU
European Union.
Euronext Paris
Euronext Paris, a regulated market of Euronext Paris S.A.
Executive Chair
Senior executive leaders of the Pluxee Group led by
Pluxee N.V.'s Chief Executive Officer
Executive Committee
Comprised of 11 senior leaders from across the Group,
reporting directly to the Chief Executive Officer.
Executive Director
A Director appointed as an Executive Director.
Fiscal 2023, Fiscal 2024, etc.
Fiscal year of Pluxee starting on September 1 of a said
year and ending on August 31 of the following calendar
year.
FTE
Full Time Equivalent.
GDP
Gross Domestic Product.
GDPR
Regulation (EU) 2016/679 on the protection of natural
persons with regard to the processing of personal
data and on the free movement of such data.
General Meeting
General meeting of the Company, being the corporate
body, or where the context so requires, the physical
meeting of shareholders.
Group
The Company and its Group Companies.
Group Companies
The Company's subsidiaries within the meaning of
article 2:24b BW.
HR
Human Resources.
IAS
International Accounting Standards.
ICSID
International Centre for Settlement of Investment
Disputes.
IFRS
The International Financial Reporting Standards as
adopted by the EU.
ISIN
International Securities Identification Number.
IT
Information Technology.
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Glossary
KPI
Key Performance Indicator.
Lead Director
The Non-Executive Director designated by the Board
as the Chair (voorzitter) of the Board for purposes of
Dutch law, if and for as long as such Non-Executive
Director carries the title of Lead Director.
LGPD
Law No. 13.709 of 14 August 2018, General Personal
Data Protection Law ("LGPD"), which was further
amended by Law No. 13.853 of 8 July 2019.
Local Leadership
Local Leadership includes the Pluxee Group's
country leadership team members, i.e., the members
of the country executive committees with reference
to the DE&I policy established in November 2023,
and to the plan rules of Pluxee's performance share
plans dated February 21, 2024.
Loyalty Share Register
The register maintained by or on behalf of Pluxee, in
which the relevant particulars of holders of Ordinary
Shares who have requested to (and are otherwise
eligible to) participate in the Loyalty Voting Plan shall
be registered.
Loyalty Voting Plan
The arrangements pursuant to which holders of
Pluxee's Ordinary Shares may request the registration
of all or part of their Ordinary Shares in the Loyalty
Share Register, with a view to receiving, in accordance
with and subject to the terms of such arrangements
as described in article 6 of the Articles of Association
and otherwise as published on the Company's
website from time to time, Special Voting Shares.
LTI
Long-term incentive.
M&A
Mergers and acquisitions.
Management Position
Management Position includes employees classified
as managers or directors and Pluxee Leadership.
Market Abuse Regulation
Regulation (EU) No. 596/2014 of the European
Parliament and the Council of April 16, 2014 on market
abuse and Commission Delegated Regulation (EU)
2016/1052 of February 26, 2016.
Meal & Food
Pluxee's primary historical line of employee benefits.
Medium-sized business
Merchants managed by an independent business
owner with a size defined by their annual turnover or
number of employees.
Merchant commissions
Merchant commissions correspond to commissions
billed to merchants on business volume reimbursed
when such cards, digitally delivered services or paper
vouchers are reimbursed by the Group.
Net retention rate
Net retention measures Pluxee's ability to retain and
expand clients. It corresponds to the evolution in
business volumes issued over the year – excluding
Public Benefits – resulting from: i) the increase in
average face value, number of employee consumers,
cross-sell, ii) the impact of client loss, and iii) the full
year impact of last-year cross-sell and loss. It is
expressed as a percentage of business volume
issued over the prior year.
Nomination and Remuneration Committee
The Nomination and Remuneration Committee of the
Board.
Non-Executive Director
A Director appointed as Non-Executive Director.
NPS
Net Promoter Score, which is a measure used to
gauge customer loyalty, satisfaction, and enthusiasm
with a company.
Ordinary Shares
The ordinary shares in the Company's share capital,
with a nominal value of 0.01 euro each.
PAT
Programa de Alimentação do Trabalhador (Worker's
Meal Program), the legal framework in Brazil that
regulates employee meal and food vouchers.
Pluxee, the Pluxee Group
Pluxee refers to the Company. The Pluxee Group is
comprised of the Company and its affiliates. Pluxee may
also refer to the Pluxee Group, as the case may be.
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Other information
Glossary
Pluxee Leadership
Pluxee Leadership includes the Chief Executive
Officer, Pluxee's Executive Committee, the direct
reports of the Pluxee Executive Committee members
(excluding executive assistants) and the members of
Local Leadership.
Pluxee Shares
The Ordinary Shares and Special Voting Shares.
Prospectus
The Company's listing prospectus dated January 10,
2024 and filed with the AFM in the context of the
admission to listing and trading of all Ordinary Shares
on Euronext Paris.
PSD2
Directive (EU) 2015/2366 of the European Parliament
and of the Council of November 25, 2015 on payment
services in the internal market, repealing Directive
2007/64/EC.
Remuneration Policy
The Company's current policy concerning the
remuneration and benefits of the Board.
SBTi
The Science Based Targets initiative is a
collaboration between the Carbon Disclosure Project
(CDP), the United Nations Global Compact, World
Resources Institute, and the World Wide Fund for
Nature (WWF). It's objective is to accelerate climate
action in the private sector to support the global
economy in reducing emissions -50% before 2030
and achieving net-zero emissions before 2050.
Scope 1
Direct Greenhouse Gas (GHG) emissions that occur
from sources that are owned or controlled by Pluxee.
Scope 2
Indirect Greenhouse Gas (GHG) emissions from the
generation of purchased energy by Pluxee.
Scope 3
Indirect Greenhouse Gas (GHG) emissions that are
not covered under Scope 2 criteria occurring in
Pluxee's value chain.
Shareholder
A holder of Pluxee share(s), which can be Ordinary
Share(s) or Special Voting Share(s).
Small and Medium Enterprise (SME) Merchants
Merchants managed by an independent business
owner with a size defined by their annual turnover or
number of employees.
Sodexo, Sodexo S.A. and Sodexo Group
Sodexo S.A. is a French joint stock company (société
anonyme), listed on Euronext-Paris, with registered
office at 255, quai de la Bataille de Stalingrad, 92130 lssy-
les-Moulineaux, France, and registered with the
Commercial and Company Registry of Nanterre, under
number 301 940 219. Sodexo S.A. and its controlled
affiliates form the Sodexo Group. Sodexo may refer to
Sodexo S.A. and / or the Sodexo Group, as the case may
be.
Sodexo's On-Site Services
Sodexo's segment of business excluding Benefits &
Rewards Services at the time of the Spin-off.
Sodexo Shares
The ordinary shares in the share capital of Sodexo.
Special Voting Shares
The special voting shares in the Company's share
capital, with a nominal value of 0.01 euro each.
Spin-off
Distribution of the Company's ordinary shares to
Sodexo S.A.'s shareholders, which resulted in the
separation of the former Benefits & Rewards Services
business segment from the Sodexo Group, with the
subsequent listing of the Company's ordinary shares
on Euronext Paris.
STI
Short-term incentive.
TSR
TSR measures the shareholder's return in a given period
of time, taking into account both the increase in the
share price and the dividends received and reinvested.
VWAP
Volume Weighted Average Price.
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Other information
Additional Sustainability Information
8.6Additional Sustainability Information
8.6.1Pluxee's Reporting Methodology.
8.6.1.1Non-financial indicators
Choice of indicators
In Fiscal 2024, the Pluxee Group continues to
disclose Corporate Responsibility related information
and data, available in chapter 5 of this Annual Report.
The Group has opted to disclose indicators:
Aligned with the indicators previously shared in
Fiscal 2023 as part of Sodexo's Universal
Registration Document (URD) p. 233;
Aligned with the European Non-Financial Reporting
Directive;
To address the expectations of other external
stakeholders, including shareholders and rating
agencies.
In addition, Pluxee's indicators:
Are key in allowing the Group to monitor progress in
the areas identified as key topics;
Include measures of the tangible benefits Pluxee
brings to its clients;
Enhance stakeholder knowledge about Pluxee,
increasing awareness and engagement;
Provide visibility for Group and country
management on progress made.
Scope of consolidation
Indicators include all entities which are fully
consolidated for financial reporting purposes.
Reporting periods
The reporting period used for Employees retention
rate and women in leadership and management
position is aligned with the financial reporting
period.
The Fiscal 2024 employees engagement survey
was carried from April 9, 2024 to May 7, 2024.
Employees trained on responsible business
conduct was carried out between May 15, 2024 and
August 31, 2024.
The Business Volume Reimbursed (BVR) benefiting
Small and Medium Merchants, total energy
consumption in Direct Operations, Share of the
Renewable electricity in buildings, Scope 1 & 2 GHG
emissions are from June 1, 2023 to May 31, 2024.
This reporting period is due to the time required to
collect, carry out the appropriate internal controls,
and measure the indicators. The Group will align
with the financial reporting period as of Fiscal 2025
to ensure compliance with the CSRD regulation.
Fiscal 2024 social, governance, and
environmental indicators
Social – Individuals
Employees engagement (%):
Scope:
Eligible employees;
Survey excludes employees who were on parental
leave, sabbatical leave, , and health-related leave
during the survey period (April 9 to May 7, 2024);
Survey was sent to 4,988 employees, taking into
account the exclusion rule outlined above;
Number of responding employees was 4,439,
equivalent to a 89% response rate by eligible
employees.
Methodology: Employee engagement is calculated
as the share of responding employees whose
average score is greater or equal to 7.5 out of 10
engagement questions, and across all responding
employees.
Employees retention rate (%)
Scope:
All permanent contracts at Pluxee are included
and fixed-term contracts are excluded;
Comprises voluntary departure only (excludes
involuntary departures due to death, job
performance, misconduct, workforce reduction,
or work authorization).
Methodology: Retention rate = 1 – (total number of
voluntary departures over the last 12 months /
average headcount over the last 12 months).
Women in leadership and management position (%)
Definitions:
Pluxee Leadership includes the Chief Executive
Officer, Pluxee's Executive Committee, the direct
reports of the Pluxee Executive Committee
members (excluding executive assistants) and
the members of Local Leadership. Local
Leadership includes the Pluxee Group's country
leadership team members.
Management position includes employees
classified as managers or directors and Pluxee
Leadership.
Methodology:
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Additional Sustainability Information
Women in management position = (Headcount of
women in management positions / Total Pluxee
management position headcount)*100.
Women in leadership position = (Headcount of
Women in Pluxee Leadership / Total Pluxee
Leadership headcount)*100.
Governance – Trusted Partner
Employees trained on responsible business
conduct (%):
Scope:
Active employees who are working for Pluxee at
the date of calculation and are included in the
headcount,
Eligible employees excluding those who are on
long-term health-related or parental leave, interns
and temporary / casual employees,
Modules required for completion by all employees:
Four Responsible Business Conduct training
Modules and acknowledgment of the new Pluxee
Ethics Charter within 40 first days of work. The
completion of a refresh is requested of all eligible
employees after two years of tenure. For this year,
all employees have been included.
Methodology:
(number of active eligible employees who
completed the required modules /total number of
active eligible employees)*100.
Social – Communities
Business Volume Reimbursed benefiting Small &
Medium merchants (€):
Definition:
Business volume reimbursed corresponds to
volumes reimbursed by the Group when such
paper vouchers, cards, and digitally-delivered
services are presented to merchants by
employee consumers for payment;
Small and medium merchants are defined as
those enterprises managed by an independent
business owner, with small and medium-sized
defined on a country-by-country basis, based on
annual turnover or number of employees, with an
OECD database taken as the reference.
Methodology: sum of all Business Volume
Reimbursed to small and medium-sized
merchants as per the definition above;
Exchange rate: the rate used is an average
constant rate during the reporting period.
Environment – Energy
Total Energy Consumption in Direct Operations
(kWh)
Scope:
kWh of electricity and district heating and steam
from buildings;
kWh of electricity per electric company vehicles;
Fuel for company vehicles and buildings,
converted into kWh using calorific value.
Methodology: sum of electricity, district heating and
steam, and fuel kWh.
Share of the renewable electricity in buildings
(% kWh)
Scope: renewable electricity consumed by Pluxee
buildings in kWh. Renewable electricity
encompasses wind, solar or geothermal sources as
well as biomass ,and hydropower sources when
sustainable. For sites where it is not possible to
obtain renewable electricity from the network
directly, the Group also includes the procurement
of energy attribute certificates (EACs).
Methodology: (sum of renewable electricity kWh
consumption in buildings/sum of total electricity
consumption in buildings)*100
Environment - Carbon
Scope & Methodology
Scope 1: includes the direct emissions associated
with the combustion of fuel from Pluxee's vehicle fleet,
as well as the fuel consumption in directly controlled
buildings, such as gas used for heating.
Scope 2: includes the indirect emissions from the use
of electricity and district heat for buildings and sites
that Pluxee directly controls, as well as the electricity
used for Pluxee's electric vehicles fleet.
Scope 3: Fuel and energy-related activities are
related to the upstream emissions of the energy
consumed for Scope 1 & 2: transportation, production
and losses related to energy consumption.
Scope 3 Upstream Leased Assets entails the Pluxee
offices and other sites, where Pluxee doesn't pay for
the energy consumption directly.
Scope 3 Purchased goods & services includes the
production of Pluxee products, the use of the Group's
IT equipment and software as well as all its 'other'
purchases as a business, such as office maintenance,
furniture, intellectual services, etc.
Scope 3 Upstream transportation & distribution
includes the distribution of Pluxee products from its
suppliers or Pluxee sites to its clients.
Scope 3 Downstream transportation & distribution
includes the collection of all Pluxee vouchers and
products from merchants, and their transportation to
end-of-life.
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Additional Sustainability Information
Scope 3 Business travel includes travel by plane,
train, short-term car rentals, and taxis.
Scope 3 Employee commuting encompasses Pluxee
employee travel to and from their workplace.
Scope 3 End-of-life treatment of sold products
concerns the end treatment of Pluxee products after
they have been used.
As Pluxee's business model is based on negative
working capital whereby it leases all its assets, the
Group does not calculate emissions in Scope 3
Capital goods. Given the nature of Pluxee's physical
and digital products, which require external hardware
that consumes electricity to run Pluxee's software,
the emissions of Scope 3 Use of Sold Products are
considered indirect. Pluxee provides end products for
which there are no emissions from processing,
transformation or inclusion in another product by
third-parties after sale by Pluxee and before use by
the end consumer. Therefore Scope 3 Processing of
sold products is not applicable to the Pluxee Group.
Finally, the waste generated for Pluxee's sites is
minimal and considered nonmaterial. Therefore the
Group excludes Scope 3 Waste Generated in
Operations from its GHG inventory. However, the
waste related to the Group's products sold to clients
is included in its Scope 3 Category 12 End-of-life
treatment of sold products.
All the Group's carbon calculations are based on
verified physical data reported by its subsidiaries
across the world. In the exceptional case of a
subsidiary not being capable of providing one of the
physical indicators collected, emissions are
estimated for that subsidiary based on the reported
data from the other subsidiaries on that same year
and a 'driver' indicator, such as the workforce,
revenue or Business Volume Issued.
Databases
The following databases are used for the calculation
of Pluxee's carbon footprint:
International Energy Agency (IEA); the UK
Department for Business, Energy & Industrial
Strategy (BEIS); France Agence de la transition
écologique (ADEME) Base Empreinte; U.S.
Environmental Protection Agency (EPA) Climate
Leaders, and the Association of Issuing Bodies
(AIB) are used to calculate all energy-related
emissions: Scope 1, Scope 2, Scope 3 Fuel- and
energy-related activities, Scope 3 Upstream Leased
Assets.;
The UK Department for Business, Energy &
Industrial Strategy (BEIS) and France's Agence de
la transition écologique (ADEME) Base Empreinte
are used for other indicators such as Scope 3
Purchased Goods and Services; Scope 3 Business
Travel; Scope 3 Upstream and downstream
transportation & distribution; and Scope 3
Employee Commuting;
EcoInvent v3.9 (Allocation cut-off) is used to
calculate emissions related to Scope 3 Purchased
goods and services, and the UK Government GHG
Conversion Factors for Company Reporting is used
for Scope 3 End-of-life treatment of sold products.
Improvements in Fiscal 2024
Only a few improvements were added to this year's
carbon footprint calculations, as many of the principal
changes were introduced in and kept from Fiscal
2023.
Pluxee improved the identification of its buildings
(offices and other sites) to be able to better classify
the sites considered leased assets, while in Fiscal
2023 some of these were included in Scope 1 & 2
emissions from buildings. This change allowed the
Group to include the electricity and fuel consumption
emissions from the leased buildings in Scope 3
Leased Assets.
The methodology adopted in Fiscal year 2023 for
Scope 3 Employee Commuting, which consisted of
asking all employees about office commuting patterns
in Pulse (the annual engagement survey) has been
improved to discard emissions from commuting with
company vehicles, which are already accounted for in
Scope 1. These changes have been incorporated to
Fiscal 2023 and 2024 Employee Commuting data
collected through Pulse and have been considered in
the new estimate of this category of emissions from
Fiscal 2017 to Fiscal 2021.
As per Fiscal 2023, an inflation correction has been
applied for emissions factors used in purchases
reported in spend (for non-food goods & services).
Reporting framework and tools
Each year, Pluxee endeavors to improve its
processes. To this end the Group has implemented a
reporting tool for gathering and consolidating
information.
Consistency checks are embedded within the tools
and additional control testing is performed.
The consolidation of workforce data is performed by
the Group Human Resources department. For the
employee retention rate, employees trained in
responsible business conduct, women in leadership
positions, and women in management positions the
Group is using a centralized Human Resources
System called CHRIS (Workday).
Certain strategic workforce indicators are consolidated
monthly or quarterly to ensure detailed updates.
The consolidation of environmental data is performed
by the Global Sustainability team.
All information published in this report was also
examined by the Group's external auditors. For more
on the details of this assessment, see section 5.6.3.
1 Climate delegated regulation of June 4, 2021 and the appendices thereto supplementing (EU) 2020/852 by specifying the technical criteria for
determining under what conditions a business activity can be considered as making a substantial contribution to climate change mitigation or
adaptation; European Commission delegated regulation 2021/2178 of July 6, 2021 and the appendices thereto, supplementing (EU) regulation
2020/852 specifying the method for calculating the key performance indicators and the narrative information to be published; and European
Commission delegated regulation 2022/1214 of March 9, 2022 modifying delegated regulation 2021/2139 and 2021/2178 (gas and nuclear).
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Other information
Additional Sustainability Information
The selected indicators1 are shared in section 5.6.2
(ESG Indicators) with "limited assurance" by the
Group's independent auditors. These indicators are:
Business Volume Reimbursed benefiting Small &
Medium merchants (€);
Share of the renewable electricity in buildings (%
kWh);
Total Energy Consumption in Direct Operations
(kWh);
Scope 1 & 2 GHG emissions (tCO2e);
Women in leadership position (%);
Women in management position (%);
Employees retention rate (%);
Employees trained on responsible business
conduct (%);
Employees engagement (%).
8.6.1.2 Green taxonomy
Regulatory context
In accordance with the European Union (EU)
regulation 1 2020/852 of June 18, 2020 and its
delegated acts (referred to as Taxonomy regulation
or the Regulation), Pluxee is required to publish for
Fiscal 2024, performance indicators that highlight the
proportion of eligible and aligned revenues,
investments (CapEx), and operating expenditure
(OpEx) associated with economic activities
considered to be sustainable within the meaning of
this regulation considering their contribution to the six
environmental objectives defined in Article 9 of the
regulation:
Climate change mitigation;
Climate change adaptation;
Sustainable use and protection of water and marine
resources;
Transition to a circular economy;
Pollution prevention and control;
Protection and restoration of biodiversity and
ecosystems.
An economic activity is considered as "eligible" if it is
included in the list of activities described in the
Taxonomy delegated acts.
An activity becomes "aligned" when it meets all the
technical screening criteria, consisting of specific
conditions and performance objectives necessary to
demonstrate substantial contribution to one of the
six environmental objectives listed above, when it
Does Not Significantly Harm (DNSH) the other
environmental objectives, and if the Company
complies with the minimum safeguards related to
human rights, corruption, taxation and fair
competition.
Methodology elements
The financial information used to conduct this
analysis comes from central financial systems
completed with additional reporting as part of the
year-end closing.
The indicators were reviewed and analyzed jointly by
Global Sustainability and Finance teams, and
supported by third-party experts to ensure
consistency of the decisions regarding eligibility and
alignment, as well as consistency with Fiscal 2024
consolidated revenue, investments and operating
expenses.
Results for Fiscal 2024
Taxonomy indicators for Fiscal 2024 are summarized
below:
Capex (%)
Eligible
6.3%
Aligned
—%
Eligibility analysis
Eligible activities
Pluxee carried out a review of its activities and
investments in countries, with a view to determining
which ones are likely to be eligible within the meaning
of the EU Taxonomy and its delegated acts.
Pluxee offers a full suite of Employee Benefit &
Engagement solutions. These solutions do not
explicitly fall within the scope of the Taxonomy
regulation, and therefore no eligible Revenues have
been identified. As of today, only a few of the Group's
investments (CapEx) and operating expenses (OpEx)
correspond to eligible activities defined by the EU
taxonomy:
Acquisition and ownership of buildings, for leases of
buildings (CapEx);
Transport by motorbike, passenger car, and light
commercial vehicles for the Group's vehicles fleet
(CapEx);
Data processing, hosting and related activities, for
the Group's servers hosted on premise (CapEx and
OpEx).
Eligible investments (CapEx)
As Pluxee's revenue-generating activities are ineligible,
its eligible CapEx includes only CapEx considered
individually eligible, as defined in the Taxonomy
regulation. The eligible CapEx identified mainly
corresponds to the increase of right-of-use assets
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Additional Sustainability Information
related to leases on buildings. Following this analysis,
eligible CapEx for Fiscal 2024 was assessed at 6% of
total CapEx. The denominator amounts to 411 million
euros and includes additions and scope entrance of
intangible assets (excluding goodwill) and property, plant
and equipment for 384 million euros, as well as right-of-
use assets for 27 million euros. It is important to note
that the total CapEx for Fiscal 2024 comprises the
intangible assets recognized as part of the strategic
partnership concluded with Santander in Brazil
(intangible asset relating to the exclusive distribution
right of Pluxee's Employee Benefit solutions in the
Santander network for 226 million euros, and identifiable
intangible assets of Santander's Employee Benefits
activity in Brazil acquired by the Group in June 2024 for
42 million euros).
Eligible Operating Expenditure (OpEx)
Operating expenditure within the meaning of the
Taxonomy Regulation is limited to a few categories of
cost and represents less than 10% of Group's
operating expenses. Therefore, Pluxee has elected to
use the materiality exemption provided in the
regulation.
Alignment analysis
Generic "Do No Significant Harm" (DNSH)
For its eligible activities to be taxonomy aligned, the
Group is required to perform a Climate risk
assessment relevant for those activities. The Group's
strategic plan identifies Climate adaptation as a major
topic for the coming years, and as a result, a study on
risks, vulnerability and mitigation actions regarding
physical events induced by climate change was
launched in Fiscal 2024. While an analysis of climate
risks was carried out at the Group level, it did not
cover the specific aspects of the activities
considered eligible within the meaning of the
Taxonomy regulation considering the insignificant
amounts involved.
As a result, for Fiscal 2024, Pluxee does not meet the
conditions for alignment defined by the green
taxonomy with regard to the DNSH "climate change
adaptation" (Appendix A).
Minimum safeguards
Based on an internal analysis, the Group concluded
that it complies with the four themes covered by the
minimum safeguards:
Human rights
The respect for and promotion of human rights is a
fundamental commitment in the Company's approach to
conducting business responsibly. It sets the baseline
for the way the Company interacts with employees,
clients, consumers, partners, and suppliers.
Pluxee understands human rights as the set of
principles that are recognized internationally through
documents such as the International Bill of Human
Rights and the International Labor Organization's
Declaration on Fundamental Principles and Rights at
Work. The United Nations Guiding Principles on
Business and Human Rights, as well as Pluxee's
commitment to the ten principles of the United
Nations Global Compact, provide a framework for the
Group's actions through its employees, and for its
overall understanding of the topic. All Pluxee
employees are responsible for understanding and
respecting these principles. As of August 31, 2024,
99.6% of employees had acknowledged their
understanding of Pluxee's Ethics Charter and its
principles.
Anti-corruption
Pluxee has documented its approach in Pluxee's Ethics
Charter. The Group has deployed a comprehensive
Responsible Business Conduct training program, aligned
with Pluxee's guiding principles and Ethics Charter. This
program addresses topics such as harassment, anti-
corruption and anti-bribery, data privacy, conflicts of
interest, and fair competition (see more in section 5.2
Trusted Partner).
Taxation
Pluxee is committed to act as a corporate citizen and
pay its fair share of taxes in the countries where it
operates. To meet this commitment, the Group has
implemented a comprehensive compliance framework
such that local teams in charge of tax compliance
working closely with the Group tax team and, if required,
with assistance from external tax advisors, are able to
ensure that the Group operates adequately in the
complex and evolving tax landscape.
The Pluxee Group tax policies and procedures
contain more details on this framework and are
available on the Pluxee Group website.
Fair Competition
Pluxee operates under the principles of fair and legal
competition, as established by the global free
enterprise system and applicable laws and
regulations. The Group secures business by providing
services efficiently, reliably, and at competitive prices.
All employees are trained in responsible business
conduct. Specialized teams with exposure to related
risks receive specific training on this topic.
Synthesis and outlook for Fiscal 2025
The Group strictly applied the Taxonomy regulation
and considers its eligible CapEx and OpEx as non-
aligned given the unavailability of evidence to support
that all technical screening criteria required for
alignment are met. It should be noted that Fiscal
2024 is the first year for which eligibility and alignment
analysis has been performed. The eligible activities of
the Group are very limited and related CapEx and
OpEx are insignificant. The risk assessment related to
climate adaptation available as of now does not
reflect the level of granularity required by the
Taxonomy regulation.
Despite limited Taxonomy-eligible activities today, the
Group is confident that its services bring positive impact
to its employees, consumers, clients, merchants,
suppliers, and shareholders. In Fiscal 2025, the Group
will review and adapt its methodology as well as its
eligibility and alignment analysis.
Fiscal 2024 annual report
293
Other information
Additional Sustainability Information
8.6.2Information published in connection with the Taxonomy
Regulation (EU) 2020/852
Taxonomy Regulation Delegated Act 2022 - Environmental Annex 5 - Revised climate
Proportion of Turnover from products or services associated with Taxonomy-
aligned economic activities, disclosure covering Fiscal 2024
Fiscal 2024
Year
Substantial Contribution Criteria
DNSH criteria
('Does Not Significantly Harm') (h)
Economic
Activities (1)
Code (a) (2)
Turnover (3)
Proportion of Turnover, year N (4)
Climate Change Mitigation (5)
Climate Change Adaptation (6)
Water (7)
Pollution (8)
Circular Economy (9)
Biodiversity (10)
Climate Change Mitigation (11)
Climate Change Adaptation (12)
Water (13)
Pollution (14)
Circular Economy (15)
Biodiversity (16)
Minimum Safeguards (17)
Proportion of Taxonomy aligned (A.1.) or
eligible (A.2.) Turnover, year N-1 (18)
Category enabling activity (19)
Category transitional activity (20)
Text
Curre
ncy
%
Y ; N ;
N/EL
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y/N
Y/N
Y/N
Y/N
Y/N
Y/N
Y/N
%
E
T
A. TAXONOMY - ELIGIBLE ACTIVITIES
A.1. Environmentally sustainable activities (Taxonomy-aligned)
Turnover of environmentally sustainable activities
(Taxonomy-aligned) (A.1)
0
0%
of which Enabling
0
0%
of which Transitional
0
0%
A.2. Taxonomy-Eligible but not environmentally sustainable activities (not Taxonomy-aligned activities) (g)
EL; N/
EL (f)
EL; N/
EL (f)
EL; N/
EL (f)
EL; N/
EL (f)
EL; N/
EL  (f)
EL; N/
EL (f)
Turnover of Taxonomy-eligible but not
environmentally sustainable activities
(not Taxonomy-aligned activities) (A.2)
0
0%
EL
EL
EL
A. Turnover of Taxonomy eligible activities (A.1+A.2)
0
0%
%
%
%
%
%
%
B. TAXONOMY-NON-ELIGIBLE ACTIVITIES
Turnover of Taxonomy-non-eligible activities
1,210
100%
TOTAL (A+B)
1,210
100%
294
Fiscal 2024 annual report
Other information
Additional Sustainability Information
Notes:
(a)The Code constitutes the abbreviation of the relevant objective to which the economic activity is eligible to make a substantial
contribution, as well as the Section number of the activity in the relevant Annex covering the objective, i.e.: 
- Climate Change Mitigation: CCM
- Climate Change Adaptation: CCA 
- Water and Marine Resources: WTR
- Circular Economy: CE
- Pollution Prevention and Control: PPC
- Biodiversity and ecosystems: BIO 
For example, the Activity "Afforestation" would have the Code: CCM 1.1
Where activities are eligible to make a substantial contribution to more than one objective, the codes for all objectives should be indicated.
For example, if the operator reports that the activity "Construction of new buildings" makes a substantial contribution to climate change
mitigation and circular economy, the code would be: CCM 7.1. / CE 3.1.
The same codes should be used in Sections A.1 and A.2 of this template.
(b)Y - Yes, Taxonomy eligible and Taxonomy-aligned activity with the relevant environmental objective
N - No, Taxonomy eligible but not Taxonomy-aligned activity with the relevant environmental objective
N/EL – not eligible, Taxonomy non-eligible activity for the relevant environmental objective
(c)Where an economic activity contributes substantially to multiple environmental objectives, non-financial undertakings shall indicate, in bold,
the most relevant environmental objective for the purpose of computing the KPIs of financial undertakings while avoiding double counting.
In their respective KPIs, where the use of proceeds from the financing is not known, financial undertakings shall compute the financing of
economic activities contributing to multiple environmental objectives under the most relevant environmental objective that is reported in
bold in this template by non-financial undertakings. An environmental objective may only be reported in bold once in one row to avoid
double counting of economic activities in the KPIs of financial undertakings. This shall not apply to the computation of Taxonomy-alignment
of economic activities for financial products defined in point (12) of Article 2 of Regulation (EU) 2019/2088. 
(d)The same activity may align with only one or more environmental objectives for which it is eligible.
(e)The same activity may be eligible and not aligned with the relevant environmental objectives. 
(f)EL - Taxonomy eligible activity for the relevant objective
N/EL - Taxonomy non-eligible activity for the relevant objective
(g)Activities shall be reported in Section A.2 of this template only if they are not aligning to any environmental objective for which they are
eligible. Activities that align to at least one environmental objective shall be reported in Section A.1 of this template.
(h)For an activity to be reported in Section A.1 all DNSH criteria and minimum safeguards shall be met. For activities listed under A2, columns
(5) to (17) may be filled in on a voluntary basis by non-financial undertakings.
Non-financial undertakings may indicate the substantial contribution and DNSH criteria that they meet or do not meet in Section A.2 by
using: (a) for substantial contribution - Y/N and N/EL codes instead of EL and N/EL and (b) for DNSH – Y/N codes.
Fiscal 2024 annual report
295
Other information
Additional Sustainability Information
Proportion of CapEx from products or services associated with Taxonomy-aligned
economic activities, disclosure covering Fiscal 2024
Fiscal 2024
Year
Substantial Contribution Criteria
DNSH criteria
('Does Not Significantly Harm') (h)
Economic
Activities (1)
Code (a) (2)
CapEx (3)
Proportion of CapEx, year N (4)
Climate Change Mitigation (5)
Climate Change Adaptation (6)
Water (7)
Pollution (8)
Circular Economy (9)
Biodiversity (10)
Climate Change Mitigation (11)
Climate Change Adaptation (12)
Water (13)
Pollution (14)
Circular Economy (15)
Biodiversity (16)
Minimum Safeguards (17)
Proportion of Taxonomy aligned (A.1.) or
eligible (A.2.) CapEx, year N-1 (18)
Category enabling activity (19)
Category transitional activity (20)
Text
M€
%
Y ; N ;
N/EL
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y/N
Y/N
Y/N
Y/N
Y/N
Y/N
Y/N
%
E
T
A. TAXONOMY - ELIGIBLE ACTIVITIES
A.1. Environmentally sustainable activities (Taxonomy-aligned)
CapEx of environmentally sustainable
activities (Taxonomy-aligned) (A.1)
0
0%
Y
N/A
of which Enabling
0
0%
Y
N/A
E
of which Transitional
0
0%
Y
N/A
T
A.2. Taxonomy-Eligible but not environmentally sustainable activities (not Taxonomy-aligned activities) (g)
EL; N/
EL (f)
EL; N/
EL (f)
EL; N/
EL (f)
EL; N/
EL (f)
EL; N/
EL  (f)
EL; N/
EL (f)
Acquisition and ownership of
buildings
7.7
23
6%
EL
EL
N/EL
N/EL
N/EL
N/EL
N/A
Transport by motorbikes,
passenger cars and light
commercial vehicles
6.5
2
0%
EL
EL
N/EL
EL
EL
N/EL
N/A
Data processing, hosting and
related activities
8.1
1
0%
EL
EL
EL
N/EL
EL
N/EL
N/A
CapEx of Taxonomy-eligible but not
environmentally sustainable activities
(not Taxonomy-aligned activities) (A.2)
26
6,3%
6,3%
6,3%
0,3%
0,4%
0,7%
0%
N/A
A. CapEx of Taxonomy eligible activities
(A.1+A.2)
26
6,3%
6,3%
6,3%
0,3%
0,4%
0,7%
0%
N/A
B. TAXONOMY-NON-ELIGIBLE ACTIVITIES
CapEx of Taxonomy-non-eligible
activities
385
93,7%
TOTAL (A+B)
411*
100%
* Refer to additional information provided in section 8.6.1.2 Green Taxonomy – Eligible investments (CapEx) of the reporting methodology.
296
Fiscal 2024 annual report
Other information
Additional Sustainability Information
Notes:
(a)The Code constitutes the abbreviation of the relevant objective to which the economic activity is eligible to make a substantial
contribution, as well as the Section number of the activity in the relevant Annex covering the objective, i.e.: 
- Climate Change Mitigation: CCM
- Climate Change Adaptation: CCA 
- Water and Marine Resources: WTR
- Circular Economy: CE
- Pollution Prevention and Control: PPC
- Biodiversity and ecosystems: BIO 
For example, the Activity "Afforestation" would have the Code: CCM 1.1
Where activities are eligible to make a substantial contribution to more than one objective, the codes for all objectives should be
indicated.
For example, if the operator reports that the activity "Construction of new buildings" makes a substantial contribution to climate
change mitigation and circular economy, the code would be: CCM 7.1. / CE 3.1.
The same codes should be used in Sections A.1 and A.2 of this template.
(b)Y - Yes, Taxonomy eligible and Taxonomy-aligned activity with the relevant environmental objective
N - No, Taxonomy eligible but not Taxonomy-aligned activity with the relevant environmental objective
N/EL – not eligible, Taxonomy non-eligible activity for the relevant environmental objective
(c)Where an economic activity contributes substantially to multiple environmental objectives, non-financial undertakings shall indicate,
in bold, the most relevant environmental objective for the purpose of computing the KPIs of financial undertakings while avoiding
double counting. In their respective KPIs, where the use of proceeds from the financing is not known, financial undertakings shall
compute the financing of economic activities contributing to multiple environmental objectives under the most relevant
environmental objective that is reported in bold in this template by non-financial undertakings. An environmental objective may only
be reported in bold once in one row to avoid double counting of economic activities in the KPIs of financial undertakings. This shall
not apply to the computation of Taxonomy-alignment of economic activities for financial products defined in point (12) of Article 2 of
Regulation (EU) 2019/2088. 
(d)The same activity may align with only one or more environmental objectives for which it is eligible.
(e)The same activity may be eligible and not aligned with the relevant environmental objectives. 
(f)EL - Taxonomy eligible activity for the relevant objective
N/EL - Taxonomy non-eligible activity for the relevant objective
(g)Activities shall be reported in Section A.2 of this template only if they are not aligning to any environmental objective for which they
are eligible. Activities that align to at least one environmental objective shall be reported in Section A.1 of this template.
(h)For an activity to be reported in Section A.1 all DNSH criteria and minimum safeguards shall be met. For activities listed under A2,
columns (5) to (17) may be filled in on a voluntary basis by non-financial undertakings.
Non-financial undertakings may indicate the substantial contribution and DNSH criteria that they meet or do not meet in Section A.2
by using: (a) for substantial contribution - Y/N and N/EL codes instead of EL and N/EL and (b) for DNSH – Y/N codes.
Fiscal 2024 annual report
297
Other information
Additional Sustainability Information
Proportion of OpEx from products or services associated with Taxonomy-aligned
economic activities, disclosure covering Fiscal 2024
Fiscal 2024
Year
Substantial Contribution Criteria
DNSH criteria
('Does Not Significantly Harm') (h)
Economic
Activities (1)
Code (a) (2)
OpEx (3)
Proportion of OpEx, year N (4)
Climate Change Mitigation (5)
Climate Change Adaptation (6)
Water (7)
Pollution (8)
Circular Economy (9)
Biodiversity (10)
Climate Change Mitigation (11)
Climate Change Adaptation (12)
Water (13)
Pollution (14)
Circular Economy (15)
Biodiversity (16)
Minimum Safeguards (17)
Proportion of Taxonomy aligned (A.1.) or
eligible (A.2.) OpEx, year N-1 N-1 (18)
Category enabling activity (19)
Category transitional activity (20)
Text
Curre
ncy
%
Y ; N ;
N/EL
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y ; N ;
N/EL 
(b)(c)
Y/N
Y/N
Y/N
Y/N
Y/N
Y/N
Y/N
%
E
T
A. TAXONOMY - ELIGIBLE ACTIVITIES
A.1. Environmentally sustainable activities (Taxonomy-aligned)
OpEx of environmentally sustainable
activities (Taxonomy-aligned) (A.1)
of which Enabling
E
of which Transitional
T
A.2. Taxonomy-Eligible but not environmentally sustainable activities (not Taxonomy-aligned activities) (g)
EL; N/
EL (f)
EL; N/
EL (f)
EL; N/
EL (f)
EL; N/
EL (f)
EL; N/
EL  (f)
EL; N/
EL (f)
OpEx of Taxonomy-eligible but not
environmentally sustainable
activities (not Taxonomy-aligned
activities)
A. OpEx of Taxonomy eligible
activities (A.1+A.2)
B. TAXONOMY-NON-ELIGIBLE ACTIVITIES
OpEx of Taxonomy-non-eligible
activities
24
%
TOTAL (A+B)
24
100%
298
Fiscal 2024 annual report
Other information
Additional Sustainability Information
Notes:
(a)The Code constitutes the abbreviation of the relevant objective to which the economic activity is eligible to make a substantial
contribution, as well as the Section number of the activity in the relevant Annex covering the objective, i.e.: 
- Climate Change Mitigation: CCM
- Climate Change Adaptation: CCA 
- Water and Marine Resources: WTR
- Circular Economy: CE
- Pollution Prevention and Control: PPC
- Biodiversity and ecosystems: BIO 
For example, the Activity "Afforestation" would have the Code: CCM 1.1
Where activities are eligible to make a substantial contribution to more than one objective, the codes for all objectives should be
indicated. 
For example, if the operator reports that the activity "Construction of new buildings" makes a substantial contribution to climate
change mitigation and circular economy, the code would be: CCM 7.1. / CE 3.1.
The same codes should be used in Sections A.1 and A.2 of this template.
(b)Y - Yes, Taxonomy eligible and Taxonomy-aligned activity with the relevant environmental objective
N - No, Taxonomy eligible but not Taxonomy-aligned activity with the relevant environmental objective
N/EL – not eligible, Taxonomy non-eligible activity for the relevant environmental objective
(c)Where an economic activity contributes substantially to multiple environmental objectives, non-financial undertakings shall indicate,
in bold, the most relevant environmental objective for the purpose of computing the KPIs of financial undertakings while avoiding
double counting. In their respective KPIs, where the use of proceeds from the financing is not known, financial undertakings shall
compute the financing of economic activities contributing to multiple environmental objectives under the most relevant
environmental objective that is reported in bold in this template by non-financial undertakings. An environmental objective may only
be reported in bold once in one row to avoid double counting of economic activities in the KPIs of financial undertakings. This shall
not apply to the computation of Taxonomy-alignment of economic activities for financial products defined in point (12) of Article 2 of
Regulation (EU) 2019/2088. 
(d)The same activity may align with only one or more environmental objectives for which it is eligible.
(e)The same activity may be eligible and not aligned with the relevant environmental objectives. 
(f)EL - Taxonomy eligible activity for the relevant objective
N/EL - Taxonomy non-eligible activity for the relevant objective
(g)Activities shall be reported in Section A.2 of this template only if they are not aligning to any environmental objective for which they
are eligible. Activities that align to at least one environmental objective shall be reported in Section A.1 of this template.
(h)For an activity to be reported in Section A.1 all DNSH criteria and minimum safeguards shall be met. For activities listed under A2,
columns (5) to (17) may be filled in on a voluntary basis by non-financial undertakings.
Non-financial undertakings may indicate the substantial contribution and DNSH criteria that they meet or do not meet in Section A.2
by using: (a) for substantial contribution - Y/N and N/EL codes instead of EL and N/EL and (b) for DNSH – Y/N codes.
Fiscal 2024 annual report
299
Other information
Additional Sustainability Information
Taxonomy Regulation Delegated Act 2022 - Environmental Annex 5 - Revised
climate
Non-financial undertakings shall also report the extent
of eligibility and alignment per environmental
objective, that includes alignment with each of the
environmental objectives for activities contributing
substantially to several objectives, by using the
template below:
Proportion of CapEx
/Total CapEx 
Proportion of Turnover
/Total Turnover 
Proportion of OpEx
/Total OpEx 
Taxonomy-
aligned
per objective
Taxonomy-
eligible
per objective
Taxonomy-
aligned
per objective
Taxonomy-
eligible
per objective
Taxonomy-
aligned
per objective
Taxonomy-
eligible
per objective
CCM: Climate Change Mitigation
0%
6,3%
0%
0%
%
%
CCA: Climate Change Adaptation
0%
6,3%
0%
0%
%
%
WTR: Water and Marine Resources
0%
0,3%
0%
0%
%
%
CE: Circular Ecocnomy
0%
0,7%
0%
0%
%
%
PPC: Pollution Prevention and
Control
0%
0,4%
0%
0%
%
%
BIO: Biodiversity and ecosystems
0%
0%
0%
0%
%
%
8.6.3Cross Reference table
Content
Global
Reporting
Initiative (GRI)
UN Global
Compact CoP
UN Sustainable
Development
Goals
SASB
Sustainability
01 Pluxee's Business and Strategy
1.1. Introduction to Pluxee
2-1, 2-6
1.2. The Employee Benefit & Engagement Market
2-1, 2-6
1.3. Pluxee's Cash-Generative and Scalable Business
Model
2-1, 2-6
1.4. A Value Proposition for All Business Stakeholders
2-1, 2-6
1.5. Pluxee's Profitable Growth Strategy
2-1, 2-6
02 Corporate governance and remuneration
2.1. Corporate governance
2-9, 2-10, 2-11,
2-12, 2-17, 2-18
G1, G5, G7, G11
SDG 5: Target
5.5; SDG 16:
Targets 16.6, 16.7
2.2. Diversity, equity and inclusion
405-1
G11
SDG 5:
Targets 5.1, 5.5;
SDG 8:
Target 8.5
SV-PS-330a.1
2.3. Potential conflicts of interest
2-15
SDG 16:
Target 16.6
2.4. Shareholders rights
2.5. Remuneration report
2-19, 2-20
G10
2.6. Remuneration of the Chief Executive Officer
2-19
2.7. Performance shares
2.8. Corporate governance statement
03 Business Performance
3.1. Fiscal 2024 Highlights
206-1, 207-1
SDG 16:
Target 16.3
3.2. Fiscal 2024 Performance
3.3. Outlook
3.4. Subsequent events
3.5. Alternative performance measure (APM) definitions
300
Fiscal 2024 annual report
Other information
Additional Sustainability Information
Content
Global
Reporting
Initiative (GRI)
UN Global
Compact CoP
UN Sustainable
Development
Goals
SASB
Sustainability
04 Financial Statements
4.1. Consolidated financial statements for Fiscal 2024
(August 31, 2024)
206-1, 207-1
SDG 16:
Target 16.3
4.2. Company financial statements for Fiscal 2024
(August 31, 2024)
4.3. Independent auditors' report
05 Sustainability
5.1. Pluxee's Sustainability Journey
2-22, 2-28,
2-29, 3-1, 3-2
G7, G7.1, G9,
HR1, HR3, L2, E1
5.2. Trusted Partner
2-27, 3-3
HR4, HR8
SV-PS-510a.1
5.2.1. Ethics & Compliance: Integrity, Reliability,
Respect
2-23, 205-1,
205-2, 205-3,
206-1
G2, G3, G6, G7,
G7.1, HR2, HR2.1,
HR5, L1, L1.1, E1,
AC1, AC2, AC3,
AC4, AC5, AC8
SDG 16:
Targets 16.3, 16.5
SV-PS-510a.1
5.2.2  Privacy, Data Protection, and Cybersecurity by
Design
HR5
SV-PS-230a.2,
SV-PS-510a.1
5.2.3  Public Policy & Advocacy
206-1
SDG 16:
Target 16.3
SV-PS-510a.1
5.2.4  Sustainable procurement
3-3
(Procurement
Practices)
5.3. Individuals
3-3
5.3.1  Talent management at Pluxee: Passionate about
the employee experience
2-7, 2-30, 401-1,
401-3, 403-1,
404-1, 404-2,
404-3, 406-1
L1, L1.2, L2, L3,
L4, L5, L11, L12
SDG 5: Target
5.1; SDG 8:
Targets 8.2, 8.5,
8.6, 8.8
SV-PS-330a.3
5.3.2  Diversity, Equity & Inclusion (DE&I) at Pluxee
3-3 (Diversity
and Equal
Opportunity),
405-1, 405-2
G11, L2, L3, L8,
HR5, HR8
SDG 5: Targets
5.1, 5.5; SDG 8:
Target 8.5; SDG
10: Target 10.3
SV-PS-330a.1
5.3.3  Offering employee benefit solutions to promote
engagement and well-being
3-3
(Employment)
5.4. Local Communities
3-3 (Local
Communities)
5.4.1  Win-win partnership with merchants
413-1
5.4.2  Supporting local authorities in the delivery
of socioeconomic programs
413-1
5.4.3  Supporting local communities
3-3 (Local
Communities)
5.5. Environment
3-3
E1
5.5.1  Net-Zero emissions by 2035
3-3
(Emissions),
302-1, 302-4,
302-5, 305-1,
305-2, 305-3,
305-5
E2, E3, E4, E4.1,
E4.2, E6, E7,
E7.1, E10
SDG 3: Target
3.9; SDG 7:
Targets 7.2, 7.3;
SDG 8: Target
8.4; SDG 12:
Targets 12.2, 12.4;
SDG 13: Target
13.1
5.5.2  Circularity: Sustainable payment products
3-3 (Materials)
E2, E3, E4.1, E12,
E21A, E22
5.5.3  Sustainable tech by design
3-3 (Materials)
E2, E3, E22
5.5.4  Promoting eco-responsible behavior
3-3 (Marketing
and Labeling)
E2, E3, E22
5.5.5  Raising environmental awareness
E2, E3, E22
5.6. ESG Performance
5.6.1. ESG Certifications & commitments
2-28
5.6.2. ESG Indicators
L7, E10
SV-PS-330a.3
Fiscal 2024 annual report
301
Other information
Additional Sustainability Information
Content
Global
Reporting
Initiative (GRI)
UN Global
Compact CoP
UN Sustainable
Development
Goals
SASB
Sustainability
5.6.3 Auditor's report
2-5
06 Risks and risk management
6.1. Risk management
6.1.1. Risk management overview
6.1.2. Risk management framework
206-1
SDG 16:
Target 16.3
6.2. Risk factors
6.2.1. Strategic risks
6.2.2. Operational risks
HR6
6.2.3. Technological risks
HR6
SV-PS-230a.1
6.2.4. Legal risks
206-1, 207-2
AC8
SDG 16:
Target 16.3
6.2.5. Financial risks
207-2, 207-3
6.2.6. Climate risks
201-2
E3, E4, E22
SDG 13:
Target 13.1
6.3. Internal control procedures relating to accounting
and financial information
6.4. Board declaration
07 Capital and share ownership
7.1. Share capital
7.2. Bonds and credit rating
7.3. Financial calendar
7.4. Dividend policy
08 Other Information
8.4. Locations
2-2
8.6. Additional sustainability information
8.6.1. Pluxee's Reporting Methodology
E7.1
8.6.2. Information published in connection with
the Taxonomy Regulation (EU) 2020/852
302
Fiscal 2024 annual report
Other information
Forward-looking statements
8.7Forward-looking statements
This Annual Report contains forward-looking
statements that reflect the Group's intentions, beliefs
or current expectations and projections regarding the
Group's future results of operations, financial
condition, liquidity, performance, prospects,
anticipated growth, strategies and opportunities, and
the markets in which the Group operates. These
statements may include, without limitation, any
statement preceded by, followed by or including
words such as "target", "believe", "expect", "aim",
"intend", "may", "estimate", "plan", "project", "will",
"should", "would" and other words and terms of similar
meaning. Such forward-looking statements involve
known and unknown risks, uncertainties and other
important factors beyond the Group's control that
could cause the Group's actual results, performance
or achievements to be materially different from the
expected results, performance or achievements
expressed or implied by such forward-looking
statements. These risks and uncertainties include
those described in section 6.2 Risk factors of this
report. Such forward-looking statements are based
on numerous assumptions regarding the Group's
present and future business strategies and the
environment in which it will operate in the future.
Accordingly, readers of this report are cautioned not
to place undue reliance on these forward-looking
statements. These forward-looking statements are
made as of the date of this report
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Tara Moore DigitalVision via Getty Images, Kelly Sikkema via unsplash, © Erin Brant / Stocksy United,
Adobe Stock_ pikselstock _410119364, Adobe Stock_Look! 528969863, Pluxee.