Consolidated income statement [axis] Adjusted [member] Adjusting items [member] Total [member] Profit or loss [table] Profit or loss [line items] Operating costs before charge for bad and doubtful debts Charge for bad and doubtful debts Reduction in expected credit loss on loan receivable Net gains/(losses) on financial instruments Deferred tax arising on rate change Deferred tax on transfer to the income statement Share options and LTIPs – proceeds from shares issued Share options and LTIPs – value of employees' services Current tax on share based payments Deferred tax on share based payments Deferred tax arising from rate change Proceeds from equity placing Payments to acquire right-of-use assets classified as investing activities Interest element of lease payments classified as financing activities Payments for swap terminations classified as financing activities Proceeds from swap terminations classified as financing activities