
Our products and services
Sitecore® further expanded its product lineup in FY22 with the acquisition of Reflektion, and subsequent
to year-end with the launch of Sitecore Experience Manager Cloud. The continued expansion of its core
product lineup now allows Sitecore to play in broader categories with highly differentiated value
propositions.
In FY22, we revised our product messaging to reflect that our Digital Experience Platform sits at the heart
of Sitecore’s offering. What makes our platform unique in the market is how many different ways a
customer can implement the platform including the delivery model and the number of modules/products
used at any given time. This last value proposition is known as ‘composability’ and it reflects a major
technology trend of our market: clients want to be able to pick best of breed products but, if they are
selecting multiple best of breed products from a single vendor, there is an expectation for a ‘better
together’ story. Therefore, Sitecore’s Digital Experience Platform is designed to be a modern
‘composable platform’.
Sitecore Digital Experience Platform includes:
• Sitecore Experience Manager® (XM), our market-leading web content management (WCM) system,
supports global, multilingual content and provides the flexibility that enterprises demand to deliver
the right content to the right person at the right time, on any channel and device, at scale. This can be
installed on-premise by a customer or is offered via a Managed Service by Sitecore.
• Sitecore Experience Manager Cloud® (XM Cloud) helps solve the globally recognized problem of
powering instantaneous, global digital experiences with the scalability and convenience of the cloud
to a brand without sacrificing the experience to their end customer. This latest product release
provides brands with unrivaled speed to market in the implementation of customer experiences,
simplifying design and deployment, and eliminating the need for upgrades, which dramatically
decreases the cost of ownership. With XM Cloud, marketers can instantly create, manage and deliver
engaging omnichannel experiences with an industry-leading, enterprise-ready, cloud-native WCM.
• Sitecore Experience Platform™ (XP) builds on the powerful content management capabilities of XM
with the addition of Sitecore Experience Database™ (xDB), Sitecore Experience Analytics, Sitecore
Cortex™ machine learning, and marketing automation capabilities. xDB is a single marketing
repository of customer intelligence that creates complete, individual customer profiles based on
historical interaction, behaviour, and transactional data. Using this profile data, Sitecore Experience
Analytics applies a sophisticated blend of web analytics, testing and optimization, and path analysis
functionality to drive personalization and reveal which campaigns, channels, and traffic sources are
performing best. In addition, the Sitecore Cortex data processing engine allows organizations to
process the data in xDB using their choice of machine learning algorithms or platforms, enabling
marketers to automate mundane tasks and surface intelligent insights — such as patterns, complex
relationships, recommendations, and outcomes based on predictive scoring and other factors — to
help marketing teams make better, more informed decisions that ultimately lead to better business
outcomes.
• Sitecore Content Hub™ is a single, software-as-a-service (SaaS)-delivered platform that supports
content strategy, planning, creation, collaboration, and management. While many customers deploy it
to support Digital Asset Management (DAM) use cases (asset storage, reuse, and delivery), Content
Hub also delivers Product Content Management (PCM), Content Marketing Platform (CMP), and
Marketing Resource Management (MRM), and Content Operations capabilities to our customers.
• Sitecore Customer Data Platform (CDP) is a real-time SaaS Customer Data Platform. It creates a unified
source of visitor and customer intelligence for your digital ecosystem. Sitecore CDP consumes and
activates behavioural data from all channels including web, mobile, app, contact centre and email.
Behavioural data is blended with enterprise customer data to surface insights and power targeting,
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