Business update
In the first six months of 2026, ISS continued the
country implementation of the three strategic
priorities. The strategic programmes developed
according to plan supporting underlying revenue
growth. An update of the status of the strategy
implementation will be presented on the capital
markets day 14 September 2026.
Operationally, the business developed as expected
in the first six months of 2026 as we continued to
successfully manage wage inflation by implementing
price increases across the customer base.
Mobilisation activities were high following the
commercial momentum in the late part of 2025 and
successful start-up of contracts in Q4 2025 and Q1
2026.
Acquisitions and divestments
On 2 February 2026, ISS acquired Cater Plus Services
in New Zealand, a cleaning and food service provider
adding an estimated annual revenue of around DKK
0.2 billion and more than 750 employees.
On 1 May 2026, ISS announced the acquisition of
39.9% of shares in ISS Türkiye from the minority
shareholder Actera. ISS has thereby increased its
ownership from 50.1% to 90.0% in ISS Türkiye.
Management continues to own the remaining 10.0%
of shares.
On 29 June 2026, ISS completed the acquisition of
Tomagruppen AS, a Norwegian-based facility
services company with activities in both Norway and
Denmark, the vast majority being in Norway. The
bolt-on acquisition has a strong strategic fit and
provides significant synergies. The estimated annual
revenue is DKK 1.8 billion with around 4,500
employees.
Finally, in the first six months of 2026, ISS divested
two minor non-core businesses with total annual
revenue of less than DKK 0.2 billion.
Geopolitical uncertainties
In the first six months of 2026, macroeconomic and
geopolitical uncertainties remained high with added
uncertainty from the situation in the Middle East.
While ISS’ business activities in the region are
insignificant in terms of financial impact, the safety
of our placemakers, partners and customer sites
remain our highest priority. In terms of volatile fuel
prices, being a provider of service and given our
price adjustment mechanisms in customer
contracts, ISS is less exposed compared to many
other industries. We continue to monitor the
development closely.
Deutsche Telekom
On 19 May 2026, ISS announced that it had reached
a settlement agreement resolving the contractual
disagreements with Deutsche Telekom AG (DTAG)
referenced in the 2025 Annual Report.
The agreement marks a positive resolution of the
past dispute between the parties and reflects a
shared commitment to moving forward through a
strengthened partnership. As part of the renewed
collaboration and long-term commitment, the
parties agreed to extend and amend the existing
contract until the end of 2035.
As previously communicated, DTAG has withheld
certain payments related to services performed by
ISS. Following the agreement, DTAG has paid these
amounts, and the parties have established clarity on
contractual positions, both historically and going
forward. Based on the agreement, ISS has
reassessed revenue recognised in previous years,
resulting in a one-off revenue adjustment with a
meaningful impact on organic growth in H1 2026
but an insignificant impact on organic growth for the
full year 2026. The settlement is expected to lead to
underlying annual contractual margin improvement
of 10-15 basis points at Group level.
Hong Kong
As previously disclosed, on 26 November 2025,
Wang Fuk Court, a residential estate in Hong Kong,
was hit by a devastating fire. ISS continues to
express its deepest condolences to the victims of the
Wang Fuk Court fire, their families, the people of
Hong Kong, and everyone who has been injured or
otherwise affected by the terrible incident.
ISS, through its subsidiary ISS EastPoint Properties
Limited (ISS EPPL), was contracted by the owners’
association of Wang Fuk Court as property manager
until 31 December 2025 but was not involved in the
major renovation project ongoing at the time of fire.
An independent committee, appointed by the
Government of the Hong Kong Special
Administrative Region of the People’s Republic of
China, has initiated a thorough review of the incident
and the parties involved, and is expected to deliver
its report by Q4 2026. ISS EPPL is cooperating fully