Operating expense Net increase/(decrease) in cash and cash equivalents Profit (Loss) From Operating Activities Before Impairment Loss (Reversal Of Impairment Loss) Recognised In Profit Or Loss Profit (Loss) From Operating Activities Before Impairment Loss (Reversal Of Impairment Loss) Recognised In Profit Or Loss Profit (Loss) From Operating Activities Before Impairment Loss (Reversal Of Impairment Loss) Recognised In Profit Or Loss Net loss on disposal of investments and property, plant and equipment Net fee and commission income Adjustments For Increase (Decrease) In Debt Securities In Issue Adjustments For Increase (Decrease) In Debt Securities In Issue Adjustments For Decrease (Increase) In Loans And Advances To Banks And Customers Adjustments For Decrease (Increase) In Loans And Advances To Banks And Customers Called Up Share Capital And Share Premium Called Up Share Capital And Share Premium Ordinary equity holders Issue of shares and other equity instruments Dividends Paid And Other Coupon Payments On Equity Instruments, Classified As Financing Activities Dividends Paid And Other Coupon Payments On Equity Instruments, Classified As Financing Activities Net Investment Income Net Investment Income Investments in associates and joint ventures Retirement benefit assets Total equity excluding non-controlling interests [member] Reclassification Adjustments On Financial Assets Measured At Fair Value Through Other Comprehensive Income, Before Tax, On Disposal Reclassification Adjustments On Financial Assets Measured At Fair Value Through Other Comprehensive Income, Before Tax, On Disposal Net cash from investing activities Net increase in reverse repurchase agreements and other similar lending Cash flows from (used in) financing activities [abstract] Total equity holders of the parent Redemptions Interest income (expense) Profit (Loss), Attributable To Other Equity holders Of The Parent Profit (Loss), Attributable To Other Equity holders Of The Parent Currency translation differences Non-controlling interests Infrastructure Costs Infrastructure Costs Issue And Redemption Of Other Equity Instruments Issue And Redemption Of Other Equity Instruments Basic earnings per ordinary share Issued Capital And Share Premium [Member] Issued Capital And Share Premium Reclassification Adjustments On Financial Assets Measured At Fair Value Through Other Comprehensive Income, Before Tax, Due To Fair Value Hedging Reclassification Adjustments On Financial Assets Measured At Fair Value Through Other Comprehensive Income, Before Tax, Due To Fair Value Hedging Bank Acceptance Assets, Classified As Cash Equivalents Bank Acceptance Assets, Classified As Cash Equivalents Diluted earnings per share Profit before tax Reclassification Adjustments On Financial Assets Measured At Fair Value Through Other Comprehensive Income, Before Tax, Due To Impairment Reclassification Adjustments On Financial Assets Measured At Fair Value Through Other Comprehensive Income, Before Tax, Due To Impairment Deposits At Amortised Cost Deposits At Amortised Cost Net cash from financing activities Coupons Paid On Other Equity Instruments Coupons Paid On Other Equity Instruments Gains (Losses) On Remeasuring Financial Assets Measured At Fair Value Through Other Comprehensive Income, Before Tax, Insurance Liabilities And Other Movements Gains (Losses) On Remeasuring Financial Assets Measured At Fair Value Through Other Comprehensive Income, Before Tax, Insurance Liabilities And Other Movements Net cash from operating activities