
Management's Review
Principal ESG risks
The principal ESG related risks faced by the Group are assessed in relation to the Group’s business model as a
digital debt collection company. Key risks include non compliance with regulatory requirements, including data
protection and anti corruption, inadequate treatment of debtors, challenges related to employee engagement
and retention, as well as environmental and climate related risks. These risks are mitigated through Group wide
policies, governance structures, training, and technical and organisational controls.
People and Workplace
Employees are regarded as the Group’s most valuable asset and a core element of the ESG agenda. To attract
and retain skilled and engaged employees who share Collectia Group’s values, the Group seeks to maintain an
attractive and inclusive workplace.
Regular employee satisfaction surveys continue to show results above industry benchmarks. These surveys
assess seven core dimensions — Colleagues, Achievements, Purpose, Leadership, Influence, Mastery, and
Balance — in addition to an overall job satisfaction score. Questions related to diversity, equity and inclusion, as
well as an eNPS, are also included to support a holistic view of employee wellbeing.
While no formal improvement targets are defined, survey results are benchmarked against peer groups. Where
results fall materially below benchmarks, follow‑up actions are initiated at departmental level. The most recent
survey results are currently under review to identify potential improvement areas.
Looking ahead, the Group expects to continue focusing on maintaining attractive and sustainable working
conditions, employee wellbeing, competence development and talent retention. Social and employee related
matters remain an integrated part of the Group’s business strategy and are considered key to supporting long
term value creation and operational performance
The Group is committed to respecting and protecting fundamental human rights throughout its operations and
value chain and promotes adherence to these principles among both employees and business partners.
In FY25, all employees completed awareness training related to the Group’s Code of Conduct. A dedicated
Code of Conduct for Employee Rights was introduced at the end of 2022, supporting a responsible and
respectful corporate culture. The Code safeguards against discrimination on the basis of age, gender, religion,
or race. The next scheduled employee training session is planned for H2 2026.
Although the specific impact of the Code has not yet been formally assessed, it is intended to positively
influence the Group’s activities in relation to society, the environment, debtors, customers, employees, and
investors.
The Group’s operations are primarily based in Denmark and other Nordic countries and do not involve
production activities or supply chains in high risk geographies. On this basis, Management assesses that the
risk of violations of human rights is generally limited.
The most significant potential risks relate to fair and respectful treatment of debtors, employee rights and
working conditions, as well as the responsible handling of personal data. These risks are addressed through the
Group’s policies, codes of conduct, employee training programmes and ongoing management oversight.
The Group’s ambition is to be the most environmentally sustainable digital debt collection company by
spearheading green initiatives, reducing CO
emissions, and encouraging environmentally responsible
behaviour among stakeholders. The “A Greener Collectia” initiative focuses on reducing food waste,
transitioning to electric company vehicles, limiting inter office travel, cooperating with environmentally conscious
suppliers, and lowering the overall carbon footprint across offices.
While the business model already entails a relatively limited environmental impact, additional reductions have
been achieved. In Denmark, solar panels installed on the office building generated 20,313.14 kWh in 2025.
Furthermore, significant investments in the IT platform have materially reduced paper consumption.
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