
Our key stakeholders are our tenants, their
residents, our shareholders and our lenders.
The ways we typically engage with them are
set out in the table [opposite]. On pages 58-59
we describe how the board considered
stakeholders’ interests in its decisions.
The Investment Manager is the main point of
contact with our stakeholders and is one of
our two main service providers, along with the
Administrator. The board regularly interacts with
the Investment Manager and the Administrator
and the Management Engagement Committee
(“MEC”) meets at least once a year to review their
performance and our other key service providers.
See pages 90-91 for more information on the
MEC’s work.
The Group also has other stakeholders, including
central and local government, NHS and regulators,
who set and oversee the policies and rules that
govern the care home sector. However, we don’t
have direct relationships with local government, the
NHS or the regulators, as our tenants manage these
relationships as operators of the care homes.
Employees and directors
As an externally managed business, we don’t
have any employees and therefore don’t have any
employee-related policies or disclosures.
At the year end, the board comprised six non-
executive directors including the Chairman,
of which four were male and two were female.
Simon Laffin joined as Chairman designate in
January 2023; two male directors are stepping
down by the Annual General Meeting, meaning
the board will be five, of which two are female. More
information on the directors can be found
on pages 75-77.
Stakeholders
Our engagement activities
Stakeholder Stakeholder interests How we engage Stakeholder engagement in practice
Tenants
We have a steadily
growing tenant base,
with a mix of strong
national and local
operators. We work in
long-term partnership
with our tenants, to
grow our business while
managing risk.
Our tenants’ interests
include:
our ability to support
their businesses through
acquisitions and asset
management;
our financial strength;
our knowledge and
understanding of their
operations; and
our ability to share best
practice with them.
The Investment Manager engages with tenants on a weekly
and monthly basis and in more depth each quarter, when it
receives reports from them setting out their performance.
The Investment Manager holds meetings and visits homes
and sites, works with tenants on acquisition and asset
management opportunities, and shares best practices.
See our business model for more information on pages 14-15.
The board looks to meet new tenants within six months of
acquisition if not before. During the year, the board held
calls with the majority of tenants, to hear their experience of
working with the Investment Manager and learn more about
their opportunities and challenges (see page 64).
The engagement during the year has continued to
help us formulate our asset management plans, which
will benefit:
tenants, by adding new beds, making the homes
more attractive to potential residents and improving
their energy efficiency; and
residents, by making the homes better places to live
and able to accommodate more residents.
We’ve currently identified £16 million of further
asset management opportunities. For example,
we’re investing around £2 million in Mavern House
in Wiltshire, which will see us add a net seven new
bedrooms and create six new ensuites. We’re also
planning to invest around £4 million in Wombwell
Hall, Kent, which will see the home reconfigured to
enable an innovative dementia focused care facility,
along with upgrades to residents, communal spaces
and energy efficiency.
The board’s direct engagement with tenants has
also given the directors first-hand knowledge of our
tenants’ growth ambitions, the challenges they are
facing and the role we can play in supporting them,
which will underpin the board’s oversight of tenant
performance in the coming year.
In addition, we engaged with tenants when developing
the materiality assessment for our ESG strategy (see
pages 28-33).
Tenants’ residents
The quality of care our
tenants provide is very
important to us. It’s
central to residents’
quality of life and directly
influences demand for
our tenants’ services,
which in turn affects
their ability to pay rent
to us.
Tenants’ residents’ interests
include:
the quality of their care;
the quality of their
home and how well it’s
maintained;
the security and stability
of their home and the
tenant that runs it; and
our ability to invest in
the home, to make it a
better place to live and to
support additional needs
such as dementia.
Our tenants are responsible for looking after residents and
we don’t directly engage with them, except when we meet
them during home visits.
The Investment Manager monitors the CQC rating for
every home and the outcomes of inspections, and engages
with tenants on the findings. It also pays close attention
to tenants’ repairs and maintenance, to ensure the homes
remain good places to live.
The board also carefully monitors CQC ratings, to ensure
tenants are managing their homes properly.
Shareholders
To grow our business, we
need well-informed and
supportive shareholders.
We look to communicate
regularly and openly
and provide high-quality
corporate reporting.
Shareholders’ interests
include:
the security and growth
of our dividend;
our ability to add value
through acquisitions and
asset management;
our financial and
operational performance;
our ESG strategy and
performance;
conditions in the care
home market; and
the quality of our
corporate governance.
The Investment Manager regularly meets institutional
investors, analysts and the financial press. We provide timely
news flow and also communicate through our interim and
annual reports and the Annual General Meeting.
The Chairman and Senior Independent Director offer
meetings to major shareholders each year. The board receives
regular investor relations reports.
See relations with shareholders on page 70 for more
information.
The Investment Manager engaged with our
shareholders on a wide range of topics during the
year. In particular, this has continued to highlight
the importance of a well-considered and long-term
approach to ESG issues, including the impact of
climate change and reaching net zero. The Investment
Manager specifically engaged with an important
institutional shareholder when developing the
materiality assessment for our refined ESG strategy
(see pages 28-33). In addition, although we’re not
yet required to report under TCFD, we’ve voluntarily
published our first report against the TCFD framework
(see pages 34-40), recognising the importance of this
information to shareholders and other stakeholders.
Lenders
We use an appropriate
amount of debt to
generate higher returns.
We therefore build
strong relationships with
lenders, who provide the
debt facilities we need to
grow our business.
Lenders’ interests include:
the quality of the security
we provide for our loans;
our ability to meet our
interest payments;
the resilience of our
revenue; and
ESG.
The Investment Manager engages with our lenders through
quarterly compliance reporting.
The board receives information about debt funding as part
of its regular meeting papers and at other times when
needed.
Our strong relationships with our lenders enabled us
to agree new or extended facilities with HSBC and
Virgin Money during the year. See page 46 for more
information.
The board also welcomed a representative from
Virgin Money to its board meeting in August to better
understand their view of the market and help the
board consider additional risks and opportunities,
particularly with Virgin Money’s significant experience
in development funding.
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IMPACT HEALTHCARE REIT PLC
ANNUAL REPORT 2022
STRATEGIC REPORT GOVERNANCE FINANCIAL STATEMENTS ADDITIONAL INFORMATION