
Stakeholders
Our engagement activities
Stakeholder Stakeholder interests How we engage Stakeholder engagement in practice
Tenants
The Group has a steadily
growing tenant base,
comprising strong national
and local operators.
Working in long-term
partnership with our tenants
is central to our ability to
grow our business, while
managing risk.
Ability to support their
business plans through
acquisitions and asset
management
Our financial strength
Our knowledge and
understanding of their
operations
Our ability to share best
practices across our
tenant base
We engage through a variety of mechanisms, including site
visits and meetings. Our Investment Manager engages with
tenants on a weekly and monthly basis and in more depth each
quarter, when we receive reports from them setting out their
performance. We work with tenants to identify and implement
acquisition and asset management opportunities, and share
best practice where pandemic-related issues are highlighted.
See our business model for more information on pages 16-19.
The board looks to meet new tenants when they are appointed,
or within six months of appointment. During the year, the board
held calls with the majority of tenants, to hear their experience
of working with the Investment Manager and learn more about
their opportunities and challenges (see page 62).
One example of effective tenant engagement during 2021
was at Blackwell Vale, where the tenant was planning an
initial refurbishment with further improvements to follow.
We identified the opportunity for an enhanced extension,
instead of this piecemeal approach. The tenant saw the
benefit of this and we have worked with them to ensure
the design, EPC performance and funding are aligned with
our thinking. Completing the work as a single project will
also benefit residents, through reduced disruption and
an enhanced living environment. See the case study on
page 24 for more information.
Tenants’ residents
The quality of care our
tenants provide to their
residents is of prime
importance to us. It
is central to residents’
quality of life and directly
influences demand for our
tenants’ services, which in
turn affects their ability to
pay rent to us.
The quality of care
provided by tenants
The quality of their home,
including regular repairs
and maintenance
The security and stability
of their home
Our ability to use asset
management to make their
home a better place to live
and to support additional
needs such as dementia.
Our tenants are responsible for the relationship with residents
and we do not directly engage with them, except for residents
we may meet during site visits.
Our Investment Manager regularly monitors the CQC rating
for each home and the outcomes of inspections, and engages
with tenants where necessary on the findings. We also
pay close attention to tenants’ programmes of repairs and
maintenance, to ensure the homes remain good places to live.
Following a flood at Old Prebendal House, our Investment
Manager supported residents by helping secure space
at another tenant’s newly completed development. We
then worked with the tenant to repair the home and make
improvements, while looking to determine the reasons for
the flood and ensure enhanced measures are being put in
place to ensure this is less likely to happen again. This work
will complete in 2022.
Shareholders
To continue to grow
our business, we need
a well-informed and
supportive shareholder
base. We therefore look to
ensure regular and open
communications and high-
quality corporate reporting.
The security and growth
of our dividend
Our ability to source
accretive investments and
add value through asset
management
Developments in the care
home market
Our approach to
environmental, social and
governance issues
Our financial and
operational performance
The Investment Manager conducts a regular programme
of meetings with institutional investors, as well as opinion
formers such as analysts and the financial press. We also look
to provide regular and timely news flow. Other important
communication channels include our interim and annual
reports and the annual general meeting.
The Chairman and Senior Independent Director continued
to offer meetings to major shareholders during 2021.
Shareholders are also invited to speak to the Chairman and
other directors when the Company is raising funds through
share placings. The board is also kept up to date through
regular investor relations reports.
See relations with shareholders on pages 62-63 for more
information.
Our engagement has highlighted the importance of ESG to
our shareholders, helping to ensure that we keep it at the top
of our priority list. The Investment Manager has enhanced
its capability in the year to help deliver our ESG agenda,
including our sustainability strategy, preparedness for TCFD,
ensuring homes acquired in the year are at EPC B or can
reach that rating, and that we have an asset management
plan or a commitment from our tenants to deliver this.
Examples include the capital expenditure we agreed with
Electus, the plan to upgrade Blackwell Vale (see above) and
the sign-off of the work at Fairview House and Fairview
Court, which targets an EPC A. We are also assessing the
physical risk to our assets from climate changes, for example
through flooding.
Lenders
An appropriate amount
of gearing is important for
generating higher returns. We
therefore look to build strong
relationships with lenders,
who will provide the debt
facilities needed to support
our business growth.
The quality of the security
we provide for our loans
Our ability to meet our
interest payments
The strength and
diversification of our
income streams
The Investment Manager is responsible for engaging with our
lenders. It does this through quarterly compliance reporting.
Information about debt funding is provided as appropriate
to the board, as part of its regular papers ahead of board
meetings.
During 2021, we worked with HSBC and Clydesdale Bank
on the transition to SONIA, ensuring this was agreed
comfortably ahead of the deadline to avoid undue pressure
on us or the banks. We listened to Metro Bank’s desire to
reduce its facility with us and took the opportunity to cancel
£20 million of the facility during the year.
The Group also explored the market appetite for some
long-term fixed rate debt. Following significant interest, the
Group ran a competitive process and identified an attractive
partnership to provide a long-term private placement for
£75 million which was signed just before the year end.
The board has identified our key stakeholders as
our tenants, their residents, our shareholders and
our lenders. The ways we typically engage with our
key stakeholders is set out in the table opposite.
On pages 50-52 we describe how stakeholder
considerations affected our decisions as a board.
The Investment Manager is an integral point of
contact between the Group and our stakeholders.
The Investment Manager is one of our two main
service providers, along with the Administrator.
They and our other service providers are
fundamental to our operations and to ensuring
we meet the high standards of conduct that we
require. The Management Engagement Committee
(“MEC”) meets at least annually to review the
performance of the key service providers and the
board has regular interactions with the Investment
Manager and the Administrator. See pages 84-86
for more information on the MEC’s work.
The Group has a number of other stakeholders,
in addition to the key stakeholders discussed in
this section. These include the government and
regulators, who set and oversee the policies and
regulations that govern the care home sector.
We do not have direct relationships with the
government or regulators in this regard, as these
relationships are managed by our tenants as the
operators of the care homes.
Employees and directors
As an externally managed business, the Group has
no employees and therefore does not require any
employee-related policies or disclosures.
At the year end, the board comprised six non-
executive directors including the Chairman, of
which four were male and two were female. More
information on the directors can be found on
pages 68-69.
STRATEGIC REPORT GOVERNANCE FINANCIAL STATEMENTS ADDITIONAL INFORMATION
42
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IMPACT HEALTHCARE REIT PLC
ANNUAL REPORT 2021