
Nets A/S Management Review
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Responsible and Efficient Resource Use
Nets emphasizes responsible consumption
through sustainable sourcing, use of resources,
packaging, lifecycle management, and the recovery
and recycling of materials. This commitment is
integrated into their operational and business
practices, especially evident in how they handle
POS terminals and manage waste and packaging.
In managing POS terminals, Nets operates a rental
scheme where obsolete terminals are returned to
suppliers under a buy-back scheme, fostering
circularity by replacing old terminals with new
ones. Additionally, Nets sells terminals through
retailers and direct sales, offering a collection
service for Waste Electrical and Electronic
Equipment (WEEE) material in compliance with
regulations. Where possible, the company opts
to repair and recondition POS terminals and
accessories rather than purchasing new ones.
Packaging and delivery strategies also reflect
Nets’ commitment to sustainability. The company
uses separator boxes for delivering POS terminals,
reducing the volume of paper/cardboard used and
consequently the impact of transportation. For
certain POS models, delivery is done by carrier to
avoid the need for on-site technician visits, further
reducing travel and emissions. Additionally, Nets
favors electronic receipts for technical interven-
tions to minimize paper usage.
Waste management is another area where Nets
has established responsible practices. Waste is
collected and managed in accordance with
national guidelines and regulations, with
practices varying between in-house manage-
ment and outsourcing.
Through these efforts, Nets demonstrates a
comprehensive approach to reducing its
environmental impact, championing circular
economy principles, and leading the digital
payments industry toward greater sustainability.
Risk Management
Nets’ Enterprise Risk Management (ERM) model
focuses on informed decision-making by
identifying and managing risks that could affect
its strategic goals. Key objectives include
identifying, prioritizing, and monitoring corporate
risks, clearly assigning management roles,
and embedding a risk-aware culture. Nets have
adopted an ERM policy detailing principles,
roles, and the risk management framework for
analyzing, assessing, and monitoring risks across
several categories: strategic, operational,
compliance, financial, and environmental, social,
and governance (ESG) risks. Efforts in 2023
included analyzing risks affecting the Nets’
budget targets, enhancing supplier management
to address outsourcing risks, and strengthening
credit risk management. Nets also monitored
reputational risks and cooperated with its ESG
Function to manage specific ESG issues.
Corporate Social Responsibility (continued)
Emerging risks were identified, including
geopolitical tensions affecting supply chains and
AI’s potential threats. Nets’ internal control system,
designed to manage and monitor organizational
risks, complies with the Corporate Governance
Code and is supported by a detailed set of
guidelines and procedures. The Audit Function
oversees the effectiveness of the internal control
and risk management system, with independent
audits conducted on various issues, including
cybersecurity. Nets also focuses on compliance,
anti-money laundering, business continuity, and
lobbying activities to ensure decision-making
processes are inclusive and participatory.
Sustainability Across the Value Chain
Nets is dedicated to enhancing the environmen-
tal and social sustainability within its supply
chain, aligning its operations with human rights
and ESG (Environmental, Social, and Govern-
ance) criteria. This commitment spans various
purchasing areas such as ATM, POS, consulting,
and IT services, as articulated in the company’s
Human Rights Statement and reflected in its
Purchasing Policy and Code of Ethics. Nets aims
for responsible supply chain management,
prioritizing fairness, quality, innovation, and
ethical practices in supplier selection.
Suppliers undergo rigorous qualification and
continuous monitoring processes to ensure they
meet Nets’ high standards in terms of technical
capability, compliance with social regulations,
and financial stability. This vigilant approach
enables Nets to maintain a sustainable and
responsible supply chain, adhering to Model 231
and the Code of Ethics.
2023 brought about a comprehensive review of
third-party management procedures relating to
ESG aspects. This was to align with EU
sustainability due diligence regulations and
various national legislations aimed at promoting
transparency and preventing unethical practices
in supply chains. An innovative sustainability
scoring framework was developed, facilitating
objective assessments of suppliers based on
their ESG performance. This framework aids in
making informed decisions regarding supplier
relationships and compliance with sustainability
standards.
New vendors undergo a detailed screening
process that includes ESG considerations, and
significant vendors must agree to contractual
clauses ensuring ongoing compliance in these
areas. A notable initiative undertaken in 2023
was the commencement of screening for
existing vendors, covering 90% of Nets’ vendor
expenditure, to evaluate their adherence to ESG
criteria.
Detailed data and comprehensive ESG
information
Regarding various environmental, social, and
governance disclosures discussed herein,