
Nets A/S Management Review
12/77
Corporate Social Responsibility (continued)
capabilities in 2023. Further, we continued our
initiatives on fraud prevention and maintained
our focus on measures that allow customers
and end-users to make secure payments. We
do this by combining analysts’ experience and
machine learning to build strong, predictive
algorithms for detecting fraudulent behaviour.
In 2022, we stabilised our detection rates and
collaborated closely with the banks and showed
them how we can better prevent fraud. In addi-
tion, two-factor authentication for e-commerce,
contactless (pin-less) transactions at the point-
of-sale (POS), and collaborations with the police,
have all contributed positively to reducing fraud
and reinforcing confidence in digital payments.
Data ethics
Advanced data use can bring significant pro-
gress to our society, but we acknowledge that
the ethical handling of data may go beyond
what is regulated by law, especially in the fast-
paced development of digital solutions. That
is why, as part of our commitment to enacting
technical and organisational solutions for digiti-
sation our society, we have included a stipula-
tion that we incorporate support for responsible
data processing into our progress and solutions.
In 2022, the requirement of ethical use of data
was moved from our integrity policy framework
to policy on data privacy to underpin the close
connection between data protection principles
and data ethics. In practice, data ethics and
the work we do with data protection remain
very closely connected, as we believe some
of the core principles from the data protection
framework are directly applicable in the data
ethics field.
By example, when forming a Data Protection
Impact Assessments, the risks that are evalu-
ated into and consider risks to the rights and
freedoms of data subjects; some of these risks
could relate to behaviour, thoughts, feelings,
association and action/psychological impact on
date subjects. Protection of individuals to ensure
that their thoughts, feelings and emotions are
not shared inappropriately with others, even if it
legally could be, or they are not forced to share
and have negative impacts against them in some
way. We also strongly believe, that correctly
applying ‘fairness’, ‘transparency’ and ‘account-
ability’ are effective ways of ensuring ethical
approach in operations.
or Nets, the right to privacy is a fundamental
human right. As a result, we put great effort into
ensuring we comply with data protection laws
and regulations. Since 2020, the ethical use of
data has been a formal part of our policy frame-
work in addition to our existing guidelines and
policies on data privacy and data security.
RESPONSIBLE OPERATIONS
At Nets we strive to work in an environmental
conscious manner and with a commitment to
reduce the impact we have on the environment.
and steps Nexi Group has taken and is taking to
comply with the sanctions regime and also to
demand adherence from all stakeholders. Nets
was - as part of the Nexi Group - a part of the
sanctions task force that met initially regularly
and subsequently when needed to inform the
whole business of the steps needed to continue
to adhere diligently to the sanctions’ regime.
Nets are in regular dialogue with authorities
regarding the impacts of the sanction’s regime.
Security and stability
At Nets we have a high focus on information
security and are committed to train and develop
our employees in the area. Two internal security
regulations were introduced in 2022. The goal
was to ensure that security is aligned across
the merged organisations. One regulation is the
Nexi Group Information Security Policy which
provides an overall picture of security and ex-
ecutive management commitment to protection
our information. The other regulation is the End
User Security Code of Conduct which provides
a baseline for security that all employees must
adhere to. Both regulations were introduced
together with communication activities, and they
formed the basis of the Annual Security Training
e-learning course launched towards the end of
the year.
In 2022 we stabilised and enhanced our data
foundation and reached higher level of data
maturity. We will use it for improving analytical
DRIVING DIGITISATION IN A
RESPONSIBLE MANNER
We are committed to promote digital solutions
that support a digitised, paperless, and cashless
society. We want to ensure that the digitisation
of society is based on services and products
that bring social, environmental, and economic
benefits to society, businesses, and end-users.
Responding to challenging times
As the Covid-19 pandemic continued in the first
half of 2022 with lockdowns affecting shops,
shopping centres and large parts of society in
many countries, it also further fuelled the tran-
sition towards a digital and cashless society.
We also continued the efforts from the past two
years where we provide valuable payment data
insights to public authorities and decision mak-
ers, which allowed them to compare infection
rates with levels of economic activity and make
sound decisions with regard to the reinforce-
ment or lifting of restrictions.
With the outbreak of the war in Ukraine and
the economic and financial sanctions enforced
by the international and European community
Nexi Group established a specific sanctions task
force to ensure speedy implementation and
compliance of the sanctions’ regime enforced
by the US, UK and EU. Furthermore, Nexi Group
cooperated and communicated with all relevant
vendors, suppliers and customers to ensure all
relevant stakeholders understood the measures