Third party interest in consolidated funds Third party interest in consolidated funds Adjustments for other non-cash and non-operating items Adjustments for other non-cash and non-operating items Total liabilities excluding unit linked liabilities Total liabilities excluding unit linked liabilities Total liabilities excluding unit linked liabilities Non-controlling interests - ordinary shares Non-controlling interests - ordinary shares Impairment of intangibles acquired in business combinations and through the purchase of customer contracts Impairment of intangibles acquired in business combinations and through the purchase of customer contracts Other movements in non- controlling interests in the year Other movements in non- controlling interests in the year Description of accounting policy for unit linked liabilities and assets backing unit linked liabilities Description of accounting policy for unit linked liabilities and assets backing unit linked liabilities Disclosure of leases where the group is lessor Disclosure of leases where the group is lessor Disclosure of retained earnings Disclosure of retained earnings Disclosure of other equity - perpetual subordinated notes Disclosure of other equity - perpetual subordinated notes Amortisation of intangibles acquired in business combinations and through the purchase of customer contracts Amortisation of intangibles acquired in business combinations and through the purchase of customer contracts Payments in relation to contingent consideration classified as investing activities Payments in relation to contingent consideration classified as investing activities Description of accounting policy for commitments Description of accounting policy for commitments Proceeds in relation to contingent consideration classified as investing activities Proceeds in relation to contingent consideration classified as investing activities Interest paid on other equity Interest paid on other equity Disclosure of related undertakings Disclosure of related undertakings Interest paid on subordinated liabilities and other equity, classified as financing activities Interest paid on subordinated liabilities and other equity, classified as financing activities Total administrative and other expenses Total administrative and other expenses Total administrative and other expenses Description of accounting policy for movement in other reserves Description of accounting policy for movement in other reserves Disclosure of unit linked liabilities and assets backing unit linked liabilities Disclosure of unit linked liabilities and assets backing unit linked liabilities Derivative financial liabilities included in unit linked liabilities Derivative financial liabilities included in unit linked liabilities Cash flows from (used in) financing activities Description of accounting policy for other equity and non-controlling interests Description of accounting policy for other equity and non-controlling interests Adjustment for change in operating assets Adjustment for change in operating assets Investment property included in assets backing unit linked liabilities Investment property included in assets backing unit linked liabilities Payment of lease liabilities – principal, classified as financing activities Payment of lease liabilities – principal, classified as financing activities Transfer between reserves on impairment of subsidiaries Transfer between reserves on impairment of subsidiaries Other equity holders Other equity holders Transfers to retained earnings for vested employee share-based payments Transfers to retained earnings for vested employee share-based payments Description of accounting policy for defined benefit Description of accounting policy for defined benefit Net operating revenue Net operating revenue Net operating revenue Profit (loss) on disposal of subsidiaries and other operations Profit (loss) on disposal of subsidiaries and other operations Payment of lease liabilities - interest, classified as financing activities Payment of lease liabilities - interest, classified as financing activities Disclosure of shares held by trusts Disclosure of shares held by trusts Cash flows from (used in) investing activities Non-controlling interests- Ordinary shares [member] Non-controlling interests- Ordinary shares [member] Shares acquired by trusts classified as financing activities Shares acquired by trusts classified as financing activities Increase (decrease) from tax effect of items recognised in equity Increase (decrease) from tax effect of items recognised in equity Description of accounting policy for subordinated liabilities Description of accounting policy for subordinated liabilities Description of accounting policy for issued share capital and share premium Description of accounting policy for issued share capital and share premium Disclosure of adjusted profit and adjusting items Disclosure of adjusted profit and adjusting items Shares acquired by employee trusts Shares acquired by employee trusts Prepayment in respect of potential acquisition of customer contracts classified as investing activities Prepayment in respect of potential acquisition of customer contracts classified as investing activities Total assets backing unit linked liabilities Assets backing unit linked liabilities Assets backing unit linked liabilities Assets held for sale backing unit linked liabilities Assets held for sale backing unit linked liabilities Disclosure of fair value measurement of unit linked liabilities and assets backing unit linked liabilities Disclosure of fair value measurement of unit linked liabilities and assets backing unit linked liabilities Receivables and other unit linked assets backing unit linked liabilities Receivables and other unit linked assets backing unit linked liabilities Total assets excluding assets backing unit linked liabilities Total assets excluding assets backing unit linked liabilities Total assets excluding assets backing unit linked liabilities Description of accounting policy for adjusted profit and adjusting items Description of accounting policy for adjusted profit and adjusting items Cash flows from (used in) operating activities Other administrative expenses Other administrative expenses Disclosure of issued share capital and share premium Disclosure of issued share capital and share premium Rental income received on investment property classified as operating activities Rental income received on investment property classified as operating activities Disclosure of other financial liabilities Disclosure of other financial liabilities Other equity Other equity Disclosure of net gains or losses on financial instruments and other income Disclosure of net gains or losses on financial instruments and other income Reserves credit for employee share-based payments Reserves credit for employee share-based payments Shares distributed by employee and other trusts and related dividend equivalents Shares distributed by employee and other trusts and related dividend equivalents Cash and cash equivalents at the beginning of the year Cash and cash equivalents at the end of the year Total net gains or losses on financial instruments and other income Total net gains or losses on financial instruments and other income Total net gains or losses on financial instruments and other income Adjustment for change in operating liabilities Adjustment for change in operating liabilities Third party interest in consolidated funds included in unit linked liabilities Third party interest in consolidated funds included in unit linked liabilities Other interest paid, classified as financing activities Other interest paid, classified as financing activities Disclosure of leases where the group is lessee Disclosure of leases where the group is lessee Total unit linked liabilities Unit linked liabilities Unit linked liabilities Description of accounting policy for shares held by trusts Description of accounting policy for shares held by trusts Fair value movements and dividend income on significant listed investments Fair value movements and dividend income on significant listed investments Other unit linked liabilities Other unit linked liabilities Disclosure of other equity and non-controlling interests Disclosure of other equity and non-controlling interests Other net gains or losses on financial instruments and other income Other net gains or losses on financial instruments and other income Disclosure of restructuring and corporate transaction expenses Disclosure of restructuring and corporate transaction expenses Cash recognised on acquisition of customer contracts relating to unit linked business Cash recognised on acquisition of customer contracts relating to unit linked business Description of accounting policy for defined contribution Description of accounting policy for defined contribution Shares held by trusts [member] Shares held by trusts [member] Profit on disposal of interests in associates and joint ventures Profit on disposal of interests in associates and joint ventures Description of accounting policy for structured entities Description of accounting policy for structured entities Description of accounting policy for net gains or losses on financial instruments and other income Description of accounting policy for net gains or losses on financial instruments and other income Cash and cash equivalents included in assets backing unit linked liabilities Cash and cash equivalents included in assets backing unit linked liabilities Other equity holders Other equity holders Financial investments included in assets backing unit linked liabilities Financial investments included in assets backing unit linked liabilities Other equity [member] Other equity [member] Disclosure of structured entities Disclosure of structured entities Cash received relating to collateral held in respect of derivatives hedging subordinated liabilities classified as financing activities Cash received relating to collateral held in respect of derivatives hedging subordinated liabilities classified as financing activities