Description of accounting policy for defined benefit Description of accounting policy for defined benefit Disclosure of structured entities Disclosure of structured entities Other interest paid, classified as financing activities Other interest paid, classified as financing activities Disclosure of shares held by trusts Disclosure of shares held by trusts Description of accounting policy for other equity and non-controlling interests Description of accounting policy for other equity and non-controlling interests Disclosure of issued share capital and share premium Disclosure of issued share capital and share premium Profit on disposal of interests in associates Profit on disposal of interests in associates Total net gains or losses on financial instruments and other income Total net gains or losses on financial instruments and other income Total net gains or losses on financial instruments and other income Shares acquired by trusts classified as financing activities Shares acquired by trusts classified as financing activities Other equity Other equity Disclosure of related undertakings Disclosure of related undertakings Description of accounting policy for adjusted profit and adjusting items Description of accounting policy for adjusted profit and adjusting items Description of accounting policy for shares held by trusts Description of accounting policy for shares held by trusts Increase (decrease) from tax effect of items recognised in equity Increase (decrease) from tax effect of items recognised in equity Transfers to retained earnings for vested employee share-based payments Transfers to retained earnings for vested employee share-based payments Shares held by trusts [member] Shares held by trusts [member] Unit linked liabilities Unit linked liabilities Prepayment in respect of potential acquisition of customer contracts classified as investing activities Prepayment in respect of potential acquisition of customer contracts classified as investing activities Disclosure of adjusted profit and adjusting items Disclosure of adjusted profit and adjusting items Description of accounting policy for structured entities Description of accounting policy for structured entities Proceeds in relation to contingent consideration classified as investing activities Proceeds in relation to contingent consideration classified as investing activities Profit on disposal of subsidiaries and other operations Profit on disposal of subsidiaries and other operations Payment of lease liabilities – principal, classified as financing activities Payment of lease liabilities – principal, classified as financing activities Transfer between reserves on impairment of subsidiaries Transfer between reserves on impairment of subsidiaries Other unit linked liabilities Other unit linked liabilities Fair value movements and dividend income on significant listed investments Fair value movements and dividend income on significant listed investments Disclosure of other financial liabilities Disclosure of other financial liabilities Other movements in non- controlling interests in the year Other movements in non- controlling interests in the year Other equity holders Other equity holders Cash flows from (used in) operating activities Interest paid on other equity Interest paid on other equity Description of accounting policy for movement in other reserves Description of accounting policy for movement in other reserves Description of accounting policy for commitments Description of accounting policy for commitments Description of accounting policy for net gains or losses on financial instruments and other income Description of accounting policy for net gains or losses on financial instruments and other income Total taxation paid Total taxation paid Disclosure of leases where the group is lessor Disclosure of leases where the group is lessor Disclosure of retained earnings Disclosure of retained earnings Cash received relating to collateral held in respect of derivatives hedging subordinated liabilities classified as financing activities Cash received relating to collateral held in respect of derivatives hedging subordinated liabilities classified as financing activities Shares distributed by employee and other trusts and related dividend equivalents Shares distributed by employee and other trusts and related dividend equivalents Third party interest in consolidated funds Third party interest in consolidated funds Cash flows from (used in) financing activities Disclosure of other equity - perpetual subordinated notes Disclosure of other equity - perpetual subordinated notes Adjustment for change in operating assets Adjustment for change in operating assets Adjustment for change in operating liabilities Adjustment for change in operating liabilities Description of accounting policy for unit linked liabilities and assets backing unit linked liabilities Description of accounting policy for unit linked liabilities and assets backing unit linked liabilities Rental income received on investment property classified as operating activities Rental income received on investment property classified as operating activities Disclosure of unit linked liabilities and assets backing unit linked liabilities Disclosure of unit linked liabilities and assets backing unit linked liabilities Other administrative expenses Other administrative expenses Cash and cash equivalents at the beginning of the year Cash and cash equivalents at the end of the year Total liabilities excluding unit linked liabilities Total liabilities excluding unit linked liabilities Total liabilities excluding unit linked liabilities Description of accounting policy for subordinated liabilities Description of accounting policy for subordinated liabilities Adjustments for other non-cash and non-operating items Adjustments for other non-cash and non-operating items Disclosure of net gains or losses on financial instruments and other income Disclosure of net gains or losses on financial instruments and other income Financial investments included in assets backing unit linked liabilities Financial investments included in assets backing unit linked liabilities Cash flows from (used in) investing activities Other equity [member] Other equity [member] Cash and cash equivalents included in assets backing unit linked liabilities Cash and cash equivalents included in assets backing unit linked liabilities Net operating revenue Net operating revenue Net operating revenue Shares acquired by employee trusts Shares acquired by employee trusts Non-controlling interests- Ordinary shares [member] Non-controlling interests- Ordinary shares [member] Interest paid on subordinated liabilities and other equity, classified as financing activities Interest paid on subordinated liabilities and other equity, classified as financing activities Total assets excluding assets backing unit linked liabilities Total assets excluding assets backing unit linked liabilities Total assets excluding assets backing unit linked liabilities Taxation paid on sale or redemption of financial investments, classified as investing activities Taxation paid on sale or redemption of financial investments, classified as investing activities Payments in relation to contingent consideration classified as investing activities Payments in relation to contingent consideration classified as investing activities Disclosure of leases where the group is lessee Disclosure of leases where the group is lessee Disclosure of fair value measurement of unit linked liabilities and assets backing unit linked liabilities Disclosure of fair value measurement of unit linked liabilities and assets backing unit linked liabilities Non-controlling interests - ordinary shares Non-controlling interests - ordinary shares Assets backing unit linked liabilities Assets backing unit linked liabilities Description of accounting policy for issued share capital and share premium Description of accounting policy for issued share capital and share premium Disclosure of restructuring and corporate transaction expenses Disclosure of restructuring and corporate transaction expenses Other net gains or losses on financial instruments and other income Other net gains or losses on financial instruments and other income Reserves credit for employee share-based payments Reserves credit for employee share-based payments Description of accounting policy for defined contribution Description of accounting policy for defined contribution Receivables and other unit linked assets backing unit linked liabilities Receivables and other unit linked assets backing unit linked liabilities Total administrative and other expenses Total administrative and other expenses Total administrative and other expenses Disclosure of other equity and non-controlling interests Disclosure of other equity and non-controlling interests Impairment of intangibles acquired in business combinations and through the purchase of customer contracts Impairment of intangibles acquired in business combinations and through the purchase of customer contracts Other equity holders Other equity holders Loss on impairment of interests in associates and joint ventures Loss on impairment of interests in associates and joint ventures Increase (decrease) in cash and cash equivalents before effect of exchange rate changes Amortisation of intangibles acquired in business combinations and through the purchase of customer contracts Amortisation of intangibles acquired in business combinations and through the purchase of customer contracts Payment of lease liabilities - interest, classified as financing activities Payment of lease liabilities - interest, classified as financing activities