Net operating revenue Impairment of intangibles acquired in business combinations and through the purchase of customer contracts Amortisation of intangibles acquired in business combinations and through the purchase of customer contracts Other administrative expenses Total administrative and other expenses Fair value movements and dividend income on significant listed investments Other net gains or losses on financial instruments and other income Total net gains or losses on financial instruments and other income Profit on disposal of subsidiaries and other operations Profit on disposal of interests in associates Loss on impairment of interests in associates Profit (loss) attributable to other equity holders Share of other comprehensive income of associates and joint ventures transferred to the income statement Comprehensive income attributable to other equity holders Total assets excluding assets backing unit linked liabilities Financial investments included in assets backing unit linked liabilities Receivables and other unit linked assets backing unit linked liabilities Cash and cash equivalents included in assets backing unit linked liabilities Assets backing unit linked liabilities Third party interest in consolidated funds Total liabilities excluding unit linked liabilities Third party interest in consolidated funds included in unit linked liabilities Other unit linked liabilities Unit linked liabilities Other equity Non-controlling interests - ordinary shares Shares held by trusts [member] Other equity [member] Non-controlling interests- Ordinary shares [member] Interest paid on other equity Cancellation of capital redemption reserve Other movements in non- controlling interests in the year Reserves credit for employee share-based payments Transfers to retained earnings for vested employee share-based payments Transfer between reserves on disposal of subsidiaries Transfer between reserves on impairment of subsidiaries Shares acquired by employee trusts Shares distributed by employee and other trusts and related dividend equivalents Transfer to retained earnings recognised in other movements Issue of other equity Adjustment for change in operating assets Adjustment for change in operating liabilities Adjustments for other non-cash and non-operating items Dividends received from associates and joint ventures classified as operating activities Proceeds in relation to contingent consideration classified as investing activities Payments in relation to contingent consideration classified as investing activities Taxation paid on disposal of investments in associates and joint ventures, classified as investing activities Taxation paid on sale or redemption of financial investments, classified as investing activities Prepayment in respect of potential acquisition of customer contracts classified as investing activities Payment of lease liabilities – principal, classified as financing activities Payment of lease liabilities - interest, classified as financing activities Shares acquired by trusts classified as financing activities Interest paid on subordinated liabilities and other equity, classified as financing activities Other interest paid, classified as financing activities Cash received relating to collateral held in respect of derivatives hedging subordinated liabilities, classified as financing activities Cash and cash equivalents at the beginning of the year Cash and cash equivalents at the end of the year Rental income received on investment property classified as operating activities Total taxation paid Proceeds in relation to contingent consideration in relation to discontinued operations Disclosure of net gains or losses on financial instruments and other income Description of accounting policy for net gains or losses on financial instruments and other income Disclosure of restructuring and corporate transaction expenses Disclosure of adjusted profit and adjusting items Description of accounting policy for adjusted profit and adjusting items Disclosure of leases where the group is lessee Disclosure of leases where the group is lessor Disclosure of unit linked liabilities and assets backing unit linked liabilities Description of accounting policy for unit linked liabilities and assets backing unit linked liabilities Disclosure of fair value measurement of unit linked liabilities and assets backing unit linked liabilities Disclosure of issued share capital and share premium Disclosure of shares held by trusts Description of accounting policy for issued share capital and share premium Description of accounting policy for shares held by trusts Disclosure of retained earnings Description of accounting policy for movement in other reserves Disclosure of other equity and non-controlling interests Description of accounting policy for other equity and non-controlling interests Disclosure of other equity - perpetual subordinated notes Description of accounting policy for subordinated liabilities Description of accounting policy for defined benefit Description of accounting policy for defined contribution Description of accounting policy for deferred income Disclosure of other financial liabilities Disclosure of structured entities Description of accounting policy for structured entities Description of accounting policy for commitments Disclosure of related undertakings